Section 3
TROUBLESHOOTING
Troubleshooting assistance for common problems:
● Scanner does not turn on
With RS232 interface, maybe the power adapter is not being
connected, please connect the power adapter to the cable; the
other end goes to the wall outlet.
With RS232 interface, maybe the communication is not
established due to the cable is not being connected right.
Please connect the cable to the right COM port on the host
With USB communication, maybe the communication is not
established due to the cable is not being connected right.
Please connect the cable to the right USB port
● The Scanner does not output data.
Scanner may not be connected to the host correctly; please
check cable connection on host computer side.
Scanner may not be configured to the correct interface, please
reconfigure the interface type for the scanner to match the
cable used
● Receive garbled with RS232
Maybe due to the scanner and the host communication
parameters (such as baud rate, data bit, parity, etc.) doesn’t
match. Please check both side settings to ensure they match
with each other
● Scanner does not read barcodes
Maybe the specific barcode is not enabled, please enable it.
May be the barcode is not valid. Please check the barcode with
another scanner to verify it can be read.
Maybe the scanner firmware doesn’t support that specific
barcode; please contact the dealer or us.