PRODUCT SUPPORT & SERVICE POLICY
WARRANTY
Once you have received the unit, please contact iLs within one week to review product
set-up if assistance is needed. From the date of purchase, you are eligible for 30 days of
free technical support via email and telephone. After 30 days, technical support is available
at $60/hour, billed in 15-minute increments. Additional free support can be found at
www.integratedlistening.com/support.
The process for receiving technical support is as follows:
Telephone or email iLs to set up an appointment with an iLs Engineer at
303-399-4183, or service@integratedlistening.com. We understand equipment problems
require a quick response, and we will reply to you as soon as possible. Please provide
contact information, phone and e-mail, as well as a brief description of the problem you
are experiencing.
Please keep the original order conrmation or invoice number for your iLs Focus System to
track your warranty period.
Integrated Listening Systems guarantees the entire Total Focus System including iPod,
headphones and bone conductor, Integration Kit, iLs Focus Amplier and chargers
against defects in materials and workmanship for a period of 1 year from the date of
order conrmation/invoice.
If a defect exists, iLs will, at its option:
1) Repair the product at no charge, using new or refurbished replacement parts, or,
2) Exchange the product with a product that is new or which has been manufactured
from new or serviceable used parts and is at least functionally equivalent to the original
product.
Misuse of any component voids the warranty. The warranty does not apply to damage
caused by (a) accident, abuse, misuse, liquid contact, re, earthquake, exposure to extreme temperatures or other external cause, (b) , if applicable, removing iPod-to-Amp
cable without rst squeezing side buttons (c) operating the Covered Equipment outside
the permitted or intended uses described by the manufacturer, or (d) service (including
upgrades and expansions) performed by anyone who is not a representative of iLs. Any
modications to the headsets or cable also void the warranty.
Exclusions and Limitations
iLs is not liable for any damage to or loss of any programs, data, or other information
stored on any media not covered by this warranty. Recovery and reinstallation of
system and application software and user data are not covered under this warranty.
Connecting your Apple iPod into a computer may result in permanent data loss.
This is not recommended and resulting loss is not covered by this warranty.
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