IBM TransNote Service and Troubleshooting Guide

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IBM

ThinkPad

TransNote

™

Service and Troubleshooting Guide

Note

Before using this information and the product it supports, be sure to read the general information under “Important safety instructions” on page v and “Appendix. A. Product warranty and notices” on page 49.

First Edition (October 2000) The following paragraph does not apply to the United Kingdom or any country where such provisions are

inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents

Important safety instructions ......v

Modem safety information .......viii

Chapter 1. System overview ......1

Features..............2

Specifications ............4

Using your on-board help ........5

Chapter 2. Handling the ThinkPad computer 7

TransNote handling tips ........8

ThinkPad don’ts ...........9

ThinkPad do’s ...........10

Cleaning your computer ........11

Carrying your computer ........11

Extending the life of your computer battery 11

Chapter 3. Protecting your computer . . . 13

Using passwords ..........14

Resuming from hibernation ......14

Power-on password ........14

Hard disk passwords ........15

Supervisor password ........18

Windows passwords ........19

Passwords and the on–screen keyboard . . 19

Attaching the mechanical lock ......21

Chapter 4. Solving computer problems . . 23

Troubleshooting...........24

Error messages ..........24

Errors without messages .......26

Power switch problem .......27

TrackPoint problems ........27

Keyboard problems ........28

Standby, hibernation, and shutdown

problems ............29

Computer screen problems ......31

Battery problems .........32

Hard disk drive problems ......33

Software problems .........33

Important safety instructions vii

CAUTION:

The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose of it as required by local ordinances or regulations.

The LCD is made of glass, and rough handling or dropping the computer can cause it to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care.

CAUTION:

To reduce the risk of fire, use only No. 26 AWG or larger (thicker) telephone cable.

Modem safety information

To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as:

Never install telephone wiring during a lightning storm.

Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

viii ThinkPad

Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

Use caution when installing or modifying telephone lines.

Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Save these instructions.

TransNote™Service and Troubleshooting Guide

Chapter 1. System overview

Features..............2

Specifications ............4

Using your on-board help ........5

Features

Processor

v Intel®Mobile Pentium™III processor

Memory

v Built-in: 64 MB v Maximum: 320 MB

Storage device

v 2.5–inch hard disk drive: 10GB

Display

The color display uses TFT technology

v Size: 10.4 inch v Resolution:

– LCD: 800 by 600 – External monitor: Up to 1600 by 1200

v Brightness control v Touch screen feature

2 ThinkPad

IBM ThinkScribe digital notepad

v Size: Letter or A4 v Input: IBM Digital Pen (Ink cartridges included)

Keyboard

v 84-key, 85-key, or 89-key v TrackPoint v Fn key function

TransNote™Service and Troubleshooting Guide

Features

External interface

v Universal Serial Bus (USB) connectors v External-monitor connector v ThinkPad TransNote Port Replicator connector v Headphone jack v Line-in jack v Microphone jack v Infrared port v RJ11 telephone connector (available if the modem Mini-PCI Card or the

Combo Mini-PCI Card is installed)

v RJ45 Ethernet connector (available if the Ethernet Mini-PCI Card or the

Combo Mini-PCI Card is installed)

v PC Card slot (Type I or Type II) v CompactFlash Card slot (Type I or Type II)

Chapter 1. System overview 3

Specifications

Size (excluding cover)

v Width: 255.6 mm (10.1 in.) v Depth: 313 mm (12.3 in.) v Height: 28 mm (1.1 in.)

Environment

v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature

– At altitudes up to 2438 m (8000 ft)

- Operating with no diskette: 5° to 35°C (41° to 95°F)

- Not operating: 5° to 43°C (41° to 109°F)

– At altitudes above 2438 m (8000 ft)

- Maximum operating temperature, 31.3°C (88° F)

Note: When you charge the battery pack, its temperature must be at least

10°C (50°F).

v Relative humidity:

– Operating with no diskette: 8% to 95%

4 ThinkPad

Heat output

v 72 W (246 Btu/hr) maximum

Electrical (ac adapter)

v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100 to 240 V ac, 50 to 60 Hz

Lithium-ion battery pack

v Nominal voltage: 14.4 V dc v Capacity: 1650 mAH

TransNote™Service and Troubleshooting Guide

Using your on-board help

Your computer contains comprehensive on-board help and information. You no longer need to carry heavy manuals or other reference books.

On-board help is provided by Access ThinkPad and ThinkPad Assistant. Press the computer’s unique ThinkPad button to open Access ThinkPad. There, you can do a Quick Search or click on topics that take you to ThinkPad Assistant. You can also go directly to ThinkPad Assistant by clicking Start → Programs → ThinkPad → ThinkPad Information.

If you are logged on to the Internet, click one of the Internet portal buttons in Access ThinkPad to:

v Get help and user support rapidly. v Download software updates. v Find business solutions. v Learn about accessories for your computer.

ThinkPad Assistant contains information within the following categories:

v About your computer v Everyday use v IBM Ink Manager v Communicate v Home and travel v Enhancements v Maintenance and updates v Security v Problem solving v How to reach IBM

Using your on-board help

Pro

Chapter 1. System overview 5

Using your on-board help

6 ThinkPad

TransNote™Service and Troubleshooting Guide

Chapter 2. Handling the ThinkPad computer

TransNote handling tips ........8

ThinkPad don’ts ...........9

ThinkPad do’s ...........10

Cleaning your computer ........11

Carrying your computer ........11

Extending the life of your computer battery 11

This chapter provides tips for handling your notebook computers. Some of them may not apply to your situation. Check your shipping checklist to confirm the items provided with your computer.

Notebook computers are precision machines that require careful handling. Though your computer is designed and tested to be a durable notebook computer that functions reliably in normal work environments, you need to use common sense in handling it.

TransNote handling tips

Your TransNote computer has unique features.

Be sure to do the following: v To open your TransNote computer, place the spine of your computer flat

and the cutout section towards you. Press the center latch and open the computer. Continue to gently open the computer until the upper side latch releases.

v Close the computer in the same way as you open it, or leave the keyboard

side flat and close the notepad side onto the keyboard side. Make sure the center and upper latches click when you close the computer. Do not close the computer by lifting the keyboard side onto the notepad, as this might damage the hard disk drive.

v When picking up your open computer, hold both right and left sides.

Picking up or holding your computer by one side or by the display may damage your computer.

v When you use the touch screen feature of your TransNote computer, use

either your finger or the pen stylus (colored red) provided. Do not touch the screen with the ink tip of the pen, or any tool other than the pen stylus. This might damage the computer display.

v If you put your computer on a soiled or sticky object, such as an oily table,

or if you touch it with a soiled hand, the cover of your computer might be scratched or peeled, or the color of the cover might be changed.

v To wipe the cover of your computer, use a soft cloth dampened with water.

Do not use any cleaner. If you have the leather cover model, use a soft dry cloth to wipe the cover.

8 ThinkPad

TransNote™Service and Troubleshooting Guide

v Avoiding placing objects, such as a CD or diskette, on the optical sensors

ThinkPad don’ts

v Do not subject your computer to physical punishment, such as dropping or

v Do not put heavy objects on your computer. v Do not spill or allow liquids into your computer. v Do not use your computer in or near water (to avoid the danger of

v Do not pack your computer in a tightly packed suitcase or bag. Your

v Do not disassemble your computer. Only an authorized IBM ThinkPad

v Do not scratch, twist, hit, or push the surface of your computer display.

v Do not place any objects between the display and the keyboard or under

v Do not close or move the computer until it is fully suspended or turned off. v Do not modify or tape the latches to keep the system open or closed. v Do not turn your computer over while the ac adapter is plugged in. This

v Do not move the computer when the hard disk drive is accessing data

v Do not use or store your computer where the temperature is below 5°C or

v Do not place your computer within less than 13 cm (5 in.) of any electrical

shown below. These objects can affect the sensors that indicate when the TransNote system is closing, which could cause your screen to go blank.

bumping.

electrical shock).

computer display might be damaged.

repair technician should disassemble and repair your computer.

Touch or tap gently when using the touch screen feature.

the keyboard.

could break the adapter plug.

(when the indicator is blinking).

above 35°C (41°F and 95°F).

appliance that generates a strong magnetic field, such as a motor, a magnet, a TV, a refrigerator, or large audio speakers.

Chapter 2. Handling the ThinkPad computer 9

ThinkPad do’s

v Do not place a turned-on cellular telephone on or near the computer. The

phone might cause a malfunction in the computer system.

v Do not hard-mount your computer in a vehicle or in any other place where

it is subject to strong vibration.

v Do not crush, drop, or physically punish the removable hard disk when it

is outside your computer.

v Do not connect the modem to a PBX (private branch exchange) or any other

digital telephone extension line. Your computer can use only a public-switched telephone network (PSTN). The use of a phone line other than PSTN can damage your modem. If you are not sure which kind of phone line you are using, contact your telephone company. Many hotels or office buildings use digital telephone extension lines, so check before connecting the telephone cable in such places.

v Do not leave the base of your computer in contact with your lap or any

part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.

Treat your computer like precision electronic machinery. v When installing your hard disk, follow the instructions in the on-board help

or manuals shipped with your computer, and apply pressure only where needed on the device.

v If your computer has a device bay and you are replacing the device in it,

make sure that the device is warm- or hot-swappable, or else turn off the computer. For details, refer to the on-board help.

v If you exchange drives in your computer, reinstall the plastic bezel faces (if

supplied).

v Store your external and removable hard disk, diskette, CD-ROM, and

DVD-ROM drives in the appropriate containers or packaging when they are not being used.

v Choose a quality carrying case that will protect your computer. v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Register your ThinkPad products with IBM (refer to the Web page:

www.pc.ibm.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible upgrades.

v Check the IBM Web pages (www.ibm.com/thinkpad) periodically to get

current information about your computer.

10 ThinkPad

TransNote™Service and Troubleshooting Guide

Cleaning your computer

Occasionally clean your computer as follows:

v Do not spray cleaner directly on the display or the keyboard. v Gently wipe the computer display with a dry, soft cloth.

Carrying your computer

When carrying your computer, follow these instructions to prevent possible damage to your computer and data:

1. Turn off all attached devices.

2. Do not close the computer until the standby indicator is on (if the

computer is in standby mode), or the power indicator is off (if it is turned off or in hibernation mode).

3. Close the computer in the same way as you open it, or leave the keyboard

side flat and close the notepad side onto the keyboard side. Be sure not to close by lifting the keyboard side onto the notepad, as this might damage the hard disk drive.

4. Unplug all external cables and cords from your computer.

5. Make sure all computer doors and covers are closed.

6. Use a quality carrying case that provides adequate cushion and protection.

Attention: Do not move the computer when the hard disk drive is accessing data—that is, when the indicator is blinking. Make sure the indicator is off before you carry the computer.

Extending the life of your computer battery

The amount of battery power consumed by your computer depends on such conditions as the frequency of use, the operating temperature, and the period in storage (if unused). The following tips can help you to extend the life of your battery:

v For longest battery life, you should occasionally wait until the battery pack

is completely discharged before you recharge it.

v Once you start charging, do not disconnect the ac adapter or remove the

battery pack until the battery is fully charged.

v Whenever possible, use the ThinkPad battery power-saving modes:

– Screen blank – Standby – Hibernation

For more information, refer to the on-board help.

v Decrease the brightness of the computer display.

Chapter 2. Handling the ThinkPad computer 11

v Use power management. Each operating system comes with its own power

management system.

v If the internal serial devices—the modem, the serial port, and the infrared

port—are not in use, disable them, using the ThinkPad Configuration Program.

v If you will not be using the computer for a long period, remove the battery

pack and keep it in a cool place.

12 ThinkPad

TransNote™Service and Troubleshooting Guide

Chapter 3. Protecting your computer

Using passwords ..........14

Resuming from hibernation ......14

Power-on password ........14

Hard disk passwords ........15

Supervisor password ........18

Windows passwords ........19

Passwords and the on–screen keyboard . . 19

Attaching the mechanical lock ......21

Using passwords

To make sure that only authorized persons can use your computer, you can set different kinds of passwords. Then prospective users will have to know the proper passwords in order to access your computer or data.

Resuming from hibernation

If you have set passwords and you put your computer into hibernation mode—for example, by pressing Fn+F9—you can resume operation as follows:

Press the power switch, then you will be prompted to type your password. You must enter a power-on password or a supervisor password (if one is set).

If any hard disk has a hard disk password, it is unlocked automatically when you resume operation.

Power-on password

You can set a power-on password to help protect your ThinkPad computer against access by unauthorized users.

If you set a power-on password, the password prompt appears on the screen whenever you turn on the computer. You must enter the correct password to start using the computer.

To set a power-on password:

1. Save all open files and exit all applications.

2. Click Start → Shut Down → Shutdown. When the computer turns off,

3. As soon as the IBM ThinkPad opening screen appears, press F1. After

4. Using the cursor directional keys to move down the menu, select

5. Select power-on password.

6. Choose your power-on password, which can be from one to seven

7. Press the Enter key once to move to the next line. Retype the password

8. Commit your password to memory.

turn it on again. (If you choose Restart, you cannot enter the BIOS Setup Utility program.)

several seconds, the BIOS Setup Utility screen opens.

Password.

characters in any combination. Type it within the brackets on the Enter New Password field.

you just entered, to verify it.

14 ThinkPad

TransNote™Service and Troubleshooting Guide

Note: You might want to note your power-on password in a safe place.

Otherwise, if you forget it, you have to take your computer to an IBM reseller or a marketing representative to have the password canceled.

9. Press F10 to save the password and exit.

10. Select Yes in the Setup Confirmation window.

Changing or removing the power-on password

To change or remove the power-on password, folow steps 1 through 6. Enter your current password. To change the password, type a new password in the Enter New Password field and then retype it to verify it. To remove the password, follow steps 1 through 6. Type your current password. When the Enter New Password field opens, leave it blank and press Enter twice.

Hard disk passwords

Two types of hard disk password help protect the information stored on the hard disk.

v User hard disk password v Master hard disk password, which requires a user password

When a user hard disk password is set, but no master hard disk password is set, no one can get access to files and applications on the hard disk without first typing that password.

The master password can be set and used only by a system administrator. Like a master key, it enables the administrator to get access to any hard drive in a system. The administrator sets the master password, and no one else knows it. Then the administrator sets a user password for each computer in the network, and tells each user the password for his or her computer. The user can then change the user password as desired; the administrator can still get access by using the master password.

If the user hard disk password is different from the power-on password, a preset timer or an incoming call will not cause the computer to resume operation. To use the unattended resume function with a hard disk password, set the same password for both the power-on password and the user hard disk password.

To set a hard disk password:

1. Save all open files and exit all applications.

2. Click Start →Shut Down →Shutdown. When the computer turns off, turn

it on again. (If you choose Restart, you cannot enter the BIOS Setup Utility program.)

Chapter 3. Protecting your computer 15

3. As soon as the IBM ThinkPad opening screen appears, press F1. After

several seconds, the BIOS Setup Utility screen opens.

4. Select Password, using the cursor directional keys to move down the

menu.

5. Select Hard Disk x Password, where x is the letter of the hard disk drive

for which you want to set a password.

6. A password window opens. You are prompted to select User only or

Master + User. Select User if you want to set only one hard disk

password. If you are an administrator or a supervisor, you can select Master + User to set two passwords. (The user can change the user password later.)

7. If you select Master + User, go to step 10.

8. If you select User only, a new-password window opens. Choose a user

hard disk password, which can be from one to seven characters in any combination. Type it in the Enter New Password field.

9. Press the down arrow key once to move to the next line. Retype the

password you just entered, to verify it. Go to step 16 to complete the procedure.

10. If you select Master + User, a message window opens and prompts you

to set up a user hard disk password first. Select Continue.

11. The user password window opens. Choose the user password you want,

which can be from one to seven characters in any combination. Type it in the Enter New Password field.

12. Press the Enter key once to move to the next line. Retype the password

you just entered, to verify it.

13. A message window opens and prompts you to set the master hard disk

password. Select Continue.

14. A new master hard disk window opens. Choose the master hard disk

password you want, which can be from one to seven characters in any combination. Type it in the Enter New Password field.

15. Press the Enter key once to move to the next line. Retype the password

you just entered, to verify it.

16. Commit any password to memory.

16 ThinkPad

TransNote™Service and Troubleshooting Guide

Attention

If you forget your hard disk password, you cannot reset your password or recover data from the hard disk. You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced. Proof of purchase is required, and an additional charge might be required for the service. Neither an IBM reseller nor IBM marketing representative can make the old hard disk drive usable.

17. Press F10 to save and exit.

18. Select Yes in the Setup Confirmation window.

The next time you turn on your computer, you will have to type the user or master hard disk password in order to start your computer and get access to your operating system.

Changing or removing the User only hard disk password

To change a user-only hard disk password, follow these steps:

1. Follow steps 1 through 6 to set a hard disk password, typing your

password to get access to the BIOS Setup Utility program.

2. Select the User only option.

3. In the Enter New Password field, type the new password; then retype it to

verify.

To remove the User hard disk password, follow steps 1 and 2 above. Then:

1. Leave the Enter New Password field blank.

2. Press Enter twice.

Changing or removing the User + Master hard-disk passwords

1. Follow steps 1 through 6 to set a hard disk password.

2. A password window opens. You are prompted to select User HDP or

Master HDP.

3. If you choose User HDP, do one of the following:

v To change the password, type the current user hard disk password.

Then type the new password, and retype it to verify it.

Chapter 3. Protecting your computer 17

v To delete the password, type the current master hard disk password,

and then press Enter twice. Both user and master passwords will be removed.

4. If you choose Master HDP, do one of the following:

v To change the password, type the current master hard disk password.

Then type the new password, and retype it to verify it.

v To delete the password, type the current master hard disk password,

and then press Enter twice. Both user and master passwords will be removed.

Supervisor password

The supervisor password protects the system information stored in the BIOS Setup Utility so that without knowing the password, nobody can change the configuration of the computer.

To set a supervisor password:

1. Save all open files, and exit all applications.

2. Click Start → Shut Down → Shutdown. When the computer turns off,

turn it on again. (If you choose Restart, you cannot enter the BIOS Setup Utility program.)

3. When the IBM ThinkPad opening screen appears, press F1. After several

seconds the BIOS Setup Utility screen opens.

4. Select Password by using the cursor directional keys to move down the

menu.

5. Select Supervisor Password.

6. A window opens that prompts you to enter a new password.

7. Choose your supervisor password; it can be from one to seven characters

in any combination. Type it in the Enter New Password field; then press Enter.

8. Press the Enter key to move to the next line. Retype the password you

just entered, to verify it.

9. Commit your password to memory.

18 ThinkPad

Attention

You might want to note your password and keep it in a safe place. If you forget your supervisor password, you cannot reset your password. You have to take your computer to an IBM reseller or an IBM marketing representative to have the system board replaced. Proof of purchase is required and an additional charge might be required for the service.

TransNote™Service and Troubleshooting Guide

10. Press F10 to save and exit.

11. Select Yes in the Setup Confirmation window.

The next time you open the BIOS Setup Utility program, you will be prompted to type your password to proceed.

Changing or removing the supervisor password

To change or remove the supervisor password, do steps 1 to 6 from the procedure above. Then, to change the password, do the following:

1. Type a new password, and press Enter.

2. Type the new password again, to verify it. Press Enter again.

To remove the password, do the following:

1. Leave the password field blank, and press Enter.

2. Press Enter again.

Windows passwords

Windows®operating systems make the following passwords available:

Note: You can use either the on-screen keyboard or the regular keyboard to

enter a user ID and a password.

v Screen saver password: Once the screen saver has started, only those who

know the password can close the screen saver and resume operating the computer.

v Windows password: When you start your ThinkPad computer and the

Windows operating system opens, Windows requires you to enter a user ID and a password. This password is used when your computer returns from standby mode or hibernation mode.

v Network password: If you work on a local area network (LAN) with your

ThinkPad computer, your LAN administrator might have set passwords to restrict access to various parts of the network. If you are authorized to access restricted areas of your LAN, you will need to establish a logon password in Windows.

For more information on these passwords, refer to the Windows help.

Passwords and the on–screen keyboard

For your convenience, you can enter passwords when the TransNote display is lying flat on the keyboard, using the TouchBoard when you resume from standby mode or hibernation mode, you can enter your password without having to raise the screen.

™

on-screen keyboard. So,

Chapter 3. Protecting your computer 19

In Windows 2000, a password is required to be set. This password is entered when you start your computer, or resume from standby or hibernation. If you are using Windows 2000, you need only set the Windows password for security purposes. The TouchBoard on-screen keyboard can be used to enter this password.

Note: If you set a power-on password, you will be prompted to enter this

password in addition to the Windows password when the computer starts or returns from hibernation mode.

If you are using Windows 98, you need only set the power-on password for security purposes. An on-screen keyboard will appear when you start your computer, or resume from hibernation. Use this keyboard to enter your password when prompted.

Note: If you set a Windows password and are using Windows 98, the

TouchBoard on-screen keyboard will not appear when you are prompted to enter a password.

20 ThinkPad

TransNote™Service and Troubleshooting Guide

Attaching the mechanical lock

You can attach a mechanical lock to your computer, to help prevent it from being removed without your permission.

Attach a mechanical lock to the keyhole of the computer; then secure the chain on the lock to a stationary object. Refer to the instructions shipped with the mechanical lock.

Note: You are responsible for evaluating, selecting, and implementing the

locking devices and security features. IBM makes no comments, judgments, or warranties about the function, quality, or performance of locking devices and security features.

Attaching the mechanical lock

Chapter 3. Protecting your computer 21

Attaching the mechanical lock

22 ThinkPad

TransNote™Service and Troubleshooting Guide

Chapter 4. Solving computer problems

Troubleshooting...........24

Error messages ..........24

Errors without messages .......26

Power switch problem .......27

TrackPoint problems ........27

Keyboard problems ........28

Standby, hibernation, and shutdown

problems ............29

Computer screen problems ......31

Battery problems .........32

Hard disk drive problems ......33

Software problems .........33

Chapter 4. Solving computer problems 25

Message Solution

The DOS full-screen looks smaller.

Hibernation error The system configuration changed between the time your computer entered

Operating system not found.

Fan error The cooling fan is failing. Have the computer serviced. EMM386 Not

Installed—Unable to Set Page Frame Base Address.

CardBus Configuration Error—Device Disabled.

If you use a DOS application that supports only 640x480 resolution (VGA mode), the screen image might look slightly distorted or might appear smaller than the display size. This is to maintain compatibility with other DOS applications. To expand the screen image to the same size as the actual screen, start the ThinkPad Configuration Program and click LCD; then select the

Screen expansion function. (The image might still look slightly distorted.) Note: If your computer has screen expansion function, you can use the

Fn+F8 keys to expand the screen image.

hibernation mode and the time it left this mode, and your computer cannot resume normal operation.

v Restore the system configuration to what it was before your computer

entered hibernation mode.

v If the memory size has been changed, re-create the hibernation file. Verify the following:

v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive

If you still see the same error message, check the boot sequence, using the BIOS Setup Utility.

Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.EXE RAM

to device=C:\WINDOWS\EMM386.EXE NOEMS and save this file.

Press F1 to go to IBM BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

Errors without messages

26 ThinkPad

Problem: The screen is blank and you do not hear any beeps.

Note: If you are not sure whether you heard any beeps, turn off the

computer; then turn it on again, and listen again. If you are using an external monitor, refer to External monitor problems.

Solution: If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter (refer to “Using passwords” on page 14).

TransNote™Service and Troubleshooting Guide

If the power-on password prompt does not appear, the brightness control lever might be set to minimum brightness. Adjust the brightness level by pressing the Fn+F6 key.

If the screen still remains blank, make sure that:

v The battery is installed correctly. v The ac adapter is connected to the computer and the power cord is plugged

into a working electrical outlet.

v The computer power is on. (Turn on the power switch again for

confirmation.)

If these items are properly set, and the screen remains blank, have the computer serviced.

Problem: The screen is blank and you hear two or more beeps, or a continuous beep.

Solution: If you are using Ethernet:

v Make sure that the Ethernet cable is connected firmly. v Contact your network administrator.

If the screen is still blank, and beeps are not stopped, have the computer serviced.

Problem: Only the cursor appears.

Solution: Reinstall your operating system, and turn on the computer. If you

still see only the cursor on the screen, have the computer serviced.

Power switch problem

Problem: The system does not respond, and you cannot turn off the computer.

Solution: Press the power switch to turn off the computer, and then turn it on

again. If the power does not go off, press the reset button, shown below.

TrackPoint problems

Problem: The cursor drifts when the computer is turned on or after it resumes normal operation.

Solution: The cursor may drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect. Cursor drifting may occur for several seconds under the following conditions:

v When the computer is turned on. v When the computer resumes normal operation.

Chapter 4. Solving computer problems 27

v When the TrackPoint is pressed for a long time. v When the temperature changes.

Problem: The cursor does not work for a while after the settings of the TrackPoint have been changed.

Solution: This is a normal characteristic of the cursor. Wait several seconds until the cursor returns to the normal state.

Problem: The mouse or pointing device does not work.

Solution:

v Make sure that the pointing-device cable is enabled in the ThinkPad

Configuration Program.

v Make sure that the mouse or pointing-device cable is securely connected to

the computer.

v Try using the TrackPoint. If the TrackPoint works, the error might be due to

the mouse.

v If your mouse is incompatible with the IBM PS/2 mouse, disable the

TrackPoint, using the ThinkPad Configuration Program.

Note: For more information, see the manual supplied with the mouse.

Keyboard problems

28 ThinkPad

Problem: The mouse buttons do not work.

Solution: Change the mouse driver to Standard PS/2 Port Mouse, and then

reinstall IBM PS/2 TrackPoint. Refer to the “Using Software Selections CD” on page 40 for installing the driver.

Problem: The scrolling or magnifying glass function does not work.

Solution: See the General tab page in Mouse Properties, and make sure that the IBM PS/2 TrackPoint driver is installed.

Problem: The cursor does not move after the computer returns from one of

the power management modes.

Solution: Make sure you followed the instructions correctly when you installed Windows with the Advanced Power Management (APM) option.

Problem: All or some keys on the keyboard do not work.

Solution: If the problem occurred immediately after the computer returned

from standby mode, enter the power-on password if one has been set.

TransNote™Service and Troubleshooting Guide

If an external keyboard is connected, the numeric keypad on your computer does not work. Use the numeric keypad on the external keyboard.

If an external numeric keypad or a mouse is connected:

1. Turn off the computer.

2. Remove the external numeric keypad or the mouse.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly.

If keys on the keyboard still do not work, have the computer serviced.

Problem: A number appears when you type a letter.

Solution: The numeric lock function is on. To disable it, press Fn+NumLk.

Problem: All or some keys on the external numeric keypad do not work.

Solution: Make sure that the external numeric keypad is correctly connected

to the computer.

Problem: All or some keys on the external keyboard do not work.

Solution: To use an external keyboard, you need to attach the

keyboard/mouse cable to the computer. Make sure that:

v The keyboard/mouse cable is correctly connected to the computer. v The keyboard cable is connected to the correct side of the keyboard/mouse

cable.

If these connections are correct, disconnect the keyboard/mouse cable from the computer and make sure that the keyboard operates properly. If the built-in keyboard works, there is a problem with either the cable or with the keyboard. Try using a different keyboard/mouse cable or external keyboard.

Standby, hibernation, and shutdown problems

Problem: The computer shuts down or enters standby mode automatically.

Solution: If the processor reaches a temperature that is too high, the computer

will automatically shut down or enter standby mode. This allows the computer to cool, and protects the processor and other internal components.

Problem: The computer enters standby mode immediately after POST (the standby indicator turns on).

Chapter 4. Solving computer problems 29

Solution: Make sure that:

v The battery is charged. v The operating temperature is within the acceptable range. Refer to

“Specifications” on page 4.

If these items are correct, have the computer serviced.

Problem: A message critical low-battery error appears, and the computer immediately turns off.

Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one.

Problem: The computer screen remains blank after you take action to return from standby mode.

Solution: Check if an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the

computer is in standby mode or hibernation mode. If no external monitor is attached when the computer resumes, the computer screen remains blank and output is not displayed. This restriction does not depend on the resolution value.

Problem: The computer does not return from standby mode, or the standby

indicator stays on and the computer does not work.

30 ThinkPad

Solution: The computer automatically enters standby or hibernation mode

when the battery is depleted. Do one of the following:

v Replace the battery with a fully charged one and then press the Fn key. v Connect the ac adapter to the computer; then press the Fn key.

Problem: Your computer does not enter standby or hibernation mode.

Solution: Check if any option has been selected to disable your computer

from entering standby or hibernation mode.

Problem: The Fn+F9 key combination does not make the computer enter hibernation mode.

Solution: Enable hibernation mode as follows:

1. Start the ThinkPad Configuration Program.

2. Click Power Management.

3. Click the Hibernation tab. (For Windows 2000, click the Hibernate tab.)

TransNote™Service and Troubleshooting Guide

4. Click the Enable hibernation... button. (For Windows 2000, check the

Enable hibernate support check box.)

5. Click the Create Now button. (For Windows 2000, this is not required.)

The computer cannot enter hibernation mode if you are using one of the IBM communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot, using the Control Panel.

Computer screen problems

Problem: The screen is blank.

Solution: Press Fn+F6 key to make the screen brighter. If you still have the

problem persists, do the “Solution” in the problem below.

Problem: The screen is unreadable or distorted.

Solution: Make sure that:

v The display device driver is installed correctly. v The display resolution and color depth are correctly set. v The monitor type is correct.

To check these settings, do as follows:

1. Click Start → Settings → Control Panel.

2. Double-click Display. The Display Properties window opens.

3. Click the Settings tab.

4. Check if the color depth and resolution are correctly set.

5. Click Advanced....

6. Click the Adapter tab.

7. Make sure “ATI RAGE MOBILITY-M PCI” is shown in the adapter

information window.

8. Click the Monitor tab.

9. Make sure the information is correct.

Problem: Incorrect characters appear on the screen.

Solution: Did you install the operating system or application program

correctly? If they are installed and configured correctly, have the computer serviced.

Problem: The screen stays on even after you turn off your computer.

Chapter 4. Solving computer problems 31

Solution: Press the reset switch to turn off your computer; then turn it on again.

Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.

Solution: This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.

Battery problems

Problem: The battery cannot be fully charged by the power-off method in the standard charge time for your computer.

Solution: The battery might be over-discharged. Do the following:

1. Turn off the computer.

2. Make sure that the over-discharged battery is in the computer.

3. Connect the ac adapter to the computer and let it charge.

If the optional Quick Charger is available, use it to charge the over-discharged battery. If the battery cannot be fully charged in 24 hours, use a new battery.

Problem: Your computer shuts down before the battery status indicator shows empty, or your computer operates after the battery status indicator shows empty.

32 ThinkPad

Solution: Discharge and recharge the battery.

Problem: The operating time for a fully charged battery is short.

Solution: Discharge and recharge the battery. If your battery’s operating time

is still short, use a new battery.

Problem: The computer does not operate with a fully charged battery.

Solution: The surge protector in the battery might be active. Turn off the

computer for one minute to reset the protector; then turn on the computer again.

Problem: The battery cannot be charged.

TransNote™Service and Troubleshooting Guide

Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced.

Hard disk drive problems

Problem: The hard disk drive makes a rattling noise intermittently.

Solution: The rattling noise might be heard:

v When the hard disk drive starts accessing the data or when it stops. v When you carry the hard disk drive. v When you carry your computer.

This is a normal characteristic of a hard disk drive and is not a defect.

Problem: The hard disk drive does not work.

Solution: In the startup menu in the IBM BIOS Setup Utility, make sure that

there is no exclamation point ! to the left of the hard disk drive. If there is such a mark, the hard disk drive is disabled. Clear the mark to enable the drive.

Software problems

Problem: An application does not run correctly.

Solution: Make sure that the problem is not being caused by the application:

v Your computer has the minimum required memory to run the application.

Refer to the manuals supplied with the application.

v The application is designed to operate with your operating system. v Other applications run correctly on your computer. v The necessary device drivers are installed. v The application works when it is run on some other computer.

If an error message appears when you are using the application program, refer to the manuals supplied with the application.

If the application still does not run correctly, contact your place of purchase or a service representative for help.

Backing up your system

4. From the list displayed on the screen, select the operating system you

want to recover.

5. Select the recovery options you want, and follow the instructions on the

screen.

6. Restart the system by pressing Ctrl+Alt+Del or by turning the computer

off and then on again. Your computer will restart with the pre-installed operating system, drivers, and software.

To use a Recovery CD to restore your pre-installed software, do the following:

Note: You need one of the following sets of drives to use the Recovery CD.

v IBM Portable Drive Bay 2000 and its CD-ROM drive or DVD-ROM

v IBM USB Floppy Disk drive and IBM USB CD-ROM drive v IBM USB Floppy Disk drive and IBM PCMCIA CD-ROM drive (x20)

1. Save all your files and turn off your computer.

2. Connect your set of drives.

3. Insert the Recovery CD into the CD-ROM or DVD-ROM drive.

4. If you do not use the IBM Portable Drive Bay 2000, insert the Recovery

CD diskette into the USB Floppy Disk drive.

5. If you use the IBM Portable Drive Bay 2000, you must change the boot

sequence as follows: a. Turn on your computer; then start the BIOS Setup Utility by pressing

the F1 key while the Press F1 for IBM BIOS Setup Utility message is displayed at the lower left of the screen.

b. Select Startup with the cursor key, and press Enter. c. Select Boot by pressing Enter. d. Select ATAPI CD-ROM Drive with the cursor key. e. Move ATAPI CD-ROM Drive up by pressing F6.

The default setting is as follows:

drive

38 ThinkPad

Removable Device

+Hard Drive

ATAPI CD-ROM Drive Network Boot

TransNote™Service and Troubleshooting Guide

Backing up your system

After you change the sequence, the setting becomes as follows:

Removable Device ATAPI CD-ROM Drive

+Hard Drive

Network Boot

f. Press F10 and Enter to save this setting and exit this utility.

6. Turn on your computer; then wait for the Product Recovery program

menu to display on your screen.

7. From the list displayed on the screen, select the operating system you

want to recover.

8. Select the recovery options you want and follow the instructions on the

screen.

9. Restart the system by pressing Ctrl+Alt+Del or by turning the computer

off and then on again. Your computer will restart with the pre-installed operating system, drivers, and software.

To create a Recovery Repair diskette

The Recovery Repair diskette is used to recover the prompt that is needed to access the Product Recovery program, if the prompt does not appear. Make a Recovery Repair diskette and save it for future use. To make a Recovery Repair diskette:

1. Shut down and restart your computer.

2. At the prompt, press F11. (The option to press F11 appears for only a few

seconds. You must press F11 quickly.) The Product Recovery program main menu appears.

3. If you are using Windows 2000 Professional, you will be prompted to

select the appropriate operating system setting. This menu does not appear for Windows 98 SE.

4. Select System Utilities from the main menu. Press Enter.

5. Select Create a Recovery Repair diskette. Press Enter.

6. Follow the on-screen instructions.

7. When the process is completed, label your diskette as the Recovery Repair

diskette and save it for future use.

To use the Recovery Repair diskette:

1. Shut down and turn off your computer.

2. Insert the Recovery Repair diskette into the drive; then turn on the

computer.

3. Follow the on-screen instructions.

Chapter 4. Solving computer problems 39

Backing up your system

Using Software Selections CD

The Software Selections CD contains all the software applications and device drivers for your computer. You can make selections from this CD to install all the software, and only the software, you need.

Note: To get device drivers for DOS, go to this Web site:

Select the section for notebook computers, and then go to the downloadable files section to find the driver you need.

If you need to reinstall software or a hardware device driver, put the Software Selections CD in your CD-ROM or DVD-ROM drive. The Features menu appears automatically.

Note: If your Software Selections CD does not contain device drivers, they

can be found on the Web at www.ibm.com/pc/support or in the following directory on your hard disk drive: C:\IBMTOOLS\drivers. This directory also contains text files explaining how to install the drivers.

www.ibm.com/pc/support

The Software Selections CD offers the following:

Install Software

Go to this page to do the following:

v Reinstall a software application v Install value-added software that was not preinstalled on your computer

Uninstall Software

From this page you can uninstall any application program or device driver that was installed from the Software Selections CD and that has an uninstall entry in the Add/Remove Program list.

Advanced Functions v Change Settings

From this page you can select options such as where to access the Software Selections CD, how to display information about software products, and whether to enable custom installation for some software products.

v Install Device Drivers

40 ThinkPad

TransNote™Service and Troubleshooting Guide

Backing up your system

Go to this page to view a list of the device drivers on the system and install the ones you want. For some drivers, the page also contains readme that you should read before starting installation.

v Create a Diskette Image

Some applications or devices require a diskette for installation. With this function, you create a diskette image.

v Create a Software Selections CD Image

From this page you can copy the entire Software Selections CD and program onto your hard disk, and then install software and drivers without the CD.

Read the License Agreement

This page describes the license agreements for the software programs on the Software Selections CD.

Help

This page contains an introduction to the Software Selections CD and explains each item.

Chapter 4. Solving computer problems 41

Upgrading the hard disk drive

You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative.

Note: Replace the hard disk drive only if you upgrade it or have it repaired.

The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.

To upgrade the hard disk drive, do as follows:

Attention

v Do not drop the drive or subject it to physical shocks. Put the drive on

a material, such as soft cloth, that absorb the physical shock.

v Do not apply pressure to the cover of the drive. v Do not touch the connector.

The drive is very sensitive. Incorrect handling can cause damage and permanent loss of data. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode.

1. Turn off the computer; then disconnect the ac adapter and all cables from

the computer.

2. Remove the battery.

3. Open the PC Card slot cover (1); then loosen the screws on both sides of

the PC Card slot (2).

42 ThinkPad

TransNote™Service and Troubleshooting Guide

Upgrading the hard disk drive

4. Remove the hard disk drive by pulling the PC Card slot cover away from

the computer.

5. Detach the cover from the hard disk drive, stretching out both tabs of the

cover.

6. Attach the cover to a new hard disk drive, stretching out both tabs of the

cover.

Be careful not to put the cover on the hard disk drive upside down.

Chapter 4. Solving computer problems 43

Upgrading the hard disk drive

7. Insert the hard disk drive and its cover into the bay for the hard disk

drive; then firmly install them.

Note: Make sure that the label on the hard disk drive faces the bottom of

the computer.

8. Tighten the screws.

9. Put the battery back in place.

10. Connect the ac adapter and cables to the computer; then turn it on.

44 ThinkPad

TransNote™Service and Troubleshooting Guide

Getting service

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Information about your IBM computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about IBM products is available on the World Wide Web and through the IBM Automated Fax System.

For technical assistance with the installation of, or questions related to, Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at support.microsoft.com/directory/, or you can contact the IBM HelpCenter. Some fees might apply.

Getting help on the Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is www.ibm.com/pc

Getting service

IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www.ibm.com/pc/support

Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

If you select Profile from the support page, you can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable Files. In addition, you can choose to receive e-mail notifications whenever new information becomes available about your registered products.

You also can order publications through the IBM Publications Ordering System at www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

Getting help by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs).

Chapter 4. Solving computer problems 45

Getting service

Calling IBM

You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is necessary to fix the problem.

v IBM hardware repair - If the problem is determined to be caused by IBM

hardware under warranty, trained service personnel are available to provide the applicable level of service.

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware.

v IBM-supplied TransNote programs - These programs are supported, at no

additional charge, for operational and defect-associated issues for 30 days from the first call to the Help Center during your normal hardware warranty period. After 30 days this support is subject to a fee. The IBM TransNote software covered under this agreement includes: Ink Manager Pro, Ink Viewer Utility, IBM Ink Transfer

™

Utility, InkSync (a function inside Ink Transfer Utility), Ink Clipboard viewer, ThinkScribe Notepad Properties Utility, ThinkScribe Update Utility, TouchBoard (Software Keyboard), and Ink Calendar Support Utility.

46 ThinkPad

The following items are not covered: v Replacement or use of non-IBM parts or nonwarranted IBM parts

Note: All warranted parts contain a 7-character identification in the format

IBM FRU XXXXXXX

v Identification of software problem sources (except as noted above under

“IBM-supplied TransNote programs”)

v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers (except as part of the

warranty problem determination process)

v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs (except as noted

above under “IBM-supplied TransNote programs”)

TransNote™Service and Troubleshooting Guide

Getting service

Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system

Telephone numbers

Note: Telephone numbers are subject to change without notice. For the latest

list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support.

Country or region Language Telephone Number

Argentina Spanish 11-4717-4357 Australia English 1300-130-426 Austria German 01-54658-5060 Belgium Dutch

French Brazil Portuguese 55-0800 78 48 31 Canada English/ French 1-800-565-3344

Chile Spanish 800-203300 China Mandarin 800-810-1818 Colombia Spanish 9-800-18811

Denmark Danish 35 25 02 91 Ecuador Spanish 2-565-130 Finland Finnish 9-22 931 840

02-714 35 70

02-714 35 15

416-383-3344

623-2300

Chapter 4. Solving computer problems 47

Getting service

France French 01-69 32 40 40 Germany German 069-6654 9040 Hong Kong Cantonese 2825-6900 Ireland English 01-815 9202 Italy Italian 02-482 9202 Japan Japanese 0120-887-870 Luxembourg French 298-977 5063 Mexico Spanish 01-800-426-1000

387-5991 Netherlands Dutch 020-504 0501 New Zealand English 0800-446-149 Norway Norwegian 23 05 32 40 Peru Spanish 349-0050 Portugal Portuguese 21-791 51 47 Spain Spanish 91-662 4916 Sweden Swedish 08-751 52 27 Switzerland German/

0848-80 52 52

48 ThinkPad

French/

Italian Taiwan Mandarin 886-2-2725-9799 United

English 01475-555 055

Kingdom United States English 1-800-772-2227

TransNote™Service and Troubleshooting Guide

Appendix. A. Product warranty and notices

Warranty Statements

The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by country. Part 2 is the same for both statements. Be sure to read both the Part 1 that applies to your country and Part 2.

v United States, Puerto Rico and Canada (Z125-4753-05 11/97)(Part 1 —

General Terms on page 49)

v Worldwide except Canada, Puerto Rico, Turkey and United States

(Z125-5697-01 11/97)(Part 1 — General Terms on page 52)

v Worldwide Country-Unique Terms(Part 2 — Country-Unique Terms on

page 56)

IBM Statement of Limited Warranty for United States, Puerto Rico and Canada (Part 1 - General Terms)

This Statement of Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 may replace or modify those of Part 1.. The warranties provided by IBM in this Statement of Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term “Machine” means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. The term “Machine” does not include any software programs, whether pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM specifies otherwise, the following warranties apply only in the country where you acquire the Machine. Nothing in this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. If you have any questions, contact IBM or your reseller.

Machine - IBM ThinkPad TransNote and the Battery Pack Warranty Period* One Year

Battery Pack: One Year

*Elements and accessories are warranted for three months. Contact your place of purchase for warranty service information.

The IBM Warranty for Machines IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM’s Official Published Specifications. The warranty period for a Machine is a specified, fixed period commencing on its Date of Installation. The date on your sales receipt is the Date of Installation, unless IBM or your reseller informs you otherwise.

During the warranty period IBM or your reseller, if approved by IBM to provide warranty service, will provide repair and exchange service for the Machine, without charge, under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine.

If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded. The replacement may not be new, but will be in good working order.

Extent of Warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you, or failure caused by a product for which IBM is not responsible. The warranty is voided by removal or alteration of Machine or parts identification labels.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.

50 ThinkPad

Items Not Covered by Warranty IBM does not warrant uninterrupted or

error-free operation of a Machine.

Unless specified otherwise, IBM provides non-IBM machines WITHOUT

WARRANTIES OF ANY KIND.

Any technical or other support provided for a Machine under warranty, such as assistance via telephone with “how-to” questions and those regarding Machine set-up and installation, will be provided WITHOUT WARRANTIES

OF ANY KIND.

Warranty Service To obtain warranty service for the Machine, contact your

reseller or IBM. In the United States, call IBM at 1–800–772–2227. In Canada, call IBM at 1–800 565–3344. You may be required to present proof of purchase.

TransNote™Service and Troubleshooting Guide

IBM or your reseller provides certain types of repair and exchange service, either at your location or at a service center, to keep Machines in, or restore them to, conformance with their Specifications. IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation. IBM may repair the failing Machine or exchange it at its discretion.

When warranty service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item.

Any feature, conversion, or upgrade IBM or your reseller services must be installed on a Machine which is 1) for certain Machines, the designated, serial-numbered Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part.

Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service.

You also agree to

1. ensure that the Machine is free of any legal obligations or restrictions that

prevent its exchange;

2. obtain authorization from the owner to have IBM or your reseller service a

Machine that you do not own; and

3. where applicable, before service is provided a. follow the problem determination, problem analysis, and service

request procedures that IBM or your reseller provides,

b. secure all programs, data, and funds contained in a Machine, c. provide IBM or your reseller with sufficient, free, and safe access to

your facilities to permit them to fulfill their obligations, and

d. inform IBM or your reseller of changes in a Machine’s location.

IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

Appendix. A. Product warranty and notices 51

Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason. You should remove all such information from the Machine prior to its return.

Production Status Each IBM Machine is manufactured from new parts, or new and used parts. In some cases, the Machine may not be new and may have been previously installed. Regardless of the Machine’s production status, IBM’s appropriate warranty terms apply.

Limitation of Liability Circumstances may arise where, because of a default on IBM’s part or other liability, you are entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable for no more than

1. damages for bodily injury (including death) and damage to real property

and tangible personal property; and

2. the amount of any other actual direct damages, up to the greater of U.S.

$100,000 (or equivalent in local currency) or the charges (if recurring, 12 months’ charges apply) for the Machine that is the subject of the claim.

This limit also applies to IBM’s suppliers and your reseller. It is the maximum for which IBM, its suppliers, and your reseller are collectively responsible.

IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey and United States (Part 1- General Terms)

52 ThinkPad

UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR

3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

This Statement of Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 may replace or modify those of Part 1. The warranties provided by IBM in this Statement of Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term “Machine” means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. The term “Machine” does not include any software programs, whether pre-loaded with the Machine, installed

TransNote™Service and Troubleshooting Guide

subsequently or otherwise. Unless IBM specifies otherwise, the following warranties apply only in the country where you acquire the Machine. Nothing in this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. If you have any questions, contact IBM or your reseller.

Machine - IBM ThinkPad TransNote and the Battery Pack Warranty Period* One Year

Battery Pack: One Year

*Elements and accessories are warranted for three months. Contact your place of purchase for warranty service information. Some IBM Machines are eligible for On-site warranty service depending on the country where service is performed.

Appendix. A. Product warranty and notices 53

LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.

Items Not Covered by Warranty IBM does not warrant uninterrupted or

error-free operation of a Machine.

Unless specified otherwise, IBM provides non-IBM machines WITHOUT

WARRANTIES OF ANY KIND.

Warranty Service To obtain warranty service for the Machine, contact your

reseller or IBM. You may be required to present proof of purchase.

54 ThinkPad

Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service.

You also agree to

1. ensure that the Machine is free of any legal obligations or restrictions that

prevent its exchange;

2. obtain authorization from the owner to have IBM or your reseller service a

Machine that you do not own; and

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3. where applicable, before service is provided a. follow the problem determination, problem analysis, and service

request procedures that IBM or your reseller provides,

b. secure all programs, data, and funds contained in a Machine, c. provide IBM or your reseller with sufficient, free, and safe access to

your facilities to permit them to fulfill their obligations, and

d. inform IBM or your reseller of changes in a Machine’s location.

IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

1. damages for bodily injury (including death) and damage to real property and tangible personal property; and

2. the amount of any other actual direct damages, up to the greater of U.S. $100,000 (or equivalent in local currency) or the charges (if recurring, 12 months’ charges apply) for the Machine that is the subject of the claim.

This limit also applies to IBM’s suppliers and your reseller. It is the maximum for which IBM, its suppliers, and your reseller are collectively responsible.

3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY

ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOUR

Appendix. A. Product warranty and notices 55

RESELLER IS INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Part2-Worldwide Country-Unique Terms

ASIA PACIFIC

AUSTRALIA: The IBM Warranty for Machines: The following paragraph is added to this Section: The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other legislation and are only limited to the extent permitted by the applicable legislation.

Extent of Warranty: The following replaces the first and second sentences of this Section: The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident, modification, unsuitable physical or operating environment, operation in other than the Specified Operating Environment, improper maintenance by you, or failure caused by a product for which IBM is not responsible.

Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where that condition or warranty relates to right to sell, quiet possession or clear title, or the goods are of a kind ordinarily acquired for personal, domestic or household use or consumption, then none of the limitations in this paragraph apply.

56 ThinkPad

PEOPLE’S REPUBLIC OF CHINA: Governing Law: The following is added

to this Statement: The laws of the State of New York govern this Statement.

INDIA: Limitation of Liability: The following replaces items 1 and 2 of this Section:

1. liability for bodily injury (including death) or damage to real property and

tangible personal property will be limited to that caused by IBM’s negligence;

2. as to any other actual damage arising in any situation involving

nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Warranty, IBM’s liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim.

NEW ZEALAND: The IBM Warranty for Machines: The following paragraph is added to this Section: The warranties specified in this Section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer

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Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that Act.

Limitation of Liability: The following is added to this Section: Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993, the limitations in this Section are subject to the limitations in that Act.

EUROPE, MIDDLE EAST, AFRICA (EMEA)

The following terms apply to all EMEA countries.

The terms of this Statement of Warranty apply to Machines purchased from an IBM reseller. If you purchased this Machine from IBM, the terms and conditions of the applicable IBM agreement prevail over this warranty statement.

Warranty Service: If you purchased an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM.

If you purchased an IBM Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM.

The applicable laws, Country-unique terms and competent court for this Statement are those of the country in which the warranty service is being provided. However, the laws of Austria govern this Statement if the warranty service is provided in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Federal Republic of Yugoslavia, Georgia, Hungary, Kazakhstan, Kirghizia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, and Ukraine.

The following terms apply to the country specified:

EGYPT: Limitation of Liability: The following replaces item 2 in this Section:

Appendix. A. Product warranty and notices 57

2. as to any other actual direct damages, IBM’s liability will be limited to the total amount you paid for the Machine that is the subject of the claim.

Applicability of suppliers and resellers (unchanged).

FRANCE: Limitation of Liability: The following replaces the second sentence of the first paragraph of this Section:

In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).

GERMANY: The IBM Warranty for Machines: The following replaces the first sentence of the first paragraph of this Section:

The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.

The following paragraphs are added to this Section:

The minimum warranty period for Machines is six months.

In case IBM or your reseller are unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.

58 ThinkPad

Extent of Warranty: The second paragraph does not apply.

Warranty Service: The following is added to this Section:

During the warranty period, transportation for delivery of the failing Machine to IBM will be at IBM’s expense.

Production Status: The following paragraph replaces this Section:

Each Machine is newly manufactured. It may incorporate in addition to new parts, re-used parts as well.

Limitation of Liability: The following is added to this Section:

The limitations and exclusions specified in the Statement of Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty.

In item 2, replace “$100,000” with “1.000.000 DEM”.

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The following sentence is added to the end of the first paragraph of item 2:

IBM’s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence.

IRELAND: Extent of Warranty: The following is added to this Section:

Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980, are hereby excluded.

Limitation of Liability: The following replaces items one and two of the first paragraph of this Section:

1. death or personal injury or physical damage to your real property solely caused by IBM’s negligence;

2. the amount of any other actual direct damages, up to the greater of Irish Pounds 75,000 or 125 percent of the charges (if recurring, the 12 months’ charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim.

Applicability of suppliers and resellers (unchanged).

The following paragraph is added at the end of this Section:

IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.

ITALY: Limitation of Liability: The following replaces the second sentence in the first paragraph:

In each such instance unless otherwise provided by mandatory law, IBM is liable for no more than: (item 1 unchanged) 2) as to any other actual damage arising in all situations involving non-performance by IBM pursuant to, or in any way related to the subject matter of this Statement of Warranty, IBM’s liability, will be limited to the total amount you paid for the Machine that is the subject of the claim.

Applicability of suppliers and resellers (unchanged).

The following replaces the second paragraph of this Section:

Appendix. A. Product warranty and notices 59

Unless otherwise provided by mandatory law, IBM and your reseller are not liable for any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or your reseller is informed of their possibility.

SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND: Limitation of Liability: The following is added to this Section:

IBM’s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM.

TURKIYE: Production Status: The following replaces this Section:

IBM fulfills customer orders for IBM Machines as newly manufactured in accordance with IBM’s production standards.

UNITED KINGDOM: Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of this Section:

1. death or personal injury or physical damage to your real property solely

caused by IBM’s negligence;

2. the amount of any other actual direct damages or loss, up to the greater of

Pounds Sterling 150,000 or 125 percent of the charges (if recurring, the 12 months’ charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim.

The following item is added to this paragraph:

3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act

1979 or Section 2 of the Supply of Goods and Services Act 1982.

60 ThinkPad

Applicability of suppliers and resellers (unchanged).

The following is added to the end of this Section:

IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default will be limited to damages.

NORTH AMERICA

CANADA: Warranty Service: The following is added to this Section:

To obtain warranty service from IBM, call 1-800-565–3344.

UNITED STATES OF AMERICA: Warranty Service: The following is added to this Section:

To obtain warranty service from IBM, call 1-800-772–2227

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Notices

This publication was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A.

Processing date data

This IBM hardware product and IBM software products that might be packaged with it have been designed, when used in accordance with their associated documentation, to process date data correctly within and between the 20th and 21st centuries, provided all other products (for example, software, hardware, and firmware) used with these products properly exchange accurate date data with them.

IBM cannot take responsibility for the date data processing capabilities of non-IBM products, even if those products are preinstalled or otherwise distributed by IBM. You should contact the vendors responsible for those products directly to determine the capabilities of their products and update them if needed. This IBM hardware product cannot prevent errors that might occur if software, upgrades, or peripheral devices you use or exchange data with do not process date data correctly.

The foregoing is a Year 2000 Readiness Disclosure.

Appendix. A. Product warranty and notices 61

References to Web site addresses

Any references in this publication to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk.

Electronic emission notices

Federal Communications Commission (FCC) Statement

ThinkPad TransNote, model number 2675

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna. v Increase the separation between the equipment and receiver. v Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

v Consult an IBM authorized dealer or service representative for help.

62 ThinkPad

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible Party:

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International Business Machines Corporation New Orchard Road Armonk, NY 10504 Telephone 1-919-543-2193

Appendix. A. Product warranty and notices 63

Industry Canada Class B Emission Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada.

European Community Directive Conformance Statement

This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electro-magnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.

A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock Scotland PA160AH.

This product satisfies the Class B limits of EN 55022.

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Telecommunication notices

Federal Communications Commission (FCC) and Telephone Company Requirements (Part 68 of the FCC Rules)

1. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual.

In order to program this information into your computer, you should be sure to follow the installation instructions for your fax software package.

2. The built-in modem is built into the ThinkPad computer. It complies with Part 68 of the FCC Rules. A label is affixed to the bottom of the computer that contains, among other things, the FCC registration number, USOC, and Ringer Equivalency Number (REN) for this equipment. If these numbers are requested, look at the label and provide this information to your telephone company.

3. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your number is called. In most, but not all, areas, the sum of the RENs of all devices should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN (REN:0.7), you should call your local telephone company to determine the maximum REN for your calling area.

4. If the built-in modem causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But, if advance notice isn’t practical, you will be notified as soon as possible. You will be advised of your right to file a complaint with the FCC.

5. Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper operation of your equipment. If they do, you will be given advance notice so as to give you an opportunity to maintain uninterrupted service.

6. If you experience trouble with this built-in modem, contact your IBM Authorized Seller, or the IBM Corporation, 500 Columbus Avenue, Thornwood, NY 10594, 1-800-772-2227, for repair/warranty information. The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected, or until you are sure the equipment is not malfunctioning.

Appendix. A. Product warranty and notices 65

7. No customer repairs are possible to the modem. If you experience trouble

with this equipment, contact your Authorized Seller or the IBM Corporation for information.

8. The modem may not be used on coin service provided by the telephone

company. Connection to party lines is subject to state tariffs. Contact your state public utility commission or corporation commission for information.

9. When ordering network interface (NI) service from the Local Exchange

Carrier, specify service arrangement USOC RJ11C.

Fax Branding

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top of or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.)

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Industry Canada requirements

Notice

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of communication. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs of alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

The Ringer Equivalent Number (REN:0.3) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5.

Avis

L’étiquette du ministère de l’Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.

Appendix. A. Product warranty and notices 67

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pour un service individuel à ligne unique peuvent être prolongés au moyen d’un dispositif homologué de raccordement (cordon prolongateur téléphonique interne). L’abonné ne doit pas oublier qu’il est possible que la conformité aux conditions énoncées ci-dessus n’empechent pas la dégradation du service dans certaines situations. Actuellement, les entreprises de télécommunication ne permettent pas que l’on raccorde leur matériel à des jacks d’abonné, sauf dans les cas précis prévus par les tarifs paticuliers de ces entreprises.

Les réparations de matériel homologué doivent être effectuées par un centre d’entretien canadien autorisé désigné par le fournisseur. La compagnie de télécommunications peut demander à l’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’il y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales.

Avertissement

L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir recours à un service d’inspection des installations électriques, ou à électricien, selon le cas.

68 ThinkPad

L’indice de charge (IC) assigné à chaque dispositif terminal indique (REN:0.3), pour éviter toute surcharge, le pourcentage de la charge totale qui peut être raccordée à un circuit téléphonique bouclé utilisé par ce dispositif. La terminaison du circuit bouclé peut être constituée de n’importe quelle combinaison de dispositifs, pourvu que la somme des indices de charge de l’ensemble des dispositifs ne dépasse pas 5.

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Notice for European Union countries

The built-in modem equipment has been approved to Council Decision 98/482/EC - (TBR 21) for pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful problems; you should contact your equipment supplier in the first instance.

Notice for Australia

The following notice applies when using the telephony functions:

WARNING: FOR SAFETY REASONS, ONLY CONNECT EQUIPMENT WITH A TELECOMMUNICATIONS COMPLIANCE LABEL. THIS INCLUDES CUSTOMER EQUIPMENT PREVIOUSLY LABELLED PERMITTED OR CERTIFIED.

Notice for Users in New Zealand

The modem in this ThinkPad is set up for Tone Dialing. Users should only select Pulse Dialing if they are connecting to the Telecom NZ network via a PBX or other systems which requires Pulse Dialing. Pulse Dialing is required only for a small number of obsolescent PBX or similar systems.

The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstances.

This device is equipped with pulse dialling while the Telecom standard is DTMF tone dialling. There is no guarantee that Telecom lines will always continue to support pulse dialling.

Use of pulse dialling, when this equipment is connected to the same line as other equipment, may give rise to bell tinkle or noise and may also cause a false answer condition. Should such problems occur, the user should NOT contact the Telecom Faults Service.

This equipment shall not be set to make automatic calls to the Telecom ’111’ Emergency Service.

Appendix. A. Product warranty and notices 69

This equipment should not be used under any circumstances which may constitute a nuisance to other Telecom customers.

Warning notices to New Zealand users of the built-in modem

Of the two following notices, see the one that bears the approval numbers shipped with your built-in modem.

For the modem with approval number PTC 211/99/020:

v The grant of a Telepermit for any item of terminal equipment indicates only

that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

v This equipment is not capable, under all operating conditions, of correct

operation at the higher speeds for which it is designed. Telecom will accept no responsibility if difficulties arise in such circumstances.

v This device is equipped with pulse dialling, whereas the Telecom standard

is DTMF tone dialing. There is no guarantee that Telecom lines will always continue to support pulse dialling.

v Use of pulse dialling, when this equipment is connected to the same line as

other equipment, may give rise to bell tinkle or noise and may also cause a false answer condition. If such problems occur, the user should NOT contact the Telecom Faults Service.

v This equipment shall not be set to make automatic calls to the Telecom 111

Emergency Service.

v This equipment might not provide for the effective hand-over of a call to

another device connected to the same line.

v This equipment must not be used under any circumstances that might

constitute a nuisance to other Telecom customers.

v Some parameters required for compliance with Telecom’s Telepermit

requirements are dependent on the software. In order to operate within the limits for compliance with Telecom’s specifications, the software shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing.

v All persons using this device for recording telephone conversations shall

comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is to be used, and what it disclosed to any other party.

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For the modem with approval number PTC 211/00/092:

v The grant of a Telepermit for a device in no way indicates Telecom

acceptance of responsibility for the correct operation of that device under all operating conditions. In particular the higher speeds at which this modem is capable of operating depend on a specific network implementation which is only one of many ways of delivering high quality voice telephony to customers. Failure to operate should not be reported as a fault to Telecom.

v In addition to satisfactory line conditions a modem can only work properly

if: – it is compatible with the modem at the other end of the call, and – the application using the modem is compatible with the application at

the other end of the call - e.g. accessing the Internet requires suitable software in addition to a modem.

Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s Specifications.

1. a) There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and b) The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt.

2. Where automatic calls are made to different numbers, the equipment shall go on-hook for a period of not less than 5 seconds between the end of one attempt and the beginning of the next attempt.

3. The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing:

a. A person calling your modem will hear a short burst of ringing before the modem answers. This confirms that the call has been successfully switched through the network.

b. Caller identification information (which occurs between the first and second ring cadences) is not destroyed.

4. The pulse dialing option is not compatible with the Telecom Network and must not be used.

This equipment shall not be used in any circumstances which may constitute a nuisance to other Telecom Customers.

Appendix. A. Product warranty and notices 71

The following setup AT commands should be used for correct operation:

ATI9 = North America AT% T19,0,19(North America) AT%T21,B,2 AT%T21,B,6

NOTE THAT FAULT CALLOUTS CAUSED BY FAILURE TO ADHERE TO THE ABOVE NOTES MAY INCUR A CHARGE FROM TELECOM.

Trademarks

The following terms are trademarks of the IBM Corporation in the United States or other countries or both:

Microsoft and Windows are trademarks of Microsoft Corporation in the United States and/or other countries.

Pentium is a trademark of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/tradmarx.htm)

IBM TransNote ThinkPad ThinkScribe PS/2 Ink Manager HelpCenter Ink Transfer TrackPoint TouchBoard

72 ThinkPad

Other company, product, or service names may be the trademarks or service marks of others.

TransNote™Service and Troubleshooting Guide

IBM

Part Number: 12P1416

(1P) P/N: 12P1416

IBM TransNote Service and Troubleshooting Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Important safety instructions vii

Chapter 1. System overview 3

Chapter 2. Handling the ThinkPad computer 9

Chapter 3. Protecting your computer 15

Chapter 4. Solving computer problems 25

Backing up your system

Upgrading the hard disk drive

Getting service

Appendix. A. Product warranty and notices 51