IBM 8862, xSeries 365 8862, xSeries 365 8861 Maintenance And Troubleshooting Manual
ERserver
IBM xSeries 365 Types 8861, 8862
Hardware Maintenance Manual and Troubleshooting
Guide
ER s e r v e r
IBM xSeries 365 Types 8861, 8862
Hardware Maintenance Manual and Troubleshooting
Guide
Note
v Before using this information and the product it supports, read Appendix B, “Related service
information,” on page 147, and Appendix C, “Notices,” on page 191.
v The latest version of this document is available at www.ibm.com/pc/support/.
Tenth Edition (March 2005)
© Copyright International Business Machines Corporation 2003. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
Eserver
™
xSeries
Important: This manual is intended for trained servicers who are familiar with IBM
xSeries products. Before servicing an IBM product, be sure to review
“Safety information” on page 147.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
®
365 Type 8861 server.
®
Online support
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support/.
© Copyright IBM Corp. 2003 iii
iv IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Contents
About this manual . . . . . . . . . . . . . . . . . . . . . . . iii
Important safety information . . . . . . . . . . . . . . . . . . . . iii
Online support . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1
Related publications . . . . . . . . . . . . . . . . . . . . . . .1
Notices and statements used in this publication . . . . . . . . . . . . .2
Features and specifications . . . . . . . . . . . . . . . . . . . . .3
Server controls, LEDs, and power . . . . . . . . . . . . . . . . . .4
Front view . . . . . . . . . . . . . . . . . . . . . . . . . .4
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . .6
Light path diagnostics LED panel . . . . . . . . . . . . . . . . .8
Server power features . . . . . . . . . . . . . . . . . . . . . .8
Chapter 2. Configuring the server . . . . . . . . . . . . . . . . .11
Using the Configuration/Setup Utility program . . . . . . . . . . . . . .11
Using the ServerGuide Setup and Installation CD . . . . . . . . . . . .12
Using the PXE boot agent utility program . . . . . . . . . . . . . . .12
Using the RAID configuration programs . . . . . . . . . . . . . . . .13
Updating the integrated service processor firmware . . . . . . . . . . .13
Configuring the Gigabit Ethernet controllers . . . . . . . . . . . . . .13
Remote Supervisor Adapter II . . . . . . . . . . . . . . . . . . .13
Chapter 3. Diagnostics . . . . . . . . . . . . . . . . . . . . .15
General checkout . . . . . . . . . . . . . . . . . . . . . . . .15
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .17
POST error logs . . . . . . . . . . . . . . . . . . . . . . . .17
Viewing error logs from the Configuration/Setup Utility program . . . . . .17
Viewing error logs from the diagnostic programs . . . . . . . . . . .18
Light path diagnostics . . . . . . . . . . . . . . . . . . . . . .18
Microprocessor LEDs . . . . . . . . . . . . . . . . . . . . .19
DIMM LEDs . . . . . . . . . . . . . . . . . . . . . . . . .20
Remind button . . . . . . . . . . . . . . . . . . . . . . . .21
Diagnostic programs and error messages . . . . . . . . . . . . . . .22
Diagnostic text messages . . . . . . . . . . . . . . . . . . . .22
Starting the diagnostic programs . . . . . . . . . . . . . . . . .23
Viewing the test log . . . . . . . . . . . . . . . . . . . . . .23
Viewing the system-error log . . . . . . . . . . . . . . . . . . .24
Recovering BIOS code . . . . . . . . . . . . . . . . . . . . . .24
Password override jumper . . . . . . . . . . . . . . . . . . . . .25
Forcing a power-on . . . . . . . . . . . . . . . . . . . . . . .26
Power checkout . . . . . . . . . . . . . . . . . . . . . . . .27
Ethernet controller troubleshooting . . . . . . . . . . . . . . . . . .27
Chapter 4. Installing options . . . . . . . . . . . . . . . . . . .29
Installation guidelines . . . . . . . . . . . . . . . . . . . . . .29
System reliability guidelines . . . . . . . . . . . . . . . . . . .29
Working inside a server with power on . . . . . . . . . . . . . . .30
Handling static-sensitive devices . . . . . . . . . . . . . . . . .30
Major components of the xSeries 365 server . . . . . . . . . . . . . .31
Removing the cover and bezel . . . . . . . . . . . . . . . . . . .32
PCI or PCI-X adapters . . . . . . . . . . . . . . . . . . . . . .33
Installing a PCI or PCI-X adapter . . . . . . . . . . . . . . . . .35
© Copyright IBM Corp. 2003 v
Removing a PCI or PCI-X adapter . . . . . . . . . . . . . . . . .36
Installing a hot-swap hard disk drive . . . . . . . . . . . . . . . . .36
Replacing the CD-ROM drive . . . . . . . . . . . . . . . . . . .38
Memory modules . . . . . . . . . . . . . . . . . . . . . . . .39
DIMM banks and ports . . . . . . . . . . . . . . . . . . . . .40
DIMM installation . . . . . . . . . . . . . . . . . . . . . . .41
Installing a microprocessor . . . . . . . . . . . . . . . . . . . .44
Installing a hot-swap power supply . . . . . . . . . . . . . . . . .51
Replacing the battery . . . . . . . . . . . . . . . . . . . . . .53
Replacing a hot-swap fan . . . . . . . . . . . . . . . . . . . . .55
Replacing the memory cassette . . . . . . . . . . . . . . . . . . .56
Completing the installation . . . . . . . . . . . . . . . . . . . . .58
Installing the cover and bezel . . . . . . . . . . . . . . . . . .58
Connecting the cables . . . . . . . . . . . . . . . . . . . . .59
Updating the server configuration . . . . . . . . . . . . . . . . .60
I/O connectors . . . . . . . . . . . . . . . . . . . . . . . . .61
Server connectors . . . . . . . . . . . . . . . . . . . . . . .62
Chapter 5. FRU information (service only) . . . . . . . . . . . . . .67
Microprocessor tray assembly . . . . . . . . . . . . . . . . . . .68
Microprocessor board connectors, jumpers and LEDs . . . . . . . . .68
Microprocessor removal . . . . . . . . . . . . . . . . . . . .68
Thermal grease . . . . . . . . . . . . . . . . . . . . . . . .69
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . .71
Operator information panel . . . . . . . . . . . . . . . . . . . .72
Media interposer card . . . . . . . . . . . . . . . . . . . . . .73
SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . .74
PCI switch card assembly . . . . . . . . . . . . . . . . . . . . .76
Adapter retainer bracket assembly . . . . . . . . . . . . . . . . . .77
Power-supply structure . . . . . . . . . . . . . . . . . . . . . .78
I/O board and power backplane assembly . . . . . . . . . . . . . . .79
I/O board connectors . . . . . . . . . . . . . . . . . . . . . .79
I/O board LEDs . . . . . . . . . . . . . . . . . . . . . . . .80
I/O board switches and jumpers . . . . . . . . . . . . . . . . .80
Replacing the I/O board and power backplane assembly . . . . . . . .81
Chapter 6. Symptom-to-FRU index . . . . . . . . . . . . . . . . .85
Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . .86
No beep symptoms . . . . . . . . . . . . . . . . . . . . . . .87
POST error codes . . . . . . . . . . . . . . . . . . . . . . . .88
Light path LED errors . . . . . . . . . . . . . . . . . . . . . .93
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . .95
System-error log entries . . . . . . . . . . . . . . . . . . . . . 105
SMI handler messages . . . . . . . . . . . . . . . . . . . . . 106
Service processor messages . . . . . . . . . . . . . . . . . . . 109
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . . 121
Power LED errors . . . . . . . . . . . . . . . . . . . . . . . 130
SCSI error messages . . . . . . . . . . . . . . . . . . . . . . 132
ServeRAID (ISPR) error procedures . . . . . . . . . . . . . . . . 132
ServeRAID error codes . . . . . . . . . . . . . . . . . . . . . 134
Undetermined problems . . . . . . . . . . . . . . . . . . . . . 136
Problem-determination tips . . . . . . . . . . . . . . . . . . . . 137
Chapter 7. Parts listing, Types 8861, 8862 . . . . . . . . . . . . . 139
System . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Keyboard CRUs . . . . . . . . . . . . . . . . . . . . . . . . 141
vi IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Power cord FRUs . . . . . . . . . . . . . . . . . . . . . . . 142
Appendix A. Getting help and technical assistance . . . . . . . . . . 145
Before you call . . . . . . . . . . . . . . . . . . . . . . . . 145
Using the documentation . . . . . . . . . . . . . . . . . . . . . 145
Getting help and information from the World Wide Web . . . . . . . . . 145
Software service and support . . . . . . . . . . . . . . . . . . . 146
Hardware service and support . . . . . . . . . . . . . . . . . . . 146
Appendix B. Related service information . . . . . . . . . . . . . . 147
Safety information . . . . . . . . . . . . . . . . . . . . . . . 147
General safety . . . . . . . . . . . . . . . . . . . . . . . 147
Electrical safety . . . . . . . . . . . . . . . . . . . . . . . 148
Safety inspection guide . . . . . . . . . . . . . . . . . . . . 149
Handling electrostatic discharge-sensitive devices . . . . . . . . . . 150
Grounding requirements . . . . . . . . . . . . . . . . . . . . 150
Safety notices (multilingual translations) . . . . . . . . . . . . . . 150
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . 191
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . 191
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 192
Product recycling and disposal . . . . . . . . . . . . . . . . . . 193
Battery return program . . . . . . . . . . . . . . . . . . . . . 193
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 194
Federal Communications Commission (FCC) statement . . . . . . . . 194
Industry Canada Class A emission compliance statement . . . . . . . . 194
Australia and New Zealand Class A statement . . . . . . . . . . . . 194
United Kingdom telecommunications safety requirement . . . . . . . . 194
European Union EMC Directive conformance statement . . . . . . . . 195
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 195
Chinese Class A warning statement . . . . . . . . . . . . . . . . 195
Japanese Voluntary Control Council for Interference (VCCI) statement 195
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Contents vii
viii IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 1. Introduction
The IBM Eserver xSeries 365 server is a 3-U-high
high-volume network transaction processing. This high-performance, symmetric
multiprocessing (SMP) server is ideally suited for networking environments that
require superior microprocessor performance, input/output (I/O) flexibility, and high
manageability.
Performance, ease of use, reliability, and expansion capabilities were key
considerations in the design of your server. These design features make it possible
for you to customize the system hardware to meet your needs today and provide
flexible expansion capabilities for the future.
You can obtain up-to-date information about your server and other IBM server
products at http://www.ibm.com/eserver/xseries/.
Related publications
This Hardware Maintenance Manual and Troubleshooting Guide contains
information to help you solve problems yourself, and it contains information for a
service technician. In addition to this Hardware Maintenance Manual and
Troubleshooting Guide, the following documentation comes with the server:
v Installation Guide
This printed document contains instructions for setting up the server and basic
instructions for installing some options.
v User’s Guide
This document is in Portable Document Format (PDF) on the IBM xSeries
Documentation CD. It provides general information about the server, including
information about features, how to configure the server, and how to get help.
v Option Installation Guide
This document is in PDF on the IBM xSeries Documentation CD. It contains
detailed instructions for installing, removing, and connecting optional devices that
the server supports.
v Rack Installation Instructions
This printed document contains instructions for installing the server in a rack.
v Safety Information
This document is in PDF on the IBM xSeries Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has a number that you can use to locate the
corresponding statement in your language in the Safety Information document.
1
rack model server for
Depending on the server model, additional documentation might be included on the
IBM xSeries Documentation CD.
1. Racks are marked in vertical increments of 1.75 inches each. Each increment is referred to as a unit, or a “U”. A 1-U-high device
is 1.75 inches tall.
© Copyright IBM Corp. 2003 1
Notices and statements used in this publication
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM xSeries
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
v Notes: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
2 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Features and specifications
The following information is a summary of the features and specifications of the
server. Depending on the server model, some features might not be available, or
some specifications might not apply.
Microprocessor:
v Intel Xeon
™
Processor MP
(frequency varies with server
model, each MP processor
functions as two logical processors)
– Minimum: One
– Maximum: Four
v
Level-3 cache size varies with
model
v 400 MHz front-side bus (FSB)
Memory:
v Type: error correcting code (ECC),
double-data rate (DDR) SDRAM,
PC2100 registered DIMMs with
™
Chipkill
v Supports 512 MB, 1 GB, and 2 GB
DIMMs
v Capacity and features depend on
server model:
– Memory cassette with
8-DIMM-connector memory
board
- Minimum: 1 GB
- Maximum: 16 GB
- Interleaved
–
Memory cassette with
16-DIMM-connector memory
board
- Minimum: 1 GB
- Maximum: 32 GB
- Interleaved
- Memory mirroring
- Memory ProteXion
™
- Redundant bit steering
Drives standard:
v Slim diskette: 1.44 MB
v Slim CD-ROM: IDE (upgradable to
DVD-ROM)
Hard
disk drives:
v Slim-high Ultra320 hot-swap SCSI
drives
v Maximum: Six
™
Active
PCI-X expansion slots:
v One 33 MHz/64-bit PCI
v One 100 MHz/64-bit PCI-X
v Four 133 MHZ/64-bit PCI-X
Hot-swap cooling:
Six hot-swap fans
Hot-swap power supplies:
950 W (100-240 V ac)
v Minimum: One or two, depending
on the server model
v Maximum: Two, for redundant
power
Video:
v AT I RageXL video controller on I/O
board, disabled when Remote
Supervisor Adapter II is installed
v Compatible with SVGA 4
v 8 MB SDRAM video memory
Size
v Height: 129 mm (5.07 in.)
v Depth: 715 mm (28.14 in.)
v Width: 444 mm (17.46 in.)
v Weight: 29 kg (63 lb) to 38 kg (83
lb) depending upon configuration
Integrated
v IBM XA-32
integrated memory, I/O controller,
and remote I/O controller.
v Service processor with support for
Remote Supervisor Adapter II
v Light Path Diagnostics
v LSI Ultra320 SCSI controller with
RAID level-1 capability
v Two Broadcom 1GB Ethernet
controllers with Wake on LAN
Alert Standard Format support
v Three universal serial bus (USB)
ports
v RXE Expansion Port
v RXE Management Port
v Serial port
v Keyboard port
v Mouse port
v SCSI port
Remote
v AT I Radeon RV-100 video controller
v ASM port
v Ethernet port
v Serial port
v Video port
(3 U)
functions:
™
Chipset with
Supervisor Adapter II:
Acoustical noise emissions:
v Sound power, idling: 6.6 bel
maximum
v Sound power, operating: 6.6 bel
maximum
v Sound pressure, operating: 50 dBa
maximum
Environment:
v Air temperature:
– Server on: 10° to 35°C (50° to
95°F). Altitude: 0 to 914 m (3000
ft)
– Server on: 10° to 32°C (50° to
89.6°F). Altitude: 914 m (3000 ft)
to 2133 m (7000 ft)
– Server off: 10° to 43°C (50° to
110°F). Maximum altitude: 2133
m (7000 ft)
v
Humidity:
– Server on: 8% to 80%
– Server off: 8% to 80%
Heat
output:
Approximate heat output in British
thermal units (Btu) per hour:
v Minimum configuration: 1262 Btu
(0.37 kilowatts)
v Maximum configuration: 4053 Btu
(1.188 kilowatts)
Electrical
input:
v Sine-wave input (50-60 Hz)
required
®
v Input voltage low range:
and
– Minimum: 100 V ac
– Maximum: 127 V ac
v
Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
v
Input kilovolt-amperes (kVA)
approximately:
– Minimum: 0.08 kVA (ac power
connected, server off)
– Minimum: 0.38 kVA (dc power
on, server idle)
– Maximum: 1.2 kVA
Chapter 1. Introduction 3
Server controls, LEDs, and power
This section describes the controls and light-emitting diodes (LEDs) and how to turn
the server on and off.
Front view
The following illustration shows the controls, LEDs, and connectors on the front of
the server.
USB port
Operator information panel CD-ROM activity LED
Hard disk drive
filler panel
Hard disk drive
activity LED
Diskette drive
activity LED
Hard disk drive
status LED
USB port: Yo u can connect a USB device to this connector.
Operator information panel: This panel contains controls, indicators, and a USB
port. Swing it open to see the light path diagnostics LEDs on the side surface.
Details about the operator information panel are listed below.
Power-control button
Power-control button: Press this button to turn the server on and off manually. A
Power-on LED: When this LED is lit and not flashing, it indicates that the server is
Power-on LED
SCSI activity LED Information LED
power-control-button shield comes with your server. You can install
this disk-shaped shield to prevent the server from being turned off
accidentally.
turned on. When this LED is flashing, it indicates that the server is
turned off and still connected to an ac power source. When this
LED is off, it indicates that ac power is not present, or the power
supply or the LED itself has failed. A power LED is also on the rear
of the server.
Note: If this LED is off, it does not mean that there is no electrical
power in the server. The LED might be burned out. To remove all
electrical power from the server, you must disconnect the power
cord from the electrical outlet.
System-error LED
Reset button USB connector
Locator LED Release latch
Operator information panel
4 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Operator information panel
Reset button: Press this button to reset the server and run the power-on self-test
(POST). You might have to use a pen or the end of a straightened
paper clip to press the button.
System-error LED: When this LED is lit, it indicates that a system error has occurred.
An LED on the diagnostic LED panel on the side of the operator
information panel is also lit to help isolate the error (see “Light path
diagnostics” on page 18).
USB connector: You can connect a USB device to this connector.
Release latch: Press this latch to release the operator information panel to access
the light path diagnostics LED panel.
Information LED: When this LED is lit, it indicates that a noncritical event has
occurred (see “Light path diagnostics” on page 18).
Locator LED: Use this blue LED to visually locate the server if it is in a location
with numerous other servers. A locator LED is also on the rear of
the server. You can use the Management Processor Assistant
(MPA) in IBM Director to cause this LED to be lit, off, or flashing
(see the User’s Guide on the IBM xSeries Documentation CD for
more information). If the server is connected to an RXE-100
Remote Expansion Enclosure, pressing the Locate button on the
enclosure causes this LED to be lit.
Note: This LED flashes while the server is being turned on or
restarted, and turns off when POST is complete.
SCSI activity LED: When this LED is lit, it indicates that there is activity on the SCSI
bus.
CD-ROM drive activity LED: When this LED is lit, it indicates that the CD-ROM
drive is in use.
Diskette drive activity LED: When this LED is lit, it indicates that the diskette drive
is in use.
Hard disk drive activity LED: When this LED is flashing, it indicates that the
associated hard disk drive is in use.
Hard disk drive status LED: When this LED is lit continuously, it indicates that the
associated hard disk drive has failed. The interpretation of a flashing status LED
depends on the SCSI controller that is connected to the hot-swap drive, as follows:
v When the drive is connected to the integrated SCSI controller with RAID
capabilities, a flashing status LED indicates that the drive is a secondary drive in
a mirrored pair and the drive is being synchronized.
™
v When the drive is connected to an optional ServeRAID
controller, a slowly
flashing (one flash per second) status LED indicates that the drive is being
rebuilt. When the LED is flashing rapidly (three flashes per second), it indicates
that the controller is identifying the drive.
disk drive filler panels: A filler panel and air baffle is used to cover empty
Hard
hard disk drive bays. A filler panel and air baffle must be installed in each empty
bay to ensure proper system cooling. Your server comes with five filler panels and
air baffles installed, and one completely empty bay.
Chapter 1. Introduction 5
Rear view
The following illustration shows the LEDs on the rear of the server.
Ethernet
link LED
AC power LED
Remote Supervisor
Adapter II activity LED
AC
Ethernet
activity LED
AC
Remote Supervisor
Adapter II power LED
Locator LED Attention LED
AC power LED: Each hot-swap power supply has an ac power LED that is visible
from the rear of the server. The power supply also has an ac power LED and a dc
power LED on the top of the power supply, visible when the server cover is
removed. When the ac power LED is lit, ac input to the power module is present
and within specifications. During typical operation, both the ac and dc power LEDs
on the top of the power supply are lit. For any other combination of LEDs, see
“Power LED errors” on page 130.
Ethernet link LEDs: When these LEDs (one for the Remote Supervisor Adapter II,
two for the network) are lit, they indicate that the related Ethernet link is operational.
Remote Supervisor Adapter II activity LED: When this LED is flashing, the
Remote Supervisor Adapter II is functioning normally. When the LED is lit
continuously, there is a problem with the Remote Supervisor Adapter II. When the
LED is off, the Remote Supervisor Adapter II is not functioning.
Remote Supervisor Adapter II power LED: When this LED is lit, it indicates that
power is being supplied to the Remote Supervisor Adapter II.
Attention LED: When this LED is on steady, it indicates that the adapter in the
corresponding slot is ready to be removed (hot-pluggable adapter only) or there is a
problem with the adapter. When this LED is flashing, it indicates that an operation is
in progress or that the adapter requires attention, depending on the operating
system.
Locator LED: Use this blue LED to visually locate the server if it is in a location
with numerous other servers. A locator LED is also on the operation information
panel on the front of the server. You can use the Management Processor Assistant
(MPA) in IBM Director to cause this LED to be lit, off, or flashing (see the User’s
Guide on the IBM xSeries Documentation CD for more information on IBM
Director). If the server is connected to an RXE-100 Remote Expansion Enclosure,
pressing the Locate button on the enclosure causes this LED to be lit.
Note: This LED flashes while the server is being turned on or restarted, and turns
off when POST is complete.
6 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Ethernet activity LEDs: When these LEDs (one for the Remote Supervisor
Adapter II, two for the network) are lit, they indicate that activity is taking place on
the related network.
The following illustration shows the connectors on the rear of the server.
Power-supply
connector
Remote Supervisor Adapter II ASM
SCSI
Remote Supervisor Adapter II USB
AC
Remote Supervisor
Adapter II
Ethernet ( RJ-45)
12345 6
Remote Supervisor
Adapter II video
Ethernet 2
USB 2
Ethernet 1
USB 1
RXE Management
port
Serial
Keyboard
Mouse
RXE Expansion
port
AC
Remote Supervisor Adapter II ASM connector: Attach an ASM breakout cable to
this connector to enable system management through the serial connectors and
through the ASM RS-485 connectors.
Remote Supervisor Adapter II USB connector: This connector is not available for
use.
Remote Supervisor Adapter II Ethernet connector: Use this connector to connect
the Remote Supervisor Adapter II to a network to manage the server from a remote
location.
To enable remote server management through a network, use the Remote
Supervisor Adapter II Ethernet port. To enable remote server management using a
modem, use the Remote Supervisor Adapter II serial connector on the breakout
cable. To connect the server with another server, use the Remote Supervisor
Adapter II ASM interconnect connector.
Remote Supervisor Adapter II video connector: Connect the server monitor to
this connector.
Note: The external power connection on the Remote Supervisor Adapter II is not
supported on the xSeries 365 server.
Ethernet connectors: Use these connectors to connect the server to a network.
USB connectors: Connect USB devices to these connectors.
RXE Expansion port: Use this connector to connect the server to a remote I/O
enclosure. This port enables the exchange of data between the server and the
enclosure (see “RXE Expansion Port connector” on page 64).
Mouse connector: Connect a mouse or other pointing device to this connector.
Chapter 1. Introduction 7
Keyboard connector: Connect a PS/2
Serial connector: Connect a serial device to this connector.
RXE Management Port: Connect the RXE Management A (In) Port of an optional
IBM RXE-100 Remote Expansion Enclosure to this connector (see “RXE connector
cabling” on page 60).
Power-supply connector: Connect one end of the power-supply power cord to this
connector and connect the other end to an ac power source. The server comes with
one or two hot-swap power supplies, depending on the configuration. You can add
a second hot-swap power supply to obtain full power redundancy. Connect each
power supply to an ac power source for power redundancy.
SCSI connector: Connect an external SCSI device to this connector.
Light path diagnostics LED panel
Swing the operator information panel out to see the light path diagnostics LED
panel on the side surface (see “Light path diagnostics” on page 18 and “Light path
LED errors” on page 93).
Server power features
When the server is connected to an ac power source but is not turned on, the
operating system does not run, and all core logic except for the service processor is
shut down; however, the server can respond to requests from the service processor,
such as a remote request to turn on the server. The power-on LED flashes to
indicate that the server is connected to ac power but not turned on.
®
(non-USB) keyboard to this connector.
Turning on the server
Approximately 20 seconds after the server is connected to ac power, the
power-control button becomes active, and you can turn on the server and start the
operating system by pressing the power-control button.
The server can also be turned on in any of the following ways:
v If a power failure occurs while the server is turned on, the server will restart
automatically when power is restored.
v If the server is connected to an Advanced System Management interconnect
network that contains at least one server with a Remote Supervisor Adapter or
Remote Supervisor Adapter II installed, the server can be turned on from the
Remote Supervisor Adapter or Remote Supervisor Adapter II user interface.
v The system-management software for the Remote Supervisor Adapter II in your
server can turn on the server.
v If your operating system supports the Wake on LAN feature, the Wake on LAN
feature can turn on the server.
When 4 GB or more of memory (physical or logical) is installed, some
Note:
memory is reserved for various system resources and is unavailable to the
operating system. The amount of memory that is reserved for system
resources depends on the operating system, the configuration of the server,
and the configured PCI options.
8 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Turning off the server
When you turn off the server and leave it connected to ac power, the server can
respond to requests from the service processor, such as a remote request to turn
on the server. To remove all power from the server, you must disconnect it from the
power source.
Note: Under some conditions, the two rear fans in front of the power supplies will
be operating when the server is turned off and connected to ac power. This
enables the power supplies to be cooled when they are generating power for
standby functions.
Some operating systems require an orderly shutdown before you turn off the server.
See your operating-system documentation for information about shutting down the
operating system.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power supply do
not turn off the electrical current supplied to the device. The device also might have
more than one power cord. To remove all electrical current from the device, ensure
that all power cords are disconnected from the power source.
2
1
The server can be turned off in any of the following ways:
v You can turn off the server from the operating system, if your operating system
supports this feature. After an orderly shutdown of the operating system, the
server will be turned off automatically.
v You can press the power-control button to start an orderly shutdown of the
operating system and turn off the server, if your operating system supports this
feature.
v If the operating system stops functioning, you can press and hold the
power-control button for more than 5 seconds to turn off the server.
v The server can be turned off from the server Remote Supervisor Adapter II user
interface.
v If the Wake on LAN feature turned on the server, the Wake on LAN feature can
turn off the server.
v The service processor can turn off the server as an automatic response to a
critical system failure.
v You can turn off the server through a request from the service processor.
Chapter 1. Introduction 9
10 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 2. Configuring the server
The following configuration programs and capabilities come with your server:
v Configuration/Setup Utility program
™
v IBM ServerGuide
v Preboot Execution Environment (PXE) boot agent utility program
v RAID configuration programs
– LSI Logic Configuration utility program
– ServeRAID Manager
Service processor firmware update utility
v
v Gigabit Ethernet controller configuration process
v Remote Supervisor Adapter II configuration process
Detailed information about these configuration programs is available in the User’s
Guide on the IBM xSeries Documentation CD.
Using the Configuration/Setup Utility program
The Configuration/Setup Utility program is part of the BIOS code. You can use it to:
v View configuration information
v View and change assignments for devices and I/O ports
v Set the date and time
v Set and change passwords
v Set the startup characteristics of the server and the order of startup devices
v Set and change settings for advanced hardware features
v View and clear error logs
v Change interrupt request (IRQ) settings
v Enable USB legacy keyboard and mouse support
v Resolve configuration conflicts
Setup and Installation CD
Complete
1. Turn on the server.
2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you
have set both a power-on password and an administrator password, you must
type the administrator password to access the full Configuration/Setup Utility
menu. If you do not type the administrator password, a limited
Configuration/Setup Utility menu is available.
3. Select settings to view or change.
Detailed
in the User’s Guide on the IBM xSeries Documentation CD.
© Copyright IBM Corp. 2003 11
the following steps to start the Configuration/Setup Utility program:
information about the Configuration/Setup and Utility program is available
Using the ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD includes an easy-to-use setup and
installation program that is designed for your IBM server. The ServerGuide program
detects the server model and hardware options that are installed and uses that
information during setup to configure the hardware. The ServerGuide program
simplifies operating-system installations by providing updated device drivers and, in
some cases, installing them automatically.
Note: The ServerGuide program works only with 32-bit Windows
systems.
When you start the ServerGuide Setup and Installation CD, the program prompts
you to complete the following tasks:
v Select your language.
v Select your keyboard layout and country.
v View the overview to learn about ServerGuide features.
v View the readme file to review installation tips for your operating system and
adapter.
v Start the operating-system installation. You will need your operating-system CD.
®
operating
Detailed
information about using ServerGuide is available in the User’s Guide on
the IBM xSeries Documentation CD.
Using the PXE boot agent utility program
Use the Preboot Execution Environment (PXE) boot agent utility program to enable
or disable operating-system wake-up support.
Note: The server does not support changing the network boot protocol or
specifying the startup order of devices through the PXE boot agent utility
program.
Complete the following steps to start the PXE boot agent utility program:
1. Turn on the server.
2. When the Broadcom NetXtreme Ethernet Boot Agent V6.1.3 prompt appears,
press Ctrl+S. Yo u have 2 seconds (by default) to press Ctrl+S after the prompt
appears.
Note: If the PXE setup prompt is not displayed, use the Configuration/Setup
Utility program to set the Ethernet PXE startup option.
3. Use the arrow keys and press Enter to select a choice from the menu.
4. Follow the instructions on the screen to change the settings of the selected
items; then, press Enter.
Detailed
information about using the PXE boot agent utility program is available in
the User’s Guide on the IBM xSeries Documentation CD.
12 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Using the RAID configuration programs
Use the LSI Logic Configuration Utility program and ServeRAID Manager to
configure and manage redundant array of independent disks (RAID) arrays. Be sure
to use these programs as described in the User’s Guide.
v Use the LSI Logic Configuration Utility program to:
– Perform a low-level format on a SCSI hard disk drive
– View or change SCSI IDs for attached devices
– Set SCSI protocol parameters on SCSI hard disk drives
v Use ServeRAID Manager to:
– Configure arrays
– View your RAID configuration and associated devices
– Monitor operation of your RAID controllers
Detailed
information about using the RAID configuration programs is available in the
User’s Guide on the IBM xSeries Documentation CD.
Updating the integrated service processor firmware
To update only the firmware for the Remote Supervisor Adapter II and the
integrated service processor, download the firmware update package for the server
from the IBM Support Web site at http://www.ibm.com/pc/support/ and follow the
instructions in the text file on the Web site.
To update the server BIOS, device drivers, and other firmware including the
firmware for the Remote Supervisor Adapter II and integrated service processor,
download and apply the system service package for the server. Detailed information
is available in the User’s Guide on the IBM xSeries Documentation CD.
Configuring the Gigabit Ethernet controllers
The Ethernet controllers are integrated on the I/O board. They provide an interface
for connecting to a 10-Mbps, 100-Mbps, or 1-Gbps network and provide full-duplex
(FDX) capability, which enables simultaneous transmission and reception of data on
the network. If the Ethernet ports in your server support auto-negotiation, the
controllers detect the data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T)
and duplex mode (full-duplex or half-duplex) of the network and automatically
operate at that rate and mode.
You do not need to set any jumpers or configure the controllers. However, you must
install a device driver to enable the operating system to address the controllers. For
device drivers and information about configuring the Ethernet controllers, see the
Broadcom NetXtreme Gigabit Ethernet Software CD that comes with your server.
For updated information about configuring the controllers, go to
http://www.ibm.com/pc/support/.
Remote Supervisor Adapter II
The Remote Supervisor Adapter II can be used on an Advanced System
Management (ASM) network so that you can manage the server remotely.
For more information about how to configure and use an ASM network to manage
the server remotely through the Web-based interface or the text-based interface,
see the User’s Guide and the IBM Remote Supervisor Adapter II User’s Guide, both
of which can be found on the IBM xSeries Documentation CD.
Chapter 2. Configuring the server 13
14 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 3. Diagnostics
This chapter provides basic troubleshooting information to help solve some common
problems that might occur with the server.
If you cannot locate and correct the problem using the information in this chapter,
see Appendix A, “Getting help and technical assistance,” on page 145 for more
information.
General checkout
Follow the checkout procedure for diagnosing hardware problems. Review the
following information before performing the checkout procedure:
v Read the safety information beginning on page 147.
v The diagnostics programs provide the primary methods of testing the major
components of the server, including the I/O board, Ethernet controller, RAM,
keyboard, mouse (pointing device), serial ports, hard disk drives, and parallel
port. You can also use them to test some external devices. If you are not sure
whether a problem is caused by the hardware or by the software, you can use
the diagnostics programs to confirm that the hardware is working correctly. The
diagnostic programs (see “Starting the diagnostic programs” on page 23) are in
the system flash erasable programmable read-only memory (EPROM) on the I/O
board.
v When you run the diagnostics programs, a single problem might cause several
error messages. If you receive several error messages, correct the cause of the
first error message. The other error messages might not occur the next time you
run the diagnostics programs.
v Before running the diagnostics programs, you must determine whether the failing
server is part of a shared hard disk drive cluster (two or more servers sharing
external storage devices). If you suspect that it is part of a cluster, you can run
all diagnostics programs except the ones that test the storage unit (that is, a hard
disk drive in the storage unit) or the storage adapter that is attached to the
storage unit. The failing server might be part of a cluster if any of the following
conditions is true:
– The customer identifies the failing server as part of a cluster.
– One or more external storage units are attached to the failing server and at
least one of the attached storage units is also attached to another server or
unidentifiable device.
– One or more servers are located near the failing server.
Important:
v
1. When testing a server that is part of a shared hard disk drive cluster, run only
one test at a time, in looped mode. Do not run all tests in looped mode,
because the hard disk drive tests might run.
2. If more than one error code is displayed, correct the first error. The other
error codes might not occur the next time you run the diagnostics programs.
3. If the server is suspended and a POST error code is displayed, see “POST
error logs” on page 17.
4. If the server is suspended and no error message is displayed, see “Error
symptoms” on page 121 and “Undetermined problems” on page 136.
5. For information about power-supply problems, see “Power checkout” on page
27.
© Copyright IBM Corp. 2003 15
6. For intermittent problems, check the error log; see “POST error logs” on page
17 and “Diagnostic programs and error messages” on page 22.
Complete
the following steps to perform the checkout procedure:
001 IS THE SERVER PART OF A CLUSTER?
YES. Schedule maintenance for the server. Shut down all servers related to
the cluster. Run the storage test.
NO. Go to step 002.
002 IF THE SYSTEM IS NOT PART OF A CLUSTER:
If the operating system is running, complete the following steps:
1. Check the light path (see “Light path diagnostics” on page 18).
2. Check the service processor system-error logs:
a. If the system-error log indicates a damaged field replaceable unit
(FRU), replace the FRU, and run diagnostics to confirm that the
problem has been solved.
b. If the system-error log does not indicate a damaged FRU, see “Error
symptoms” on page 121 and “Undetermined problems” on page
136.
If the operating system is not running, complete the following steps:
1. Check the light path (see “Light path diagnostics” on page 18).
2. Check the service processor system-error logs.
a. If the error log indicates a damaged field replaceable unit (FRU),
replace the FRU, and run diagnostics to confirm that the problem
has been solved.
b. If the error log does not indicate a damaged FRU, check the
operating-system event logs; if these logs do not specify a particular
error, go to step 3.
Turn off the server and all external devices.
3.
4. Check all cables and power cords.
5. Set all display controls to the middle position.
6. Turn on all external devices.
7. Turn on the server.
8. Watch the screen and the serial port for POST errors, and record any
POST error messages that are displayed on the screen. If an error is
displayed, look up the first error (see “POST error codes” on page 88).
9. Run diagnostics (see “Starting the diagnostic programs” on page 23).
DID THE DIAGNOSTIC PROGRAM START?
003
NO. Find the failure symptom in “Error symptoms” on page 121.
YES. Run the diagnostic programs. If necessary, see “Diagnostic programs
and error messages” on page 22.
If you receive an error, see Chapter 6, “Symptom-to-FRU index,” on page
85.
If the diagnostic programs were completed successfully and you still
suspect a problem, see “Undetermined problems” on page 136.
If the server does not turn on, see “Error symptoms” on page 121.
16 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
Diagnostic tools overview
The following tools are available to help you diagnose and solve hardware-related
problems:
v POST beep codes, error messages, and error logs
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “POST error logs”
for more information.
v Light path diagnostics feature
Use the light path diagnostics feature to identify system errors quickly. See “Light
path diagnostics” on page 18 for more information.
v Diagnostic programs and error messages
The diagnostic programs are stored in the system flash EPROM on the I/O
board. These programs are the primary method of testing the major components
of the server. See “Diagnostic programs and error messages” on page 22 for
more information.
POST error logs
When you turn on the server, it performs a series of tests to check the operation of
server components and some of the options installed in the server. This series of
tests is called the power-on self-test, or POST.
If POST finishes without detecting any problems, a single beep sounds, and the first
screen of the operating system opens or an application program starts.
If POST detects a problem, more than one beep might sound, or an error message
appears on the screen. See “Beep symptoms” on page 86 and “POST error codes”
on page 88 for more information.
Notes:
1. If a power-on password is set, you must type the password and press Enter,
when prompted, before POST will continue.
2. A single problem might cause several error messages. When this occurs, work
to correct the cause of the first error message. After you correct the cause of
the first error message, the other error messages usually will not occur the next
time you run the test.
The POST error log contains the three most recent error codes and messages that
were generated during POST. The system-error log contains all messages that were
generated during POST and all system status messages from the service
processor.
You can view the contents of the system-error log from the Configuration/Setup
Utility program or from the diagnostic programs.
Note: When troubleshooting PCI-X slots, you will notice that the error logs report
the PCI-X buses numerically. The numerical assignment will change
depending on your configuration.
Viewing error logs from the Configuration/Setup Utility program
Start the Configuration/Setup Utility program; then, select Error Logs from the main
menu. See “Using the Configuration/Setup Utility program” on page 11 for more
information.
Chapter 3. Diagnostics 17
Viewing error logs from the diagnostic programs
Start the diagnostic programs; select Hardware Info from the top of the diagnostic
programs screen; select System Error Log from the list that appears; then, follow
the instructions on the screen. See “Starting the diagnostic programs” on page 23
for more information.
Light path diagnostics
Many errors are first indicated by the illumination of the information LED or
system-error LED in the operator information panel on the front of the server. If one
or both of these lights are lit, one or more lights elsewhere in the server might also
be lit and can direct you to the source of the error.
This light path diagnostics feature provides a path that you can follow in three
phases to help identify the source of an error. The lights are designed to be
followed in an orderly progression, depending on the error.
Note: Read “Safety information” on page 147 and “Handling static-sensitive
devices” on page 30.
The lights are viewed in the following order:
1. Begin on the front panel by checking the operator information panel.
v The information LED indicates that information concerning a sub-optimal
condition in the server is available in the system-error log.
v The system-error LED indicates that an error has occurred.
If the system-error LED on this panel is lit, go to step 2.
Power-on LED
System-error LED
Power-control button
Reset button USB connector
SCSI activity LED Information LED
Locator LED Release latch
Note: The LEDs and connectors on the operator information panel are
described in “Front view” on page 4.
2. Open the operator information panel by pressing the release latch to swing the
panel out and reveal the light path diagnostics panel. Lit LEDs on this panel
indicate the type of error that has occurred.
PS1
VRM OVER SPECTEMP
DASD NMIPCI EXP
NR SPMEM
LOGPS2 CPUFAN
REMIND
Then, check the system service label. This label gives an overview of internal
components that correspond to the LEDs on the light path diagnostics panel.
This information, combined with the information in the table “Light path LED
errors” on page 93, can often provide enough information to correct the
indicated error.
18 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
3. Look inside the server, if necessary. Certain components inside the server have
LEDs that will be lit to indicate the location of a problem. For example, a VRM
error will light the LED next to the failing VRM on the microprocessor tray
assembly.
path diagnostics LEDs for DIMMs and fans must be viewed from inside the
Light
server and will not be lit unless the serv.er is connected to a power source,
although the server does not have to be turned on to view these LED. The LEDs for
microprocessors and VRMs are viewed by removing the microprocessor-tray
assembly. The following sections describe the procedures to follow to view the
LEDs on the microprocessor-tray assembly and memory board.
Microprocessor LEDs
Complete the following steps to view the microprocessor LEDs:
1. Turn off the server and any peripheral devices; then, disconnect all external
cables from the server.
2. Slide the server out of the rack cabinet.
3. Remove the fans (see “Replacing a hot-swap fan” on page 55) and memory
cassette (see step 4 on page 46).
4. Remove the microprocessor tray:
a. Lift the microprocessor-tray release latch (see “Installing a microprocessor”
on page 44).
b. Open the microprocessor-tray levers.
c. Pull out the microprocessor tray.
Light-path
diagnostics button
Microprocessor 3
VRM error LED
Microprocessor 3
VRM connector
Microprocessor 1
socket
Microprocessor 1
error LED
Microprocessor 2
error LED
Microprocessor 2
socket
Microprocessor 4
VRM error LED
Microprocessor 4
VRM connector
Microprocessor 4
socket
Light-path
test LED
Microprocessor 4
error LED
Microprocessor 3
socket
Microprocessor 3
error LED
5. Press and hold down the light-path diagnostics button on the microprocessor
board. The LEDs will be lit while the button is pressed. Yo u can light the LEDs
for a maximum of 2 minutes, after which power is no longer available for the
LEDs.
Note: Yo u can press the light-path diagnostics button to relight the light path
diagnostics LEDs that are lit on the microprocessor tray without ac
Chapter 3. Diagnostics 19
DIMM LEDs
power. After ac power has been removed from the server, power remains
available to these LEDs for up to 12 hours. After 12 hours, you must
reinstall the microprocessor tray and turn on the server to supply power
to the LEDs.
reinstall the microprocessor tray, reverse the preceding steps.
To
Complete the following steps to view the DIMM LEDs:
Note: The lit LEDs light the connector retaining clips; look for a lit retaining clip to
locate a failed DIMM.
1. Turn off the server and all peripheral devices.
2. Slide the server out of the rack cabinet.
3. Open the top cover.
a. The following illustration shows the internal connectors and LEDs on the
8-DIMM-connector memory board in the memory cassette.
DIMM 4 error LED
DIMM 3 error LED
DIMM 2 error LED
DIMM 1 error LED
DIMM 5 error LED
DIMM 6 error LED
DIMM 7 error LED
DIMM 8 error LED
DIMM connector 1
DIMM connector 2
20 IBM xSeries 365 Types 8861, 8862: Hardware Maintenance Manual and Troubleshooting Guide
DIMM connector 3
DIMM connector 4
DIMM connector 8
DIMM connector 7
DIMM connector 6
DIMM connector 5
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