iiNet TGIINet-1 Quick Setup Manual

Technicolor modem TGIINet-1

Quick Setup Guide

i

i

n

e

t

.

n

e

t

.

a

u

/

n

b

n

i

i

n

e

t

.

n

e

t

.

a

u

/

n

b

n

i

i

n

e

t

.

n

e

t

.

a

u

/

n

b

n

i

i

n

e

t

.

n

e

t

.

a

u

/

n

b

n

This guide will tell you everything you need

to know about setting up your home network

including internet, WiFi and Netphone (VoIP).

Welcome

What are you setting up today?

You’ll need to plug in a little differently depending
on which type of internet service you have.

ADSL or VDSL Broadband

See page 6

Naked broadband

See page 10

NBN Fibre

See page 12

Netphone

See page 20

Need some

WiFi tips?

To customise your default WiFi

network name and password, turn

to page 16.

For tips on how to connect to the

WiFi, see page 22.

4

Get to know your modem’s ports

DSL

For use with

xDSL or Naked

broadband only

Phone

Plug in a handset

to use with a

Netphone service

or Home Phone

PSTN

For use with Home

Phone services

(xDSL only)

USB 1 and 2

Plug in a USB drive

to share files via

home network

or a 3G modem

to route mobile

broadband as WiFi

Ethernet 1-4

Connect
computers or
laptops with an
Ethernet cable

WAN

For use with NBN
Fibre or other
fibre services

Power port

Power button

Reset button

Hold for 5-8

seconds to factory

reset

5

Get to know your modem’s lights

Status

Orange - booting up

Red - Offline

Green - Online

Flashing orange -

Upgrade in progress

Wireless

Green - WiFi is on

Flashing - WiFi booting
up/WiFi activity

WPS

Flashing orange - WPS
connection in progress

Green - Connection
successful

Red - Connection failed

Phone

Green - Netphone enabled

Flashing - Call in progress

Wireless button

Turn WiFi broadcasting
on/off

WAN

Green - DSL or WAN port

connection

Flashing - Connection

activity

Internet

Green - Internet

connection

Red - Connection failed

Flashing - Connection

activity

Ethernet

Green - Ethernet

connection

Flashing - Connection

activity

6

Phone socket

Ethernet Cable

Power Button

Power Cable

Power Socket

Plugging in for ADSL and VDSL

ADSL

LINE

PHONE

Line Filter

You only need to use the line filter if you have ADSL and
you need to plug the modem and a handset for Home
Phone into the same wall socket

Phone Cable

(optional)

Phone Cable

Line Filter

Cable

Phone Handset

Handset for
Netphone

(optional)

Plug into your
computer’s
Ethernet Port

(optional)

7

1. Take the grey-tipped phone cable and plug it into the grey DSL port on the back of your modem.

2. The other end of the cable may be plugged directly into the phone socket on the wall OR into the ADSL port

on the line filter if you need to share the phone socket with a Home Phone.

3. Plug the black power supply cable into the modem’s Power port and an available power outlet. Turn the

modem on using the Power button.

4. You can connect WiFi enabled computers, tablets or smartphones to your modem’s WiFi network using the

details on the Default Wireless Settings card found in the box.

5. Alternatively, use the yellow-tipped Ethernet cable to connect a computer’s Ethernet port to any of the

yellow LAN ports.

6. Let your modem rest for 10-15 minutes. In most cases it will retrieve your settings and get online

automatically. Try viewing a website – if it works, you can skip to page 16.

If you were unable to view a website, ADSL users should follow the advice on the next page.

VDSL users (typically former TransACT customers) should see page 9.

Plugging in for ADSL and VDSL

8

Manual settings for ADSL or Naked broadband

1. On your connected computer or WiFi device, open your web

browser and go to http://10.1.1.1

2. Log in with the default username and password, which are

both admin.

3. The Setup Wizard should run; if not, simply click Setup Wizard

on the dashboard. Enter the following details:

WAN Interfaces: ADSL

WAN Type: PPP over Ethernet

Username: Your broadband username

(include any “@domain.com.au”)

Password: Your broadband password (case sensitive)

VPI Number: 8

VCI Number: 35

4. If you have iiNet Netphone (VoIP), enter your VoIP details on

the next page, otherwise click “I don’t have VoIP”. You can set
up VoIP from other providers later with the steps on page 20.

5. Click Next, and then turn to page 16 to continue with the WiFi

setup.

3

4

9

Manual settings for VDSL broadband

1. On your connected computer or WiFi device, open your web

browser and go to http://10.1.1.1

2. Log in with the default username and password, which are

both admin.

3. The Setup Wizard should run; if not, simply click Setup Wizard

on the dashboard. Enter the following details:

WAN Interfaces: VDSL

WAN Type: PPP over Ethernet

Username: Your broadband username

(include any “@domain.com.au”)

Password: Your broadband password (case sensitive)

4. If you have iiNet Netphone (VoIP), enter your VoIP details on

the next page, otherwise click “I don’t have VoIP”. You can set
up VoIP from other providers later with the steps on page 20.

5. Click Next, and then turn to page 16 to continue with the WiFi

setup.

3

4

10

Plugging in for Naked broadband

Power Cable

Plug into your
computer’s
Ethernet Port

(optional)

Phone socket

Ethernet Cable

Power Button

Phone Cable

Power Socket

Handset for
Netphone

(optional)

11

Plugging in for Naked broadband

1. Take the grey-tipped phone cable and plug it into the grey DSL port on the back of your modem.

2. Plug the other end of the cable directly into the phone socket on the wall. Do not use the line filter.

3. Plug the black power supply cable into the modem’s Power port and an available power outlet. Turn the

modem on using the Power button.

4. You can connect WiFi enabled computers, tablets or smartphones to your modem’s WiFi network using the

details on the Default Wireless Settings card found in the box.

5. Alternatively, use the yellow-tipped Ethernet cable to connect a computer’s Ethernet port to any of the

yellow LAN ports.

6. Let your modem rest for 10-15 minutes. It should retrieve your settings and get online automatically. Try

viewing a website – if it works, you can skip to page 16.

If you were unable to view a website, don’t panic. Just follow the steps on page 8.

12

Plugging in for NBN or Fibre

Smart wiring

Some newer homes have internal smart wiring, allowing your NBN Connection Box to be plugged into a
patch panel in one room, and your modem to be plugged into the corresponding port on a patch panel
in another room.

NBN Connection
Box / Fibre Unit

Ethernet Cable

Power Button

Power Cable

Ethernet Cable

Power Socket

Plug into your
computer’s
Ethernet Port

(optional)

Handset for
Netphone

(optional)

13

Plugging in for NBN or Fibre

1. Take the red-tipped Ethernet cable and plug it into the red WAN port on the back of your modem.

2. Plug the other end of the cable directly into the active UNI-D port on your NBN Connection Box or fibre

unit. This is typically UNI-D1. If this doesn’t work and you don’t know which one to use, please contact us
using the details on the back cover of this guide.

3. Plug the black power supply cable into the modem’s Power port and an available power outlet. Turn the

modem on using the Power button.

4. You can connect WiFi enabled computers, tablets or smartphones to your modem’s WiFi network using the

details on the Default Wireless Settings card found in the box.

5. Alternatively, use the yellow-tipped Ethernet cable to connect a computer’s Ethernet port to any of the

yellow LAN ports.

6. Let your modem rest for 5-10 minutes. It should retrieve your settings and get online automatically. Try

viewing a website – if it works, you can skip to page 16.

If you were unable to view a website, simply follow the steps on the next page.

14

Manual settings for NBN or Fibre

1. On your connected computer or WiFi device, open your web

browser and go to http://10.1.1.1

2. Log in with the default username and password, which are

both admin.

3. The Setup Wizard should run; if not, simply click Setup Wizard

on the dashboard. Enter the following details:

WAN Interfaces: Ethernet

WAN Type: Dynamic IP Address*

*Note: South Brisbane, Places Victoria and some OptiComm
Fibre services will need WAN Type PPP over Ethernet instead.
You will also need to enter your broadband username and
password.

4. If you have iiNet Netphone (VoIP), enter your VoIP details on

the next page, otherwise click “I don’t have VoIP”. You can set
up VoIP from other providers later with the steps on page

20.

5. Click Next, and then turn to page 16 to continue with the WiFi

setup.

3

4

15

16

WiFi settings

Your modem can broadcast your internet as a wireless signal for your WiFi enabled computers, tablets and
smartphones to connect to.

1. Your modem already has a default WiFi network set up on it. You’ll find the network name and password on

the base of your modem, as well as your Default Wireless Settings card.

2. We recommend leaving the default WiFi settings unchanged - after connecting once, your device will

remember the settings for you. Connection advice can be found on page 22.

3. If you want, you can change the WiFi settings during steps 3 and 4 of the Setup Wizard, or by clicking the

Wireless option on the http://10.1.1.1 dashboard.

4. Wireless 2.4GHz (WiFi) must be turned ON to broadcast WiFi. If you turn SSID Broadcast off, your network

name will not be visible to WiFi devices and you’ll have to enter it manually when connecting a device.

17

WiFi settings

IMPORTANT

It’s good to love your neighbour, but not enough to give them free WiFi! You should always
set a password for your WiFi network and only share it with people you trust.

5. Change your SSID Broadcast name as desired. This is the name of your WiFi network that you’ll need to

connect to.

6. Security Key Type should be set to WPA+WPA2 PSK. You can then change your Security Key (WiFi

password) as desired.

18

Router Security settings

Step 5 of the Setup Wizard allows you to change the username
and password used to log in on the http://10.1.1.1 page. This can be
handy if you have tenants or meddling teens and you don’t want
them to change your modem settings.

Default username: admin

Default password: admin

To keep the defaults, simply retype “admin” in all the text boxes.
If you do set a custom username and/or password, you should
write it down and keep it somewhere safe.

TIP

If you ever forget your custom login details, you
can factory reset the modem to return it to the
default “admin” settings. However, you will also
lose all other custom settings, so you’ll need to set
up your modem again.

19

All done!

Your modem should now be online, allowing you to access websites

and all the other joys of the internet.

If you have a Netphone (VoIP) service, please see page 20 for setup

instructions.

If you can’t view websites or you have any other trouble, please

contact our friendly Support Team using the information on the

back cover of this guide.

20

Setting up VoIP

If you didn’t set up VoIP in the Setup Wizard or you have a third party VoIP provider, please use these instructions.

1. On your connected computer or WiFi device, log in at http://10.1.1.1. The default username and password are

both admin.

2. Click Telephony on the dashboard. On the Global page, underneath SIP Network, click the Edit button to the

right of the existing SIP Network entry. Edit to the following settings:

SIP Domain: Your VoIP provider’s SIP domain*

Primary Registrar: Your VoIP provider’s SIP server*

Primary RegistrarPort: 5060

Primary Proxy: Your VoIP provider’s SIP server*

Primary ProxyPort: 5060

Expire time: 3600

*You’ll find a list of iiNet Group VoIP settings on the next page. If your VoIP provider isn’t listed, please check their
website for their VoIP settings.

21

IINET GROUP VOIP SETTINGS

iiNet

SIP domain – iinetphone.iinet.net.au
SIP server – sip.STATE*.iinet.net.au

Westnet

SIP domain – sip.westnet.com.au
SIP server – sip.STATE*.westnet.com.au

Adam Internet

SIP domain – sip.adam.com.au
SIP server – sip.sa.adam.com.au

Internode

SIP domain & server – sip.internode.on.net

*Replace “STATE” with your state or
territory i.e. ACT, NSW, NT, QLD, SA, TAS,
VIC or WA.

Setting up VoIP

3. Select the Phone Numbers tab and then click Create

New, entering the following settings:

Username: Your VoIP number (no spaces or brackets)

URI: Your VoIP number (no spaces or brackets)

Password: Your VoIP password (case sensitive)

Display Name: Your VoIP number (no spaces or brackets)

SIP Network: SIP Network

Port: FXS

4. Click the Apply button to the right to save your

settings. If successful, Registered will show a green
icon.

5. Try making a test call on a handset plugged into your

modem’s green phone port.

22

How to connect to WiFi

If your operating software isn’t listed
here, please contact your software
provider for support.

■ Windows 7: Page 23

■ Windows 8: Page 23

■ Windows XP: Page 24

■ Android OS: Page 24

■ Mac OSX: Page 25

■ iPhone/iPad iOS: Page 25

1. Take your WPS-enabled device to the same room

as your modem.

2. Press the WPS button on the left side of the

modem to turn on WPS search mode. The Status
light on the modem will flash.

WPS Setup

Please see your
Default Wireless
Settings card,
or learn how to
customise your
WiFi settings on
page 16.

3. Turn on WPS search mode on your device. If

you’re not sure how to do this, please consult
the device’s user manual.

4. The modem and device should establish a

connection to each other automatically.

Your modem also has WiFi Protected Setup (WPS) which can be used to connect WPS-enabled devices to the
WiFi. Please note that Apple devices (e.g. iPhone) are not WPS-enabled.

23

WiFi - Windows 7 and Windows 8

WINDOWS 7

1. Click the Network icon in the bottom right-hand

corner of the screen.

2. Select your WiFi network from the list of

available networks and click Connect.

3. Enter your WiFi password and then click OK.

WINDOWS 8

1. In Desktop view, click the Network icon in the

bottom right-hand corner of the screen.

2. Select your WiFi network from the list of available

networks.

3. Make sure Connect Automatically is ticked and

then click Connect.

4. Enter your WiFi password and then click OK.

24

WiFi - Windows XP and Android OS

WINDOWS XP

1. Open the Start menu and click Connect To.

2. Select Wireless Network Connection.

3. Select your WiFi network from the list of

available networks and click Connect.

4. Enter your WiFi password and then click

Connect.

ANDROID OS

Android OS may vary. Consult your device’s support
website if these steps don’t work for you.

1. Tap the Apps icon on the home screen and then

tap Settings.

2. Tap Wi-Fi and make sure the WiFi switch is set to ON.

3. Select your WiFi network from the list of available

networks.

4. Enter your WiFi password and then tap Connect.

25

WiFi - Mac OSX and iOS

MAC OSX

1. Click the Wi-Fi (aka AirPort) icon in the top

right-hand corner of the screen.

2. You may need to select Turn Wi-Fi On.

3. Select your WiFi network from the list of

available networks.

4. Enter your WiFi password and then click Join.

iPHONE/iPAD iOS

1. Tap the Settings icon on the home screen and

then tap Wi-Fi.

2. Make sure the WiFi switch is set to ON.

3. Select your WiFi network from the list of available

networks.

4. Enter your WiFi password and then tap Join.

26

1 How to claim under the warranty and your rights

1.1 In order to claim under the warranty, you should
contact us to advise that you wish to claim under
the warranty and answer any questions we have. We
will assess whether you are eligible to claim under
the warranty and determine, at our option and in
accordance with any specific terms that apply to the
relevant equipment, whether to repair or replace your
equipment, or provide a credit.

iiNet:

• Phone: 13 22 58

• Email: [e-mail]

Westnet:

• Phone: [phone]

• Email: [e-mail]

Internode:

• Phone: [phone]

• Email: [e-mail]

Adam Internet:

• Phone: [phone]

• Email: [e-mail]

1.2 If we determine that your equipment needs to be
returned, you will be sent replacement equipment

and a return freight bag in which to return the faulty
equipment.

1.3 If the faulty equipment is not returned to us, with all
cables, accessories and components, within 21 days of
you receiving the replacement equipment and return
freight bag, you will be charged the full price for the
purchase of the equipment that we sent to you, plus
any shipping costs relating to the prepaid satchel that
was sent to you. You will also still be charged for the
original equipment and if the original equipment has
already been paid for, you will not be entitled to a
refund.

1.4 The warranty does not apply to faults caused by any of
the following (Non Covered Events):

a) any equipment not supplied by us;

b) any interference with or modification to the

equipment or a failure to use it in accordance with
instructions; or

c) damage caused by you or someone who has used

the equipment (for example misuse or exposure
to liquid or excessive heat); or

d) an external event (for example a fire or flood).

1.5 If on inspection of the returned equipment we
determine that the fault was caused by a Non Covered
Event, you will be charged for the original equipment

Warranty Information

27

(or if the original equipment has already been paid
for, you will not be entitled to a refund) and the
replacement equipment, unless:

a) you have not used the replacement equipment;

b) and you return it to us in its unopened packaging,

in which case, you will not be charged for the
replacement equipment.

1.6 The repair or replacement of equipment may result in
loss of data (such as loss of telephone numbers stored
on your handset).

1.7 Goods presented for repair may be replaced by
refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the
goods. If your equipment is replaced with refurbished
equipment, the warranty applies in relation to that
refurbished equipment from the remainder of the
original Warranty Period or thirty days, whichever is
longer.

1.8 The benefits given to you by this warranty are in
addition to other rights and remedies you may have at
law.

1.9 Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not
amount to a major failure.

1.10 This warranty is given by iiNet Limited (ACN 068 628

937) of 1/502 Hay Street, Subiaco, WA, 6008.
You can contact us on 13 22 58 or via email to
[e-mail] if you have any questions
regarding this warranty.

1.11 Latest Warranty Information: http://www.iinet.net.au/

about/legal/pdf/general-equipment-warranty.pdf

2 Warranty Period

Purchase: 24 Months

Rental: For the lifetime of the Rental Contract

2.1 You must notify us of the fault with your equipment
within the applicable Warranty Period (beginning from
the date you purchased the equipment)

2.2 We will repair, replace or provide credit for faulty
equipment provided by us at no cost to you, if you
notify us of the fault within the applicable Warranty
Period.

2.3 However, we will charge you for the repair or
replacement of faulty equipment, if the fault was
caused by a Non Covered Event.

2.4 If we decide to repair the equipment, you must give
us sufficient information to assess the fault, including
allowing us to test your personal computer.

If you have any issues with your set up or

technology just isn’t your strong point, you can

always call our friendly staff for a hand.

Westnet Support

Available 24/7

1300 786 068

[e-mail]

Internode Support

7am - Midnight (CST) 7 days

1300 788 233

[e-mail]

Adam Support

8am - 10pm (CST) Mon-Fri

9am - 5pm (CST) Weekends

1300 002 326

[e-mail]

iiNet Support

Available 24/7

13 22 58

[e-mail]

Support