IBM 3592, TS1140, TS1150, EH7, TS1160 Maintenance Information
...
IBM 3592 TS1140, TS1150, TS1155, and
TS1160 Tape Drives
Maintenance Information
Rack Mount Models EH7, EH8, 55F, and
60F
IBM
SC27-9295-00
Read this rst
This Maintenance Information (MI) is intended for use only by trained, IBM® service personnel. Use the MI
as a guide when you make a service call to diagnose or maintain an IBM 3592 tape drive.
How to use this information
• Go to “Maintenance starting point” on page 1 to begin all service activity.
• The glossary, beginning on page “Glossary” on page 297, provides terms and abbreviations that are
used throughout this Maintenance Information (MI) document.
• Do not use this MI to complete service procedures on an IBM TS3500 Tape Library 3584, but refer to
the MI for that product. If the drive is installed in a 3584 and you need operator information, use the
TS3500 (3584) Operator Guide.
• Do not use this MI to complete service procedures on a 3592 EH7, EH8, 55F, or 60F drive installed in
an IBM TS4500, but refer to the Knowledge Center for that product. If the drive is installed in a 3584
and you need operator information, use the TS4500 (3584) Operator Guide.
• In this MI, any reference to the Operator panel, or Service panel, or Virtual Service panel, refers to the
Virtual Operator panel.
• Many gures in this MI depict typical representations of all 3592 drives, and might not exactly depict
your drive.
• Review Table 1 on page ii
in this MI.
to learn about some directional terms and other conventions that are used
Attention:
environment that contains corrosive gases (for example, high sulfur) or metallic shavings (for
example, zinc whiskers). Dusty environments can impact the air-cooling of assemblies and
corrosive gasses can degrade components, causing a change to their characteristics, leading to a
breakdown of the equipment.
Table 1: MI terms and descriptions
This term . . . . . . imparts this knowledge.
Front Refers to the end of the drive where the tape cartridge enters the drive.
Left or left-hand drive Refers to the drive on the left as you face the rear of a frame (the cable-
See Directs you to page to another area in this MI for information
Refer to Directs you to consult another publication or source for information.
3592 or drive For this MI, the terms 3592 and drive imply any 3592 drive, such as the 3592
4804 Refers to the rack mount chassis or enclosure where the 3592 drives are
The customer must be instructed to not put the system into a dusty or contaminated
connection end of a drive).
EH7 drive.
installed
Sending comments
Your feedback is important in helping to provide the most accurate and highest quality information.
To submit any comments about this publication or any other IBM storage product documentation:
ii
IBM 3592 TS1140, TS1150, TS1155, and TS1160 Tape Drives: Maintenance Information
• Send your comments by email to ibmkc@us.ibm.com. Be sure to include the following information:
– Exact publication title and version
– Page, table, or illustration numbers that you are commenting on
– A detailed description of any information that should be changed
Read this rst iii
Contents
Read this rst........................................................................................................ii
How to use this information.........................................................................................................................ii
Feedback...................................................................................................................................................... ii
List of Figures........................................................................................................x
List of Tables.......................................................................................................xiii
Preface.............................................................................................................xviii
Related information................................................................................................................................. xviii
3584 information............................................................................................................................... xviii
Fibre Channel attachment information .............................................................................................xviii
Website information...........................................................................................................................xviii
Chapter 1. Start.....................................................................................................1
Maintenance starting point..........................................................................................................................1
FID entry point............................................................................................................................................. 6
Attention Drive (ATTN DRV) messages......................................................................................................11
TapeAlert reporting.................................................................................................................................... 12
Chapter 2. Introduction....................................................................................... 19
3592 introduction...................................................................................................................................... 19
RAS characteristics....................................................................................................................................20
Reliability..............................................................................................................................................21
Availability............................................................................................................................................ 21
Serviceability........................................................................................................................................ 21
Maintenance strategy................................................................................................................................ 22
FID strategy................................................................................................................................................22
Host messages...........................................................................................................................................22
Federal Information Processing Standards (FIPS)...................................................................................23
Device characteristics................................................................................................................................24
Fibre Channel connectivity ..................................................................................................................24
Tape cartridge............................................................................................................................................ 25
Cartridge type indicator........................................................................................................................25
3592 data tape cartridge..................................................................................................................... 25
Cartridge capacity scaling....................................................................................................................27
Cartridge memory (CM)........................................................................................................................27
Write-once read-many (WORM)................................................................................................................ 27
Tape drive...................................................................................................................................................28
Drive layout................................................................................................................................................ 28
Operator bezel......................................................................................................................................28
Drive rear layout................................................................................................................................... 30
Power supplies...........................................................................................................................................32
Power switch and power sequence..................................................................................................... 34
Power cords..........................................................................................................................................34
Power specications............................................................................................................................ 34
Redundant power.................................................................................................................................35
Subsystem initialization.............................................................................................................................35
Initial microprogram load (IML)...........................................................................................................35
Power sequencing................................................................................................................................ 35
Subsystem diagnostic tests................................................................................................................. 35
Field microcode update.............................................................................................................................35
iv
Special tools and customer supplies........................................................................................................ 35
Cleaning cartridge................................................................................................................................ 36
Leader pin replacement kit.................................................................................................................. 37
ESD kit...................................................................................................................................................38
Tape unit cleaner.................................................................................................................................. 38
Hook-and-loop fastener.......................................................................................................................38
Fibre wrap tool..................................................................................................................................... 38
Chapter 3. Messages............................................................................................39
Service and Media Information messages (SIMs and MIMs)...................................................................39
SIMs......................................................................................................................................................39
SIM error information...........................................................................................................................39
MIMs..................................................................................................................................................... 41
MIM error information..........................................................................................................................41
Statistical Analysis and Reporting System (SARS)................................................................................... 43
Obtaining drive error information at host..................................................................................................44
Error log on host display.......................................................................................................................44
Message codes...........................................................................................................................................45
MIM exception messages..........................................................................................................................46
SIM exception messages...........................................................................................................................46
SIM/MIM service messages...................................................................................................................... 46
SIM/MIM severity.......................................................................................................................................47
Sense Keys, ASC, and ASCQ information..................................................................................................47
Sense Key 0 (No Sense)....................................................................................................................... 47
Sense Key 1 (Recovered Error)............................................................................................................ 48
Sense Key 2 (Not Ready)......................................................................................................................48
Sense Key 3 (Medium Error)................................................................................................................ 48
Sense Key 4 (Hardware Error)..............................................................................................................50
Sense Key 5 (Illegal Request)..............................................................................................................50
Sense Key 6 (Unit Attention)................................................................................................................52
Sense Key 7 (Data Protect).................................................................................................................. 52
Sense Key 8 (Blank Check).................................................................................................................. 53
Sense Key B (Aborted Command)........................................................................................................53
Sense Key D (Volume Overflow).......................................................................................................... 53
Error Log Analysis - AIX.............................................................................................................................53
Tapeutil command................................................................................................................................54
Diag command......................................................................................................................................54
Analyzing Tapeutil and Diag command Error Log................................................................................ 54
Tapeutil errors...................................................................................................................................... 56
SMIT command.................................................................................................................................... 58
ERRPT command..................................................................................................................................58
SMIT/ERRPT errors...............................................................................................................................58
Error Log Analysis - System i.....................................................................................................................63
System i with RISC processor..............................................................................................................64
Obtaining drive error information from Linux system...............................................................................68
Forcing a drive dump............................................................................................................................69
Reading a dump....................................................................................................................................69
Automatically retrieved SIM/MIM data............................................................................................... 69
Error Log Analysis - Linux system ....................................................................................................... 69
Obtaining drive error information from Solaris system............................................................................ 70
Obtaining drive error information from HP-UX system.............................................................................71
Obtaining drive error information from Windows system.........................................................................71
Running NTUTIL................................................................................................................................... 71
NTUTIL symbolic error and error number........................................................................................... 71
SCSI sense data......................................................................................................................................... 73
Chapter 4. Virtual Operator panel.........................................................................77
v
Virtual Operator panel............................................................................................................................... 77
Virtual Operator panel indicators, icons, and message areas..................................................................77
Virtual Operator panel controls........................................................................................................... 77
Virtual Operator panel display............................................................................................................. 78
Drive type and capability indicator...................................................................................................... 82
Media data indicator.............................................................................................................................82
Horizontal bar indicators......................................................................................................................83
Clean icon............................................................................................................................................. 83
Dump icons...........................................................................................................................................83
Write-protected icons.......................................................................................................................... 84
Intervention messages........................................................................................................................ 84
Virtual Operator panel menus................................................................................................................... 87
Virtual Operator panel menu trees...................................................................................................... 88
Conrm Mode Change menu................................................................................................................96
Operator Mode menus......................................................................................................................... 97
CE Offline Mode menus......................................................................................................................107
CE Online Mode menus......................................................................................................................151
Chapter 5. Safety and Inspection....................................................................... 156
General instructions................................................................................................................................ 156
Materials needed................................................................................................................................156
Education............................................................................................................................................156
Safety....................................................................................................................................................... 156
Safety inspection procedure..............................................................................................................157
Labels.......................................................................................................................................................158
Completion report....................................................................................................................................161
Completion report (additional copy).......................................................................................................162
Completion report (additional copy).......................................................................................................163
Completion report (additional copy).......................................................................................................164
Completion report (additional copy).......................................................................................................165
Sécurité....................................................................................................................................................166
Inspection de sécurité....................................................................................................................... 166
Seguridad.................................................................................................................................................166
Procedimiento de inspección de seguridad...................................................................................... 167
Segurança................................................................................................................................................ 167
Procedimentos Para Inspeção de Segurança................................................................................... 167
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Chapter 6. Installation.......................................................................................168
Before installation................................................................................................................................... 168
Tools.........................................................................................................................................................169
Installing the Rack Mount Kit.................................................................................................................. 169
Installation checkout...............................................................................................................................174
Setting customer options...................................................................................................................175
Setting drive options.......................................................................................................................... 176
Running tests......................................................................................................................................177
Fibre Channel attachments..................................................................................................................... 177
Supported host attachments.............................................................................................................177
Fibre Channel cabling examples........................................................................................................178
Fibre Channel cable at host............................................................................................................... 179
Online testing...........................................................................................................................................179
Post-installation reporting and activities................................................................................................180
Removing the drive from service.............................................................................................................180
Relocating or storing the drive................................................................................................................ 180
Repacking instructions............................................................................................................................ 181
Chapter 7. Procedures....................................................................................... 182
Problem determination........................................................................................................................... 182
Excessive Clean messages................................................................................................................ 183
Preparing the tape drive for service........................................................................................................183
Powering the device ON and OFF............................................................................................................183
Removing drive canister power......................................................................................................... 183
Restoring drive canister power..........................................................................................................184
End of call.................................................................................................................................................185
Verifying the x...................................................................................................................................185
Setting the device online....................................................................................................................185
Final checks........................................................................................................................................185
Connecting and disconnecting the laptop from the drive...................................................................... 186
Ethernet (laptop) Drive Dump procedures..............................................................................................187
Determining current dump status..................................................................................................... 187
Offloading microcode dumps with the front Ethernet port...............................................................188
Ethernet (laptop) Microcode procedures................................................................................................189
Determining current drive microcode level.......................................................................................189
Updating microcode with the Ethernet port......................................................................................189
Obtaining microcode image with the Ethernet port..........................................................................189
Drive FRU VPD procedures......................................................................................................................190
Displaying the Drive Status page.............................................................................................................191
Electrostatic discharge (ESD) sensitive parts.........................................................................................192
Cleaning the operator bezel.................................................................................................................... 193
Power problems MAP.............................................................................................................................. 193
Step power 01....................................................................................................................................194
Step power 02....................................................................................................................................194
Step power 03....................................................................................................................................194
Step power 04....................................................................................................................................194
Step power 05....................................................................................................................................194
Step power 06....................................................................................................................................195
Manual cartridge removal........................................................................................................................195
Tape spooled off supply reel..............................................................................................................198
Tape pulled from leader pin or broken near leader pin.....................................................................199
Tape broken in midtape..................................................................................................................... 201
Tape tangled along tape path............................................................................................................ 202
No apparent failure or damage to tape............................................................................................. 203
FMR tape maintenance............................................................................................................................204
Making FMR tape from CE scratch tape.............................................................................................204
Updating FMR tape from the drive.....................................................................................................204
Updating microcode from the FMR tape cartridge............................................................................204
Converting FMR tape to a CE scratch tape........................................................................................ 205
History log examples............................................................................................................................... 205
Microcode EC level history log...........................................................................................................205
Fibre Channel worldwide names history log..................................................................................... 206
Setting Root names............................................................................................................................210
Dump maintenance utilities.................................................................................................................... 210
Offloading the dump to flash memory...............................................................................................211
Offloading Dumps to System i (OS/400)........................................................................................... 212
Offloading dumps to AIX with TAPEUTIL.......................................................................................... 212
Offloading dumps to Linux system with TAPEUTIL...........................................................................213
Offloading dumps to Solaris system with TAPEUTIL.........................................................................214
Offloading dumps to HP-UX system with TAPEUTIL.........................................................................215
Offloading dumps to Windows system with NTUTIL.........................................................................216
Offloading dumps to tape cartridge...................................................................................................216
Microcode maintenance.......................................................................................................................... 217
Updating microcode from System i (OS/400)................................................................................... 217
Updating microcode from AIX with TAPEUTIL.................................................................................. 218
Updating microcode from Linux with TAPEUTIL............................................................................... 219
Updating microcode from Solaris with TAPEUTIL.............................................................................220
Updating microcode from HP-UX system with TAPEUTIL................................................................ 221
vii
Updating microcode from Windows with NTUTIL.............................................................................222
Updating microcode with an FMR cartridge......................................................................................222
Starting NT UTILITY (ntutil) from Windows............................................................................................222
Exercising drive attached to Windows with NTUTIL......................................................................... 224
Host attachment checkout......................................................................................................................225
Checking channel attachment - System i (OS/400)..........................................................................225
Checking channel attachment - AIX..................................................................................................225
Checking channel attachment - Linux............................................................................................... 229
Checking channel attachment - Solaris.............................................................................................230
Checking channel attachment - HP-UX.............................................................................................232
Checking channel attachment - Windows ........................................................................................234
Checking channel attachment with NTUTIL under Windows .......................................................... 236
Fibre Channel testing...............................................................................................................................236
Fibre wrap test................................................................................................................................... 236
Fibre Channel problem determination.............................................................................................. 237
FID 83 or E5 - Microcode problem..........................................................................................................239
FID 84 or E6 - Isolating fault between microcode and hardware..........................................................240
FID 84 or E6 - Normal FID display procedure...................................................................................241
FID 84 or E6 - Smaller font (abnormal display condition)................................................................242
FID 87 or F2 - Isolating fault between media and hardware.................................................................243
FID FF - Operator action or host program error......................................................................................245
FID FF displayed on service panel and message display................................................................. 245
FID FF displayed at host only - not on service panel or message display........................................245
Suspected microcode problem............................................................................................................... 246
Setting the error match trap (to get dump).............................................................................................246
Removing the error match trap............................................................................................................... 247
Removing a NORMAL trap..................................................................................................................248
Removing a SAVED trap..................................................................................................................... 248
Setting default density.............................................................................................................................249
Setting drive encryption.......................................................................................................................... 250
Chapter 8. Locations, checks, adjustments, removals, and replacements............ 251
Rack FRU locations, removals, and replacements................................................................................. 251
FID 82: Power supply.........................................................................................................................252
FID 85: Drive canister........................................................................................................................ 252
FID EA: Cables FRU kit.......................................................................................................................255
Removing the enclosure from a rack.................................................................................................258
Chapter 9. Parts catalog information.................................................................. 259
3592 EH7/EH8/55E/55F/60F Rack FRU list.......................................................................................... 259
Appendix A. ITDT support..................................................................................261
TAPEUTIL in Sun (Solaris) system environment...................................................263
TAPEUTIL in HP-UX system environment............................................................269
Introduction.............................................................................................................................................269
Interactive menu-driven interface..........................................................................................................269
Command-line mode...............................................................................................................................270
Command-line commands and syntax..............................................................................................270
Flag descriptions................................................................................................................................272
Examples............................................................................................................................................273
TAPEUTIL in Windows system environment (NTUTIL) .........................................275
NT utility program....................................................................................................................................275
Starting NTUTIL..................................................................................................................................275
Interactive mode................................................................................................................................275
Base mode..........................................................................................................................................276
Library mode...................................................................................................................................... 276
TAPEUTIL in Linux system environment..............................................................278
viii
IBMtapeutil run procedure......................................................................................................................278
Interactive mode................................................................................................................................278
Command-line mode......................................................................................................................... 280
TAPEUTIL in AIX environment............................................................................281
Appendix C. Metric conversion and similar comparisons..................................... 282
Appendix D. Minimum microcode requirements.................................................. 288
Minimum requirements for Rack Mount tape drives.............................................................................. 288
Appendix E. Notices...........................................................................................289
Trademarks .............................................................................................................................................290
Symbols ...................................................................................................................................................291
Compliance statements...........................................................................................................................291
Canada Notice.................................................................................................................................... 291
Avis de conformité à la réglementation d'Industrie Canada............................................................ 291
European Community and Morocco Notice.......................................................................................292
Germany Notice..................................................................................................................................292
Japan VCCI Council Class A statement............................................................................................. 293
Japan Electronics and Information Technology Industries Association (JEITA) statement...........293
Korea Notice.......................................................................................................................................293
Taiwan Notice..................................................................................................................................... 294
Russia Notice......................................................................................................................................294
United States Federal Communications Commission (FCC) Notice................................................. 294
Flat panel display............................................................................................................................... 295
Monitors and workstations................................................................................................................ 295
IBM cryptographic coprocessor card return program.......................................................................295
Système Internationale d'unités (SI)................................................................................................ 295
Laser information.....................................................................................................................................295
Notes................................................................................................................ 296
Glossary............................................................................................................297
Index................................................................................................................ 320
ix
List of Figures
1. 3592 tape cartridge.....................................................................................................................................26
2. Operator bezel - drive canister front view..................................................................................................29
3. Drive rear layout - Models EH7/EH8/55F/60F (Fibre Channel) ................................................................ 30
4. LED locations for EH7/EH8/55F/60F..........................................................................................................31
5. Power distribution diagram.........................................................................................................................33
6. Cleaning cartridge ...................................................................................................................................... 37
7. Leader pin replacement kit......................................................................................................................... 37
8. ESD grounding strap....................................................................................................................................38
9. Hook-and-loop fastener..............................................................................................................................38
10. LC bre wrap tool and plugs..................................................................................................................... 38
11. SIM format - sample................................................................................................................................. 40
12. MIM format - sample................................................................................................................................ 42
13. Drive error log example.............................................................................................................................44
14. AIX TAPEUTIL and DIAG commands Error Log example......................................................................... 55
15. AIX TAPEUTIL and DIAG commands SIM Error Log example..................................................................55
16. AIX TAPEUTIL and DIAG commands MIM Error Log example.................................................................56
17. AIX TAPEUTIL and DIAG commands Error Log example......................................................................... 56
18. Tapeutil error example - AIX.....................................................................................................................56
19. AIX SMIT and ERRPT command Error Log example................................................................................ 59
20. Error Log example of SIM message - AIX.................................................................................................60
21. Error Log example of MIM message - AIX................................................................................................61
22. AIX SMIT and ERRPT command Error Log example................................................................................ 62
23. AIX SMIT and ERRPT commands Error Log example - descriptions.......................................................63
24. System i example Error Log of SIM message...........................................................................................64
25. System i example Error Log of SIM message...........................................................................................65
26. System i hexadecimal Error Log (display)................................................................................................ 66
27. System i (AS/400) Product Activity Log (display).....................................................................................67
28. System i Hexadecimal Error Log (printout).............................................................................................. 68
29. Linux Error Log record example................................................................................................................70
30. NTUTIL error sample.................................................................................................................................71
31. SCSI sense data........................................................................................................................................ 73
32. Virtual Operator panel...............................................................................................................................77
33. Virtual Operator panel display - Menu, status, and message areas........................................................79
34. Intervention screen, Mount screen, and Abend screen on service panel...............................................85
35. Error message example............................................................................................................................ 87
36. Selection options example....................................................................................................................... 88
37. Conrm mode change and CE Online Mode menus.................................................................................89
38. Operator Options menus - Operator Mode...............................................................................................90
39. CE Options menu - CE Offline Mode (Part 1 of 6).....................................................................................91
x
40. CE Options menu - CE Offline Mode (Part 2 of 6).....................................................................................92
41. CE Options menu - CE Offline Mode (Part 3 of 6).....................................................................................93
42. CE Options menu - CE Offline Mode (Part 4 of 6).....................................................................................94
43. CE Options menu - CE Offline Mode (Part 5 of 6).....................................................................................95
44. CE Options menu - CE Offline Mode (Part 6 of 6).....................................................................................96
45. Microcode Level menu.............................................................................................................................. 98
46. Conrmation menu................................................................................................................................... 99
47. Status menu............................................................................................................................................ 110
48. Loop Status menu - from CE Loop Fix menu..........................................................................................110
49. Final Status display.................................................................................................................................110
50. CE Action Successful display..................................................................................................................111
51. CE Action Failed display..........................................................................................................................111
52. Grounding inspection..............................................................................................................................158
53. Label locations........................................................................................................................................ 159
54. Enclosure label locations (top of enclosure shown)..............................................................................160
55. Exploded Rack Mount view.....................................................................................................................170
56. Installing the rail - front..........................................................................................................................171
57. Installing the rail - rear........................................................................................................................... 171
58. Lock/unlock positions.............................................................................................................................172
59. Connecting the power supply.................................................................................................................172
60. Securing the drive cable with the retention strap..................................................................................173
61. Installing the drive ller panel................................................................................................................173
62. Drive canister LEDs (EH8 Fibre Channel)............................................................................................... 175
63. Typical bre-to-host cabling.................................................................................................................. 179
64. Rack service position - rear view............................................................................................................184
65. Enclosure - front view, showing the bezel removed and the Ethernet ports (circled)..........................186
66. Drive Status page....................................................................................................................................191
67. Static-sensitive device attention symbol and grounding wrist strap.................................................... 192
68. Drive canister - canister screws............................................................................................................. 197
69. Drive canister - bezel screws..................................................................................................................197
70. Hex wrench rewinds tape into cartridge................................................................................................ 199
71. Drive canister with cover removed to reveal gear train......................................................................... 200
72. Leader block assembly (LBA)................................................................................................................. 201
73. Microcode level menu.............................................................................................................................206
74. Base Mode...............................................................................................................................................224
75. Host attachment example...................................................................................................................... 226
76. Device bre addresses - available..........................................................................................................226
77. Device bre addresses - dened............................................................................................................226
78. Flow diagram for FID 84 or E6 in a smaller font.................................................................................... 243
79. Drive enclosure FRU locations in a rack.................................................................................................251
80. Removing the lower power supply.........................................................................................................252
81. Drive canister connectors.......................................................................................................................253
82. Front of the drive canister, showing the spring plunger.........................................................................254
xi
83. Removing the top cover, showing the cable assembly.......................................................................... 255
84. Ferrite beads on the cable assembly..................................................................................................... 256
85. Unscrewing the power supply bracket...................................................................................................257
86. Removing the power supply bracket......................................................................................................257
87. Exploded Rack Mount view.....................................................................................................................259
88. TAPEUTIL Program menu – Sun Solaris system.................................................................................... 264
89. TAPEUTIL Program menu – HP-UX system............................................................................................270
90. Base mode: Windows environment........................................................................................................276
91. Library mode: Windows environment.................................................................................................... 277
92. TAPEUTIL Program Commands menu - Linux environment (Interactive mode command).................279
93. Laser safety label - Class I......................................................................................................................295
xii
List of Tables
1. MI terms and descriptions.............................................................................................................................ii
2. Information website URLs........................................................................................................................ xviii
3. Start here....................................................................................................................................................... 1
4. FIDs and FRUs............................................................................................................................................... 7
5. ATTN DRV messages................................................................................................................................... 11
6. Supported TapeAlert flags.......................................................................................................................... 12
7. 3592 Drive functions and capabilities........................................................................................................19
8. Model 60F enhancements to Model EH8................................................................................................... 19
9. Model EH8/55F enhancements to Model EH7...........................................................................................19
10. 3592 drive attachment capabilities..........................................................................................................20
11. Minimum installation conguration..........................................................................................................20
12. FIPS availability.........................................................................................................................................23
13. Types of data tape cartridges................................................................................................................... 26
14. Operator bezel functional areas............................................................................................................... 29
15. Drive rear layout........................................................................................................................................30
16. LED indicators for EH7/EH8/55F/60F......................................................................................................31
17. Power supplies and related components.................................................................................................33
18. Special tools and customer supplies........................................................................................................36
19. Leader pin replacement kit.......................................................................................................................37
20. Meaning of SIM severity codes.................................................................................................................39
21. SIM elds descriptions............................................................................................................................. 40
22. Meaning of MIM severity codes................................................................................................................ 41
23. MIM elds descriptions.............................................................................................................................42
24. Hexadecimal-to-ASCII conversion...........................................................................................................43
25. Drive error log data................................................................................................................................... 44
26. Message codes and descriptions..............................................................................................................45
27. MIM exception messages and descriptions.............................................................................................46
28. SIM exception messages and descriptions..............................................................................................46
29. SIM/MIM service messages and descriptions......................................................................................... 47
30. SIM/MIM severity descriptions.................................................................................................................47
31. ASC, and ASCQ summary for Sense Key 0 (No Sense)............................................................................ 47
32. ASC, and ASCQ summary for Sense Key 1 (Recovered Error)................................................................. 48
33. ASC, and ASCQ summary for Sense Key 2 (Not Ready)...........................................................................48
34. ASC, and ASCQ summary for Sense Key 3 (Medium Error)......................................................................48
35. ASC, and ASCQ summary for Sense Key 4 (Hardware Error)...................................................................50
36. ASC, and ASCQ summary for Sense Key 5 (Illegal Request)................................................................... 50
37. ASC, and ASCQ summary for Sense Key 6 (Unit Attention).....................................................................52
38. ASC, and ASCQ summary for Sense Key 7 (Data Protect)....................................................................... 52
39. ASC, and ASCQ summary for Sense Key 8 (Blank Check)........................................................................53
xiii
40. ASC, and ASCQ summary for Sense Key B (Aborted Command).............................................................53
41. ASC, and ASCQ summary for Sense Key D (Volume Overflow)............................................................... 53
42. Device driver to AIX ERRNO translation...................................................................................................57
43. Virtual Operator panel controls................................................................................................................ 78
44. Virtual Operator panel display - Menu, status, and message areas........................................................79
45. Drive activity indicators - service panel....................................................................................................83
46. Dump icon images.....................................................................................................................................83
47. Intervention messages............................................................................................................................. 85
48. Menu terms and display icons.................................................................................................................. 88
49. Virtual Operator panel menu trees guide.................................................................................................89
50. Conrm Mode Change menu.................................................................................................................... 96
51. Options menu (operator mode)................................................................................................................ 97
52. Services menu...........................................................................................................................................98
53. Set Online menu........................................................................................................................................99
54. Set Offline menu....................................................................................................................................... 99
55. Conrm Offline menu..............................................................................................................................100
56. Fibre Options menu (Services menu).....................................................................................................100
57. Port/Node Names menu (Services menu)..............................................................................................101
58. Set Port 0 {or 1} Menu (Services menu)................................................................................................. 102
59. Set Port 0 {or 1} (Speed) menu...............................................................................................................102
60. Set Topology menu - Speed and Topology.............................................................................................103
61. CE Save Data menu (Speed and Topology)............................................................................................ 104
62. Set Hard Address menu..........................................................................................................................104
63. Use Soft Address menu.......................................................................................................................... 105
64. Statistics menu (Operator Mode)........................................................................................................... 106
65. Drive Statistics menu (Operator Mode)..................................................................................................106
66. Tape Statistics menu (Operator Mode).................................................................................................. 107
67. CE Options menu (CE Offline mode).......................................................................................................108
68. CE Verify Fix/Diag menu......................................................................................................................... 108
69. CE Loop Diag menu................................................................................................................................. 111
70. Test Fibre Wrap menu.............................................................................................................................113
71. CE Dump menu....................................................................................................................................... 113
72. CE Copy Dump to Tape menu................................................................................................................. 114
73. CE FMR Tape menu................................................................................................................................. 115
74. Load FMR Tape menu..............................................................................................................................115
75. CE Select Level menu..............................................................................................................................116
76. Load Scratch Tape menu........................................................................................................................ 117
77. Unload Tape menu.................................................................................................................................. 118
78. CE Cong/Install menu...........................................................................................................................118
79. CE DRV (Drive) Options menu.................................................................................................................119
80. CE DRV Serial No menu (CE Offline Mode).............................................................................................121
81. DRV Encryption menu.............................................................................................................................121
82. Method Cong menu (Encryption)..........................................................................................................122
xiv
83. Advanced Cong menu (Encryption)......................................................................................................123
84. Crypto Ofcer menu (Encryption)...........................................................................................................124
85. Key Path Cong menu (Encryption)........................................................................................................124
86. BOP Encryption menu.............................................................................................................................125
87. Restore Defaults menu (Encryption)......................................................................................................126
88. CE Save Data menu (Encryption)............................................................................................................126
89. CE Default Density menu........................................................................................................................126
90. CE Wrap Tools menu............................................................................................................................... 127
91. CE VPD Data menu..................................................................................................................................128
92. CE Save Data menu (Ser No)...................................................................................................................128
93. Fibre Options menu (CE Offline Mode)...................................................................................................129
94. Port/Node Names menu (CE Offline Mode)........................................................................................... 130
95. Set Root Name menu (CE Offline Mode)................................................................................................ 130
96. Set Port 0 {or 1} Name menu..................................................................................................................131
97. Set Node 0 {or 1} Name menu................................................................................................................131
98. Show Orig Names menu (CE Offline Mode)............................................................................................132
99. Restor Orig Names menu (CE Offline Mode)..........................................................................................132
100. CE Save Data menu (Root, Port, and Node names)............................................................................. 133
101. CE Logs menu (CE Offline mode)..........................................................................................................133
102. CE Error Log menu................................................................................................................................ 134
103. Time stamp for CE Error Log.................................................................................................................135
104. CE FID FE Log menu............................................................................................................................. 136
105. CE FID FF Log menu............................................................................................................................. 137
106. CE Temp Error Log menu...................................................................................................................... 137
107. CE Utilities menu.................................................................................................................................. 138
108. CE Disp/Alt VPD menu..........................................................................................................................139
109. CE Microcode Traps menu....................................................................................................................140
110. CE Saved Traps menu...........................................................................................................................141
111. CE FSC Trap List menu..........................................................................................................................141
112. CE Read Tape menu.............................................................................................................................. 142
113. CE Process Tape menu......................................................................................................................... 142
114. Space menu.......................................................................................................................................... 143
115. Read Block menu..................................................................................................................................143
116. Next Block ID menu..............................................................................................................................144
117. Enter Password menu...........................................................................................................................144
118. CE Engr Use Only menu........................................................................................................................145
119. HSARS Cong menu............................................................................................................................. 146
120. VSARS Cong menu..............................................................................................................................147
121. Special Modes menu.............................................................................................................................147
122. OEM Use Only menu............................................................................................................................. 148
123. Show Statistics menu (CE Offline Mode)..............................................................................................148
124. CE Select Address menu...................................................................................................................... 149
125. Display Memory menu..........................................................................................................................149
xv
126. Display/Alter menu...............................................................................................................................150
127. CE DRV Features menu.........................................................................................................................151
128. Saved FSC Trap List menu (CE Offline Mode)...................................................................................... 151
129. CE Online Options menu (CE Online Mode)......................................................................................... 151
130. CE Logs menu (CE Online Mode).......................................................................................................... 152
131. CE DRV Ser No menu (CE Online Mode)...............................................................................................153
132. Tape Statistics menu (CE Online Mode)............................................................................................... 153
133. Drive Statistics menu (CE Online Mode).............................................................................................. 153
134. CE Disp Sensors menu..........................................................................................................................154
135. CE Show Statistics menu (CE Online Mode).........................................................................................155
136. Label names and locations...................................................................................................................159
137. Enclosure label names and locations.................................................................................................. 160
138. Installation Instruction feature codes and RPQs................................................................................ 168
139. Drive canister LEDs...............................................................................................................................175
140. 3592 Feature codes - Fibre Channel attachment with LC/LC cables..................................................178
141. Attachment feature codes for various systems................................................................................... 178
142. Meaning of response to FTP command "mget" (offloading dumps)................................................... 188
143. Gear train identication........................................................................................................................200
144. Microcode EC level history log............................................................................................................. 206
145. Fibre Channel WWID history log example and worksheet..................................................................207
146. DRV Serial No menu..............................................................................................................................207
147. Node Name menu.................................................................................................................................207
148. Alter Serial No - CE VPD Data menu.....................................................................................................208
149. Alter Serial No - CE Save Data? menu..................................................................................................208
150. CE Set Node 0 Name menu.................................................................................................................. 208
151. CE Set Node 1 Name menu.................................................................................................................. 209
152. Set Port 0 Name menu......................................................................................................................... 209
153. CE Set Port 1 Name menu.................................................................................................................... 210
154. Offloading dumps................................................................................................................................. 210
155. Updating microcode............................................................................................................................. 217
156. Default density selections....................................................................................................................249
157. FID numbers and FRU names ..............................................................................................................251
158. 3592 EH7/EH8/55F/60F Rack FRU list ...............................................................................................259
159. Service commands and syntax.............................................................................................................264
160. Basic SCSI commands and syntax.......................................................................................................265
161. Medium Changer commands and syntax.............................................................................................265
162. Tape drive commands and syntax........................................................................................................265
163. Service commands and syntax.............................................................................................................270
164. Basic SCSI commands and syntax.......................................................................................................271
165. Medium Changer commands and syntax.............................................................................................271
166. Tape drive commands and syntax........................................................................................................271
167. TAPEUTIL Program menu – Linux environment (Command-line mode).............................................280
168. Millimeters-to-inches conversion........................................................................................................ 282
xvi
169. Meters-to-feet conversion....................................................................................................................283
170. Inches/feet-to-centimeters conversion...............................................................................................283
171. Feet-to-meters conversion...................................................................................................................283
172. Kilograms-to-pounds conversion.........................................................................................................284
173. Pounds-to-kilograms conversion.........................................................................................................284
174. Celsius-to-Fahrenheit conversion........................................................................................................ 285
175. Fahrenheit-to-Celsius conversion........................................................................................................285
176. SI Base Units and Derived SI Units......................................................................................................285
177. Mathematical power-to-common term comparison (American system)........................................... 286
178. Binary measuring units-to-decimal measuring units conversion....................................................... 287
179. Minimum microcode requirements - Rack Mount tape drives............................................................288
180. Trademarks used in this document......................................................................................................290
xvii
Preface
This manual is for use by service personnel who intend to install, remove, diagnose, repair, or test the IBM
3592 drive.
Related information
Additional information related to the subsystem is available in the following publications:
• IBM 3592 Models E07/E08, EH7/EH8, 55F, and 60F Tape Drives Knowledge Center http://www.ibm.com/
support/knowledgecenter/STPRH6/com.ibm.storage.drives.doc/jag_ichome.html
• IBM External Key Manager Introduction, Planning, and User's Guide, GA76-0418
• IBM Tape Drive 3592 SCSI Reference, GA32-0968
• IBM 3592 Subsystem Solution Assurance Product Review (SAPR) Guide, SA03-022
• IBM Care and Handling of the IBM Magnetic Tape Cartridge, GA32-0047
• IBM Externally Attached Devices Safety Information, SA26-2004
• Electrical Safety for IBM Customer Engineers, S229-8124
• IBM Statistical Analysis and Reporting System User Guide
• Systems Safety Notices (formerly known as "eServer Safety Notices"), G229-9054
• IBM Tape Device Drivers Installation and User's Guide, GC27-2130
3584 information
Do not use the 3592 tape drive MI to complete service procedures on an IBM TS4500 tape library (3584).
Refer to the IBM TS4500 Knowledge Center.
Fibre Channel attachment information
• IBM Fibre-Optic Channel Link Planning and Installation, GA32-0367
• Fibre Channel Storage Hub IBM 2103 Model H07 Installation, Service, and User's Guide, SC26-7289
• IBM 2109 S08 Switch User's Guide, SC26-7349
• IBM 2109 S08 Switch Service Guide, SC26-7350
• IBM 2109 S16 Switch User's Guide, SC26-7351
• IBM 2109 S16 Switch Service Guide, SC26-7352
Website information
Table 2: Information website URLs
IBM RMSS product manuals http://www.storage.ibm.com/hardsoft/tape/pubs/
Storage area networks (SAN) and
Fibre Channel support information
pubs3592.html
http://www-03.ibm.com/servers/storage/support/san/
index.html
Open System Support information http://www-03.ibm.com/servers/storage/tape/ts1120/
3592 Firmware and Device Driver
matrix
xviii Preface
http://www-03.ibm.com/servers/storage/tape/
compatibility/pdf/3592attach.pdf
Table 2: Information website URLs (continued)
Statistical Analysis and Reporting
System User Guide (SARS)
Currently available microcode http://www.ibm.com/support/xcentral
Practical Guide for SAN with System p http://www.redbooks.ibm.com
Linux and Linux System z support http://www-1.ibm.com/servers/eserver/zseries/connectivity/
Device driver information http://www.ibm.com/support/xcentral
T10 Standards Committee http://www.t10.org
FIPS PUB 140-2, Security
Requirements for Cryptographic
Modules
RMSS PFE home page http://snjlnt02.sanjose.ibm.com/tape/tapetec.nsf
3592 Drive PFE website http://snjlnt02.sanjose.ibm.com/tape/tapetec.nsf/pages/
Terms that are not found in “Glossary”
on page 297
http://www.storage.ibm.com/hardsoft/tape/pubs/
pubs3590.html
Select '3590 Enterprise Tape Drive' not '3592 Enterprise
Tape Drive.'
http://www.itl.nist.gov/pspubs/
3592page00
• www.ibm.com/ibm/terminology
• www-01.ibm.com/software/globalization/terminology/
index.jsp
Preface xix
xx IBM 3592 TS1140, TS1150, TS1155, and TS1160 Tape Drives: Maintenance Information
Chapter 1. Start
Maintenance starting point
Begin all maintenance activity here. Most drive failures result in a FID (FRU identier) error code on the
drive service panel. Some load or unload problems also might result in ATTN DRV messages. All of these
error codes and messages are recorded in the drive CE Error Log. See “CE Logs menu (CE Offline Mode)”
on page 133 for details.
Notes:
• If the service call is on a status 3 machine, see “General instructions” on page 156, then return here to
continue the service call.
• Many gures and examples in this MI are typical representations of all 3592 drives. Unless otherwise
indicated, substitute this drive type with the drive type of your drive. Distinctions among drive models
are mentioned where appropriate.
• The ascending succession of 3592 Drive models is EH7, EH8, 55F, and 60F (Fibre Channel).
• Drive-cooling fans can cycle on and off and vary motor speed during normal operation.
• See “Glossary” on page 297 for a history of previous names for products like System i.
Table 3 on page 1 lists some possible reasons for service and the associated service action. Find in the
left column the reason that you are here, and complete the stated action that is listed in the right column.
After the failing hardware is determined, remove and replace the FRU, as directed. After any hardware
replacement or other maintenance action is completed, go to “End of call” on page 185.
If you are unable to determine the cause of the problem (No Defect Found), or the problem is intermittent,
or the symptoms change, go to “Problem determination” on page 182.
The next level of support needs an understanding of the error, the EC level, and link level of the
microcode, and any recent error codes and messages that are recorded in the CE Error log. See “Appendix
D. Minimum microcode requirements” on page 288 to verify the level of microcode that is installed in your
drive.
Table 3: Start here
If you are here for this reason . . . Complete this action . . .
Install the 3592 drive canister Go to “Before installation” on page 168.
Install one model of 3592 drive canister in place of a
different model.
FID message at the host, service panel, operator
display, or CE Error Log in the device
Attention (ATTN) message from the host, service
panel, operator display, or CE Error Log in the device
TapeAlert message from the host Go to “TapeAlert reporting” on page 12.
Analyze 3592 drive CE Error Log Go to “CE Error Log menu” on page 134.
Refer to the Feature code or an Installation Instruction
for that activity. See Table 138 on page 168.
Go to “FID entry point” on page 6.
Go to “Attention Drive (ATTN DRV) messages” on page
11.
©
Copyright IBM Corp. 2010, 2018 1
Table 3: Start here (continued)
If you are here for this reason . . . Complete this action . . .
SIM message Use the MSG section to get Message Code and FID.
See “Message codes” on page 45, which contains
SIM and MIM messages. See Figure 11 on page 40
for the location of the FID in the SIM record. Complete
the stated action that is associated with the Message
Code or from the displayed FID.
SIM service message See “SIM/MIM service messages” on page 46. Read
and understand the meaning of the service message.
Use the MSG section to get message code and FID.
See also “Message codes” on page 45. SIM format is
shown on Figure 11 on page 40. Complete the stated
action in the Message Code or from the displayed FID.
MIM message See “Message codes” on page 45. For MIM format,
see Figure 12 on page 42. Use this information to
obtain the Message Code. Complete the stated action
in the Message Code.
MIM exception message See “MIM exception messages” on page 46. Read
and understand the meaning of the exception
message, then use the MSG section to get the message
code from the MIM record. See “Message codes” on
page 45 and complete the action for the Message
Code. See also Figure 12 on page 42.
Fibre Channel Messages that are displayed on the
service panel.
Drive Status LED on back of drive is flashing yellow. A Drive Status message is available at the service
Drive Status LED on back of drive is solid yellow. POST diagnostic tests are running or a power cycle is
Fibre Channel Port 0 or Port 1 LED on back of drive is
OFF.
Fibre Channel Port 0 or Port 1 LED on back of drive is
flashing yellow
Go to “Fibre Channel problem determination” on page
237.
panel. Install the service panel to display the error
message.
started. If this condition continues, go to “FID entry
point” on page 6 and use FID 84 or FID E6.
• The normal condition if the port is not being used.
--OR--
• If the port is being used, ensure that the Fibre
Channel cable is connected. Go to “Fibre Channel
problem determination” on page 237.
Fibre Channel communications were interrupted and
are in recovery. If this condition continues, go to “Fibre
Channel problem determination” on page 237.
2 IBM 3592 TS1140, TS1150, TS1155, and TS1160 Tape Drives: Maintenance Information
Table 3: Start here (continued)
If you are here for this reason . . . Complete this action . . .
Fibre Channel Port 0 or Port 1 LED on back of drive is
solid green.
Power LED at back of drive is OFF (see Figure 4 on
page 31 for LED location).
Drive does not power ON. Go to “Power problems MAP” on page 193.
AC or DC LEDs on power supply indicate an error. Go to “Power problems MAP” on page 193.
Power supply LEDs do not light. Go to “Power problems MAP” on page 193.
Library LED at back of drive is OFF (see Figure 4 on
page 31 for LED location).
Front panel (bezel) problems such as a blank 8character display or no power LED on back of drive
Stuck tape or cartridge Go to “Manual cartridge removal” on page 195.
Fibre Channel connections are detecting light, but no
data is being transferred.
1. Wrap tools are installed. Remove the wrap tools,
and connect the Fibre Channel cables.
2. Drive is offline to the host. Use the service panel to
set the drive online, then reset the drive. See
“Services menu” on page 97.
3. If this condition continues, go to “Fibre Channel
problem determination” on page 237.
Go to “Power problems MAP” on page 193.
The normal condition if the RS-422 or SDLC port is not
used.
Go to FID entry point on page “FID entry point” on
page 6: FID AF.
Replace a leader pin Customer responsibility (see 3592 Drive Operator
Guide)
Clean messages on service panel or reported to the
host, or you suspect that the drive must be cleaned
Drive rejects cleaning cartridge, and posts "Clean
Required" message
Excessive temporary errors reported to the host
Insert the cleaning cartridge in the drive; cleaning is
completed automatically.
Note: If an excessive number of clean messages
appeared (that is, the additional message Clean
Required appeared on the service panel), go to
“Excessive Clean messages” on page 183.
Because the cleaning cartridge reached its end of life,
a cleaning cycle cannot be allowed. Ask the customer
to replace the cleaning cartridge. Refer to the 3592
Drive Operator Guide.
1. Review the temporary error log. See “CE Temp Error
Log menu” on page 137. Alternative error logs are
the FID FE error log and the FID FF error log. See
“CE Logs menu (CE Offline Mode)” on page 133 for
a description of the error logs.
2. Go to Chapter 3, “Messages,” on page 39 for your
system.
a. Review “Message codes” on page 45.
b. Review “Sense Keys, ASC, and ASCQ
information” on page 47.
3. Ensure that the Force Error Log option is OFF. Go
to “CE Cong/Install menu” on page 118.
Start 3
Table 3: Start here (continued)
If you are here for this reason . . . Complete this action . . .
Media surface errors reported by AIX
Drive status indicator Look for FIDs.
Tape write-protected errors
No Defect Found (NDF), intermittent, or changing
symptoms
1. Go to “Error Log Analysis - AIX” on page 53.
Analyze the error log for media surface errors.
2. Contact your next level of support for further
assistance.
• If the write-protected icon appears on the service
panel, the tape is either physically write-protected,
or the customer used a SCSI command to logically
write-protect the tape. Inform the customer that this
action is normal operation.
--OR--
• If the write-protected icon does not appear on the
service panel, the drive had a problem with reading
the tape at the load point. Something might be
wrong with the cartridge. Try writing on a different
cartridge. If a failure occurs on multiple cartridges,
go to FID entry point on page “FID entry point” on
page 6: FID 85.
Go to “Problem determination” on page 182.
Service panel processor check light remains ON after
power-on reset
Service panel displays the CE Options menu rather
than the Services menu after a power-on sequence
Host-reported Fibre Channel interface problems
(errors processing requests/responses, loop up/
down/parity errors, LIP condition, timeouts, and
similar errors)
Host-reported problem during Installation. Cannot get
the drive online to the Host
Cannot get the drive online to the host Ensure that the Port/Node Names (WWID) are unique.
Windows host-reported problem after a service
activity. Cannot get the drive online to the host.
Replace the drive canister. Go to “FID 85: Drive
canister” on page 252.
1. Go to FID entry point on page “FID entry point” on
page 6: FID 85.
Go to “Fibre Channel problem determination” on page
237.
Ensure that you have a valid bre address. See
“Setting customer options” on page 175.
If two drives in an installation have the same WWID,
only one is recognized by the host. See “Displaying
WW names” on page 207.
• Have the customer complete a Rescan Drive
procedure from the host.
--OR--
• Force a rescan drive by disconnecting and
reconnecting the bre cables from the rear of the
drive.
Drive communication problem (host related) See the “Operator Mode menus” on page 97
beginning on page “Operator Mode menus” on page
97 for drive-addressing and setting information. See
the library MI for more troubleshooting procedures.
4 IBM 3592 TS1140, TS1150, TS1155, and TS1160 Tape Drives: Maintenance Information
Table 3: Start here (continued)
If you are here for this reason . . . Complete this action . . .
Ethernet problem that is suspected Go to “Ethernet (laptop) Drive Dump procedures” on
page 187
Microcode problem that is suspected Go to “Suspected microcode problem” on page 246.
Load or update microcode Go to “Microcode maintenance” on page 217.
Determine whether the drive is using FIPS (PUB
140-2) certied microcode (to maintain FIPS
compliance)
Note: FIPS-certied microcode is not available as
factory-installed microcode.
Enable or disable drive encryption Go to “Setting drive encryption” on page 250.
Change the drive default density setting Go to “Setting default density” on page 249.
Set error match trap Go to “Setting the error match trap (to get dump)” on
Remove error match trap Go to “Removing the error match trap” on page 247.
Offload memory dump to host with Fibre Channel Go to one of these areas -
If you determined from the customer that a drive uses
FIPS-certied microcode or if you want to determine
what level of microcode is FIPS-certied, refer to one
of these websites for drive microcode information:
• Internal http://snjlnt02.sanjose.ibm.com/tape/
tapetec.nsf/pages/3592page00
• External http://www.ibm.com/support/xcentral
You can learn about FIPS certication at the website
http://www.itl.nist.gov/pspubs/
page 246.
• “Offloading Dumps to System i (OS/400)” on page
212
• “Offloading dumps to AIX with TAPEUTIL” on page
212
• “Offloading dumps to Solaris system with TAPEUTIL”
on page 214
• “Offloading dumps to HP-UX system with TAPEUTIL”
on page 215
• “Offloading dumps to Windows system with NTUTIL”
on page 216
• “Offloading dumps to Linux system with TAPEUTIL”
on page 213
Offload memory dumps to flash Go to “Offloading the dump to flash memory” on page
211.
Clear flash memory dump memory or auto memory
dumps to flash memory
Retrieve automatic memory dump to flash Complete the same action by which you retrieve or
Go to “Clearing flash dump memory” on page 211.
obtain any other memory dump from memory. Use
only when directed by your next level of support.
Start 5
Table 3: Start here (continued)
If you are here for this reason . . . Complete this action . . .
Microcode update from host with Fibre Channel Go to one of the following areas -
• “Updating microcode from System i (OS/400)” on
page 217
• “Updating microcode from AIX with TAPEUTIL” on
page 218
• “Updating microcode from Solaris with TAPEUTIL”
on page 220
• “Updating microcode from HP-UX system with
TAPEUTIL” on page 221
• “Updating microcode from Windows with NTUTIL”
on page 222
• “Updating microcode from Linux with TAPEUTIL” on
page 219
Obtain and analyze error log and sense information
data from RS/6000
Obtain and analyze error log and sense information
data from Linux system
Obtain and analyze error log and sense information
data from System i (OS/400)
Obtain and analyze error information from Solaris
systems
Obtain and analyze error information from HewlettPackard (HP-UX) systems
Obtain and analyze error information from Windows
systems
Locate FRUs or replace defective FRUs Go to Chapter 8, “Locations, checks, adjustments,
Vary (take) the device offline Have the customer vary (take) the device offline.
Power OFF the 3592 drive Go to “Powering the device ON and OFF” on page 183.
Remove the 3592 drive Go to “Removing the drive from service” on page 180
Inspection for maintenance agreement qualication See “General instructions” on page 156 for the safety
®
Go to “Error Log Analysis - AIX” on page 53.
Go to “Obtaining drive error information from Linux
system” on page 68.
Go to “Error Log Analysis - System i” on page 63.
Go to “Obtaining drive error information from Solaris
system” on page 70.
Go to “Obtaining drive error information from HP-UX
system” on page 71.
Go to “Obtaining drive error information from Windows
system” on page 71.
removals, and replacements,” on page 251.
inspection procedures.
FID entry point
Table 4 on page 7 lists the FRU identiers (FIDs) that you might see and the eld replaceable units
(FRUs) that you can change. The reported FID is displayed on the service panel or the library manager in a
FID message, is noted in the CE Error Log, and is reported to the host. For example, in the message FID1
82, 1 is the severity and 82 is the FID. “Intervention messages” on page 84 describes the different types
of messages and their impact on 3592 drive availability. The service information message (SIM) record,
which the 3592 drive sends to the host, also has the reported FID information. See “Service and Media
Information messages (SIMs and MIMs)” on page 39.
6
IBM 3592 TS1140, TS1150, TS1155, and TS1160 Tape Drives: Maintenance Information
The following list also contains the FRU name and a page reference to the removal and replacement
procedure for the FRU. Each FRU is identied by a 1-byte identier (FID). The FID relates to the FRUs that
have the highest probability of causing the problem. Always replace the FRU with the highest probability
of failure rst.
At the start of your service call, write down the reported FID and the 12 hex characters of support data.
You might need this information if you contact your next level of support.
• FID is displayed in the service panel, see Figure 35 on page 87. The 12 characters of support data are
shown below the CALL FOR SERVICE message.
• FID was reported in one of the Error Logs, see “CE Logs menu (CE Offline Mode)” on page 133. The 12
characters of support data are shown below the reported FID.
Table 4: FIDs and FRUs
Reporte
d FID
50 An incorrect encryption conguration that is installed during manufacturing
51 Encryption power-on self-test (POST HW) failed
52 Encryption rmware power-on self-test (POST HW) failed
53 Encryption self-test (started) - An explicitly started encryption self-test failed
54 Encryption self-test (automatic) - An automatically started encryption self-test failed
FRUs FRU name or description Prob-
ability
85 Drive canister 100%
85 Drive canister 100%
85 Drive canister 100% See 'Reported FID 84' in this table
83 Drive microcode 50% “FID 84 or E6 - Isolating fault between
85 Drive canister 50%
83 Drive microcode 20% “FID 84 or E6 - Isolating fault between
85 Drive canister 80%
Page reference or instruction
• “FID 85: Drive canister” on page 252
• “FID 85: Drive canister” on page 252
microcode and hardware” on page 240
• “FID 85: Drive canister” on page 252
microcode and hardware” on page 240
• “FID 85: Drive canister” on page 252
55 Encryption module failure
83 Drive microcode 20% “FID 84 or E6 - Isolating fault between
85 Drive canister 80%
58 Encryption error
85 Drive canister 100%
microcode and hardware” on page 240
• “FID 85: Drive canister” on page 252
• “FID 85: Drive canister” on page 252
Start 7
Table 4: FIDs and FRUs (continued)
Reporte
d FID
59 Decryption error - Error was detected during the decryption of data
5A Encryption Key Manager failure - An unexpected status was returned by the key manager. Check the
5B Encryption PROXY failure - A failure or timeout occurred on the proxy interface. Check the proxy
FRUs FRU name or description Prob-
ability
83 Microcode 25% “FID 84 or E6 - Isolating fault between
- Encryption Key Manager 25% IBM External Key Manager Introduction, Planning,
87 Tape cartridge 25% “FID 87 or F2 - Isolating fault between media
85 Drive canister 25%
proxy interface and the Encryption Key Manager log.
Note: This issue is not a drive or microcode problem. The customer must isolate the problem from
this symptom.
interface and the Encryption Key Manager log.
Note: This issue is not a drive or microcode problem. The customer must isolate the problem from
this symptom.
Page reference or instruction
microcode and hardware” on page 240
and User's Guide
and hardware” on page 243
• “FID 85: Drive canister” on page 252
5F Security prohibited function - A function was attempted which is prohibited.
81 Thermal sensor detected overtemperature condition
1. If you suspect that the problem is because of environmental conditions, you can order and use a
datalogger tool (P/N 45P5917) to record ambient temperature. Contact your next level of
support for procedures to correct this condition.
2. If the environmental conditions are within specication and the problem persists, replace the
drive canister.
85 Drive canister 100%
82 or C1 Drive voltage not within specication, the drive detects a power outage, or a power supply-cooling
fan failed
Notes:
• This error can be triggered only when a tape is loaded in the drive.
• This error can take up to 50 minutes to be reported after the condition is detected.
82 Power supply 88% “Power problems MAP” on page 193
EA Power supply cables 8%
85 Drive canister 4%
• “FID 85: Drive canister” on page 252
• “FID EA: Cables FRU kit” on page 255
• “FID 85: Drive canister” on page 252
83 or E5 Microcode fault
83 Microcode 100% “FID 83 or E5 - Microcode problem” on page 239
8 IBM 3592 TS1140, TS1150, TS1155, and TS1160 Tape Drives: Maintenance Information
Table 4: FIDs and FRUs (continued)
Reporte
d FID
84 or E6 Timing problem in the microcode or the electronics, or multiple check-1 errors occurred
85 Read/write, or track-following error
86 or F2 Hardware or media fault
FRUs FRU name or description Prob-
ability
83 Microcode 50% “FID 84 or E6 - Isolating fault between
85 Drive canister 40%
82 Power supply 7% “Power problems MAP” on page 193
EA Power supply cables 3%
87 Cartridge 5% “FID 87 or F2 - Isolating fault between media
85 Drive canister 95%
FID 87 or F2 that occurs while the Test Drive or Test Device diagnostic test is run, can be caused by
a drive that needs calibration. An automatic calibration step runs during the longer Test Device
diagnostic test. In addition, an automatic calibration step is run if the initial pass fails, during the
short Test Drive diagnostic test.
Page reference or instruction
microcode and hardware” on page 240
• “FID 85: Drive canister” on page 252
• “FID EA: Cables FRU kit” on page 255
and hardware” on page 243
• “FID 85: Drive canister” on page 252
87 Tape Cartridge 50% “FID 87 or F2 - Isolating fault between media
85 Drive canister 50%
87 or FE Cartridge problem
87 Tape cartridge 95% “FID 87 or F2 - Isolating fault between media
85 Drive canister 5%
8A, D0,
or D8
AA General conguration problem
AC Worldwide ID is blank, is invalid, or cannot be read
Degraded hardware - Customer jobs continue to run, but with degraded performance. Complete the
action, at your earliest convenience.
85 Drive canister 100%
- Conguration problem 90%
- Invalid drive serial number 10% Enter valid drive serial number. Go to “CE DRV
and hardware” on page 243
• “FID 85: Drive canister” on page 252
and hardware” on page 243
• “FID 85: Drive canister” on page 252
• “FID 85: Drive canister” on page 252
1. Reset drive
2. Go to “Installation checkout” on page 174.
Ser No menu (CE Offline Mode)” on page 121.
85 Drive canister - If you are installing a new drive, contact your
next level of support and report this problem. If it
is an existing drive, try to reenter the WWID (see
“Setting WW names” on page 208). Go to -
• “FID 85: Drive canister” on page 252
Start 9
Table 4: FIDs and FRUs (continued)
Reporte
d FID
AF Eight-character operator display problem
BF Failure to electronically detect fan motion in the drive canister
C1 See 'Reported FID 82' in this table
D0 See 'Reported FID 8A' in this table
D8 See 'Reported FID 8A' in this table
E4 Drive electronics
E5 See 'Reported FID 83' in this table
FRUs FRU name or description Prob-
ability
85 Drive canister 100%
Note: This error can take up to 5 minutes to be reported after the condition is detected.
85 Drive canister 100%
85 Drive canister 95%
EA Cards and power supply cables 5%
Page reference or instruction
• “FID 85: Drive canister” on page 252
• “FID 85: Drive canister” on page 252
• “FID 85: Drive canister” on page 252
• “FID EA: Cables FRU kit” on page 255
E6 See 'Reported FID 84' in this table
ED Flashdump
- Memory dump exists in flash
memory
F2 See 'Reported FID 86' in this table
F5 Fibre Channel error
F5 Interface, operator procedural,
or host problem
F6 Informational message--Cleaning required
F6 Operator, procedural, or host
problem
F7 Fibre Wrap Test Failure
If you are running the Fibre Wrap Test, check the following before you replace the drive canister -
1. If you are running the Wrap Test at the drive itself, ensure that the wrap tool is making a good
connection, or try a different wrap tool. Rerun the test to ensure that the drive canister is at fault.
2. If you are running the Wrap Test through the bre cable when you received this error, try the
Wrap Test at Drive. If the test runs without error at the drive, replace the cable. If the test still
provides FID F7, replace the drive canister.
- Informational message that the memory dump is
in flash memory. See “Offloading the dump to
flash memory” on page 211 or “Clearing flash
dump memory” on page 211.
- “Fibre Channel problem determination” on page
237
- -
- Fibre Channel cable 10% Table 140 on page 178
85 Drive canister 90%
10 IBM 3592 TS1140, TS1150, TS1155, and TS1160 Tape Drives: Maintenance Information
• “FID 85: Drive canister” on page 252
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