IBM 8836, xSeries 306 Type 1878, xSeries 306 Type 8489, xSeries 306 Type 8836 Maintenance And Troubleshooting Manual
xSeries 306 Ty pe 1 878, 8489 and 8836
Hardw are Maintenance Manual and
Troubleshooting Guide
xSeries 306 Ty pe 1 878, 8489 and 8836
Hardw are Maintenance Manual and
Troubleshooting Guide
Note
The most recent version of this document is available at http://www.ibm.com/pc/support.
Sixth Edition (March 2005)
© Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
xSeries 306.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM xSeries products. See the parts listing in to
determine if the component being replaced is a customer replaceable unit (CRU) or
a FRU.
The latest version of this publication is available from the IBM Web site. Go to
http://www.ibm.com/, and click Support & downloads. In the Technical support
keyword search field, type 8836 or 1878, and click Go. A list of publications for the
xSeries 306 server is displayed.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See Appendix B, “Safety information,” on page 83.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
© Copyright IBM Corp. 2004 iii
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/support on the World Wide Web.
iv xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide
Contents
About this manual . . . . . . . . . . . . . . . . . . . . . . . iii
Important safety information . . . . . . . . . . . . . . . . . . . . iii
Online support . . . . . . . . . . . . . . . . . . . . . . . . .iv
Chapter 1. General information . . . . . . . . . . . . . . . . . . .1
Related publications . . . . . . . . . . . . . . . . . . . . . . .1
Notices and statements used in this book . . . . . . . . . . . . . . .2
Features and specifications . . . . . . . . . . . . . . . . . . . . .3
What the xSeries 306 server offers . . . . . . . . . . . . . . . . . .4
Reliability, availability, and serviceability features . . . . . . . . . . . . .5
IBM Director . . . . . . . . . . . . . . . . . . . . . . . . . .5
The UpdateXpress program . . . . . . . . . . . . . . . . . . . .6
Server controls, LEDs, and power . . . . . . . . . . . . . . . . . .7
Front view . . . . . . . . . . . . . . . . . . . . . . . . . .7
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . .8
Server power features . . . . . . . . . . . . . . . . . . . . . .8
Chapter 2. Configuring the xSeries 306 server . . . . . . . . . . . .11
Using the ServerGuide Setup and Installation CD . . . . . . . . . . . .11
Using the Configuration/Setup Utility program . . . . . . . . . . . . . .11
Using the Adaptec HostRAID configuration programs . . . . . . . . . . .12
Using the Adaptec RAID Configuration Utility programs (for Serial ATA
HostRAID) . . . . . . . . . . . . . . . . . . . . . . . . .12
Using the SCSISelect Utility program (for SCSI HostRAID) . . . . . . . .13
Using the SCSISelect utility program (SCSI models only) . . . . . . . . .14
Configuring the Gigabit Ethernet controllers . . . . . . . . . . . . . .15
Chapter 3. Diagnostics . . . . . . . . . . . . . . . . . . . . .17
General checkout . . . . . . . . . . . . . . . . . . . . . . . .17
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .19
Power-on self-test . . . . . . . . . . . . . . . . . . . . . . . .19
POST beep codes . . . . . . . . . . . . . . . . . . . . . .19
POST error messages . . . . . . . . . . . . . . . . . . . . .20
Diagnostic programs and error messages . . . . . . . . . . . . . . .20
Text messages . . . . . . . . . . . . . . . . . . . . . . . .20
Downloading the diagnostic program . . . . . . . . . . . . . . . .21
Starting the diagnostic programs and viewing the test log . . . . . . . .21
Diagnostic error message tables . . . . . . . . . . . . . . . . .22
Error charts . . . . . . . . . . . . . . . . . . . . . . . . . .22
Small computer system interface (SCSI) messages (some models) . . . . .22
Error LEDs . . . . . . . . . . . . . . . . . . . . . . . . . .23
Updating BIOS code . . . . . . . . . . . . . . . . . . . . . . .23
Erasing a lost or forgotten password (clearing CMOS memory) . . . . . . .25
Updating the UUID . . . . . . . . . . . . . . . . . . . . . . .26
Updating the DMI/SMBIOS data . . . . . . . . . . . . . . . . . .26
Power checkout . . . . . . . . . . . . . . . . . . . . . . . .26
Chapter 4. Installing options . . . . . . . . . . . . . . . . . . .27
Installation guidelines . . . . . . . . . . . . . . . . . . . . . .27
System reliability guidelines . . . . . . . . . . . . . . . . . . .27
Handling static-sensitive devices . . . . . . . . . . . . . . . . .27
Major components of the xSeries 306 Type 1878, 8489 and 8836 . . . . . .28
System-board internal connectors . . . . . . . . . . . . . . . . . .29
© Copyright IBM Corp. 2004 v
System-board switches and jumpers . . . . . . . . . . . . . . . . .29
System-board external connectors . . . . . . . . . . . . . . . . . .30
System-board LEDs . . . . . . . . . . . . . . . . . . . . . . .30
System-board option connectors . . . . . . . . . . . . . . . . . .31
Removing the cover . . . . . . . . . . . . . . . . . . . . . . .32
Installing an adapter . . . . . . . . . . . . . . . . . . . . . . .32
Installing a hard disk drive . . . . . . . . . . . . . . . . . . . . .34
Installing a simple swap Serial ATA hard disk drive . . . . . . . . . . .35
Installing a SCSI hard disk drive . . . . . . . . . . . . . . . . .36
Installing a memory module . . . . . . . . . . . . . . . . . . . .37
Replacing a fan assembly . . . . . . . . . . . . . . . . . . . . .38
Replacing the battery . . . . . . . . . . . . . . . . . . . . . .39
Completing the installation . . . . . . . . . . . . . . . . . . . . .41
Installing the cover . . . . . . . . . . . . . . . . . . . . . .41
Connecting the cables . . . . . . . . . . . . . . . . . . . . .41
Updating the server configuration . . . . . . . . . . . . . . . . .42
Input/output ports and connectors . . . . . . . . . . . . . . . . . .43
Auxiliary-device connector . . . . . . . . . . . . . . . . . . . .43
Ethernet connectors . . . . . . . . . . . . . . . . . . . . . .44
Keyboard connector . . . . . . . . . . . . . . . . . . . . . .44
Serial connector . . . . . . . . . . . . . . . . . . . . . . .44
Universal Serial Bus connectors . . . . . . . . . . . . . . . . .44
Video connector . . . . . . . . . . . . . . . . . . . . . . .44
Chapter 5. Service replaceable units . . . . . . . . . . . . . . . .45
Removing and replacing a microprocessor . . . . . . . . . . . . . . .45
Removing and replacing the retention module . . . . . . . . . . . . .46
Removing and replacing the system board . . . . . . . . . . . . . . .46
Removing and replacing the switch/LED/USB card . . . . . . . . . . . .48
Removing and replacing a power supply . . . . . . . . . . . . . . .49
Removing and replacing the PCI riser card . . . . . . . . . . . . . .50
Removing and replacing the fans . . . . . . . . . . . . . . . . . .51
Removing and replacing the air baffle . . . . . . . . . . . . . . . .52
Chapter 6. Symptom-to-FRU index . . . . . . . . . . . . . . . . .53
Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . .53
No-beep symptoms . . . . . . . . . . . . . . . . . . . . . . .55
POST error codes . . . . . . . . . . . . . . . . . . . . . . . .55
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . .58
System board LED errors . . . . . . . . . . . . . . . . . . . . .61
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . .62
Service processor error codes . . . . . . . . . . . . . . . . . . .68
ServeRAID error codes . . . . . . . . . . . . . . . . . . . . . .68
POST (ISPR) error procedures . . . . . . . . . . . . . . . . . . .69
SCSI error codes . . . . . . . . . . . . . . . . . . . . . . . .72
ServerGuide problems . . . . . . . . . . . . . . . . . . . . . .72
Undetermined problems . . . . . . . . . . . . . . . . . . . . .73
Problem determination tips . . . . . . . . . . . . . . . . . . . .74
Chapter 7. Parts listing xSeries 306 Type 1878, 8489 and 8836 . . . . . .75
Server . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Keyboard CRUs . . . . . . . . . . . . . . . . . . . . . . . .77
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . .78
Appendix A. Getting help and technical assistance . . . . . . . . . .81
Before you call . . . . . . . . . . . . . . . . . . . . . . . . .81
vi xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide
Using the documentation . . . . . . . . . . . . . . . . . . . . .81
Getting help and information from the World Wide Web . . . . . . . . . .82
Software service and support . . . . . . . . . . . . . . . . . . .82
Hardware service and support . . . . . . . . . . . . . . . . . . .82
Appendix B. Safety information . . . . . . . . . . . . . . . . . .83
General safety . . . . . . . . . . . . . . . . . . . . . . . . .83
Electrical safety . . . . . . . . . . . . . . . . . . . . . . . . .84
Safety inspection guide . . . . . . . . . . . . . . . . . . . . . .85
Handling electrostatic discharge-sensitive devices . . . . . . . . . . . .86
Grounding requirements . . . . . . . . . . . . . . . . . . . . .86
Safety notices (multi-lingual translations) . . . . . . . . . . . . . . .87
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . 121
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 122
Product recycling and disposal . . . . . . . . . . . . . . . . . . 123
Battery return program . . . . . . . . . . . . . . . . . . . . . 123
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 124
Federal Communications Commission (FCC) statement . . . . . . . . 124
Industry Canada Class A emission compliance statement . . . . . . . . 124
Australia and New Zealand Class A statement . . . . . . . . . . . . 124
United Kingdom telecommunications safety requirement . . . . . . . . 124
European Union EMC Directive conformance statement . . . . . . . . 125
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 125
Chinese Class A warning statement . . . . . . . . . . . . . . . . 125
Japanese Voluntary Control Council for Interference (VCCI) statement 125
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . 126
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Contents vii
viii xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 1. General information
®
The IBM
xSeries
networking environments that require superior microprocessor performance, efficient
memory management, flexibility, and large amounts of reliable data storage.
Performance, ease of use, reliability, and expansion capabilities were key
considerations in the design of your server. These design features make it possible
for you to customize the system hardware to meet your needs today and provide
flexible expansion capabilities for the future.
Your server comes with a limited warranty. For more information about the terms of
your warranty, see the warranty appendix in the Installation Guide.
Your server contains IBM Enterprise X-Architecture
increase performance and reliability. For more information, see “What the xSeries
306 server offers” on page 4 and “Reliability, availability, and serviceability features”
on page 5.
You can obtain up-to-date information about your server and other IBM server
products at http://www.ibm.com/eserver/xseries/.
®
306 Type 1878, 8489 and 8836 servers are ideally suited for
™
technologies, which help
For service or assistance information, see Appendix A, “Getting help and technical
assistance,” on page 81.
Related publications
This Hardware Maintenance Manual and Troubleshooting Guide is provided in PDF
on the IBM xSeries Documentation CD. It contains information to help you solve the
problem yourself or to provide useful information to a service technician.
In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the
following xSeries 306 Type 1878, 8489 and 8836 documentation comes with your
server:
v Installation Guide
This printed document contains instructions for setting up the xSeries 306 server
and basic instructions for installing some options.
v Option Installation Guide
This document is in Portable Document Format (PDF) on the IBM xSeries
Documentation CD. It contains detailed instructions for installing, removing, and
connecting optional devices that the xSeries 306 server supports.
v Rack Installation Instructions
This printed document contains instructions for installing the xSeries 306 server
in a rack.
v Safety Information
This document is in PDF on the IBM xSeries Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has a number that you can use to locate the
corresponding statement in your language in the Safety Information document.
© Copyright IBM Corp. 2004 1
v User’s Guide
This document is in PDF on the IBM xSeries Documentation CD. It contains
general information about your server, including information about how to
configure the xSeries 306 server, how to use the ServerGuide
™
Setup and
Installation CD, and how to get help.
Depending
on the server model, additional documentation might be included on the
IBM xSeries Documentation CD.
The xSeries 306 server might have features that are not described in the
documentation that came with the server. The documentation might be updated
occasionally to include information about those features, or technical updates might
be available to provide additional information that is not included in your server
documentation. These updates are available from the IBM Web site. Complete the
following steps to check for updated documentation and technical updates:
1. Go to http://www.ibm.com/support/.
2. In the Learn section, click Online publications.
3. On the ″Online publications″ page, in the Brand field, select Servers.
4. In the Family field, select xSeries 306.
5. Click Continue.
Notices and statements used in this book
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM xSeries
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
v Notes: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
2 xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide
Features and specifications
The following information is a summary of the features and specifications of the
xSeries 306 server. Depending on your server model, some features might not be
available, or some specifications might not apply.
Table 1. Features and specifications
Microprocessor:
v One Intel
(minimum) Level-2 cache and
MMX
Note:
™
Pentium
™
(MMX2) technology
Use the Configuration/Setup
®
4 1024 KB
Utility program to determine the type
and speed of the microprocessor in
your server.
Memory:
v Minimum: 512 MB
v Maximum: 4 GB
v Type: PC2700/3200,
266 MHz, ECC, SDRAM, registered
DIMMs only
v Slots: Four dual inline
Drives:
v Diskette: 1.44 MB
v CD-ROM: IDE
Expansion
bays:
v Two 3.5-inch slim-high bays for
hard disk drives
Expansion
slots:
v Two 66 MHz/64-bit PCI-X slots (one
low profile half-length, one
full-height three-quarter-length)
Video
controller:
v ATI Radeon 7000M IGP video on
system board
v Compatible with SVGA and VGA
v 16 MB DDR-SDRAM video memory
Power
supply:
v 300 watt (110 or 220 V ac
auto-sensing)
Size:
v Height: 43 mm (1.75 inches, 1 U)
v Depth: 508 mm (20 inches)
v Width: 430 mm (16.69 inches)
v Maximum weight: 12.7 kg (28 lb)
depending on your configuration
Integrated
v Two 1000Base-T, 100Base-T,
10Base-T (dual) Ethernet
controllers on the system board
with Wake on LAN
v Serial port
v Four USB ports (two on front and
two on rear of server)
v Keyboard port
v Mouse port
Hard
v Simple swap Serial ATA controller
with integrated RAID
v Ultra320 SCSI controller with
integrated RAID (SCSI models)
Acoustical
v Sound power, idling: 6.5 bel
maximum
v Sound power, operating: 6.5 bel
maximum
Environment:
v Air temperature:
– Server on: 10° to 35°C (50.0°
– Server off: -40° to 60°C
v
Humidity:
– Server on: 8% to 80%
– Server off: 8% to 80%
functions:
®
support
disk controller
noise emissions:
to 95.0°F); altitude: 0 to 914 m
(2998.7 ft)
(-104° to 140°F); maximum
altitude: 2133 m (6998.0 ft)
Heat output:
Approximate heat output in British
thermal units (Btu) per hour:
v Minimum configuration: 307 Btu (90
watts)
v Maximum configuration: 850 Btu
(250 watts)
Electrical
input:
v Sine-wave input (47-63 Hz) required
v Input voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
v
Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
v
Input kilovolt-amperes (kVA),
approximately:
– Minimum: 0.20 kVA
– Maximum: 0.45 kVA
Notes:
1. Power consumption and heat
output vary depending on the
number and type of optional
features installed and the
power-management optional
features in use.
2. These levels were measured in
controlled acoustical environments
according to the procedures
specified by the American National
Standards Institute (ANSI) S12.10
and ISO 7779 and are reported in
accordance with ISO 9296. Actual
sound-pressure levels in a given
location might exceed the average
values stated because of room
reflections and other nearby noise
sources. The declared sound-power
levels indicate an upper limit, below
which a large number of computers
will operate.
Chapter 1. General information 3
What the xSeries 306 server offers
Your server uses the following features and technologies:
v IBM Director
IBM Director is a workgroup-hardware-management tool that you can use to
centrally manage xSeries servers. For more information about IBM Director, see
the IBM Director User’s Guide on the IBM xSeries Documentation CD.
v IBM Enterprise X-Architecture technology
IBM X-Architecture technology combines proven, innovative IBM designs to make
the server powerful, scalable, and reliable. For more information, go to
http://www.ibm.com/servers/eserver/xseries/xarchitecture/enterprise/index.html.
v Large system-memory capacity
The memory bus supports up to 4 GB of system memory. The memory controller
supports error correcting code (ECC) for up to four industry-standard
PC2100/2700/3200, 266 megahertz (MHz), 2.5 V, 184-pin, registered,
double-data-rate (DDR), synchronous dynamic random access memory (SDRAM)
dual inline memory modules (DIMMs).
v IBM ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD that comes with your server provides
programs to help you set up your server and install a 32-bit Windows
system. The ServerGuide program detects installed hardware options and
provides the correct configuration programs and device drivers. For more
information about the ServerGuide Setup and Installation CD, see “Using the
ServerGuide Setup and Installation CD” on page 11.
v Integrated network support
The xSeries 306 server comes with an integrated Intel
controller, which supports connection to a 10-Mbps, 100-Mbps, or 1000-Mbps
network. For more information, see “Configuring the Gigabit Ethernet controllers”
on page 15.
v Large data-storage capacity
The xSeries 306 server supports up to two 25.4-mm (1-inch) slim-high, 3.5-inch
hard disk drives (serial advanced technology attachment (ATA) or SCSI,
depending on server model).
™
v ServeRAID
The xSeries 306 server supports ServeRAID adapters to create redundant array
of independent disks (RAID) configurations.
support
®
Gigabit Ethernet
®
operating
4 xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide
Reliability, availability, and serviceability features
Three important computer design features are reliability, availability, and
serviceability (RAS). The RAS features help to ensure the integrity of the data that
is stored in the xSeries 306 server, the availability of the server when you need it,
and the ease with which you can diagnose and repair problems.
The xSeries 306 server has the following RAS features:
v AIC 7901 built-in self-test (BIST)
v Advanced Configuration and Power Interface (ACPI)
v Advanced Desktop Management Interface (DMI) features
v Automatic error retry or recovery
v Automatic restart after power failure
v Auto-restart initial program load (IPL) power supply
v Boot-block recovery
v Built-in, menu-driven configuration and setup programs
v Cooling fans with speed-sensing capability
v Customer-upgradeable basic input/output system (BIOS) code
v ECC memory
v Error codes and messages
v Failover Ethernet support
v Menu-driven diagnostic programs on CD
v Microprocessor serial number access
v Monitoring support for temperature, voltage, and fan speed
v Parity checking on the SCSI bus and PCI bus
v Power-on self-test (POST)
v Read-only memory (ROM) checksums
v SDRAM with serial presence detect (SPD)
v Server management
v Standby voltage for system management features and monitoring
v System error log (with an optional Remote Supervisor Adapter installed)
v Vital product data (VPD); includes information stored in nonvolatile memory for
easier remote viewing
v Wake on LAN and Alert Standard Format (ASF)
IBM Director
With IBM Director, a network administrator can:
v View the hardware configuration of remote systems, in detail
v Monitor the usage and performance of critical components, such as
microprocessors, disks, and memory
v Centrally manage individual or large groups of IBM and non-IBM Intel-based
servers, desktop computers, workstations, and mobile computers on a variety of
platforms
Chapter 1. General information 5
IBM Director provides a comprehensive entry-level workgroup hardware manager.
Key features include:
v Advanced self-management capabilities for maximum system availability
®
v Multiple operating-system platform support, including Microsoft
Windows 2000
Server, Windows XP Professional, Red Hat Linux, SuSE Linux, Novell NetWare,
and Caldera OpenUNIX®. For a complete list of operating systems that support
IBM Director, see the IBM Director Compatibility Document. This document is in
Portable Document Format (PDF) at http://www.ibm.com/pc/support/site.wss/
document.do?lndocid=MIGR-61788.
It is updated every 6 to 8 weeks.
v Support for IBM and non-IBM servers, desktop computers, workstations, and
mobile computers
v Support for system-management industry standards
v Integration into leading workgroup and enterprise system-management
environments
v Ease of use, training, and setup
Director also provides an extensible platform that supports advanced server
IBM
tools that are designed to reduce the total cost of managing and supporting
networked systems. By deploying IBM Director, you can achieve reductions in
ownership costs through:
v Reduced downtime
v Increased productivity of IT personnel and users
v Reduced service and support costs
more information about IBM Director, see the IBM Director CD that comes with
For
your server, the IBM Director documentation on the CD, and the following Web
pages:
IBM xSeries Systems Management page
http://www-1.ibm.com/servers/eserver/xseries/systems_management/
xseries_sm.html
This Web page presents an overview of IBM Systems Management and
IBM Director.
IBM Universal Manageability page
http://www.ibm.com/pc/us/pc/um/index.html
This Web page links to an IBM portfolio of advanced management tools
that help reduce costs and increase availability throughout the life cycle of a
product.
The UpdateXpress program
The UpdateXpress program is available for most xSeries servers and server
options. It detects supported and installed device drivers and firmware in the
xSeries 306 server and installs available updates. You can download the
UpdateXpress program from the Web at no additional cost, or you can purchase it
on a CD. To download the program or purchase the CD, go to
http://www.ibm.com/servers/eserver/xseries/systems_management/ibm_director/
extensions/xpress.html.
6 xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide
Server controls, LEDs, and power
This section describes the controls and light-emitting diodes (LEDs) and how to turn
the server on and off.
Front view
The following illustration shows the controls and LEDs on the front of the server.
CD-eject button: Press this button to release a CD from the CD-ROM drive.
CD-ROM drive activity LED: When this LED is lit, it indicates that the CD-ROM
drive is in use.
Diskette drive activity LED: When this LED is lit, it indicates that the diskette drive
is in use.
CD-eject
button
CD-ROM drive
activity LED
Diskette drive
activity LED
Diskette-eject
button
System-error LED
System-locator LED
Hard disk drive
activity LED
Power-on LED
Power-control button
Reset button
Diskette-eject button: Press this button to release a diskette from the diskette
drive.
System-error LED: When this LED is lit, it indicates that a system error has
occurred.
System-locator LED: Use this blue LED to visually locate the server if it is in a
location with numerous other servers. If your server supports IBM Director, you can
use IBM Director to light this LED remotely.
Hard disk drive activity LED: When this LED is flashing, it indicates that a hard
disk drive is in use.
Power-on LED: When this LED is lit and not flashing, it indicates that the server is
turned on. When this LED is flashing, it indicates that the server is turned off and
still connected to an ac power source. When this LED is off, it indicates that ac
power is not present, or the power supply or the LED itself has failed.
If this LED is off, it does not mean that there is no electrical power in the server.
The LED might be burned out. To remove all electrical power from the server, you
must disconnect the power cord from the electrical outlet.
Power-control button: Press this button to turn the server on and off manually.
Reset button: Press this button to reset the server and run the power-on self-test
(POST). Yo u might have to use a pen or the end of a straightened paper clip to
press the button.
Chapter 1. General information 7
Rear view
The following illustration shows the LEDs on the rear of the server.
Ethernet 1 transmit/receive
activity LED
Ethernet 1 speed
1 Gbps LED
Ethernet 2 speed
1 Gbps LED
Ethernet 2 transmit/receive
activity LED
Ethernet 1 transmit/receive activity LED: This LED is on the Ethernet connector.
When this LED is lit, it indicates that there is activity between the server and the
network.
Ethernet 1 speed 1 Gbps LED: This LED is on the Ethernet connector. When this
LED is lit, it indicates that the Ethernet network speed is 1 Gbps. When this LED is
off, it indicates that the Ethernet network speed is 10 Mbps or 100 Mbps.
Ethernet 2 speed 1 Gbps LED: This LED is on the Ethernet connector. When this
LED is lit, it indicates that the Ethernet network speed is 1 Gbps. When this LED is
off, it indicates that the Ethernet network speed is 10 Mbps or 100 Mbps.
Ethernet 2 transmit/receive activity LED: This LED is on the Ethernet connector.
When this LED is lit, it indicates that there is activity between the server and the
network.
Server power features
When the server is connected to an ac power source but is not turned on, the
operating system does not run, and all core logic except for the service processor is
shut down; however, the server can respond to requests from the service processor,
such as a remote request to turn on the server. The power-on LED flashes to
indicate that the server is connected to ac power but not turned on.
Turning on the server
Approximately 20 seconds after the server is connected to ac power, the
power-control button becomes active, and you can turn on the server and start the
operating system by pressing the power-control button.
8 xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide
The server can also be turned on in any of the following ways:
v If a power failure occurs while the server is turned on, the server will restart
automatically when power is restored.
v If the server is connected to an Advanced System Management interconnect
network that contains at least one server with an optional Remote Supervisor
Adapter installed, the server can be turned on from the Remote Supervisor
Adapter user interface.
v If your operating system supports the system-management software for an
optional Remote Supervisor Adapter, the system-management software can turn
on the server.
v If your operating system supports the Wake on LAN feature, the Wake on LAN
feature can turn on the server.
When 4 GB or more of memory (physical or logical) is installed, some
Note:
memory is reserved for various system resources and is unavailable to the
operating system. The amount of memory that is reserved for system resources
depends on the operating system, the configuration of the server, and the
configured PCI options.
Turning off the server
When you turn off the server and leave it connected to ac power, the server can
respond to requests from the service processor, such as a remote request to turn
on the server. To remove all power from the server, you must disconnect it from the
power source.
Some operating systems require an orderly shutdown before you turn off the server.
See your operating-system documentation for information about shutting down the
operating system.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
Chapter 1. General information 9
The server can be turned off in any of the following ways:
v You can turn off the server from the operating system, if your operating system
supports this feature. After an orderly shutdown of the operating system, the
server will be turned off automatically.
v You can press the power-control button to start an orderly shutdown of the
operating system and turn off the server, if your operating system supports this
feature.
v If the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the server.
v If the server is connected to an Advanced System Management interconnect
network that contains at least one server with an optional Remote Supervisor
Adapter installed, the server can be turned off from the Remote Supervisor
Adapter user interface.
v If an optional Remote Supervisor Adapter is installed in the server, the server can
be turned off from the Remote Supervisor Adapter user interface.
v If the Wake on LAN feature turned on the server, the Wake on LAN feature can
turn off the server.
v You can turn off the server through a request from the service processor.
10 xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 2. Configuring the xSeries 306 server
The ServerGuide Setup and Installation CD provides software setup tools and
installation tools that are specifically designed for your IBM server. Use this CD
during the initial installation of the server to configure basic hardware features and
to simplify your operating-system installation.
In addition to the ServerGuide Setup and Installation CD, you can use the following
configuration programs to customize the server hardware:
v Configuration/Setup Utility program
®
v Adaptec
HostRAID
v SCSISelect utility program
more information about these programs, see “Configuring your server” in the
For
User’s Guide on the IBM xSeries Documentation CD.
Using the ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD provides state-of-the-art programs to
detect the server model and hardware options that are installed, configures the
server hardware, provides device drivers, and helps you install your operating
system. For information about the supported operating-system versions, see the
label on the CD. If the ServerGuide Setup and Installation CD did not come with
your server, you can download the latest version from the ServerGuide Web page
at http://www.ibm.com/pc/qtechinfo/MIGR-4ZKPPT.html.
™
configuration programs
Complete the following steps to start the ServerGuide Setup and Installation CD:
1. Insert the CD, and restart the server. If the CD does not start, see “ServerGuide
problems” on page 72.
2. Follow the instructions on the screen to:
a. Select your language.
b. Select your keyboard layout and country.
c. View the overview to learn about ServerGuide features.
d. View the readme file to review installation tips about your operating system
and adapter.
e. Start the setup and hardware configuration programs.
f. Start the operating-system installation. You will need your operating-system
CD.
Using the Configuration/Setup Utility program
The Configuration/Setup Utility program is part of the BIOS code. Yo u can use it to:
v Change interrupt request (IRQ) settings
v Change the startup drive sequence
v Configure serial-port assignments
v Enable USB keyboard and mouse support
v Resolve configuration conflicts
v Set the date and time
v Set passwords and security settings
© Copyright IBM Corp. 2004 11
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1. If a
supervisor (administrator) password has been set, you must type the supervisor
password to access the full Configuration/Setup Utility menu.
3. Follow the instructions on the screen.
Using the Adaptec HostRAID configuration programs
Use the Adaptec RAID Configuration Utility programs and SCSISelect Utility to add
RAID levels 0 and 1 functionality to the integrated Serial ATA controller and the
SCSI controller. Be sure to use these programs as described in this document. Use
these programs to:
v Configure a redundant array of independent disks (RAID) array
v View or change your RAID configuration and associated devices
Consider
the following information when using the Adaptec RAID Configuration
Utility programs and SCSISelect Utility program to configure and manage arrays:
v The SCSI controller with integrated SCSI RAID (SCSI models) and the integrated
Serial ATA controller (SATA models) with integrated SATA RAID support RAID
levels 0 and 1. Installing an optional ServeRAID controller provides additional
RAID levels.
v You cannot use the ServerGuide Setup and Installation CD to configure the
integrated Serial ATA controller with integrated RAID and the SCSI controller with
integrated RAID.
v Hard disk drive capacities affect how you create arrays. Drives in an array can
have different capacities, but the RAID controller treats them as if they all have
the capacity of the smallest hard disk drive.
v To help ensure signal quality, do not mix drives with different speeds and data
rates.
v To update the firmware and BIOS code for an optional ServeRAID controller, you
must use the IBM ServeRAID Support CD that comes with the ServeRAID
option.
v If you install a different type of RAID controller in your server, use the
configuration method described in the instructions that come with that RAID
controller to view or change SCSI settings for attached devices.
Using the Adaptec RAID Configuration Utility programs (for Serial ATA
HostRAID)
Use the Array Configuration Utility within the Adaptec RAID Configuration Utility
programs to add RAID levels 0 and 1 functionality to the integrated Serial ATA
(SATA) controller with integrated RAID. This utility is a part of the BIOS code in your
server. For additional information about using the Adaptec RAID Configuration Utility
programs, see the documentation on the IBM ServeRAID-7e (Adaptec HostRAID)
Support CD. If this CD did not come with your server, you can download the
ServeRAID-7e (Adaptec HostRAID) Support CD from the IBM Web site at:
http://www.ibm.com/pc/support/.
The Serial ATA RAID feature comes disabled by default. Yo u must enable the SATA
RAID feature and install the device drivers before you can use it. The SATA RAID
feature configuration utilities, device drivers, and information are available on the
ServeRAID-7e (Adaptec HostRAID) Support CD.
12 xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide
Enabling the Serial ATA HostRAID feature
Complete the following steps to enable the SATA HostRAID feature:
1. Turn on the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1. If
you have set a supervisor password, you are prompted to type the password.
3. Select Devices and I/O Ports.
4. Scroll down and select SATA RAID Enable.
5. Select Enabled.
6. Press Esc; then, select Yes to save your changes.
Using the Serial ATA HostRAID feature
The instructions in this section are for using the Array Configuration Utility program
to access and perform an initial RAID level-1 configuration. If you install a different
type of RAID adapter in your server, use the configuration method described in the
instructions that come with that adapter to view or change settings for the attached
devices.
See the documentation on the ServeRAID-7e (Adaptec HostRAID) Support CD for
additional information about using the Array Configuration Utility program to create,
configure, and manage arrays.
Configuring the controller: Complete the following steps to use the Array
Configuration Utility program to configure a RAID level-1 array on your server.
1. Turn on the server and watch the monitor screen.
2. When the message Press <CTRL><<A> for Adaptec RAID Configuration
Utility appears, press Ctrl+A.
3. Select Array Configuration Utility (ACU).
4. Select Create Array.
5. From the list of ready drives, select the two drives that you want to group into
the array.
6. Select RAID-1 when asked to select the RAID level.
7. (optional), Type an identifier for the array.
8. Select Quick Int when asked for the array build method.
9. Follow the instructions on the screen to complete the configuration, and select
Done to exit.
10. Restart the server.
Viewing
the configuration: Complete the following steps to view information
about the Serial ATA controller:
1. Start the Array Configuration Utility.
2. From the Array Configuration Utility window, select Manage Arrays.
3. Select an array and press Enter.
4. Press Esc to exit the program.
Using the SCSISelect Utility program (for SCSI HostRAID)
Use the SCSISelect Utility to add RAID levels 0 and 1 functionality to the SCSI
controller (SCSI models only). This utility is part of the BIOS code in your server.
The SCSI RAID feature comes disabled by default. You must enable the SCSI
RAID feature and install the device drivers before you can use it. SCSI RAID
configuration utilities, device drivers, and information are available on the
Chapter 2. Configuring the xSeries 306 server 13
ServeRAID-7e (Adaptec HostRAID) Support CD. If this CD did not come with your
server, you can download the ServeRAID-7e (Adaptec HostRAID) Support CD from
the IBM Web site at http://www.ibm.com/pc/support/.
Enabling the SCSI HostRAID feature
Complete the following steps to enable the SCSI HostRAID feature:
1. Turn on the server and watch the monitor screen.
2. When the message Press <CTRL><A> for SCSISelect Utility appears, press
Ctrl+A. If you have set a supervisor password, you are prompted to type the
password.
3. Use the arrow keys to select the channel for which you want to change settings
and press Enter.
4. Select Configure/View SCSI Controller Setting; then, select HostRAID.
5. Select Enabled.
6. Press Esc; then, select Yes to save the changes.
Using the SCSI HostRAID feature
The instructions in this section describe how to access the SCSI HostRAID feature
from the SCSISelect Utility program and perform an initial RAID level-1
configuration on your server. If you install a different type of RAID adapter in your
server, use the configuration method described in the instructions that come with
that adapter to view or change SCSI settings for attached devices.
See the documentation on the ServeRAID-7e (Adaptec HostRAID) Support CD for
additional information about how to use the SCSI HostRAID feature.
Configuring the controller: Complete the following steps to use the SCSI
HostRAID feature to configure a RAID level-1 array on your server:
1. From the SCSISelect main menu, select Configure/View HostRAID Settings.
2. From the list of ready drives, type C to create an array.
3. Select RAID-1 when asked to select the RAID type.
4. From the list of ready drives, select the two drives that you want to group into
the array.
5. Select Create new RAID-1.
6. Type an identifier for the array.
7. Select Yes to create the array.
8. Press Esc to exit the utility.
9. Restart the server.
Viewing
the configuration: Yo u can use the SCSISelect Utility program to view
information about the SCSI controller. From the list of available arrays, select an
array and press Enter. Press Esc to exit the utility.
Using the SCSISelect utility program (SCSI models only)
Use the SCSISelect utility program to view or change SCSI controller settings and
view SCSI ID assignments. The SCSISelect utility program is available on SCSI
models only.
Complete the following steps to start the SCSISelect utility program:
1. Turn on the server and watch the monitor screen.
14 xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide
2. When the message Press <CTRL><A> for SCSISelect Utility appears, press
Ctrl+A. If a supervisor password has been set, you are prompted to type the
password.
3. Select the channel for which you want to change settings, and press Enter.
4. When the message Would you like to configure the SCSI controller, or
run the SCSI Disk Utilities? appears, select a choice and press Enter.
5. Use the arrow keys to select a choice from the menu, and follow the instructions
on the screen.
Configuring the Gigabit Ethernet controllers
The Ethernet controllers are integrated on the system board. They provide an
interface for connecting to a 10-Mbps, 100-Mbps, or 1-Gbps network and provide
full-duplex (FDX) capability, which enables simultaneous transmission and reception
of data on the network. If the Ethernet ports in your server support auto-negotiation,
the controllers detect the data-transfer rate (10BASE-T, 100BASE-TX, or
1000BASE-T) and duplex mode (full-duplex or half-duplex) of the network and
automatically operate at that rate and mode.
You do not need to set any jumpers or configure the controllers. However, you must
install a device driver to enable the operating system to address the controllers. For
device drivers and information about configuring the Ethernet controllers, see the
Intel Ethernet Software CD that comes with your server. For updated information
about configuring the controllers, go to http://www.ibm.com/pc/support/.
Chapter 2. Configuring the xSeries 306 server 15
16 xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 3. Diagnostics
This chapter provides basic troubleshooting information to help solve some common
problems that might occur with the server.
If you cannot locate and correct the problem using the information in this chapter,
see Appendix A, “Getting help and technical assistance,” on page 81 for more
information.
General checkout
Follow the checkout procedure for diagnosing hardware problems. Review the
following information before performing the checkout procedure:
v Read the safety information beginning at page 83.
v The diagnostic programs are on the IBM Enhanced Diagnostics CD. These
programs are the primary method of testing the major components of the server:
the system board, Ethernet controller, video controller, RAM, keyboard, mouse
(pointing device), serial ports, hard disk drives, and parallel port. Yo u can also
use them to test some external devices. If you are not sure whether a problem is
caused by the hardware or by the software, you can use the diagnostic programs
to confirm that the hardware is working correctly.
v When you run the diagnostic programs, a single problem might cause several
error messages. If you receive several error messages, correct the cause of the
first error message. The other error messages might not occur the next time you
run the diagnostic programs.
v Before running the diagnostic programs, you must determine whether the failing
server is part of a shared hard disk drive cluster (two or more servers sharing
external storage devices). If you suspect that it is part of a cluster, you can run
all diagnostic programs except the ones that test the storage unit (that is, a hard
disk drive in the storage unit) or the storage adapter that is attached to the
storage unit. The failing server might be part of a cluster if any of the following
conditions is true:
– The customer identifies the failing server as part of a cluster.
– One or more external storage units are attached to the failing server and at
least one of the attached storage units is also attached to another server or
unidentifiable device.
– One or more servers are located near the failing server.
Important:
v
1. For servers that are part of a shared hard disk drive cluster, run one test at a
time. Do not run any suite of tests, such as ″quick″ or ″normal″ tests,
because this could enable the hard disk drive diagnostic tests.
2. If more than one error code is displayed, correct the first error. The other
error codes might not occur the next time you run the diagnostic programs.
3. If the server is suspended and a POST error code is displayed, see “POST
error codes” on page 55.
4. If the server is suspended and no error message is displayed, see “Error
symptoms” on page 62 and “Undetermined problems” on page 73.
5. For information about power-supply problems, see “Power checkout” on page
26.
6. For intermittent problems, check the error log; see “Diagnostic programs and
error messages” on page 20.
© Copyright IBM Corp. 2004 17
Note: The system-error log is available on the xSeries 306 only when the
server has an optional Remote Supervisor Adapter II.
Complete
the following steps to perform the checkout procedure:
001 IS THE SERVER PART OF A CLUSTER?
YES. Schedule maintenance for the server. Shut down all servers related to
the cluster. Run the storage test.
NO. Go to step 002.
002 IF THE SERVER IS NOT PART OF A CLUSTER:
If the operating system is running, complete the following steps:
1. Check the system board for error LEDs (see “Error LEDs” on page 23).
2. If the xSeries 306 has an optional Remote Supervisor Adapter II, check
the service processor system-error logs:
a. If the system-error log indicates a damaged field replaceable unit
(FRU), replace the FRU, and run the diagnostic programs to confirm
that the problem has been solved.
b. If the system-error log does not indicate a damaged FRU, see “Error
symptoms” on page 62 and “Undetermined problems” on page 73.
If the operating system is not running, complete the following steps:
1. Check the system board for error LEDs (see “Error LEDs” on page 23).
2. If the xSeries 306 has an optional Remote Supervisor Adapter II, check
the service processor system-error logs:
a. If the system-error log indicates a damaged field replaceable unit
(FRU), replace the FRU, and run the diagnostic programs to confirm
that the problem has been solved.
b. If the error log does not indicate a damaged FRU, check the
operating-system event logs; if these logs do not specify a particular
error, go to step 3.
3. Turn off the server and all external devices.
4. Check all cables and power cords.
5. Set all display controls to the middle position.
6. Turn on all external devices.
7. Turn on the server.
8. Watch the screen and the serial port for POST errors, and record any
POST error messages that are displayed on the screen. If an error is
displayed, look up the first error (see “POST error codes” on page 55).
9. Run the diagnostic programs (see “Starting the diagnostic programs and
viewing the test log” on page 21).
003 DID THE DIAGNOSTIC PROGRAMS START ?
NO. Find the failure symptom in “Error symptoms” on page 62.
YES. Run the diagnostic programs (see “Starting the diagnostic programs
and viewing the test log” on page 21).
If you receive an error, see Chapter 6, “Symptom-to-FRU index,” on page
53.
If the diagnostics were completed successfully and you still suspect a
problem, see “Undetermined problems” on page 73.
If the server does not turn on, see “Error symptoms” on page 62.
18 xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide
Diagnostic tools overview
The following tools are available to help you diagnose and solve hardware-related
problems:
v POST beep codes and error messages
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “Power-on self-test”
for more information.
v Diagnostic programs
The diagnostic programs are stored on the IBM Enhanced Diagnostics CD.
These programs are the primary method of testing the major components of the
server. See “Diagnostic programs and error messages” on page 20 for more
information.
v Error charts
These charts list problem symptoms and steps to correct the problem. See “Error
charts” on page 22 for more information.
v Symptom-to-FRU index
This index lists problem symptoms and steps to correct each problem. See
Chapter 6, “Symptom-to-FRU index,” on page 53 for more information.
Power-on self-test
When you turn on the server, the power on self-test (POST) performs a series of
tests to check the operation of system components and some of the installed
options.
If POST finishes without detecting any problems, the first window of the operating
system opens or an application program appears.
If POST detects a problem, more than one beep might sound, and an error
message appears on the screen.
Notes:
1. If you have a user password set, you must type the password and press Enter,
2. A single problem might cause several error messages. When this occurs, work
POST beep codes
POST generates beep codes to indicate successful completion or the detection of a
problem.
v One short beep indicates the successful completion of POST.
v More than one beep indicates that POST detected a problem. For more
information, see “Beep symptoms” on page 53.
when prompted, before the operating system will start.
to correct the cause of the first error message. After you correct the cause of
the first error message, the other error messages usually will be resolved the
next time you run the test.
If POST detects a problem (more than one beep sounds), an error message
appears on the screen. See “Beep symptoms” on page 53 and “POST error codes”
on page 55 for more information.
Chapter 3. Diagnostics 19
POST error messages
POST error messages can appear when a problem is detected during startup. For a
complete list of POST messages, see “POST error codes” on page 55.
Diagnostic programs and error messages
The system diagnostic programs are on the IBM Enhanced Diagnostics CD. These
programs are the primary method of testing the major components of the server.
An IBM Enhanced Diagnostics CD comes with the server. You can also download
the latest version of the diagnostic programs from http://www.ibm.com/support/ (see
“Downloading the diagnostic program” on page 21).
The IBM Enhanced Diagnostic programs isolate problems from the server hardware
and software. The programs run independently of the operating system and must
be run either from a CD or diskette.
Diagnostic error messages indicate that a problem exists; they are not intended to
be used to identify a failing part. Troubleshooting and servicing complex problems
indicated by error messages should be performed by trained service personnel.
Sometimes the first error to occur causes additional errors. In this case, the server
displays more than one error message. Always follow the suggested action
instructions for the first error message that appears.
Text messages
Error codes that might be displayed are listed at “Diagnostic error codes” on page
58.
The diagnostic text message format is as follows:
result test_specific_string
where:
result is one of the following results:
Passed
This test was completed without any errors.
Failed
This test discovered an error.
User Aborted
You stopped the test before it was completed.
Not Applicable
You attempted to test a device that is not present in the server.
Aborted
The test could not proceed because of the server configuration.
Warning
A possible problem was reported during the test (for example, a
device that was to be tested is not installed).
specific string
test
20 xSeries 306 Type 1878, 8489 and 8836: Hardware Maintenance Manual and Troubleshooting Guide
is an error code or other information about the error.
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