IBM xSeries 360 Type 8686 Installation Manual

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IBM

IBM xSeries 360 Type 8686

Installation Guide

Page 2

Note::

Before using this information and the product it supports, read the general information in Appendix A, “Warranty information” on page 47 and Appendix B, “Notices” on page 57.

Second Edition (March 2002)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

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Contents

Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Specifications and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Notices and statements used in this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Handling static-sensitive devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Major components of the xSeries 360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Chapter 2. Installing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Working inside a server with power on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Removing the server top cover and bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

System board component locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Adapter considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing a hot-plug PCI or PCI-X adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installing a hot-swap hard disk drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installing memory modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing a microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing a hot-swap power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Completing the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing the server top cover and bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing the server in the rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Cabling the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 3. Server power, controls, and indicators . . . . . . . . . . . . . . . . . . . . . . . 23

Turning on the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Turning off the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Standby mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Server controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Operator information panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Chapter 4. Configuring the server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the Configuration/Setup Utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using the SCSISelect utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using the PXE Boot Agent Utility program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the ServerGuide CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the Remote Supervisor Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using the ServeRAID configuration programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 5. Solving problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

POST beep code descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

POST error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

ServerGuide problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Light Path Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Troubleshooting charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Getting information, help, and service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Getting information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Getting help and service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using the documentation and diagnostic programs: . . . . . . . . . . . . . . . . . . . . 43

Calling for service: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Telephone numbers:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

International Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Purchasing additional services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

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Appendix A. Warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Warranty period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Warranty service and support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Before you call for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Calling for service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

IBM Statement of Limited Warranty Z125-4753-06 8/2000 . . . . . . . . . . . . . . . . . 48

Part 1 - General Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Part 2 - Country-unique Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Appendix B. Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Important notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Federal Communications Commission (FCC) statement. . . . . . . . . . . . . . . . . . . 59

Industry Canada Class A emission compliance statement . . . . . . . . . . . . . . . . . 59

Australia and New Zealand Class A statement . . . . . . . . . . . . . . . . . . . . . . . . . . 60

United Kingdom telecommunications safety requirement . . . . . . . . . . . . . . . . . . 60

European Union EMC Directive conformance statement. . . . . . . . . . . . . . . . . . . 60

Taiwan electrical emission statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Japanese Voluntary Control Council for Interference (VCCI) statement . . . . . . . 60

Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

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Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue tu rvaohjeet kohdasta Saf ety Information. Avant d'installer ce produit, lisez les consignes de sécurité. Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

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Antes de instalar este producto lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten.

Statement 1:

DANGER

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Electrical current from power, telephone, and communication cables is

hazardous.

To avoid a shock hazard:

• Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

• Connect all power cords to a properly wired and grounded electrical outlet.

• Connect to properly wired outlets any equipment that will be attached to this product.

• When possible, use one hand only to connect or disconnect signal cables.

• Never turn on any equipment when there is evidence of fire, water, or structural damage.

• Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

• Connect and disconnect cables as described in the follow ing table when installing, moving, or opening covers on this product or attached devices.

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Safety vii

Statement 2:

CAUTION: When replacing the lithium battery, use only IBM

Part Number 33F8354 or an equivalent type battery recommen d ed by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

• Throw or immerse into water

• Heat to more than 100°C (212°F)

• Repair or disassemble Dispose of the battery as required by local ordinances or regulations.

Statement 3:

CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

• Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazar dous laser radiation. There are no serviceable parts inside the device.

• Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1

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viii IBM xSeries 360 Type 8686:Installation Guide

Statement 4:

CAUTION: Use safe practices when lifting.

Statement 5:

CAUTION: The power control button on the device and the power switch on the po wer supply do not turn off th e e lect ri cal curre nt su ppl ied t o the device. The device also might have more than one power cor d. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

1 2 3

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Safety ix

Statement 8:

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a pr oblem with one of these parts, contact a service technician.

Statement 10:

CAUTION: Do not place any object weighing more than 82 kg (180 lb) on top of rackmounted devices.

>82 kg (180 lb)

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x IBM xSeries 360 Type 8686:Installation Guide

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Chapter 1. Introduction

Thank you for pur chasing an IBM Eserver xSeries 360™. This Installation Guide provides the information needed to:

• Set up and cable the server

• Start and configure the server

• Install the network operating system (NOS)

The xSeries 360 server features X-Architecture

™

technology. This technology is an IBM design blueprint that takes full advantage of existing IBM technologies to build powerful, scalable, and reliable Intel processor-based servers. For more information about X-Architecture technology , go to http://www.pc.ibm.com/us/eserver/xseries/xarchitecture/index.html on th e World Wide Web.

Packaged with this Installation Guide are software CDs that help you configure hardware, install device drivers, and install the network operating system (NOS). Also included is an IBM xSeries 360 Documentation CD, which provides detailed information about this server . F or complete r ac k installation an d remov a l instructions, see t he Rack Installation Instructions provided with your server.

If you have access to the World Wide Web, you can obtain up-to-date information about your xSeries 360 server and other IBM server products at http://www.ibm.com/eserver/xseries/.

The machine type, model nu mber , and serial number ar e on the ID lab els, one located on the bezel to the left of the CD- R OM d riv e an d the oth er at th e rear of th e right side , as shown in the following illustration. You will need these numbers when you register your server with IBM.

Note: The illustrations in this document migh t differ slightly from your hardware.

Record your product information in this table.

Product name _________________________________________ Machine type _________________________________________ Model number _________________________________________ Serial number _________________________________________

ID labels

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Specifications and features

The following table provides a summary of the specifications and features for the xSeries 360 server.

Microprocessor:

• Intel Xeon

™

Processor MP (frequency varies with server model, each MP processor functions as two logical processors) — Minimum: One — Maximum: Four

• Level-3 cache size varies with model

• 100 MHz front-side bus (FSB)

Chipset:

IBM XA-32

™

Chipset with integrated memory, I/O controller, and remote I/O controller.

Memory:

• DDR registered SDRAM DIMMs

with ECC and Chipkill

™

memory — Minimum: 512 MB — Maximum: 8 GB

• Slots: Interleaved, 8 slots

Drives standard:

• Slim diskette: 1.44 MB

• Slim CD-ROM: 24X-10X IDE

Hard disk drives:

• Slim-high hot-sw ap drives (n umber of drives and drive capacity vary with model)

•Maximum: Three

Active™ PCI-X expansion sl o t s:

• Two 100 MHz/64-bit PCI-X

• Four 66 MHz/64-bit PCI-X

Hot-swap power supplies:

370 W (115-230 V ac)

• Minimum: One

•Maximum: Three

Hot-swap cooling:

Six hot-swap fans

Video:

• S3 video controller

• Compatible with SVGA 4

• 8 MB SDRAM video memory

Size (3 U)

• Height: 134 mm (5.28 in.)

• Depth: 720 mm (28.35 in.)

• Width: 440 mm (17.32 in.)

• Weight: 25 kg (55.1 lb) to 31.7 kg (70 lb) depending upon configuration

Integrated functions:

• Light Path Diagnosti c s

™

• Ultra160 SCSI controller

• One 10BASE-T/100BASE-TX Intel Ethernet controller

• Remote Supervisor Adap ter (service processor)

— ASM in terconnect (peer-to-

peer) port — RXE expansion port — RXE management port — Ethernet port — Serial por t

• Three universal serial bus ports

• Keyboard port

•Mouse port

•Video port

Acoustical noise emissions:

• Sound power, idling: 6.3 bel maximum

• Sound power, operating: 6.3 bel maximum

• Sound pressure, operating: 47 dBa maximum

Environment:

• Air temperature: — Server on: 10° to 35°C (50° to

95°F). Altitude: 0 to 914 m (3000 ft)

— Server on: 10° to 32°C (50° to

89.6°F). Altitude: 914 m (3000 ft) to 2133 m (7000 ft)

— Server off: 10° to 43°C (50° to

110°F). Maximum altitude: 2133 m (7000 ft)

• Humidity: — Server on: 8% to 80% — Server off: 8% to 80%

Heat output:

Approximate heat outp ut in British thermal units (Btu) per hour

• Minimum configuration: 1232 Btu (0.36 kilowatts)

• Maximum configuration: 3566 Btu (1.045 kilowatts)

Electrical input:

• Sine-wave input (50-60 Hz) required

• Input voltage low range: — Minimum: 100 V ac — Maximum: 127 V ac

• Input voltage high range: — Minimum: 200 V ac — Maximum: 240 V ac

• Input kilovolt-amperes (kVA) approximately:

— Minimum: 0.08 kVA (ac power

connected, server off)

— Minimum: 0.38 kVA (dc power

on, server idle)

— Maximum: 1.1 kVA

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Chapter 1. Introduction 3

Notices and statements used in this book

The caution and danger statements used in this book also appear in the multilingual Safety Information book, provided on the Documentation CD. Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book.

The following types of noti ces and statements are used in this book:

• Note: These notices provide important tips, guidance, or advice.

• Important: These notices provide information or advice that might help you avoid inconvenient or problem situations.

• Attention: These notices indicate possible damage to prog rams, de vices, or data. An attention notice is placed just before the instruction or situation in which damage could occur.

• Caution: These statements indicate situations that ca n be potentially hazardous to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

• Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

Before you begin

Before you begin to install options in the server, read the following information:

• Become familiar with the information provided in “Safety” beginning on page v, and “Handling static-sensitive devices”. These guidelines will help you work safely while working with your server or options.

• Make sure that you have an adequate number of properly grounded electrical outlets for the server, monitor, and any other options that you intend to install.

• Back up all important data before you make changes to hard disk drives.

• For a list of supported options for the xSeries 360 server, refer to http://www.ibm.com/pc/us/compat on the World Wide Web.

Handling static-sensitive devices

Attention: Static electricity can damage electronic devices and the system. To avoid

damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of electrostatic discharge, observe the following precautions:

• Limit your movement. Movement can cause static electricity to build up around you.

• Handle the device carefully, holding it by its edges or its frame.

• Do not touch solder joints, pins, or exposed printed circuitry.

• Do not leave the de vice wh ere others can handle and possib ly damage the device.

• While the device is still in its static-protective package, touch it to an unpainted metal part of the system unit for at least 2 seconds. (This drains static electricity from the package and fro m your body.)

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4 IBM xSeries 360 Type 8686:Installation Guide

• Remove the device from its package and install it directly into the server without setting it down. If it is necessary to set the device down, put it back in its staticprotective pac kage first. Do not pla ce the de vice on the server co ve r or on a metal table.

• Take additional care when handling devices during cold weather as heating reduces indoor humidity and increases static electricity.

Major components of the xSeries 360

The orange color on components and labels in the server identifies hot-swap or hotplug components. You can install or remove these components while the system is running, provided that the system is configured to support this function.

The blue color on components and labels indicates touch points where a component can be gripped, a latch moved, and so on.

The following illustration shows the major components of the xSeries 360. Note: The illustrations in this document migh t differ slightly from your hardware.

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Chapter 1. Introduction 5

Microprocessor heat sink

Heat sink stabilizer

Microprocessor

Microprocessor VRM

Hot-swap fans

Hot-swap power supply

Power supply filler panel

Bezel

Hot-swap hard drive

Hot-swap drive filler panel

Memory board

VRM

Dual inline memory module (DIMM)

Remote Supervisor Adapter

XA-32 chipset VRM

Diskette drive

CD-ROM drive

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6 IBM xSeries 360 Type 8686:Installation Guide

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Chapter 2. Installing options

This chapter provides the basic inf ormation needed to install options in the server . It is for all users, but is written with the experienced user in mind. If you need more detailed installation information, see the User’s Reference on the xSeries 360 Docu- mentation CD.

Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD), take precautions to avoid damage from static electricity. For details on handling these devices, see “Handling static-sensitive devices” on page 3.

Working inside a server with power on

The server supports hot-plug, hot-add, and hot-swap de vices an d is de signe d to ope rate safely while turned on with the cover removed. Follow these guidelines when you work inside a server that is turned on:

Note: Operating the server for more than 30 minutes with the top cover removed

might damage server components.

• Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts before working inside the server; do not wear cufflinks while you are working inside the server.

• Do not allow your necktie or scarf to hang inside the server.

• Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist watches.

• Remove items from your shirt pocket (such as pens or pencils) that could fall into the server as you lean over it.

• Take care to avoid dropping any metallic objects, such as paper clips, hair pins , or screws, into the server.

Removing the server top cover and bezel

Complete the following steps to remove the server top cover and bezel:

1. Review the safety precautions beginning on page v.

Top cover

Cover release latch

Bezel

Level 2 diagnostic panel

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8 IBM xSeries 360 Type 8686:Installation Guide

2. Lift the plastic cover-release latch on the top cover, as shown in the illustration. Slide the top cover toward the rear of the server approximately one inch, lift it off the server, and set it aside.

Attention: For proper cooling and airflow, replace the top cover before turning on the server . Operating the server f or e xtended periods of t ime (ov er 30 minutes) with the top cover removed might damage server components.

3. Press the bezel release latches and pull the top of the be zel slightly a w a y from the server.

4. Pull the bezel up to release the two tabs at the bottom edg e of the bezel. Store the bezel in a safe place.

System board component locations

The following illustration sho ws the location of the connectors on the system board f or pluggable components, and the location of the two nonpluggable VRMs used for the PCI-X slots.

Adapter considerations

This server supports the following adapter configurations:

• Bus A (hot-plug) — Four 66 MHz 64-bit PCI-X adapters (slots 3 through 6) — Two 66 MHz 64-bit PCI adapters (slots 3 and 4) — Four 33 MHz 64-bit PCI adapters (slots 3 through 6)

Microprocessor 4 VRM slot (J29)

Microprocessor 1 VRM slot (J2)

Microprocessor 3 VRM slot (J3)

Microprocessor 2 VRM slot (J30)

Microprocessor 4 socket (U22)

Microprocessor 1 socket (U11)

Microprocessor 3 socket (U12)

Microprocessor 2 socket (U23)

PCI-X slot 1 PCI-X slot 2 PCI-X slot 3 PCI-X slot 4 PCI-X slot 5 PCI-X slot 6

Remote Supervisor Adapter slot (J40)

Remote Supervisor Adapter cable connector (J39)

XA-32 chipset VRM slot (J41)

SCSI RAID cable connector (J43)

Battery

Power distribution connectors (J55, J49)

NonpluggableVRMs

PCI switch card cable connector (J36)

Memory board connectors (J-32, J-33)

Bus A Bus B

PCI power LED

PCI attention LED

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Chapter 2. Installing options 9

• Bus B (hot-plug) — One 133 MHz 64-bit PCI-X adapter (slot 1) — Two 100 MHz 64-bit PCI-X adapters (slots 1 and 2) — Two 66 MHz 64-bit PCI-X adapters (slots 1 and 2) — Two 66 MHz 64-bit PCI adapters (slots 1 and 2) — Two 33 MHz 64-bit PCI adapters (slots 1 and 2)

To the right of PCI-X slot number 1 (as viewed from the front), th ere is a 33 MHz 64-bit slot dedicated to the Remote Supervisor Adapter.

Before you install adapters, review the following:

• Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this chapter. If you need to change switch settings or jumper settings on the adapter, follow the instructions that come with the adapter.

• Locate the documentation that comes with y our operati ng system. If the oper ating system provides a way to disable or enable a hot-plug PCI/PCI-X slot, you will need this documentation.

• If you install a ServeRAID

™

™ adapter for use with the in ternal hot-swap hard disk drives, you must connect the internal channel cable between the adapter and the SCSI RAID cable connector (J43) on the syste m board. However, if you do this, you cannot install a full-length, wide adapter in PCI-X slot 1.

• The server supports only 3.3 V PCI or PCI-X adapters.

• The server uses a rotational interrupt tech nique to configu re PCI/PCI-X adap ters . You can use this technique to install PCI/PCI-X adapter s that current ly do not support sharing of PCI interrupts.

• PCI-X slots 3 through 6 are on PCI bus A; PCI-X slots 1 and 2 are on PCI bus B.

• By default, the server st arts (boots) devices in the f ollowing or der: system IDE and SCSI devices, then PCI/PCI-X devices.

Note: To change the startup order, start the Configuration/Setup Utility program

and select Start Options from the main menu. Then, select the Startup

Sequence Options.

Installing a hot-plug PCI or PCI-X adapter

This section describes how to install a hot-plug PCI/PCI-X adapter. Before you continue with the adapter-installation procedure, note that all six PCI-X slots support hotplug, 64-bit, PCI/PCI-X adapters. If PCI/PCI-X adapter s are installed in both slots 1 and 2, they operate at 100 MHz or less, depending on the capacity of the adapter. If one adapter is installed in slot 1 and slot 2 is empty, the adapter in slot 1 can operate at 133 MHz.

Note: Ensure that the PCI hot-plug de vice driv er is installed. For details, see the doc-

umentation that came with the adapter. For more detailed instructions and information about installing PCI/PCI-X adapters, see the section on installing options in the User’s Reference on the xSeries 360 Documentation CD.

Complete the following steps to install a hot-plug PCI/PCI-X adapter:

1. Review the safe ty precautio ns beginning o n page v a nd “Ha ndlin g st at ic-sensitive devices” on page 3.

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10 IBM xSeries 360 Type 8686:Installation Guide

2. Remove the top cov er (see “Rem oving th e server top co v er and bez el” on page 7) and determine which PCI-X expansion slot you will use for the adapter.

Note: All six PCI-X slots support hot-plug PCI/PCI-X adapters.

3. Slide the orange adapter-retention tab toward the rear of the server. Lift the adapter-retention latch. The power LED turns off for the appropriate slot.

4. Slide the expansion-slot cover up and out of the server; then, move the blue PCIadapter locking lever to the right (as viewed from the front) to enable insertion of the new adapter.

Attention: Avoid touching the components and gold-edge connectors on the adapter. Ensure that the adapter is completely and correctly seated in the slot. Incomplete insertion might cause damage to the system board or to the adapter.

5. Remove the adapter from the static-protective package and install the adapter, pressing it firmly into the slot.

6. Move the blue PCI-adapter locking lever to the left (as viewed from the front) to secure the adapter; then, lower the adapter-retention latch over the top corner of the adapter. The orange adapter-retention tab snaps into place and the power LED turns on for the slot.

7. Connect any needed cables to the adapter. If you are installing a ServeRAID adapter, continue with step 8. Otherwise, go t o step 12.

8. If you are installing a ServeRAID adapter and plan to use internal hard disk drives: a. Plug in one end of the ServeRAID internal channel cable (shipped with the

server) to an internal ServeRAID channel connector on the top edge of the ServeRAID adapter, as shown in the following illustration. You can install the adapter in any PCI-X slot. It is shown in slot 6 here only as an example.

Unlock

Lock

Adapter locking lever

Adapter retention latch

Adapter retention tab

Adapter

Attention LED

Power LED

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Chapter 2. Installing options 11

b. Route the cable along the surface of the system board toward the front of the

server, then to the right under the adapters and dividers; then plug it into the SCSI RAID cable connector (J43) on the system board.

Notes:

1) You cannot install a full-length, wide adapter in PCI-X slot 1 if the SCSI RAID adapter cable connector is in use.

2) You might need to remo v e adapters o r plastic dividers to access the SCSI RAID adapter cable connector.

3) The first time that you restart the server after connecting the cable, the server issues POST error message 00180700 with modifier 9005008F; this message is normal. It indicates that the onboard SCSI controller has been disabled and that the RAID adapter is controlling the internal hard disk drives.

9. If you are installing a ServeRAID adapter and plan to use external hard disk drives:

a. Plug in one end of the ServeRAID external channel cable (separately ord er-

able) to an ex ternal channel connector on the edge of t he ServeRAID adapter that is accessible from the rear of the server.

b. Route the cable to the external SCSI device and plug it into the appropriate

connector.

10. Install the latest ServeRAID drivers, using the ServerGuide

™

™ CDs.

11. Configure ServeRAID, using the ServeRAID adapter documentation on the xSeries 360 Documentation CD.

12. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 19.

ServeRAID adapter

SCSI RAID cable connector

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12 IBM xSeries 360 Type 8686:Installation Guide

Installing a hot-swap hard disk drive

The server supports up to three 26 mm (1-inch), 3.5-inch, hot-sw ap hard disk driv es in the hot-swa p ba ys . The ba ys are locate d at the right front of the server. The hot-swap bays are connected to a hot- swap drive backplane. The backplan e i s a printed circuit board behind the bays.

Complete the following steps to install a drive in a hot-swap bay:

1. Review the safety precautions beginning on page v.

2. Remove the filler panel from one of the empty hot-swap bays by inserting your finger into the depression at the left side of the filler panel and pulling the panel out of the server, as shown in the following illustration.

Attention: To maintain proper system cooling, do not operate the server for more than 10 minutes without either a drive or filler panel installed in each bay.

3. Install the hard disk drive in the hot-swap bay: a. Ensure that the tray handle is open (that is, perpendicular to the drive). b. Align the drive assembly with the guide rails in the bay. c. Gently push the drive assembly into the bay until the drive stops. d. Push the tray handle to the closed (locked) position. e. Check the hard disk drive status LED to verify that the hard disk drive is oper-

ating properly. If the amber hard disk drive status LED for a drive is lit continuously, that individual drive is faulty and needs to be replaced. If the green hard disk drive activity LED is flashing, the drive is being accessed.

4. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 19.

Note: If the server has a ServeRAID controller or adapter installed, you might

need to reconfigure the disk arrays after installing hard disk drives. See the ServeRAID documentation on the xSeries 360 Documentation CD for more information.

Filler panel

Drive tray handle (in open position)

Drive tray assembly

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Chapter 2. Installing options 13

Installing memory modules

The server supports up to four pairs of DIMMs and supports memory interleaving. Adding memory to the server is an easy way to ma ke programs run faster.

Notes:

1. The server supports a minimum of 512 MB of system memory and a maximum of 8 GB of system memory. The DIMM slots are arranged in two columns of four rows each. The server supports DIMMs of 256 MB , 512 MB, and 1 GB capacities.

2. Each pair of DIMMs must be the same type, capacity, and speed. However, you can install DIMM pairs of different capacities as long as both DIMMs in each pair are the same.

3. Installing or removing DIMMs changes the configuration information in the server. Therefore, after installing or removing DIMMs, you must save the ne w configuration information using the Configuration/Setup Utility program. When you restart the server, the system displays a message indicating that the memory configuration has changed. Start the Configuration/Setup Utility program and select Save Settings. See Chapter 4, “Configuring th e server” on page 29 for more information.

Complete the following steps to install DIMMs:

1. Review the safety precautions beginning on page v, “Handling static-sensitive devices” on page 3, and the documentation that comes with the DIMMs.

2. Turn off the server, disconnect all power cords and external cables, and remove the top cover (see “Removing the server top cover and bezel” on page 7).

3. Remove the memory board, as shown in the following illustration: Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD),

take precautions to avoid damage from static electricity. For details on handling these devices, see “Handling static-sensitive devices” on page 3.

a. Lift up the two memory-board locking latches to release the board. b. Lift the memory board out of the server.

4. When installing additional DIMMs, determine the DIMM slots into which you will install them. You must populate the slots in pairs, one DIMM in each column, proceeding from top to bottom. Use only 2.5 V, 184-pin, PC1600, DDR registered

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14 IBM xSeries 360 Type 8686:Installation Guide

synchronous dynamic random-access memory (SDRAM) with error correcting code (ECC).

5. Touch the static-protective package that contains the DIMM option to any unpainted metal surface on the server. Then, remove the DIMM from the package.

6. Turn the DIMM so that the DIMM keys align correctly with the slot. Attention: To avoid breaking the DIMM locking latches or damaging the DIMM

slots, handle the latches gently.

7. Ensure that the DIMM locking latches are in the open position. Insert the DIMM by pressing it straight into the slot. Make sure that the locking latches snap into the closed position. If a gap exists between the DIMM and the latches, the DIMM has not been properly installed. In this case, open the latches , remo v e the DIMM, and reinsert it.

First pair DIMMs 1 and 2 Second pair DIMMs 3 and 4 Third pair DIMMs 5 and 6 Fourth pair DIMMs 7 and 8

DIMM 1

DIMM 3

DIMM 4

DIMM 2

DIMM slot 3

DIMM slot 4

Memory VRM

Test button

Test LED to show capacitor is charged

Memory board VRM slot (J11)

DIMM 1 (J14) DIMM 3 (J13) DIMM 5 (J12) DIMM 7 (J4)

DIMM 2 (J15) DIMM 4 (J9) DIMM 6 (J7) DIMM 8 (J5)

Test buttonTest LED to show

capacitor is charged

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Chapter 2. Installing options 15

8. Repeat steps 3 through 7 for each additional DIMM that you install.

9. Install the memory board: a. Align the board in the guides over the memory connector. b. Open the memory-board locking latches and insert the memory board into the

connector. Be sure that the locking latches snap into the closed position.

10. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 19.

Attention: When you restart the server, the system displays a message indicating that the memory configuration has changed.

• If you installed additional memory, start the Configuration/Setup Utility program and select Save Settings.

• If the 3-3-3 beep code sounds during POST, the memory board may not be fully seated. In some memory configurations, if the 3-3-3 beep code is followed by a blank display screen and the Boot Fail Count feature in the Start Options of the Configuration/Setup Utility is set to Enabled (its default setting), you must restart the server three times to f orc e the syste m BIOS to reset t he memory connector or bank of connectors from Disabled to Enabled.

Installing a microprocessor

The server comes with a minimum of one microprocessor installed on the system board and supports up to four microprocessors. With mor e tha n one micropro ce sso r, the server can operate as a symmetric multiprocessing (SMP) server. With SMP, certain operating systems and application programs can distribute the processing load among the microprocessors.

Before you begin:

• Read the documentation that comes with the microprocessor to determine if you need to update the server basic input/output system (BIOS) code. The most current level of BIOS code for the server is available through the World Wide Web at http://www.ibm.com/pc/support.

• Obtain an SMP-capable operating system (optional). For a list of supported operating systems, go to http://www.ibm.com/pc/us/compat/ on the World Wide Web.

Attention: To avoid damage and ensure proper server operation when you install a microprocessor, use a microprocessor that has the same cache size and type, clock speed, and internal and external clock frequencies as the microprocessor already installed.

Notes:

1. To order additional microprocessor options, contact your IBM reseller or IBM marketing representative.

2. The microprocessor in socket 1 is the startup (boot) microprocessor.

If you want to install addit ional micro processors , populate the micr oprocessor sockets in numeric order, starting with socket 2. The following illustration shows the locations of the microprocessor sockets and VRMs on the system board.

Note: If you install the microprocessors in the wrong order, the server will not power

on.

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16 IBM xSeries 360 Type 8686:Installation Guide

Complete the following steps to install a microprocessor:

1. Review the safe ty precautio ns beginning o n page v and “Ha ndling st atic-sen sit ive devices” on page 3.

2. Turn off the server, disconnect all power cords and external cables, and remove the top cover (see “Removing the server top cover and bezel” on page 7).

3. Lift off the microprocessor heat sink stabilizer as shown in the following illustration and determine the socket where the microprocessor is to be installed.

Microprocessor connector 1 (U11)

Microprocessor connector 2 (U23)

Microprocessor connector 3 (U12)

Microprocessor connector 4 (U22)

Microprocessor 4 VRM connector (J29)

Microprocessor 2 VRM connector (J30)

Microprocessor 1 VRM connector (J2)

Microprocessor 3 VRM connector (J3)

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Chapter 2. Installing options 17

Notes:

a. The new microprocessor comes in a kit with a VRM and a heat sink. b. If you are replacing a failed micropr ocessor, verify that you have selected the

correct microprocessor to be replaced. The LED next to the failing microprocessor will be on. Remove the microprocessor heat sink (two thumbscrews).

c. If you are installing an additional microprocessor, first install a VRM in the slot

adjacent to the microprocessor socket you have selected and r emove the protective tape from the microprocessor socket.

4. Install the microprocessor: a. T o uch the static-protectiv e pac kage contain ing the ne w microprocessor to an y

unpainted metal surf ace on the server; then, remove the microprocessor from

the package. b. Lift the locking lever on the socket to permit plugging in the microprocessor. c. Align the triangle icon on the microproces so r wi th the triangle icon on the

socket and press the mi croprocessor gently into the socket.

Attention: Make sure that the microp rocessor is aligned correct ly befor e you

proceed. To avoid bending the pins on the microprocessor, do not use exces-

sive force when pressing it into the socket. d. Close the locking lever to secure the microprocessor.

5. Install the microprocessor heat sink. Attention: Do not disturb or contaminate th e h eat- co nductin g grease on the bot-

tom of the new heat sink. Doing so damages its heat-conducting capability and exposes the new micr oprocessor to overheating.

Microprocessor

Microprocessor VRM

XA-32 chipset VRM

Heat sink

Heat sink stabilizer

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18 IBM xSeries 360 Type 8686:Installation Guide

6. Remove the heat sink from its package and secure it to the top of the micropr ocessor (two thumbscrews). Press firmly on the thumbscrews and tighten them, alternating between screws until finger tight. Do not overtighten the screws.

7. Install the heat-sink stabilizer.

8. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 19.

Installing a hot-swap power supply

The server comes with a minimum of one power supply and supports up to three power supplies. If you install or remove a power supply, observe the following precautions.

Statement 8:

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Complete the following steps to install a hot-swap power supply:

1. Review the safety precautions beginning on page v.

2. Remove the bezel. See “Removing the server top cover and bezel” on page 7.

3. Remove the appropriate power-supply filler panel by inserting a finger into the hole and pulling the panel forward. The panel pivots at the top.

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Chapter 2. Installing options 19

Note: The power supplies are numbered from left to right (1 to 3) as viewed from

the front of the server. Power supplies do not have to be installed in a particular sequence.

Attention: To ensure proper system cooling, do not leave the filler panel off the server for more than 30 minutes.

4. Press down on the locking latch and mov e the loc king handle to the open po sition, as shown in the illustration.

5. Slide the power supply into the chassis and fully close the locking handle.

6. Plug one end of the power cord for the new power supply into the corresponding connector on the back of the server (connectors are numbered 1 through 3 from top to bottom, as illustrated at “Cabling the server” on page 21). Plug the other end of the power cord into a prop erly grounded electrical outlet.

7. Ve rify that the dc power and ac power LEDs on the front of the power supply are lit, indicating that the power supply is operating properly.

8. Continue with “Completing the installation”.

Completing the installation

This section provides the information needed to complete the installation.

Installing the server top cover and bezel

Complete the following steps to install the server top cover and bezel:

1. Before installing the cover, check that all internal cables, ada pters , and othe r components are installed and seated corr ectly and that y ou h av e not left loose tools or parts inside the server.

2. Move the cover-release latch to the open (up) position.

Power supply 3

Power supply 2

Locking latch

Locking handle

AC power LED

DC power LED

Power supply 1

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20 IBM xSeries 360 Type 8686:Installation Guide

3. Insert the tabs on the top cover into the matching slots in the server chassis.

4. Close the cover-release latch to pull the top cover forward and lock the to p cover in place.

5. Insert the tabs on the bottom of the bezel into the matching holes on the server chassis.

6. Push the top of the bezel toward the server until the two tabs at the top of the bezel snap into place.

7. Continue with “Installing the ser ver in the rack”.

Installing the server in the rack

Install the server in the rack cabinet. For complete rack installation and removal instructions, see the Rack Installation Instructions provided with your server.

After you have installed the server in the rack, see “Cabling t he server” o n pag e 21 for details about connecting external cables and power cords to the server and routing the cables through the cable management arm.

Top cover

Cover release latch

Bezel

Level 2 diagnostic panel

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Chapter 2. Installing options 21

Cabling the server

The following illustration shows the I/O ports on the rear of the server. Use this illustration to connect the external cables to the rear of the server.

The following illustration shows the cable routing for a typical server configuration. Detailed cabling instructions, including the use of the cable management arm (shipped with the server) are in the Rack Installation Instructions provided with the server.

Notes:

1. The illustrations in this document might differ slightly from your hardware.

2. See the documentation that comes with the options for additional cabling instructions. It might be easier for you to route any cables before you install certain options.

3. If you have just plugged the power cords of the server into an electrical outlet, you must wait 30 seconds before pressing the power-control button.

For inf ormation about configuring and cab ling the Remote Supervisor Adapter to manage the server remotely or to interconnect to another device, see the xSeries 360 User’s Referenc e. For information about using the Remote Supervisor Adapter, see the Remote Supervisor Adapter User’s Guide. Both documents are on the xSeries 360 Documentation CD.

RXE management port

ASM interconnect port

RXE expansion port

Video port

USB 1 USB 2

Mouse port

Keyboard port

Ethernet port

Remote Supervisor Adapter fault LED (amber)

Remote Supervisor Adapter power LED (green)

Remote Supervisor Adapter serial port

Remote Supervisor Adapter Ethernet port

AC power connector 1

AC power connector 2

AC power connector 3

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22 IBM xSeries 360 Type 8686:Installation Guide

After you ha ve i nstalled the server in the r ack and connected all the needed cables , go to “Turning on the server” on page 23.

Page 33

Chapter 3. Server power, controls, and indicators

This chapter explains ho w to turn on and turn off the server and describes the controls and indicators.

Turning on the server

Turning on the server refers to the act of plugging the server power cords into the power source and pressing the power-control button. After you install the network operating system in the server, this typically causes the operating system to start. For more details, see the introduction in the User’s Reference on the xSeries 360 Docu- mentation CD.

Complete the following steps to turn on the server.

1. Turn on all external devices, such as the monitor. Note: After you plug the power cords into the pow er source, wait 30 seconds

before pressing the power-control button on the operator information panel. During this time, the Remote Supervisor Adapter is initializing and the power-control button does not respond. The power LED on the information panel blinks, indicating that ac power is present in the server.

2. Press the power control button on the operator information panel. The power LED comes on and the power-on self-test (POST) begins.

If the server is turned on and a power failure occurs, it restarts automatically when power is restored. You can turn on the server remotely by means of the Remote Supervisor Adapter.

When you start the server for the first time after you add or remove an internal option or an external SCSI device, y ou might see a message telling you that the configuration has changed. The Configuration/Setup Utility prog ram automatically starts so that you can save the new configuration information. See Chapter 4, “Configuring the server” on page 29 for details.

Some options have device drivers that you need to install. See the documentation that comes with the option for information about installing any required device drivers.

The server comes with at least one microprocessor installed on the system board . If you have installed one or more additional microprocessors, the server can now operate as an SMP server. Therefor e, you might need to upgra de th e oper a ting syst em to support SMP. See “Using the ServerGuide CDs” on page 31 and the operatin g-system documentation for additional information.

If the server has a ServeRAID adapter installed and you have installed or removed a hard disk drive, see the do cumentation that comes with the ServeRAID adapter for information about reconfiguring the disk arrays.

Turning off the server

Turning off the server refers to the act of stopping the operating system, pressing the power-control button, and disconnecting the server power cords from the power source.

Note: Each operating system is different. Some allow an immediate shutdown; oth-

ers require an orderly shutdown procedure.

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24 IBM xSeries 360 Type 8686:Installation Guide

See the operating system documentation for the proper procedure to shut down the operating system.

Statement 5:

You can turn off the server in any of the following ways:

• Press the power-control b utton on the oper ator inf ormation panel. This places the server in standby mode. The po wer LED on the oper ator information panel b links. This does not remove all power from the server.

Note: After doing this, w ait at least 30 seconds bef ore pressing the power- control

button to turn on the server again.

• You can disconnect the server power cords from the power source to shut off all power immediately without damaging the server.

Note: Wa it appro ximately 15 se conds after discon necting the po wer cords f or th e

server to stop running. W a tch for the power LED on the operator information panel to stop blinking.

Standby mode

Standby mode refers to the condition in which the server operating system is not running and all core logic is shut down except for the Remote Supervisor Adapter.

Complete the following steps to put the server into standby mode:

1. See the operating system documentation for the proper procedure to shut down the operating system.

Note: Each operating system is different. Read all the documentation about

shutting down the operating system before continuing.

2. Press the power-control button on the front of the server.

You can put the server into standby mode remotely by means of the Remote Supervisor Adapter.

1 2 3

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Chapter 3. Server power, controls, and indicators 25

Server controls and indicators

The following illustration shows the controls and indicators on the front of the server.

Operator information panel: This panel, also kno wn as the front LED panel, contains controls, indicators, and one of the t hree USB ports. See “Operator inf ormation panel” on page 27 for details.

AC LED: Each hot-swap pow er supply has an ac po we r LED to indicate that ac po we r is available to the power supply.

DC LED: Each hot-swap po w er su pply has a dc power LED to indicate that the power supply is active.

Diskette drive: The server contains one standard 3.5-inch diskette drive with an LED to indicate when it is active.

CD-ROM drive: The server contains one standard I DE CD-ROM with an LED to indicate when it is active.

Hard disk drive filler panels: A filler panel is used to cover empty hard disk drive bays. A filler panel must be installed in each empty bay to ensure proper system cooling.

Activity LED: Each hot-swap hard disk drive has an activity LED, which flashes if the drive is being accessed.

Status LED: Each hot-swap hard disk driv e has a status LED. If this amber LED is on continuously , the drive has fa iled. If an optional IBM ServeRAID adapter is installed in the server and the LED flashes slowly (one flash per second), the drive is being rebuilt. If the LED flashes rapidly (three flashes per second), the contro ller is identi fying the drive.

Hard disk drive: The server supports a maximum of three hot-swap hard disk drives. Power supplies 1, 2, and 3: The server supports a maximum of three hot-swap

power supplies.

Power supply 1

Power supply 2

Power supply 3

AC LED DC LED

Hard disk drive

Diskette drive CD-ROM drive

Hard disk drive filler panels

Activity (green)

LED

Status (amber)

LED

Operator information panel

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26 IBM xSeries 360 Type 8686:Installation Guide

The following illustration shows the indicators on the rear of the server.

Ethernet link LEDs: These LEDs (one for the Remote Supervisor Adapter, one for the network) indicate that the related Ethernet link is operational.

Ethernet TX/RX LEDs: These LEDs (one for the Remote Supervisor Adapter, one for the network) indicate that activity is taking place on the related network.

Remote Supervisor Adapter Ethernet port: This port enables you to manage the server from a remote location.

Remote Supervisor Adapter fault LED: This LED indicates that the Remote Supervisor Adapter has failed.

Remote Supervisor Adapter power LED: This LED indicates that power is being supplied to the Remote Supervisor Adapter.

Ethernet port: This port enables you to connect the server to a network.

Ethernet port

Remote Supervisor Adapter fault (amber)

LED

Remote Supervisor Adapter power LED (green)

Remote Supervisor Adapter Ethernet port

Ethernet TX/RX LEDs

Ethernet link LEDs

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Chapter 3. Server power, controls, and indicators 27

Operator information panel

The following illustration shows the controls, indicators, and USB port on the operator information panel (also known as the front LED panel).

USB port: This port enables you to attach a USB device to the front of the server. SCSI bus activity LED: This green LED is on when there is activity on the SCSI bus. Information LED: This amber LED is on if the server power supplies are nonredun-

dant or some other noncritical event has occurred. See the LEDs on the Level 2 diagnostic LED panel or on the system board for specific error information. For details, see the User’s Reference on the xSeries 360 Documentation CD.

Fault LED: This amber LED is on if a system error has occurred. See the LEDs on the Leve l 2 diagnostic LED panel or on the system board f or specific error inf ormation. For details, see the User’s Reference on the xSeries 360 Documentation CD.

Reset button: Press this button to reset the server and run the power-on self-test (POST).

Power-control button: If the server is in operational mode, press this button to put it into standby mode. If the server is in standby mode, press this button to restore it to operational mode. See Turning on the server and “Turning off the server” on page 23 for more information about applying and removing external power to the server.

Power LED: This green LED is on if ac and dc power are present in the server. If this LED is flashing, the server is in standby mode (ac power is present, but the power supplies are turned off). If this LED is off, either ac power, all power supplies, or the LED has failed.

Note: If this LED is off, it does not mean there is no electrical current present in the

server. The LED might be b urned out. To remove all electrical current from the server, you must unplug the server power cords from the electrical outlets.

USB port

SCSI bus activity LED

Fault LED

Information LED

Reset button

Power-control button

PowerLED

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28 IBM xSeries 360 Type 8686:Installation Guide

Page 39

Chapter 4. Configuring the server

This chapter provides the instructions for using the utility programs. F or more detailed information about these utility programs, see the User’s Reference on the xSeries 360 Documentation CD.

You can use the following configuration programs to customize the server hardware:

• Configuration/Setup Utility program This program is part of the basic input/output system (BIOS) code that comes with

the server. You can use this program to change interrupt request (IRQ) settings, change the drive startup sequence, set the date and t ime, and set pass word s. F or information about using this utility, see “Using the Configuration/Setup Utility program” on page 30.

• SCSISelect utility program This program is part of the basic input/output system (BIOS) code that comes with

the server . You can use this prog ram t o configur e the de vice s that ar e attach ed to the integrated SCSI controller. Use this program to change def ault v alues, resolv e configuration conflicts, and perform a low-level format on a SCSI hard disk drive. For information about using this utility, see “Using the SCSISelect utility program” on page 30.

• PXE Boot Agent Utility program The Preboot eXecution Environment (PXE) Boot Agent Utility program is part of

the BIOS code that comes with the server. Y ou can use this progr am to select th e boot protocol and other boot options, to display the PXE setup prompt or to disable it, to set the prompt display duration, and to select a power management option. For information about using this utility, see “Using the PXE Boot Agent Utility program” on page 31.

Note: The RPL selection for the Boot Protocol option is not supported for this

server.

• ServerGuide CDs The ServerGuide CDs provide software setup and installation tools that are spe-

cifically designed for your IBM server . Use these CDs during the initial installation of your server to configure basic hardware features and to simplify your network operating system (NOS) installation. The ServerGuide CDs also contain a collection of application programs, which you can install after the server is up and running. See “Using the ServerGuide CDs” on page 31 for more information.

• Remote Supervisor Adapter configuration process Configuration activities are also required f or the Remo te Supervisor Adapter. See

“Using the Remote Supervisor Adapter” on page 32 for a description of Remote Supervisor Adapter features. For information about cabling, configuring, and using the Remote Supervisor Adapter to manage the server remo tely, see “Using the Remote Supervisor Adapter” on page 32 and the Remote Supervisor Adapter User’s Guide on the xSeries 360 Documentation CD.

• ServeRAID configuration program This program comes with the optional ServeRAID ad apters and with server mod-

els that hav e a ServeRAID adapter preinstalled. If the server has a ServeRAID adapter installed, you must use the ServeRAID config uration program to define and configure the disk-array subsystem before you install the operating system. For inf ormation about using th e ServeRAID configur ation pr ogr am, see “Usin g the ServeRAID configuration programs” on page 32 and also the ServeRAID documentation that comes on the xSeries 360 Documentation CD.

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30 IBM xSeries 360 Type 8686:Installation Guide

Using the Configuration/Setup Utility program

Configuration/Setup is a menu-driven utility that is part of the BIOS code that comes with the server. You can use it to:

• Change the drive startup sequence

• Enable USB keyboard and mouse support

• Resolve configuration conflicts

• Set the date and time

• Set passwo rds Complete the following steps to start the Configuration/Setup Utility program:

1. Turn on the server and watch the monitor screen.

2. When the message Press F1 for Configuration/Setup appears, press F1.

3. Follow the instructions that appear on the screen. For more information about using the Configuration/Setup Utility program, see the

section on the Configuration/Setup Utility program in the User’s Reference on the xSeries 360 Documentation CD.

Using the SCSISelect utility program

SCSISelect is a built-in, menu-driven configuration utility program that y ou can use to:

• View the default SCSI IDs

• Locate and correct configuration conflicts Note: If the server has a redundant arrays of independent disks (RAID) adapter

installed, use the configuration method that is supplied with the RAID adapter to view or change SCSI settings for devices attached to the adapter.

Complete the following steps to start the SCSISelect utility program:

1. Turn on the server.

2. When the <<< Press <CTRL><A> for SCSISelect™ Utility! >>> prompt appears, press Ctrl+A.

Note: If an administrat or pass word ha s been set, a pr ompt appears as king you t o

type the password to start the SCSISelect utility program.

3. When the Would you like to configure the host adapter or run the SCSI disk utility? question appears, make a selection and press Enter.

4. Use the arrow keys to select a choice from the menu.

• Press Esc to exit from the SCSISelect utility program.

• Press the F5 key to switch between color and monochrome modes (if the

monitor permits).

5. Follow the instructions on the screen to change the settings of the selecte d items; then, press Enter.

For more information about using the SCSISelect utility program, see the section on the SCSISelect utility program in the User’s Reference on the xSeries 360 Documen- tation CD.

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Chapter 4. Configuring the server 31

Using the PXE Boot Agent Utility program

This program is a built-in, menu-driven configuration utility program that you can use to:

• Select the boot protocol and other boot op tions

• Select whether to display the PXE setup prompt and the display duration

• Select a power management option Note: The RPL selection f or the Boot Protocol option is not supported for this server.

Complete the following steps to start the PXE Boot Agent Utility program:

1. Turn on the server.

2. When the Initializing Intel Boot Agent Version X.X (Dev Build XXX) prompt appears, press Ctrl+S.

Notes:

a. If the PXE setup prompt does not display, use the Configuration/Setup Utility

program to set the Enable Ethernet PXE/DHCP option.

b. By default, you have 2 seconds after the prompt appears on the screen to

press Ctrl+S.

3. Use the arrow keys or press Enter to select a choice from the menu.

• Press Esc to return to the previous menu.

• Press the F4 key to exit.

4. Follow the instructions on the screen to change the settings of the selecte d items; then, press Enter.

Using the ServerGuide CDs

The ServerGuide CDs provide state-of-the-art programs to detect the server model and hardware options that are inst alled, configure th e server hardwar e, pro vide de vice drivers, and install your network operating system (NOS).

Note: If the ServerGuide CD doe s not start, see “ServerGuide pro b lems” on page 36.

1. Insert the Setup and Installation CD, and restart the server.

2. Follow the instructions on the screen to: a. Select your language. b. Select your country an d keyboard layout. c. View the Overview to learn about ServerGuide features. d. View the ServerGuide README file to review installation tips about your

NOS. e. Start the setup and hardware configuration programs. f. Start the NOS installation. You will need your copy of the NOS CD.

Note: For information on the supported NOS versions, refer to the Setup and Installa-

tion CD label.

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32 IBM xSeries 360 Type 8686:Installation Guide

Using the Remote Supervisor Adapter

The Remote Supervisor Adapter is one of the products in the Advanced System Management (ASM) family. It provides around-the-clock remote access and system management of your server and supports the following:

• Remote management regardless of the status of the server

• Remote control of hardware and operating systems

• Web-based management wit h standard Web browsers (no other software is required)

• Text-based user interface terminal access

The Remote Supervisor Adapter provides the following specific features:

• Continuous health monitoring and control

• Advanced Predictive Failure Analysis

(PFA)

• Configurable automatic notification and alerts

• Remote access through Ethernet, point-to-point protocol (PPP) connection, serial port, and ASM interconnect peer-to-peer network

• Simple Network management Protocol (SNMP)

• Domain Name system (DNS) and Dynamic Host Configuration Protocol (DHCP) support

• Remote power control

• Remote firmware update and access to critical server settings

•Microsoft

Windows NT® and Windows® 2000 blue screen capture

• Independent power, which enables around-the-clock access to the server even when the server power is off

• E-mail alerts

• Event logs that are timestamped, saved by a battery power unit, and can be attached to e-mail alerts

• Redirection of the server graphical or text console

• Access to Vital Product Data (VPD)

• Alphameric or numeric pag er alerts

For information about cabling, configuring, and using the Remote Supervisor Adapter to manage the server remotely, see the xSeries 360 User’s Reference and the Remote Supervisor Adapter User’s Guide on the xSeries 360 Documentation CD.

Using the ServeRAID configuration programs

A ServeRAID adapter enables you to use multiple physical SCSI hard-disk drives as logical drives, operating as a disk array. To enable you to configure the ServeRAID controller, the adapter comes with a CD containing the ServeRAID Manager program and the ServeRAID Mini-Configuration program. For details about using these programs, see the documentation that comes with the ServeRAID adapter.

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Chapter 5. Solving problems

This chapter provides basic troubleshooting information to help you resolve some common problems that might occur while sett ing up the server.

If you cannot locate and correct the problem using the information in this chapter, see the section on solving problems in the User’s Ref erence on the xSeries 360 Documen- tation CD and the “Server Support” flowchart in the front of this booklet.

Diagnostic tools overview

The following tools are available to help you identify and resolve hardware-related problems:

• POST beep codes and error messages The power-on self-test (POST) ge nerates beep codes and messages to indicate

successful test completion or the detection of a problem. See “POST beep code descriptions” on page 34 and “POST error messages” on page 35 for more information.

• Diagnostic programs and err or messages The server diagnostic programs are stored in upgradable read-only memory

(ROM) on the system board. These programs are the primary method of testing the major components of the server. See the solving problems section in the User’s Referenc e on the xSeries 360 Documentation CD for more information.

• Light Path Diagnostics feature The server has light-emitting diodes (LEDs) to help you identify problems with

server components. By f ollowing the light path, you can quickly identif y the type of problem that occurred. The light path begins with the LEDs on the operator information panel. See “Light Path Diagnostics” on page 37 for further information.

• Troubleshooting charts These charts list problem symptoms and suggested steps to correct th e problems.

See “Troubleshooting charts” on page 37 for an abbr eviated chart. See the solving problems section in the User’s Reference on the xSeries 360 Documentation CD for a complete chart.

• Customized support page You can create a customized support page that is specific to your hardware, com-

plete with frequently asked questi ons, parts information, technical hints and tips, and downloadable files. In addition, you can choose to receive electronic mail (email) notifications whenever new information becomes available about your registered products.

After you register and create a profile for your IBM products, you can diagnose problems using the IBM Online Assistant and you can participate in the IBM discussion forum. For m ore detailed information about registering and creating a customized profile f or your IBM products, visit the following addresses on the World Wide Web:

http://www.ibm.com/pc/register http://www.ibm.com/pc/support

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34 IBM xSeries 360 Type 8686:Installation Guide

POST beep code descriptions

POST emits one beep to signal successful completion. If POST detects a problem during startup, other beep codes might occur. You can use the following abbreviated list of beep code descriptions to help identify and resolve problems that are detected during startup.

Note: See the solving problems section in the User’s Reference on the xSeries 360

Documentation CD for a complete list of POST beep codes.

No beep

If no beep occurs after the server completes POST, call for service.

Continuous beep

The startup (boot) microprocessor has failed, or the system board or speaker subsystem might contain a failing component. If the system continues through POST with no errors, call f or service. If no video appears , the startup microprocessor has failed; have the system serviced.

One short beep

One beep indicates that the server successfully completed POST and that POST did not detect any configuration or functional errors. One beep also occurs after the server completes POST if you type an incorrect power-on password.

Two short beeps

POST encountered an error. The Configuration/Setup Utility program displays additional inf ormation; f ollow th e instructions that appear on the scree n. See “POST error messages” on page 35 fo r descriptions of the te xt messages that might appear.

Three short beeps

A system-memory error has occurred. This combination occurs only if the video basic input/output system (BIOS) code cannot display the error message. Replace the failing memory module.

Repeating short beeps

The system board might contain a failing component, the keyboard might be defective, or a key on the keyboard might be stuck. Ensure that:

• Nothing is resting on the keyboard and pressing a key.

• No key is stuck.

• The keyboard cable is connected correctly to the keyboard and to the correct connector on the server.

Running the diagnostic tests can isolate the server component that failed, but you must hav e the syst em serviced. If the error code persists, ca ll fo r service.

Note: If you just connect ed a new mouse or ot her pointing de vice, turn off the

server and disconnect that device. Wait at least 5 seconds; then, turn on the server. If the error code does not occur, replace the device.

One long and one short beep

POST encountered an error on the video adapter. Call for service.

One long and two short beeps

The video I/O adapter ROM is not readable, or the video subsystem is defective. This beep combinat ion might also indicate that the system board contains a failing component.

One long and three short beeps

The video subsystem has not detected a monitor connection to the server. Ensure that the monitor is connected to the server. If the problem remains, replace the monitor.

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Chapter 5. Solving problems 35

All other beep codes

1. Verify that the system memory modules (DIMMs) are installed correctly and fully seated.

2. Turn off the server and unplug all power cords; then, reconnect all power cords and restart th e se rver. If the problem remains, call for service.

POST error messages

The following table provides an abbreviated list of the error messages that might appear during POST.

Note: See the solving problems section in the User’s Reference on the xSeries 360

Documentation CD for a complete list of POST error messages.

Table 1. Abbreviated list of POST error messages

POST message Description

162 A change in configuration occurred. Verify that any optional devices are

turned on and installed correctly 163 The time of day has not been set. Set the correct date and time. 164 A change in the memory configuration has occurred. Verify that the

memory is installed properly; then, restart the server and run the

Configuration/Setup Utility program. 201 An error occurred during the memory controller test. Verify that the

memory board is fully seated and installed properly. 289 An error occurred during the memory test and a DIMM was disabled.

Verify that the memory is correct for the server and that it is installed and

seated correctly. 301

303

An error occurred during the keyboard and keyboard controller test. These

errors might be accompanied by continuous beeping. Ensure that the

keyboard cable is connected and nothing is resting on the keyboard keys. 11xx An error occurred during the system board serial port test. Verify that the

serial cable is connected correctly. 1600 The Remote Supervisor Adapter is not functioning. Verify that the Remote

Supervisor Adapter is correctly installed. 1162 The serial port configuration conflicts with another device in the server.

Start the Configuration/Setup Utility program and ensure that the IRQ and

I/O port assignments needed by the serial port are available. 1800 A PCI/PCI-X adapter has requested a hardware interrupt that is not

available. Start the Configuration/Setup Utility program and verify that the

interrupt resource settings are correct. 2400

2462

An error occurred in either the video controller or the video memory. Verify

that the monitor is connected correctly. 00019x0y Processor y is not functioning or failed the built-in test. Verify that it is

installed correctly. If the problem remains, have the system serviced.

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36 IBM xSeries 360 Type 8686:Installation Guide

ServerGuide problems

Look for the symptom in the left column of the chart. Probable solutions to the problem are in the right column.

Setup and Installation CD

00180x00 A PCI/PCI-X adapter requested a resource that is not available. Start the

Configuration/Setup Utility program and ensure that the resources needed by the PCI/PCI-X adapter are available.

If the server issues POST message 00180700 with modifier 9005008F and you have just installed a RAID adapter to control internal hard disk drives, this message is normal. It indicates that the onboard SCSI controller has been disabled and that the RAID adapter is controlling the drives.

Start the Configuration/Setup Utility program, select Devices and I/O Ports, and ensure that the device is enabled. If the problem remains, call for service.

0129800x 0129810x

No update data or incorrect update data for processor x. Download and install the most current system BIOS code level.

01298200 Microprocessor speed mismatch. Install microprocessors with identical

speeds.

I9990305 POST could not find an operating system. Install an operating system.

Symptom Suggested Action

Setup and Installation CD will not start.

• Ensure that the system is a supported server with a startable (bootable) CDROM drive.

• If the startup (boot) sequence settings have been altered, ensure that the CDROM drive is first in the startup sequence.

ServeRAID program cannot view all installed drives, or cannot install the NOS.

• Ensure that there are no duplicate SCSI IDs or IRQ assignments.

• Ensure that the hard disk drive is connected properly.

The operating system installation program loops continuously.

Make more space available on the hard disk drive.

ServerGuide will not start the NOS CD.

Ensure that the NOS CD you have is supported by the ServerGuide program. See the Setup and Installation CD label for a list of supported NOS versions.

Cannot install NOS - option is unavailable.

Ensure that the NOS is supported on the server. If the NOS is supported, either there is no logical drive defined (ServeRAID systems) or the ServerGuide System Partition is not present. Run the ServerGuide setup and configuration program and ensure that setup is complete.

Table 1. Abbreviated list of POST error messages (continued)

POST message Description

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Chapter 5. Solving problems 37

System Updates and Applications CD

Light Path Diagnostics

The Light Path Diagnostics LEDs help you to identify problems with server components. By following the light path, you can quickly identify and fix the type of problem that occurred. The light path begins with the LEDs on the op erator information panel. If the server encounters a problem, it lights either the Information LED or the Fault LED.

To isolate the source of the trouble, examine the Level 2 Light Path Diagnostics LEDs through the special cutout on the server top cover. These LEDs can indicate a problem with a single component, or a prob lem with one o f se v e ral simila r components . In the latter case, to isolate the specific failing component, remov e the server top cover and look for a lit LED on the system board or on a component.

For example, if the Level 2 FAN LED is lit, the specific failing fan is indicated by an LED viewable with the top cover removed. If the Level 2 MEM LED is lit, the specific failing DIMM is indicated by an LED on the memory board. See the solving problems section in the User’s Reference on the xSeries 360 Documentation CD for more infor- mation.

Troubleshooting charts

You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms.

Look for the symptom in the left column of the chart. Instructions and probable solutions to the problem are in the right column. If you have just added new software or a new option and the server is not working, do the following before using the troubleshooting charts:

1. Remove the software or device that you just added.

2. Run the diagnostic programs to determine if the server is running correctly.

3. If the server works correctly , reinstall the new softw are or new de vice and continue problem diagnosis using the troubleshooting charts.

Symptom Suggested Action

Get “time out” or “Unknown host” errors

Ensure that you have access to the Internet through FTP directly.

Table 2. Tr oubleshooting charts

Symptom Suggested action

CD-ROM drive problems Verify that:

1. The primary IDE channel is enabled in the Configuration/Setup Utility program.

2. All cables and jumpers are installed correctly.

3. The correct device driver is installed for the CD-ROM drive. If the problem remains, call for service.

CD-ROM drive is not recognized.

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38 IBM xSeries 360 Type 8686:Installation Guide

Diskette drive problems

If there is a diskette in the drive, verify that:

1. The diskette drive is enabled in the Configuration/Setup Utility program.

2. The diskette is good, and not damaged. (Try another diskette if you have one.)

3. The diskette contains the necessary files to start the server.

4. The software program is working correctly. If the diskette drive activity light stays on, or the system continues to bypass the

diskette drive, call for service.

Diskette drive activity light stays on, or the system bypasses the diskette drive.

General problems Call for service.

Problems such as broken cov er locks or indicator lights not working.

Intermittent problems Verify that:

1. All cables and cords are connected securely to the rear of the server and attached options.

2. When the server is turned on, air is flowing from the grill at the rear of the server. If there is no airflo w, the fans are not working. This causes the server to overheat and shut down.

3. The SCSI bus and devices are configured correctly and that the last external device in each SCSI chain is terminated correctly.

If the problem remains, call for service.

A problem occurs only occasionally and is difficult to detect.

Hard disk drive problems 1. Remove the first drive not recognized and try the hard disk drive diagnostic test

again.

2. If the remaining drives are recognized, replace the drive you removed with a new one.

If the problem remains, call for service.

Not all hard disk drives are recognized by the hard disk drive diagnostic test (“Fixed Disks” test).

System stops responding during the hard disk drive diagnostic test.

1. Remove the hard disk drive that was being tested when the server stopped responding and try the hard disk drive diagnostic test again.

2. If the hard disk drive diagnostic test runs successfully, replace the drive you removed with a new one.

If the problem remains, call for service.

Keyboard, mouse, or

pointing-device problems

1. Make sure that the keyboard cable is properly connected to the server.

2. Make sure that the server and the monitor are turned on.

3. Try using another keyboard.

If the problem remains, call for service.

All or some keys on the keyboard do not work.

The mouse or pointing de vice does not work.

1. Verify that the mouse or pointing-device cable is securely connected and the device drivers are installed correctly.

2. Try using another mouse or pointing device.

If the problem remains, call for service.

Table 2. Troubleshooting charts (continued)

Symptom Suggested action

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Chapter 5. Solving problems 39

Memory problems Verify that:

1. The memory modules are seated properly.

2. You have installed the correct type of memory.

3. If you changed the memory, you updated the memory configuration with the Configuration/Setup Utility program.

4. All banks of memory on the DIMMs are enabled. The server might have automatically disabled a DIMM bank if it detected a problem, or a DIMM bank might have been manually disabled.

If these items are correct, run the memory diagnostic program. The server might have detected a bad memory module and automatically reallocated memor y to enable the server to continue to operate. If the memory tests fail, call for service or replace the failing DIMM.

Look in the POST error log for error message 289:

• If a DIMM was disabled by a system-management interrupt (SMI), replace the DIMM.

• If a DIMM was disabled by the user or POST:

1. Start the Configuration/Setup Utility program.

2. Enable the DIMM.

3. Save the configuration and restart the server.

• If you continue to get this error, replace the DIMM.

If the problem remains, call for service.

The amount of memory displayed is less than the amount of memory that is installed.

Microprocessor problems The startup (boot) microprocessor is not working properly.

Verify that the startup microprocessor is seated properly. If it is, have the startup microprocessor replaced.

If the problem remains, call for service.

The server emits a continuous tone during POST.

Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with the

monitor, refer to the information that comes with the monitor f o r adjusting and testing instructions.

If you still cannot find the problem, call for service.

Testing the monitor.

The screen is blank. Verify that:

1. The server power cords are plugged into the server and a working electrical outlet.

2. The monitor cables are connected properly.

3. The monitor is turned on and the Brightness and Contrast controls are adjusted correctly.

If the screen remains blank, call for service. Important: In some memory configurations, the 3-3-3 beep code might sound during

POST followed by a blank display screen. If this occurs and the Boot Fail Count feature in the Start Options of the Configuration/Setup Utility program is set to Enabled (its default setting), you must restart the server three times to force the system BIOS code to reset the CMOS values to the default configuration (memory connector or bank of connectors enabled).

Only the cursor appears. Call for ser v ice.

Table 2. Troubleshooting charts (continued)

Symptom Suggested action

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40 IBM xSeries 360 Type 8686:Installation Guide

The monitor works when you turn on the server, but goes blank when you start some application programs.

Verify that:

1. The primary monitor cable is connected to the video port.

2. You installed the necessary device drivers for the applications. If these items are correct and the screen remains blank, call for service.

Wavy, unreadable, rolling, distorted screen, or screen jitter.

If the monitor self-tests show the monitor is working correctly, consider the location of the monitor. Magnetic fields around other devices (such as transformers, appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or distorted screen images. If this happens, turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.) Then move the device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor.

Notes:

1. To prevent diskette drive read/write errors, be sure that the distance between monitors and diskette drives is at least 76 mm (3 in.).

2. Non-IBM monitor cables might cause unpredictable problems.

3. An enhanced monitor cable with additional shielding is available for the IBM model 9521 and 9527 monitors. For information about the enhanced monitor cable, see your IBM reseller or IBM marketing representative.

If the problem remains, call for service.

Wrong characters appear on the screen.

If the wrong language is displayed, update the BIOS code with the correct language. If the problem remains, call for service.

Option problems Verify that:

1. The server supports the option. See the “Server Support” flowchart for information about obtaining ServerProven

compatibility information from the

World Wide Web.

2. You followed the installation instructions that come with the option.

3. The option is installed correctly.

4. You have not loosened any other installed options or cables.

5. You updated the configuration information using the Configuration/Setup Utility program. Whenever memory or an option is changed, you must update the configuration.

If the problem remains, call for service.

An IBM option that you just installed does not work.

An IBM option that used to work does not work now.

Verify that all of the option hardware and cable connections are secure. If the option comes with its own test instructions, use those instructions to test the

option. If the failing option is a SCSI option, verify that:

1. The cables for all external SCSI options are connected correctly.

2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly.

3. Any external SCSI option is turned on. You must turn on an external SCSI option before turning on the server.

If the problem remains, call for service.

Table 2. Troubleshooting charts (continued)

Symptom Suggested action

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Chapter 5. Solving problems 41

Power problems Verify that:

1. The power cables are properly connected to the server.

2. The electrical outlet functions properly.

3. The type of installed memory is correct.

4. If you just installed an option, remove it, and restart the server. If the server now powers on, you might have installed more options than the power supply supports.

5. The LEDs on the power supply are on.

6. The microprocessors are installed in the correct sequence.

If the problem remains, call for service.

The server does not power on.

The server does not power off. Verify that you are using an ACPI or non-ACPI operating system.:

If you are using a non-ACPI operating system:

1. Press Ctrl+Alt+Delete.

2. Turn off the system by pressing the power-control button.

If the problem remains or if you are using an ACPI-aware operating system, call for service.

Printer problems Verify that:

1. The printer is turned on and is online.

2. The printer signal cable is connected to the correct port on the server.

3. You have installed the latest printer device drivers.

If the printer still does not work, run the tests described in the documentation that comes with the printer. If the tests show that the printer is working correctly, call for service.

The printer does not work.

RXE remote expansion enclosure problems

Verify that:

1. The cables between the server and the enclosure are connected correctly.

2. The enclosure is turned on.

For more information, see the RXE-100 Remote Expansion Enclosure documentation and note whether any error LEDs on the enclosure are lit. If the problem remains, call for service.

The RXE remote expansion enclosure used to work but does not work now.

SCSI Expansion enclosure

problems

Verify that:

1. The cables for all external SCSI options are connected correctly.

2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly.

3. Any external SCSI option is turned on. You must turn on an external SCSI option before turning on the server.

For more information, see the SCSI and expansion enclosure documentation. If the problem remains, call for service.

The SCSI expansion encl o sure used to work but does not work now.

Table 2. Troubleshooting charts (continued)

Symptom Suggested action

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42 IBM xSeries 360 Type 8686:Installation Guide

Getting information, help, and service

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Getting information

Information about your IBM server product and preinstalled software, if any, is available in the documentation that comes with your server. That documentation includes printed books, online books, README files, and help files. In addition, information about IBM products is available on the World Wide Web.

On the World Wide Web, the IBM Web site has up-to-date information about IBM products and support. The address for the IBM Personal Computing home page is http://www.ibm.com/pc/.

You can find support information for your IBM pr oducts at http://www.ibm.com/pc/support/.

If you click Profile from the support page, you can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable Files. In addition, you can choose to receive e-mail notifications whenever new information becomes available about your registered products.

Software problems To determine if problems are caused by the software, verify that:

1. The server has the minimum memory requirements to use the software. For memory requirements, see the information that comes with the software.

Note: If you have just installed an adapter or memory, you might hav e a

memory address conflict.

2. The software is designed to operate on the server.

3. Other software works on the server.

4. The software that you are using works on another system.

If you received any error messages when using the software program, see the information that comes with the software for a description of the messages and solutions to the problem.

If the problem remains, contact your place of purchase.

Suspected software problem.

Universal Serial Bus (USB)

port problems

Verify that:

1. You are not trying to use a USB device during POST if you have a standard (nonUSB) keyboard attached to the keyboard port.

Note: If a standard (non-USB) keyboard is attached to the keyboard port, the

USB is disabled and no USB device will work during POST.

2. The correct USB device driver is installed.

3. The operating system supports USB devices.

If the problem remains, call for service.

A USB device does not work.

Table 2. Troubleshooting charts (continued)

Symptom Suggested action

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Chapter 5. Solving problems 43

You also can order publications through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.

Getting help and service

If you have a problem with your server product, you will find a wide variety of sources available to help you.

Using the documentation and diagnostic programs: Many problems can be solved without outside assistance. If you expe-

rience a problem with your server product, the first place to start is the troubleshooting information in your IBM documentation. If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most IBM server products come with a set of diag nosti c programs that you can use to help you identify hardw are pr oblems. See the troubleshooting information in your I BM documentation for instructions on using the diagnostic programs.

The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the most current technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions.

Calling for service: If you have tried to correct the problem yourself and still

need help, during the warranty period, you can get help and information by telephone through the IBM HelpCenter

®. The following services are available during the war-

ranty period:

• Problem determination - Trained personnel are a v ailab le to assist y ou with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

• IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.

• Engineering Change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

• Replacement or use of non-IBM parts or nonwarranted IBM parts. All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX.

• Identification of software problem sources.

• Configuration of BIOS as part of an installation or upgrade.

• Changes, modifications, or upgrades to device drivers.

• Installation and maintenance of network operating systems (NOS).

• Installation and maintenance of application programs.

Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m.

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44 IBM xSeries 360 Type 8686:Installation Guide

Note: Response times vary; may exclude some holidays.

Please have the following information ready when you call:

• Machine type and model

• Serial numbers of your IBM hardware products

• Description of the problem

• Exact wording of any error messages

• Hardware and software configuration information

Telephone numbers: Phone numbers are subject to change without notice. For

the most up-to-date phone numbers, go to http://www.ibm.com/pc/support/ and click Support Phone List.

In all other countries or regions, contact your IBM reseller or IBM marketing representative.

International Warranty Service

If you travel with your server product or relocate it to a country where your server machine type is sold, your server product migh t be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by IBM or by IBM resellers who are authorized to perform warranty service.

Country Telephone number

Austria Österreich 01-24 592 5901 Belgium - Dutch Belgie 02-210 9820 Belgium - French Belgique 02-210 9800 Canada Toronto only 416-383-3344 Canada Canada - all other 1-800-565-3344 Denmark Danmark 45 20 82 00 Finland Suomi 09-459 6960 France France 02 38 55 74 50 Germany Deutschland 07032-1549 201 Ireland Ireland 01-815 9202 Italy Italia 02-7031 6101 Luxembourg Luxembourg 298-977 5063 Netherlands Nederland 020-514 5770 Norway Norge 66 81 11 00 Portugal Portugal 21-791 51 47 Spain España 91-662 49 16 Sweden Sverige 08-477 4420 Switzerland Schweiz/Suisse/Svizzera 058-333 0900 United Kingdom United Kingdom 01475-555 055 U.S.A. and Puerto Rico U.S.A. and Puerto Rico 1-800-772-2227

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Chapter 5. Solving problems 45

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, f ees and restrictions might apply at the time of service.

To determine whether your server product is eligible f or Int ernational Wa rranty Service and to view a list of the countries where service is available, go to http://www.ibm.com/pc/support/, and click Warranty Lookup. Eligible IBM server products are identified by their four-digit machine types. For more information about International Warranty Service, see Service Announcement 601-034 at http://www.ibm.com/. Clic k Support & downloads, click Announc ement letter s, and click Announcements search. In the Search by letter number only field, type 601- 034, and click Search.

Purchasing additional services

During and after the warranty period, you can purchase additional services, such as support for IBM and non-IBM hardware , operati ng systems, an d application progr ams; network setup and configuration; u pgraded or e xtended hardwar e repair services; and custom installations. Service availability and service name might vary by country or region.

For more information about these services, contact your IBM marketing representative.

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46 IBM xSeries 360 Type 8686:Installation Guide

Page 57

Appendix A. Warranty information

This appendix contains the warr a nty p eriod for your product, information about obtaining warranty service and support, and the IBM Statement of Limited Warranty.

Warranty period

Contact your place of purchase for warranty service information. Some IBM Machines are eligible for on-site warranty service depending on the country or region where service is performed.

Warranty service and support

With the original purchase of an IBM server product, you have access to extensive support. During the IBM Machine warranty period, you may call IBM or your reseller for problem -determination assistance under the terms of the IBM Statement o f Limited Warranty.

The following services are available during the warranty period:

• Problem determination - Trained personnel are a v ailab le to assist y ou with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

• IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM.

• Engineering Change management - Occasionally, there might be changes that are required after a product has been shipped from IBM. In those instances, IBM will make Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered under w arranty service:

• Replacement or use of non-IBM parts. All IBM parts contain a 7-character identification in the format IBM FRU XXXXXXX.

• Identification of non-IBM software problem sources.

• Installation of customer replaceable units (CRUs).

• Installation and configuration of machine code or licensed internal code that is designated as customer installable.

If you do not register your server with IBM, you might be required to present proof of purchase to obtain warranty service.

Machine - IBM Eserver xSeries 360 Type 8686 Warranty period - Three ye ars

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48 IBM xSeries 360 Type 8686:Installation Guide

Before you call for service

You can solve many problems without outside assistance by following the troub leshooting procedures that IBM pro vides in the online h elp or in the pub lications t hat are provided with your server and software.

Most computers, operating systems, and application programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. The info rmation that comes with your server also describes the diagnostic tests that you can perform.

If you suspect a software problem, refer to the information for the operating system or application program.

Calling for service

Please have the following information ready:

• Machine type, model, and serial number

• Description of the problem

• Exact wording of any error messages

• Hardware and software configuration information To find the telephone number for the HelpCenter nearest you, see “Telephone num-

bers:” on page 44.

IBM Statement of Limited Warranty Z125-4753-06 8/2000

This warranty statement consist s of two parts: Part 1 and Part 2. Be sure to read Part 1 and the country-unique terms in Part 2 that apply to your country or region.

Part 1 - General Terms

This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term “Machine” means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. The term “Machine” does not include any software programs, whether pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM specifies otherwise, the following warranties apply only in the country where you acquire the Machine. Nothing in this Statement of L imited W arra nty affects any statutory rights of consumers that cannot be waived or limited by contract. If you have any questions, contact IBM or your reseller.

The IBM Warranty for Machines: IBM warran ts that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM's Official Published Specifications (“Specifications”). The warranty period for a Machine is a specified, fixed period commencing on its Date of Installation. The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise.

If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.

Extent of Warranty: The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident, modification, unsuitable physical or operat-

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Appendix A. Warranty information 49

ing environment, improper maint enance by you, or failure caused by a product for which IBM is not responsible. The warranty is voided by removal or alteration of Machine or parts identification labels.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.

Items Not Covered by Warranty:IBM does not warr ant uninterrupted or error-free

operation of a Machine. Any technical or other support provided for a Machine under warranty, such as assistance via telephone with “how-to” questions and those regarding Machine set-up and installation, will be provided WITHOUT WARRANTIES OF

ANY KIND. Warranty Service: To obtain warranty service for a Machine, contact IBM or your

reseller. If you do not register your Machine with IBM, you may be required to present proof of purchase.

During the warranty period, IBM or your reseller, if approved by IBM to provide warranty service, provides without ch arge ce rtain types of repair and exchange service to keep Machines in, or restore them to, conformance with their Specifications. IBM or your reseller will inform you of the av ailab le types of service for a Machine based on its country of installation. At its discretion, IBM or your reseller will 1) either repair or exchange the failing Machine and 2) provide the service either at your location or a service center. IBM or your reseller will also manage and install selected engineering changes that apply to the Machine.

Some parts of IBM Machines are designated as Customer Replaceable Units (called “CRUs”), e.g., keyboards, memory, or hard disk drives. IBM ships CRUs to you for replacement by you . You m ust r eturn all defective CRUs to IBM within 30 da ys of your receipt of the replacement CRU. You are responsible for downloading designated Machine Code and Licensed Internal Code updates from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides.

When warranty service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes y ours . You represent that all remov ed items ar e genuine and unaltered. The replac ement ma y not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part.

Before IBM or you r reseller e xcha nges a Ma chine or part, you ag ree to remo ve all features, parts, options, alter ations, and attachments not under warranty service.

You also agree to

1. ensure that the Machine is free of any legal ob ligatio ns or rest rictions that prevent its exchange;

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50 IBM xSeries 360 Type 8686:Installation Guide

2. obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own; and

3. where applicable, before service is provided: a. follow the problem determination, problem analysis, and service request pro-

cedures that IBM or your reseller provides; b. secure all programs, data, and funds contained in a Machine; c. provide IBM or your reseller with sufficient, free, and safe access to your facil-

ities to permit them to fulfill their obligations; and d. inform IBM or your reseller of changes in a Machine's location.

IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason. You should remove all such information from the Machine prior to its return.

Limitation of Liability: Circumstances may arise where, because of a default on IBM's part or other liability, you are entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), except for any liability that cannot be waived or limited by applicab le laws, IBM is liable for no more than

1. damages for bodily injury (including death) and damage to real property and tangible personal property; and

2. the amount of any other actual di rect d ama ges, up to the charges (if recurring, 12 months' charges apply) for the Machine that is subject of the claim. For purposes of this item, the term “Machine” includes Machine Code and Licensed Internal Code.

This limit also applies to IBM's suppliers and your reseller. It is the maximum for which IBM, its suppliers, and your reseller are collectively responsible.

UNDER NO CIRCUMST ANCES IS IBM LIABLE FOR ANY OF THE FOLLO WING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOST SAVINGS, EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Governing Law: Both you an d I BM consen t to th e a pplicat ion of t he laws of the coun-

try in which you acquired the Machine to gov e rn, interpret, and enf orce all of your and IBM’s rights , dut ies , and obligations arising from, or relating in any mann er to, the subject matter of this Agreement, without regard to conflict of law principles.

Part 2 - Country-unique Terms

AMERICAS BRAZIL Governing Law: The following is added after the first sentence:

Any litigation arising from this Agreement will be settled exclusively by the court of Rio de Janeiro.

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Appendix A. Warranty information 51

NORTH AMERICA Warranty Service: The following is added to this Section:

To obtain warranty service from IBM in Canada or the United States, call 1-800-IBMSERV (426-7378).

CANADA Governing Law: The following replaces “laws of the country in which you acquired

the Machine” in the first sentence:

laws in the Province of Ontario.

UNITED STATES Governing Law: The following replaces “laws of the country in which you acquired

the Machine” in the first sentence:

laws of the State of New York.

ASIA PACIFIC AUSTRALIA The IBM Warranty for Machines: The following paragraph is added to this Section:

The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation.

Limitation of Liability: The following is added to this Section:

Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM's liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where that condition or w arranty relates to right to sell, quiet possession or clear title, or the goods ar e of a kind ordinarily acquired for personal, domestic or household use or consumption, then none of the limitations in this paragraph apply.

Governing Law: The following replaces “laws of the country in which you acquired the Machine” in the first sentence:

laws of the State or Territory.

CAMBODIA, LAOS, AND VIETNAM Governing Law: The following replaces “laws of the country in which you acquired

the Machine” in the first sentence:

laws of the State of New York.

The following is added to this Section:

Disputes and differences arising out of or in connection with this Agreement shall be finally settled by arbitra tion which shall be held in Singapore in accordance with the rules of the International Chamber of Commerce (ICC). The arbitrator or arbitrators designated in conformity with those rules shall have the power to rule on their own competence and on the validity of the Agreement to submit to arbitration. The arbitration award shall be final and binding for the parties without appeal and the arbitral award shall be in writing and set forth the findings of fact and the conclusions of law.

All proceedings shall be conducted, including all documents presented in such proceedings, in the English language . Th e n umber of ar bitr ators shall be t hree , with each side to the dispute being entitled to appoint one arbitrator.

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52 IBM xSeries 360 Type 8686:Installation Guide

The two arbitrators appointed by the parties shall appoint a third arbitrator before proceeding upon the reference. The third arbitrator shall act as chairman of the proceedings. Va cancies in the post of chairman shall be filled by the president of the ICC. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred.

If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 da ys of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed.

The English language version of this Agreement prevails over an y othe r lan guage version.

HONG KONG AND MACAU Governing Law: The following replaces “laws of the country in which you acquired

the Machine” in the first sentence:

laws of Hong Kong Special Administrative Region.

INDIA Limitation of Liability: The following replaces items 1 and 2 of this Section:

1. liability for bodily injury (including death) or damage to real property and tangible personal property will be limited to that caused by IBM's negligence;

2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, IBM's liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim.

JAPAN Governing Law: The following sentence is added to this Section:

Any doubts concerning this Agreement will be initially resolved between us in good faith and in accordance with the principle of mutual trust.

NEW ZEALAND The IBM Warranty for Machines: The following paragraph is added to this Section:

The warranties specified in this Section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides , if you require the goods f or the purposes of a business as defined in that Act.

Limitation of Liability: The following is added to this Section: Where Machines are not acquired f or the purposes of a business as defined in the

Consumer Guarantees Act 1993, the limitations in this Sec tio n ar e sub je ct to the limitations in that Act.

PEOPLE'S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces this Section:

Both you and IBM consent to the application of the laws of the State of New York (except when local law requires otherwise) to govern, interpret, and enforce all your and IBM’s rights , dutie s , and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.

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Appendix A. Warranty information 53

Any disputes arising from or in connection with this Agreement will first be resolved by friendly negotiations, failing which either of us has the right to submit the dispute to the China International Economic and Trade Arbitration Commission in Beijing, the PRC, for arbitration in accordance with its arbitration rules in force at the time. The arbitration tribunal will consist of three arbitrators. The language to be used therein will be English and Chinese. An arbitral award will be final and binding on all the parties, and will be enforceable under the Convention on the Recognition and Enforcement of Foreign Arbitral Awards (1958).

The arbitration fee will be borne by the losing party unless otherwise determined by the arbitral award.

During the course of arbitration, this Agreement will continue to be performed except for the part which the parties are disputing and which is undergoing arbitration.

EUROPE, MIDDLE EAST, AFRICA (EMEA)

THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:

The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller.

Warranty Service: If you purchase an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM re seller appro ved to perf orm warran ty service or (2) from IBM. I f you purchase an IBM Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldo v a, Poland, Romania, Russia, Slovak Republic , Slovenia, or Ukraine, you ma y ob tain w arranty service for t hat Machine in an y of those co untries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM.

If you purchase an IBM Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the country of purchase, if that IBM entity provides warranty service in that country, or from an IBM reseller, a ppro v ed by IBM to p erf o rm warran ty service on that Machine in t hat count ry. Warranty service in Africa is available within 50 kilometers of an IBM autho rized service provider. You are responsible for transportation costs for Machines located out side 50 kilometers of an IBM authorized service provider.

Governing Law: The applicab le laws that govern, interpret and enforce rights, duties, and obligations of each of us arising from, or relating in any manner to, the subject matter of this Statement, without regard to conflict of laws principles, as well as Country-unique terms and competent court for this Statement are those of the country in which the warranty service is being provided, except that in 1) Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Hungary, Former Yugoslav Republic of Macedonia, Romania, Slovakia, Slovenia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan, the laws of Austria apply; 2) Estonia, Latvia, and Lithuania, the laws of Finland app ly; 3) Algeria, Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Djibouti, Democratic Republic of Congo, Equatorial Guinea, France, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Mali, Mauritania, Morocco, Niger , Senegal, Togo , and Tunisia, this Agreement will be construed and the legal relations between the parties will be determined in accordance with the French laws and all disputes arising out of this Agreement or related to its violation or execution, including summary proc ee d i ng s, will be settled exclusively by the Commercial Court of Paris; 4) Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman,

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54 IBM xSeries 360 Type 8686:Installation Guide

Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe, this Agreement will be governed by English Law and disputes relating to it will be submitted to the exclusive jurisdiction of the English courts; and 5) in Greece, Israel, Italy, Portugal, and Spain any legal claim arising out of this Statement will be brought before, and finally settled by, the competent court of Athens, Tel Aviv, Milan, Lisbon, and Madrid, respectively.

THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:

AUSTRIA AND GERMANY The IBM Warranty f or Machin es: The following r eplaces the first sentence of the first

paragraph of this Section:

The warranty f or an IBM Ma chine cov ers the functionality of the Machine f or its no rmal use and the Machine's conformity to its Specification s.

The following paragraphs are added to this Section:

The minimum warranty period f or Machines is six months . In case IBM or your reseller is unable to repair an IBM Machine, you can al ternatively ask f or a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.

Extent of Warranty: The second paragraph does not apply. Warranty Service: The following is added to this Section:

During the warranty period, transportation for delivery of the failing Machine to IBM will be at IBM's expense.

Limitation of Liability: The following paragraph is added to this Section:

The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty.

The following sentence is added to the end of item 2:

IBM’s liability under this item is limited to the violation of essential contr actual terms in cases of ordinary negligenc e.

EGYPT Limitation of Liability: The following replaces item 2 in this Section:

as to any other actual direct damages, IBM's liability will be limited to the total amount you paid for th e Machine that is the su bject of the claim. For purposes of this item, the term “Machine” includes Machine Code and Licensed Internal Code.

Applicability of suppliers and resellers (unchanged).

FRANCE Limitation of Liability: The following replaces the second sentence of the first para-

graph of this Section:

In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 an d 2 un ch an ged).

IRELAND Extent of Warranty: The following is added to this Section:

Except as expressly provided in these terms and conditions, all statutory conditions,

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Appendix A. Warranty information 55

including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or th e Sale of Goods and Supply of Services Act 1980 are hereby excluded.

Limitation of Liability: The following replaces items one and two of the first para- graph of this Section:

1. death or personal injury or physical damage to your real property solely caused by IBM's negligence; and

2. the amount of any other actual direct damages, up to 125 percent of the charges (if recurring, the 12 months' charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim.

Applicability of suppliers and resellers (unchanged). The following paragraph is added at the end of this Section:

IBM's entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.

ITALY Limitation of Liability: The following replaces the second sentence in the first para-

graph:

In each such instance unless otherwise provided by mandatory law, IBM is liable for no more than:

1. (unchanged)

2. as to any other actual damage arising in all situations inv olving nonperformance by IBM pursuant to, or in any way related to the subject matter of this Statement of Warranty, IBM's liability, will be limited to the total amount you paid for the Machine that is the subject of the claim.

Applicability of suppliers and resellers (unchanged). The following replaces the third paragraph of this Section:

Unless otherwise provided by manda tory law, IBM and your reseller are not liable for any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or your reseller is informed of their possibility.

SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND Limitation of Liability: The following is added to this Section:

IBM's entire liability to you for actual damages arising in all situations in v olving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by y ou for the individual Machine that is the subject of your claim from IBM.

UNITED KINGDOM Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of

this Section:

1. death or personal injury or physical damage to y our real property solely caused by IBM's negligence;

2. the amount of any other actual direct damages or loss, up to 125 percent of the charges (if recurring, the 12 months' charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim;

The following item is added to this paragraph:

3. breach of IBM's obligations implied by Section 12 of the Sale of Goods Act 1979 or

Section 2 of the Supply of Goods and Services Act 1982.

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56 IBM xSeries 360 Type 8686:Installation Guide

Applicability of suppliers and resellers (unchanged). The following is added to the end of this Section:

IBM's entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.

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Appendix B. Notices

This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or feat ures discussed in this document in

other countries. Consult your local IBM represent ative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user’s responsibility to e v aluate and verify the operation of an y non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A.

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED , INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of expr ess or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

Any references in this publication to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials f or this IBM product, and use of those Web sites is at your own risk.

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligatio n to you.

Edition notice

Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

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58 IBM xSeries 360 Type 8686:Installation Guide

Trademarks

The following terms are tradem arks of International Business Machines Corporation in the United States, other countries, or both:

Lotus, Lotus Notes, and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the Unit ed Stat es, other co un tries, or both.

Intel, Celeron, MMX, LANDesk, P entium, P entium II Xeon, P entium III Xeon, and Xeon are trademarks of Intel Corporation in the United States, other countries, or both.

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Linux

is a registered trademark of Linus Torvalds.

Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Other company, product, or service names may be the trademarks or service marks of others.

Important notes

Processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance.

CD-ROM drive speeds list the variable read rate. Actu al speeds vary and are often less than the maximum possible.

When referring to hard disk drive capacity or communications volume, MB stands for 1000000 bytes, and GB stands f or 1000000000 bytes. Total user-accessible capacity is less.

Active PCI Remote Connect Alert on LAN ServeRAID Chipkill ServerGuide EtherJet ServerProven e-business logo TechConnect HelpCenter Update Connector HelpWare Wake on LAN IBM xSeries Light Path Diagnostics X-Architecture Predictive Failure Analysis XA-32

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Appendix B. Notices 59

Maximum internal hard disk drive capacities assume t he replacem ent of an y stand ard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM.

Maximum memory may require replacement o f th e sta ndard mem ory with an optional memory module.

IBM makes no representation or w arr antie s regar ding non -IBM produ cts and services that are ServerProven, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. These products are offered and warranted solely by third parties.

IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM.

Some software may dif f er from its ret ail v ersion (if a v ailab le), and ma y not include user manuals or all program fu nctionality.

Electronic emission notices Federal Communications Commission (FCC) statement

Note: This equipment has been tested and fou nd to comply with th e limits for a Class

A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial en vironment. Th is equipment gen erates , uses , and can r adiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful inter ference to radio communication s. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Properly shielded and grounded cab les and conne ctors must be u sed in order to me et FCC emission limits. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits.IBM is not responsible for any radio or television interference causedby using other than recommended cable s and connectors or by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Un au th orized changes or modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the follo wing two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Industry Canada Class A emission compliance statement

This Class A digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d'Industrie Canada

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

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60 IBM xSeries 360 Type 8686:Installation Guide

Australia and New Zealand Class A statement

Attention: This is a Class A product. In a domestic environment this product may

cause radio interference in which case the user may be required to take adequate measures.

United Kingdom telecommunications safety requirement

Notice to Customers

This apparatus is approved under approval number NS/G/1234/J/100003 for indirect connection to public telecommunication systems in the United Kingdom.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approxima tion of the la ws of the Mem ber State s relating to electr omagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option ca rd s.

This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class A equipment were derived for commercial and industrial environments to provide reasonab le protect ion again st interference with licensed communication equipment.

Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Taiwan electrical emission statement

Japanese Voluntary Control Council for Interference (VCCI) statement

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Appendix B. Notices 61

Power cords

For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shoc k, always use the power cord and plug with a properly grounded outlet.

IBM power cords used in the United States and Ca nada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).

For units intended to be operated at 115 v o lts: Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a parallel blade, grounding-type attachment plug rated 15 amperes, 125 volts.

For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and CSAcertified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 fee t in len gt h and a ta nd em blade, grounding-type attachment plug rated 15 amperes, 250 volts.

For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a grounding-type attachment plug. Th e co rd set sh ou ld have the appropr ia te safety approvals for the country in which the equipment will be installed.

IBM power cords for a specific country or region are usually available only in that country or region.

IBM power cord part

number

Used in these countries and regions

13F9940 Argentina, Australia, China (PRC), New Zealand, Papua New

Guinea, Paraguay, Uruguay, Western Samoa

13F9979 Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin,

Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep., Chad, China (Macau S.A.R.), Czech Republic, Egypt, Finland, France, French Guiana, Germany, Greece, Guinea, Hungary, Iceland, Indonesia, Iran, Ivory Coast, Jordan, Lebanon, Luxembourg, Malagasy, Mali, Martinique, Mauritania, Mauritius, Monaco, Morocco, Mozambique, Netherlands, New Caledonia, Niger, Norway, Poland, Portugal, Romania, Senegal, Slovakia, Spain, Sudan, Sweden, Syria, Togo, Tunisia, Turkey, former USSR,

Vietnam, former Yugoslavia, Zaire, Zimbabwe 13F9997 Denmark 14F0015 Bangladesh, Burma, Pakistan, South Africa, Sri Lanka 14F0033 Antigua, Bahrain, Brunei, Channel Islands, China (Hong Kong

S.A.R.), Cyprus, Dubai, Fiji, Ghana, India, Iraq, Ireland, Keny a,

Kuwait, Malawi, Malaysia, Malta, Nepal, Nigeria, Polynesia, Qatar,

Sierra Leone, Singapore, Tanzania, Uganda, United Kingdom,

Yemen, Zambia 14F0051 Liechtenstein, Switzerland 14F0069 Chile, Ethiopia, Italy, Libya, Somalia 14F0087 Israel 1838574 Thailand

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62 IBM xSeries 360 Type 8686:Installation Guide

6952301 Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman

Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinida d (West Indies), United States of America, Venezuela

IBM power cord part

number

Used in these countries and regions

Page 73

Index A

acoustical noise emissions 2 adapter

considerations 9 hot-plug PCI-X, installing 9 specifications 2

beep codes, POST 34 bezel

installing 19 removing 7

cable routing 21 CD-ROM drive specifications 2 Class A electronic emission notice 59 components

major 4 system board 8

configuration

updating server 23 Configuration/Setup Utility 29, 30 controls and indicators 25 cooling specifications 2 cover

installing 19

removing 7

diagnostic tools 33 diskette drive specifications 2 documentation CD 1

electrical input specifications 2 electronic emission Class A notice 59 environment specifications 2 error messages, POST 35

FCC Class A notice 59

handling static-sensitive devices 3 heat output specifications 2 hot-swap drive

installing 12 specifications 2

information light 27 installation

completing 19 order, microprocessors 15

installing server in rack 20

LEDs

front of server 27 hard disk drive 27 Level 2 Light Path 37

Level 2 Light Path Diagnostics 37

major components 4 memory

installing 13 module

capacities supported 13 specifications 2

microprocessor

installing 15 order of installation 15 specifications 2

NOS

controlling remotely 32

installing 31 notes, important 58 notices

electronic emission 59

FCC, Class A 59

operating system

controlling remotely 32

installing 31

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64 IBM xSeries 360 Type 8686:Installation Guide

order of installation, microprocessors 15

PCI switch card cable connector 8 PCI-X expansion slot specifications 2 POST

beep codes 34 error messages 35

power supply

installing 18

specifications 2 problems, solving 33 PXE Boot Agent Utility program 29, 31

rack, installing server 20 Remote Supervisor Adapter 32

cable connector 8

configuration 29

Safety v SCSI RAID cable connector 8, 11 SCSISelect utility 29 ServeRAID

adapter installation 10

configuration program 29, 32 ServerGuide

CDs 29, 31

error symptoms 36 service summary 43 size specifications 2 solving problems 33 specifications 2 standby mode 24 starting the server 23 static sensitive devices, handling 3 system board component locations 8

temperature specifications 2 trademarks 58 troubleshooting chart 37

United States electronic emission Class A notice 59 United States FCC Class A notice 59 utility

Configuration/Setup 30

PXE Boot Agent 31

SCSISelect 30

ServeRAID configuration programs 32

video specifications 2

Web site 1, 33 weight specifications 2 working inside a server with power on 7