Inmarsat Hughes 9202 User Manual

Hughes 9202

User Guide

3004149-0001 Revision B 27 March 2012

All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.

Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Trademarks

Hughes and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All other trademarks are the property of their respective owners.

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Contents

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iii

Contents

Understanding safety alert messages ........................................................................................v

Messages concerning personal injury ........................................................................................................ v

Messages concerning property damage ..................................................................................................... v

Safety symbols ........................................................................................................................... vi

Introduction .................................................................................................................................1

Overview .................................................................................................................................................... 1

About this User Guide ............................................................................................................................... 2

Package Contents ....................................................................................................................................... 2

Minimum System Requirements for Laptop/PC ........................................................................................ 3

Getting Started ........................................................................................................................................... 3

Using the Hughes 9202................................................................................................................4

Setup .......................................................................................................................................................... 4

Quick start .................................................................................................................................................. 5

Web UI quick start ................................................................................................................................. 6

Connecting the terminal to the computer ................................................................................................... 7

Connecting by Ethernet .......................................................................................................................... 7

Connecting by WLAN ........................................................................................................................... 7

WEP Security ..................................................................................................................................... 8

Connecting by ISDN .............................................................................................................................. 9

Connecting by RJ-11 .............................................................................................................................. 9

Coverage Map .......................................................................................................................................... 10

Using the LCD and Keypad .....................................................................................................11

LCD Display and Keypad ........................................................................................................................ 11

Terminal Buttons ..................................................................................................................................... 11

LCD Status Display ................................................................................................................................. 12

Pointing mode display .......................................................................................................................... 12

Audible pointing indicator ................................................................................................................... 12

Exit Pointing and Registering with the network .................................................................................. 12

Idle mode display ................................................................................................................................. 13

Connection mode display ..................................................................................................................... 13

Status messages .................................................................................................................................... 14

Menu Navigation ..................................................................................................................................... 15

Display Icons ........................................................................................................................................... 17

Battery Icon .......................................................................................................................................... 17

Power Icon ........................................................................................................................................... 17

GPS Icon .............................................................................................................................................. 17

Satellite Icons ....................................................................................................................................... 17

Wireless LAN Icon .............................................................................................................................. 18

Wireless LAN Lock Icon ..................................................................................................................... 18

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Globe ICON ......................................................................................................................................... 18

SIM PIN entry .......................................................................................................................................... 18

Multiple Users .......................................................................................................................................... 19

Information Messages .............................................................................................................................. 19

Using the Web UI ......................................................................................................................21

Accessing the Web UI ............................................................................................................................. 21

Home page ............................................................................................................................................... 22

Connections.............................................................................................................................................. 24

Manage Contexts.................................................................................................................................. 25

Automatic Contexts.............................................................................................................................. 27

Manage APNs ...................................................................................................................................... 30

SMS ......................................................................................................................................................... 32

Send/Receive ........................................................................................................................................ 32

Saved Drafts ......................................................................................................................................... 33

Sent Messages ...................................................................................................................................... 34

SMS Settings ........................................................................................................................................ 35

Settings page ............................................................................................................................................ 37

General Setup ....................................................................................................................................... 37

IP Address/DHCP Settings .................................................................................................................. 38

Nat Mode .......................................................................................................................................... 39

Relay Mode ...................................................................................................................................... 39

Wireless LAN ...................................................................................................................................... 40

Wireless LAN Security ........................................................................................................................ 41

Telephony ............................................................................................................................................ 43

Security ................................................................................................................................................ 45

Features ................................................................................................................................................ 47

Usage Page ............................................................................................................................................... 48

Support Page ............................................................................................................................................ 49

Troubleshooting ........................................................................................................................53

Technology Overview ...............................................................................................................56

GPS .......................................................................................................................................................... 56

Obtaining a GPS Fix ............................................................................................................................ 56

GPS and BGAN Registration ............................................................................................................... 57

ISDN ........................................................................................................................................................ 57

Dialing and Numbering ........................................................................................................................ 57

PDP Context............................................................................................................................................. 57

Technical Specifications ...........................................................................................................59

Declaration of Conformity .......................................................................................................60

FCC Compliance ...................................................................................................................................... 60

EU RoHS (Restriction of Hazardous Substances) Directive ................................................................... 61

EU WEEE (Waste Electrical and Electronic Equipment) Directives ...................................................... 61

Glossary .....................................................................................................................................62

Application Note – Phone/Fax .................................................................................................65

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Safety

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Understanding safety alert messages

DANGER indicates a potentially hazardous situation which, if not avoided, will result in death or serious injury.

WARNING indicates a potentially hazardous situation which, if not avoided, could result in serious injury.

CAUTION indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury.

Messages concerning personal injury

Safety alert messages call attention to potential safety hazards and tell you how to avoid them. These messages are identified by the signal words DANGER, WARNING, CAUTION, or NOTICE, as illustrated below. To avoid possible property damage, personal injury or in some cases possible death, read and comply with all safety alert messages.

The signal words DANGER, WARNING, and CAUTION indicate hazards that could result in personal injury or in some cases death, as explained below. Each of these signal words indicates the severity of the potential hazard.

Messages concerning property damage

NOTICE is used for messages concerning possible property damage, product damage or malfunction, data loss, or other unwanted results—but not personal injury.

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Safety symbols

Warning Potential Radio Frequency (RF) hazard. Where you see this alert symbol and WARNING heading, strictly follow the warning instructions to avoid injury to eyes or other personal injury.

Warning Where you see this alert symbol and WARNING heading, strictly follow the warning instructions to avoid personal injury.

Danger Electric shock hazard: Where you see this alert symbol and DANGER heading, strictly follow the warning instructions to avoid electric shock injury or death.

Warnings for Satellite Terminal

Do not stand in front of the Antenna This

device emits radio frequency energy. To avoid injury, do not place head or other body parts in front of the satellite antenna when system is operational. Maintain a distance of one meter or more from the front of the Satellite Terminal antenna.

General Handle your Satellite Terminal with care. The unit is weather resistant per IEC 60529 IP55; however, do not submerge the unit. Avoid exposing your Satellite Terminal to extreme hot or cold temperatures outside the range -25ºC to +60ºC.

Avoid placing the Terminal close to cigarettes,

The generic safety alert symbol calls attention to a potential personal injury hazard. It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific type of hazard (for example, fire or electric shock). If other hazard symbols are used in this document they are identified in this section.

Additional symbols

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open flames or any source of heat. Changes or modifications to the Terminal not

expressly approved by Hughes Network Systems could void your authority to operate this equipment.

Only use a soft damp cloth to clean the Terminal.

To avoid impaired Terminal performance, please ensure the unit’s antenna is not damaged or covered with foreign material like paint or labeling.

When inserting the SIM, do not bend it or damage the contacts in any way. When connecting the interface cables, do not use excessive force.

In the vicinity of blasting work and in explosive environments Never use the Satellite

Terminal where blasting work is in progress. Observe all restrictions and follow any regulations or rules. Areas with a potentially explosive environment are often, but not always, clearly marked. Do not use the Terminal while at a petrol filling station. Do not use near fuel or chemicals.

Qualified Service Do not attempt to disassemble your Satellite Terminal. The unit does not contain consumer-serviceable components. Only qualified service personnel may install or repair equipment.

Accessories Use Hughes approved accessories only. Use of non-approved accessories may result in loss of performance, damage to the Satellite Terminal, fire, electric shock or injury.

Battery Use only a battery approved by Hughes. Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

Connecting Devices Never connect incompatible devices to the Satellite Terminal. When connecting the Satellite Terminal to any other device, read the device’s User Manual for detailed safety instructions.

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Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals. Therefore, people who wear a cardiac pacemaker and who want to use a Satellite Terminal should seek the advice of their cardiologist. If, as a pacemaker user, you are still concerned about interaction with the Satellite Terminal, we suggest you follow these guidelines:

 Maintain a distance of one meter from the

main antenna front and sides and your pacemaker;

 Refer to your pacemaker product literature

for information on your particular device.

If you have any reason to suspect that interference is taking place, turn off your Satellite Terminal immediately.

Hearing Aids Most new models of hearing aids are immune to radio frequency interference from Satellite Terminals that are more than 2 meters away. Many types of older hearing aids may be susceptible to interference, making it very difficult to use them near a Terminal. Should interference be experienced, maintain additional separation between you and the Satellite Terminal.

Electrical Storms Operation of the Satellite Terminal during electrical storms may result in severe personal injury or death

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Introduction

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Introduction

Overview

The Hughes 9202 Land Portable Terminal is the latest Hughes BGAN product to provide reliable satellite connectivity over the Inmarsat BGAN satellite network. The Hughes 9202 comes in a very small and portable package, and it allows the user to send and receive IP packets via Ethernet and WLAN interfaces. In parallel with the packet data services, the Hughes 9202 supports circuit switched voice and fax calls via standard POTS and ISDN interfaces.

The Hughes 9202 offers you the following features and benefits:

 Small, compact IP terminal with the following interfaces:

o Wi-Fi access point built-in

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o RJ-45 Ethernet port

Term

Definition

Terminal

Satellite Terminal

Terminal Equipment (your computer)

User Terminal/satellite terminal

o RJ-45 ISDN port for voice, 3.1KHz audio and

UDI/RDI data (64Kbps)

o POTS RJ-14 port for voice and fax (default)

 Multi-user capability for sharing a single unit  Selectable Quality-of-Service (QoS) up to 128Kbps

streaming

 Full IP compatibility for Email, file transfer (FTP),

browsing, VPN, etc.

 Cost-effective “always-on” access – charges only for data

sent and received

 UMTS IP-based services  FCC and CE certified  Subscriber Identification Module (SIM) card security

In this document, the following names and abbreviations are used to identify the Satellite Terminal and your computer.

About this User Guide

Package Contents

This user guide contains the most up-to-date information available on this product, on the date it was generated. It is focused on the specific information needed to operate the Hughes 9202 Land Portable Terminal.

For information on using LaunchPad, please refer to the

Inmarsat website where a copy of the ‘Inmarsat LaunchPad Guide’ can be downloaded:

http://www.inmarsat.com/Support/BGAN/LaunchPad.aspx?l anguage=EN&textonly=False

When you unpack the Hughes 9202 Land Portable Terminal Kit package, you will find the following:

 Hughes 9202 terminal

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Minimum System Requirements for Laptop/PC

 AC/DC power adapter  Ethernet cable  Lithium Ion battery

Your Service Provider will supply you with a Subscriber Identification Module (SIM) and its PIN, and Satellite Terminal configuration instructions – you will need these to access the satellite network. Note: The SIM card may also have four (4) MSISDN numbers associated with it for various ISDN services:

 4K Voice  3.1KHz Audio/Fax  64K UDI data  56K RDI data

These are the minimum computer system requirements for successful interface with the Satellite Terminal:

Getting Started

 Internet Browser: Microsoft Internet Explorer (IE7 or IE8),

Mozilla or Safari.

 PC Support for Ethernet or WLAN (802.11b or b/g).  100 MB of free hard disk space if using LaunchPad. Only

LaunchPad version 5.0.1 or newer supports the 9202.

This guide is the simplest and quickest way to connect to the BGAN network. If you are a first time user, you will be guided through the procedure for powering up your terminal, obtaining a GPS fix, connecting your computer to the terminal and registering with the BGAN network. You are then ready to start using voice and broadband services.

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Using the Hughes 9202

Setup

Install the USIM card supplied by your service provider in the battery compartment.

Install the battery in the terminal unit and then charge using the supplied AC/DC converter.

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Quick start

Power on the unit by pressing the power button for at least 2 seconds.

Since the Hughes 9202 terminal is a portable device, you must first obtain a GPS fix and point the terminal to the satellite before setting up a data connection with the network.

You can use the LCD display to aid in pointing as described in Using the LCD and Keypad on Page 11.

The top line gives the compass bearing and elevation angle of the closest satellite.

Use the signal quality bar and numeric display on the lower line to help point the UT to the satellite. While in pointing mode, you may also activate the audio pointing aid by a long press of the audio button on the right.

Once you have accurately pointed the unit to the satellite, exit pointing by a long press of the Back button. The unit will now attempt to register with the satellite network.

Once the unit has registered and is Circuit Switched (CS) and Packet Switched (PS) Attached, you can create a data connection from the menu by pressing the Accept button.

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Web UI quick start

Alternatively, you can connect a computer and use the Hughes 9202’s internal web server. From your terminal equipment (e.g. PC), enter 192.168.128.100 as the URL to access the Hughes 9202’s home page. (See Using the Web UI starting on page 21 for more details.)

 The Terminal Status page gives you all the information you

need to point and register with the network. Once you have a GPS fix and are pointed to the satellite as best you can, click on the Register with Network button to start the registration process.

 Once you are registered and CS and PS Attached, you can

then select the Quality of Service (QoS) for your data connection by choosing either the Standard or Streaming connection.

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Connecting the terminal to the computer

Connecting by Ethernet

You can connect your computer to the 9202 with one or more of the following interfaces

 Ethernet  WLAN  Integrated Services Digital Network (ISDN)

 During initial setup, the terminal can only be configured

using an Ethernet connection. Once the terminal has been configured, all interfaces (Ethernet, WLAN and ISDN) can be used for data transfer depending on the service required.

Your computer must be configured to support your chosen connection method. Refer to the documentation supplied with your computer for details.

Connecting by WLAN

To connect the Hughes 9202 terminal to a device using Ethernet:

 Connect an Ethernet cable to your device’s Ethernet port,

and insert the other end of the connector into the Ethernet port on the 9202.

If you have not previously used the 9202’s WLAN interface, it has to be enabled from the internal Web UI, keypad or LaunchPad with your computer connected to the 9202 using the Ethernet interface.

 WLAN Power: The default is off, which disables the

WLAN feature.

 SSID (network name): The default is “Hughes 9202”, but

you can change it to whatever you want.

 Channel Number: This controls the radio channel number (1

through 11) used by the access point. To meet FCC regulations, channels 12 to 14 are not supported.

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WEP Security

As you are configuring the WLAN, you can enable the Wireless Encryption Protocol (WEP), MAC address filtering, and no SSID broadcast features for added security.

Once the WLAN is “Enabled” and configured, any device with

a WLAN interface can detect the 9202’s WLAN SSID, and connect to it automatically.

 WEP Protection Status: Check the box to “Enable” the WEP

for added security. Encryption Level: 64 or 128 bit WEP encryption can be enabled.

 WEP Key: You can define the WEP key or use the default

WEP key, which is formulated using the IMEI number of the terminal (e.g. IMEI number + 123456789AB).

 Hexadecimal 128-bit: Requires 26 characters.

Recommended

 Hexadecimal 64-bit: Requires 10 characters

 SSID Broadcast: For added security you can choose not to

broadcast your SSID.

 MAC Filtering: For added security, check the box to

“Enable” MAC Filtering. You can define up to 10 MAC

addresses that are allowed to connect to your WLAN.

To determine the MAC address of a PC, go to a DOS prompt and type ipconfig/all.

For Mac OS X, under the Apple Menu go to System Preferences -> Network and Show Airport. The Airport Id is the MAC address. Alternatively, go to About this Mac -> More Info -> network, and select Airport.

When WLAN is enabled, unauthorized users may be able to access your BGAN service. If WEP is enabled, you must provide other WLAN users with the WEP key in order for them to connect to the terminal. You can go to the Manage Connections page on the Web UI to see what computers are actually using the BGAN service.

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Connecting by ISDN

The terminal is set to Analog telephony by default, so in order to use ISDN you first have to enable it through the Web UI or the user interface menu.

To do this from the menu, press the Select button until you see Connect. Press the Scroll button until you see Configure, then press the Select button to select Configure. Press the Scroll button until you see Telephone, then press the Select button. Press the Scroll button until you see ISDN and then press the Select button. ISDN should now stop blinking, indicating that it has been enabled. A reboot is required for the change to take effect.

Alternatively, configure ISDN from the Telephony page of the Web UI.

Connect an ISDN cable to your computer’s or phone’s ISDN

port, and insert the other end of the connector into the Terminal’s ISDN port.

To dial, prefix an international number with 00 and terminate it with #. For example, to dial a number in the USA, enter: 0018005551234# (00 + Country code + phone number +#). For the UK dial 00442077281000#.

Connecting by RJ-11

To receive incoming calls, you must configure your ISDN device with the MSN (Multiple Subscriber Number) of the service it supports. See the Telephony section on page 43 for information on configuration of MSNs. To configure the MSN in your ISDN device, refer to the user guide of your ISDN device.

The RJ-14 port is active by default, but if ISDN has been configured, you must switch it back to analog to use the RJ-14 port for analog telephony. You can do this from the menu or the Telephony page of the Web UI.

You can connect an analog phone directly to the RJ-14 port with an RJ-11 cable to make voice calls.

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Coverage Map

If you wish to use the fax port you must connect an RJ-14 connector that breaks out the two RJ-11 ports into Line 1 and Line 2. You can then connect to port 2 to access the 3.1k service for fax (see Application Note at end of User Manual).

To dial, prefix the international number with 00 and terminate with #. For example, to dial a number in the USA, enter: 0018005551234# (00 + Country code + phone number+ #)

RJ-11 and ISDN handsets cannot be used at the same time. You must configure the 9202 to ISDN or analog telephony mode.

When switching between ISDN and analog telephony modes, the 9202 must be rebooted.

The Inmarsat BGAN service is operated with 3 satellites as shown below. The Hughes 9202 terminal will perform best in areas where the elevation (or “look”) angle is 20 degrees above horizontal or higher, but the terminal can operate down to 5 degrees of look angle.

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Using the LCD and Keypad

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Using the LCD and Keypad

Button Name

Short Press

Long Press

User / WiFi

Selects the user to display

Turns WiFi on/off

Back / Cancel

Up one level in menu

Exit pointing; Cancel to top menu

Accept / Power

Enters menu and confirms selection

Power on/off

Scroll / Audio

Scrolls through a menu or screen message

Audio on/off

LCD Display and Keypad

The 9202 terminal has an LCD display that provides status information about the terminal. It has a four button keypad that allows you to control the operational features of the terminal without the need of a PC or a browser. It also includes control of an audible pointing aid integrated into the terminal.

The figure below shows the layout of the LCD and keypad.

Terminal Buttons

The UT provides four buttons for the user. Each button has two primary functions, one invoked with a short press and the other invoked with a long press. The top icon associated with a button is the long press function. The bottom icon associated with a button is the short press function.

A “short press” is any keystroke less than two seconds. A “long press” is any keystroke that is two seconds or greater.

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LCD Status Display

Pointing mode display

An “extra long press” of more than five seconds of the power

button will cause a hardware enforced power down. All buttons start or restart the backlight time period, even if they

have no function in the current context.

By default, at power up the LCD shows the pointing display. The top line alternates between “Pointing” and the compass bearing and elevation angle of the closest satellite. In the picture below, the satellite bearing is South-Southeast (SSE) and the elevation angle to the satellite is 46 degrees.

The lower line displays the received signal quality, both graphically and as a number of dBs. In pointing mode typical values are 47 to 52.

Audible pointing indicator

A buzzer provides an audible representation of the signal quality during antenna pointing. When turned on, the indicator emits pointing tones that increase in tempo and pitch as the signal strength increases. If the satellite is not found, one tone is followed by a pause. The indicator always defaults to off when the unit powers on.

Use a long press of the Audio button to toggle the audio pointing indicator on and off.

Exit Pointing and Registering with the network

Once you have accurately pointed the unit to the satellite, exit pointing by a long press of the Back button. This will cause the

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Idle mode display

unit to attempt to register with the BGAN network (note: if audible pointing tones were enabled during pointing, they will automatically turn off once you attempt to register).

Once the unit exits pointing, it will automatically attempt to register with the network. During this operation it displays “Registering” on the upper line of the LCD.

Once it registers and is ready for PDP contexts, it displays “Ready” on the upper line.

Once it is ready for voice calls, it displays the globe icon (see below).

If user equipment is connected (via Ethernet or Wireless LAN), the lower line will display “ADDR:” plus the last octet of the IP address of the currently selected user terminal. If multiple devices are attached, you can select the others by pressing the user button.

Connection mode display

The signal quality is shown as a number in the right corner of the lower line; typical values in idle mode are 53 to 58.

When a PDP context is active, the type of connection is displayed on the upper line: “Standard”, “Stream 32k”, etc.

The lower line displays the “ADDR:” information and the current signal level as described above.

While in an active PDP context, typical signal level values are 66 to 71. However, if no data is sent or received for 90 seconds, the unit will return to the regional beam and the signal quality will drop to the idle mode range of 53 to 58.

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Status messages

Display

Description

HUGHES 9202

On screen during power up

Powering Off

Displayed while the 9202 is powering down

Too Hot

Unit is too hot; if not corrected, a temporary thermal shutdown may occur

Battery Hot

Battery is too hot; reduce temperature or turn off unit to avoid damage to the battery

SIM Error

SIM communication error

No SIM

No SIM is detected in the UT

SIM Blocked

The SIM is blocked due to too many SIM PIN attempts. Enter the PUK via the Web UI or LaunchPad to clear

Enter PIN

A SIM PIN code is needed (this can be entered via the front panel buttons)

# tries left

# of SIM PIN attempts left before the SIM is blocked

Fault {code/text}

A hardware fault exists preventing normal operation. Scrollable text is displayed. Use the right button to view the scrollable text.

{quick text}

Special messages displayed for ~15 seconds or until the next button press, see Table 3 for the list of possible messages.

Pointing

In pointing mode, this message alternates with satellite bearing and elevation on a 3 second cycle

Registering

Displayed during the registration process

GPS Old

GPS is too old, obtain a fresh GPS location

Ready

Registration was successful and the unit is PS attached

Standard

Standard (best effort) PDP context is active

Stream {rate}K

Streaming PDP context is active. Streaming rate is listed: {rate} = 32/64/128

Conn Fail: {code/text}

A problem occurred during context activation. Scrollable text is displayed. Use the right (scroll) button to view the scrollable text for more information. Press the left (user) button to clear the message. This can be caused by service subscription problems, using the wrong APN or invalid APN username/password. Check the APN and username/password on the Web UI. Failing that, contact your service provider to check the subscription.

The upper level of the LCD is used for status messages and menu items. Status messages are listed below.

Table 1: Status Messages

Examples:

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Menu Navigation

From the status display, a short press of the Accept button takes the display to menu mode and displays the first of a circular list of menu items. The menu structure is shown in Table 2 below.

Use the scroll button to scroll between options and the accept button to select options. A short press of the Back button takes the user up one level in the menu and a long press exits the menu system and returns to the status display.

The status display is the default display, so after 30 seconds of inactivity while in the menu system the unit reverts to the status display.

Pressing the Accept button in the menu takes the display to the sub-menu for that option, or, at the lowest level, it selects the menu option, if applicable. When entering a submenu containing a list of parameter values/choices, such as connection types, the currently set choice is displayed.

Alternative parameters values can then be accessed by pressing the Scroll button; these flash until selected, and then remain on and steady to confirm they have been selected.

Note that configuration and status information shown in the menu context refers to the currently selected user TE. The user can change the selected user TE while in the menu system via the User button. This changes the displayed menu item as needed to reflect the newly-selected TE.

The terminal is set to Analog telephony by default, so in order to use ISDN you have to enable it through the Web UI or the user interface menu.

Alternatively, configure ISDN from the Telephony page of the Web UI.

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Level 1

Level 2

Level 3

Level 4

Comment

Connection

Standard

Starts display with the current setting

32 Kbps

64 Kbps

128 Kbps

Disconnect

Information

SMS

# New Msgs or No New Msgs

New message count

GPS {Latitude} or Blocked

13.32861° N format

{Longitude} or Blocked

23.45833° E format

IP Status

Global IP or Disconnected

{IP Address}

Shows global IP address for the selected TE

APN

{APN string}

Displays info about the UT

Gateway Addr

{192.168.128.100}

ISDN

Voice

{MSN 1}

3.1KHz

{MSN 2}

UDI

{MSN 3}

RDI

{MSN 3}

Terminal

Version

{Software version}

IMEI

{IMEI}

IMSI

{IMSI}

Configure

Pointing Enabled

Starts display with the current setting

Bypass

Backlight

30 seconds

Controls backlight setting. Starts display with the current setting.

120 seconds

Off

Telephone Analog

Starts display with the current setting

ISDN

WiFi Enabled

Starts display with the current setting

Disabled

LCD

Level 1/5

Adjusts LCD contrast immediately to displayed level. Starts with current level. Accept button confirms. Level 2/5

Level 3/5

Level 4/5

Level 5/5

Send Text

Emergency

Sends predefined SMS with GPS fix lat/long. Displays “Sending SMS” and “SMS Sent” when complete.

You must configure the default destination for these messages from the SMS Settings web page.

Need Help

All OK

Need PickUp

Running Late

Table 2: LCD Menu Structure

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Display Icons

Battery Icon

Power Icon

The battery icon displays the estimated life of the battery while under battery power. The battery icon also displays the charging state while under external power.

Three segments: 75% to full Two segments: 50% to 74% One segment: 25% to 49% Zero segments: 10% to 24% Zero segments, flashing: 0% to 9% If the icon is off, no battery has been detected.

The power icon displays the state of the external power input. On if external power is connected. Off if external power is disconnected.

GPS Icon

Satellite Icons

The GPS icon indicates the state of the GPS information in the terminal.

The icon flashes after power up until a fresh GPS fix is obtained. The icon is on steady when the terminal has a new fix.

The satellite icons, located next to the GPS icon, indicate the

status of the GPS receiver in the terminal and the number of visible satellites.

The icons are off when the GPS receiver is off. The icons are active when the GPS receiver is on, either

flashing or steady state. The number of icons in steady state indicates the number of GPS satellites in view. You will need all three on solid to acquire a new GPS fix. Note that once an adequate GPS fix is obtained, both the GPS receiver and all of the satellite icons are turned off.

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Wireless LAN Icon

Wireless LAN Lock Icon

Globe ICON

The wireless LAN icon displays the state of the WLAN feature.

Off if Wireless LAN operation is turned off. On if Wireless LAN is on.

The lock icon displays the state of encryption for the WLAN feature. It is displayed only if the Wireless LAN is on and WLAN encryption is turned on.

The globe icon displays the circuit switched attach status of the terminal.

Off if not CS attached to the network: no circuit switched calls possible.

On if CS attached: ready for calls.

SIM PIN entry

If the SIM PIN is enabled, the PIN must be entered before the UT can be used. This can be entered via the Web UI, LaunchPad, or the keypad.

The upper row of the LCD displays “Enter PIN” while the lower row is used for PIN entry.

The cursor flashes under the current digit location. A short press of the Scroll button cycles the current digit 0 – 9. A short press of the Accept button advances to the next digit.

When the 4th digit is entered, pressing Accept enters the PIN. A short press of the Back button moves the cursor back to the

previous digit. When PIN entry is complete, the UT confirms the correct PIN

has been entered. If it is correct, it proceeds with the normal display. If it is incorrect, it displays “# tries left” on the display,

where “#” is the number of attempts remaining prior to the SIM

being blocked.

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Multiple Users

When setting up contexts from the menu, these messages are possible:

MustDeact1st

There is already a context up for this TE, deactivate it before setting up a new one

Deact;TryAgn

UT is in the process of deactivating a context, try setting up the context a short time later

NotPSAttachd

UT is currently not PS attached, context setup is not possible

No TE Found

There is no TE currently connected/identified by the UT as available for data traffic

Activating..

The UT is now attempting to establish the requested context; this message appears until the context is setup or an error is detected

When taking down contexts from the menu, these messages are possible:

Deactivating

The context is being deactivated; this message appears until the context is deactivated or an error is detected

NoCntxtActiv

The TE for which context deactivation is being requested doesn't have a context setup at this time

When sending SMS messages from the menu, these are possible:

NotCSAttachd

The UT is currently not CS attached, so it cannot send an SMS message at this time

Sending SMS

The UT is sending the requested SMS message

SMS Sent

The UT has sent the requested SMS message

SMS Failed

The UT failed to send the requested SMS message

If in pointing mode, this message is possible on the LCD:

Insert SIM

There was no SIM detected; pointing can still continue, but once complete, "No SIM" will appear permanently and only emergency calls can be made (this message remains on for about 1 minute, then self-clears)

If changing the Telephony settings, this message is possible on the LCD:

Information Messages

Multiple TEs can be connected to the 9202, e.g. via the wireless LAN interface or if an external hub or switch is used. To use the menu and keypad to control connections for all the TEs, press the User button and the display will cycle through the IP addresses of the connected TEs.

To activate a context for a particular TE, press the user button until the correct IP address is displayed, and then press the Accept button to enter the menu and control the PDP context.

The following table shows possible error and status messages with explanations and suggested actions. Most of these messages will self-clear after 15 seconds, or can be cleared immediately by pressing any button on the front panel.

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Reboot Req'd

The change to the telephony settings will not take effect until the UT is rebooted

At any time during operation, this message is possible on the LCD:

Battery Low!

The battery is extremely low. Plug in the DC cord to avoid automatic power off when the battery level becomes critical. This message persists until the condition has been corrected or a button is pressed.

Table 3: Quick-text Status Message Descriptions

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Using the Web UI

Accessing the Web UI

The Hughes 9202 UT includes its own internal Web User Interface (Web UI). To access the Web UI, open your favorite Web Browser and type in the internal IP address of the UT e.g. http://192.168.128.100. The Web UI opens up to the Home or Terminal Status page as shown below:

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Home page

The Home page shows the current terminal status and allows you to setup your initial data connection.

On the left side of the page is the Status bar. These items are updated automatically when the status of any item changes.

1. Connection: This field indicates whether you are

registered with the Network. It also shows the PS and CS status, beam type, and receive signal quality.

a. Packet Switched (PS) Attach Status: This field

indicates whether you are PS attached with the Network. Once PS attached, in most cases you will still need to setup a PDP context in order to send PS data.

b. Circuit Switched (CS) Attach Status: This indicates

whether you are CS attached with the Network. Once you are CS Attached and Registered with the network, you are able to make CS calls.

2. GPS: This field displays the current GPS position status.

If you have received a GPS fix and the Network GPS policy has been received and it allows the GPS position to be shown to the user, it will display the Latitude, Longitude, Fix Quality, and the Last time the GPS position was updated. Time displayed is UTC time.

3. BGAN terminal: This field indicates the WLAN and

battery status.

The sample page above shows what appears while the UT is in antenna pointing mode. Once antenna pointing is complete and you have successfully registered with the satellite network, the middle of the page updates: in the middle of the page you will find the following items:

Current Connection field allows you to activate data connections for your TE. You can activate a Standard connection or a Streaming connection. For streaming connections use the drop down box to select the data rate for the stream.

Connect using APN field allows you to control the APN used for the connection.

Details shows the status of the connection for this TE. Visible Satellites shows the satellites visible from your current

location and the pointing information.

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The following figure shows how the UI looks if you activate a Standard connection. Use the Disconnect button to deactivate your connection.

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Connections

Along the top of all 9202 Web UI pages are icons representing the categories of available sub-pages. The Connections icon has three main configuration areas (sub-pages) to select from: Manage Contexts, Automatic Contexts, and Manage APNs. The following section reviews each of these pages.

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Manage Contexts

The Manage Contexts page under the Connections icon allows the user to setup and configure PDP contexts (data connections) for any TE that is connected to the UT. It also shows you all current Active Connections.

Open a New Connection field - To open a new connection, select the row and enter the required data:

Owner – Your current IP address is shown by default (.101), but you can change it to control connections for any other device connected to the terminal. The page automatically displays entries for all detected devices and these entries can be selected to activate connections for those devices.

Service - Select the service that you want by clicking on the down arrow. The drop down list shows all of the different QoS types: Standard, Streaming 32K, Streaming 64K, and Streaming 128K. Select the appropriate service required.

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APN - The APN is read from the SIM card, but if you have other APNs defined (go to the Manage APNs page), you can use the down arrow to select a different APN.

Username/Password: Some Service Providers require a username and password to be used when setting up a connection. This is often required when using Static Global IP addresses assigned by the Service provider. If this information is required, a “pop-up” dialog will appear once you select the APN. These fields may also be entered when defining a new APN or when you select a different APN.

Once everything is defined correctly, click on the Open Selected

Connection button. The new context will appear in the Close an Active Connection field above.

Close an Active Connection field - In the upper field, all active

connections are shown and you can select and close any of these connections unless an Administration Password has been enabled. See the Security Section for more information about the administration password.

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Automatic Contexts

This web page allows you to use Automatic Context Activation (ACA) in two different ways;

 One way is to use a static IP addresses in the TE device so

you can establish an automatic PDP context with any QoS that is offered by the network (upper half of the web page).

 The second way is to use DHCP IP addresses so you can

establish an automatic standard PDP context for any TE that connects via DHCP to the UT (lower part of the web page).

 You can also choose whether the context should be activated

as soon as the UT detects the device, or if the context should only be activated when the TE attempts to send data to the satellite link (this is called a data activated, or “DA” context). For the “data activated” option, choose “Data” from the drop down list rather than just “On” in either the static or DHCP sections.

With Data Activated contexts, if the context is ever deactivated, it will be reactivated when more data is sent.

Static IP Automatic Contexts: You can configure your own

range of static IP addresses and QoS’s to use with a static

automatic context.

To turn on a particular range of static addresses, select “On” or “Data” from the drop down list and choose a range of addresses,

low and high to use (e.g. 192.168.128.200 to 192.168.128.202) or you can leave the defaults (192.168.128.200 to

192.168.128.209). Next, select the desired QoS for that range of IP addresses (e.g.

Standard). The APN listed is the default APN read from the SIM card (bgan.inmarsat.com). If your SIM is provisioned for more than one APN, then you can select a secondary APN from the drop down list.

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If you want to setup additional ranges of addresses, please follow the same instructions as above.

You cannot overlap the IP address ranges. If you do, an error will pop-up telling you that you have an overlap region. Check all of the ranges for overlaps and try again.

When you are finished, click on Update Static Settings and you should see a message saying “Operation Successful”.

DHCP Automatic Contexts: This option allows you to set up the UT for dynamic standard ACA. This means that any device connected to the UT via DHCP, whether wired or wirelessly, will automatically receive a standard context. Note: Streaming

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contexts are not supported with DHCP ACA. For Streaming contexts, you must use Static ACA, described above.

To activate this feature, select “On” or “Data” from the drop down list under DHCP Automatic Contexts section, select the DHCP range of addresses to use if you don’t want to use the default (.101 -.199). The APN will be the default APN configured on the Manage APNs page.

Once you hit “Apply” you will get a pop-up message saying that the ACA settings were updated successfully and to take effect you will have to reboot the terminal.

Once you reboot the terminal, check that the settings took effect. To see if the context has been setup properly, click on the

Connections tab>Manage Connections Page and this will show you all contexts that have been setup (active or inactive).

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Manage APNs

Some SIM cards are provisioned with multiple APNs, so you can use this page to pre-configure those additional APNs if needed. Once the APN is defined, you can select it from the drop down list without having to put in the username and password every time.

Add an APN field – Use this field to add an additional APN that you want to use, or to edit an existing APN. For adding a new APN, type in the new APN, username and password (if required) then select Add New APN. If you want to save the username and password so you don’t have to re-type it each time you configure a PDP context for that APN, check the Save User Name / Password box and then click the Add New APN button. The new APN name will show up in the Defined APNs field. This APN will now be available to use from any APN drop down menu.

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User Name /Password: Some Service Providers require a username and password to be used when setting up a connection. This is often required when using Static Global IP addresses assigned by the Service provider.

The screenshot above shows the new APN that was added, in the Defined APNs section.

If you wish to edit an existing APN, first select the APN to edit under the Defined APNs section on the left. The information for that APN will then appear in the Add an APN field to the right, and you can then edit it. Click the Save Changes button to save your changes.

Make Default. If you wish to change the default APN, select an entry in the list of Defined APNs and then click Make Default. This APN will now be the default APN on the other context control pages. Note that already configured static ACA entries must be manually updated to change the APN.

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SMS

Send/Receive

You can manage SMS text messages from the SMS pages. You must have a valid Service Center number configured in order to send SMS messages – see the SMS Settings Page.

The Send/Receive page allows you to view your Inbox messages and Compose a new message. If there are more than 10 messages, you can view the older ones by changing the page number. You can also reply to received messages or forward them to another number.

You may need to periodically delete messages to prevent the SIM from filling up, which will prevent the receipt of new messages. Select a single message by checking the box next to it and press the Delete Checked button. To delete multiple messages just select the check box next to each message.

After composing a message you can save it to drafts rather than sending it, by pressing the Save button.

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Saved Drafts

The Saved Drafts page allows you to view previously saved messages. After editing a message you can resave (Save) or send the message (Send). You can also compose a message from this page.

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Sent Messages

The Sent Messages page allows you to view previously sent messages. Again, you may need to periodically delete messages to prevent the SIM from filling up. You can also compose a new message from this page.

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SMS Settings

On the SMS Settings page you can configure the default settings for messages.

You must have a valid Service Center number configured in order to send messages. The default Service Center number is +870772001799.

In the Remote SMS Feature section you can enable the unit to receive and act on special remote control SMS messages. Contact your service provider for more information on this feature. Before this feature can be enabled you must obtain the feature activation code from your service provider and activate the feature from the Features Web page.

You can configure the password that must be contained in remote control SMS messages. Be sure to make a note of the password if you change it from the default. Note: If you activate

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this feature and do not change the password, it is possible that other people may be able to send control messages to your unit.

Remote control messages will be deleted after they are received and will not be stored in the SIM.

The Default SMS destination is the SMS address that is used when sending any of the pre-defined text messages from the keypad. (See Menu Navigation on page 15).

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Settings page

General Setup

This page allows the user to configure various parameters of the UT. A description of each item follows:

Terminal Startup – by default Bypass Antenna pointing is not selected but if the terminal is permanently mounted you can select this option to bypass antenna pointing on subsequent power ups. For permanent installs you can also configure the unit to always power on when mains is connected to avoid having to use the power button.

Streaming – By enabling this parameter, the user can turn on a timer for inactivity on streaming connections. The timer is in either seconds or minutes and will tear down a streaming context after X seconds or minutes of inactivity.

Emergency Call Numbers: Allows the user to add the emergency call number that is applicable in the part of the world where the terminal is being used, if it is not already defined.

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IP Address/DHCP Settings

Terminal Local IP Address: This section allows the user to change the local IP address of the terminal from the default

192.168.128.100 IP address. All four octets are available to change. Once the local IP address is changed on this page and applied, the IP address ranges for the DHCP server, the Manage Context page and ACA page will also be changed automatically.

Updates to the IP address will not take effect until the UT is rebooted.

DHCP Server: allows the DHCP server in the UT to be turned

on or off by checking the Enable box. DHCP Address Range: This allows the user to set the range of

DHCP addresses that are given out by the UT to connected TEs.

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Lease Time when idle: Idle-mode DHCP Lease Time refers to the DHCP lease time when the UT is not connected to the network. This parameter allows the user to change the default time (60 seconds) that the DHCP lease to the TE is good for. This parameter was introduced because problems with some devices that will not accept a short DHCP lease time.

The longer the Idle-mode DHCP lease time, the longer it will take the Network/UT to update the TE with the correct DNS servers for web browsing after establishing a data context.

Lease Time when connected: The Connected-mode DHCP Lease Time refers to the DHCP lease time when the UT is connected to the network. Most users will have no need to change this parameter.

Network Operating Mode: The Netmode field indicates the mode of operation of the terminal. In NAT mode the UT will translate between the local and global IP addresses. In Relay mode the UT will supply the global IP address to the TE once a PDP Context is established. Relay mode is single user/single PDP Context and only supports a single connected TE. Note: Updates to this field will not take effect until the UT is restarted.

Nat Mode

Relay Mode

In NAT mode once a PDP context is active, the UT will translate between the local and global IP addresses. This is a basic NAT that only performs IP address translation. It does not use port translation.

In Relay mode the UT will supply the global IP address to the TE when the context is established. Relay mode is single user and only supports a single connected TE.

In Relay mode DHCP is required to provide the global IP address to the TE. When the context is activated, the DHCP server in the UT will NACK the next DHCP lease renewal from the TE and assign the global IP address assigned by the network. The local IP connection will be torn down and reestablished as the IP address changes. Similarly, when the context is deactivated the DHCP server will NACK the lease renewal and then reassign the original private IP address.

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Wireless LAN

LaunchPad and the Web UI will lose and reestablish their connections to the terminal as the IP address is changed.

To make the IP address change happen quickly a short DHCP lease should be used. The terminal defaults the DHCP lease time to 60 seconds in idle and connected mode.

Relay mode only supports a single user TE.

The Wireless LAN settings page allows the user to enable, disable, and configure the Wireless LAN functionality of the terminal.

The Wireless LAN Security is controlled on a separate web page – WLAN Security.

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If you have not previously used the terminal’s WLAN interface, it has to first be enabled from this page using a computer connected to the terminal using an Ethernet connection. Once WLAN is enabled and configured, TEs can connect to the terminal wirelessly.

Fields on this page include: Enable Wireless LAN Interface: Turns the Wireless LAN

interface on/off. The default is off (unchecked). Network Name (SSID): The default is “Hughes 9202”, but you

can change it to whatever you want.

You can “hide”/prevent the SSID broadcast on the WLAN Security page

Network Region: There is only one region for all countries. Network Channel: This controls the radio channel number (1

through 11) used by the access point. To meet FCC regulations, channels 12 to 14 are not supported.

If performance issues occur over the WLAN interface, changing the Channel may help.

Wireless LAN Security

This page allows the user to configure WEP Security for use when the terminal is communicating wirelessly to TEs. Additional security measures that can be used with WEP to make it more secure are:

1) Do not broadcast your SSID and

2) enable MAC address filtering so that only the MAC addresses that you select, can connect to the terminal. A maximum of ten (10) addresses can be filtered.

Check the box if you want your SSID name to be broadcast.

Select from the down arrow, No protection, 64 bit WEP and 128 bit WEP.

Mac Address Filtering

Check the box to Enable MAC Address Filtering If any TE is already connected to the terminal wirelessly, the MAC address of that TE will be detected and show up in the Add a Detected Device field.

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To add the detected MAC address, click on the address to highlight it and then click Add. It will now show up in the Allowed MAC Address field.

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Telephony

Telephony Settings:

The Telephony port field controls whether the terminal is enabled for Analog or ISDN telephony. By default, this field is set to Analog only. After changing this field the terminal must be rebooted to activate the change. If neither telephony

mode is required, select “Analog only” for the lowest power

consumption. Analog Power Savings: This field only applies if Analog

telephony is selected. By default it is enabled and the terminal turns off the 48V POTS supply voltage between calls in order to save power. If you do not get a dial tone a few seconds after you take your analog handset off hook, try changing this field to “Disable (Always on)”. The 48V will always be on so the terminal will work with a wider range of handsets, but the operating time on battery will be reduced.

With the Telephony port set to ISDN, you can establish ISDN data communication by connecting your ISDN equipment

directly to the BGAN Terminal’s ISDN port with an ISDN cable

(which is the same as the Ethernet cable). The Telephony page allows you to configure Device MSN Settings.

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General ISDN Settings:

Select the outgoing call type using: This box controls the

mechanism used by the terminal to select the bearer type for

mobile originated calls. By default, “the Device Bearer capability” is set as the trigger in this drop down list. Most

ISDN devices correctly signal the call type (speech, 3.1 KHz audio, UDI, RDI) via the bearer capability.

There is also an option under the drop down arrow to set the trigger to use the MSN rather than the bearer. If there is a problem using the bearer capability setting, this field can be changed to use the MSN number instead.

Device MSN Settings – Voice/FAX Devices

Standard Voice: By default, MSN 1 is used for standard voice

(speech). To receive incoming calls, you must program the same MSN into your ISDN handset connected to the ISDN port.

Premium Voice/Fax (3.1 kHz Audio): By default, MSN 2 is used for 3.1 KHz Audio. To receive incoming calls, you must program the same MSN into your ISDN fax machine connected to the ISDN port.

Device MSN Setting – 64 kbps Data Devices

64 kbps Clear Data UDI (Unrestricted Digital Information): By default, MSN 3 is used for UDI calls. UDI

is a 64 Kbps service that is a European standard ISDN.

64 kbps Restricted Data RDI (Restricted Digital Information): By default, MSN 3 is used for RDI calls. RDI

is a 56 Kbps service found in the USA. Once all changes have been made, click on “Apply Changes”.

You can use different MSNs for any of the ISDN call types above, but your ISDN equipment must be programmed with the same MSN to accept incoming calls, and you must use different numbers for speech, audio and UDI/RDI calls.

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Security

You can configure three separate security settings on this page:

1) SIM PIN, 2) Phone to SIM PIN, and 3) Administration Password.

SIM PIN – this is a four digit field that can be Enabled and configured by the user to secure the terminal against unwanted use. Once enabled, the terminal will require the SIM PIN at startup.

Phone to SIM PIN – use up to 5 digits to lock the terminal to the current SIM card. The Phone to SIM PIN code will have to be entered any time the SIM card is changed. This setting is

similar to your GSM phone’s security code. Default password is

12345. Administration Password – this configuration allows the user

to prevent terminal settings from being changed once the terminal is configured properly. This password will have to be entered before any settings can be changed. See screenshot below.

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Features

You can enable special features from this page.

SMS Remote Management allows the unit to receive and act on special remote control SMS messages. Before this feature can be used you must obtain the feature activation code from your service provider and activate the feature by entering the UT specific code in the Feature Activation Code field. You will need to provide the unit IMEI to the Service Provider. This can be found on the Support Page.

To use the feature you must next enable it on the Remote Settings SMS page.

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Usage Page

This web page provides an estimate of the amount of Packet Switched data that was sent and received, along with time spent on streaming connections and CS calls. The data is broken up into two types:

Trip Usage Statistics: The trip counter is similar to the trip counter on your vehicle. It can be zeroed out at anytime by the user and it will track the statistics until the user resets it.

Lifetime Usage Statistics: The Lifetime counter is similar to the odometer on your vehicle. It shows the statistics of the terminal since the software version that added this feature was loaded onto the UT. The user cannot reset these counters.

If the UT power is abruptly disconnected for some reason, the UT will not be able to save the statistics to flash and hence the statistics for the session (Trip) may be inaccurate.

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Support Page

This web page allows you to display technical and support information about the terminal and retrieve logs.

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Support and Information Terminal Information

Model: this displays the UT model number.

Class: this indicates the UT Class.

IMEI: This displays the IMEI (serial) number of the

UT.

Software Version: This displays the current version of software that is running on the UT.

SIM Information

IMSI: This displays the IMSI number of the SIM card

in the UT. If is the IMSI is not displayed, it indicates that there is a problem reading the SIM card, e.g. because there is no SIM, it is installed incorrectly or PIN must be entered.

APN: This is the APN read from the SIM card.

Subscriber Phone Number: this field displays the

MSISDN or phone number for the terminal’s voice

service. The number is only displayed if the number was configured in the SIM by your service provider. Even if no number is shown, the service may still be active because this field is just for your information and is not required for the service to operate.

Terminal Support – contact information retrieved from the SIM card.

Website Telephone E-Mail

Troubleshooting

Terminal Log Files: This allows you to extract and save any

of the following log files for troubleshooting purposes:

System Log Event Log Packet Log Circuit Log

These files can be e-mailed to Hughes directly for fault analysis if the user experiences any problems.

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This uses FTP to retrieve the files from the UT which can be blocked by some security software such as McAfee. If you encounter problems, check your PC security settings.

Reset Terminal to Factory Defaults: Clicking the “Restore to Defaults” button will restore the UT back to the factory default settings and delete any of the user parameters that have been set-up in the UT.

Hughes highly recommends that the user exhaust all possible troubleshooting procedures before using this feature

Reboot terminal: Clicking this button reboots the terminal so that configuration changes can be saved into the configuration file or it can be used when just a simple reboot of the terminal is required.

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Troubleshooting

Problem

Possible Cause

Possible Solution

Terminal will not turn on

Battery not connected properly

Battery not charged

Check battery is correctly installed

Connect AC/DC converter to charge the battery

Cannot get SIM card to lock into position

SIM is not correctly oriented for insertion

Ensure the SIM is pressed firmly into the SIM slot

Ensure the SIM is oriented as shown in the Setup section

The BGAN LaunchPad or web UI will not connect to the terminal

No interface connection between the terminal and computer

Your computer is configured with a static IP address in the wrong subnet. Default UT IP address is: 192.168.128.100

Ensure there is a WLAN or Ethernet connection between the terminal and computer, see page 7.

Check the IP configuration settings on your computer.

Enable DHCP or use a static IP address in the same subnet as the UT local IP address. Default UT IP address is:

192.168.128.100

Terminal will not accept incoming ISDN calls

The MSN programmed into the ISDN device does not match the MSN programmed into the terminal

Ensure the appropriate MSN is programmed into the ISDN device.

Ensure the appropriate MSN is programmed into the terminal; see the “

Telephony” section on page

43.

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Problem

Possible Cause

Possible Solution

ISDN device connected to terminal will not ring on incoming calls

The calling party is using the main MS-ISDN phone number to call the ISDN device. Device may need the 3.1KHz audio or the UDI MS-ISDN number for the device to ring

Make sure that the calling party is using the correct MSISDN number for the particular device. There are 4 MS-ISDN phone numbers for each SIM card. Examples below:

870772420035 Speech 870782104036 3.1KHz 870782104065 UDI 870782104074 RDI

ISDN device will not power up

Terminal is set to Analog by default

Use the menu or the Web UI to enable the ISDN port

Terminal will not make outgoing ISDN calls

Terminal is not Registered with the Network.

Check the Properties page in the Web UI or the globe icon on the LCD to ensure the unit is CS attached.

ISDN device does not operate correctly

The ISDN device is trying to draw too much

power from the satellite terminal’s ISDN

interface

The device you are connecting is not an ISDN device. It might be an Ethernet device that you are accidentally connecting to the ISDN port.

Terminal is not configured for ISDN

Only connect an ISDN device that draws less than 70mA of current at 40V (equivalent power 2.8W)

Make sure you connect only ISDN devices to the ISDN port

Check the configuration on the Telephony Settings Page

Terminal is connected to the BGAN network, but cannot obtain the requested Quality of Service

Network temporarily not available

User tried to set up a 256 Kbps streaming connection.

Retry again. If problem persists, contact your service provider.

The Inmarsat Network only supports 256K for Class 1 terminals and 128K is the max for Class 2 UT’s

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Troubleshooting

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Problem

Possible Cause

Possible Solution

Terminal does not obtain a GPS fix

Terminal’s location limits visibility of 3 or more GPS satellites.

Move the terminal to a location where there are few obstructions such as trees or tall buildings, so that as much as possible of the sky is visible.

Analog handset has no dial tone

Handset does not trigger the terminal’s off hook detection circuitry

Disable analog power savings on the Telephony Settings page.

None of the above solutions resolve the problem

Terminal may have a hardware or software fault, and needs to be re-booted.

Remove power. Wait 30 seconds. Reconnect the DC power and turn on the terminal.

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Technology Overview

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Technology Overview

GPS

The Global Positioning System (GPS) uses 24 orbital satellites to determine the position of the Terminal anywhere on the globe.

Obtaining a GPS Fix

In normal operation, a GPS receiver, such as that built in to the terminal, needs to be able to receive signals from at least four satellites so that it can then calculate a latitude, a longitude and an altitude – this position fix is referred to as a 3-dimensional or 3-D fix. If only three GPS satellites can be seen by the GPS receiver, then the last available altitude measurement is assumed and the GPS receiver calculates a position fix based on latitude and longitude only. This simpler position fix is referred to as a 2dimensional or 2-D fix and is quicker and easier to obtain than a 3-D fix, but may be less accurate.

The GPS receiver may take between a few seconds and a few minutes to obtain a GPS fix, depending on how frequently the GPS receiver is being used. The frequency of use determines the how quickly the GPS Terminal is able to start.

 Hot start  if the GPS receiver is being used frequently, (that

is, in the last two hours), it is regularly updated with data from the GPS satellites, and so only takes a few seconds to obtain a GPS fix after being switched on.

 Warm start  if a GPS receiver has not been used for more

than two hours then it may take up to 45 seconds to obtain a GPS fix.

 Cold start  if the GPS receiver has not been used for some

time or is 300 km or more from where it was last used, it can take a few minutes to obtain a valid position fix.

The time taken to obtain a valid GPS fix can also be affected by the visibility that the GPS receiver has of the GPS satellites. The GPS system is relatively tolerant of atmospheric conditions such as heavy cloud or rainfall. However, physical blockages, such as tall buildings or terrain can significantly degrade the ability of the GPS receiver to obtain a fix. For this reason, ensure that the GPS receiver has a clear view of as much open sky as possible.

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Technology Overview

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GPS and BGAN Registration

ISDN

Dialing and Numbering

BGAN uses the accurate position and timing information obtained from GPS to help ensure efficient registration of a BGAN Terminal with the BGAN network.

The Satellite Terminal provides an ISDN (Integrated Services Digital Network) interface to connect devices for Circuit Switched voice and data services. It is a Basic Rate (also known as 2B+D) interface and uses the Euro ISDN protocol. Note that the Satellite Terminal can only provide service for one 64Kbps B-channel at a time.

Dialing - As the ISDN numbering system follows the same pattern as the normal telephone system, dialing is carried out in exactly the same manner as making a normal telephone call. The subscriber number is used with the same international and area codes as any other telephone network. Start the dialed number with 00 and terminate it with #.

PDP Context

Multi-Subscriber Numbering (MSN) - ISDN supports MultiSubscriber Numbering (MSN). MSN is a facility whereby more than one telephone number can be allocated to an ISDN line. The BGAN Satellite Terminal assigns different MSNs for Voice,

3.1 KHz Audio, UDI and RDI devices. Each incoming call will be directed to the appropriate MSN depending on the type of call. This allows proper routing of incoming calls to the correct ISDN device (e.g. ISDN phone, data card or Fax).

A Packet Data Protocol (PDP) Context defines connection aspects such as routing, Quality of Service (QoS), security and billing between a mobile user terminal, such as the BGAN Terminal, and a data network. PDP Contexts are essential to the General Packet Radio Service (GPRS) system, which is used by GSM and UMTS-based 3G networks worldwide for transmitting data.

In order for a user to be able to transfer data across a network, a PDP Context must be activated in the Terminal and associated Core Network. The procedure for this is as follows:

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Technology Overview

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1. After registration with the network, the user activates a

PDP Context using an application on the computer or Terminal, and requests sufficient radio resources (that is, power and bandwidth) to support the context activation procedure.

2. Once the resources are allocated, the Terminal sends the

Activate PDP Context request to the Core Network. This request includes key information about the mobile user's PDP address (for example an IP address), PDP type (that is, static or dynamic address) the QoS requested for this context, the APN of the external network to which connectivity is requested, the user's identity (IMSI) and any necessary IP configuration parameters (for example, security settings).

3. On receiving the Activate PDP Context message, the Core

Network checks the user's subscription record to establish whether the request is valid. If the request is valid, a virtual connection is established between the Terminal and the Core Network, and data transfer can then take place between the Terminal and the external data network, within the scope of the current PDP Context. The PDP Context is stored in both the Terminal and the Core

Network. A single Terminal may have multiple PDP Contexts each with different QoS profiles. The primary PDP Context is a PDP Context with default QoS profile attributes and is always activated first. All other PDP Contexts with the same PDP Address are secondary PDP Contexts. Secondary PDP Contexts share the same PDP Address and connect to the same APN but may have different QoS profiles.



Technical Specifications

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Technical Specifications

Satellite TX Frequency

1626.5 – 1660.5 MHz and 1668 – 1675 MHz

Satellite RX Frequency

1518 – 1559 MHz

GPS Frequency

1574.42 – 1576.42 MHz

Continuous transmit on 128Kbps stream

3 hours and 15 minutes

Continuous receive128Kbps stream

5 hours and 30 minutes

Standby Time

Up to 36 hours

note 1

Weight

1.4Kg

Dimensions

216 mm x 216 mm x 45 mm

Operating Temperature (with battery)

-5°C to +55°C

Operating Temperature (with DC supply)

-25°C to +60°C

Battery Charging Temperature

0°C to +40°C

Storage Temperature (including battery)

-20°C to +60°C

Storage Temperature (excluding battery)

-25°C to +80°C

Humidity

95% RH at +40°C

Wind

Operational wind loading (with stand secured to ground) 40kph (25mph)

Water and Dust

IP 55 Compliant

Non-operational Mechanical Vibration

200-2000Hz, 0.3 m2/s3 MIL-SPEC 810B Method 500.3, Procedure 1

Input Voltage

19V 3.4A

note 2

Battery

7.2V 2.5Ah Li-Ion, rechargeable

Data Connectivity

RJ45 port (Ethernet 10BaseT)

RJ14 port (POTS)

RJ45 port (ISDN)

802.11b WLAN

Other Features

Integrated User Interface (iUI) via LCD panel

Web User Interface (Web UI)

SIM/USIM Slot (behind battery)

AC/DC adapter

Rechargeable Li-Ion battery

¼ inch UNC threaded hole for tripod mounting

Compass to assist pointing

Note:

1. Performance may be affected by a wide range of factors.

2. The Hughes 9202 broadband satellite terminal operates on DC power which can be supplied by an AC or DC power source. To comply with safety requirements, the terminal must be powered with only an AC/DC adapter or DC power adapter supplied or approved by Hughes.



Declaration of Conformity

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Declaration of Conformity

FCC Compliance

We,

Hughes Network Systems

(manufacturer’s name )

9605 Scranton Road, Suite 500, San Diego, CA 92121, USA

(address)

declare under our sole responsibility that the product

Hughes 9202 BGAN Land Portable Terminal

(detailed description of product including name, type, model and supplementary information such as lot, batch or serial number, sources and number of items)

to which this declaration relates, is in conformity with the following standards and/or other normative documents.

For article 3.1(a), Health and Safety of the User:

EN 62311 IEC 60950-1 (2nd Edition)

For article 3.1(b), Electromagnetic Compatibility:

EN 301 489-1, EN 301 489-17, EN 301 489-20

For article 3.2, Effective Use of the Spectrum Allocated:

EN 301 444 EN 300 328

We hereby declare that all essential radio test suites have been carried out and that the above named product is in conformity to all the essential requirements of Directive 1999/5/EC.

Identification mark:

The equipment will also carry the Class 2 equipment identifier: The technical documentation relevant to the above equipment will be held at: Hughes Network Systems, 9605 Scranton Road, Suite 500, San Diego, CA 92121, USA

(name and address of EU representative)

Bill Lindsay

(name)

Senior Engineering Program Director 26-August-2011

(title)

(signature of authorized person)

(date)

 This device conforms to the FCC rules. Any changes or

modifications to Hughes Network Systems’ equipment, not expressly approved by Hughes Network Systems, could void the user's authority to operate the equipment.



Declaration of Conformity

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EU RoHS (Restriction of Hazardous Substances) Directive

 To comply with FCC RF exposure requirements, this device

must be operated with a minimum separation distance of one meter from the front of the satellite terminal’s antenna to a person's body. Other operating configurations should be avoided.

 This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions; (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The European Union (EU) Directive 2002/95/EC restricts the use of certain hazardous substances in electrical and electronic equipment.

Unless otherwise noted, all products, assemblies, and subassemblies manufactured by Hughes and its sub-contractors will be compliant with this directive and any subsequent revisions or amendments.

EU WEEE (Waste Electrical and Electronic Equipment) Directives

The European Union (EU) Directive 2002/96/EC on waste electrical and electronic equipment mandates recycling of electrical and electronic equipment throughout the EU by August 13, 2005.

Unless otherwise noted, all products, assemblies, and subassemblies manufactured by Hughes and its sub-contractors will be compliant with this directive and any subsequent revisions or amendments. This product carries the WEEE label below to demonstrate compliance.

For addition information, contact Hughes Network Systems at: www.hughes.com.



Glossary

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Glossary

APN: An Access Point Name (APN) provides access to an external network. By default, the SIM Card in your terminal is configured with the APN of your Service Provider. You may

want to configure further APN’s if you have arranged with your

Service Provider to use more than one SIM Card. BGAN Satellite Terminal: Referenced throughout this

document as the Satellite Terminal, “The Terminal,” or UT.

This device implements and manages BGAN satellite

communications between your computer and Service Provider’s

network. Quality of Service: Quality of Service (QoS) assigns a level of

priority to certain types of data traffic, in particular high bandwidth applications such as video and multimedia. QoS attempts to maintain a guaranteed throughput level, and minimize error rates and end to end latency, so providing a higher level of service than "best effort" protocols.

DNS Server: The Domain Name System (DNS) is an Internet service that is required because the Internet does not recognize the text-based Web address or email address that you type into your Web browser or email application. All or part of a Web address or an email address is a domain name, and DNS translates this domain name into an IP address that is recognized by the Internet.

A DNS Server holds a database of domain names and IP addresses, so that when you enter a Web address or email address, you are directed to the correct IP address over the Internet.

Ethernet: Ethernet is a local area networking method used widely throughout the computer industry. It is one of the three communications interfaces supported by the Satellite Terminal.

Fault Code: A number which uniquely references an error in a hardware or software system. In the Satellite Terminal, if there is a fault detected, the fault code and a description are displayed in suitable LaunchPad windows.

GPS: Global Positioning System. The GPS receiver in the Satellite Terminal receives signals from the constellation of GPS

satellites. It uses these signals to determine the Terminal’s

location on earth. That location is used during registration to gain access to the BGAN system.

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Glossary

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IP Address: An Internet Protocol address, or IP address, is a number that uniquely identifies the computer accessible over a TCP/IP-based LAN or the Internet that is sending or receiving information. An IP address is a 32-bit numeric address written as four numbers, separated by periods and each number is between 0 and 255. For example, 207.115.79.4 is an IP address. In the BGAN system, IP addresses for the Network and the TE can be dynamic or static.

Network Dynamic IP Address: A network dynamic IP address is a temporary address that is assigned by your BGAN Service Provider when you connect to the BGAN Network.

Network Static IP Address: If required, a static IP address can be assigned by Service Providers to BGAN users when the SIM is provisioned. This static IP address is used every time you connect to the BGAN network and is associated with a specific username and password.

DHCP Address: Local IP address that is assigned by the UT DHCP server to the TE once connected to the UT. This is a private IP address that is not routable within the Internet.

Terminal Local IP Address: IP address of the UT to access the web UI and talk to the UT via LaunchPad. This address is configurable by the user. The default local IP address of the terminal is 192.168.128.100.

Standard Connection: A standard connection is charged by volume of data sent. The bandwidth you are allocated depends on terminal type and network availability, but is always ‘best

effort’, that is, you are allocated bandwidth depending on your

requirements and the requirements of other users of the BGAN network, or BGAN Terminal. This connection class is suitable for most data types, other than multimedia.

Streaming: A streaming connection gives you a guaranteed data rate and is charged by the amount of time the connection is active. Streams are typically used for multimedia data, such as video.

TE (Terminal Equipment): Terminal equipment refers to the piece of equipment that is connected to the BGAN UT (e.g. laptop, video equipment, phone, etc.)

Traffic Flow Template: A Traffic Flow Template, also called an Application Template, is a series of data filters such as QoS (Quality of Service), PDP Context and security settings that allow the Core Network to classify packets received from an external network into the correct PDP Context. When incoming data arrives at an access point in the core network, a packet classifier will make a PDP Context selection based on the Traffic

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Glossary

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Flow Template, and map the incoming data packets into the PDP Context with the correct QoS attributes. The use of a Traffic Flow Template allows multiple PDP Contexts to be associated with the same PDP address.

UT (User Terminal): The user terminal is the BGAN modem device, i.e. the Hughes 9202.

SIM Card: Your BGAN Service Provider supplies you with a Universal Mobile Telecommunications System Subscriber SIM (SIM) Card.

The SIM card is similar to the SIM Card that is commonly used in a GSM phone. The card holds a microchip that stores information and encrypts voice and data transmissions, making it extremely difficult to listen in on calls. The SIM Card also stores data that identifies the caller to the BGAN Service Provider.

Virtual Private Network: A Virtual Private Network (VPN) enables remote offices or users to gain secure access to their organization's network over the public telecommunications network. This provides the benefits of remote access without the expense of dedicated leased or owned lines. VPNs work by using tunneling protocols, to encrypt data at the sending end, and decrypt the data at the receiving end. This "tunnel" cannot be accessed by data that is not properly encrypted.



Glossary

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Application Note – Phone/Fax

1. The Hughes 9202 RJ14 port allows the connection of both a telephone and a fax or modem at

the same time (BGAN circuit switched network restrictions mandate that only one is in use at any given time).

2. The Hughes 9202 supports two distinct phone numbers, one for the voice line and the other for

the fax or modem line. Incoming phone calls will only ring the line associated with that phone number.

3. Automatic outgoing and incoming BGAN bearer selection means that no special configuration

or switching between voice and fax/modem is needed by the user (4kbps voice for phone,

3.1KHz clear channel for fax/modem).

4. A two line splitter is required for this application –

see next page for sample splitters. However, the customer can readily create their own splitter wiring using commonly available telephony hardware. The 9202 port is wired per the standard RJ14 wiring convention (FCC 47 CFR Part 68 § 68.502).

5. No splitter is needed for voice only operation.

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Glossary

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Hughes suggests one of the following splitters for applications requiring both voice and fax/modem. No splitter is needed when accessing the Hughes 9202 RJ11 connector for voice services only.

Two line splitter from Calradstore http://www.calradstore.com/70-489.html

Omnicron Electronics MTJ-S2 http://www.omnicronelectronics.com/digital/mtj-s2.htm

Radio Shack 2-Line 4–conductor Splitter/Adapter http://www.radioshack.com/product/index.jsp?productId=3900035

Inmarsat Hughes 9202 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual