IBM Type 7977 User Manual

System x3500

Type 7977

Start the server.

Installation Guide

Welcome.

Thank you for buying an IBM server. is based on the X-Architecture technology, and it features superior performance, availability, and affordability.

This server contains information for setting up and configuring your server.

For detailed information about your server, view the documentation on the IBM System

Your server

Installation Guide

Documentation

Did the server

start correctly?

Ye s

Turn off the server and install options.

Cable the server and options;

then, restart the server.

Did the server start correctly?

Ye s

Use the IBM

ServerGuide program

to set up and

configure hardware.

Was the

CD.

server setup

completed?

Go to the Server Support

flow chart on the reverse

side of this page.

Go to the Server Support flow chart on the reverse

side of this page.

You can also find the most current information about your server at http://www.ibm.com/systems/support/

http://www.ibm.com/support/mysupport/

Ye s

Use

ServerGuide to

install the operating

system?

Ye s

Install applications, such as IBM systems management software and IBM ServeRAID programs

The server is ready to use.

Go to

to register the server.

Go to the Web for instructions:

http://www.ibm.com/systems

/support/

Server Support

Is the server working

correctly?

Ye s

Check all cables for loose connections and verify that all optional devices you installed are on the ServerProven list at

http://www.ibm.com/servers/eserver/ serverproven/compat/us/.

Is the problem

solved?

Ye s

http://www.ibm.com/support/mysupport/.

View information about IBM Support Line at

http://www.ibm.com/services/sl/products/

or view support telephone numbers at

http://www.ibm.com/planetwide/.

See the troubleshooting information that comes with the server to determine the cause of the problem and the action to take.

Is the problem

solved?

Ye s

Update the firmware to the latest level. You can download firmware from

http://www.ibm.com/systems/ support/

Ye s

Is the problem

solved?

View support telephone numbers at

http://www.ibm.com/planetwide/.

Hardware

No Software

Hardware or

software problem?

IBM System x3500 Ty pe 7977

Installation Guid e



Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 97

and the Warranty and Support Information document on the IBM Documentation CD.

Sixth Edition (October 2008)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1

The IBM System x Documentation CD . . . . . . . . . . . . . . . . .2

Hardware and software requirements . . . . . . . . . . . . . . . .2

Using the Documentation Browser . . . . . . . . . . . . . . . . .3

Notices and statements in this document . . . . . . . . . . . . . . . .4

Features and specifications . . . . . . . . . . . . . . . . . . . . .5

Major components of the server . . . . . . . . . . . . . . . . . . .6

Chapter 2. Installing optional devices . . . . . . . . . . . . . . . .7

Installation guidelines . . . . . . . . . . . . . . . . . . . . . . .7

System reliability guidelines . . . . . . . . . . . . . . . . . . . .8

Working inside the server with the power on . . . . . . . . . . . . .8

Handling static-sensitive devices . . . . . . . . . . . . . . . . . .9

Opening the bezel . . . . . . . . . . . . . . . . . . . . . . . .10

Removing the left-side cover . . . . . . . . . . . . . . . . . . . .11

Installing a memory module . . . . . . . . . . . . . . . . . . . .11

Installing redundant power and cooling . . . . . . . . . . . . . . . .19

Installing a hot-swap hard disk drive . . . . . . . . . . . . . . . . .23

Installing an additional microprocessor . . . . . . . . . . . . . . . .25

Installing an adapter . . . . . . . . . . . . . . . . . . . . . . .27

Installing an IBM Remote Supervisor Adapter II SlimLine . . . . . . . . .29

Completing the installation . . . . . . . . . . . . . . . . . . . . .30

Connecting the cables . . . . . . . . . . . . . . . . . . . . .31

Reattaching the bezel . . . . . . . . . . . . . . . . . . . . .32

Updating the server configuration . . . . . . . . . . . . . . . . .33

Chapter 3. Server controls, connectors, LEDs, and power . . . . . . . .35

Front view . . . . . . . . . . . . . . . . . . . . . . . . . .35

Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Server power features . . . . . . . . . . . . . . . . . . . . . .39

Turning on the server . . . . . . . . . . . . . . . . . . . . .39

Turning off the server . . . . . . . . . . . . . . . . . . . . .40

Chapter 4. Configuring the server . . . . . . . . . . . . . . . . .41

Using the ServerGuide Setup and Installation CD . . . . . . . . . . . .41

Using the Configuration/Setup Utility program . . . . . . . . . . . . .42

Using the Integrated System Management Firmware Update Utility program 42

Using the baseboard management controller . . . . . . . . . . . . . .43

Enabling and configuring SOL using the OSA SMBridge management utility

program . . . . . . . . . . . . . . . . . . . . . . . . .43

Installing the OSA SMBridge management utility program . . . . . . . .51

Using the baseboard management controller utility programs . . . . . . .53

Using the ServeRAID configuration programs . . . . . . . . . . . . . .54

Configuring hot-swap SAS or hot-swap SATA RAID . . . . . . . . . . .54

Using the IBM ServeRAID Configuration Utility program . . . . . . . . .55

Using ServeRAID Manager . . . . . . . . . . . . . . . . . . .56

Using the RAID configuration programs . . . . . . . . . . . . . . . .57

Starting the Adaptec RAID Configuration Utility program . . . . . . . . .58

Adaptec RAID Configuration Utility menu choices . . . . . . . . . . .58

Creating a RAID array . . . . . . . . . . . . . . . . . . . . .58

Viewing the array configuration . . . . . . . . . . . . . . . . . .59

Using ServeRAID Manager . . . . . . . . . . . . . . . . . . .59

Using the Boot Menu program . . . . . . . . . . . . . . . . . . .61

Enabling the Broadcom Gigabit Ethernet Utility program . . . . . . . . . .61

Configuring the Broadcom Gigabit Ethernet controller . . . . . . . . . . .61

Chapter 5. Solving problems . . . . . . . . . . . . . . . . . . .63

Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .63

POST beep code descriptions . . . . . . . . . . . . . . . . . . .63

POST error codes . . . . . . . . . . . . . . . . . . . . . . . .64

Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . .77

DVD drive problems . . . . . . . . . . . . . . . . . . . . . .77

General problems . . . . . . . . . . . . . . . . . . . . . . .78

Hard disk drive problems . . . . . . . . . . . . . . . . . . . .78

Intermittent problems . . . . . . . . . . . . . . . . . . . . . .79

Keyboard, mouse, or pointing-device problems . . . . . . . . . . . .80

Memory problems . . . . . . . . . . . . . . . . . . . . . . .81

Microprocessor problems . . . . . . . . . . . . . . . . . . . .82

Monitor problems . . . . . . . . . . . . . . . . . . . . . . .82

Optional-device problems . . . . . . . . . . . . . . . . . . . .85

Power problems . . . . . . . . . . . . . . . . . . . . . . .86

Serial port problems . . . . . . . . . . . . . . . . . . . . . .87

ServerGuide problems . . . . . . . . . . . . . . . . . . . . .88

Software problems . . . . . . . . . . . . . . . . . . . . . .89

Universal Serial Bus (USB) port problems . . . . . . . . . . . . . .89

Video problems . . . . . . . . . . . . . . . . . . . . . . . .89

Light path diagnostics . . . . . . . . . . . . . . . . . . . . .90

Appendix A. Getting help and technical assistance . . . . . . . . . .95

Before you call . . . . . . . . . . . . . . . . . . . . . . . . .95

Using the documentation . . . . . . . . . . . . . . . . . . . . .95

Getting help and information from the World Wide Web . . . . . . . . . .95

Software service and support . . . . . . . . . . . . . . . . . . .96

Hardware service and support . . . . . . . . . . . . . . . . . . .96

IBM Taiwan product service . . . . . . . . . . . . . . . . . . . .96

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . .97

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .97

Important notes . . . . . . . . . . . . . . . . . . . . . . . . .98

Product recycling and disposal . . . . . . . . . . . . . . . . . . .99

Battery return program . . . . . . . . . . . . . . . . . . . . . 100

Electronic emission notices . . . . . . . . . . . . . . . . . . . . 102

Federal Communications Commission (FCC) statement . . . . . . . . 102

Industry Canada Class A emission compliance statement . . . . . . . . 102

Avis de conformité à la réglementation d’Industrie Canada . . . . . . . 102

Australia and New Zealand Class A statement . . . . . . . . . . . . 102

United Kingdom telecommunications safety requirement . . . . . . . . 102

European Union EMC Directive conformance statement . . . . . . . . 102

Taiwanese Class A warning statement . . . . . . . . . . . . . . . 103

Chinese Class A warning statement . . . . . . . . . . . . . . . . 103

Japanese Voluntary Control Council for Interference (VCCI) statement 103

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

iv IBM System x3500 Type 7977: Installation Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Important:

Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the IBM

Safety Information book.

For example, if a caution statement is labeled "Statement 1", translations for that caution statement are in the Safety Information document under "Statement 1".

Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device.

vi IBM System x3500 Type 7977: Installation Guide

Statement 1:

DANGER

Electrical

current from power, telephone, and communication cables is

hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

5. Turn device ON.

Safety vii

Statement 2:

CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Dispose

of the battery as required by local ordinances or regulations.

viii IBM System x3500 Type 7977: Installation Guide

Statement 3:

CAUTION:

When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or

transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

laser products contain an embedded Class 3A or Class 3B laser

Some diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1

Safety ix

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION: Use safe practices when lifting.

Statement 5:

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

x IBM System x3500 Type 7977: Installation Guide

Statement 8:

CAUTION:

Never remove the cover on a power supply or any part that has the following

label attached.

Hazardous voltage, current, and energy levels are present inside any

component that has this label attached. There are no serviceable parts inside

these components. If you suspect a problem with one of these parts, contact

a service technician.

Statement 11:

CAUTION:

The following label indicates sharp edges, corners, or joints nearby.

Statement 17:

CAUTION:

The following label indicates moving parts nearby.

Attention: This product is suitable for use on an IT power distribution system

whose maximum phase to phase voltage is 240 V under any distribution fault

condition.

Safety xi

xii IBM System x3500 Type 7977: Installation Guide

Chapter 1. Introduction

This Installation Guide contains instructions for setting up your IBM® System x3500

Type 7977 server and basic instructions for installing some optional devices. More

detailed instructions for installing optional devices are in the User’s Guide on the

IBM System x Documentation CD, which comes with the server. This document

contains information about:

v Setting up and cabling the server

v Starting and configuring the server

v Installing some optional devices

v Solving problems

firmware and documentation updates are available, you can download them from

the IBM Web site. The server might have features that are not described in the

documentation that comes with the server, and the documentation might be updated

occasionally to include information about those features, or technical updates might

be available to provide additional information that is not included in the server

documentation. To check for updates, complete the following steps.

Changes are made periodically to the IBM Web site. Procedures for locating

Note:

firmware and documentation might vary slightly from what is described in this

document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click System x.

3. Under Popular links, click Software and device drivers for firmware updates, or click Publications lookup for documentation updates.

server comes with an IBM ServerGuide

The

™

Setup and Installation CD to help you

configure the hardware, install device drivers, and install the operating system.

The server comes with a limited warranty. Yo u can obtain up-to-date information about the server and other IBM server products at http://www.ibm.com/systems/x/.

Record information about the server in the following table. Yo u will need this information when you register the server with IBM.

Product name IBM System x3500 Machine type 7977 Model number _____________________________________________ Serial number _____________________________________________ Key serial number _____________________________________________ Key manufacturer _____________________________________________ Key phone number _____________________________________________

The model number and serial number are on labels on the bottom of the server and on the front, visible through the bezel, as shown in the following illustration.

Model type/serial

number

Important: The server keys cannot be duplicated by a locksmith. If you lose them,

order replacement keys from the key manufacturer. The key serial number and the telephone number of the manufacturer are on a tag that is attached to the keys.

If you plan to install the server in a rack, you must purchase a Tower-to-Rack Kit. For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/.

The IBM System x Documentation CD

The IBM System x Documentation CD contains documentation for the server in Portable Document Format (PDF) and includes the IBM Documentation Browser to help you find information quickly.

Hardware and software requirements

The IBM System x Documentation CD requires the following minimum hardware and software:

v Microsoft® Windows NT® XP, Windows® 2000, or Red Hat Linux

v 100 MHz microprocessor

v 32 MB of RAM

v Adobe Acrobat Reader 3.0 (or later) or xpdf, which comes with Linux operating

systems.

2 IBM System x3500 Type 7977: Installation Guide

Using the Documentation Browser

Use the Documentation Browser to browse the contents of the CD, read brief descriptions of the documents, and view documents, using Adobe Acrobat Reader or xpdf. The Documentation Browser automatically detects the regional settings in your server and displays the documents in the language for that region (if available). If a document is not available in the language for that region, the English-language version is displayed.

Use one of the following procedures to start the Documentation Browser:

v If Autostart is enabled, insert the CD into the CD drive. The Documentation

Browser starts automatically.

v If Autostart is disabled or is not enabled for all users, use one of the following

procedures:

– If you are using a Windows operating system, insert the CD into the drive and

click Start --> Run. In the Open field, type

e:\win32.bat

where e is the drive letter of the drive, and click OK.

– If you are using Red Hat Linux, insert the CD into the drive; then, run the

following command from the /mnt/cdrom directory:

sh runlinux.sh

Select the server from the Product menu. The Available Topics list displays all the documents for the server. Some documents might be in folders. A plus sign (+) indicates each folder or document that has additional documents under it. Click the plus sign to display the additional documents.

When you select a document, a description of the document is displayed under Topic Description. To select more than one document, press and hold the Ctrl key while you select the documents. Click View Book to view the selected document or documents in Acrobat Reader or xpdf. If you selected more than one document, all the selected documents are opened in Acrobat Reader or xpdf.

To search all the documents, type a word or word string in the Search field and click Search. The documents in which the word or word string appears are listed in order of the most occurrences. Click a document to view it, and press Crtl+F to use the Acrobat search function or press Alt+F to use the xpdf search function within the document.

Click Help for detailed information about using the Documentation Browser.

Chapter 1. Introduction 3

Notices and statements in this document

The caution and danger statements in this document are also in the multilingual

Safety Information document, which is on the IBM System x Documentation CD.

Each statement is numbered for reference to the corresponding statement in the

Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage might occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

4 IBM System x3500 Type 7977: Installation Guide

Features and specifications

The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply.

Table 1. Features and specifications

Microprocessor:

v Intel® Xeon™ dual-core or quad-core with 12

MB Level-2 cache

Important: Do not use dual-core and

quad-core processors in the same server.

v Support for up to two microprocessors v Support for Intel Extended Memory 64

Technology (EM64T)

Note:

Use the Configuration/Setup Utility

program to determine the type and speed of the microprocessors.

Memory:

v Minimum: 1 GB depending on server model,

expandable to 48 GB

v Type: 667 MHz, PC2-5300, ECC Fully

Buffered DIMMs (FBD) with double data rate (DDR) II, SDRAM

v Connectors: Twelve 240-pin dual inline

memory module (DIMM) connectors

Drives:

v IDE:

– DVD (standard) – CD, CD-RW, DVD/CD-RW (optional) – Maximum of two devices can be installed

v Diskette (optional): External USB 1.44 MB v Supported hard disk drives:

– Serial Attached SCSI (SAS) – Serial Advanced Technology Attachment

(S ATA)

Expansion

bays:

v Eight hot-swap SAS, 3.5-inch bays or 12

hot-swap SAS, 2.5-inch bays

v Three half-high 5.25-inch bays (DVD drive

installed)

Note: Full-high devices such as an optional

tape drive will occupy two half-high

5.25-inch bays.

PCI

and PCI-X expansion slots:

v Six PCI expansion slots

– Three PCI Express x8 (two x8 links and

one x4 link) – One PCI 33 MHz/32-bit – Two PCI-X 2.0 133 MHz/64-bit slots

Upgradeable

microcode:

System BIOS, service microprocessor, BMC, and SAS microcode

Power supply: Note: To upgrade to two 835-watt hot-swap

power supplies, install the redundant power and cooling option kit. Kit includes one 835-watt power-supply and three hot-swap fans.

v Standard: One 835-watt 11 0 V or 240 V ac

input dual-rated power supply

v Upgradeable to two 835-watt hot-swap power

supplies

Hot-swap fans:

v Three (standard) v Upgradeable to six fans (for redundant

cooling)

Note:

the redundant power and cooling option kit. Kit includes one 835-watt hot-swap power-supply and three hot-swap fans.

Size:

v Tower

– Height: 440 mm (17.3 in.) – Depth: 747 mm (29.4 in.) – Width: 218 mm (8.6 in.) – Weight: approximately 38 kg (84 lb) when

v Rack

– 5 U – Height: 218 mm (8.6 in.) – Depth: 696 mm (27.4 in.) – Width: 424 mm (16.7 in.) – Weight: approximately 34 kg (75 lb) when

Racks cm (1.75 inches). Each increment is referred to as a unit, or “U.” A 1-U-high device is 4.45 cm (1.75 inches) tall.

Integrated functions:

v Baseboard management controller (Intelligent

Platform Management Interface (IPMI) 2.0 compliant)

v Service microprocessor support for Remote

Supervisor Adapter II SlimLine

v Light path diagnostics v ServeRAID-8k (512 MB with battery backup)

and ServeRAID-8s SAS Controllers support RAID levels 0, 1, 1E,,5, 6, 10, 50, and 60

Note: The server will not start without a

RAID controller installed. – Eight 3.5–inch hard disk drive models:

– Twelve 2.5-inch hard disk drive models:

v Four Universal Serial Bus (USB) ports (2.0)

– Two on rear of server – Two on front of server

Broadcom 5721 and 5721KFB3 10/100/1000

Gigabit Ethernet controllers

v AT I PCI ES1000 video

– 16 MB video memory – VGA and SVGA compatible

v ATA-100 single-channel IDE controller (bus

mastering)

v Vitesse VSC7250 SAS/SATA RAID controller v Mouse connector v Keyboard connector v Serial connector

To upgrade to redundant cooling, install

fully configured or 20 kg (42 lb) minimum

are marked in vertical increments of 4.45

ServeRAID-8k

ServeRAID-8k and ServeRAID-8s

Acoustical noise emissions:

v Sound power, idle: 5.5 bel declared v Sound power, operating: 6.0 bel declared

Environment:

v Air temperature:

– Server on: 10° to 35°C (50.0° to 95.0°F);

altitude: 0 to 2134 m (7000 ft)

– Server off: -40° to 60°C (-40.0° to 140.4°F);

maximum altitude: 2134 m (7000 ft)

Humidity:

– Server on: 8% to 80% – Server off: 8% to 80%

Heat

output:

Approximate heat output in British thermal units (Btu) per hour:

v Minimum configuration: 2013 Btu per hour (590

watts)

v Maximum configuration: 2951 Btu per hour (865

watts)

Electrical

input:

v Sine-wave input (50-60 Hz) required v Input voltage low range:

– Minimum: 100 V ac – Maximum: 127 V ac

Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

v Approximate input kilovolt-amperes (kVA):

– Minimum: 0.60 kVA – Maximum: 0.88 kVA

Notes:

1. Power consumption and heat output vary depending on the number and type of optional features that are installed and the power-management optional features that are in use.

2. These levels were measured in controlled acoustical environments according to the procedures that are specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average stated values because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Chapter 1. Introduction 5

Major components of the server

Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on.

Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component.

The following illustration shows the major components in the server.

Heat-sink retention bracket

Microprocessor

Heat sink

Heat-sink filler

Power-supply filler

Power-supply cage

DIMM air duct

DIMMs

Cover

VRM

Processor baffle

System board

ServeRAID-8k

Power supply

Fan assembly

Hot-swap fan

Control panel assembly

SAS backplane

Hard disk drive EMC shield

Drive bay EMC shield

USB cable assembly

DVD drive

Hard disk drive

Bezel

6 IBM System x3500 Type 7977: Installation Guide

Chapter 2. Installing optional devices

This chapter provides basic instructions for installing optional hardware devices in the server. These instructions are intended for users who are experienced with setting up IBM server hardware. If you need more detailed instructions, see the

User’s Guide on the IBM System x Documentation CD.

Installation guidelines

Before you install optional devices, read the following information:

v Read the safety information that begins on page vii and the guidelines in

“Handling static-sensitive devices” on page 9. This information will help you work safely.

v When you install your new server, take the opportunity to download and apply

the most recent firmware updates. This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance. To download firmware updated to your server, complete the following steps.

Changes are made periodically to the IBM Web site. Procedures for

Note:

locating firmware and documentation might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click System x.

3. Under Popular links, click Software and device drivers.

For additional information about tools for updating, managing, and deploying firmware, see the System x and xSeries Tools Center at http:// publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.

v Before you install optional hardware, make sure that the server is working

correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly. If the server is not working correctly, see Chapter 5, “Solving problems,” on page 63 for diagnostic information.

v Observe good housekeeping in the area where you are working. Place removed

covers and other parts in a safe place.

v If you must start the server while the cover is removed, make sure that no one is

near the server and that no tools or other objects have been left inside the server.

v Do not attempt to lift an object that you think is too heavy for you. If you have to

lift a heavy object, observe the following precautions:

– Make sure that you can stand safely without slipping.

– Distribute the weight of the object equally between your feet.

– Use a slow lifting force. Never move suddenly or twist when you lift a heavy

object.

– To avoid straining the muscles in your back, lift by standing or by pushing up

with your leg muscles.

Make sure that you have an adequate number of properly grounded electrical

outlets for the server, monitor, and other devices.

v Back up all important data before you make changes to disk drives.

v Have a small flat-blade screwdriver available.

v You do not have to turn off the server to install or replace hot-swap power

supplies, hot-swap hard disk drives, hot-swap fans, or hot-plug Universal Serial Bus (USB) devices.

v Blue on a component indicates touch points, where you can grip the component

to remove it from or install it in the server, open or close a latch, and so on.

v Orange on a component or an orange label on or near a component indicates

that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component.

v When you have to access the inside of the server, you might find it easier to lay

the server on its side.

v You can install a maximum of two IDE devices in the server.

v For a list of supported optional devices for the server, go to http://www.ibm.com/

servers/eserver/serverproven/compat/us/.

System reliability guidelines

To help ensure proper cooling and system reliability, make sure that the following requirements are met:

v Each of the drive bays has a drive or an electromagnetic compatibility (EMC)

shield installed in it.

v If the server has redundant power, each of the power-supply bays has a power

supply installed in it.

v There is adequate space around the server to allow the server cooling system to

work properly. Leave approximately 50 mm (2.0 in.) of open space around the front and rear of the server. Do not place objects in front of the fans. For proper cooling and airflow, replace the left-side cover before you turn on the server. Operating the server for extended periods of time (more than 30 minutes) with the left-side cover removed might damage server components.

v You have followed the cabling instructions that come with optional adapters.

v You have replaced a failed fan within 48 hours.

v You have replaced a hot-swap drive within 2 minutes of removal.

v You do not remove the air ducts or air baffles while the server is running.

Operating the server without the air ducts or air baffles might cause the microprocessor to overheat.

v Microprocessor socket 2 always contains either a microprocessor baffle or a

microprocessor and heat sink.

Working inside the server with the power on

The server supports hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on:

v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts

before you work inside the server; do not wear cuff links while you are working inside the server.

v Do not allow your necktie or scarf to hang inside the server.

v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist

watches.

8 IBM System x3500 Type 7977: Installation Guide

v Remove items from your shirt pocket, such as pens and pencils, that might fall

into the server as you lean over it.

v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws,

into the server.

Handling static-sensitive devices

Attention: Static electricity can damage the server and other electronic devices.

To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the following precautions:

v Limit your movement. Movement can cause static electricity to build up around

you.

v Wear an electrostatic-discharge wrist strap, if one is available.

v Handle the device carefully, holding it by its edges or its frame.

v Do not touch solder joints, pins, or exposed circuitry.

v Do not leave the device where others can handle and damage it.

v While the device is still in its static-protective package, touch it to an unpainted

metal part of the server for at least 2 seconds. This drains static electricity from the package and from your body.

v Remove the device from its package and install it directly into the server without

setting down the device. If it is necessary to set down the device, put it back into its static-protective package. Do not place the device on the server cover or on a metal surface.

v Take additional care when handling devices during cold weather. Heating reduces

indoor humidity and increases static electricity.

Chapter 2. Installing optional devices 9

Opening the bezel

Important: Before you install optional hardware, make sure that the server is

working correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly. If the server is not working correctly, see the Problem

Determination and Service Guide for diagnostic information.

The following illustration shows how to remove the bezel from the server.

Notes:

1. You do not have to remove the left-side cover to remove the bezel from the

2. You must unlock the left-side cover lock to open or remove the bezel.

server.

To remove the bezel, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 7.

2. Using the supplied key, unlock the left-side cover and bezel.

3. Press on the left edge of the bezel and rotate it away from the server until it is fully open to 180°. The right edge of the bezel will be resting against the side of the server chassis when the bezel is fully open. If the bezel is rotated further than 180°, the break-away hinges will come apart without damaging the bezel. To reattach the bezel, see “Reattaching the bezel” on page 32.

10 IBM System x3500 Type 7977: Installation Guide

Removing the left-side cover

The following illustration shows how to remove the left-side cover from the server.

Cover release latch

Lock

To remove the server left-side cover, complete the following steps:

1. Read the safety information that begins on page vii and the guidelines in “Handling static-sensitive devices” on page 9.

2. Using the supplied key, unlock the left-side cover.

3. Pull the cover-release latch down and rotate the top edge of the cover away from the server.

Attention: For proper cooling and airflow, replace the cover before you turn

on the server. Operating the server for extended periods of time (more than 30 minutes) with the cover removed might damage server components.

4. Remove the left-side cover from the server.

Left-side cover

Installing a memory module

The following notes describe the types of dual inline memory modules (DIMMs) that the server supports and other information that you must consider when you install DIMMs:

v The server supports 667 MHz, 1.8 V, 240-pin, PC2-5300 double-data-rate (DDR)

II, fully buffered synchronous dynamic random-access memory (SDRAM) with error correcting code (ECC) DIMMs. These DIMMs must be compatible with the latest 5300 SDRAM Fully Buffered DIMM (FBD) specification. For a list of supported optional devices for the server, go to http://www.ibm.com/servers/ eserver/serverproven/compat/us/.

v When you install additional DIMMs, be sure to install them in pairs. The DIMMs

in each pair must be the same size and type. You can mix compatible DIMMs from various manufacturers.

v The second pair does not have to contain DIMMs of the same size, speed, type,

and technology as the first pair when the server is operating in a non-mirroring mode.

Chapter 2. Installing optional devices 11

Channel 1

Channel 0

DIMM 6 DIMM 5 DIMM 4

Branch 0

DIMM 3 DIMM 2 DIMM 1

DIMM 12 DIMM 11 DIMM 10

Branch 1

DIMM 9 DIMM 8 DIMM 7

Channel 3

Channel 2

v Installing additional DIMMs in both memory branches will improve system

performance.

v The server supports memory mirroring (mirroring mode) and online-spare

memory.

– Memory mirroring replicates and stores data on DIMMs within two branches

simultaneously. You must enable memory mirroring through the Configuration/Setup Utility program (for more information, see the section about configuring the server in the User’s Guide on the IBM System x

Documentation CD). To enable memory mirroring in the Configuration/Setup

Utility program, select Devices and I/O Ports → Advanced Chipset Control → Memory Branch Mode. Use the arrow keys to change the Memory Branch Mode setting to Mirror; then, save your changes. When you use memory

mirroring, consider the following information:

- The maximum available memory is reduced to 16 GB; 32 GB is available in non-mirroring mode.

- The minimum memory configuration is four identical DIMMs. Yo u must install identical pairs of fully buffered, dual inline memory modules (DIMMs) in all four DIMM connectors (same size, type, speed, and technology). These DIMMs must span both branches and all four channels. For example, when you install the first four DIMMs, you must install two DIMMs in branch 0 (one in channel 0 and one in channel 1) and two DIMMs in branch 1 (one in channel 2 and one in channel 3). See Table 2 for the DIMM installation sequence.

- When you upgrade the server to eight DIMMs, the DIMMs that are next to each other (for example, DIMM connector 1 and DIMM connector 4) within the channels of a branch must be identical in size, type, speed, and technology. However, the DIMMs in the connectors above and below each other within the channels of a branch do not have to be identical to each other (for example, the DIMMs in DIMM connector 1 and DIMM connector

2).

- Both branches operate in dual-channel mode.

The following table shows the DIMM configuration upgrade sequence for mirroring mode.

Table 2. DIMM upgrade configuration sequence in mirroring mode

Number of DIMMs DIMM connectors

4 1, 4, 7, 10

8 1, 4, 7, 10, 2, 5, 8, 11

12 1, 4, 7, 10, 2, 5, 8, 11, 3, 6, 9, 12

12 IBM System x3500 Type 7977: Installation Guide

– Online-spare memory disables a failed rank pair of DIMMs from the system

configuration and activates an online-spare rank pair of DIMMs to replace the failed rank pair of DIMMs. For an online-spare pair of DIMMs to be activated, you must enable this feature and have installed an additional rank pair of DIMMs of the same speed, type, size (or larger), and technology as the failed pair of DIMMs. You must enable the feature through the Configuration/Setup Utility program. To enable online-spare memory in the Configuration/Setup Utility program, select Devices and I/O Ports → Advanced Chipset Control →

Memory Branch Mode. Use the arrow keys to change the setting for Branch 0 Rank Sparing or Branch 1 Rank Sparing to Enabled; then, save your

changes. For more information, see the section about configuring the server in the User’s Guide on the IBM System x Documentation CD. When you use online-spare memory, you must consider the following information:

- You cannot enable online-spare memory while the server is operating in

mirroring mode.

- When using online-spare memory the two memory branches operate

independently of each other. You can enable online-spare memory for one or both branches.

- Online-spare memory reduces the amount of available memory.

- The BIOS code assigns the online-spare DIMM pairs according to your

DIMM configuration.

- Online-spare memory works by copying information from a failed DIMM

rank to another good DIMM rank within the same memory branch.

- Online-spare memory can not copy information from one branch to the

other.

Chapter 2. Installing optional devices 13

CH3

DIMM 10

Minimum configuration: one pair of DIMMs

(Branch 0 works independently of Branch 1)

BR1

CH2

DIMM 7

CH1

DIMM 4

Rank 1 is sparing to Rank 0

BR0

Rank 0

Rank 1

CH0

DIMM 1

A pair of two identical double rank modules: same size, speed, and organization

DIMM 11

DIMM 12

CH3

DIMM 10

DIMM 11

DIMM 12

Rank 4 is used to spare any defective rank of rank 0, 2, and 3

DIMM 8

DIMM 9

Other Configuration: Multiple Pairs of DIMMs

(Branch 0 works independently of Branch 1)

BR1

CH2

DIMM 7

DIMM 8

DIMM 9

DIMM 5

DIMM 6

CH1

DIMM 4

DIMM 5

DIMM 6

BR0

Rank 0 512 MB

Rank 1 Empty

Rank 2 512 MB

Rank 3 512 MB

Rank 4 1 GB

Rank 5 Empty

DIMM 2

DIMM 3

CH0

DIMM 1

DIMM 2

DIMM 3

A pair of two identical single rank modules (512MB)

A pair of two identical double rank modules (1GB)

A pair of two identical single rank modules (1GB)

- A rank is defined as an area or block of 64 bits that is created by using some or all of the chips on a DIMM. For an ECC DIMM, a memory rank is a block of 72 data bits (64 bits plus 8 ECC bits).

- The minimum memory configuration is two single-rank DIMMs that are installed in branch 0, DIMM connector 1 (in channel 0) and connector 4 (in channel 1); however, online-sparing is not supported with this configuration.

- To support online-sparing in branch 0, you must add a second pair of DIMMs. The spare pair of DIMMs can be single-rank or double-rank and must be the same speed, type, size (or larger), and technology as the failed pair of DIMMs. The spare pair must be installed in branch 0, DIMM connector 2 (in channel 0) and connector 5 (in channel 1). Branch 0 and branch 1 operate independently.

The following notes apply when the server operates in non-mirroring mode

(normal mode):

– DIMMs must be installed in matched pairs. If you install a second pair of

DIMMs in DIMM connector 7 and DIMM connector 10, they do not have to be the same size, speed, type, and technology as the DIMMs in DIMM connector

14 IBM System x3500 Type 7977: Installation Guide

1 and DIMM connector 4. However, the size, speed, type, and technology of the DIMMs that you install in DIMM connector 7 and DIMM connector 10 must match each other.

– The following table shows the DIMM upgrade configuration sequence for

operating in non-mirroring mode (normal mode).

Table 3. 5. DIMM upgrade configuration sequence in non-mirroring mode

Number of DIMMs DIMM connectors

2 1, 4

4 1, 4, 7, 10

6 1, 4, 7, 10, 2, 5

8 1, 4, 7, 10, 2, 5, 8, 11

10 1, 4, 7, 10, 2, 5, 8, 11, 3, 6

12 1, 4, 7, 10, 2, 5, 8, 11, 3, 6, 9, 12

v You do not have to save new configuration information when you install or

remove DIMMs.

v See the User’s Guide on the IBM System x Documentation CD for more

information about memory mirroring and online-spare memory.

following illustration shows how to install DIMMs on the system board.

The

DIMM 4

DIMM 3

DIMM 2

DIMM 1

DIMM 6

DIMM 5

DIMM 10

DIMM 7

DIMM 12

DIMM11

DIMM 9

DIMM 8

v Install the DIMMs in the order shown in the following table.

Table 4. DIMM installation sequence

Memory in Non-mirroring mode Memory in mirroring mode

Number of DIMMs DIMM connectors Number of DIMMs DIMM connectors

1 1 4 1, 4, 7, 10

2 1, 4 8 1, 4, 7, 10, 2, 5, 8, 11

4 1, 4, 7, 10 12 1, 4, 7, 10, 2, 5, 8, 11,

3, 6, 9, 12

Chapter 2. Installing optional devices 15

Table 4. DIMM installation sequence (continued)

Memory in Non-mirroring mode Memory in mirroring mode

6 1, 4, 7, 10, 2, 5

8 1, 4, 7, 10, 2, 5, 8, 11

10 1, 4, 7, 10, 2, 5, 8, 11, 3,

12 1, 4, 7, 10, 2, 5, 8, 11, 3,

6, 9, 12

To install DIMMs in the server, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 7.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.

3. Remove the left-side cover.

Attention: When you handle static-sensitive devices, take precautions to

avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices” on page 9.

Statement 11:

Release latch

CAUTION: The following label indicates sharp edges, corners, or joints nearby.

16 IBM System x3500 Type 7977: Installation Guide

Power supply

Statement 17:

CAUTION: The following label indicates moving parts nearby.

4. Remove the power supply and power-supply filler from the server by pressing down on the release latch while you pull out on the plastic handle.

Note: The power supply, power-supply filler, or power supplies must be

removed before you attempt to rotate the power-supply cage out of the way.

Power-supply

Power-supply cage assembly

cage handle

5. Lift the power-supply cage handle on the rear of the power supply cage, and rotate the power-supply cage out of the way until it latches in place. Let the power-supply cage rest on the rear power-supply structure support bracket.

Attention: To avoid breaking the retaining clips or damaging the DIMM

connectors, open and close the clips gently.

6. Install the DIMMs into DIMM connectors:

Chapter 2. Installing optional devices 17

a. Open the retaining clip on each end of the DIMM connector.

b. Touch the static-protective package that contains the DIMM to any unpainted

metal surface on the server. Then, remove the DIMM from the package.

c. Turn the DIMM so that the DIMM keys align correctly with the slot.

d. Insert the DIMM into the connector.

Power supply support bracket

Power supply release tab

7. Raise the power-supply cage slightly and press and hold the release tab on the rear power-supply support bracket; then, lower the power-supply structure into position. For clarity, the power-supply cage is not shown in the illustration for clarity.

8. Install the power supply or power supplies in the power-supply cage.

you have other devices to install or remove, do so now. Otherwise, go to

If “Completing the installation” on page 30.

18 IBM System x3500 Type 7977: Installation Guide

Installing redundant power and cooling

You can install a second 835-watt hot-swap power supply. This upgrade option includes a hot-swap power supply, two hot-swap fans, a fan structure with an air duct and a single hot-swap fan, and a fan power cable. Yo u must also purchase a second power cord to connect the power supply to the power source.

To install the redundant power and cooling option, complete the following steps:

1. Read the safety information that begins on page vii and the guidelines in “Handling static-sensitive devices” on page 9.

Attention: Static electricity that is released to internal server components

when the server is powered-on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server with the power on.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables. Remove the left-side cover.

3. Remove all adapters.

Fan air baffle

4. Remove the fan air baffle from the fan cage assembly by pushing in on the tab

Hot-swap fan

on the back of the air baffle; then, push the baffle to the left and lift it out of the fan cage assembly.

5. Install two hot-swap fans in the empty bays of the fan cage assembly.

Chapter 2. Installing optional devices 19

Power supply

Release latch

6. Remove the power supply and power supply filler from the server by pressing down on the release latch while you pull out.

Power-supply

Power-supply cage assembly

cage handle

7. Lift the power-supply cage handle on the rear of the power-supply cage, and rotate the power-supply cage out of the way until it latches in place. Let the power-supply cage rest on the rear power-supply structure support bracket.

8. Install the transition duct on the edge of the DIMM air baffle.

20 IBM System x3500 Type 7977: Installation Guide

Positioning pins

DIMM air duct

Plastic push pins

Transition duct

Rivet

a. Remove the plastic push pins that secure the DIMM air duct to the

power-supply cage.

1) Grasp the top of the plastic push pins and pull them out of the rivets.

2) Grasp the rivets and pull them out of the mounting holes and set them to the side.

If the DIMM air duct in your server is secured with screws,

Note:

remove the screws.

Push the air duct up toward the rear of the power-supply cage. When the

locator pins are free of the power-supply cage, you can remove the air duct from the server.

c. Position the transition duct so that the two tabs are directly over the slots

on the side of the DIMM air duct.

d. Slide the transition duct into the slots until it clicks into place.

9. Reinstall the DIMM air duct onto the power-supply cage.

Chapter 2. Installing optional devices 21

Power supply support bracket

Power supply release tab

10. Raise the power-supply cage slightly and press and hold the release tab on the rear power-supply support bracket; then, lower the power-supply structure into position. For clarity, the power-supply cage is not shown in the illustration.

Rear fan assembly with baffle

11. Install the rear fan and fan structure on the chassis:

a. Align the clips on the rear fan assembly with the holes in the chassis.

b. Slide the assembly toward the power-supply cage until it stops.

22 IBM System x3500 Type 7977: Installation Guide

Rear Fan Connector

c. Connect the fan power cable to the connector on the system board.

Install the adapters.

12.

13. Install the left-side cover.

14. From the rear of the server, install the power supplies into the server. Push each power supply until it stops and clicks into place.

15. Connect one end of each power cord into the connector on the back of each power supply, and connect the other end of each power cord to a properly grounded electrical outlet.

16. Make sure that the ac power LED on the top of each power supply is lit, indicating that the power supply is operating correctly. If the server is turned on, make sure that the dc power LED on the top of the power supply is lit also.

17. Reconnect the external cables.

you have other devices to install or remove, do so now. Otherwise, go to

If “Completing the installation” on page 30.

Installing a hot-swap hard disk drive

The following notes describe the types of hard disk drives that the server supports and other information that you must consider when installing a hard disk drive:

v Depending on model, the server supports up to eight 1-inch (26 mm) slim high,

3.5-inch SAS/SATA hot-swap hard disk drives or up to twelve 1-inch (26 mm) slim-high, 2.5-inch, SAS/SATA hot-swap hard disk drives in the standard hot-swap bays.

Chapter 2. Installing optional devices 23

v The hot-swap bays are arranged vertically in the standard hard disk drive cage;

the bay numbers are 0 through 7 (from top to bottom) on models with eight hard disk drives and 0 through 11 (from top to bottom) on models with twelve hard disk drives.

v For a list of supported optional devices for the server, see http://www.ibm.com/

servers/eserver/serverproven/compat/us/.

v Inspect the drive tray for signs of damage.

v Make sure that the drive is correctly installed in the tray.

v See the documentation for the ServeRAID-8k, ServeRAID-8s, and the optional

ServeRAID-10is SAS controllers for instructions for installing a hard disk drive.

v All hot-swap drives in the server must have the same throughput speed rating;

using drives with different speed ratings might cause all drives to operate at the throughput speed of the slowest drive.

v To minimize the possibility of damage to the hard disk drives when you are

installing them in a rack configuration, install the server in the rack before you install the hard disk drives.

v You do not have to turn off the server to install hot-swap drives in the hot-swap

drive bays. However, you must turn off the server when you perform any steps that involve installing or removing cables.

v Do not mix SAS and SATA drives in the same array.

v The drive ID of each hot-swap hard disk drive is printed on the label on the side

of the drive cage.

following illustration shows how to install a hot-swap hard disk drive.

The

EMC shield

Hard disk drive

Drive tray

Drive tray handle (in open position)

To install a hot-swap hard disk drive, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 7.

2. Remove the bezel from the server.

3. Remove the EMC shield from one of the empty hot-swap bays.

4. Make sure that the tray handle is open; then, install the hard disk drive into the hot-swap bay.

Notes:

1. When you turn on the server, check the hard disk drive status LEDs to verify that the hard disk drive is operating correctly.

If the amber hard disk drive status LED for a drive is lit continuously, that drive is faulty and must be replaced. If the green hard disk drive activity LED is flashing, the drive is being accessed.

24 IBM System x3500 Type 7977: Installation Guide

2. If you plan to configure the server for RAID operations through the ServeRAID-8k controller, the ServeRAID-8s controller, the optional ServeRAID-10is controller, or a combination of these controllers, you must configure the disk arrays before you install the operating system. See the ServeRAID™ documentation on the IBM ServeRAID Support CD for additional information about RAID operation and complete instructions for using ServeRAID Manager.

Installing an additional microprocessor

The following notes describe the type of microprocessor that the server supports and other information that you must consider when you install a microprocessor:

v For a list of supported optional devices for the server, see http://www.ibm.com/

servers/eserver/serverproven/compat/us/.

v See the System x3500 Type 7977 User’s Guide on the IBM System x

Documentation CD for details about how to install a microprocessor.

v The server supports Intel Xeon dual-core or quad-core 1.6 GHz or higher

microprocessors in each socket. If you are installing two microprocessors, they must be the same cache size and type, and the same clock speed.

v Some models support dual-core processors and quad-core processors. Do not

mix dual-core processors and quad-core processors in the same server. Install all dual-core or all quad-core processors in the server.

v Read the documentation that comes with the microprocessor to determine

whether you must update the basic input/output system (BIOS) code in the server. To download the most current level of BIOS code for the server, go to http://www.ibm.com/systems/support/.

v Obtain an SMP-capable operating system. For a list of supported operating

systems, see http://www.ibm.com/servers/eserver/serverproven/compat/us/.

v You can use the Configuration/Setup Utility program to determine the specific

type of microprocessor in the server.

install a microprocessor, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 7.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.

3. Lay the server on its side; then, remove the left-side cover.

Attention: When you handle static-sensitive devices, take precautions to

avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices” on page 9.

4. Remove the microprocessor air duct from the fan structure. Squeeze the two tabs on the top of the air duct together and lift the air duct out of the server.

5. Remove the microprocessor baffle and the protective film from the second microprocessor socket.

Chapter 2. Installing optional devices 25

Heatsink 2

Microprocessor

Microprocessor 2

release lever

Microprocessor 2 VRM

6. Install the VRM.

7. Install the microprocessor:

a. Touch the static-protective package that contains the new microprocessor to

any unpainted metal surface on the server; then, remove the microprocessor from the package.

b. Release the microprocessor retention latch by pressing down on the end,

moving it to the side, and slowly releasing it to the open (up) position.

Microprocessor release lever (fully open)

Microprocessor bracket frame

c. Close the microprocessor bracket frame; then, close the microprocessor

retention latch and lock it securely in place.

d. Close the microprocessor-release lever to secure the microprocessor.

Open the heat-sink release lever and install a heat sink on the microprocessor

8. with the thermal grease side down; then, close the release lever.

26 IBM System x3500 Type 7977: Installation Guide

Attention: Do not touch the thermal grease on the bottom of the heat sink

after you remove the plastic cover. Touching the thermal grease will contaminate it.

9. Reinstall the microprocessor air duct on the fan cage.

you have other devices to install or remove, do so now. Otherwise, go to

If “Completing the installation” on page 30.

Installing an adapter

The following notes describe the types of adapters that the server supports and other information that you must consider when you install an adapter:

v Locate the documentation that comes with the adapter and follow those

instructions in addition to the instructions in this section. If you must change the switch or jumper settings on the adapter, follow the instructions that come with the adapter.

v Avoid touching the components and gold-edge connectors on the adapter.

v PCI slot 6 supports half-length 5.0 V PCI adapters only.

v PCI slot 1 supports half-length 3.3 V PCI adapters only.

v PCI slots 2 through 5 support full-length 3.3 V signaling adapters only.

v The PCI configuration:

– Slot 1 is a PCI-Express x8 slot with x4 links, PCI Express 1.0a compliant.

– Slot 2 and 3 are PCI-Express x8 slots with x8 links, PCI Express 1.0a

compliant. is the default slot for the optional ServeRAID-10is controller or the ServeRAID-8s controller.

– Slots 4 and 5 are PCI-X 133/64 slots, PCI-X 2.0 compliant.

– Slot 6 is a PCI 33/32 slot, PCI 2.2 compliant.

The ServeRAID-8k, ServeRAID-8s, and the optional ServeRAID-10is SAS

Note:

controllers override the standard functionality of the integrated SAS/SATA controller with RAID capabilities.

v The system scans PCI slots 1 through 6 to assign system resources. The system

then starts (boots) the system devices in the following order, if you have not changed the default boot precedence: integrated Ethernet controller, ServeRAID-8k SAS controller, and then PCI, PCI-X, and PCI-Express slots.

Note: To change the boot precedence for PCI and PCI-X devices, start the

Configuration/Setup Utility program and select Start Options from the main menu. See the User’s Guide on the IBM System x Documentation CD for details about using the Configuration/Setup Utility program.

v The server uses a rotational interrupt technique to configure PCI adapters so that

you can install PCI adapters that do not support sharing of PCI interrupts.

v In models with 12 hard disk drives, a ServeRAID-8s controller must be installed

in PCI slot 2 and a ServeRAID-8k controller in the ServeRAID connector on the system board.

install an adapter, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 7.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables. Remove the left-side cover.

Chapter 2. Installing optional devices 27

3. See the documentation that comes with the adapter for any cabling instructions and information about jumper or switch settings. (It might be easier for you to route cables before you install the adapter.)

Rear adapter retention bracket

Adapter

Front adapter retention bracket

4. Open the front and rear adapter retention brackets.

5. Remove the expansion-slot cover.

6. If you are installing a full-length adapter, remove the blue adapter guide (if any) from the end of the adapter; then, lift the adapter-retention clip on the adapter-support bracket. Otherwise, continue with the next step.

Adapter guide

7. Press the adapter firmly into the expansion slot, lower the adapter retention brackets, and make sure that the brackets are closed. To release the rear adapter retention bracket, press up on the retention clip while you rotate the bracket forward.

Attention: Incomplete insertion might cause damage to the system board or

the adapter.

28 IBM System x3500 Type 7977: Installation Guide

8. Connect any required cables to the adapter.

you have other devices to install or remove, do so now. Otherwise, go to

If “Completing the installation” on page 30.

Installing an IBM Remote Supervisor Adapter II SlimLine

An optional IBM Remote Supervisor Adapter II SlimLine can be installed only in its dedicated connector on the system board. The Remote Supervisor Adapter II SlimLine is not cabled to the system board.

To install a Remote Supervisor Adapter II SlimLine, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 7.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.

3. Remove the left-side cover.

4. Carefully lay the server on its right side and remove the left-side cover.

Adapter retention bracket

Remote Supervisor Adapter II SlimLine retention tab

Remote Supervisor Adapter II SlimLine

5. Open the rear adapter retention bracket and install the Remote Supervisor Adapter II SlimLine retention tab that comes with the adapter on the bracket by clipping it onto the adapter retention bracket.

Chapter 2. Installing optional devices 29

Remote Supervisor II SlimLine adapter

6. Carefully grasp the Remote Supervisor Adapter II SlimLine by its top edge or upper corners, and align it with the Remote Supervisor Adapter II SlimLine guide and the connector on the system board.

Attention: Incomplete insertion might cause damage to the system board or

the adapter.

7. Press the Remote Supervisor Adapter II SlimLine firmly into the connector and under the retention clip on the Remote Supervisor Adapter II SlimLine support bracket.

8. Close the rear adapter retention bracket.

you have other devices to install or remove, do so now. Otherwise, go to

If “Completing the installation.”

Completing the installation

To complete the installation, complete the following steps:

1. Install the bezel:

a. Align the tabs on the left-side of the bezel with the slots on the server

chassis.

b. Insert the tabs into the slots and close the bezel.

Install the left-side cover.

Remote Supervisor II SlimLine adapter retainer clip

Remote Supervisor II SlimLine adapter support bracket

30 IBM System x3500 Type 7977: Installation Guide

Cover release latch

Lock

Left-side cover

a. Position the left-side cover so that the handle is at the top.

b. Place the bottom edge of the cover onto the bottom edge of the server.

c. Rotate the top edge of left-side cover toward the server; then, press down

on the cover until it clicks into place.

d. Using the supplied key, lock the left-side cover and bezel.

3. Connect the cables and power cords. See “Connecting the cables” for more information.

Connecting the cables

Notes:

1. Turn off the server before you connect any cables to or disconnect any cables from the server or hot-plug adapter.

2. For additional cabling instructions, see the User’s Guide on the IBM System x

Documentation CD and the documentation that comes with the optional devices.

It might be easier for you to route any cables before you install certain optional devices.

3. Cable identifiers are printed on the cables that come with the server and optional devices. Use these identifiers to connect the cables to the correct connectors.

The following illustration shows the location of the input and output connectors on the rear of the server.

Note: There are two USB connectors on the front of the server. (See “Front view”

on page 35 for the location of these two USB connectors.)

Chapter 2. Installing optional devices 31

Power cord

AC power LED

DC power LED

Mouse

Keyboard

Serial 1

(COM 1)

Parallel

Video

USB 4

Ethernet 10/100/1000

USB 3

Ethernet 10/100/1000

RJ-45

Serial 2

(COM 2)

Reattaching the bezel

The bezel comes with break-away hinges that are designed so that you can easily reattach the bezel if the bezel is opened beyond 180° or if excessive pressure is applied to the bezel.

Sliding hinge mount

To reattach the bezel, complete the following steps:

1. Press on the rear of the sliding hinge mount on the bezel until it extends beyond the edge of the bezel and hold it in place.

2. Align the two halves of the hinge.

3. Press the two halves of the hinge together until they click into place; then, release the hinge assembly.

32 IBM System x3500 Type 7977: Installation Guide

4. Repeat step 2 for the remaining hinge.

Updating the server configuration

When you start the server for the first time after you add or remove an internal or external device, you might receive a message that the configuration has changed. The Configuration/Setup Utility program starts automatically so that you can save the new configuration settings. For more information, see the section about configuring the server in the User’s Guide on the IBM System x Documentation CD.

Some optional devices have device drivers that you must install. See the documentation that comes with each device for information about installing device drivers.

The server comes with at least one microprocessor. If more than one microprocessor is installed, the server can operate as a symmetric multiprocessing (SMP) server. You might have to upgrade the operating system to support SMP. For more information, see the section about using the ServerGuide Setup and

Installation CD in the User’s Guide and the operating-system documentation.

If the server has an optional RAID adapter and you have installed or removed a hard disk drive, see the documentation that comes with the RAID adapter for information about reconfiguring the disk arrays.

If you have installed a Remote Supervisor Adapter II SlimLine to manage the server remotely, see the Remote Supervisor Adapter II SlimLine User’s Guide, which comes with the adapter, for information about setting up, configuring, and using the adapter.

For information about configuring the integrated Gigabit Ethernet controller, see the User’s Guide.

Chapter 2. Installing optional devices 33

34 IBM System x3500 Type 7977: Installation Guide

Chapter 3. Server controls, connectors, LEDs, and power

This chapter describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off.

Front view

The following illustration shows the controls and LEDs on the front of the server.

Note: The front bezel door is not shown so that the drive bays are visible.

DVD drive activity LED (green)

System power LED

Power-control button

Hard disk drive activity LED

System locator LED

System-information LED

System-error LED

USB 2 USB 1

DVD-eject button

Hard disk drive status LED (amber)

Hard disk drive activity LED (green)

System power LED: When this LED is lit and not flashing, it indicates that the

server is turned on. When this LED is flashing, it indicates that the server is turned off and is still connected to an ac power source. When this LED is off, it indicates that ac power is not present, or the power supply or the LED itself has failed. A power LED is also on the rear of the server.

Power-control button: Press this button to turn the server on and off manually. A

power-control-button shield comes with the server. You can install this disk-shaped shield to prevent the server from being turned off accidentally.

Hard disk drive activity LED: When this LED is flashing, it indicates that a hard

disk drive is in use.

System locator LED: Use this LED to visually locate the server among other

servers. You can use IBM Director to light this LED remotely.

System-information LED: When this amber LED is on, the server power supplies

are nonredundant, or some other noncritical event has occurred. The event is recorded in the error log. Check the light path diagnostic panel for more information (see the Problem Determination and Service Guide on the IBM System x

Documentation CD).

System-error LED: When this amber LED is lit, it indicates that a system error has

occurred. Use the diagnostic LED panel and the system service label on the inside of the left-side cover to further isolate the error. See the Problem Determination and

Service Guide on the IBM System x Documentation CD for additional information.

USB 2 connector: Connect a USB device to this connector.

USB 1 connector: Connect a USB device to this connector.

DVD-eject button: Press this button to release a CD or DVD from the DVD drive.

Hard disk drive status LED: When this LED is lit, it indicates that the associated

hard disk drive has failed. If an optional RAID adapter is installed in the server and the LED flashes slowly (one flash per second), the drive is being rebuilt. If the LED flashes rapidly (three flashes per second), the controller is identifying the drive.

Hard disk drive activity LED: When this LED is flashing, it indicates that the drive

is in use.

DVD drive activity LED: When this LED is lit, it indicates that the DVD drive is in

use.

36 IBM System x3500 Type 7977: Installation Guide

Rear view

The following illustration shows the connectors and LEDs on the rear of the server.

Ethernet 10/100/1000

Power cord

AC power LED

DC power LED

Mouse

Keyboard

Serial 1

(COM 1)

Parallel

Video

USB 4

USB 3

RJ-45

Serial 2

(COM 2)

Power-cord connector: Connect the power cord to this connector.

Mouse connector: Connect a mouse or other PS/2 device to this connector.

Keyboard connector: Connect a PS/2 keyboard to this connector.

Serial 1 (COM 1) connector: Connect a 9-pin serial device to this connector.

Parallel connector: Connect a parallel device to this connector.

Video connector: Connect a monitor to this connector.

USB 4 connector: Connect a USB device to this connector.

Ethernet connector: Use this connector to connect the server to a network.

USB 3 connector: Connect a USB device to this connector.

Ethernet connector: Use this connector to connect the server to a network.

RJ-45 connector: Use this connector to connect the optional Remote Supervisor

Adapter II SlimLine to a network.

Chapter 3. Server controls, connectors, LEDs, and power 37

Serial 2 (COM 2) connector: Connect a 9-pin serial device to this connector. This

connector can also be redirected in the Configuration/Setup Utility program for use with the baseboard management controller (BMC) or Remote Supervisor Adapter II SlimLine to control the server remotely. Do not connect any 9-pin serial devices to this connector when it is configured for use with the BMC or Remote Supervisor Adapter II SlimLine.

Note: When this connector is configured for use with the system management, do

not connect any other 9-pin serial devices to this connector.

38 IBM System x3500 Type 7977: Installation Guide

Server power features

When the server is connected to an ac power source but is not turned on, the operating system does not run, and all core logic except for the service microprocessor is shut down; however, the server can respond to requests from the service microprocessor (also called the baseboard management controller), such as a remote request to turn on the server. The power-on LED flashes to indicate that the server is connected to ac power but is not turned on.

Turning on the server

Approximately 20 seconds after the server is connected to ac power, the power-control button becomes active, one or more fans might start running, and you can turn on the server and start the operating system by pressing the power-control button.

The server can also be turned on in any of the following ways:

v If a power failure occurs while the server is turned on, the server will restart

automatically when power is restored.

v If the server is connected to an Advanced System Management interconnect

network that contains at least one server with an optional Remote Supervisor Adapter II SlimLine installed, the server can be turned on from the Remote Supervisor Adapter user interface.

v If your operating system supports the systems-management software for an

optional Remote Supervisor Adapter II SlimLine, the systems-management software can turn on the server.

v If your operating system supports the Wake on LAN® feature, the Wake on LAN

feature can turn on the server.

When 4 GB or more of memory (physical or logical) is installed, some

Note:

memory is reserved for various system resources and is unavailable to the operating system. The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured PCI devices.

Chapter 3. Server controls, connectors, LEDs, and power 39

Turning off the server

When you turn off the server and leave it connected to ac power, the server can respond to requests from the service microprocessor, such as a remote request to turn on the server. While the server remains connected to ac power, one or more fans might continue to run. To remove all power from the server, you must disconnect it from the power source.

Some operating systems require an orderly shutdown before you turn off the server. See your operating-system documentation for information about shutting down the operating system.

Statement 5:

The server can be turned off in any of the following ways:

v You can turn off the server from the operating system, if your operating system

supports this feature. After an orderly shutdown of the operating system, the server will be turned off automatically.

v You can press the power-control button to start an orderly shutdown of the

operating system and turn off the server, if your operating system supports this feature.

v If the operating system stops functioning, you can press and hold the

power-control button for more than 4 seconds to turn off the server.

v If the server is connected to an Advanced System Management interconnect

network that contains at least one server with an optional Remote Supervisor Adapter II SlimLine installed, the server can be turned off from the Remote Supervisor Adapter II SlimLine user interface.

v If an optional Remote Supervisor Adapter II SlimLine is installed in the server, the

server can be turned off from the Remote Supervisor Adapter II SlimLine user interface.

v The integrated system management microprocessor can turn off the server as an

automatic response to a critical system failure.

v You can turn off the server through a request from the service microprocessor.

40 IBM System x3500 Type 7977: Installation Guide

Chapter 4. Configuring the server

The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation. (See “Using the ServerGuide Setup and Installation CD” for more information.)

In addition to the ServerGuide Setup and Installation CD, you can use the following configuration programs to customize the server hardware:

v Configuration/Setup Utility program

v Integrated System Management Firmware Update Utility program

v Baseboard management controller utility programs

v RAID configuration programs

– Use the IBM ServeRAID Configuration Utility program or ServeRAID Manager

to configure an array of hot-swap SAS or hot-swap S ATA hard disk drives. For information about using these programs, see “Configuring hot-swap SAS or hot-swap SATA RAID” on page 54.

– Adaptec RAID Configuration Utility program

– ServeRAID Manager

Boot Menu program

v Broadcom Gigabit Ethernet Utility program

more information about these programs, see “Configuring the server” in the

For

User’s Guide on the IBM System x Documentation CD.

Using the ServerGuide Setup and Installation CD

The ServerGuide Setup and Installation CD provides state-of-the-art programs to detect the server model and installed optional hardware devices, configure the server hardware, provide device drivers, and help you install the operating system. For information about the supported operating-system versions, see the label on the CD. If the ServerGuide Setup and Installation CD did not come with the server, you can download the latest version from http://www.ibm.com/systems/management/ serverguide/sub.html.

To start the ServerGuide Setup and Installation CD, complete the following steps:

1. Insert the CD, and restart the server. If the CD does not start, see “ServerGuide problems” on page 88.

2. Follow the instructions on the screen to:

a. Select your language.

b. Select your keyboard layout and country.

c. View the overview to learn about ServerGuide features.

d. View the readme file to review installation tips about your operating system

and adapter.

e. Start the setup and hardware configuration programs.

f. Start the operating-system installation. Yo u will need your operating-system

CD.

Using the Configuration/Setup Utility program

The Configuration/Setup Utility program is part of the BIOS. Yo u can use it to perform the following tasks:

v Change interrupt request (IRQ) settings

v Change the startup drive sequence

v Configure serial-port assignments

v Enable USB keyboard and mouse support

v Resolve configuration conflicts

v Set the date and time

v Set passwords and security settings

start the Configuration/Setup Utility program, complete the following steps:

1. Turn on the server.

2. When the message Press F1 for Configuration/Setup is displayed, press F1.

If an administrator password has been set, you must type the administrator password to access the full Configuration/Setup Utility menu.

If you forget the power-on password or administrator password, you can

Note:

toggle switch 2 (SW4) on the system board to bypass the password check. This enables you to reset the passwords.

3. Follow the instructions on the screen.

Using the Integrated System Management Firmware Update Utility program

To update the firmware for the integrated system management microprocessor (ISMP), download the Integrated System Management Firmware Update Utility program from http://www.ibm.com/systems/support/, and run the utility program to create a diskette that you can use to update the firmware. The utility program updates the integrated system management firmware only and does not affect any device drivers.

To update the firmware, complete the following steps:

1. Turn off the server.

2. Insert the diskette into the diskette drive.

3. Turn on the server. If the server does not start from the diskette, use the Configuration/Setup Utility program to configure the diskette drive as a startup device. (For more information, see the information about Configuration/Setup Utility start options in the User’s Guide.) Then, start again at step 1 of this procedure.

4. From the main menu, select Update System Management Firmware and press Enter.

5. Follow the instructions on the screen to complete the update.

there is an error in updating the firmware, try installing the firmware again.

42 IBM System x3500 Type 7977: Installation Guide

Using the baseboard management controller

The baseboard management controller provides environmental monitoring for the server. If environmental conditions exceed thresholds or if system components fail, the baseboard management controller lights LEDs to help you diagnose the problem and also records the error in the system event/error log.

The baseboard management controller also provides the following remote server management capabilities through the OSA SMBridge management utility program:

v Command-line interface (IPMI Shell)

The command-line interface provides direct access to server management functions through the IPMI protocol. Use the command-line interface to issue commands to control the server power, view system information, and identify the server. Yo u can also save one or more commands as a text file and run the file as a script.

v Serial over LAN

Establish a Serial over LAN (SOL) connection to manage servers from a remote location. You can remotely view and change the BIOS settings, restart the server, identify the server, and perform other management functions. Any standard Telnet client application can access the SOL connection.

Enabling and configuring SOL using the OSA SMBridge management utility program

To enable and configure the server for SOL by using the OSA SMBridge management utility program, you must update and configure the BIOS code; update and configure the baseboard management controller (BMC) firmware; update and configure the Ethernet controller firmware; and enable the operating system for an SOL connection.

BIOS update and configuration

Complete the following steps to update and configure the BIOS code to enable SOL:

1. Update the BIOS code:

a. Download the latest version of the BIOS code from http://www.ibm.com/

systems/support/.

b. Update the BIOS code, following the instructions that come with the update

file that you downloaded.

2. Update the BMC firmware:

a. Download the latest version of the BMC firmware from http://www.ibm.com/

systems/support/.

b. Update the BMC firmware, following the instructions that come with the

update file that you downloaded.

Configure the BIOS settings:

a. Restart the server and press F1 when you are prompted to start the

Configuration/Setup Utility program.

b. Select Devices and I/O Ports; then, make sure that the values are set as

follows:

v Serial Port A: Auto-configure v Serial Port B: Auto-configure

Select Remote Console Redirection; then, make sure that the values are

set as follows:

Chapter 4. Configuring the server 43

v Remote Console Active: Enabled v Remote Console COM Port: COM 2 v Remote Console Baud Rate: 19200 or higher v Remote Console Data Bits: 8 v Remote Console Parity: None v Remote Console Stop Bits: 1 v Remote Console Text Emulation: ANSI v Remote Console Keyboard Emulation: ANSI v Remote Console Active After Boot: Enabled v Remote Console Flow Control: Hardware

Press Esc twice to exit the Remote Console Redirection and Devices and

I/O Ports sections of the Configuration/Setup Utility program.

e. Select Advanced Setup; then, select Baseboard Management Controller

(BMC) Settings.

f. Set BMC Serial Port Access Mode to Dedicated. g. Press Esc twice to exit the Baseboard Management Controller (BMC)

Settings and Advanced Setup sections of the Configuration/Setup Utility

program.

h. Select Save Settings; then, press Enter.

i. Press Enter to confirm. j. Select Exit Setup; then, press Enter. k. Make sure that Yes, exit the Setup Utility is selected; then, press Enter.

Linux configuration

For SOL operation on the server, you must configure the Linux® operating system to expose the Linux initialization (booting) process. This enables users to log in to the Linux console through an SOL session and directs Linux output to the serial console. See the documentation for your specific Linux operating-system type for information and instructions.

Use one of the following procedures to enable SOL sessions for your Linux operating system. Yo u must be logged in as a root user to perform these procedures.

Red Hat Enterprise Linux ES 2.1 configuration:

Note: This procedure is based on a default installation of Red Hat Enterprise Linux

ES 2.1. The file names, structures, and commands might be different for other versions of Red Hat Linux.

Complete the following steps to configure the general Linux parameters for SOL operation when you use the Red Hat Enterprise Linux ES 2.1 operating system.

Note: Hardware flow control prevents character loss during communication over a

serial connection. Yo u must enable it when you use a Linux operating system.

1. Add the following line to the end of the # Run gettys in standard runlevels section of the /etc/inittab file. This enables hardware flow control and enables users to log in through the SOL console.

7:2345:respawn:/sbin/agetty -h ttyS0 19200 vt102

2. Add the following line at the bottom of the /etc/securetty file to enable a user to log in as the root user through the SOL console:

44 IBM System x3500 Type 7977: Installation Guide

ttyS0

LILO configuration: If you are using LILO, complete the following steps:

1. Complete the following steps to modify the /etc/lilo.conf file:

a. Add the following text to the end of the first default=linux line

-Monitor

b. Comment out the map=/boot/map line by adding a # at the beginning of this

line.

c. Comment out the message=/boot/message line by adding a # at the beginning

of this line.

d. Add the following line before the first image= line:

# This will allow you to only Monitor the OS boot via SOL

e. Add the following text to the end of the first label=linux line:

-Monitor

f. Add the following line to the first image= section. This enables SOL.

append="console=ttyS0,19200n8 console=tty1"

g. Add the following lines between the two image= sections:

# This will allow you to Interact with the OS boot via SOL

image=/boot/vmlinuz-2.4.9-e.12smp

label=linux-Interact

initrd=/boot/initrd-2.4.9-e.12smp.img

read-only

root=/dev/hda6

append="console=tty1 console=ttyS0,19200n8 "

The following examples show the original content of the /etc/lilo.conf file and the content of this file after modification.

Original /etc/lilo.conf contents

prompt

timeout=50

default=linux

boot=/dev/hda

map=/boot/map

install=/boot/boot.b

message=/boot/message

linear

image=/boot/vmlinuz-2.4.9-e.12smp

label=linux

initrd=/boot/initrd-2.4.9-e.12smp.img

read-only

root=/dev/hda6

image=/boot/vmlinuz-2.4.9-e.12

label=linux-up

initrd=/boot/initrd-2.4.9-e.12.img

read-only

root=/dev/hda6

Chapter 4. Configuring the server 45

Modified /etc/lilo.conf contents

prompt

timeout=50

default=linux-Monitor

boot=/dev/hda

#map=/boot/map

install=/boot/boot.b

#message=/boot/message

linear

# This will allow you to only Monitor the OS boot via SOL

image=/boot/vmlinuz-2.4.9-e.12smp

label=linux-Monitor

initrd=/boot/initrd-2.4.9-e.12smp.img

read-only

root=/dev/hda6

append="console=ttyS0,19200n8 console=tty1"

# This will allow you to Interact with the OS boot via SOL

image=/boot/vmlinuz-2.4.9-e.12smp

label=linux-Interact

initrd=/boot/initrd-2.4.9-e.12smp.img

read-only

root=/dev/hda6

append="console=tty1 console=ttyS0,19200n8 "

image=/boot/vmlinuz-2.4.9-e.12

label=linux-up

initrd=/boot/initrd-2.4.9-e.12.img

read-only

root=/dev/hda6

2. Run the lilo command to store and activate the LILO configuration.

When the Linux operating system starts, a LILO boot: prompt is displayed instead of the graphical user interface. Press Ta b at this prompt to install all of the boot options that are listed. To load the operating system in interactive mode, type

linux-Interact and then press Enter.

GRUB configuration: If you are using GRUB, complete the following steps to

modify the /boot/grub/grub.conf file:

1. Comment out the splashimage= line by adding a # at the beginning of this line.

2. Add the following line before the first title= line:

# This will allow you to only Monitor the OS boot via SOL

3. Append the following text to the first title= line:

SOL Monitor

4. Append the following text to the kernel/ line of the first title= section:

console=ttyS0,19200 console=tty1

5. Add the following five lines between the two title= sections:

# This will allow you to Interact with the OS boot via SOL

title Red Hat Linux (2.4.9-e.12smp) SOL Interactive

root (hd0,0)

46 IBM System x3500 Type 7977: Installation Guide

kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1

console=ttyS0,19200

initrd /initrd-2.4.9-e.12smp.img

Note: The entry that begins with kernel /vmlinuz is shown with a line break after console=tty1. In your file, the entire entry must all be on one line.

The following examples show the original content of the /boot/grub/grub.conf file and the content of this file after modification.

Original /boot/grub/grub.conf contents

#grub.conf generated by anaconda

# Note that you do not have to rerun grub after making changes to this file

# NOTICE: You have a /boot partition. This means that

# all kernel and initrd paths are relative to /boot/, eg.

# root (hd0,0)

# kernel /vmlinuz-version ro root=/dev/hda6

# initrd /initrd-version.img

#boot=/dev/hda

default=0

timeout=10

splashimage=(hd0,0)/grub/splash.xpm.gz

title Red Hat Enterprise Linux ES (2.4.9-e.12smp)

root (hd0,0)

kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6

initrd /initrd-2.4.9-e.12smp.img

title Red Hat Enterprise Linux ES-up (2.4.9-e.12)

root (hd0,0)

kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6

initrd /initrd-2.4.9-e.12.img

Chapter 4. Configuring the server 47

Modified /boot/grub/grub.conf contents

#grub.conf generated by anaconda

# Note that you do not have to rerun grub after making changes to this file

# NOTICE: You have a /boot partition. This means that

# all kernel and initrd paths are relative to /boot/, eg.

# root (hd0,0)

# kernel /vmlinuz-version ro root=/dev/hda6

# initrd /initrd-version.img

#boot=/dev/hda

default=0

timeout=10

# splashimage=(hd0,0)/grub/splash.xpm.gz

# This will allow you to only Monitor the OS boot via SOL

title Red Hat Enterprise Linux ES (2.4.9-e.12smp) SOL Monitor

root (hd0,0)

kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=ttyS0,19200 console=tty1

initrd /initrd-2.4.9-e.12smp.img

# This will allow you to Interact with the OS boot via SOL

title Red Hat Linux (2.4.9-e.12smp) SOL Interactive

root (hd0,0)

kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1 console=ttyS0,19200

initrd /initrd-2.4.9-e.12smp.img

title Red Hat Enterprise Linux ES-up (2.4.9-e.12)

root (hd0,0)

kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6

initrd /initrd-2.4.9-e.12.img

You must restart the Linux operating system after you complete these procedures for the changes to take effect and to enable SOL.

SUSE SLES 8.0 configuration:

Note: This procedure is based on a default installation of SUSE Linux Enterprise

Server (SLES) 8.0. The file names, structures, and commands might be different for other versions of SUSE LINUX.

Complete the following steps to configure the general Linux parameters for SOL operation when you use the SLES 8.0 operating system.

Note: Hardware flow control prevents character loss during communication over a

serial connection. Yo u must enable it when you use a Linux operating system.

1. Add the following line to the end of the # getty-programs for the normal

runlevels section of the /etc/inittab file. This enables hardware flow control and

enables users to log in through the SOL console.

7:2345:respawn:/sbin/agetty -h ttyS0 19200 vt102

2. Add the following line after the tty6 line at the bottom of the /etc/securetty file to enable a user to log in as the root user through the SOL console:

ttyS0

3. Complete the following steps to modify the /boot/grub/menu.lst file:

48 IBM System x3500 Type 7977: Installation Guide

a. Comment out the gfxmenu line by adding a # in front of the word gfxmenu. b. Add the following line before the first title line:

# This will allow you to only Monitor the OS boot via SOL

c. Append the following text to the first title line:

SOL Monitor

d. Append the following text to the kernel line of the first title section:

console=ttyS0,19200 console=tty1

e. Add the following four lines between the first two title sections:

# This will allow you to Interact with the OS boot via SOL

title linux SOL Interactive

kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791

console=tty1 console=ttyS0,19200

initrd (hd0,1)/boot/initrd

The following examples show the original content of the /boot/grub/menu.lst file and the content of this file after modification.

Original /boot/grub/menu.lst contents Notes

gfxmanu (hd0,1)/boot/message color white/blue black/light-gray default 0 timeout 8

title linux

kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 1 initrd (hd0,1)/boot/initrd

title floppy

root chainloader +1

title failsafe

kernal (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp 1

disableapic maxcpus=0 3

initrd (hd0,1)/boot/initrd.shipped

Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line.

Modified /boot/grub/menu.lst contents Notes

#gfxmanu (hd0,1)/boot/message color white/blue black/light-gray default 0 timeout 8

# This will allow you to only Monitor the OS boot via SOL title linux SOL Monitor

kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=ttyS1,19200 1

console=tty1

initrd (hd0,1)/boot/initrd

# This will allow you to Interact with the OS boot via SOL title linux SOL Interactive

kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=tty1 console=ttyS0,19200 initrd (hd0,1)/boot/initrd

title floppy

Chapter 4. Configuring the server 49

Modified /boot/grub/menu.lst contents Notes

root chainloader +1

title failsafe

kernel (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp 1

disableapic maxcpus=0 3

initrd (hd0,1)/boot/initrd.shipped

Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line.

You must restart the Linux operating system after you complete these procedures for the changes to take effect and to enable SOL.

Microsoft Windows 2003 Standard Edition configuration

Note: This procedure is based on a default installation of the Microsoft Windows

2003 operating system.

Complete the following steps to configure the Windows 2003 operating system for SOL operation. You must be logged in as a user with administrator access to perform this procedure.

1. Complete the following steps to determine which boot entry ID to modify: a. Type bootcfg at a Windows command prompt; then, press Enter to display

the current boot options for your server.

b. In the Boot Entries section, locate the boot entry ID for the section with an

OS friendly name of Windows Server 2003, Standard. Write down the boot entry ID for use in the next step.

To enable the Microsoft Windows Emergency Management System (EMS), at a

2. Windows command prompt, type

bootcfg /EMS ON /PORT COM1 /BAUD 19200 /ID boot_id

where boot_id is the boot entry ID from step 1b; then, press Enter.

3. Complete the following steps to verify that the EMS console is redirected to the COM2 serial port:

a. Type bootcfg at a Windows command prompt; then, press Enter to display

the current boot options for your server.

b. Verify the following changes to the bootcfg settings:

v In the Boot Loader Settings section, make sure that redirect is set to

COM2 and that redirectbaudrate is set to 19200.

v In the Boot Entries section, make sure that the OS Load Options: line

has /redirect appended to the end of it.

following examples show the original bootcfg program output and the output

The after modification.

50 IBM System x3500 Type 7977: Installation Guide

Original bootcfg program output

Boot Loader Settings

----------------------------

timeout: 30

default: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

Boot Entries

----------------

Boot entry ID: 1

OS Friendly Name: Windows Server 2003, Standard

Path: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

OS Load Options: /fastdetect

Modified bootcfg program output

Boot Loader Settings

----------------------------

timeout: 30

default: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

redirect: COM1

redirectbaudrate: 19200

Boot Entries

----------------

Boot entry ID: 1

OS Friendly Name: Windows Server 2003, Standard

Path: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

OS Load Options: /fastdetect /redirect

You must restart the Windows 2003 operating system after you complete this procedure for the changes to take effect and to enable SOL.

Installing the OSA SMBridge management utility program

Complete the following steps to install the OSA SMBridge management utility program on a server running a Windows operating system:

1. Go to http://www.ibm.com/systems/support/ and download the utility program and create the OSA BMC Management Utility CD.

2. Insert the OSA BMC Management Utility CD into the drive. The InstallShield wizard starts, and a window similar to that shown in the following illustration opens.

Chapter 4. Configuring the server 51

3. Follow the prompts to complete the installation.

The installation program prompts you for a TCP/IP port number and an IP address. Specify an IP address, if you want to limit the connection requests that will be accepted by the utility program. To accept connections from any server, type INADDR_ANY as the IP address. Also specify the port number that the utility program will use. These values will be recorded in the smbridge.cfg file for the automatic startup of the utility program.

Complete

the following steps to install the OSA SMBridge management utility

program on a server running a Linux operating system. Yo u must be logged in as a root user to perform these procedures.

1. Go to http://www.ibm.com/systems/support/ and download the utility program and create the OSA BMC Management Utility CD.

2. Insert the OSA BMC Management Utility CD into the drive.

3. Type mount/mnt/cdrom.

4. Locate the directory where the installation RPM package is located and type cd/mnt/cdrom.

5. Type the following command to run the RPM package and start the installation:

rpm -ivh smbridge-2.0-XX.rpm

6. Follow the prompts to complete the installation. When the installation is complete, the utility copies files to the following directories:

/etc/init.d/SMBridge /etc/smbridge.cfg /usr/sbin/smbriged /var/log/smbridge/Liscense.txt /var/log/smbridge/Readme.txt

utility starts automatically when the server is started. Yo u can also locate the

The /ect/init.d directory to start the utility and use the following commands to manage the utility:

52 IBM System x3500 Type 7977: Installation Guide

smbridge status smbridge start smbridge stop smbridge restart

Using the baseboard management controller utility programs

Use the baseboard management controller utility programs to configure the baseboard management controller, download firmware updates and SDR/FRU updates, and remotely manage a network.

Using the baseboard management controller configuration utility program

Use the baseboard management controller configuration utility program to view or change the baseboard management controller configuration settings. Yo u can also use the utility program to save the configuration to a file for use on multiple servers.

Complete the following steps to start the baseboard management controller configuration utility program:

1. Insert the configuration utility diskette into the diskette drive and restart the server.

2. From a command-line prompt, type bmc_cfg and press Enter.

3. Follow the instructions on the screen.

Using the baseboard management controller firmware update utility program

Use the baseboard management controller firmware update utility disk to update the baseboard management controller firmware and SDR/FRU data. The firmware update utility updates the baseboard management controller firmware and SDR/FRU data only and does not affect any device drivers.

Note: To ensure correct server operation, be sure to update the server baseboard

management controller firmware before you update the BIOS code.

To update the firmware, if the Linux or Windows operating-system update package is available from the World Wide Web and you have obtained the applicable update package, follow the instructions that come with the update package.

Using the OSA SMBridge management utility program

Use the OSA SMBridge management utility program to remotely manage and configure a network. The utility program provides the following remote management capabilities:

v CLI (command-line interface) mode

Use CLI mode to remotely perform power-management and system identification control functions over a LAN or serial port interface from a command-line interface. Use CLI mode also to remotely view the system event/error log.

Use the following commands in CLI mode: – identify

Control the system-locator LED on the front of the server.

– power

Turn the server on and off remotely.

– sel

Perform operations with the BMC System Event Log.

Chapter 4. Configuring the server 53

– sysinfo

Display general system information that is related to the server and the baseboard management controller.

Serial over LAN

Use the Serial over LAN capability to remotely perform control and management functions over a Serial over LAN (SOL) network. Yo u can also use SOL to remotely view and change the server BIOS settings.

At a command prompt, type Telnet localhost 623 to access the SOL network. Type help at the smbridge> prompt for more information.

Use the following commands in an SOL session: – connect

Connect to the LAN. Type connect -ip ip_address -u username -p password.

– identify

Control the system-locator LED on the front of the server.

– power

Turn the server on and off remotely.

– reboot

Force the server to restart.

– sel get

Display the system event/error log.

– sol

Configure the SOL function.

– sysinfo

Display system information that is related to the server and the globally unique identifier (GUID).

Using the ServeRAID configuration programs

The ServeRAID-8k SAS Controller enables you to configure multiple physical SAS hard disk drives to operate as logical drives in a disk array. The server comes with a CD that contains the ServeRAID Manager program, which you can use to configure the ServeRAID-8k, ServeRAID-8s, and the optional ServeRAID-10is SAS controllers. For information about these programs, see the User’s Guide on the IBM

System x Documentation CD. If your server comes with an operating system

installed, such as Microsoft Windows 2000 Datacenter Server, see the software documentation that comes with the server for configuration information.

Configuring hot-swap SAS or hot-swap SATA RAID

Use the IBM ServeRAID Configuration Utility program or ServeRAID Manager to configure and manage hot-swap SAS or hot-swap S ATA redundant array of independent disks (RAID). Be sure to use these programs as described in this document.

v Use the IBM ServeRAID Configuration Utility program to:

– Perform a low-level format on a hard disk drive

– View or change IDs for some attached devices

– Set protocol parameters on hard disk drives

Use ServeRAID Manager to:

– Configure arrays

54 IBM System x3500 Type 7977: Installation Guide

– View the RAID configuration and associated devices

– Monitor operation of the RAID controller

Consider the following information when you use the IBM ServeRAID Configuration Utility program or ServeRAID Manager to configure and manage arrays:

v The ServeRAID-8s SAS controller supports RAID levels 0, 1, 1E, 5. 6, 10, 50,

and 60.

v Servers that come with twelve 2.5-inch hot-swap SAS drives also come with two

ServeRAID SAS controllers; a ServeRAID-8k controller in the ServeRAID connector on the system board and a ServeRAID-8s controller in PCI Express slot 2. The ServeRAID-8k controller supports the first eight hard disk drives, and the ServeRAID-8s controller supports the four remaining hard disk drives.

v The integrated ServeRAID-8k controller is disabled when BIOS detects an

optional ServeRAID-10is has been installed in the server.

v When you configure the 12 hard disk drives, you may configure the first eight

drives into an array that is attached to the ServeRAID-8k and the remaining four drives into an array that is attached to the ServeRAID-8s.

v Hard disk drive capacities affect how you create arrays. The drives in an array

can have different capacities, but the ServeRAID controllers treat them as if they all have the capacity of the smallest hard disk drive.

v To help ensure signal quality, do not use drives with different speeds and data

rates.

v Do not include SAS and SATA drives in the same array.

v To update the firmware and BIOS code for an optional ServeRAID controller or

controllers, you must use the IBM ServeRAID Support CD that comes with the ServeRAID option.

Using the IBM ServeRAID Configuration Utility program

Use the IBM ServeRAID Configuration Utility program to perform the following tasks:

v Configure a redundant array of independent disks (RAID) array

v View or change the RAID configuration and associated devices

Starting the IBM ServeRAID Configuration Utility program

To start the IBM ServeRAID Configuration Utility program, complete the following steps:

1. Turn on the server.

2. When the prompt <<< Press <CTRL><A> for IBM ServeRAID Configuration

Utility! >>> is displayed, press Ctrl+A.

3. To select the channel for which you want to change settings, use the arrow keys and press Enter.

4. To change the settings of the selected items, follow the instructions on the screen. Be sure to press Enter to save your changes.

IBM ServeRAID Configuration Utility menu choices

The following choices are on the IBM ServeRAID Configuration Utility menu:

v Array Configuration Utility

Select this choice to create, manage, or delete arrays or to initialize drives.

v SerialSelect Utility

Select this choice to configure the controller interface definitions or to configure the physical transfer and SAS address of the selected drive.

Chapter 4. Configuring the server 55

v Disk Utilities

Select this choice to format a disk or verify the disk media. Select a device from the list and read the instructions on the screen carefully before you make a selection.

Using ServeRAID Manager

Use ServeRAID Manager, which is on the IBM ServeRAID Manager Application CD, to perform the following tasks:

v Configure a redundant array of independent disks (RAID) array

v Erase all data from a hard disk drive and return the disk to the factory-default

settings

v View the RAID configuration and associated devices

v Monitor the operation of the RAID controller

perform some tasks, you can run ServeRAID Manager as an installed program.

To However, to configure the RAID controller and perform an initial RAID configuration on the server, you must run ServeRAID Manager in Startable CD mode, as described in the instructions in this section.

See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID technology and instructions for using ServeRAID Manager to configure the RAID controller. Additional information about ServeRAID Manager is also available from the Help menu. For information about a specific object in the ServeRAID Manager tree, select the object and click Actions --> Hints

and tips.

Configuring the RAID controller

By running ServeRAID Manager in Startable CD mode, you can configure the RAID controller before you install the operating system. The information in this section assumes that you are running ServeRAID Manager in Startable CD mode.

To run ServeRAID Manager in Startable CD mode, turn on the server; then, insert the CD into the CD-RW/DVD drive. If ServeRAID Manager detects an unconfigured controller and ready drives, the Configuration wizard starts.

In the Configuration wizard, you can select express configuration or custom configuration. Express configuration automatically configures the controller by grouping the first two physical drives in the ServeRAID Manager tree into an array and creating a RAID level-1 logical drive. If you select custom configuration, you can select the physical drives that you want to group into an array and create a hot-spare drive.

Using express configuration: To use express configuration, complete the

following steps:

1. In the ServeRAID Manager tree, click the controller.

2. Click Express configuration.

3. Click Next.

4. In the “Configuration summary” window, review the information. To change the

configuration, click Modify arrays.

5. Click Apply; when you are asked whether you want to apply the new configuration, click Yes. The configuration is saved in the controller and in the physical drives.

6. Exit from ServeRAID Manager and remove the CD from the CD-RW/DVD drive.

56 IBM System x3500 Type 7977: Installation Guide

7. Restart the server.

custom configuration: To use custom configuration, complete the

Using

following steps:

1. In the ServeRAID Manager tree, click the controller.

2. Click Custom configuration.

3. Click Next.

4. In the “Create arrays” window, from the list of ready drives, select the drives that you want to group into the array.

5. Click the (Add selected drives) icon to add the drives to the array.

6. If you want to configure a hot-spare drive, complete the following steps: a. Click the Spares tab.

b. Select the physical drive that you want to designate as the hot-spare drive,

and click the (Add selected drives) icon.

7. Click Next.

8. In the “Configuration summary” window, review the information. To change the configuration, click Back.

9. Click Apply; when you are asked whether you want to apply the new configuration, click Yes. The configuration is saved in the controller and in the physical drives.

10. Exit from ServeRAID Manager and remove the CD from the CD-RW/DVD drive.

11. Restart the server.

Viewing the configuration

You can use ServeRAID Manager to view information about RAID controllers and the RAID subsystem (such as arrays, logical drives, hot-spare drives, and physical drives). When you click an object in the ServeRAID Manager tree, information about that object appears in the right pane. To display a list of available actions for an object, click the object and click Actions.

Using the RAID configuration programs

Use the Adaptec RAID Configuration Utility program and ServeRAID Manager to configure and manage redundant array of independent disks (RAID) arrays. Be sure to use these programs as described in this document.

v Use the Adaptec RAID Configuration Utility program to:

– Perform a low-level format on a SAS/SATA hard disk drive

– View or change IDs for attached devices

– Set protocol parameters on SAS/SATA hard disk drives

v Use ServeRAID Manager to:

– Configure arrays

– View the RAID configuration and associated devices

– Monitor operation of the RAID controllers

Consider Utility program and ServeRAID Manager to configure and manage arrays:

v The ServeRAID-8k SAS controller that comes with some server models supports

the following information when you use the Adaptec RAID Configuration

RAID levels 0, 1, 1e, 5, 6, and 10.

Chapter 4. Configuring the server 57

v The optional ServeRAID-10is SAS controller that you can install in your server,

supports RAID levels 0, 1, 5, 6, 10, 50, and 60.

v Servers that come with twelve 2.5-inch hot-swap SAS drives also come with two

ServeRAID SAS controllers; a ServeRAID-8k Controller in the ServeRAID connector on the system board and a ServeRAID-8s controller in PCI Express slot 2. The ServeRAID-8k controller supports the first eight hard disk drives, and the ServeRAID-8s supports the four remaining hard disk drives.

v The integrated ServeRAID-8k controller is disabled when BIOS detects an

optional ServeRAID-10is controller in the server.

v Hard disk drive capacities affect how you create arrays. The drives in an array

can have different capacities, but the ServeRAID controllers treat them as if they all have the capacity of the smallest hard disk drive.

v To help ensure signal quality, do not use drives with different speeds and data

rates in the array.

v You can set up a mirror after the operating system is installed on the primary

drive. You must make sure that the primary drive has the lower ID (for example,

0).

v To update the firmware and BIOS code for the ServeRAID-8k SAS Controller,

you must use the IBM ServeRAID Support CD that comes with the server.

v If you install a different type of RAID controller, see the documentation that

comes with the controller for information about viewing and changing SAS settings for attached devices.

Starting the Adaptec RAID Configuration Utility program

To start the Adaptec RAID Configuration Utility program, complete the following steps:

1. Turn on the server.

2. When the prompt <<< Press <CTRL><A> for Adaptec RAID Configuration

Utility! >>> is displayed, press Ctrl+A.

3. To select a choice from the menu, use the arrow keys to highlight it and press Enter.

Adaptec RAID Configuration Utility menu choices

The following choices are on the Adaptec RAID Configuration Utility menu:

v Array Configuration Utility

Select this choice to create, manage, or delete arrays or to initialize drives.

v SerialSelect Utility

Select this choice to configure the controller interface definitions or to configure the physical transfer and SAS address of the selected drive.

v Disk Utilities

Select this choice to format a disk or verify the disk media. Select a device from the list and read the instructions on the screen carefully before you make a selection.

Creating a RAID array

To create a RAID array, complete the following steps:

1. Start the Adaptec RAID Configuration Utility program.

2. Select Array Configuration Utility.

3. From the Main menu, select Create Array.

58 IBM System x3500 Type 7977: Installation Guide

Note: Hard disk drives in an array can have different capacities, but the

ServeRAID-8k, ServeRAID-8s, and the optional ServeRAID-10is SAS controllers treat them as if they all have the capacity of the smallest hard disk drive.

4. From the list of available drives, select the drives that you want to include in the array and press Enter.

5. From the list of available RAID levels, select the one that you want to use.

6. Follow the instructions on the screen to complete the configuration; then, select

Done to exit.

7. Restart the server.

Viewing the array configuration

To view information about the RAID array, complete the following steps:

1. Start the Adaptec RAID Configuration Utility program.

2. Select Array Configuration Utility.

3. From the Main menu, select Manage Arrays.

4. Select an array and press Enter.

5. To exit from the program, press Esc.

Using ServeRAID Manager

Use ServeRAID Manager, which is on the IBM ServeRAID Support CD, to:

v Configure a redundant array of independent disks (RAID) array

v Restore a SAS hard disk drive to the factory-default settings, erasing all data

from the disk

v View the RAID configuration and associated devices

v Monitor the operation of the RAID controllers

perform some tasks, you can run ServeRAID Manager as an installed program.

To However, to configure the installed ServeRAID controller and perform an initial RAID configuration on the server, you must run ServeRAID Manager in Startable CD mode, as described in the instructions in this section. If you install a different type of RAID adapter in the server, use the configuration method that is described in the instructions that come with that adapter to view or change SAS settings for attached devices.

See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID technology and instructions for using ServeRAID Manager to configure the installed ServeRAID controller. Additional information about ServeRAID Manager is also available from the Help menu. For information about a specific object in the ServeRAID Manager tree, select the object and click

Actions --> Hints and tips.

Configuring the controller

By running ServeRAID Manager in Startable CD mode, you can configure the installed controller before you install the operating system. The information in this section assumes that you are running ServeRAID Manager in Startable CD mode.

To run ServeRAID Manager in Startable CD mode, turn on the server; then, insert the CD into the CD drive. If ServeRAID Manager detects an unconfigured controller and ready drives, the Configuration wizard starts.

In the Configuration wizard, you can select express configuration or custom configuration. Express configuration automatically configures the controller by

Chapter 4. Configuring the server 59

grouping the first two physical drives in the ServeRAID Manager tree into an array and creating a RAID level-1 logical drive. If you select custom configuration, you can select the two physical drives that you want to group into an array and create a hot-spare drive.

Using express configuration: To use express configuration, complete the

following steps:

1. In the ServeRAID Manager tree, click the controller.

2. Click Express configuration.

3. Click Next. The “Configuration summary” window opens.

4. In the “Configuration summary” window, review the information. To change the

configuration, click Modify arrays.

5. Click Apply; when you are asked whether you want to apply the new configuration, click Yes. The configuration is saved in the controller and in the physical drives.

6. Exit from ServeRAID Manager and remove the CD from the CD drive.

7. Restart the server.

custom configuration: To use custom configuration, complete the

Using

following steps:

1. In the ServeRAID Manager tree, click the controller.

2. Click Custom configuration.

3. Click Next. The “Create arrays” window opens.

4. From the list of ready drives, select the two drives that you want to group into the array.

5. Click the (Add selected drives) icon to add the drives to the array.

6. If you want to configure a hot-spare drive, complete the following steps: a. Click the Spares tab.

b. Select the physical drive that you want to designate as the hot-spare drive,

and click the (Add selected drives) icon.

7. Click Next. The “Configuration summary” window opens.

8. Review the information in the “Configuration summary” window. To change the configuration, click Back.

9. Click Apply; then, click Yes when asked if you want to apply the new configuration. The configuration is saved in the controller and in the physical drives.

10. Exit from ServeRAID Manager and remove the CD from the CD-RW/DVD drive.

11. Restart the server.

Viewing the configuration

You can use ServeRAID Manager to view information about RAID controllers and the RAID subsystem (such as arrays, logical drives, hot-spare drives, and physical drives). When you click an object in the ServeRAID Manager tree, information about that object is displayed in the right pane. To display a list of available actions for an object, click the object and click Actions.

60 IBM System x3500 Type 7977: Installation Guide

Using the Boot Menu program

The Boot Menu program is a built-in, menu-driven configuration program that you can use to temporarily redefine the first startup device without changing settings in the Configuration/Setup Utility program.

To use the Boot Menu program, complete the following steps:

1. Turn off the server.

2. Restart the server.

3. Press F12.

4. Select the startup device.

next time the server is started, it returns to the startup sequence that is set in

The the Configuration/Setup Utility program.

Enabling the Broadcom Gigabit Ethernet Utility program

The Broadcom Gigabit Ethernet Utility is part of the BIOS. You can use it to configure the network as a startable device, and you can customize where the network startup option appears in the startup sequence.

To enable the Broadcom Gigabit Ethernet Utility program, complete the following steps:

1. From the Configuration/Setup Utility main menu, select Devices and I/O Ports

and press Enter.

2. Select Planar Ethernet and use the Right Arrow (→) key to set it to Enabled.

3. Select Save Settings and press Enter.

Configuring the Broadcom Gigabit Ethernet controller

The Ethernet controller is integrated on the system board. It provides an interface for connecting to a 10 Mbps, 100 Mbps, or 1 Gbps network and provides full duplex (FDX) capability, which enables simultaneous transmission and reception of data on the network. If the Ethernet port in the server supports auto-negotiation, the controller detects the data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T) and duplex mode (full-duplex or half-duplex) of the network and automatically operates at that rate and mode.

You do not have to set any jumpers or configure the controller. However, you must install a device driver to enable the operating system to address the controller. To find updated information about configuring the controller, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure

might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click System x.

3. Under Popular links, click Publications lookup .

4. From the Product family menu, select System 7977 and click Continue.

Chapter 4. Configuring the server 61

62 IBM System x3500 Type 7977: Installation Guide

Chapter 5. Solving problems

This chapter provides basic troubleshooting information to help you solve some common problems that might occur while you are setting up the server.

If you cannot diagnose and correct a problem by using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 95, the

Problem Determination and Service Guide on the IBM System x Documentation

CD, and the “Server Support” flowchart in the front of this document.

Diagnostic tools overview

The following tools are available to help you diagnose and solve hardware-related problems:

v POST beep codes

The power-on self-test beep codes indicate the detection of a problem.

– One beep indicates successful completion of POST, with no errors.

– More than one beep indicates that POST detected a problem. Error messages

also appear during startup if POST detects a hardware-configuration problem.

See “POST beep code descriptions” and the Problem Determination and

Service Guide on the IBM System x Documentation CD for more information.

Troubleshooting charts

These tables list problem symptoms and actions to correct the problems. See “Troubleshooting tables” on page 77 for more information.

v Diagnostic programs and error messages

The system diagnostic programs are provided on the IBM Enhanced Diagnostics CD. These diagnostic programs are used to troubleshoot problems in the server. See the Problem Determination and Service Guide on the IBM System x

Documentation CD for more information about the diagnostic programs and error

messages.

v Light path diagnostics

Use light path diagnostics to diagnose system errors quickly. See “Light path diagnostics” on page 90 for more information.

v IBM Electronic Service Agent

IBM Electronic Service Agent is a software tool that monitors the server for hardware error events and automatically submits electronic service requests to the IBM Support Center. Also, it can collect and transmit system configuration information on a scheduled basis so that the information is available to you and your support representative. It uses minimal system resources, is available free of charge, and can be downloaded from the Web. For more information and to download Electronic Service Agent, go to http://www.ibm.com/support/electronic/.

POST beep code descriptions

POST emits one beep to signal successful completion. If POST detects a problem during startup, other beep codes might occur. Use the following beep code descriptions to help diagnose and solve problems that are detected during startup.

Note: See the Problem Determination and Service Guide on the IBM System x Documentation CD for more information about the POST beep codes.

One beep

POST was completed successfully without detecting any errors.

Other beep codes

See the Problem Determination and Service Guide on the IBM System x Documentation CD for information about other beep codes.

POST error codes

The following table provides an abbreviated list of the error messages that might appear during POST. See the Problem Determination and Service Guide on the IBM System x Documentation CD for more information about the POST error messages. To check for updated technical information, complete the following steps.

Changes are made periodically to the IBM Web site. The actual procedure

Note:

might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click System x.

3. Under Popular links, click Publications lookup .

4. From the Product family menu, select System 7977 and click Continue.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

062 Three consecutive boot failures using the

default configuration.

101 Tick timer internal interrupt, internal timer

channel 2.

102 Internal timer channel 2 test failure (Trained service technician only) Replace the system

151 Real-time clock error.

1. Flash the system firmware to the latest level (see the Problem Determination and Service Guide on the IBM System x Documentation CD).

2. (Trained service technician only) Replace the system board.

(Trained service technician only) Replace the system board.

board.

1. Reseat the battery.

2. Clear CMOS memory. See the Problem

Determination and Service Guide on the IBM System x Documentation CD for information

about how to clear CMOS memory.

3. Replace the following components, one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

64 IBM System x3500 Type 7977: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

161 Real-time clock battery error.

1. Reseat the battery.

2. Clear CMOS memory. See the Problem

Determination and Service Guide on the IBM System x Documentation CD for information

about how to clear CMOS memory.

3. Replace the following components, one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

162 A device configuration has changed

1. Run the Configuration/Setup Utility program, select Load Default Settings, and save the settings.

2. Clear CMOS memory. See the Problem

Determination and Service Guide on the IBM System x Documentation CD for information

about how to clear CMOS memory.

3. Reseat the following components:

a. Battery

b. Failing device

Replace the following components, one at a time,

4. in the order shown, restarting the server each time:

a. Battery

b. Failing device

c. (Trained service technician only) System

board

163 Real-time clock error.

1. Run the Configuration/Setup Utility program, select Load Default Settings, make sure that the date and time are correct, and save the settings.

2. Clear CMOS memory. See the Problem

Determination and Service Guide on the IBM System x Documentation CD for information

about how to clear CMOS memory.

3. Reseat the battery.

4. Replace the following components, one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

Chapter 5. Solving problems 65

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

175 Service processor flash code damaged or

not installed.

Note: In this case, the service processor is

the optional Remote Supervisor Adapter II SlimLine.

1. Update the Remote Supervisor Adapter II firmware (see the Problem Determination and Service Guide on the IBM System x Documentation CD).

2. Replace the Remote Supervisor Adapter II SlimLine.

184 Power-on password damaged.

1. Run the Configuration/Setup Utility program, select Load Default Settings, and save the settings.

2. Clear CMOS memory. See the Problem

Determination and Service Guide on the IBM System x Documentation CD for information

about how to clear CMOS memory.

3. Reseat the battery.

4. Replace the following components, one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

187 VPD serial number not set.

1. Set the serial number by updating the BIOS code level (see the Problem Determination and Service

Guide on the IBM System x Documentation CD).

2. Reseat the Remote Supervisor Adapter II SlimLine.

3. Replace the following components, one at a time, in the order shown, restarting the server each time:

a. Remote Supervisor Adapter II SlimLine

b. (Trained service technician only) System

board

188 Remote Supervisor Adapter II SlimLine

Replace the Remote Supervisor Adapter II SlimLine.

EEPROM error

189 An attempt was made to access the server

with an incorrect password.

Restart the server and enter the administrator password; then, run the Configuration/Setup Utility program and change the power-on password.

Note: If you forgot the power-on password or

administrator password, you can change the position of the jumper on pin 2 on SW4 to the ON position to bypass the password check. This enables you to reset the passwords.

196 Microprocessors do not have the same L2

or L3 cache size.

Install microprocessors with the same L2 or L3 cache size.

Note: Do not mix dual-core and quad-core

processors in the same system.

66 IBM System x3500 Type 7977: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

198 Microprocessors are not the same speed Install microprocessor of the same speed.

Note: Do not mix dual-core and quad-core

processors in the same system.

289 A DIMM has been disabled by the system.

1. Replace the lowest-numbered pair of DIMMs with an identical known good pair of DIMMs; then, restart the server. If the beep code error remains, return one DIMM at a time from the failed pair to its connector, restarting the server after each DIMM, to identify the failed DIMM.

2. Make sure that the DIMM is installed correctly (see “Installing a memory module” on page 11).

3. Reseat the DIMM.

4. Replace the DIMM.

301, 303 Keyboard or keyboard controller error.

1. If you have installed a USB keyboard, run the Configuration/Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup.

2. Reseat the keyboard.

3. Replace the following components, one at a time, in the order shown, restarting the server each time:

a. Keyboard

b. (Trained service technician only) System

board

1604 Machine type mismatch detected

1. Run the Configuration/Setup Utility program, select Load Default Settings, and save the settings.

2. Update the BIOS code and BMC firmware (see the Problem Determination and Service Guide on the IBM System x Documentation CD.

3. (Trained service technician only) Replace the system board.

Chapter 5. Solving problems 67

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

1762 Fixed disk configuration error.

1. Run the Configuration/Setup Utility program and load the defaults.

2. Reseat the following components:

a. SAS cables

b. SAS hard disk drive

Replace the following components, one at a time,

3. in the order shown, restarting the server each time:

a. SAS cables

b. SAS hard disk drive

c. (Trained service technician only) System

board

178x Fixed disk error.

1. Reseat the hard disk drive cables.

2. Replace the hard disk drive cables.

3. Run the hard disk drive diagnostic tests.

4. Reseat the following components:

a. Optional ServeRAID-8i adapter

b. Hard disk drive

Replace the following components, one at a time,

5. in the order shown, restarting the server each time:

a. Optional ServeRAID-8i adapter

b. Hard disk drive

c. (Trained service technician only) System

board

1800 Unavailable PCI hardware interrupt.

1. Run the Configuration/Setup Utility program and adjust the adapter settings.

2. Remove each adapter one at a time, restarting the server each time, until the problem is isolated.

68 IBM System x3500 Type 7977: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

1962 A drive does not contain a valid boot sector.

1. Make sure that a bootable operating system is installed.

2. Run the hard disk drive diagnostic tests.

3. Reseat the following components:

a. SAS drive

b. SAS hard disk drive backplane cable

Replace the following components, one at a time,

4. in the order shown, restarting the server each time:

a. SAS drive

b. SAS hard disk drive backplane

c. (Trained service technician only) System

board

5962 IDE DVD drive configuration error.

1. Run the Configuration/Setup Utility program and load the default settings (see the Problem

Determination and Service Guide on the IBM System x Documentation CD).

2. Reseat the following components:

a. DVD drive cable

b. DVD drive

Replace the following components, one at a time,

3. in the order shown, restarting the server each time:

a. DVD drive cable

b. DVD drive

c. (Trained service technician only) System

board

8603 Pointing-device error.

1. Reseat the pointing device.

2. Replace the following components, one at a time, in the order shown, restarting the server each time:

a. Pointing device

b. (Trained service technician only) System

board

0001295 ECC circuit check.

1. Reseat DIMMs

2. Replace the DIMMs, one at a time, restarting the server each time.

Chapter 5. Solving problems 69

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

00012000 Processor machine check error.

1. (Trained service technician only) Reseat the microprocessor.

2. (Trained service technician only) Remove microprocessor 2 and restart the server.

v If no error code occurs, microprocessor 2 might

have failed; replace the microprocessor.

v If the error code remains, remove

microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1; then, restart the server. If no error code occurs, microprocessor 1 might have failed; replace the microprocessor.

Replace the following components one at a time,

3. in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor

b. (Trained service technician only) System

board

00019501 Processor 1 is not functioning; check

processor LEDs.

1. (Trained service technician only) Reseat the microprocessor 1.

2. (Trained service technician only) Remove microprocessor 2 and restart the server.

v If no error code occurs, microprocessor 2 might

have failed; replace the microprocessor.

v If the error code remains, remove

microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1; then, restart the server. If no error code occurs, microprocessor 1 might have failed; replace the microprocessor.

Replace the following components one at a time,

3. in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor 1

b. (Trained service technician only) System

board

70 IBM System x3500 Type 7977: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

00019502 Processor 2 is not functioning; check

processor LEDs.

1. (Trained service technician only) Reseat microprocessor 2

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor 2

b. (Trained service technician only) System

board

00019701 Processor 1 failed BIST.

1. (Trained service technician only) Reseat microprocessor 1.

a. (Trained service technician only)

Microprocessor 1

(Trained service technician only) Remove

2. microprocessor 2 and restart the server.

v If no error code occurs, microprocessor 2 might

have failed; replace the microprocessor.

v If the error code remains, remove

microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1; then, restart the server. If no error code occurs, microprocessor 1 might have failed; replace the microprocessor.

Replace the following components one at a time,

3. in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor 1

b. (Trained service technician only) System

board

00019702 Processor 2 failed BIST.

1. (Trained service technician only) Reseat microprocessor 2.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor 2

b. (Trained service technician only) System

board

Chapter 5. Solving problems 71

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

1801 A PCI adapter has requested memory

resources that are not available.

1. Make sure that no devices have been disabled in the Configuration/Setup Utility program.

2. Change the order of the adapters in the PCI-X slots. Make sure that the boot device is positioned early in the scan order (see the User’s

Guide for information about the scan order).

3. Make sure that the settings for the adapter and all other adapters in the Configuration/Setup Utility program are correct. If the memory resource settings are not correct, change them.

4. If all memory resources are being used, remove an adapter to make memory available to the adapter. Disabling the BIOS on the adapter should correct the error. See the documentation that comes with the adapter.

1802 No more I/O space is available for a PCI

adapter.

1. Make sure that the settings for the adapter and all other adapters in the Configuration/Setup Utility program are correct.

2. If the error code indicates a particular PCI or PCI-X slot or device, remove that device.

3. Reseat each adapter

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Each adapter

b. (Trained service technician only) PCI-X board

1803 No more memory (above 1 MB for a PCI

adapter).

1. Make sure that the settings for the adapter and all other adapters in the Configuration/Setup Utility program are correct.

2. If the error code indicates a particular PCI or PCI-X slot or device, remove that device.

3. Reseat each adapter

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Each adapter

b. (Trained service technician only) PCI-X board

72 IBM System x3500 Type 7977: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

1804 No more memory (below 1 MB for a PCI

adapter).

1. Remove the failing adapter

2. Reseat each adapter

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Each adapter

b. (Trained service technician only) PCI-X board

1805 PCI option ROM checksum error.

1. Make sure that the settings for the adapter and all other adapters in the Configuration/Setup Utility program are correct.

2. If the error code indicates a particular PCI or PCI-X slot or device, remove that device.

3. Reseat each adapter

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Each adapter

b. (Trained service technician only) PCI-X board

1806 PCI built-in self-test failure.

1. Make sure that the settings for the adapter and all other adapters in the Configuration/Setup Utility program are correct.

2. If the error code indicates a particular PCI or PCI-X slot or device, remove that device.

3. Reseat each adapter

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Each adapter

b. (Trained service technician only) PCI-X board

1807, 1808 General PCI error.

1. Make sure that no devices have been disabled in the Configuration/Setup Utility program.

2. Reseat the failing adapter.

Note: If an error LED is lit for a specific adapter,

reseat that adapter first; if no LEDs are lit, reseat each adapter one at a time, restarting the server each time, to isolate the failing adapter.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Each adapter

b. (Trained service technician only) PCI-X board

Chapter 5. Solving problems 73

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

1810 PCI error.

1. Make sure that no devices have been disabled in the Configuration/Setup Utility program.

2. Reseat the failing adapter.

Note: If an error LED is lit for a specific adapter,

reseat that adapter first; if no LEDs are lit, reseat each adapter one at a time, restarting the server each time, to isolate the failing adapter.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Each adapter

b. (Trained service technician only) PCI-X board

01295085 ECC checking hardware test error.

1. Reseat the following components:

a. DIMM

b. (Trained service technician only)

Microprocessor

Replace the following components one at a time,

2. in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor

b. DIMM

c. (Trained service technician only) System

board

01298001 No update data for processor 1.

1. Make sure that all microprocessors have the same cache size (see the Problem Determination

and Service Guide on the IBM System x Documentation CD).

2. Update the BIOS code.

3. (Trained service technician only) Reseat microprocessor 1.

4. (Trained service technician only) Replace microprocessor 1.

01298002 No update data for processor 2.

1. Make sure that all microprocessors have the same cache size (see the Problem Determination

and Service Guide on the IBM System x Documentation CD).

2. Update the BIOS code again (see the Problem Determination and Service Guide on the IBM System x Documentation CD).

3. (Trained service technician only) Reseat microprocessor 2.

4. (Trained service technician only) Replace microprocessor 2.

74 IBM System x3500 Type 7977: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

01298101 Bad update data for processor 1.

1. Make sure that all microprocessors have the same cache size (see the Problem Determination

and Service Guide on the IBM System x Documentation CD).

2. Update the BIOS code.

3. (Trained service technician only) Reseat microprocessor 1.

4. (Trained service technician only) Replace microprocessor 1.

01298102 Bad update data for processor 2.

1. Make sure that all microprocessors have the same cache size (see the Problem Determination

and Service Guide on the IBM System x Documentation CD).

2. Update the BIOS code.

3. (Trained service technician only) Reseat microprocessor 2.

4. (Trained service technician only) Replace microprocessor 2.

0I298200 Processor speed mismatch. Make sure that all microprocessors have the same

cache size (see “Using the Configuration/Setup Utility program” on page 42.

I9990301 Fixed disk sector error.

1. Reseat the following components:

a. Hard disk drive

b. SAS hard disk drive backplane

Replace the following components one at a time,

2. in the order shown, restarting the server each time:

a. Hard disk drive

b. SAS hard disk drive backplane

c. (Trained service technician only) System

board

Chapter 5. Solving problems 75

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

I9990305 An operating system was not found.

1. Make sure that a bootable operating system is installed.

2. Run the hard disk drive diagnostic tests.

3. Reseat the following components:

a. Hard disk drive

b. SAS hard disk drive backplane and cables

c. DVD drive and cables

Replace the following components one at a time,

4. in the order shown, restarting the server each time:

a. Hard disk drive

b. SAS hard disk drive backplane and cables

c. DVD drive and cables

d. (Trained service technician only) System

board

I9990650 AC power has been restored.

1. Check the power cables.

2. Check for interruption of the power supply (see the Problem Determination and Service Guide on the IBM System x Documentation CD for information on the power-supply LEDs).

3. Reseat the following components:

a. Power supply

b. (Trained service technician only) Power

backplane

Replace the components listed in step 3, one at a

4. time, in the order shown, restarting the server each time.

76 IBM System x3500 Type 7977: Installation Guide

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.

If you cannot find the problem in these tables, see the Problem Determination and

Service Guide on the IBM System x Documentation CD for information about

testing the server.

If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables:

1. Check the light path diagnostics LEDs on the operator information panel (see “Light path diagnostics” on page 90).

2. Remove the software or device that you just added.

3. Run the diagnostic tests to determine whether the server is running correctly.

4. Reinstall the new software or new device.

DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The DVD drive is not recognized.

A DVD is not working correctly.

1. Make sure that:

v The IDE channel to which the DVD drive is attached (primary or secondary)

is enabled in the Configuration/Setup Utility program.

v All cables and jumpers are installed correctly.

v The signal cable and connector are not damaged and the connector pins are

not bent.

v The correct device driver is installed for the DVD drive.

Run the DVD drive diagnostic programs.

3. Reseat the following components:

a. DVD drive

b. DVD drive cable

Replace the following components one at a time, in the order shown, restarting

4. the server each time:

a. DVD drive

b. DVD drive and cables

c. (Trained service technician only) System board

1. Clean the DVD.

2. Run the DVD drive diagnostic programs.

3. Reseat the DVD drive.

4. Replace the DVD drive.

Chapter 5. Solving problems 77

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The DVD drive tray is not working.

1. Make sure that the server is turned on.

2. Insert the end of a straightened paper clip into the manual tray-release opening.

3. Reseat the DVD drive.

4. Replace the DVD drive.

General problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A cover lock is broken, an LED is not working, or a similar problem has occurred.

If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a trained service technician.

Hard disk drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

Not all drives are recognized by the hard disk drive diagnostic tests.

The server stops responding during the hard disk drive diagnostic test.

A hard disk drive was not detected while the operating system was being started.

Remove the drive that is indicated by the diagnostic tests; then, run the hard disk drive diagnostic tests again. If the remaining drives are recognized, replace the drive that you removed with a new one.

Remove the hard disk drive that was being tested when the server stopped responding, and run the diagnostic test again. If the hard disk drive diagnostic test runs successfully, replace the drive that you removed with a new one.

Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic tests again.

78 IBM System x3500 Type 7977: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A hard disk drive passes the diagnostic Fixed Disk Test, but the problem remains.

Run the diagnostic SCSI Fixed Disk Test (see Problem Determination and Service

Guide on the IBM System x Documentation CD).

Note: This test is not available on servers that have RAID arrays or servers that

have SATA hard disk drives.

Intermittent problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A problem occurs only occasionally and is difficult to diagnose.

Make sure that:

v All cables and cords are connected securely to the rear of the server and

attached devices.

v When the server is turned on, air is flowing from the rear of the server at the fan

grille. If there is no airflow, the fan is not working. This can cause the server to overheat and shut down.

the problem remains, call for service.

Chapter 5. Solving problems 79

Keyboard, mouse, or pointing-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See theProblem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

All or some keys on the keyboard do not work.

The mouse or pointing device does not work.

1. Make sure that:

v The keyboard cable is securely connected. v If you are using a PS/2 keyboard, the keyboard and mouse cables are not

reversed.

v The server and the monitor are turned on.

See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for keyboard

2. compatibility.

3. If you are using a USB keyboard, run the Configuration/Setup Utility program and enable keyboardless operation to prevent the 301 POST error message from being displayed during startup.

4. If you are using a USB keyboard and it is connected to a USB hub, disconnect the keyboard from the hub and connect it directly to the server.

5. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Keyboard

b. (Trained service technician only) System board

1. Make sure that:

v The mouse or pointing device is compatible with the server. See

http://www.ibm.com/servers/eserver/serverproven/compat/us/

v The mouse or pointing-device cable is securely connected to the server.

v If you are using a PS/2 mouse or pointing device, the keyboard and mouse

or pointing-device cables are not reversed.

v The mouse or pointing-device device drivers are installed correctly.

v The server and the monitor are turned on.

v The mouse option is enabled in the Configuration/Setup Utility program.

If you are using a USB mouse or pointing device and it is connected to a USB

2. hub, disconnect the mouse or pointing device from the hub and connect it directly to the server.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Mouse or pointing device

b. (Trained service technician only) System board

80 IBM System x3500 Type 7977: Installation Guide

Memory problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The amount of system memory that is displayed is less than the amount of installed physical memory.

Multiple rows of DIMMs in a branch are identified as failing.

1. Make sure that:

v No error LEDs are lit on the operator information panel or on the DIMM.

v Memory mirroring does not account for the discrepancy.

v The memory modules are seated correctly.

v Yo u have installed the correct type of memory.

v If you changed the memory, you updated the memory configuration in the

Configuration/Setup Utility program.

v All banks of memory are enabled. The server might have automatically

disabled a memory bank when it detected a problem, or a memory bank might have been manually disabled.

Check the POST error log for error message 289:

v If a DIMM was disabled by a system-management interrupt (SMI), replace

the DIMM.

v If a DIMM was disabled by the user or by POST, run the Configuration/Setup

Utility program and enable the DIMM.

Make sure that there is no memory mismatch when the server is at the

3. minimum memory configuration.

4. Add one pair of DIMMs at a time, making sure that the DIMMs in each pair are matching.

5. Reseat the DIMMs.

6. Replace the DIMMs, one at a time, restarting the server each time.

1. Reseat the DIMMs; then, restart the server.

2. Replace the lowest-numbered pair of DIMMs with an identical known good pair of DIMMs; then, restart the server. Repeat as necessary. If the failures continue after all identified pairs are replaced, go to 4.

3. Return the removed DIMMs, one pair at a time, to their original connectors, restarting the server after each pair, until pair fails. Replace each DIMM in the failed pair with an identical known good DIMM, restarting the server after each DIMM. Replace the failed DIMM. Repeat step 3 until you have tested all removed DIMMs.

4. (Trained service technician only) Replace the system board.

Chapter 5. Solving problems 81

Microprocessor problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The server emits a continuous beep during POST, indicating that the startup (boot) microprocessor is not working correctly.

1. Correct any errors that are indicated by the light path diagnostics LEDs (see “Light path diagnostics LEDs” on page 91).

2. Make sure that the server supports all the microprocessors and that the microprocessors match in speed and cache size.

3. (Trained service technician only) Reseat Microprocessor 1

4. (Trained service technician only) If there is no indication of which microprocessor has failed, isolate the error by testing with one microprocessor at a time.

5. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only) microprocessor 2

b. VRM 2

c. (Trained service technician only) System board

(Trained service technician only) If there are multiple error codes or light path

6. diagnostics LEDs that indicate a microprocessor error, reverse the locations of two microprocessors to determine whether the error is associated with a microprocessor or with a microprocessor socket.

v If the error is associated with a microprocessor, replace the microprocessor.

v If the error is associated with a VRM, replace the VRM.

v If the error is associated with a microprocessor socket, replace the system

board.

Monitor problems

Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.

82 IBM System x3500 Type 7977: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

Testing the monitor

1. Make sure that the monitor cables are firmly connected.

2. Try using a different monitor on the server, or try using the monitor that is being tested on a different server.

3. Run the diagnostic programs. If the monitor passes the diagnostic programs, the problem might be a video device driver.

4. Reseat the Remote Supervisor Adapter II SlimLine.

5. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Remote Supervisor Adapter II SlimLine

b. (Trained service technician only) System board

The screen is blank.

1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate it as a possible cause of the problem: connect the monitor cable directly to the correct connector on the rear of the server.

2. Make sure that:

v The server is turned on. If there is no power to the server, see “Power

problems” on page 86.

v The monitor cables are connected correctly. v The monitor is turned on and the brightness and contrast controls are

adjusted correctly.

v No beep codes sound when the server is turned on.

Important:

In some memory configurations, the 3-3-3 beep code might sound

during POST, followed by a blank monitor screen. If this occurs and the Boot

Fail Count option in the Start Options of the Configuration/Setup Utility

program is enabled, you must restart the server three times to reset the configuration settings to the default configuration (the memory connector or bank of connectors enabled).

3. Make sure that the correct server is controlling the monitor, if applicable.

4. See the Problem Determination and Service Guide on the IBM System x

Documentation CD.

The monitor works when you turn on the server, but the screen goes blank when you start some application programs.

the problem remains, call for service.

1. Make sure that:

v The application program is not setting a display mode that is higher than the

capability of the monitor.

v Yo u installed the necessary device drivers for the application.

Run video diagnostics (see the Problem Determination and Service Guide on

2. the IBM System x Documentation CD).

v If the server passes the video diagnostics, the video is good; see the

Problem Determination and Service Guide on the IBM Documentation CD

that comes with your system.

v (Trained service technician only) If the server fails the video diagnostics,

replace the system board.

the problem remains, call for service.

Chapter 5. Solving problems 83

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The monitor has screen jitter, or the screen image is wavy, unreadable, rolling, or distorted.

1. If the monitor self-tests show that the monitor is working correctly, consider the location of the monitor. Magnetic fields around other devices (such as transformers, appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.

Attention: Moving a color monitor while it is turned on might cause screen

discoloration.

Move the device and the monitor at least 305 mm (12 in.) apart, and turn on the monitor.

Notes:

a. To prevent diskette drive read/write errors, make sure that the distance

between the monitor and any external diskette drive is at least 76 mm (3 in.).

b. Non-IBM monitor cables might cause unpredictable problems.

Reseat the following components:

a. Monitor

b. Remote Supervisor Adapter II SlimLine (if one is present)

Replace the following components one at a time, in the order shown, restarting

3. the server each time:

a. Monitor

b. Remote Supervisor Adapter II SlimLine (if one is present)

c. (Trained service technician only) System board

Wrong characters appear on the screen.

1. If the wrong language is displayed, update the BIOS code with the correct language (see the Problem Determination and Service Guide on the IBM

System x Documentation CD).

2. Reseat the following components:

a. Failing serial device

b. Serial cable

c. Remote Supervisor Adapter II SlimLine (if one is present)

Replace the following components one at a time, in the order shown, restarting

3. the server each time:

a. Failing serial device

b. Serial cable

c. Remote Supervisor Adapter II SlimLine (if one is present)

d. (Trained service technician only) System board

84 IBM System x3500 Type 7977: Installation Guide

Optional-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

An IBM optional device that was just installed does not work.

An IBM optional device that used to work does not work now.

1. Make sure that:

v The device is designed for the server (see http://www.ibm.com/servers/

eserver/serverproven/compat/us/).

v Yo u followed the installation instructions that came with the device and the

device is installed correctly.

v Yo u have not loosened any other installed devices or cables. v Yo u updated the configuration information in the Configuration/Setup Utility

program. Whenever memory or any other device is changed, you must update the configuration.

Reseat the device that you just installed.

3. Replace the device that you just installed.

1. Make sure that all of the hardware and cable connections for the device are secure.

2. If the device comes with test instructions, use those instructions to test the device.

3. If the failing device is a SCSI device, make sure that:

v The cables for all external SCSI devices are connected correctly. v The last device in each SCSI chain, or the end of the SCSI cable, is

terminated correctly.

v Any external SCSI device is turned on. Yo u must turn on an external SCSI

device before turning on the server.

Reseat the failing device.

5. Replace the failing device.

Chapter 5. Solving problems 85

Power problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The power-control button does not work (the server does not start).

Note: The power-control button

will not function until 20 seconds after the server has been connected to ac power.

The server does not turn off.

1. Make sure that the power-control button is working correctly:

a. Disconnect the server power cords.

b. Reconnect the power cords.

c. (Trained service technician only) Reseat the operator information panel

cables, and then repeat steps 1a and 1b.

v (Trained service technician only) If the server starts, reseat the operator

information panel. If the problem remains, replace the operator information panel.

Make sure that:

v The power cords are correctly connected to the server and to a working

electrical outlet.

v The type of memory that is installed is correct. v The DIMM is fully seated. v The LEDs on the power supply do not indicate a problem. v The microprocessors are installed in the correct sequence.

Reseat the following components:

a. DIMMs

b. (Trained service technician only) Power switch connector

c. (Trained service technician only) Power backplane

Replace the following components one at a time, in the order shown, restarting

4. the server each time:

a. DIMMs

b. (Trained service technician only) Power switch connector

c. (Trained service technician only) Power backplane

d. (Trained service technician only) System board

If you just installed an optional device, remove it, and restart the server. If the

5. server now starts, you might have installed more devices than the power supply supports.

6. See the Problem Determination and Service Guide on the IBM System x

Documentation CD.

1. Determine whether you are using an Advanced Configuration and Power Interface (ACPI) or a non-ACPI operating system. If you are using a non-ACPI operating system, complete the following steps:

a. Press Ctrl+Alt+Delete.

b. Turn off the server by pressing the power-control button for 5 seconds.

c. Restart the server.

d. If the server fails POST and the power-control button does not work,

disconnect the power cord for 20 seconds; then, reconnect the power cord and restart the server.

If the problem remains or if you are using an ACPI-aware operating system,

2. suspect the System board.

86 IBM System x3500 Type 7977: Installation Guide

IBM Type 7977 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Safety

Chapter 1. Introduction

The IBM System x Documentation CD

Hardware and software requirements

Using the Documentation Browser

Notices and statements in this document

Features and specifications

Major components of the server

Chapter 2. Installing optional devices

Installation guidelines

System reliability guidelines

Working inside the server with the power on

Handling static-sensitive devices

Opening the bezel

Removing the left-side cover

Installing a memory module

Installing redundant power and cooling

Installing a hot-swap hard disk drive

Installing an additional microprocessor

Installing an adapter

Installing an IBM Remote Supervisor Adapter II SlimLine

Completing the installation

Connecting the cables

Reattaching the bezel

Updating the server configuration

Chapter 3. Server controls, connectors, LEDs, and power

Front view

Rear view

Server power features

Turning on the server

Turning off the server

Chapter 4. Configuring the server

Using the ServerGuide Setup and Installation CD

Using the Configuration/Setup Utility program

Using the Integrated System Management Firmware Update Utility program

Using the baseboard management controller

Enabling and configuring SOL using the OSA SMBridge management utility program

BIOS update and configuration

Linux configuration

Microsoft Windows 2003 Standard Edition configuration

Installing the OSA SMBridge management utility program

Using the baseboard management controller utility programs

Using the baseboard management controller configuration utility program

Using the baseboard management controller firmware update utility program

Using the OSA SMBridge management utility program

Using the ServeRAID configuration programs

Configuring hot-swap SAS or hot-swap SATA RAID

Using the IBM ServeRAID Configuration Utility program

Starting the IBM ServeRAID Configuration Utility program

IBM ServeRAID Configuration Utility menu choices

Using ServeRAID Manager

Configuring the RAID controller

Viewing the configuration

Using the RAID configuration programs

Starting the Adaptec RAID Configuration Utility program

Adaptec RAID Configuration Utility menu choices

Creating a RAID array

Viewing the array configuration

Using ServeRAID Manager

Configuring the controller

Viewing the configuration

Using the Boot Menu program

Enabling the Broadcom Gigabit Ethernet Utility program

Configuring the Broadcom Gigabit Ethernet controller

Chapter 5. Solving problems

Diagnostic tools overview

POST beep code descriptions

POST error codes

Troubleshooting tables

DVD drive problems

General problems

Hard disk drive problems

Intermittent problems

Keyboard, mouse, or pointing-device problems

Memory problems