ICP BIA DESK, BIA COMPLETE User Manual

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Wilhelm-Stein-Weg 24 BIA desk/complete © ICP Entwicklungs GmbH 22339 Hamburg Version 2.1 www.icp-companies.com

User Guide

ICP BIA desk/complete

Wilhelm-Stein-Weg 24 BIA desk/complete © ICP Entwicklungs GmbH 22339 Hamburg Version 2.1 - Page 2 www.icp-companies.com

Introduction

The BIA desk/complete terminal is designed for the electronic processing of transactions that are initiated by credit cards, girocards, chipcards and customer cards at the point of sale (POS). The terminal gathers all necessary payment data and, with the implemented card reader, provides the card companies and network operators with a secure transaction handling. Integrated communication technology ensures the remote data transmission to the card companies and network operators. The BIA terminal has three manuals available: this User Guide, a Quick Guide and a Technical Manual. The Technical Manual contains all technical information that is required for installation, integration and positioning of the BIA desk/complete. It is intended for users who have appropriate technical skills and who will be able to make the settings described there, either alone or under the guidance of the ICP Hotline. In this manual all terminal functions are described whereas the Quick Guide is limited to the functions that are used most in the daily work.

Contents

Payments - with ECR Connection ........................................................................................................3

Payments - without ECR Connection....................................................................................................5

Girogo ............................................................................................................................................9

Reconciliation ............................................................................................................................... 11

Reservations ................................................................................................................................ 12

Prepaid Cards and Gift Cards ......................................................................................................... 18

Journals ...................................................................................................................................... 19

Settings ....................................................................................................................................... 20

Diagnoses ................................................................................................................................... 24

Service ........................................................................................................................................ 26

Transfer Logfiles ........................................................................................................................... 26

VTC - Virtual Terminal Client ........................................................................................................... 27

VTC - Gift Cards, iTunes, Wirecards ................................................................................................ 27

VTC - Reports .............................................................................................................................. 30

Additional Information .................................................................................................................... 31

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Payments - with ECR Connection

Girocard Payment

Online/Offline ELV Payment

(Check against blacklists if online payment)

Amount is displayed.

and

With positive check or in offline mode:

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

Credit Card Payment Contactless Card Payment

Amount is displayed.

and

(...next page top left)

Amount is displayed.

If the card was read successfully, a message is displayed on the terminal.

(...next page top right)

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Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

Card Payments Reversal

(Only possible until next reconciliation)

Reconciliation

(End of day closure with transfer of daily sales)

Select function "Reversal" at the ECR.

Successful reversal is displayed.

Select function "Reconciliation" at the ECR.

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Payments - without ECR Connection

Activate Terminal - Screen Saver

After a longer period of non-use the terminal starts a screen saver. Press any key to reactivate the terminal.

Commodity Groups

If you have set up commodity groups and cash without any cash register connection you must enter the corresponding commodity group after each entry of amount and quantity. Only the same three or four steps are required:

1. Select the commodity group with ▼▲ and confirm with "OK".

2. Enter the quantity and confirm with "OK".

3. Optionally: Enter next amount, next commodity group and next quantity. Confirm with "OK" or press "STOP", if you do not want to enter additional commodity groups.

4. Confirm your entries with "OK".

In the following sections a note will be given if commodity groups could be entered.

Payment with PIN Contactless Card Payment

In case of commodity group processing now enter the commodity groups and quantities.

If the card was read successfully, a message is displayed on the terminal.

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Girocard Online Payment with PIN

Online/Offline ELV Payment

(Check against blacklists if online payment)

In case of commodity group processing now enter the commodity groups and quantities.

and

With positive check or in offline mode:

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

Authorisation by Phone Credit Card Payment

, , ,

In case of commodity group processing now enter the commodity groups and quantities.

(...next page top left)

In case of commodity group processing now enter the commodity groups and quantities.

and

(...next page top right)

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Note: You will obtain this number in advance by phone from the authorisation service of the card company!

and

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

Card Payments Reversal

(Reversal only possible until next reconciliation - after a reconciliation perform a refund)

Credit Notes

(Credit notes only if a reconciliation has been performed since the purchase in question)

, , ,

Amount is displayed.

and

Successful reversal is displayed.

(... next page top left)

, , ,

In case of commodity group processing now enter the commodity groups and quantities.

and

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

(... next page top right)

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Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

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Girogo

Girogo Payment Girogo Top-up without 'Abo' Card

Amount is displayed.

If the card was read successfully, a message is displayed on the terminal and all four LEDs should light up green at the top of the display:

Amount is displayed.

If the card was read successfully, a message is displayed on the terminal and all four LEDs should light up green at the top of the display:

The terminal informs about insufficient credit balance:

The terminal asks if the card should be charged with 35 - € and if the booking amount should be deducted immediately. You can cancel or continue with:

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Girogo Top-up with 'Abo' Card

Amount is displayed.

If the card was read successfully, a message is displayed on the terminal and all four LEDs should light up green at the top of the display:

The terminal informs about insufficient credit balance:

The 'Abo' card is charged automatically without PIN request with the possible topup amount and the outstanding booking amount is deducted automatically.

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Reconciliation

Note

In order to discharge payments into monetary transactions, reconciliation should be executed at regular intervals. This is usually carried out daily and must be executed weekly at the latest. A reconciliation can be executed scheduled and automatically e.g. daily at 10:00 pm. This time can be set by the service provider and taken over by the BIA via parameter diagnosis.

Reconciliation without ECR

(End of day closure with transfer of daily sales)

Reconciliation with ECR

(End of day closure with transfer of daily sales)

, ,

Select function "Reconciliation" at the ECR.

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Reservations

First Reservation Extended Reservation

, , , ,

With ▼▲ select "First Reservation".

In case of commodity group processing now enter the commodity groups and quantities.

Successful payment is displayed.

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

, , , ,

With ▼▲ select "Extended Reservation".

In case of commodity group processing now enter the commodity groups and quantities.

Successful payment is displayed.

(... next page top right)

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Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

First Reservation Payment Extended Reservation Payment

, , , ,

With ▼▲ select "First Reservation".

In case of commodity group processing now enter the commodity groups and quantities.

(... next page top left)

, , , ,

With ▼▲ select "Extended Reservation".

In case of commodity group processing now enter the commodity groups and quantities.

(... next page top right)

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Note: Enter the amount of the "First Reservation" which you will find on the same receipt where you have just found the TA number and the authorisation number.

Successful payment is displayed.

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

Note: Enter the amount of the "Extended Reservation" which you will find on the same receipt where you have just found the TA number and the authorisation number.

Successful payment is displayed.

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

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First Reservation Reversal

(Reversal only possible until next reconciliation after a reconciliation perform a refund)

Extended Reservation Reversal

(Reversal only possible until next reconciliation - after a reconciliation perform a refund)

, , , ,

With ▼▲ select "First Reservation".

Successful reversal is displayed.

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

(... next page top left)

, , , ,

With ▼▲ select "Extended Reservation".

Successful reversal is displayed.

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

(... next page top right)

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Reservation Payment Reversal

(Reversal only possible until next reconciliation after a reconciliation perform a refund)

Reconciliation

(End of day closure with transfer of daily sales)

, , , ,

Amount and reversal details are displayed.

Successful reversal is displayed.

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

(... next page top left)

, ,

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Possible Tip Payment

[Payment with credit card]

Tip Payment

, , , ,

and

Successful payment is displayed.

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

, , , ,

Note: Receipt of "Possible Tip Payment".

Total amount is displayed.

Note: If checking the customer's signature reveals any disagreements, make a reversal for safety reasons.

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Prepaid Cards and Gift Cards

Gift Card Sale

(Loading a gift card)

Gift Card Payment

(Voucher redemption)

, , ,

With ▼▲ select preset amount or enter another amount manually.

, , ,

In case of commodity group processing now enter the commodity groups and quantities.

and

Gift Card Balance Inquiry

Prepaid Card

[PIN printing for loading]

, , ,

and

Select a provider - with ▼▲ go to next page if several providers are available.

Select amount to be loaded onto card.

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Journals

Journals - Call Printing Function

, , ...

... = Print copy of last receipt

... = Print copy of receipt

... = Print sales overview

... = Print transaction overview

... = Repeat printout

Copy of Last Receipt

(Print exactly last receipt)

Copy of Receipt

(Print any receipt since last reconciliation)

, , ,

Copy of last receipt will be printed.

, , ,

Copy of selected receipt will be printed.

Sales Overview

(Overview only since last reconciliation)

Transaction Overview

(Overview only since last reconciliation)

, , ,

The sales overview will be printed and is sorted by card types.

, , ,

The transaction overview will be printed and is sorted by transaction numbers.

Repeat Printout

(Print again exactly last transaction)

, , .

The last transaction will be printed again, either receipt or overview.

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Settings

Call Settings

, , ...

... = Display

... = Sound

... = Remote data transmission

... = Receipts

... = Merchant password

... = Print configuration

... = Commodity groups

... = ECR settings

... = General settings

Background Brightness Screen Saver

, , , ,

▼▲

, , , ,

▼▲

Screen saver can be deactivated with "0".

Sound - Key Click Sound - Alerts

, , , ,

If a sound should be heard clicking a key, activate option with ▼▲.

, , , ,

Activate option with ▼▲ when an alert should be heard: if, for example, the terminal has any response errors, the PIN pad is not available, or the terminal memory is full and no more monetary transaction data can be stored. In general, an information will appear on the BIA display, what to do. If in doubt call the ICP Hotline.

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Sound - Card Reader Remote Data Transmission

, , , ,

Select with ▼▲ if a sound should be heard when the card has to be inserted and be removed.

, , , ,

The "RDT" settings are explained in the Technical Manual for the BIA and should only be made under the guidance of the ICP Hotline or at least by a user who has appropriate technical skills.

Receipts - Debit Payment Receipts - Print Type

, , , ,

Select with ▼▲ if the "Signature overleaf" and/or the "Authorisation text" shall be printed for a debit payment. The default setting is "Signature overleaf".

, , , ,

Select with ▼▲ if a normal receipt or a short receipt shall be printed for a debit payment.

Activate Merchant Password Change Merchant Password

, , , ,

Activate the password query by selecting "ON" with ▼▲.

Note: The merchant password is requested on all payment functions - except in case of "General Payment", "Reconciliation" and "Settings". If you have not yet changed the merchant password after the terminal purchase, it is still the default password "123456".

Note: The default merchant password is "123456".

, , , ,

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Print Configuration ECR Settings

, , ,

The BIA configuration data will be printed.

, , , ,

With ▼▲ select the ECR interface. The default setting is "ZVT".

Activate Commodity Groups

(Only available for petrol stations)

Print out Commodity Groups

(Only available for petrol stations)

, , , ,

Activate commodity groups with ▼▲.

Note: If you have activated the processing of commodity groups, please see corresponding instructions on page 5.

, , , ,

List of commodity groups is printed.

General Settings

Information Menu [Assignment of shortcuts]

General Settings

Reference number definition

Note: A key that is already used as a shortcut can be changed again with the same steps following.

, , , ,

Select a free [or already used] key from

to . With ▼▲ select the function that is to be [newly] assigned to the key.

If required select next available key and assign a function in the same way.

, to leave the settings.

Immediate test of your settings:

Alternatively, click on to to check the particular function.

, , , ,

With ▼▲ activate the specification of a reference number. The "reference number" is a freely usable number and may be for example an invoice number or a booking number. When activated, the BIA requests the input of this free number prior to any payment transaction.

General Settings

Sales overview before reconciliation

General Settings

Prepaid transactions separated

, , , ,

Set up with ▼▲ if a sales overview should be printed automatically before each reconciliation.

, , , ,

Set up with ▼▲ if the prepaid transactions should be listed separately from all other card types on the reconciliation printout.

General Settings

Print out merchant receipt first

, , , ,

Set up with ▼▲ if the merchant receipt should always be printed before customer receipt.

Diagnoses

Select Diagnoses

, , ...

... = Network diagnosis

... = Extended diagnosis

... = Parameter diagnosis

... = Initialisation

... = EMC parameter diagnosis

Network Diagnosis Extended Diagnosis

, , ,

The network diagnosis checks if the terminal has a correct connection to your network.

, , ,

The extended diagnosis is usually triggered during terminal setup. In addition to the network diagnosis the terminal clock is synchronized, the card data of supported cards are activated and their limits are transmitted. This information will be listed on the receipt printout.

Parameter Diagnosis Initialisation

, , ,

The parameter diagnosis updates the default parameters such as whether a reconciliation should be executed daily at a defined time or whether a particular advertising text should be printed on the receipts.

, , ,

The initialisation is performed during terminal setup. It is explained in the Technical Manual for the BIA and should only be performed under the guidance of the ICP Hotline or at least by a user who has appropriate technical skills.

EMC Parameter Diagnosis

, , ,

The EMC parameter diagnosis is performed during terminal setup and when there have been changes such as additionally supported EMC chip cards. The diagnosis result will be printed.

Service

Call Service

, , ...

... = Access requires password

... = Setup

... = Service function

... = Reset merchant password

... = Forced reconciliation

... = Clear sales memory

... = Factory settings

... = Test functions

Settings

Note: The Service functions are described in the Technical Manual for the BIA and should

only be performed under the guidance of the ICP Hotline or at least by a user who has appropriate technical skills.

Transfer Logfiles

Logs

, , ...

... = Transfer logfiles

... = Maintenance

Transfer Logfiles Maintenance

, , ,

In case of service, the log files can be transferred to the ICP Hotline to ensure fast analysis and solution of possible issues.

, , ,

The maintenance function will check and store the terminal serial and version numbers at ICP for future maintenance purposes e.g. terminal exchange.

VTC - Virtual Terminal Client

Start VTC

The VTC products are always customized products. The following examples are to be understood as an assistance to understand the VTC. Note: In order to be able to sell VTC products or call VTC functions, you first must press the specific VTC number and then select the desired product! Only then you can enter e.g. the payable amount and start the payment transaction. In the following example the VTC and its products will be accessed with a "5".

, ...

... = Special products

... = Prepay

... = Reports

VTC - Gift Cards, iTunes, Wirecards

Gift Card Top-up Gift Card Balance Inquiry

, , , ,

Summary is displayed.

, to confirm or , to cancel.

(...next page top left)

, , , ,

and

Account balance is displayed.

Gift Card Payment iTunes Account Top-up

, , , ,

Payment is displayed.

, to confirm or , to cancel.

New account balance is displayed.

, , ,

Select amount to be loaded onto the iTunes account.

Successful top-up is displayed.

Wirecard Activation Wirecard Top-up

, , ,

(...next page top left)

, , ,

Select amount to be loaded onto Wirecard.

(...next page top right)

Select amount to be loaded onto Wirecard.

, to confirm or , to cancel.

VTC - Reports

Print Shift Report Print Daily Report

, , ,

With ▼▲ select status report or final report.

Shift report is printed.

, , ,

With ▼▲ select status report or final report.

Daily report is printed.

Print Weekly Report

, , ,

With ▼▲ select status report or final report.

Weekly report is printed.

Additional Information

BIA complete - Replace Paper Roll

1. Attention: Do not tear off too quickly or forcedly

pull paper through the printer as this can cause damage to the printer!

2. Open the cover of the paper roll by pressing

down the clamping lever.

3. Pull off the fixed paper end about 10 cm and in-

sert the paper roll with the removed paper end facing up.

4. Close the cover and hold the paper end until the

cover is closed. Tear off the protruding paper end at the tear bar.

BIA desk

The BIA desk is designed for use in a POS environment and has no own printer device. The BIA is controlled by a connected POS system. It is not required to enter amount, commodity groups etc. as these data are transmitted from the cash register system to the BIA. Receipts will be printed on an external printer, e.g. on the printer connected to the cash register system.

ICP BIA DESK, BIA COMPLETE User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual