INSTALLATION AND
OPERATION INSTRUCTIONS
27" ELECTRIC FIREPLACES
27" Electric Fireplaces
P/N 900273-00 Rev. NC 11/2015
MODELS
CAPELLA 27
This manual will enable you to obtain a safe, effi cient and dependable
installation and operation of your electric fi replace. Please read and
understand these instructions before beginning your installation.
Do not alter or modify this fi replace or its components under any circumstances. Any modifi cation or alteration of the fi replace system, including
but not limited to the fi replace and accessories, may void the warranty,
listings and approvals of this system and could result in an unsafe and
potentially dangerous installation.
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE
VAPORS AND LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER
APPLIANCE.
IHP ELECTRIC FIREPLACES ARE DESIGNED FOR USE AS A
DECORATIVE APPLIANCE AND/OR AS A SUPPLEMENTAL HEATER.
THEY ARE NOT INTENDED FOR CONTINUOUS USE AS A PRIMARY
HEAT SOURCE.
A French manual is available upon request. Order P/N 900276-00
Ce manuel d’installation est disponible en francais, simplement en
faire la demande. Numéro de la pièce 900276-00.
ERT3027
FOR YOUR SAFETY
MPE27-2SPARK 27
INSTALLER: leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
C
®
US
CSA Report No. 1692948
CONGRATULATIONS!
In selecting this Innovative Hearth Products (IHP) electric fi replace, you have chosen
the fi nest and most dependable fi replace found anywhere. A beautiful and prestigious
addition to the fi nest homes.
Please read and carefully follow all of the instructions found in this manual. Please pay
special attention to the safety instructions provided in this manual. The Homeowner's
Care and Operation Instructions included here will assure that you have many years of
dependable and enjoyable service from your product.
TABLE OF CONTENTS
Packaging List ................................... page 2
Introduction ...................................... page 2
Locating Fireplace ............................. page 3
Tools/Supplies Required ................... page 3
Framing Specifi cations ...................... page 4
Fireplace Specifi cations ..................... page 4
Clearances ........................................page 5
Pre-installation .................................. page 5
Final Finishing ................................... page 5
Break-In Period .................................. page 5
Operating Instructions ......................page 6
Remote Control Operation ................page 6
Back Glass ........................................page 7
LED Strip Replacement Procedure..... page 7
Product Reference Information.......... page 8
Optional Accessories ......................... page 7
Troubleshooting ................................ page 8
Replacement Parts ............................ page 9
Warranty Certifi cate ...........................page 11
PACKAGING LIST
This assembled Electric Room Heater is
packaged with:
• One accessory package located in the
fi rebox, containing;
1 ea. Installation and Operation Manual.
1 ea. Remote Control
INTRODUCTION
This Electric Fireplace is designed for residential applications to be framed in as a fi replace.
This appliance has been tested in accordance
with UL 2021 and CSA C22.2 No. 46-M198
standards for fi xed and location dedicated
electric room heaters.
Installation must conform to local codes. In
the absence of local codes, electrical wiring
and grounding must comply with the National
Electrical Code ANSI/ NFPA 70 - latest edition.
In Canada, the current CSA C22.1 Canadian
Electrical Code - latest edition.
CAUTION: Extreme caution is necessary
when any heater is used by or near children
or invalids and whenever the heater is left
operating and unattended.
CAUTION: This appliance is mounted on
rubber feet. The purpose of these feet is to
ensure adequate air circulation beneath the
fi replace. Do not remove these feet. Do not
install the fi replace directly onto a carpet,
rug, furniture or similar surfaces, which
could hinder or block the airfl ow.
IMPORTANT
These fi replaces are designed
as supplemental heaters. Therefore, it is advisable to have an
alternate heat source when
installed in a dwelling.
TO PREVENT A POSSIBLE FIRE, DO NOT
BLOCK AIR INTAKES OR EXHAUSTS
IN ANY WAY. DO NOT USE NEAR SOFT
SURFACES, LIKE A PILLOW, WHERE
OPENINGS MAY BECOME BLOCKED.
THIS APPLIANCE MAY BECOME HOT
WHEN IN USE. TO AVOID BURNS, DO NOT
LET BARE SKIN TOUCH HOT SURFACES.
KEEP COMBUSTIBLE MATERIALS, SUCH
AS FURNITURE, PILLOWS, BEDDING,
PAPERS, CLOTHES AND CURTAINS AT
LEAST 3 FEET (1 METER) FROM THE
FRONT OF THIS APPLIANCE.
DO NOT OPERATE ANY HEATER WITH
DAMAGED WIRING OR CONNECTORS, OR
AFTER THE APPLIANCE MALFUNCTIONS,
OR IF IT HAS BEEN DROPPED OR DAMAGED IN ANY WAY.
WARNING
If the information in this manual
is not followed exactly, an electrical shock or fi re may result
causing property damage, personal injury or loss of life.
2
IMPORTANT: Before starting your fi replace
installation, read this installation and operation manual very carefully to ensure you
understand it completely and in entirety.
Failure to follow these instructions may
result in a possible electric shock, fi re
hazard and/or injury or property damage
and will void the warranty.
NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
ANY REPAIRS TO THIS FIREPLACE
SHOULD BE PERFORMED BY A QUALIFIED
SERVICE TECHNICIAN.
UNDER NO CIRCUMSTANCES SHOULD
THIS FIREPLACE BE MODIFIED. PARTS
HAVING TO BE REMOVED FOR SERVICING
MUST BE REPLACED PRIOR TO OPERATING THE FIREPLACE AGAIN.
DO NOT USE THIS APPLIANCE OUTDOORS. DO NOT EXPOSE FIREPLACE TO
THE ELEMENTS (SUCH AS RAIN, ETC.).
NEVER LOCATE THIS APPLIANCE WHERE
IT COULD FALL INTO A BATHTUB OR
OTHER WATER CONTAINER.
DO NOT RUN ELECTRICAL WIRING OR
POWER CORD UNDER CARPETING. OR
COVER WITH THROW RUGS, RUNNERS
OR SIMILAR MATERIALS.
FOR 120 VAC POWER CORD AVOID THE
USE OF AN EXTENSION CORD BECAUSE
THE EXTENSION CORD MAY OVERHEAT
AND CAUSE A RISK OF FIRE. HOWEVER,
IF YOU HAVE TO USE AN EXTENSION
CORD, THE CORD SHALL BE NO. 14
AWG MINIMUM SIZE AND RATED NOT
LESS THAN 1800 WATTS, 15 AMPS. THE
EXTENSION CORD MUST BE A THREE
CONDUCTOR SHEATH CABLE WITH
GROUNDING TYPE PLUG AND CORD
CONNECTION.
THIS APPLIANCE HAS HOT AND ARCING
OR SPARKING PARTS INSIDE. DO NOT
USE IT IN AREAS WHERE GASOLINE,
PAINT OR FLAMMABLE LIQUIDS ARE
USED OR STORED.
LOCATING YOUR IHP ELECTRIC
FIREPLACE
Your new fi replace may be installed into existing
framing or built into a wall (see Figure 1), or
set in a freestanding mantel cabinet available
from your dealer (see Page 9).
When choosing a location for your new fi replace, ensure that the general instructions are
followed. Also, for the best effect, install the
fi replace out of direct sunlight and away from
overhead lighting. See Figure 1.
Top View Showing Approved
Room Locations Of Fireplace
TOOLS AND BUILDING SUPPLIES
NORMALLY REQUIRED
TOOLS:
Phillips Screwdriver
Hammer
Saw and/or Saber Saw
Level
Measuring Tape
Plumb Line
Electric Drill And Bits
Pliers
Square
Gloves
BUILDING SUPPLIES:
Framing Materials
Wall Finishing Materials
Mantel
Caulking Materials
(noncombustible)
IMPORTANT NOTE: This fi replace system
is not diffi cult to install. However, in the
interest of safety, it is recommended that
the installer be a qualifi ed or certifi ed
“tradesman” familiar with commonly
accepted fi replace installation and safety
techniques as well as prevailing local
codes.
THIS FIREPLACE SHOULD NOT BE USED
AS A DRYING RACK FOR CLOTHING, NOR
SHOULD CHRISTMAS STOCKINGS OR
OTHER DECORATIONS BE HUNG NEAR IT.
USE THIS APPLIANCE ONLY AS
DESCRIBED IN THIS MANUAL. ANY
OTHER USE IS NOT RECOMMENDED BY
THE MANUFACTURER AND MAY CAUSE
A FIRE, ELECTRIC SHOCK OR INJURY
TO PERSONS.
IF APPLIANCE IS TO BE DISCONNECTED,
TURN OFF CONTROLS FIRST.
DO NOT INSERT OR ALLOW FOREIGN
OBJECTS TO ENTER ANY VENTILATION
OR EXHAUST OPENING, AS THIS MAY
CAUSE AN ELECTRIC SHOCK, FIRE, OR
DAMAGE TO THE APPLIANCE.
SAVE THESE INSTRUCTIONS.
Figure 1
THIS APPLIANCE IS NOT INTENDED FOR
USE IN BATHROOMS, LAUNDRY AREAS
OR SIMILAR INDOOR LOCATIONS.
NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
3
FRAMING SPECIFICATIONS
22-1/2"
(572 mm)
32"
(833 mm)
Corner View
Note: Framing dimensions are calculated for an in front of the
wall front face installation with finish dry wall in place.
Figure 2
25"
(635 mm)
51-1/4"
(1302 mm)
Electrical
Junction
Box
25"
(635 mm)
Front View
31-1/4"
(794 mm)
Electrical
Junction
Box
(On Right
Side)
4"
(102 mm)
2 x 4
31-1/4"
(794 mm)
11"
(280 mm)
Side View
FIREPLACE SPECIFICATIONS
32"
23-1/2"
Top View
23-1/4"
28-1/4"
1-1/8"
5/8"
9-1/2"
29-7/8"
29-3/8"
27-1/8"
Front View
10-3/4"
Right Side
Figure 3
4
NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
FIREPLACE SPECIFICATIONS
Model: Capella 27
Model: ERT3027
Model: Spark 27
Model: MPE 27-2
Description: Electric Fireplaces, 27”
Shipping Weight: 78 lb.'s (35 KG)
Packaging:
34 1/2” x 14” x 34”
(876 mm x 356 mm x 864 mm)
14.1 cu. ft.
Power Requirements:
(120 Volt, 60 Hz.)
Rated Wattage - 1600 Watts
Amperage - 15 Amps
Blower CFM: 83 CFM
(120 V): 5,461 BTU/HR
MINIMUM CLEARANCES TO COMBUSTIBLES
Clearances
Sides 25.5 mm - 1 inch
Floor 25.5 mm - 1 inch
Top 25.5 mm - 1 inch
Table 2
Mantel Clearance: Combustible and Noncombustible mantels may be installed at any
height above the top of the face of fi replace.
WARNING
To prevent contact with sagging or loose insulation, the
appliance must not be installed
against vapor barriers or
exposed insulation. Localized
overheating could occur and a
fi re could result. Insulation and
a vapor barrier should be placed
a minimum of 1 inches from the
appliance.
PRE-INSTALLATION
Before You Start
Check appliance for any concealed damage.
DETAILED INSTALLATION STEPS
1. Complete the framing opening to the dimen-
sions specifi ed in Figure 2 or assemble
mantel.
2. A dedicated circuit is not required. Use an
outlet that is protected by a ground fault
circuit interrupter where required by electrical code.
3. Plug the fi replace into receptacle.
4. Slide the fi replace into place in framed/
fi nished opening or into mantel.
5. Perform a function test. See Operating
Instructions and Remote Control Operation
on Page 6.
FINAL FINISHING
Materials such as brick and tile can be extended
down to the top of the fi replace. Do not extend
down, covering the outlet or glass enclosure
panel (optional kit).
There are a wide variety of “fi nished looks” for
these fi replaces, from formal wall decor with
elaborate mantels to rustic wood paneling or
warm brick facings.
Hearth
An aesthetically pleasing fi replace hearth can
be installed, if desired.
BREAK-IN PERIOD
During the fi rst few initial uses of this heater,
there may be a release of a slight, harmless odor.
This odor is a normal occurrence caused by the
initial heating of the internal heating elements
and should not reoccur.
EXISTING FIREPLACE INSTALLATION
Thoroughly clean out the existing fi replace and
hearth area.
Plan the power supply. If an existing grounded
outlet is near the fi replace, the cord can run
along the front of the fi replace. If the cord is
not long enough to reach the outlet, a grounded
extension cord minimum AWG No. 14 and rated
to a minimum of 1875 watts, may be used.
Hearth Protection: A hearth is not mandatory,
but may be used for aesthetic purposes. Secure
the hearth extension to the fl oor to prevent possible shifting. Do not block the airfl ow beneath
the appliance (read the following WARNING).
WARNING
This appliance is mounted on
rubber feet to ensure adequate
air circulation beneath fi replace.
Do not block airfl ow at the bottom
air intakes.
IMPORTANT: Cold climate installation recom-
mendation: when installing this fi replace against
a non-insulated exterior wall or chase, it is
mandatory that the outer walls be insulated to
conform to applicable insulation codes.
WARNING
Electrical wiring must comply
with local building codes and
other applicable regulations to
reduce the risk of fi re, electrical
shock and injury to individuals.
WARNING
Do not use this fi replace if any
part of it has been underwater.
Immediately call a qualified
service technician to inspect the
fi replace and replace any part of
the electrical system which has
been under water.
NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
If you plan to cut or drill a hole in the existing
fi replace for wiring, it is best to hire a professional to do this step in order to prevent personal
injury. To reduce the risk of fi re, do not run the
power cord under rugs, carpets, etc. Arrange
the power supply cord away from high traffi c
areas where it may pose a tripping hazard.
5
NEW CONSTRUCTION OR RENOVATION
1. Select a location that is not prone to moisture
and is located at least 3 feet (or 0.9m) away
from combustible materials such as curtains
or drapes, furniture, bedding, paper, etc.
2. Place the unit in selected location to see how
it will look in the future.
3. Mark the desired location on the fl oor and
store unit in a safe, dry and dust free location.
4. Frame in an opening leaving at least 1/4"
(6mm) around the edge of the unit. Any
new wiring must be done in compliance with
local and national codes and other applicable
regulations in order to reduce the risk of fi re,
electric shock or other injuries. Therefore,
it is strongly recommended that you hire a
professional to complete any such work.
Flame Control
Button
Control Button
Temperature
LED
TM
FL
Remote Control
Temperature
ON/OFF Power
Button
Receiver
A
C
B
D
E
F
I
H
G
K
J
INSTALLING THE FIREPLACE INSERT
1. Once the site has been prepared, the fi replace
insert can be installed.
2. Make sure the switch is in the "OFF" position.
3. Plug the fi replace into a 15-amp/120 volt,
grounded outlet.
4. Push the fi replace insert so that the trim is
against the fi nished mantel or wall surface.
WARNING
GRILLS ON THIS ELECTRIC FIREPLACE CANNOT, IN ANY WAY, BE
COVERED AS IT MAY CREATE A
FIRE HAZARD.
NOTE: Power supply service must be complete
prior to fi nishing, to avoid reconstruction.
Grills and air openings cannot be covered in
any circumstances.
OPERATING INSTRUCTIONS
1. Plug in your electric fi replace.
2. Main ON/OFF Power switch: This switch
is located on the right side of the control
panel (see Figure 4). When the unit is on,
the default settings for the fi replace is HI
ember bed and fl ame and the heater is OFF.
3. Temperature Control button and LED: This
button is located to the left of the Remote
Control Receiver (see Figure 4). The LED
is located to the left of the Flame Button.
Push button to cycle through the settings.
When this button is pushed, the LED will
change to its corresponding color; Green
for LO, Orange for MED, and Red for HI.
When heater is on, heat will emit through
vents located above the fi rebox opening
panel (see Figure 6, Page 7).
Figure 4
The heater has a built in thermostat so it will shut
off automatically once the set temperature is
reached. It will also turn on automatically if
the room temperature drops below the set
temperature.
NOTE: When the heater is turned on for the
fi rst time, it may release a slight, harmless odor.
This odor is a normal occurrence caused by the
initial heating of the internal heating elements
and should not occur again.
4. Flame Control button: This button is located
to the left of the Temperature Button (see
Figure 4). After power is on, push the
Flame Control Button to adjust fl ame and
ember bed brightness. Press and release
the Flame Control Button to cycle through
LO, MED, HI and OFF.
OPERATING BY REMOTE CONTROL
(see Figure 5)
1. To control the electric fi replace by remote
control, the main power on/off switch
should be in the off position. This switch is
located on the front left fl oor of fi rebox (see
Figures 4 & 5).
2. When operating the remote control, it must
be pointed at the logs inside the electric
fi replace and a beep must be heard each time
you press a function button. The beep lets
you know the remote control is operating the
function button you are pressing.
3. Remote On/Off Button - The button on the
top left (see A) is the on/off power button.
When pressing this button you will hear
a beep, this will activate the power to the
fi replace. You must then press the display
button (C) to activate the lights.
Figure 5
4. To increase the brightness, press and release
the light brighten button (see E). Each time
you press this button you will hear a beep,
and the brightness will increase slightly until
the maximum brightness is achieved. To
decrease the brightness, press and release
the light dimming button (see D). Each time
you press this button you will hear a beep,
and the brightness will decrease slightly
until the minimum brightness is achieved.
5. Heater Button - Press this button and the
heater will operate at 1900W (F). If pressed
again, the heater will turn off.
6. Temp - Press this button (I) to automatically
control room temperature.
HIGH (H), or LO (G). The heater is preset
to the following temperatures:
• HIGH heater works at 1900W
• LO heater works at 950W6.
7. If a yellow fl ame is desired, press and
release the (K) button until the desired fl ame
color is reached. Each time the button is
depressed, you will hear a beep and the
fl ame will change from blue to yellow until
the maximum setting is reached. If a blue
fl ame is desired, press and release the (J)
button until the desired color is reached.
7. To turn the electric fi replace off, Press the On/
Off button once (A), when you hear the beep
the fi replace will be completely off. When you
restart your fi replace with the remote control,
all settings will restart at the high settings programmed at the factory. You may also simply
press the (C) button to turn off the fl ame and
still use the heater.
NOTE: Make sure your batteries are fully charged
and installed correctly in your remote control.
6
NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
WARNING
Mirror Glass Panel
LED Strips
Plastic Retaining Clips
M i rr o re d Gl a ss
Retaining Brackets
Grate
Log/Ember Assembly
Flame
Panel
Flame Cylinder Drum
Cotter Pin
(3) Screws
Screws
ALWAYS DISCONNECT POWER
AND ALLOW THE ELECTRIC
FIREPLACE TO COOL BEFORE
PERFORMING ANY CLEANING,
MAINTENANCE OR RELOCATION
OF THIS ELECTRIC FIREPLACE.
TURN CONTROLS TO OFF AND
REMOVE PLUG FROM OUTLET OR
TURN OFF CIRCUIT BREAKER TO
ELECTRIC FIREPLACE.
Access LED strips as follows:
a. Ember Bed LED Strips-
i. With the ember bed removed, the 2
ember bed LED strips will be visible (see
Figure 13).
ii. Using needle-nose pliers, squeeze the
plastic clips holding the LED strips in
place and push them through the holes
in the LED strips (see Figure 14). Unclip
the wires from the LED strips and remove
them. Insert new LED strips and reconnect the associated wiring.
iii. Plug in power cord or connect power to
appliance. Turn on power to test LEDs.
Disconnect power.
iv. Reverse Steps 3 to 5.
ii. using a phillips screwdriver, remove the
fl ame panel (see Figure 16).
Flame
Panel
Screws
BACK GLASS
1. The glass is cleaned in the factory during
assembly. During shipment, installation,
handling, etc.. The glass surface may collect dust particles. These can be removed
by buffi ng lightly with a clean dry cloth. To
access the back glass, refer to Figure 6 and
the removal process in the next section.
2. To remove fi ngerprints or other marks, the
glass can be cleaned with a damp cloth using
a good quality household glass cleaner. The
glass should be completely dried with a lint
free cloth or paper towel.
3. In the event of glass breakage, vacuum all
remaining glass pieces with a shop vac. DO
NOT VACUUM WHILE PIECES ARE HOT!
Replace glass only with replacement parts
specifi cally for this heater. Never substitute
material. Only fully tempered safety glass
may be used on this heater.
LED Strip Replacement Procedure:
• 2 LED strips provide illumination for the
ember bed and 1 LED strip provides illumination for the fl ame generation assembly.
• Replacement LED strips are available through
IHP (see Page 16).
1. Turn off power to the fi replace.
2. Let the fi replace cool, if it has been operating.
3. (If optional glass panel enclosure is
installed) Remove glass panel per instructions provided in kit.
4. Remove the 2 screws on the front of the
grate (see Figure 12. Also see item #7 on
Page 17). Remove Grate.
5. Lift out log/ember assembly by tilting forward and fi rmly pulling on back of ember
bed assembly. It should pop out from
track and lift out. Caution: Be careful not
to scratch the fi nish.
Grate
Figure 12
Figure 13
Figure 14
b. Flame Cylinder LED Strip
i. Remove Mirror panel, following proce-
Log/Ember Assembly
Mirror Glass Panel
LED Strips
Plastic Retaining Clips
dure on Page 8 (see Brick panel Removal
Procedure).
Figure 16
iii. Locate fl ame cylinder drum (see Figure
17). Locate the cotter pin on left side of
fl ame cylinder and remove it. Remove
outer plastic sleeve of drum by removing the (3) screws on the right side of
the sleeve. Disconnect the left side
of the fl ame cylinder drum from the
motor, and slide the outer sleeve off.
you will have access to the LED strip
(see Figure 18). Note: do not exert
excessive pressure on the drum
cylinder as this may cause damage.
v. Using needle-nose pliers, squeeze the
plastic clips holding the LED strips in
place and push them through the holes
in the LED strip. Unclip the wires from
the LED strip and remove it.
6. Reinstall all components that were removed
(reverse Steps 1-5).
(3) Screws
Cotter Pin
Flame Cylinder Drum
Figure 17
Flame Cylinder
Cover
LED Strip
Mirrored Glass
Retaining Brackets
Figure 15
NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
Figure 18
7
PRODUCT REFERENCE INFORMAION
Model Description Weight
Capella 27
ERT3027
Spark 27
27" Electric Fireplace
27" Electric Fireplace
27" Electric Fireplace
78 lbs.
78 lbs.
78
lbs
If you encounter any problems or have questions concerning the installation or application
of this system, please contact your distributor.
For the name of your nearest distributor contact:
Innovative Hearth Products, LLC
1508 Elm Hill Pike, Suite 108
Nashville, TN 37210
visit us at IHP.us.com
.
MPE 27-2
27" Electric Fireplace
78 lbs.
TROUBLESHOOTING
Symptom Possible Causes Who Performs Corrective
Action
1. Fireplace turns off and will not
Fireplace has overheated. Homeowner The appliance is protected with a safety
turn on and an audible beeping
noise can be heard.
2. Flame is fi xed (unmoving). Wiring may be loose or the fl ame
Qualifi ed service technician Inspect all wiring for loose connec-
motor may be defective.
3. Flame sputters. Flame motor is defective. Qualifi ed service technician Replace fl ame motor.
4. Remote control does not work. Low batteries.
Homeowner Replace AA batteries in remote control.
Unit switch and/or wall switch in
“on” position.
Corrective Action
device to prevent it from overheating. If
the fi replace should overheat, a thermal
switch will disconnect power to the
unit and will not come back on without
being reset. Reset it by turning the
main power switch off (or optional wall
switch or wall thermostat, if installed)
and waiting 10 minutes, then turning it
back on. If the thermal switch continues
to trip repeatedly, contact a qualifi ed
service technician.
tions. If the wire connections are good,
replace the fl ame motor.
If problem persists, there may have
been a loss of power to the unit as a
possible result from a power failure
(e.g. breaker tripped).
5. Circuit breaker trips or fuse blows
when the unit is turned on.
8
Turn off main power on/off switch (see
Figure 4) and/or optional wall switch
(if applicable).
Improper circuit current rating. Qualifi ed service technician Check the house circuit to ensure it is
on a dedicated circuit with proper amp.
Rating. If the circuit breaker continues
to trip (or blown fuses), inspect wiring
for a loose connection or a dead short.
Repair or replace wiring and/or connectors as necessary.
NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
REPLACEMENT PARTS
ITEM
NO.
1 PCB LED H20 H9120 1
2 Circuit Board and Remote Control Sensor H3863 1
3 Glass Mirror H3864 1
4a Blower, Heating Element, and Access Panel Assembly H3865 1
4b Fuse Plate Assembly (5 each) H5043 1
5 Flame Cylinder Assembly LED 27 H9121 1
6 Flame Motor H3867 1
7 Log Ember Bed 27 H9115 1
8 Switch, Toggle (1 each) H3869 1
9 Wire Harness 27
10 RCE27 Remote Control Electric 27 H9119 1
11 Panel, Flame Cover H3872 1
12 Panel Glass H3873 1
13 Power Cord (120V) H1645 1
14 PCB LED -M1 H9106 1
DESCRIPTION 27" Electric Fireplaces
CAT. NO. QTY
H9117 1
REPLACEMENT PARTS COMPONENT DIAGRAM
14
NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
9
NOTES
10
Innovative Hearth Products
Electric Fireplace
Limited One Year Warranty
THE WARRANTY
Innovative Hearth Products Limited One Year Warranty ("IHP") warrants your electric fi replace, appliance or insert ("Product") to be free from defects in materials and workmanship at the time of manufacture. The product body, blower and circuit board, if applicable, carry the Limited One Year Warranty. After installation, if covered components
are found to be defective in materials or workmanship during the Limited One Year Warranty period and while the Product remains at the site of the original installation,
IHP will, at its option, repair or replace the covered components. If repair or replacement is not commercially practical, IHP will, at its option, refund the purchase price
or wholesale price of the IHP Product, whichever is applicable. IHP will also pay IHP prevailing labor rates, as determined in its sole discretion, incurred in repairing or
replacing such components. THERE ARE EXCLUSIONS AND LIMITATIONS to this Limited One Year Warranty as described herein.
COVERAGE COMMENCEMENT DATE
Warranty coverage begins on the date of purchase. In the case of new home construction, warranty coverage begins on the date of fi rst occupancy of the dwelling or six
months after the sale of the Product by an independent IHP dealer/distributor, whichever occurs earlier. The warranty shall commence no later than 24 months following
the date of product shipment from IHP, regardless of the installation or occupancy date.
EXCLUSIONS AND LIMITATIONS
This Limited One Year Warranty applies only if the Product is installed in the United States or Canada and only if operated and maintained in accordance with the printed
instructions accompanying the Product and in compliance with all applicable installation and building codes and good trade practices.
This warranty is non-transferable and extends to the original owner only. The Product must be purchased through a listed supplier of IHP and proof of purchase must be
provided. The following do not carry a Limited One Year Warranty but are warranted as follows:
Glass components – Replacement for 90 days from the date of installation
Accessories & doors – Repair or replacement for 90 days from the date of installation
Light bulbs, LED strips & batteries – Replacement for 90 days from the date of installation for defects in material and workmanship only
Remote control – Repair or replacement for one year from the date of installation
Labor coverage – Prevailing IHP labor charges apply for the warranty period of the component
Parts not otherwise listed carry a 90 day warranty from the date of installation.
Whenever practicable, IHP will provide replacement parts, if available, for a period of 10 years from the last date of manufacture of the Product.
IHP will not be responsible for: (a) damages caused by normal wear and tear, accident, riot, fi re, fl ood or acts of God; (b) damages caused by abuse, negligence, misuse,
or unauthorized alteration or repair of the Product affecting its stability or performance (The Product must be subjected to normal use. All precautions and warnings as
described in the instruction/owner’s manual must be followed.); (c) damages caused by failing to provide proper maintenance and service in accordance with the instructions provided with the Product; (d) damages, repairs or ineffi ciency resulting from faulty installation or application of the Product.
This Limited One Year Warranty covers only parts and labor as provided herein. In no case shall IHP be responsible for materials, components or construction which are not
manufactured or supplied by IHP or for the labor necessary to install, repair or remove such materials, components or construction. Additional utility bills incurred due to
any malfunction or defect in equipment are not covered by this warranty. All replacement or repair components will be shipped F.O.B. from the nearest stocking IHP factory.
LIMITATION ON LIABILITY
It is expressly agreed and understood that IHP’s sole obligation and the purchaser’s exclusive remedy under this warranty, under any other warranty, expressed or implied,
or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specifi ed herein.
In no event shall IHP be liable for any incidental or consequential damages caused by defects in the Products, whether such damage occurs or is discovered before or
after repair or replacement, and whether such damage is caused by IHP’s negligence. IHP has not made and does not make any representation or warranty of fi tness for a
particular use or purpose, and there is no implied condition of fi tness for a particular use or purpose.
IHP makes no expressed warranties except as stated in this Limited One Year Warranty. The duration of any implied warranty is limited to the duration of this expressed warranty.
No one is authorized to change this Limited One Year Warranty or to create for IHP any other obligation or liability in connection with the Product. Some states and provinces
do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. The provisions of this Limited
One Year Warranty are in addition to and not a modifi cation of or subtraction from any statutory warranties and other rights and remedies provided by law.
INVESTIGATION OF CLAIMS AGAINST WARRANTY
IHP reserves the right to investigate any and all claims against this Limited One Year Warranty and to decide, in its sole discretion, upon the method of settlement.
To receive the benefi ts and advantages described in this Limited One Year Warranty, the appliance must be installed and repaired by a licensed contractor approved by IHP.
Contact IHP at the address provided herein to obtain a listing of approved dealers/distributors. IHP shall in no event be responsible for any warranty work done by a
contractor that is not approved without fi rst obtaining IHP's prior written consent.
HOW TO REGISTER A CLAIM AGAINST WARRANTY
In order for any claim under this warranty to be valid, you must contact the IHP dealer/distributor from which you purchased the product. If you cannot locate the dealer/
distributor, then you must notify IHP in writing. IHP must be notifi ed of the claimed defect in writing within 90 days of the date of failure. Notices should be directed to the
IHP Warranty Department at 1508 Elm Hill Pike, Suite 108; Nashville, TN 37210 or visit our website at WWW.IHP.US.COM.
Printed in U.S.A. © 2013 Innovative Hearth Products LLC
P/N 900220-00, Rev. A 10/2015
Innovative Hearth Products
1508 Elm Hill Pike, Suite 108 • Nashville, TN 37210
11
IHP reserves the right to make changes at any time, without notice, in design, materials,
specifi cations, prices and also to discontinue colors, styles and products. Consult your local
distributor for fi replace code information.
Printed in U.S.A. © 2015 Inovative Hearth Products
P/N 900273-00 Rev. NC 11/2015
12
1508 Elm Hill Pike, Suite 108 • Nashville, TN 37210
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