User Manual Vendi
All pictures need be updated.
80139500-001
ViVOpay Vendi User Manual
Copyright
Copyright 2014, International Technologies and Systems Corporation. All rights reserved.
ID TECH
10721 Walker Street
Cypress, CA 90630
USA
This document, as well as the hardware and software it describes, is furnished under
license and may only be used in accordance with the terms of such license. The content of
this paper is furnished for informational use, subject to change without notice, and not to be
construed as a commitment by ID TECH. ID TECH assumes no responsibility or liability for
any errors or inaccuracies that may appear in this document.
Except as permitted by such license, no part of this publication may be reproduced or
transmitted by electronic, mechanical, recorded, or any other method, or translated into
another language or language form without the express written consent of ID TECH. ID
TECH is a registered trademark of International Technologies and Systems Corporation.
ViVOpay and Value through Innovation are trademarks of International Technologies and
Systems Corporation. Other trademarks are the property of the respective owner.
Warranty Disclaimer: The services and hardware are provided "as is" and "a s-available"
and the use of these services and hardware are at the user’s own risk. ID TECH does not
make, and hereby disclaims, any and all other express or implied warranties, including, but
not limited to warranties of merchantability, title, fitness for a particular purpose, and any
warranties arising from any course of dealing, usage, or trade practice. ID TECH does not
warrant that the services or hardware will be uninterrupted, error-free, or completely secure.
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ViVOpay Vendi User Manual
FCC Regulatory Compliance
Notices Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. This device complies with
part 15 of the FCC rules. Operation is subject to two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try and correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different fr om that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to the ViVOpay Vendi not expressly approved by ViVOtech could
void the user's authority to operate the ViVOpay Vendi.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference and
2) this device must accept any interference received, including interference that may cause
undesired operation of the device.
Cautions and Warnings
Caution: The ViVOpay Vendi should be mounted 1-2 feet away from other ViVOpay
Vendi. Can be adjusted based on lane setup.
Caution: Danger of Explosion if battery is incorrectly replaced. Replace only with
same or equivalent type recommended by the ma nufac tur er. Discard used batteri es
according to the manufacturer ’s instructions.
Warning: Avoid close proximity to radio trans mitters which ma y reduc e the ability o f
the reader.
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ViVOpay Vendi User Manual
Table of Contents
1. Installation and Usage ........................................................................ 1
Overview ............................................................................................... 1
Features ................................................................................................ 1
Additional Features . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
ViVOpay Vendi Specifications ............................................................ 2
Installing ViVOpay Vendi ..................................................................... 3
ViVOpay Vendi Interior Vending Machine Mount . . . . . . . . . . . 3
2. Firmware Upgrade ............................................................................... 9
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . .…... . . . . . . . . . . . . . 9
Procedure ....................................................................................... 11
3. Installation Points ........................................................................... 12
4. ViVOpay Vendi Troubleshooting ..................................................... 13
5. ViVOpay Vendi Test Instructions ..................................................... 14
Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Test Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
6. Glossary ............................................................................................ 17
7. Customer Support ............................................................................. 19
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ViVOpay Vendi User Manual
Overview
The ViVOpay® Vendi supports both card swipe and contactless payment information
processing and authorization at existing POS locations. It is seamlessly integrated into
existing POS systems by direct mounting inside a vending machine or on the surface of the
vending machine. The unit can accept a variety of contactless credit cards, contactless key
fobs, and wireless POS-supported devices.
ViVOpay Vendi supports the following contactless payment applications in the latest release
of firmware:
• PayPass ISO/IEC
• PayPass Magstripe
• PayPass MChip
• PayPass MXI
• Maestro – must be configured
• RBS Application (M/Flex)
• VisaWave
• qVSDC/MSD
• JCB J/Speedy
• JCB Mobile/QuicPay
• American Express – ExpressPay
• Discover Zip
• ViVOwallet
• ViVONFC
• Mifare ePurse
This document assumes that users are familiar with their host POS systems and all related
functions.
Features
The ViVOpay Vendi supports the following transaction types:
• Contactless RF devices such as ISO 14443 Type A and Type B, and MiFare devices
Additional Features
• Contactless: Accepts transactions from consumers using ISO/IEC 14443 Type
A and B or NFC cards and key fobs.
• Speed: Enables quick transactions improving store productivity and operational
efficiencies.
• Implementations: Retail locations, hospitality, car rental, and much more.
• Consumer Intuitive: Equipped with LEDs and sound to provide visual and
audible cues to enable smooth and seamless transactions.
• Secure: Provides highly secure transactions whether financial, pre-paid,
loyalty, or gift
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ViVOpay Vendi User Manual
ViVOpay Vendi Specifications
Hardware
MTBF 200,000 hrs.
Transmitter Frequency 13.56 MHz +/- 0.01%
Transmitter Modulation ISO 14443-2 Type A
Rise/Fall Time: 2-3 µsec. Rise, < 1 µsec fall
ISO 14443-2 Type B
Rise/Fall Time: < 2 µsec. each; 8% - 14% ASK
ISO 18092
Receiver Subcarrier
Frequency
Receiver Subcarrier Data ISO 14443-2 Type A: Modified Manchester
Typical Read Range 4-6 cm (1.5 to 2.3 inches)
Physical (interior mount)
Height 108 mm (4.25 inches)
Width 85.4 mm (3.36 inches)
Depth 50.8 mm (2.0 inches)
Physical (exterior mount)
Height 137.6 mm (5.42 inches)
Width 99.5 mm (3.92 inches)
Depth 42.5 mm (1.67 inches)
Environmental
Operating Temperature -20° C to 70° C (-4° F to 158° F)
Storage Temperature -30° C to 80° C (-22° F to 176° F)
847.5 KHz
ISO 14443-2 Type B: NRZ-L, BPSK
ISO 18092
Cold and Heat Shock -30° C to 80° C (-22° F to 176° F) within 2 hrs.
Operating Humidity 10% to 95% non-condensing
Operating Environment Water resistant for indoor and o utdoor use
Electrical
Reader Input Voltage
+7.5 - 45VDC; MAX 0.4A ;3 Watts
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ViVOpay Vendi User Manual
Installing ViVOpay Vendi
This section describes how to install the ViVOpay Vendi either inside a vending
machine or on the front surface of the vending machine.
ViVOpay Vendi Interior Vending Machine Mount
Use this set of instructions to install the ViVOpay Vendi unit inside a vending
machine.
Make sure that you have the following major components
required for installing the ViVOpay Vendi unit inside a
vending machine. Note that the Interior Cable ends will
vary from what is shown here based on the type of vending
machine that the Vendi unit is being installed in.
Remove all power from the vending machine by removing
the plug from the electrical socket.
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ViVOpay Vendi User Manual
Open the vending machine to gain access to the back side
of the front panel. See the individual vending machine
instructions on how to gain access to the interior.
Remove any existing hardware to make room for the
installation of the ViVOpay Vendi hardware
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Insert the ViVOpay Vendi into the opening making sure that
it is positioned right side up.
Attach the nuts to lock the ViVOpay Vendi into position.
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Attach the Pigtail Cable to the back of the ViVOpay Vendi
Attach the other end of the Pigtail Cable to the supplied
Interior Cable which then attaches inside the vending
machine. Tidy all cables and fasten with nylon cable-ties.
Ensure that no loose cables could become caught when
the vending machine door is opened/closed for servicing.
Additionally, avoid routing excess cables over fans or other
electrical motors that could cause undue heat buildup or
electrical interference.
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Close up the vending machine.
Connect the power cable into the electrical outlet. The
ViVOpay Vendi unit LEDs should come on and the unit
should beep.
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ViVOpay Vendi User Manual
Test the ViVOpay Vendi using the supplied contactless
card or a magstripe card. The Green LEDs at the top of the
ViVOpay Vendi unit should all flash and you should hear an
audible beep to confirm that the ViVOpay Vendi has read
the card.
Green LEDs - blink to indicate that a card has been read
when it is presented to the ViVOpay Vendi unit. Left LED is
normally on even when no card is presented. All Green
LEDs flash when the card is successfully read.
Blue LEDs - blink to indicate that the ViVOpay Vendi unit is
operational. Normally, the Blue LEDs blink in sequence to
indicate that the unit is available. Depending on the specific
vendor, this feature may not apply.
Orange LED - blinks to indicate that a transaction is in
progress. A beep is sounded. LED is normally off unless
information is being transmitted. Depending on the specific
vendor, this feature may not apply.
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ViVOpay Vendi User Manual
Firmware Upgrade
The Vendi can be upgraded using either the serial or USB interfaces.
Preparation
To update the new firmware you will need:
• PC with available serial or USB port
• Vendi unit and a download cable 80139201
• For serial downloads : 220-2463-00 cable (DB-9 serial to RJ45)
For USB downloads : 220-0012-00 cable (USB to RJ45)
• Vendi firmware update software
• Firmware file for the desired firmware
• Power supply for the reader (7.5 – 45 VDC; 3 Watts output) (140-2035-00 or equivalent)
Procedure
1. Copy the Vendi software and firmware on the PC.
2. Plug in the 80139201 cable to Vendi, connect the ser ia l ca ble (220-2463-00) or USB
cable (220-0012-00) between RJ45 and PC COM port or USB port.
3. Connect the power to the reader. There should be no beep, and no LED activity.
4. Launch the Ve ndi firmwa re upda te softwa re .
5. Select the inte rface (RS232 or HID_USB) .
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6. Click “Open File”, and select download file.
7. Click “Download” button, and start download processing.
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8. Display “Download successed” and device will reset.
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Installation Points
Unit is susceptible to RF and electromagnetic interference. This means that it is
important not to mount the unit next to or near (within 3 or 4 feet) large
electric motors, computer UPS systems, microwave transmitters, radio
transmitters, communications equipment etc.
• Unit should be mounted in such a way that it is out of the reach of small
children and not in areas where it is likely to have liquids spilled on it. Although
fairly rugged, it is not impervious to damage.
• Unit should be tested after installation with a test card. An end-to-end transaction should
be run (the same as an actual purchase on the POS). The POS should
register
"Requesting Authorization". Even if the transaction is declined (as it should
be with a test card), it will prove connectivity all the way through the system.
• When mounting the unit on a surface, thorough cleaning of the area with
alcohol or
Windex should be performed, and allowed to dry prior to applying any sticky
tape/velcro pads.
• The decals on the unit have a protective film that should be removed prior to
leaving the installation site.
• Due to the high visibility of contactless payment systems with major banking
institutions rolling out these systems, it is critical to troubleshoot and fix any
problems that occur immediately. From past experience it is important for all
involved to have a successful rollout, and it will help patrons have a better and
more rewarding user experience if all systems are working well. For this reason
we encourage you to contact your local support representative with any
questions or queries that you may have as early as possible, and we will be glad
to assist.
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ViVOpay Vendi User Manual
ViVOpay Vendi Troubleshooting
The ViVOpay Vendi is reliable and easy to troubleshoot.
Symptom Possible Cause Remedy
General Issues
ViVOpay Vendi does not
appear to be powered on
(no LEDs lit).
Reading Cards/Fobs/Phones
LEDs do not light and
beeper is not
Card/Fob/Phone not
properly audible when
card/fob/phone is presented
• ViVOpay Vendi not powered on
or incorrect voltage.
• Card/Fob/Phone not properly
audible when card/fob/phone is
presented.
• Wrong firmware ( contact your
local support representative).
Check cable connections.
• Ensure power is on and correct
voltage and current are present.
• Replace the ViVOpay Vendi.
Present card/fob/phone closer to the
ViVOpay Vendi, and ensure it is
parallel to the face of the ViVOpay
Vendi.
• Ensure the card/fob is
valid/current .
• Check to see if card/fob/phone is
damaged.
• Ensure phone cover is correctly
attached to phone.
• Ensure correct firmware is loaded
on ViVOpay Vendi (local support
representative only).
• Power cable plug is fully inserted.
• Replace the ViVOpay Vendi.
Some cards/fobs/phones
read, but not all.
• Wrong firmware (contact your
local support representative).
• Possible bad card/fob/phone.
Ensure correct firmware is loaded on
ViVOpay Vendi (local support
representativel only).
• Check to see if card/fob/phone is
damaged.
• Ensure phone cover is correctly
attached to phone.
• Replace test card.
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ViVOpay Vendi User Manual
ViVOpay Vendi Test Instructions
This section details the steps required for testing the ViVOpay Vendi (or refer to
80139301-TI).
Tools Required
• PC with available serial or USB port
• Vendi unit and a download cable 80139201
• For serial downloads : 220-2463-00 cable (DB-9 serial to RJ4 5)
For USB downloads : 220-0012-00 cable (USB to RJ45)
• HyperTerminal software
• Power supply for the reader (7.5 – 45 VDC; 3 Watts output) (140-2035-00 or
equivalent)
Test Instructions
1. Start the HyperTerminal application. The HyperTerminal window appears.
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2. Enter a name for the connection and press OK. The connection settings screen
appears.
3. Use the dropdown arrow for Connect using to select the Com port to be used.
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4. Press OK. The Port Settings screen appears.
5. Set the following connection values:
• Bits per second 19200
• Data bits 8
• Parity None
• Stop bits 1
• Flow control None
6. Press OK.
Present the test card parallel to the surface of the reader.
All four LEDs should illuminate and the unit should beep once. The card data is
displayed on the PC screen as shown below:
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ViVOpay Vendi User Manual
Units which do not pass the above test should be rejected as failures.
Units which fail should be sent back to your local support representative according to the
Warranty and RMA policy.
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ViVOpay Vendi User Manual
Glossary
Electronic Cash Register (ECR)
The combination of a traditional cash register and a POS terminal, often
PC-based.
ExpressPay from American Express
American Express contactless payment product that utilizes contactless
technology.
Firmware
Software that is embedded in a hardware device that allows reading and
executing the
software, but does not allow modification, e.g., writing or deleting data by an
end user.
Example: Firmware is a computer program in a read-only memory (ROM)
integrated circuit
chip. A hardware configuration is usually used to represent the software.
Example: Firmware is a program embedded in an erasable programmable
read-only
memory (EPROM) chip, which program may be modified by special external
hardware, but
not by an application program.
Fob
A key chain device or other non-standard credit card sized form factor that
has an
embedded radio frequency (RF) chip.
MasterCard PayPass
MasterCard's contactless payment product that utilizes contactless
technology.
MTBF
Mean time between failure. MTBF is the average time a device will function before a
failure.
NFC
Near Field Communications.
NFC Phone
Near Field Communications (NFC) phone. A technology where RFID chips
are embedded
in the back cover of a cell phone, such as the Nokia 3220, that enables
communication with
contactless readers to make credit payments.
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POS
Point of Sale.
Point of Sale (POS)
Refers to terminals used in retail stores with a magnetic stripe reader,
keyboard, display
and autodialer modem or IP connection, connected to the
telephone/internet network and
used for on-line credit/debit authorization. Can also be connected to a host
computer, which
handles all transaction processing including item price look-up, data
collection, and
credit/debit authorization.
Proximity Payments
Payment method utilizing contactless technology such as RF, Infrared (IrDA) or
Near Field
Communications (NFC).
Radio Frequency (RF)
Any frequency that corresponds to radio signals, including those used by cellular
telephones and wireless networks.
RF Reader
The Point of Sale device that receives the RF transmission from a card, fob
or NFC phone.
Visa Contactless
Visa's contactless payment product that utilizes contactless technology.
Symbols explanations
EMV Contactless Symbol
ExpressPay from American Express
Visa Contactless
MasterCard PayPass
Discover network.
The symbol of the crossed out wheeled bin indicates that the product
(electrical and electronic equipment) should not be placed in municipal
waste. Please check local regulations for disposal of electronic products.
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ViVOpay Vendi User Manual
Customer Support
Contact your local support representative for all support questions.
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