IHEAR MAX User Manual

HIGH DEFINITION HEARING DEVICE

User Guide

iHear Loud & Clear

®

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3

Read the User Guide before using the iHEARMAX™.

Infrequent use of a hearing device does not permit a

user to attain full benet from it. Hearing device will not restore
normal hearing and will not prevent or improve a hearing

impairment resulting from organic conditions.

This icon means a video is available online.

The iHEARMAX is a behind the ear hearing aid intended for adults

with mild to severe hearing loss who need hearing enhancement
and is not to be worn by individuals under the age of 18. The
Food and Drug Administration has determined that it is in your
best health interest to have a medical evaluation by a physician
(preferably a physician who specializes in diseases of the ear)

before purchasing a hearing aid. The purpose of a medical

evaluation is to assure that all medically treatable conditions that
may aect hearing are identied and treated before a hearing aid
is purchased. Following the medical evaluation, the physician
can give you a written statement (medical clearance) that states
that your hearing health has been evaluated and that you may be
considered a candidate for a hearing aid. The physician may refer
you to an audiologist or a hearing aid dispenser, for a hearing aid
evaluation. You may also send (by mail, fax, or e-mail) the signed

medical clearance to iHear Medical for the purpose of purchasing

a hearing aid. Federal law restricts the sale of hearing aids to
those individuals who have obtained a medical evaluation from a
physician. Federal law also permits a fully informed adult to sign
a medical waiver statement declining the medical evaluation. The
exercise of such a waiver is not in your best health interest and its
use is discouraged. iHear Medical will not sell a hearing device to
you unless you either (1) obtain a signed medical clearance, or (2)
review and accept the medical waiver statement.

IMPORTANT NOTICE

3

CONTRAINDICATIONS FOR USE

The following conditions contraindicate the use of a
hearing device. If you know or suspect you have the
following conditions, you must consult with a physician who will

need to provide medical clearance before using a hearing device.

• Visible deformity of the ear

• Current ear infection

• History of active drainage from the ear within the past 90 days

• Sudden or rapid progression of hearing loss within the past 90
days in one or both ears

• Acute or chronic dizziness

• Visible evidence of signicant cerumen (ear wax) accumulation
or a foreign body in the ear canal

• Pain or discomfort in the ear

• Individuals with poor dexterity, poor vision or signicant

dementia

• Fluctuating hearing sensitivity

• Sudden onset or rapid worsening of tinnitus within the past 90
days

• History of conductive or mixed hearing loss or ear surgery

DISCLAIMERS

• The use of a hearing device will not restore normal hearing. All
it can do is improve your existing hearing ability.

• The use of a hearing device will not cause further hearing loss,
nor will it stop the progression of any further hearing loss.

• At rst you may notice sounds in your environment that you
have not heard in a while which may be disturbing. Soon your
brain will adapt to the sounds around you.

• For some, full adaptation to amplication can take up to 3
months of consistent wear.

• Optimal listening distance, even for someone who hears nor­mally, is about 3-10 feet. It’s especially important to remember
this while adapting to amplication.

If you have any questions regarding the use of this product,
please contact your hearing health professional, or iHear Medical
customer support at 1-844-iHEAR-44 (1-844-443-2744).

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WHAT IS INCLUDED

Important Notice: Red marking refers to right ear device.

Blue marking refers to left ear device.



➀ iHEARMAX Device

➁ 1x iHEARMAX Battery Pack

(6 Batteries / 2 months supply)

➂ 1Pack Cleaning Wipe (2x)

➃ MAX Tip Set

➀

➁ ➂

STANDARD TIP SET (9mm Tip attached to device)

PETITE TIP SET (8mm Tip attached to device)

8Vmm 10Vmm 8mm 9mm 10mm 11mm

4mm 8Vmm 7mm 8mm 9mm 10mm

➃

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The iHEARMAX Programming Kit

(Purchased Separately)

Includes the iHearTest kit and the Programming Cable to
program your iHEARMAX hearing device. It also includes a
carrying case and travel bag.

IMPORTANT

The iHearUSB module and the Programming Cable are
required to program your iHEARMAX

device(s).

A iHearTest



B iHearUSB



C Earphone & Eartips

D Travel Case

E Programming Cable

F Carrying Case

A

D E F

B C

7

PAGE

Important Notice .......................................................2

Contraindications & Disclaimers ...............................3

What is Included ........................................................4

iHEARMAX Programming Kit ....................................5

Table of Contents ......................................................6

The iHEARMAX Device ............................................. 7

Preparing your iHEARMAX for use ........................... 8

Tip Sizing & Selection ................................................9

Removing the iHEARMAX from your ear ................ 10

iHEARMAX Tip Selection Guide ............................. 11

iHEARMAX Clear Wire ............................................ 12

Replacing the Clear Wire ......................................... 13

Attaching the Clear Wire .........................................13

Changing the Sound Prole ....................................14

Turning the iHEAR MAX O and On ........................15

Customizing Your iHEARMAX ................................16

Create an iHear Account or Sign in ......................... 17

Installing the iHTUNER Application ........................ 18

Launching the iHTUNER......................................... 19

Care & Maintenance ................................................ 20

Troubleshooting Guide ............................................22

Technical Specications .......................................... 23

Warranty ..................................................................26

Information & Explanation of Symbols ....................26

Table of Contents

7

SIZING

The iHEARMAX Device

RIGHT DEVICELEFT DEVICE

Battery Door

➆

➈

2

➈

2

➇

1

1 RED DOT for Right device and BLUE DOT for Left Device
2 The Programming Slit is the input connection for the Programming Cable

➂

➁

➀

➃

➄

➅

iHEARMAX Device

➀Connector
➁ Socket
➂Battery Door
➃Clear Wire

(Speaker Assembly)

➄Speaker
➅Tip
➆Button
➇Dot
➈Programming Slit

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Preparing your iHEARMAX for Use

1) Remove the tab from the battery.

2) Open the battery door by gently swinging it into the

open position.

3) Insert the new battery with the positive (+) side up.

4) Close the battery door.

Inserting the Battery

Battery door

You will hear the startup melody when the iHEARMAX is
turned ON and placed in your ear within a few seconds.

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SIZING

Tip Sizing & Selection

Inserting the Tip into your ear(s)

1) Gently INSERT the Tip (attached to the speaker)
into your ear.

2) TUCK the device behind your ear.

3) PUSH the Tip gently into your ear to ensure snug
and comfortable t.

Selecting the correct MAX Tip size for your ear(s)

Correct Tip size should feel snug but comfortable in
the ear and no whistling (feedback).

u Start with the Tip that's already attached to the device.
u Too tight? Go down a size. Too loose? Go up a size.
u Your left and right ears may require dierent Tip sizes.

Tip should be securely attached to the speaker.

CLICK

Speaker

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7mm 8mm 9mm 10mm 11mm 4mm 8Vmm 10Vmm

Best for Moderate or Severe Hearing
Losses (up to 70dB, iHearTest Scores
of 2 and 3).

1) GRAB the Clear Wire

2) PULL AWAY from your ear

Make sure that the Tip comes out with the device.

Connecting the Tip to the Speaker

You will feel a light click as the Tip locks in.

Removing the Tip from the Speaker

PINCH the Tip and PULL

Removing the iHEARMAX from
yourt ear

CLICK

Speaker

11

SIZING

iHEARMAX Tip Selection Guide

7mm 8mm 9mm 10mm 11mm 4mm 8Vmm 10Vmm

STANDARD TIPS VENTED TIPS

Best for Moderate or Severe Hearing
Losses (up to 70dB, iHearTest Scores
of 2 and 3).

For Mild to Moderate Hearing Losses
(up to 50dB, iHear Test Score 4).
Eliminates feeling plugged up
(occlusion effect) by open style
venting

u With Standard Tips, you may feel a little plugged up

but should feel comfortable.

u With Vented Tips, it should feel secure and

comfortable.

u Dampening the outside of the Tips with water may

facilitate insertion into the ear.

u Your Left and right ear may require dierent Tip

sizes.

u Feeling too plugged up? Try a vented Tip for mild to

moderate loss.*

*Determine your size rst using Standard Tips
before switching to a Vented Tip.

Replace Tips once a month for optimum

performance and hygiene.

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TOO SHORT TOO LONG CORRECT

Verify the correct length of the Clear Wire by
checking your ear. First insert the Tip in your
ear, then tuck the device behind your ear.

iHEARMAX Clear Wire

up & visible loose &

too low

1) TOO SHORT Clear Wire feels tight and the device is

pulled up and visible over the ear.

2)

TOO LONG Clear Wire feels loose and the device

dangles behind the ear.

3)

CORRECT Clear Wire is ush to the side of the ear and

the device is securely hidden behind the ear.

If the Clear Wire is too long or too short, please contact
iHear Customer Support with a photo of the device in your
ear for evaluation by our Professional Support. If the size
is incorrect for your ear, Customer Support will arrange to
exchange for the correct size.

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Replacing the Clear Wire

Removing the Clear Wire

HOLD the Clear Wire and PULL

away from the device.

Attaching the Clear Wire

u PUSH the Clear Wire

connector rmly into the
device socket.

v Make sure the Speaker

color matches the Dot color
on the device. Attach the
Right/Left connectors to the
corresponding Right/Left

sockets.

Clear Wire should curve
down as shown.

NO GAP

Logo Up

Tip Facing Down

GAP

R

Q

v

u

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Changing the Sound Prole

Use the button on the back of

the device to adjust volume

and cycle through four (4)
sound proles for dierent

environments.

Each push cycles to the next
sound prole.













SOUND PROFILE BEEPS

OTHER BEEPS

1

2

3

4

MAIN PROFILE

CLEAR SPEECH

VOLUME UP

PUSH BUTTON

PUSH BUTTON

PUSH BUTTON

PUSH BUTTON

ACTION PROFILES DESCRIPTION

# OF

BEEPS

LOW BAT INDICATOR

4 LOW-PITCH BEEPS WHEN
BATTERY IS LOW

You will hear dierent beeps to help you
identify the changes in our settings

STARTUP MELODY WHEN YOU
INSERT THE BATTERY

DEVICE START UP

#1

#2

#3

#4

Beeps & Push Button Control

VOLUME DOWN /
TELEPHONE USE

Button

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Turning the iHEARMAX OFF & ON

When the battery door is open, the device is OFF.

iHEARMAX is OFF

When the battery door is closed the device is ON.

iHEARMAX is ON

Turning the device OFF when not in use is
important to prolong battery life.

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Customizing Your iHEARMAX

At this point you should be familiar with:

1) Inserting or removing the Battery

2) Inserting or removing the Tips

3) Inserting and Removing iHEARMAX from
your ear

4) Turning your iHEARMAX ON and OFF

So far you have just been using the device with the
factory settings. Selecting the correct Tip size is
important. Before you start programming your device
ensure that it ts in your ear comfortably - not too loose

or too tight, and does not produce whistling (feedback)
sound.

Programming your iHEARMAX for best results

To optimize your hearing experience you
will need to customize the iHEAR MAX
device based on your preference. The
next few pages will guide you through
the download, installation and launch
of the iHTUNER software application. The iHTUNER
allows you to program your iHEARMAX device(s).

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SOFTWARE SETUP

Create an iHear Account or Sign in

In order to use iHear Medical products or services,
please create an account. (Skip if you already have an

iHear account and proceed to Sign in.)

Go to: www.ihearmedical.com

Click on My iHear Account

To set up a new account Click on

Create an Account

Fill in the required information then Click Sign Up.

Once you’ve created an account you will receive
notication by email to activate your account.

Go to: www.ihearmedical.com/signin

Sign In to your

account.





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To Install the iH TUNER Application

Click DOWNLOAD then complete the installer setup
wizard. Follow the step-by-step procedures to complete

the iHTUNER installation and product activation.

Installing the iHTUNER Application

The iHTUNER application allows you to program your

iHEARMAX device(s) based on your personal preference.

You may launch the iH TUNER from the iHear Dashboard.
The dashboard is the launch site for all iHear software

application.

Go to iHTUNER and Click
on LAUNCH APPLICATION.
If iH TUNER is not yet

installed on your computer,
you will be prompted to
download and install the

application.

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SOFTWARE SETUP

Launching the
iHTUNER Application

LEFT EAR ONLY LEFT & RIGHT RIGHT EAR ONLY

If you have just nished installing the software,

The iH TUNER application should launch

automatically. If you need to re-launch the
application, follow these instructions:

1. Sign in to your account at www.ihearmedical.com/signin

2. Click on the

LAUNCH APPLICATION button for iHTUNER

-OR-

Locate the iH TUNER application on your computer by searching
for the application by name and CLICK on the iHTUNER.

Click on either the LEFT EAR ONLY, LEFT & RIGHT or

RIGHT EAR ONLY

Follow the iH TUNER's step-by-step instructions to
complete your device programming.

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Care and Maintenance

Use the Carrying Case to store your device and supplies.

Replace Tips once a month for optimum

performance and hygiene.

Clean the iHEARMAX daily using the Cleaning Wipe.

IMPORTANT

DO NOT USE isopropyl alcohol or alcohol-based products to clean

the iHEARMAX. This may damage the device and void the warranty.

Carrying Case

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DO NOT wash the iHEARMAX

with soap and water.

u The iHear Cleaning Wipes are available in a pack of

20 pairs (40 wipes total)

u Tips need to be replaced once a month for optimum

performance and best hygiene practices.

u Cleaning Wipes and Tip replacements are available

through our on-line store at www.ihearmedical.com
or through our customer support at 1 (844) IHEAR44
(1-844-443-2744).

u Visually check your Tips to ensure they are not soiled

or damaged. If damaged, replace immediately.

u Earwax build up on the Tip may obstruct sound

delivery and reduce the volume, or degrade the
sound quality. Clean the device daily, and replace
the Tip periodically to avoid earwax contamination.

u The iHEARMAX is designed to withstand limited

water exposure such as surface swimming and
showering.

NO USER SERVICEABLE OR REPAIRABLE PARTS INSIDE.

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Troubleshooting Guide

Feeling too plugged up? Try a Vented Tip.

Feedback Control

u Always start by checking the physical t of the Tip

u Often the easiest way to stop feedback is to increase

the size of the Tip or switch from vented to standard Tip

Soreness in the ear

u Decrease the size of the Tip. If it still persists, check the

size of the Clear Wire. It may be too long, or too short.

u You may dampen the outside rim of the Tips with a

small amount of water for easier insertion.

7mm 8mm 9mm 10mm 11mm 4mm 8Vmm 10Vmm

STANDARD TIP VENTED TIP

7mm 8mm 9mm 10mm 11mm 4mm 8Vmm 10Vmm

IF USING STANDARD TIP

Increase size of the MAX TIP

IF USING VENTED TIP

Try Standard MAX TIP

23

TECHNICAL SPECIFICATIONS

RECOMMENDED HEARING ABILITY RANGE

Storing or shipping the device outside of the specied
temperature range may cause the device to fail.

312 Zinc Air | 1.35 V, 180 mAhr
170 Hours (12 days of typical 14 hrs/day use)
30 days (typical use)
60°F - 85°F (16°C - 29°C)
32°F - 122°F (0°C - 50°C)

Battery Type

Battery Life

MAX Tip Life

Storage Temperature

Shipping Temperature

The iHEARMAX is not suitable for profound hearing loss.

HEARING LEVEL (dB)

FREQUENCY (Hz)

þ Mild Loss þ Moderate Loss þ Severe Loss

250 500 750 1000 1500 2000 3000 4000 6000 8000

0

10

20

30

40

50

60

70

80

90

100

24

25

Model: iHEAR MAX Ear: 2cc Coupler

Model: iHEAR MAX Ear: 2cc Coupler

TECHNICAL SPECIFICATIONS

MAXIMUM OUTPUT (OSPL 90)

RTG GAIN

Telecoil mode for telephone and audio loop systems.

Available in Sound Prole #2.

25

ANSI S3.22 - 2003

Output

Maximum Output

HF Average OSPL90

AmplificAtiOn

Max. Peak Gain

HF Average FOG

Minimum Frequency Range

HArmOnic DistOrtiOn

500 Hz
800 Hz

1600 Hz

EquivAlEnt input nOisE

ADAptivE AttAck timE

ADAptivE rElEAsE timE

116 dB

110 dB

46 dB

40 dB

200 Hz - 5 kHz

1.0%

1.0%

1.0%

13 dBSPL
50 ms
950 ms

Computer and Software Requirements*

u Personal computer with USB 2.0+ port
u iHear Software (Available for download online)
u Operating System: Windows 7 or higher

Mac OS 10.10 or higher

u Internet connection 512 Kbps or higher

*Visit www.ihearmedical.com/faq for the most up-to-date
compatibility information.

Class I, Type B Medical Device

This device generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may

cause harmful interference to radio communications.

TECHNICAL SPECIFICATIONS

26

Warranty

Information & Explanation of Symbols

iHear Medical, Inc.

Limited One Year Warranty

This warranty is extended to the original purchaser of the hearing device and
covers defects in material and workmanship for a period of one year from the

date of shipment of the device.

If the device contains a defect in material or workmanship, iHear Medical,
Inc., at its option will repair or replace the device at no charge except for
transportation to and from the point of service. It is the purchaser’s
responsibility to return the device directly to iHear Medical, Inc. after receiving
authorization to return.

This warranty does not cover breakage or failure due to tampering, misuse,
carelessness, improper maintenance, excessive wax build-up, accidents,
liquid exposure or modication. The warranty is void if the device is repaired
by anyone other than iHear Medical, Inc.

This symbol indicates that

the products described in this

user instruction are generally

non-conductive, can be immediately

removed from the user and adheres

to the requirements of EN 60601-1
Type B applied part.

This symbol indicates that it is

important for the user to read

and take into account the relevant

information in these user guides.

Important information for

handling and product safety.

This symbol indicates that it is
important for the user to pay

attention to the relevant warning

notices in these user guides.

Batteries and hearing aids may
not be thrown away as normal
household waste. Please

dispose of batteries and old or
unused hearing aids based on local

regulations and at your local waste

disposal sites intended for electronic

waste. Proper disposal protects the

environment and health.

Complies with PB lead-free

restrictions.

Complies with restriction of
the use of certain hazardous

substances in electrical and
electronic equipment.

Informational tip.

Right iHEARMAX Serial Number

Left iHEARMAX Serial Number

Right MAX Tip Size

Left MAX Tip Size

NOTES

DEVICE & SIZING INFORMATION

For reference purposes please be sure to record

pertinent information below for professional support

or for reordering purposes.

4 7 8 9 10 11 8V 10V

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dellaborunt quaeror antemod ut laboriae

IMPORTANT: Use requires acceptance of the software license
terms presented electronically during setup.

Keep the iHEARMAX device and parts out of reach of pets
and children. Pets have been known to chew on them. Hearing
aids and parts can be dangerous if they are swallowed by
children or pets. Contact your doctor or veterinarian if the
iHEARMAX, or any part of, is accidentally swallowed.

Made by iHear Medical in California, USA

U.S. and international patents issued and pending.

©2016 iHear Medical, Inc. All rights reserved.
iHEAR, iHEARMAX, iHear Loud & Clear, iHearTest and iHearUSB are
trademarks of iHear Medical, Inc.

CUSTOMER SUPPORT

iHear Medical, Inc.

15250 Hesperian Blvd.
San Leandro, CA 94578 USA
Toll Free 1 (844) IHEAR44 (1-844-443-2744)

[email protected]

www.ihearmedical.com

MODEL: IHEAR MAX
01-00089-001-E
One year limited warranty

An electronic version of this user guide is available online.

To view, SIGN IN to your account and CLICK on SUPPORT.