imagistics ipc1-im6530, ipc1- im8130 Administrator's Manual
Administrator’s Guide
Version 1.2.0
Your guide to installing, configuring, and troubleshooting the Imagistics
Electronic Document Processing System
im6530, im8130
END USER SOFTWARE LICENSE AGREEMENT
INSTALLING OR OTHERWISE USING THIS SOFTWARE PRODUCT CONSTITUTES YOUR ACCEPTANCE OF THE FOLLOWING
TERMS AND CONDITIONS (UNLESS A SEPARATE LICENSE IS PROVIDED BY THE SUPPLIER OF APP LICABLE SOFTWARE IN
WHICH CASE SUCH SEPARATE LICENSE SHALL APPLY). IF YOU DO NOT ACCEPT THESE TERMS, YOU MAY NOT INSTALL
OR USE THIS SOFTWARE, AND YOU MUST PROMPTLY RETURN THE SOFTWARE TO THE LOCATION WHERE YOU
OBTAINED IT.
GRANT OF LICENSE:
This is a legal agreement between you, the end-user (“You”), and Imagistics Int ernational Inc. (“Imagistics”) and its suppliers. This
software, fonts (including their typefaces) and related documentation (“Software”) is licen sed for use with the system CPU on which it
was installed (“System”) in accordance with t he terms con t a ine d in th is Agreeme nt. This Software is proprietary to Imag isti cs and/or its
suppliers.
Imagistics and its suppliers disclaim responsibility for the installation and/or use of this Software, and for the results obtained by usi ng
this Software. You may use one copy of the Software as installed on a single System, and may not copy the Software for any reason
except as necessary to use the Software on a single System. Any copies of the Sof tware shall be subject to the conditions of this
Agreement.
You may not, nor cause or permit any third party to, modify, adapt, merge, translate, reverse compile, reverse assemble, or reverse
engineer the Software. You may not use the Software, except in accordance with this license. No title to the intellectual property in the
Software is transferred to you and full ownership is retained by Imagistics or its suppliers. Source code of the Software is not licensed
to you. You will be held legally responsi ble f or any copyrig ht in fringeme nt, unaut horized transfer, reproduction or use of th e Sof tware or
its documentation.
TERM:
This license is effective until termi nated by Imagisti cs or upon your failure to comply with any term of t his Agreement. Upon termination,
you agree to destroy all copies of the Software and its documentation. You may terminate this license at any time by destroying the
Software and its documentation and al l copies.
DISCLAIMER OF WARRANTY:
This Software is provided “AS IS” without warranty of any kind, either express or implied, including, but not limited to, the implied
warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Imagistics and its suppliers disclaim any
warranty relating to the quality and performance of the Software. If the Software proves defective, You (and not Imagistics or its
suppliers) shall be responsible for the entire cost of all necessary servicing, repair or correction. Imagistics and its suppl iers do not
warrant that the functions contained in the Software will meet your requirements or that the operation of the Software will be
uninterrupted or error free.
LIMITATION OF LIABILITY:
IN NO EVENT WILL Imagistics OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY DAMAGES, WHETHER IN CONTRACT, TORT,
OR OTHERWISE (except personal injury or death resulti ng from negligence on the part of Imagistics or its SUPPLIERS), INCLUDING
WITHOUT LIMITATION ANY LOST PROFITS, LOST DATA, LOST SAVINGS OR OTHER INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF Imagistics OR ITS
SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR FOR THIRD PARTY CLAIMS.
U.S. GOVERNMENT RESTRICTED RIGHTS:
The Software is provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the U.S. Government is subject to restrictions
set forth in subdivision (b)(3)(ii) or (c)(i)(ii)of the Rights in Technical Data and Computer Software Clause set forth in 252.227-7013, or
52.227-19 (c)(2) of the DOD FAR, as appropriate. Contractor/Manufacturer is Imagistics International Inc., 100 Oakview Drive
Trumbull, Connecticut 06611 USA.
GENERAL:
You may not sublicense, lease, rent, assign or transfer this license or the Software. Any attempt to sublicense, lease, rent, assign or
transfer any of the rights, duties o r obligations hereunder is void. You agree that you do not intend to, and will not ship , transmit (directly
or indirectly) the Software, including any copies of the Software, or any technical data contained in the Software or its media, or any
direct product thereof, to any country or destinatio n proh ibi ted by th e Unit ed States Government. This license shall be governed by the
laws of Japan or , at t he election o f a Supplier of Imagisti cs concerned with a di spute arisi ng from or relating to this Agreeme nt, the l aws
of the Country designated from time to time by the relev ant Suppli er of Ima gistics. If any pro vision or portion o f this Agre ement shal l be
found to be illegal, invalid or unenforceable, the remaining provisions or portions shall remain in full force and effect.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS.
YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT
CONTAINS THE COMPLETE AND EXCLUSIVE A GREEMENT BETWEEN YOU AND Imagistics AND ITS SUPPLIERS AND
SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING
TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.
Imagistics International Inc., 100 Oakview Drive Trumbull, Connecticut 06611 USA.
im6530, im8130
TRADEMARKS:
The official name of Windows 98 is Microsoft Windows 98 Operating System.
The official name of Windows Me is Microsoft Windows Me Operating System.
The official name of Windows 2000 is Microsoft Windows 2000 Operating System.
The official name of Windows XP is Microsoft Windows XP Operating System.
Microsoft, Windows, Windows NT, and the brand names and product names of other Microsoft products are trademarks of Microsoft
Corporation in the US and other countries.
Apple, AppleTalk, Macintosh, Mac, TrueType and LaserWriter are trademarks of Apple Computer Inc. in the US and other countries.
PostScript is a trademark of Adobe Systems Incorporated.
Netscape is a trademark of Netscape Communications Corporation.
IBM, AT and AIX are trademarks of International Business Machines Corporation.
Novell, NetWare, and NDS are trademarks of Novell , Inc.
3Com is a trademark of 3Com Corporation.
The Bluetooth trademark is owned by Bluetooth SIG, Inc.
Other company names and product names in this manual are the trademar ks of their respective companies.
The technology of Dartcom is used in the scanning process.
COPYRIGHT:
Copyright © 1999-2002 Imagistics Internationa l Inc.. All Rights Reserved.
im6530, im8130
im6530, im8130
ipc1-im8130 Administrator’s Guide i
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Who Should Read This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Features and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Controller Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .x
Supplemental References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Software CD-ROM Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Part 1 Setting Up the Controller
1 Installation Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The Big Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Planning and Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2 Modifying Controller Settings at the Control Panel . . . . . . . . . . . . 11
Navigating the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Modifying Protocol Settings Locally . . . . . . . . . . . . . . . . . . . . . . . . 15
Naming the Device and Workgroup . . . . . . . . . . . . . . . . . . . . . . . . 22
im6530, im8130
ii ipc1-im8130 Administrator’s Guide
Restoring the Default Controller Settings . . . . . . . . . . . . . . . . . . . . 23
Changing Control Panel Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Controlling the Operation of the Controller . . . . . . . . . . . . . . . . . . . 29
Monitoring the Print Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Creating and Using Department Codes . . . . . . . . . . . . . . . . . . . . . . 47
3 Modifying Controller Settings Remotely. . . . . . . . . . . . . . . . . . . . . 53
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Opening Printer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Logging In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Accessing Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Managing Print Jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Managing Scan Jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Setting Your Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Managing Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Remote Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Administrator Site Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Setting up Error and Event Notification . . . . . . . . . . . . . . . . . . . . . 79
Setting Controller Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Setting Copier Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Setting Printer Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Configuring Network Protocol Properties . . . . . . . . . . . . . . . . . . . . . 94
Configuring Wireless Network Protocol Properties . . . . . . . . . . . . . . 99
Setting Up Network Print Services. . . . . . . . . . . . . . . . . . . . . . . . . 104
Configuring Agent Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Setting Up E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Configuring Directory Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Configuring Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
4 Wireless Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Setting up a Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Setting Wireless Network Protocol Properties. . . . . . . . . . . . . . . . . 126
Setting up Bluetooth Using a USB Adapter . . . . . . . . . . . . . . . . . . 130
Part 2 Establishing Network Print Services
5 Setting Up Novell Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Network Printer Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
im6530, im8130
ipc1-im8130 Administrator’s Guide iii
Print Server Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
NDPS Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
6 Setting Up Microsoft Print Services . . . . . . . . . . . . . . . . . . . . . . . 155
Peer to Peer Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
LPR/LPD Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
IPP Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
7 Setting Up Unix Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Installing the Unix TAR File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Managing Unix Print Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Printing to the Controller in Unix . . . . . . . . . . . . . . . . . . . . . . . . . 164
8 Setting Up Macintosh Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Setting Up AppleTalk Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Configuring LPR/LPD Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
9 Installing Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Installing Windows Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Installing Windows Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . 192
Installing Macintosh PPD Files . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Part 3 Managing the System
10 Managing Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Managing Print Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Creating and Using Department Codes. . . . . . . . . . . . . . . . . . . . . 200
Managing Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Managing Message and Job logs . . . . . . . . . . . . . . . . . . . . . . . . . 207
Creating Custom Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
11 Managing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Managing the Address Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Using the Address Book with Scan Templates . . . . . . . . . . . . . . . 217
12 Managing Scan Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Setting Up Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Public Groups and Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Templates Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Template Groups Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Managing Scan Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
im6530, im8130
iv ipc1-im8130 Administrator’s Guide
Downloading Scan Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
13 Maintaining the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Placing the Controller Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Backing up Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Restoring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Deleting Files Stored on the Controller . . . . . . . . . . . . . . . . . . . . . 242
Font Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Part 4 Troubleshooting Network Printing
14 Troubleshooting Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Network Connectivity Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Cannot Discover Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Cannot PING Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Cannot Print from Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Job Not Listed in Current Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
15 Troubleshooting Hardware Errors . . . . . . . . . . . . . . . . . . . . . . . . 263
Common Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Device Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Corrupt Controller Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Indeterminate, Unexpected Behavior. . . . . . . . . . . . . . . . . . . . . . . 278
16 Troubleshooting Network Errors . . . . . . . . . . . . . . . . . . . . . . . . 279
Cannot See the Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Cannot Print to the Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Unknown Controller Network Settings . . . . . . . . . . . . . . . . . . . . . 284
17 Troubleshooting Client Errors . . . . . . . . . . . . . . . . . . . . . . . . . . 285
General Software Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . 286
Printer Utility Error Conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . 288
ipc1 Document Monitor Error Conditions . . . . . . . . . . . . . . . . . . . 289
ipc1 Document Monitor Error Messages . . . . . . . . . . . . . . . . . . . . 293
Printer Driver Installation Error Messages . . . . . . . . . . . . . . . . . . 294
Printer Driver General Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
TWAIN Driver Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
im6530, im8130
ipc1-im8130 Administrator’s Guide v
18 Troubleshooting Output Errors . . . . . . . . . . . . . . . . . . . . . . . . . 301
Job Submitted But Never Printed . . . . . . . . . . . . . . . . . . . . . . . . . 302
Error Message Printed Instead of Job . . . . . . . . . . . . . . . . . . . . . . 303
Stapling Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Collation Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Image Overlay Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Duplex Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Problems with Banner Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Partial, Blank, or Blurry Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Part 5 Reference
19 Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Parts of a Printer Utility Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Device Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Print Jobs Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Scan Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Preferences Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Counters Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Administration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
im6530, im8130
vi ipc1-im8130 Administrator’s Guide
im6530, im8130
ipc1-im8130 Administrator’s Guide vii
Preface
Congratulations on purchasing the Imagistics Electronic Document
Processing System. These systems incorporate the im8130/im6530
digital copier with the ipc1-im8130 controller to provide a one-source
solution for all your document copying and network printing needs.
This Administrator’s Guide provides detailed instructions for setting up
the controller and installing client software, transforming the digital
copier into a complete, network-connected, document processing system.
The controller software supports existing ipc1-im8130 controllers,
simplifying setup, integrating procedures, and improving quality and
dependability. Upgrading your ipc1-im8130 controllers increases their
functionality. Because the upgrade is accomplished through software,
hardware characteristics and features remain unchanged.
This Preface defines the scope and audience of this guide and introduces
the system features and functions.
Introduction
The controller provides cross-platform support for Windows®, Macintosh®,
and Unix® operating systems over a wide variety of network protocols,
including TCP/IP, IPX/SPX, SMB, and AppleTalk. It supports both wired
(Ethernet) and wireless networks.
im6530, im8130
viii ipc1-im8130 Administrator’s Guide
The client software package and web-based device management utility
provide unparalleled device and job control from the convenience of your
desktop.
Who Should Read This Guide
This guide is intended primarily for Network Administrators or those
responsible for setting up, maintaining, and managing Imagistics devices
over the network.
A prerequisite for using this guide is a thorough understanding of your
network environment: type, configuration, and terminology.
This guide is not intended for digital copier service technicians, operators,
or end users. For information on using and maintaining the digital copier,
refer to the Operator’s Guide for Copying Functions or contact your
Imagistics authorized dealer for support. For information on using printer
drivers and other client software, refer to the Operator’s Guide.
This guide assumes that you are a proficient user of your network
management tools, such as Microsoft’s Server Manager and Novell’s
NetWare Administrator. Although references are made to third-party
software, detailed instructions for using these products are outside the
scope of this guide.
Features and Functions
Whether you use the controller in a high volume, large office environment,
centralized copy and reprographics center, or print-for-pay facility, the
feature-rich client software affords all users the opportunity to output
their documents with increased productivity.
Expanded Client Platform Support
The controller supports printing from Windows, Unix, Novell, and
Macintosh operating systems.
Wireless Networking Support
The controller supports these methods of wireless networking:
Wireless Local Area Network (LAN) only, using a wireless Network
Interface Card (NIC) installed in the controller and a Wireless Fidelity
(Wi-Fi) compatible access point nearby
Wireless LAN in conjunction with a wired Ethernet LAN
Wired Ethernet LAN with the wireless NIC used to communicate with
clients that are not connected to the network
im6530, im8130
ipc1-im8130 Administrator’s Guide ix
Web-based Device Administration and Job Management
Printer Utility, an embedded web-based device management tool, allows
you to perform device management functions over the Internet using
either the Internet Explorer 5.0+ or Netscape Navigator 4.75+ browsers
(Unix requires Netscape Navigator 4.76+ and Macintosh requires
Netscape Navigator 4.78+). Printer Utility also allows end users to monitor
and manage their print jobs over the Internet.
SNMP-based Communication
The controller incorporates Simple Network Management Protocol (SNMP)
technology for device discovery and management.
Scheduled Printing
The Print Scheduling feature allows you to specify the date and time you
want to print your job. This can be especially useful if you want to avoid
printing during peak hours.
Proof Printing
The Proof Print feature allows you to check the printed output on a
sample copy before printing an entire multi-copy job. This prevents costly
mistakes and ensures that you get the results you expect.
Private Printing
You can send a sensitive or confidential document to the copier and then
release it for printing by entering a private Document Identification
Number (DIN) from the copier Liquid Crystal Display (LCD) touch screen.
Document Management
You can use the Document Manager web-based utility to view, edit,
merge, and store documents on the controller. You can then print your
document using a web browser.
Queue-based or NDPS Novell Printing
The controller supports Novell’s traditional queue-based print services
and can function as either a network printer or a print server.
Additionally, the Imagistics Novell Distributed Printing Services (NDPS)
Gateway, distributed on the ipc1-im8130 Admin’s Client CD-ROM, allows
the controller to emulate an NDPS-aware printer. NDPS is available on the
im6530, im8130
x ipc1-im8130 Administrator’s Guide
NetWare 4.11, NetWare 4.2, NetWare 5, and NetWare 6 releases. It moves
away from the queue-based paradigm allowing you to more quickly and
easily establish Novell print services.
Network Scan Support
The Network Scan feature allows you to turn a hard copy document into
an electronic file. Once captured, you can store it on the network, retrieve
it from TWAIN-compliant applications, upload it to an FTP server, or
distribute it via e-mail.
Using the copier control panel or the Printer Utility, a web-based utility,
you can configure scan and distribution parameters, including scan
settings, transfer type, and distribution locations. Additionally, you can
use Printer Utility to create scan templates that contain all required scan
and distribution information. When downloaded to the copier, these
templates provide a way to perform one-touch scan and send tasks from
the copier control panel.
Another capability provided by the Network Scan feature is sending a
scanned file as an Internet Fax job (iFax).
Controller Software
Printer Utility
With the Printer Utility in administrator mode, you can:
Configure network and device settings
View and filter message and job logs
Control current jobs
Shut down or reboot the controller
Print test pages remotely
Enable event confirmation and notification
Set the copier and print settings
Remotely configure network settings
Document Manager
Document Manager enables end-users to store, edit, and manage postprint (prior to hard copy release) and scan documents. It provides two
predefined system folders, Department and Public, and creates a private
folder for each user account.
im6530, im8130
ipc1-im8130 Administrator’s Guide xi
Document Manager maintains a database of user information for
registered users, including the user name, password, e-mail address and
account description; and limits access to folders based on this
information.
ipc1 Document Monitor
ipc1 Document Monitor provides end-users with a way of monitoring all
jobs and controlling their own current jobs on the controller. With the
notification feature enabled, end users are informed of copier or printing
events, such as paper-out or cassette open, before they walk to the copier
only to find their job incomplete or unsuccessful. ipc1 Document Monitor
also provides a menu link to the Printer Utility in end-user mode.
Printer Drivers
The ipc1-im8130 Client CD-ROM and ipc1-im8130 Admin’s Client CD-ROM
contain several printer drivers, filters and utilities to allow cross-platform
printing to the controller from client machines running Windows, Unix, or
Macintosh operating systems. They are described in detail below:
Windows Printer Driver
For the Windows 98/Me/2000/XP and Windows NT operating systems,
you can install these drivers for either controller to provide network
printing:
PCL6
PostScript 3 (level 1, 2, and 3 compatible)
The PCL and PS printer drivers allow end users to define job properties
from the orientation and resolution of their pages to complex finishing
options such as booklet layout and multi-position stapling.
End users can also enhance their printed documents with image overlays
and watermarks. Then, by using the Proof Print feature, they can check
the output by printing a proof copy before printing an entire multi-copy
job. Users can also employ private print mode, so that their secure or
confidential documents are held until they enter the DIN at the copier.
The scheduled print feature allows users to take advantage of off-peak
hours to print large jobs.
Other features include print profiles, which allow users to define specific
settings so that they can configure future jobs with a click of the mouse.
Other features that the printer drivers support are cover printing, sheet
insertion, and page interleaving.
im6530, im8130
xii ipc1-im8130 Administrator’s Guide
Macintosh Printer Drivers
For the Macintosh platform, software includes a PPD driver extension file
that works in conjunction with the standard Macintosh LaserWriter 8
printer driver, version 8.6.5 (or higher), to provide printing through the
controller.
Unix Print Filters
Filters in TAR format are distributed on the ipc1-im8130 Admin’s Client
CD-ROM to provide printing services from Unix machines running the HP-
UX, Sun Solaris, IBM AIX, or Linux operating systems.
im6530, im8130
ipc1-im8130 Administrator’s Guide xiii
Styles and Conventions
This guide employes several typographic styles to visually convey
information. The following table lists the styles and illustrates their use.
Styles and Conventions Used In This Guide
STYLE USAGE DESCRIPTION EXAMPLE
BOLD, SANS
SERIF FONT, ALL
CAPS
All hard keys on the copier
control panel.
Press START.
SANS SERIF FONT,
ALL CAPS
All soft keys and function
tabs on the copier LCD touch
screen.
Press ADMIN.
Bold, sans serif
font, initial caps
Names of buttons, controls,
tabs, and menu options
(items).
Double-click Properties and click Services.
From the Start menu, choose Programs >
Imagistics ipc1-Client Software > ipc1
Document Monitor
.
Courier Screen messages and text
you type in a field or at the
command line.
Type the following command: setup.exe
<Brackets
enclosing
variable text>
Variable text that is to be
replaced with specific text
applicable to your network.
Enter GL<device name>, where device
name is the Microsoft Computer Name
assigned to the controller.
Italic, blue,
underlined
Cross-reference to additional
information.
See, Scanning on page 25 for the steps
required to scan images.
Light blue and
underlined
Indicates text that is linked on
a web page. This text is not
linked in the documentation.
Click the Install Software link at the
bottom of the page.
im6530, im8130
xiv ipc1-im8130 Administrator’s Guide
Guide Organization
This Administrator’s Guide is organized in five parts, which are
subdivided into chapters. The following outline summarizes the
information contained in each part and chapter.
PART 1: Setting Up the Controller on page 1
Chapter 1, Installation Overview on page 3 describes how the various
hardware and software components of the Electronic Document
Processing System (EDPS) fit within the overall installation scheme and
offers suggestions for devising your own installation strategy.
Chapter 2, Modifying Controller Settings at the Control Panel on
page 11 explains how to use the copier LCD touch screen to access the
controller protocol settings and then how to enable, disable, or adjust
them to match your network configuration.
Chapter 3, Modifying Controller Settings Remotely on page 53
explains how to access and change the controller settings from your
workstation using the web-based Printer Utility.
Chapter 4, Wireless Networking on page 119 explains how to configure
the controller for use with a wireless LAN or a wireless peer-to-peer
network.
PART 2: Establishing Network Print Services on page 137
Chapter 5, Setting Up Novell Printing on page 139 provides an overview
of how to set up the controller as a Novell network printer, print server, or
NDPS printer agent. For more detailed information, refer to your Novell
documentation.
Chapter 6, Setting Up Microsoft Print Services on page 155 discusses
the issues you should consider and the prerequisites for enabling printing
over a Microsoft-based network. It also provides step-by-step instructions
for using Printer Utility to enable network printing on the controller over a
Microsoft-based network.
Chapter 7, Setting Up Unix Printing
on page 159 describes how to set
up Unix printing services for SPARC platforms running Solaris v 2.5x,
2.6, or 7.0, PA-RISC platforms running HP-UX, or RS6000 platforms
running IBM AIX 4.3x.
Chapter 8, Setting Up Macintosh Printing on page 183 describes how to
set the necessary protocol and services properties on the controller to
support Macintosh printing services.
Chapter 9, Installing Client Software
on page 189 provides procedures
for installing client software and printer drivers, as well as optional tools,
to establish network printing to the controller from client workstations.
PART 3: Managing the System on page 195
im6530, im8130
ipc1-im8130 Administrator’s Guide xv
Chapter 10, Managing Operations
on page 197 describes how to use the
control panel and the Printer Utility interface to manage the controller
and jobs.
Chapter 11, Managing the Address Book on page 211 includes
instructions for adding and modifying contact information, sorting
address book lists, searching the address book, and importing/exporting
address book data.
Chapter 12, Managing Scan Operations on page 221 explains how to
create and use scan templates, and how to monitor the scan job status.
Chapter 13, Maintaining the System on page 239 includes procedures
for backing up, restoring, and archiving files, and for recovering and
updating the controller software.
PART 4: Troubleshooting Network Printing on page 245
Chapter 14, Troubleshooting Overview on page 247 helps you identify
the origin of an error if it is not immediately apparent from the problem
itself, and then directs you to subsequent chapters for instructions on
resolving it. Checklists provided in this chapter allow you to identify the
subsystem that is most likely to be the source of an error.
Chapter 15, Troubleshooting Hardware Errors on page 263 covers
those errors or faults that affect normal digital copier or controller
operation.
Chapter 16, Troubleshooting Network Errors on page 279 describes the
most common network configuration problems and provides steps for
resolving them.
Chapter 17, Troubleshooting Client Errors on page 285 describes the
most frequent client errors and provides steps for resolving them.
Chapter 18, Troubleshooting Output Errors
on page 301 describes
several common output errors and gives the likely cause. This chapter
also suggests ways to resolve or work around the limitation to achieve the
desired output effects.
PART 5: Reference on page 311
Chapter 19, Reference on page 313 documents each tab on the Printer
Utility start page.
Glossary on page 325
im6530, im8130
xvi ipc1-im8130 Administrator’s Guide
Supplemental References
In addition to the information in this guide, the following reference
materials are available to assist you in using and optimizing your
controller:
Operator’s Guide for Copying Functions
This manual describes the digital copier functions: how to make copies,
maintain the copier, and troubleshoot mechanical and copying problems.
Quick Start Guide
The purpose of this guide is to introduce the controllers, summarize
installation and operational procedures, and describe system
requirements and specifications. A printed copy of this manual ships with
the controller.
Operator’s Guide
This guide provides detailed instructions for installing and using the
printer drivers and the job monitoring utility, ipc1 Document Monitor, to
print to the Electronic Document Processing System. It also describes
how to use the web-based application Printer Utility to monitor and
manage print jobs. You can find the .pdf version of this guide on the ipc1-
im8130 Client CD-ROM.
Document Manager Operator’s Guide
You can find the .pdf version of this guide on the ipc1-im8130 Admin’s
Client CD-ROM and on the ipc1-im8130 Client CD-ROM. It contains
information on storing, managing, editing, and printing documents using
the web-based tool, Document Manager.
Scan Operator’s Guide
You can find a .PDF version of this guide in the ipc1-im8130 Client CDROM. It provides information on enabling network scanning functionality
via the controller and includes procedures for configuring scan
functionality using the web-based utility, Printer Utility. The guide also
provides instructions for local scanning and remote management of scan
jobs.
im6530, im8130
ipc1-im8130 Administrator’s Guide xvii
Application-SpecificOnline Help
All of the Electronic Document Processing System software and drivers
come with application-specific online help. Click Help or choose the
Contents and Index options from the Help menu. For web-based help in
Printer Utility, click the Help link.
im6530, im8130
xviii ipc1-im8130 Administrator’s Guide
Software CD-ROM Contents
The controller ships with three software CD-ROMs:
ipc1-im8130 Admin’s Client CD-ROM
This CD-ROM includes the following Administration tools and
applications:
Imagistics’s NDPS Gateway that enables Novell NDPS printing to the
controller.
Unix filters for printing from Sun Solaris, HP-UX, IBM AIX, and Linux
operating systems.
MIB folder.
ipc1-im8130 Client CD-ROM
This CD-ROM includes the following client drivers and utilities:
ipc1 Document Monitor, the Windows-based job monitoring utility.
PCL6 printer drivers for the ipc1-im8130 controllers through
Windows 98/Me/2000, Windows NT, and Windows XP-based
workstations.
PostScript level 3 printer drivers for the ipc1-im8130 controllers
through Windows 98/Me/2000, Windows NT, and Windows XP-based
workstations.
AGFA Font Manager and font collection.
Macintosh PPD files, which extends the LaserWriter driver to support
printing to the controller from Macintosh workstations.
ipc1-im8130 Recovery CD-ROM
This CD-ROM includes the following controller software:
The Operating System software, which enables you to recover the
controller’s embedded Operating System in the event the internal
hard drive or files become corrupted or destroyed. Additionally, if you
have a previous version of the software installed, you can use this
CD-ROM to perform a version upgrade.
The controller software, which enables you to install or restore the
baseline software version on the controller.
im6530, im8130
ipc1-im8130 Administrator’s Guide 1
PART 1
Setting Up the Controller
im6530, im8130
2 ipc1-im8130 Administrator’s Guide
im6530, im8130
ipc1-im8130 Administrator’s Guide 3
1 INSTALLATION OVERVIEW
The Imagistics Electronic Document Processing Systems consist of
several integrated hardware and software components. The default
installation settings are designed to suit the needs of most sites, so they
may need adjustment for your network environment. Accordingly,
forethought and planning play critical roles in a successful
implementation.
This chapter describes how the various hardware and software
components fit within the overall installation scheme and offers
suggestions for devising your own installation strategy.
The Big Picture
The Imagistics im8130/im6530 Electronic Document Processing System
consists of a Imagistics im8130/im6530 digital copier, ipc1-im8130
controller, and client software. At a high level, the steps for implementing
the system include:
Install the digital copier, controller, and NIC.
Configure the controller software for your network environment.
This involves using the copier LCD touch screen to establish networkspecific print services (Novell, Microsoft, Unix, or Macintosh), set up
im6530, im8130
4 ipc1-im8130 Administrator’s Guide
wireless networking, optimize network settings, and customize device
properties.
On networks running TCP/IP, you can also perform these functions
using the controller embedded web utility, Printer Utility.
Install client software on your workstation, including the document
monitoring utility, ipc1 Document Monitor, and applicable printer
drivers, filters, or PPD files.
You or your users can use the CD or Printer Utility to install client
software on individual workstations.
Hardware Installation
Digital Copier
The Imagistics Electronic Document Processing System is installed by
your certified Imagistics service technician usually prior to and
independent of the network implementation.
Controller
Your Imagistics service technician also installs the controller, which is
physically mounted on the back of the digital copier and connected to the
PCI bridge board.
Network Interface Card
The controller ships with an embedded Ethernet NIC. To connect the
controller to an Ethernet network, insert the network cable into the
socket on the card.
To support a wireless LAN, you can install a Cisco Aironet 350 PCI
802.11b Wireless NIC.
Network Configuration
Once the service technician has finished installing the controller and
copier hardware, you can configure the controller software.
Use the copier LCD touch screen to perform the following administrative
functions:
Enable or disable the network cards.
Set the Transmission Control Protocol/Internet Protocol (TCP/IP)
addressing mode to employ Dynamic Host Configuration Protocol
(DHCP) services, or manually enter the addressing information.
im6530, im8130
ipc1-im8130 Administrator’s Guide 5
Enter the primary Windows Internet Naming Service (WINS) server IP
addresses.
Enable or disable the Internetwork Packet Exchange/Sequenced
Packet Exchange (IPX/SPX) protocol and set the appropriate frame
type.
Enable or disable Server Message Block (SMB).
Enable or disable the AppleTalk protocol and enter an AppleTalk
name and zone.
Enable wireless networking.
Set the device Name and workgroup.
Note: Many of these settings can also be made from a remote
workstation using Printer Utility. In addition to system configuration,
Printer Utility provides job monitoring and system management
functions.
Depending on how you intend to use your controller, you may need to
perform specific administrative functions before establishing print
services. For example, you may have to set up Novell printer and
server objects.
Client Software Installation
At this point in the installation process, your controller and copier are
fully functional. However, you cannot print to the copier from
workstations connected to the network until you have installed the
drivers (Unix filters or Macintosh PPD file) on the client machines.
Planning and Preparation
The following guidelines should make you aware of potential issues, but
cannot take the place of your knowledge and experience in administering
your network. Use them as a starting point from which to develop your
installation plan.
Notify Users
Whether you are upgrading an existing system or installing a new one,
you want to limit the inconvenience to users. You should provide advance
notification that walk-up functions and network printing will be disabled
temporarily. We also recommend installing or upgrading your system
during non-peak hours to minimize the impact on network traffic.
im6530, im8130
6 ipc1-im8130 Administrator’s Guide
Consider Network Protocol Limitations
The following sections outline the various configuration options the
controller supports as well as any limitations you may encounter.
Decide Whether to Use WINS Servers
The controller supports the WINS host name resolution service. Using a
WINS server is optional but has several advantages, especially if you are
using DHCP to dynamically assign IP Addresses (enabled by default):
Users can refer to the device by its name instead of its IP address.
Users do not have to look up the currently assigned IP address every
time they want to access the embedded web server.
It simplifies command line printing for LPR/LPD clients.
Determine the Printing Mode
Microsoft Print Modes
The controller supports the following Microsoft print services modes:
Peer to Peer (NetBIOS on TCP/IP and IPX/SPX)
Controller-Supported Protocols
Protocol Considerations and Limitations
TCP/IP
• Required to manage the device using Printer Utility.
• Required for LPD printing.
• If you are using DHCP for IP address acquisition, which may assign different IP
addresses to the controller, consider setting up WINS servers for host name resolution.
• Imagistics does not support running the controller as a print server in a Novell
environment over IP. However, you can use the controller as a printer agent if you
set up NDPS printing.
IPX/SPX
• Running the controller as a print server in a Novell envir onment is supported only
over IPX/SPX. NetWare 5.x and 6.x default to TCP/IP and must be reset to use
IPX/SPX if you want to use the controller in this way.
• The frame type is set to
Auto Sense by default. To optimize the controller for your
network, you may want to set the frame type yourself.
AppleTalk
• The controller supports all Macintosh computers that use AppleShare, which
includes all workstations running version 6.0.7 (or later) operating system, except
for the Macintosh XL and 128K.
im6530, im8130
ipc1-im8130 Administrator’s Guide 7
LPR/LPD on TCP/IP, provided Microsoft TCP/IP printing services are
installed on the client workstation
Internet Printing Protocol (IPP) with an IPP port configured on the
client workstation.
Novell Print Modes
The controller supports the following Novell NetWare printing modes:
NetWare 4.x Bindery mode PSERVER or RPRINTER
NetWare 4.x, 5.x, or 6.x NDS mode PSERVER or NPRINTER
NetWare NDPS printer agent (using the Imagistics NLM-based
gateway)
Unix Print Modes
The controller supports LPR/LPD printing for the Unix Sun Solaris, HPUX, IBM AIX, and Linux environments, providing you install the
Imagistics filters.
Macintosh Print Mode
The controller supports the following Macintosh printing modes:
AppleTalk
LPR/LPD (over TCP/IP only)
Choose a Device Naming Convention
Device Name
Decide on a unique name for the device, such as the host name. Both
Microsoft and Macintosh printing, and controller software updates
require a device name.
By default, the Microsoft Computer name is set to GL<MAC Address>,
where MAC Address is the unique Media Access Control address of the
NIC installed in the controller. You may rename the device to retain
consistency within your network. Choose a unique name of up to 15
alphanumeric characters.
Do not use the underscore (“_”) or at (“@”) characters in the device
(controller) name.
im6530, im8130
8 ipc1-im8130 Administrator’s Guide
Workgroup Name
You cannot assign the controller to a Microsoft Domain. You must assign
it to a workgroup. Both Microsoft print services and controller software
updates require the workgroup name.
By default, the workgroup name is WORKGROUP. However, you can change
it to retain consistency within your network. Choose a name of up to 15
alphanumeric characters.
Analyze the Default Controller Network Settings
The following table summarizes the default controller settings. To adjust
these settings locally use the copier control panel. To adjust them
remotely, use Printer Utility.
Default Controller Settings
Property Default Setting Comments
TCP/IP
(Ethernet)
Enabled Frame Type set to Ethernet II.
IP Addressing DHCP If you do not want to take advantage of your
network DHCP services, change IP Addressing to
Manual and enter the IP Address either locally or
remotely.
Gateway [blank] Specify the Gateway address if TCP/IP is enabled
and IP Addressing is set to Manual. Otherwise, use
DHCP to set the Gateway address.
Subnet Mask 255.0.0.0 Specify the Subnet Mask address if TCP/IP is
enabled and IP Addressing is set to Manual.
Otherwise, use DHCP to set the Subnet Mask
address.
Primary WINS [blank] DHCP sets the primary WINS address or you can
do it manually.
Microsoft Device
Name
GL<MAC Address><MAC Address> is the unique media access
control address of the NIC installed in the
controller. The Microsoft Device Name is
mandatory. It is used for both Microsoft and
Macintosh print services.
im6530, im8130
Loading...