IBM 8676, xSeries 335, 8830 Eserver xSeries 335 Hardware Maintenance Manual And Troubleshooting Manual
ERserver
xSeries 335 Type 8676, Type 8830
Hardware Maintenance Manual and Troubleshooting
Guide
ER s e r v e r
xSeries 335 Type 8676, Type 8830
Hardware Maintenance Manual and Troubleshooting
Guide
Note
Before using this information and the product it supports, read Appendix C, “Notices,” on page 155
11th Edition (May 2005)
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
Eserver xSeries
®
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM xSeries products. See the parts
listing in “System” on page 112 to determine if the component being
replaced is a customer replaceable unit (CRU) or a FRU.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See “Safety information” on page 119.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
335.
®
Online support
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support on the World Wide Web.
© Copyright IBM Corp. 2002 iii
iv xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Contents
About this manual . . . . . . . . . . . . . . . . . . . . . . . iii
Important safety information . . . . . . . . . . . . . . . . . . . . iii
Online support . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1. General information . . . . . . . . . . . . . . . . . . .1
Related publications . . . . . . . . . . . . . . . . . . . . . . .1
Notices and statements used in this book . . . . . . . . . . . . . . .2
Features and specifications . . . . . . . . . . . . . . . . . . . . .2
Server controls, LEDs and power . . . . . . . . . . . . . . . . . .4
Front view . . . . . . . . . . . . . . . . . . . . . . . . . .4
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . .6
Server power features . . . . . . . . . . . . . . . . . . . . . .7
Chapter 2. Configuring the server . . . . . . . . . . . . . . . . .9
Using the ServerGuide Setup and Installation CD . . . . . . . . . . . .9
Using the Configuration/Setup Utility program . . . . . . . . . . . . . .9
Using the LSI Logic Configuration Utility program . . . . . . . . . . . .10
Using ServeRAID Manager . . . . . . . . . . . . . . . . . . . .10
Using ServeRAID Manager in startable-CD mode . . . . . . . . . . .11
Viewing the configuration . . . . . . . . . . . . . . . . . . . .15
Getting assistance . . . . . . . . . . . . . . . . . . . . . .16
Configuring the Gigabit Ethernet controller . . . . . . . . . . . . . . .17
Updating the integrated system management firmware . . . . . . . . . .18
Using the IBM Director . . . . . . . . . . . . . . . . . . . . . .18
Chapter 3. Diagnostics . . . . . . . . . . . . . . . . . . . . .19
General checkout . . . . . . . . . . . . . . . . . . . . . . . .19
Checkout procedure . . . . . . . . . . . . . . . . . . . . . .20
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .21
POST error logs . . . . . . . . . . . . . . . . . . . . . . . .21
Viewing error logs from the Configuration/Setup Utility program . . . . . .22
Viewing error logs from the diagnostic programs . . . . . . . . . . .22
Diagnostic programs and error messages . . . . . . . . . . . . . . .22
Starting the diagnostic programs . . . . . . . . . . . . . . . . .22
Diagnostic error message tables . . . . . . . . . . . . . . . . .24
Error code format . . . . . . . . . . . . . . . . . . . . . . .24
Text message format . . . . . . . . . . . . . . . . . . . . . .24
ServerGuide error symptoms . . . . . . . . . . . . . . . . . . . .25
Small computer system interface messages . . . . . . . . . . . . . .25
Light Path Diagnostics . . . . . . . . . . . . . . . . . . . . . .26
Level 2 diagnostic panel LEDs . . . . . . . . . . . . . . . . . .26
Recovering the BIOS code . . . . . . . . . . . . . . . . . . . .27
Power checkout . . . . . . . . . . . . . . . . . . . . . . . .28
Troubleshooting the Ethernet controller . . . . . . . . . . . . . . . .29
Ethernet plug wrap test . . . . . . . . . . . . . . . . . . . . .29
Network connection problems . . . . . . . . . . . . . . . . . .29
Ethernet controller troubleshooting chart . . . . . . . . . . . . . .30
Ethernet controller messages . . . . . . . . . . . . . . . . . .31
Chapter 4. Customer replaceable units . . . . . . . . . . . . . . .37
Installation guidelines . . . . . . . . . . . . . . . . . . . . . .37
System reliability considerations . . . . . . . . . . . . . . . . .37
Major components of the xSeries 335 Type 8676 and Type 8830 server . . . .38
© Copyright IBM Corp. 2002 v
System-board component locations . . . . . . . . . . . . . . . . .39
System-board internal connectors . . . . . . . . . . . . . . . . .39
System-board switches and jumpers . . . . . . . . . . . . . . . .40
System-board external connectors . . . . . . . . . . . . . . . . .41
System-board LEDs . . . . . . . . . . . . . . . . . . . . . .42
System-board option connectors . . . . . . . . . . . . . . . . .43
Removing the cover and bezel . . . . . . . . . . . . . . . . . . .44
Working with adapters . . . . . . . . . . . . . . . . . . . . . .45
Adapter considerations . . . . . . . . . . . . . . . . . . . . .45
Installing an adapter . . . . . . . . . . . . . . . . . . . . . .47
Hard disk drives . . . . . . . . . . . . . . . . . . . . . . . .48
Installing a hot-swap hard disk drive . . . . . . . . . . . . . . . .49
Installing a non-hot-swap hard disk drive . . . . . . . . . . . . . .49
Memory technology transition . . . . . . . . . . . . . . . . . . .50
Installing memory modules . . . . . . . . . . . . . . . . . . . .51
Installing a microprocessor . . . . . . . . . . . . . . . . . . . .52
Replacing a fan assembly . . . . . . . . . . . . . . . . . . . . .56
Replacing the battery . . . . . . . . . . . . . . . . . . . . . .57
Completing the installation . . . . . . . . . . . . . . . . . . . . .59
Installing the cover and bezel . . . . . . . . . . . . . . . . . .59
Cabling the server . . . . . . . . . . . . . . . . . . . . . . . .59
Cabling a C2T chain . . . . . . . . . . . . . . . . . . . . . .60
Cabling an ASM interconnect network . . . . . . . . . . . . . . .62
Updating the server configuration . . . . . . . . . . . . . . . . . .64
Installing the server in a rack . . . . . . . . . . . . . . . . . . . .65
Input/output connectors . . . . . . . . . . . . . . . . . . . . . .65
C2T connectors . . . . . . . . . . . . . . . . . . . . . . .66
C2T breakout cable connectors . . . . . . . . . . . . . . . . . .66
Ethernet connector . . . . . . . . . . . . . . . . . . . . . .67
Integrated system management connector . . . . . . . . . . . . . .67
Serial connector . . . . . . . . . . . . . . . . . . . . . . .67
Universal Serial Bus connectors . . . . . . . . . . . . . . . . .67
Chapter 5. Service replaceable units . . . . . . . . . . . . . . . .69
Thermal grease . . . . . . . . . . . . . . . . . . . . . . . . .69
Power supply . . . . . . . . . . . . . . . . . . . . . . . . .70
Operator information card . . . . . . . . . . . . . . . . . . . . .72
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . .73
SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . .74
Riser card . . . . . . . . . . . . . . . . . . . . . . . . . . .75
System board . . . . . . . . . . . . . . . . . . . . . . . . .76
Chapter 6. Symptom-to-FRU index . . . . . . . . . . . . . . . . .79
Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . .79
No-beep symptoms . . . . . . . . . . . . . . . . . . . . . . .82
Light Path Diagnostic panel system error LED . . . . . . . . . . . . .82
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . .84
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . .89
POST error codes . . . . . . . . . . . . . . . . . . . . . . . .95
Service processor error codes . . . . . . . . . . . . . . . . . . . 101
ServeRAID error codes . . . . . . . . . . . . . . . . . . . . . 101
POST (ISPR) error procedures . . . . . . . . . . . . . . . . . . 103
SCSI error codes . . . . . . . . . . . . . . . . . . . . . . . 105
Temperature error messages . . . . . . . . . . . . . . . . . . . 105
Fan error messages . . . . . . . . . . . . . . . . . . . . . . 106
Power error messages . . . . . . . . . . . . . . . . . . . . . 106
vi xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
System shutdown . . . . . . . . . . . . . . . . . . . . . . . 107
Voltage related system shutdown . . . . . . . . . . . . . . . . . 107
Temperature related system shutdown . . . . . . . . . . . . . . . 108
DASD checkout . . . . . . . . . . . . . . . . . . . . . . . . 108
Host built-in self test (BIST) . . . . . . . . . . . . . . . . . . . . 108
Bus fault messages . . . . . . . . . . . . . . . . . . . . . . . 109
Undetermined problems . . . . . . . . . . . . . . . . . . . . . 109
Problem determination tips . . . . . . . . . . . . . . . . . . . .110
Chapter 7. Parts listing for the xSeries 335 . . . . . . . . . . . . . 111
System . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Keyboard CRUs . . . . . . . . . . . . . . . . . . . . . . . .113
Power cord CRUs . . . . . . . . . . . . . . . . . . . . . . .114
Appendix A. Getting help and technical assistance . . . . . . . . . .117
Before you call . . . . . . . . . . . . . . . . . . . . . . . .117
Using the documentation . . . . . . . . . . . . . . . . . . . . .117
Getting help and information from the World Wide Web . . . . . . . . .117
Software service and support . . . . . . . . . . . . . . . . . . .118
Hardware service and support . . . . . . . . . . . . . . . . . . .118
Appendix B. Related service information . . . . . . . . . . . . . .119
Safety information . . . . . . . . . . . . . . . . . . . . . . .119
General safety . . . . . . . . . . . . . . . . . . . . . . . .119
Electrical safety . . . . . . . . . . . . . . . . . . . . . . . 120
Safety inspection guide . . . . . . . . . . . . . . . . . . . . 121
Handling electrostatic discharge-sensitive devices . . . . . . . . . . 122
Grounding requirements . . . . . . . . . . . . . . . . . . . . 122
Notice for customers in the State of California . . . . . . . . . . . . 123
Safety notices (multilingual translations) . . . . . . . . . . . . . . 123
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . 155
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . 155
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 156
Product recycling and disposal . . . . . . . . . . . . . . . . . . 157
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 157
Federal Communications Commission (FCC) statement . . . . . . . . 157
Industry Canada Class A emission compliance statement . . . . . . . . 158
Australia and New Zealand Class A statement . . . . . . . . . . . . 158
United Kingdom telecommunications safety requirement . . . . . . . . 158
European Union EMC Directive conformance statement . . . . . . . . 158
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 159
Chinese Class A warning statement . . . . . . . . . . . . . . . . 159
Japanese Voluntary Control Council for Interference (VCCI) statement 159
Contents vii
viii xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 1. General information
The IBM Eserver xSeries 335 server, Type 8676 and Type 8830, is a 1-U-high
rack model server for high-volume network transaction processing. This
high-performance, symmetric multiprocessing (SMP) server is ideally suited for
networking environments that require superior microprocessor performance,
input/output (I/O) flexibility, and high manageability.
Performance, ease of use, reliability, and expansion capabilities were key
considerations in the design of your server. These design features make it possible
for you to customize the system hardware to meet your needs today and provide
flexible expansion capabilities for the future.
If you have access to the Internet, you can obtain up-to-date information about your
server and other IBM server products at http://www.ibm.com/eserver/xseries/ on the
World Wide Web.
The latest version of this publication is available from the IBM Web site. Go to
http://www.ibm.com/ and click Support & downloads. In the Technical support
keyword search field, type 8676 (or 8830) and click Go. A list of publications for
your server is displayed.
1
Note: The illustrations in this document might differ slightly from the hardware.
Related publications
This Hardware Maintenance Manual and Troubleshooting Guide is provided in
Portable Document Format (PDF) on the IBM xSeries Documentation CD. It
contains information to help you solve the problem yourself or to provide helpful
information to a service technician.
In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the
following xSeries 335 Type 8676 and Type 8830 documentation is provided with
your server:
v User’s Guide
The User’s Guide contains general information about the server.
v Installation Guide
This printed publication contains instructions for setting up your server and basic
instructions for installing some options.
v Option Installation Guide
This publication is in PDF on the IBM xSeries Documentation CD. It contains
detailed instructions for installing, removing, and connecting optional devices that
your server supports.
v Safety Book
This multilingual publication is provided in PDF on the IBM xSeries
Documentation CD. It contains translated versions of the caution and danger
statements that appear in the documentation for your server. Each caution and
danger statement has an assigned number, which you can use to locate the
corresponding statement in your native language.
1. Racks are marked in vertical increments of 1.75 inches each. Each increment is referred to as a unit, or a ″U″. A 1-U-high device
is 1.75 inches tall.
© Copyright IBM Corp. 2002 1
v Rack Installation Instructions
This printed publication contains the instructions to install the server in a rack.
Depending on your server model, additional publications might be included on the
IBM xSeries Documentation CD.
Notices and statements used in this book
The caution and danger statements used in this book also appear in the multilingual
Safety Book provided on the IBM xSeries Documentation CD. Each caution and
danger statement is numbered for easy reference to the corresponding statements
in the safety book.
The following types of notices and statements are used in this book:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Features and specifications
Table 1 on page 3 provides a summary of the features and specifications for your
server.
Note: Yo u can use the Configuration/Setup Utility program in your server to
determine the specific type of microprocessor on your system board.
2 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Table 1. Features and specifications
Microprocessor:
™®
v Intel
Pentium
®
4
microprocessor
– Minimum: One
– Maximum: Two
v
512 KB Level-2 cache
v 400 MHz front-side bus (FSB) or
533 FSB bus
Memory:
v Type: error correcting code
(ECC), double-data rate (DDR)
SDRAM, registered DIMMs
– Minimum: 512 MB
– Maximum: 4 GB (enabled for 8
GB)
Four slots, interleaved
v
standard:
Drives
v Diskette: 1.44 MB
v CD-ROM: IDE
disk drives:
Hard
v Slim-high drives, hot-swap SCSI
or non-hot-swap IDE (drive
capacity and speed vary with
model)
v Maximum: Two
Expansion
slots:
v One full-length adapter slot
supports up to 100 MHz/64-bit
PCI-X adapters (bus A)
v One half-length adapter slot
supports up to 100 MHz/64-bit
PCI-X adapters (bus B) or 33
MHz 32-bit PCI adapters (bus C)
v Supports 3.3 V or universal
adapters only
Power
supply:
One 332 watt (115-230 V ac) or one
411 watt (115-230 V ac)
Video:
v ATI RageXL video controller
integrated on system board
v Compatible with SVGA
v 8 MB SDRAM video memory
Size
v Height 43 mm (1.69 in.)
v Depth: 660 mm (25.98 in.)
v Width: 440 mm (17.32 in.)
v Weight: approximately 12.7 kg (28
lb) when fully configured
Integrated
functions:
v Integrated system management
processor (ISMP) with one ISM
(RS-485) connector
v One SCSI controller with RAID1
capability
v Two Broadcom 10/100/1000
Ethernet controllers with Wake on
®
LAN
support and Alert Standard
Format (ASF)
v Three Universal Serial Bus (USB)
ports
v One serial port
v Two Cable Chaining Technology
(C2T) ports (one In, one Out)
Acoustical
noise emissions:
v Declared sound power, idling: 6.5
bels
v Declared sound power, operating:
6.5 bels
Environment:
v Air temperature:
°
– Server on: 10
to 35°C (50.0° to
95.0°F). Altitude: 0 to 914 m
(2998.7 ft)
– Server on: 10° to 32°C (50.0° to
89.6°F). Altitude: 914 m (2998.7 ft)
to 2133 m (6998.0 ft.)
– Server off: 10° to 43°C (50.0° to
109.4°F). Maximum altitude: 2133
m (6998.0 ft)
v
Humidity:
– Server on: 8% to 80%
– Server off: 8% to 80%
Airflow rates:
v
– Minimum: 31.4 CFM
– Maximum: 39.2 CFM
output:
Heat
Approximate heat output in British
thermal units (Btu) per hour:
v Minimum configuration: 375 Btu (110
watts) or 409 Btu (120 watts)
v Maximum configuration: 1195 Btu
(350 watts) or 1366 (400 watts)
Electrical
input:
v Sine-wave input (50-60 Hz) required
v Input voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
Input voltage high range:
v
– Minimum: 200 V ac
– Maximum: 240 V ac
Input kilovolt-amperes (kVA),
v
approximately:
– Minimum: 0.110 kVA or 0.120 kVA
– Maximum: 0.350 kVA or 0.400 kVA
Chapter 1. General information 3
Server controls, LEDs and power
This section describes the controls and light-emitting diodes (LEDs) and how to turn
the server on and off.
Front view
The following illustration shows the controls, LEDs, and connectors on the front of
the server.
CD-ROM drive
activity LED
Diskette drive
activity LED
CD-eject button
Hard disk drive
status LEDs
USB 1 connector
USB 2 connector
Diskette-eject
button
Hard disk drive
activity LEDs
Operator
information
panel
Power LED
Power control
button
Reset button
CD-ROM drive activity LED: When this LED is lit, it indicates that the CD-ROM
drive is in use.
CD-eject button: Press this button to release a CD from the CD-ROM drive.
Diskette-eject button: Press this button to release a diskette from the diskette
drive.
Hard disk drive activity LEDs: When either of these LEDs is flashing, it indicates
that the associated hard disk drive is in use.
Power LED: When this LED is lit, it indicates that ac and dc power are present in
the server. When this LED is flashing, it indicates that the server is in Standby
mode. When this LED is off, ac power is not present, or the power supply or the
LED itself has failed. A power LED is also on the rear of the server.
Note: If this LED is off, it does not mean that there is no electrical power in the
server. The LED might be burned out. To remove all electrical power from
the server, you must disconnect the power cord from the electrical outlet.
Power-control button: Press this button to turn the server on and off manually.
Reset button: Press this button to reset the server and run the power-on self-test
(POST). You might have to use a pen or the end of a straightened paper clip to
press the button.
USB connectors: Connect USB devices to these connectors.
Hard disk drive status LEDs: When either of these LEDs is lit, it indicates that the
associated hard disk drive has failed. If an optional RAID adapter is installed in the
server and the LED flashes slowly (one flash per second), the drive is being rebuilt.
If the LED flashes rapidly (three flashes per second), the controller is identifying the
drive.
4 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Diskette drive activity LED: When this LED is lit, it indicates that the diskette drive
is in use.
Operator information panel
The following illustration shows the controls, LEDs and connectors on the operator
information panel.
Select LED
Select button
HD (hard disk drive)
activity LED
System-error LED
Information LED
LOC (location) LED
System-error LED: When this LED is lit, it indicates that a system error has
occurred. A system-error LED is also on the rear of the server. An LED on the Light
Path Diagnostics panel on the system board is also lit to help isolate the error.
Information LED: When this LED is lit, it indicates that a noncritical event has
occurred and is identified in the error log.
LOC (location) LED: Use this blue LED to visually locate the server if it is in a
location with numerous other servers. Yo u can use IBM Director to light this LED
remotely.
HD (hard disk drive) activity LED: When this LED is lit, it indicates that either of
the hard disk drives is in use.
Select button: Press this button to select this server to use the monitor, keyboard,
and pointing device in a C2T chain.
Select LED: When this LED is lit, it indicates that this server is using the monitor,
keyboard, and pointing device in a C2T chain. If the server is not part of a C2T
chain, this LED remains lit. A select LED is also on the rear of the server.
Chapter 1. General information 5
Rear view
The following illustration shows the connectors and LEDs on the rear of the server.
Power-cord
connector
Serial connector
C2T IN
connector
IN
Select LEDSystem-error LED
C2T OUT
connector
OUT
Power LED
Link LEDs
Ethernet 2 connector
USB 3 connector
Ethernet 1 connector
ISM connector
Power-cord connector: Connect the power cord to this connector.
System-error LED: When this LED is lit, it indicates that a system error has
occurred. An LED on the Light Path Diagnostics panel on the system board is also
lit to help isolate the error. A system-error LED is also on the front of the server.
Select LED: When this LED is lit, it indicates that this server is using the monitor,
keyboard, and pointing device in a C2T chain. If the server is not part of a C2T
chain, this LED remains lit. A select LED is also on the front of the server.
Tx/Rx LEDs: These LEDs are on the dual Ethernet connector. When the up-arrow
or down-arrow LED is lit, it indicates that there is activity between the server and
the network attached through the upper or lower connector.
Ethernet connectors: Use these connectors to connect the server to a network.
USB connector: Connect a USB device to this connector.
ISM connector: Use this connector to connect the server to an optional Remote
Supervisor Adapter.
Power LED: When this LED is lit, it indicates that ac and dc power are present in
the server. When this LED is flashing, it indicates that the server is in Standby
mode. When this LED is off, ac power is not present, or the power supply or the
LED itself has failed. A power LED is also on the front of the server.
Note: If this LED is off, it does not mean that there is no electrical power in the
server. The LED might be burned out. To remove all electrical power from
the server, you must disconnect the power cord from the electrical outlet.
C2T Out connector: Connect a breakout cable to this connector, or use this
connector to connect the server to the C2T In connector of another server in a C2T
chain.
Serial connector: Connect a 9-pin serial device to this connector.
C2T In connector: Use this connector to connect the server to the C2T Out
connector of another server in a C2T chain.
6 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
If you have an optional Remote Supervisor Adapter (system-management adapter)
installed in PCI slot 1, your server has additional connectors and LEDs. See the
Option Installation Guide for more information about these connectors and LEDs.
Server power features
When you connect the server to an ac power source, the server goes into Standby
mode. After approximately 20 seconds, the power-control button becomes active,
and you can turn on the server and start the operating system by pressing the
power-control button. The following section describes other ways in which the
server can be turned on.
A power-control-button shield comes with your server. Yo u can install this
disk-shaped shield to prevent the server from being turned off accidentally.
Turning on the server
After the server is connected to an ac power source, it can be turned on in any of
the following ways:
v You can press the power-control button.
v If a power failure occurs while the server is turned on, the server will restart
automatically when power is restored.
v If your operating system supports the system-management software for an
optional Remote Supervisor Adapter, the system-management software can turn
on the server.
v If your operating system supports the Wake on LAN feature, the Wake on LAN
feature can turn on the server.
Turning off the server
Some operating systems require an orderly shutdown before you turn off the server.
See your operating-system documentation for information about shutting down the
operating system.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
The server can be turned off in any of the following ways:
v You can press the power-control button to start an orderly shutdown of the
operating system, if your operating system supports this feature, and turn off the
server.
v If the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the server.
v If the Wake on LAN feature turned on the server, the Wake on LAN feature can
turn off the server.
Chapter 1. General information 7
v You can remove all power from the computer by disconnecting the server from
the ac power source.
Standby mode
When the server is connected to an ac power source but has not been turned on, it
is in Standby mode. When the server is in Standby mode, the operating system is
not running, and all core logic except for the service processor is shut down. The
power-on LED flashes to indicate that the server is in Standby mode. The server
can respond to requests from the service processor, such as a remote request to
turn on the server.
To put the server into Standby mode when the server is turned on, shut down the
operating system (see your operating-system documentation), and press the
power-control button.
The ISMP can also put the server into Standby mode. Additionally, if the server has
an optional Remote Supervisor Adapter installed or is connected to an ASM
interconnect network that contains at least one server with an optional Remote
Supervisor Adapter installed, you can also put the server into Standby mode
remotely through the Remote Supervisor Adapter user interface.
8 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 2. Configuring the server
™
The ServerGuide
installation tools that are specifically designed for the IBM server. Use this CD
during the initial installation of the server to configure basic hardware features and
to simplify the operating-system installation.
In addition to the ServerGuide Setup and Installation CD, you can use the following
configuration programs to customize the server hardware:
v Configuration/Setup Utility program
v LSI Logic Configuration utility program
v ServeRAID
v Integrated system management firmware update utility
v IBM Director
Using the ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD provides state-of-the-art programs to
detect the server model and hardware options that are installed, configures the
server hardware, provides device drivers, and helps you install the operating
system. For information about the supported operating-system versions, see the
label on the CD.
Setup and Installation CD provides software setup tools and
™
configuration programs
Complete the following steps to start the ServerGuide Setup and Installation CD:
1. Insert the CD, and restart the server.
2. Follow the instructions on the screen to:
a. Select your language.
b. Select your keyboard layout and country.
c. View the overview to learn about ServerGuide features.
d. View the README file to review installation tips about the operating system
and adapter.
e. Start the setup and hardware configuration programs.
f. Start the operating-system installation. You will need the operating-system
CD.
Using the Configuration/Setup Utility program
The Configuration/Setup Utility program is part of the BIOS code. You can use it to:
v Change interrupt request (IRQ) settings
v Change the startup drive sequence
v Configure serial port assignments
v Enable USB keyboard and mouse support
v Resolve configuration conflicts
v Set the date and time
v Set passwords
Complete
1. Turn on the server and watch the monitor screen.
© Copyright IBM Corp. 2002 9
the following steps to start the Configuration/Setup Utility program:
2. When the message Press F1 for Configuration/Setup appears, press F1. If
an administrator password has been set, type the administrator password to
access the full Configuration/Setup Utility menu.
3. Follow the instructions on the screen.
Using the LSI Logic Configuration Utility program
The LSI Logic Configuration Utility program is part of the BIOS code. You can use it
to:
v Perform a low-level format of a SCSI hard disk drive.
v Set a SCSI device scan order
v Set a SCSI ID for a controller
The integrated SCSI controller with RAID capabilities in the server supports
Note:
only RAID level-1. Installing an optional RAID adapter provides additional
RAID levels. See “Using ServeRAID Manager” for information about
configuring the server for RAID operation.
If you install a RAID adapter in the server, use the configuration method
supplied with the RAID adapter to view or change SCSI settings for attached
devices.
Complete the following steps to start the LSI Logic Configuration Utility program:
1. Turn on the server.
2. When the <<< Press <CTRL><C> to start LSI Logic Configuration Utility
>>> prompt appears, press Ctrl+C.
Note: If an administrator password has been set, you are prompted to type the
password to start the LSI Logic Configuration Utility program.
3. Use the arrow keys to select a controller (channel) from the list of adapters;
then, press Enter.
4. Follow the instructions on the resulting screen to change the settings of the
selected items; then, press Enter. The Device Properties and Mirroring
Properties choices produce additional screens of parameters to review or
change.
Using ServeRAID Manager
You can use the ServeRAID Manager program, provided on the IBM ServeRAID
Support CD that is shipped with the server to:
v Configure a redundant array of independent disks (RAID)
v Restore a SCSI hard disk to factory-default settings, erasing all data
v View the RAID configuration and associated devices
v Monitor operation of the RAID controllers
The ServeRAID Manager program operates in two ways:
v Startable-CD mode
v As an installed software program
following sections provide instructions for running ServeRAID Manager in
The
startable-CD mode to configure the integrated SCSI controller with RAID capabilities
and perform an initial RAID configuration on the server. See the ServeRAID
10 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
documentation on the IBM ServeRAID Support CD for additional information about
RAID technology and instructions for using ServeRAID Manager to configure the
integrated SCSI controller with RAID capabilities.
Notes:
1. The integrated SCSI controller with RAID capabilities in the server supports only
RAID level-1. Installing an optional RAID adapter provides additional RAID
levels.
2. If you install a different type of RAID adapter in the server, use the configuration
method supplied with the RAID adapter to view or change SCSI settings for
attached devices.
Using ServeRAID Manager in startable-CD mode
The information in this section focuses on using the ServeRAID Manager program
in Startable CD mode to configure the controller. For information about installing
ServeRAID Manager, see the documentation on the IBM ServeRAID Support CD.
When you run the ServeRAID Manager program from the startable IBM ServeRAID
Support CD, you are using startable-CD mode, in which you can configure the
controller before you install the operating system.
To run the ServeRAID Manager program in startable-CD mode, turn on the server;
then, insert the IBM ServeRAID Support CD into the CD-ROM drive. If the
ServeRAID Manager program detects an unconfigured controller and ready drives,
the program automatically starts the Configuration wizard, and a window similar to
that shown in Figure 1 opens.
Figure 1. “Configuration wizard” window
Configuring the controller
You can use the Configuration wizard to configure the controller. The Configuration
wizard provides two configuration options: Express and Custom. Express
Chapter 2. Configuring the server 11
configuration automatically configures the controller, and you can use Custom
configuration to configure the controller manually.
Note: If the integrated RAID controller has two channels, it will appear in the
ServeRAID Manager tree as two controller objects. However, you can
configure only one array and one RAID level-1 logical drive.
Using Express configuration: Express configuration automatically configures the
controller. It creates an array by grouping together the first two physical drives that
appear in the ServeRAID Manager tree, and it creates a RAID level-1 logical drive.
Complete the following steps to use Express configuration:
1. In the ServeRAID Manager tree, click the controller.
2. Click Express configuration.
3. Click Next. The “Configuration summary” window opens.
4. Review the information that is displayed in the “Configuration summary” window.
To change the configuration, click Modify arrays.
Figure 2. “Configuration summary” window
5. Click Apply; then, click Yes when asked if you want to apply the new
configuration. The configuration is saved in the controller and in the physical
drives.
6. Exit from the ServeRAID Manager program and remove the CD from the
CD-ROM drive.
7. Restart the server.
12 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Using Custom configuration: To configure the controller manually, select Custom
configuration. Using Custom configuration, you can select which two physical drives
you want to configure and create a hot-spare drive.
Complete the following steps to use Custom configuration:
1. In the ServeRAID Manager tree, click the controller.
2. Click Custom configuration.
3. Click Next. The “Create arrays” window opens.
Figure 3. “Create arrays” window
4. From the list of ready drives, select the two drives you want to move to the
array.
5. Click (Add selected drives) to add the drives to the array.
6. Complete the following steps if you want to configure a hot-spare drive:
a. Click the Spares tab.
b. Select the physical drive you want to designate as the hot-spare drive;
then, click (Add selected drives).
Chapter 2. Configuring the server 13
7. Click Next. The “Configuration summary” window opens.
Figure 4. “Configuration summary” window
8. Review the information that is displayed in the “Configuration summary”
window. To change the configuration, click Back.
9. Click Apply; then, click Yes when asked if you want to apply the new
configuration. The configuration is saved in the controller and in the physical
drives.
10. Exit from the ServeRAID Manager program, and remove the CD from the
CD-ROM drive.
11. Restart the server.
14 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Viewing the configuration
You can use ServeRAID Manager to view information about RAID controllers and
the RAID subsystem (such as arrays, logical drives, hot-spare drives, and physical
drives).
To view information, expand the ServeRAID Manager tree; then, click the relevant
tree object. Detailed information about the selected device appears in the right
pane.
Figure 5. ServeRAID Manager window
To display available actions for an item, click the item in the ServeRAID Manager
tree and click Actions.
Chapter 2. Configuring the server 15
Getting assistance
For more information about ServeRAID Manager, see the online se system. To start
the help system, either click (Information about this window) on the toolbar or
select an item from the Help menu.
Figure 6. ServeRAID Manager help menu
The help system (ServeRAID Assist) will open within the ServeRAID Manager
interface.
To learn more about the ServeRAID Manager tree objects and the actions that
apply to them, select a tree object and click Actions ” Hints and tips. ServeRAID
Assist will start, and information about the tree object will appear in the right pane
of ServeRAID Manager.
16 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Figure 7. Hints and tips feature
Configuring the Gigabit Ethernet controller
Two Ethernet controllers are integrated on the system board. These controllers
provide an interface for connecting to 10-Mbps, 100-Mbps, or 1000-Mbps networks
and provide full-duplex (FDX) capability, which enables simultaneous transmission
and reception of data on the Ethernet local area network (LAN). Yo u do not need to
set any jumpers or configure the controllers for your operating system before you
use the Ethernet controllers. However, you must install a device driver to enable
your operating system to address the Ethernet controllers. The device drivers are
provided on the ServerGuide Setup and Installation CD.
If the Ethernet ports in your server support auto-negotiation, the Ethernet controllers
detect the data-transfer rate on the network (10BASE-T, 100BASE-TX, or
1000BASE-T) and automatically operate at that rate, in full-duplex mode or
half-duplex mode, as appropriate.
For information about configuring your Ethernet controllers, see the Broadcom
NetXtreme Gigabit Ethernet Software CD that comes with your server. For updated
information about configuring your Ethernet controllers, go to the IBM Support Web
site at http://www.ibm.com/pc/support/ and navigate to the area for your server
machine type. From this area, you can download documentation, the most current
device drivers for your server, and software that supports advanced networking
functions. After downloading, run the downloaded program launch.exe.
The Ethernet controllers support optional modes, such as teaming, priority packets,
load balancing, fault tolerance, and virtual LANs, which provide higher performance,
Chapter 2. Configuring the server 17
security, and throughput for your server. These modes apply to the integrated
Ethernet controllers and to the controllers on supported Ethernet adapters.
Updating the integrated system management firmware
To update the firmware for the integrated system management processor (ISMP),
download the Integrated System Management Firmware Update Utility program for
the server from the IBM Support Web site at http://www.ibm.com/pc/support/. Run
the utility program to create a diskette that you can use to update the firmware. The
utility program updates the integrated system management firmware only and does
not affect any device drivers.
Complete the following steps to update the firmware:
1. Turn off the server.
2. Insert the diskette into the diskette drive.
3. Turn on the server. If the server does not start from the diskette, use the
Configuration/Setup Utility program to configure the diskette drive as a startup
device. (For more information, see the information about Configuration/Setup
Utility start options in the User’s Guide.) Guide. Then, start again at step 1 of
this procedure.
4. From the main menu, select Update System Management Firmware and
press Enter.
5. Follow the instructions on the screen to complete the update.
there is an error in updating the firmware, try installing the firmware again.
If
Using the IBM Director
IBM Director is a workgroup-hardware-management tool that you can use to
centrally manage xSeries servers; IBM NetVista™, IntelliStation®, and ThinkPad
computers; and non-IBM Intel-microprocessor-based systems. IBM Director
automates tasks such as inventory-taking, monitoring of environmental sensors
(such as temperature, voltage and fans), alerting, and system-health information.
For more information and instructions about IBM Director, see the IBM Director
User’s Guide on the CD that comes with the server.
®
18 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 3. Diagnostics
This section provides basic troubleshooting information to help you resolve some
common problems that might occur with the server.
If you cannot locate and correct the problem using the information in this section,
see Appendix A, “Getting help and technical assistance,” on page 117 for more
information.
General checkout
The server diagnostic programs are stored in upgradeable read-only memory
(ROM) on the system board. These programs are the primary method of testing the
major components of the server: the system board, Ethernet controller, video
controller, RAM, keyboard, mouse (pointing device), diskette drive, serial ports, and
hard disk drives. You can also use the diagnostic programs to test some external
devices. See “Diagnostic programs and error messages” on page 22.
If you cannot determine whether a problem is caused by the hardware or by the
software, you can run the diagnostic programs to confirm that the hardware is
working properly.
When you run the diagnostic programs, a single problem might cause several error
messages. When this occurs, work to correct the cause of the first error message.
After the cause of the first error message is corrected, the other error messages
might not occur the next time you run the test.
A failed system might be part of a shared DASD cluster (two or more systems
sharing one or more external storage devices). Before you run diagnostics, verify
that the failing system is not part of a shared DASD cluster.
A system might be part of a cluster if:
v The system is identified as part of a cluster.
v One or more external storage units are attached to the system and at least one
of the attached storage units is also attached to another system or unidentifiable
source.
v One or more systems are located near the failing system.
If the failing system is suspected to be part of a shared DASD cluster, you can run
all diagnostic tests except the diagnostic tests that test the storage unit (DASD
residing in the storage unit) or the storage adapter attached to the storage unit.
Notes:
1. For systems that are part of a shared DASD cluster, run one test at a time in
looped mode. Do not run all tests in looped mode, because this could enable
the DASD diagnostic tests.
2. If multiple error codes are displayed, diagnose the first error code that is
displayed.
3. If the computer stops with a POST error, go to “POST error codes” on page 95.
4. If the computer stops and no error is displayed, go to “Undetermined problems”
on page 109.
5. For safety information, see “Safety information” on page 119.
6. For intermittent problems, check the error log.
© Copyright IBM Corp. 2002 19
Checkout procedure
Complete the following steps to perform the checkout procedure:
001 IS THE SYSTEM PART OF A CLUSTER?
002 IF THE SYSTEM IS NOT PART OF A CLUSTER:
YES. Schedule maintenance for the system. Shut down all systems related
to the cluster. Run the storage test.
NO. Go to step 002.
1. Turn off the server and all external devices.
2. Check all cables and power cords.
3. Set all display controls to the middle position.
4. Turn on all external devices.
5. Turn on the server.
6. Record any POST error messages that are displayed on the screen. If
an error is displayed, look up the first error in the “POST error codes”
on page 95.
7. Check the information LED panel System Error LED; if it is on, see
“Light Path Diagnostic panel system error LED” on page 82.
8. Check the System Error log. If an error was recorded by the system,
see Chapter 6, “Symptom-to-FRU index,” on page 79.
9. Start the diagnostic programs.
10. Check for the following responses:
v One beep.
v Readable instructions or the main menu.
DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES?
003
NO. Find the failure symptom in Chapter 6, “Symptom-to-FRU index,” on
page 79.
YES. Run the diagnostic programs. If necessary, see “Diagnostic programs
and error messages” on page 22.
If you receive an error, see Chapter 6, “Symptom-to-FRU index,” on page
79.
If the diagnostic programs were completed successfully and you still
suspect a problem, see “Undetermined problems” on page 109.
20 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide
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