imagistics C400, C550 Operating Manual
www.imagistics.com
Operating Manual
For use with Imagistics and Pitney Bowes C400/C550 copiers.
C400/C550
i
Introduction
C400/550 Copier
If you should need service...
Should your Copier develop a problem that cannot be remedied by using the
maintenance or troubleshooting procedures outlined in this manual please contact
your Imagistics Customer Service Representative at 1-800-243-5556.
Warning:
This equipment generates, uses and can radiate radio frequency energy and if
not installed and used in accordance with this instruction manual, may cause
interference to radio communications. It has been tested and found to comply
with the limits for a Class A computing device pursuant to Subpart J of Part 15
of FCC Rules, which are designed to provide reasonable protection against
such interference when operated in a commercial environment.
Notice to Canadian customers
This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
About Imagistics products, services and documentation
Imagistics has made every effort possible to ensure the usefulness of our products and the accuracy of our documentation. Due to our continuing efforts to improve products and services, recent
equipment modifications or improvements may not be documented in this manual. In addition, the
specifications are subject to change without notice.
This Imagistics copier meets the
EPA Energy Star Guidelines
for Energy Efficiency
ii
Introduction
Copier Supplies
Ordering Supplies
The supplies listed below have all been designed especially for Imagistics copiers to
ensure maximum product performance and quality. Substituting other supplies
may result in inferior copy quality and machine malfunction.
Ordering supplies is quick and easy.
Call the Imagistics Copier Supply Line 1-800-462-6797.
Description/Order Number
Printpowder® Toner
423-0
Copier Paper (8 1/2" x 11")
471-1
Copier Paper (8 1/2" x 14")
462-1
Copier Paper (11" x 17")
479-1
3-Hole Punched
Copy Paper (8 1/2" x 11")
471-9
Transparencies
257-9
Copier Label Sheets
556-1
Developer*
423-4
Staples (Cartridge type)
847-1
Staples (Cartridge type)
847-0
How much to
keep on hand
1 Carton
4 Cartons
1 Carton
1 Carton
1 Carton
1 Box
1 Box
1 Carton
1 Carton
1 Carton
Description
Contains 4 toner cartridges
per carton
Contains 5,000 sheets
per carton (10 reams)
Contains 3,000 sheets
per carton (6 reams)
Contains 2,500 sheets
per carton (5 reams)
Contains 5,000 sheets
per carton (10 reams)
Contains 100 sheets
per carton
Contains 100 sheets
per carton (33 labels per
sheet)
Contains 1 bottle per carton
For 9769 model sorter/stapler
See page 8 for sorter types
For 9770 through 9776
model sorter/staplers
See page 8 for sorter types
* Note: This item can only be installed by an Imagistics Customer Service
Representative and should be kept on hand for preventative
maintenance.
Introduction
Contents
iii
1
Chapter
Safety Notes
Installing The Copier p.2
Installation Site
Power Source
Grounding
Space Requirements
Precautions For Use
p.3
Operating Environment
Using the Copier Supplies
Care of Copier Supplies
Moving
iv
2
Chapter
Overview
Types of Copies p.6
Copier and Peripherals p.8
Copier Parts and Accessories p.10
Control Panel Keys and Indicators p.16
Using the Touch Panel p.18
Main Display Screen
How the Screen is Organized
Operating the Touch Panel
Turning ON/OFF, Initial Mode p.20
Turning ON and OFF
Initial Mode
Auxiliary Functions p.21
•Panel Resetting
•Auto Panel Reset
•Auto Copy Start
•Energy Saver
•Interrupt
•Mode Check
•Access Number
v
3
Chapter
Making Copies
Basic Copying Overview p.24
Placing Originals p.29
Manual Bypass Copying p.32
Basic Functions p.34
Copy Paper Size p.34
Zoom Ratio p.36
Image Density p.40
Original ➧Copy Type p.42
•1 ➧1•1
➧
2 [2 in 1]
•1
➧
2 •1 [2 in 1] ➧1
•2
➧
1 •2 [2 in 1] ➧1
•2
➧
2 •Book ➧1
•1
➧
[2 in 1] •Book ➧2
Finishing Mode p.48
•Non-Sort
•Sort
•Sort Staple
•Batch
•Hole Punch
•Manual Staple
•Auto Dual Function
Auxiliary Functions p.58
•Cover p.58
•Auto Original Count p.61
•Page Insertion p.62
•Transparency Interleaving p.68
•Create Margin p.72
•Edge/Frame Erase p.74
4
Chapter
Using the Programming Mode
vi
5
Chapter
Error Messages
“The Selected Paper Drawer is Empty” p.102
“Add Toner” p. 108
“The Staple Cartridge is Empty” p. 110
“A Paper Jam Has Been Detected...” p. 114
•Misfeed Location Displays p.114
•Misfeed Clearing Procedures p.115
Copier p.115
Copier ( Multi Bypass Tray ) p.117
Paper Feed Cabinet ( 2-Drawer Type ) p.118
Paper Feed Cabinet ( 1-Drawer Type ) p.119
Duplex Unit p.120
Large Capacity Cassette p.121
Duplexing Document Feeder p.122
Automatic Document Feeder p.123
When the “Wrench” Symbol Appears p.125
What Does Each Message Mean? p. 126
Job Memory Input and Job Presets p.78
• Job Memory Input
• Recalling A Job from Memory
Zoom Memory Input p.82
Meter Count, Image Quality Cycle, and Drum Dehumidifier p.21
Key Operator p.84
• Key Operator Functions
• Making the Key Operator Settings
• Copy Track Function
vii
6
Chapter
Troubleshooting
Improving Copy Quality p.130
Solving Common Copier Problems p.132
Specifications p.134
•Copier
•Duplexing Document Feeder
•Automatic Document Feeder
•Staple Sorter (10-Bin)
•Staple Sorter (20-Bin)
•Paper Feed Cabinet (1-Drawer Type)
•Duplex Cabinet
•Duplex Unit
•Large Capacity Cassette
Care of the Copier p.140
Index p.146
7
Chapter
Miscellaneous
Terms and Symbols for the Type of Originals and Copy Paper
viii
A few special and terms symbols are used in this manual to designate types of originals and copy paper.
This page explains about these terms and symbols
When we talk about the size of the original or
copy, we call side A “width” and side B “length.”
A: Width
B: Length
Lengthwise
When the original or copy has a “length longer
than its “width,” we call it “lengthwise” and use
symbol “L” or this symbol
Crosswise
When the original has a “length” shorter than its
“width”, it is called crosswise and is represented
by this paper symbol
Feeding Direction (copy paper path)
In this copier system copy paper is taken up from the right-hand side of the copier and fed through the copier toward the
left-hand side, face up onto the Copy Tray. In the figure below, the direction in which the copy paper, as indicated by the
arrow, is called the “feeding direction.”
“Width” and “Length”
Terms and Symbols
1
1
Chapter
This chapter explains about the operating environment, conditions, and precautions for use.
Safety Notes
1
1
Installing The Copier p.2
Installation Site
Power Source
Grounding
Space Requirements
2
2
Precautions For Use
p.3
Operating Environment
Safety Precautions
Moving the Copier
2
1
Chapter
Safety Notes
Installing the Copier
To ensure utmost safety and prevent possible malfunctions of the copier, install it in a location which meets the following
requirements.
• Place the copier in an uncrowded, well ventilated area. This copier
generates ozone and is equipped with an ozone filter. We recommend that the copier be placed in a room no smaller than 1000
cubic feet with a minimum of .5 air exchanges per hour.
• Keep copier away from direct sunlight.
• Keep copier away from ammonia vapors.
• Keep copier away from heating devices or air conditioners.
Space Requirements
To ensure easy copier operation, supply replacement, and service maintenance, adhere to the recommended space
requirement detailed below. Allow a clearance of 6” or more at the back of the copier to provide space for ventilation.
3
1
Chapter
Safety Notes
Operating Environment
The operating environment requirements of the copier are as follows.
Safety precautions
When operating this copier, follow a few simple safety precautions.
Moving the Copier
If you need to transport the copier over a long distance, consult your Technical Representative
• Keep loose clothing, hair and jewelry away from the moving parts of the
machine.
• Do not touch fuser components. These surfaces are hot and may cause
burns.
• Do not remove any covers fastened with screws. High voltage may be present.
• Do not attempt to repair the copier. Call your Imagistics Customer Service
Representative for repairs.
• Place the copier in an uncrowded, well ventilated area. This copier generates
ozone and is equipped with an ozone filter. We recommend that the copier
be placed in a room no smaller than 1000 cubic feet with a minimum of .5 air
exchanges per hour.
Temperature: 10° C - 30° C (50° F -86° F)
Humidity: 15% to 85%
4
1
Safety NotesChapter
5
This chapter gives you a brief description of the system and preliminary information about peripherals and options.
2
Chapter
Overview
1
1 Types of Copies p.6
2
2 Copier and Peripherals p.8
3
3 Copier Parts and Accessories p.10
4
4 Control Panel Keys and Indicators p.16
5
5 Using the Touch Panel p.18
Main Display Screen
How the Screen is Organized
Operating the Touch Panel
6
6 Turning ON/OFF, Initial Mode p.20
Turning ON and OFF
Initial Mode
7
7 Auxiliary Functions p.21
•Panel Resetting
•Auto Panel Reset
•Auto Copy Start
•Energy Saver
•Interrupt
•Mode Check
•Access Number
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
1
1
1
2
2
2
3
3
3
6
2
Overview
Types of Copies
With the required peripherals, the copier is capable of producing the types of copies illustrated below.
To run these types of copies, turn to the pages indicated with the copy function.
Originals ➧ Copies p. 42
Sort p. 48
AA
B
B
A
A
B
A
AB
B
A A B
3
2
1
1
Chapter
1 ➧1
1 ➧2
2 in 1
Book ➧1
Sort
Group
Hole Punch
Sort and Staple
2
Overview
7
Zoom Ratio p. 36
Auxiliary Functions p. 58
Chapter
Cover p. 58
Page Insertion p. 58
Create Margin p. 72
Transparency Interleaving p. 68
Erase p. 74
Reduce, Full Size, Enlarge
8
2
Chapter
Overview
Staple Sorter 9769 <Option>
For sorting or grouping copies into
up to 10 copy sets or stacks.
Automatically staples copy sets or
stacks that are sorted or batched.
Staple Sorter 9770 <Option>
For sorting or grouping copies into
up to 20 copy sets or
stacks.Automatically staples, and/or
punches holes in, copy sets or
stacks that are sorted or batched
Duplex Unit 9764 <Option>
Mounted in the Paper Feed Cabinet,
9763 automatically turns over 1sided copies to make 2-sided
copies.
Duplex Cabinet 9762 <Option>
Turns over 1 sided copies to make
2-sided copies.
Includes a storage drawer.
Copier and Peripherals
9
2
Chapter
Overview
Reversing Automatic Document Feeder (RADF)
9760 <Option>
Turns over 1 sided copies to make 2-sided copies.
Large Capacity Cassette
9765 <Option>
Holds up to 3,400
sheets of paper
(21 lbs.).
Copier and Peripherals
Paper Feed Cabinet 9763 <Option>
Equipped with a large-capacity drawer to
hold up to 2,700 sheets of copy paper
(20lbs.).
10
2
Chapter
Overview
Copier Parts and Accessories (Outside)
1
1
Exit Tray Extender : Slide this extender out when makings copies on large-
size paper.
2
2
Exit Tray : Holds copies fed out of the copier.
3
3
Front Door : Open to:
•Replace the toner Bottle. p.108
•Clear paper misfeed. p. 115
•Clean the Corona Unit. P. 141
: Closing the front Door after a misfeed has been cleared
will turn the misfeed warning message on the control
panel OFF.
4
4
Control Panel : Use to start a copy cycle or to make coping job settings
SEE Control Panel Keys and Touch Panel. P. 16
5
5
Original Cover : Holds the original placed on the Original Glass in
<Option> position. p. 29
6
6
Power Switch : Use to turn the copier ON and OFF. P. 20
7
7
Multi Bypass Tray : Use for manual feeding of copy paper into the copier.
p.32
8
8
Multi Bypass Extender : Slide the Extender out to make copier on large-size copy
paper.
9
9
Total Counter : Shows the total number of copies made so far.
10
10
1st Drawer : Holds up to 550 sheets of copy paper. p. 102
11
11
2nd Drawer : Holds up to 550 sheets of copy paper. p.103 It can
accommodate paper of different sizes.
12
12
Paper Descent Key : Press before sliding the Drawer out of the copier.
1 2
9 10
3
12
11
8
4 5 6 7
11
2
Chapter
Overview
Copier Parts and Accessories (Inside)
1
1
Toner Bottle Holder : Swing open to replace Toner Bottle.
2
2
Toner Bottle : Contains Printpowder™ Toner. Replace when empty. p.108
3
3
Original Width Scale : Use to correctly position original.
4
4
Original Length Scale : Use to correctly position original.
5
5
Original Pad : Holds the original in position on the Original Glass.
6
6
Original Glass : Place originals face down on glass to copy
7
7
Corona Cleaning Lever : Operate lever to clean the Corona if unwanted lines
appear on copies.
8
8
Dehumidifier Switch : Do not use this switch. For Service use only.
9
9
Transport Release : Swing down to release the Transport and remove misfed
Lever M2 paper.
10
10
Misfeed Removal Knobs : Use to clear a misfeed sheet of paper. p.115
1
10
10
9
8
2
3
4 5
6
7
12
2
Chapter
Overview
Copier Parts and Accessories (Options)
Paper Feed Cabinet (1-Drawer Type)
1
1
Paper Descent Key : Press before sliding the drawer out of the cabinet.
2
2
3rd Drawer : Holds up to 2,700 sheets of copy.
Duplex
3
3
Duplex Unit : Turns over 1-sided copies for making 2-sided copies.
1
2
3
13
2
Chapter
Overview
Copier Parts and Accessories (Options)
Duplex Cabinet
1
1
Duplex Unit : Turns over 1-sided copies for making 2-sided copies
2
2
Storage Drawer : Holds copy paper, toner and other supplies.
1
2
Copier Parts and Accessories (Options)
14
2
Chapter
Overview
20- Bin Staple Sorter
1
1
Sort Bins (1st to 20th) : Hold sorted or batched copies, each capable of
holding up to 50 sheets.
2
2
Non-Sort Bin : Holds up to 100 copies fed out in the Non-Sort mode.
3
3
Lock Release : Press to unlock the Sorter from the copier for clearing a
misfed sheet of paper or other service job.
4
4
Staple Cover: : Open to replace staples cartridge.
Reversing Automatic Document Feeder (RADF)
5
5
Document Exit Tray : Receives originals that are automatically ejected from
Document Feeder.
6
6
Document Feed Tray : Pull out when loading large-size originals.
Extender
7
7
Document Feed Tray : Load the originals face up on this tray.
8
8
Document Guide Plate : Slide the plate as necessary to the size of the originals.
9
9
Single Feed Tray : Place a single sheet of originals on the tray to make a
copy or copies of it. p.28
1
2
3
4
8
5
6 7
9
15
2
Chapter
Overview
Copier Parts and Accessories (Options)
10- Bin Staple Sorter
1
1
Lock Release Lever : Press to unlock the sorter. p.>>
2
2
Sort Bin : Hold sorted or copies
3
3
Staple Door : Open to replace the staple Cartridge.
Large Capacity Cassette
4
4
Lock Release Lever : Use to unlock the Cassette when clearing a misfed
sheet of paper or other service job.
5
5
Paper Plate Descent Key : Press to lower the paper plate.
6
6
Cassette Door : Open to add paper or clear a misfed sheet of paper.
1
2
4
5
6
3
1
1
16
2
Touch Panel
•Shows various screens and
messages. p. 18
6
6
Interrupt Key p. 22
•Press to interrupt a current job with a
different one.
•Press it again to return to the previous
job.
7
7
Energy Saver Key
•Press to set the copier into the
Energy Saver mode. p.21
8
8
Access Mode Key
•Press to enter the access number
p.22
9
9
10-Key Pad
Use to enter :
•The number of copies to be made. p.25
•The zoom ratio to be used. p. 38
•The number of originals.
2
2
Print Key
•Press to start copy cycle. p.25
•If pressed while the copier is warming
up, it enables the Auto Copy Start
Function. p.21
3
3
Clear Key
Press to:
•Reset the, multi-copy entry 1. p.25
•Clear zoom ratio entered when setting
one form the 10-Key Pad. p.38
4
4
Stop Key
•Press to stop a multi-copy cycle. p.25
5
5
Reset/ Normal Mode Key
•Press to set the copier into the initial
mode, clearing all settings made previously on the control panel. p.21
Note: It does not, however, clear the con-
tents of the zoom and job program
memory and the settings made immediately before the Interrupt mode.
Note: This key becomes valid only when
Copy Track of the Administrator mode
available through the Key Operator
function is set.
Job Presets
Review Settings
Programming
1
10
13
11 12
Overview
Chapter
17
10
10
Programming Key p.77
•Press to show the Programming menu.
Programming
•Job Memory Input •Toner Replenisher
•Zoom Memory Input •Drum Dehumidifier
•Meter Count •Key Operator
11
11
Job Presets Key
•Press to show the Job Presets screen,
on which you can recall or check a
copy job program previously stored in
memory.
See Recalling a Job from Memory p. 81
12
12
Review Settings Key
•Press to show the Review Settings
screen. From this screen, you can
access the setting screen of a
particular function and change or
cancel the setting a necessary.
See Review Settings p. 22
13
13
Display Contrast Knob
•Turn to adjust the brightness of the
Touch Panel
1
4
7
2
5
8
0
3
6
9
C
Print
Reset
Clear
Stop
Interrupt
Energy Saver
Access
2 4
3
5
6
7
8
9
Control Panel Keys and Indicators
18
2
Chapter
Overview
Using the Touch Panel
When you turn ON the Power Switch the Basic screen as shown below appears on the Touch Panel. It displays messages,
graphics, currently set functions, available functions to choose from, and the copier status.
1
1
Supplementary Function Keys
1
1
Supplementary Function Keys
Example: Auxiliary Function
2
2
Message Display
3
3
Basic Function/Key
The Auxiliary, Finishing, Original to.
Copy, and Basis keys are displayed.
When any of these supplementary
function screen appears.
*Touching Basics returns you to the
Basic screen.
4
4
Set Function Display
How the Screen is Organized
19
2
Chapter
Overview
Shows the current copier status,
operating instructions, precautions, and other data including the
number of copies selected.
Example: Add Paper
Shows the basic function keys
and the corresponding functions
currently selected for use.
Touching a basic function screen.
*The inside of the key is darkened
when selected.
Example: Exposure
Shows graphic representation of the
settings currently made for
Orig.
➧
Copy and Finishing.
*When you want to check for more
details of the set functions, press the
Review Settings key. p. 22
Example: Orig
➧
Copy : 1 ➧2
Finishing : sort-and-staple
Operating the Touch Panel
Touch the keys on the display lightly to make selections. When setting features with up/down arrow keys
like zoom , touch and hold your finger on the key to scroll through the selections.
Note: To avoid damage to the touch screen display, do not press hard on the glass or use sharp or pointed
objects to press it.
2
2
Message Display
3
3
Basic Function/Key
4
4
Set Function Display
Using the Touch Panel....
20
2
Chapter
Overview
Number of copies selected : 1
Exposure : Auto
Zoom : x1.000
Paper : Auto Paper
Finishing : Non-Sort
Original
➧
Copy : 1 ➧1
Number of copies selected : 1
Exposure : Auto
Zoom : x1.000
Paper : Auto Paper
Finishing : Non-Sort
Original Copy : 1
➧
2
When the copier is equipped with the
Document Feeder and Duplex Unit,
the 1
➧
2 (sided) copy mode can be pro-
grammed as the default mode to save
paper.
Touch this key if you want to make 1
➧
1
copies.
The settings of the initial mode vary depending on which options or option are mounted
on your copier.
Example: When the Automatic
Document Feeder and Duplex Unit
are mounted.
Turning ON /OFF
• Turning the copier ON
Press the Power Switch to the 1 (ON)
position.
• Turning the copier OFF
Press the Power Switch to the (OFF)
position.
Note: If the auto power switch-OFF function is
enabled, the copier will automatically shut
down after a given period of time.
Useful Tip: The Key Operator function can be used to change the settings of initial mode.
Initial Mode
When the power switch is turned ON, the Basic screen appears on the Touch Panel. The settings
on this screen are called the initial mode, serving as the reference for all panel settings to be later
made.
21
2
Chapter
Overview
Panel Resetting
The Normal Mode (Reset) key resets all
control panel settings to default settings
including the number of copies and zoom
ratio.
If a document feeder is used,
an original left on the glass will be
ejected out of the unit.
Auto Power-OFF
The Auto-Power OFF function shuts
down the copier a given period time after
the copier has been last used.
Energy Saver
If the copier is shut down when it is not
in use, it takes the copier some time to
complete the warm-up cycle. Instead of
turning the copier OFF, it’s a good idea
to use the energy saver mode which will
minimize the time for the copier to complete the warm-up cycle to about 30 sec.
To see the copier into the Energy Saver
mode, you need only to press the Energy
Saver ky. Or, a given period of time
after the copier has been toucher last, it
automatically enters the Energy Saver
mode, The initial setting is 15 min.
To cancel the Energy Saver mode, press
any key on the control panel.
Auto Panel Reset
If no key on the control panel is pressed
within 60 sec. after a copy cycle has been
completed copying settings made, the Auto
Panel Reset function is activated to return
the copier to the default settings.
Auto Copy Start
If you load originals in the document feeder
and press the Start Key while the copier is
warming up after it has been turned ON, the
Auto Copy Start function allows that copy
process to be started as soon as the copier
completes warming up.
Auxiliary Functions
Useful Tip:
To avoid miscopy, press the Reset key
before making any settings for your
copy job.
Useful Tip: The time for the copier to
enter the Auto Panel Reset Function can
be changed to 30 sec. p. 86
Useful Tip: The time for the copier to
enter the Auto Power-OFF mode can be
selected from 1 to 240 min. The Auto
Power OFF function can even be disabled .
For details, see Key Operator. p.99
Useful Tip: The time for the copier to
enter the Energy Saver mode can be
selected from 1 to 120 min.
For details, see Key Operator. p.86
Note: The copier is automatically shut
down if the Auto Power-OFF function is
activated while it is in the Energy Saver
mode.
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