IMB 4610 SureMark 2CR, 4610 SureMark 2 NR User Manual

IBM Canada Ltd. Hardware Announcement

A08-0791, dated June 17, 2008

IBM 4610 SureMark Printer Models 2CR and 2NR offer reliability,
high performance, exceptional usability, easy serviceability, low
total cost of ownership, and eco-friendliness

Table of contents

2 Key prerequisites 6 Services
3 Planned availability date 6 Technical information
3 Description 9 Ordering information
4 Product number 9 Terms and conditions
5 Education support 10 Prices
6 Publications

At a glance

The new IBM® SureMark™ Printer Models 2CR and 2NR offer:

• Fast, quiet 80 lines per second (lps) receipt printing and auto-cutting make transactions
quicker and improve in-store customer satisfaction.

• The models include receipt printing and document insert stations. Model 2CR also includes
highly accurate MICR reading (magnetic ink character recognition) for single-pass check
handling.

• CRU replacement of the thermal print head, main card, and interface card is guided by Light­Path management and is linked with free systems management software.

• Packaging is eco-friendly and support for new "green" polymer receipt media is planned.

• Five resident code pages and four downloadable DBCS code pages enable international
retailers with language support at GA. Additional code pages to equal a total of 29 will become
available in the future.

• Reseller-friendly design enables reconfiguration of the communication interface and cover
colour.

• Systems management sensors include paper low, paper motion, print head, and cutter
"health."

• Tear bar is a failsafe backup for the cutter.

• Simplified paper loading and support for large 102 mm (4 in) diameter rolls improves usability
and reduces labour and training expenses. 102 mm (4 in) rolls of polymer receipt media can
reduce roll changes by half.

• User memory (3 MB) can be re-allocated by users for multiple purposes.

IBM Canada Ltd. Hardware Announcement
A08-0791

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• These models offer a single, high-performance printing platform worldwide for international

• The components have an extended life: thermal receipt station print head life is 150 km;

• Remotely adjustable low-paper sensor helps to minimize transaction delays.

Overview

The new 4610 SureMark Printer Models 2CR and 2NR are dual-station thermal/impact POS
receipt printers offering high-speed receipt printing -- up to 80 lps -- fast check handling in the
document insert station, superior reliability, serviceability, and usability. Available worldwide,
these models replace Models Tx3, Tx4, and Tx5 and can easily be configured by users to print
DBCS (double-byte character set) or SBCS (single-byte character set) characters, used in most
countries around the world.

Available RS-232, RS-485, and USB (2.0) communication interfaces enable attachment to
IBM's wide range of SurePOS™ Series point-of-sale (POS) systems plus PCs and competitive
systems. Your investment is protected over time because the interface modules are available as
field-upgrades. You can change the interface of your printer as your POS terminal requirements
and technology evolve.

Servicing and managing these new POS printers is very simple and easy. Light-Path
management coupled with tool-less replacement of major assemblies plus enhanced systems
management sensors and usage counters make these models very easy to service and manage.
Customers who choose to service their own printers will value the CRU (customer replaceable
unit) replacement of the thermal print head, the main card assembly, and the communication
interface adapter. And the three Light-Path LEDs make diagnosing problems with these CRUs
as easy as 1-2-3. Systems management sensors include a paper motion / paper out sensor,
cutter-complete sensor, a low-paper sensor, a print head "health" sensor, plus several more.

retailers.

receipt cutter life is 1.5 million cuts.

Further demonstrating IBM's commitment to eco-friendliness, these new 4610 Printers minimize
landfill waste and carbon emissions by using packaging cushions made from 100% post­consumer waste HDPE (high density polyethylene) and a corrugated cardboard package that
includes 35% recycled post-consumer materials. Additionally, these printers are designed to print
the very latest in receipt media technology -- new polymer receipt media, which offers a very
green alternative to paper receipt media due to reduced emissions from production and transport
of the new material.

Several ease-of-use features have been added to these new models. Easy drop-and-load paper
loading and a cover open button make paper loading fast and easy. Support for large 102 mm (4
in) diameter paper rolls minimizes labour expenses by reducing roll changes and has the added
benefit of reducing waste paper roll cores that are not always recycled as they should be. The
combination of a larger roll plus new thinner polymer receipt media will reduce the number of
roll changes by half. A compatibility mode is offered for customers who want to retain existing
applications while upgrading their printers.

These new models are designed to simplify model ordering, streamline the supply chain, and
improve product availability. Both the covers and interface card are features of the printer.
Printer covers do not contain any electronics, so they can easily be changed to reflect colour
preferences. Submit an RPQ to purchase replacement cover sets. The interface card is designed
to be assembled during printer setup at the customer's site. This reduces the number of models
and allows easy connection of cables to the interface card before it is attached to the printer.

Key prerequisites

Models 2CR and 2NR attach to IBM SurePOS 100/300/500/700 Series and AnyPlace Kiosk and
AnyPlace POS Hub Systems with RS-232, RS-485, and USB (plus-power and unpowered USB)
interfaces. Most systems offer both power and signal connections, but in some cases an optional
special power-only cable may be used to connect the printer's power connector to a USB plus­power port. Connection to non-IBM systems and PCs generally require an optional power brick.

IBM Canada Ltd. Hardware Announcement
A08-0791

IBM is a registered trademark of International Business Machines Corporation

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Planned availability date

August 1, 2008

Description

Ultimate performance

These quiet, high-quality fiscal thermal receipt printers set a new standard for speed, delivering
up to 80 lps burst print speed. This print speed improvement of greater than 50% over existing
4610 models will shorten transaction times. A standard 3 MB user flash memory can be
allocated by users to store electronic journaling data, logos, fixed messages, and TrueType
fonts. Check processing is also fast and accurate with the new Model 2CR, which includes high­accuracy MICR reading plus fast check flipping and printing, reducing check transaction times.
Available worldwide, these new models provide extended support for languages through five
resident code pages and four downloadable DBCS code pages at product GA. Additional code
pages to equal a total of 29 will become available in the future.

Built-in reliability and serviceability

Designed for ease of servicing and management, these new POS printers offer Light-Path
management coupled with tool-less replacement of most major assemblies. A new systems
management sensor system and usage counters are supported by IBM's free systems
management software. Systems management sensors include a paper motion / paper out
sensor, a cutter-complete sensor, a low-paper sensor, and a print head "health" sensor.
Customers who choose to service their own printers will value the CRU replacement of the
thermal print head, the main card assembly, and the communication interface adapter. And the
three Light-Path LEDs make diagnosing problems with these CRUs as easy as 1-2-3. Additional
reliability improvements include a 150 km thermal print head and a receipt cutter with a 1.5
million cut life, a 50% improvement over current models.

Supremely green

Extending IBM's commitment to eco-friendliness, these new 4610 Printers minimize landfill waste
and carbon emissions by using HDPE (high density polyethylene) packing cushions made from
100% post-consumer waste and corrugated cardboard packages that consist of 35% recycled
materials. All packaging materials and most of the materials used to manufacture the printer
are recyclable. Additionally, these printers are designed to print the very latest in receipt media
technology -- new polymer receipt media, which offers a very green alternative to paper receipt
media. This new media type weighs much less than a comparable footage of paper receipt
media, reducing the carbon footprint associated with transportation. Additionally, the production
of the material and recycling is much more energy efficient than comparable paper processes.
Customers taking advantage of the CRU replacement of major assemblies will help to reduce
carbon output by reducing miles driven by service support personnel. And support for new 102
mm (4 in) diameter receipt rolls will help minimize disposal of paper roll cores in landfills.

Shrinks operating costs

Several ease-of-use features added to these new 4610 Models will reduce retailers' total cost of
ownership:

• 102 mm (4 in) diameter receipt rolls require changing much less often, reducing labour
expenses.

• Polymer receipt media has a thinner caliper than paper receipt media and yields far more
receipts per roll.

• Easy "drop and load" receipt roll loading plus improved document insert station forms loading
reduces training expenses.

• Paper-low and paper motion sensors status is reported by the printer to IBM systems
management software, which will alert store personnel, reducing customer wait time.

Transaction times and associated expenses can be reduced by the fast processing of checks
and receipts. Retailers who choose to process their check transactions electronically via ECC

IBM Canada Ltd. Hardware Announcement
A08-0791

IBM is a registered trademark of International Business Machines Corporation

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(electronic check conversion) will achieve the highest savings with current Model TI9, which
offers the best MICR reading accuracy plus document imaging. Model 2CR does not offer
imaging, but its MICR reading accuracy is second only to that of the current Model TI9, making
this model a good choice for use in the ECC process.

Multiple printer models supporting many market segments

International and global retailers can use SureMark Printers as a single worldwide printer
platform to improve the efficiency of service and support. These printers are available in a wide
range of models, so multinational retailers can select the right model for each geography in
which they do business.

Models 2CR, 2NR, and TI9 are well-suited for customers who require both receipt printing and
document printing. Customers who expect to process checks will benefit from the single-pass
check-handling feature (including accurate MICR reading and check printing and flipping) that
is standard on Models 2CR and TI9 (TI9 is a currently existing model). Customers in the United
States who process checks via ECC will find the check scanning and highest-accuracy OCR/
MICR functions of Model TI9 useful. Model 2NR will be the product of choice for customers
in markets where check processing is not required but document printing is still needed. The
Models 2NR and 2CR also support the DBCS printing requirements of Asia Pacific countries.

Product number

SureMark Dual Station Printer, 4610 2CR
MICR, IOR warranty service

SureMark Dual Station Printer, 4610 2NR
IOR Warranty

Note: The following specify codes and features can be ordered on Machine type 4610 models
2CR and 2NR:

Power Cord Specifies

1.8M power cord 9880

4.3M power cord 9875

Color Specifies

Cover colour pearl white specify 2918
Cover colour iron gray specify 2921

Miscellaneous Specify

Small Starter Paper Roll 0720

Interfaces - Chargeable

Inter adapter USB dual station 6265
Inter adapter RS-485 dual station 6266
Inter adapter RS-232 dual station 6267

No interface adapter 9990

Cables

RS-232 Cable - .75m - 9pin to RJ-45 2405
RS-232 Cable - 2m - 9pin to RJ-45 2406
USB Power-only Cable 24V 2.0M 3912
USB Power-only Cable 24V 1.5M 6096
USB Power-only Cable 24V 0.7M 3913
RS-485 Cable - 0.48M 4920
RS-485 Cable 1.5M 6095
RS-485 Cable - 3.8M 4922
RS-232 Cable - 2m 4931
RS-232 Cable - .75M 4933

IBM Canada Ltd. Hardware Announcement
A08-0791

IBM is a registered trademark of International Business Machines Corporation

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RS-232 Cable - 1.5M 6091
RS-232 Cable - .4m 4932
Std USB Cable 5.0M 7370
USB Signal +Power Cable 24V 3.8M 4925
USB Signal +Power Cable 24V 0.5M 4926
USB Signal +Power Cable 24V 1.5M 6090
Printer Cash Drawer Cable 3.8M 3387
Printer Cash Drawer Cable 0.5M 6097
Customer-provided cable 9600
Power Supply 4930

VFD Extensions

VFD Display extension Litho 5348
VFD Display extension Iron 5651
VFD Display extension Storm 5650

Filler Panels for M/T 4800

Filler panel for wide 4800 pearl 7240
Filler panel for narrow 4800 pearl 7245
Filler panel for wide 4800 Iron 7241
Filler panel for on narrow 4800 Iron 7246

Power Cords
(Other than country code assigned)

1.8 M Non-Locking, Chicago 9880

4.3M Locking, 9875

Note: The following features are orderable on 4611-010:

Inter adapter USB dual station 6265
Inter adapter RS-485 dual station 6266
Inter adapter RS-232 dual station 6267

Education support

Multimedia education is available for IBM Business Partners, IBM customers, and IBM
employees who sell, support, or service this product.

Sales courses (IBM and Business Partners):

Course Course
title Language number

Selling the IBM SureMark Printers English RE4610S2
Models 2CR and 2NR

Technical courses (IBM, Business Partners, customers):

Course Course
title Language number

Supporting the IBM SureMark Printers English RE4610T2
Models 2CR and 2NR

IBM 4610 SureMark Printers Models 2CR English SE461002
and 2NR Hardware Service Training

To enroll in these and other IBM Retail Store Solutions Education courses, visit

• IBM employees:

http://lt.be.ibm.com/smartzone

IBM Canada Ltd. Hardware Announcement
A08-0791

IBM is a registered trademark of International Business Machines Corporation

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