Copyright 2016, International Technologies and Systems Corporation. All rights reserved.
ID TECH
10721 Walker Street
Cypress, CA 90630
USA
This document, as well as the hardware and software it describes, is furnished under license and may only be
used in accordance with the terms of such license. The content of this paper is furnished for informational
use, subject to change without notice, and not to be construed as a commitment by ID TECH. ID TECH
assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Except as permitted by such license, no part of this publication may be reproduced or transmitted by
electronic, mechanical, recorded, or any other method, or translated into another language or language
form without the express written consent of ID TECH. ID TECH is a registered trademark of International
Technologies and Systems Corporation. ViVOpay and Value through Innovation are trademarks of
International Technologies and Systems Corporation. Other trademarks are the property of the respective
owner.
Warranty Disclaimer: The services and hardware are provided "as is" and "as-available" and the use of these
services and hardware are at the user’s own risk. ID TECH does not make, and hereby disclaims, any and all
other express or implied warranties, including, but not limited to warranties of merchantability, title, fitness
for a particular purpose, and any warranties arising from any course of dealing, usage, or trade practice. ID
TECH does not warrant that the services or hardware will be uninterrupted, error-free, or completely secure.
FCC Regulatory Compliance
Caution: The ViVOpay PISCES should be mounted 1 foot (30 cm) away from other
ViVOpay PISCES. Can be adjusted based on lane setup.
Caution: Danger of Explosion if battery is incorrectly replaced. Replace only with
same or equivalent type recommended by the manufacturer. Discard used batteries
according to the manufacturer’s instructions.
Warning: Avoid close proximity to radio transmitters which may reduce the ability of the reader.
Notices Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. This device complies with part 15
of the FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause undesired operation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to the ViVOpay PISCES not expressly approved by ID TECH could void the user's
authority to operate the ViVOpay PISCES.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
1. This device may not cause harmful interference and
2. This device must accept any interference received, including interference that may cause undesired
operation of the device.
Before you connect and mount the ViVOpay PISCES, you should plan the installation
PCI
location
Finally,
Site Planning
Two
has
consider
radio
PCI PED Compliance
The ViVOpay PISCES
that
third
The
Verifying PCI Compliance
these
1. The ViVOpay PISCES must be in a location that will NOT force a customer to enter a PIN
2. If the ViVOpay PISCES is elevated on a mounting stand, shielding must be provided on
3. If the ViVO pay PISCES is mounted on a counter top, additional shielding (which can
WARNING: PCI requires that the device be mounted so that the PIN entr y cannot be
observed by a third party (such as another customer standing in line, the cashier at the
counter, or a security camera mounted in the ceiling to observe the cash register area). If
the PIN entry can be observed, the store owner may be responsible for any losses
incurred by the customer if it can be determined that the customer’s PIN was stolen at
this location.
Before completing
PIN
cameras.
PIN entry
Installing the ViVOpay PISCES
to
conform
4.1 requirements and minimize radio frequency interference. Once you have determined the
and
mounting
you
should
environmental considerations affect
specific restrictions
objects
frequency
sufficient protection be provided
party (such
ViVOpay PISCES
requirements. However,
that can be viewed by a third party (for example, a customer must tilt or rotate the device
for better accessibility due to objects blocking a card swipe).
the mount to prevent a PIN being viewed by a third party.
include other devices such as a cash register as long as conditions in (1) above is met)
must be provid ed to ensure that the PIN cannot be viewed by a third party (including
cashier and security camera).
entry
is
not visible to other customers, the cashier behind the counter, or video surveillance
ensure that entering a PIN number CANNOT be viewed by
must verify
you can
make sure
install
PCI 4.1
connect
the
to
prevent
affect
the
as a
recessed keypad,
make sure
the
ViVOpay PISCES
it to
power
the
installation
ViVOpay PISCES.
PIN
the
performance
cashier,
be
repositioned
or a
you
theft.
security
that
consider
is
is successful.
positioned
or
and the
You
of the
meet some
shielding added
POS terminal.
PCI
certification
should
contactless
camera).
the following.
so that the
also
of
to
a
until
These tests usually require
attempts
to
view
the keypad.
at
least
two
people—one
to
simulate entering
the PIN
while
the other
ViVOpay PISCES User Guide
4
Installing the ViVOpay PISCES
Can Another Customer View the PIN?
While one person stands
other
tester should
Can the Cashier View the PIN?
While one person stands
other
tester should stand behind the counter and try
should move around
Can the Video Camera View the PIN?
While one person stands
other
tester should observe what
PISCES
camera
position
. This may
is
moveable, the second person should move the video camera to determine
where PIN
Retesting Requirements
If PIN
entry
on the
the
ViVOpay PISCES
Consider
placing a display
at
the ViVOpay PISCES with their hand positioned
try to
observe
at
a little to see if
at
require playing back a recording
entry
can be observed.
ViVOpay PISCES
and
completely retest
the
keypad from behind
the ViVOpay PISCES with their hand positioned
there
is a
position where
the ViVOpay PISCES with their hand positioned
is
being recorded by any video camera with a view
is
observable
all
locations
to
block observation from
to
enter the PIN, the
and
beside
to
observe the PIN keypad. The second tester
they can
to see if PIN
in any of the
to
verify
that position.
the first person.
observe
entry
is
visible.
above tests,
that PIN
entry
to
enter the PIN, the
PIN entry.
to
enter the PIN, the
of
the ViVOpay
If the
video
if
there is a
you
must reposition
is not
visible.
Repositioning
PIN
entry
PISCES
the
to
observation
and
retest
Radio Frequency Interference
To
perform contactless transactions,
range
(reading distance) and performance
emitters
For best
• Do not position the ViVOpay PISCES closer than 1 foot (30 cm) to other
• Avoid placing the ViVOpay PISCES on or near large metal objects.
• Do not position the ViVOpay PISCES near radio transmitters.
and
proximity
performance, adhere
RF-emitting devices. Some environments may require greate r distances.
ViVOpay PISCES
at
another location.
until PIN
entry
to metal.
to the
to
block observance
PCI
is
secure from
the
ViVOpay
of
the reader can
following
guidelines:
of PIN
requires
observation.
PISCES
that you
uses a radio frequency antenna. The
entry
be
affected
at one
reposition
by
location may expose
the
ViVOpay
other radio frequency
ViVOpay PISCES User Guide
5
Installing the ViVOpay PISCES
Installing the ViVOpay PISCES
This
section describes
• Connect to power and POS
• Mount if required
• Test the installation
Connecting the ViVOpay PISCES
Accessing the Connectors
The
ViVOpay PISCES connectors
To access the connectors
1. Turn over the ViVOpay PISCESso that the connector cover is visible.
2. Open to connector cover.
how to
install
are
the
ViVOpay PISCES.
beneath a cover
The
on the
basic steps
bottom
of the reader.
are:
ViVOpay PISCES User Guide
6
Installing the ViVOpay PISCES
3. Insert the data cable into the HDMI connector directly
4. Close the cover
5. Turn the ViVOpay PISCES keypad side up.
6. Pl ace the stylus in the holder at th e side face of the ViVOpay POSCES.
7. Attach the data cable from the ViVOpay PISCES to the appropriate port on the POS.
ViVOpay PISCES User Guide
7
Installing the ViVOpay PISCES
8. Plug in the power supply. The ViVOpay PISCES the left LED illuminates.
The ViVOpay PISCES may take up to 30 seconds to finish booting.
The ViVOpay PISCES displays the opening set
The
opening screens
include:
of
screens before
it
displays the
Welcome
screen.
• ViVOtech screen
• Copyright screen
• Firmware version screen
It
should then display
POS
application.
Welcome
or
Please present card
or
similar wording, depending upon
the
If
the unit fails
If the unit still fails to
the
power supply
to
power up,
power
is
definitely good, contact your local support representative.
troubleshooting information,
try
reseating the power connector
up, try
replacing
see
“Troubleshooting”
the
power supply.
on page 9.
(or
change
to a
different power outlet).
If the unit still fails to
For more
power
up, and
ViVOpay PISCES User Guide
8
Installing the ViVOpay PISCES
Testing the Installation
After
you
have completed
Onboard Diagnostic program
the
ViVOpay PISCES
transaction. The
Transaction Test
communicate
The
exact wording
To test a transaction
1. Ring up a transaction on the POS. The ViVOpay PISCES may show Welcome or
similar wording.
2. Present a
3. A single beep and LED flash indicates that the card has been validated. The ViVOpay
PISCES may display Processing or similar wording while the transaction is
being processed.
4. If the POS software requires a PIN entry, you will see Please enter PIN. Use the keypad
to enter the PIN.
5. If the POS application requires a signature, you will see Please sign below. Use the
stylus to enter your signature on the touch screen.
6. A receipt is printed by the POS with the purchase amount. The ViVOpay PISCES may
show Thank You or similar wordi ng for a successful transaction.
with the
card/fob/phone
and the
following
ViVOpay
that
appears
the
installation
as
described
POS
test
assumes
PISCES.
on the
in close proximity to the reader or swipe a magnetic stripe card.
and
have checked
in
“Onboard Diagnostics”
are
communicating correctly
that the host
ViVOpay PISCES depends
POS
for PCI 4.1
is
already programmed
conformance,
on page 10.
by
performing a sample
on the
POS
Then check
to
application.
run the
that
Symptom
Possible Cause
Probable Cause and Remedy
General Issues
Reader does not appear to be
powered on—no LEDs lit, no
LCD display.
• Reader not powered on.
• Incorrect power supply used.
• Check cable connections.
• Verify that power is on and correct voltage and
current are present.
• Replace the power supply.
• Verify that power cable plug is fully inserted.
• Replace the power supply.
• Replace the re ade r.
Reading Cards/Fobs/Phones
LEDs do not light and beeper is
not audible when
card/fob/phone is presented.
• Card/fob/phone not properly
presented.
• Metal or RF interference.
• Wrong Firmware issue (contact your
local support representative).
• Reader not powered on or incorrect
voltage.
• Incorrect power supply used.
• Unsupported card/fob/phone used.
• Present card/fob/phone closer to the reader
and ensure it’s parallel to the reader touch
screen.
• Verify that the card/fob/phone is valid/current.
• Test with “ViVOcard Contactless Test Card”
part number 241-0015-03.
• Try a different card/fob/phone.
• Verify that the unit is not near any large metal
objects.
• Verify that correct firmware is loaded (local
support representative only).
• Verify that power is on and correct voltage and
current are present.
• Verify that power cable plug is fully inserted.
• Replace the reader.
Some cards/fobs/phones read,
but not all.
• Wrong firmware (contact your local
support representative).
• Possible bad card/fob/phone.
• Unsupported card used.
• Verify that correct firmware is loaded on
reader (local support representative only).
• Check to see if card/fob/phone is damaged.
• Try a different card/fob/phone.
On power-up, display sticks on
firmware version.
SAM card isn’t seated properly.
Remove power from unit, remove back cover and
reseat SAM card. If unsure, contact ViVOtech
Support for assistance.
Chapter 3
Troubleshooting
The ViVOpay PISCES readers are reliable and easy
require
Troubleshooting and Maintenance
troubleshooting include
the
power supply,
to
troubleshoot. The components that may
the
reader
and the
data
cable.
9
Troubleshooting and Maintenance
Symptom
Possible Cause
Probable Cause and Remedy
Communication to POS/ECR
No data is received, or data is
garbled.
• Faulty or incorrect cable connections.
• Unsupported card used.
• Contactless application is not
installed on terminal (for serial
connections only).
• Magstripe card not swiped correctly.
• Magstripe card not level during card
swipe.
• The POS application is not using the
correct communications parameters.
• Check that the cable connection is secure and
in the correct port on the POS/ECR.
• Check that the POS/ECR has the correct
software application to accept data from the
contactless reader (may need assistance from
the POS ve ndor).
• Try a different card/fob/phone or magstripe
card if testing the magstripe reader.
• If testing with the magstripe card, try turning
the card around; make sure that the card is
level during the card swipe.
• Contact the payment processor for an
application upgrade.
• Check that the cable is correctly attached to
the back of the ViVOpay PISCES
• Check th e POS application.
Test
Possible Results
LCD Test
Pass/Fail
TouchScreen Test
Pass/Fail
Keypad Test
Pass/Fail 1234567890<cancel><backspace><enter>* #
LEDs Test
Pass/Fail virtual leds MSR ICC Keypad backlight
Tone Test
Pass/Fail
Magstripe Test
Pass Tracks 1 or 2 or 3/Fail
RFID Test
Pass Type A or B/Fail
ICC Test
Pass T = 0 or T = 1/Fail
Ethernet Test
Pass/Fail
SAMs Test
Pass SAM1 SAM2 SAM3/Fail
Onboard Diagnostics
Onboard diagnostics (OBD) tests
the
following components
of the
ViVOpay
PISCES. Is
there a smart card
test?
Accessing the OBD Tests
To enter the onboard diagnostics
1. Power off the ViVOpay PISCES by removing the power supply from the power receptacle.
2. Pl ug the power supply back into the power receptacle.
10
Troubleshooting and Maintenance
3. After applying power. Please press key "1" and then press press key "#" within 3 sec after
LCD display "Welcome". If you input correctly, The ViVOpay AR Diagnostics
the screen and prompt alarm will sound.
The menu first page as below:
ViVOpay AR Diagnostics
0 Test Results Summary
1 Test Al l
2 LCD
3 Touch Screen
4 Keypad
5 LEDs
6 Tone
7 Magstripe
8 RFID and Antenna
9 ICC
O: Next Page X: Exit
The menu second page as below: ViVOpay AR Diagnostics
0 Ethernet
1 SAMs
<: Prev Page X: Exit
will appears on
11
Troubleshooting and Maintenance
Maintenance
The ViVOpay PISCES contains no user-serviceable parts within its enclosure. Do not open the
ViVOpay
WARNING: Attempting to open the ViVOpay PISCES enclosure will trigger PCI
security measures and it will stop functioning even after reassembly!
You can
ViVOpay
Replacing the Stylus
It is
lanyard broken, you can obtain a replacement from your ViVOpay PISCES
To replace the stylus
1. Turn the ViVOpay PISCES upside down and unscrew the screw for the tether wire of
stylus.
2. Remove the old stylus with the new one. Then fasten the screw.
3. Turn the ViVOpay PISCES back and place the new stylus in its holder.
PISCES
replace
enclosure.
the
stylus without violating
PISCES’s firmware if required.
important
that only the
stylus
be
used
PCI
security measures.
for
writing
on the
You can also
touch screen.
upgrade
If the
stylus
distributor
the
is lost or the
12
Troubleshooting and Maintenance
Upgrading the Firmware
You can upgrade the firmware
need the following from your
• New ViVOpay firmware
ViVOpay download utility
USB data cable
of
the ViVOpay PISCES
ViVOpay
PISCES distributor:
if required for your application. You will
You also
not, it is
need
a PC with a
available
USB port.
for
download from Microsoft’s
The PC
should have
website.
the
required USB driver HID.DLL file.
If
To upgrade the firmware
1 Copy the firmware image and ViVOpay download utility to the PC you are using for
the upgrade.
2 Connect the USB da ta cable to the ViVOpay PISCES and PC (see “Connecting
Power, Stylus, and Data Cables” on page 6).
3 Double click the ViVOpay download utility icon or .ex e to start the utility.
4 Power on the ViVOpay PISCES. The bootloader version will appear.
5 According to the image type to click the corresponding bottom.
5.1 Click Download Bootloader to download bootloader.
5.2 Click Download Image to download firmware.
6 When prompted, locate and select the bootloader or firmware image to download
and click OK.
7 When the download is complete, disconnect the ViVOpay PISCES from the PC and
power. The new bootloader or firmware will be active next time you apply power to
the ViVOpay
PISCES.
8 Reconnec t power.
13
ViVOpay 8850 User Guide
14
RF Interface
Frequency
13.56 MHz
Standard
ISO 14443 Type A&B, Mifare, ISO 18092
Reading distance
MAX 4cm
Physical
Length
175 mm
Width
95 mm maximum
Depth
58 mm maximum
Weight
0.4Kg
Environmental
Operating Temp.
0 to 55° C (32 to 131° F)
Storage Temp.
-25 to 65° C (-13 to 149° F)
Relative Humidity
10 to 95% non-condensing
Operating Environment
Indoor only
Power
Voltage
5 Vdc regulated, +/- 10%
Consumption
6 W maximum
Power supply
The PISCES shall be powered by an external
power source (P/N AC005R)
ViVOpay PISCES Specifications
For
detailed specifications,
see the
ViVOpay PISCES Technical
Appendix A
Specifications
Specifications.
ViVOpay PISCES User Guide
15
EMV Contactless Symbol
Electronic Cash Register (ECR)
The combination of a traditional cash register and a PO S terminal, often PC-based.
ExpressPay from American Express
Firmware
Fob
American Express contactless payment product that utilizes contactless technology.
Software that is embedded in a hardware device tha t allows reading and executing the
software, but does not allow modification, e.g., writing or deleting data by an end user.
Example: Firmware is a computer program in a read-only memory (ROM) integrated circuit
chip. A hardware configuration is usually used to represent the software.
Example: Firmware is a program embedded in an erasable programmable read-onl y mem ory
(EPROM) chip, which program may be modified by special externa l hardware, but not by an
application pr ogram.
A key chain device or oth er non-standar d credit card sized form factor that has an embedded
radio frequency (RF) chip.
MasterCard PayPass
NFC
NFC Phone
PCI 4.1
MasterCard's contactless payment product that utilizes contactless technology.
Near Field Communications.
Near Field Communications (NFC) phone. A technology that enables communication between a
secure element in a mobile device and a contactless reader to make credit/debit payments.
Also see UICC.
The Payment Card Industry Security Standards Council (PCI SSC) mission is to enhance
payment account data security. PCI 4.1 is a set of standards created by PCI SSC to increase
the security of card data.
Point of Sale (POS)
Refers to terminals used in retail stores with a magnetic stripe reader, keyboard, display and
autodialer modem or IP connection, connected to the telephone/internet network and used for
on-line credit/debit authorization. Ca n also be connected to a host computer, which handles all
transaction processing including item price look-up, data collection, and credit/debit
authorization.
Proximity Payments
Payment method utilizing contactless technology such as RF, Infrared (IrDA) or Near Field
Communications (NFC).
Radio Frequency (RF)
Any frequenc y that corresponds to radio signals, including those used by cellular telephones
RF Reader
and wireless networks.
The Point of Sale device that receives the RF transmission from a card, fob or NFC phone.
Visa Contactless
Visa's contactless payment product that utilizes contactless technology.
Symbol Explanations:
Glossary
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