IKEA kitchen
appliances, sinks, taps,
worktops, frames, fronts
and xed inside
© Inter IKEA Systems B.V. 2015-2020
Everyday life at home puts high demands
on a kitchen, which is why we test our
kitchens thoroughly to ensure that they can
take being exposed to heavy weights, high
temperatures and everyday use.
We oer you a 25-year guarantee that
covers defects in the material and
workmanship on the METOD kitchen
system. All kitchen mixer taps have a 10year guarantee and all IKEA appliances have
a 2-year guarantee.
This guarantee is valid for domestic
kitchen use and is subject to the terms and
conditions stated in this folder.
TABLE OF CONTENTS
Kitchen drawers, cabinets, fronts, worktops, sinks ...................... 4
Kitchen mixer taps .......................................................................... 5-6
TILLREDA appliances .......................................................................7-9
2 3
KI TCH EN MI XER TA PSKITCHEN
Kitchen drawers, cabinets, fronts, worktops and sinks
How long is the guarantee valid?
The guarantee remains in force for the number of years stated and is valid
from the date of purchase. The original purchase receipt is required as proof of
purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in materials
and workmanship.
METOD kitchen system
What is covered under this guarantee?
This guarantee covers all the following parts of the METOD kitchen
system:
• Cabinet frames (except for TUTEMO)
• Fronts
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• EXCEPTIONELL fully-extending push-to-open drawers
• UTRUSTA shelves of tempered glass and melamine
• Legs and plinths
• Cover panels
• Deco strips/mouldings
• Worktops
• Sinks
• UTRUSTA dish drainers for wall cabinet
• UTRUSTA supporting frame for waste
• VADHOLMA
• TORNVIKEN
FÖRVARA drawers, UTRUSTA wire baskets and TUTEMO have 10year guarantee.
Products not covered under 25 and 10 years guarantee:
Knobs, handles, KNOXHULT kitchen, SUNNERSTA kitchen and FYNDIG sink.
Kitchen mixer taps
How long is the guarantee valid?
The guarantee for kitchen mixer taps purchased at IKEA remains in
force for ten (10) years and is valid from the date of purchase. The
original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
The 10-year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee
applies to domestic use only and covers defects in material and workmanship
in all kitchen mixer taps. Our kitchen mixer taps are tested well beyond all
relevant international standards and we use only top brand components to
secure our 10 year guarantee promise.
This guarantee does not cover normal wear and tear, cuts or scratches, or
damage caused by impacts, accidents or waterborne debris. It also does not
apply to the lter/aerator which should be cleaned regularly or replaced when
worn out.
Follow our assembly instructions and care instructions carefully. This
guarantee does not apply to products that have been stored, assembled or
installed incorrectly, used inappropriately, abused, misused, altered, or cleaned
with wrong cleaning methods or wrong cleaning products.
This guarantee does not apply if the products have been used for public use,
outdoors or in a corrosive environment. It also does not cover accidental
damage.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion,
if it is covered under this guarantee. If considered covered, IKEA through its
own service operations, will then, at its sole discretion, replace it with the same
or a comparable product. If it is covered by this guarantee, IKEA will pay the
costs of replacing it, labour and travel for sta, that IKEA incur, provided that
the product is accessible for replacement without special expenditure. This
does not apply to any work not authorized by IKEA. Replaced tap becomes
the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an
appropriate replacement. It is IKEA that determines, at its sole discretion, what
constitutes an appropriate replacement.
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KI TCH EN MI XER TA PS
APPLIANC ES
Certication
Certain countries have introduced statutory requirements for the approval and
certication of kitchen mixer taps. Our mixer taps have been approved and
certied to meet the relevant demands in every market.
How country, provincial and state law applies
This guarantee gives you specic legal rights, and is in addition to your
statutory legal rights.
How to reach us if you need assistance
Contact your local store or local IKEA customer service. You will nd the
address and phone number in the IKEA catalogue or at www.IKEA.my
TILLREDA appliances
How long is the guarantee valid?
TILLREDA appliances have a two (2) year guarantee, valid from the
original date of purchase.
The original sales receipt is required as proof of purchase.
If service work is carried out under guarantee, this will not extend the
guarantee period for the appliance, or for the new parts.
What is covered under this guarantee?
The guarantee covers faults of the appliance, which have been caused by
faulty construction or material faults from the date of purchase from IKEA. This
guarantee applies to domestic use only. The exceptions are specied under the
headline “What is not covered under this guarantee?”
Which appliances are covered under this guarantee?
The free two-year (2) guarantee is valid for all domestic IKEA kitchen appliances
and covers defects in materials and workmanship.
What will IKEA do to correct the problem?
The designated service company will examine the product and decide, at its
sole discretion, if it is covered under this guarantee.
If considered covered, the designated service company through its own service
operations, will then, at its sole discretion, either repair the defective product
or replace it with the same or a comparable product.
Within the guarantee period, the costs to remedy the fault e.g. repairs, parts,
labour and travel will be covered, provided that the appliance is accessible for
repair without special expenditure.
On these conditions the EU guidelines (Nr. 99/44/EG) and the respective local
regulations are applicable. Replaced parts become the property of IKEA. If the
designated service company repairs or replaces the appliance under the terms
of this guarantee, the designated service company will re-install the repaired
appliance or install the replacement, if necessary. The operation is covered if
the product is easily accessible for repair. If the product is installed in a not
standard built-in solution the customer has to make the product accessible
before the service visit.
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APPLIANC ES
APPLIANC ES
Who will execute the service?
The designated service company will provide the service through its own
service operations or authorized service partner network.
What is not covered under this guarantee?
• Deliberate or negligent damage, damage caused by failure to observe
operating instructions, incorrect installation or by connection to the wrong
voltage, damage caused by chemical or electro-chemical reaction, rust,
corrosion or water damage including but not limited to damage caused
by excessive lime in the water supply, damage caused by abnormal
environmental conditions.
• Consumable parts including batteries and lamps.
• Non-functional and decorative parts which do not aect normal use of the
appliance, including any scratches and possible colour dierences.
• Accidental damage caused by foreign objects or substances and cleaning
or unblocking of lters, drainage systems or soap drawers.
• Damage to the following parts: ceramic glass, accessories, crockery and
cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers,
screens, knobs, casings and parts of casings. Unless such damages can be
proved to be due to production faults.
• Cases where no fault could be found during a technician’s visit.
• Repairs not carried out by our appointed service providers and/ or an
authorised service contractual partner or where nonoriginal parts have
been used.
• Repairs caused by installation which is faulty or not according to
specication.
• The use of the appliance in a non-domestic environment i.e. professional
use.
• Transportation damages. If a customer transports the product to their
home or other address, IKEA is not liable for any damage that may occur
during transport. However, in case of IKEA delivery of the product to the
customer’s delivery address, then eventual damages to the product that
occurs during this delivery will be covered by IKEA, (but not under this
guarantee). For claims under this last particular condition the customer
should contact IKEA Customer Service at www.IKEA.my
• Cost for carrying out the initial installation of the IKEA appliance.
How country law applies
This guarantee gives you specic legal rights, and is in addition to your
statutory legal rights.
Area of validity
For appliances which are purchased in one EU country and taken to another
EU country, the services will be provided in the framework of the guarantee
conditions normal in the new country. An obligation to carry out services in
the framework of the guarantee exists only if the appliance complies and is
installed in accordance with:
� the technical specications of the country where the guarantee claim is
made.
� the assembly and installation instructions and safety information that come
with the appliance.
How to reach us for before buying if you need advice
If you have any questions about our appliances, please contact IKEA Customer
Service at www.IKEA.my or call +(603) 7952 7575
How to reach us if you need service support after buying
Please ring the number given in the documentation that comes with the
product. To make sure that we can give you the best assistance, please read
the Instructions for Use carefully before contacting us. Please also have the
IKEA article number for your appliance at hand before calling us. You’ll nd this
8 digit number on your receipt as well as on the rating plate of the appliance.
These restrictions do not apply to fault-free work carried out by a qualied
specialist using our original parts in order to adapt the appliance to the
technical safety specications of another EU country.
8 9
© Inter IKEA Systems B.V. 2015-2020
Save the
receipt
It is your proof of purchase
and required for the
guarantee to apply. If
anything happens, or if
you’re not satised, just
contact IKEA at IKEA.my
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