IBM 8649, xSeries 225 Types 8649 Maintenance And Troubleshooting Manual

IBM xSeries 225 Ty pes 8649
Hardw are Maintenance Manual and Troubleshooting Guide
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IBM xSeries 225 Ty pes 8649
Hardw are Maintenance Manual and Troubleshooting Guide
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Note
Before using this information and the product it supports, be sure to read Appendix C, “Notices,” on page 173
Ninth Edition (February 2007) © Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service information, error codes, error messages, and configuration information for the IBM xSeries® 225 Type 8649.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM xSeries products. See Chapter 7, “Parts listing Type 8649,” on page 121 to determine if the component being replaced is a customer replaceable unit (CRU) or a field replaceable unit (FRU).
Important safety information
Be sure to read all caution and danger statements in this book before performing any of the instructions. See “Safety information” on page 129
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
®
Online support
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un elemento químico que en el estado de California de los Estados Unidos está considerado como un causante de cancer y de defectos congénitos, además de otros riesgos reproductivos. Lávese las manos después de usar el producto.
You can download the most current diagnostic, BIOS flash, and device driver files from http://www.ibm.com/support on the World Wide Web.
© Copyright IBM Corp. 2004 iii
iv IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide
Contents
About this manual . . . . . . . . . . . . . . . . . . . . . . . iii
Important safety information . . . . . . . . . . . . . . . . . . . . iii
Online support . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1. Introducing the IBM xSeries 225 Type 8649 server . . . . . . .1
Related publications . . . . . . . . . . . . . . . . . . . . . . .1
Notices and statements used in this publication . . . . . . . . . . . . .2
Features and specifications . . . . . . . . . . . . . . . . . . . . .3
Controls and indicators . . . . . . . . . . . . . . . . . . . . . .4
Chapter 2. Configuring your server . . . . . . . . . . . . . . . . .7
Using the Configuration/Setup Utility program . . . . . . . . . . . . . .7
Starting the Configuration/Setup Utility program . . . . . . . . . . . .8
Configuration/Setup Utility menu choices . . . . . . . . . . . . . . .8
Passwords . . . . . . . . . . . . . . . . . . . . . . . . .10
Using the ServerGuide Setup and Installation CD . . . . . . . . . . . .11
ServerGuide features . . . . . . . . . . . . . . . . . . . . .11
Setup and configuration overview . . . . . . . . . . . . . . . . .12
System Partition . . . . . . . . . . . . . . . . . . . . . . .13
Typical operating system installation . . . . . . . . . . . . . . . .13
Setting up or updating multiple servers . . . . . . . . . . . . . . .14
Installing your operating system without ServerGuide . . . . . . . . . .14
Using the RAID Configuration programs . . . . . . . . . . . . . . . .14
Using the LSI Logic Configuration Utility program . . . . . . . . . . .15
Using ServeRAID Manager . . . . . . . . . . . . . . . . . . .16
Configuring the Gigabit Ethernet controller . . . . . . . . . . . . . . .16
Chapter 3. Diagnostics . . . . . . . . . . . . . . . . . . . . .19
General checkout . . . . . . . . . . . . . . . . . . . . . . . .19
Checkout procedure . . . . . . . . . . . . . . . . . . . . . .20
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .20
POST error codes and messages . . . . . . . . . . . . . . . . . .21
Error logs . . . . . . . . . . . . . . . . . . . . . . . . . .21
Viewing error logs from the Configuration/Setup Utility program . . . . . .21
Viewing error logs from diagnostic programs . . . . . . . . . . . . .22
ServerGuide error symptoms . . . . . . . . . . . . . . . . . . . .22
Small computer system interface messages . . . . . . . . . . . . . .22
Diagnostic programs, error codes, and messages . . . . . . . . . . . .22
Text messages . . . . . . . . . . . . . . . . . . . . . . . .24
Starting the diagnostic programs . . . . . . . . . . . . . . . . .24
System-board error LEDs . . . . . . . . . . . . . . . . . . . .26
Diagnostic error code tables . . . . . . . . . . . . . . . . . . .26
Recovering from a POST/BIOS update failure . . . . . . . . . . . . .27
Erasing a lost or forgotten password (clearing CMOS) . . . . . . . . . .28
Power checkout . . . . . . . . . . . . . . . . . . . . . . . .29
Troubleshooting the Ethernet controller . . . . . . . . . . . . . . . .29
Network connection problems . . . . . . . . . . . . . . . . . .29
Ethernet controller troubleshooting chart . . . . . . . . . . . . . .30
Ethernet controller messages . . . . . . . . . . . . . . . . . .31
Chapter 4. Installing options . . . . . . . . . . . . . . . . . . .33
Installation guidelines . . . . . . . . . . . . . . . . . . . . . .33
System reliability considerations . . . . . . . . . . . . . . . . .33
© Copyright IBM Corp. 2004 v
Handling static-sensitive devices . . . . . . . . . . . . . . . . .34
Server power features . . . . . . . . . . . . . . . . . . . . . .34
Turning on the server . . . . . . . . . . . . . . . . . . . . .34
Turning off the server . . . . . . . . . . . . . . . . . . . . .35
Removing the side cover . . . . . . . . . . . . . . . . . . . . .36
Removing the bezel . . . . . . . . . . . . . . . . . . . . . . .37
Removing and installing the support bracket . . . . . . . . . . . . . .38
Working with adapters . . . . . . . . . . . . . . . . . . . . . .39
Adapter considerations . . . . . . . . . . . . . . . . . . . . .39
Installing an adapter . . . . . . . . . . . . . . . . . . . . . .40
Cabling an optional SCSI adapter . . . . . . . . . . . . . . . . .43
Installing internal drives . . . . . . . . . . . . . . . . . . . . . .44
Internal drive bays . . . . . . . . . . . . . . . . . . . . . .44
Working with hot-swap drives . . . . . . . . . . . . . . . . . .46
Installing non-hot-swap hard disk drives . . . . . . . . . . . . . . .48
Installing a 5.25-inch removable-media drive . . . . . . . . . . . . .51
Power and signal cables for internal drives . . . . . . . . . . . . .54
Installing memory modules . . . . . . . . . . . . . . . . . . . .55
Installing an additional microprocessor . . . . . . . . . . . . . . . .57
Configuring the operating system . . . . . . . . . . . . . . . . .57
Installing the additional microprocessor . . . . . . . . . . . . . . .58
Installing a security rope clip . . . . . . . . . . . . . . . . . . . .61
Replacing a hot-swap power supply . . . . . . . . . . . . . . . . .62
Replacing the battery . . . . . . . . . . . . . . . . . . . . . .64
Completing the option installation . . . . . . . . . . . . . . . . . .66
Replacing the bezel . . . . . . . . . . . . . . . . . . . . . .66
Replacing the side cover . . . . . . . . . . . . . . . . . . . .67
Updating your server configuration . . . . . . . . . . . . . . . . .67
Connecting external options . . . . . . . . . . . . . . . . . . . .68
Installing the server in a rack . . . . . . . . . . . . . . . . . . . .68
Input/output ports . . . . . . . . . . . . . . . . . . . . . . . .69
Audio connectors . . . . . . . . . . . . . . . . . . . . . . .69
Auxiliary-device (pointing-device) connector . . . . . . . . . . . . .70
Ethernet (RJ-45) connector . . . . . . . . . . . . . . . . . . .70
Keyboard connector . . . . . . . . . . . . . . . . . . . . . .70
Parallel connector . . . . . . . . . . . . . . . . . . . . . . .70
Serial connectors . . . . . . . . . . . . . . . . . . . . . . .71
Ultra320 SCSI connector . . . . . . . . . . . . . . . . . . . .71
Universal Serial Bus connectors . . . . . . . . . . . . . . . . .72
Video connector . . . . . . . . . . . . . . . . . . . . . . .73
Chapter 5. Field replaceable units . . . . . . . . . . . . . . . . .75
Power button . . . . . . . . . . . . . . . . . . . . . . . . .75
Microprocessor and heat sink . . . . . . . . . . . . . . . . . . .77
Thermal grease . . . . . . . . . . . . . . . . . . . . . . . . .78
Hot-swap hard disk drive cage . . . . . . . . . . . . . . . . . . .79
Hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . .80
Non-hot swap power supply . . . . . . . . . . . . . . . . . . . .81
Front fan . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Rear fans . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Mini-PCI video adapter . . . . . . . . . . . . . . . . . . . . . .86
Removing the system board . . . . . . . . . . . . . . . . . . . .89
System-board option connectors . . . . . . . . . . . . . . . . . .91
System-board internal connectors . . . . . . . . . . . . . . . . . .91
System-board external connectors . . . . . . . . . . . . . . . . . .92
System-board error LEDs . . . . . . . . . . . . . . . . . . . . .92
vi IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide
CD-ROM drive . . . . . . . . . . . . . . . . . . . . . . . . .94
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . .95
Top/side cover . . . . . . . . . . . . . . . . . . . . . . . . .96
Bezel-release latch . . . . . . . . . . . . . . . . . . . . . . .97
Handle assembly . . . . . . . . . . . . . . . . . . . . . . . .99
Rear-adapter retainer . . . . . . . . . . . . . . . . . . . . . . 100
Chapter 6. Symptom-to-FRU index . . . . . . . . . . . . . . . . 101
Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . . 101
No-beep symptoms . . . . . . . . . . . . . . . . . . . . . . . 103
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . 103
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . . 106
Hot-swap power-supply LED errors . . . . . . . . . . . . . . . . . 109
POST error codes . . . . . . . . . . . . . . . . . . . . . . .110
Service processor error codes . . . . . . . . . . . . . . . . . . .114
SCSI error codes . . . . . . . . . . . . . . . . . . . . . . .114
Temperature error messages . . . . . . . . . . . . . . . . . . .114
Fan error messages . . . . . . . . . . . . . . . . . . . . . .115
Power error messages . . . . . . . . . . . . . . . . . . . . . .115
System shutdown . . . . . . . . . . . . . . . . . . . . . . .116
Voltage related system shutdown . . . . . . . . . . . . . . . . .116
Temperature related system shutdown . . . . . . . . . . . . . . .116
DASD checkout . . . . . . . . . . . . . . . . . . . . . . . .117
Host built-in self test (BIST) . . . . . . . . . . . . . . . . . . . .117
Bus fault messages . . . . . . . . . . . . . . . . . . . . . . .117
Undetermined problems . . . . . . . . . . . . . . . . . . . . .118
Problem determination tips . . . . . . . . . . . . . . . . . . . .119
Chapter 7. Parts listing Type 8649 . . . . . . . . . . . . . . . . 121
System replaceable units . . . . . . . . . . . . . . . . . . . . . 122
Keyboards (CRUs) . . . . . . . . . . . . . . . . . . . . . . . 124
Power cords (CRUs) . . . . . . . . . . . . . . . . . . . . . . 125
Appendix A. Getting help and technical assistance . . . . . . . . . . 127
Before you call . . . . . . . . . . . . . . . . . . . . . . . . 127
Using the documentation . . . . . . . . . . . . . . . . . . . . . 127
Getting help and information from the World Wide Web . . . . . . . . . 127
Software service and support . . . . . . . . . . . . . . . . . . . 128
Hardware service and support . . . . . . . . . . . . . . . . . . . 128
Appendix B. Related service information . . . . . . . . . . . . . . 129
Safety information . . . . . . . . . . . . . . . . . . . . . . . 129
General safety . . . . . . . . . . . . . . . . . . . . . . . 129
Electrical safety . . . . . . . . . . . . . . . . . . . . . . . 130
Safety inspection guide . . . . . . . . . . . . . . . . . . . . 131
Handling electrostatic discharge-sensitive devices . . . . . . . . . . 132
Grounding requirements . . . . . . . . . . . . . . . . . . . . 132
Safety notices (multilingual translations) . . . . . . . . . . . . . . 132
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . 173
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . 173
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 174
Product recycling and disposal . . . . . . . . . . . . . . . . . . 175
Battery return program . . . . . . . . . . . . . . . . . . . . . 175
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 176
Contents vii
Federal Communications Commission (FCC) statement . . . . . . . . 176
Industry Canada Class A emission compliance statement . . . . . . . . 176
Australia and New Zealand Class A statement . . . . . . . . . . . . 176
United Kingdom telecommunications safety requirement . . . . . . . . 176
European Union EMC Directive conformance statement . . . . . . . . 177
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 177
Chinese Class A warning statement . . . . . . . . . . . . . . . . 177
Japanese Voluntary Control Council for Interference (VCCI) statement 177
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
viii IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 1. Introducing the IBM xSeries 225 Type 8649 server
The IBM xSeries 225 Type 8649 server is a high-performance server based on IBM X-Architecture™ technologies. It can be upgraded to a symmetric multiprocessing (SMP) server through a microprocessor upgrade. It is ideally suited for networking environments that require superior microprocessor performance, efficient memory management, flexibility, and large amounts of reliable data storage.
Performance, ease of use, reliability, and expansion capabilities were key considerations in the design of your server. These design features make it possible for you to customize the system hardware to meet your needs today and provide flexible expansion capabilities for the future.
Your server comes with a limited warranty. For more information about the terms of your warranty, see the Installation Guide.
Your server contains IBM Enterprise X-Architecture technologies, which help increase performance and reliability. For more information, see “Features and specifications” on page 3.
For service or assistance information, see Appendix A, “Getting help and technical assistance,” on page 127.
Note: The illustrations in this document might differ slightly from your hardware.
Related publications
This Hardware Maintenance Manual and Troubleshooting Guide contains information to help you solve the problem yourself or to provide helpful information to a service technician.
In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the following documentation is provided with your server:
v Installation Guide
This printed publication contains setup and installation instructions.
v User’s Guide
This document provides general information about your server, including
information about features, how to configure the server, how to use the
ServerGuide™ Setup and Installation CD, and how to get help. v Safety Information book
This multilingual publication is provided in PDF on the IBM xSeries
Documentation CD. It contains translated versions of the caution and danger
statements that appear in the documentation for your server. Each caution and
danger statement has an assigned number, which you can use to locate the
corresponding statement in your native language.
v Option Installation Guide
This publication is provided in PDF on the IBM xSeries Documentation CD. It
contains instructions to install, remove, and connect optional devices supported
by your server.
Depending on your server model, additional publications might be included on the IBM xSeries Documentation CD.
© Copyright IBM Corp. 2004 1
Your server might have features that are not described in the documentation that you received with the server. The documentation might be updated occasionally to include information about those features, or technical updates might be available to provide additional information that is not included in your server documentation. These updates are available from the IBM Web site. Complete the following steps to check for updated documentation and technical updates:
1. Go to http://www.ibm.com/support/.
2. In the Learn section, click Online publications.
3. On the Online publications page, in the Brand field, select Servers.
4. In the Family field, select xSeries 225.
5. Click Display documents.
Notices and statements used in this publication
The caution and danger statements that appear in this publication are also in the multilingual Safety Information book, which is on the IBM xSeries Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information book.
The following notices and statements are used in the documentation:
v Notes: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.
2 IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide
Features and specifications
The following table provides a summary of the features and specifications of your server. Depending on your server model, some features might not be available, or some specifications might not apply.
You can use the Configuration/Setup Utility program in your server to determine the specific type of microprocessor that is on the system board.
Table 1. Features and specifications
Microprocessor:
v Intel® Xeon Processor v 512 KB Level-2 cache v 400 MHz or 533 MHz front-side bus
(FSB)
v Support for up to two
microprocessors
Memory:
v Minimum: 256 MB v Maximum: 8 GB v Type: PC2100, double-data-rate
(DDR)
v Connectors: four dual inline memory
module (DIMM) connectors, two-way interleaved
standard:
Drives
v Diskette: 1.44 MB (two mode) v CD-ROM: IDE
Expansion
bays:
v Six open hot-swap, slim-high,
3.5-inch drive bays (some models)
v Four slim-high, 3.5-inch drive bays
with one hard disk drive installed (some models)
v Two 5.25-inch bays (CD-ROM drive
installed in one bay)
v One 3.5-inch removable-media drive
bay (diskette drive installed)
expansion slots:
PCI
v Four PCI-X 100 MHz/64-bit v One PCI 33 MHz/32-bit
Cooling:
Three speed-controlled fans
Upgradeable microcode:
BIOS upgrades (when available) can update EEPROMs on the system board
Integrated functions:
v Support for IBM Remote Supervisor
Adapter
v Broadcom 5703 10/100/1000 Ethernet
controller on the system board with RJ-45 Ethernet port
v Two serial ports v One parallel port v Integrated SCSI controller with RAID
capabilities and two Ultra320 SCSI ports (one internal, one optional external)
v Four Universal Serial Bus (USB) v2.0
ports (two on front and two on rear of enclosure)
v Keyboard port v Mouse port v Audio ports (rear)
Line out Mic Line in
v ATA-100 dual-channel IDE controller v ATI Rage XL video (mini-PCI)
Compatible with SVGA and VGA 8 MB video memory
Error LEDs:
v Fans v Memory v Microprocessors
supplies:
Power
v Hot-swap (some models)
Standard: Two 350 watt output (115-230 V ac) for redundancy
v Non-hot-swap (some models)
Standard: One 425 watt output (115-230 V ac)
Electrical input:
v Sine-wave input (50 or 60 Hz) required v Input voltage and frequency ranges
automatically selected
v Input voltage low range:
Minimum: 100 V ac Maximum: 127 V ac
v Input voltage high range:
Minimum: 200 V ac Maximum: 240 V ac
Input kilovolt-amperes (kVA) approximately:
v
Minimum: 0.15 kVA (all models) Maximum: 0.80 kVA with standard power
supply, 0.62 kVA with optional redundant hot-swap power supplies
output:
Heat
Approximate heat output in British thermal units (Btu) per hour
v Minimum configuration: 341 Btu/hour (100
watts)
v Maximum configuration: 2455 Btu/hour (720
watts) with standard power supply, 1910 Btu/hour (560 watts) with optional redundant hot-swap power supplies
Environment:
v Air temperature:
Server on: 10° to 35°C (50° to 95°F)
Altitude: 0 to 2134 m (7000 ft)
Server off: -40° to +60°C (-40° to 140°F)
Maximum altitude: 2134 m (7000 ft)
v Humidity (operating and storage): 8% to
80%
Acoustical
noise emissions:
v Sound power, idle: 5.3 bel maximum v Sound power, operating: 5.6 bel maximum
Size:
v Height: 440 mm (18.4 in.) v Depth: 660 mm (26 in.) v Width: 217 mm (6.5 in.) v Weight: 20 kg (44 lb) to 25.8 kg (57 lb)
depending upon configuration
Chapter 1. Introducing the IBM xSeries 225 Type 8649 server 3
Controls and indicators
Ethernet link status LED
Ethernet transmit/receive activity LED
CD-eject button
CD-ROM drive activity LED
Diskette-eject button
Diskette drive activity LED
Hard disk drive activity LED
Power-on LED
Power-control button
System error LED
CD-eject button
Press this button to release a CD from the CD-ROM drive.
CD-ROM drive activity LED
When this LED is lit, it indicates that the CD-ROM drive is in use.
Diskette-eject button
Press this button to release a diskette from the diskette drive.
Diskette drive activity LED
When this LED is lit, it indicates that the diskette drive is in use.
Hard disk drive activity LED
When this LED is flashing, it indicates that a hard disk drive is in use.
Power-on LED
When this LED is lit, it indicates that the server is turned on.
Power-control button
Press this button to turn the server on and off manually. You can install a circular disk, called the power-control button shield, over the power-control button to prevent accidental manual power-off. This disk is provided with your server.
System error LED
When this LED is lit, it indicates that a system error has occurred. An LED on the system board might also be lit to help isolate the error. Detailed troubleshooting information is in Chapter 6, “Symptom-to-FRU index,” on page 101
Ethernet transmit/receive activity LED
This LED is on the Ethernet connector on the back of the server. When this LED is lit, it indicates that there is activity between the server and the network.
4 IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide
Ethernet link status LED
This LED is on the Ethernet connector on the back of the server. When this LED is lit, it indicates that there is an active connection on the Ethernet port.
Chapter 1. Introducing the IBM xSeries 225 Type 8649 server 5
6 IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 2. Configuring your server
The following configuration programs are provided with your server:
v Configuration/Setup Utility
This is part of the basic input/output system (BIOS) code in your server. Use it to
configure serial port assignments, change interrupt request (IRQ) settings,
change the startup-device sequence, set the date and time, and set passwords.
For information about using this utility program, see “Using the
Configuration/Setup Utility program.”
v IBM ServerGuide Setup and Installation CD
This provides software-setup tools and installation tools that are designed for
your server. Use this CD during the installation of your server to configure basic
hardware features. For information about using this CD, see “Using the
ServerGuide Setup and Installation CD” on page 11.
v LSI Logic Configuration Utility
Use this to configure the integrated SCSI controller with RAID capabilities and
the devices that are attached to it. For information about using this utility
program, see “Using the LSI Logic Configuration Utility program” on page 15.
v ServeRAID Manager
ServeRAID™ Manager is available as a stand-alone program and as an IBM
Director extension. If a ServeRAID adapter is installed in your server or if you are
using the RAID capabilities of the SCSI controller, use ServeRAID Manager to
define and configure your disk-array subsystem before you install the operating
system. For information about using this program, see “Using ServeRAID
Manager” on page 16.
v Ethernet controller configuration process
For information about configuring the Ethernet controller, see “Configuring the
Gigabit Ethernet controller” on page 16.
Using the Configuration/Setup Utility program
Use the Configuration/Setup Utility program to:
v View configuration information v View and change assignments for devices and I/O ports v Set the date and time v Set and change passwords and Remote Control Security settings v Set the startup characteristics of the server and the order of startup devices v Set and change settings for advanced hardware features v View and clear error logs
© Copyright IBM Corp. 2004 7
Starting the Configuration/Setup Utility program
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the server.
2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to access the full Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available.
3. Select settings to view or change.
Configuration/Setup Utility menu choices
The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS code in your server, some menu choices might differ slightly from these descriptions.
v System Summary
Select this choice to view configuration information, including the type, speed, and cache sizes of the microprocessors and the amount of installed memory. When you make configuration changes through other options in the Configuration/Setup Utility program, the changes are reflected in the system summary; you cannot change settings directly in the system summary.
This choice is on the full and limited Configuration/Setup Utility menu.
v System Information
Select this choice to view information about your server. When you make changes through other options in the Configuration/Setup Utility program, some of those changes are reflected in the system information; you cannot change settings directly in the system information.
This choice is on the full Configuration/Setup Utility menu only. Product Data
Select this choice to view the machine type and model of your server, the serial number, and the revision level or issue date of the BIOS and diagnostics code stored in electrically erasable programmable ROM (EEPROM).
System Card Data
Select this choice to view information about the system board.
Devices and I/O Ports
v
Select this choice to view or change assignments for devices and input/output (I/O) ports.
Select this choice to enable or disable integrated SCSI and Ethernet controllers and all standard ports (such as serial and parallel). Enable is the default setting for all controllers. If you disable a device, it cannot be configured, and the operating system will not be able to detect it (this is equivalent to disconnecting the device). If you disable the integrated SCSI controller and no SCSI adapter is installed, the server will have no SCSI capability. If you disable the integrated Ethernet controller and no Ethernet adapter is installed, the server will have no Ethernet capability.
This choice is on the full Configuration/Setup Utility menu only.
v Date and Time
Select this choice to set the date and time in the server, in 24-hour format (hour:minute:second).
v System Security
8 IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide
Select this choice to set passwords. See “Passwords” on page 10 for more information about passwords. You can also enable the chassis-intrusion detector to alert you each time the server cover is removed.
Power-on Password
Select this choice to set or change a power-on password. See “Power-on password” on page 11 for more information.
Administrator Password
Select this choice to set or change an administrator password. An administrator password is intended to be used by a system administrator; it limits access to the full Configuration/Setup Utility menu. If an administrator password is set, the full Configuration/Setup Utility menu is available only if you type the administrator password at the password prompt. See “Administrator password” on page 11 for more information.
Start Options
v
Select this choice to view or change the start options. Changes in the start options take effect when you restart the server.
You can set keyboard operating characteristics, such as the keyboard speed, and you can specify whether the server starts with the keyboard number lock on or off. Yo u can enable the server to run without a diskette drive, monitor, or keyboard.
The startup sequence specifies the order in which the server checks devices to find a boot record. The server starts from the first boot record that it finds. If your server has Wake on LAN® hardware and software and the operating system supports Wake on LAN functions, you can specify a startup sequence for the Wake on LAN functions. Yo u can also specify whether the integrated SCSI controller or a PCI SCSI adapter has boot precedence.
If you enable the boot fail count, the BIOS default settings will be restored after three consecutive failures to find a boot record.
You can enable a virus-detection test that checks for changes in the boot record when the server starts.
v Advanced Setup
Select this choice to change settings for advanced hardware features.
Important: The server might malfunction if these options are incorrectly
configured. Follow the instructions on the screen carefully. Power Management Setup
Select this choice to enable or disable system power settings. This includes automatic power-on settings such as the Wake on LAN feature.
Chipset Feature
Select this choice to modify settings that control features of the core chip set on the system board.
Attention: Do not make changes in the Chipset Feature option unless
directed to do so by an IBM authorized service representative.
Processor Control
Select this choice to enable or disable the microprocessor cache and hyper-threading. The default status for hyperthreading is Enabled.
Attention: Do not make changes in the Processor Control option unless
directed to do so by an IBM authorized service representative.
v PC Health Status
Chapter 2. Configuring your server 9
Select this choice to display the server temperature and voltage status, and fan speeds.
v Error Logs
Select POST Error Log to view the three most recent error codes and messages that the system generated during POST.
Select Clear event/error logs from the POST Error Log menu to clear the POST Error Log.
v Save Settings
Select this choice to save the changes you have made in the settings.
v Restore Settings
Select this choice to cancel the changes you have made in the settings and restore the previous settings.
v Load Default Settings
Select this choice to cancel the changes you have made in the settings and restore the factory settings.
v Exit Setup
Select this choice to exit from the Configuration/Setup Utility program. If you have not saved the changes you have made in the settings, you are asked whether you want to save the changes or exit without saving them.
Passwords
From the System Security choice, you can set, change, and delete a power-on password and an administrator password. The System Security choice is on the full Configuration/Setup menu only.
If you set only a power-on password, you must type the power-on password to complete the system startup, and you have access to the full Configuration/Setup Utility menu.
An administrator password is intended to be used by a system administrator; it limits access to the full Configuration/Setup Utility menu. If you set only an administrator password, you do not have to type a password to complete the system startup, but you must type the administrator password to access the Configuration/Setup Utility menu.
If you set a power-on password for a user and an administrator password for a system administrator, you can type either password to complete the system startup. A system administrator who types the administrator password has access to the full Configuration/Setup Utility menu; the system administrator can give the user authority to set, change, and delete the power-on password. A user who types the power-on password has access to only the limited Configuration/Setup Utility menu; the user can set, change, and delete the power-on password, if the system administrator has given the user that authority.
If you forget the power-on password, you can regain access to the server in any of the following ways:
v If you have forgotten the user password and an administrator password is set,
type the administrator password at the power-on prompt. Start the Configuration/Setup Utility program and change the user password.
CAUTION: Before changing any switch settings or moving any jumpers, turn off the server; then, disconnect all power cords and external cables.
10 IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide
v Clear CMOS settings by changing the position of the CMOS recovery jumper
(JBAT1). See the Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation CD for instructions.
v Remove the battery and then install the battery. See the Option Installation Guide
on the IBM xSeries Documentation CD for instructions.
Power-on password
If a power-on password is set, when you turn on the server, the system startup will not be completed until you type the power-on password. Yo u can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the password.
Administrator password
If an administrator password is set, you must type the administrator password for access to the full Configuration/Setup Utility menu. You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the password.
Using the ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD includes an easy-to-use setup and installation program that is specifically designed for your IBM server. The ServerGuide program detects the server model and hardware options that are installed and uses that information during setup to configure the hardware. The ServerGuide program simplifies operating system installations by providing updated device drivers and, in some cases, installing them automatically.
If a later version of the ServerGuide program is available, you can download a free image of the ServerGuide Setup and Installation CD, or you can purchase the CD. To download the image, go to the IBM ServerGuide Web page at http://www.ibm.com/pc/qtechinfo/MIGR-4ZKPPT.html. To purchase the latest
ServerGuide Setup and Installation CD, go to the ServerGuide fulfillment Web site
at http://www.ibm.com/pc/coupon/.
The ServerGuide program has the following features to make setup easier:
v An easy-to-use interface with online help v Diskette-free setup, and configuration programs that are based on detected
hardware
v Performance Optimizer program, which easily tunes your SCSI RAID adapter
settings for your server environment
v A system BIOS update program, which updates the BIOS code directly from the
CD
v Device drivers that are provided for your server model and detected hardware v Operating system partition size and file-system type that are selectable during
setup
ServerGuide features
Features and functions can vary slightly with different versions of the ServerGuide program. To learn more about the version that you have, start the ServerGuide
Setup and Installation CD and view the online overview. Not all features are
supported on all server models.
The ServerGuide program requires a supported IBM server with an enabled startable (bootable) CD-ROM drive. In addition to the ServerGuide Setup and
Installation CD, you must have your operating system CD to install your operating
system.
Chapter 2. Configuring your server 11
The ServerGuide program has the following features:
v Sets system date and time. v Detects an installed SCSI RAID adapter or controller and runs the SCSI RAID
configuration program. (Does not apply to the integrated SCSI controller with RAID capabilities.)
v Updates the licensed internal code (firmware) level without diskettes. v Checks the system BIOS code and microcode (firmware) levels of supported
options to determine whether a later level is available from the CD. Yo u can perform updates without using diskettes.
v Provides the Performance Optimizer program to easily tune your SCSI RAID
adapter settings for your server environment.
v Creates a System Partition on the default drive. You can run server-specific utility
programs after setup.
v Detects installed hardware options and provides updated device drivers for most
adapters and devices.
v Creates a setup-replication diskette for replicating setup selections for other
servers of the same model.
v Provides diskette-free installation for supported operating systems. v Provides a replicated installation path for multiple installations of supported
operating systems.
v Includes an online README file with links to tips for your hardware and
operating system installation.
Setup and configuration overview
When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The ServerGuide program checks your system BIOS, service processors, and other system hardware to determine if system updates are available. The setup program provides a list of tasks that are required to set up your server model. On SCSI RAID servers, you can run the SCSI RAID configuration program to create logical drives.
Note: Features and functions can vary slightly with different versions of the
ServerGuide program.
When you start the ServerGuide Setup and Installation CD, the program performs the following tasks:
v The ServerGuide program prompts you for your language, country, and keyboard
layout. (This information is stored and later passed to the operating system installation program.)
v The ServerGuide program displays choices for running the configuration
programs. For example: The Express Configuration method runs the required programs for your
server, based on the hardware that is detected.
The Custom Configuration method displays all programs that are available for
your server, and you decide which programs to run.
The Replicated Configuration method provides the option of duplicating your
setup selections to other servers that are the same model.
If you select the Custom Configuration method, the following features are
v
optional. If you select the Express Configuration method, some or all of these features are run, depending on the hardware that is detected:
The Set Date and Time feature is provided so that you do not have to use the
Configuration/Setup Utility program to access these settings.
12 IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide
The Clear Hard Disks feature is provided so you can delete all partitions on all
hard disk drives. If the server has a SCSI RAID adapter installed, you can select to restore the configuration on the SCSI RAID adapter to the factory default settings.
The ServerGuide program checks the server BIOS code and microcode
(firmware) levels for supported options and then checks the CD for a newer level. The CD content might be newer than the BIOS code and firmware level. The ServerGuide program can perform a flash update of the BIOS code and supported microcode (firmware) options without using diskettes.
The SCSI RAID configuration program starts, leading you through the entire
configuration process.
The Performance Optimizer program easily tunes your server for your
environment.
The ServerGuide program creates a System Partition on the default drive.
v The ServerGuide program displays a confirmation summary, so that you will
know when you have completed all the required tasks. Then, you are ready to install your operating system.
Notes:
1. Plug and Play adapters are configured automatically. Non-Plug and Play adapters or non-IBM adapters might require switch settings, additional device drivers, and installation after the operating system is installed. See the documentation that comes with the adapter.
2. Diagnostics for your server come in BIOS code or on a separate diagnostics CD.
System Partition
The ServerGuide program creates a 50 MB System Partition on the default drive. The System Partition contains server-specific utility programs such as service processor disk operating system (DOS) utilities, system diagnostics, flash BIOS updates, and other programs. Programs in the System Partition vary by server model, and not all server models run utility programs from the System Partition. To determine which ones do, start the ServerGuide Setup and Installation CD and view the online overview.
After setup is complete, you can access programs in the System Partition by restarting the server and pressing Alt+F1 when the prompt is displayed. The
System Partition menu displays the programs that are available on your server
model.
Typical operating system installation
You can use the ServerGuide program to shorten your installation time. The ServerGuide program provides the device drivers that are required for your hardware and for the operating system that you are installing. This section describes a typical ServerGuide operating system installation.
Note: Features and functions can vary slightly with different versions of the
ServerGuide program.
1. After you have completed the setup process, the operating system installation program starts. (You will need your operating system CD to complete the installation.)
2. The ServerGuide program stores information about the server model, service processor, hard disk drive controllers, and network adapters. Then, the program
Chapter 2. Configuring your server 13
checks the CD for newer device drivers. This information is stored and then passed to the operating system installation program.
3. With some operating system installations, you can create an operating system replication diskette for setting up additional servers. This diskette contains the Internet protocol (IP) address, server name, and other selections.
4. The ServerGuide program presents operating system partition options that are based on your operating system selection and the installed hard disk drives.
5. If you are installing the operating system from diskette, the ServerGuide program lists the diskettes that you must create and the optional diskettes that you might want to create. The diskettes that you can create are the device-driver diskettes for the installed adapters or controllers.
6. The ServerGuide program prompts you to insert your operating system CD and restart the server. At this point, the installation program for the operating system takes control to complete the installation.
Setting up or updating multiple servers
You can use the ServerGuide program to create diskettes that help you set up or update multiple servers. You can modify information on the diskettes as you use them to set up or update other servers.
Note: Availability and function can vary by server model and by the hardware that
is installed.
You can create a setup-replication diskette, which contains your hardware configuration selections. Use this diskette to replicate selections to other servers that are of the same model.
You can create a operating system replication diskette, which contains information that you need to complete multiple installations. Not all operating systems support operating system replication diskettes.
Installing your operating system without ServerGuide
If you have already configured the server hardware and you decide not to use the ServerGuide program to install your operating system, complete the following steps to download the latest operating system installation instructions from the IBM Support Web page:
1. Go to http://www.ibm.com/support/.
2. Under Browse, click Servers.
3. From the Family drop-down list, select your server model.
4. If operating system installation instructions are available for your server model,
OS installation is in the list in the upper-left corner of the Web page. Click OS installation and select the instructions for your operating system.
Using the RAID Configuration programs
Use the following programs to configure and manage RAID arrays. Be sure to use these programs as described in this book:
v LSI Logic Configuration Utility program
Use the LSI Logic Configuration Utility program to: Perform a low-level format on a SCSI hard disk drive View or change SCSI IDs for attached devices Set SCSI protocol parameters on SCSI hard disk drives
14 IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide
v ServeRAID Manager
Use the ServeRAID Manager program to: Configure a redundant array of independent disks (RAID) View your RAID configuration and associated devices Monitor operation of your RAID controllers
The following notes provide information that you must consider when using the LSI Logic Configuration Utility and the ServeRAID Manager programs to configure and manage your arrays:
v The integrated SCSI controller with RAID capabilities in your server supports only
RAID level 1 with a hot-spare drive installed. Installing an optional ServeRAID controller provides additional RAID levels.
v If your server has a ServeRAID controller installed, you can use ServeRAID
Manager to configure the integrated SCSI controller with RAID capabilities for other supported RAID levels.
v You cannot use the ServerGuide Setup and Installation CD to configure the
integrated SCSI controller with RAID capabilities.
v When you create a RAID 1 mirrored pair, all drives must be on the same
channel.
v You can set up a mirror after the operating system is installed on the primary
drive only if you are using the integrated SCSI controller with RAID capabilities. You must ensure that the primary drive has the lower SCSI ID (for example 0).
Important: If you use the integrated SCSI controller with RAID capabilities to
configure a RAID level 1 (mirrored) array after you install the operating system, you will lose access to any data or applications that were previously stored on the secondary physical drive of the mirrored pair.
v To update the firmware and BIOS for an optional ServeRAID controller, you must
use the IBM ServeRAID Support CD that comes with ServeRAID option.
v If you install a different type of RAID controller in your server, use the
configuration method supplied with the RAID controller to view or change SCSI settings for attached devices.
Using the LSI Logic Configuration Utility program
The following sections provide the instructions for starting and running the LSI Logic Configuration Utility program and performing selected functions.
Starting the LSI Logic Configuration Utility program
Complete the following steps to start the LSI Logic Configuration Utility program:
1. Turn on the server.
2. When the prompt <<< Press <CTRL><C> to start LSI Logic Configuration
Utility >>> appears, press Ctrl+C. If you have set an administrator password
you are prompted to type the password.
3. Use the arrow keys to select a controller (channel) from the list of adapters; then, press Enter.
4. Follow the instructions on the screen to change the settings of the selected items; then, press Enter. The Device Properties and Mirroring Properties choices produce additional screens of parameters to review or change.
Chapter 2. Configuring your server 15
Formatting a SCSI hard disk drive
Low-level formatting removes all data from the hard disk. If there is data you want to save, back up the hard disk before performing this procedure. Complete the following steps to format a drive.
Note: Before you format a SCSI hard disk, make sure that it is not part of a
mirrored pair. From the list of adapters, select the controller (channel) for the drive to format. Select Mirroring Properties and make sure the mirroring value for the drive is set to None.
1. From the list of adapters, select the controller (channel) for the drive to format.
2. Select Device Properties.
3. Use the arrow keys ( or ) to highlight the drive to format.
4. Use the arrow keys ( or ) or the End key to scroll to the right.
5. Select Format; then, press Enter to begin the low-level formatting operation.
Using ServeRAID Manager
You can run ServeRAID Manager in startable-CD mode from the IBM ServeRAID
Support CD or as an installed program. For information about installing ServeRAID
Manager, see the documentation on the CD.
See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID technology and instructions for using ServeRAID Manager. The Installation Guide for your server also contains instructions for using ServeRAID Manager to configure your integrated SCSI controller with RAID capabilities.
Before you install your operating system, you must configure the controller that is attached to the hard disk drives. Use the configuration program on the IBM
ServeRAID Support CD to configure the integrated SCSI controller with RAID
capabilities or to configure an optional IBM ServeRAID controller.
Notes:
1. You cannot use the ServerGuide Setup and Installation CD to configure the optional controllers.
2. To update the firmware and BIOS code for an optional ServeRAID controller, you must use the IBM ServeRAID Support CD that comes with the ServeRAID option.
Configuring the Gigabit Ethernet controller
The Ethernet controller is integrated on the system board. It provides an interface for connecting to a 10-Mbps, 100-Mbps, or 1000-Mbps network and provides full duplex (FDX) capability, which enables simultaneous transmission and reception of data on the network. If the Ethernet port in the server supports auto-negotiation, the controller detects the data-transfer rate of the network (10BASE-T, 100BASE-TX, or 1000BASE-T) and automatically operates at that rate, in full-duplex or half-duplex mode, as appropriate. The Ethernet controller supports optional modes, such as teaming, priority packets, load balancing, fault tolerance, and virtual LANs, which provide better performance, security, and throughput. These modes apply to the integrated Ethernet controller and to controllers on supported Ethernet adapters.
You do not need to set any jumpers or configure the controller. However, you must install a device driver to enable the operating system to address the controller. The device drivers are available on the Broadcom NetXtreme Gigabit Ethernet Software
16 IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide
CD. For the latest device drivers and information about configuring your Ethernet controller, go to the IBM Support Web site at http://www.ibm.com/support/.
Chapter 2. Configuring your server 17
18 IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide
Chapter 3. Diagnostics
This section provides basic troubleshooting information to help you resolve some common problems that might occur with your server.
If you cannot locate and correct the problem using the information in this section, see Appendix A, “Getting help and technical assistance,” on page 127 for more information.
General checkout
The server diagnostic programs are stored on the IBM Enhanced Diagnostics CD. These programs provide the primary methods of testing the major components of the server.
If you cannot determine whether a problem is caused by the hardware or by the software, you can run the diagnostic programs to confirm that the hardware is working properly.
When you run the diagnostic programs, a single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After the cause of the first error message is corrected, the other error messages might not occur the next time you run the test.
A failed server might be part of a shared hard disk drive cluster (two or more servers sharing one or more external storage devices). Before you run diagnostics, verify that the failing server is not part of a shared hard disk drive cluster.
A server might be part of a cluster if:
v The server is identified as part of a cluster. v One or more external storage units are attached to the server and at least one of
the attached storage units is also attached to another server or unidentifiable source.
v One or more servers are located near the failing server.
If the failing server is suspected to be part of a shared hard disk drive cluster, you can run all diagnostic tests except the diagnostic tests that test the storage unit (hard disk drive residing in the storage unit) or the storage adapter attached to the storage unit.
Notes:
1. For servers that are part of a shared hard disk drive cluster, run one test at a time. Do not run any suite of testes, such as quick or normal tests, because this could enable the hard disk drive diagnostic tests.
2. If multiple error codes are displayed, diagnose the first error code that is displayed.
3. If the server stops with a POST error, go to “POST error codes” on page 110.
4. If the server stops and no error is displayed, go to “Undetermined problems” on page 118.
5. For power supply problems, see “Power checkout” on page 29
6. For safety information, see “Safety information” on page 129.
7. For intermittent problems, check the error log.
© Copyright IBM Corp. 2004 19
Checkout procedure
Follow the steps in this procedure to identify system problems.
001 IS THE SERVER PART OF A CLUSTER?
002 IF THE SERVER IS NOT PART OF A CLUSTER:
YES. Schedule maintenance for the system. Shut down all systems related
to the cluster. Run the storage test. NO. Go to step 002.
1. Turn off the server and all external devices.
2. Check all cables and power cords.
3. Set all display controls to the middle position.
4. Turn on all external devices.
5. Turn on the server.
6. Record any POST error messages that are displayed on the screen. If an error is displayed, look up the first error in the “POST error codes” on page 110.
7. Check the System Error log. If an error was recorded by the server, see Chapter 6, “Symptom-to-FRU index,” on page 101.
8. Start the diagnostic programs.
9. Check for the following responses:
v One beep. v Readable instructions or the main menu.
DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES?
003
NO. Find the failure symptom in Chapter 6, “Symptom-to-FRU index,” on
page 101.
YES. Run the diagnostic programs. If necessary, see “Diagnostic programs,
error codes, and messages” on page 22. If you receive an error, see Chapter 6, “Symptom-to-FRU index,” on page
101.
If the diagnostic programs were completed successfully and you still suspect a problem, see “Undetermined problems” on page 118.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related problems:
v POST beep codes and error messages
The power-on self-test (POST) generates beep codes and messages to indicate successful test completion or the detection of a problem. See “POST error codes and messages” on page 21 for more information.
v Error logs
The POST error log contains the three most recent error codes and messages that the server has generated during POST.
The System Error Log contains all the error messages that were issued during POST.
To view the contents of the error logs, start the Configuration/Setup Utility program; then, select Error Logs from the main menu. See “Viewing the System Error log” on page 25 for more information.
20 IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide
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