IBM UPS1500TLV, UPS750TLV, UPS1000THV, UPS1000TLV, UPS750THV User Manual

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IBM UPS750TLV/ UPS750THV IBM UPS1000TLV/ UPS1000THV IBM UPS1500TLV/ UPS1500THV

Tower Uninterruptible Power Supply Operation and Maintenance Manual

02R2772

TABLE OF CONTENTS

Safety.............................................................................................................................................................................................1

Introduction............................................................................................................................................................................... 4

1: INSTALLATION........................................................................................................................................................................4

Unpacking.................................................................................................................................................................................. 4

Positioning the Uninterruptible Power Supply......................................................................................................................... 4

Battery Connection....................................................................................................................................................................5

Connecting Equipment and Power to the Uninterruptible Power Supply................................................................................ 5

Startup .......................................................................................................................................................................................6

2: OPERATION............................................................................................................................................................................... 7

Front Display Panel .................................................................................................................................................................. 7

On Battery Operation................................................................................................................................................................8

Determining On Battery Runtime..............................................................................................................................................8

Battery Runtime Table...............................................................................................................................................................8

3: USER CONFIGURABLE ITEMS ............................................................................................................................................9

4: STORAGE, MAINTENANCE, AND TRANSPORTING ....................................................................................................11

Storage.....................................................................................................................................................................................11

Replacing the Battery Module................................................................................................................................................. 11

5: HARDWARE MAINTENANCE INFORMATION.............................................................................................................. 13

Field Replaceable Unit Part Numbers.................................................................................................................................... 13

6: TROUBLESHOOTING........................................................................................................................................................... 14

7: GETTING HELP AND TECHNICAL ASSISTANCE.........................................................................................................16

Before you call......................................................................................................................................................................... 16

Using the Documentation........................................................................................................................................................ 16

Getting help and information from the World Wide Web .......................................................................................................16

Software service and support .................................................................................................................................................. 16

Hardware service and support................................................................................................................................................ 16

Replacement part handling...................................................................................................................................................... 17

8: SAFETY INFORMATION......................................................................................................................................................18

9: WARRANTY INFORMATION..............................................................................................................................................45

Part 1 - General Terms............................................................................................................................................................ 45

Part 2 - Country-unique Terms ...............................................................................................................................................47

Part 3 - Warranty Information................................................................................................................................................ 55

10: NOTICES, TRADEMARKS, AND RADIO FREQUENCY WARNINGS.......................................................................57

Notices ..................................................................................................................................................................................... 57

Attention! Life Support ............................................................................................................................................................ 57

Edition notice........................................................................................................................................................................... 58

Trademarks.............................................................................................................................................................................. 58

Important notes........................................................................................................................................................................58

Product recycling and disposal............................................................................................................................................... 58

Battery return program ...........................................................................................................................................................59

Electronic emission notices..................................................................................................................................................... 59

Power Cords............................................................................................................................................................................ 60

SAFETY

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

WARNING: Handling the cord on this product or cords associated with accessories sold with this product, will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

ADVERTENCIA: El contacto con el cable de este producto o con cables de accesorios que se venden junto con este producto, pueden exponerle al plomo, un elemento químico que en el estado de California de los Estados Unidos está considerado como un causante de cancer y de defectos congénitos, además de otros riesgos reproductivos. Lávese las manos después de usar el producto.

CAUTION! Handling Safety - Use safe practices when lifting.

<18 kg (<40 lb)

18–32 kg (40–70 lb)

32–55 kg (70–120 lb)

>55 kg (>120 lb)

>10º

CAUTION! Electrical Safety

Electrical Current from power, telephone, and communication cables is hazardous. Please read the following safety statements.

• Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

• Connect all power cords to a properly wired and grounded electrical outlet.

• Connect to properly wired outlets any equipment that will be attached to this product.

• When possible, use one hand only to connect or disconnect signal cables.

• Never turn on any equipment when there is evidence of fire, water, or structural damage.

• Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise

in the installation and configuration procedures.

• Connect and disconnect cables as described in the following table when installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

• Do not work alone under hazardous conditions.

• High current through conductive materials could cause severe burns.

• Check that the power cord(s), plug(s), and sockets are in good condition.

• Use qualified service personnel to change the plug on the uninterruptible power supply.

• When grounding cannot be verified, disconnect the equipment from the utility power outlet before installing or connecting to other equipment. Reconnect

• Do not handle any metallic connector before the power has been disconnected.

• Connect the equipment to a three wire utility outlet (two poles plus ground). The receptacle must be connected to appropriate branch circuit/mains protec-

• HV models only:

5. Turn device ON.

the power cord only after all connections are made.

tion (fuse or circuit breaker). Connection to any other type of receptacle may result in risk of electrical shock.

• In order to maintain compliance with the EMC directive for products sold in Europe, output cords attached to the uninterruptible power supply

should not exceed 10 meters in length.

• Total leakage current from connected equipment and the uninterruptible power supply must not exceed 3.5 mA for a pluggable A Type uninterrup-

tible power supply.

1. Turn everything OFF.

2. First remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

CAUTION! De-energizing Safety

• The uninterruptible power supply has an internal energy source, the battery. The output may be energized when the unit is not connected to a utility power

outlet.

• To de-energize the uninterruptible power supply, press the OFF button to shut the equipment off. Unplug the uninterruptible power supply from the utility

power outlet. Disconnect the external batteries where applicable and disconnect the internal battery (see Operation and Setup Guide ). Push the ON button to de-energize the capacitors.

CAUTION! Battery Safety

• This equipment contains potentially hazardous voltages. Refer to your product documentation to determine which pats are user-replaceable.

• Do not dispose of batteries in a fire; they may explode.

• Do not open or mutilate batteries. They contain an electrolyte that is toxic and harmful to the skin and eyes.

• To avoid personal injury due to energy hazard, remove wristwatches and jewelry such as rings when replacing the batteries. Use tools with insulated han-

dles.

• Replace the battery module with the same number and type as originally installed in the equipment.

Be sure to deliver the spent battery to a recycling facility.

Introduction

The IBM® UPS750TLV, UPS750THV, UPS1000TLV, UPS1000THV, UPS1500TLV and UPS1500THV models are designed to prevent blackouts, brownouts, sags, and surges from reaching your computer and other valuable electronic equipment. The uninterruptible power supply filters small utility line fluctuations and isolates your equipment from large disturbances by internally disconnecting from the utility line. The uninterruptible power supply provides continuous power from the internal battery until the utility line returns to safe levels or the battery is fully discharged.

1: INSTALLATION

Unpacking

Attention:

 Read the Safety Information in this documentation before you install the uninterruptible power supply.  The uninterruptible power supply comes with its battery disconnected (see Battery Connection).

Note: Illustrations in this documentation might differ slightly from your hardware.

Inspect the uninterruptible power supply upon receipt. Accidents and damage can occur during shipment. Notify the carrier and your IBM marketing representative or authorized reseller if there is damage.

The packaging is recyclable; save it for reuse or dispose of it properly. Check the package contents:

 Uninterruptible power supply  Uninterruptible power supply accessory kit containing:

 Product documentation  PowerChute  Serial and USB communication cables- 2 m (6.5 ft)  750TLV, 1000TLV and 1500TLV models only: One C-13 to NEMA 5-15 power cable -

2 m (6.5 ft)

 750THV model only: Three IEC jumper cables - 2 m (6.5 ft)  1000THV and 1500THV models only: Four IEC jumper cables - 2 m (6.5 ft)  1000TLV, 1000THV, 1500TLV and 1500THV models only: One RJ-45, CAT5 network

communication cable and one RJ-11 phone communication cable- 1.8 m (6 ft)

Positioning the Uninterruptible Power Supply

Attention: The uninterruptible power supply is heavy.

18–32 kg

(40–70 lb)

Do not operate the uninterruptible power supply in excessive dust or in temperature and humidity outside the specified limits.

LACEMENT

Select a location sturdy enough to handle the weight.

2.5 cm (1 in.)

Battery Connection

The battery connector is located on the rear panel (See Connecting Equipment and Power to the Uninterruptible Power Supply).

For battery connection, push the connector into the corresponding port.

Connecting Equipment and Power to the Uninterruptible Power Supply

REAR PANEL

750TLV MODEL

750THV MODEL

1000TLV AND

1500TLV

MODELS

1000THV AND

1500THV

MODELS

INDEX ITEM DESCRIPTION

1 & 2 USB Port & Serial Port

3 Site Wiring Fault LED 750TLV, 1000TLV and 1500TLV models only: See Troubleshooting. 4 TVSS Screw

5 Smart Slot See Startup. 6 Battery Connector See Battery Connection. 7 Outlet Banks Connect equipment.

8 Input Cord 750TLV, 1000TLV and 1500TLV 9 Circuit Breaker See Troubleshooting. 10 Input Connector 750THV, 1000THV and 1500THV models only: See Startup. 11 Voltage Sensitivity Button and

LED

12 Telephone/Network Surge Sup-

pression Ports

Power management software and either USB or serial port communication with the uninterruptible power supply can be used. Use only cables supplied or approved by IBM.

Use the supplied serial cable to connect to the serial port. DO NOT use a standard serial interface cable since it is incompatible with the uninterruptible power supply connector.

Important: Serial and USB ports cannot be used simultaneously.

The uninterruptible power supply features a transient voltage surgesuppression (TVSS) screw for connecting the ground lead on surge suppression devices such as telephone and network line protectors.

When connecting a grounding cable, disconnect the unit from the utility power outlet.

models only: See Startup.

1000TLV, 1000THV, 1500TLV and 1500THV models only: See User Configurables.

1000TLV, 1000THV, 1500TLV and 1500THV models only: For tele-

phone/network surge suppression, connect a single line telephone or a 10Base-T/ 100Base-Tx network cable into the RJ-45/RJ-11 tele-

phone/network surge protection port, terruptible power supply. Connect from the

plied telephone or network cabling to a fax modem or network port.

, on the back of the unin-

port with sup-

Startup

1. Plug in the battery connector.

2. Connect equipment to the uninterruptible power supply.

Note: A laser printer draws significantly more power than other types of equipment and might overload the uninterruptible power supply.

3. Add any optional accessories to the Smart-Slot. This IBM uninterruptible power supply is compatible with APC Smart-Slot options.

4. Plug the uninterruptible power supply into a two-pole, three-wire, grounded receptacle only. Do not use extension cords. 750TLV, 1000TLV and 1500TLV models only: The power cord is permanently attached to the rear panel of the uninterrup-

tible power supply. 750THV, 1000THV and 1500THV models only: A country or region specific power cord for the uninterruptible power sup-

ply is available as a separate option. Alternatively, you can use a power cord that comes with an IBM server that you intend to connect to the uninterruptible power supply. Use only an IBM supplied or approved power cord to connect your uninterruptible power supply to a power source.

5. Use the power cord or jumper cables that come with the uninterruptible power supply to connect servers or devices to the uninterruptible power supply. Alternatively, you can use a jumper cable or power cord that comes with an IBM server that you intend to connect to the uninterruptible power supply. Use only an IBM supplied or approved power cord or jumper cable to connect servers or devices.

6. 750TLV, 1000TLV and 1500TLV models only: Check the site wiring fault LED

located on the rear panel. It will be illu-

minated if the uninterruptible power supply is plugged into an improperly wired utility power outlet (See Troubleshooting).

7. Turn on all connected equipment. To use the uninterruptible power supply as a master on/off switch, be sure all connected equipment is turned on.

8. To turn on the uninterruptible power supply, press the

button on the front panel.

9. For optimal computer system security, install PowerChute monitoring software on all computers powered by the uninterruptible power supply.

2: OPERATION

INDICATOR DESCRIPTION

Online

AVR Trim

AVR Boost

This LED illuminates when the uninterruptible power supply is supplying utility power to the connected equipment. If not illuminated, the uninterruptible power supply is either not turned on, or is supplying battery power. When blinking, the uninterruptible power supply is running an internal self-test.

This LED illuminates to indicate the uninterruptible power supply is compensating for a high utility voltage.

This LED illuminates to indicate the uninterruptible power supply is compensating for a low utility voltage.

Front Display Panel

On Battery

Overload

Replace Battery/ Battery Disconnected

FEATURE FUNCTION

Power On

Power Off

Self-Test Automatic: The uninterruptible power supply performs a self-test automatically when

This LED illuminates when the uninterruptible power supply is supplying battery power to the connected equipment.

This LED illuminates and the uninterruptible power supply emits a sustained alarm tone when the connected loads are drawing more than the uninterruptible power supply power rating (see Troubleshooting).

Failure of a battery self-test causes the uninterruptible power supply to emit short beeps for one minute and this LED to illuminate (see Troubleshooting).

This LED also flashes and a short beep is emitted every two seconds to indicate when the battery is disconnected (see Troubleshooting).

Press this button to turn on the uninterruptible power supply. (Read on for additional capabilities.)

Press this button to turn off the uninterruptible power supply.

turned on, and every two weeks thereafter (by default). During the self-test, the uninterruptible power supply briefly operates the connected equipment on battery.

If the uninterruptible power supply fails the self-test, the replace battery LED illuminates and immediately returns to online operation. The connected equipment is not affected by a failed test. Allow the battery to recharge for 24 hours and perform another self-test. If it fails, the battery must be replaced.

Manual: Press and hold the

button for a few seconds to initiate the self-test.

Diagnostic Utility Voltage

The uninterruptible power supply has a diagnostic feature that displays the utility voltage. Plug the uninterruptible power supply into the utility power outlet.

The uninterruptible power supply starts a self-test as part of this procedure. The self-test does not affect the voltage display.

Press and hold the seconds, this five-LED Battery Charge

show the utility input voltage. Refer to the figure at left for the voltage reading, corresponding to the configured nominal

output voltage. The display indicates the voltage is between the displayed value on the list and the next

higher value. If three LEDs are illuminated, the utility voltage is within the normal range. If no LEDs

are illuminated and the uninterruptible power supply is plugged into a properly functioning utility power outlet, the line voltage is extremely low. If all five LEDs are illuminated, the line voltage is extremely high and should be checked by an electrician.

button to view the utility voltage bar graph display. After a few

display on the right of the front panel will

On Battery Operation

The IBM uninterruptible power supply switches to battery operation automatically if the utility power fails. While running on battery, an alarm beeps four times every 30 seconds.

Press the

button to silence this uninterruptible power supply alarm. If the utility power does not return, the uninterruptible

power supply continues to supply power to the connected equipment until the battery is fully discharged. If you are not using PowerChute, shut down the operating system and turn off the computer before the uninterruptible power

supply fully discharges the battery.

Determining On Battery Runtime

The uninterruptible power supply battery charges when connected to utility power. The battery charges to 90% capacity during the first three hours of normal operation. Do not expect full battery run capability during the initial charge period.

Battery Runtime Table

This chart shows the typical on-battery runtime in minutes.

Load (VA)

50 30 105 224 269 100 60 57 127 157 200 122 28 64 80 300 184 18 41 51 400 247 13 29 37 500 311 9.7 23 28 600 377 7.7 18 22 700 447 6.4 15 18 750 500 5.0 13.5 16.5 800 511 – 12 15 900 579 – 11 13

1000 700 – 8 11 1200 790 – – 9.0 1400 936 – – 7.4 1440 1050 – – 6.7 1500 1050 – – 6.7

Load

(watts)

750VA 1000VA 1500VA

3: USER CONFIGURABLE ITEMS

NOTE: SETTINGS ARE MADE THROUGH THE SUPPLIED POWERCHUTE SOFTWARE OR

PTIONAL SMART SLOT ACCESSORY CARDS. REFER TO THE SOFTWARE HELP GUIDES FOR DETAILS.

ACTORY

FUNCTION

Automatic Self-Test Every 14 days

UPS ID UPS_IDEN Up to eight characters Use this field to uniquely identify the unin-

Date of Last Battery Replacement

Minimum Capacity Before Return from Shutdown

Alarm Control Enable Enable, Mute, Disable User can mute an ongoing alarm or disable

Shutdown Delay 90 seconds 0, 90, 180, 270, 360,

Synchronized Turn-on Delay

Output Voltage 750THV, 1000THV

Voltage Sensitivity The uninterruptible

power supply detects and reacts to line voltage distortions by transferring to battery operation to protect connected equipment.

Low Battery Warning

EFAULT

(336 hours)

Manufacture Date mm/dd/yy Reset this date when you replace the battery

0 percent 0, 15, 30, 45, 50, 60, 75,

0 seconds 0, 60, 120, 180, 240,

and 1500THV models:

230VAC

High

2 minutes

PowerChute software provides automatic, unattended shutdown when approximately two minutes of battery operated runtime remains.

SER SELECTABLE

CHOICES

Every 14 days (336 hours), Every 7 days (168 hours), On Startup Only, No Self-Test

90 percent

450, 540, 630 seconds

300, 360, 420 seconds

750THV, 1000THV and 1500THV models:

220, 230, 240VAC

: Brightly illumi-

nated - high sensitivity.

: Dimly illuminated

- medium sensitivity. : No illumination;

low sensitivity.

: Brightly illuminated - low battery warning level of about two minutes.

: Dimly illuminated

- low battery warning level of about five min- utes.

: No illumination; low battery warning level is approximately eight minutes.

Possible interval settings: 2, 5, 8, 11, 14, 17, 20, 23 minutes.

ESCRIPTION

This function sets the interval at which the uninterruptible power supply will execute a self-test.

terruptible power supply, (i.e. server name or location) for network management purposes.

module. The uninterruptible power supply will

charge its batteries to the specified percentage before it powers up connected equipment, following a low-battery shutdown.

all existing alarms permanently. The interval is set between the times when

the uninterruptible power supply receives a shutdown command and actual shutdown.

The uninterruptible power supply will wait the specified time after the return of utility power before turn-on (to avoid branch circuit overload).

750THV, 1000THV and 1500THV models: Allows the user to select the output voltage.

Adjust by pressing the voltage sensitivity button

(rear panel). Use a pointed ob-

ject (such as a pen) to do so. Note: In situations of poor power quality,

the uninterruptible power supply may frequently transfer to battery operation. If the connected equipment can operate normally under such conditions, reduce the sensitivity setting to conserve battery capacity and service life.

The uninterruptible power supply will beep when two minutes of battery runtime remains.

Change the warning interval setting by pressing the voltage sensitivity button, while

pressing and holding the

button.

Change the low battery warning interval setting to the time that the operating system or system software requires to safely shut down.

OTE: SETTINGS ARE MADE THROUGH THE SUPPLIED POWERCHUTE SOFTWARE OR

OPTIONAL SMART SLOT ACCESSORY CARDS. REFER TO THE SOFTWARE HELP GUIDES FOR DETAILS.

ACTORY

FUNCTION

EFAULT

High Transfer Point 750TLV, 1000TLV

and 1500TLV models:127AC

750THV, 1000THV and 1500THV models:253VAC

Low Transfer Point 750TLV, 1000TLV

and 1500TLV models:106VAC

750THV, 1000THV and 1500THV models:208VAC

SER SELECTABLE

CHOICES

750TLV, 1000TLV and 1500TLV models: 127, 130, 133, 136VAC

750THV, 1000THV and 1500THV models: 253, 257, 261, 265VAC

750TLV, 1000TLV and 1500TLV models: 97, 100, 103, 106VAC

750THV, 1000THV and 1500THV models: 196, 200, 204, 208VAC

ESCRIPTION

If the utility voltage is usually high and the connected equipment is specified to operate with input voltages this high, set the high transfer point higher to avoid unnecessary battery usage.

If the utility voltage is usually low and the connected equipment is specified to operate with input voltages this low, set the low transfer point lower.

4: STORAGE, MAINTENANCE, AND TRANSPORTING

Storage

Store the uninterruptible power supply covered in a cool, dry location, with the batteries fully charged. At -15 to +30 °C (+5 to +86 °F), charge the uninterruptible power supply battery every six months.

At +30 to +45 °C (+86 to +113 °F), charge the uninterruptible power supply battery every three months.

Replacing the Battery Module

The uninterruptible power supply battery life differs based on usage and environment. This uninterruptible power supply has an easy to replace, hot-swappable battery module. Replacement is a safe procedure, iso-

lated from electrical hazards. You can leave the uninterruptible power supply and connected equipment on for the replacement procedure. Note: Upon battery disconnection, connected equipment is not protected from power outages.

Contact your IBM marketing representative or authorized reseller for information on replacement battery modules.

EMOVING THE FRONT BEZEL AND BATTERY MODULE

Step 1

Use a coin or screwdriver, on the specified area, to pull down the front bezel.

Step 2

Pull bezel up and rest it on top of the unit.

Step 3 750TLV and 750THV Models

Unsnap the battery panel.

1000TLV, 1000THV, 1500TLV and 1500THV Models

Remove the screws that secure the battery panel; then, remove the panel.

Step 4 750TLV and 750THV Models

Pull the battery module out of the uninterruptible power supply; the battery connector will disconnect from port.

Battery Connector

1000TLV and 1000THV Models A.

Pull the battery module from the uninterruptible power supply until the battery cables are visible. Disconnect the battery cable terminals.

Battery Terminals

Remove the battery module from the uninterruptible power supply.

1500TLV and 1500THV Models A.

Pull the battery module from the uninterruptible

Disconnect the battery connector. power supply until the back of the module is flush with the outer edges of the uninterruptible power supply.

EPLACING THE BATTERY MODULE

To replace the battery module, reverse the directions for Removing the Front Bezel and Battery Module.

Attention: 1000TLV and 1000THV models only: When reconnecting the battery cables, connect cables to the corresponding color terminals.

5: HARDWARE MAINTENANCE INFORMATION

This chapter contains information about IBM field replaceable unit (FRU) availability for the IBM UPS750TLV, UPS750THV, UPS1000TLV, UPS1000THV, UPS1500TLV and UPS1500THV models.

Field Replaceable Unit Part Numbers

IBM FRU part numbers are subject to change without notice. This section contains a listing of the FRU part numbers available at the time this document was published.















Index FRU Part # Description

1 73P5767 Serial Cable 2 53P7072 USB Cable 3 90P4827 Replacement Battery 750TLV and 750THV 4 90P4829 Replacement Battery 1000TLV and 1000THV 5 90P4831 Replacement Battery 1500TLV and 1500THV 6

90P4843 1500TLV and 1500THV Front Bezel Kit

90P4884 750TLV UPS with battery & bezel 90P4885 750THV UPS with battery & bezel 90P4818 1000TLV UPS with battery & bezel 90P4821 1000THV UPS with battery & bezel 90P4819 1500TLV UPS with battery & bezel 90P4822 1500THV UPS with battery & bezel 90P4887 750TLV and 750THV Front Bezel Kit 7 90P4841 1000TLV and 1000THV Front Bezel Kit

6: TROUBLESHOOTING

Use the chart below to solve minor uninterruptible power supply installation and operation problems. Refer to IBM for assistance with complex uninterruptible power supply problems.

PROBLEM AND/OR POSSIBLE

AUSE

UNINTERRUPTIBLE POWER SUPPLY WILL NOT TURN ON

Uninterruptible power supply not connected to utility power

Check that the power cord from the uninterruptible power supply to the utility power supply is securely connected at both ends.

OLUTION

supply. Battery not connected prop-

Check that the battery connector is fully snapped into position.

erly. Very low or no utility voltage. Check the utility power supply to the uninterruptible power supply by plug-

ging in a table lamp. If the light is very dim, have the utility voltage checked.

UNINTERRUPTIBLE POWER SUPPLY WILL NOT TURN OFF

Internal uninterruptible power supply fault.

UNINTERRUPTIBLE POWER SUPPLY BEEPS OCCASIONALLY

Normal operating uninterruptible power supply beeps

Do not attempt to use the uninterruptible power supply. Unplug the uninterruptible power supply and have it serviced immediately.

None. The uninterruptible power supply is protecting the connected equipment from occasional utility power irregularities.

when running on battery.

UNINTERRUPTIBLE POWER SUPPLY IS NOT PROVIDING EXPECTED BACKUP TIME

The uninterruptible power supply battery is weak due to a recent outage or is near the end of the service life.

ALL LEDS ARE ILLUMINATED AND THE UNINTERRUPTIBLE POWER SUPPLY EMITS A CONSTANT BEEPING

Internal uninterruptible power supply fault.

FRONT PANEL LEDS FLASH SEQUENTIALLY

The uninterruptible power supply has been shut down

Charge the battery. Batteries require recharging after extended outages, and wear faster when frequently put into service or when operated at elevated temperatures. If the battery is near the end of the service life, consider replacing the battery even if the replace battery LED is not yet illuminated.

Do not attempt to use the uninterruptible power supply. Turn off the uninterruptible power supply and have it serviced immediately.

None. The uninterruptible power supply will restart automatically when

utility power returns. remotely through software or an optional accessory card.

ALL LEDS ARE OFF AND THE UNINTERRUPTIBLE POWER SUPPLY IS PLUGGED INTO A WALL OUTLET

The uninterruptible power supply is shut down or the

None. The uninterruptible power supply will return to normal operation

when the power is restored and the battery has a sufficient charge. battery is discharged from an extended outage.

THE OVERLOAD LED IS ILLUMINATED AND THE UNINTERRUPTIBLE POWER SUPPLY EMITS A SUSTAINED ALARM TONE

The uninterruptible power supply is overloaded. The connected equipment is drawing more VA or more Watts than the uninterruptible power supply can sustain.

The connected equipment exceeds the specified “maximum load.” The alarm remains on until the overload is removed. Disconnect nonessen-

tial equipment from the uninterruptible power supply to eliminate the overload.

The uninterruptible power supply continues to supply power as long as it is online and the circuit breaker does not trip; the uninterruptible power supply will not provide power from batteries in the event of a utility voltage interruption.

If a continuous overload occurs while the uninterruptible power supply is on battery, the unit turns off output in order to protect the uninterruptible power supply from possible damage.

PROBLEM AND/OR POSSIBLE

SOLUTION

CAUSE

THE REPLACE BATTERY LED IS ILLUMINATED

Replace battery LED flashes

Check that the battery connectors are fully engaged. and short beep is emitted every two seconds to indicate the battery is disconnected.

Weak battery. Allow the battery to recharge for 24 hours. Then, perform a self-test. If the

problem persists after recharging, replace the battery. Failure of a battery self-test. The uninterruptible power supply emits short beeps for one minute and the

replace battery LED illuminates. The uninterruptible power supply repeats

the alarm every five hours. Perform the self-test procedure after the battery

has charged for 24 hours to confirm the replace battery condition. The

alarm stops and the LED clears if the battery passes the self-test.

THE SITE WIRING FAULT LED ON THE REAR PANEL IS ILLUMINATED (750TLV, 1000TLV & 1500TLV MODELS ONLY)

The uninterruptible power supply is plugged into an improperly wired utility power outlet.

THE INPUT CIRCUIT BREAKER HAS TRIPPED

The plunger on the circuit breaker pops out.

THE AVR BOOST OR TRIM LEDS ARE ILLUMINATED

Your system is experiencing excessive periods of low or high voltage.

UNINTERRUPTIBLE POWER SUPPLY OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE EXISTS

The uninterruptible power supply input circuit breaker

Wiring faults detected include missing ground, hot-neutral polarity reversal,

and overloaded neutral circuit.

Contact a qualified electrician to correct the building wiring.

Reduce the load on the uninterruptible power supply by unplugging equip-

ment. Press in the plunger on the circuit breaker.

Have qualified service personnel check your facility for electrical prob-

lems. If the problem continues, contact the utility company for further as-

sistance.

To reduce the load on the uninterruptible power supply, unplug equipment and press in the plunger on the circuit breaker.

tripped. Very high, low, or distorted

line voltage.

Move the uninterruptible power supply to a different outlet on a different circuit, as inexpensive fuel powered generators may distort the voltage. Test the input voltage with the utility voltage display (see Operation). If acceptable to the connected equipment, reduce the uninterruptible power supply sensitivity.

BATTERY CHARGE AND BATTERY LOAD LEDS FLASH SIMULTANEOUSLY

The uninterruptible power supply has shutdown. The internal temperature of the uninterruptible power supply has exceeded the allowable threshold for safe operation.

Check that the room temperature is within the specified limits for operation. Check that the uninterruptible power supply is properly installed, allowing

for adequate ventilation. Allow the uninterruptible power supply to cool down. Restart the uninter-

ruptible power supply. If the problem continues, contact IBM.

7: GETTING HELP AND TECHNICAL ASSIST ANCE

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This chapter contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your xSeries or IntelliStation system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

• Check all cables to make sure they are connected.

• Check the power switches to make sure that the system is turned on.

• Use the troubleshooting information in your system documentation, and use diagnostic tools that

come with your system.

• Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for technical informa-

tion, hints, tips, and new device drivers.

• Use an IBM discussion forum on the IBM Web Site to ask questions.

You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. Most xSeries and IntelliStation systems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program.

Using the Documentation

Information about your IBM xSeries or IntelliStation system and preinstalled software, if any, is available in the documentation that comes with your system. That documentation includes printed books, online books, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Also, you can order publications through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.

Getting help and information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation products, services, and support. The address for IBM xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation/.

You can find service information for your IBM products, including supported options, at http://www.ibm.com/pc/support/.

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/products/.

For more information about Support Line and other IBM services, go to http://www.ibm.com/services/, or go to http://www.ibm.com/planetwide/ for support telephone numbers. In the U.S. and Canada, call 1800-IBM-SERV (1-800-426-7378).

Hardware service and support

You can receive hardware service through IBM Integrated Technology Services or through your IBM reseller, if your reseller is authorized by IBM to provide warranty service. Go to http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and Canada, call 1-800IBM-SERV (1-800-426-7378).

In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.

Replacement part handling

If the issue cannot be resolved through any of the aforementioned steps, you will be sent a replacement part. Pack the uninterruptible power supply or the faulty component in packaging sent by IBM, and use the return label to ship back to IBM. Pack the uninterruptible power supply properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.

Attention: Always DISCONNECT THE BATTERY before shipping. The battery can remain in the uninterruptible power supply; it does not have to be removed.

Complete the following steps.

1. Shut down and disconnect any equipment attached to the uninterruptible power supply.

2. Shut down the uninterruptible power supply, and disconnect the uninterruptible power supply input cord from the utility.

3. Disconnect the battery connector on the rear panel.

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