IEI Technology WMS-2208R Service Manual

iEi Web Mail Server
Service Manual

WMS-2208R

November 2003

Note:

1. The information contained herein is the property of ICP Electronics Inc.
The possessor agrees to maintain this document in co nfidence, not to
reproduce, copy, reveal or publish it in part or whole in any form.

2. IEI has made reasonable effort to ensure the accuracy and validity of
this document; however, IEI specifically disclaims any warranty
regarding this document. IEI shall not be liable for any exemplary,
incidental, proximate or consequenti al damages or expe nses arisi ng
from the use of this document.

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Table of Contents

CHAPTER 1 INTRODUCTION............................................................................3

OVERVIEW.......................................................................................................... 3

RESOURCES & SUPPORT......................................................................................... 3

CHAPTER 2 ROUTINE MAINTENANCE..............................................................4

MAINTENANCE OVERVIEW...................................................................................... 4

CLEANING........................................................................................................... 4

CHAPTER 3 TROUBLESHOOTING .....................................................................5

INTRODUCTION.................................................................................................... 5

WHO SHOULD PERFORM REPAIRS............................................................................ 5

REPAIR LEVEL SUPPORTED ..................................................................................... 5

USING THIS DOCUMENT......................................................................................... 6

OBTAINING REPLACEMENT PARTS............................................................................ 6

TROUBLESHOOTING GUIDE..................................................................................... 6

CHAPTER 4 DISASSEMBLY GUIDE .................................................................10

OVERVIEW........................................................................................................ 10

SYSTEM DISASSEMBLY AND REASSEMBLY................................................................. 10

CHAPTER 5 SPARE PARTS..............................................................................17

OVERVIEW........................................................................................................ 17

CHAPTER 6 PACKING FOR SHIPMENT ...........................................................18

GENERAL INSTRUCTIONS ..................................................................................... 18

PACKING IN THE ORIGINAL CARTON....................................................................... 18

PACKING IN A DIFFERENT CARTON......................................................................... 18

CHAPTER 7 REINSTALLING FIRMWARE ........................................................20

OVERVIEW........................................................................................................ 20

CHAPTER 8 HARD DISK INSTALLATION........................................................21

OVERVIEW........................................................................................................ 21

HARD DRIVE INSTALLATION PROCEDURE................................................................. 21

CHAPTER 9 FACTORY DEFAULT SETUP ..........................................................23

OVERVIEW........................................................................................................ 23

CREATE DISK VOLUME......................................................................................... 23

APPENDIX A. HARD DRIVE COMPATIBILITY LIST...........................................25

APPENDIX B. CONSOLE CABLE CONNECTION..................................................26

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Chapter 1 INTRODUCTION

Overview
Resources & Support

Overview

This document contains informati on on ho w to pe rform maintenance and
troubleshooting procedures on WMS-2208R Web Mail Server. Please note that
any electrical system presents potential hazards so these actions should only be
performed by qualified personnel. Before operating on your WMS-2208R, please
read this user manual carefully for thorough understa nding on it s functi ons.

Resources & Support

IEI is a systems company dedicated to providing innova tive products and
first-rate services to all our partners and customers. For further information or
documents regarding to our products, please refe r to the following list:

 Product information:
 Firmware update image:
 User’s manual:
 FAQ:

For any questions, please contact IEI Customer Service Department at

[e-mail].

http://www.ia.ieiworld.com/support/

http://www.ieiworld.com/

http://www.ia.ieiworld.com/support/

http://www.ia.ieiworld.com/support/

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Chapter 2 ROUTINE MAINTENANCE

Maintenance Overview
Cleaning

Maintenance Overview

The WMS-2208R requires no routine service.

Cleaning

Caution: DO NOT immerse WMS-2208R in liquid or use caustic or
abrasive cleaners.

To clean WMS-2208R, dampen a soft cloth with any commercial nonabrasive
cleaner available in the market and wipe clean. Before cleaning, make sure that
the system is turned off.

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Chapter 3 TROUBLESHOOTING

Introduction
Who Should Perform Repairs
Repair Level Supported
Using this Document
Obtaining Replacement Parts
Troubles hooting Guide

Introduction

This chapter provides information for troubleshooting WMS-2208R and he lping
you to isolate a failure to the power adapter, the MailWare flash module, the
case fan, the LCD module, the hard disks and the main board. A troubleshooting
guide is also provided; it lists possible problems, along with probable causes,
and recommended actions on how to correct each problem.

Note: For system manufactured after November 10, 2003, the system
firmware is stored at MailWare flash module (DOM) instead of
on-board flash. Please be noticed about this change wh en servicing.

Who Should Perform Repairs

Only qualified service personnel should remove and replace any components of
WMS-2208R. Repairs to the WMS-2208R are limited to the repair level identified
in the following paragraph.

Repair Level Supported

The WMS-2208R has the following replaceable components:

 The WMS-2208R main board
 The front panel assembly, including the LCD module
 The MailWare flash module (DOM, for system manufactured after November

10, 2003)

 The top cover
 The case fan
 The power adapter

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 The hard disk

Using this Document

Failures of the top cover, the front panel assembly are determined by v isually
inspecting these components for cracks or deformations and for mechanical
failures. Use the troubleshooting guide provided in this chapter to isolate failure
to the main board, the MailWare flash module or the system firmware, the LCD
module, the power adapter, the case fan, or the hard disks. Once a failure has
been isolated, refer to Chapter 4, Disassembly Guide for instructions for
removing and replacing a component of the WMS-220 8R.

Obtaining Replacement Parts

IEI Customer Services Department provides technical assistance information
and replacement parts. To obtain replacement parts, contact the IEI Customer
Services Department or your sales representative. Please refer to parts by the
part names and part numbers listed in Chapter 5, Spare Parts.

Troubleshooting Guide

If you encounter a problem that cannot be resolved through a visual inspection,
check the following lists for probable causes and recommended actions to take
to correct the problem. For a symptom that is not listed here, contact the IEI
Customer Services Department or your sales representative.

Power Adapter

Symptom Corrective Action

The system does not power up when applying
power.

Make sure the power
cable and adapter is
attached correctly, and
there is power to the AC
outlet. Replace the power
adapter. If the failure
persists, replace the main
board.

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Case Fan

Symptom Corrective Action

The system is on but the case fan has stopped
working.

The system starts and hangs up.

LCD Module

Symptom Corrective Action

The system works well but no message is
displayed on the LCD module.

The system works well but no LED on the LCD
module lights up.

Replace the failed case
fan.

Replace the front panel
assembly, including the
LCD module.

Hard Disk

Note: If the failed drive is not configured to a RAID 1 disk volume, there
is no chance to retrieve the data stored in it.

Symptom Corrective Action

The hard drive makes strange sounds when
working.

Replace the hard disk that
makes strange sound.

LCD module shows below error message:
"disk drive n failed or unplugged"

First, replace hard disk

Event logs show below error message:
"disk drive n failed or is unplugged”

with a good hard disk that
you are sure of. If the
failure persists, replace

Entering system administration web page and

the main board.

select “System Settings”. “No Disk” message is
shown when checking disk status on the page of
“Disk Configuration.”

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System Firmware/ MailWare Flash Module

Caution: Reinstalling system firmware or replacing MailWare flash
module will cause the existing configur ation data lost and return to the
factory defaults.

Symptom Corrective Action

The system fails to boot successfully and the LCD
module displays nothing or just “SYSTEM
STARTING” message.

Connect the console
cables (refer to Appendix
B) to investigate the
system booting process.
If the system does not
report any hardware
failure and hangs up after
booting (as below figure),
reinstall the firmware or
replace the MailWare flash
module.

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Main Board

Caution: Replacing the main board will cause the existing configuration
data lost and return to the factory defaults.

Symptom Corrective Action

After turning on the power, no “beep” is heard
after booting.

The system fails to boot successfully.

The LCD module displays nothing or just
“SYSTEM STARTING” message.

After reinstalling system firmware or replacing
the MailWare flash module, the system still not
works well.

Cannot connect to the network and the network
LED is off.

Replace the main board.

Connect the console
cables (refer to Appendix
B) to investigate the
system booting process.
If the system reports any
hardware failure, replace
the main board.

Replace the main board.

Check the network
connection first. If there is
no problem on network
connection, replaces the
main board.

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Chapter 4 DISASSEMBLY GUIDE

Overview
System Disassembly & Assembly

Overview

The WMS-2208R can be disassembled into the following assemblies:

 The WMS-2208R main board
 The front panel assembly, including the LCD module
 The MailWare flash module (DOM, for system manufactured after November

10, 2003)

 The top cover
 The case fan
 The hard disk

Tools Required

The tools you will need to disassemble or reassemble the WMS-2208R is listed
as below:

 One number 102 Phillips-head screwdriver
 One number 107 Phillips-head screwdriver
 One 5-mm spanner
 One diagonal pliers (for cutting the cable tie)

Caution: Observe ESD (electrostatic discharge) pr ecautions when
disassembling and reassembling the WMS-2208R and when handling
any of the components of the WMS-2208R.

System Disassembly and Reassembly

Use the following procedure to disassemble the WMS-2208R, reassemble it in
reverse order. It is recommended that you follow this disassembly procedure
in the order presented.

Note: Before you begin to disassemble the WMS-2208R, make sure
that the system has been shutdown and the power cord is removed.

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1. Remove the top cover:
Unfasten the six screws and push the top cover towards the back to remove
it.

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2. Take out the hard disks and case fans:

a. Remove the six screws on the drive trays, then unplug flat cable and

power cable of hard disks as indicated below.

b. Unfasten all screws circled in the picture below and remove hard disks

and case fans.

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3. Detach the MailWare flash module:
The MailWare flash module is installed on the 44-pin IDE port (CN2), just
unplug it directly.

Note: Only system manufactured after November 10, 2003
comprises the MailWare flash module. For earlier system, the
system firmware is stored in on-board flash.

4. Detach the main board:

a. Disconnect the two cables shown in the squares and unfasten the four

screws and two studs shown in the circles.

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b. Remove the six studs as shown below.

c. Disconnect these two connectors shown belo w.

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d. Cut off the cable tie, and disconnect the connector shown in the square

and then loosen the four screws shown in the circles.

e. Take out the CPU CARD upward following the direction o f arrow.

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5. Detach the front panel assembly:
Unfasten the four screws shown in the diagram below.

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Chapter 5 SPARE PARTS

Overview

Overview

Spare parts, along with corresponding IEI part numbers, are shown below.

Table 1. WMS-2208R Spare Parts List

Item Part Numbers

WMS-2208R Main Board
not including the SDRAM

Front Panel Assembly

including LCD module

MailWare Flash Module (DOM)

only for system manufactured after
November 10, 2003

Case Fan 31100-000061

Top Cover 41008-017347-00

Power Adapter 63PSA65U120DJL-001

Service Kits WMS-2208R-SK

004ISS105-00-020

193WMS2208R-000

WMS-2208R-DOM

To obtain spare parts, contact the IEI Customer Services Department or your
sales representative.

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Chapter 6 PACKING FOR SHIPMENT

General Instructions
Packing in the Original Carton
Packing in a Different Carton

General Instructions

To ship a WMS-2208R or one of its components for any reason, please follow the
instructions in this section. Pack the WMS-2208R or component carefully.
Failure to follow the instructions in this section may result in loss or damage not
covered by any applicable IEI warranty. If available, use the original carton and
packing materials and follow the instructions in “Packing in the Original Carton.”
If the original shipping carton and material are not available, use other suitable
shipping materials and container and follow the instructions in Packing in a
Different Carton.”

Prior to shipping the WMS-2208R or component, contact IEI Customer Services
Department or your sales representative for a Returned Material Authorization
(RMA) number. Mark the shipping carton and any shipping forms wi th the RMA
number.

Caution: Observe ESD (electrostatic discharge) precautions when
packing any WMS-2208R components.

Packing in the Original Carton

If the original carton and packing materials are available, repack the
WMS-2208R into the original carton. Add packing material in the carton as
needed so the WMS-2208R will not be able to move during shipment.

Packing in a Different Carton

If the original carton and packing material are not available when shipping an
WMS-2208R or one of its components:

1. Place the WMS-2208R or component in a plastic bag.

2. Locate a corrugated cardboard shipping carton wi th at l east 200 po un ds
per square inch (psi) bursting strength.

3. Fill the bottom of the carton with at least 2 inches of packing material.

4. Place the bagged WMS-2208R or component on the layer of packing
material and fill the box completely with packing material such that there
is at least 2 inches of packing material around all sides of the item.

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5. Seal the carton with packing tape.

6. Label carton with shipping address, return address, and RMA number.

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Chapter 7 REINSTALLING FIRMWARE

Overview

Overview

Since November 10, 2003, WMS-2208R uses a flash module (CN2 ) to store its
firmware. This MailWare flash module is connected to the main board via an IDE
socket. There is no need to re-install the firmware, just replaces the MailWare
flash module when failed.

Please refer to the disassembly guide for replacing the flash module. To obtain
the flash module for replacement, please contact IEI Customer Support
Department or your sales representatives.

Caution: After replacing a new MailWare flash modul e, all th e exist in g
configuration data will be lost.

After changing a new MailWare flash module, please remember to continue to
configure the system to the factory default settings, such as initialize disk
configuration. To initialize system configuration, please refer to chapter 9,
“Factory Default Setup.”

Note: To reinstall system firmware to WMS-2208R that manufactured
before November 10, 2003, please contact iEi Customer Service
Department.

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Chapter 8 HARD DISK INSTALLATION

Overview
Hard Drive Installation Procedure

Overview

The WMS-2208R can install up to two 3.5” IDE hard disk drives. To make the
system ready for mail service, install at least one hard drive to the WMS-2 208R.
Then refer to the chapter 9, “Factory Default Setup”, f or steps to initializ e the
installed hard drives for mail storage.

For a list of verified hard drive models, please refer to Appendix A. “Hard Drive
Compatibility List.” We strongly recommend customers to use only th e tested
hard drive models. IEI cannot guarantee system stability for users who install
drives not specified on this list.

Hard Drive Installation Procedure

To use the WMS-2208R, at least one hard disk should be installed. Before
installing the hard drives, please make sure the system is off and the power cord
has been disconnected. Follow below steps to install the hard drives to the
WMS-2208R.

1. Attach stickers onto the hard disks:

c.

HDD1

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2. Put the hard disk onto the drive plate and fasten eight screws as shown
below.

Note: Due to the none-standard nature of IDE hard disk drives,
each hard drives model might have slightly different physical
dimensions. For some models, it may not be possible to fasten the
hard disk to the drive plate with all the four screws.

3. Connect the IDE flat cabl e and the power pl ug for each hard dr ive. Fasten
the six screws as shown in the picture below.

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Chapter 9 FACTORY DEFAULT SETUP

Overview
Create Disk Volume

Overview

When a system is equipped with the hard drives and about to be shipped out, be
sure to perform below checks:

 Create Disk Volume

Pre-configure the hard drive on the system to a single volume if there is only
one hard drive mounted. Pre-configu re the hard drives on the system to a
RAID-0 volume if there is two hard drives mounted.

Before performing the factory defaul t setup, start the browser and open the
system administration web page of the web mail server.

Create Disk Volume

Follow below steps to configure the default disk volume:

1. In system settings web page, go to “Disk Configuration”. Select “RAID 0
Striping Disk Volume” for the sys tem with t wo hard dri ves.

For single hard drive:

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For two hard drives:

2. Run “Re-initialize”. Please wait for a while until the volume is created.

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Appendix A.

HARD DRIVE COMPATIBILITY LIST

The compatible hard disks listed below have been thoroughly and strictly tested.
We strongly recommend customers to use only these tested hard disk models.
IEI cannot guarantee system stability for users who install drives not specified
on this list.

Table 2. WMS-2208R Hard Drive Compatibility List

Manufacturer Model Capacity

IBM DTLA-305040 40GB
IBM IC35L080AVVA07 80GB
IBM IC35L120AVVA07 120GB
IBM IC35L120AVV207 120GB
Maxtor D540-4K 40GB
Maxtor 6E040L0510202 40GB
Maxtor HD35-800GI-MA 80GB
Maxtor 6Y120L004001 120GB
Maxtor 4A160J00602 160GB
Maxtor 4G160JB 160GB
Maxtor 6Y200P0 200GB
Seagate ST340824A 40GB
Seagate ST380021A 80GB
Seagate ST3120023A 120GB
WD WD400EB 40GB
WD WD800AB 80GB

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Appendix B.

CONSOLE CABLE CONNECTION

To access the system BIOS for diagnosis, you wil l need to connect the monitor
and keyboard via the console cables. The console cables are included in the
WMS-2208R Service Kits, which can be ordered as a spare part.

Note: Refer to Chapter 6, Spare Parts for ordering the service kits.

Please follow below figure to connect the console cable to the WMS-2208R main
board.

Keyboard

Monitor

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