iNetVu 1201 Flyaway Troubleshooting Manual

Troubleshooting Guide for iNetVu® 1201 Flyaway

The iNetVu™ brand and logo are registered trademarks of C-COM Satellite Systems, Inc. ©

Copyright 2006 C-C OM Satellite Sy stems, In c.

1-877-iNetVu6

www.c-comsat.com

Revision 01

January 01, 2013

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Copyright © 2010. All rights reserved. C-COM Satellite Systems Inc.

This document contains information, which is protected by copyright. All rights reserved.
Reproduction, adaptation, or translation without prior written permission is prohibited, except
as followed under the copy r i g ht law s.

Both the iNetVu™ and C-COM names and logos are registered trademarks of C-COM
Satellite Systems Inc.

Intel® Pentium is a registered trademark of Intel Corporation. Microsoft, Windows, Windows
NT and MapPoint are registered trademarks of Microsoft Corporation.

All other product names mentioned in this manual may be trademarks or registered
trademarks of their respective companies and are the sole property of their respective
manufacturers.

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FCC and INDUSTRY CANADA INFORMATION TO THE USER:

The FCC and Industry Canada have imposed the following conditions when operating,
installing and deploying iNetVu™ Mobile Earth Stations and is mandatory for all installations
made within the Continental United States and Canada as well as Hawaii, Alaska, Puerto
Rico, the U.S. Virgin Islands and other U.S. Territories. The FCC requires that a certified
installer perform the installation. It is also strongly recommended that a qualified professional
RV dealer/installer mount the system on your vehicle. These conditions are also required by
C-COM for all other installed locations.

All iNetVu™ Mobile earth station installers must be C-COM Certified, and must have
specifically acknowledged the requirements for iNetVu™ Mobile installations, which are as
follows:

“Installation” is the physical mounting and wiring of the Satellite provider’s earth station
on a vehicle or other stationary site in order to prepare for correct operation. Only Cer tified C­COM iNetVu installers may perform the installation and removal of an iNetVu™ Mobile
system.

“Deployment” means the raising, pointing and orienting of the earth station to the
communicating satellite, every time it is raised from a stowed position for use. The
deployment of an iNetVu™ Mobile system must only be done by a trained installer or by a
consumer using the deployment software.
Installers shall install the iNetVu™ systems only in locations that are not readily accessible to
children and in a manner that prevents human exposure to potential radiation hazards.
For large vehicles with roof mounts, the height of the bottom lip of the earth station when fully
deployed must be at least six feet above the ground at all times, or six feet above a
surrounding surface which a person may easily access.

If a roof access ladder or any other means of access to the roof is installed on the
vehicle, then the ladder or access must be blocked by a suitable rope or other barrier while
the earth station is deployed or in operation. The installer must provide this rope or barrier
directly to the end user at the time of installation and advise the user to use it at all times
when the earth station is deployed or in operation. Warning signs shall also be provided by
the installer to the end user to be posted on the rope or other barrier warning all persons not
to attempt to access the roof of the vehicle while the earth station is deployed or in operation.

Warning signs shall be posted at prominent locations on the earth station informing all
persons of the danger of harmful radiation from the earth station while it is deployed or while
in operation.
The iNetVu™ Mobile system may only be operated when the vehicle is stationary.
The installer must inform the end user that the vehicle must be stabilized during the
transmission, to prevent movement of the vehicle for any reason, including movement of
persons on or off the vehicle, or high winds. The installer shall advise the end user how to
appropriately stabilize their vehicle.
Installers shall be liable for all damages if they fail to comply with the above mandatory
conditions. This includes, but is not limited to damages caused by improper installation or
due to the failure to provide required information to the end user.
Installers and end users will be deemed directly liable for any damages resulting from either
of their failure to comply with the above rules. These rules are meant to ensure that

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extraordinary precautions and measures are used to prevent satellite interference or
exposure to harmful radiation. C-COM reserves the rights to immediately suspend without
liability or previous notice the operation of the earth station upon detection of a deviation
from its installation or operational requirements until the deviation is corrected. In addition, C­COM reserves the right to suspend or cancel the Installer Certificate of any installer that has
not fully complied with these installation requirements.

Further, the installer and end user may be directly liable for any damages resulting
from any change undertaken by either of them. Including but not limited to, any modification of
any part of the hardware, software, specific operational frequencies, the authorized satellite,
or the size or other characteristics of the earth station supplied to them by C-COM or C­COM’s authorized representatives.

Note 1:

This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with this instruction manual, may cause harmful
interference with radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio / TV technician for help.

Note 2:
This Class B digital apparatus complies with Canadian ICES-003.

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 C-Com Satellite Systems Global Headquarters

2574 Sheffield Road

Ottawa, Ontario, Canada

Phone: [phone]

Fax: [phone]

[e-mail]

Dealer Information:

[e-mail]

[e-mail]

Phone: [phone] OPT2

Toll Free: 1-877-463-8886 OPT2

Monday – Friday, 8:30am – 6:00pm EST

After Hours Support:

Tel: [phone]

Toll Free: 1-800-233-0218

Monday – Friday, 6:00pm – 9:00pm EST

Weekends an d Canadian Hol idays

8:30am – 9:00pm EST

K1B 3V7

General In q uiries:

Support Services:

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Table of Contents

INTRODUCTION ................................................................................................................................. 7

7000 CONTROLLER SOFTWARE & FIRMWARE UPGRADE ........................................................... 8

NINSTALLING THE CURRENT SOFTWARE ............................................................................................. 9

U
N

EW SOFTWARE AND DRIVERS INSTALLATION PROCEDURE ................................................................. 10

U

PDATING THE FIRMWARE ................................................................................................................. 13

V

ERIFYING THE UPGRADE COMPLETED SUCCESSFULLY ...................................................................... 14

S

ERIAL NUMBER IS LOCATED ON THE AZIMUTH BASE AND REFLECTOR ................................................... 14

ASSEMBLY AND DISASSEMBLY .................................................................................................... 15

LY-1201 PHYSICAL OUTLINE ............................................................................................................ 16

F
A

SSEMBLY PROCEDURE .................................................................................................................... 17

D

ISASSEMBLY PROCEDURE ............................................................................................................... 27

JAM ERRORS ................................................................................................................................... 37

RROR 0X9006 - EL JAM ERROR ....................................................................................................... 38

E

1. If the Mobile Platform doesn’t physically move ................................................................................................. 38

2. If the Mobile Platform physically moves but the angle doesn’t change......................................................... 40

E

RROR 0X9007 - AZ JAM ERROR ....................................................................................................... 42

1. If the Mobile Platform doesn’t physically move ................................................................................................. 42

2. If the Mobile Platform physically moves but the angle doesn’t change......................................................... 44

E

RROR 0X9008 - PL JAM ERROR ....................................................................................................... 46

1. If the Mobile Platform doesn’t physically move ................................................................................................. 46

2. If the Mobile Platform physically moves but the angle doesn’t change......................................................... 48

SENSOR ERROR .............................................................................................................................. 50

RROR 0X8911 - SENSOR ERROR ..................................................................................................... 51

E

GPS ................................................................................................................................................... 54

FAILED ..................................................................................................................................... 55

GPS

RF SIGNAL LOSS ............................................................................................................................. 57

ERR_0X8915:
RF

SIGNAL NOT BEING DETECTED (POWERING LNB FROM THE CONTROLLER) ..................................... 59

RF

SIGNAL NOT BEING DETECTED (POWERING LNB FROM THE MODEM) ............................................. 61

RF IS TOO LOW ...................................................................................................... 58

MODEM ............................................................................................................................................. 63

O MODEM COMMUNICATION ............................................................................................................ 64

N

2. To troubleshoot a COM configuration: ............................................................................................................... 65

3. To troubleshoot an IP (HTTP, TELNET, UDP, SNMP) configuration:........................................................... 66

CANNOT FIND SATELLITE .............................................................................................................. 67

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INTRODUCTION

About This Manual

This manual explains how to troubleshoot common errors on the iNetVu™ Mobile System. An
electronic version of this manual is available on the C-COM FTP and Knowledge Base.

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Minimum Requirements to run IMS Software

IMS Version

RAM

Processor Clock

Disk Space

Microsoft .NET Version

7.1.3 – 7.2.5

512 MB

800 MHZ

50 Megs Of Free Space

N/A

7.5.1 +

1 GB

2.0 GHZ

100 Megs Of Free Space

.

7000 CONTROLLER SOFTWARE & FIRMWARE UPGRADE

Quick Tip: The software and firmware versions must match for normal operation.

NET Framework 3.5

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Uninstalling the Current Software

Note: This method describes the steps for upgrading to and from the new .NET GUI interface ver.

7.5.x

1. Ensure the iNetVu software is not running. If it is, right click the icon on the bottom right of the

screen and exit. As shown below.

2. Go to the Windows Control Panel and simply uninstall the iNetVu software.

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New Software and Drivers Installation Procedure

Applies to: iNetVu combined Software and Drivers Package version 7.5.5+
Note: Do not connect the Controller via USB until the drivers and software have been installed

1. If you are installing from the USB flash drive or have downloaded from the C-COM FTP, run
the iNetVuSetup.exe file.

2. Click OK to continue.

Administrator privileges are required

The driver Installation will be begin

Note: The Software Installation will begin automatically. Please complete the Device Driver Installation

Wizard before continuing with the iNetVu Software Installation.

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3. Continue through the Device Driver Installation Wizard.

Click “Next” Click “Continue Anyway”

4. Now continue through the iNetVu Software installation and close when complete. A new Icon

will automatically be placed on the Desktop.

5. Now that the drivers and software package has been installed, connect the iNetVu 7000
Controller via USB to your PC.

6. Windows XP users will have to follow the new hardware wizard and let windows automatically
install the drivers.

Click “Finish” to continue.

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Select “No, not this time” Select “Install the software automatically”

Click “Continue Anyway” Click “Finish”

7. Windows Vista and 7 users, the drivers should install automatically without any further user

action.

It’s normal for the 7000 driver to be displayed as iNetVu Controller 5000

8. You have successfully installed the 7000 iNetVu Drivers and Software. You can now continue
updating the Controller firmware.

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Updating the Firmware

1. Launch the iNetVu 7000 Mobile Software. Since the software is being upgraded, the Software and

Firmware will not match. Please follow the steps below to update the Firmware.
a) Once the controller is fully booted and the software is launched, the LCD should display what

is shown below. If your results differ, please contact C-COM Technical support.

Note: Screens may differ depending on Firmware. Ver. 7.5.5 shown below

b) Press and release the “Reset” button. While the controller is resetting hold the “↑” and “↓”

keypads simultaneously for 5 seconds to initiate the firmware update process.

c) The controller LCD should display what is shown below (IP will differ). If you did not achieve

this, please repeat step b)

d) The iNetVu software should now automatically switch to the “Maintenance” Screen. Once on

this page hit “Load Firmware” Please stand by for 45-60 seconds allowing the process to finish.

Do not power the controller off during this process.

Once completed the controller will restart

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The platform serial number,

Verifying the Upgrade Completed Successfully

2. Right click on the current screen you are on, and select “About”. Verify both Software and

Firmware versions are identical.

3. After the firmware update has completed, proceed to the “Maintenance” screen and verify that the
platform type, Ver. and serial number match your platform. Make any necessary changes “Send
All” and wait for confirmation, then “Write EP ROM” “.

type and Ver. are loc ated
physically on the platform, on
the Azimuth Base and
Reflector. Looking at the
example below, we can see
the Model A1200Q, Ver. 1.0
and 10941 is the serial
number. The serial number
will be the last 4 or 5 digits.
Once we have obtained this
information, it must be
entered into the software.

Serial number is located on the azimuth base and reflector

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Assembly and Disassembly

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Fly-1201 Physical Outline

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Assembly Procedure

Support Stand and EL Feed Arm Support plate Assembly

1) Remove AZ Assembly from the case and place it down with the leg grooves pointing to the sky as
depicted in the image.

2) Remove (3) legs from the case and install. One of the legs will have a label on it; this leg should be
installed at the 130 degree marking on the AZ base. The AZ base will also have stickers indicating
the install location of the back leg.

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Back Leg

3) Flip the AZ assembly over so it is sitting (like a tripod) on all (3) legs; the leg with the label (back
leg) should be pointing North (if located in Northern Hemisphere) and South (if location is in the
Southern Hemisphere).

4) Remove EL Feed Arm Support plate, fold arm brackets out as depicted in the image.

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Actuator
Motor

5) Install EL Feed Arm Support plate on the AZ base assembly; ensure the cables (POL and Coax)
are pulled through front opening and tighten the (4) retaining nuts.

6) Remove EL actuator assembly from the case; install bottom pin as shown making sure the
actuator motor is on the right hand side with reference to the back of the EL support plate.

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7) Supporting the actuator with your shoulder, connect the EL motor and EL tilt sensor cables by
aligning the notches to the white dash.

8) Lower the EL Feed Arm Support plate onto the EL Actuator and tighten retaining nuts.

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9) Open and remove Feed Arm from case.

10) Install Feed Arm onto EL Feed Arm Support plate and tighten retaining (2) nuts.

11) The BUC can be installed at this stage if not already installed. Follow the “Installing BUC with the
Universal Mounting Clamp kit” for mounting the BUC onto the mounting plate of the feed arm.

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Motor/Sensor

12) Connect internal PL Motor, PL Tilt Sensor and RX/TX cables (coming from Feed arm) ensure to
align groves marked by the white dash.

13) Open Reflector case and remove External Motor and Sensor cable.

Cable