Auto Sentry® flex
Us
er Manual - Version 2.0
Information in this manual is subject to change without notice. Companies,
names, and data used in examples within the manual are fictitious unless
otherwise noted. No part of this manual may be reproduced or transmitted in
any form or by any means, electronic, or mechanical, for any purpose without the
express written permission of Innovative Control Systems, Inc.
© 2017 Innovative Control Systems, Inc. All rights reserved.
Innovative Control Systems, Inc.
1349 Jacobsburg Road
Wind Gap, PA 18091
(610) 881-8000
Table of Contents
Chapter 1:
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
About the Auto Sentry® flex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Version Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Operating Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
In-Bay Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
WashConnect®Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Custom Graphic Design ICS Marketing Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Safe Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Enabling or Disabling the Safe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Flex-Serve Facilities with the Safe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Flex-Serve Facilities Without the Safe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Auto Sentry® flex Hardware Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Touch Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Single Board Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Serial Input/Output Board (SIO). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Coin Acceptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Bill Dispensers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Coin Hopper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
EMV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Chip Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
PIN Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Contactless Tap and Pay Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Gift Card Dispenser* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Receipt Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Bar Code Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Sonic Sensor - Car Sense Eye. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Vandalism Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Auto Sentry® flex - User Manual 3
Auto Sentry® flex User Manual 3 Table of Contents
Deterrent Warning Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Deterrent Break-In Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Vandalism Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Chapter 2:
OPERATING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Introducing the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
About Touchscreen Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
About Custom Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
About Damage Waiver Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Advertisement Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
About Product Information Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
About the Secondary Language Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Understanding Purchasing Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
About the Purchase Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Purchasing a Wash with No Extra Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Purchasing a Wash with an Extra Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Selling Club Memberships. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
To enable the active or passive club sell process, follow these steps:. 54
Renew Club Memberships at the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . 55
About Unlimited Wash Clubs with a Club Card. . . . . . . . . . . . . . . . . . . . . . 56
Purchasing an extra service with a Club Tag . . . . . . . . . . . . . . . . . . . . . . . . 57
Selling Gift Cards at the Auto Sentry® flex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Selling Gift Cards and Clubs Together . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Active/Passive Selling Gift Card and Club together. . . . . . . . . . . . . . . . . . 62
Purchasing a Wash with a Wash Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Paying the Attendant to Purchase a Wash . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Purchasing a Wash with a Coupon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Track Zip Codes by Using Coupons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Purchase a Wash with a Fleet Account Card . . . . . . . . . . . . . . . . . . . . . . . . 68
Wash Clubs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Purchasing a Wash with a Club RFID Tag . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Sensing a High Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Understanding Payment Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
About Credit Card and Gift Card Combinations . . . . . . . . . . . . . . . . . . . . . 77
Cash and Coin Payment Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Dispensing Change. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Payment Process Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Drive Ahead Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
About Gift Card Payments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Auto Sentry® flex User Manual 4 Table of Contents
Adding Value to a Gift Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Adding Value to a Gift Card with Bonus Increase. . . . . . . . . . . . . . . . . . . . 83
Pay Difference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
About Token Coins and Token Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
About Receipt Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
About Errors and Command Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Card Authorization Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Card Maximum Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Card Duplicate Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Wash Code Not Valid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Wash Code Expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Credit Due for Wash Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Credit Due for Canceling Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Unspecified Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Wash Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Help Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Back, Cancel and Replay Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
English and Spanish Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Chapter 3:
Service Unit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Service Unit Screen Password and PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Accessing the Service Unit Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Add Funds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Add Coins or Coin Tokens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Add Bills (to the Auto Sentry) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Verify Coin Hoppers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Remove Bill or Coins (from the Auto Sentry) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Removing from Bill Dispenser, Bill Acceptor, or Coin Acceptor. . . . . . 100
Removing from Coin Hopper or Coin Token Hopper . . . . . . . . . . . . . . . 100
Part One: Verify the Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Terminal Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Close Terminal - Auto Sentry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Bump Shift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Close Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Open Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Bill Dispenser Diagnostics and Life History. . . . . . . . . . . . . . . . . . . . . . . . . 104
Exiting the Service Unit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Reset Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Terminal Balances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Auto Sentry® flex - User Manual 5
Auto Sentry® flex User Manual 5 Table of Contents
Cash Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
About Entries in the Cash Management Journal . . . . . . . . . . . . . . . . . . . 109
Automatically Created Shifts in the Cash Management Journal. . . . . 109
Servicing Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Stagger Times for Cash Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Check Balances Periodically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Verify Cash Management Transactions Daily. . . . . . . . . . . . . . . . . . . . . . . 111
Chapter 4:
Marketing with your Auto Sentry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Custom Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
About Custom Buttons, PLUs, and Profiles . . . . . . . . . . . . . . . . . . . . . . . . . 113
Sizing Custom Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Naming Custom Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Saving Custom Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Enabling Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Buttons Layout Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Small Size Custom Buttons, 6 or 5 Services. . . . . . . . . . . . . . . . . . . . . . . . . 117
Medium Size Custom Buttons, 4 Services . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Large Size Custom Buttons, 3 Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Extra Large Size Custom Buttons, 2 Services . . . . . . . . . . . . . . . . . . . . . . . 118
Extra Large Size Custom Button, Available for One Extra Service Only119
Using Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
About Promotional Clips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Ordering Video Clips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Recording Video Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Naming Video Clips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Saving Video Clip Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Video Clip Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Enabling Video Clip Files for Standard Buttons. . . . . . . . . . . . . . . . . . . . . 121
Enabling Video Clip Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Enabling Welcome Videos and Damage Waivers. . . . . . . . . . . . . . . . . . . 123
Using Profiles and Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
About Wash Selections Based on the Day and Time. . . . . . . . . . . . . . . . 125
Display a Standard Offerings Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Display a Holiday Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Display Busy and Slow Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Display an Inclement Weather Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Display a Twenty-Four Hour Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Display Wash Selections Based on Vehicle Height. . . . . . . . . . . . . . . . . . 129
About Wash Selections Based on Transaction Type . . . . . . . . . . . . . . . . 129
Display a Retail Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Auto Sentry® flex User Manual 6 Table of Contents
Display a Fleet Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Display an Open Ticket Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Display a Paid Ticket Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Display a Club Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Display a Coupon Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Display a Club Sales Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Using Discount Coupon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Add a Discount Coupon Profile and Schedule . . . . . . . . . . . . . . . . . . . . . 138
Add a Schedule for a Discount Coupon . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Using Tokens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Dispensing Tokens as Part of a Promotion . . . . . . . . . . . . . . . . . . . . . . . . . 141
Configure Coin Acceptor to Accept Tokens . . . . . . . . . . . . . . . . . . . . . . . . 145
Add a Currency Value for the Coin Acceptor . . . . . . . . . . . . . . . . . . . . . . . 146
Using Frequency Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Promo Receipt Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
About Promotional PLUs and Extra Services . . . . . . . . . . . . . . . . . . . . . . . 150
Redeeming a Presell Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Using Wash Club Promotions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Setting up your Wash Club Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
I. Retail Wash Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
II.Setup the Club's Base Wash Redemption PLU . . . . . . . . . . . . . . . . . . . . 154
III. Create a Package for every Wash Club . . . . . . . . . . . . . . . . . . . . . . . . . . 155
IV. Set up a Club Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
V. Create a new Profile for each Wash Club . . . . . . . . . . . . . . . . . . . . . . . . 156
VI. Create a Profile for the entire Wash Club Offerings . . . . . . . . . . . . . . 157
VII. Create a Sales Item for the Discount Coupon Code (optional) . . . 158
VIII. Create a Profile for the Discount Coupon Code . . . . . . . . . . . . . . . . 158
Assigning Services to the Club Package . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Selling a Club Package at the POS and Auto Sentry® flex . . . . . . . . . . . 159
Redeeming a Club Wash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Using Fundraiser Promotions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Enabling the Fundraiser Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Setting Up Fundraiser Coupon Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Setting Up Fundraiser Extra Choices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Setting Up Fundraisers in the Active Settings Dialog Box. . . . . . . . . . . 162
Processing a Fundraiser Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Viewing Reports for Fundraising Purchases. . . . . . . . . . . . . . . . . . . . . . . . 164
Auto Sentry® flex - User Manual 7
Auto Sentry® flex User Manual 7 Table of Contents
Chapter 5:
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Shift Detail Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
View a Shift Detail Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Journals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
About Journal Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Search for a Journal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
View Journal Entry History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Verify a Journal Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Terminal Balance Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
View the Terminal Balance Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
View the Current balances in the Auto Sentry. . . . . . . . . . . . . . . . . . . . . . 184
Auto Sentry® flex User Manual 8 Table of Contents
List of Figures
Figure 1. Auto Sentry with Safe, two different setups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Figure 2. Facility without setting up the Safe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Figure 3. Custom Touch Screen Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Figure 4. SBC (Single Board Computer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Figure 5. Serial I/O Board Bill Acceptor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Figure 6. Bill Acceptor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Figure 7. Coin Acceptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Figure 8. LT - Talaris NMD-50 Bill Dispenser RT - Fujitsu F-400 Bill Dispenser. . . . . . . . . .28
Figure 9. Talaris MultiMech Bill Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Figure 10. Gen-Mega Bill Dispenser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Figure 11. Coin Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Figure 12. Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Figure 13. Auto Sentry flex with EMV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Figure 14. Moneris Card Reader Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Figure 15. Moneris Card Reader (back of unit). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Figure 16. Moneris Card Reader (bottom of unit). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Figure 17. Credit Card Reader (face) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Figure 18. Moneris PIN Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Figure 19. Moneris PIN Pad cable port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Figure 20. Moneris Tap and Pay Contactless Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Figure 21. Moneris Tap and Pay Contactless Card Reader (bottom view) . . . . . . . . . . . . .36
Figure 22. Receipt Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Figure 23. Sonic Sensor location in base of Auto Sentry . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Figure 24. Sonic Sensor in Auto Sentry with deterrent Warning message on-screen . .40
Figure 25. Vandalism Deterrent Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Figure 26. Welcome Screen Descriptions Custom Graphics. . . . . . . . . . . . . . . . . . . . . . . . . .43
Figure 27. Welcome Screen with video on right Custom Graphics . . . . . . . . . . . . . . . . . . .44
Figure 28. Welcome Screen, Two-Button Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Figure 29. Welcome Screen with 3 button configuration Custom Graphics. . . . . . . . . . .45
Auto Sentry® flex User Manual 9 List of Figures
Figure 30. Example Custom Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Figure 31. Promotional Video Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Figure 32. Spanish Language Interface with Custom Graphics . . . . . . . . . . . . . . . . . . . . . . .47
Figure 33. Seven Purchase Buttons (Custom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Figure 34. Main Menu Custom Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Figure 35. Welcome Screen and Select Wash Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Figure 36. Select Wash to Select Extra Service Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Figure 37. Custom Select Extra Service and Insert Cash or Card Screen. . . . . . . . . . . . . . .52
Figure 38. Basic Wash with an Extra Service Purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Figure 39. “None” Club Sell Style Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Figure 40. Wash Club Purchase with Club Tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Figure 41. Lt. Passive Gift Card Selling and Rt. Active Gift Card Selling Screens . . . . . . .61
Figure 42. WashConnect® Gift Card Settings for Passive Sell Style. . . . . . . . . . . . . . . . . . . .62
Figure 43. Passive Sell Style Buy Wash and Buy Gift Card buttons . . . . . . . . . . . . . . . . . . . .62
Figure 44. Wash Purchase with prepaid Wash Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Figure 45. Wash Purchase with Pay Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Figure 46. Wash Purchase with Coupon and No Extra Services. . . . . . . . . . . . . . . . . . . . . . .67
Figure 47. Wash Purchase with Fleet Account Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Figure 48. Wash Purchase and Extra Service with Club Card . . . . . . . . . . . . . . . . . . . . . . . . .72
Figure 49. Wash Purchase with Club RFID Tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Figure 50. High Vehicle Profile Retail Menu Custom Graphics. . . . . . . . . . . . . . . . . . . . . . . .76
Figure 51. Payment Screen for all Payment Combinations Custom Graphics . . . . . . . . .77
Figure 52. Cash Payment Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Figure 53. Dispensing Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Figure 54. Drive Ahead Screen Custom Graphics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Figure 55. Gift Card Add Value Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Figure 56. Gift Card Add Value Option with Promotional Increase . . . . . . . . . . . . . . . . . . .83
Figure 57. Pay Difference on Gift Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Figure 58. Receipt Printing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Figure 59. Card Authorization Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Figure 60. Card Maximum Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Auto Sentry® flex User Manual 10 List of Figures
Figure 61. Card Duplicate Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Figure 62. Wash Code Not Valid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Figure 63. Wash Code Expired. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Figure 64. Credit Due for Wash Payment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Figure 65. Credit Due for Canceling Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Figure 66. Unspecified Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Figure 67. Wash Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Figure 68. Help Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Figure 69. Back, Cancel, and Replay Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Figure 70. English and Spanish Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Figure 71. Service Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Figure 72. Service Unit Screen User’s Site ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Figure 73. Enter PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Figure 74. Service Unit Screen Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Figure 75. Exit Button on Service Unit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Figure 76. Diagnostic Screen to disable and reset the Vandalism Alarm. . . . . . . . . . . . 105
Figure 77. Journals in WashConnect®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Figure 78. Custom Button Enabled for PLU 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Figure 79. Small Custom Button, 6 or 5 Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Figure 80. Medium Custom Buttons, 4 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Figure 81. Large Size Custom Buttons, 3 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Figure 82. Extra Large Size 2 Services Custom Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Figure 83. Extra Large Custom Button, only available for one Extra Service. . . . . . . . . 119
Figure 84. Video Clip Info Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Figure 85. Example Video Clip File in AVI Files Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Figure 86. Example PLU with Video Clip Enabled. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Figure 87. Video Clips Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Figure 88. Example of a list of profiles from the Profile tab. . . . . . . . . . . . . . . . . . . . . . . . . 124
Figure 89. Example Standard Offerings Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Figure 90. Example Labor Day Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Figure 91. Example Busy and Slow Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Auto Sentry® flex User Manual 11 List of Figures
Figure 92. Example Buggy Thursdays Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Figure 93. Example Twenty-Four Hour Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Figure 94. Example Retail Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Figure 95. Example Fleet Profile Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Figure 96. Example Presell Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Figure 97. Paid Ticket Schedule Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Figure 98. Club Schedule Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Figure 99. Coupon Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Figure 100. Club Sales Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Figure 101. Discount Coupon Sales Item. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Figure 102. Discount Coupon Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Figure 103. Token Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Figure 104. Auto Sentry® flex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Figure 105. Denomination Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Figure 106. Tokens and Hopper Setup for a PLU Example . . . . . . . . . . . . . . . . . . . . . . . . . 144
Figure 107. Please Take Coins Below Custom Graphic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Figure 108. Auto Sentry® Coin Acceptor Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Figure 109. Wash Paid with 1.00 Token . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Figure 110. Assign Denominations Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Figure 111. Assign Denominations Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Figure 112. Frequency Promotion Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Figure 113. Promo Receipt Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Figure 114. Example Frequent Promotion Receipt with a Wash Code . . . . . . . . . . . . . . 150
Figure 115. Receiving Free Wash PLU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Figure 116. Frequency Promotion Profile and Profile Time . . . . . . . . . . . . . . . . . . . . . . . . 152
Figure 117. Main Menu select Join Wash Club . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Figure 118. Club Member redeemed Wash and purchased Extra Services . . . . . . . . . . 159
Figure 119. Fundraising Button Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Figure 120. Example Screen Progression for Fundraiser Purchase. . . . . . . . . . . . . . . . . . 163
Figure 121. Example Fundraising Purchase Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Figure 122. Fundraising Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Auto Sentry® flex User Manual 12 List of Figures
Figure 123. Shift Detail Report, Page 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Figure 124. Shift Detail Report, Page 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Figure 125. Shift Detail Report, Page 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Figure 126. Shift Detail Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Figure 127. Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Figure 128. Journal History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Figure 129. Select a Journal Entry to Verify. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Figure 130. Verify Journal Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Figure 131. Journal Entry Verified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Figure 132. Terminal Balance Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Figure 133. Terminal Balance tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Auto Sentry® flex User Manual 13 List of Figures
Auto Sentry® flex User Manual 14 List of Figures
List of Tables
Table 1. System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Table 2. Auto Sentry Vandalism Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Table 3. Purchase Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Table 4. Audio Prompts for Wash Purchase with One Extra Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Table 5. Audio Prompts for Wash Purchase with a Club Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Table 6. Audio Prompts for Wash Purchase with a Club Tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Table 7. Audio Prompts for Wash Purchase with Wash Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Table 8. Audio Prompts for Wash Purchase with Pay Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Table 9. Audio Prompts for Purchase with Coupon and No Extra Services . . . . . . . . . . . . . . . . . . . . . . .67
Table 10. Audio Prompts for Wash Purchase with a Fleet Account Card . . . . . . . . . . . . . . . . . . . . . . . . .71
Table 11. Audio Prompts for Wash Purchase with a Fleet Account Card . . . . . . . . . . . . . . . . . . . . . . . . .73
Table 12. Audio Prompts for Wash Purchase with a Club RFID Tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Table 13. Audio Prompts for High Vehicle Profile (HVP) Wash Purchase . . . . . . . . . . . . . . . . . . . . . . . . .76
Table 14. Audio Prompts for Add Value to Gift Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Table 15. Audio Prompts for Add Value to Gift Card with Promotional Increase . . . . . . . . . . . . . . . . .84
Table 16. Audio Prompts for Add Value to Gift Card with Promotional Increase . . . . . . . . . . . . . . . . .86
Table 17. Audio Prompt for Card Authorization Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Table 18. Audio Prompts for Invalid Wash Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Table 19. Audio Prompts for Expired Wash Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Table 20. Audio Prompts for Unspecified Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Auto Sentry® flex User Manual 15 List of Tables
Auto Sentry® flex - User Manual 15
Table 21. Audio Prompt for Help Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Table 22. Service Unit Screen Icon Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Table 1. Diagnostics Screen Icon Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Table 1. Journals Entry Descriptions with Safe enabled. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Table 2. Button Sizes and Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Table 3. Video and Audio Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Table 4. Business Considerations for Wash Club Promotion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Table 5. Shift Detail Report Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Table 6. Journal Actions Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Table 1. Document Change History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Auto Sentry® flex User Manual 16 List of Tables
Chapter 1: Introduction
Congratulations! Thank you for purchasing the Auto Sentry® flex for your In-Bay Automatic Wash.
This document was written for Auto Sentry® flex owners and operators. Some familiarity with
WashConnect® software and Auto Sentry® flex operations is assumed.
This manual applies to the Auto Sentry® flex stationed at the tunnel entrance where configuration
and settings are done through WashConnect® software.
WARNING: Tunnel Master® software is not utilized for this type of installation in any
aspect. If you use Tunnel Master software for configuration and settings with
your Auto Sentry® flex, then the content in this user manual does not apply.
Instead, please contact ICS for a user manual for the parameters of your Auto
Sentry® flex with Tunnel Master.
About the Auto Sentry®
Innovative Control Systems is proud to present the Auto Sentry® flex. It is the latest version of the
industry-leading Auto Sentry® flexexpress pay station. The Auto Sentry® flex is appropriately
named emphasizing its flexible versatility in a wide variety of car wash solutions, including in-bay
automatic washes. Some key features include the following:
Touch-screen area designed for an easier customer reach and reduced radius of touch during
the transaction process.
15-inch sunlight readable screen.
Customized user interface with custom designed buttons and backgrounds.
Several complimentary promotional videos.
Optional built-in site intercom for customer assistance.
Optional multi-cassette bill dispenser for up to three denominations.
Choice of large capacity bill dispenser cassettes.
flex
Auto Sentry® flex User Manual 17 Introduction
Bill acceptor with a 1,000-bill capacity.
Up to three coin hoppers in 25 cents, $1.00, and token denominations.
Up to two bi-directional card readers with high-throughput and fast processing.
Rear mounted service-access door to the unit for easy access.
WashConnect® software provides configuration and reporting for the Auto Sentry® flex.
WashConnect® was designed with special consideration for multi-site car washes. As your
business grows, WashConnect® expands along with it, building a multi-site and multi-level
organization.
Version Considerations
This is Version 2.0 of this document and includes content based on the following ICS software
versions:
AlertNotificationServer - V2.4.9.1
Autobilling - V3.4.12.2
CageCLS - V1.0.0.3
CagePADSS - V4.0.1.110
CageSecure - V5.0.0.41
CentralLogServer - V1.2.0.3
CoreClubService - V2.4.10.1
DBUpdater - V2.4.15.0
DeviceInt - V2.4.11.1
ICSAdminConfiguration - V2.4.14.0
ICS.Core -V1.4.7.0 thru V1.4.7.3, V1.4.8.0, V1.4.9.0 thru V1.4.9.2, V1.4.10.0 thru V1.4.10.1,
V1.4.11.0, V1.4.12.0 thru V1.4.12.3, V1.4.13.0 thru V1.4.13.3, V1.4.14.0 thru V1.4.14.2, V1.4.15.0,
V1.4.15.1, V1.4.15.2
ICSCoreGatewayServer - V2.4.15.1
MakeModel Import - V1.6.7.0
NetFuelExp - V1.1.8.4
Replication - V4.4.15.0
Auto Sentry® flex User Manual 18 Introduction
ReportUploader - V2.4.7.0
RFIDExpress - V1.0.9.0
StackController - V1.4.10.1
Touch/TouchPOSReady V5.2.25.33-SQL, V5.2.25.33-TM
TouchES - V1.4.8.0 (if purchased)
ValidateHardware - V1.0.0.4
VFD HMI - V1.1.8.0 (if purchased)
WashConnect - V1.4.15.3
WashConnect Reports - V2.4.13.0
WashConnectWeb - V1.4.15.3
WBC - 1.2B54 (if purchased)
Related Documents
The following documents are available for further reference:
WashConnect® Web Help
Auto Sentry® flex Installation Guide
Operating Requirements
Before you begin, the Auto Sentry® flex should be installed and operational. This guide will help
you configure the system. Installation instructions and Maintenance Instructions are not included
in this manual but are found in separate documents.
System Overview
The Auto Sentry® flex terminal works together with your car wash equipment and WashConnect®
software. This system is dynamic for concurrent multi-users and multi-locations and will expand
with your business as you add new locations and users.
Auto Sentry® flex User Manual 19 Introduction
Module Communication Process
Auto Sentry® flex
Car Wash Equipment
Was hCon nec t®
Table 1: System Overview
Sends sales activity information to Was hCo nne ct® software for reporting purposes.
Communicates with the car wash equipment to sequence cars from the terminal to the
tunnel.
Receives wash selection from Auto Sentry® flex. Sends wash activity to WashConnect®
software for reporting purposes.
Provides reporting and configuration information for the Auto Sentry® flex.
In-Bay Equipment
In-bay automatic equipment can receive inputs from a maximum of six outputs on the Auto
Sentry® flex. Equipment configuration is done in WashConnect® software. The in-bay equipment is
also configured in WashConnect® with output settings.
WashConnect®Software
WashConnect® software can operate as a control, configuration, and management system,
providing sales, marketing, reporting and labor information. WashConnect® provides a way to
configure options, wash services, promotions and reports. This includes the base wash services to
display at the Auto Sentry® flex, extra services (upgrades) to display, payment options accepted,
whether or not to accept prepaid wash tickets, and more.
Custom Graphic Design ICS Marketing Team
All of the buttons and screens in this manual are custom designs created by the ICS marketing
team.
Innovative Control Systems (ICS) offers a professional marketing team of graphic designers to
create custom artwork for as low at $65 per hour. This is an optional and additional feature to
customize and coordinate with your existing car wash signage or allow us to build your look from
the logo on up. Personalize the Auto Sentry and enhance your customers’ car wash experience.
Matching logo, color theme, decals, custom buttons, and menu sign create continuity that
reinforces your logo and makes a memorable customer experience. The following is a list of our
graphic design services:
Custom On-screen Graphics
▪ service buttons
Auto Sentry® flex User Manual 20 Introduction
▪ backgrounds
▪ add vendor logos to your extra service buttons to highlight the car care brands that your
customers know and trust.
Decals
▪ Logo
▪ Colors and slogans to enhance your brand recognition
RFID Auto Passport Tags
▪ Add your company logo to enhance your brand recognition
Cards
▪ Customize your magnetic-stripe cards: Fleet Cards, Club Cards, Gift Cards, and Wash Book
Cards.
Promotional Animation and Videos
▪ Videos can be presented in two different languages allowing customers to select their
preference.
▪ Welcome videos provide a friendly greeting.
▪ Informative videos to assist your customers with the necessary information to make the
most appropriate service choices.
▪ Visit ICS’s YouTube Channel to view more examples: ICSCarWashSystems
Wind, Menu, and Large Signs
▪ Images as large as 48" wide and any height in portrait or landscape orientation can be
designed and printed in house.
▪ Professional wash menu custom designed to match your other existing marketing
materials. *Ask your salesman about our 46” digital outdoor menu.
NOTE: ICS cannot print wind signs. However, we can assist in creating the files needed to the
printer of your choice.
Literature and Other Media
▪ Professional brochures, pamphlets, flyers, postcards, business cards, coupons, mailers,
displays, ads (digital & print) or any other marketing material you may need. ICS can help
brand your Car Wash. Contact the ICS Marketing Department TODAY!
Auto Sentry® flex User Manual 21 Introduction
Safe Configuration
You can use the optional safe with the ICS WashConnect cash management system.
NOTE: If you are a new customer, you will need to make a choice about whether the safe is
enabled or disabled for your site. ICS recommends using the safe. Discuss with your ICS
service technician during your installation for more information.
The safe is a software-based repository of the reserve cash, coins, checks, token notes and token
coins at your site, which are not currently in circulation at each attended and unattended terminal.
Enabling or Disabling the Safe
If you are a new ICS customer, then before you begin using your Auto Sentry® flex and cash
management software, you will decide to enable or disable the safe. In either case, you can use
cash management software to monitor the liquidity (cash on hand) at your site across devices.
If you enable the safe, you can monitor total liquidity.
If you disable the safe, you cannot monitor total liquidity for all devices. Some additional
record keeping will be necessary.
Flex-Serve Facilities with the Safe
If you are a flex-serve facility, you can configure your Auto Sentry® flex to use the safe. This is
shown on the left-half of the diagram below.
The safe can be disabled for the POS and Touch IT devices at your site. This is shown in the righthalf of the diagram below.
Auto Sentry® flex User Manual 22 Introduction
Figure 1. Auto Sentry with Safe, two different setups
VIRTUAL SAFE VIRTUAL SAFE
POS POS
TOUCH IT TOUCH IT
FLEX FLEX
POS & TOUCH IT WITH VIRTUAL SAFE | FLEX WITH VIRTUAL SAFE POS & TOUCH IT WITHOUT VIRTUAL SAFE | FLEX WITH VIRTUAL SAFE
X
X
If the Auto Sentry® flex is configured to use the safe, then you cannot bump a shift at the Auto
Sentry® flex.
Flex-Serve Facilities Without the Safe
Your Auto Sentry® flex can be configured to not use the safe at all. If this is your preference, then
the safe must also be disabled for the Touch POS and Touch IT devices at your site. This is known
as the "Bump Shift" option because it gives you the ability to bump, or create a new shift at the
Auto Sentry® flex.
This setup is convenient for customers who utilize an armored car company to service the cash
at the Auto Sentry® flex.
Auto Sentry® flex User Manual 23 Introduction
Figure 2. Facility without setting up the Safe
VIRTUAL SAFE
POS
TOUCH IT
FLEX
POS, TOUCH IT & FLEX WITHOUT VIRTUAL SAFE
X
X
X
Auto Sentry®
flex
Hardware Description
The Auto Sentry® flex is equipped with various hardware and software components you can
configure.
Touch Screen
The Auto Sentry® flex touch screen is durable and was designed and built for reliability in all types
of harsh environments. The entire unit, including the touch screen, has been rated IPX NEMA 4X.
The enclosure is built for rugged endurance for either indoor or outdoor use to provide a degree
of protection against falling dirt, rain, sleet, snow, windblown dust, splashing water, and hosedirected water. The enclosure’s design guards against damage from the external formation of ice
and prevents corrosion.
Auto Sentry® flex User Manual 24 Introduction
Figure 3. Custom Touch Screen Example
Single Board Computer
The Single Board Computer, often called the motherboard enclosure, provides processing and
memory for the Auto Sentry® flex. Different peripheral devices (for example: bill dispenser, bill
acceptor, and others) connect to the WashConnect through various communication ports (COM1,
COM2, COM3, COM4, and 4 USB, etc.).
Figure 4. SBC (Single Board Computer)
Auto Sentry® flex User Manual 25 Introduction
Serial Input/Output Board (SIO)
Most of the field wiring is terminated on the SIO board.
Figure 5. Serial I/O Board Bill Acceptor
The bill acceptor can accept paper media, for example, bills or coupon notes. It provides four-way
acceptance to allow the bills to be inserted in any direction. The bill acceptor will also accept bills
in bad condition such as torn, wrinkled, faded, or dirty. Up to two bill acceptors are supported.
Figure 6. Bill Acceptor
Auto Sentry® flex User Manual 26 Introduction
Coin Acceptor
The installed coin/token acceptor can be programmed to distinguish and accept up to 6 different
coins or tokens.
Figure 7. Coin Acceptor
Auto Sentry® flex User Manual 27 Introduction
Bill Dispensers
From the standard, ATM-grade bill dispenser that includes one cassette which can be configured
to dispense a denomination of your choice, typically ones, to the optional multi-denomination bill
dispenser that are expandable to two or three cassette units that can be programmed to dispense
various media, for example, denominations, and token notes.
ICS provides four different bill dispenser solutions to fit your needs. You can select one of the
following for your Auto Sentry:
▪ Talaris™ NMD-50 — 2,000 used bills or 2,300 new per cassette.
▪ Fujitsu
▪ Ta l ar i s ™ Multi-Mech — 600 top and 1,300 bottom cassette.
▪ Gen-Mega — 2,000 new per cassette.
®
F-400 — 1,800 used bills per cassette.
Figure 8. LT - Talaris NMD-50 Bill Dispenser RT - Fujitsu F-400 Bill Dispenser
Auto Sentry® flex User Manual 28 Introduction
Figure 9. Talaris MultiMech Bill Dispenser
Figure 10. Gen-Mega Bill Dispenser
Auto Sentry® flex User Manual 29 Introduction
Coin Hopper
CARD READER
FRONT VIEW
CARD READER
SIDE VIEW
Each coin hopper can dispense approximately 300 coins per minute. One hopper can hold
approximately 600 coins, depending on the coin’s value. Up to three hoppers can be installed.
Figure 11. Coin Hopper
Card Reader
Each credit card processor uses a different card reader. The non-chip and PIN card reader can
accept credit, gift, wash cards, and fleet cards. Depending on the credit card processor, the card
reader may accept Debit cards. .
Figure 12. Card Reader
Auto Sentry® flex User Manual 30 Introduction
EMV
The Auto Sentry supports EMV, the technical standard for smart payment cards (also known as
Chip cards). EMV cards are smart cards that store their data on integrated circuits. These include
cards that must be physically inserted into a reader. Some chip cards can be tapped on the
contactless reader that can be read over a very short distance using RFID technology.
Figure 13. Auto Sentry flex with EMV
Auto Sentry® flex User Manual 31 Introduction
Chip Card Reader
The chip card reader will accept credit, debit, gift, and fleet (customer) cards. This card reader is
secure and is used with Moneris card processing. The electronic chip in the card is read and
encrypted for a secure payment with the Credit Card Processor. The photographs in figures 4 - 7
are of the device that is used by Moneris Credit Card Processing.
Figure 14. Moneris Card Reader Unit
Figure 15. Moneris Card Reader (back of unit)
Auto Sentry® flex User Manual 32 Introduction
Figure 16. Moneris Card Reader (bottom of unit)
Auto Sentry® flex User Manual 33 Introduction
Figure 17. Credit Card Reader (face)
Auto Sentry® flex User Manual 34 Introduction
PIN Pad
The Moneris PIN Pad works in conjunction with the Moneris Card Reader.
Figure 18. Moneris PIN Pad
Figure 19. Moneris PIN Pad cable port
Auto Sentry® flex User Manual 35 Introduction
Contactless Tap and Pay Card Reader
Contactless mobile payments are dynamically encrypted making them one of the most secure
ways to process a payment and the fastest way too. The Moneris Tap and Pay reader allows a
smart phone to communicate wirelessly with the payment terminal when they’re close together,
accepting Apple and Android Pay. A customer will have to hold their phone within 2” of the Tap
and Pay reader or actually tap it. Some chip cards are equipped to be used at the contactless Tap
and Pay readers.
Figure 20. Moneris Tap and Pay Contactless Card Reader
Figure 21. Moneris Tap and Pay Contactless Card Reader (bottom view)
Auto Sentry® flex User Manual 36 Introduction
Gift Card Dispenser*
This is an optional feature. Gift Card Dispensers provide convenience for your customers to
purchase and immediately receive the gift cards at the payment terminals. There are two selling
styles for gift cards: Passive selling applies a Buy Gift Card button on the main options screen.
Active selling provides a screen prior to the main options screen where the customer must
actively select one or the other to proceed: Buy Gift Card or No Thank You buttons. Promote gift
card sales by discounting or adding a bonus to the gift card purchase price by a user defined
percentage or dollar amount. See WashConnect Web help to set up your gift card promotion.
The card dispenser can only dispense Gift Cards or Wash Cards, not both at the same time. If you
want to offer both Wash Cards and Gift Cards, the wash cards will have to utilize the receipts for
the wash card numbers and optional bar codes instead of issuing plastic magnetic wash cards.
*Additional fees apply to add a gift card dispenser to your Auto Sentry® flex.
Receipt Printer
The high-speed printer comes installed in the Auto Sentry® flex. The printer is designed to provide
your customers with up to a 2 3/8-inch wide receipt or ticket, with or without bar codes
depending on your configuration preferences and if you have a bar code reader installed. This
device has a low power consumption rate and will detect when the printer paper is reaching the
end of the roll. Purchasing thermal paper from ICS provides the best quality receipt as the heat
index is matched exactly to our printer and we order custom length rolls of paper.
Figure 22. Receipt Printer
Call ICS sales at 800-642-9396.
Auto Sentry® flex User Manual 37 Introduction
Bar Code Scanner
This is an optional feature. Our bar code scanner makes a fast customer transaction even speedier
by scanning tickets and coupon bar codes. This must be installed at the time you purchased your
Auto Sentry® flex.
Auto Sentry® flex User Manual 38 Introduction
Sonic Sensor - Car Sense Eye
Sonic Sensor installed
in base of Auto Sentry
When your wash is open, the sonic sensor is always sensing to determine if a car is present at the
Auto Sentry. If it senses a vehicle, it triggers the initial Welcome video.
Figure 23. Sonic Sensor location in base of Auto Sentry
Auto Sentry® flex User Manual 39 Introduction
Vandalism Alarm
Sonic Sensor
The Vandalism Alarm is designed to deter vandals before any damage is done. ICS promotes two
different Vandalism Alarms for the Auto Sentry that need to be set up with Technical Support:
Deterrent Warning Alarm and Deterrent Break-in Alarm.
Deterrent Warning Alarm
The Deterrent Warning Alarm hardware comes preinstalled in the Auto Sentry models 2017 or
later. The hardware required is the Sonic Sensor installed in the base of the Auto Sentry and needs
to be wired to the SIO or PIO board of the unit.
The Deterrent Warning Alarm is only honored when the Deterrent is enabled in the WashConnect
software, and the Auto Sentry is in the Wash Closed state. The Auto Sentry screen will display the
WashClosedAlarmed.bmp. This feature is ignored when in Wash Open.
Figure 24. Sonic Sensor in Auto Sentry with deterrent Warning message on-screen
The Sonic Sensor, known as the Car Sense Eye within the base of the Auto Sentry, is always
monitoring, and if it detects something in front of the Auto Sentry after the wash is closed, the
Deterrent Warning Alarm is triggered, and immediately, the Auto Sentry will play a
VandalismAlarmWarning.avi video and will fire up to two outputs to further act as a deterrent
before someone attempts to break-in the Auto Sentry unit: Deterrent Warning Alarm Output 1
and 2.
Auto Sentry® flex User Manual 40 Introduction
The video sounds the message, “Attention. The car wash is closed. Caution. The system is armed.
Do not touch. Leave the area immediately or the authorities will be notified.”
The Vandalism Alarm settings are configured through the System Setup/Devices/Settings/
TouchConfiguration/Vandalism Deterrent selection within WashConnect (See Figure25).
Figure 25. Vandalism Deterrent Settings
In addition to the video, and up to two fired outputs, you can configure the system to send a
Warning email Alert via WashConnect. The email would post an Event Code of 20030. The
received Warning email message reads: This event indicates the vandalism warning alarm is on,
meaning activity was detected in front of the Auto Sentry when the wash is closed.
Deterrent Break-In Alarm
Guard your Auto Sentry with the Seismic or Electronic Vibration Detector. This feature is optional
and can be purchased for an additional fee. Contact your salesperson to purchase. The Electronic
Vibration Detector needs to be installed inside the Auto Sentry, and wires connected to the HV
Sense/Vandal input on the SIO or PIO board. When the Seismic detector senses tampering of the
unit, it triggers the Deterrent Break-In alarm. The ICS VandalismAlarm.avi video plays on the Auto
Sentry screen, “Tampering attempt detected. Police have been notified.” Whether the police are
notified is up to your alarm company but the message acts as a deterrent for the vandal. When the
detector is triggered, the software will fire up to two outputs that may control lights, horns, or
connect to the input to your on-site alarm system that triggers whatever additional security and
police notifications services are provided by your alarm company.
Auto Sentry® flex User Manual 41 Introduction
The Deterrent Break-in Alarm settings are configured in WashConnect through the System Setup/
Devices/Settings/TouchConfiguration/Vandalism Deterrent Settings: Deterrent Break-In Alarm
Output 1 and 2.
In order to install the Electronic Vibration Detector, WashConnect needs to be on version 1.4.5.1 or
later. Contact ICS technical support to see if you can update WashConnect and install the
Electronic Vibration Detector.
In addition to the video, and up to two fired outputs, you can configure the system to send a
Critical email Alert via WashConnect. The email would post an Event Code of 2001e when the
alarm is triggered. The received Critical alert email message reads: VANDALISM ALARM IS ON –
NEEDS IMMEDIATE ATTENTION.
Vandalism Sensor
Guard your Auto Sentry with the Vandalism Sensor. The Seismic Detector needs to be installed
inside the top of the Auto Sentry. The Seismic Detector is wired to the SIO or PIO board. When the
Seismic detector senses tampering of the unit, the VandalismAlarm.avi video plays on the Auto
Sentry screen. This is known as the Break-In alarm.
The Seismic detector will also fire up to two outputs. The outputs may control lights, horns, or may
provide a signal to the alarm company’s monitoring system to notify authorities of the warning.
The Vandalism Warning parameters are configured in WashConnect through the System Setup/
Devices/Settings/TouchConfiguration/Vandalism Deterrent settings: Deterrent Break-In Alarm
Output 1 and 2.
Table 2: Auto Sentry Vandalism Deterrent
Field Description
Deterrent Alarm Output Numeric. The output that will be fired when the alarm is tripped.
Deterrent Alarm Time Out Numeric. Minutes. If set to zero, the alarm never resets based on this
timeout. Any number entry greater than zero represents the time to
wait (in minutes) until the alarm is automatically reset.
Deterrent Disarm Alarm Time Out Numeric. Seconds. How long the alarm stays off after you press the
Disable Alarm button in the Service Unit diagnostics screen.
Deterrent Enable Tru e or False. Enable or disable the vandalism alarm.
Deterrent On Change Low High Type HIGH if the alarm triggers on a logic change from low to high.
Else, type LOW.
Auto Sentry® flex User Manual 42 Introduction
Chapter 2:
Video
Box
Control
Buttons
Status
Message
On-Screen
Receipt
Purchase
Buttons
Operating
This chapter includes descriptions of the screens presented to a customer when purchasing a
basic wash and extra services. It includes an explanation of the on-screen buttons, messages, and
graphics used to interact with the payment terminal. Most of these options can be customized.
Introducing the Touch Screen
The Auto Sentry® flex offers two main configurations for the welcome screen:
Video on the left, buttons the on right, is the standard orientation for the Auto Sentry® flex. This
ergonomic configuration was found to be easier to use as it reduces the radius of interaction
between the touch-screen interface and the hardware components. Plus, customers complete
their transactions faster.
Figure 26. Welcome Screen Descriptions Custom Graphics
Auto Sentry® flex User Manual 43 Operating
Video on the right, buttons on the left. This is the older configuration and still can be used.
Figure 27. Welcome Screen with video on right Custom Graphics
Ab
out Touchscreen Configurations
The touchscreen images shown in this manual may not appear exactly the same as the
touchscreen displayed on your Auto Sentry® flex. The Auto Sentry® flex was built to be custom
tailored to your car wash requirements. For example, if you do not accept coupon codes, then the
Enter Coupon Code button can be turned off for your Auto Sentry® flex. The Buy Wash button is
always larger than the others.
For more information about enabling left-right video displays, see “Auto Sentry®
Main Options” on page 187.
Figure 28. Welcome Screen, Two-Button Configuration
Auto Sentry® flex User Manual 44 Operating
About Custom Graphics
In addition to your configuration settings, the Auto Sentry® flex can be visually customized with
your own graphics, including fonts, color schemes, logos, and backgrounds with or without our
marketing department. With a fully customized skin, you can use the Auto Sentry® flex to build
brand recognition.
Figure 29. Welcome Screen with 3 button configuration Custom Graphics
Contact Technical Support for more information about ICS Marketing Team designing custom
graphics for your Auto Sentry® flex. This service is optional and additional fees apply.
Custom audio and video prompts produced by ICS are available, and again they are optional and
additional fees apply. You can also create your own audio and video prompts.
About Damage Waiver Videos
You can include a damage waiver video on the Auto Sentry® flex.
Damage waiver videos inform customers of potential vehicle damage caused by in-bay
equipment operations. A Ye s button requires customers to provide consent.
ICS does not provide standard damage waiver videos. You can record your own damage
waiver video, and then enable it at the Auto Sentry® flex.
Advertisement Videos
You can include custom advertisement videos on the Auto Sentry® flex. Custom advertisement
videos typically feature a short welcome message before customers interact with the terminal.
Custom advertisement videos can be produced to market your facility and services. For
example, a video might promote your gift cards or tokens.
Auto Sentry® flex User Manual 45 Operating
Figure 30. Example Custom Video
About Product Information Clips
You can include short informational clips at the Auto Sentry® flex. Informational clips typically
feature products such as tire shine and sealer wax.
Figure 31. Promotional Video Clips
Customers view promotional video clips by tapping the Info button next to the extra service
featuring the product.
NOTE: The following clips are available: Rain-X
®
, tire shine, polish wax, sealer wax and under
carriage. These short promotional clips are provided at no charge. Contact ICS technical
support for more information.
Auto Sentry® flex User Manual 46 Operating
For more information about enabling product information clips, see “Using
Videos” on page 119.
About the Secondary Language Display
The Auto Sentry® flex touch screen interface can be fully translated into Spanish.
A standard set of Spanish-language buttons is included. You can configure the button text and
many other text fields to your own Spanish-language requirements.
Figure 32. Spanish Language Interface with Custom Graphics
For more information on setting language options, see “Auto Sentry®Language”
on page 178.
Understanding Purchasing Scenarios
Before a customer purchases a wash at the Auto Sentry® flex, a process to identify the customer
must first take place. The Auto Sentry® flex must determine:
Is this a fleet or wash club member?
Is this a high vehicle profile?
Is the customer redeeming a wash code?
Is the customer redeeming a coupon?
Auto Sentry® flex User Manual 47 Operating
After the customer is identified, the Auto Sentry® flex can display the correct screens to meet
1
2
3
4
5
6
7
customer’s needs.
About the Purchase Buttons
Depending on how you configure your Auto Sentry® flex, the main options menu can display up to
five out of seven Purchase Buttons. Up to five of these buttons can appear on the main options
Auto Sentry® flex touch screen but they will always appear in the following order.
1
Figure 33. Seven Purchase Buttons (Custom)
NOTE: Purchase buttons shown in Figure33 are also available in Spanish.
Table 3: Purchase Buttons
Button Description
1 Buy Wash Used to purchase a single wash.
2 Join Wash Club Used to sign up customers to a wash club.
3 Buy Gift Card Used to purchase a gift card. (A Gift Card dispenser is required for this feature
and may be purchased for an additional fee.)
4 Wash Code Used to enter a five-digit paid ticket code from the fuel pump. (Wash codes
are generated randomly from the fuel pump and include an expiration date. A
wash code is unique and cannot be reused.) Wash codes that are 6- or 9-digit
codes created by the site can be used for promotions. (Wash codes are
generated randomly from the fuel pump interface and include an expiration
date.) A wash code is unique and only can be redeemed one time.
Auto Sentry® flex User Manual 48 Operating
Table 3: Purchase Buttons
Button Description
5 Coupon Code Used to enter a three- four- or five-digit coupon code. (A PLU needs to be
created for the coupon and the PLU number is the Coupon number. A Profile
needs to be created for Coupons and activated with a valid schedule with
days and time selected. The same Coupon code can be used by many and
multiple customers.)
6 Fund Raiser Code Used to purchase a wash through a fund raiser code that is set up in the
system so sales can be tracked and easily determine the amount to forward to
the charity or organization. Fund raisers typically use 4-digit codes.
7 Pay Attendant This button is not enabled for in-bay automatic sites. (Used to give payment
directly to car wash attendant.)
From the Settings in WashConnect, you can set up the Main Options menu by following these
steps:
1 Start WashConnect.
2 On the System Setup menu, click Devices, and then click Settings.
3 In the Device Type box, select the Auto Sentry.
4 In the Device Name box, select the device name from the list.
5 In the Settings Type box, select TouchConfiguration.
6 In the Settings box, select MainOptions.
7 Select True or False for the following options:
Allow Card - Buy Wash button will appear.
Allow Cash - Buy Wash button will appear.
Allow Code - Enter Wash Code button will appear to enter a five-digit ticket wash code.
Allow Coupon - Enter Coupon button will appear to enter a three-, four- or five-digit
code.
Allow Pay - Pay Attendant button will appear to give payment directly to car wash
attendant. (This button is not used for in-bay automatic sites.)
8 From the Too l s area, click the Save button.
NOTE:
A Buy Gift Card button will appear on Main Options screen after repeating steps #1-4,
•
and then from the Settings, select Gift Card, and then in Sell Style box, select Passive.
Auto Sentry® flex User Manual 49 Operating
• A Buy Club Membership button will appear on the Main Options screen after repeat-
ing steps #1-4, and then from the Settings, select Clubs, and then in Sell Style box,
select Passive; and then in Clubs Sell box, select True.
Figure 34. Main Menu Custom Graphics
Auto Sentry® flex User Manual 50 Operating
Purchasing a Wash with No Extra Services
WELCOME SCREEN SELECT WASH SCREEN
SELECT EXTRA SERVICES SCREEN
WASH SELECTION SHOWN ON RECEIPT
SHOWS TOTAL SALE CALCULATED
ON-SCREEN RECEIPT
The following examples show a single wash purchase with no upgrades, paid in cash—the
simplest scenario for a customer.
Figure 35. Welcome Screen and Select Wash Screen
A customer can tap the Buy Wash button on the Welcome screen. The Select Wash screen
appears. On the Select Wash screen, a customer can choose a wash (maximum of six wash buttons
can appear on this screen). Washes are created in WashConnect ® software.
Figure 36. Select Wash to Select Extra Service Screen
Auto Sentry® flex User Manual 51 Operating
After the customer selects a wash, the Select Extra Services screen appears for the base wash
SELECT EXTRA SERVICE SCREEN
INSERT CASH OR INSERT / TAP CARD
PAYM ENT SCR EEN
selected. You can configure up to six extra services per base wash on the Select Extra Services
screen. Five extra service examples are shown in Figure36. Extra services are defined in
WashConnect® software from Sales Items.
Figure 37. Custom Select Extra Service and Insert Cash or Card Screen
If the customer does not want extra services, they can tap the No Upgrade button on the Select
Extra Service screen. The payment screen appears where a customer can finalize the transaction
by inserting Cash or inserting Card or Tap Card on Contactless Reader.
For more information on payment methods, see “Understanding Payment
Scenarios” on page 76.
Purchasing a Wash with an Extra Service
The following example shows a car wash purchase with one extra service.
NOTE: Customers have an opportunity to purchase one base wash, and up to six extra services if
configured. (For example, the Select Extra Service screen appears only once). If there are
no extra services associated with the wash selection, then the Select Extra Service
screen does not appear.
Auto Sentry® flex User Manual 52 Operating
12
3
4
Figure 38. Basic Wash with an Extra Service Purchase
In Figure38, the virtual receipt shows a basic wash and extra service.
Auto Sentry® flex User Manual 53 Operating
Table 4: Audio Prompts for Wash Purchase with One Extra Service
Screen Transcription
1 Welcome to our car wash. To get started, touch "Buy Wash." -or- if you have a valid wash code, touch
"Enter Wash Code." If you have a coupon, touch "Enter Coupon."
2 Buy wash. Please select a car wash by pressing one of the service buttons on the screen.
3 Thank you. Please select an upgrade -or- if you do not want an upgrade, touch "No Upgrade."
4 Please insert cash or card.
Selling Club Memberships
There are two different ways to present the Club Membership buttons.
1 Passive selling means if the customer does not want to join a club, the customer just bypasses
the Join Wash Club button altogether by selecting a different wash option button.
2 Active Sell Style goes directly to the Club options when the customer taps the screen or is
sensed by the Auto Sentry.
To enable the active or passive club sell process, follow these steps:
3 On the System Setup menu, click Devices, and then click Settings.
The Settings dialog box appears.
4 In the Device Type box, select Auto Sentry.
5 In the Device Name box, select the name of the device from the list.
6 In the Settings Type box, select TouchConfiguration.
7 In the Settings box, select Clubs.
8 In the Clubs Sell Style box, select one of the following:
▪ Active selling style sets the buy club membership option to appear up front for the
customer to choose. If the customer presses NO THANK YOU, and then the Buy Wash
main options screen appears.
▪ Passive sets the buy club membership option to have an extra button for Buy Club
Membership along with the other buttons on the Buy Wash main options screen.
▪ None (this used to be the Original ICS setting) sets the buy club membership option to
offer the club in the default style, where there is a Buy Club and NO THANK YOU button to
the left of the video on the screen before the Buy Wash screen. The customer is required to
Auto Sentry® flex User Manual 54 Operating
make a selection by tapping one of the two buttons before moving forward with the
transaction: Join Wash Club or No Thank You. ICS does not support the None Club Sell
Style.
Figure 39. “None” Club Sell Style Screen
Renew Club Memberships at the Terminal
The system supports ONE of the following club membership renewal options:
▪ Renew existing clubs only – allows customers to renew the membership for the club they
were previously enrolled. Customer cannot change into a different club during renewal
with this option.
-or-
▪ Renew membership from club list – allows customer to select the club from a list of clubs
offered. The club they are currently a member of may or may not exist in this list. It will exist
only if you sell the club at the terminal.
For renewal of membership for existing clubs only, follow these setup instructions:
1 On the System Setup menu, click Devices, and then click Settings.
The Settings dialog box appears.
2 In the Device Type box, select Auto Sentry.
3 In the Device Name box, select the name of the device from the list.
4 In the Settings Type box, select TouchConfiguration.
5 In the Settings box, select Clubs.
6 From the Clubs Self Renew, select True.
7 From the Clubs Renew Existing Program, select Tr ue.
Auto Sentry® flex User Manual 55 Operating
-or-
For renewal of membership with the option to select a different club, follow these setup
instructions:
1 On the System Setup menu, click Devices, and then click Settings.
The Settings dialog box appears.
2 In the Device Type box, select Auto Sentry.
3 In the Device Name box, select the name of the device from the list.
4 In the Settings Type box, select TouchConfiguration.
5 In the Settings box, select Clubs.
6 From the Clubs Self Renew, select True.
7 From the Clubs Renew Existing Program, select False.
If a customer has multiple memberships in a declined state, the system will charge for the
current membership and update their status and expiration state. The system will then set the
status for the other declined memberships to Bill. This will result in auto-billing attempting to
bill their credit card for the other memberships the next time auto-billing runs (generally early
the next morning).
Renewal date can be set to honor the expiration date or the current (renewal) date, if billing on
anniversary date (not 1st of the month). If set to honor the expiration date, then the system
updates the new expiration date based on the old expiration date plus club duration. Example,
if a membership expired on the 5th of the month and a customer renews on the 10th, the new
expiration date for a monthly club is the 5th of the following month. If set to honor renewal
date, the new expiration date for the same example would be the 10th of the next month.
Either way, the customer is billed the entire club price (no prorating).
Prorating is honored only if billing on the 1st of the month and prorating is selected. When a
customer renews and billing is 1st of the month, their expiration date is moved to the 1st of the
next month. If prorating is selected, they are billed the remaining portion. If not, they are billed
the entire club amount.
About Unlimited Wash Clubs with a Club Card
Wash club members are issued wash club cards (or with the ICS Auto Passport wireless tag system.
See “Purchasing an extra service with a Club Tag” on page 57 for more information).
For example, a customer purchases a $30.00 per month wash club, and returns with the wash club
member card and can redeem unlimited basic washes for the month or until the membership is
canceled. The club member will automatically be billed to the given credit card.
Or, with a club card, you might entitle club customers to $5.00 off any regular wash choice.
Auto Sentry® flex User Manual 56 Operating
Club memberships are created in WashConnect® software, and can be sold at the point-of-sale
cash register or at the Auto Sentry®. If purchasing club membership at the Auto Sentry®, customer
needs to see an operator to pick up their club card. The operator also collects more information
about the vehicle to manually enter in WashConnect®.
Clubs are linked to Profiles in WashConnect® and then enabled in the Profile Times dialog box.
In Figure40, this Basic Club profile offers no wash choices for the customer to select. Instead, the
Auto Sentry® flex automatically selects the Basic Wash for the club customer since it is the only
one available in the Basic Club profile. Upgrade selections are made available. The example
shows a club member redeeming the Club Basic Wash, and then selecting the $4.00 TireShine
and DuraShine upgrade.
In the following figure, the club customer swipes their club card when they arrive at the Auto
Sentry® flex. The club name is shown at the top of the screen. The virtual receipt shows a pre-
approved club service and a unique club ID number. The club customer selects TireShine and
DuraShine extra service and pays $4.00 cash.
Table 5: Audio Prompts for Wash Purchase with a Club Card
Screen Transcription
1 Welcome to the car wash. If you have a valid wash code, please tap the button on the screen labeled
enter wash code. If you would like to purchase a car wash, please tap the button on the screen labeled
buy wash -or- insert cash or credit card at any time.
2 Please select an extra service -or- push the no extra service button located at the bottom of the screen.
3 Thank you. Please insert cash or card.
[Customer inserts dollar bills].
To complete your car wash purchase, please insert bills into the acceptor to the right of the screen.
4 You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then
proceed toward the car wash.
Purchasing an extra service with a Club Tag
Customers who purchase an unlimited wash club will be able to redeem unlimited washes during
the month until the membership is renewed. At the Auto Sentry® flex, the customer enters their
credit card for the unlimited club, and it will automatically bill every month until cancellation.
After customer purchases the membership at the Auto Sentry® flex, and proceeds through the
tunnel for their first wash, they will need to see an attendant afterwards to install their RFID tag.
For example, you might sell a $30.00 per month wash club, entitling members to redeem
unlimited basic washes as many times as they would like for the entire month.
Auto Sentry® flex User Manual 57 Operating
If they skip this step, the customer cannot return to the Auto Sentry® flex for a club wash but
instead will be charged for the wash. The ICS Auto Passport system requires an RFID Reader that
communicates with the wireless electronic chips in the RFID tags adhered to the vehicles’
windshields, require separate hardware and software, including a tag reader with mounted
antennas. Club tag accounts can be sold at the POS cash register as well as at the Auto Sentry®
flex. Wash club memberships are linked to Profiles created in the WashConnect
®
software and are
enabled from the Profile’s Schedule section.
The process for redeeming a club wash using a club tag is very similar to the process for
redeeming a club wash using a traditional club card. In the following example, the No Limit club
offers all six wash choices for the customer to select. Each one is discounted by $5.00 with the
sixth choice, Basic Wash, reduced to $0.00. Upgrade selections are made available. The example
shows a No Limit club member redeeming the Basic Wash and a $4.00 Shield and Shine
upgrade.
NOTE: This example begins with a screen labeled, “Please Wait While We Verify Your
Membership.” When the ICS Auto Passport system is installed on an Auto Sentry® flex lane,
Auto Sentry® flex User Manual 58 Operating
then that Auto Sentry® flex will always display “Please Wait While We Verify Your
Membership.”
Figure 40. Wash Club Purchase with Club Tag
In Figure40, when the club customer arrives, the Auto Sentry® flex system checks for an RFID tag
and active membership status. The customer has a choice to select one (or more, if set up) extra
service from the list or select no upgrade. The on-screen receipt shows an approved club service
Auto Sentry® flex User Manual 59 Operating
and a unique club ID number. The club customer selected TireShine and DuraShine extra service
and paid $4.00 cash.
Table 6: Audio Prompts for Wash Purchase with a Club Tag
Screen Transcription
1 Welcome to the car wash. Please wait while we verify your membership.
2 Please select a car wash by simply touching that item on the screen. Thank you.
3 Please select an extra service -or- push the no extra service button located at the bottom of the
screen.
4 Please insert cash or card.
[Customer inserts dollar bills].
To complete your car wash purchase, please insert bills into the bill acceptor.
5 You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and
then proceed toward the car wash.
Selling Gift Cards at the
Auto Sentry® flex
Currently, one gift card per transaction is supported. If the system recognizes the dispenser is
empty or detects an error with the dispenser, then the system automatically turns off selling gift
cards. If a gift card does not dispense, the gift card transaction error message appears and the
customers credit card transaction is voided.
NOTE: Card dispensers are optional and can be installed by your support technician to the Auto
Sentry® flex to accommodate the growing needs of your car wash. This feature is optional
and additional fees apply.
The customer must activate the gift card at the Auto Sentry immediately after purchasing.
There are two different ways to present the sale of gift cards: Actively and Passively.
Passive selling sets the buy gift card option to have an extra button for Gift Cards along with
the other buttons on the Buy Wash main screen. If not interested, the customer does not need
to make any selection regarding gift cards. If interested in gift cards, the customer is required
to select the Buy Gift Card button from the main menu to learn more or purchase.
Active selling sets the gift card option to appear before the main options screen and customer
is required to actively select either the Buy Gift Card or No Thank You button before
continuing to the Buy Wash main screen. You can change this as often as you like.
Auto Sentry® flex User Manual 60 Operating
Figure 41. Lt. Passive Gift Card Selling and Rt. Active Gift Card Selling Screens
None turns off the selling of gift cards and the gift card button will not appear at all. None is
the default setting. Other settings include Active and Passive.
Set up Passive or Active Sell Style for Gift Cards
To enable the passive or active selling style for gift cards, follow these steps:
1 On the System Setup menu, click Devices, and then click Settings.
The Settings dialog box appears.
2 In the Device Type box, select Auto Sentry.
3 In the Device Name box, select the name of the device from the list.
4 In the Settings Type box, select TouchConfiguration.
5 In the Settings box, select GiftCard.
6 In the Sell Style setting, select Passive or Active.
7 From the Tools area, click the Save button.
Auto Sentry® flex User Manual 61 Operating
®
Figure 42. WashConnect
Gift Card Settings for Passive Sell Style
Selling Gift Cards and Clubs Together
Figure 43. Passive Sell Style Buy Wash and Buy Gift Card buttons
Active/Passive Selling Gift Card and Club together
Configure terminal to sell both gift cards and clubs using the following combinations:
Auto Sentry® flex User Manual 62 Operating
Active Gift Cards, Passive Clubs
Active Clubs, Passive Gift Cards
Passive Gift Cards, Passive Clubs
NOTE: System cannot be configured for both active gift and active clubs. Also, only one type of
purchase can happen in a transaction, regardless of the active or passive setting. In other
words, if a customer purchases a gift card, they cannot purchase a club in the same
transaction and vice-versa.
Purchasing a Wash with a Wash Code
Wash Codes are not just used for Fuel Pumps. Wash Codes can be used as a promotion sent out to
many customer in the area surrounding of the car wash. A wash code is a unique number and
cannot be reused after redemption. In WashConnect, the Ticket Generator is used to create the 5-,
6- or 9-digit Wash Codes.
Barcodes for the wash code can print on the sales receipt (the barcode scanner is optional and is
necessary to read barcodes). Customers enter wash codes or scan barcodes at the Auto Sentry or
POS. Wash Codes can be setup for promotions or prepaid washes at the fuel pumps. Wash Codes
can be received after purchasing a car wash at a fuel pump terminal on your property or at a
different location. Fuel Pump interface is needed to receive the wash code from the fuel pump
terminal.
A wash code is unique. Once a wash code is redeemed, that wash code is no longer valid.
Wash Codes used with Paid Tickets
For example, a car wash sold at a fuel pump might generate a wash code. The customer pays for
the wash at the fuel pump and receives a paid ticket or receipt with a five-digit wash code. The
customer can redeem the wash at the Auto Sentry® flex by selecting Enter Wash Code button on
the screen and then entering the wash code from the fuel receipt. A barcode scanner can also read
the receipt’s barcode for the wash code. A barcode scanner is optional and can be installed at any
time and may incur additional fees.
Wash codes are linked to the Paid Ticket transaction type in the Profile’s Schedule dialog box.
The following example shows a car wash purchased with a paid ticket.
For more information about enabling profiles and schedule for wash codes, see
“Using Profiles and Schedules” on page 123.
Auto Sentry® flex User Manual 63 Operating
1
2
3
4
Figure 44. Wash Purchase with prepaid Wash Code
In Figure44, the customer arrives with a wash code on a receipt. He touches the Enter Wash Code
button, and then types the five-digit wash code. The receipt shows an $10.00 upgrade credit.
Auto Sentry® flex User Manual 64 Operating
Table 7: Audio Prompts for Wash Purchase with Wash Code
12
3
Screen Transcription
1 —
2 Welcome to our car wash. To get started, touch "Buy Wash" -or- if you have a valid
wash code, touch "Enter Wash Code." If you have a coupon, touch "Enter Coupon."
3 Enter code. Please enter the five-digit code you received when you purchased your
car wash. If you do not have a wash code, touch "Back," and then touch "Buy Wash."
[User input.] One. Seven. Eight. Zero. One.
4 You are now ready to enter the car wash. Please take your receipt, wait for the gate
to open, and then proceed toward the car wash.
Paying the Attendant to Purchase a Wash
The following example shows a car wash purchased by paying the car wash attendant.
Figure 45. Wash Purchase with Pay Attendant
In Figure45, the receipt shows a $0.00 credit for the Pay Attendant selection.
Auto Sentry® flex User Manual 65 Operating
Table 8: Audio Prompts for Wash Purchase with Pay Attendant
Screen Transcriptions
1 Welcome to the car wash. If you have a valid wash code, please tap the button on the screen labeled
enter wash code. If you would like to purchase a car wash, please tap the button on the screen
labeled buy wash. Or insert cash or credit card at any time.
2 Please take your receipt, wait for the gate to fully open and proceed carefully toward the car wash.
The car wash attendant will help you complete your car wash purchase.
Purchasing a Wash with a Coupon
Coupons are typically used for promotions offering money off a wash. Coupon codes can be
three-, four- or five-digit codes (4-digit is most commonly used). For example, if a customer arrives
at a special time of day when the discount is offered on select washes, then customer can enter a
coupon code.
Coupons can also be used to provide free washes.
Coupons can be set up to be active during certain hours, specific days, or within a specified date
range. However, they are available to any customer who knows the coupon code.
Unlike wash codes, coupons are not unique. You can set up a coupon code, and then make it
active for many customers. The coupon code is good for unlimited redemptions as long as the
profile’s schedule is valid and enabled at the Auto Sentry® terminal.
Barcode scanners can be used to read coupons. Barcode scanners are optional and additional fees
apply. Barcode scanners are installed at time of purchase.
Coupons can be set up in WashConnect®software. Coupons are created with their own PLU in the
Sales Item dialog box, and then activated in the Profile dialog box by selecting Coupon from
Applied To column.
Auto Sentry® flex User Manual 66 Operating
The following example shows a car wash purchased with a coupon.
1
3
2
4
Figure 46. Wash Purchase with Coupon and No Extra Services
In Figure46, the customer taps the Enter Coupon button. He enters the three-digit code. The
virtual receipt shows BEST WASH $2.00 CPN which is the best wash at retail price of $12.00 given
at a reduced price of $10.00.
Table 9: Audio Prompts for Purchase with Coupon and No Extra Services
Screen Transcription
1 Welcome to our car wash. To get started, touch "Buy Wash." -or- if you have a valid wash code, touch
"Enter Wash Code." If you have a coupon, touch "Enter Coupon."
2 Enter coupon. Use the numeric keypad on the screen to enter your coupon code. If you have a wash
code, touch "Back," and then touch "Enter Wash Code." [User input.] One. Nine. One.
3 Please insert cash or card.
Auto Sentry® flex User Manual 67 Operating
Track Zip Codes by Using Coupons
The following steps are used to set up a wash with a PLU for a coupon that will track the
customer’s zip codes.
1 On the Configuration menu, click Goods and Services, and then click Sales Item.
2 Click the Add button to add a new sales item.
3 Enter the name the sales item. (For example, 18091 Zip Code Discount.)
4 Enter a PLU of the five-digit zip code.
5 Enter a price for the discounted wash. (For example, if the coupon amount is $2 off and the
wash is $10, then enter $8.00 for the price.)
6 Configure a service output which is usually the same as the original wash’s selected output and
save.
7 On the Configuration menu, click Goods and Services, and the click Profiles, set up a Profile,
and then add the schedule by selecting the day and times for the distributed coupon. Before
saving, select Coupon from the Applies To list. Select Save. The Profile is activated for your
designated times.
8 On the System Setup menu, click Devices, and then click Settings.
The Settings dialog box appears.
9 In the Device Type box, select Auto Sentry.
10 In the Device Name box, select the name of the device from the list.
11 In the Settings Type box, select TouchConfiguration.
12 In the Settings box, select Shift.
13 In the Coupon Length box, set to 5.
14 On the Financial menu, click Register Reports, and then click Shift Detail to view the PLU
sales.
Purchase a Wash with a Fleet Account Card
®
Fleet accounts are created in WashConnect
software. A fleet account is available for customers
who want to include multiple vehicles on a single billing account. For example, a state police
station can establish a single fleet billing account for the entire fleet of patrol cars.
Fleet wash selections can be up to six washes but is typically restricted to one or two
predetermined wash choices depending on the fleet account manager’s approval. The Fleet
Member swipes the Fleet Card, and the restricted Fleet menu appears. Fleet account cards are
Auto Sentry® flex User Manual 68 Operating
issued to authorized users. Those cards contain unique code numbers which are accepted at the
Auto Sentry® flex. The fleet account cards are optionally secured with a PIN. The customer enters
the Fleet Card PIN number by tapping the numbers on the on-screen keypad. Next, the card is
approved and then the wash is charged to the fleet account.
In WashConnect®, Fleet account numbers are assigned to customers, and 4-digit passwords can be
setup from the Fleet menu for each Fleet Card. Fleet wash selections are set up in the Fleet Profile
with a valid time Schedule, and then enabled.
In Figure47, a customer swiped a fleet card and then is required to enter a PIN. After the customer
touches Buy Wash, he receives no wash menu—only the Basic Wash for $5.00 which is the
limitation configured in this fleet profile. However, fleet accounts do not need to be restricted to a
single wash choice. You could offer fleet customers two or three wash offerings to a full menu
selection as it appears for regular, non-fleet customers. Each Fleet Account can be set up with
Auto Sentry® flex User Manual 69 Operating
different options. The on-screen receipt shows a recognized fleet account. A $5.00 wash is
2
3
4
1
5
charged to the fleet account.
Figure 47. Wash Purchase with Fleet Account Card
Auto Sentry® flex User Manual 70 Operating
Table 10: Audio Prompts for Wash Purchase with a Fleet Account Card
Screen Transcription
1 Please enter your PIN number.
[User input. Security beeps, not audio prompts, provide feedback for digits.]
2 Welcome to our car wash. To get started, touch "Buy Wash." Or if you have a valid wash code, touch
"Enter Wash Code." If you have a coupon, touch "Enter Coupon."
3 Buy wash.
4 You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then
proceed toward the car wash.
Wash Clubs
Clubs are available for customers who join prepaid or auto billing wash clubs. For example, you
might sell a $30.00 per month wash club, entitling members to redeem unlimited basic washes at
$5.00 a wash. Or you might entitle club customers to $5.00 off any regular wash choice.
Wash club members are issued RFID tags adhered to the customer’s windshield and read with the
ICS Auto Passport wireless tag system. Club cards an also be issued if necessary.
NOTE: Club cards are not recommended for Express Car Wash Sites, unless you limit your club
cards to only 4 or 5 washes per month.
See “Purchasing an extra service with a Club Tag” on page 57 for more information.
Club memberships are created in WashConnect®, and then sold at the Touch POS (point-of-sale) as
well as the Auto Sentry payment terminals. Clubs are linked to profiles with a valid Schedule and
then enabled.
Purchasing a Wash with a Club Card
In Figure48, the Basic Club profile offers no wash choices for the customer to select. Instead, the
Auto Sentry® flex automatically selects the Club Basic Wash for the club customer since it is the
only one available in the Basic Club profile. Upgrade selections are made available. The example
shows a club member redeeming the Club Basic Wash, and then selecting the $4.00 Shield and
Shine upgrade.
Auto Sentry® flex User Manual 71 Operating
1 2
3
4
Figure 48. Wash Purchase and Extra Service with Club Card
Auto Sentry® flex User Manual 72 Operating
In Figure48, the club customer swipes the club card. The club name is shown at the top of the
screen. The virtual receipt shows a pre approved club service and a unique club ID number. The
club customer selects shield and shine extra service and pays $4.00 cash.
Table 11: Audio Prompts for Wash Purchase with a Fleet Account Card
Screen Transcription
1 Welcome to the car wash. If you have a valid wash code, please tap the button on the screen labeled
enter wash code. If you would like to purchase a car wash, please tap the button on the screen
labeled buy wash. Or insert cash or credit card at any time.
2 Please select an extra service. Or push the no extra service button located at the bottom of the
screen.
3 Thank you. Please insert cash or card. [Customer inserts dollar bills]. To complete your car wash
purchase, please insert bills into the acceptor to the right of the screen.
4 You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then
proceed toward the car wash.
Purchasing a Wash with a Club RFID Tag
Clubs are available for customers who join prepaid or auto billing wash clubs. For example, you
might sell a $30.00 per month wash club, entitling members to redeem unlimited basic washes at
$5.00 a wash. Or you might entitle club customers to $5.00 off any regular wash choice. ICS Auto
Passport system makes it simple to identify club accounts. An RFID tag is affixed to the vehicle’s
windshield. The Auto Passport system is optional and additional fees apply. Hardware and
software needs to be installed, including a RFID reader and mounted antennas. Club programs are
created in WashConnect®. Club programs are linked to an profiles with a valid schedule.
The process for redeeming a club wash using a club tag is very similar to the process for
redeeming a club wash using a traditional club card. In the following example, the No Limit club
offers all six wash choices for the customer to select. Each one is discounted by $5.00 with the
sixth choice, Basic Wash, reduced to $0.00. Upgrade selections are made available. The example
shows a No Limit club member redeeming the Basic Wash and a $4.00 Shield and Shine
upgrade.
This example begins with a screen labeled “Please Wait While We Verify Your Membership.” When
the ICS Auto Passport system is installed on an Auto Sentry® flex lane, then that Auto Sentry® flex
will always display “Please Wait While We Verify Your Membership.”
Auto Sentry® flex User Manual 73 Operating
3
5
1
2
4
Figure 49. Wash Purchase with Club RFID Tag
Auto Sentry® flex User Manual 74 Operating
In Figure49, the club customer arrives. The system checks for a tag ID and active membership
status. The club name is shown at the top of the screen. The wash choices includes an extra service
list. The on-screen receipt shows a the designated club service and a unique club ID number. The
club customer selects shield and shine extra service and pays $4.00 cash.
Table 12: Audio Prompts for Wash Purchase with a Club RFID Tag
Screen Transcription
1 Welcome to the car wash. Please wait while we verify your membership.
2 (Optional) Please select a car wash by pressing one of the service buttons on the screen..
3 Please select an upgrade. Or if you do not want an upgrade, press No Upgrade.
4 Please insert cash or card.
[Customer inserts dollar bills].
To complete your car wash purchase, please insert bills into the acceptor to the right of the screen.
5 You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then
proceed toward the car wash.
Sensing a High Vehicle
NOTE: This feature is optional and additional fees apply. This feature requires additional
hardware that must be installed to enable the high vehicle profile sensor.
Sensing High Vehicles is an optional feature but it can recover the extra costs of washing the
bigger vehicles because of the extra costs. Customers with high vehicles, such as cargo and
conversion vans, can view a high vehicle menu at the Auto Sentry® flex. The washes are the same
but display higher pricing. The hardware is optional and additional fees apply. The high vehicle
sensor must be installed which is necessary to activate the High Vehicle Profile (HVP) that has all
the washes with the increased value.
Additional High Vehicle wash PLUs need to be created as well as a High Vehicle Profile (HVP). Set
the time Schedule for your hours of operation, select High Vehicle from the Vehicle Height box,
and then select Retail from the Applies To box.
In Figure50, the example shows a list of wash services for a high vehicle Profile.
Auto Sentry® flex User Manual 75 Operating
Figure 50. High Vehicle Profile Retail Menu Custom Graphics
Table 13: Audio Prompts for High Vehicle Profile (HVP) Wash Purchase
Screen Transcription
1 Welcome to our car wash. To get started, touch "Buy Wash." -or- if you have a valid wash code, touch
"Enter Wash Code." If you have a coupon, touch "Enter Coupon."
[Customer input.] Buy wash.
2 Buy wash. Please select a car wash by pressing one of the service buttons on the screen.
[Customer input.] Thank you.
3 Please insert cash or card.
[Customer inserts a $20.00 bill.]
4 You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and
then proceed toward the car wash.
Understanding Payment Scenarios
A customer will first select a wash service and an extra service as described in the previous section.
Next, the customer must select a payment type of either cash or a card.
Cash payment methods include the following:
Cash bills
Coins
Auto Sentry® flex User Manual 76 Operating
Token coins and notes (i.e., MEI® brand coins and coupons)
Card payment methods include the following:
Credit cards
Gift cards
Fleet cards
Club cards
Debit cards (If your credit card processor accepts debit transactions. Freedom Pay and Moneris
accept Debit Cards.)
About Credit Card and Gift Card Combinations
The on-screen credit card and gift card payment options depend on the settings configured in
WashConnect® for your site. For example, if you do not accept American Express®, then that card
logo can be removed from available payment options.
The following figure shows nine possible screens presented to customers who have not yet
selected a payment type either cash or card. Only one of these screens will be implemented for
your site, depending upon your ability to accept different payment types.
Visa® and MasterCard® can be configured as one option or independent of each other. Additionally,
a generic Please Insert Cash or Card graphic is available showing no card logos.
Figure 51. Payment Screen for all Payment Combinations Custom Graphics
Auto Sentry® flex User Manual 77 Operating
Cash and Coin Payment Combinations
INSERT CASH ONLY INSERT BILLS OR COINS
If the customer selects a payment type of cash, then one of the following screens is displayed
depending upon whether your Auto Sentry® flex accepts bills only or both bills and coins. A coin
only payment option is not available.
Figure 52. Cash Payment Combinations
NOTE: After a cash payment type is selected, the transaction must be finalized with cash. The
customer cannot split the payment with cash and credit.
Dispensing Change
If the customer requires change, and the Auto Sentry® flex is able to provide the correct amounts.
Figure 53. Dispensing Change
Auto Sentry® flex User Manual 78 Operating
Payment Process Feedback
A club customer inserts payment for the extra services. Various information points provide
feedback on the payment process. The total amount owed is $4.00.
A status message shows the payment type and amount received.
A virtual receipt also shows the payment type and amount received.
A balance due message shows amount owed.
Drive Ahead Screen
After the customer has inserted the correct cash payment amount, the Drive Ahead screen
appears.
Figure 54. Drive Ahead Screen Custom Graphics
About Gift Card Payments
Gift cards can be used to provide a full or partial payment.
Split payments are allowed for gift cards. If a customer swipes a gift card and the remaining
balance on the gift card is not sufficient to complete the sale, then the option is given to add value
to the gift card or to complete the transaction with cash or card.
Adding Value to a Gift Card
The following example shows a customer choosing Add Value to Gift Card.
Auto Sentry® flex User Manual 79 Operating
12
34
Figure 55. Gift Card Add Value Option
In Figure55, the customer selected a $30.00 Hand Wax Super Wash and paid with a gift card. The
card contained a balance of only $20.00, and so the Insufficient Funds screen appeared. The
customer selected Add Value to Gift Card, and then entered $20.00, which he paid in cash. This
left a $10.00 balance on the gift card.
+ $20.00 Beginning Balance on Gift Card
+ $20.00 Add Value to Gift Card
- $30.00 Cost of Hand Wax Super Wash
-------+ $10.00 Ending Balance on Gift Card
Auto Sentry® flex User Manual 80 Operating
Table 14: Audio Prompts for Add Value to Gift Card
Screen Transcription
1 The value on your gift card is less than the total of your purchase. If you would like to add value to your
gift card, touch "Add Value.” If you would like to pay the difference with cash or credit, touch "Pay
Difference.”
[User input. Add value.] Add value.
2 Use the numeric key pad on the screen to enter the amount you would like to add to your gift card.
When you are finished, touch "Enter." If you make a mistake, touch "Clear" and try again.
[User input.] Two. Zero.
[User touches Enter.]
3 Please insert cash or card.
[Customer inserts a $20.00 bill.]
4 You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then
proceed toward the car wash.
Auto Sentry® flex User Manual 81 Operating
Adding Value to a Gift Card with Bonus Increase
12
34
5
In Figure56, a customer selects the Add Value to Gift Card with increased percentage bonus.
Figure 56. Gift Card Add Value Option with Promotional Increase
Auto Sentry® flex User Manual 82 Operating
In Figure56, the customer selected a $30.00 Hand Wax Super Wash and paid with a gift card. The
card contained a balance of only $10.00. The Insufficient Funds screen appeared. The customer
selected Add Value to Gift Card, and then entered $20.00, which he paid in cash. A ten percent
promotional increase was in effect, which added another $2.00 to the value of the card. The card
was processed successfully and charged $30.00. This left a $2.00 balance on the gift card.
+ $10.00 Beginning Balance on Gift Card
+ $20.00 Add Value to Gift Card
+ $ 2.00 Bonus Promotion of 10%
- $30.00 Cost of Wash
-------+ $ 2.00 Ending Balance on Gift Card
Table 15: Audio Prompts for Add Value to Gift Card with Promotional Increase
Screen Transcription
1 The value on your gift card is less than the total of your purchase. If you would like to add value to
your gift card, touch "Add Value." If you would like to pay the difference with cash or credit, touch "Pay
Difference."
[User input. Add value.] Add value.
2 Use the numeric key pad on the screen to enter the amount you would like to add to your gift card.
Your gift card value will also increase by the bonus percentage shown, at no additional charge. When
you are finished, touch "Enter." If you make a mistake, touch "Clear" and try again.
[User input.] Two. Zero.
[User touch Enter.]
3 Please insert cash or card.
[Customer inserts a $20.00 bill.]
4 [Card processed for $30.00.]
5 You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then
proceed toward the car wash.
Auto Sentry® flex User Manual 83 Operating
Pay Difference
12
34
The following example shows a customer selecting the Pay Difference option.
Figure 57. Pay Difference on Gift Card
In Figure57, the customer selected a $30.00 Hand Wax Super Wash and paid with a gift card. The
card contained a balance of only $10.00, as shown in the status box above the virtual receipt. The
Insufficient Funds screen appeared. The customer selected Pay Difference Cash or Card, and
then paid $20.00 in cash. The card was processed successfully and charged $10.00. This left a $0.00
balance on the gift card.
Auto Sentry® flex User Manual 84 Operating
+ $10.00 Beginning Balance on Gift Card
+ $20.00 Pay Difference in Cash
- $30.00 Cost of Wash
-------+ $0.00 Ending Balance on Gift Card
Table 16: Audio Prompts for Add Value to Gift Card with Promotional Increase
Screen Transcription
1 The value on your gift card is less than the total of your purchase. If you would like to add value to your
gift card, touch "Add Value." If you would like to pay the difference with cash or credit, touch "Pay
Difference."
[User input. Pay difference cash or card.] Pay difference.
2 Please insert cash or card.
[Customer inserts a $20.00 bill.]
3 [Card processed for $10.00.]
4 You are now ready to enter the car wash. Please take your receipt, wait for the gate to open, and then
proceed toward the car wash.
About Token Coins and Token Notes
Your Auto Sentry® flex can be programmed to accept token coins and token notes (token
coupons).
About Receipt Options
You can configure your Auto Sentry® flex to print a receipt automatically or to prompt a customer
to tap a button for a receipt. In Figure:
The first example shows a customer who purchased the $5.00 basic wash with cash. The Print
Receipt button is configured to appear since the Auto Sentry® flex does not automatically
print a receipt.
The second example shows the Thank You message, which appears when one or more
receipts automatically print after the transaction is finalized.
Auto Sentry® flex User Manual 85 Operating
Figure 58. Receipt Printing Options
For more information, see “Auto Sentry® Receipt Footer” on page 178 and “Auto
Sentry® Receipt Header” on page 178.
About Errors and Command Buttons
Various error messages provide instructions to customers when an unexpected condition occurs.
Command buttons such as Cancel and Back help customers navigate the touch-screen interface.
Card Authorization Failure
If a card fails to authorize, an error message is displayed. Customers are given the option to cancel
or try again.
Figure 59. Card Authorization Failure
Auto Sentry® flex User Manual 86 Operating
Table 17: Audio Prompt for Card Authorization Failure
Screen Transcription
1 The credit card you provided has failed to authorize. Please check the card and try again.
Card Maximum Timeout
If a card reaches the maximum timeout period, the following screen is displayed.
Figure 60. Card Maximum Timeout
Card Duplicate Transaction
If a card is used to process a duplicate transaction, the following screen is displayed.
Figure 61. Card Duplicate Transaction
Auto Sentry® flex User Manual 87 Operating
Wash Code Not Valid
The following screen is displayed if a wash code is not valid.
Figure 62. Wash Code Not Valid
Table 18: Audio Prompts for Invalid Wash Code
Screen Transcription
1 The wash code you entered is not valid. Please check the code and try again.
Wash Code Expired
The following screen is displayed if a wash code is expired.
Figure 63. Wash Code Expired
Table 19: Audio Prompts for Expired Wash Code
Screen Transcription
1 The wash code you entered has expired. Please check the code and try again.
Auto Sentry® flex User Manual 88 Operating
Credit Due for Wash Payment
The following screen is displayed when a customer overpays for a wash with cash, coin or token
and the Auto Sentry® flex cannot dispense change.
Figure 64. Credit Due for Wash Payment
Credit Due for Canceling Transaction
The following screen is displayed when a customer inserts cash, coin, or token, and then taps
Cancel before finalizing a wash selection. This screen appears only if the machine cannot dispense
the amount that was entered.
Figure 65. Credit Due for Canceling Transaction
Auto Sentry® flex User Manual 89 Operating
Unspecified Error
The following screen is displayed when a customer encounters an unspecified error, such as when
no services are available in the current Schedule dialog box. A common error is forgetting to
schedule days and times to your profile.
Figure 66. Unspecified Error
Table 20: Audio Prompts for Unspecified Error
Screen Transcription
1 An error has occurred. Please touch cancel and try again.
Wash Busy
The following screen is displayed if the in-bay is busy and the gate is not raised
(if gate is installed).
Figure 67. Wash Busy
Auto Sentry® flex User Manual 90 Operating
Help Button
The Help button is available for customers who need more information about using the Auto
Sentry® flex touchscreen interface.
Figure 68. Help Button
Table 21: Audio Prompt for Help Button
Screen Transcription
1 You may touch the button below labeled replay to hear the instructions for the screen that you are
viewing. Touch the button below labeled cancel at any time to go back to the first screen. If you continue
to experience difficulty using the automated attendant, please notify the attendant.
Back, Cancel and Replay Buttons
The Back, Cancel and Replay buttons are available to help customers navigate the Auto Sentry®
flex touch-screen interface.
Figure 69. Back, Cancel, and Replay Buttons
English and Spanish Buttons
The English and Spanish buttons are available to change the Auto Sentry® flex touch screen
interface between English-language and Spanish-language.
Figure 70. English and Spanish Buttons
For more information, see “Auto Sentry®Language” on page 178.
Auto Sentry® flex User Manual 91 Operating
Auto Sentry® flex User Manual 92 Operating
Chapter 3: Service Unit Screen
You can use the Service Unit screen to add and remove money from the bill dispenser or coin
hoppers; remove money from the bill or coin acceptors; and verify the coin hoppers. This screen
will be directly accessible on the Auto Sentry touch screen.
Add—Adds bills to the dispenser or coins to the hopper.
Remove—Take funds from the unit.
Verify—Empty selected coin hopper and get a count of coins dispensed.
Close Terminal—Close the current terminal upon exiting the Service Unit screen. The unit
displays the message Car Wash Is Closed.
Diagnostics—Offers a receipt printer test and a dispense test for the bill and coin dispensers.
Also displays Bill Dispenser Diagnostics and History, as well as a listing of current Software
Revisions. If set up, disable or reset Vandalism Alarm from this screen.
Service Unit Screen Password and PIN
To access the Auto Sentry® flex service screen, a user password and PIN must be created. You can
create the password and PIN in the User dialog box.
To create a password and PIN, follow these steps:
1 In WashConnect®, on the Users menu, click Manage Users.
The Manage Users tab appears.
2 Select a User, and then click the Edit button.
The User dialog box appears.
3 In the Password box, type an alphanumeric password.
NOTE: This is an alphanumeric password can be upper and lower case letters with numbers and
symbols if the user would like to use them. Must be at least six characters long.
4 In the PIN box, type a four-digit PIN.
Auto Sentry® flex User Manual 93 Service Unit Screen
5 Click the Save button.
SERVICE BUTTON
UPPER-LEFT CHAMBER
SERVICE BUTTON
LOWER CHAMBER
ON THE BACK SIDE OF
THE AUTO SENTRY
WHERE THE BILL
DISPENSER IS LOCATED
The user’s password and PIN are saved.
Accessing the Service Unit Screen
To access the Service Unit Screen for the Auto Sentry® flex®, first locate one of the service buttons
inside the Auto Sentry® flex, in either the upper-left chamber of the Auto Sentry or in the lowerright chamber.
Figure 71. Service Buttons
To log on to the Auto Sentry® flex service unit screen, follow these steps:
1 Unlock the Auto Sentry® flex door.
2 Open the door with a hex key, and then locate the service button.
See Figure71.
3 Press and hold one of the Service buttons for a few seconds, and then release.
The Service Unit screen appears on the Auto Sentry touch screen.
NOTE: If the service button is held too long, then it will reboot the unit if the Switch Enabled
setting is set to TRUE.
Auto Sentry® flex User Manual 94 Service Unit Screen
Figure 72. Service Unit Screen User’s Site ID
USER ID/PIN
4 Select a Site ID, which is typically a four-digit number such as 1002.
Figure 73. Enter PIN
NOTE: If the User’s site is not listed, the user will need to change to their site first, and then enter
their User ID.
5 Tap the Edit button.
6 In User’s Site ID box, type the Site ID first, and then the UserID and PIN.
Auto Sentry® flex User Manual 95 Service Unit Screen
7 Log on with your user ID and four-digit PIN, and then tap Enter. To access the Auto Sentry® flex®,
your user PIN must be numeric. An alphanumeric PIN is not accepted.
NOTE: The PIN is set up from the Users menu, in the Manage Users dialog box in
WashConnect®.
Bill Dispenser Group.
For units that include a multi-denomination dispenser.
▪ Each bill dispenser shows the assigned denomination, for
example, $1.00, and the current amount, 50, within the
dispenser.
Coin Hoppers.
▪ Coin and token hoppers show the assigned denomination,
for example, $1.00, and the current amount, for example,
50, within the coin hopper.
Reset.
Typically used if the bill dispenser is jammed. Also for coin hoppers.
▪ Tap the bill dispenser or coin hopper icon.
▪ Tap the Reset button. A reset command is sent to the
device. Message Sent To Reset … appears in the
information box.
Bill Acceptor, Coin Acceptor, Commands.
▪ Bill and coin acceptor shows the total amount (top line) and
number (bottom line) of bills and coins received.
▪ Command buttons include Add, Remove, Verify, Start,
Stop, and Edit.
Auto Sentry® flex User Manual 96 Service Unit Screen
Close Terminal, Open Terminal.
Do this when you need to open or close the Auto Sentry® flex. When
the terminal is closed, customers cannot purchase washes.
▪Tap Close Terminal after you finish servicing the unit.
▪Tap Exit to display Wash Closed on the touch screen.
▪Tap Open Terminal. The terminal is opened.
Diagnostics.
To perform more advanced testing and history information.
Bump Shift.
Create a new shift for reporting and cash management purposes.
Keypad, Enter, Exit and Verification Box.
Use the keypad to log in and for numerical input.
▪ Verification amounts appear in the rectangular Verification
Box below the Enter and Exit buttons.
▪ Use the Exit button to exit the Service Unit screen.
Add Funds
You can add coins or tokens to the Auto Sentry® flex. The following instructions include adding
coins and tokens to the Auto Sentry® flex. The journal entry is added automatically. Adding coins
or tokens to the Auto Sentry is Auto Verified so the user will not need to verify the journal.
Add Coins or Coin Tokens
Do this when you need to replenish the coins in an Auto Sentry® flex.
1 On the Service Unit Screen, tap a coin or token hopper icon.
2 Tap Add, and then tap Start.
The instruction box displays a message. For example:
Auto Sentry® flex User Manual 97 Service Unit Screen
▪ Enter total amount (in dollars) you are adding to Hopper 1. Tap the ENTER button when
finished.
3 Type the dollar amount on the keypad.
The amount appears in the keypad display.
4 Tap Enter.
The dollar amount is confirmed in the verification box.
▪ (Optional) If the amount is incorrect, tap Cancel to start over.
5 Tap Enter to confirm. The amount is added and the instruction box confirms the transaction.
The quantity is displayed on the coin hopper icon.
6 Take the receipt.
7 Slide out the coin hopper drawer. Physically add coins, and then slide the drawer back.
Add Bills (to the Auto Sentry)
Do this when you need to replenish the bills in an Auto Sentry® flex® bill dispenser.
NOTE: Bill dispenser capacities:
▪ Fujitsu
▪ Talar is
▪ Multi-mech
▪ Gen Mega
1 On the Service Unit Screen, press a bill dispenser icon.
2 Tap Add, and then tap Start. The instruction box displays the following message:
®
— 3 cassettes: 2,000 | 2,000 |2,000 used bills.
®
— 2 cassettes: 1,800 | 1,800 used bills.
®
— 2 cassettes: 600 | 1,300 used bills.
®
— 2 cassettes: 2000 | 2000 new bills
▪ Enter the total amount (in dollars) you are adding to Dispenser 1 (2 or 3). Tap the ENTER
button when finished.
3 Enter the amount on the keypad.
The amount appears in the keypad display.
4 Tap Enter. The amount is confirmed in the verification box.
▪ (Optional) If the amount is incorrect, tap Cancel to start over.
Auto Sentry® flex User Manual 98 Service Unit Screen
5 Tap Enter to confirm. The amount is added and the instruction box confirms the transaction.
The quantity is displayed on the bill dispenser icon.
6 Take the receipt.
7 Slide out the bill dispenser drawer. Physically add bills, and then slide the drawer back.
Verify Coin Hoppers
To audit the coin totals in the Auto Sentry® flex for accuracy, the Service Unit Screen provides a
Verify function. This function dispenses all of the coins held within a selected hopper, and then
reports the total quantity. This total quantity can be used to verify the quantity or dollar-coin
amount currently represented in the selected hopper.
To verify the contents of a hopper, follow these steps:
1 After logging on the Service Unit Screen, select a coin hopper icon.
2 Prepare a bag or bucket to collect the coins, if necessary.
3 Tap Verify, and then tap Start.
The coin hopper is emptied.
4 When coin hopper is empty, tap Stop
5 If the amount is correct:
▪ Tap Stop. Ending Bank Unchanged appears in the instruction box. No receipt is printed.
6 If the amount is not correct:
▪ Tap Edit, and then enter the correct amount.
▪ Enter the total number of coins, not the dollar amount. The system will calculate the dollar
amount for you.
▪ Tap Stop to finish.
▪ Ending bank has been adjusted by… appears in the instruction box.
▪ Take the receipt.
Auto Sentry® flex User Manual 99 Service Unit Screen
Remove Bill or Coins (from the Auto Sentry)
BILL DISPENSER
BILL ACCEPTOR
COIN ACCEPTOR
Selecting the Remove command tells the software to zero out the amount (or quantity in the case
of tokens) at the selected device. This automatic journal entry is entered in the WashConnect®
software. The command does not physically cause bills or coins to be dispensed from the device.
You must manually remove the bills or coins after completing the Remove command.
Removing from Bill Dispenser, Bill Acceptor, or Coin Acceptor
NOTE: When the user removes money from the Auto Sentry, they will have to verify the journal
entry associated with the remove because it is not Auto Verified.
To remove funds from the bill dispenser, bill acceptor, or coin acceptor, follow these steps:
1 Log on the Service Unit Screen of the Auto Sentry.
2 On the Service Unit Screen, tap an icon.
Figure 74. Service Unit Screen Icons
3 Tap Remove, and then tap Start. A message appears in the information box. For example, 600
bills removed from Bill Dispenser.
4 Slide out the bill dispenser, bill acceptor or coin acceptor drawer. Collect the bills or coins, and
then slide the drawer back.
Removing from Coin Hopper or Coin Token Hopper
To remove coins from the coin hopper or coin token hopper, follow these steps:
Part One: Verify the Hopper
1 Log on the Service Unit Screen of the Auto Sentry.
2 On the service unit screen, select a coin hopper or coin token hopper icon.
Auto Sentry® flex User Manual 100 Service Unit Screen
Loading...