IBM Ultrium Gen 6 Installation And User Manual

Download



IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive

Installation and User's Guide



IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive

Installation and User's Guide

Note: Before using this information and the product it supports, read the general information in “Notices” on page 77 and the IBM Safety Information, and IBM Environmental Notices and User's Guide on the IBM Documentation CD, and the IBM Warranty Information document that comes with the system.

Second Edition (June 2013)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Figures ...............v

Tables ...............vii

Safety ...............ix

Guidelines for trained service technicians.....x

Inspecting for unsafe conditions .......x

Guidelines for servicing electrical equipment . . xi

Safety statements ............xii

Chapter 1. Introduction ........1

Drive features ..............1

Front panel of the drive ..........2

Rear panel of the drive ...........2

Drive performance ............3

Cartridge compatibility ...........3

Speed matching .............4

Channel calibration ............5

Data cartridge capacity scaling ........5

Encryption ...............5

Inhibit firmware down-leveling ........5

SAS interface ..............5

Supported Servers and Operating Systems ....6

Supported device drivers ..........6

Ethernet port ..............6

Linear Tape File System (LTFS) ........6

Chapter 2. Tape drive installation ....9

Installation guidelines ...........9

Handling static-sensitive devices........9

Inventory checklist ............10

Installing a tape drive ...........10

Unpacking the drive ..........10

Acclimating the drive and media ......11

Turning off the enclosure or server .....11

Setting the feature switches ........11

Mounting the drive in an enclosure or server . . 12 Connecting and testing power to the drive . . . 12

Connecting the cable ..........13

Running drive diagnostics ........13

Installing device drivers .........13

Connecting the external interface cable (enclosure

or server installations only) ........14

Configuring the drive to the server, switch, or

hub................14

Updating firmware ............14

Registering for My Support .........15

Chapter 3. Operating the drive ....17

Operating modes ............17

Power button ..............17

Single-character display (SCD) ........17

Status lights ..............18

Unload button .............21

Inserting a tape cartridge ..........22

Removing a tape cartridge .........23

Mid-tape recovery ............23

Cleaning the drive head ..........23

Cleaning the tape drive ..........24

Tape drive status web page .........24

Diagnostic and maintenance functions .....25

Entering Maintenance mode ........27

Exiting Maintenance mode ........27

Function code 0: Maintenance mode .....28

Function code 1: Run drive diagnostics ....28

Function code 2: Update drive firmware from

FMR tape ..............29

Function code 3: Create FMR tape ......30

Function code 4: Force a drive dump .....30

Function code 5: Copy drive dump .....31

Function code 6: Run host interface wrap test . . 32

Function code 7: Run RS-422 wrap test ....33

Function code 8: Unmake FMR tape .....33

Function code 9: Display error code log ....34

Function code A: Clear error code log ....34

Function code C: Insert cartridge into tape drive 35 Function code E: Test cartridge and media . . . 35

Function code F: Write performance test ....36

Function code H: Test head ........37

Function code J: Fast read/write test .....38

Function code L: Load/unload test .....39

Function code P: Enable post error reporting . . 39 Function code U: Disable post error reporting . . 40

Tape drive diagnostic and maintenance web page 40

Chapter 4. Using Ultrium media ....43

Types of cartridges ............44

Data cartridge ............44

WORM (Write Once, Read Many) cartridge. . . 45

Cleaning cartridge ...........47

Cartridge compatibility ..........47

Handling cartridges ...........47

Provide training ............48

Provide proper acclimation and environmental

conditions ..............48

Inspect the cartridge ..........48

Handle the cartridge carefully .......48

Tape cartridge packaging .........49

Environmental and shipping specifications for tape

cartridges ...............50

Disposing of tape cartridges .........51

Chapter 5. Resolving problems ....53

Procedure 1: Inspecting a cartridge for damage . . 53 Procedure 2: Checking SAS host connections . . . 54 Procedure 3: Verifying host interface communication 54

Resolving problems reported by the server ....55

Resolving problems with the tape media ....55

Replacing the tape drive ..........56

Appendix A. Getting help and technical

assistance .............57

Before you call .............57

Using the documentation ..........58

Getting help and information from the World Wide

Web.................58

How to send DSA data to IBM ........58

Creating a personalized support web page ....58

Software service and support ........58

Hardware service and support ........59

IBM Taiwan product service .........59

Appendix B. TapeAlert flags .....61

Appendix C. Error codes and

messages .............63

Appendix D. Repairing a cartridge . . . 69

Examples of cartridge problems .......69

Repositioning a leader pin .........69

Reattaching a leader pin ..........71

Documentation format...........80

Telecommunication regulatory statement ....80

Electronic emission notices .........80

Federal Communications Commission (FCC)

statement ..............80

Industry Canada Class A emission compliance

statement ..............81

Avis de conformité à la réglementation

d'Industrie Canada ...........81

Australia and New Zealand Class A statement . 81 European Union EMC Directive conformance

statement ..............81

Germany Class A statement ........82

Japan VCCI Class A statement .......83

Japan Electronics and Information Technology

Industries Association (JEITA) statement....83

Korea Communications Commission (KCC)

statement ..............83

Russia Electromagnetic Interference (EMI) Class

A statement .............83

People's Republic of China Class A electronic

emission statement ...........84

Taiwan Class A compliance statement ....84

Notices ..............77

Trademarks ..............77

Important notes .............78

Particulate contamination..........79

Glossary ..............85

Index ...............95

IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Figures

1. View of a tape drive ..........1

2. Tape drive front panel element descriptions 2

3. Tape drive rear panel element descriptions 2

4. Inserting a cartridge into the drive .....22

5. Drive status web page .........24

6. Drive status web page - Topic details ....25

7. Tape drive diagnostic page .......41

8. The IBM LTO Ultrium Data Cartridge....43

9. Ultrium data cartridge on the left; WORM

cartridge on the right .........46

10. Tape cartridges in a Turtlecase ......49

11. Double-boxing tape cartridges for shipping 50

12. Flowchart for analyzing maintenance problems 53

13. Leader pin in the incorrect and correct

positions .............70

14. Placing the dislodged leader pin into the

correct position ...........70

15. Rewinding the tape into the cartridge ....71

16. Leader Pin Reattachment Kit .......72

17. Attaching the leader pin attach tool to the

cartridge .............73

18. Winding the tape out of the cartridge ....74

19. Removing the C-clip from the leader pin 74

20. Attaching the leader pin to the tape ....75

vi IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Tables

1. CRU and Option part numbers ......1

2. Performance rates and times .......3

3. Ultrium cartridge compatibility with Ultrium

tape drives .............3

4. Performance parameters.........4

5. Feature switch definitions ........11

6. Meaning of status lights and single-character

display (SCD) ............19

7. Functions that the Unload button performs 21

8. Diagnostic and maintenance functions . . . 26

9. Ultrium cartridge compatibility with Ultrium

tape drives .............47

10. Environment for operating, storing, and

shipping LTO media .........50

11. CRU and Option part numbers ......56

12. Error codes on the SCD ........63

13. Limits for particulates and gases .....79

viii IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use this information to help you identify potential unsafe conditions in an IBM product that you are working on.

Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury. The information in this section addresses only those items. Use good judgment to identify potential unsafe conditions that might be caused by non-IBM alterations or attachment of non-IBM features or optional devices that are not addressed in this section. If you identify

x IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

an unsafe condition, you must determine how serious the hazard is and whether you must correct the problem before you work on the product.

Consider the following conditions and the safety hazards that they present: v Electrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

v Explosive hazards, such as a damaged CRT face or a bulging capacitor. v Mechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cords are disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and observe

any sharp edges.

3. Check the power cords: v Make sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground.

v Make sure that the power cords are the correct type. v Make sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety

of any non-IBM alterations.

6. Check inside the system for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

Guidelines for servicing electrical equipment

Observe these guidelines when you service electrical equipment. v Check the area for electrical hazards such as moist floors, nongrounded power

extension cords, and missing safety grounds.

v Use only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live electrical current.

v Regularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

v Do not touch the reflective surface of a dental mirror to a live electrical circuit.

The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit.

v Some rubber floor mats contain small conductive fibers to decrease electrostatic

discharge. Do not use this type of mat to protect yourself from electrical shock.

v Do not work alone under hazardous conditions or near equipment that has

hazardous voltages.

v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical

outlet so that you can turn off the power quickly in the event of an electrical accident.

v Disconnect all power before you perform a mechanical inspection, work near

power supplies, or remove or install main units.

Safety xi

v Before you work on the equipment, disconnect the power cord. If you cannot

disconnect the power cord, have the customer power-off the wall box that supplies power to the equipment and lock the wall box in the off position.

v Never assume that power has been disconnected from a circuit. Check it to

make sure that it has been disconnected.

v If you have to work on equipment that has exposed electrical circuits, observe

the following precautions: – Make sure that another person who is familiar with the power-off controls is

near you and is available to turn off the power if necessary.

– When you work with powered-on electrical equipment, use only one hand.

Keep the other hand in your pocket or behind your back to avoid creating a complete circuit that could cause an electrical shock.

– When you use a tester, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on a suitable rubber mat to insulate you from grounds such as metal

floor strips and equipment frames.

v Use extreme care when you measure high voltages. v To ensure proper grounding of components such as power supplies, pumps,

blowers, fans, and motor generators, do not service these components outside of their normal operating locations.

v If an electrical accident occurs, use caution, turn off the power, and send another

person to get medical aid.

Safety statements

These statements provide the caution and danger information that is used in this documentation.

Important:

Each caution and danger statement in this documentation is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.

For example, if a caution statement is labeled “Statement 1,” translations for that caution statement are in the Safety Information document under “Statement 1.”

Be sure to read all caution and danger statements in this documentation before you perform the procedures. Read any additional safety information that comes with your system or optional device before you install the device.

Statement 1

xii IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

DANGER

Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard:

v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Statement 3

CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

v Use of controls or adjustments or performance of procedures other than those

specified herein might result in hazardous radiation exposure.

Safety xiii

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Statement 5

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

Statement 8

xiv IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Safety xv

xvi IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Chapter 1. Introduction

The product description of the IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive.

The IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive is a high-performance, high-capacity data-storage device that is designed to back up and restore open systems applications. The drive can be integrated into an enclosure, such as a desktop unit, server, tape autoloader, or tape library. It is the sixth generation in the Ultrium series of products, and is available with a Serial Attached SCSI interface (SAS). This model incorporates the Linear Tape-Open (LTO) IBM Ultrium 6 Half High Tape Drive.

Read this entire document and the IBM Safety Information, Safety Information Labels, Warranty, and Environmental Notices and User Guide documents that come with the drive before you install or use the drive.

Figure 1. View of a tape drive

The Customer Replaceable Unit (CRU) part numbers and the Option part numbers for the IBM LTO 6 Half High Tape Drive are shown in the following list:

Table 1. CRU and Option part numbers

Description CRU part number Option part number

IBM Internal Half High LTO Gen 6 SAS Tape Drive

SAS cable (internal) 49Y9901 Tape Mount Kit 41Y7711

35P1049 00D8924

Drive features

The tape drive offers the following features. v Dual port 6 Gbps Serial Attached Small Computer Systems Interface (SAS)

Note: Although the tape drive has two SAS ports, the drive supports only one host connection.

v Half height form factor

v Native storage capacity of 2500 GB (2.5 TB) per cartridge (6250 GB at 2.5:1

compression)

v Maximum native data transfer rate of up to 160 MB per second v Burst data transfer rate of 600 MB per second v 512 MB read-and-write cache v Support for encryption on Ultrium 5 and Ultrium 6 tape cartridges v Single Character Display (SCD) operator panel v Ready, Fault, and Encryption status lights v Maintenance Mode functions v Support for WORM (Write Once Read Many) on WORM cartridge types

Front panel of the drive

The tape drive front panel's elements descriptions.

Figure 2. Tape drive front panel element descriptions

Rear panel of the drive

The tape drive rear panel's elements descriptions.

Figure 3. Tape drive rear panel element descriptions

Fan

SAS and power cable connector

2 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Drive performance

Details about the tape drive processing speed are shown in the following table.

Table 2. Performance rates and times

Native data rate 160 MB/second (with Ultrium 6 media) Maximum sustained data rate (at maximum compression) 550 MB/second Burst data rate 600 MB/second Nominal load-to-ready time 12 seconds Nominal unload time 17 seconds Average rewind time 62 seconds Note: All sustained data rates are dependent on the capabilities of the interconnect, and application software

performance might be slower than the published performance ratings.

By using the built-in data-compression capability of the tape drive, a faster data rate than the native data transfer rate can be achieved. However, the actual performance of the drive is a function of many components, such as the host system processor, disk data rate, block size, data compression ratio, SAS bus capabilities, and system or application software.

Cartridge compatibility

The tape drive uses the IBM LTO Ultrium 2500 GB Data Cartridge and is compatible with the cartridges of its predecessor, the IBM Half High LTO Ultrium 5 Tape Drive.

The drive has the following capabilities and limitations:

Note: To improve system performance, the drive uses a feature called speed matching to dynamically adjust its native (uncompressed) data rate to the slower

data rate of a server. For more information about speed matching, see “Speed matching” on page 4.

Table 3. Ultrium cartridge compatibility with Ultrium tape drives

IBM LTO Ultrium Data Cartridges

IBM Ultrium

Tape Drive

Ultrium 6 Read/Write Read/Write Read only Ultrium 5 Read/Write Read/Write Read only Ultrium 4 Read/Write Read/Write Read only Ultrium 3 Read/Write Read/Write Read only Ultrium 2 Read/Write Read/Write Ultrium 1 Read/Write

2500 GB

(Ultrium 6)

1500 GB

(Ultrium 5)

800 GB

(Ultrium 4)

400 GB

(Ultrium 3)

200 GB

(Ultrium 2)

100 GB

(Ultrium 1)

Note: The IBM Half High LTO Ultrium 6 Tape Drive reads and writes Ultrium 6

cartridges to Ultrium 6 format and also reads and writes Ultrium 5 cartridges to Ultrium 5 format, including WORM and Data Encryption.

Chapter 1. Product description 3

Speed matching

The drive reads tapes that have been written by other licensed Ultrium 6 drives, and writes to tapes that can be read by other licensed Ultrium 6 drives.

In addition to using the IBM LTO Ultrium Data Cartridge with up to 2500 GB capacity, the drive also offers read/write capability for certified LTO Ultrium tape cartridges.

Important: The IBM Half High LTO Ultrium 6 Tape Drive cartridge has a limited one year warranty provided by IBM Storage Media. If any defect in material or manufacture appears within one year of the date of original purchase of this product, it will be replaced or the purchase price refunded. Please contact the seller of the of IBM Data Storage products or visit us on the web at http://www-

03.ibm.com/systems/storage/media/. Within the US and Canada, call toll free (888)426-6334 or (888)IBM-MEDIA) to receive warranty service or product information.

To improve system performance, the drive uses a technique called speed matching to dynamically adjust its native (uncompressed) data rate to the slower data rate of a server.

With speed matching, the drive operates at different speeds when reading or writing the Ultrium 5 or Ultrium 6 cartridge format. Native data rates are as follows in the table below.

Table 4. Performance parameters

Generation 6 media Generation 5 media Generation 4 media

Speed matching data rates (MB/second)

Ultrium generation media

160.0 140.0 120.0

150.77 130.0 113.1

141.54 120.0 106.0

132.31 112.7 99.2

123.08 105.5 92.3

113.85 98.2 85.3

104.62 90.9 78.5

95.38 83.6 71.4

86.15 76.4 64.6

76.92 69.1 57.6

67.69 61.8 50.7

58.46 53.5 43.8

49.23 46.3 36.9

40.00 40.0 30.5

If the server net (compressed) data rate is between two of the preceding native data rates, the drive calculates the appropriate data rate at which to operate. Speed matching dramatically reduces backhitch, the condition that occurs when a tape stops, reverses, and restarts motion. A backhitch is usually the result of a mismatch between the data rates of the server and the drive.

4 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Channel calibration

System performance is further optimized by a feature called Channel calibration,in which the drive automatically customizes each read/write data channel to compensate for variations in such things as the recording channel's transfer function, the media, and characteristics of the drive head.

Data cartridge capacity scaling

The SET CAPACITY SCSI command enables a customer to capacity scale a data cartridge to enable faster random access. For example, a user can capacity scale a data cartridge to 20% of its normal length which improves the average access time by almost a factor of 5; however, it also reduces the native capacity of the tape to 500 GB.

Encryption

The IBM LTO 6 Half High Tape Drive supports host Application Managed Encryption (AME), using T10 encryption methods.

However, encryption must be enabled through the software application that you use to manage the tape drive. For more information about enabling encryption, see the independent software vendor documentation that came with your software.

Data encryption is supported only with LTO Ultrium 4, LTO Ultrium 5, and LTO Ultrium 6 data cartridges. The encryption-enabled drive contains the necessary hardware and firmware to encrypt and decrypt host tape application data. Encryption policy and encryption keys are provided by the host application; there is no encryption setup required for this drive. A drive digital certificate is installed at manufacturing time. Each drive has a unique serial number and certificate. The T10 application might validate each drive instance by checking the drive's digital certificate.

Application-managed encryption is supported on AIX and Solaris. Encryption requires the latest device drivers available on the IBM website: http://www.ibm.com/support/fixcentral.

For more information, see the IBM Tape Device Drivers Encryption Support and IBM LTO Ultrium Tape Drive SCSI Reference documentation.

Inhibit firmware down-leveling

The drive provides the capability to prevent loading and installing drive microcode via a Field Microcode Replace (FMR tape) if the firmware level contained in the FMR tape is older than the code level already installed. This option is controlled by the host application. No checking is performed if the firmware level is loaded via the host interface or the library interface.

SAS interface

The drive has a dual-port 6 Gbps SAS (Serial Attached SCSI) host interface, but only one of the SAS ports is used for a host connection.

Important: The tape drive supports only one host connection.

, Windows Server, Linux®,

Chapter 1. Product description 5

A drive with a SAS interface can be linked directly to controllers. SAS is a performance improvement over traditional SCSI because SAS enables multiple devices (up to 128) of different sizes and types to be connected simultaneously with thinner and longer cables; its full-duplex signal transmission supports 6.0 Gb per second. SAS drives can be hot-plugged.

SAS drives will auto-negotiate speed. There are no configurable topologies, and therefore no feature switches associated with SAS.

Supported Servers and Operating Systems

The latest supported attachments.

To determine the latest supported attachments, visit the IBM ServerProven website for System x Tape Backup Units: http://www-03.ibm.com/servers/eserver/ serverproven/compat/us/xseries/storage/tmatrix.html.

For specific instructions about attaching the drive, see Chapter 2, “Tape drive installation,” on page 9.

Supported device drivers

Getting the supported device drivers for the tape drive.

To download the latest device drivers, go to http://www-947.ibm.com/support/ entry/portal/, and complete the following steps.

Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www-947.ibm.com/support/entry/portal/.

2. In the Search support & downloads text field at the top right hand corner of

the screen, type tape files and press Enter.

3. In the list of search results, click the link Tape Files (index) - Software for tape drives and libraries.

Ethernet port

The IBM LTO 6 Half High Tape Drive has a single 1 Gbps Ethernet port on the rear panel, with a RJ45 connector.

The default IP address is 169.254.0.3, but the drive’s IP address can be changed as needed. Refer to the IBM Tape Diagnostic Tool from the http://www-947.ibm.com/ support/entry/portal/ website on how to make this change.

The Ethernet port is used only for monitoring drive status and servicing the drive, not for data transmission.

Linear Tape File System (LTFS)

The Linear Tape File System (LTFS) is a file system that works in conjunction with LTO Generation tape technology to access data stored on an IBM tape cartridge.

LTFS uses the file system’s format and resources of the operating system (OS) on which it is running to graphically display the contents of a tape cartridge in the OS’s graphical user interface (GUI) format; typically a folder/tree structure. Using

6 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

the host operating system’s graphical file manager, reading data on a LTO tape cartridge is as easy as dragging and dropping. Users can run any application designed for disk files against tape data without concern for the fact that the data is physically stored on tape.

Chapter 1. Product description 7

8 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Chapter 2. Tape drive installation

This chapter describes the installation procedures for the tape drive. It is the customer's responsibility to install this product.

This is a customer setup unit. It is the customer's responsibility to install this product.

Depending on the type of enclosure or server, installation procedures might vary. Refer to the enclosure or server documentation for drive installation. The following generic procedures can be used if the enclosure or server documentation is not available:

v “Installing a tape drive” on page 10

Note: Before you install the tape drive, read the information in the following sections:

v “Installation guidelines” v “Handling static-sensitive devices” v “Inventory checklist” on page 10

Installation guidelines

Before you remove or replace a device, read the following safety information. v Read the safety information in “Safety” on page ix. This information will help

you work safely. Take standard electrostatic discharge precautions when you work inside the server.

v Observe good housekeeping in the area where you are working. Place removed

covers and other parts in a safe place.

v Do not attempt to lift an object that you think is too heavy for you. If you have

to lift a heavy object, observe the following precautions: – Make sure that you can stand safely without slipping. – Distribute the weight of the object equally between your feet. – Use a slow lifting force. Never move suddenly or twist when you lift a heavy

object.

– To avoid straining the muscles in your back, lift by standing or by pushing

up with your leg muscles.

v Make sure that you have an adequate number of properly grounded electrical

outlets for the server and all attached devices.

v Back up all important data before you make changes to disk drives.

Handling static-sensitive devices

To avoid static electricity damage when handling the drive, use the following precautions.

v Limit your movement. Movement can cause static electricity to build around

you.

v Always handle the drive carefully. Never touch exposed circuitry. v Prevent others from touching the drive.

v Before unpacking and installing the drive into an enclosure or server, touch its

static-protective packaging to an unpainted metal surface on the enclosure or server for at least two seconds. This reduces static electricity in the packaging and your body.

v When possible, remove the drive from its static-protective packaging and install

it directly into an enclosure or server without setting it down. When this is not possible, place the drive's packaging on a smooth, level surface and place the drive on the packaging.

v Do not place the drive on the cover of the enclosure or server, or on any other

metal surface.

Inventory checklist

Make sure that the following items are included in the shipment. v Power cord (You must order the applicable cord for your country or region

separately.)

v IBM LTO Ultrium Cleaning Cartridge v Single-connector SAS wrap tool v Optional Rack Mount Kit v Documentation CD, that includes the IBM Half High LTO Ultrium Gen 6 Internal

SAS Tape Drive Installation and User's Guide (this document), the multilingual Safety Information, Safety Information Labels, Environmental Notices and User's Guide, and the Warranty.

v SAS cables are not part of the ship group. They must be ordered separately.

Installing a tape drive

Use the information in this section to install a tape drive. The following list of steps provides a brief overview of the installation process.

1. “Unpacking the drive”

2. “Acclimating the drive and media” on page 11

3. “Turning off the enclosure or server” on page 11

4. “Setting the feature switches” on page 11

5. “Mounting the drive in an enclosure or server” on page 12

6. “Connecting and testing power to the drive” on page 12

7. “Connecting the cable” on page 13

8. “Running drive diagnostics” on page 13

9. “Installing device drivers” on page 13

10. “Connecting the external interface cable (enclosure or server installations

only)” on page 14

11. “Configuring the drive to the server, switch, or hub” on page 14

Unpacking the drive

Use this information to unpack the drive.

Unpack the drive and store the packaging for future moves or shipping.

Attention: If you return the unit for service, ship it in its original or equivalent packing material, or the warranty may be invalidated.

10 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Acclimating the drive and media

Acclimation time is required if the temperature of the drive and media when unpacked is different than the temperature of its operating environment (measured at the front of the bezel near the air intake area). The recommended acclimation time is four hours after the drive has been unpacked or one hour after any condensation that you can see has evaporated, whichever is greater.

When acclimating the drive, apply the following measures: v If the drive is colder than its operating environment and the air contains

sufficient humidity, condensation might occur in the drive and damage it. When the drive has warmed to the operating temperature range (greater than 10°C or 50°F) and no danger of condensation is present (the air is dry), warm the drive more quickly by powering it on for 30 minutes. Use a diagnostic tape to test the drive before inserting a tape that contains data.

v If the drive is hotter than its operating environment, the tape can stick to the

drive head. When the drive has cooled to the operating temperature range (less than 40°C or 104°F), cool the drive more quickly by applying airflow for 30 minutes. Power-on the drive and use a diagnostic tape to test it before inserting a tape that contains data.

If you are uncertain about whether the temperature of the drive is within the recommended operating range or the humidity is sufficient to cause condensation, acclimate the drive for the full four hours.

Turning off the enclosure or server

Use this information to turn off the enclosure or server.

1. Turn off the enclosure (or the unit that provides power to the drive).

2. Disconnect the power cord from both the electrical outlet and the enclosure (or

the unit that provides power to the drive).

Setting the feature switches

The tape drive has eight factory-set feature switches by which the drive is configured for various functions. The feature switches are preset to the off position at the factory but are described here in case you must change the feature-switch settings for your application.

The feature switches are on the rear panel of the tape drive. The switches are labeled 1 through 8 and the on and off positions are marked. The feature switches are defined in the following table.

Table 5. Feature switch definitions

Switch On function Off function

1 Library interface at 9,600 baud /

polled 2 Library interface uses two stop bits Library interface uses one stop bit 3 Reserved Reserved 4 Library interface at 115,000 baud rate Switch 1 active 5 Enable ADI Enable LDI 6 Reserved Reserved 7 Disable head brush ERP 8 Reserved Reserved

Library interface at 38,400 baud / non-polled

Enable head brush ERP

Chapter 2. Installation 11

Table 5. Feature switch definitions (continued)

Switch On function Off function Note: The default settings for the feature switches are all switches placed in the off

position.

*The head brush error recovery procedure (ERP) is intended to prevent a permanent read or write error by removing debris that might have accumulated on the read or write head. In order to brush the head, the tape must be unthreaded to expose the head. This forces the loader to be cycled to enable re-thread. During the loader cycling, the back of the cartridge will temporarily extend beyond the front of the bezel. Extension of the cartridge is problematic in some automation environments, so you have the ability to disable this function. If the head brush ERP is disabled, the drive will immediately report the permanent error instead of activating the head brush ERP.

Mounting the drive in an enclosure or server

Use this information to mount the drive in an enclosure or server.

When mounting the drive:

v Use an appropriate screw length. v Make sure that no objects such as screw heads, cables, or adjacent devices, are

pressing against the frame.

v Do not obstruct the ventilation slots at the rear of the drive. v Allow sufficient space for accessing the drive's front panel controls.

To mount the drive into an enclosure or server:

1. Remove the cover of your enclosure or server (refer to the instructions in the documentation provided with your enclosure or server).

2. Place the drive into your enclosure or server so that the tape load compartment of the drive faces the tape load compartment of the enclosure or server.

3. Insert two M3 screws into the mounting holes of the two side brackets located on the left and right sides of the chassis.

Attention: When the mounting screws or drive rail prongs are inserted into the drive, they must not extend farther than 2.5 mm (0.098 in.) inside the chassis. Otherwise, they might damage the drive.

Connecting and testing power to the drive

The drive does not contain its own power source; it must be powered externally.

To connect and test power to the drive, complete the following steps:

1. Ensure that the enclosure (or unit that supplies power to the drive) is powered off.

2. Ensure that the power cord is disconnected from both the enclosure (or unit that supplies power to the drive) and the power outlet.

3. Connect the enclosure (or unit that supplies power to the drive) internal power cable to the power connector on the drive.

4. Connect the power cord to the enclosure (or unit that supplies power to the drive) and to the electrical outlet.

12 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

5. Review the location of the single-character display (SCD) and the status LED in “Front panel of the drive” on page 2. To make sure that the drive is receiving power, watch for the following while turning on the power to the enclosure or server:

v During the power-on/initialization and POST (Power-On Self Test), the SCD

briefly displays there are no POST errors. If a POST error has been detected, an error code will be displayed in the SCD and the status LED will flash amber.

Attention: If the SCD does not come on, the drive might not be getting power.

v The status LED will be off during the initial power-on and initialization. The

status LED briefly becomes green and then becomes amber during the remainder of the power-on and initialization phase. The status LED becomes solid green after the power-on/initialization and POST are complete.

6. Turn off the enclosure or server.

7. Disconnect the power cord from both the enclosure or server and the electrical

outlet.

, then becomes blank (not lit) when POST is complete and

Connecting the cable

Connect the enclosure or server's internal SAS cable to the SAS connector on the drive. Attach the host side (data and power) of the SAS cable included with your tape drive to the SAS and power connectors on your server. Then, attach the drive side to the drive connector (for the drive connector location, see “Rear panel of the drive” on page 2.

Running drive diagnostics

Use this information to run the drive diagnostics tool.

1. Replace the cover on the enclosure or server.

2. If you are not already connected to a power source, connect the power cord to

both the enclosure or server and the electrical outlet.

3. Turn on the enclosure or server.

4. Run one or more of the following drive diagnostics:

v “Function code 1: Run drive diagnostics” on page 28 v “Function code 6: Run host interface wrap test” on page 32 v “Function code 7: Run RS-422 wrap test” on page 33

If an error code appears on the single-character display (SCD), go to Appendix C, “Error codes and messages,” on page 63. If no error appears, continue to the next step.

5. Turn off the enclosure or server.

6. Disconnect the power cord from both the enclosure or server and the electrical

outlet.

Installing device drivers

Use this information to install device drivers.

A device driver is firmware that enables the tape drive to interact with a variety of servers. Refer to “Supported device drivers” on page 6 for instructions on downloading the latest device drivers.

Chapter 2. Installation 13

If you intend to use the tape drive with a commercial software application, refer to that application's installation instructions to install the device driver and configure the tape drive.

If you do not intend to use the tape drive with a commercial software application, refer to the IBM Tape Device Drivers Installation and User’s Guide.

Connecting the external interface cable (enclosure or server installations only)

For information about connecting the enclosure or server, see the documentation for your enclosure or server.

Connecting the external SAS interface to the server

Use this information to connect the external SAS interface to the server.

To connect the enclosure or server to the SAS interface, complete the following steps:

1. Connect the external SAS cable that ships with the drive to both the enclosure or server (for the location of the connectors, refer to the documentation for your enclosure or server).

2. Run the applicable SAS attachment verification procedure for your server.

If you want to power a device on or off while it is connected to the same bus as a drive, you can do so if, during the power-on cycle, you quiesce all devices (including the drive) on the bus.

Configuring the drive to the server, switch, or hub

To configure the drive to work with the server, see the documentation for that server, switch, or hub.

The drive is now ready for use.

Updating firmware

Use this information to update firmware.

Attention: When updating firmware, do not turn off power to the drive until the update is complete, or the firmware update might not take effect.

It is your responsibility to make sure that the drive has the latest firmware. Periodically check for updated levels of drive firmware by visiting the IBM website.

To download the latest firmware, go to http://www-947.ibm.com/support/entry/ portal/, or complete the following steps.

Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www-947.ibm.com/support/entry/portal/.

2. In the Search support and downloads text field at the bottom of the screen,

3. In the list of search results, click the link Tape Files (index) - Software for tape

type tape files and press Enter.

drives and libraries.

14 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Registering for My Support

Use this information to register for My Support.

My Support registration provides e-mail notification when new firmware levels

have been updated and are available for download and installation. To register for My Support, visit the web at http://www.ibm.com/support/mySupport.

Chapter 2. Installation 15

16 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Chapter 3. Operating the drive

Operating the drive involves using the following front panel items.

v Power button v Single-character display (SCD) v SCD dot v Ready and Fault status lights v Unload button v Encryption status light

Operating modes

The drive functions in the following modes.

Operation mode

Operation mode functions include reading and writing data, cartridge manipulation, error reporting, and firmware updating using an FMR cartridge. For more information, see “Status lights” on page 18.

Maintenance mode

Maintenance mode functions include drive diagnostic, creating or unmaking FMR cartridge, and drive dump manipulation (force to RAM, copy to tape, copy to flash memory, and erase flash). For more information, see “Diagnostic and maintenance functions” on page 25.

The Unload button is used to switch between modes. For more information, see “Unload button” on page 21.

Power button

The Power button is a push button that turns the tape drive on or off.

The button is located on the front panel (see “Front panel of the drive” on page 2). When the Power button is in the off position, the primary electrical power within the enclosure or server is still active. To remove all electrical power to the enclosure or server, unplug the power cord from the receptacle at the rear of the drive.

When the unit is powered-on but idle, the Ready light (see “Front panel of the drive” on page 2) is solid green; when it is performing a function, the Ready light is flashing green.

Single-character display (SCD)

This section describes the SCD in the front panel of the drive.

The SCD (see “Front panel of the drive” on page 2) presents a single-character code for:

v Error conditions and informational messages v Diagnostic or maintenance functions (while in Maintenance mode only)

Appendix C, “Error codes and messages,” on page 63 lists the codes for error conditions and informational messages. If multiple errors occur, the code with the highest priority (represented by the lowest number) displays first. When the error is corrected, the code with the next highest priority displays, and so on until no errors remain.

“Diagnostic and maintenance functions” on page 25 lists the single-character codes that represent diagnostic or maintenance functions. To initiate a function the unit must be in Maintenance mode.

The SCD is blank during normal operation.

SCD dot

If a drive dump is present while the drive is in Maintenance mode, a single dot

illuminates in the lower right corner of the SCD (see “Function code 5: Copy drive dump” on page 31.

The SCD dot is on solid if the dump is in RAM memory. The SCD dot flashes if the dump is in FLASH memory.

The SCD dot turns off when you obtain a dump with IBM TotalStorage Tape Diagnostic Tool (ITDT) or SCSI command, or update the drive firmware.

). To copy the dump, see

Note: If the drive dump is stored in RAM memory (SCD dot on solid), the dump will be lost when you turn OFF the power or reset the drive.

Status lights

Use this information for the status lights on the front panel of the drive.

The status lights (see “Front panel of the drive” on page 2) are LEDs that provide information about the state of the drive. The Ready status light is green and the Fault status light is amber, and solid or flashing when lit. The Encryption status light is white.

Mode SCD Ready LED (green) Fault LED (amber)

Operational Blank On Off Activity (tape movement)

in Operational mode Maintenance Solid character Flashing On Executing maintenance

selection Error condition Solid character Off Flashing Power is turned on or a

reset is initiated

Blank Flashing Off

Flashing character Off On

Random segments Off On

Note: The white Encryption status light will be on when the tape drive has a cartridge loaded and all data on this cartridge is encrypted (excluding the label). This applies to LTO Ultrium 6 and Ultrium 5 cartridges only.

Table 6 on page 19 lists the conditions of the status lights and Single-character display (SCD) and provides an explanation of what each condition means.

18 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Table 6. Meaning of status lights and single-character display (SCD)

Ready

status light

Fault status

light

Encryption

status light

SCD SCD dot Meaning

Off Off Off Off Off The drive has no power or is powered

off.

Green and

solid

Off On or off Off Off The drive is powered on and in an idle

state. Note: If a cartridge is loaded, the white Encryption status light will be on when all the data on the cartridge is encrypted (excluding the label). This applies to LTO Ultrium 6 and Ultrium 5 cartridges only.

Flashing green (once per second)

Off On or off Off Off The drive is reading from the tape,

writing to the tape, rewinding the tape, locating data on the tape, loading the tape, or unloading the tape. Note: The white Encryption status light will be on when all the data on the cartridge is encrypted (excluding the label). This applies to LTO Ultrium 6 and Ultrium 5 cartridges only.

Flashing green (once per second)

Off Off Off Off If the drive contains a cartridge when

the drive is turned on, the drive completes POST and slowly rewinds the tape (the process may take up to 10 minutes). The light stops blinking and becomes solid when the drive completes the recovery and is ready for a read or write operation. To eject the cartridge, press the Unload button.

Off Amber and

solid

Off Displaying an

error code or

Maintenance

mode

function

On or off The drive is displaying error codes from

the error code log on the SCD. For more information, see “Function code 9: Display error code log” on page 34 and Appendix C, “Error codes and messages,” on page 63.

Chapter 3. Operations 19

Table 6. Meaning of status lights and single-character display (SCD) (continued)

Ready

status light

On or off On or off On or Off Displaying

Fault status

light

Encryption

status light

SCD SCD dot Meaning

On or off During power on, or a drive reset, the

random

segments,

then blank,

then

displaying

random

drive front panel will display drive progress as follows:

1. SCD will display random segments

2. SCD will display random segments

segments,

then

3. SCD will display random segments

displaying

4. SCD will display [8] (LEDs - green

blank

, then

5. SCD will go blank (LEDs - green on,

If an error is detected when the drive power is turned on or during a reset, the tape drive posts an error code to the SCD. To determine the error, locate the code in Appendix C, “Error codes and messages,” on page 63.

Off Amber and

solid

Off

On or off The drive is entering or exiting from

Maintenance mode. For more information, see “Function code 0: Maintenance mode” on page 28.

Off Amber and

solid

Off Flashing

selected

On or off The drive is executing the selected

function while in Maintenance mode.

function

Off Flashing

amber (once

per second)

Off Displaying

error code

Off An error occurred and the drive or

media may require service, or it may require cleaning. Note the code on the SCD, then go to Appendix C, “Error codes and messages,” on page 63 to determine the action that is required.

Off Flashing

amber

Off Flashing

amber

Off

Displaying

Off Displaying

Function

code

flashing

Off The drive needs to be cleaned.

Off The drive is updating firmware.

SCD will display a if an FMR cartridge is in use. The SCD will be off if the SAS interface is in use. For more information, see “Updating firmware” on page 14.

Off Flashing

amber (twice

per second)

Off Amber and

solid

Off Flashing

Off Off Off The drive detected an error and is

performing a firmware recovery. It will reset automatically.

Off

Flashing

Off The drive is ready for a cartridge to be

loaded.

Off Off On There is a drive dump in flash memory.

amber (twice

per second)

(no LEDs on).

(LEDs - green on, amber off)

(LEDs - green off, amber on)

off, amber on)

amber off) after the power is turned on or after the drive is reset.

The

20 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Table 6. Meaning of status lights and single-character display (SCD) (continued)

Ready

status light

Power should not be disconnected from the drive until the microcode update is complete. The drive indicates that

the update is complete by resetting and performing POST.

Fault status

light

Encryption

status light

SCD SCD dot Meaning

Unload button

This section describes the functions of the Unload button.

The Unload button (see “Front panel of the drive” on page 2) performs the following functions:

Table 7. Functions that the Unload button performs

Unload button Function How to initiate the function

Rewind the tape into the cartridge and eject the cartridge from the drive

Place the drive in Maintenance mode

Press the Unload button once. The status light flashes green while the drive is rewinding and unloading. Note: During a rewind and eject operation, the drive does not accept SCSI commands from the server.

Ensure that the drive is unloaded. Then, within 2 seconds, press the Unload button three times. The drive is in Maintenance mode when the status light becomes solid

Scroll through the maintenance functions

Exit Maintenance mode

Force a drive dump (part of the Maintenance mode)

amber and Note: While in Maintenance mode, the drive does not accept SCSI interface commands. Note: If you attempt to enter Maintenance mode with a cartridge in the drive, the drive will rewind and eject the cartridge. Remove the cartridge and repeat the steps for entering Maintenance mode.

While in Maintenance mode, press the Unload button once per second to increase the display character by one. When you reach the character of the diagnostic or maintenance function that you want (see “Diagnostic and maintenance functions” on page 25), press and hold the Unload button for 3 seconds.

Press the Unload button once per second to increment the display character until displays. Then press and hold the Unload button for three seconds. Maintenance mode is exited when the status light becomes solid green and the SCD becomes blank.

Attention: If the drive detects a permanent error and displays an error code, it automatically forces a drive dump (also known as a save of the firmware trace). If you force a drive dump, the existing dump will be overwritten and data will be lost. After you force a drive dump, do not turn off the power to the drive or you might lose the dump data.

Choose one of the following procedures: v If the drive is in Maintenance mode (status light is flashing and fault light is solid),

see “Function code 4: Force a drive dump” on page 30.

v If the drive is in Operating mode (status light is solid or flashing green), press and

hold the Unload button for ten seconds.

If captured dump data exists, the drive places it into a dump area. For information about retrieving the data, see “Procedure 1: Inspecting a cartridge for damage” on page 53.

appears in the SCD.

Chapter 3. Operations 21

Table 7. Functions that the Unload button performs (continued)

Unload button Function How to initiate the function

Reset the drive Press and hold the Unload button until the drive begins the reset procedure (status

light will be amber). Note: If a tape cartridge is loaded in the drive the drive will unload the tape. Repeat the procedure to reset the drive after the tape is unloaded. The drive saves a dump of the current drive state, then reboots to allow communication. Do not reset the drive power; this will erase the contents of the dump.

Inserting a tape cartridge

Use this information to insert a tape cartridge.

To insert a tape cartridge, complete the following steps:

1. Make sure that the drive power is turned on.

2. Make sure that the write-protect switch on the tape cartridge is properly set

(see “Write-protect switch” on page 45).

3. Grasp the cartridge so that the write-protect switch faces you (see Figure 4).

4. Slide the cartridge into the tape load compartment.

Note:

a. If the cartridge is already in an ejected position and you want to reinsert it,

remove the cartridge then insert it again.

b. If the cartridge is already loaded and you reset the drive power, the tape

will reload.

c. Do not attempt to load a cartridge when the drive is in Maintenance mode

until the drive requests it.

Figure 4. Inserting a cartridge into the drive

22 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Removing a tape cartridge

Use this information to remove a tape cartridge.

Attention: To clean the tape drive, use only an IBM LTO Ultrium Cleaning Cartridge. The use of cleaning methods other than an LTO cleaning cartridge might cause damage to the drive.

To remove a tape cartridge, complete the following steps:

1. Make sure that the drive power is turned on.

2. Press the Unload button. The drive rewinds the tape and partially ejects the

cartridge. The Ready light flashes green while the tape rewinds, then becomes blank before the cartridge partially ejects.

3. After the cartridge partially ejects, grasp the cartridge and remove it.

Important: Always remove an ejected cartridge before reinserting it.

Whenever you unload a tape cartridge, the drive writes any pertinent information to the cartridge memory.

Mid-tape recovery

If the tape drive is reset while a cartridge is loaded, the drive will slowly rewind the tape and eject the cartridge. If the drive power is turned off and then on again while a cartridge is loaded, the drive will slowly rewind the tape. The drive will not automatically eject the cartridge.

The Ready light flashes and the SCD will be counting down from 9 to 0, indicating the approximate cartridge rewinding status. Between the counts, the SCD displays random segments while the tape is rewinding into the cartridge. Push the Unload button to eject the cartridge when the Ready light stops flashing.

Cleaning the drive head

Use this information to clean the drive head.

Attention: When cleaning the drive head, use the IBM LTO Ultrium Cleaning Cartridge. You can use another LTO cleaning cartridge, but it might not meet the standards of reliability established by IBM.

Clean the drive head whenever the status light is flashing amber once per second. You do not need to clean the drive head on a periodic basis.

Note: In Maintenance mode, a flashing means to insert a cartridge, not clean the drive head.

To clean the head, insert the cleaning cartridge into the tape load compartment (see “Front panel of the drive” on page 2). The drive performs the cleaning automatically in less than 2 minutes and then ejects the cartridge. The drive will perform a short load and unload test while ejecting the drive. Wait for the drive to finish before removing the cartridge.

is displayed on the single-character display and

with the solid amber status light,

Note: The drive will automatically eject an expired cleaning cartridge.

Chapter 3. Operations 23

The IBM LTO Ultrium Cleaning Cartridge is valid for 50 uses, and then must be replaced.

Cleaning the tape drive

Clean the exterior surface of the tape drive with a damp towel. If you use a liquid all-purpose cleaner, apply it to the towel. Do not spray cleaner directly on the tape drive.

Do not clean the interior of the tape drive; damage may result.

Tape drive status web page

The status of the tape drive is accessible from the tape drive’s Ethernet port.

The drive status can be viewed from the web page. The drive status cannot be changed from the web page. The tape drive status is available when the drive is operating or idle.

Note: The drive must be powered on.

1. Connect the host computer or a laptop to the tape drive’s Ethernet port (RJ45 connector) using an Ethernet patch cable.

2. Use a web browser to connect to http://169.254.0.3 to view the current tape drive status on an HTML web page.

Note:

a. If the drive’s IP address has been changed, use that address instead. b. The web page is static, so it must be refreshed frequently to show the latest

drive status.

Figure 5. Drive status web page

The tape drive model and serial number are shown at the top of the page.

The web page is divided into sections by topic. The topics are:

v Drive Information v Host Information v Ethernet Settings v VPD Encryption Settings v Drive Statistics

24 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

v Tape Statistics (if a cartridge is loaded in the tape drive) v Engineering Error Log

Click in the box by the title of the section to see the topic details.

Figure 6. Drive status web page - Topic details

The web page format can be changed to text mode by selecting the “Text Only version” box near the top of the web page. In text mode, the tape drive status information can be copied and pasted easily if it needs to be sent to support personnel.

Diagnostic and maintenance functions

The diagnostic and maintenance functions of the tape drive.

The drive is capable of the following:

v Run diagnostics v Test write and read functions v Test a suspect tape cartridge v Update firmware v Perform other diagnostic and maintenance functions

The drive must be in maintenance mode to perform these functions.

Chapter 3. Operations 25

Attention: Maintenance functions cannot be performed concurrently with read or write operations. While in maintenance mode, the tape drive does not accept SCSI commands from the server. The tape drive accepts LDI or RS-422 commands.

Table 8 describes each diagnostic and maintenance function that the drive can perform, gives the function code which appears on the Single-character display (SCD), and directs you to the instructions for performing the function. Use a customer-supplied scratch (blank) data cartridge for diagnostic testing. The diagnostic and maintenance functions are not supported on the WORM and partitioned data tape cartridges.

Note: During normal operation the fan runs only when cooling is required. The fan will be turned on and off during the POST and Run Drive Diagnostics to demonstrate that the fan is operational.

Table 8. Diagnostic and maintenance functions

Function code Diagnostic or maintenance function Instructions location

Exit Maintenance Mode: Causes the drive to become

available for reading and writing data. Run Drive Diagnostics: Runs tests to determine

whether the drive can properly load and unload cartridges, and read and write data.

Update Tape Drive Firmware from FMR Tape:

Loads updated firmware from a field microcode replacement (FMR) tape.

Create FMR Tape: Copies its field microcode replacement (FMR) data to a customer-supplied scratch (blank) data cartridge.

Force a Drive Dump: Performs a dump of data (also known as saving a microcode trace).

Copy Drive Dump: Copies data from a drive dump (captured by using Function code 4) to the beginning of a customer-supplied scratch (blank) data cartridge, copies a drive dump to flash memory, or erases a dump from flash memory.

Run Host Interface Wrap Test: Performs a check of the circuitry from and to the connector.

Run RS-422 Wrap Test: This test causes the drive to perform a check of the circuitry and connector for the RS-422 interface.

Unmake FMR Tape: Erases the FMR data on a customer-supplied scratch (blank) data cartridge and rewrite the cartridge memory on the tape. This turns the cartridge into a valid customer-supplied scratch data cartridge.

Display Error Code Log: Displays the last 10 error codes, one at a time. The codes are ordered; the most recent is presented first and the oldest is presented last.

Clear Error Code Log: Erases the contents of the error code log.

“Function code 0: Maintenance mode”

on page 28

“Function code 1: Run drive

diagnostics” on page 28

“Function code 2: Update drive

firmware from FMR tape” on page 29

“Function code 3: Create FMR tape”

on page 30

“Function code 4: Force a drive

dump” on page 30

“Function code 5: Copy drive dump”

on page 31

“Function code 6: Run host interface

wrap test” on page 32

“Function code 7: Run RS-422 wrap

test” on page 33

“Function code 8: Unmake FMR tape”

on page 33

“Function code 9: Display error code

log” on page 34

“Function code A: Clear error code

log” on page 34

26 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Table 8. Diagnostic and maintenance functions (continued)

Function code Diagnostic or maintenance function Instructions location

Insert Cartridge into Tape Drive: This function

cannot be selected by itself, but is a part of other maintenance functions (such as Run Tape Drive Diagnostics and Create FMR Tape) that require a tape cartridge to be loaded.

Test Cartridge & Media: Performs tests to make sure that a suspect cartridge and its magnetic tape are acceptable.

Write Performance Test: Performs tests to make sure that the drive can read from and write to tape.

Test Head: Performs tests to make sure that the tape drive head and tape-carriage mechanics are working correctly.

Fast Read/Write Test: Performs tests to make sure that the drive can read from and write to tape.

Load/Unload Test: Tests the ability of the drive to load and unload a tape cartridge.

Enable Post Error Reporting: When selected, deferred-check conditions are reported to the host.

Disable Post Error Reporting: When selected, deferred-check conditions are NOT reported to the host.

“Function code C: Insert cartridge into

tape drive” on page 35

“Function code E: Test cartridge and

media” on page 35

“Function code F: Write performance

test” on page 36

“Function code H: Test head” on page

“Function code J: Fast read/write test”

on page 38

“Function code L: Load/unload test”

on page 39

“Function code P: Enable post error

reporting” on page 39

“Function code U: Disable post error

reporting” on page 40

Entering Maintenance mode

The drive must be in Maintenance mode to run drive diagnostics or maintenance functions.

To put the unit in Maintenance mode, complete the following steps:

1. Make sure that no cartridge is in the drive.

2. Press the Unload button three times within 2 seconds.

and the Fault light turns amber.

Note: If a cartridge is in the tape drive, it will eject the first time that you press the Unload button and the drive will not be placed in Maintenance mode. To continue placing the drive in Maintenance mode, perform the preceding step. While in Maintenance mode, the drive will not accept a cartridge unless the

drive requests it. The SCD will display a flashing needs to be inserted.

Maintenance functions cannot be performed concurrently with read or write operations. While in Maintenance mode, the drive does not acknowledge SCSI commands from the server.

Exiting Maintenance mode

Use this information to exit Maintenance mode.

appears in the SCD,

to indicate a cartridge

The drive must be in Function code

in order to exit Maintenance mode.

Chapter 3. Operations 27

To exit Maintenance mode:

1. Press the Unload button once per second until the Unload button for 3 or more seconds then release the button to take the

drive out of Maintenance mode. If no error is detected, in the SCD, and it goes blank. The drive then exits Maintenance mode and the Ready light turns on.

2. If an error is detected, the SCD shows an error code but still exits Maintenance mode. To determine the error, locate the code in Appendix C, “Error codes and messages,” on page 63. To clear the error, turn the power off, then on again.

Note: The drive also exits Maintenance mode automatically after it completes a maintenance function or after 10 minutes if no action has occurred.

Function code 0: Maintenance mode

Function code makes the drive available for running drive diagnostics or maintenance functions, or exiting from Maintenance mode.

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

2. To exit Maintenance mode, see “Exiting Maintenance mode” on page 27.

The drive exits Maintenance mode automatically after it completes a maintenance function or after 10 minutes if no action has occurred.

is displayed. Press and hold

temporarily appears

Function code 1: Run drive diagnostics

Approximate Run Time = 5 minutes per loop

Total Number of Loops = 1

Function code and unload cartridges and read and write data.

36. If the Write Performance Test fails, replace the media and exit Maintenance

mode.

Attention: For this test, insert only a scratch (blank) data cartridge or a cartridge that can be overwritten. During the test, the drive overwrites the data on the cartridge.

Note: If you inserted an invalid tape cartridge (e.g., Ultrium 3 or WORM tape cartridge), error code

write-protected cartridge, or the media has read-only compatibility (e.g., Ultrium 4

runs tests that determine whether the drive can properly load

or appears in the SCD. If you inserted a

tape cartridge), error code unloads the cartridge and exits Maintenance mode after the cartridge is removed.

To execute Function code 1: Run drive diagnostics, complete the following steps:

appears in the SCD. In either case, the tape drive

28 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

2. Press the Unload button once per second until cycle past the desired code, press the Unload button once per second until the code reappears.)

3. Press and hold the Unload button for 3 or more seconds, then release it to select function

cartridge.

4. Insert a scratch (blank) data cartridge. The SCD changes to a flashing the test begins. During the test, the drive will unload and load the cartridge. Do not remove the cartridge during the test.

v If no error is detected, the diagnostic will loop and begin again. To stop the

loop, press the Unload button for one second and release. When the diagnostic ends,

Maintenance mode.

v If an error is detected, the Fault light flashes and the drive posts an error

code to the SCD. To determine the error, locate the code in Appendix C, “Error codes and messages,” on page 63. To clear the error either turn the power off and then on again, or reboot the drive by pressing and holding the Unload button for 10 seconds.

. Wait for the SCD to change to a flashing , requesting a

temporarily appears in the SCD, and the tape drive exits

appears in the SCD. (If you

Function code 2: Update drive firmware from FMR tape

Attention: When updating drive firmware, do not turn the drive power off until the update is complete or the firmware might be lost.

and

Function code tape. The FMR tape must have been created by a LTO Ultrium 6 tape drive with the same host interface, for example, SAS.

To execute Function code 2: Update drive firmware from FMR tape, complete the following steps:

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

2. Press the Unload button once per second until cycle past the desired code, press the Unload button once per second until the code reappears.)

3. Press and hold the Unload button for three or more seconds, then release it to select the function. The SCD changes to a flashing

4. Insert the FMR tape cartridge. The SCD changes to a flashing Fault light will be solid during tape movement and flashing while code is being loaded. The green Ready light will be off. The tape drive loads the updated firmware from the FMR tape into its erasable programmable read-only memory (EPROM) area.

v If the update completes successfully, the tape drive rewinds and unloads the

FMR tape, resets itself, and is ready to use the new firmware. The drive automatically reboots.

v If the update fails, the tape drive posts an error code to the SCD. To

determine the error, locate the code in Appendix C, “Error codes and messages,” on page 63. Push the Unload button to eject the cartridge. The

loads drive firmware from a field microcode replacement (FMR)

appears in the SCD. (If you

, requesting a cartridge.

. The amber

Chapter 3. Operations 29

drive unloads the FMR tape and exits Maintenance mode after the cartridge is removed. Contact IBM Technical Support for problem determination or machine replacement.

Function code 3: Create FMR tape

Function code copies the drive field microcode replacement (FMR) data to a scratch data cartridge. The resulting FMR tape can only be used to update the firmware on other LTO Ultrium 6 tape drives with the same host interface (SAS).

Attention: For this function, insert only a scratch (blank) data cartridge or a cartridge that can be overwritten. During the test, the drive overwrites the data on the cartridge.

Note: If you inserted an invalid tape cartridge (e.g., Ultrium 3 or WORM tape cartridge), error code

write-protected cartridge, or the media has read-only compatibility (e.g., Ultrium 4 tape cartridge), error code

unloads the cartridge and exits Maintenance mode after the cartridge is removed.

To execute Function code 3: Create FMR tape, complete the following steps:

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

2. Press the Unload button once per second until cycle past the desired code, press the Unload button once per second until the code reappears.)

3. Press and hold the Unload button for 3 or more seconds, then release it to select the function. The SCD changes to a flashing

4. Insert a scratch (blank) data cartridge that is not write protected (or the tape drive exits maintenance mode). The SCD changes to a flashing

drive copies the FMR data to the scratch data cartridge. v If the tape drive creates the FMR tape successfully, it rewinds and unloads

the new tape, exits Maintenance mode, and the tape is ready to use.

v If the tape drive fails to create the FMR tape, it displays an error code. To

determine the error, see Appendix C, “Error codes and messages,” on page

63. The tape drive then unloads the FMR tape and exits Maintenance mode after the cartridge is removed.

or appears in the SCD. If you inserted a

appears in the SCD. In either case, the tape drive

appears in the SCD. (If you

, requesting a cartridge.

. The tape

Function code 4: Force a drive dump

Function code performs a dump of data collected by the drive (this process is also known as saving a microcode trace).

To execute Function code 4: Force a drive dump, complete the following steps:

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

2. Press the Unload button once per second until cycle past the desired code, press the Unload button once per second until the code reappears.)

30 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

appears in the SCD. (If you

3. Press and hold the Unload button for 3 or more seconds, then release it to select the function. The drive performs the dump. The SCD shows

goes blank, and the drive exits Maintenance mode. To access the contents of the dump, see “Function code 5: Copy drive dump.”

Note: You can also force a drive dump when the tape drive is in normal operating mode. Simply press and hold the Unload button for ten seconds. This causes the drive to reboot.

Function code 5: Copy drive dump

Function code copies data from a drive dump (captured in Function code 4) to the beginning of a scratch (blank) data cartridge.

Attention: For this function, insert only a scratch (blank) data cartridge or a cartridge that can be overwritten. During the test, the drive overwrites the data on the cartridge.

Note: If you inserted an invalid tape cartridge (e.g., Ultrium 3 or WORM tape cartridge), error code

write-protected cartridge, or the media has read-only compatibility (e.g., Ultrium 4 tape cartridge), error code

unloads the cartridge and exits Maintenance mode after the cartridge is removed.

To execute Function code 5: Copy drive dump, complete the following steps:

1. Put the drive in Maintenance mode. (For instructions, see “Entering Maintenance mode” on page 27.) Index through the Maintenance mode options

or appears in the SCD. If you inserted a

appears in the SCD. In either case, the tape drive

, then

until

2. Press and hold the Unload button for 3 seconds to select Function code 5. After selecting Function code 5, the SCD will display option

button within 5 seconds to make a different selection. If no other selection is made, the drive will perform option

3. Press the Unload button once per second to cycle through the following functions:

If you cycle past the desired code, press the Unload button once per second until the code reappears.

4. Press and hold the Unload button for 3 or more seconds, then release it to select one of the above functions.

5. If you selected

being performed. After the procedure is completed the drive will exit

is displayed on the SCD.

- . Press the Unload

- .

- : no function

- : copy dump to tape; clears RAM dump

- : copy dump to flash memory; clears RAM dump

- : erase flash memory

- the drive will exit Maintenance mode. If you selected

- or - the SCD will change to a flashing while the procedure is

Maintenance mode. If you selected indicating that a data cartridge is to be inserted.

- the SCD will change to a flashing

Chapter 3. Operations 31

6. Insert a scratch (blank) data cartridge within 60 seconds, or the drive will exit Maintenance mode. Make sure that the scratch cartridge is not write protected (or the tape drive exits Maintenance mode). The SCD flashes the selection number while performing the function.

v If the copy operation completes successfully, the tape drive rewinds and

unloads the tape, and exits Maintenance mode after the cartridge is removed.

v If the copy operation fails, an error code appears in the SCD. To determine

the error, locate the code in Appendix C, “Error codes and messages,” on page 63. The tape drive unloads the tape cartridge and exits Maintenance mode after the cartridge is removed.

Function code 6: Run host interface wrap test

Approximate Run Time = 10 seconds per loop

Number of Loops = This test runs until stopped by pressing the Unload button.

Function code connector on the drive.

To execute Function code 6: Run host interface wrap test:

1. Make sure that the host interface wrap plug is connected to the host interface connector at the rear of the drive.

2. Place the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

3. Press the Unload button once per second until through the Maintenance mode options until

4. Press and hold the Unload button for 3 seconds to select Function code 6. After selecting Function code 6 the SCD will display option

Unload button within 5 seconds to make a different selection. If no other selection is made, the drive will perform option

5. Press the Unload button once per second to cycle through the following functions:

- : test the primary SAS port

- : test the secondary SAS port

- : test both primary and secondary SAS ports at the same time

(requires a wrap plug in both ports)

performs a check of the host interface circuitry and host

appears in the SCD. Index

is displayed on the SCD.

- . Press the

- .

- : exit

6. Press and hold the Unload button for 3 or more seconds, then release it to select one of the above functions. The drive automatically starts the test. If you cycle past the desired code, press the Unload button once per second until the code reappears.

7. The SCD will display a flashing v If no error is detected, the diagnostic will loop and begin again. To stop the

loop, press the Unload button for one second and release. When the diagnostic ends,

Maintenance mode.

temporarily appears in the SCD, and the tape drive exits

during the test.

32 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

v If an error is detected, the Fault light flashes and the drive posts an error

Function code 7: Run RS-422 wrap test

Approximate Run Time = 10 seconds per loop

Number of Loops = This test runs until stopped by pressing the Unload button.

Note: This function is described here only for informational purposes. It is not supported on the tape drive.

This test causes the drive to perform a check of the circuitry and connector for the RS-422 interface. This connector supports the Library Drive Interface (LDI) and the Automation Drive Interface (ADI).

Before selecting this function, attach an LDI or RS-422 wrap plug to the drive LDI or RS-422 connector (in place of the LDI or RS-422 cable).

1. Make sure that no cartridge is in the drive, and the correct wrap plug is attached to the RS-422 connector.

2. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

3. Press the Unload button once per second until cycle past

4. To select the function, press and hold the Unload button for 3 seconds. After you select the function,

v If no error is detected, the diagnostic will loop and begin again. To stop the

loop, press the Unload button for one second and release. When the diagnostic ends,

Maintenance mode.

v If an error is detected, the Fault light flashes and the drive posts an error

, continue to press the Unload button until it displays again.

flashes and the drive automatically starts the test.

temporarily appears in the SCD, and the tape drive exits

Function code 8: Unmake FMR tape

Function code erases the field microcode replacement (FMR) data and rewrites the cartridge memory on the tape. This converts the cartridge into a valid scratch (blank) data cartridge.

To execute Function code 8: Unmake FMR tape, complete the following steps:

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

appears in the SCD. If you

2. Press the Unload button once per second until cycle past the desired code, press the Unload button once per second until the code reappears.)

appears in the SCD. (If you

Chapter 3. Operations 33

3. Press and hold the Unload button for 3 or more seconds, then release it to select function

4. Insert the FMR data cartridge (or the tape drive exits Maintenance mode). The SCD changes to a flashing

and rewrites the header in the cartridge memory to change the cartridge to a valid scratch (blank) data cartridge. The drive then ejects the cartridge and exits Maintenance mode.

Note: If you inserted an invalid tape cartridge (e.g., Ultrium 3 or WORM tape cartridge), error code

write-protected cartridge, or the media has read-only compatibility (e.g., Ultrium 4 tape cartridge), error code

tape drive unloads the cartridge and exits Maintenance mode after the cartridge is removed.

v If the tape drive creates the scratch tape successfully, it rewinds and unloads

the new tape, exits Maintenance mode, and the tape is ready to use.

v If the tape drive fails to create the scratch tape, it displays an error code. To

determine the error, see Appendix C, “Error codes and messages,” on page

63. The tape drive then unloads the FMR tape, and exits Maintenance mode after the cartridge is removed.

. The SCD changes to a flashing , requesting a cartridge.

. The tape drive erases the firmware on the tape

or appears in the SCD. If you inserted a

appears in the SCD. In either case, the

Function code 9: Display error code log

Function code displays the last 10 error codes, one at a time. The codes are ordered; the most recent is presented first and the oldest is presented last. If there

are no errors in the log, function code Maintenance mode.

To execute Function code 9: Display error code log, complete the following steps:

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

2. Press the Unload button once per second until cycle past the desired code, press the Unload button once per second until the code reappears.)

3. Press the Unload button, then release it to view the most recent error code.

4. Press and release the Unload button again to view successive error codes. Let 2

to 3 seconds pass between each depression. The green Ready light and amber Fault light will flash on and off once for each successive error code. The SCD

will display

5. After viewing all error codes, exit this function by pressing the Unload button again. The SCD will display

when all the error codes have been displayed.

displays in the SCD and exits

and exit Maintenance mode.

Function code A: Clear error code log

Function code erases the contents of the error code log.

appears in the SCD. (If you

To execute Function code A: Clear error code log, complete the following steps:

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

34 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

2. Press the Unload button once per second until appears in the SCD. (If you cycle past the desired code, press the Unload button once per second until the code reappears.)

3. Press and hold the Unload button for 3 or more seconds, then release it to select the function.

erases all errors from the error code log and exits Maintenance mode.

flashes in the SCD, followed by . The tape drive

Function code C: Insert cartridge into tape drive

You cannot select this function; it is part of other maintenance functions (such as Run tape drive diagnostics and Create FMR tape) that require a tape cartridge to be inserted.

Function code E: Test cartridge and media

Approximate Run Time = 15 minutes per loop

Total Number of Loops = 10

Function code magnetic tape are acceptable.

Press the Unload button to stop the diagnostic and exit Maintenance mode. Pressing the Unload button once will abort the test at the end of the current test loop. Pressing the Unload button twice will abort the test immediately. Wait for the drive to rewind the tape and unload the cartridge.

Attention: When you perform this test, data on the suspect tape will be overwritten.

performs tests that determine whether a suspect cartridge and its

Note: If you inserted an invalid tape cartridge (e.g., Ultrium 3 or WORM tape cartridge), error code

write-protected cartridge, or the media has read-only compatibility (e.g., Ultrium 4 tape cartridge), error code

unloads the cartridge and exits Maintenance mode after the cartridge is removed.

To execute Function code E: Test cartridge & media, complete the following steps:

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

2. Press the Unload button once per second until cycle past the desired code, press the Unload button once per second until the code reappears.)

3. Press and hold the Unload button for 3 or more seconds, then release it to select the function. The SCD changes to a flashing

4. Make sure that the write-protect switch on the cartridge is off, then insert the cartridge (or the tape drive exits Maintenance mode). The SCD changes to

flashing v If no error is detected, the diagnostic will loop and begin again. To stop the

loop, press the Unload button for one second and release. When the diagnostic ends,

Maintenance mode.

. The tape drive runs the tests.

or appears in the SCD. If you inserted a

appears in the SCD. In either case, the tape drive

appears in the SCD. (If you

, requesting a cartridge.

temporarily appears in the SCD, and the tape drive exits

Chapter 3. Operations 35

v If an error is detected, the Fault light flashes and the drive posts an error

Function code F: Write performance test

Approximate Run Time = 7 minutes per loop

Total Number of Loops = 10

Function code write to tape.

Attention: For this test, insert only a scratch (blank) data cartridge or a cartridge that can be overwritten. During the test, the drive overwrites the data on the cartridge.

Note: If you inserted an invalid tape cartridge (e.g., Ultrium 3 or WORM tape cartridge), error code

write-protected cartridge, or the media has read-only compatibility (e.g., Ultrium 4 tape cartridge), error code

unloads the cartridge and exits Maintenance mode after the cartridge is removed.

To execute Function code F: Write performance test, complete the following steps:

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

2. Press the Unload button once per second until cycle past the desired code, press the Unload button once per second until the code reappears.)

3. Press and hold the Unload button for 3 or more seconds, then release it to

performs tests to make sure that the drive can read from and

appears in the SCD. If you inserted a

appears in the SCD. In either case, the tape drive

appears in the SCD. (If you

select the function. The SCD changes to a flashing

4. Insert a scratch (blank) data cartridge. The SCD changes to a flashing the tape drive runs the tests.

v If no error is detected, the diagnostic will loop and begin again. To stop the

loop, press the Unload button for one second and release. When the diagnostic ends,

Maintenance mode.

v If an error is detected, the Fault light flashes and the drive posts an error

temporarily appears in the SCD, and the tape drive exits

36 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

, requesting a cartridge.

and

Function code H: Test head

Approximate Run Time = 10 minutes per loop

Total Number of Loops = 10

Function code tape-carriage mechanics work correctly.

36. If the Write Performance Test fails, replace the media and exit Maintenance mode.

Attention: For this test, insert only a scratch (blank) data cartridge or a cartridge that can be overwritten. During the test, the drive overwrites the data on the cartridge.

Note: If you inserted an invalid tape cartridge (e.g., Ultrium 3 or WORM tape cartridge), error code

write-protected cartridge, or the media has read-only compatibility (e.g., Ultrium 4

performs tests to make sure that the tape drive head and

or appears in the SCD. If you inserted a

tape cartridge), error code unloads the cartridge and exits Maintenance mode after the cartridge is removed.

To execute Function code H: Test head, complete the following steps:

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

2. Press the Unload button once per second until cycle past the desired code, press the Unload button once per second until the code reappears.)

3. Press and hold the Unload button for 3 or more seconds, then release it to select the function. The SCD changes to a flashing

4. Insert a scratch (blank) data cartridge. The SCD changes to a flashing tape drive runs the tests.

v If no error is detected, the diagnostic will loop and begin again. To stop the

loop, press the Unload button for one second and release. When the diagnostic ends,

Maintenance mode.

v If an error is detected, the Fault light flashes and the drive posts an error

code to the SCD. To determine the error, locate the code in Appendix C,

appears in the SCD. In either case, the tape drive

appears in the SCD. (If you

, requesting a cartridge.

. The

temporarily appears in the SCD, and the tape drive exits

Chapter 3. Operations 37

“Error codes and messages,” on page 63. To clear the error either turn the power off and then on again, or reboot the drive by pressing and holding the Unload button for 10 seconds.

Function code J: Fast read/write test

Approximate Run Time = 5 minutes per loop

Total Number of Loops = 10

Function code write to tape.

36. If the Write Performance Test fails, replace the media and exit Maintenance mode.

Attention: For this test, insert only a scratch (blank) data cartridge or a cartridge that can be overwritten. During the test, the drive overwrites the data on the cartridge.

Note: If you inserted an invalid tape cartridge (e.g., Ultrium 3 or WORM tape cartridge), error code

write-protected cartridge, or the media has read-only compatibility (e.g., Ultrium 4

performs tests to make sure that the drive can read from and

or appears in the SCD. If you inserted a

tape cartridge), error code unloads the cartridge and exits Maintenance mode after the cartridge is removed.

To execute Function code J: Fast read/write test, complete the following steps:

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

2. Press the Unload button once per second until cycle past the desired code, press the Unload button once per second until the code reappears.)

3. Press and hold the Unload button for 3 or more seconds, then release it to select the function. The SCD changes to a flashing

4. Insert a scratch (blank) data cartridge. The SCD changes to a flashing the tape drive runs the tests.

v If no error is detected, the diagnostic will loop and begin again. To stop the

loop, press the Unload button for one second and release. When the diagnostic ends,

Maintenance mode.

appears in the SCD. In either case, the tape drive

temporarily appears in the SCD, and the tape drive exits

38 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

appears in the SCD. (If you

, requesting a cartridge.

and

v If an error is detected, the Fault light flashes and the drive posts an error

Function code L: Load/unload test

Approximate Run Time = 30 seconds per loop

Total Number of Loops = 10

Function code

Attention: Even though no data is written during this test, use a blank (scratch) cartridge for this test.

To execute Function code L: Load/unload test, complete the following steps:

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

2. Press the Unload button once per second until cycle past the desired code, press the Unload button once per second until the code reappears.)

3. Press and hold the Unload button for 3 or more seconds, then release it to select the function. The SCD changes to a flashing

4. Insert a scratch (blank) data cartridge. The SCD changes to a flashing the tape drive runs the tests.

v If no error is detected, the diagnostic will loop and begin again. To stop the

loop, press the Unload button for one second and release. When the

tests the ability of the drive to load and unload a tape cartridge.

appears in the SCD. (If you

, requesting a cartridge.

and

diagnostic ends, Maintenance mode.

v If an error is detected, the Fault light flashes and the drive posts an error

temporarily appears in the SCD, and the tape drive exits

Function code P: Enable post error reporting

When post error reporting is enabled, deferred-check conditions are reported to the host and temporary errors are reported in the sense data. Function code

displayed in Maintenance mode when the drive has post error reporting enabled.

This selection is normally used as a request from support personnel.

To execute Function code P: Enable post error reporting, complete the following steps:

will be

Chapter 3. Operations 39

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

2. Press the Unload button once per second until either SCD.

error reporting. If you cycle past the desired code, press the Unload button once per second until the code reappears.

3. Exit Maintenance mode if you do not want to change the current setting for post error reporting. For instructions, see “Exiting Maintenance mode” on page

27.

4. To disable post error reporting, press and hold the Unload button for 3 seconds while

Unload button.

5. Press the Unload button once per second to select another Maintenance mode function. To exit Maintenance mode, see “Exiting Maintenance mode” on page

27.

or will appear in the SCD to indicate the current setting for post

appears in the SCD. The SCD changes to after you release the

Function code U: Disable post error reporting

When post error reporting is disabled, deferred-check conditions are not reported to the host and temporary errors are not reported in the sense data. This is the normal (default) setting for the drive. When the drive has post error reporting

disabled, Function code default to post error reporting disabled after a reboot or power off/on cycle.

To execute Function code U: Disable post error reporting, complete the following steps:

1. Put the drive in Maintenance mode. For instructions, see “Entering Maintenance mode” on page 27.

will be displayed in Maintenance mode. The drive will

or appears in the

2. Press the Unload button once per second until either SCD.

error reporting. If you cycle past the desired code, press the Unload button once per second until the code reappears.

3. Exit Maintenance mode if you do not want to change the current setting for post error reporting. For instructions, see “Exiting Maintenance mode” on page

27.

4. To disable post error reporting, press and hold the Unload button for 3 seconds while

Unload button.

5. Press the Unload button once per second to select another Maintenance mode function. To exit Maintenance mode, see “Exiting Maintenance mode” on page

27.

or will appear in the SCD to indicate the current setting for post

appears in the SCD. The SCD changes to after you release the

Tape drive diagnostic and maintenance web page

Several of the tape drive’s maintenance functions are run using the tape drive’s Ethernet port. These are the same maintenance functions that are performed using the Unload button on the drive’s front panel.

Refer to the “Diagnostic and maintenance functions” on page 25 section in this User’s Guide for information about these maintenance functions.

or appears in the

40 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

1. Connect the host computer or a laptop to the tape drive’s Ethernet port (RJ45 connector) using an Ethernet patch cable.

2. Using a web browser, connect to http://169.254.0.3/service.html to access the tape drive maintenance function menu on an HTML web page.

Note: If the drive’s IP address has been changed, use that address instead.

The tape drive model and serial number are shown at the top of the page. A list of the maintenance functions is shown on the page.

Figure 7. Tape drive diagnostic page

Click the radio button next to the maintenance function, then click Run to start the maintenance function.

If the tape drive is installed in a library, some of the maintenance functions cannot be run using the Ethernet procedure.

The status of the maintenance function is shown under the Drive Response. The web page is static so it must be refreshed frequently to show the latest maintenance function status.

Press the Cancel now or Cancel at end of loop button to stop the maintenance function. It may take several minutes for the maintenance function to end.

Chapter 3. Operations 41

42 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Chapter 4. Using Ultrium media

Use this information for the usage of Ultrium media.

To make sure that your IBM Ultrium Tape Drive conforms to IBM's specifications for reliability, use only IBM LTO Ultrium tape cartridges. You may use other LTO-certified data cartridges, but they may not meet the standards of reliability that are established by IBM. The IBM LTO Ultrium Data Cartridge cannot be interchanged with the media used in other IBM non-LTO Ultrium tape products.

Figure 8 shows the IBM LTO Ultrium Data Cartridge and its components.

Figure 8. The IBM LTO Ultrium Data Cartridge

LTO Cartridge Memory This is a chip that contains information about the cartridge and the tape, as well

as statistical information about the use of the cartridge. For more information, see “Cartridge Memory chip (LTO-CM)” on page 44.

Cartridge door The cartridge door protects the tape from contamination when the cartridge is out

of the drive.

Leader pin The tape is attached to a leader pin, behind the cartridge door. When the

cartridge is inserted into the drive, a threading mechanism pulls the pin (and tape) out of the cartridge, across the drive head, and onto a take-up reel. The head can then read or write data from or to the tape.

Write-protect switch This switch prevents data from being written to the tape cartridge. For more

information, see “Write-protect switch” on page 45. Label area This provides a location to place a label. Insertion guide This is a large, notched area that prevents the cartridge from being inserted

incorrectly.

Types of cartridges

IBM Ultrium media is available in the following types.

v “Data cartridge” v “WORM (Write Once, Read Many) cartridge” on page 45 v “Cleaning cartridge” on page 47

Data cartridge

Use this information for the data cartridges.

All generations of IBM Ultrium data cartridges contain 1/2-inch, dual-coat, metal-particle tape. When processing tape in the cartridges, Ultrium tape drives use a linear, serpentine recording format.

Each generation of data cartridge is identified by case color, native data capacity, recording format, and nominal cartridge life.

Nominal cartridge

Data cartridge Case color Native data capacity Recording format

Ultrium 6 Black 2500 GB (6250 GB at

2.5:1 compression)

Ultrium 5 Burgundy 1500 GB (3000 GB at

2:1 compression)

Ultrium 4 Green 800 GB (1600 GB at

2:1 compression)

Ultrium 3 Slate blue 400 GB (800 GB at 2:1

compression)

Ultrium 2 Purple 200 GB (400 GB at 2:1

compression)

Ultrium 1 Black 100 GB (200 GB at 2:1

compression)

The first set of tracks (16 for Ultrium 6, 5, 4 and 3; 8 for Ultrium 2 and 1) is written from near the beginning of the tape to near the end of the tape. The head then repositions to the next set of tracks for the return pass. This process continues until all tracks are written and the cartridge is full, or until all data is written.

Reads and writes data on 2176 tracks, 16 tracks at a time

Reads and writes data on 1280 tracks, 16 tracks at a time

Reads and writes data on 896 tracks, 16 tracks at a time.

Reads and writes data on 704 tracks, 16 tracks at a time

Reads and writes data on 512 tracks, 8 tracks at a time

Reads and writes data on 384 tracks, 8 tracks at a time

life (load/unload cycles)

20,000 (20k)

10,000 (10k)

5000 (5k)

Cartridge Memory chip (LTO-CM)

The storage information of the Cartridge Memory chip.

All generations of the IBM LTO Ultrium Data Cartridges include a Linear Tape-Open Cartridge Memory (LTO-CM) chip (see Figure 8 on page 43), that contains information about the cartridge and the tape (such as the name of the manufacturer that created the tape), as well as statistical information about the cartridge use. The LTO-CM enhances the efficiency of the cartridge. For example, the LTO-CM stores the end-of-data location which, when the next time this cartridge is inserted and the WRITE command is issued, enables the drive to quickly locate the recording area and begin recording. The LTO-CM also aids in

44 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

determining the reliability of the cartridge by storing data about its age, how many times it has been loaded, and how many errors it has accumulated. Whenever a tape cartridge is unloaded, the tape drive writes any pertinent information to the cartridge memory.

The LTO-CM storage capacity of the LTO Ultrium 6 is 16320 bytes, LTO Ultrium 4 and 5 is 8160 bytes, and Ultrium 1, 2, and 3 is 4096 bytes.

Write-protect switch

The position of the write-protect switch on the tape cartridge determines whether you can write to the tape.

See Chapter 4, “Using Ultrium media,” on page 43 for the location of the switch.

If possible, use your server's application software to write-protect your cartridges (rather than manually setting the write-protect switch). This allows the server's software to identify a cartridge that no longer contains current data and is eligible to become a scratch (blank) data cartridge. Do not write-protect scratch (blank) cartridges; the tape drive will not be able to write new data to them.

If the switch is in the locked position, tape. If the switch is in the unlocked position (black void), data can be written to the tape.

If you must manually set the write-protect switch, slide it left or right to the desired position.

(solid red), data cannot be written to the

Capacity scaling

To control the capacity of the cartridge (for example, to obtain a faster seek time) issue the SCSI command SET CAPACITY.

For information about this command, refer to the IBM TotalStorage LTO Ultrium Tape DriveSCSI Reference in the IBM Support portal.

WORM (Write Once, Read Many) cartridge

Certain records-retention and data-security applications require a Write Once, Read Many (WORM) method for storing data on tape. The LTO Ultrium generation 4, 5, and 6 drives enable WORM support when a WORM tape cartridge is loaded into the drive.

Because standard read/write media are incompatible with the WORM feature, a specially formatted WORM tape cartridge is required. Each WORM cartridge has a unique, worldwide cartridge identifier (WWCID), which is comprised of the unique CM chip serial number and the unique tape media serial number. Ultrium 6 WORM cartridges are two-tone black and silvery-gray.

Chapter 4. Using Ultrium Media 45

Figure 9. Ultrium data cartridge on the left; WORM cartridge on the right

Type of cartridge Case color Native data capacity Recording format

Ultrium 6 WORM Black and silvery gray 2500 GB (6250 GB at 2.5:1

compression)

Ultrium 5 WORM Burgundy and silvery

gray

Ultrium 4 WORM Green and silvery gray 800 GB (1,600 GB at 2:1

Ultrium 3 WORM Slate blue and silvery

gray

The first set of tracks, which is 16 for Ultrium 6, 5, 4 and 3 cartridges, is written from near the beginning of the tape to near the end of the tape. The head then repositions to the next set of tracks for the return pass. This process continues until all tracks are written and the cartridge is full, or until all of your data is written.

1,500 GB (3,000 GB at 2:1 compression)

compression) 400 GB (800 GB at 2:1

compression)

Reads and writes data on 2176 tracks, 16 tracks at a time

Reads and writes data on 1,280 tracks, 16 tracks at a time

Reads and writes data on 896 tracks, 16 tracks at a time

Reads and writes data on 704 tracks, 16 tracks at a time

Data security on WORM media

Certain built-in security measures help make sure that the data written on a WORM cartridge does not become compromised.

For examples: v The format of a WORM cartridge is unlike that of standard read/write media.

This unique format prevents a drive that lacks WORM-capable firmware from writing on a WORM cartridge.

v When the drive senses a WORM cartridge, the firmware prohibits the changing

of user data already written on the tape. The firmware keeps track of the last appendable point on the tape.

WORM media errors

The following conditions cause WORM media errors to occur. v Information in the servo manufacturer's word (SMW) on the tape must match

information from the cartridge memory module in the cartridge. If it does not match, a full-high tape drive will post a media error code 7 on the SCD.

v Inserting a WORM tape cartridge into a drive that is not WORM-capable causes

the cartridge to be treated as an unsupported medium. The drive will report a media error code J. Upgrading the drive firmware to the correct code level will resolve the problem.

Requirements for WORM capability

The requirements to add WORM capability.

To add WORM capability to your LTO Ultrium generation 5 or generation 6 drive, firmware must be at the correct code level, and you must use either Ultrium 5 1,500 GB WORM tape cartridges or Ultrium 6 2500 GB WORM tape cartridges.

46 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Cleaning cartridge

Use this information to clean the cartridge.

With each library, a specially labeled IBM LTO Ultrium Cleaning Cartridge is supplied to clean the drive head. The drive itself determines when a head needs to

be cleaned. It alerts you by the SCD flashing a cleaning cartridge into the tape load compartment of the drive. The cleaning is performed automatically. When the cleaning is finished, the cartridge is ejected, and the SCD will be blank.

Note: The drive will automatically eject an expired cleaning cartridge.

IBM cleaning cartridges are valid for 50 uses. The cartridge LTO-CM chip tracks the number of times that the cartridge is used.

Important: After 50 uses, the cleaning cartridge expires. It is no longer usable, and must be replaced.

Cartridge compatibility

Ultrium cartridge compatibility with Ultrium tape drives.

Table 9. Ultrium cartridge compatibility with Ultrium tape drives

IBM

Ultrium

Tape

Drive

Ultrium 6 Read/

Ultrium 5 Read/Write Read/Write Read only Ultrium 4 Read/Write Read/Write Read only Ultrium 3 Read/Write Read/

Ultrium 2 Read/

Ultrium 1 Read/Write

2500 GB

Ultrium 6

Write

IBM LTO Ultrium Data Cartridges

1500 GB

Ultrium 5

Read/Write Read Only

800 GB

Ultrium 4

. To clean the head, insert the

400 GB

Ultrium 3

200GB

Ultrium 2

Write

100GB

Ultrium 1

Read only

Read/Write

Handling cartridges

Use this information to handle cartridges.

Attention: Do not insert a damaged tape cartridge into the drive. A damaged cartridge can interfere with the reliability of a drive and may void the warranties of the drive and the cartridge. Before inserting a tape cartridge, inspect the cartridge case, cartridge door, and write-protect switch for breaks.

Incorrect handling or an incorrect environment can damage cartridges or their magnetic tape. To avoid damage to your tape cartridges and to ensure the continued high reliability of your IBM LTO Ultrium Tape Drives, use the following guidelines:

Chapter 4. Using Ultrium Media 47

Provide training

Proper media handling and good practices. v Post procedures that describe proper media handling in places where people

gather.

v Ensure that anyone who handles tape has been properly trained in handling and

shipping procedures. This includes operators, users, programmers, archival services, and shipping personnel.

v Ensure that any service or contract personnel who perform archiving are

properly trained in media-handling procedures.

v Include media-handling procedures as part of any services contract. v Define and make personnel aware of data recovery procedures.

Provide proper acclimation and environmental conditions

Proper acclimation and environmental conditions to prepare for the cartridge. v Before using a cartridge, let it acclimate to the normal operating environment for

1 hour. If condensation is visible on the cartridge, wait an additional hour.

v Make sure that all surfaces of a cartridge are dry before inserting it. v Do not expose the cartridge to moisture or direct sunlight. v Do not expose recorded or blank cartridges to stray magnetic fields of greater

than 50 oersteds (for example, terminals, motors, video equipment, X-ray equipment, or fields that exist near high-current cables or power supplies). Such exposure can cause the loss of recorded data or make the blank cartridge unusable.

v Maintain the conditions that are described in “Environmental and shipping

specifications for tape cartridges” on page 50.

Inspect the cartridge

Before using the cartridge, perform the following steps.

v Inspect the cartridge packaging to determine potential rough handling. v When inspecting a cartridge, open only the cartridge door. Do not open any

other part of the cartridge case. The upper and lower parts of the case are held together with screws; separating them destroys the usefulness of the cartridge.

v Inspect the cartridge for damage before using or storing it. v Inspect the rear of the cartridge (the part that loads first into the tape load

compartment) and make sure that there are no gaps in the seam of the cartridge case. If there are gaps in the seam, the leader pin might be dislodged. Go to “Repositioning a leader pin” on page 69.

v Check that the leader pin is properly seated (see “Repositioning a leader pin” on

page 69).

v If you suspect that the cartridge has been mishandled but it appears usable,

copy any data onto a good cartridge immediately for possible data recovery. Discard the mishandled cartridge.

v Review handling and shipping procedures.

Handle the cartridge carefully

Use this information to handle the cartridge carefully. v Do not drop the cartridge. If the cartridge is dropped, slide the cartridge door

back and make sure that the leader pin is properly seated in the pin-retaining

48 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

spring clips (see“Repositioning a leader pin” on page 69). If the leader pin has become dislodged, see Appendix D, “Repairing a cartridge,” on page 69.

v Do not handle tape that is outside the cartridge. Handling the tape can damage

the tape surface or edges, which might interfere with read or write reliability. Pulling on tape that is outside the cartridge can damage the tape and the brake mechanism in the cartridge.

v Do not stack more than six cartridges. v Do not degauss a cartridge that you intend to reuse. Degaussing makes the tape

unusable.

Tape cartridge packaging

Tape cartridge packaging details.

v When shipping a cartridge, use the original or better packaging. v Always ship or store a cartridge in a jewel case. v Use only a recommended shipping container that holds the cartridge securely in

its jewel case during transportation. Ultrium Turtlecases (by Perm-A-Store) have been tested and found to be satisfactory. They are available at http://www.turtlecase.com.

Figure 10. Tape cartridges in a Turtlecase

v Never ship a cartridge in a commercial shipping envelope. Always place it in a

box or package.

v If you ship the cartridge in a cardboard box or a box of a sturdy material, make

sure that the following conditions are met: – Place the cartridge in polyethylene plastic wrap or bags to protect it from

dust, moisture, and other contaminants.

Chapter 4. Using Ultrium Media 49

– Pack the cartridge tightly; do not allow it to move around. – Double-box the cartridge (place it inside a box, then place that box inside the

shipping box) and add padding between the two boxes.

Figure 11. Double-boxing tape cartridges for shipping

Environmental and shipping specifications for tape cartridges

Before you use a tape cartridge, acclimate it to the operating environment to prevent condensation in the drive (the time will vary, depending on the environmental extremes to which the cartridge was exposed).

The best storage container for the cartridges (until they are opened) is the original shipping container. The plastic wrapping prevents dirt from accumulating on the cartridges and partially protects them from humidity changes.

When you ship a cartridge, place it in its jewel case or in a sealed, moisture-proof bag to protect it from moisture, contaminants, and physical damage. Ship the cartridge in a shipping container that has enough packing material to cushion the cartridge and prevent it from moving within the container.

Table 10 gives the environment for operating, storing, and shipping LTO Ultrium Tape Cartridges.

Table 10. Environment for operating, storing, and shipping LTO media

Environmental specifications

Environmental factor Operating Operational storage

Archival storage

Shipping

50 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Table 10. Environment for operating, storing, and shipping LTO media (continued)

Temperature

Relative humidity (non-condensing)

Maximum wet bulb temperature

The short term or operational storage environment is for storage durations of up to six months.

The long term or archival storage environment is for durations of six months up to ten years.

10 to 45°C (50 to

113°F)

10 to 80% 20 to 80% 20 to 50% 5 to 80%

26°C (79°F) 26°C (79°F) 26°C (79°F) 26°C (79°F)

16 to 32°C (61 to

90°F)

16 to 25°C (61 to

77°F)

Disposing of tape cartridges

Under the current rules of the U.S. Environmental Protection Agency (EPA), regulation 40CFR261, the LTO Ultrium tape cartridge is classified as non-hazardous waste. As such, it can be disposed of in the same way as normal office trash. These regulations are amended from time to time, and you should review them at the time of disposal.

If your local, state, country (non-U.S.A.), or regional regulations are more restrictive than EPA 40CFR261, you must review them before you dispose of a cartridge. Contact your account representative for information about the materials that are in the cartridge.

-23 to 49°C (-9 to 120°F)

If a tape cartridge must be disposed of in a secure manner, you can erase the data on the cartridge by using a high-energy ac degausser (use a minimum of 4000 oersted peak field over the entire space that the cartridge occupies). The tape should make two passes through the field at 90 degree orientation change for each pass to achieve complete erasure. Some commercial degaussers have two magnetic field regions offset 90 degrees from each other to accomplish complete erasure in one pass for higher throughput. Degaussing makes the cartridge unusable.

If you burn the cartridge and tape, make sure that the incineration complies with all applicable regulations.

Chapter 4. Using Ultrium Media 51

52 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Chapter 5. Resolving problems

If you encounter problems when running the drive, refer to the following flowchart for analyzing maintenance problems.

For explanations of codes on the Single-character Display (SCD), see “Single-character display (SCD)” on page 17. See Appendix A, Getting help and technical assistance before you call IBM Technical Support.

Figure 12. Flowchart for analyzing maintenance problems

Procedure 1: Inspecting a cartridge for damage

Use this information to inspect a cartridge for damage.

If the cartridge fails to load or unload properly, perform the following steps:

1. Check that the leader pin is attached and properly seated (see “Repositioning a leader pin” on page 69) by opening the cartridge door and observing the pin placement.

2. Inspect the cartridge case, the cartridge door, and the write-protect switch for damage.

3. Inspect the rear of the cartridge (the part that you load first into the tape load compartment) and make sure that there are no gaps in the seam of the cartridge case (see “Repositioning a leader pin” on page 69 ). If there are gaps, the leader pin may be dislodged. See Appendix D, “Repairing a cartridge,” on page 69.

4. Try loading or unloading another tape cartridge. v If the new cartridge loads or unloads properly, discard the cartridge that

originally failed.

v If the new cartridge does not load or unload properly, contact your IBM

technical-support representative for additional problem determination.

Note:

1. If a damaged or mishandled cartridge is the problem, see “Handling cartridges” on page 47 for proper instructions about handling media. It is possible that your other cartridges may also be damaged.

2. If your cartridge does not eject properly, contact your service representative.

Procedure 2: Checking SAS host connections

Use this information to check SAS host connections.

If your server is not communicating with the SAS drive, the problem might be the SAS cable, the SAS host adapter, or the SAS host adapter setup.

To check the compatibility of your System x hardware and options, go to http://www-03.ibm.com/systems/info/x86servers/serverproven/compat/us/ indexsp.html.

To check the host connections for your drive, complete the following steps:

1. Make sure that the tape drive power is on.

2. Make sure that the SAS cable is fully-seated in the server and in the tape drive.

3. Make sure that the parameters for the SAS host adapter installation are correct.

4. Make sure that the SAS host adapter is supported by the tape drive.

5. Make sure that there is a point-to-point connectivity between the server and the

tape drive. SAS connectivity does not support multiple drive connections (a daisy-chain of devices).

6. Check the length of the SAS cable. It must not exceed 5.5 m (18 ft).

Procedure 3: Verifying host interface communication

Use this information to verify host interface communication.

The Wrap diagnostic tests the communication function at the device interface. However, to thoroughly verify host-to-device communications, initiate activity over the SAS interface bus from the host to the drive and back. A utility to perform this test is the IBM TotalStorage Tape Diagnostic Tool (ITDT). ITDT is available on the IBM website at http://www.ibm.com/storage/lto.

54 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

The ITDT is effective for updating the drive firmware and for performing the Test Device function. For additional information about using the ITDT, see “Updating firmware” on page 14. To use the ITDT to execute the Test Device function, complete the following steps:

1. If the ITDT utility is not installed on your server, download the applicable version for your operating system from the IBM website into a directory on your server.

2. When installation is complete, run the SCAN (s) option to determine if your server can detect all of the Ultrium tape drive devices (including any libraries or autoloaders that might be on the bus).

3. Select the drive that is to be tested or to have firmware downloaded.

4. For testing, select the Test Device (t) option.

Note: This option will perform a series of LOADS, UNLOADS, and WRITE/READ operations. Both tape drive control commands and data are sent to the device over the interface bus.

5. The test will run for at least 30 minutes. If you determine that the interface communication is operating correctly before test completes, enter the ABORT command (a).

Resolving problems reported by the server

Use this information to resolve problems reported by the server.

The procedure for fixing interface bus errors varies, depending on whether the error is consistent or intermittent, and on your configuration. The sections that follow describe how to fix an error.

Fixing SAS bus errors

1. Make sure that the tape drive power is on.

2. Make sure that the SAS cable is fully seated in the server and the tape drive.

3. Replace the SAS cable if it shows any signs of damage.

Resolving problems with the tape media

Use this information to resolve problems with the tape media.

To resolve problems that are related to media, the drive firmware includes the following capabilities:

v Test Cartridge & Media diagnostic that verifies whether a suspect cartridge and

its magnetic tape are acceptable for use.

v Statistical Analysis and Reporting System (SARS) to assist in isolating failures

between media and hardware. To determine the cause of failure, SARS uses the cartridge performance history that is saved in the cartridge memory (CM) and the drive performance history that is kept in the drive VPD (Vital Product Data) area in NVRAM. Any failures that SARS detects are reported as TapeAlert flags on the server (see IBM LTO Ultrium Tape Drive SCSI Reference at http://www-01.ibm.com/support/docview.wss?uid=ssg1S7001045&aid=1.).

Attention: If you insert the IBM LTO Ultrium Data Cartridge into another manufacturer's drive, the SARS data in the cartridge memory might become lost or invalid.

Chapter 5. Resolving problems 55

If you encounter a media-related problem, see “Function code E: Test cartridge and media” on page 35.

Replacing the tape drive

Use this information to replace the tape drive.

The drive is a Tier 1 customer replaceable unit (CRU). Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

For more information about the terms of the warranty and getting service and assistance, see the Warranty information document that came with the tape drive.

If you are instructed to return a component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

The following table lists the replaceable components.

Table 11. CRU and Option part numbers

Description CRU part number Option part number

IBM Internal Half High LTO Gen 6 SAS Tape Drive

SAS cable (internal) 49Y9901 N/A Tape drive rail (order two for

tape drive installation) Screw pack 42C3934 N/A

35P1049 00D8924

41Y7711 N/A

To replace your tape drive, complete the following steps:

1. Remove the replacement unit from its packaging.

2. Locate the repair identification (RID) tag that is included with the replacement

unit.

3. Write down the serial number of the failed unit on the RID tag.

4. Affix the repair tag to the rear panel of the replacement unit (below the serial

number label).

5. Place the failed unit into the packaging of the replacement unit.

6. Follow the instructions for returning the failed unit that are included with the

replacement unit.

56 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you.

Use this information to obtain additional information about IBM and IBM products, determine what to do if you experience a problem with your IBM system or optional device, and determine whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself.

If you believe that you require IBM to perform warranty service on your IBM product, the IBM service technicians will be able to assist you more efficiently if you prepare before you call.

v Check all cables to make sure that they are connected. v Check the power switches to make sure that the system and any optional

devices are turned on.

v Check for updated software, firmware, and operating-system device drivers for

your IBM product. The IBM Warranty terms and conditions state that you, the owner of the IBM product, are responsible for maintaining and updating all software and firmware for the product (unless it is covered by an additional maintenance contract). Your IBM service technician will request that you upgrade your software and firmware if the problem has a documented solution within a software upgrade.

v If you have installed new hardware or software in your environment, check to

make sure that the hardware and software is supported by your IBM product.

v Go to to check for information to help you solve the problem. v Gather the following information to provide to IBM Support. This data will help

IBM Support quickly provide a solution to your problem and ensure that you receive the level of service for which you might have contracted.

– Hardware and Software Maintenance agreement contract numbers, if

applicable – Machine type number (IBM 4-digit machine identifier) – Model number – Serial number – Current system UEFI and firmware levels – Other pertinent information such as error messages and logs

v Go to to submit an Electronic Service Request. Submitting an Electronic Service

Request will start the process of determining a solution to your problem by making the pertinent information available to IBM Support quickly and efficiently. IBM service technicians can start working on your solution as soon as you have completed and submitted an Electronic Service Request.

You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the

documentation that is provided with your IBM product. The documentation that comes with IBM systems also describes the diagnostic tests that you can perform. Most systems, operating systems, and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program.

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional device is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files.

See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to .

Getting help and information from the World Wide Web

Up-to-date information about IBM products and support is available on the World Wide Web.

On the World Wide Web, up-to-date information about IBM systems, optional devices, services, and support is available at . IBM System x information is at . IBM BladeCenter information is at . IBM IntelliStation information is at .

How to send DSA data to IBM

Use the IBM Enhanced Customer Data Repository to send diagnostic data to IBM.

Before you send diagnostic data to IBM, read the terms of use at .

You can use any of the following methods to send diagnostic data to IBM:

v Standard upload:

v Standard upload with the system serial number:

v Secure upload:

v Secure upload with the system serial number:

Creating a personalized support web page

You can create a personalized support web page by identifying IBM products that are of interest to you.

To create a personalized support web page, go to . From this personalized page, you can subscribe to weekly email notifications about new technical documents, search for information and downloads, and access various administrative services.

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with your IBM products.

58 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

For more information about Support Line and other IBM services, see or see for support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).

Hardware service and support

You can receive hardware service through your IBM reseller or IBM Services.

To locate a reseller authorized by IBM to provide warranty service, go to and click Find Business Partners on the right side of the page. For IBM support telephone numbers, see . In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).

In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.

IBM Taiwan product service

Use this information to contact IBM Taiwan product service.

IBM Taiwan product service contact information:

IBM Taiwan Corporation 3F, No 7, Song Ren Rd. Taipei, Taiwan Telephone: 0800-016-888

Appendix A. Getting help and technical assistance 59

60 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Appendix B. TapeAlert flags

TapeAlert is a patented technology and standard of the American National Standards Institute (ANSI) that defines conditions and problems that are experienced by tape drives. The technology enables a server to read TapeAlert flags from a tape drive through the host interface. The server reads the flags from Log Sense Page 0x2E. See the IBM LTO Ultrium Tape Drive SCSI Reference document for the list of TapeAlert flags that are supported by this tape drive. To download the IBM LTO Ultrium Tape Drive SCSI Reference document (PDF), go to http://www-01.ibm.com/support/docview.wss?uid=ssg1S7001045&aid=1.

62 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Appendix C. Error codes and messages

If the drive detects a permanent error, it will display the error code on the SCD and flash the amber fault light (green status light will be off).

v Make note of the SCD error code prior to removing a cartridge or clearing the

SCD error code.

v If an error occurred with a cartridge in the drive, push the Unload button to

eject the cartridge.

v To clear the SCD error code and power cycle the drive, press the Unload button

for ten seconds. A drive dump will be created.

Attention: If the drive detects a permanent error and displays an error code other than

, it automatically performs a drive dump. If you force a drive dump, the existing dump will be overwritten and data will be lost. After you force a drive dump, do not turn off the power to the drive or you might lose the dump data.

Table 12. Error codes on the SCD

Error code Cause and action

No error occurred and no action is required. This code displays when diagnostics have finished running and no error occurred. Note: The SCD is blank during normal operation of the tape drive.

Temperature problem. The tape drive detected that the recommended operating temperature was exceeded. Perform one or more of the following actions:

v Make sure that the cooling fan is rotating and is quiet. If it is not, see the documentation that

came with your enclosure or server.

v Remove any blockage that prevents air from flowing freely through the tape drive. v Make sure that the operating temperature and airflow is within the specified range.

Specifications for tape cartridges are given in “Environmental and shipping specifications for tape cartridges” on page 50.

Clear the error code by turning off and turning on the tape drive power or placing the drive in Maintenance mode. If the operating temperature and airflow are within the specified range, and the problem persists, replace the drive.

Power problem. The tape drive detected that the externally supplied power is outside the specified voltage limits (the tape drive is not operating). Complete the following steps:

1. Make sure that the power connector is properly seated.

2. Make sure that the proper dc voltages are being applied within the tolerances allowed.

Specifications for tape cartridges are given in “Environmental and shipping specifications for tape cartridges” on page 50.

3. If the proper voltages are not being applied, service the power supply.

4. If the proper voltages are being applied, turn off and turn on the tape drive power to see if the

problem repeats.

5. Replace the tape drive if the problem persists.

The error code clears when you place the tape drive in Maintenance mode.

Table 12. Error codes on the SCD (continued)

Error code Cause and action

Firmware problem. The tape drive determined that a firmware error occurred. Complete the following steps:

1. Collect a drive dump from one of the following: Note: Do not force a new dump; the tape drive has already created one.

v Server host interface by using a device driver utility or system tool (for instructions about

reading a drive dump from tape, visit the IBM Web site for the IBM Tape Diagnostic Tool (ITDT) at http://www-01.ibm.com/support/docview.wss?uid=ssg1S4000662)

v Ultrium Tape Drive (to copy and read a drive dump, use “Function code 5: Copy drive

dump” on page 31)

2. Power the tape drive off and on, then retry the operation that produced the error.

3. If the problem persists, download new firmware and retry the operation.

4. If the problem persists, send the drive dump that you collected in step 1 to IBM Support.

The error code clears when you place the tape drive in Maintenance mode. Firmware or hardware problem. The tape drive determined that a firmware or tape drive

hardware failure occurred. Complete the following steps:

1. Collect a drive dump from one of the following: Note: Do not force a new dump; one already exists.

v Server host interface by using a device driver utility or system tool (for instructions about

reading a drive dump from tape, visit the IBM Web site for the IBM Tape Diagnostic Tool (ITDT) at http://www-01.ibm.com/support/docview.wss?uid=ssg1S4000662)

v Ultrium tape drive (to copy and read a drive dump, use “Function code 5: Copy drive

dump” on page 31)

2. Turn the tape drive power off and on, then retry the operation that produced the error. The error code clears when you place the tape drive in Maintenance mode.

3. If the problem persists, download new firmware and retry the operation; if new firmware is not available, replace the drive.

Tape drive hardware problem. The drive determined that a tape path or read or write error occurred. To prevent damage to the drive or tape, the tape drive will not allow you to insert a cartridge if the current cartridge was successfully ejected. The error code might clear when you cycle power to the tape drive or place it in Maintenance mode. If the problem persists, replace the drive. Note: Copy the drive dump to flash memory before returning the drive. For instructions, see “Function code 5: Copy drive dump” on page 31.

Tape drive or media error. The tape drive determined that an error occurred, but it cannot isolate the error to faulty hardware or to the tape cartridge. Make sure that the tape cartridge is the correct media type:

v Ultrium 1, Ultrium 2, and Ultrium 3 tape cartridges are not supported in Ultrium 6 tape drives. v Drive will not accept an expired cleaning cartridge. v Drive will not accept a WORM cartridge when running diagnostic tests in Maintenance mode. v Drive will not write over existing datasets on a WORM cartridge. Make sure that you are

appending datasets on WORM media rather than attempting to write over existing datasets.

If the tape cartridge is the correct media type, perform one of the following actions:

64 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Table 12. Error codes on the SCD (continued)

Error code Cause and action

For Problems with Writing Data:

If the problem occurred while the tape drive was writing data to the tape, retry the operation with a different cartridge: v If the operation succeeds, the original cartridge was defective. Copy the data from the defective

cartridge and discard it according to the security policy for your organization.

v If the operation fails and another tape drive is available, insert the cartridge into the other unit

and retry the operation. – If the operation fails, discard the defective cartridge according to the security policy for your

organization.

– If the operation succeeds, insert a scratch data cartridge into the first unit and run “Function

code 1: Run drive diagnostics” on page 28.

- If the diagnostics fail, replace the tape drive.

- If the diagnostics succeed, the error was temporary.

v If the operation fails and another tape drive is not available, insert a scratch (blank) data

cartridge into the unit and run “Function code 1: Run drive diagnostics” on page 28. – If the diagnostics fail, replace the tape drive. – If the diagnostics succeed, discard the cartridge according to the security policy for your

organization.

If the problem occurs with multiple tape cartridges, run “Function code 1: Run drive diagnostics” on page 28:

v If the diagnostics fail, replace the tape drive. v If the diagnostics succeed, run “Function code H: Test head” on page 37.

– If the diagnostic fails, replace the tape drive. – If the diagnostic succeeds, replace the cartridges that caused the problem.

The error code clears when you remove the tape cartridge or place the tape drive in Maintenance mode.

For Problems with Reading Data:

If the problem occurred while the tape drive was reading data from the tape, perform one of the following procedures: v If another tape drive is available, insert the cartridge into the other unit and retry the operation:

– If the operation fails, discard the defective cartridge according to the security policy for your

organization.

– If the operation succeeds, insert a scratch data cartridge into the first unit and run “Function

code 1: Run drive diagnostics” on page 28:

- If the diagnostic fails, replace the tape drive.

- If the diagnostic succeeds, the error was temporary.

v If another tape drive is not available, insert a scratch data cartridge into the unit and run

“Function code 1: Run drive diagnostics” on page 28: – If the diagnostic fails, replace the tape drive. – If the diagnostic succeeds, discard the cartridge according to the security policy for your

organization.

If the problem occurs with multiple tape cartridges, run “Function code 1: Run drive diagnostics” on page 28:

v If the diagnostic fails, replace the tape drive. v If the diagnostic succeeds, run “Function code H: Test head” on page 37.

– If the diagnostic fails, replace the tape drive. – If the diagnostic succeeds, replace the cartridges that caused the problem.

The error code clears when you remove the tape cartridge or place the tape drive in Maintenance mode.

Appendix C. Error codes and messages 65

Table 12. Error codes on the SCD (continued)

Error code Cause and action

Media error. The tape drive determined an error occurred because of a faulty tape cartridge or an invalid tape cartridge. Make sure that the tape cartridge is the correct media type:

v Ultrium 1, Ultrium 2, and Ultrium 3 tape cartridges are not supported in Ultrium 6 tape drives. v Drive will not accept an expired cleaning cartridge. v Drive will not accept a WORM cartridge when running diagnostic tests in Maintenance mode. v Drive will not accept an FMR tape unless the drive is performing “Function code 8: Unmake

FMR tape” on page 33.

v Drive will not write over existing datasets on a WORM cartridge. Make sure that you are

appending datasets on WORM media rather than attempting to write over existing datasets.

v Drive will not create an FMR tape (Maintenance mode, “Function code 3: Create FMR tape” on

page 30) with a cartridge that is already an FMR tape. Use another cartridge or execute Maintenance mode, “Function code 8: Unmake FMR tape” on page 33.

v Drive will not unmake FMR Tape (Maintenance mode, “Function code 8: Unmake FMR tape”

on page 33) with a cartridge that is not an FMR tape.

If the tape cartridge is the correct media type, try another tape cartridge. If the problem occurs with multiple tape cartridges, use the following procedure:

1. If possible, run the tape cartridge in a different tape drive. If the operation in the other unit

fails and E: Test cartridge and media” on page 35.

Attention: When you run the Test Cartridge & Media diagnostic, data on the suspect tape is overwritten. Use only a scratch data cartridge to run the test.

v If the diagnostic fails, replace the media. v If the diagnostic succeeds, clean the drive head (see “Cleaning the drive head” on page 23)

and run “Function code 1: Run drive diagnostics” on page 28. – If the drive diagnostic fails, replace the drive. – If the drive diagnostic succeeds, perform the operation that produced the initial media

error.

The error code clears when you remove the tape cartridge or place the tape drive in Maintenance mode.

Interface problem. The tape drive determined that a failure occurred in the tape drive hardware or

in the host bus. See Chapter 5, “Resolving problems,” on page 53. If running "Function code 6: Host Interface Test":

1. Verify that the correct interface wrap tool (part number 95P6566) was attached during the test. The test will fail if the correct interface wrap tool is not attached.

2. If the correct interface wrap tool was attached during the test, replace the drive. The error code clears when you place the tape drive in Maintenance mode.

Tape drive or RS-422 error. The tape drive determined that a failure occurred in the tape drive hardware or in the RS-422 connection. See “Function code 7: Run RS-422 wrap test” on page 33 or see the Library procedures to isolate the problem to the drive. The error code clears when you place the tape drive in Maintenance mode.

or displays, replace the media. If the operation succeeds, run “Function code

was displayed while

66 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Table 12. Error codes on the SCD (continued)

Error code Cause and action

Degraded operation. The tape drive determined that a problem occurred which degraded the operation of the tape drive, but it did not restrict continued use. If the problem persists, determine whether the problem is with the drive or the media. Note: The drive is usable, though the SCD continues to indicate an error and the status light flashes amber. The error code might clear when you cycle power to the tape drive or place it in Maintenance mode.

To determine if the problem is with the drive hardware, or the tape media, perform the following procedures:

1. If possible, run the tape cartridge in a different drive. If the operation in the other drive fails

and

or displays, replace the media. If the operation succeeds, run the Test Cartridge &

Media diagnostic (see “Function code E: Test cartridge and media” on page 35).

2. If the Test Cartridge & Media diagnostic fails, replace the media. If it runs successfully, clean the failing drive and run the drive diagnostics (see “Cleaning the drive head” on page 23 and “Function code 1: Run drive diagnostics” on page 28).

Once you begin this test, the diagnostic begins the loop sequence. Time the first loop by pressing the Unload button once to stop the diagnostic after the completion of the first loop, then record the time it takes for the test to complete. Compare the recorded time with the "Approximate Run Time" above. If the test runs successfully but the execution time is significantly longer than the "Approximate Run Time", run “Function code F: Write performance test” on page 36. If the Write Performance Test fails, replace the media and exit Maintenance mode.If the drive diagnostics run successfully, perform the operation that produced the initial drive error.

3. If the problem persists, replace the drive.

If it is not possible to run the tape cartridge in a different drive, perform the following procedures:

1. Clean the failing drive and run the drive diagnostics (see “Cleaning the drive head” on page 23 and “Function code 1: Run drive diagnostics” on page 28).

Once you begin this test, the diagnostic begins the loop sequence. Time the first loop by pressing the Unload button once to stop the diagnostic after the completion of the first loop, then record the time it takes for the test to complete. Compare the recorded time with the "Approximate Run Time" above. If the test runs successfully but the execution time is significantly longer than the "Approximate Run Time", run “Function code F: Write performance test” on page 36. If the Write Performance Test fails, replace the media and exit Maintenance mode.If the drive diagnostics run successfully, run the Test Cartridge & media diagnostic (see “Function code E: Test cartridge and media” on page 35).

2. If the Test Cartridge & Media diagnostic fails, replace the media. If it runs successfully, perform the operation that produced the initial drive error.

3. If the problem persists, replace the drive.

The tape drive needs to be cleaned. Clean the tape drive. See “Cleaning the drive head” on page

23.

The error code clears when you clean the tape drive or place it in Maintenance mode.

Appendix C. Error codes and messages 67

Table 12. Error codes on the SCD (continued)

Error code Cause and action

Encryption error. Displayed when the drive detects an error associated with a encryption operation. If the problem occurred while the tape drive was writing data to, or reading data from, tape:

1. Check the host application to make sure that the host application is providing the correct encryption key.

v See the IBM Tape Device Drivers Encryption Support documentation and the IBM LTO Ultrium

Tape Drive SCSI Reference documentation for the Sense Data returned for an encryption

operation.

v Retry the encryption operation after the host application problems have been resolved.

2. Check the operation of the tape drive by resetting the drive and running POST. See Table 7 on page 21.

v See the error code displayed on the SCD if the drive reset and POST fails. v Retry the encryption operation if the drive reset and POST complete without errors.

3. Check the media.

v Make sure that the correct media is being used. Data encryption is supported with LTO

Ultrium 4, 5 and 6 data cartridges only.

v Retry the encryption operation with the tape cartridge in another encryption enabled drive.

Replace the media if the problem repeats with the same tape cartridge in multiple drives.

If the problem occurred while the tape drive was running POST or diagnostics, replace the drive.

The error code clears with the first attempted write/read after the encryption key is changed, or when the drive is placed in Maintenance mode.

Incompatible media. The tape drive detected an unsupported cartridge was loaded or the cartridge loaded has an incompatible format. Ultrium 1, 2 and 3 cartridges are not supported in the Ultrium 6 tape drive.

Write operation to a write protected cartridge has been attempted (this includes any attempt to overwrite a WORM protected tape). Make sure that the tape cartridge is the correct media type. Writes to Ultrium 1, 2, 3 or 4 tape cartridges are not supported in the Ultrium 6 tape drives. If the tape cartridge is the correct media type, check the write-protect switch on the cartridge. The drive will not write to a write-protected cartridge. The error code clears when you remove the tape cartridge or place the tape drive in Maintenance mode.

68 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Appendix D. Repairing a cartridge

Use this information to repair a cartridge.

Attention: Use a repaired tape cartridge only to recover data and move it to another cartridge. The continued use of a repaired cartridge might void the drive and cartridge warranties.

If the leader pin in your cartridge becomes dislodged from its pin-retaining spring clips or detaches from the tape, you must use the IBM Leader Pin Reattachment Kit (part number 08L9129) to reposition or reattach it.

Important: Do not reattach the pin if you must remove more than 7 m (23 ft) of leader tape. The following sections describe typical cartridge problems.

Examples of cartridge problems

Example: Split cartridge case (see “Inspect the cartridge” on page 48)

If the cartridge case is damaged. There is a high possibility of media damage and potential loss. Complete the following steps:

1. Look for signs of cartridge mishandling.

2. Use the IBM Leader Pin Reattachment Kit (part number 08L9129) to correctly

seat the pin.

3. Use data recovery procedures to minimize the chance of data loss.

4. Review the media-handling procedures.

Example: Improper placement of the leader pin (see “Repositioning a leader pin”)

The leader pin is misaligned. Complete the following steps:

1. Look for cartridge damage.

2. Use the IBM Leader Pin Reattachment Kit (part number 08L9129) to correctly

seat the pin.

3. Use data recovery procedures to minimize the chance of data loss.

Repositioning a leader pin

Use this information to reposition a leader pin.

To place the leader pin in its proper position, you will need the following tools

v Plastic or blunt-end tweezers v Cartridge manual rewind tool (from the Leader Pin Reattachment Kit, part

number 08L9129)

A leader pin that is improperly seated inside a cartridge can interfere with the operation of the drive. “Repositioning a leader pin” shows a leader pin in the

incorrect and correct positions.

Figure 13. Leader pin in the incorrect and correct positions. The cartridge door is open and the leader pin is visible inside the cartridge.

To reposition the leader pin, see “Repositioning a leader pin” on page 69 and complete the following steps:

1. Slide open the cartridge door and locate the leader pin. Note: If necessary, shake the cartridge gently to roll the pin toward the door.

2. With plastic or blunt-end tweezers, grasp the leader pin and position it in the pin-retaining spring clips.

3. Press the leader pin gently into the clips until it snaps into place and is firmly seated.

4. Close the cartridge door.

5. Make sure that there are no gaps in the seam of the cartridge

Figure 14. Placing the dislodged leader pin into the correct position

70 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

To rewind the tape, see “Repositioning a leader pin” on page 69 and perform the steps below.

1. Insert the cartridge manual rewind tool into the cartridge hub and turn it clockwise until the tape becomes taut.

2. Remove the rewind tool by pulling it away from the cartridge.

3. If you suspect that the cartridge has been mishandled but it appears usable, copy any

data onto a good cartridge immediately for possible data recovery. Discard the mishandled cartridge.

Figure 15. Rewinding the tape into the cartridge

Reattaching a leader pin

Use this information to reattach a leader pin.

The first meter of tape in a cartridge is leader tape. Once the leader tape is removed, the likelihood of tape breakage is increased. After reattaching the leader pin, transfer data from the defective tape cartridge.

Important: Do not reattach the pin if you must remove more than 7 m (23 ft) of leader tape.

Note: Do not reuse the defective tape cartridge.

The Leader Pin Reattachment Kit contains three parts:

Appendix D. Repairing a cartridge 71

Figure 16. Leader Pin Reattachment Kit

The parts included in the Leader Pin Reattachment Kit are:

Leader pin attach tool

A plastic brace that holds the cartridge door open.

Cartridge manual rewind tool

A device that fits into the cartridge hub and lets you wind the tape into and out of the cartridge.

Leader pins

Extra leader pins are included.

C-clips

Extra C-clips are included.

72 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Attention:

v Use only the IBM Leader Pin Reattachment Kit to reattach the leader pin to the

tape. Other methods of reattaching the pin will damage the tape, the drive, or both, and might void the tape drive warranty.

v Use this procedure on your tape cartridge only when the leader pin detaches

from the magnetic tape and you must copy the cartridge data onto another cartridge. After you copy the data, destroy the damaged cartridge according to the security policy for your organization. This procedure might affect the performance of the leader pin during threading and unloading operations.

v Touch only the end of the tape. Touching the tape in an area other than the end

can damage the tape surface or edges, which might interfere with read or write reliability.

To reattach a leader pin by using the IBM Leader Pin Reattachment Kit, see Figure 17 and perform the steps below.

1. Attach the leader pin attach tool to the cartridge so that the hook latches into the cartridge door.

2. Pull the tool back to hold the door open, then slide the tool onto the cartridge. Open the tool pivot arm.

Figure 17. Attaching the leader pin attach tool to the cartridge

Appendix D. Repairing a cartridge 73

To find the end of the tape inside the cartridge, see Figure 18 and complete the following steps:

1. Attach the cartridge manual rewind tool to the cartridge hub by fitting the tool teeth between the teeth of the hub.

2. Turn the tool clockwise until you see the end of the tape inside the cartridge.

3. Slowly turn the rewind tool counterclockwise to bring the tape edge toward the

cartridge door .

4. Continue to turn the rewind tool counterclockwise until approximately 13 cm (5 in.) of tape hangs from the cartridge door. If necessary, grasp the tape and pull gently to unwind it from the cartridge.

5. Remove the rewind tool by pulling it away from the cartridge. Set the tool and the cartridge aside.

Figure 18. Winding the tape out of the cartridge

To remove the C-clip from the leader pin, see Figure 19 and complete the following steps:

1. On the leader pin, locate the open side of the C-clip. The C-clip is a small black part that secures the tape to the pin.

2. Remove the C-clip from the leader pin by using your fingers to push the clip away from the pin. Set the pin aside and discard the clip.

Figure 19. Removing the C-clip from the leader pin

74 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

To attach the leader pin to the tape, see Figure 20 and complete the following steps:

1. Position the tape in the alignment groove of the leader pin attach tool.

2. Place a new C-clip into the retention groove on the leader pin attachment tool and

make sure that the open side of the clip faces up.

3. Place the leader pin that you removed earlier into the cavity of the leader pin attach tool.

Attention: To prevent the leader pin from rolling into the cartridge, in the following step use care when folding the tape over the pin.

4. Fold the tape over the leader pin and hold it with your fingers. Note: Make sure that the tape is centered over the leader pin. Failure to properly center the tape on the pin will cause the repaired cartridge to fail. When the tape is properly centered, a 0.25 mm (0.01 in.) gap exists on both sides of the pin.

5. Close the pivot arm of the leader pin attach tool by swinging it over the leader pin so that the C-clip snaps onto the pin and the tape.

6. Swing the pivot arm open and trim the excess tape so that it is flush with the reattached leader pin.

7. Use your fingers to remove the leader pin from the cavity in the leader pin attach tool.

8. Use the cartridge manual rewind tool to wind the tape back into the cartridge (wind

the tape clockwise). Make sure that the leader pin is latched by the pin-retaining spring clips on each end of the leader pin.

9. Remove the rewind tool.

10. Remove the leader pin attach tool by lifting its end up and away from the cartridge.

Figure 20. Attaching the leader pin to the tape

Appendix D. Repairing a cartridge 75

76 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A.

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

Any references in this information to non-IBM websites are provided for convenience only and do not in any manner serve as an endorsement of those websites. The materials at those websites are not part of the materials for this IBM product, and use of those websites is at your own risk.

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Trademarks

IBM, the IBM logo, and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies.

A current list of IBM trademarks is available on the web at .

Important notes

Adobe and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Cell Broadband Engine is a trademark of Sony Computer Entertainment, Inc., in the United States, other countries, or both and is used under license therefrom.

Intel, Intel Xeon, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Processor speed indicates the internal clock speed of the microprocessor; other factors also affect application performance.

CD or DVD drive speed is the variable read rate. Actual speeds vary and are often less than the possible maximum.

When referring to processor storage, real and virtual storage, or channel volume, KB stands for 1024 bytes, MB stands for 1,048,576 bytes, and GB stands for 1,073,741,824 bytes.

When referring to hard disk drive capacity or communications volume, MB stands for 1,000,000 bytes, and GB stands for 1,000,000,000 bytes. Total user-accessible capacity can vary depending on operating environments.

Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives that are available from IBM.

Maximum memory might require replacement of the standard memory with an optional memory module.

Each solid-state memory cell has an intrinsic, finite number of write cycles that the cell can incur. Therefore, a solid-state device has a maximum number of write cycles that it can be subjected to, expressed as “total bytes written” (TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. IBM is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.

78 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

IBM makes no representation or warranties regarding non-IBM products and services that are ServerProven®, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. These products are offered and warranted solely by third parties.

IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM.

Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.

Particulate contamination

Attention: Airborne particulates (including metal flakes or particles) and reactive gases acting alone or in combination with other environmental factors such as humidity or temperature might pose a risk to the device that is described in this document.

Risks that are posed by the presence of excessive particulate levels or concentrations of harmful gases include damage that might cause the device to malfunction or cease functioning altogether. This specification sets forth limits for particulates and gases that are intended to avoid such damage. The limits must not be viewed or used as definitive limits, because numerous other factors, such as temperature or moisture content of the air, can influence the impact of particulates or environmental corrosives and gaseous contaminant transfer. In the absence of specific limits that are set forth in this document, you must implement practices that maintain particulate and gas levels that are consistent with the protection of human health and safety. If IBM determines that the levels of particulates or gases in your environment have caused damage to the device, IBM may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination. Implementation of such remedial measures is a customer responsibility.

Table 13. Limits for particulates and gases

Contaminant Limits

Particulate

Gaseous

v The room air must be continuously filtered with 40% atmospheric

dust spot efficiency (MERV 9) according to ASHRAE Standard 52.2

v Air that enters a data center must be filtered to 99.97% efficiency or

greater, using high-efficiency particulate air (HEPA) filters that meet MIL-STD-282.

v The deliquescent relative humidity of the particulate contamination

must be more than 60%

v The room must be free of conductive contamination such as zinc

whiskers.

v Copper: Class G1 as per ANSI/ISA 71.04-1985 v Silver: Corrosion rate of less than 300 Å in 30 days

Notices 79

Table 13. Limits for particulates and gases (continued)

Contaminant Limits

ASHRAE 52.2-2008 - Method of Testing General Ventilation Air-Cleaning Devices for Removal Efficiency by Particle Size. Atlanta: American Society of Heating, Refrigerating and Air-Conditioning Engineers, Inc.

The deliquescent relative humidity of particulate contamination is the relative humidity at which the dust absorbs enough water to become wet and promote ionic conduction.

ANSI/ISA-71.04-1985. Environmental conditions for process measurement and control systems: Airborne contaminants. Instrument Society of America, Research Triangle Park, North Carolina, U.S.A.

Documentation format

The publications for this product are in Adobe Portable Document Format (PDF) and should be compliant with accessibility standards. If you experience difficulties when you use the PDF files and want to request a web-based format or accessible PDF document for a publication, direct your mail to the following address:

Information Development IBM Corporation 205/A015 3039 E. Cornwallis Road P.O. Box 12195 Research Triangle Park, North Carolina 27709-2195 U.S.A.

In the request, be sure to include the publication part number and title.

When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.

Telecommunication regulatory statement

This product may not be certified in your country for connection by any means whatsoever to interfaces of public telecommunications networks. Further certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions.

Electronic emission notices

When you attach a monitor to the equipment, you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor.

Federal Communications Commission (FCC) statement

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio

80 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that might cause undesired operation.

Industry Canada Class A emission compliance statement

This Class A digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d'Industrie Canada

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Australia and New Zealand Class A statement

Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards.

Attention: This is an EN 55022 Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Responsible manufacturer:

International Business Machines Corp. New Orchard Road Armonk, New York 10504 914-499-1900

European Community contact:

IBM Deutschland GmbH Technical Regulations, Department M372 IBM-Allee 1, 71139 Ehningen, Germany Telephone: +49 7032 15 2941 Email: lugi@de.ibm.com

Notices 81

Germany Class A statement

Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtlinie zur Elektromagnetischen Verträglichkeit

Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein.

Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der IBM gesteckt/eingebaut werden.

EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden: “Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich Funk-Störungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene Maßnahmen zu ergreifen und dafür aufzukommen.”

Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten

Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit von Geräten (EMVG)”. Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG in der Bundesrepublik Deutschland.

Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EMC EG Richtlinie 2004/108/EG) für Geräte der Klasse A

Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen.

Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller:

International Business Machines Corp. New Orchard Road Armonk, New York 10504 914-499-1900

Der verantwortliche Ansprechpartner des Herstellers in der EU ist:

IBM Deutschland GmbH Technical Regulations, Abteilung M372 IBM-Allee 1, 71139 Ehningen, Germany Telephone: +49 7032 15 2941 Email: lugi@de.ibm.com

Generelle Informationen:

Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A.

82 IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

IBM Ultrium Gen 6 Installation And User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Figures

Tables

Safety

Guidelines for trained service technicians

Inspecting for unsafe conditions

Guidelines for servicing electrical equipment

Safety statements

Chapter 1. Introduction

Drive features

Front panel of the drive

Rear panel of the drive

Drive performance

Cartridge compatibility

Speed matching

Channel calibration

Data cartridge capacity scaling

Encryption

Inhibit firmware down-leveling

SAS interface

Supported Servers and Operating Systems

Supported device drivers

Ethernet port

Linear Tape File System (LTFS)

Chapter 2. Tape drive installation

Installation guidelines

Handling static-sensitive devices

Inventory checklist

Installing a tape drive

Unpacking the drive

Acclimating the drive and media

Turning off the enclosure or server

Setting the feature switches

Mounting the drive in an enclosure or server

Connecting and testing power to the drive

Connecting the cable

Running drive diagnostics

Installing device drivers

Connecting the external interface cable (enclosure or server installations only)

Connecting the external SAS interface to the server

Configuring the drive to the server, switch, or hub

Updating firmware

Registering for My Support

Chapter 3. Operating the drive

Operating modes

Power button

Single-character display (SCD)

Status lights

Unload button

Inserting a tape cartridge

Removing a tape cartridge

Mid-tape recovery

Cleaning the drive head

Cleaning the tape drive

Tape drive status web page

Diagnostic and maintenance functions

Entering Maintenance mode

Exiting Maintenance mode

Function code 0: Maintenance mode

Function code 1: Run drive diagnostics

Function code 2: Update drive firmware from FMR tape

Function code 3: Create FMR tape

Function code 4: Force a drive dump

Function code 5: Copy drive dump

Function code 6: Run host interface wrap test

Function code 7: Run RS-422 wrap test

Function code 8: Unmake FMR tape

Function code 9: Display error code log

Function code A: Clear error code log

Function code C: Insert cartridge into tape drive

Function code E: Test cartridge and media

Function code F: Write performance test

Function code H: Test head

Function code J: Fast read/write test

Function code L: Load/unload test

Function code P: Enable post error reporting