ICT TELEPHONE User Manual

Service: 020 7503 3033 - email: service @ corporategroup.co.uk

Revision 3 – May 2013

© Corporate ICT

Page 1 of 3

TELEPHONE USER GUIDE

FEATURE

ACTION

KEY

External Call

Lift the handset then dial 9 followed by the telephone number.

Internal Call

Lift the handset then dial the internal extension number in full.

Internal Transfer
(unannounced)

Press the Transfer key then dial the internal extension number;
Wait for ringing tone then hang up.

Transfer Call
(announced)

Press the Transfer key then dial the internal extension number. When
answered by the internal party, announce the caller and then hang up; the
call will be transferred.

Transfer Call
(consult)

To ‘consult’, whilst on a call, press the transfer key and dial the required

extension or external number. When answered you can announce who is
calling. Each press of the transfer key will alternate between calls.

External Transfer

Press the Transfer key then dial 9 followed by the external telephone
number. When answered by the external party, announce the caller and
then hang up; the call will be transferred.

Transfer to HOLD

Press the Transfer key then dial the internal extension number and
immediately press the Hold key. The call will be placed on hold at the
dialled extension.

Hold a call

Press the Hold key and replace the handset. The call will be placed onto
the next available ‘Call’ key on your telephone. To retrieve the call, lift the
handset and press the appropriate flashing ‘Call’ key.

Retrieve a call

To retreive a call at your extension, press the appropriate flashing Call,
Park or Line key or dial *11. To retreive a call at another extension, dial
*12 then dial the extension number where the call is on hold.

Call Pickup

Press the Group Pickup key or dial *65 followed by the extension number
you wish to pick up. Alternatively, if you have keys programmed for
internal extensions, pressing the appropriate flashing key will pick up the
call ringing at that extension.

Conference Calling

During a call press Conference then dial an extension or external number.
When the next caller is connected, press Conference and then the next
number. To start the conference, press Conference twice.

Volume Control

The volume keys will adjust the volume of the current mode
(ringing/hands-free/earpiece).

Service: 020 7503 3033 - email: service @ corporategroup.co.uk

Revision 3 – May 2013

© Corporate ICT

Page 2 of 3

TELEPHONE USER GUIDE

FEATURE

ACTION

KEY

Headset Mode

Press the Headset key (if programmed) to enable headset mode. When
you phone is in headset mode, the Speaker key is used to answer and hang
up.

Hands-free

To answer a call hands-free, without lifting the handset press the Speaker
key. A subsequent press of the Speaker key will terminate the call.

If you have answered the call using the handset and wish to change to
hands-free mode, press the Speaker key BEFORE replacing the handset.

Call Log

To access your call log, press the Scroll button, then press the button
corresponding to CALL displayed on the screen. Then press Scroll followed
by the LOG button. Select IN or OUT, then use the volume keys to scroll
through the list of numbers. Press the DIAL key to call the number.