Imagine Communicaons considers this document and its contents to be proprietary and condenal. Except for
making a reasonable number of copies for your own internal use, you may not reproduce this publicaon, or any part
thereof, in any form, by any method, for any purpose, or in any language other than English without the wrien consent
of Imagine Communicaons. All others uses are illegal.
This publicaon is designed to assist in the use of the product as it exists on the date of publicaon of this manual, and
may not reect the product at the current me or an unknown me in the future. This publicaon does not in any way
warrant descripon accuracy or guarantee the use for the product to which it refers. Imagine Communicaons reserves
the right, without noce to make such changes in equipment, design, specicaons, components, or documentaon as
progress may warrant to improve the performance of the product.
This manual details the features, installation, operation, maintenance,
and specifications for the VTM6801+ Three-Channel Serial
Monitoring Distribution Amplifier.
Preface
Audience
Revision History
This manual is written for engineers, technicians, and operators
responsible for installation, setup, maintenance, and/or operation of the
VTM6801+
Table P-1. Revision History of Manual
EditionDateComments
ADecember 2007Initial release
Three-Channel Serial Monitoring Distribution Amplifier.
VTM6801+ Installation and Operation Manualvii
Preface
Note
Writing Conventions
To enhance your understanding, the authors of this manual have
adhered to the following text conventions:
ItalicsIndicates E-mail addresses, the names of books or
CAPSIndicates a specific key on the keyboard, such as
CodeIndicates variables or command-line entries, such as a
>Indicates the direction of navigation through a hierarchy
hyperlinkIndicates a jump to another location within the
Internet address
Description
check boxes, list boxes, combo boxes, menus,
submenus, windows, lists, and selection names
publications, and the first instances of new terms and
specialized words that need emphasis
ENTER, TAB, CTRL, ALT, or DELETE
DOS entry or something you type into a field
of menus and windows
electronic document or elsewhere
Indicates a jump to a Web site or URL
Indicates important information that helps to avoid and
troubleshoot problems
Obtaining Documents
Product support documents can be viewed or downloaded from our
website. Alternatively , co ntact your Customer Service representative to
request a document.
viiiVTM6801+ Installation and Operation Manual
Unpacking/Shipping Information
Unpacking a Product
This product was carefully inspected, tested, and calibrated before
shipment to ensure years of stable and trouble-free service.
1. Check equipment for any visible damage that may have occurred
during transit.
2. Confirm that you have received all items listed on the packing list.
3. Contact your dealer if any item on the packing list is missing.
4. Contact the carrier if any item is damaged.
5. Remove all packaging material from the product and its associated
components before you install the unit.
Keep at least one set of original packaging, in the event that you need to
return a product for servicing.
Product Servicing
Preface
Except for firmware upgrades, VTM6801+ modules are not designed
for field servicing. All hardware upgrades, modifications, or repairs
require you to return the modules to the Customer Service center.
Returning a Product
In the unlikely event that your product fails to operate properly, please
contact Customer Service to obtain a Return Authorization (RA)
number, then send the unit back for servicing.
Keep at least one set of original packaging in the event that a product
needs to be returned for service. If the original package is not available,
you can supply your own packaging as long as it meets the following
criteria:
•The packaging must be able to withstand the product’s weight.
•The product must be held rigid within the packaging.
•There must be at least 2 in. (5 cm) of space between the product and
•The corners of the product must be protected.
Ship products back to us for servicing prepaid and, if possible, in the
original packaging material. If the product is still within the warranty
period, we will return the product prepaid after servicing.
the container.
VTM6801+ Installation and Operation Manualix
Preface
Restriction on Hazardous Substances (RoHS)
Compliance
Directive 2002/95/EC—commonly known as the European Union (EU)
Restriction on Hazardous Substances (RoHS)—sets limits on the use of
certain substances found in electrical and electronic equipment. The
intent of this legislation is to reduce the amount of hazardous chemicals
that may leach out of landfill sites or otherwise contaminate the
environment during end-of-life recycling. The Directive, which took
effect on July 1, 2006, refers to the following hazardous substances:
•Lead (Pb)
•Mercury (Hg)
•Cadmium (Cd)
•Hexavalent Chromium (Cr-V1)
•Polybrominated Biphenyls (PBB)
•Polybrominated Diphenyl Ethers (PBDE)
According to this EU Directive, all products sold in the European Union
will be fully RoHS-compliant and “lead-free.” (See our website for
more information on dates and deadlines for compliance.) Spare parts
supplied for the repair and upgrade of equipment sold before
July 1, 2006 are exempt from the legislation. Equipment that complies
with the EU directive will be marked with a RoHS-compliant emblem,
as shown in Figure P-1.
Figure P-1. RoHS Compliance Emblem
xVTM6801+ Installation and Operation Manual
Waste from Electrical and Electronic
Equipment (WEEE) Compliance
The European Union (EU) Directive 2002/96/EC on Waste from
Electrical and Electronic Equipment (WEEE) deals with the collection,
treatment, recovery, and recycling of electrical and electronic waste
products. The objective of the WEEE Directive is to assign the
responsibility for the disposal of associated hazardous waste to either
the producers or users of these products. As of August 13, 2005, the
producers or users of these products were required to recycle electrical
and electronic equipment at end of its useful life, and may not dispose
of the equipment in landfills or by using other unapproved methods.
(Some EU member states may have different deadlines.)
In accordance with this EU Directive, companies selling electric or
electronic devices in the EU will affix labels indicating that such
products must be properly recycled. (See our website for more
information on dates and deadlines for compliance.) Contact your local
sales representative for information on returning these products for
recycling. Equipment that complies with the EU directive will be
marked with a WEEE-compliant emblem, as shown in Figure P-2.
Preface
Figure P-2. WEEE Compliance Emblem
VTM6801+ Installation and Operation Manualxi
Preface
Safety
Carefully review all safety precautions to avoid injury and prevent
damage to this product or any products connected to it. If this product is
rack-mountable, it should be mounted in an appropriate rack using the
rack-mounting positions and rear support guides provided. It is
recommended that each frame be connected to a separate electrical
circuit for protection against circuit overloading. If this product relies
on forced air cooling, it is recommended that all obstructions to the air
flow be removed prior to mounting the frame in the rack.
If this product has a provision for external earth grounding, it is
recommended that the frame be grounded to earth via the protective
earth ground on the rear panel.
IMPORTANT! Only qualified personnel should perform service
procedures.
Safety Terms and Symbols in this Manual
WARNING
Statements identifying conditions or
practices that may result in personal injury
or loss of life. High voltage is present.
CAUTION
Statements identifying conditions or
practices that can result in damage to the
equipment or other property.
xiiVTM6801+ Installation and Operation Manual
Overview
Chapter 1
Introduction
The VTM6801+ is a three-channel serial monitoring distribution
amplifier. It combines the functions of an equalizing, reclocking serial
distribution amplifier, and a 4:2:2 to NTSC/PAL converter of 3
channels on a single distribution-amplifier sized card.
The following topics are described in this chapter:
•“VTM6801+ Module Product Description” on page 2
•“Module Descriptions” on page 3
•“Signal Flow” on page 7
VTM6801+ Installation and Operation Manual1
Chapter 1: Introduction
VTM6801+ Module Product Description
The VTM6801+ monitors three serial digital video 4:2:2 isolated
inputs. Each SDI input has one corresponding composite output and one
corresponding copy output that is equalized and reclocked.
You can set up, control, and monitor the VTM6801+ either locally via
card-edge switches or remotely on a PC. For remote control, you can
use either a serial RS-232 or optional ICE6800+ or 6800+ETH
Ethernet connection.
Other VTM6801+ features include the following:
•SMPTE 259M-C/270 Mbps compatible
•User-selectable standard mode NTSC/PAL-B
•Vertical blanking (pass/delete)
•Setup on/off option for each channel (NTSC only)
•Local gain control for each channel
•Burst and chroma on/off
•Encoder with 10-bit DAC and 8-bit input data path
•Build-in color bar test signal through local or remote for each
channel
•Status LEDs with signal presence indicators for each channel
2VTM6801+ Installation and Operation Manual
Module Descriptions
Module
status
Channel LEDs
Remote/local
control
jumper
Extractor
handle
Gain pots
DIP
switches
Front Module
See Figure 1-1 for an illustration showing a partial top view of the
VTM6801+ module, and the general location of LEDs, switches, and
jumpers.
Chapter 1: Introduction
Figure 1-1. VTM6801+ Module
VTM6801+ Installation and Operation Manual3
Chapter 1: Introduction
For a brief description of the general VTM6801+ LEDs, switches, and
jumpers, see Table 1-1. See Chapter 3: “Operation” for more
information on specific VTM6801+ front module controls and jumpers.
Table 1-1. Generic 6800+ Front Module Features
FeatureDescription
Module status
LEDs
DIP switchesThe module has three banks of DIP switches, one for
Channel LEDsEach DIP switch has a corresponding LED. When the
Gain pot controls Each composite output channel has a corresponding gain
Local/remote
control jumper
Various color and lighting combinations of these LEDs
indicate the module state. See “Module Status LEDs” on
page 21 for more information.
each channel. Each bank has five individual switches
that you can adjust to affect the composite output from
the module. See “DIP Switch Functions” on page 18 for
a list of DIP switch functions.
module is in local control mode, the LEDs indicate the
DIP switch settings. When the module is in remote
control mode, the LEDs indicate the settings currently
applied to the module. See “Channel LEDs” on page 20
for a description of these LEDs.
pot control. With normal operation, you will have no
need to these controls.
• Local: This setting locks out control by external
control panels and software applications; allows
card-edge control only. However , the module’s status
can still be monitored remotely.
• Remote: This setting allows remote configuration,
operation, and monitoring of the VTM6801+.
4VTM6801+ Installation and Operation Manual
Back Connector
SDI OUT 1
SDI IN 2
SDI OUT 3
CMPST 3
CMPST 2
SDI OUT 2
SDI IN 3
SDI IN 1
CMPST 1
FR6802+ Frame Back Connector
Figure 1-2 shows the doub le-slot back connector (VTM6801+DR) used
by the VTM6801+ when installed in an FR6802+ frame.
Chapter 1: Introduction
Figure 1-2. Back Connector for FR6802+ Frame
VTM6801+ Installation and Operation Manual5
Note
SDI OUT 1
SDI IN 2
SDI OUT 3
CMPST 3
CMPST 2
S
DI OUT 2
SDI IN 3
SDI IN 1
CMPST 1
Chapter 1: Introduction
6800/7000 Series Frame Back Connector Overlay
Figure 1-3 shows the double-slot back connector overlay used by the
VTM6801+ when installed in a 6800/7000 series frame.
Figure 1-3. Back Connector Overlay for 6800/7000 Series
Frame
Remote control for this 6800+ module is not available if it is
installed in a 6800/7000 series frame.
6VTM6801+ Installation and Operation Manual
Signal Flow
Midplane
I/O
CCS remote
monitoring
and control
EqualizerEncoder
SD-SDI in 2
SD-SDI out 2
Analog composite
video out 2
EqualizerEncoder
SD-SDI in 3
SD-SDI out 3
Analog composite
video out 3
EqualizerEncoder
SD-SDI in 1
SD-SDI out 1
Analog compos ite
video out 1
Serial
decoder
Serial
decoder
Serial
decoder
Fil te r &
buffer
Filter &
buffer
Filter &
buffer
Chapter 1: Introduction
Figure 1-4 shows the basic signal flow of the VTM6801+:
Figure 1-4. Signal Flow Diagram
VTM6801+ Installation and Operation Manual7
Chapter 1: Introduction
8VTM6801+ Installation and Operation Manual
Overview
Caution
Chapter 2
Installation
This chapter describes the VTM6801+ installation process, including
the following topics:
•“Maximum 6800+ Frame Power Ratings” on page 10
•“Unpacking the Module” on page 11
•“Setting the Jumper” on page 12
•“Installing 6800+ Modules” on page 14
Before installing this product, read the 6800+ Series Safety
Instructions and Standards booklet that ships with every
FR6802+ Frame Installation and Operation Manual and is
downloadable from our website. This safety booklet contains
important information about the safe installation and
operation of 6800+ series products.
See the FR6802+ Frame Installation and Operation Manual for
information about installing and operating an FR6802+ frame and its
components.
See the 6800 Series Frames and Power Supply Installation and Operation Manual for information about installing and operating a
6800/7000 series frame.
VTM6801+ Installation and Operation Manual9
Chapter 2: Installation
Maximum 6800+ Frame Power Ratings
The power consumption for the VTM6801+ module is typically less
than 10 W.
Table 2-1 describes the maximum allowable power ratings for 6800+
frames. Note the given maximums before installing any 6800+ modules
in your frame.
Table 2-1. Maximum Power Ratings for 6800+ Frames
6800+ Frame
Type
FR6802+XF
(frame with AC power
supply)
FR6802+XF48
(frame with DC power
supply)
FR6802+QXF frame
(with AC or DC power
supply)
Max. Frame
Power
Dissipation
120 W206 W
105 W205.25 W
120 W206 W
Number
of Usable
Slots
Max. Power
Dissipation
Per Slot
10VTM6801+ Installation and Operation Manual
Note
Unpacking the Module
Preparing the Product for Installation
Before you install the VTM6801+, perform the following:
•Check the equipment for any visible damage that may have
occurred during transit.
•Confirm receipt of all items on the packing list. See “Checking the
Packing List” for more information.
•Remove the anti-static shipping pouch, if present, and all other
packaging material.
Contact your Customer Service representative if parts are
missing or damaged.
•Retain the original packaging materials for possible re-use.
Chapter 2: Installation
See “Unpacking/Shipping Information” on page ix for information
about returning a product for servicing.
Checking the Packing List
Table 2-2. Available Product Packages
Ordered
Product
VTM6801+
VTM6801+ D
VTM6801+DR
Content Description
• One VTM6801+ front module
• One VTM6801+ back connector overlay (for use in a
6800/7000 series frame)
• One VTM6801+ Installation and Operation Manual
• One VTM6801+ front module
• One VTM6801+DR standard double-slot, 10-BNC
back connector (for use in an FR6802+ frame)
• One VTM6801+ Installation and Operation Manual
• One VTM6801+DR standard double-slot, 10-BNC
back connector (for use in an FR6802+ frame)
VTM6801+ Installation and Operation Manual11
Chapter 2: Installation
Note
Local/remote
jumper
Setting the Jumper
The VTM6801+ module has one standard jumper (J1).
Y ou nee d to configure modules for local or remote operation prior to
power-up. To change the configuration, first remove power from the
module, reset the jumper, and then reapply power.
Follow this procedure to set the J1 jumper for either local or remote
control:
1. Locate jumper J1 on the module (beside the extractor handle).
Figure 2-1 shows the standard location of the J1 jumper.
Figure 2-1. Location of the J1 Jumper
2. Place a jumper on pins 1 and 2 to set the module for Local control
or pins 2 and 3 to set the module for Remote control. See
Figure 2-2.
12VTM6801+ Installation and Operation Manual
Note
Local control setting
Remote control setting
3 2 13 2 1
Chapter 2: Installation
Figure 2-2. The J1 Settings for Local and Remote Control
The white triangle near the jumper pins on the module indicates
pin 1.
See Table 1-1 on page 4 for more information on local/remote control
jumper functionality.
VTM6801+ Installation and Operation Manual13
Caution
Chapter 2: Installation
Installing 6800+ Modules
Required Frames and Back Connector Types
The VTM6801+ modules have double-width back connectors that can
be installed in an FR6802+XF or FR6802+QXF frame.
See the FR6802+ Frame Installation and Operation Manual for details
on installing back connectors in an FR6802+ frame.
Installing and Removing VTM6801+ Modules
These modules require no specialized installation or removal
procedures. However, if installing both front and rear modules, ensure
that the back module is installed first before plugging in the front
module. When removing both the front and rear modules, ensure that
the front module is unplugged from the frame first, before removing the
rear module.
Before removing, inserting, or replacing a back module in
your frame, you must remove power from the frame. Failure
to power down the frame could result in damage to the frame,
modules, or power supply.
•See the FR6802+ Frame Installation and Operation Manual for
information about installing and operating an FR6802+ frame and
its components.
•See the 6800+ Safety Instructions and Standards Manual for
important information about safely installing your module.
Once you have installed your VTM6801+ modules, you can connect
them to the appropriate input and outputs.
14VTM6801+ Installation and Operation Manual
Overview
Chapter 3
Operation
This chapter describes how to operate the VTM6801+ using card-edge
controls only. See the following documents for information on how to
operate this product remotely:
•+ Pilot Lite User Manual for serial control interface
•CCS™ Navigator™, Pilot™ CoPilot™ or RCP-CCS-1U Remote
Control Panel Manual for Ethernet control interface
The following topics are discussed in this chapter:
•“Understanding Card-Edge Controls” on page 16
•“LEDs and Alarms” on page 20
VTM6801+ Installation and Operation Manual15
Note
Chapter 3: Operation
Understanding Card-Edge Controls
Introducing Controls Types
You can operate and monitor settings for the VTM6801+ using the
three banks of DIP switches and the LED indicators on the card edge of
the module. As with all 6800+ products, external local or remote
monitoring equipment (for example, a PC or control panel) is also
required.
For best results, use the available 6800+ software control options
(serial/local or Ethernet/remote) to aid in viewing, setting, and
confirming parameter values. See Appendix A for more information.
You can control the composite output by adjusting the DIP switch
settings. Each DIP switch has a corresponding LED so that you can
easily monitor the DIP switch settings from the card edge.
The VTM6801+ also has three potentiometer (pot) controls that you
can use to adjust the gain for each channel.
16VTM6801+ Installation and Operation Manual
S1 DIP switchesS2 DIP switchesS3 DIP switches
Gain 1 potGain 2 potGain 3 pot
J1 jumper
Module
Status LED
Channel 1 LEDsChannel 3 LEDsChannel 2 LEDs
See Figure 3-1 for the location of these controls.
Chapter 3: Operation
Figure 3-1. Location of the DIP Switches and LEDs
During local control, when a DIP switch is down, its corresponding
LED is on. When a DIP switch is up, its corresponding LED is off.
During remote control, the LEDs are lit according to the settings that
are applied to the module. Jumper J1 must be set to remote control in
order for you to control the module remotely. See “Setting the Jumper”
on page 12.
VTM6801+ Installation and Operation Manual17
Chapter 3: Operation
Operating Notes
You can affect the composite output of each of the three channels by
adjusting the DIP switches for each channel. Each of the three banks of
DIP switches has the following five controls:
Table 3-1. DIP Switch Functions
DIP
Switch
1STDThis setting controls standard selection. You can
2VBIThis setting controls vertical blanking. You can
3SetupThis setting controls setup (pedestal) in NTSC
4TestThis setting controls color bars test signal. You
5B&WThis setting controls black and white output. You
FunctionDescription
set this switch for either NTSC or PAL-B.
set this switch for either pass or blank. A blank
setting results in blanking lines 10 to 19 and 273
to 282 in NTSC operation and lines 6 to 22 and
319 to 335 in PAL operation.
operation. When the channel is set to PAL
operation, this switch has no effect.
can set this switch so that the color bars test
signal is displayed at the composite output (100/
7.5/75/7.5 for NTSC and 100/0/77/0 for PAL).
This feature requires valid CCIR-601 4:2:2 video
data input.
can remove the chrominance and burst from the
channel, thereby creating black and white output.
See Table 3-2 for specific instructions for setting the DIP switches and
monitoring the LEDs.
Table 3-2. DIP Switch Controls and LED Indicators
DIP
Switch
1STDNTSCUpOff
2VBI Pass Up Off
18VTM6801+ Installation and Operation Manual
FunctionAction
PALDownOn
BlankDownOn
Switch
Position
LED
Chapter 3: Operation
Table 3-2. DIP Switch Controls and LED Indicators (Continued)
DIP
Switch
3SetupOnUpOff
4TestTest offUpOff
5B&WBlack and white offUpOff
FunctionAction
OffDownOn
Test onDownOn
Black and white onDownOn
Reading Hardware and Software Version
The current software version of your VTM6801+ module can only be
viewed using a CCS-enabled control panel or a CCS software
application, such as Pilot or + Pilot Lite. See your RCP-CCS-1U Installation and Operation Manual, CCS software application user
manual, or CCS software application online help for information on
viewing software and hardware version numbers.
Switch
Position
LED
VTM6801+ Installation and Operation Manual19
Chapter 3: Operation
LEDs and Alarms
Channel LEDs
The VTM6801+ has 18 channel LEDs (6 for each channel) that serve as
a quick reference to channel settings. See Table 3-3 for details about the
channel LEDs.
Table 3-3. Channel LEDs
LEDFunctionColor Description
PresSignals if the channel is
STDSignals if the selection is PAL
VBISignals if the vertical
Setup
(for NTSC
operation)
TestSignals if the color bar test
B&WSignals if the output is black
receiving SDI input
or NTSC format
blanking option is pass or
blank
Signals if the NTSC setup is
on or off
signal is set on or off
and white or color
• Green: SDI input present
• Off: SDI input absent
• Green: PAL-format
selection
• Off: NTSC-format
selection
• Green: Blank vertical
blanking
• Off: Pass vertical blanking
• Green: Setup is off
• Off: Setup is on
• Green: Color bar test on
• Off: Color bar test off
• Green: Black and white
output
• Off: Color output
20VTM6801+ Installation and Operation Manual
Module Status LEDs
Module status LEDs on the corner of the module light up if an error is
detected. See Figure 3-1 for the location of these LEDs, and Table 3-4
for a definition of the LED colors.
Table 3-4. Status LED Descriptions
LED Color SequenceMeaning
OffThere is no power to the module; the module
GreenThere is power to the module; the module is
RedThere is an alarm condition.
AmberThe module is undergoing configuration
Alarms
The VTM6801+ module does not have any card-edge alarms. Instead,
alarms are usually logged and monitored within the available 6800+
software control applications (for example, + Pilot Lite or Pilot). See
the appropriate software control user manual or online help for more
information.
Chapter 3: Operation
is not operational.
operating properly.
VTM6801+ Installation and Operation Manual21
Chapter 3: Operation
22VTM6801+ Installation and Operation Manual
Overview
Chapter 4
Specifications
The following specification tables appear in this chapter:
•“Serial Digital Video Input” on page 24
•“Serial Digital Video Output” on page 25
•“Composite Analog Output” on page 25
•“Performance” on page 26
•“Power Consumption” on page 26
•“Start-up Time” on page 26
Specifications and designs are subject to change without notice.
VTM6801+ Installation and Operation Manual23
Chapter 4: Specifications
Input
Serial Digital Video Input
Table 4-1. Serial Digital Video Input Specifications
ItemSpecification
Format compatibility4:2:2 serial component
ConnectorBNC per IEC169-8
Impedance75 Ω
Return loss>18 dB from 5 MHz to 270 MHz
Signal level800 mV ±10%
Max. input cable Typical 300 m
CMRR30 V peak-to-peak, up to 60 Hz
24VTM6801+ Installation and Operation Manual
Output
Serial Digital Video Output
Table 4-2. Serial Digital Video Output Specifications
ItemSpecification
Quantity1 BNC per channel
ConnectorBNC per IEC169-8
Overshoot<10% (all outputs terminated)
Impedance75 Ω
Return loss>18 dB to clock frequency
Signal level800 mV ±10%
Jitter<0.2 UI
Rise and fall times0.40 – 1.5 ns (as per SMPTE-259)
Chapter 4: Specifications
Composite Analog Output
Table 4-3. Composite Analog Output Specifications
ItemSpecification
StandardsNTSC, PAL-B
Quantity1 BNC per channel
Signal level 1 V peak-to-peak, nominal (±10% adjustable)
DC offset
Impedance75 Ω
Return loss>40 dB to 5.75 MHz
Output quantizing10 bits (encoding inputs 8 bits)
Frequency response<±0.25 dB to 5 MHz
Differential gain<1.5%
Differential phase<1.2 degrees
Signal to noise>54 dB RMS to 5 MHz
< ±100 mV
VTM6801+ Installation and Operation Manual25
Chapter 4: Specifications
Miscellaneous
Performance
Table 4-4. Performance Specifications
ItemSpecification
Processing delay1.6µs
Test signalColor bar: NTSC 100/7.5/75/7.5,
Power Consumption
The power consumption for the VTM6801+ module is typically less
than 10 W.
Start-up Time
PAL 100/0/75/0
The start-up time for the VTM6801+ module is typically less than 1
second.
26VTM6801+ Installation and Operation Manual
Overview
Appendix A
Communication and Control
Troubleshooting Tips
Find the following troubleshooting information in this appendix:
•“General Troubleshooting Steps” on page 28
•“Software Communication and Control Issues” on page 30
•“Hardware Communication and Control Issues” on page 34
•“Contacting Customer Service” on page 34
VTM6801+ Installation and Operation Manual27
Note
Appendix A: Communication and Control Troubleshooting Tips
General Troubleshooting Steps
Follow these steps in troubleshooting 6800+ product problems:
1. Review the “Software Communication and Control Issues” on
page 30 outlined in this chapter.
2. Search this product manual and other associated documentation for
answers to your question.
Associated documentation for 6800+ series products can
generally be found in the product-specific ma nu al th at
accompanies every module, in the FR6802+ Frame Installation
and Operation Manual, and in the 6800+ Safety Instructions
and Standards Manual.
Product documentation (including manuals, online help, application
notes, erratas, product release notes, and more) can be found on our
website, along with technical support information, training
information, product downloads, and a product knowledge base.
3. Contact your Customer Service representative if, after following
these initial steps, you cannot resolve the issue.
To contact Customer Service, see “Contacting Customer Service”
on page 34.
28VTM6801+ Installation and Operation Manual
Appendix A: Communication and Control Troubleshooting Tips
Control and Monitoring Using CCS Software
Before using CCS software applications to control and monitor your
module, you must refresh (+ Pilot Lite) or discover (Pilot and
Navigator) the module. Refresh and Discovery are the processes by
which your CCS software finds, and then connects to your module.
Refreshing Your Module Using +Pilot Lite
When using + Pilot Lite to change your VTM6801+ control
parameters, you must “refresh” the control connection between your
6800+ frame and PC. To refresh the connection, from the + Pilot Lite
menu bar, select File > Refresh. For information about controlling a
device using + Pilot Lite, see your + Pilot Lite User Manual.
Discovering a VTM6801+ Module
To discover your module, your Pilot or Navigator software must be in
Build mode. Follow these steps:
1. If the Discovery window is not open, click Tools > Discovery in the
main menu.
A Discovery window opens, most likely in the bottom left corner of
the screen.
2. Click Options, and then click Add.
3. Enter the IP address of the frame that contains your module, the
frame that contains your ICE6800+ module, or the frame that
contains a 6800+ETH module that provides access to your module.
4. Click OK to close the Add IP address window, and then OK again
to close the Discovery Options window.
5. Click Start.
This triggers Pilot or Navigator to run a discovery.
6. When your discovery is complete, Discovery Completed is
displayed in the Discovery window. To continue, click Save, to
save the contents of your discovery to the Discovery folder of the
Navigation pane.
You can now switch to Control mode by selecting Operational Mode >
Control from the main menu. Double-click VTM6801+ in the
Navigation pane. The Control window opens, displaying the module’s
controls.
VTM6801+ Installation and Operation Manual29
Appendix A: Communication and Control Troubleshooting Tips
Software Communication and Control Issues
•“+ Pilot Lite Fails to Communicate with Installed Modules” on
page 30
•“+ Pilot Lite Does Not Find All Modules in Frame” on page 31
•“+ Pilot Lite or CCS Software Application Not Responding” on
page 32
•“+ Pilot Lite Cannot Control a Module Showing
in the Control Window” on page 32
•“+ Pilot Lite Status Bar Reports “Not Ready”” on page 32
•“CCS Software Application or Remote Control Panel Does Not
Communicate with Module” on page 33
•“Alarm Query Fails When a Device Reboots” on page 33
+
Pilot Lite Fails to Communicate with Installed Modules
Confirm that the following items are not the reason for the
communication failure:
•The proper module slot has not been specified (+ Pilot Lite is not
communicating with the appropriate slot). See your FR6802+ Frame Installation and Operation Manual for more information on
slot identification.
•The COM port is used elsewhere (Check that the correct COM port
is configured in + Pilot Lite and that another application is not
using that COM port).
•The actual frame ID does not match with the two DIP switch
settings in the back of the frame (+ Pilot Lite is not communicating
with the proper frame). See your FR6802+ Frame Installation and Operation Manual for more information on frame ID switch
settings.
•A null modem cable is not being used. Between the PC running
+ Pilot Lite and the FR6802+ frame, there should be a null RS-232
modem cable. At minimum, this requires that pins 2 and 3 are
crossed and 5 to 5 for ground.
•An ICE680 0+ or 6800+ETH module is installed in the frame
(+ Pilot Lite control is disabled if an ICE6800+ or 6800+ETH
control module is installed in the frame; ICE6800+ and 6800+ETH
modules are used for CCS control).
30VTM6801+ Installation and Operation Manual
20-pin
connector
Appendix A: Communication and Control Troubleshooting Tips
•A legacy 6800 series product is in the frame. + Pilot Lite cannot
communicate with legacy 6800 series products. They will not be
discovered or controlled by + Pilot Lite, although they can be
installed in the FR6802+XF frame and work using card-edge
controls. The module must be from the 6800+ product family.
•Check that the back module do es not have an y bent pins, followin g
this procedure:
a. Unplug the front module.
b. Unscrew and remove the back module.
c. View the 20-pin spring connector at the bottom of the back
module.(See Figure A-1.)
Figure A-1. Back Module to Front Module Connector
This connector should not have any bent or pressed pins. Even
a slightly depressed or bent pin may cause genlock issues.
d. If there are bent pins, carefully reposition them to their correct
positions.
If this is not possible, you can exchange the back module for a
new one (order part number VTM6801+DR).
+
Pilot Lite Does Not Find All Modules in Frame
If a discovery is started too soon after frame power-up, + Pilot Lite will
not find all the installed modules. Refresh + Pilot Lite (File > Refresh), and ensure that installed modules are fully powered-up first
before discovery.
VTM6801+ Installation and Operation Manual31
Appendix A: Communication and Control Troubleshooting Tips
If a module is plugged into the frame after a discovery, + Pilot Lite
does not automatically detect the module. Refresh + Pilot Lite (File > Refresh) to discover the newly installed module.
If a Legacy 6800 series product is in the frame, + Pilot Lite will not
detect it. + Pilot Lite cannot communicate with legacy 6800 series
products. They will not be discovered or controlled by + Pilot Lite
although they can be installed in the FR6802+XF frame and work using
card edge controls. For + Pilot Lite to find a module, it must be from
the 6800+ product family.
+
Pilot Lite or CCS Software Application Not Responding
+ Pilot Lite and CCS applications such as Navigator or Pilot cannot run
on the same PC at the same time. Both applications can be installed, but
only one can be opened at a time.
+
Pilot Lite Cannot Control a Module Showing
in the Control Window
Consider these questions:
•Did you physically set the jumper for local control? If so, set this
jumper to the REM position for remote control.
•Does the card name in the control window physically match the
card type in the frame?
•Is the module properly seated in the frame? Check the positioning
of the module in its slot in the frame.
•Does the Control window indicate the device is “ready”? The
device may be powered off or disconnected from the network.
+
Pilot Lite Status Bar Reports “Not Ready”
+ Pilot Lite reports each device’s connection status in the status bar. If
the connection status message reads “Not Ready,” check the following:
•Is the module properly seated in the frame? Check the position of
the module in the frame.
•Is the frame connected to the network? Check the device’s network
connection.
If the status bar still reports no status or “Not Ready” for the frame or
device, try restarting + Pilot Lite.
32VTM6801+ Installation and Operation Manual
Appendix A: Communication and Control Troubleshooting Tips
CCS Software Application or Remote Control Panel Does
Not Communicate with Module
CCS software applications (such as Pilot, CoPilot, and Navigator) and
remote control panels require the purchase and installation of an
ICE6800+ module in an FR6802+ frame (or an ICE6800+ or
6800+ETH module in a FR6802+QXF frame) in order to communicate
remotely via Ethernet.
Alarm Query Fails When a Device Reboots
When you reboot a device connected to your PC, the alarm traffic
hitting the network may cause an alarm query request to time out and
fail. While the query does not automatically retry , it will post an “Alarm
query failed” message to the Diagnostics window.
To clear an “Alarm query failed” message, right-click inside
the Diagnostics window, and then select Refresh from the resulting
context menu.
VTM6801+ Installation and Operation Manual33
Appendix A: Communication and Control Troubleshooting Tips
Hardware Communication and Control Issues
•“Frames Fail to Communicate with the PC after a Power Failure”
on page 34
•“Module Does Not Seem to Work” on page 34
Frames Fail to Communicate with the PC after a Power
Failure
You must exit the software and restart after the frame recovers from its
power failure. To restore communications between the PC and the
frames, ensure that the frames have three or more minutes to recover
from the power failure before you exit the application and restart the
PC.
Module Does Not Seem to Work
Although the following troubleshooting tips may seem obvious, please
take the time to ensure the following:
•All appropriate rear connections are securely made
•The board is securely installed (with no bent pins)
•The frame is turned on
Contacting Customer Service
We are committed to providing round-the-clock, 24-hour service to our
customers around the world. Visit our website for information on how
to contact the Customer Service team in your geographical region.
34VTM6801+ Installation and Operation Manual
Keywords
A-B
Index
D
Alarms 21
alarm query failed 33
Application not responding 32
Back connector
6800/7000 frame 6
FR6802+ frame 5
installing 14
Black and white output DIP switch 18
C
Card-edge controls 16
CCS applications 32
changing parameter settings 29
refreshing and discovering modules 29
Channel LEDs 3
Chrominance 18
Color bar test signal DIP switch 18
Communication failure, frame 34
Connections
external 5
internal 14
Control parameters
changing using CCS applications 29
Control problems 32
Controls, card-edge 16
CoPilot 32