SOLUTION
• Must put scanner to mouth piece of
telephone to send
• Unit needs to display "Please dial
1-800-722-6835 send orders now?"
YYeess//NNoo
1. If part # is displayed, press end
key
2. Menu displayed, select #4
3. Send all orders? Yes/No
select Yes when ready to send
• Reduce noise in immediate area
• Need to hold the scanner on a 90
degree angle and press the scanner
unit and the phone together as tightly
as possible
• Try a different phone or fax phone
• Try calling back
• Turn off speaker and use handset
• Tilt wand on a 45 degree angle
• Scan faster
• Clean tip with soft cloth and alcohol
• Replace with AA alkaline batteries
1. Hit "End" key
2. Order complete Yes/No - Hit Ye s
3. Select #1 - Erase order(s)
4. Answer
YYeess
to both questions
5. Start order entry process again
• Replace batteries with AA alkaline
batteries
• Replace unit
Trouble ShootingGetting Started
• Unpacking the scanner
The scanner is shipped in a single box containing:
• Scanner
• Barcode wand
• Three alkaline batteries
• Guide to the scanner
• Scanner Agreement
• Warranty Card
• Handling and Maintaining the ScanTel®510/610 scanner
• Protect the scanner and its accessories from excessive heat,
cold, and moisture.
• The ScanTel
®
510/610 scanner contains alkaline batteries; do not store
the scanner for more than two months without replacing the batteries.
• If the scanner fails to read the barcode labels try wiping off the tip of
the scanner wand with a soft cloth.
• To keep your ScanTel
®
510/610 scanner in top working condition please
clean the scanner by slightly moistening a clean, soft cloth with a mild
non-abrasive cleaner or isopropyl alcohol and wiping the outside
surfaces. Do not soak the cloth and do not spray or pour cleaning
liquids directly on the scanner.
PROBLEM
• Nothing comes
across when sending
order
• Order scrambles
when sending
• Won't scan
• Unit displays part
number, never asks
for a location code or
P.O. number
• Scanner won't turn
on
• Letters on screen
broken
REASON
• Sent order through ear
piece of telephone
• Scanner not at proper
position to send order
• Background noise
• User has "Merlin" AT&T
phone
• Bad phone
• Bad line
• Using speaker phone
• Holding wand at wrong
angle
• Scanning too slow
• Tip is dirty
• Batteries low
• Previous order has not
been erased
• Batteries are dead
• Internal components
broken
2 7
If the barcode scanner is missing any of the above items,
please contact Imperial Supplies LLC.
1-800-558-2808
If you are experiencing problems with the Imperial barcode scanner,
please contact Imperial Supplies LLC.
1-800-558-2808