IBM PTF SF67624, V5R1 User Manual

IBM Electronic Service Agent

for iSeries and AS/400e

Simplified Activation

User Guide – Release V5R1

(PTF SF67624 installed)

Document Version 6.0

IBM Electronic Service Agent for iSeries and AS/400e

Simplified Activation User Guide – Release V5R1 - Revision 6.0

Table of Contents

Preface............................................................................................................. 3

Overview......................................................................................................... 3

Who should read this guide?........................................................................... 3

Chapter 1. Introduction to Electro nic Service Agent and Migration

Information ..................................................................................................... 4

Chapter 2. How do I Install and Setup Electronic Service Agent using the

Simplified Activation?.................................................................................... 6

Chapter 3. New Menus.................................................................................. 9

Chapter 4. Questions and Answers ............................................................. 10

Chapter 5. Simplified Activation in Batch.................................................. 13

Appendix A. Activation Steps...................................................................... 14

Appendix B. Sample CL Program for Batch Activation.............................. 16

Appendix C. Modem and Resource Information......................................... 19

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IBM Electronic Service Agent for iSeries and AS/400e

Simplified Activation User Guide – Release V5R1 - Revision 6.0

Preface

This guide provides an overview, installation and configuration instructions, and user
information for the Electronic Service Agent Simplified Activation with PTF SF67624
installed.

Overview

This PTF provides simplified activation steps for both Service Agent Hardware
Problem Reporting and System Inventory Collection and Transmission, designed
for a single iSeries or AS/400e system or partition. The simplified activation will be
an entirely “green screen” user interface.

If you choose to collect and send Service Agent Inventory information by groups of
systems and/or partitions, a Management Central configuration is necessary.
For information about Service Agent using Management Central, see

http://publib.boulder.ibm.com/isrvagt/sdsadoc.html

These activation steps are for customers who do not have an attached PC running iSeries
Navigator as their iSeries or AS/400e console or would prefer not to go through a longer
and complex install and activation using iSeries Navigator. Activation of Electronic
Service Agent in a batch environment is also now available using new CL commands.
See Chapter 6 for further information.

Electronic Service Agent and its simplified activation are supported on all iSeries and
AS/400e machine types and models running the OS/400 operating system Release V5R1.

If you have other iSeries systems and partitions in your network running other
releases of OS/400, Electronic Service Agent is available for install on all releases of
OS/400. For information about Electronic Service Agent for all OS/400 releases, see

http://publib.boulder.ibm.com/isrvagt/sdsadoc.html

Who should read this guide?

This guide is intended for use by iSeries and AS/400e system administrators and/or
System Service Representatives (SSRs) who are familiar with, or have a working
knowledge of an iSeries and/or AS/400e system.

A basic understanding of an iSeries and/or AS/400e system is beneficial to assist you
with the information provided in this guide as it pertains to Release 5.1 of IBM Electronic
Service Agent for iSeries and AS/400e.

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IBM Electronic Service Agent for iSeries and AS/400e

Simplified Activation User Guide – Release V5R1 - Revision 6.0

Chapter 1. Introduction to Electronic Service Agent and Migration Information

Introduction to Electron ic Service Agent

Electronic Service Agent (product ID 5798-RZG) is a Licensed Program Offering (LPO)
that operates on an IBM iSeries or AS/400e, with operating system OS/400 at V5R1.
Electronic Service Agent provides two functions:

! Hardware problem reporting predicts and prevents hardware errors by early

detection of potential problems, downloads fixes, and automatically calls IBM
Service when necessary.

! System inventory collection and transmission collects and electronically sends

system information to IBM to be used for input for problem analysis and problem
prevention functions, and to assist IBM in providing improved service.

The inventory information your system sends will assist IBM representatives to be more
proactive, by knowing your system and your system needs for hardware and software.
Time will be saved because IBM will already have your system information to use for
customized strategies for your environment, further developing your relationship with
IBM.

An Electronic Service Agent Information web interface is available to view your
inventory information from your system(s) and/or partition(s) after inventory has been
collected and sent to IBM.

For more information and to register, see:

http://www.ibm.com/support/electronic/itssysprof

Migration Informati on

For customers migrating from other OS/400 releases, Simplified Activation will activate
all processes and create any necessary objects and configurations.

Service Agent attempts to migrate your existing Service Agent settings from release to
release.

The International License Agreement must be accepted any time Service Agent is
activated.

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IBM Electronic Service Agent for iSeries and AS/400e

Simplified Activation User Guide – Release V5R1 - Revision 6.0

Helpful Informatio n Checklist

Activation will be easier knowing the following information before the Service Agent
Simplified Activation is started.

Can the modem and resource be used for Simplified Activation?
The modem and resource must be Point-to-Point.
Reference Appendix C. Modem and Resource Information on page 19
for supported modem and resource specifications.

Modem Type

Modem Resource

Dialing prefix, if applicable

IMPORTANT NOTE: If Electronic Service Agent is already configured using iSeries

Navigator, there is no need to configure Service Agent Inventory functions using
Simplified Activation.

If you want to determine if Service Agent Inventory functions have already been
configured using iSeries Navigator, follow these steps:

1. Start iSeries Navigator, expand Management Central. If necessary, sign on.

2. Expand Extreme Support and select Agents.

3. Right click on Electronic Service Agent object and select History.

4. If there are entries in the history file, then Service Agent Inventory functions have been
activated.

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IBM Electronic Service Agent for iSeries and AS/400e

Simplified Activation User Guide – Release V5R1 - Revision 6.0

Chapter 2. How do I Install and Setup Electronic Service Agent using the Simplified Activation?

Depending on your existing Service Agent and OS/400 system setup, you may see a few
panels or no panels during your Simplified Activation. Reference Appendix A,
“Activation Steps” on page 14 to determine the panels you may see.

If no panels are displayed, it is because a Universal Connection configuration already
exists, Service Agent Hardware Problem Reporting is active, and System Manager for
iSeries is not installed.

1. Using a 5250 emulator, sign on to the system.

2. Sign on with a user profile (other than QSECOFR) with *SECOFR authority

with *ALLOBJ, *SECADM and *IOSYSCFG special authorities.

3. Enter this OS/400 command and verify 5722JC1 and 5722JV1 are installed:

DSPSFWRSC

V5R1 AS/400 Toolbox for Java (5722-JC1) and V5R1 IBM Developer Kit for
Java (5722-JV1) (Base with at least one of Options 3, 4 or 5) must be installed on

your iSeries or AS/400e. These are preloaded licensed products. If you upgraded
your system to V5R1, these products can be found on one of the CDs that came
with your software upgrade package.

4. Enter this OS/400 command: DSPSYSVAL QRETSVRSEC

Confirm this system value is set to 1. Change the value to 1 if needed.

5. Enter this OS/400 command: DSPNETA

Check the value for Modem country or region ID, the last parameter of the
Network Attributes. If the parameter is incorrect, use the command CHGNETA
then F4 to change the value.

6. Enter this OS/400 command:

CHGPF FILE(QUSRSYS/QAYIVRIG) WAITFILE(*CLS)

7. If the primary language of the iSeries or AS/400e is 2962 (Japanese Katakana),

enter this OS/400 command: CHGJOB CCSID(5035)

8. Install the Electronic Service Agent product on your iSeries or AS/400e system.
" If Electronic Service Agent was obtained as a preloaded product or is already

installed or activated, continue with step 9.

" If Electronic Service Agent was obtained on a CD, insert the CD into the CD-

ROM device on your iSeries or AS/400e.

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