ICP BIA DESK, BIA COMPLETE User Manual

Wilhelm-Stein-Weg 24 BIA desk/complete © ICP Entwicklungs GmbH 22339 Hamburg Version 2.1 www.icp-companies.com

User Guide

ICP BIA desk/complete

Wilhelm-Stein-Weg 24 BIA desk/complete © ICP Entwicklungs GmbH 22339 Hamburg Version 2.1 - Page 2 www.icp-companies.com

Introduction

The BIA desk/complete terminal is designed for the electronic processing of transactions that are initiated by credit cards, girocards, chipcards and customer cards at the point of sale (POS). The terminal gathers all necessary payment data and, with the implemented card reader, provides the card companies and network operators with a secure transaction handling. Integrated communication technology ensures the remote data transmission to the card companies and network operators. The BIA terminal has three manuals available: this User Guide, a Quick Guide and a Technical Manual. The Technical Manual contains all technical information that is required for installation, integration and positioning of the BIA desk/complete. It is intended for users who have appropriate technical skills and who will be able to make the settings described there, either alone or under the guidance of the ICP Hotline. In this manual all terminal functions are described whereas the Quick Guide is limited to the functions that are used most in the daily work.

Contents

Payments - with ECR Connection ........................................................................................................3

Payments - without ECR Connection....................................................................................................5

Girogo ............................................................................................................................................9

Reconciliation ............................................................................................................................... 11

Reservations ................................................................................................................................ 12

Prepaid Cards and Gift Cards ......................................................................................................... 18

Journals ...................................................................................................................................... 19

Settings ....................................................................................................................................... 20

Diagnoses ................................................................................................................................... 24

Service ........................................................................................................................................ 26

Transfer Logfiles ........................................................................................................................... 26

VTC - Virtual Terminal Client ........................................................................................................... 27

VTC - Gift Cards, iTunes, Wirecards ................................................................................................ 27

VTC - Reports .............................................................................................................................. 30

Additional Information .................................................................................................................... 31

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Payments - with ECR Connection

Girocard Payment

Online/Offline ELV Payment

(Check against blacklists if online payment)

Amount is displayed.

and

With positive check or in offline mode:

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

Credit Card Payment Contactless Card Payment

Amount is displayed.

and

(...next page top left)

Amount is displayed.

If the card was read successfully, a message is displayed on the terminal.

(...next page top right)

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Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

Card Payments Reversal

(Only possible until next reconciliation)

Reconciliation

(End of day closure with transfer of daily sales)

Select function "Reversal" at the ECR.

Successful reversal is displayed.

Select function "Reconciliation" at the ECR.

Wilhelm-Stein-Weg 24 BIA desk/complete © ICP Entwicklungs GmbH 22339 Hamburg Version 2.1 - Page 5 www.icp-companies.com

Payments - without ECR Connection

Activate Terminal - Screen Saver

After a longer period of non-use the terminal starts a screen saver. Press any key to reactivate the terminal.

Commodity Groups

If you have set up commodity groups and cash without any cash register connection you must enter the corresponding commodity group after each entry of amount and quantity. Only the same three or four steps are required:

1. Select the commodity group with ▼▲ and confirm with "OK".

2. Enter the quantity and confirm with "OK".

3. Optionally: Enter next amount, next commodity group and next quantity. Confirm with "OK" or press "STOP", if you do not want to enter additional commodity groups.

4. Confirm your entries with "OK".

In the following sections a note will be given if commodity groups could be entered.

Payment with PIN Contactless Card Payment

In case of commodity group processing now enter the commodity groups and quantities.

If the card was read successfully, a message is displayed on the terminal.

Wilhelm-Stein-Weg 24 BIA desk/complete © ICP Entwicklungs GmbH 22339 Hamburg Version 2.1 - Page 6 www.icp-companies.com

Girocard Online Payment with PIN

Online/Offline ELV Payment

(Check against blacklists if online payment)

In case of commodity group processing now enter the commodity groups and quantities.

and

With positive check or in offline mode:

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

Authorisation by Phone Credit Card Payment

, , ,

In case of commodity group processing now enter the commodity groups and quantities.

(...next page top left)

In case of commodity group processing now enter the commodity groups and quantities.

and

(...next page top right)

Wilhelm-Stein-Weg 24 BIA desk/complete © ICP Entwicklungs GmbH 22339 Hamburg Version 2.1 - Page 7 www.icp-companies.com

Note: You will obtain this number in advance by phone from the authorisation service of the card company!

and

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

Card Payments Reversal

(Reversal only possible until next reconciliation - after a reconciliation perform a refund)

Credit Notes

(Credit notes only if a reconciliation has been performed since the purchase in question)

, , ,

Amount is displayed.

and

Successful reversal is displayed.

(... next page top left)

, , ,

In case of commodity group processing now enter the commodity groups and quantities.

and

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

(... next page top right)

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

Girogo

Girogo Payment Girogo Top-up without 'Abo' Card

Amount is displayed.

If the card was read successfully, a message is displayed on the terminal and all four LEDs should light up green at the top of the display:

Amount is displayed.

If the card was read successfully, a message is displayed on the terminal and all four LEDs should light up green at the top of the display:

The terminal informs about insufficient credit balance:

The terminal asks if the card should be charged with 35 - € and if the booking amount should be deducted immediately. You can cancel or continue with:

Girogo Top-up with 'Abo' Card

Amount is displayed.

If the card was read successfully, a message is displayed on the terminal and all four LEDs should light up green at the top of the display:

The terminal informs about insufficient credit balance:

The 'Abo' card is charged automatically without PIN request with the possible topup amount and the outstanding booking amount is deducted automatically.

+ 21 hidden pages

ICP BIA DESK, BIA COMPLETE User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual