IBM 8862, xSeries 365 8862, xSeries 365 8861 Maintenance And Troubleshooting Manual

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ERserver

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IBM xSeries 365 Types 8861, 8862

Hardware Maintenance Manual and Troubleshooting Guide

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IBM xSeries 365 Types 8861, 8862

Hardware Maintenance Manual and Troubleshooting Guide

Note

v Before using this information and the product it supports, read Appendix B, “Related service

information,” on page 147, and Appendix C, “Notices,” on page 191.

v The latest version of this document is available at www.ibm.com/pc/support/.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

About this manual

This manual contains diagnostic information, a Symptom-to-FRU index, service information, error codes, error messages, and configuration information for the IBM

Eserver

™

xSeries

Important: This manual is intended for trained servicers who are familiar with IBM

xSeries products. Before servicing an IBM product, be sure to review “Safety information” on page 147.

Important safety information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Prenez connaissance de toutes les consignes de type Attention et

Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

365 Type 8861 server.

Online support

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

WARNING: Handling the cord on this product or cords associated with accessories

sold with this product, will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash

hands after handling.

ADVERTENCIA: El contacto con el cable de este producto o con cables de

accesorios que se venden junto con este producto, pueden exponerle al plomo, un elemento químico que en el estado de California de los Estados Unidos está considerado como un causante de cancer y de defectos congénitos, además de otros riesgos reproductivos. Lávese las manos después de usar el producto.

You can download the most current diagnostic, BIOS flash, and device driver files from http://www.ibm.com/pc/support/.

iv IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Contents

About this manual . . . . . . . . . . . . . . . . . . . . . . . iii

Important safety information . . . . . . . . . . . . . . . . . . . . iii

Online support . . . . . . . . . . . . . . . . . . . . . . . . . iii

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1

Related publications . . . . . . . . . . . . . . . . . . . . . . .1

Notices and statements used in this publication . . . . . . . . . . . . .2

Features and specifications . . . . . . . . . . . . . . . . . . . . .3

Server controls, LEDs, and power . . . . . . . . . . . . . . . . . .4

Front view . . . . . . . . . . . . . . . . . . . . . . . . . .4

Rear view . . . . . . . . . . . . . . . . . . . . . . . . . .6

Light path diagnostics LED panel . . . . . . . . . . . . . . . . .8

Server power features . . . . . . . . . . . . . . . . . . . . . .8

Chapter 2. Configuring the server . . . . . . . . . . . . . . . . .11

Using the Configuration/Setup Utility program . . . . . . . . . . . . . .11

Using the ServerGuide Setup and Installation CD . . . . . . . . . . . .12

Using the PXE boot agent utility program . . . . . . . . . . . . . . .12

Using the RAID configuration programs . . . . . . . . . . . . . . . .13

Updating the integrated service processor firmware . . . . . . . . . . .13

Configuring the Gigabit Ethernet controllers . . . . . . . . . . . . . .13

Remote Supervisor Adapter II . . . . . . . . . . . . . . . . . . .13

Chapter 3. Diagnostics . . . . . . . . . . . . . . . . . . . . .15

General checkout . . . . . . . . . . . . . . . . . . . . . . . .15

Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .17

POST error logs . . . . . . . . . . . . . . . . . . . . . . . .17

Viewing error logs from the Configuration/Setup Utility program . . . . . .17

Viewing error logs from the diagnostic programs . . . . . . . . . . .18

Light path diagnostics . . . . . . . . . . . . . . . . . . . . . .18

Microprocessor LEDs . . . . . . . . . . . . . . . . . . . . .19

DIMM LEDs . . . . . . . . . . . . . . . . . . . . . . . . .20

Remind button . . . . . . . . . . . . . . . . . . . . . . . .21

Diagnostic programs and error messages . . . . . . . . . . . . . . .22

Diagnostic text messages . . . . . . . . . . . . . . . . . . . .22

Starting the diagnostic programs . . . . . . . . . . . . . . . . .23

Viewing the test log . . . . . . . . . . . . . . . . . . . . . .23

Viewing the system-error log . . . . . . . . . . . . . . . . . . .24

Recovering BIOS code . . . . . . . . . . . . . . . . . . . . . .24

Password override jumper . . . . . . . . . . . . . . . . . . . . .25

Forcing a power-on . . . . . . . . . . . . . . . . . . . . . . .26

Power checkout . . . . . . . . . . . . . . . . . . . . . . . .27

Ethernet controller troubleshooting . . . . . . . . . . . . . . . . . .27

Chapter 4. Installing options . . . . . . . . . . . . . . . . . . .29

Installation guidelines . . . . . . . . . . . . . . . . . . . . . .29

System reliability guidelines . . . . . . . . . . . . . . . . . . .29

Working inside a server with power on . . . . . . . . . . . . . . .30

Handling static-sensitive devices . . . . . . . . . . . . . . . . .30

Major components of the xSeries 365 server . . . . . . . . . . . . . .31

Removing the cover and bezel . . . . . . . . . . . . . . . . . . .32

PCI or PCI-X adapters . . . . . . . . . . . . . . . . . . . . . .33

Installing a PCI or PCI-X adapter . . . . . . . . . . . . . . . . .35

Removing a PCI or PCI-X adapter . . . . . . . . . . . . . . . . .36

Installing a hot-swap hard disk drive . . . . . . . . . . . . . . . . .36

Replacing the CD-ROM drive . . . . . . . . . . . . . . . . . . .38

Memory modules . . . . . . . . . . . . . . . . . . . . . . . .39

DIMM banks and ports . . . . . . . . . . . . . . . . . . . . .40

DIMM installation . . . . . . . . . . . . . . . . . . . . . . .41

Installing a microprocessor . . . . . . . . . . . . . . . . . . . .44

Installing a hot-swap power supply . . . . . . . . . . . . . . . . .51

Replacing the battery . . . . . . . . . . . . . . . . . . . . . .53

Replacing a hot-swap fan . . . . . . . . . . . . . . . . . . . . .55

Replacing the memory cassette . . . . . . . . . . . . . . . . . . .56

Completing the installation . . . . . . . . . . . . . . . . . . . . .58

Installing the cover and bezel . . . . . . . . . . . . . . . . . .58

Connecting the cables . . . . . . . . . . . . . . . . . . . . .59

Updating the server configuration . . . . . . . . . . . . . . . . .60

I/O connectors . . . . . . . . . . . . . . . . . . . . . . . . .61

Server connectors . . . . . . . . . . . . . . . . . . . . . . .62

Chapter 5. FRU information (service only) . . . . . . . . . . . . . .67

Microprocessor tray assembly . . . . . . . . . . . . . . . . . . .68

Microprocessor board connectors, jumpers and LEDs . . . . . . . . .68

Microprocessor removal . . . . . . . . . . . . . . . . . . . .68

Thermal grease . . . . . . . . . . . . . . . . . . . . . . . .69

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . .71

Operator information panel . . . . . . . . . . . . . . . . . . . .72

Media interposer card . . . . . . . . . . . . . . . . . . . . . .73

SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . .74

PCI switch card assembly . . . . . . . . . . . . . . . . . . . . .76

Adapter retainer bracket assembly . . . . . . . . . . . . . . . . . .77

Power-supply structure . . . . . . . . . . . . . . . . . . . . . .78

I/O board and power backplane assembly . . . . . . . . . . . . . . .79

I/O board connectors . . . . . . . . . . . . . . . . . . . . . .79

I/O board LEDs . . . . . . . . . . . . . . . . . . . . . . . .80

I/O board switches and jumpers . . . . . . . . . . . . . . . . .80

Replacing the I/O board and power backplane assembly . . . . . . . .81

Chapter 6. Symptom-to-FRU index . . . . . . . . . . . . . . . . .85

Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . .86

No beep symptoms . . . . . . . . . . . . . . . . . . . . . . .87

POST error codes . . . . . . . . . . . . . . . . . . . . . . . .88

Light path LED errors . . . . . . . . . . . . . . . . . . . . . .93

Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . .95

System-error log entries . . . . . . . . . . . . . . . . . . . . . 105

SMI handler messages . . . . . . . . . . . . . . . . . . . . . 106

Service processor messages . . . . . . . . . . . . . . . . . . . 109

Error symptoms . . . . . . . . . . . . . . . . . . . . . . . . 121

Power LED errors . . . . . . . . . . . . . . . . . . . . . . . 130

SCSI error messages . . . . . . . . . . . . . . . . . . . . . . 132

ServeRAID (ISPR) error procedures . . . . . . . . . . . . . . . . 132

ServeRAID error codes . . . . . . . . . . . . . . . . . . . . . 134

Undetermined problems . . . . . . . . . . . . . . . . . . . . . 136

Problem-determination tips . . . . . . . . . . . . . . . . . . . . 137

Chapter 7. Parts listing, Types 8861, 8862 . . . . . . . . . . . . . 139

System . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Keyboard CRUs . . . . . . . . . . . . . . . . . . . . . . . . 141

vi IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Power cord FRUs . . . . . . . . . . . . . . . . . . . . . . . 142

Appendix A. Getting help and technical assistance . . . . . . . . . . 145

Before you call . . . . . . . . . . . . . . . . . . . . . . . . 145

Using the documentation . . . . . . . . . . . . . . . . . . . . . 145

Getting help and information from the World Wide Web . . . . . . . . . 145

Software service and support . . . . . . . . . . . . . . . . . . . 146

Hardware service and support . . . . . . . . . . . . . . . . . . . 146

Appendix B. Related service information . . . . . . . . . . . . . . 147

Safety information . . . . . . . . . . . . . . . . . . . . . . . 147

General safety . . . . . . . . . . . . . . . . . . . . . . . 147

Electrical safety . . . . . . . . . . . . . . . . . . . . . . . 148

Safety inspection guide . . . . . . . . . . . . . . . . . . . . 149

Handling electrostatic discharge-sensitive devices . . . . . . . . . . 150

Grounding requirements . . . . . . . . . . . . . . . . . . . . 150

Safety notices (multilingual translations) . . . . . . . . . . . . . . 150

Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . 191

Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . 191

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Important notes . . . . . . . . . . . . . . . . . . . . . . . . 192

Product recycling and disposal . . . . . . . . . . . . . . . . . . 193

Battery return program . . . . . . . . . . . . . . . . . . . . . 193

Electronic emission notices . . . . . . . . . . . . . . . . . . . . 194

Federal Communications Commission (FCC) statement . . . . . . . . 194

Industry Canada Class A emission compliance statement . . . . . . . . 194

Australia and New Zealand Class A statement . . . . . . . . . . . . 194

United Kingdom telecommunications safety requirement . . . . . . . . 194

European Union EMC Directive conformance statement . . . . . . . . 195

Taiwanese Class A warning statement . . . . . . . . . . . . . . . 195

Chinese Class A warning statement . . . . . . . . . . . . . . . . 195

Japanese Voluntary Control Council for Interference (VCCI) statement 195

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Contents vii

viii IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 1. Introduction

The IBM Eserver xSeries 365 server is a 3-U-high high-volume network transaction processing. This high-performance, symmetric multiprocessing (SMP) server is ideally suited for networking environments that require superior microprocessor performance, input/output (I/O) flexibility, and high manageability.

Performance, ease of use, reliability, and expansion capabilities were key considerations in the design of your server. These design features make it possible for you to customize the system hardware to meet your needs today and provide flexible expansion capabilities for the future.

You can obtain up-to-date information about your server and other IBM server products at http://www.ibm.com/eserver/xseries/.

Related publications

This Hardware Maintenance Manual and Troubleshooting Guide contains information to help you solve problems yourself, and it contains information for a service technician. In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the following documentation comes with the server:

v Installation Guide

This printed document contains instructions for setting up the server and basic

instructions for installing some options.

v User’s Guide

This document is in Portable Document Format (PDF) on the IBM xSeries

Documentation CD. It provides general information about the server, including

information about features, how to configure the server, and how to get help.

v Option Installation Guide

This document is in PDF on the IBM xSeries Documentation CD. It contains

detailed instructions for installing, removing, and connecting optional devices that

the server supports.

v Rack Installation Instructions

This printed document contains instructions for installing the server in a rack.

v Safety Information

This document is in PDF on the IBM xSeries Documentation CD. It contains

translated caution and danger statements. Each caution and danger statement

that appears in the documentation has a number that you can use to locate the

corresponding statement in your language in the Safety Information document.

rack model server for

Depending on the server model, additional documentation might be included on the

IBM xSeries Documentation CD.

1. Racks are marked in vertical increments of 1.75 inches each. Each increment is referred to as a unit, or a “U”. A 1-U-high device is 1.75 inches tall.

Notices and statements used in this publication

The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM xSeries

Documentation CD. Each statement is numbered for reference to the corresponding

statement in the Safety Information document.

The following notices and statements are used in this document:

v Notes: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage could occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

2 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Features and specifications

The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply.

Microprocessor:

v Intel Xeon

™

Processor MP (frequency varies with server model, each MP processor functions as two logical processors) – Minimum: One – Maximum: Four

Level-3 cache size varies with

model

v 400 MHz front-side bus (FSB)

Memory:

v Type: error correcting code (ECC),

double-data rate (DDR) SDRAM, PC2100 registered DIMMs with

™

Chipkill

v Supports 512 MB, 1 GB, and 2 GB

DIMMs

v Capacity and features depend on

server model: – Memory cassette with

8-DIMM-connector memory board

- Minimum: 1 GB

- Maximum: 16 GB

- Interleaved

–

Memory cassette with

16-DIMM-connector memory board

- Minimum: 1 GB

- Maximum: 32 GB

- Interleaved

- Memory mirroring

- Memory ProteXion

™

- Redundant bit steering

Drives standard:

v Slim diskette: 1.44 MB v Slim CD-ROM: IDE (upgradable to

DVD-ROM)

Hard

disk drives:

v Slim-high Ultra320 hot-swap SCSI

drives

v Maximum: Six

™

Active

PCI-X expansion slots:

v One 33 MHz/64-bit PCI v One 100 MHz/64-bit PCI-X v Four 133 MHZ/64-bit PCI-X

Hot-swap cooling:

Six hot-swap fans

Hot-swap power supplies:

950 W (100-240 V ac)

v Minimum: One or two, depending

on the server model

v Maximum: Two, for redundant

power

Video:

v AT I RageXL video controller on I/O

board, disabled when Remote Supervisor Adapter II is installed

v Compatible with SVGA 4 v 8 MB SDRAM video memory

Size

v Height: 129 mm (5.07 in.) v Depth: 715 mm (28.14 in.) v Width: 444 mm (17.46 in.) v Weight: 29 kg (63 lb) to 38 kg (83

lb) depending upon configuration

Integrated

v IBM XA-32

integrated memory, I/O controller, and remote I/O controller.

v Service processor with support for

Remote Supervisor Adapter II

v Light Path Diagnostics v LSI Ultra320 SCSI controller with

RAID level-1 capability

v Two Broadcom 1GB Ethernet

controllers with Wake on LAN Alert Standard Format support

v Three universal serial bus (USB)

ports

v RXE Expansion Port v RXE Management Port v Serial port v Keyboard port v Mouse port v SCSI port

Remote

v AT I Radeon RV-100 video controller v ASM port v Ethernet port v Serial port v Video port

(3 U)

functions:

™

Chipset with

Supervisor Adapter II:

Acoustical noise emissions:

v Sound power, idling: 6.6 bel

maximum

v Sound power, operating: 6.6 bel

maximum

v Sound pressure, operating: 50 dBa

maximum

Environment:

v Air temperature:

– Server on: 10° to 35°C (50° to

95°F). Altitude: 0 to 914 m (3000 ft)

– Server on: 10° to 32°C (50° to

89.6°F). Altitude: 914 m (3000 ft) to 2133 m (7000 ft)

– Server off: 10° to 43°C (50° to

110°F). Maximum altitude: 2133 m (7000 ft)

Humidity:

– Server on: 8% to 80% – Server off: 8% to 80%

Heat

output:

Approximate heat output in British thermal units (Btu) per hour:

v Minimum configuration: 1262 Btu

(0.37 kilowatts)

v Maximum configuration: 4053 Btu

(1.188 kilowatts)

Electrical

input:

v Sine-wave input (50-60 Hz)

required

v Input voltage low range:

and

– Minimum: 100 V ac – Maximum: 127 V ac

Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

Input kilovolt-amperes (kVA)

approximately: – Minimum: 0.08 kVA (ac power

connected, server off)

– Minimum: 0.38 kVA (dc power

on, server idle)

– Maximum: 1.2 kVA

Chapter 1. Introduction 3

Server controls, LEDs, and power

This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off.

Front view

The following illustration shows the controls, LEDs, and connectors on the front of the server.

USB port

Operator information panel CD-ROM activity LED

Hard disk drive filler panel

Hard disk drive activity LED

Diskette drive activity LED

Hard disk drive status LED

USB port: Yo u can connect a USB device to this connector.

Operator information panel: This panel contains controls, indicators, and a USB

port. Swing it open to see the light path diagnostics LEDs on the side surface. Details about the operator information panel are listed below.

Power-control button

Power-control button: Press this button to turn the server on and off manually. A

Power-on LED: When this LED is lit and not flashing, it indicates that the server is

Power-on LED

SCSI activity LED Information LED

power-control-button shield comes with your server. You can install this disk-shaped shield to prevent the server from being turned off accidentally.

turned on. When this LED is flashing, it indicates that the server is turned off and still connected to an ac power source. When this LED is off, it indicates that ac power is not present, or the power supply or the LED itself has failed. A power LED is also on the rear of the server.

Note: If this LED is off, it does not mean that there is no electrical

power in the server. The LED might be burned out. To remove all electrical power from the server, you must disconnect the power cord from the electrical outlet.

System-error LED

Reset button USB connector

Locator LED Release latch

Operator information panel

4 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Operator information panel

Reset button: Press this button to reset the server and run the power-on self-test

(POST). You might have to use a pen or the end of a straightened paper clip to press the button.

System-error LED: When this LED is lit, it indicates that a system error has occurred.

An LED on the diagnostic LED panel on the side of the operator information panel is also lit to help isolate the error (see “Light path diagnostics” on page 18).

USB connector: You can connect a USB device to this connector. Release latch: Press this latch to release the operator information panel to access

the light path diagnostics LED panel.

Information LED: When this LED is lit, it indicates that a noncritical event has

occurred (see “Light path diagnostics” on page 18).

Locator LED: Use this blue LED to visually locate the server if it is in a location

with numerous other servers. A locator LED is also on the rear of the server. You can use the Management Processor Assistant (MPA) in IBM Director to cause this LED to be lit, off, or flashing (see the User’s Guide on the IBM xSeries Documentation CD for more information). If the server is connected to an RXE-100 Remote Expansion Enclosure, pressing the Locate button on the enclosure causes this LED to be lit.

Note: This LED flashes while the server is being turned on or

restarted, and turns off when POST is complete.

SCSI activity LED: When this LED is lit, it indicates that there is activity on the SCSI

bus.

CD-ROM drive activity LED: When this LED is lit, it indicates that the CD-ROM

drive is in use.

Diskette drive activity LED: When this LED is lit, it indicates that the diskette drive

is in use.

Hard disk drive activity LED: When this LED is flashing, it indicates that the

associated hard disk drive is in use.

Hard disk drive status LED: When this LED is lit continuously, it indicates that the

associated hard disk drive has failed. The interpretation of a flashing status LED depends on the SCSI controller that is connected to the hot-swap drive, as follows:

v When the drive is connected to the integrated SCSI controller with RAID

capabilities, a flashing status LED indicates that the drive is a secondary drive in a mirrored pair and the drive is being synchronized.

™

v When the drive is connected to an optional ServeRAID

controller, a slowly flashing (one flash per second) status LED indicates that the drive is being rebuilt. When the LED is flashing rapidly (three flashes per second), it indicates that the controller is identifying the drive.

disk drive filler panels: A filler panel and air baffle is used to cover empty

Hard

hard disk drive bays. A filler panel and air baffle must be installed in each empty bay to ensure proper system cooling. Your server comes with five filler panels and air baffles installed, and one completely empty bay.

Chapter 1. Introduction 5

Rear view

The following illustration shows the LEDs on the rear of the server.

Ethernet link LED

AC power LED

Remote Supervisor Adapter II activity LED

Ethernet activity LED

Remote Supervisor Adapter II power LED

Locator LED Attention LED

AC power LED: Each hot-swap power supply has an ac power LED that is visible

from the rear of the server. The power supply also has an ac power LED and a dc power LED on the top of the power supply, visible when the server cover is removed. When the ac power LED is lit, ac input to the power module is present and within specifications. During typical operation, both the ac and dc power LEDs on the top of the power supply are lit. For any other combination of LEDs, see “Power LED errors” on page 130.

Ethernet link LEDs: When these LEDs (one for the Remote Supervisor Adapter II,

two for the network) are lit, they indicate that the related Ethernet link is operational.

Remote Supervisor Adapter II activity LED: When this LED is flashing, the

Remote Supervisor Adapter II is functioning normally. When the LED is lit continuously, there is a problem with the Remote Supervisor Adapter II. When the LED is off, the Remote Supervisor Adapter II is not functioning.

Remote Supervisor Adapter II power LED: When this LED is lit, it indicates that

power is being supplied to the Remote Supervisor Adapter II.

Attention LED: When this LED is on steady, it indicates that the adapter in the

corresponding slot is ready to be removed (hot-pluggable adapter only) or there is a problem with the adapter. When this LED is flashing, it indicates that an operation is in progress or that the adapter requires attention, depending on the operating system.

Locator LED: Use this blue LED to visually locate the server if it is in a location

with numerous other servers. A locator LED is also on the operation information panel on the front of the server. You can use the Management Processor Assistant (MPA) in IBM Director to cause this LED to be lit, off, or flashing (see the User’s

Guide on the IBM xSeries Documentation CD for more information on IBM

Director). If the server is connected to an RXE-100 Remote Expansion Enclosure, pressing the Locate button on the enclosure causes this LED to be lit.

Note: This LED flashes while the server is being turned on or restarted, and turns

off when POST is complete.

6 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Ethernet activity LEDs: When these LEDs (one for the Remote Supervisor

Adapter II, two for the network) are lit, they indicate that activity is taking place on the related network.

The following illustration shows the connectors on the rear of the server.

Power-supply connector

Remote Supervisor Adapter II ASM

SCSI

Remote Supervisor Adapter II USB

Remote Supervisor Adapter II Ethernet ( RJ-45)

12345 6

Remote Supervisor Adapter II video

Ethernet 2 USB 2

Ethernet 1 USB 1

RXE Management port

Serial

Keyboard

Mouse

RXE Expansion port

Remote Supervisor Adapter II ASM connector: Attach an ASM breakout cable to

this connector to enable system management through the serial connectors and through the ASM RS-485 connectors.

Remote Supervisor Adapter II USB connector: This connector is not available for

use.

Remote Supervisor Adapter II Ethernet connector: Use this connector to connect

the Remote Supervisor Adapter II to a network to manage the server from a remote location.

To enable remote server management through a network, use the Remote Supervisor Adapter II Ethernet port. To enable remote server management using a modem, use the Remote Supervisor Adapter II serial connector on the breakout cable. To connect the server with another server, use the Remote Supervisor Adapter II ASM interconnect connector.

Remote Supervisor Adapter II video connector: Connect the server monitor to

this connector.

Note: The external power connection on the Remote Supervisor Adapter II is not

supported on the xSeries 365 server.

Ethernet connectors: Use these connectors to connect the server to a network.

USB connectors: Connect USB devices to these connectors.

RXE Expansion port: Use this connector to connect the server to a remote I/O

enclosure. This port enables the exchange of data between the server and the enclosure (see “RXE Expansion Port connector” on page 64).

Mouse connector: Connect a mouse or other pointing device to this connector.

Chapter 1. Introduction 7

Keyboard connector: Connect a PS/2

Serial connector: Connect a serial device to this connector.

RXE Management Port: Connect the RXE Management A (In) Port of an optional

IBM RXE-100 Remote Expansion Enclosure to this connector (see “RXE connector cabling” on page 60).

Power-supply connector: Connect one end of the power-supply power cord to this

connector and connect the other end to an ac power source. The server comes with one or two hot-swap power supplies, depending on the configuration. You can add a second hot-swap power supply to obtain full power redundancy. Connect each power supply to an ac power source for power redundancy.

SCSI connector: Connect an external SCSI device to this connector.

Light path diagnostics LED panel

Swing the operator information panel out to see the light path diagnostics LED panel on the side surface (see “Light path diagnostics” on page 18 and “Light path LED errors” on page 93).

Server power features

When the server is connected to an ac power source but is not turned on, the operating system does not run, and all core logic except for the service processor is shut down; however, the server can respond to requests from the service processor, such as a remote request to turn on the server. The power-on LED flashes to indicate that the server is connected to ac power but not turned on.

(non-USB) keyboard to this connector.

Turning on the server

Approximately 20 seconds after the server is connected to ac power, the power-control button becomes active, and you can turn on the server and start the operating system by pressing the power-control button.

The server can also be turned on in any of the following ways:

v If a power failure occurs while the server is turned on, the server will restart

automatically when power is restored.

v If the server is connected to an Advanced System Management interconnect

network that contains at least one server with a Remote Supervisor Adapter or Remote Supervisor Adapter II installed, the server can be turned on from the Remote Supervisor Adapter or Remote Supervisor Adapter II user interface.

v The system-management software for the Remote Supervisor Adapter II in your

server can turn on the server.

v If your operating system supports the Wake on LAN feature, the Wake on LAN

feature can turn on the server.

When 4 GB or more of memory (physical or logical) is installed, some

Note:

memory is reserved for various system resources and is unavailable to the operating system. The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured PCI options.

8 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Turning off the server

When you turn off the server and leave it connected to ac power, the server can respond to requests from the service processor, such as a remote request to turn on the server. To remove all power from the server, you must disconnect it from the power source.

Note: Under some conditions, the two rear fans in front of the power supplies will

be operating when the server is turned off and connected to ac power. This enables the power supplies to be cooled when they are generating power for standby functions.

Some operating systems require an orderly shutdown before you turn off the server. See your operating-system documentation for information about shutting down the operating system.

Statement 5

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

2 1

The server can be turned off in any of the following ways:

v You can turn off the server from the operating system, if your operating system

supports this feature. After an orderly shutdown of the operating system, the server will be turned off automatically.

v You can press the power-control button to start an orderly shutdown of the

operating system and turn off the server, if your operating system supports this feature.

v If the operating system stops functioning, you can press and hold the

power-control button for more than 5 seconds to turn off the server.

v The server can be turned off from the server Remote Supervisor Adapter II user

interface.

v If the Wake on LAN feature turned on the server, the Wake on LAN feature can

turn off the server.

v The service processor can turn off the server as an automatic response to a

critical system failure.

v You can turn off the server through a request from the service processor.

Chapter 1. Introduction 9

10 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 2. Configuring the server

The following configuration programs and capabilities come with your server:

v Configuration/Setup Utility program

™

v IBM ServerGuide v Preboot Execution Environment (PXE) boot agent utility program v RAID configuration programs

– LSI Logic Configuration utility program – ServeRAID Manager

Service processor firmware update utility

v Gigabit Ethernet controller configuration process v Remote Supervisor Adapter II configuration process

Detailed information about these configuration programs is available in the User’s Guide on the IBM xSeries Documentation CD.

Using the Configuration/Setup Utility program

The Configuration/Setup Utility program is part of the BIOS code. You can use it to:

v View configuration information v View and change assignments for devices and I/O ports v Set the date and time v Set and change passwords v Set the startup characteristics of the server and the order of startup devices v Set and change settings for advanced hardware features v View and clear error logs v Change interrupt request (IRQ) settings v Enable USB legacy keyboard and mouse support v Resolve configuration conflicts

Setup and Installation CD

Complete

1. Turn on the server.

2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to access the full Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available.

3. Select settings to view or change.

Detailed in the User’s Guide on the IBM xSeries Documentation CD.

the following steps to start the Configuration/Setup Utility program:

information about the Configuration/Setup and Utility program is available

Using the ServerGuide Setup and Installation CD

The ServerGuide Setup and Installation CD includes an easy-to-use setup and installation program that is designed for your IBM server. The ServerGuide program detects the server model and hardware options that are installed and uses that information during setup to configure the hardware. The ServerGuide program simplifies operating-system installations by providing updated device drivers and, in some cases, installing them automatically.

Note: The ServerGuide program works only with 32-bit Windows

systems.

When you start the ServerGuide Setup and Installation CD, the program prompts you to complete the following tasks:

v Select your language. v Select your keyboard layout and country. v View the overview to learn about ServerGuide features. v View the readme file to review installation tips for your operating system and

adapter.

v Start the operating-system installation. You will need your operating-system CD.

operating

Detailed

information about using ServerGuide is available in the User’s Guide on

the IBM xSeries Documentation CD.

Using the PXE boot agent utility program

Use the Preboot Execution Environment (PXE) boot agent utility program to enable or disable operating-system wake-up support.

Note: The server does not support changing the network boot protocol or

specifying the startup order of devices through the PXE boot agent utility program.

Complete the following steps to start the PXE boot agent utility program:

1. Turn on the server.

2. When the Broadcom NetXtreme Ethernet Boot Agent V6.1.3 prompt appears, press Ctrl+S. Yo u have 2 seconds (by default) to press Ctrl+S after the prompt appears.

Note: If the PXE setup prompt is not displayed, use the Configuration/Setup

Utility program to set the Ethernet PXE startup option.

3. Use the arrow keys and press Enter to select a choice from the menu.

4. Follow the instructions on the screen to change the settings of the selected items; then, press Enter.

Detailed

information about using the PXE boot agent utility program is available in

the User’s Guide on the IBM xSeries Documentation CD.

12 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Using the RAID configuration programs

Use the LSI Logic Configuration Utility program and ServeRAID Manager to configure and manage redundant array of independent disks (RAID) arrays. Be sure to use these programs as described in the User’s Guide.

v Use the LSI Logic Configuration Utility program to:

– Perform a low-level format on a SCSI hard disk drive – View or change SCSI IDs for attached devices – Set SCSI protocol parameters on SCSI hard disk drives

v Use ServeRAID Manager to:

– Configure arrays – View your RAID configuration and associated devices – Monitor operation of your RAID controllers

Detailed

information about using the RAID configuration programs is available in the

User’s Guide on the IBM xSeries Documentation CD.

Updating the integrated service processor firmware

To update only the firmware for the Remote Supervisor Adapter II and the integrated service processor, download the firmware update package for the server from the IBM Support Web site at http://www.ibm.com/pc/support/ and follow the instructions in the text file on the Web site.

To update the server BIOS, device drivers, and other firmware including the firmware for the Remote Supervisor Adapter II and integrated service processor, download and apply the system service package for the server. Detailed information is available in the User’s Guide on the IBM xSeries Documentation CD.

Configuring the Gigabit Ethernet controllers

The Ethernet controllers are integrated on the I/O board. They provide an interface for connecting to a 10-Mbps, 100-Mbps, or 1-Gbps network and provide full-duplex (FDX) capability, which enables simultaneous transmission and reception of data on the network. If the Ethernet ports in your server support auto-negotiation, the controllers detect the data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T) and duplex mode (full-duplex or half-duplex) of the network and automatically operate at that rate and mode.

You do not need to set any jumpers or configure the controllers. However, you must install a device driver to enable the operating system to address the controllers. For device drivers and information about configuring the Ethernet controllers, see the

Broadcom NetXtreme Gigabit Ethernet Software CD that comes with your server.

For updated information about configuring the controllers, go to http://www.ibm.com/pc/support/.

Remote Supervisor Adapter II

The Remote Supervisor Adapter II can be used on an Advanced System Management (ASM) network so that you can manage the server remotely.

For more information about how to configure and use an ASM network to manage the server remotely through the Web-based interface or the text-based interface, see the User’s Guide and the IBM Remote Supervisor Adapter II User’s Guide, both of which can be found on the IBM xSeries Documentation CD.

Chapter 2. Configuring the server 13

14 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 3. Diagnostics

This chapter provides basic troubleshooting information to help solve some common problems that might occur with the server.

If you cannot locate and correct the problem using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 145 for more information.

General checkout

Follow the checkout procedure for diagnosing hardware problems. Review the following information before performing the checkout procedure:

v Read the safety information beginning on page 147. v The diagnostics programs provide the primary methods of testing the major

components of the server, including the I/O board, Ethernet controller, RAM, keyboard, mouse (pointing device), serial ports, hard disk drives, and parallel port. You can also use them to test some external devices. If you are not sure whether a problem is caused by the hardware or by the software, you can use the diagnostics programs to confirm that the hardware is working correctly. The diagnostic programs (see “Starting the diagnostic programs” on page 23) are in the system flash erasable programmable read-only memory (EPROM) on the I/O board.

v When you run the diagnostics programs, a single problem might cause several

error messages. If you receive several error messages, correct the cause of the first error message. The other error messages might not occur the next time you run the diagnostics programs.

v Before running the diagnostics programs, you must determine whether the failing

server is part of a shared hard disk drive cluster (two or more servers sharing external storage devices). If you suspect that it is part of a cluster, you can run all diagnostics programs except the ones that test the storage unit (that is, a hard disk drive in the storage unit) or the storage adapter that is attached to the storage unit. The failing server might be part of a cluster if any of the following conditions is true:

– The customer identifies the failing server as part of a cluster. – One or more external storage units are attached to the failing server and at

least one of the attached storage units is also attached to another server or unidentifiable device.

– One or more servers are located near the failing server.

Important:

1. When testing a server that is part of a shared hard disk drive cluster, run only one test at a time, in looped mode. Do not run all tests in looped mode, because the hard disk drive tests might run.

2. If more than one error code is displayed, correct the first error. The other error codes might not occur the next time you run the diagnostics programs.

3. If the server is suspended and a POST error code is displayed, see “POST error logs” on page 17.

4. If the server is suspended and no error message is displayed, see “Error symptoms” on page 121 and “Undetermined problems” on page 136.

5. For information about power-supply problems, see “Power checkout” on page

27.

6. For intermittent problems, check the error log; see “POST error logs” on page 17 and “Diagnostic programs and error messages” on page 22.

Complete

the following steps to perform the checkout procedure:

001 IS THE SERVER PART OF A CLUSTER?

YES. Schedule maintenance for the server. Shut down all servers related to

the cluster. Run the storage test.

NO. Go to step 002.

002 IF THE SYSTEM IS NOT PART OF A CLUSTER:

If the operating system is running, complete the following steps:

1. Check the light path (see “Light path diagnostics” on page 18).

2. Check the service processor system-error logs: a. If the system-error log indicates a damaged field replaceable unit

(FRU), replace the FRU, and run diagnostics to confirm that the problem has been solved.

b. If the system-error log does not indicate a damaged FRU, see “Error

symptoms” on page 121 and “Undetermined problems” on page

136.

If the operating system is not running, complete the following steps:

1. Check the light path (see “Light path diagnostics” on page 18).

2. Check the service processor system-error logs. a. If the error log indicates a damaged field replaceable unit (FRU),

replace the FRU, and run diagnostics to confirm that the problem has been solved.

b. If the error log does not indicate a damaged FRU, check the

operating-system event logs; if these logs do not specify a particular error, go to step 3.

Turn off the server and all external devices.

4. Check all cables and power cords.

5. Set all display controls to the middle position.

6. Turn on all external devices.

7. Turn on the server.

8. Watch the screen and the serial port for POST errors, and record any POST error messages that are displayed on the screen. If an error is displayed, look up the first error (see “POST error codes” on page 88).

9. Run diagnostics (see “Starting the diagnostic programs” on page 23).

DID THE DIAGNOSTIC PROGRAM START?

003

NO. Find the failure symptom in “Error symptoms” on page 121. YES. Run the diagnostic programs. If necessary, see “Diagnostic programs

and error messages” on page 22. If you receive an error, see Chapter 6, “Symptom-to-FRU index,” on page

85.

If the diagnostic programs were completed successfully and you still suspect a problem, see “Undetermined problems” on page 136.

If the server does not turn on, see “Error symptoms” on page 121.

16 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Diagnostic tools overview

The following tools are available to help you diagnose and solve hardware-related problems:

v POST beep codes, error messages, and error logs

The power-on self-test (POST) generates beep codes and messages to indicate successful test completion or the detection of a problem. See “POST error logs” for more information.

v Light path diagnostics feature

Use the light path diagnostics feature to identify system errors quickly. See “Light path diagnostics” on page 18 for more information.

v Diagnostic programs and error messages

The diagnostic programs are stored in the system flash EPROM on the I/O board. These programs are the primary method of testing the major components of the server. See “Diagnostic programs and error messages” on page 22 for more information.

POST error logs

When you turn on the server, it performs a series of tests to check the operation of server components and some of the options installed in the server. This series of tests is called the power-on self-test, or POST.

If POST finishes without detecting any problems, a single beep sounds, and the first screen of the operating system opens or an application program starts.

If POST detects a problem, more than one beep might sound, or an error message appears on the screen. See “Beep symptoms” on page 86 and “POST error codes” on page 88 for more information.

Notes:

1. If a power-on password is set, you must type the password and press Enter, when prompted, before POST will continue.

2. A single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test.

The POST error log contains the three most recent error codes and messages that were generated during POST. The system-error log contains all messages that were generated during POST and all system status messages from the service processor.

You can view the contents of the system-error log from the Configuration/Setup Utility program or from the diagnostic programs.

Note: When troubleshooting PCI-X slots, you will notice that the error logs report

the PCI-X buses numerically. The numerical assignment will change depending on your configuration.

Viewing error logs from the Configuration/Setup Utility program

Start the Configuration/Setup Utility program; then, select Error Logs from the main menu. See “Using the Configuration/Setup Utility program” on page 11 for more information.

Chapter 3. Diagnostics 17

Viewing error logs from the diagnostic programs

Start the diagnostic programs; select Hardware Info from the top of the diagnostic programs screen; select System Error Log from the list that appears; then, follow the instructions on the screen. See “Starting the diagnostic programs” on page 23 for more information.

Light path diagnostics

Many errors are first indicated by the illumination of the information LED or system-error LED in the operator information panel on the front of the server. If one or both of these lights are lit, one or more lights elsewhere in the server might also be lit and can direct you to the source of the error.

This light path diagnostics feature provides a path that you can follow in three phases to help identify the source of an error. The lights are designed to be followed in an orderly progression, depending on the error.

Note: Read “Safety information” on page 147 and “Handling static-sensitive

devices” on page 30.

The lights are viewed in the following order:

1. Begin on the front panel by checking the operator information panel.

v The information LED indicates that information concerning a sub-optimal

condition in the server is available in the system-error log.

v The system-error LED indicates that an error has occurred.

If the system-error LED on this panel is lit, go to step 2.

Power-on LED

System-error LED

Power-control button

Reset button USB connector

SCSI activity LED Information LED

Locator LED Release latch

Note: The LEDs and connectors on the operator information panel are

described in “Front view” on page 4.

2. Open the operator information panel by pressing the release latch to swing the panel out and reveal the light path diagnostics panel. Lit LEDs on this panel indicate the type of error that has occurred.

PS1

VRM OVER SPECTEMP

DASD NMIPCI EXP

NR SPMEM

LOGPS2 CPUFAN

REMIND

Then, check the system service label. This label gives an overview of internal components that correspond to the LEDs on the light path diagnostics panel. This information, combined with the information in the table “Light path LED errors” on page 93, can often provide enough information to correct the indicated error.

18 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

3. Look inside the server, if necessary. Certain components inside the server have LEDs that will be lit to indicate the location of a problem. For example, a VRM error will light the LED next to the failing VRM on the microprocessor tray assembly.

path diagnostics LEDs for DIMMs and fans must be viewed from inside the

Light server and will not be lit unless the serv.er is connected to a power source, although the server does not have to be turned on to view these LED. The LEDs for microprocessors and VRMs are viewed by removing the microprocessor-tray assembly. The following sections describe the procedures to follow to view the LEDs on the microprocessor-tray assembly and memory board.

Microprocessor LEDs

Complete the following steps to view the microprocessor LEDs:

1. Turn off the server and any peripheral devices; then, disconnect all external cables from the server.

2. Slide the server out of the rack cabinet.

3. Remove the fans (see “Replacing a hot-swap fan” on page 55) and memory cassette (see step 4 on page 46).

4. Remove the microprocessor tray: a. Lift the microprocessor-tray release latch (see “Installing a microprocessor”

on page 44). b. Open the microprocessor-tray levers. c. Pull out the microprocessor tray.

Light-path diagnostics button

Microprocessor 3 VRM error LED

Microprocessor 3 VRM connector

Microprocessor 1 socket

Microprocessor 1 error LED

Microprocessor 2 error LED

Microprocessor 2 socket

Microprocessor 4 VRM error LED

Microprocessor 4 VRM connector

Microprocessor 4 socket

Light-path test LED

Microprocessor 4 error LED

Microprocessor 3 socket

Microprocessor 3 error LED

5. Press and hold down the light-path diagnostics button on the microprocessor board. The LEDs will be lit while the button is pressed. Yo u can light the LEDs for a maximum of 2 minutes, after which power is no longer available for the LEDs.

Note: Yo u can press the light-path diagnostics button to relight the light path

diagnostics LEDs that are lit on the microprocessor tray without ac

Chapter 3. Diagnostics 19

DIMM LEDs

power. After ac power has been removed from the server, power remains available to these LEDs for up to 12 hours. After 12 hours, you must reinstall the microprocessor tray and turn on the server to supply power to the LEDs.

reinstall the microprocessor tray, reverse the preceding steps.

Complete the following steps to view the DIMM LEDs:

Note: The lit LEDs light the connector retaining clips; look for a lit retaining clip to

locate a failed DIMM.

1. Turn off the server and all peripheral devices.

2. Slide the server out of the rack cabinet.

3. Open the top cover. a. The following illustration shows the internal connectors and LEDs on the

8-DIMM-connector memory board in the memory cassette.

DIMM 4 error LED

DIMM 3 error LED

DIMM 2 error LED

DIMM 1 error LED

DIMM 5 error LED

DIMM 6 error LED

DIMM 7 error LED

DIMM 8 error LED

DIMM connector 1

DIMM connector 2

20 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

DIMM connector 3

DIMM connector 4

DIMM connector 8

DIMM connector 7

DIMM connector 6

DIMM connector 5

b. The following illustration shows the internal connectors and LEDs on the

16-DIMM-connector memory board in the memory cassette.

DIMM 4 error LED DIMM 13 error LED

DIMM 3 error LED DIMM 14 error LED

DIMM 2 error LED DIMM 15 error LED

DIMM 1 error LED DIMM 16 error LED

DIMM 8 error LED DIMM 9 error LED

DIMM 7 error LED DIMM 10 error LED

DIMM 6 error LED DIMM 11 error LED

DIMM 5 error LED DIMM 12 error LED

Remind button

DIMM connector 1

DIMM connector 2

DIMM connector 3

DIMM connector 4

DIMM connector 5

DIMM connector 6

DIMM connector 7

DIMM connector 8

DIMM connector 12

DIMM connector 11

DIMM connector 10

DIMM connector 9

DIMM connector 16

DIMM connector 15

DIMM connector 14

DIMM connector 13

4. If necessary, open the DIMM access doors on the memory cassette to view the DIMM LEDs.

You can use the remind button to place the system-error LED on the front panel into the remind mode (flashes every 2 seconds). By pressing this button, you acknowledge the failure but indicate that you will not take immediate action. If a new failure occurs, the system-error LED is lit again.

The system-error LED stays in remind mode until one of the following conditions occurs:

v All known problems are solved. v The server is restarted.

Chapter 3. Diagnostics 21

v A new problem occurs.

can use the remind button to delay server maintenance until a later time.

You

Diagnostic programs and error messages

The diagnostic programs are in the system flash erasable programmable read-only memory (EPROM) on the I/O board. These programs are the primary method of testing the major components of the server.

Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part. Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel.

Sometimes the first error to occur causes additional errors. In this case, the server displays more than one error message. Always follow the suggested action instructions for the first error message that appears.

Diagnostic text messages

While a test is running, the name of the test is displayed on the screen. If the test detects an error or is abnormally ended, a message is displayed to indicate the reason that the test stopped. The message is in the following form:

result test_specific_string

where:

result is one of the following results:

Passed

This test was completed without any errors.

Failed

This test discovered an error.

User Aborted

You stopped the test before it was completed.

Not Applicable

You attempted to test a device that is not present in the server.

Aborted

The test could not proceed because of the server configuration.

Warning

A possible problem was reported during the test (for example, a device that was to be tested is not installed).

test specific string

is an error code or other information about the error.

22 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Starting the diagnostic programs

This section describes the general procedure to run the diagnostic programs.

You can press F1 while running the diagnostic programs to obtain help information. You also can press F1 from within a help screen to obtain online documentation from which you can select different categories. To exit from help, press Esc.

Complete the following steps to start the diagnostic programs:

1. Turn on the server and watch the screen.

2. When the message Press F1 for Configuration/Setup, Press F2 for

Diagnostics appears, press F2.

If a power-on password is set, the server prompts you for it. Type the power-on password, and press Enter.

3. When the Diagnostic Programs screen appears, select either Extended or

Basic from the top of the screen.

4. Select the test you want to run from the list that appears; then, follow the instructions on the screen.

Notes:

a. If the server stops during testing and you cannot continue, restart the server

and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the server stopped.

b. The keyboard and mouse (pointing device) tests assume that a keyboard

and mouse are attached to the server.

c. If you run the diagnostic programs with no mouse attached to the server,

you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons. All other functions provided by mouse-selectable buttons are also available using the function keys.

d. You can test the USB keyboard by using the regular keyboard test. The

regular mouse test can test a USB mouse. Yo u can run the USB interface test only if there are no USB devices attached.

e. You can view server configuration information (such as system configuration,

memory contents, interrupt request (IRQ) use, direct memory access (DMA) use, device drivers, and so on) by selecting Hardware Info from the top of the screen.

the diagnostic programs do not detect any hardware error but the problem

If remains during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with the software package.

Diagnostic error codes are listed in “Diagnostic error codes” on page 95.

Viewing the test log

When the tests are completed, you can view the test log by selecting Utility from the top of the screen and then selecting View Test Log.

Notes:

1. You can view the test log only while you are in the diagnostic programs. When you exit the diagnostic programs, the test log is cleared (saved test logs are not affected). To save the test log so that you can view it later, click Save Log on the diagnostic programs screen and specify a location and name for the saved log file.

Chapter 3. Diagnostics 23

2. To save the test log to a diskette, you must use a diskette that you have formatted yourself; this function does not work with preformatted diskettes. If the diskette has sufficient space for the test log, the diskette may contain other data.

Viewing the system-error log

You can also view the system-error log from the diagnostic programs. See the instructions in “POST error logs” on page 17.

Recovering BIOS code

If the BIOS code in the server has become damaged, such as from a power failure during a flash update, you can recover the BIOS using the recovery boot block and a BIOS flash diskette. You can download a BIOS flash diskette from http://www.ibm.com/pc/support/.

The flash memory of the server consists of a primary page and a backup page. The J19 jumper on the I/O board controls which page is used to start the server. If the BIOS code in the primary page is damaged, you can use the backup page to start the server; then start the BIOS flash diskette to restore the BIOS code to the primary page.

To recover the BIOS code, complete the following steps:

1. Read “Safety information” on page 147 and “Handling static-sensitive devices” on page 30.

2. Turn off the server and peripheral devices and disconnect all external cables and power cords; then, remove the cover.

IXA voltage jumper (J26)

3 2 1

Boot recovery (BIOS) jumper (J19)

1 2 3

Power-on password override jumper (J20)

1 2 3

Disable Wake on LAN

1 2 3

jumper (J24)

3. Locate the boot block recovery jumper (J19 on the I/O board).

4. Move J19 to pins 2 and 3 to enable secondary boot block page.

5. Insert the BIOS flash diskette into the diskette drive.

6. Restart the server.

24 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

7. POST starts. Select 1 - Update POST/BIOS from the menu that contains

various flash (update) options.

8. When you are asked whether you want to move the current POST/BIOS image to the backup ROM location, type N.

Attention: Typing Y will copy the damaged BIOS code into the secondary

page.

9. When you are asked whether you would like to save the current code to a diskette, select N.

10. Type 1 and press Enter to continue.

Attention: Do not restart or power off the server until the update is

completed.

11. Turn off the server.

12. Move jumper J19 back to pins 1 and 2 to return to normal startup mode.

13. Replace the cover; then, restart the server.

Password override jumper

Change the position of the password override jumper by using the following procedure:

1. Read “Safety information” on page 147 and “Handling static-sensitive devices” on page 30.

2. Turn off the server and peripheral devices and disconnect all external cables and power cords; then, remove the cover.

3 2 1

IXA voltage jumper (J26)

3. Locate the power-on password override jumper (J20), removing any components that impede access to the jumper.

Note: Yo u might have to remove the Remote Supervisor Adapter II to access

4. Move the jumper from pins 1 and 2 (default) to pins 2 and 3.

the jumper.

1 2 3

Boot recovery (BIOS) jumper (J19)

1 2 3

Power-on password override jumper (J20)

1 2 3

Disable Wake on LAN jumper (J24)

Chapter 3. Diagnostics 25

5. Reinstall the cover and reconnect the external cables and power cords; then, turn on the server and access the Configuration/Setup Utility menu to change the power-on password.

6. Repeat steps 2 on page 25 and 3 on page 25; then, move the jumper back to pins 1 and 2.

7. Reinstall any components that were removed in step 3 on page 25; then, reinstall the cover and reconnect the external cables and power cord.

Changing the position of this jumper does not affect the administrator password check if an administrator password is set.

Attention: If an administrator password is set and then forgotten, it cannot be

overridden or removed. You must replace the operator information panel.

Forcing a power-on

Complete the following steps to turn on the server without pressing the power-on button:

1. Read “Safety information” on page 147 and “Handling static-sensitive devices” on page 30.

2. Turn off the server and peripheral devices and disconnect all external cables and power cords; then, remove hot-swap fan number 2 (see “Replacing a hot-swap fan” on page 55).

Force power-on jumper (J10)

Light-path diagnostics button

Microprocessor 3 VRM error LED

Microprocessor 3 VRM connector

Microprocessor 1 socket

Microprocessor 1 error LED

Microprocessor 2 error LED

Microprocessor 2 socket

Microprocessor 4 VRM error LED

Microprocessor 4 VRM connector

Microprocessor 4 socket

Light-path test LED

Microprocessor 4 error LED

Microprocessor 3 socket

Microprocessor 3 error LED

3. Locate the force power-on jumper (J10), and place a jumper over the two pins.

4. Reinsert the microprocessor tray assembly fully into the server and reconnect the cables and power cords. The server will turn on.

5. To return the jumper to its default position, repeat step 2; then, remove the jumper from J10.

6. Reinsert the microprocessor tray assembly fully into the server and reconnect the cables and power cords.

26 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Power checkout

Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition. A general procedure for troubleshooting power problems is as follows:

1. Turn off the server and disconnect all ac power cords.

2. Check for loose cables in the power subsystem. Also check for short circuits, for example, if there is a loose screw causing a short circuit on a circuit board.

3. Remove adapters and disconnect the cables and power connectors to all internal and external devices until the server is at the minimum configuration required to start the server (see “Minimum operating requirements” on page

136).

4. Reconnect all ac power cords and turn on the server. If the server starts up successfully, replace adapters and devices one at a time until the problem is isolated.

If the server does not start up from the minimal configuration, replace FRUs of minimal configuration one at a time until the problem is isolated.

To use this method, it is important to know the minimum configuration required for a system to start (see “Minimum operating requirements” on page 136). For specific problems, see “Power LED errors” on page 130.

Ethernet controller troubleshooting

The method of testing the Ethernet controller depends on which operating system is being used (see the Ethernet controller device driver readme file).

If the problem remains after you check the operating system documentation, try the following:

v Make sure that the Ethernet cable is installed correctly.

The network cable must be securely attached at all connections. If the cable is attached but the problem remains, try a different cable.

If you set the Ethernet controller to operate at 100 Mbps, you must use Category 5 cabling.

If you directly connect two systems (without a hub), or if you are not using a hub with X ports, use a crossover cable.

Note: To determine whether a hub has an X port, check the port label. If the

label contains an X, the hub has an X port.

v Determine whether the hub supports auto-negotiation. If it does not, try

configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub.

v Check the Ethernet controller LEDs on the server rear panel. These LEDs

indicate whether a problem exists with the connector, cable, or hub. – The Ethernet Link Status LED is lit when the Ethernet controller receives a

LINK pulse from the hub. If the LED is off, there might be a defective connector or cable or a problem with the hub.

– The Ethernet transmit/receive activity LED is lit when the Ethernet controller

sends or receives data over the Ethernet Network. If the Ethernet Transmit/Receive Activity light is off, make sure that the hub and network are operating and that the correct device drivers are loaded.

Chapter 3. Diagnostics 27

v Check the LAN activity LED on the rear of the server. The LAN activity LED is lit

when data is active on the Ethernet network. If the LAN activity LED is off, make sure that the hub and network are operating and that the correct device drivers are loaded.

v Make sure that you are using the correct device drivers, which come with the

server.

v Check for operating-system-specific causes for the problem. v Make sure that the device drivers on the client and server are using the same

protocol.

If the Ethernet controller still cannot connect to the network, inform the network administrator.

28 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 4. Installing options

This chapter provides basic instructions for installing hardware options in your server. These instructions are intended for users who are experienced with setting up IBM server hardware.

Installation guidelines

Before you begin installing options in your server, read the following information:

v Read “Safety information” on page 147 and “Handling static-sensitive devices” on

page 30. This information will help you work safely with your server and options.

v Make sure that you have an adequate number of properly grounded electrical

outlets for your server, monitor, and other devices that you will connect to the server.

v Back up all important data before you make changes to disk drives. v Have a small Phillips screwdriver available. v Have a small flat-blade screwdriver available. v You do not need to turn off the server to install or replace hot-swap power

supplies, hot-swap fans, or hot-plug Universal Serial Bus (USB) devices.

Attention: The Remote Supervisor Adapter II is not a hot-swap or hot-plug

device.

v The orange color on components and labels identifies hot-swap or hot-plug

components. You can install or remove hot-swap and hot-plug components while the server is running, provided that the server is configured to support this capability. See the instructions in this chapter for more information about removing and installing hot-swap and hot-plug components.

v The blue color on components and labels indicates touch points, where a

component can be gripped, a latch moved, and so on.

v For a list of supported options for your server, go to

http://www.ibm.com/pc/compat/.

System reliability guidelines

To help ensure proper system cooling and system reliability, make sure that:

v Each of the drive bays has a drive or a filler panel and electromagnetic

compatibility (EMC) shield installed in it.

v There is adequate space around the server to allow the server cooling system to

work properly. See the documentation that comes with the rack.

v You have followed the cabling instructions that come with optional adapters. v You have replaced a failed fan as soon as possible. v You have replaced a hot-swap drive within 2 minutes of removal. v Microprocessor sockets 2, 3, and 4 each contain either a microprocessor baffle

or a microprocessor and heat sink at all times.

v You do not operate the server without the cover for more than two minutes.

Working inside a server with power on

Your server supports hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on:

v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts

before working inside the server; do not wear cuff links while you are working inside the server.

v Do not allow your necktie or scarf to hang inside the server. v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist

watches.

v Remove items from your shirt pocket, such as pens and pencils, that could fall

into the server as you lean over it.

v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws,

into the server.

Handling static-sensitive devices

Attention: Static electricity can damage electronic devices, including your server.

To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the following precautions:

v Limit your movement. Movement can cause static electricity to build up around

you.

v Handle the device carefully, holding it by its edges or its frame. v Do not touch solder joints, pins, or exposed circuitry. v Do not leave the device where others can handle and damage it. v While the device is still in its static-protective package, touch it to an unpainted

metal part of the server for at least 2 seconds. This drains static electricity from the package and from your body.

v Remove the device from its package and install it directly into the server without

setting down the device. If it is necessary to set down the device, put it back into its static-protective package. Do not place the device on your server cover or on a metal surface.

v Take additional care when handling devices during cold weather. Heating reduces

indoor humidity and increases static electricity.

30 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Major components of the xSeries 365 server

The following illustration shows the major components of the xSeries 365 server.

The orange color on components and labels in the server identifies hot-swap or hot-plug components. Yo u can install or remove these components while the system is running, provided that the server is configured to support this function.

The blue color on components and labels indicates touch points where a component can be gripped, a latch moved, and so on.

Note: The illustrations in this document might differ slightly from your hardware.

Hot-swap fans

Operator information panel

SCSI backplane

PCI-X divider

Remote Supervisor Adapter II

PS2

PS1

Memory cassette

Hard disk drive air baffle

Hard disk drive filler panel

CD-ROM drive

Hot-swap Hard disk drive

Microprocessor

Heat sink

Hot-swap power supply

Diskette drive

x S e r i e

s 3 6

Bezel

Microprocessor baffle

Chapter 4. Installing options 31

Removing the cover and bezel

Complete the following steps to remove the cover and bezel:

1. Read “Safety information” on page 147 and “Installation guidelines” on page 29.

2. If you are installing or replacing a non-hot-swap component, turn off the server and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server.

3. Slide the server out of the rack until the slide rails lock into place.

Top cover

Cover release latch

Bezel

S e r

i e s

3 6 5

4. Lift the cover-release latch. The cover slides to the rear approximately 13 mm (0.5 inch). Lift the cover off the server.

Attention: For proper server performance, do not leave the top cover off for

more than two minutes while the server is running.

5. Press on the bezel retention tabs at the top edge of the bezel, and pull the top of the bezel slightly away from the server.

6. Lift the bezel up to release the two tabs at the bottom edge of the bezel.

32 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

PCI or PCI-X adapters

The following notes describe the types of adapters that your server supports and other information that you must consider when installing a PCI or PCI-X adapter:

v The server supports 3.3 V and universal PCI and PCI-X adapters; it does not

support 5.0-V-only adapters.

v The following illustration shows the location and bus speeds of the PCI-X

expansion slots on the I/O board.

Note: The illustrations in this document might differ slightly from your hardware.

Attention LED

Power LED

PCI slot 1 33 MHz 64-bit

PCI-X slot 2 100 MHz 64-bit

PCI-X slot 3 133 MHz 64-bit

PCI-X slot 4 133 MHz 64-bit

PCI-X slot 5 133 MHz 64-bit

PCI-X slot 6 133 MHz 64-bit

SCSI internal cable connector (J17)

v Each PCI/PCI-X slot is on a separate PCI bus.

Slot number PCI Bus

1 0 2 3 3 6 4 F (15) 5 C (12) 6 9

v Slot 1 is a PCI slot and is dedicated to the Remote Supervisor Adapter II. The

adapter will operate in PCI mode only. The bus speed is 33 MHz only. The adapter is non-hot-swappable; turn off the server when removing and installing the adapter.

v For slots 2 through 6, the bus speed will be set to the speed of the adapter; if a

PCI adapter is installed, the bus will run in PCI mode.

v If you install a ServeRAID 6i adapter, it must be installed in slot 2. v If you install an IXA adapter, it must be installed in slot 3. v Locate the documentation that comes with the adapter and follow those

instructions in addition to the instructions in this chapter.

Chapter 4. Installing options 33

v If you need to change switch settings or jumper settings on the adapter, follow

the instructions that come with the adapter.

v The server scans devices and PCI-X slots to assign system resources in the

following order: CD-ROM drive; disk drives; integrated Ethernet controller; integrated SCSI devices; and PCI-X slots 1, 2, 3, 4, 5, and 6. If an RXE-100 enclosure is attached to the server, the scan continues in sequence with PCI slots 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, and 18.

Note: Yo u can use the Configuration/Setup Utility program to change the

sequence and have the server scan one of the first six PCI slots before it scans the integrated devices. You cannot change the scan sequence of the PCI slots in an RXE-100 enclosure.

v The PCI-X slot numbers in an RXE-100 enclosure are assigned in the following

order:

Slots in RXE-100 enclosure

6 slots on A side only 7 - 12* (A1 - A6) none 6 slots on B side only none 7 - 12* (B1 - B6) 12 slots 7 - 12 (A1 - A6) 13 - 18 (B1 - B6) * Both sides are numbered 7-12 when an RXE-100 enclosure is shared.

Slot numbers assigned

to A side

Slot numbers assigned

to B side

v If you install a RAID adapter other than a ServeRAID 6i adapter to control

internal hot-swap hard disk drives, you might need to disconnect the internal channel cable from the SCSI RAID cable connector (J17) on the I/O board and connect it to the RAID adapter. No recabling is needed for a ServeRAID 6i adapter. See the information that comes with your RAID adapter.

v If you install a RAID adapter to control external hard disk drives, connect one

end of the RAID external channel cable (separately orderable) to an external channel connector on the edge of the RAID adapter that is accessible from the rear of the server; then, route the cable to the external SCSI device and connect it to the applicable connector.

Note: See the documentation that comes with the RAID adapter for any

additional cabling instructions. That documentation also provides information about installing the RAID software and configuring the RAID adapter. For a list of supported RAID adapters, go to http://www.ibm.com/pc/us/compat/.

v Before attempting to install a new adapter, make sure that there is an available

slot at the correct bus speed for it. If you need additional PCI-X slots, you can purchase a remote I/O expansion enclosure through your IBM marketing representative or authorized reseller.

Notes:

1. Before hot-swapping any PCI-X adapters, read the information in “Working inside a server with power on” on page 30.

2. For hot-pluggable adapters, make sure that the PCI hot-plug device driver is installed. For details, see the documentation that comes with the adapter.

3. For information on cabling the Remote Supervisor Adapter II and on updating its software and firmware, see the User’s Guide on the IBM xSeries Documentation CD.

34 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Installing a PCI or PCI-X adapter

Complete the following steps to install a PCI/PCI-X adapter.

1. Read “Safety information” on page 147 and “Installation guidelines” on page 29.

2. If the adapter is not hot-pluggable, turn off the server and peripheral devices, and disconnect the power cords and all external cables.

3. Remove the server cover (see “Removing the cover and bezel” on page 32) and determine which PCI-X expansion slot you will use for the adapter.

Adapter guide

PCI-X divider

Power LED (green)

Attention LED (yellow)

Ta b

Adapter retention latch

4. See the documentation that comes with your adapter for instructions for setting jumpers or switches and for any cabling instructions.

Note: Route adapter cables before you install the adapter.

5. Set any jumpers or switches as described by the adapter manufacturer.

6. Install the adapter: a. Open the blue adapter guide by lifting the front edge, as shown in the

illustration.

b. Push the orange adapter retention latch toward the rear of the server and

open the tab. The power LED turns off for the slot. c. Remove the expansion-slot cover. d. Carefully grasp the adapter by its top edge or upper corners, and align it

with the connector on the PCI-X board. e. If necessary remove the extension handles or bracket before installing a

long adapter.

Chapter 4. Installing options 35

Attention: When you install an adapter, avoid touching the components

and gold-edge connectors on the adapter. Be sure the adapter is correctly seated in the connector. Incorrectly seated adapters might cause damage to

the I/O board or to the adapter. f. Press the adapter firmly into the adapter connector. g. Push down on the blue adapter guide to stabilize the adapter. h. Close the tab; then, push down on the blue adapter retention latch until it

clicks into place, securing the adapter.

Connect any required cables to the adapter.

8. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 58.

Removing a PCI or PCI-X adapter

To remove an adapter, complete the following steps:

1. Complete steps 1 on page 35 through 3 on page 35.

2. Open the blue adapter guide (see step 6a on page 35) and the orange adapter retention latch (see step 6b on page 35).

3. If the adapter has any internal cables, disconnect them.

4. Carefully grasp the adapter by its top edge or upper corners and pull the adapter up and out of the server.

5. If the adapter slot will remain empty, close the blue adapter guide and the orange adapter retention latch, and replace the expansion slot cover.

6. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 58.

Installing a hot-swap hard disk drive

The following notes describe the types of hard disk drives that your server supports and other information that you must consider when installing a hard disk drive:

v The server supports up to six 26 mm (1-inch), 3.5-inch, hot-swap hard disk drives

in the hot-swap bays.

v Each hot-swap drive is in a tray, which has a green activity LED and an amber

status LED in the upper-right corner. The activity LED flashes when the drive is active; the status LED is lit if the drive has an error. Each hot-swap drive has a single-connector-attached (SCA) connector, which connects directly into the hot-swap SCSI hard disk drive backplane. The backplane controls the SCSI IDs for the hot-swap drives.

v Before you install a hot-swap hard disk drive, take the following actions:

– Inspect the drive tray for any signs of damage. – Make sure that the drive is installed in the tray correctly. – If your server has an optional RAID adapter installed, see the documentation

that comes with the adapter for information about installing a hard disk drive.

Complete

1. Read “Safety information” on page 147 and “Installation guidelines” on page 29.

2. Remove the filler panel and air baffle from one of the empty hot-swap bays, if

the following steps to install a hard disk drive:

present.

Attention: To maintain proper system cooling, do not operate the server for

more than 10 minutes without either a drive or filler panel installed in each bay.

36 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Drive-tray assembly

Air baffle

Drive handle (in open position)

Filler panel

3. Install the hard disk drive in the hot-swap bay: a. Make sure that the tray handle is open (that is, perpendicular to the front of

the drive). b. Align the drive assembly with the guide rails in the bay. c. Gently push the drive assembly into the bay until the drive stops. d. Push the tray handle to the closed (locked) position. e. Check the hard disk drive status LED to make sure that the hard disk drive

is operating correctly. If the amber hard disk drive status LED for a drive is

lit continuously, that individual drive is faulty and needs to be replaced. If the

green hard disk drive activity LED is flashing, the drive is being accessed.

4. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 58.

Note: If the server has a RAID controller or adapter installed, you might need

to reconfigure the disk arrays after installing hard disk drives. See the documentation that comes with the adapter for more information.

Chapter 4. Installing options 37

Replacing the CD-ROM drive

Complete the following steps to replace the CD-ROM drive:

1. Read “Safety information” on page 147 and “Installation guidelines” on page 29.

2. Turn off the server, disconnect all power cords and external cables, and remove the top cover (see “Removing the cover and bezel” on page 32).

Flex cable

Drive guide

Wire spring

Retention hook

CD-ROM drive

Diskette drive

Drive guide

Wire spring Retention hook

3. Slip the wire spring from under the retention hook and pull it away from the drive. Set the wire spring aside.

4. Slide the drive out of the front of the server.

5. Slide the replacement drive into the bay.

6. Align the holes in the side of the drive with the hole in each drive guide.

7. Push each end of the wire spring through the hole in the drive guide (beginning with the front hole) and into the hole in the drive; then, push the middle of the wire spring under the retention hook.

8. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 58

38 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Memory modules

The following notes describe the types of dual inline memory modules (DIMMs) that your server supports and other information that you must consider when installing DIMMs:

v Your server supports 2.5 V, 184-pin, error correcting code (ECC), double-data

v DIMMs can be removed and replaced through the of the memory cassette. v You can increase the amount of memory in the server by replacing the DIMMs

v For a server with an 8-DIMM-connector memory cassette, you can increase the

v The server uses interleaved DIMMs, which requires that you install DIMMs in

You must populate the DIMM connectors in the following order with the largest

rate (DDR) SDRAM, PC2100 registered DIMMs with Chipkill memory protection.

with higher-capacity DIMMs or installing additional pairs of DIMMs in open sockets. The server supports 512 MB, 1 GB, and 2 GB DIMMs. See the ServerProven

list at http://www.ibm.com/pc/compat/ for an updated list of

memory modules supported by the server.

memory capabilities of your server by upgrading to the 16-connector memory

cassette. The 16-connector memory cassette supports memory mirroring and

Memory ProteXion. See the ServerProven list at http://www.ibm.com/pc/compat/ for a list of memory cassettes supported by the server. More information on Memory ProteXion and memory mirroring is available in the User’s Guide on the

xSeries Documentation CD.

specific configurations: – In the 8-DIMM-connector memory cassette, install DIMMs in pairs. Each pair

must be of the same type, capacity, and speed. The DIMM connectors are arranged in two groups of four rows each; the server comes with one pair of DIMMs installed in DIMM connectors 1 and 5 in the memory cassette.

– In the 16-DIMM memory cassette, the DIMM connectors are arranged in two

groups of eight rows each. In non-mirrored mode, install DIMMs in pairs; in mirrored mode, install DIMMs in quads, or groups of 4. Each pair or quad must be of the same type, capacity, and speed.

size first:

8-DIMM memory board

First pair DIMMs 1 and 5 Second pair DIMMs 2 and 6 Third pair DIMMs 3 and 7 Fourth pair DIMMs 4 and 8

16-DIMM memory board in non-mirrored mode

First pair DIMMs 1 and 3 Second pair DIMMs 14 and 16 Third pair DIMMs 2 and 4 Fourth pair DIMMs 13 and 15 Fifth pair DIMMs 5 and 7 Sixth pair DIMMs 10 and 12 Seventh pair DIMMs 6 and 8 Eighth pair DIMMs 9 and 11

Chapter 4. Installing options 39

16-DIMM memory board in mirrored mode

First quad DIMMs 1, 3, 14, and 16 Second quad DIMMs 2, 4, 13, and 15 Third quad DIMMs 5, 7, 10 and 12 Fourth quad DIMMs 6, 8, 9 and 11

Note: When memory mirroring is enabled, reported memory is reduced to half of

Use the Configuration/Setup Utility program to enable or disable mirrored mode. More information about memory mirroring is available in the Option Installation

Guide on the IBM xSeries Documentation CD.

DIMM banks and ports

The DIMMs constitute the following memory banks and use the following memory ports:

8-DIMM memory board

installed memory.

Bank 1

Bank 2

Bank 3

Bank 4

Port 2

Port 1

40 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

16-DIMM memory board

Bank 1 Bank 5

Bank 3 Bank 7

When you restart the server after adding or removing a pair or quad of DIMMs, the server displays a message that the memory configuration has changed.

DIMM installation

Complete the following steps to install DIMMs:

Note: Depending on the model, the memory cassette in your server might not have

1. Read “Safety information” on page 147, “Installation guidelines” on page 29, and

2. Turn off the server and peripheral devices, and disconnect the power cords and

3. Open the two DIMM access doors on the top of the memory cassette.

Bank 2 Bank 6

Bank 4 Bank 8

Port 1Port 2

doors; this is normal. If the memory cassette has no doors, disregard any instructions to open or close the doors.

the documentation that comes with the DIMMs.

all external cables. Remove the top cover (see “Removing the cover and bezel” on page 32).

Chapter 4. Installing options 41

PS2

PS1

4. Open the retaining clip on each end of the DIMM connector.

Attention: To avoid breaking the DIMM retaining clips or damaging the DIMM

connectors, open and close the clips gently.

5. Touch the static-protective package that contains the DIMM option to any unpainted metal surface on the server. Then, remove the DIMM from the package.

6. Turn the DIMM so that the DIMM keys align correctly with the slot.

Note: The following illustration shows installing DIMMs in an 8-DIMM-connector

memory board.

42 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

DIMM 2

DIMM 6

DIMM 1

DIMM 5

DIMM connector 2

DIMM connector 6

Retaining clips

7. Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector. Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously. The retaining clips snap into the locked position when the DIMM is firmly seated in the connector. If there is a gap between the DIMM and the retaining clips, the DIMM has not been correctly inserted; open the retaining clips, remove the DIMM, and then reinsert it.

8. Repeat steps 4 on page 42 through 7 for each additional DIMM that you install. Close the DIMM access doors when you have finished.

9. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 58.

Chapter 4. Installing options 43

Installing a microprocessor

The following notes describe information that you must consider when installing a microprocessor in the server:

v The server comes with a minimum of one microprocessor installed on the

microprocessor board in the microprocessor tray and supports up to four microprocessors. With more than one microprocessor, the server can operate as a symmetric multiprocessing (SMP) server. With SMP, certain operating systems and application programs can distribute the processing load among the microprocessors. This enhances performance for database and point-of-sale applications, integrated manufacturing solutions, and other applications. The following illustration shows the microprocessor connectors and the microprocessor voltage regulator module (VRM) connectors on the microprocessor tray assembly.

Note: The voltage regulators for microprocessors 1 and 2 are integrated on the

microprocessor tray assembly; the VRMs for microprocessors 3 and 4 come with the microprocessor options and must be installed on the microprocessor tray assembly.

Light-path diagnostics button

Microprocessor 3 VRM error LED

Microprocessor 3 VRM connector

Microprocessor 1 socket

Microprocessor 1 error LED

Microprocessor 2 error LED

Microprocessor 2 socket

Microprocessor 4 VRM error LED

Microprocessor 4 VRM connector

Microprocessor 4 socket

Light-path test LED

Microprocessor 4 error LED

Microprocessor 3 socket

Microprocessor 3 error LED

v If one microprocessor is installed:

– The microprocessor is installed in microprocessor connector 1 (U22). – The microprocessor supports both the startup and application processes.

v If you install additional microprocessors in the server, microprocessor 2 is

installed in microprocessor connector 2 (U23); microprocessor 3 is installed in connector 3 (U24); microprocessor 4 is installed in connector 4 (U25).

v A new microprocessor comes in a kit with a VRM and a heat sink. The VRM is

used only with microprocessor 3 or 4.

v Read the documentation that comes with the microprocessor to determine

whether you need to update the server basic input/output system (BIOS) code. The most current level of BIOS code for the server is available from http://www.ibm.com/pc/support.

44 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

v To use SMP, obtain an SMP-capable operating system. For a list of supported

operating systems, go to http://www.ibm.com/pc/compat/.

Attention: To avoid damage and to ensure proper server operation, review the

following information before you install a microprocessor:

v Make sure that the microprocessors are the same type, have the same cache

size, and have the same clock speed.

v Make sure that the microprocessor internal and external clock frequencies are

identical.

v See the ServerProven list at http://www.ibm.com/pc/compat/ for a list of

microprocessors that are supported by the server.

v When installing additional microprocessors, populate the microprocessor

connectors in numeric order, starting with connector 2. If you install the microprocessors in the wrong order, the server will not turn on.

v Avoid touching the components and pins on the microprocessor. Ensure that the

microprocessor is completely and correctly seated in the socket. Incomplete insertion might cause damage to the microprocessor board or to the microprocessor.

Complete

1. Read “Safety information” on page 147 and “Installation guidelines” on page

the following steps to install a microprocessor:

29.

2. Turn off the server and all peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server.

3. Remove the server cover and bezel (see “Removing the cover and bezel” on page 32).

Chapter 4. Installing options 45

4. Remove the memory cassette (see “Replacing the memory cassette” on page

56).

46 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Hot-swap fan 5

Hot-swap fan 6

Fan Error LED

Hot-swap fan 3

Hot-swap fan 4

Hot-swap fan 1

Hot-swap fan 2

5. Remove all fans (see “Replacing a hot-swap fan” on page 55).

Microprocessor-tray

6. Remove the microprocessor tray:

levers

release latch

a. Lift the microprocessor-tray release latch (1). b. Open the microprocessor-tray levers (2)).

Attention: The microprocessor tray is heavy. Pull the tray part-way out of

the server, reposition your hands to grasp the body of the tray, and then pull the tray out the rest of the way.

Chapter 4. Installing options 47

c. Pull out the microprocessor tray (3)).

Note: The new microprocessor comes in a kit with a VRM and a heat sink.

The VRM is used only with microprocessors 3 and 4.

Captive screws

Heat sink 3

Microprocessor 3

Microprocessor 3 VRM

Microprocessor baffle

Microprocessor-tray levers

7. Remove the microprocessor baffle from the empty microprocessor socket and store the microprocessor baffle for future use.

8. Remove the protective cover, tape, or label from the surface of the microprocessor socket, if any is present.

9. Lift the microprocessor-release lever to the open position (135°).

48 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Lever closed

Lever fully open

Lever closed

Lever fully open

Attention: You must ensure that the locking lever on the microprocessor

socket is in the fully-open position before you insert the microprocessor in the socket. Failure to do so might result in permanent damage to the microprocessor, microprocessor socket, and microprocessor-tray assembly.

10. Install the microprocessor: a. Touch the static-protective package containing the new microprocessor to

any unpainted metal surface on the server; then, remove the microprocessor from the package.

b. Position the microprocessor over the microprocessor connector as shown

in the following illustration. Carefully press the microprocessor into the socket.

Attention: To avoid bending the pins on the microprocessor, do not use

excessive force when pressing it into the socket.

Microprocessor

Microprocessor orientation indicator

Microprocessor connector

Microprocessorrelease lever

11. Close the microprocessor-release lever to secure the microprocessor.

Attention:

v Do not disturb or contaminate the thermal material on the bottom of the new

heat sink. Doing so damages its heat-conducting capability and exposes the new microprocessor to overheating.

v If you need to remove the heat sink after installing it, note that the thermal

material might have formed a strong bond between the heat sink and the microprocessor. Do not force the heat sink and microprocessor apart; doing so can damage the microprocessor pins. Loosening one captive screw fully before loosening the other captive screw helps break the bond between the components without damaging them.

Remove the heat sink from its package and remove the cover from the bottom

12. of the heat sink. Make sure that the thermal material is still on the bottom of the heat sink. Remove the release liner and orient the heat sink above the microprocessor; then, press the heat sink into place. Press firmly on the captive screws and tighten them, alternating between screws until they are tight. Do not overtighten the screws.

13. If you installed microprocessor 3 or 4, install the VRM in the associated VRM socket.

a. Open the retaining clips at either end of the VRM connector.

Attention: To avoid breaking the VRM retaining clips or damaging the

VRM connectors, open and close the clips gently.

Chapter 4. Installing options 49

b. Turn the VRM so that the VRM keys align correctly with the connector. c. Insert the VRM into the connector. Firmly press the VRM straight down into

the connector by applying pressure on both ends of the VRM simultaneously. The retaining clips snap into the locked position when the VRM is firmly seated in the connector. If there is a gap between the VRM and the retaining clips, the VRM has not been correctly inserted; open the retaining clips, remove the VRM, and then reinsert it.

Reinstall the microprocessor tray in the server.

14. a. Make sure the microprocessor-tray release latch is open; then, push the

microprocessor tray into the server.

Attention: Before installing the microprocessor tray, fans must be

removed from the server and the microprocessor-tray release latch must be open. Attempting to insert the microprocessor tray if any fans are installed or if the latch not fully open will result in damage to the

microprocessor tray. b. Close the tray levers and make sure they are securely latched. c. Press the microprocessor tray release latch down. d. Reinstall the fans and memory cassette in the server.

15. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 58.

50 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Installing a hot-swap power supply

Note: Under some conditions, the two rear fans in front of the power supplies will

be operating when the server is turned off and connected to ac power. This enables the power supplies to be cooled when they are generating power for standby functions.

The following notes describe information that you must consider when installing a hot-swap power supply in the server:

v The server comes with a minimum of one power supply and supports up to two

power supplies.

v The power supplies are numbered from left to right (1 to 2) as viewed from the

rear of the server. Power supplies must be installed in the following sequence: power supply 1, then power supply 2.

v If you install or remove a power supply, observe the following precautions:

Statement 8

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Chapter 4. Installing options 51

Locking handle (open)

Locking latch

Power supply 2 (PS2) AC power connector

cover

Power supply 1 (PS1)

AC power LED (green)

DC power LED (green)

Fan LED (amber)

Complete the following steps to install a hot-swap power supply:

1. Read “Safety information” on page 147 and “Installation guidelines” on page 29.

2. Remove the cover (see “Removing the cover and bezel” on page 32).

3. If you are adding a power supply to an empty power bay, remove the cover

from the ac power connector opening on the rear of the server.

4. If you are replacing a failed power supply, remove the failed power supply from

the bay. a. Unplug the power cord from the connector on the back of the failed power

supply.

b. Press the locking latch on the power supply handle and move the locking

handle to the open position.

c. Lift the failed power supply out of the bay.

Raise the power supply handle to the open position.

6. Place the new power supply into the power bay in the chassis and fully close

the locking handle.

7. Connect one end of the power cord for the new power supply into the connector

on the back of the power supply; route the power cord through the cable-management arm and connect the other end of the power cord into a properly grounded electrical outlet.

8. Make sure that the ac power LED on the rear of the power supply and the ac

power LED on the top of the power supply are lit, indicating that the power supply is operating correctly. If the server is turned on, make sure that the dc power LED on the top of the power supply is lit also.

9. Continue with “Completing the installation” on page 58.

52 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Replacing the battery

The following notes describe information that you must consider when replacing the battery in the server.

v When replacing the battery, you must replace it with a lithium battery of the same

type from the same manufacturer.

v To order replacement batteries, call 1-800-426-7378 within the United States, and

1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM reseller or IBM marketing representative.

v After you replace the battery, you must reconfigure the system and reset the

system date and time.

v To avoid possible danger, read and follow the following safety statement.

Statement 2

CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Dispose

Complete the following steps to replace the battery:

of the battery as required by local ordinances or regulations.

1. Read “Safety information” on page 147 and “Installation guidelines” on page 29, and follow any special handling and installation instructions supplied with the replacement battery.

2. Turn off the server and all peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server.

3. Remove the server cover (see “Removing the cover and bezel” on page 32

4. Using the illustrations at “Replacing the I/O board and power backplane assembly” on page 81 as a reference, locate the battery on the I/O board.

5. Remove the battery: a. Use one finger to press the top of the battery clip away from the battery. b. Lift and remove the battery from the socket.

Figure 1. Removing the battery

Chapter 4. Installing options 53

6. Insert the new battery: a. Position the battery so that the positive (+) symbol is facing away from you. b. Use one finger to press the top of the battery clip away from the battery. c. Press the battery into the socket until it clicks into place. Make sure that the

battery clip holds the battery securely.

Figure 2. Installing the battery

7. Reinstall the server cover as described in “Installing the cover and bezel” on page 58.

8. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server.

Note: Yo u must wait approximately 20 seconds after you connect the power

cord of the server to an electrical outlet before the power-control button becomes active.

9. Start the Configuration/Setup Utility program and set configuration parameters.

v Set the system date and time. v Set the power-on password. v Reconfigure the server.

the section about using the Configuration/Setup Utility program in the

See

User’s Guide on the IBM xSeries Documentation CD for details.

54 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Replacing a hot-swap fan

The following notes describe information that you must consider when replacing a hot-swap fan in the server.

v The server comes with six hot-swap fans. v You do not need to turn off the power to the server to replace a hot-swap fan.

Attention: If a fan fails, replace it within 48 hours to help ensure proper cooling.

Complete the following steps to replace a hot-swap fan:

1. Read “Safety information” on page 147 and “Installation guidelines” on page 29.

2. Remove the top cover (see “Removing the cover and bezel” on page 32).

Attention: To ensure proper system cooling, do not leave the top cover off the

server for more than two minutes.

3. Open the fan-locking handle by sliding the orange release latch in the direction of the arrow.

4. Pull upward on the free end of the handle to lift the fan out of the server.

Fan Error LED

Hot-swap fan 5

Hot-swap fan 6

Hot-swap fan 3

Hot-swap fan 4

Hot-swap fan 1

Hot-swap fan 2

5. Open the fan-locking handle on the replacement fan, lower the fan into its socket, and rotate the handle to the locked position.

6. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 58.

Chapter 4. Installing options 55

Replacing the memory cassette

The following notes describe information that you must consider when replacing the 8-DIMM-connector memory cassette in the server with a 16-DIMM-connector memory cassette:

v The memory cassette is not hot-swappable; you must turn off the server before

replacing the memory cassette.

v For a server with an 8-DIMM-connector memory cassette, you can increase the

memory capabilities of your server by upgrading to the 16-connector memory cassette. The 16-connector memory cassette supports memory mirroring and Memory ProteXion. See the ServerProven list at http://www.ibm.com/pc/compat/ for a list of memory cassettes supported by the server.

Complete the following steps to replace the memory cassette in the server.

1. Read “Safety information” on page 147 and “Installation guidelines” on page 29.

2. Turn off the server and all peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server.

3. Remove the server cover (see “Removing the cover and bezel” on page 32).

4. Remove the current memory cassette:

a. Using both hands, pull the memory cassette locking handle in an arc toward

the front of the server (1) until the memory cassette is released.

b. Lift the memory cassette out of the server (2).

Install the new memory cassette in the server:

56 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

a. Pull the new memory cassette locking handle in an arc toward the front of

the cassette.

b. Orient the cassette as shown in the illustration in step 4; then, lower the

cassette into place.

c. Using both hands, rotate the locking handle toward the rear of the server,

making sure when you finish that the cassette is fully seated and the locking handle is all the way down.

When the cassette is fully seated and the handle is all the way down,

Note:

two black pins protrude through the blue insert on the handle.

PS2

Indicator pins

PS1

6. Install DIMMs in the memory cassette; you can use the DIMMs from the previous memory cassette. See “DIMM installation” on page 41 for the DIMM population order to use.

Note: Use the Configuration/Setup Utility program to enable or disable mirrored

memory mode.

7. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 58.

Chapter 4. Installing options 57

Completing the installation

This section describes how to complete the installation.

Installing the cover and bezel

Complete the following steps to install the server cover and bezel:

1. Before installing the cover, check that all internal cables, adapters, and other components are installed and seated correctly and that you have not left loose tools or parts inside the server.

2. Move the cover-release latch to the open (up) position.

Top cover

Cover release latch

S e r

i e s

3 6

Bezel

3. Position the cover on top of the server and press down on the cover-release latch. The cover slides forward into position.

4. Insert the tabs on the cover into the matching slots in the server chassis and slide the cover forward.

5. Press down on the cover-release latch. The cover-release latch slides the cover forward into position and locks the cover in place.

6. Insert the tabs on the bottom of the bezel into the matching holes on the server chassis.

7. Push the top of the bezel toward the server until the two tabs at the top of the sides of the bezel snap into place.

8. Slide the server fully into the rack cabinet.

9. If you disconnected any power cords or external cables from the server, reconnect the external cables first. If you are adding any new peripheral devices (see “Connecting the cables” on page 59 for details), you can then connect the external cables from those devices. Then, connect the power cords to properly grounded electrical outlets.

Depending on the options that you installed, you might need to run the

Note:

Configuration/Setup Utility program to update the server configuration. See “Updating the server configuration” on page 60, “Using the Configuration/Setup Utility program” on page 11, and the User’s Guide for more information.

58 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Connecting the cables

This section describes how to connect cables to the server, with particular instructions for the RXE Expansion Port, RXE Management Port, and Ethernet connectors. When instructed, see the applicable documentation for more details.

Note: The external power connection on the Remote Supervisor Adapter II is not

supported on the xSeries 365 server.

For details about the locations and functions of all of the ports, indicators, and connectors see “I/O connectors” on page 61.

Remote Supervisor Adapter II ASM

Power-supply connector

Remote Supervisor Adapter II USB

SCSI

Remote Supervisor Adapter II Ethernet ( RJ-45)

12345 6

RXE Management port

Serial

Keyboard

Mouse

RXE Expansion port

Remote Supervisor Adapter II video

Ethernet 2 USB 2

Ethernet 1 USB 1

The following illustration shows the cable routing for a typical server configuration. Detailed cabling instructions, including the use of the cable management arm (shipped with the server) are in the Rack Installation Instructions provided with the server.

The illustrations in this document might differ slightly from your hardware.

See the documentation that comes with any option you install for additional cabling instructions. It might be easier for you to route cables before you install certain options.

If you have just connected the power cords of the server into an electrical outlet, wait 20 seconds before pressing the power-control button.

Chapter 4. Installing options 59

RXE connector cabling

Your server has one RXE Expansion Port and one RXE Management Port located on the rear of the server. Use these connectors to connect the server to a remote I/O enclosure and to expand the number of PCI-X slots that are available for use by the server. For detailed information about cabling the RXE ports, see the documentation that comes with the remote I/O enclosure.

Complete the following steps to cable your server to a remote I/O enclosure:

xSeries 365 Type 8861

RXE Expansion Port (A)

RXE Management Port

RXE Expansion Port

A (in) PortRXE Management

12345 6

RXE-100

1. Using an RXE Expansion cable, connect one end of the cable to the RXE Expansion Port on the server.

2. Connect the opposite end of the cable to an RXE Expansion Port on the remote I/O enclosure.

3. Using an RXE Management cable, connect one end of the cable to the RXE Management Port on the server.

4. Connect the opposite end of the cable to the RXE Management A (in) Port on the remote I/O enclosure.

Note: For details about cabling the server to the remote I/O enclosure and how

the server and remote I/O work together, see the documentation that comes with the enclosure.

Gigabit Ethernet cabling

Your server has one dual-port Ethernet connector located on the back of the server. Use these ports to connect the server to a LAN.

Note: Another Ethernet connector is located on the Remote Supervisor Adapter II.

This port is used for specific supervisory functions and should not be confused with the Gigabit Ethernet connectors above the USB ports.

Updating the server configuration

When you start the server for the first time after you add or remove an internal option or external SCSI device, you might receive a message that the configuration has changed. The Configuration/Setup Utility program starts automatically so that you can save the new configuration settings. For more information, see “Using the Configuration/Setup Utility program” on page 11 and the section on configuring the server in the User’s Guide on the IBM xSeries Documentation CD.

60 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

I/O connectors

Some options have device drivers that you must install. See the documentation that comes with each option for information about installing device drivers.

The server comes with at least one microprocessor on the microprocessor tray assembly. If more than one microprocessor is installed, the server can operate as a symmetric multiprocessing (SMP) server. You might have to upgrade the operating system to support SMP. For more information, see the section about using the

ServerGuide Setup and Installation CD in the User’s Guide and the

operating-system documentation.

If the server has an optional RAID adapter and you have installed or removed a hard disk drive, see the documentation that comes with the RAID adapter for information about reconfiguring the disk arrays.

If you have installed a Remote Supervisor Adapter to manage the server remotely, see the Remote Supervisor Adapter User’s Guide, which comes with the adapter, for information about setting up, configuring, and using the adapter.

For information about configuring the integrated Gigabit Ethernet controller, see the User’s Guide.

Your server has the following input/output (I/O) connectors:

v Serial (1, rear) v Gigabit Ethernet (2, rear) v Keyboard (1, rear) v Mouse (1, rear) v USB (2, rear; 1, front - on operator information panel) v RXE expansion (1, rear) v RXE management (1, rear) v SCSI (1, rear)

Remote Supervisor Adapter II has the following connectors:

The

v Remote Supervisor Adapter II Ethernet (1, rear) v Remote Supervisor Adapter II video (1, rear) v Remote Supervisor Adapter II ASM (1, rear) v Remote Supervisor Adapter II USB (reserved)

following illustration shows the USB connector on the operator information

The panel on the front of the server.

USB connector

Chapter 4. Installing options 61

The following illustration shows the I/O connectors on the rear of the server.

Power-supply connector

RXE Management port

RXE Expansion port

The following sections describe these connectors.

Server connectors

The following connectors are on the server.

Remote Supervisor Adapter II ASM

SCSI

Serial

Keyboard

Mouse

Remote Supervisor Adapter II USB

Remote Supervisor Adapter II Ethernet ( RJ-45)

12345 6

Remote Supervisor Adapter II video

Ethernet 2 USB 2

Ethernet 1 USB 1

Remote Supervisor Adapter II connectors

The following connectors are on the rear of the Remote Supervisor Adapter II:

Note: The external power connection on the Remote Supervisor Adapter II is not

supported on the xSeries 365 server.

Advanced

USB This connector is not available for use. Ethernet (RJ-45) connector

Video connector

Attention: Do not connect the ASM connector to the RXE Management Port on

the server.

If you want to use the Remote Supervisor Adapter II to manage the server remotely or to connect the server to another server, connect the applicable cables to the Remote Supervisor Adapter II connectors.

v To enable remote server management through a network, use the Remote

Supervisor Adapter II Ethernet connector.

System Management (ASM) interconnect connector

Connect the ASM breakout cable to this connector to enable system management through the serial connectors and through the ASM RS-485 connectors. See the Remote Supervisor Adapter User’s Guide for more information about the breakout cable.

Connect a Category 3, 4, or 5 unshielded twisted-pair cable to this connector to enable a LAN connection or Telnet session. The Ethernet connector LEDs on the Remote Supervisor Adapter II indicate whether the link is good and whether activity is taking place on the network.

Connect the cable from the server monitor to this connector.

62 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

v To enable remote server management using a modem, use a Remote Supervisor

Adapter II serial connector on the breakout cable that you connect to the ASM connector.

v To enable remote server management through a serial interface from a client

workstation using a terminal-emulation program or from a hardware terminal server, connect the breakout cable to the ASM connector and make the following connections:

– Use a null modem cable to connect your server serial connector to the serial

connector labeled COM1 on the breakout cable.

– Use a null modem cable to connect the serial connector labeled COM2 on the

breakout cable to a terminal server or client serial connector.

To connect the server with another server, use the ASM interconnect connector.

the Remote Supervisor Adapter II documentation on the IBM xSeries

See

Documentation CD for more information.

Ethernet connector

The following illustration shows an Ethernet connector.

Connect a Category 3, 4, or 5 unshielded twisted-pair cable to this connector. The 100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or higher cabling.

For more information about the Ethernet controller, see the User’s Guide.

Universal Serial Bus connector

Use a Universal Serial Bus (USB) connector to connect a USB device. USB technology transfers data at up to 12 Mb per second (Mbps) with a maximum of 127 devices and a maximum signal distance of 5 meters (16 ft) per segment. Using Plug and Play technology, USB devices are configured automatically. The following illustration shows a USB connector.

Use a 4-pin cable to connect a device to a USB connector. If you need to connect more USB devices than the server has USB connectors for, use a USB hub to connect additional devices.

If you connect a PS/2 (non-USB) keyboard to the keyboard connector, USB ports and devices are disabled during POST.

4321

If you connect a USB keyboard that has a mouse port, the keyboard emulates a mouse, and you cannot disable the mouse settings in the Configuration/Setup Utility program.

Chapter 4. Installing options 63

RXE Expansion Port connector

Use this connector to connect the server to the RXE Expansion port on an optional IBM RXE-100 Remote Expansion Enclosure. The following illustration shows an RXE Expansion Port connector.

Auxiliary-device (pointing device) connector

Use this connector to connect a mouse or other pointing device. The following illustration shows an auxiliary-device connector.

6 4

5 3

Keyboard connector

Use this connector to connect a PS/2 (non-USB) keyboard to the server. The following illustration shows a keyboard connector.

6 4

5 3

Serial connector

Use a serial connector to connect a serial device. The following illustration shows a serial connector.

Connect a serial cable to this port to enable system management through a modem, or connect a null modem cable to enable system management through a workstation or mobile computer.

RXE Management Port connector

Use this connector to connect the server to the RXE Management A (In) Port on an optional IBM RXE-100 Remote Expansion Enclosure. The following illustration shows an RXE Management Port connector.

64 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Power supply connector

Connect one end of the power-supply power cord to this connector and connect the other end to an ac power source. The server comes with one hot-swap power supply. Yo u can add a second hot-swap power supply to obtain full power redundancy. Connect each power supply to separate ac power circuits for power redundancy.

SCSI connector

Use the external small computer system interface (SCSI) connector to connect an external SCSI device to channel B of the Ultra 320 SCSI controller in the server. The following illustration shows a 68-pin external SCSI connector.

Chapter 4. Installing options 65

66 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 5. FRU information (service only)