IKEA GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years from
the original date of purchase of Your appliance at IKEA, unless the appliance is named
LAGAN in which case two (2) years of guarantee apply. The original sales receipt is required as proof of purchase. If service work is
carried out under guarantee, this will not extend the guarantee period for the appliance,
Which appliances are not covered by the
IKEA five (5) years guarantee?
The range of appliances named LAGAN and
all appliances purchased in IKEA before 1st of
August 2007
Who will execute the service?
IKEA service provider will provide the service
through its own service operations or authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance,
which have been caused by faulty construction
or material faults from the date of purchase
from IKEA. This guarantee applies to domestic
use only. The exceptions are specified under
the headline “What is not covered under this
guarantee?” Within the guarantee period, the
costs to remedy the fault e.g. repairs, parts, labour and travel will be covered, provided that
the appliance is accessible for repair without
special expenditure. On these conditions the
EU guidelines (Nr. 99/44/EG) and the respective local regulations are applicable. Replaced
parts become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will examine
the product and decide, at its sole discretion,
if it is covered under this guarantee. If considered covered, IKEA service provider or its authorized service partner through its own service operations, will then, at its sole discretion,
either repair the defective product or replace
it with the same or a comparable product.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage
caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by
excessive lime in the water supply, damage
caused by abnormal environmental conditions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible color
differences.
• Accidental damage caused by foreign ob-
jects or substances and cleaning or unblocking of filters, drainage systems or soap
drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps
and lamp covers, screens, knobs, casings
and parts of casings. Unless such damages
can be proved to have been caused by production faults.
• Cases where no fault could be found during
a technician’s visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where nonoriginal parts have been used.
• R ep ai rs c au sed by ins ta lla ti on whi ch is f au lt y
or not according to specification.
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages. If a customer
transports the product to their home or other
address, IKEA is not liable for any damage
that may occur during transport. However,
if IKEA delivers the product to the customer's
delivery address, then damage to the product that occurs during this delivery will be
covered by this guarantee.
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