ID Tech VP8800 User Manual

VP8800 User Manual

Rev. H
8 July, 2019

ID TECH

10721 Walker Street, Cypress, CA 90630-4720

Tel: [phone] Fax [phone]

www.idtechproducts.com

Copyright© 2019 by International Technologies and Systems Corporation (ID TECH). All rights reserved.

ID TECH
10721 Walker Street
Cypress, CA 90630
USA

This document, as well as the hardware and software it describes, is furnished under license and may
only be used in accordance with the terms of such license. The content of this paper is furnished for
informational use, subject to change without notice, and not to be construed as a commitment by ID
TECH. ID TECH assumes no responsibility or liability for any errors or inaccuracies that may appear in this
document.

Except as permitted by such license, no part of this publication may be reproduced or transmitted by
electronic, mechanical, recorded, or any other method, or translated into another language or language
form without the express written consent of ID TECH. ID TECH is a registered trademark of International
Technologies and Systems Corporation. ViVOpay and Value through Innovation are trademarks of
International Technologies and Systems Corporation. Other trademarks are the property of the
respective owner.

Warranty Disclaimer: The services and hardware are provided "as is" and "as-available" and the use of
these services and hardware are at the user’s own risk. ID TECH does not make, and hereby disclaims,
any and all other express or implied warranties, including, but not limited to warranties of
merchantability, title, fitness for a particular purpose, and any warranties arising from any course of
dealing, usage, or trade practice. ID TECH does not warrant that the services or hardware will be
uninterrupted, error-free, nor completely secure.

Page | 2

Caution: The VP8800 should be mounted at least 1 foot (30 cm) away from other
VP8800. Can be adjusted based on lane setup.

Caution: Danger of Explosion if battery is incorrectly replaced. Replace only with same or

the manufacturer’s instructions.

Warning: Avoid close proximity to radio transmitters which may reduce the capability of

FCC Regulatory Compliance

Notices Class B Equipment

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. This device complies with part 15 of the FCC rules. Operation is subject to two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.

If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to the VP8800 not expressly approved by ID TECH could void the user's
authority to operate the VP8800.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:

1. This device may not cause harmful interference and

2. This device must accept any interference received, including interference that may cause
undesired operation of the device.

Cautions and Warnings

equivalent type recommended by the manufacturer. Discard used batteries according to

the reader.

Page | 3

Table of Contents

1. GETTING STARTED .............................................................................................................................................. 5

2. FEATURES ........................................................................................................................................................... 5

3. GETTING STARTED .............................................................................................................................................. 6

3.1. Unpacking the VP8800 ....................................................................................................................................... 6

3.2. Data on production and personalization ............................................................................................................ 6

4. INSTALLING THE VP8800 .................................................................................................................................... 7

4.1. Site Planning ....................................................................................................................................................... 7

4.2. PCI PED Compliance ........................................................................................................................................... 7

4.3. Verifying PCI Compliance ................................................................................................................................... 7

4.3.1. Retesting Requirements .............................................................................................................................. 8

4.4. Radio Frequency Interference ............................................................................................................................ 8

4.5. Installation .......................................................................................................................................................... 8

4.6. Connecting the VP8800 ...................................................................................................................................... 8

4.6.1. Accessing the Connectors ............................................................................................................................ 8

4.7. Key Replacement .............................................................................................................................................. 11

4.8. Loss or theft ...................................................................................................................................................... 11

4.9. Testing the Installation ..................................................................................................................................... 11

4.9.1. Transaction Test ........................................................................................................................................ 11

4.9.2. LED Behavior ............................................................................................................................................. 11

4.9.3. To test a transaction ................................................................................................................................. 11

5. TROUBLESHOOTING AND MAINTENANCE ........................................................................................................ 13

5.1. Onboard Diagnostics ........................................................................................................................................ 14

5.2. Accessing the Onboard Diagnostic Tests .......................................................................................................... 14

5.3. Maintenance .................................................................................................................................................... 16

5.3.1. Replacing the Stylus .................................................................................................................................. 16

5.4. Upgrading Firmware ......................................................................................................................................... 16

6. APPENDIX A: SPECIFICATIONS .......................................................................................................................... 18

7. GLOSSARY ........................................................................................................................................................ 20

Page | 4

1. Getting Started

The VP8800 is an all-in-one card reader that can accommodate contact EMV, magstripe, and contactless
(NFC) payments and offers PIN pad (chip-and-PIN) capability and electronic signature capture. It is
designed to integrate easily with existing POS systems and requires minimal counter space at checkout
stands.

The VP8800 is a PCI-certified, SRED-compliant counter-top reader featuring RS-232 (serial), Ethernet,
and USB 2.0 communications to POS systems.

The VP8800 includes support for the following contactless payment applications:

• Support for Apple Pay, including VAS protocol

• Support for Google Pay, including Smart Tap

• Support for Samsung Pay

• Support for Mifare Suite

• Support for Secure SoftSAM(s)

• Support for Payment Card Brands:

o VISA VCPS
o MasterCard MCL
o AMEX Expresspay
o Discover DPAS
o Interac Flash
o UPI Global (Formerly CUP)

This document assumes that users are familiar with their host POS systems and all related functions.

2. Features

The VP8800 supports the following features:

• PCI 5.X certified

• SRED (Secure Reading and Exchange of Data) compliant, with tamper detection and fulltime

encryption*

• ANSI X.9-24 DUKPT key management

• ISO14443 type A/B and Mifare based contactless payment transactions

• ISO 18092 support for peer-to-peer NFC devices and smartphones

• Support for contactless transactions via NFC devices

• PIN entry for PIN/debit and chip-and-PIN transactions

• Magnetic stripe card transactions

• Electronic signature capture

• Three SAM card slots provided

• One SD card slot provided

• RJ-45 cable and Ethernet support

*Note that for encryption to be enabled, the VP8800 must be key-injected. ID TECH is a certified Key
Injection Facility. Contact your ID TECH representative for details.

Page | 5

3. Getting Started

VP8800 (PN: IDPP-1881)

Interface Cables:

Power supply (included)

3.1. Unpacking the VP8800

The VP8800 requires a data cable and, if the data cable does not supply power, a 5VDC 1.2A power
supply. The data cable is not included with the VP8800 and must be purchased separately from ID TECH.
Verify that you have all the required components for the installation:

• Serial Data Cable (PN 80143236-001)

• USB Data Cable (PN 80143234-001)

• Ethernet Cable (PN 80143235-001)

You may also need a contactless test card (ViVO Contactless Test Card P/N 241-0015-03).

3.2. Data on production and personalization

The device has been loaded with a serial number, MAC address, data encryption key, and PIN encryption
key by the factory.

Page | 6

4. Installing the VP8800

Before connecting and mounting the VP8800, plan the installation to conform to PCI 5.X requirements
and minimize radio frequency interference. After determining the location and mounting of the VP8800,
connect it to power and the POS terminal. Finally, test the VP8800 to make sure the installation is
successful.

4.1. Site Planning

Two environmental considerations affect VP8800 installation. PCI certification has specific restrictions
on how the reader is positioned to prevent PIN theft. Also consider objects and devices near the reader
that may affect the performance of the contactless radio frequency antenna.

4.2. PCI PED Compliance

The VP8800 is a PCI 5.x certified PIN/Debit payment device. PCI 5.x certification requires that sufficient
protection be provided to ensure that entering a PIN number CANNOT be viewed by a third party (such
as another customer standing nearby, the cashier, or a security camera).

The VP8800 has design elements, such as a recessed keypad, that meet some of these requirements.
However, to fully implement PCI 5.x, be sure to consider the following:

1. The VP8800 must be in a location that will NOT force a customer to enter a PIN that can be
viewed by a third party (for example, a customer must tilt or rotate the device for better
accessibility due to objects blocking a card swipe).

2. If the VP8800 is elevated on a mounting stand, shielding must be provided on the mount to
prevent a PIN being viewed by a third party.

3. If the VP8800 is mounted on a counter top, additional shielding (which can include other devices
such as a cash register as long as conditions in (1) above are met) must be provided to ensure
that the PIN cannot be viewed by a third party (including cashier and security camera).

WARNING: PCI requires that the device be mounted so that manual PIN entry cannot be observed by a
third party (such as another customer standing in line, the cashier at the counter, or a security camera
mounted in the ceiling to observe the cash register area). If the PIN entry can be observed, the store
owner may be responsible for any losses incurred by the customer if it can be determined that the
customer’s PIN was stolen at this location.

4.3. Verifying PCI Compliance

Before completing the installation, verify that the VP8800 is positioned so that the PIN entry is not
visible to other customers, the cashier behind the counter, or video surveillance cameras. If PIN entry is
visible, the VP8800 must be repositioned or shielding added until none of the above parties can observe
PIN entry.

These tests usually require at least two people—one to simulate entering the PIN while the other
attempts to view the keypad:

• Can Another Customer View the PIN: While one person stands at the VP8800 with their hand
positioned to enter the PIN, the other tester should try to observe the keypad from behind and
beside the first person.

Page | 7

• Can the Cashier View the PIN: While one person stands at the VP8800 with their hand
positioned to enter the PIN, the other tester should stand behind the counter and try to observe
the PIN keypad. The second tester should move around a little to see if there is a position where
they can observe PIN entry.

• Can the Video Camera View the PIN: While one person stands at the VP8800 with their hand
positioned to enter the PIN, the other tester should observe what is being recorded by any video
camera with a view of the VP8800. This may require playing back a recording to see if PIN entry
is visible. If the video camera is moveable, the second person should move the video camera to
determine if there is a position where PIN entry can be observed.

4.3.1. Retesting Requirements

If PIN entry on the VP8800 is observable in any of the above tests, reposition the VP8800 and
completely retest all locations to verify that PIN entry is not visible. Consider placing a display to block
observation from that position.

Repositioning the VP8800 to block observance of PIN entry at one location may expose PIN entry to
observation at another location. PCI requires repositioning the VP8800 and retesting until PIN entry is
secure from observation.

4.4. Radio Frequency Interference

To perform contactless transactions, the VP8800 uses a radio frequency antenna. The range (reading
distance) and performance of the reader can be affected by other radio frequency emitters and
proximity to metal.

For best performance, adhere to the following guidelines:

1. Do not position the VP8800 closer than 1 foot (30 cm) to other RF-emitting devices. Some
environments may require greater separation distances.

2. Avoid placing the VP8800 near large metal objects.

3. Do not position the VP8800 near radio transmitters.

4.5. Installation

This section describes how to install the VP8800. The basic steps are:

• Connect to power and POS

• Mount if required

• Test the installation

4.6. Connecting the VP8800

4.6.1. Accessing the Connectors

The VP8800 connectors are beneath a cover on the bottom of the reader.

Page | 8

To access the connectors:

1. Turn over the VP8800 so that the connector cover is visible.

2. Remove the cover.

3. Insert the data cable into the HDMI connector and route the cable through the recesses
provided.

Page | 9

4. Replace the cover.

5. Turn the VP8800 keypad right side up.

6. Place the stylus in the holder along the side of the VP8800.

7. Attach the data cable from the VP8800 to the appropriate port on the POS.

8. Plug in the power supply. The left LED illuminates.

Note: The VP8800 may take up to 30 seconds to finish booting.

The VP8800 displays the opening set of screens before it displays the Welcome screen. The opening
screens include:

• ViVOpay logo screen

• Copyright screen

• Firmware version screen

It should then display Welcome or Please present card or similar wording, depending upon the

Page | 10

POS application.

If the unit fails to power up, try reseating the power connector (or change to a different power outlet). If
the unit still fails to power up, try replacing the power supply. If the unit still fails to power up, and
the power supply is definitely good, contact your local support representative. For more troubleshooting
information, see Troubleshooting and Maintenance

below.

4.7. Key Replacement

Cryptographic keys can always be replaced by sending the unit back to the manufacturer if necessary (ID
TECH is a certified Key Injection Facility). ID TECH also provides several choices for users who need to
rotate or replace a cryptographic key in the field:

1. PKI-RKI Client utility, which can replace keys in the field. It requires an internet connection and a
host computer.

2. ID TECH's Universal SDK has the RKI API built in. With proper software, a key can be updated
programmatically via API (this also requires an internet connection).

3. ID TECH can provide PKI-RKI integration instructions; in this case, the integrator implements the
ID TECH RKI feature within custom software.

4.8. Loss or theft

Report the serial number of any lost or stolen product to the vendor from whom it was obtained.

4.9. Testing the Installation

After completing the installation and checking for PCI conformance, run the Onboard Diagnostic
program as described in Onboard Diagnostics
communicating correctly by performing a sample transaction. The following test assumes that the host
POS is already programmed to communicate with the VP8800.

4.9.1. Transaction Test

The exact wording that appears on the VP8800 screen will depend on the POS application. Consult the
documentation for your POS (or payment app) for details.

4.9.2. LED Behavior

• Solid blue light: Waiting for card presentation.

• Solid green light (with one long beep): Successful card presentation.

• Solid red (with two short beeps): Unsuccessful card presentation.

4.9.3. To test a transaction

Follow the steps below to test a transaction:

1. Begin a transaction on the POS. Present a card, fob, or phone in close proximity to the reader or
swipe a magnetic stripe card.

2. A single beep and LED flash indicates that the card has been validated. The VP8800 may display
“Processing” or similar wording while the transaction is being processed.

3. If the POS software requires a PIN entry, the screen displays “Please enter PIN”. Use the keypad
to enter the PIN.

. Then check that the VP8800 and the POS are

Page | 11

4. If the POS application requires a signature, the screen displays “Please sign below”. Use the
stylus to enter a signature on the touch screen.

5. A receipt is printed by the POS with the purchase amount. The VP8800 may show “Thank You”
or similar wording for a successful transaction.

5. Decommissioning SRED Devices

All PCI devices require proper decommissioning prior to device disposal in order to ensure the
protection of all sensitive financial card data. For instructions on decommissioning your device, see

Decommissioning of SRED Devices

on the ID TECH Knowledge Base.

Page | 12

6. Troubleshooting and Maintenance

Symptom

Possible Cause

Probable Cause and Remedy

General Issues

Reader does not appear to be

Reader not powered on.

Check cable connections.

• Replace the reader.

Reading Cards/Fobs/Phones

LEDs do not light up, and beeper

• Card/fob/phone not properly

• Present card, fob, or phone closer to

• Replace the reader.

Some cards/fobs/phones read,

Wrong firmware (contact your

Verify that correct firmware is loaded

• Try a different card, fob, or phone.

On power-up, display sticks on

SAM card isn’t seated properly.

Remove power from unit, remove

assistance.

The VP8800 is designed for reliability and ease of troubleshooting. The components that may require
troubleshooting include the power supply, the reader, and the data cable.

powered on—no LEDs lit, no LCD
display.

is not audible when card, fob, or
phone is presented.

•

• Incorrect power supply used.

presented.

• Metal or RF interference.

• Wrong Firmware issue (contact

your local support representative).

• Reader not powered on or
incorrect voltage.

• Incorrect power supply used.

• Unsupported card, fob, or phone

used.

•

• Verify that power is on and correct

voltage and current are present.

• Replace the power supply.

• Verify that power cable plug is fully

inserted.

• Replace the power supply.

the reader and ensure it’s parallel to
the reader touch screen.

• Verify that the card, fob, or phone is
valid/current.

• Test with “ViVOcard Contactless Test
Card” P/N241-0015-03.

• Try a different card, fob, or phone.

• Verify that the unit is not near any

large metal objects.

• Verify that correct firmware is loaded
(local support representative only).

• Verify that power is on and correct
voltage and current are present.

• Verify that power cable plug is fully
inserted.

but not all.

firmware version.

•

local support representative).

• Possible bad card, fob, or phone.

• Unsupported card used.

•

•

on reader (local support
representative only).

• Check to see if card, fob, or phone is
damaged.

•

back cover and reseat SAM card. If
unsure, contact ID TECH Support for

Page | 13

Symptom

Possible Cause

Probable Cause and Remedy

Communication to POS/ECR

No data is received, or data is

garbled.

• Faulty or incorrect cable

• Check that the cable connection is

Check the POS application.

Test

Possible Results

LCD Test

Pass/Fail

TouchScreen Test

Pass/Fail

Keypad Test

Pass/Fail 1234567890<cancel><backspace><enter>* #

LEDs Test

Pass/Fail virtual LEDs MSR ICC Keypad backlight

Tone Test

Pass/Fail

Magstripe Test

Pass Tracks 1 or 2 or 3/Fail

RFID Test

Pass Type A or B/Fail

ICC Test

Pass T = 0 or T = 1/Fail

Ethernet Test

Pass/Fail

SAMs Test

Pass SAM1 SAM2 SAM3/Fail

connections.

• Unsupported card used.

• Contactless application is not

installed on terminal (for serial
connections only).

• Magstripe card not swiped
correctly.

• Magstripe card not level during
card swipe.

• The POS application is not using
the correct communications
parameters.

secure and in the correct port on the
POS/ECR.

• Check that the POS/ECR has the
correct software application to accept
data from the contactless reader (may
need assistance from the POS
vendor).

• Try a different card, fob, or phone or
magstripe card if testing the
magstripe reader.

• If testing with the magstripe card, try
turning the card around; make sure
that the card is level during the card
swipe.

• Contact the payment processor for an
application upgrade.

• Check that the cable is correctly
attached to the back of the VP8800.

•

6.1. Onboard Diagnostics

Onboard diagnostics (OBD) are available to test the following components of the VP8800.

6.2. Accessing the Onboard Diagnostic Tests

To enter the onboard diagnostics:

1. Power off the VP8800 by removing the power supply from the power receptacle.

2. Plug the power supply into the power receptacle again.

3. After applying power, press the 1 key and then the # key within three seconds after the LCD
screen displays "Welcome". When entered correctly, The ViVOpay AR Diagnostics screen
appears and the prompt alarm sounds.

Page | 14

The menu’s first page appears as below:

ViVOpay AR Diagnostics

0 Test Results Summary

1 Test Al l

2 LCD

3 Touch Screen

4 Keypad

5 LEDs

6 Tone

7 Magstripe

8 RFID and Antenna

9 ICC

O: Next Page X: Exit

ViVOpay AR Diagnostics

0 Ethernet

1 SAMs

<: Prev Page X: Exit

The menu’s second page appears as below:

Page | 15

6.3. Maintenance

The VP8800 contains no user-serviceable parts within its enclosure. Do not open the VP8800 main
enclosure.

WARNING: Attempting to open the VP8800 enclosure will trigger PCI security measures and the unit
will stop functioning even after reassembly, requiring its return to the factory.

It is possible to replace the stylus without violating PCI security measures. It is also possible to upgrade
the VP8800 firmware if required.

6.3.1. Replacing the Stylus

It is important that only the stylus be used for writing on the touch screen. If the stylus is lost or the
lanyard broken, obtain a replacement from your VP8800 distributor.

To replace the stylus:

1. Turn the VP8800 upside down and unscrew the screw for the tether wire of stylus.

2. Replace the old stylus with the new one. Then fasten the screw.

3. Turn the VP8800 back and place the new stylus in its holder.

6.4. Upgrading Firmware

VP8800 firmware is upgradable, if required for applications. Upgrade firmware using the ID TECH USDK

Demo, which is available for free. Obtain the following from your VP8800 distributor:

• Firmware for the VP8800

• USB data cable

Firmware upgrades also require a PC with a USB port. The PC will likely already have the required USB
driver HID.DLL file. If not, download that file from Microsoft’s website.

To upgrade the firmware:

1. Install and run the USDK Demo.

2. Extract the firmware ZIP file to a directory of your choice.

Page | 16

3. Connect the USB data cable to the VP8800 and PC (see

VP8800 above). When the VP8800 powers on it appears under the USB

devices in the USDK Demo.

4. Select the Update Device Firmware command under Commands > Device > Update Device
Firmware.

Connecting the

Page | 17

5. Click Execute Command.

RF Interface

Frequency

13.56 MHz

Standard

ISO 14443 Type A&B, Mifare, ISO 18092

Reading distance

MAX 4cm

Physical

Length

175 mm

Width

95 mm maximum

Depth

58 mm maximum

Weight

0.4Kg

Storage

128 MB RAM + 64MB Flash + 32GB of Micro-SD, with 3 SAM slots

Environmental

Operating Temp.

0 to 55° C (32 to 131° F)

Storage Temp.

-25 to 65° C (-13 to 149° F)

Relative Humidity

10 to 95% non-condensing

Operating Environment

Indoor only

Power

Voltage

5 VDC regulated, +/- 10%

Consumption

6 W maximum

Power supply

The VP8800 shall be powered by an external power source (P/N AC005R)
(power-pack AC 85-265)

Touch Screen

LCD

Capacitive 3.5” TN TFT Backlit Color Display

Signature Capture

Yes

Resolution

HVGA 480X320 Pixels

6. A File Explorer window will open; navigate to the directory where you extracted the firmware
ZIP, then open images_for_VLoader >pisces_signed_r25680.bin.

7. Wait for the USDK Demo to complete the firmware update.

8. After the USDK Demo applies the firmware, the VP8800 will reboot and validate the firmware
file. Please note that this can take up to five minutes to complete.

After restarting, the VP8800 will have updated firmware and display its Welcome screen.

7. Appendix A: Specifications

VP8800 Specifications

Page | 18

Glass Hardness Rating

7H

Power supply

The VP8800 is powered by an external 5VDC power source (P/N AC005R)
(power-pack AC 85-265)

Page | 19

8. Glossary

Electronic Cash Register (ECR)

The combination of a traditional cash register and a POS
terminal, often PC-based.

ExpressPay from American Express

American Express contactless payment product that utilizes
contactless technology.

Firmware

Software that is embedded in a hardware device that allows

by an application program.

Fob

A key chain device or other non-standard credit card sized form
factor that has an embedded radio frequency (RF) chip.

MasterCard PayPass

MasterCard's contactless payment product that utilizes
contactless technology.

NFC

Near Field Communications.

NFC Phone

Near Field Communications (NFC) phone. A technology that

Also see UICC.

PCI 5.x

The Payment Card Industry Security Standards Council (PCI SSC)

card data.

Point of Sale (POS)

Refers to terminals used in retail stores with a magnetic stripe

credit/debit authorization.

Proximity Payments

Payment method utilizing contactless technology such as RF,
Infrared (IrDA), or Near Field Communications (NFC).

Radio Frequency (RF)

Any frequency that corresponds to radio signals, including
those used by cellular telephones and wireless networks.

RF Reader

The Point of Sale device that receives the RF transmission from
a card, fob or NFC phone.

Visa Contactless

Visa's contactless payment product that utilizes contactless
technology.

reading and executing the software, but does not allow
modification, e.g., writing or deleting data by an end user.
Example: Firmware is a computer program in a read-only
memory (ROM) integrated circuit chip. A hardware
configuration is usually used to represent the software.
Example: Firmware is a program embedded in an erasable
programmable read-only memory (EPROM) chip, which
program may be modified by special external hardware, but not

enables communication between a secure element in a mobile
device and a contactless reader to make credit/debit payments.

mission is to enhance payment account data security. PCI 5.x is
a set of standards created by PCI SSC to increase the security of

reader, keyboard, display and autodialer modem or IP
connection, connected to the telephone/internet network and
used for on-line credit/debit authorization. Can also be
connected to a host computer, which handles all transaction
processing including item price look-up, data collection, and

Symbol Explanations

EMV Contactless Symbol

Page | 20