Page 1
MIDI/Audio control surface with motorized faders
for production
User manual
Page 2
Important Safety Instructions
1. Read this manual thoroughly before using this unit.
2. Keep this manual for future reference.
3. Take notice of and comply with all warnings included in the user's manual or indicated on the
appliance.
4. Follow all instructions included in this manual.
5. Do not expose this unit to rain or moisture. Avoid having water or other liquids spilled on this
unit.
6. When cleaning the cabinet or other parts of this appliance, use only a dry or slightly damp soft
cloth.
7. Do not block any ventilation openings or interfere with the proper ventilation of this unit. Install
in accordance with the manufacturer's instructions.
8. Do not use or store near any heat sources such as radiators, heat registers, stoves, or other heat producing appliances.
9. Do not interfere with the safety purpose of the polarized or grounding-type plug. A polarized plug
has two blades with one wider than the other. A grounding-type plug has two blades and a third
grounding prong. These are designated for your safety. If the provided plug does not fit into your
outlet, consult an electrician.
10. Protect the power cord from being walked on or otherwise damaged by items placed on or
against them. Particular attention should be given to the plugs, receptacles, and the point where
the cord exits the appliance.
11. To avoid the risk of electrical shock, do not touch any exposed wiring while the unit is in
operation.
12. Only use attachments/accessories specified by the manufacturer.
13. Unplug this unit and all connected electrical equipment during lightning storms or when left
unused a long period of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the appliance has
been damaged in any way or fails to operate normally.
WARNING: To reduce the risk of fire or electric shock, do not expose this unit to rain or moisture
Page 3
Contents
Introduction ...............................................................................................4
What's in the package? ............................................................................4
Register your ICON ProAudio product to your personal account ........... 5
Features ...................................................................................................6
Top Panel Layout ......................................................................................7
Rear Panel Layout ....................................................................................9
Bottom Panel Layout ..............................................................................10
Getting Started (Connected with QconEX G2 (1 - 3units)) ..................... 11
Connecting Your QconPro G2 Controller................................................11
Cubase ...................................................................................................14
Logic Pro ................................................................................................16
Pro Tools .................................................................................................18
Getting Started .......................................................................................20
Connecting Your QconEX G2 Controller ................................................20
Cubase ...................................................................................................22
Nuendo ...................................................................................................23
Logic Pro ................................................................................................24
Samplitude..............................................................................................25
Bitwig ......................................................................................................27
Reason ...................................................................................................28
Reaper ....................................................................................................29
Studio One..............................................................................................30
Ableton Live ............................................................................................31
Pro Tools .................................................................................................32
Audition...................................................................................................33
Sonar ......................................................................................................34
Download the Mac iMap from your Personal User Page at
www.iconproaudio.com...........................................................................36
Installing iMapTM Software for Windows .................................................37
iMapTM QconEX G2 software panel .......................................................39
Connections............................................................................................40
Firmware upgrade ..................................................................................41
Restore the factory default settings ........................................................44
Specications .........................................................................................45
Services ..................................................................................................46
Page 4
Introduction
Thank you for purchasing the ICON ProAudio QconEX G2 Midi/Audio control
surface. We sincerely trust this product will provide years of satisfactory service, but
if anything is not to your complete satisfaction, we will endeavor to make things right.
In these pages, you'll nd a detailed description of the features of the QconEX G2,
as well as a guided tour through its front and rear panels, step-by-step instructions
for their setup and use, and full specications.
Please register the product on our website at the below link www. iconproaudio.
com/registration:
Please follow the step by step procedures starting from input the device’s serial
number to your personal information etc. By registering your product online, you will
entitle to several different services and after-sales supporting at our ACS help center
by visting our website at www.iconproaudio.com. Also, all the registered products
under your account will be listed on your personal product page where you could
get update information such as rmware/driver upgrade, software bundle and user
manual download etc for your device.
As with most electronic devices, we strongly recommend you retain the original
packaging. In the unlikely event the product must be returned for servicing, the
original packaging (or reasonable equivalent) is required.
With proper care and adequate air circulation, your QconEX G2 will operate without
any trouble for many years. We recommend that you record your serial number in
the space provided below for future reference.
What's in the package?
● QconPro EX G2 USB-MIDI Controller x 1pc
● Quick Start Guide x 1
● USB2.0 Cable x 1
● AC adaptor x 1pc
● Screwdriver x 1
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Register your ICON ProAudio product to your personal account
1. Check serial number of your device
Please go to http:// iconproaudio.com/registration or scan the QR code
below.
Input your device’s serial number and the other information on the screen. Click
“Submit”.
A message will pop up showing your device information such as model name
and its serial number - Click “Register this device to my account” or if you see
any other message, please contact our after-sales service team
2. Log in to your personal account page for existing user or
sign up for new user
Existing user: Please log into your personal user page by inputing your
user name and password.
New user: Please click “Sign Up” and ll in all the information.
3. Download all useful materials
All your registered devices under your account will show on the page. Each
product will be listed along with all its available les such as drivers, rmware,
user manual in different languages and bundled software etc. for download.
Please make sure you have download the necessary les such as driver before
you begin device installation.
5
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Features
● 8 touch-sensitive motorized channel faders
● 12-segment LED level metering for channels
● 8 x dual function encoder knobs (Enter & rotate)
● 11-segments LED surrounding the encoders to indicate the rotating position
● Large backlit LCD to display channel name, control values etc. for each channel
● Illuminated buttons for each channel including Rec-enable, Solo, Mute, Select and
Monitor
● MackieControl and HUI Universal emulation
● iMap - Self midi mapping software is provided for user-dened mode (MIDI Learn)
● Expandable to 32-channel control surface with 3units of QconEX G2 and a
QconProG2
● User A & User B 1/4” TRS connectors for connecting with pedals
● Class-compliant with Windows XP, Vista (32-bit), Windows 7/8/10 (32-bit & 64-
bit), and Mac OS X (IntelMac)
● USB 2.0 high speed connectivity
● Firmware upgrade available simply via USB connection and iMap software
● Robust aluminum and metal casing with Kensington lock port
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Top Panel Layout
1
5
4
6
3
2
7
Note: Function operates slightly difference between DAWs. Please refer to your
DAW manual for each function and overlap the provided labeling template according
to your currently used DAW. The following description is based on the functions that
operate in Apple Logic.
1. LCD backlit display
The two-line backlit LCD display shows the parameter values as you adjust them
and also provides feedback about channel selections, operating modes, and
more.
2. Channel faders
The eight 100mm motorized faders are generally used for controlling the track
volume of your DAW. Depending on your DAW, you may use the “Flip” button to
switch the function of these faders to change other settings. They are all touch
sensitive to allow override automation the moment you touch a fader. Also,
they are motorized; they will automatically move to reect the current level of
the selected channels in your DAW application. Any automation recorded in a
project will be reected by the fader positions. Any parameter adjustments made
with these faders will be displayed directly above on the LCD display.
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3. Channel level metering
The 12-led meter shows the associated channel level.
4. Dual function encoders
The dual function encoders act as push-button and rotary controls.
When an encoder is pressed, it may be used to change modes of operation
or to change what appears in the display above the channel strips. When an
encoder is rotated, depending on its assigned function, it can be used to adjust
a channel’s pan, send level, or plug-in parameters.
5. Encoder LED
The 11-LED’s surrounding the encoder light up to indicate the relative position of
the rotation without having to look at your computer.
6. Control buttons
Recording channel control buttons section
REC buttons - Activate and deactivate the recording state of the
associated channel. The switch will light red when the channel is armed.
SOLO buttons - Activate and deactivate the solo state of the associated
channel. The switch will light green when the channel solo state is on and
other channels will be muted. You can solo multiple channels by pressing
SOLO buttons on additional channels.
MUTE buttons - Activate and deactivate the mute state of the associated
channel. The switch will light blue when the channel is muted.
SEL buttons - The SEL buttons activate the associated channels in the
DAW software in order to perform a specic operation (for example, when
adjusting EQ with the ASSIGNABLE ENCODERS, the SEL switch will be
used to choose the channel you want to adjust). The switch will light red
when the channel is selected.
7. DAW Selector section
QconEX G2 has built-in Mackie Control, LogicPro protocols & HUI for different
DAW’s such as Cubase
Pro Tools
QconEX G2 will automatically map the major functions and work seamlessly with
that DAW.
TM
.By selecting the correct Mackie control (HUI/LogicPro) protocol,
<< / >> buttons - These arrow buttons are used to scroll through the mode
list. The name of the mode will display on the LCD.
DAW button - Press to enter the mode selection.
To change your QconEX G2 Control mode, turn the power switch off and on to
enter the Control selection mode. Select your desired mode from the list with the
“<<” / “>>” buttons.
(Note: You have to select the “Unit Number” for QconEX G2 before you
select the DAW.)
8
TM
, SamplitudeTM, Ableton LiveTM, Logic ProTM and
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Tips: The DAW button cannot be activated if DAW software is running.
Tips: QconEX G2 will memorize your last selected DAW mode and re-enter
the same mode a few seconds after it has been switched on. (i.e. DAW
mode selection is not needed if the last mode is being used.)
Rear Panel Layout
2
1
3
1. User A / User B 1/4” TRS connectors
These 1/4” TRS connectors are able to connect to foot pedals (SPD-01) to
activate your selected functions. To set their parameters, select USER A and
USER B parameters in Mackie control mode.
2. USB port
Connect your QconEX G2 to your Mac/PC via this USB port.
3. 12V/5A power adapter
Connect the provided power adapter here.
(Note: QconEX G2 is not able to work without the provided power adapter
connected. The USB bus power is not able to provide sufcient power supply for
QconEX G2.)
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Bottom Panel Layout
1. LCD contrast adjustment
Rotate the adjustment knob with the provided screwdriver to adjust the contrast of the
LCD. Rotate anticlockwise to reduce the contrast and clockwise will increase.
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Getting Started
(Connected with QconEX G2 (1 - 3units))
Connecting Your QconPro G2 Controller
1. Connect the QconPro G2 to your Mac/PC via the USB port
Choose a USB port on your Mac/PC and insert the wide (at) end of the USB
cable. Connect the cable’s other end to the QconPro G2. Your Mac/PC should
automatically “detect” the new hardware and notify you that it is ready to use.
(Tips: We recommended that you use ICON’s OneHub USB hub, which allows
you to connect up to 3 units of QconEX G2, if you are not connecting QconEX
G2 directly to your computer’s USB port.)
F5
F3
F1
Esc
F6
F2
CapsLook
Shift
Ctrl
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1
2
Q
W
Tab
S
A
X
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Alt AltGr
F4
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3
4
E
R
F
D
V
C
Prtsc
pause
F7
F10
F11
F12
F8
F9
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Break
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Shift
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QconPro G2QconEX G2 (3)QconEX G2 (2)QconEX G2 (1)
or
QconPro G2 QconEX G2 (3)QconEX G2 (2)QconEX G2 (1)
+
+
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2. Select the DAW.
Press " << " & " >> "to select your expansion unit.
Unit 2 selected
Press " << " & " >> "to select your expansion unit.
(1): Expansion unit 2
(1): Mackie Control
Press " << " & " >> "to select your expansion unit.
Unit 1 selected
Press " << " & " >> "to select your expansion unit.
(1): Expansion unit 1
(1): Mackie Control
Press <</>> to scroll through the mode list after pressed the “DAW” button to
make the selection.
QconEX G2 (1)
1
QconEX G2 (2)
2
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(1): Mackie Control
(1): Mackie Control
Press " << " & " >> "to select your expansion unit.
Unit 3 selected
Press " << " & " >> "to select your expansion unit.
(1): Expansion unit 3
QconEX G2 (3)
Three Qcon EX G2 have installed
Press " << " & " >> "to select unit(s) of Qcon Pro XS.
Three Qcon EX G2
3
QconPro G2
4
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3. Setup your DAW
The QconPro G2 has built-in Mackie Control, LogicPro and HUI protocol
which will save you considerable trouble in setting up the device at your DAW.
Simply add the “Mackie Control” or “HUI” device under the “MIDI Controller” on
your software. After the Mackie Control or HUI device has been added, select
QconPro G2 controller as your MIDI input and output device in your DAW.
For the software below, please use Mackie Control
Nuendo/Cubase
and Ableton Live
TM
, SamplitudeTM, BitwigTM, ReasonTM, ReaperTM, Studio OneTM
TM
.
The software below, please use logic Pro Mackie Control
or the software below, please use HUI
Pro Tools
TM
.
(Tips: You may also refer to our website at www.iconproaudio.com, where
you’ll nd set up illustrations for different DAW’s in each controller (QconEX
G2) product page’s “Setup demo” section.
For DAW’s not on our setup demo list, please refer to your software user
manual for hardware setup.)
Cubase
14
iCON QCONPRO G2 V1.00
2
iCON QCONPRO G2 V1.00
3
1
5
iCON QCON EX3 G2 V1.00
iCON QCON EX3 G2 V1.00
6
4
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2
5
3
6
1
4
iCON QCONPRO G2 V1.00
iCON QCONPRO G2 V1.00
iCON QCON EX3 G2 V1.00
iCON QCON EX3 G2 V1.00
iCON QCON EX2 G2 V1.00
8
iCON QCON EX2 G2 V1.00
9
7
iCON QCON EX1 G2 V1.00
iCON QCON EX1 G2 V1.00
10
11
12
13
15
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Logic Pro
1
2
4
3
16
5
6
iCON QCON EX1 G2 V1.00
7
iCON QCON EX1 G2 V1.00
Page 17
13
11
8
9
iCON QCON EX2 G2 V1.00
iCON QCON EX2 G2 V1.00
10
iCON QCON EX3 G2 V1.00
iCON QCON EX3 G2 V1.00
12
iCON QCONPRO G2 V1.00
iCON QCONPRO G2 V1.00
17
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Pro Tools
1
2
3
iCON QCONPRO G2 V1.00
iCON QCON EX1 G2 V1.00
iCON QCON EX2 G2 V1.00
iCON QCON EX3 G2 V1.00
4
5
iCON QCONPRO G2 V1.00
iCON QCON EX1 G2 V1.00
iCON QCON EX2 G2 V1.00
iCON QCON EX3 G2 V1.00
7
8
6
18
iCON QCONPRO G2 V1.00
iCON QCON EX1 G2 V1.00
iCON QCON EX2 G2 V1.00
iCON QCON EX3 G2 V1.00
10
iCON QCONPRO G2 V1.00
iCON QCON EX1 G2 V1.00
iCON QCON EX2 G2 V1.00
iCON QCON EX3 G2 V1.00
9
11
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12
13
iCON QCONPRO G2 V1.00
iCON QCON EX1 G2 V1.00
iCON QCON EX2 G2 V1.00
iCON QCON EX3 G2 V1.00
15
iCON QCONPRO G2 V1.00
iCON QCON EX1 G2 V1.00
iCON QCON EX2 G2 V1.00
iCON QCON EX3 G2 V1.00
14
16
17
18
iCON QCONPRO G2 V1.00
iCON QCON EX1 G2 V1.00
iCON QCON EX2 G2 V1.00
20
iCON QCONPRO G2 V1.00
iCON QCON EX1 G2 V1.00
iCON QCON EX2 G2 V1.00
19
21
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Getting Started
Connecting Your QconEX G2 Controller
3
1
2
Connect the QconEX G2 to your Mac/PC via the USB port.
1
Ctrl
intel
Tab
CapsLook
Shift
F1
Esc
~
！
`
1
Q
A
Z
F5
F2 F3
F4
··
%
#
￥
3
2
4
5
W
E
R
T
S
G
F
D
B
V
X
C
Alt AltGr
F6
pause
Prtsc
F7
F8
F12
F9
F10
F11
Lns
Del
sysrq
Break
#
#
）
*
）
Home
+
—
*
Backspace
-
=
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0
6
78
9
{
}
P
O
|
U
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Pgup
]
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H
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Enter
;
M
?
>
<
N
End
Shift
Ctrl
$
Choose a USB port on your Mac/PC and insert the wide (at) end of the USB
cable. Connect the cable’s other end to the QconEX G2. Your Mac/PC should
automatically “detect” the new hardware and notify you that it is ready to use.
(Tip: We recommended that you use ICON’s OneHub USB hub, which allows
you to connect up to 3 units of QconEX G2, if you are not connecting QconEX
G2 directly to your computer’s USB port)
Select the “Unit number”
2
Press <</>> to scroll through “Unit number 1 to 3” and press the “DAW” button
to conrm. You may connect up to a maximum of 3 units of QconEX G2.
20
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Select the DAW
expansion unit
3
Press <</>> to scroll through the mode list after pressed the “DAW” button to
make the selection.
21
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1. Setup your DAW
Activate the ICON ProAudioQconEX G2 controller in your DAW or MIDI software
using “MIDI Setup” or “MIDI Devices”.
For example: ,Cubase
List”.
(Note: Every application does this a little differently, so refer to your
software user manual for the settings.)
TM
and NuendoTM, choose Mackie Control at the “Device
Cubase
1
2
3
4
6
iCON QCON EX1 G2 V1.00
iCON QCON EX1 G2 V1.00
7
5
22
8
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Nuendo
Nuendo
1
2
3
4
iCON QCON EX1 G2 V1.00
6
iCON QCON EX1 G2 V1.00
7
5
8
23
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Logic Pro
1
2
5
6
7
3
4
24
8
9
10
11
Page 25
10
11
5
6
7
8
9
Samplitude
Samplitude
1
12
14
15
iCON QCON EX1 G2 V1.00
iCON QCON EX1 G2 V1.00
13
3
2
25
Page 26
Samplitude
1
2
3
iCON QCON EX1 G2 V1.00 iCON QCON EX1 G2 V1.00
4
7
5 6
9
Microsoft GS Wavetable Synth
8
iCON QCON EX1 G2 V1.00
iCON QCON EX1 G2 V1.00
10
11
26
12
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Bitwig
1
3
4
2
5
6
7
8
iCON QCON EX1 G2 V1.00
iCON QCON EX1 G2 V1.00
27
Page 28
Reason
Reason
1
2
3
4
28
5
6
iCON QCON EX1 G2 V1.00
iCON QCON EX1 G2 V1.00
iCON QCON EX1 G2 V1.00
Page 29
Reaper
Reaper
1
2
4
3
Mackie Control (Klinke)
iCON QCON EX1 G2 V1.00
iCON QCON EX1 G2 V1.00
8
5
6
7
29
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Studio One
Studio One
1
2
3
4
30
iCON QCON EX1 G2 V1.00
5
6
iCON QCON EX1 G2 V1.00
9
7
8
Page 31
Ableton Live
2
1
3
Mackie Control
Input: MackieControl Input (iCON QCONPRO G2 V1.00)
Output: MackieControl Output (iCON QCONPRO G2 V1.00)
Output: Microsoft GS Wavetable Synth
Automap Propellerhead
Automap MIDI
4
iCON QCON EX1 G2 iCON QCON EX1 G2
5
31
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Pro Tools
Pro Tools
4 5
Platform B+ V
3
iCON QCON EX1 G2 V1.00
6
7
Automap HUI
Automap MIDI
Automap Propellerhead
iCON QCON EX1 G2 V1.00
8
Microsoft GS Wavetable Synth
Microsoft MIDI Mapper
32
iCON QCON iCON QCON
10
11
9
12
Page 33
Automap HUI
Automap MIDI
Automap Propellerhead
7
8
4 5
6
11
12
10
9
Microsoft GS Wavetable Synth
Microsoft MIDI Mapper
Platform B+ V
iCON QCON iCON QCON
iCON QCON EX1 G2 V1.00
iCON QCON EX1 G2 V1.00
Audion
Automap HUI
Automap MIDI
Automap Propellerhead
iCON QCON EX1 G2 V1.00
13
14
Audition
iCON QCON EX1 G2 V1.00
iCON QCON EX1 G2 V1.00
1
2
3
4
6
7
5
9
8
33
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Sonar
Sonar
1
2
4
3
34
5
6
Page 35
6
5
iCON QCON EX1 G2 V1.00
iCON QCONPRO G2 V1.00
8
7
11
iCON QCON EX1 G2 V1.00
9
iCON QCONPRO G2 V1.00
10
12
Mackie control
iCON QCON EX1 G2 V1.00
iCON QCON EX1 G2 V1.00
13
14
15
16
17
35
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Download the Mac iMap from your Personal User Page at www.iconproaudio.com
After you downloaded the le, please click it to start the installation process.
Qcon Pro G2
X13JW
Diagram 1
1. iMapTM Software for Mac OS X
Please follow the procedures below step-by-step to launch your iMapTM software to
Mac OS X.
QconProG2/QconExG2
iMap
QconProG2_QconExG2
Firmware iMap.dmg
QconProG2_QconExG2
Firmware iMap.dmg
Tip: By “dragging and dropping” the “QconEX G2 iMap” icon into the
“Applications” folder, you can create an “iMap” shortcut on your Mac’s desktop.
36
Diagram 2
Page 37
Installing iMapTM Software for Windows
Please follow the procedures below step-by-step to install your iMapTM software.
1. Turn on your PC.
2. Download the Windows iMap from your Personal User Page
at www.iconproaudio.com
After you downloaded the le, please click it to start the installation
3. Setup Wizard appear
(Note:Setup wizard appears, please
click “Next”)
4. Choose Install Location
(Note:Choose your preferred install
location for iMap
location and click “Next”)
TM
or use the default
Diagram 3
5. Select shortcut
(Note:Select the start menu folder in
which you would like to create the iMap
shortcut. Then click “Next”.)
Diagram 4
TM
Diagram 5
37
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6. Create a shortcut on your
desktop
(Note: Please uncheck the box if you
do not want to place a shortcut icon
on your desktop for iMap
TM
; otherwise
click “Next”)
7. iMapTM begins installation
(Note: The iMapTM installation has now
started, wait for it to nish. Then click
“Finish”.)
Diagram 6
Diagram 7
8. Installation nished
(Note: Click “Finish” to complete the
38
TM
iMap
software installation.)
Diagram 8
Page 39
iMapTM QconEX G2 software panel
1. “Firmware Upgrade” button
Click this button to enter into the rmware upgrade window for QconEX G2.
Please refer to P.xx for the rmware upgrade procedure.
Firmware
Connect the ICON product using a USB connection. Press the “MIDI
Step 1:
Step 2:
Step 3:
Step 4:
Step 5:
Device” button at the top to select your connected ICON product as the
“MIDI In and Out” device in the pull-down menu.
(Note: If your connected ICON product model name does not appear on
the pull-down menu, select “USB Audio” as the MIDI In and Out device.)
Click the “Update” button.
Press the “MIDI Device” button at the top to select your connected ICON
product as the “MIDI In and Out” device at the pull-down menu.
Click the “Open File” button to browse the new rmware le.
Click the “Download” button to upload the rmware
(Warning:The rmware upload process MUST be completed and not
be interrupted during the le upload, otherwise the rmware may not
be rewritten again.)
39
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Connections
F5
F3
F1
Esc
F6
F2
~
`
Tab
CapsLook
Shift
Ctrl
intel
F4
！
··
#
￥
1
3
2
4
W
Q
R
E
S
F
A
D
V
C
X
Z
Alt AltGr
Prtsc
pause
F7
F10
F8
F9
F11
F12
Lns
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$
QconPro G2 QconEX G2 (3)QconEX G2 (2)QconEX G2 (1)
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QconPro G2QconEX G2 (3)QconEX G2 (2)QconEX G2 (1)
+
or
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Firmware upgrade
ON
1
3
2
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Qcon EX G2 functional firmware upload procedure
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6
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QconPro G2 functional rmware upload procedure
5
4
iCON Qcon EX G2 V1.00
6
7
8
41
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ON
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Page 44
Restore the factory default settings
To restore your QconEXG2 settings to factory default, simply launch iMap and
import the original settings (i.e. without making any changes) to the device through
the following steps.
1. Connect QconEX G2 with the provided USB cable and launch iMap software.
2. Click the “MIDI Device” button and select “QconEX G2” as the MIDI input and
output device.
Note: If QconEX G2 does not appear on the pull down menu, select USB
audio
as the MIDI I/O device.
3. Click “Send Data” to upload the setting to your QconEX G2.
4. Close iMap, and then turn the QconEX G2 power of off & on again.
44
Page 45
Specications
Connector: To computer USB connector (standard type)
To extender USB connector (B-Type)
Power supply: 12V/2.5A DC
Current consumption: 2A or less
Weight: 5.015kg (11lb)
Dimensions 457(L) x 203(W) x 456.6(H)mm
17.99”(L) x 7.92”(W) x 17.97”(H)
45
Page 46
Services
If your QconEX G2 needs servicing, follow these instructions.
Check our online help centre at http://support.iconproaudio.com/hc/en-us, for
information, knowledge, and downloads such as:
1. FAQ
2. Download
3. Learn More
4. Forum
Very often you will nd solutions on these pages. If you don’t nd a solution, create
a support ticket at our online Help Center at the link below, and our technical support
team will assist you as soon as we can.
Navigate to http://support.iconproaudio.com/hc/en-us and then sign in to submit
a ticket.
As soon as you have submitted an inquiry ticket, our support team will assist you to
resolve the problem with your ICON ProAudio device as soon as possible.
To send defective products for service:
1. Ensure the problem is not related to operation error or external system devices.
2. Keep this owner's manual. We don't need it to repair the unit.
3. Pack the unit in its original packaging including end card and box. This is very
important. If you have lost the packaging, please make sure you have packed
the unit properly. ICON is not responsible for any damage that occurs due to
non-factory packing.
4. Ship to the ICON tech support center or the local return authorization. See our
service centers and distributor service points at the link below:
If you are located in US
Send the product to:
North America
Mixware, LLC – U.S. Distributor
11070 Fleetwood Street – Unit F.
Sun Valley, CA 91352; USA
Tel.: (818) 578 4030
Contact: www.mixware.net/help
If you are located in Europe
Send the product to:
Sound Service
GmbHEuropean
HeadquarterMoriz-Seeler-Straße
3D-12489 Berlin
Telephone: +49 (0)30 707 130-0
Fax: +49 (0)30 707 130-189
E-Mail: info@sound-service.eu
5. For additional update information please visit our website at:
www.iconproaudio.com
46
If you are located in Hong Kong
Send the product to:
ASIA OFFICE:
Unit F, 15/F., Fu Cheung Centre,
No. 5-7 Wong Chuk Yueng Street,
Fotan,
Sha Tin, N.T., Hong Kong.
Page 47
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