Ibm THINKPAD T60 User Manual

ThinkPad

T60

Service

an d Troubleshooting Guide

Includes:

v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer

ThinkPad

T60

Service

an d Troubleshooting Guide

Note

Before using this information and the product it supports, be sure to read the following:

v Safety and Warranty Guide included in the package with this publication.

v Appendix D, “Wireless related information,” on page 75 and Appendix E, “Notices,” on page 77.

v ThinkPad Regulatory Notice included in the package with this publication.

Second Edition (June 2006)

U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FA R 52.227.14 (Alternate III).

Read first . . . . . . . . . . . . .v

Chapter 1. Finding information . . . . .1

This guide and other publications . . . . .1

Finding information with the ThinkVantage

button . . . . . . . . . . . . . .2

Chapter 2. Caring for your ThinkPad

computer . . . . . . . . . . . . .3

Chapter 3. Solving computer problems . .7

Frequently asked questions . . . . . . .8

Diagnosing problems . . . . . . . . .9

Troubleshooting . . . . . . . . . . .10

Error messages . . . . . . . . . .10

Errors without messages . . . . . . .14

A password problem . . . . . . . .16

A power switch problem . . . . . . .17

Keyboard problems . . . . . . . .17

UltraNav problems . . . . . . . . .18

Standby or hibernation problems . . . .19

Computer screen problems . . . . . .22

Battery problems . . . . . . . . .24

Hard disk drive problems . . . . . .25

A startup problem . . . . . . . . .25

Fingerprint authentication problems . . .26

Read first

To prevent damage to the hard disk and subsequent data loss, before moving your ThinkPad computer, press Fn+F4 to put it in standby mode or turn it off. Make sure that the standby status indicator is on (is green) before moving the computer.

Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices.

Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag.

Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock.

Avoid leaving the base of your computer in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging.

Read first

vi ThinkPad

T60 Service and Troubleshooting Guide

Chapter 1. Finding information

This guide and other publications

Setup Instructions

helps you to unpack your ThinkPad computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo.

This Service and Troubleshooting Guide

provides information about caring for your ThinkPad computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive help and information portal, called ThinkVantage Productivity Center, preloaded on your ThinkPad computer.

Access Help

is a comprehensive online manual that provides answers to most of your questions about your computer, helps you to configure preloaded features and tools, or solve problems. To open Access Help, click Start, move the pointer to All Programs (in Windows than Windows XP, Programs); then to ThinkVantage. Click Access Help.

other

ThinkVantage Productivity Center

provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open ThinkVantage Productivity Center, press the ThinkVantage button on your keyboard. For more information about using the ThinkVantage button, see“Finding information with the ThinkVantage button” on page 2.

Safety and Warranty Guide

includes general safety instructions and complete Lenovo Statement of Limited Warranty.

Regulatory Notice

supplements this Guide. Read it before you use the wireless features of your ThinkPad computer. The ThinkPad computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. Yo u are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations.

Finding information

Finding information with the ThinkVantage button

The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the ThinkVantage Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.

2 ThinkPad

You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the ThinkVantage Rescue and Recovery workspace, which runs independently of the Windows operating system and is hidden from it.

T60 Service and Troubleshooting Guide

Chapter 2. Caring for your ThinkPad computer

Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

Important tips:

Be careful about where and how you work

v Do not leave the base of your computer in contact with your lap or any

part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.

v Place liquids away from your computer to avoid spills, and keep your

computer away from water (to avoid the danger of electrical shock).

v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13 cm/5 in).

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

gentle with your computer

v Avoid placing any objects (including paper) between the display and the

keyboard or under the keyboard.

v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects

on your computer, display, or external devices.

v Your computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 180 degrees, as this might damage the computer hinge.

your computer properly

Carry

v Before moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

v Be sure your computer is in standby or hibernation mode, or turned off,

before moving it. This will prevent damage to the hard disk drive and data loss.

Caring for your ThinkPad computer

v When picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

v Use a quality carrying case that provides adequate cushion and protection.

Do not pack your computer in a tightly packed suitcase or bag.

Handle storage media and drives properly

v Avoid inserting diskettes at an angle and attaching multiple or loose

diskette labels, as these can lodge in the drive.

v If your computer comes with an optical drive such as CD, DVD, or

CD-RW/DVD drive, do not touch the surface of a disc or the lens on the tray.

v Wait until you hear the CD or DVD click into the center pivot of an optical

drive such as CD, DVD, or CD-RW/DVD drive before closing the tray.

v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive,

follow the instructions shipped with your hardware, and apply pressure only where needed on the device.

care in setting passwords

Take

v Remember your passwords. If you forget a supervisor or hard disk

password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive.

4 ThinkPad

important tips

Other

v Your computer modem might use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company.

v Your computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged.

v Register your ThinkPad products with Lenovo (refer to the We b page:

www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

v Only an authorized ThinkPad repair technician should disassemble and

repair your computer.

v Do not modify or tape the latches to keep the display open or closed.

v Take care not to turn your computer over while the ac adapter is plugged

in. This could break the adapter plug.

T60 Service and Troubleshooting Guide

Caring for your ThinkPad computer

v Turn off your computer if you are replacing a device in a device bay, or else

verify that the device is warm- or hot-swappable.

v If you exchange drives in your computer, reinstall the plastic bezel faces (if

supplied).

v Store your external and removable hard disk, diskette, CD, DVD, and

CD-RW/DVD drives in the appropriate containers or packaging when they are not being used.

v Before you install any of the following devices, touch a metal table or a

grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device.

– PC Card

– Smart Card

– Memory Card, such as SD Card, Memory Stick, and MultiMediaCard

– Memory module

– PCI Expess Mini Card

– Communication Daughter Card

Cleaning

the cover of your computer

Occasionally clean your computer as follows:

1. Prepare a mixture of a gentle kitchen-use detergent (one that does not

contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent.

2. Absorb the diluted detergent into a sponge.

3. Squeeze excess liquid from the sponge.

4. Wipe the cover with the sponge, using a circular motion and taking care

not to let any excess liquid drip.

5. Wipe the surface to remove the detergent.

6. Rinse the sponge with clean running water.

7. Wipe the cover with the clean sponge.

8. Wipe the surface again with a dry, soft lint-free cloth.

9. Wait for the surface to dry completely and remove any cloth fibers from

the computer surface.

Cleaning

your computer keyboard

1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.

2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you

wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.

3. Allow to dry.

Chapter 2. Caring for your ThinkPad computer 5

Caring for your ThinkPad computer

4. To remove any crumbs and dust from beneath the keys, you can use a

camera blower with a brush or cool air from a hair drier.

Note: Avoid spraying cleaner directly on the display or the keyboard.

Cleaning

your computer display

1. Gently wipe the display with a dry, soft lint-free cloth. If you see a

scratchlike mark on your display, it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside.

2. Wipe or dust the stain gently with a soft, dry cloth.

3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50

mixture of isopropyl alcohol and water that does not contain impurities.

4. Wring out as much of the liquid as you can.

5. Wipe the display again; do not let any liquid drip into the computer.

6. Be sure to dry the display before closing it.

for the fingerprint reader

Care

The following actions could damage the fingerprint reader or cause it not to work properly:

v Scratching the surface of the reader with a hard, pointed object.

v Scraping the surface of the reader with your nail or anything hard.

v Using or touching the reader with a dirty finger.

you notice any of the following conditions, gently clean the surface of the

If reader with a dry, soft, lint-free cloth:

v The surface of the reader is dirty or stained.

v The surface of the reader is wet.

v The reader often fails to enroll or authenticate your fingerprint.

6 ThinkPad

T60 Service and Troubleshooting Guide

Chapter 3. Solving computer problems

Frequently asked questions . . . . . . .8

Diagnosing problems . . . . . . . . .9

Troubleshooting . . . . . . . . . . .10

Error messages . . . . . . . . . .10

Errors without messages . . . . . . .14

A password problem . . . . . . . .16

A power switch problem . . . . . . .17

Keyboard problems . . . . . . . .17

UltraNav problems . . . . . . . . .18

Standby or hibernation problems . . . .19

Computer screen problems . . . . . .22

Battery problems . . . . . . . . .24

Hard disk drive problems . . . . . .25

A startup problem . . . . . . . . .25

Fingerprint authentication problems . . .26

Frequently asked questions

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with the ThinkPad computer, see “This guide and other publications” on page

What safety precautions should I follow when using my ThinkPad computer?

See the separate Safety and Warranty Guide for detailed information about safety.

How can I prevent problems with my ThinkPad computer?

See “Read first” on page v, and also Chapter 2, “Caring for your ThinkPad computer,” on page 3 of this Guide. More tips can be found in the following sections of Access Help:

v Preventing problems

v Spills on the keyboard

What are the main hardware features of my new ThinkPad computer?

See the “ThinkPad tour” section of Access Help.

8 ThinkPad

Where can I find the detailed specifications for my machine?

See www.lenovo.com/think/support

I need to upgrade a device or I need to replace one of the following: the hard disk drive, the PCI Express Mini Card, the Modem Daughter Card, memory, the keyboard, or the palm rest.

Refer to Appendix B, “Customer Replaceable Units (CRUs),” on page 69 of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components.

T60 Service and Troubleshooting Guide

Solving computer problems

My computer is not operating properly.

Study the “Problem solving ” section of Access Help. This Guide describes only problems that might prevent you from getting access to the online help system.

Where are the recovery CDs?

No recovery CD or a Windows CD is provided with your computer originally. For explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 43 of this Guide.

How can I contact the Customer Support Center?

See Chapter 8, “Getting help and service,” on page 57 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 64.

Where can I find warranty information?

See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your Machine, including the warranty period and type of warranty service, see “Warranty Information” on page 61.

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor

1. Click Start.

2. Move the pointer to All Programs (in Windows other than Windows XP,

Programs) and then to PC-Doctor for Windows.

3. Click PC-Doctor.

For more information about PC-Doctor for Windows, see the Help for the program.

Attention

Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

If you are preparing to contact the Customer Support Center, be sure to print

the test log so that you can rapidly provide information to the help technician.

for Windows. To run PC-Doctor for Windows, do as follows:

Chapter 3. Solving computer problems 9

Solving computer problems

Troubleshooting

If you do not find your problem here, refer to Access Help, your on-board help system. The following section only describes problems that might prevent you from accessing this help system.

Error messages

Notes:

1. In the charts, x can be any character.

2. The version of PC-Doctor referred to here is PC-Doctor for Windows.

Message Solution

0175: Bad CRC1, stop POST task

0176: System Security The System has been tampered with.

0177: Bad SVP data, stop POST task.

0182: Bad CRC2. Enter BIOS Setup and load Setup defaults.

0185: Bad startup sequence settings. Enter BIOS Setup and load Setup defaults.

0187: EAIA data access error

0188: Invalid RFID Serialization Information Area.

0189: Invalid RFID configuration information area

0190: Critical low-battery error

0191: System Security Invalid remote change requested.

0192: System Security Embedded Security hardware tamper detected.

The EEPROM checksum is not correct (block #6). Have the computer serviced.

This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility. If this does not solve the problem, have the computer serviced.

Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced.

Checksum of the CRC2 setting in the EEPROM is not correct. Go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

Checksum of the startup sequence setting in the EEPROM is not correct. Go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

The access to EEPROM has failed. Have the computer serviced.

The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced.

The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the computer serviced.

The computer turned off because the battery is low. Connect the ac adapter to the computer and charge the battery, or replace the battery with a fully charged one.

The system configuration change has failed. Confirm the operation and try again. To clear the error, enter the BIOS Setup Utility.

The Security Chip has been replaced with a different one. Have the computer serviced.

10 ThinkPad

T60 Service and Troubleshooting Guide

Solving computer problems

Message Solution

0199: System Security Security password retry count exceeded.

01C8: More than one modem devices are

This message is displayed if you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again. To clear the error, enter the BIOS Setup Utility.

Remove a Modem Card. Otherwise, press Esc to ignore the warning

message. If it does not solve this problem, have the computer serviced. found. Remove one of them. Press <Esc> to continue.

01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue.

Your ThinkPad computer has a built-in Ethernet feature, and you cannot

add another such feature by installing an Ethernet device. If this error

message is displayed, remove the Ethernet device that you installed.

Otherwise press Esc to ignore the warning message. If this does not solve

the problem, have the computer serviced.

0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attached

firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not

disabled in the Startup menu.

021x: Keyboard error Make sure that there are no objects placed on the keyboard, or if you have

one, the external keyboard. Turn off the computer, and turn off all attached

devices. Turn on the computer first; then turn on the attached devices.

If you still see the same error code, do the following:

If an external keyboard is connected, do the following:

v Turn off the computer and disconnect the external keyboard; then turn on

the computer. Make sure that the built-in keyboard operates correctly. If it does, have the external keyboard serviced.

v Make sure that the external keyboard is connected to the correct

connector.

Test

the computer by using PC-Doctor.

v If the computer stops during the test, have the computer serviced.

0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. If

you added a memory module just before turning the computer on, reinstall

it. Then test the memory with PC-Doctor.

0231: System RAM error The system RAM failed. Test your computer’s memory with PC-Doctor. If

you added a memory module just before turning the computer on, reinstall

it. Then test the memory with PC-Doctor.

0232: Extended RAM error

The extended RAM failed. Test your computer’s memory with PC-Doctor. If

you have increased memory just before turning the computer on, reinstall it.

Then test the memory with PC-Doctor.

0250: System battery error

The backup battery, which is used to preserve the configuration information,

such as the date and time, while the computer is turned off, is depleted.

Replace the battery and run BIOS Setup Utility to verify the configuration. If

you still have a problem, have the computer serviced.

Chapter 3. Solving computer problems 11

Solving computer problems

Message Solution

0251: System CMOS checksum bad

0260: System timer error Have the computer serviced.

0270: Real time clock error

0271: Date and time error

0280: Previous boot incomplete

02D0: System cache error The cache is disabled. Have the computer serviced.

02F4: EISA CMOS not writable

02F5: DMA test failed Have the computer serviced.

02F6: Software NMI failed

02F7: Fail-safe timer NMI failed

1802: Unauthorized network card is plugged in - Power off and remove the miniPCI network card.

1803: Unauthorized daughter card is plugged in - Power off and remove the daughter card.

The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced.

Have the computer serviced.

Neither the date nor the time is set in the computer. Set the date and time, using the BIOS Setup Utility.

Your computer was previously unable to complete the boot process.

Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced.

Have the computer serviced.

The PCI Express Mini card is not supported on this computer. Remove it.

The daughter card is not supported on this computer. Remove it.

12 ThinkPad

T60 Service and Troubleshooting Guide

Message Solution

1810: Hard disk partition layout error

A problem in recognizing the layout of the partition on the hard disk has

halted computer startup. Either the Predesktop Area has been deleted, or the

hard disk contains corrupt data. To try to restart your computer, complete

one of the following:

v If the Predesktop Area has been deleted

1. Press F1 to open the BIOS Setup Utility.

2. Select Security -> Predesktop Area -> Access Predesktop Area.

3. Set this item to Disabled.

4. Save and exit.

If the above fails

1. Press Enter.

2. Double-click RECOVER TO FACTORY CONTENTS and follow

Note: This will permanently erase the entire contents of the hard disk, and then restore software preinstalled by Lenovo.

Press

F1 to open BIOS Setup, or Enter to start the Predesktop Area.

If the computer still does not start, call the Customer Support Center.

Telephone numbers are listed in “Worldwide telephone list” on page 64.

2010: Warning: Your internal hard disk drive (HDD) may not function correctly on this system. Ensure that your HDD is supported on this system and that the latest HDD

If in the primary drive bay you are using a non-IBM or non-Lenovo hard

disk drive (HDD) or an old generation IBM HDD that is not supported by

this system, with the risk in mind, you can still use it by pressing ESC. If in

the primary drive bay you are using a supported IBM or Lenovo HDD with

an old firmware, you need to update its firmware to the latest version. The

latest version is available at

http://www.lenovo.com/think/support/ firmware is installed.

2100: Initialization error

The hard disk is not working. Have the hard disk serviced. on HDD0 (Main hard disk drive)

2102: Initialization error

The hard disk is not working. Have the hard disk serviced. on HDD1 (Ultrabay hard disk drive)

2110: Read error on

The hard disk is not working. Have the hard disk serviced. HDD0 (Main hard disk drive)

2112: Read error on

The hard disk is not working. Have the hard disk serviced. HDD1 (Ultrabay hard disk drive)

Solving computer problems

on-screen instructions.

Chapter 3. Solving computer problems 13

Solving computer problems

Message Solution

The power-on password prompt

The hard disk password prompt

Hibernation error The system configuration changed between the time your computer entered

Operating system not found.

Fan error The cooling fan has failed. Have the computer serviced.

EMM386 Not Installed Unable to Set Page Frame Base Address.

A power-on password or a supervisor password is set. Type the password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If you still see the same error message, have the computer serviced.

A hard disk password is set. Type the password and press Enter to use the computer.

If you still see the same error message, have the computer serviced.

hibernation mode and the time it left this mode, and your computer cannot resume normal operation.

v Restore the system configuration to what it was before your computer

entered hibernation mode.

v If the memory size has been changed, re-create the hibernation file.

Verify the following:

v The hard disk drive is correctly installed.

v A startable diskette is in the diskette drive

you still see the same error message, check the boot sequence, using the

BIOS Setup Utility.

Edit C:\CONFIG.SYS and change a line from

device=C:\WINDOWS\EMM386.EXE RAM

device=C:\WINDOWS\EMM386.EXE NOEMS

and save this file.

CardBus Configuration Error - Device Disabled

Go to the BIOS Setup Utility. Press F9 and then Enter to load the default setting.

Press F10 and then Enter to restart the system.

Thermal sensing error The thermal sensor is not functioning correctly. Have the computer serviced.

Authentification of system services failed.

The Predesktop Area in the HDD is broken. To use the Predesktop Area, get a Recovery CD, then recover the Predesktop Area using it.

Press <Esc> to resume.

Errors without messages

Problem:

When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up.

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T60 Service and Troubleshooting Guide

Solving computer problems

Note: If you are not sure whether you heard any beeps, turn off the

computer; then turn it on again, and listen again. If you are using an external monitor, refer to “Computer screen problems” on page

22.

Solution:

→ If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter.

If the power-on password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing Fn+Home.

If the screen still remains blank, make sure that:

– The battery is installed correctly.

– The ac adapter is connected to the computer and the power cord is

plugged into a working electrical outlet.

– The computer power is on. (Turn on the power switch again for

confirmation.)

If these items are properly set, and the screen remains blank, have the computer serviced.

Problem:

When I turn on the machine, nothing appears on the screen, but I hear two or more beeps.

Solution:

→ Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced.

If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Have the computer serviced.

Problem:

When I turn on the machine, only a white pointer appears on a blank screen.

Solution:

→ Reinstall your operating system, and turn on the computer. If you still see only the pointer on the screen, have the computer serviced.

Chapter 3. Solving computer problems 15

Solving computer problems

Problem:

My screen goes blank while the computer is on.

Solution

→ Your screen saver or power management may be enabled. Touch the TrackPoint or the touch pad, or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation mode.

Problem:

The DOS full-screen looks smaller.

Solution:

→ If you use a DOS application that supports only 640×480 resolution (VGA mode), the screen image might look slightly distorted or appear smaller than the display size. This is to maintain compatibility with other DOS applications. To expand the screen image to the same size as the actual screen, start the ThinkPad Configuration Program and click LCD; then enable the Screen expansion function. (The image might still look slightly distorted.)

A password problem

Problem:

I forgot my password.

Solution

→ If you have registered your computer for Password Reset Service, and you forget your power-on or hard disk password, you can reset it by pressing the ThinkVantage button at the password prompt.

– If you cannot reset your power-on password, you must take your

computer to a Lenovo authorized servicer or a marketing representative to have the password canceled.

– If you cannot reset your hard disk password, Lenovo authorized

servicer cannot reset your password or recover data from the hard disk. Yo u must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

→ If you forget your supervisor password, Lenovo authorized servicer

cannot reset your password. Yo u must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

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T60 Service and Troubleshooting Guide

Solving computer problems

A power switch problem

Problem:

The system does not respond, and you cannot turn off the computer.

Solution:

→ Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery.

Keyboard problems

Problem:

All or some of the keys on the keyboard do not work.

Solution:

→ If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set.

If an external PS/2 your computer does not work. Use the numeric keypad on the external keyboard.

If an external numeric keypad or a mouse is connected:

1. Turn off the computer.

2. Remove the external numeric keypad or the mouse.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly.

If keys on the keyboard still do not work, have the computer serviced.

keyboard is connected, the numeric keypad on

Problem:

A number appears when you type a letter.

Solution

→ The numeric lock function is on. To disable it, press and hold Shift or Fn; then press NmLk (ScrLk).

Problem:

All or some of the keys on the external numeric keypad do not work.

Solution:

→ Make sure that the external numeric keypad is correctly connected to the computer.

Chapter 3. Solving computer problems 17

Solving computer problems

Problem

Some or all of the keys on the external PS/2 keyboard do not work.

Solution

→ If you are using the ThinkPad Advanced Dock, the ThinkPad Advanced Mini Dock, or the ThinkPad Essential Port Replicator, make sure that the keyboard cable is correctly connected to the keyboard connector.

If the connection is correct, disconnect the cable and make sure that the built-in keyboard operates properly. If the built-in keyboard works, there is a problem with the external keyboard. Tr y using a different external keyboard.

UltraNav problems

Problem:

The pointer drifts when the computer is turned on or after it resumes normal operation.

Solution:

→ The pointer might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect. Pointer drifting might occur for several seconds under the following conditions: – When the computer is turned on. – When the computer resumes normal operation. – When the TrackPoint is pressed for a long time. – When the temperature changes.

18 ThinkPad

Problem:

The mouse or the pointing device does not work.

Solution:

→ Make sure that the TrackPoint and the touch pad are set to Automatic in the ThinkPad Configuration Program. Then detach the mouse or the pointing device, and try using the TrackPoint and the touch pad. If the TrackPoint and the touch pad work, the error might be due to the mouse or the pointing device.

Make sure that the cable for the mouse or the pointing device is securely connected to the ThinkPad Advanced Dock, the ThinkPad Advanced Mini Dock, or the ThinkPad Essential Port Replicator.

If your mouse is incompatible with the PS/2 mouse, disable the TrackPoint, using the ThinkPad Configuration Program.

For more information, see the manual supplied with the mouse.

Note:

T60 Service and Troubleshooting Guide

Solving computer problems

Problem:

The mouse buttons do not work.

Solution:

→ If your ThinkPad computer has the TrackPoint only, this problem may occur.

Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall PS/2 TrackPoint. Drivers are provided in the C:\IBMTOOLS\DRIVERS or C:\SWTOOLS\DRIVERS directory on your hard disk drive. If your hard disk drive does not contain device drivers, refer to the ThinkPad We b site. For access to this We b site, press the ThinkVantage button and open the ThinkVantage Productivity Center.

Problem:

The scrolling or magnifying glass function does not work.

Solution:

→ Check the mouse driver in the Device Manager window, and make sure that the PS/2 TrackPoint driver is installed.

Standby or hibernation problems

Problem:

The computer enters standby mode unexpectedly.

Solution:

→ If the processor overheats, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Power Manager.

Problem:

The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on).

Solution:

→ Make sure that: – The battery is charged. – The operating temperature is within the acceptable range. Refer to

“Specifications” on page 74.

If these items are correct, have the computer serviced.

Chapter 3. Solving computer problems 19

Solving computer problems

Problem:

The critical low-battery error message is displayed, and the computer immediately turns off.

Solution:

→ The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one.

Problem:

When you take action to return from standby mode, the computer display remains blank.

Solution:

→ Check whether an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the computer is in standby mode or hibernation mode. If no external monitor is attached when the computer resumes, the computer display remains blank and output is not displayed. This restriction does not depend on the resolution value. Press Fn+F7 to bring up the computer display.

Note:

If you use the Fn+F7 key combination to apply a presentation

scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.

20 ThinkPad

Problem:

The computer does not return from standby mode, or the standby indicator stays on and the computer does not work.

Solution:

→ If the system does not return from standby mode, it may have entered standby or hibernation mode automatically because the battery is depleted. Check the standby indicator. – If the standby indicator is on, your computer is in standby mode.

Connect the ac adapter to the computer; then press Fn.

– If the standby indicator is off, your computer is in hibernation mode

or power-off state. Connect the ac adapter to the computer; then press power button to resume operation.

If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery.

T60 Service and Troubleshooting Guide

Solving computer problems

Problem:

Your computer does not enter standby or hibernation mode.

Solution:

→ Check whether any option has been selected that would disable your computer from entering standby or hibernation mode.

Problem:

The system does not wake up at the time set on the timer, if the computer is not connected to an ac power source, -or- The system does not enter hibernation mode from suspend mode, if the computer is not connected to an ac power source.

Solution:

→The timer-wake-with-battery-operation is disabled by default. If you enable this function, the computer could wake up and begin running while it is being carried; this could lead to damage to the hard disk drive.

With this risk in mind, you can enable the timer-wake-with-batteryoperation.

1. Turn your computer off and then on again; then, while the message,

“To interrupt normal startup, press the blue ThinkVantage button” is displayed at the lower left of the screen, press the ThinkVantage button. The Rescue and Recovery workspace opens.

2. Click Access BIOS. The System Restart Required window is

displayed.

3. Click Ye s. The computer restarts, and the BIOS Setup Utility menu

appears.

4. With the cursor key, select Config; then press Enter. The Power

submenu is displayed.

5. Select Timer Wake with Battery Operation by pressing Enter.

6. With the F5 or F6 key, select Enabled; then press Enter.

7. Press F10 and Enter to save this setting and exit this utility.

information about the BIOS Setup Utility, see “BIOS Setup Utility”

For in Access Help.

Problem:

The Fn+F12 key combination does not cause the computer to enter hibernation mode.

Chapter 3. Solving computer problems 21

Solving computer problems

Solution:

→ The computer cannot enter hibernation mode:

– If you are using one of the communication PC Cards. To enter

hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot. Click the Safely

Remove Hardware icon in the taskbar (for Windows XP) or the Unplug or Eject Hardware icon in the taskbar (for Windows 2000).

– If the hibernation mode is not enabled. To enable it, do as follows:

1. Start the ThinkPad Configuration Program.

2. Click Power Management.

3. Click the Hibernate tab.

4. Select the hibernate support checkbox.

5. Click OK.

Note:

Computer screen problems

Problem:

The screen is blank.

Solution:

→ Press Fn+F7 to bring up the image.

You can enter hibernation mode by pressing Fn+F12 only if the

PM driver for Windows XP or Windows 2000 has been installed.

22 ThinkPad

If you use the Fn+F7 key combination to apply a presentation

Note:

scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.

→ If you are using the ac adapter, or using the battery, and the battery status indicator is on (is green), press Fn+Home to make the screen brighter.

→ If the standby status indicator is on (is green), press Fn to resume from the standby mode.

→ If the problem persists, do the Solution in the problem below.

Problem:

The screen is unreadable or distorted.

Solution:

→ Make sure that: – The display device driver is installed correctly. – The screen resolution and color quality are correctly set. – The monitor type is correct.

To check these settings, do as follows:

T60 Service and Troubleshooting Guide

Solving computer problems

Open the Display Properties window.

1. Click the Settings tab.

2. Check whether the screen resolution and color quality are correctly

set.

3. Click Advanced.

4. Click the Adapter tab.

5. Make sure ″AT I Mobility xxxxx″, ″AT I Mobility RADEON xxxxx″,

″ATI Mobility FIRE GL xxxxx″ or ″Intel xxxxx″ is shown in the adapter information window.

Note: The device driver name xxxxx depends on the video chip

that has been installed on your computer.

6. Click the Properties button. Check the ″Device status″ box and

make sure the device is working properly. If not, click the Troubleshooter button.

7. Click the Monitor tab.

8. Make sure the information is correct.

9. Click the Properties button. Check the ″Device status″ box and

make sure the device is working properly. If not, click the

Troubleshooter button.

Problem:

The screen stays on even after you turn off your computer.

Solution:

→ Press and hold the power switch for 4 seconds or more to turn off your computer; then turn it on again.

Problem:

Missing, discolored, or bright dots appear on the screen every time you turn on your computer.

Solution:

→ This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.

Problem:

A message, “Unable to create overlay window,” appears when you try to start DVD playback.

Chapter 3. Solving computer problems 23

Solving computer problems

You get poor or no playback while running video playback, DVD playback, or game applications.

Solution

→ Do either of the following: – If you are using 32-bit color mode, change the color depth to 16-bit

mode.

– If you are using a desktop size of 1280×1024 or larger, reduce the

desktop size and the color depth.

Battery problems

Problem:

The battery cannot be fully charged by the power-off method in the standard charge time for your computer.

Solution:

→ The battery might be over-discharged. Do the following:

1. Turn off the computer.

2. Make sure that the over-discharged battery is in the computer.

3. Connect the ac adapter to the computer and let it charge.

If the optional Quick Charger is available, use it to charge the over-discharged battery.

If the battery cannot be fully charged in 24 hours, use a new battery.

24 ThinkPad

Problem:

Your computer shuts down before the battery status indicator shows empty.

Your computer operates after the battery status indicator shows empty.

Solution:

→ Discharge and recharge the battery.

Problem:

The operating time for a fully charged battery is short.

Solution:

→ Discharge and recharge the battery. If your battery’s operating time is still short, use a new battery.

Problem:

The computer does not operate with a fully charged battery.

T60 Service and Troubleshooting Guide

Solving computer problems

Solution:

→ The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

Problem

The battery does not charge.

Solution

→ You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced.

Hard disk drive problems

Problem:

The hard disk drive makes a rattling noise intermittently.

Solution:

→ The rattling noise might be heard when: – The hard disk drive starts accessing the data or when it stops. – Yo u are carrying the hard disk drive. – Yo u are carrying your computer.

This is a normal characteristic of a hard disk drive and is not a defect.

Problem:

The hard disk drive does not work.

Solution:

→ In the startup menu in the BIOS Setup Utility, make sure that the hard disk drive is included in the “Boot priority order” list. If it is included in the “Excluded from boot order” list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the “Boot priority order” list.

A startup problem

Problem:

The Microsoft

Solution:

→ Use the Rescue and Recovery workspace to help solve or identify your problem. To open the Rescue and Recovery workspace, do the following:

1. Turn off your PC, then turn it on again.

Windows operating system will not start.

Chapter 3. Solving computer problems 25

Solving computer problems

2. Watch the screen carefully while your PC starts. When the “To

interrupt normal startup, press the blue ThinkVantage button”

message is displayed at the lower left of the screen, press the blue ThinkVantage button. The Rescue and Recovery workspace opens.

3. From the Rescue and Recovery workspace you can do the

following:

– Rescue and Restore your files, folders, or backups.

– Configure your system settings and passwords.

– Communicate by using the internet and link to the support site.

– Troubleshoot and diagnose problems using diagnostics.

In the top panel of the Rescue and Recovery workspace, you can click one of the following tabs to open other pages or exit the utility:

– Events Viewer enables you to view a log that contains information

about events, or tasks, associated with Rescue and Recovery operations.

– System Information enables you to see key hardware and software

information about your computer. This information might be valuable when trying to diagnose problems.

– Warranty Status enables you to see when your warranty expires,

the terms of service for your computer, or list of replacement parts.

– Help provides information about the various functions available in

the Rescue and Recovery workspace.

– Restart closes the Rescue and Recovery workspace and resumes the

startup sequence that was interrupted.

Fingerprint authentication problems

26 ThinkPad

Problem:

You cannot register or authenticate your finger.

Solution

→ If your finger(s) have any of the following conditions, you may not be able to register or authenticate it:

– Your finger is wrinkled.

– Your finger is rough, dry or injured.

– Your finger is very dry.

– Your finger is stained with dirt, mud, or oil.

– The surface of your finger is very different from when you

registered your fingerprint.

– Your finger is wet.

– A finger is used that has not been enrolled.

improve the situation, try the following:

T60 Service and Troubleshooting Guide

Solving computer problems

– Clean or wipe your hands to remove any excess dirt or

moisture from the fingers.

– Enroll and use a different finger for authentication.

– If your hands are too dry, apply lotion to them.

Chapter 4. Starting BIOS Setup Utility

Your computer provides a program, called BIOS Setup Utility, that enables you to select various setup parameters.

v Config: Set the configuration of your computer.

v Date/Time: Set the date and time.

v Security: Set security features.

v Startup: Set the startup device.

v Restart: Restart the system.

You can set many of these parameters more easily by using the

Note:

ThinkPad Configuration Program.

To start BIOS Setup Utility, do as follows:

1. To protect yourself against accidental loss of data, back up your data and

computer registry. For details see the “Data backup-and-restore tools” section of Access Help.

2. Remove any diskette from the diskette drive, and then turn off the

computer.

3. Turn on the computer; then, while the message, “To interrupt normal

startup, press the blue ThinkVantage button” is displayed at the lower left of the screen, press the ThinkVantage button. The Rescue and Recovery workspace opens.

4. Click Access BIOS. The System Restart Required window is displayed.

5. Click Ye s. The computer restarts, and the BIOS Setup Utility menu

appears.

6. If you have set a supervisor password, the BIOS Setup Utility menu

appears after you enter the password. Yo u can start the utility by pressing Enter instead of entering the supervisor password; however, you cannot change the parameters that are protected by the supervisor password. For more information, refer to the on-board help.

Using the cursor keys, move to an item you want to change. When the item you want is highlighted, press Enter. A submenu is displayed.

7. Change the items you wish to change. To change the value of an item, use

the F5 or F6 key. If the item has a submenu, you can display it by pressing Enter.

8. Press F3 or Esc to exit from the submenu. If you are in a nested submenu,

press Esc repeatedly until you reach the BIOS Setup Utility menu.

Starting BIOS Setup Utility

Note: If you need to restore the settings to their original state as of the time of purchase, press F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes.

9. Select Restart; then press Enter. Move the cursor to the option you want

for restarting your computer; then press Enter. Your computer restarts.

32 ThinkPad

T60 Service and Troubleshooting Guide

Chapter 5. Installing a new operating system

Before you install the operating system see the ″Installing a new operating system″ section of Access Help, and make sure that you do the following:

v Print the sections of Access Help you will be using. Go to the section for

the operating system you are using.

v Copy all the subdirectories and files in the C:\IBMTOOLS or the

C:\SWTOOLS directory to a removable storage device, because you will need them during the installation.

Installing Windows XP

If you are installing Windows XP Service Pack 1 on a computer with a dual-core processor, disable Core Multi-Processing before starting the installation as follows:

1. Start the BIOS Setup Utility.

2. Select Config. The Config submenu opens.

3. Select CPU. The CPU submenu opens.

4. For Core Multi-Processing, select Disabled.

5. Press F10.

To install Windows XP and its related software on your computer, do as follows:

Before installing the operating system, install Intel

Matrix Storage Manager

Driver, as follows:

Note

Be sure to install Intel Matrix Storage Manager Driver before installing the operating system. Otherwise your computer will not respond; it will only display a blue screen.

1. Attach a diskette drive to your computer.

2. Copy Intel Matrix Storage Manager Driver from C:\IBMTOOLS\

DRIVERS\IMSM

3. To make sure that SATA AHCI is enabled, start the BIOS Setup Utility

or C:\SWTOOLS\DRIVERS\IMSM to a diskette.

menu.

4. Select Config.

5. Select Serial ATA (SATA). Select AHCI.

Installing a new operating system

6. Select AHCI.

7. Change the startup sequence of your computer. Following the

instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first.

8. Insert the CD for Windows XP into the CD or DVD drive, and restart the

computer.

9. To install a third-party SCSI or RAID driver first, press F6.

10. When prompted, select S for Specify Additional Device.

11. When prompted, insert the diskette that you created in step 2 on page 33,

and press Enter.

12. Select Intel 82801 GBM SATA AHCI Controller (Mobile ICH7M), and

press Enter.

13. To continue the installation, press Enter again. Leave the diskette in the

drive until the next reboot; the software may need to be copied from the diskette again when the files are copied during setup.

14. If you have not yet installed Windows XP Service Pack 2, visit the

Microsoft We b site at http://www.microsoft.com/windowsxp/ downloads/

15. Download Windows XP Service Pack 2 from the We b site. To install it,

follow the instructions in the readme file.

16. In the device listing on the Device Manager window, a yellow mark may

appear at the left side of the Universal Serial Bus (USB) controller. If it does appear, open its properties and click the Reinstall driver button to install the USB2.0 driver.

17. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you

made before starting the installation.

18. Run the Intel Chipset Support 5 for Windows 2000/XP. To do this, run

infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or C:\SWTOOLS\OSFIXES\INTELINF\.

19. Apply the PCMCIA Power Policy Registry Patch. To do this, go to either

C:\IBMTOOLS\OSFIXES\PCMCIAPW\ or C:\SWTOOLS\OSFIXES\ PCMCIAPW\, double-click install.bat. Then follow the instructions that appear on the screen.

20. Install device drivers. They are provided in either the

C:\IBMTOOLS\DRIVERS or the C:\SWTOOLS\DRIVERS directory on your hard disk drive. To see how to install them, refer to Installing device drivers. Yo u will also need to install application software, which is provided in either the C:\IBMTOOLS\APPS or the C:\SWTOOLS\APPS directory on your hard disk drive.

34 ThinkPad

If you cannot find the Supplement files, device drivers, and

Note:

application software you need on your hard disk drive, or if you

T60 Service and Troubleshooting Guide

Installing a new operating system

want to receive updates and the latest information about them, refer to the ThinkPad Web site, http://www.lenovo.com/think/ support/site.wss/TPAD-MATRIX.html

you do not have a diskette drive, you can install Intel Matrix Storage

If Manager Driver by the following alternative procedure:

Note

If you select AHCI for Serial ATA (SATA) in the BIOS Setup Utility before installing Intel Matrix Storage Manager Driver, your computer will not respond; it will only display a blue screen.

1. Start the BIOS Setup Utility menu.

2. Select Config.

3. Select Serial ATA (SATA).

4. Select Compatibility.

5. Change the startup sequence of your computer. Following the

instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first.

6. Insert the CD for Windows XP into the CD or DVD drive, and restart the

computer.

7. If you have not yet installed Windows XP Service Pack 2, visit the

Microsoft We b site at http://www.microsoft.com/windowsxp/ downloads/

8. Download Windows XP Service Pack 2 from the We b site. To install it,

follow the instructions in the readme file.

9. Visit the Lenovo Web site at http://www.lenovo.com/think/support/

site.wss/TPAD-MATRIX.html

10. Download Intel Matrix Storage Manager Driver from the We b site. To

install it, follow the instructions for clean installation in the readme file.

11. Run Intel Matrix Storage Manager Driver. To do this, go to

C:\DRIVERS\WIN\SATA\PREPARE, and double-click install.cmd.

12. Turn the computer off and then on again.

13. Start the BIOS Setup Utility menu.

14. Select Config.

15. Select Serial ATA (SATA).

16. Select AHCI.

17. Start Windows XP. The Welcome to the Found New Hardware Wizard

appears.

18. Click No, not this time, and then click Next.

Chapter 5. Installing a new operating system 35

Installing a new operating system

19. Select Install from a list or specific location (Advanced), and then click

Next.

20. Select Search for the best driver in these locations. Then select Include

this location in the search:, specify the path, C:\DRIVERS\WIN\SATA, and click Next. The Completing the Found New Hardware Wizard appears.

21. Click Finish.

22. When the System Settings Change window appears, click Yes. The

computer restarts.

23. In the device listing on the Device Manager window, a yellow mark may

appear at the left side of the Universal Serial Bus (USB) controller. If it does appear, open its properties and click the Reinstall driver button to install the USB2.0 driver.

24. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you

made before starting the installation.

25. Run the Intel Chipset Support 5 for Windows 2000/XP. To do this, run

infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or C:\SWTOOLS\OSFIXES\INTELINF\.

26. Apply the PCMCIA Power Policy Registry Patch. To do this, go to either

C:\IBMTOOLS\OSFIXES\PCMCIAPW\ or C:\SWTOOLS\OSFIXES\ PCMCIAPW\, that appear on the screen.

27. Install device drivers. They are provided in either the

double-click install.bat, and then follow the instructions

Installing the Windows XP Update Module Package

36 ThinkPad

If you cannot find the Supplement files, device drivers, and

Note:

application software you need on your hard disk drive, or if you want to receive updates and the latest information about them, refer to the ThinkPad Web site, http://www.lenovo.com/think/ support/site.wss/TPAD-MATRIX.html

The Windows XP Update Modules are in one of the following directories:

C:\IBMTOOLS\OSFIXES\WXPUP

C:\SWTOOLS\OSFIXES\WXPUP

name of each subfolder is the number of a fix module. For information

The about each fix module, visit the Microsoft Knowledge Base homepage at

T60 Service and Troubleshooting Guide

http://support.microsoft.com/, type the number of the fix module you need in the search field, and click the Search button.

Note: The We b site address might change without notice. If the homepage is

not displayed, search for it from the Microsoft top page.

To install a fix module, run the .exe file in a subfolder and follow the instructions on the screen.

Note: If you remove the hard disk drive from the computer with a single-core

processor and install it on a computer with a dual-core processor, you can get access to the hard disk drive. The opposite, however, is not true: If you remove the hard disk drive from a computer with a dual-core processor and install it on a computer with a single-core processor, you cannot get access to the hard disk drive.

Installing Windows 2000

If you are installing Windows 2000 on a computer with a dual-core processor, disable Core Multi-Processing before starting the installation as follows:

1. Start the BIOS Setup Utility.

2. Select Config. The Config submenu opens.

3. Select CPU. The CPU submenu opens.

4. For Core Multi-Processing, select Disabled.

5. Press F10.

Installing a new operating system

If you install Windows 2000 and its software on your computer from the drive on the ThinkPad Advanced Dock, install Windows 2000 integrated with Service Pack 4. For details, refer to the Microsoft web site at:http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/ spdeploy.htm#scenario_1_installing_windows_2000_integrated_with_the_ service_pack_rpmd

To install Windows 2000 and its related software on your computer, do as follows:

Before installing the operating system, install Intel Matrix Storage Manager Driver, as follows:

Note

Be sure to install Intel Matrix Storage Manager Driver before installing the operating system. Otherwise your computer will not respond; it will only display a blue screen.

Chapter 5. Installing a new operating system 37

Installing a new operating system

1. Attach a diskette drive to your computer.

2. Copy Intel Matrix Storage Manager Driver from C:\IBMTOOLS\

DRIVERS\IMSM

3. To make sure that SATA AHCI is enabled, start the BIOS Setup Utility

menu.

4. Select Config.

5. Select Serial ATA (SATA).

6. Select AHCI.

7. Change the startup sequence of your computer. Following the

instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first.

8. Insert the CD for Windows 2000 into the CD or DVD drive, and restart

the computer. Follow the instructions on the screen.

9. To install a third-party SCSI or RAID driver first, press F6.

10. When prompted, select S for Specify Additional Device.

11. When prompted, insert the diskette that you created in step 2, and press

Enter.

12. Select Intel 82801 GBM SATA AHCI Controller (Mobile ICH7M), and

press Enter.

13. To continue the installation, press Enter again. Leave the diskette in the

drive until the next reboot; the software may need to be copied from the diskette again when the files are copied during setup.

14. If you have not yet installed Windows 2000 Service Pack 4, visit the

Microsoft We b site at http://www.microsoft.com/windows2000/ downloads/servicepacks

15. Download Windows 2000 Service Pack 4 from the Web site. To install it,

follow the instructions in the readme file.

or C:\SWTOOLS\DRIVERS\IMSM to a diskette.

38 ThinkPad

If you install any anti-virus application before installing the service

Note:

pack, uninstall the anti-virus application. After installing the service pack, re-install the anti-virus application.

16. In the device listing on the Device Manager window, a yellow mark may

appear at the left side of the Universal Serial Bus (USB) controller. If it does appear, open its properties and click the Reinstall driver button to install the USB2.0 driver.

17. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you

made before starting the installation.

18. Run the Intel Chipset Support 5 for Windows 2000/XP. To do this, run

infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or C:\SWTOOLS\OSFIXES\INTELINF\.

T60 Service and Troubleshooting Guide

Installing a new operating system

Note: If you cannot find this directory on your hard disk drive,

download the Intel Chipset Support 5 for Windows 2000/XP from the ThinkPad Web site at http://www.lenovo.com/think/support/ site.wss/TPAD-MATRIX.html

19. Follow the instructions for the Install shield program.

20. Install Windows 2000 device drivers and application software by

referring to its procedure.

If you cannot find the Supplement files, device drivers, and

Note:

application software you need on your hard disk drive, or if you want to receive updates and the latest information about them, refer to the ThinkPad Web site at http://www.lenovo.com/think/ support/site.wss/TPAD-MATRIX.html

you do not have a diskette drive, you can install Intel Matrix Storage

If Manager Driver by the following alternative procedure:

Note

If you select AHCI for Serial ATA (SATA) in the BIOS Setup Utility before installing Intel Matrix Storage Manager Driver, your computer will not respond; it will only display a blue screen.

Note:

1. Start the BIOS Setup Utility menu.

2. Select Config.

3. Select Serial ATA (SATA).

4. Select Compatibility.

5. Change the startup sequence of your computer. Following the

instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first.

6. Insert the CD for Windows 2000 into the CD or DVD drive, and restart

the computer. Follow the instructions on the screen.

7. If you have not yet installed Windows 2000 Service Pack 4, visit the

Microsoft We b site at http://www.microsoft.com/windows2000/ downloads/servicepacks

8. Download Windows 2000 Service Pack 4 from the Web site. To install it,

follow the instructions in the readme file.

If you install any anti-virus application before installing the service

Note:

pack, uninstall the anti-virus application. After installing the service pack, re-install the anti-virus application.

Chapter 5. Installing a new operating system 39

Installing a new operating system

9. Visit the Lenovo Web site at http://www.lenovo.com/think/support/

site.wss/TPAD-MATRIX.html

10. Download Intel Matrix Storage Manager Driver from the We b site. To

install it, follow the instructions for clean installation in the readme file.

11. Run Intel Matrix Storage Manager Driver. To do this, go to

C:\DRIVERS\WIN\SATA\PREPARE, and double-click install.cmd.

12. Turn the computer off and then on again.

13. Start the BIOS Setup Utility menu.

14. Select Config.

15. Select Serial ATA (SATA).

16. Select AHCI.

17. Start Windows 2000. The Welcome to the Found New Hardware Wizard

appears.

18. Click Next.

19. Select Search for a suitable driver for my device (recommended), and

then click Next.

20. Select Specify a location, and then click Next.

21. Specify the path, C:\DRIVERS\WIN\SATA, and click OK. The Driver

Files Search Results window appears.

22. Click Next. The Completing the Found New Hardware Wizard appears.

23. Click Finish.

24. When the System Settings Change window appears, click Yes. The

computer restarts.

25. In the device listing on the Device Manager window, a yellow mark may

appear at the left side of the Universal Serial Bus (USB) controller. If it does appear, open its properties and click the Reinstall driver button to install the USB2.0 driver.

26. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you

made before starting the installation.

27. Run the Intel Chipset Support 5 for Windows 2000/XP. To do this, run

infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or C:\SWTOOLS\OSFIXES\INTELINF\.

40 ThinkPad

If you cannot find this directory on your hard disk drive,

Note:

download the Intel Chipset Support 5 for Windows 2000/XP from the ThinkPad Web site at http://www.lenovo.com/think/support/ site.wss/TPAD-MATRIX.html

28. Follow the instructions for the Install shield program.

29. Install Windows 2000 device drivers and application software by

referring to its procedure.

T60 Service and Troubleshooting Guide

Installing a new operating system

After you install Windows 2000 Service Pack 4, you will need to install device drivers; they are provided in either the C:\IBMTOOLS\DRIVERS or the C:\SWTOOLS\DRIVERS directory on your hard disk drive. To see how to install them, refer to Installing device drivers. Yo u will also need to install application software which is provided in either the C:\IBMTOOLS\APPS or the C:\SWTOOLS\APPS directory on your hard disk drive.

If you cannot find the Supplement files, device drivers, and application software you need on your hard disk drive, or if you want to receive updates and the latest information about them, refer to the ThinkPad We b site at http://www.lenovo.com/think/support/site.wss/TPAD-MATRIX.html

TI CardBus Controller Support

1. Open the System Properties window.

2. Click the Hardware tab.

3. Click the Device Manager button. The Device Manager window opens.

4. Double-click the PCMCIA adapter. If ″Generic CardBus Controller″ is

listed, go to the next step. If it is not listed, you do not need to install TI CardBus Controller Support. Stop this procedure.

5. Download TI PCI 1520/4520 CardBus Controller Support for Windows

98/2000 from the Web site, and follow the instructions in the readme file.

To download it, visit this We b site and follow the instructions on

Note:

the screen. http://www.lenovo.com/think/support/site.wss/TPADMATRIX.html

Installing the Windows 2000 Update Module Package

The Windows 2000 Update Modules are in one of the following directories:

C:\IBMTOOLS\OSFIXES\W2KUP

C:\SWTOOLS\OSFIXES\W2KUP

The name of each subfolder is the number of a fix module. For information about each fix module, visit the Microsoft Knowledge Base homepage at http://support.microsoft.com/, type the number of the fix module you need in the search field, and click the Search button.

Note: The We b site address might change without notice. If the homepage is

not displayed, search for it from the Microsoft top page.

To install a fix module, run the .exe file in a subfolder and follow the instructions on the screen.

Chapter 5. Installing a new operating system 41

42 ThinkPad

T60 Service and Troubleshooting Guide

Chapter 6. Recovery options

Introducing Rescue and Recovery

If Windows is not running properly, you may need to do the following:

v Get the current system information.

v Diagnose and troubleshoot a problem.

v Rescue a file from your Windows environment or restore backed-up files,

provided you have made backups by use of the Rescue and Recovery program.

v Configure your computer or start the BIOS Setup Utility.

this can be achieved from the ThinkVantage Rescue and Recovery

All workspace. Turn on your computer, and, when the following message is displayed, press the blue ThinkVantage button: ″To interrupt normal startup, press the ThinkVantage button.″ The ThinkVantage Rescue and Recovery workspace opens. For more information about using Rescue and Recovery features, see the “Recovery overview” section of Access Help.

Restoring factory contents

Instead of providing a recovery CD or a Windows CD with your computer, Lenovo provides simpler methods of accomplishing the tasks typically associated with these CDs. The files and programs for these alternative methods are on your hard disk, which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version.

The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk. Although hidden, the backups in the partition consume hard disk space. Therefore, when checking the capacity of your hard disk according to Windows, you might note that the total capacity of the disk appears to be smaller than anticipated. This discrepancy is explained by the contents of the hidden partition.

The Product Recovery Program contained within this area enables you to restore the complete contents of your hard disk to the same state as it was when originally shipped from the factory.

To recover the hard disk to its original contents, do the following:

Recovery options

Notes:

1. If the optical drive is not attached to your ThinkPad computer during

2. The recovery process might take up to 2 hours.

Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. However, before any data is overwritten, you will be given the opportunity to save one or more files to other media.

1. If possible, save all your files and shut down your operating system.

2. Turn off your computer for at least 5 seconds.

3. Turn on your computer. Watch the display carefully. While the message,

4. Click Restore your system and follow the instructions on the screen.

Recovering data

If you performed a backup operation using the Rescue and Recovery program, you also have one or more backups stored that reflect the contents of the hard disk as it existed at various points in time. These backups might be stored on your hard disk, or a network drive, or on removable media, depending on the options you selected during the backup operation.

recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, install the optical drive in the Ultrabay Slim before performing a recovery operation.

“To interrupt normal startup, press the blue ThinkVantage button” is displayed, press the ThinkVantage button. The ThinkVantage Rescue and Recovery workspace opens.

44 ThinkPad

You can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups. The Rescue and Recovery workspace runs independently of the Windows operating system. Therefore, you can start it by pressing the blue ThinkVantage button when prompted during startup.

After the Rescue and Recovery workspace opens you can perform a recovery operation, even if you are unable to start Windows.

T60 Service and Troubleshooting Guide

Chapter 7. Upgrading and replacing devices

Replacing the battery

Important

Read Safety and Warranty Guide before replacing the battery.

1. Turn off the computer, or enter hibernation mode. Then disconnect the ac

adapter and all cables from the computer.

If you are using a PC Card, the computer might not be able to enter

Note:

hibernation mode. If this happens, turn off the computer.

2. Close the computer display, and turn the computer over.

3. Unlock the battery latch by sliding it to the left 1. Then, remove the

battery 2.

4. Install a fully charged battery.

Replacing the battery

5. Slide the battery latch to the locked position.

6. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

Upgrading the hard disk drive

Important

Read Safety and Warranty Guide before replacing the hard disk drive.

You can increase the storage capacity of your computer by replacing the hard

disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative.

Notes:

1. Replace the hard disk drive only if you upgrade it or have it repaired. The

connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.

2. The ThinkVantage Rescue and Recovery workspace and the Product

Recovery program are not included on an optional hard disk drive.

46 ThinkPad

T60 Service and Troubleshooting Guide

Upgrading the hard disk drive

Attention

Handling a hard disk drive

v Do not drop the drive or subject it to physical shocks. Put the drive on

a material, such as soft cloth, that absorbs the physical shock.

v Do not apply pressure to the cover of the drive.

v Do not touch the connector.

drive is very sensitive. Incorrect handling can cause damage and

The permanent loss of data on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode.

To replace the hard disk drive, do the following:

1. Turn off the computer; then disconnect the ac adapter and all cables

from the computer.

2. Close the computer display, and turn the computer over.

3. Remove the battery.

4. Remove the screw that secures the hard disk drive.

5. Remove the cover; the remove the hard disk by pulling out the tab.

6. Detach the side rubber rails from the hard disk drive.

Chapter 7. Upgrading and replacing devices 47

Upgrading the hard disk drive

7. Attach the side rubber rails to a new hard disk drive.

8. Insert the hard disk drive into the hard disk drive bay; then firmly install

them.

48 ThinkPad

9. Reinstall the cover of the bay, and reinstall the screw.

10. Reinstall the battery.

11. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

T60 Service and Troubleshooting Guide

Replacing memory

Important

Read Safety and Warranty Guide before replacing memory.

Increasing memory capacity is an effective way to make programs run faster.

You can increase the amount of memory in your computer by installing a double data rate (DDR) synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer. SO-DIMMs with different capacities are available.

Note: Use only the memory types supported by your computer. If you

To install an SO-DIMM, do the following:

1. Touch a metal table or a grounded metal object. This action reduces any

2. Turn off the computer; then disconnect the ac adapter and all cables

3. Close the computer display, and turn the computer over.

4. Remove the battery.

5. Remove the screws that hold the palm rest in place.

Replacing memory

incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer.

static electricity in your body, which could damage the SO-DIMM. Do not touch the contact edge of the SO-DIMM.

from the computer.

Chapter 7. Upgrading and replacing devices 49

Replacing memory

6. Turn the computer over again, and open the computer display. Pick the

7. Open up the keyboard side of the palm rest first 1, and then release the

palm rest off the computer as shown in the drawing below.

palm rest from the computer 2.

50 ThinkPad

T60 Service and Troubleshooting Guide

Replacing memory

8. Detach the fingerprint reader connector by lifting the palm rest away

from the computer.

9. If two SO-DIMMs are already installed in the memory slot, remove one

of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time. Be sure to save the old SO-DIMM for future use.

10. With the notched end of the SO-DIMM toward the contact edge side of

the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees; then pivot it downward until it snaps into place.

Chapter 7. Upgrading and replacing devices 51

Replacing memory

11. Attach the fingerprint reader connector.

12. Reinstall the palm rest.

14-inch model

Align the palm rest with the front side of the computer, then pivot it downward.

52 ThinkPad

T60 Service and Troubleshooting Guide

Replacing memory

Make sure that the palm rest completely covers the front side of the computer as shown in the drawing below.

Chapter 7. Upgrading and replacing devices 53

Replacing memory

Push the palm rest a little towards the keyboard 1; then press the left top 2 and right top 3 edges of the palm rest to fit it into place.

54 ThinkPad

T60 Service and Troubleshooting Guide

Replacing memory

15-inch model

Align the palm rest with the front side of the computer; then, holding it as shown in the drawing 1, attach the palm rest from the front center.

Press the left top edge of the palm rest as shown in the drawing below to snap it in place. Make sure that the left top edge, the right top edge, and the front side of the palm rest are attached firmly.

13. Close the computer display, and turn the computer over. Reinstall four

screws for the palm rest, in the order shown in the drawing.

Chapter 7. Upgrading and replacing devices 55

Replacing memory

14. Reinstall the battery.

15. Turn the computer over, and reconnect the ac adapter and the cables to

To make sure that the SO-DIMM is installed correctly, do as follows:

1. Turn the computer on.

2. While the “To interrupt normal startup, press the blue ThinkVantage

3. Click Access BIOS. The System Restart Required window is displayed.

4. Click Ye s. The computer restarts, and the BIOS Setup Utility screen opens.

the computer.

button” message is displayed at the lower left of the screen, press the ThinkVantage button. The ThinkVantage Rescue and Recovery screen opens.

The “Installed memory” item shows the total amount of memory installed in your computer. For example, if your computer has 256 MB of memory and you install a 256-MB SO-DIMM in it, the quantity shown in “Installed memory” should be 512 MB.

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T60 Service and Troubleshooting Guide

Chapter 8. Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via We b download (connection charges may apply) or via CD-ROM. For more specific information and links, go to www.microsoft.com. For technical assistance with installation of, or questions related to, Service Packs for your preloaded Microsoft Windows product, refer to the Microsoft Product Support Services We b site at http:// support.microsoft.com/directory/, Center at the phone number(s) listed in “Worldwide telephone list” on page

64. Some fees might apply.

or you can contact Customer Support

Getting help on the Web

The Lenovo Web site on the World Wide We b has up-to-date information about ThinkPad computers and support. The address for the Personal Computing home page is www.lenovo.com/think

You can find support information for your ThinkPad computer at www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is necessary to fix the problem.

Getting help and service

v Lenovo hardware repair - If the problem is determined to be caused by

Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

following items are not covered:

The v Replacement or use of parts not manufactured for or by Lenovo or

nonwarranted parts

Note: All warranted parts contain a 7-character identification in the format

v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs

determine if your machine is in warranty and when the warranty expires,

To go to www.lenovo.com/think/support, and click Warranty, then follow the instructions on the screen.

FRU XXXXXXX

58 ThinkPad

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system

telephone numbers for your Customer Support Center location are

The located in the Worldwide telephone list section of this guide.

Telephone numbers are subject to change without notice. For the latest

Note:

list of Customer Support Center telephone numbers and hours of

T60 Service and Troubleshooting Guide

operation, visit the Support We b site at www.lenovo.com/think/ support. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

Getting help around the world

If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen.

Getting help and service

Chapter 8. Getting help and service 59

60 ThinkPad

T60 Service and Troubleshooting Guide

Appendix A. Warranty information

Warranty Information

This Appendix provides information regarding the warranty period and type of warranty service applicable to your Machine in your country or region. For the terms and conditions of the Statement of Limited Warranty that applies to your Machine, refer to Chapter 2, Warranty Information in the Safety and Warranty Guide included with your Machine.

Warranty Period

The warranty period may vary by country or region and is specified in the table below. NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China.

A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for:

a. parts and labor during the first year of the warranty period; and

b. parts only, on an exchange basis, in the second and third years of the warranty period. Your Service Provider will charge you for any labor provided in performance of the repair or replacement(s) in the second and third year of warranty period.

Machine Type Country or Region of Purchase Warranty period

1951 US, Canada, Mexico, Brazil,

Australia

Japan Parts and Labor - 1 year

Other Parts and Labor - 3 years

1952 All Parts and Labor - 3 years

1953 US Parts and Labor - 1 year

1954 US Parts and Labor - 3 years

Parts and Labor - 3 years Battery pack - 1 year

Battery pack - 1 year

Types of Warranty Service

6 1

7 1

5 1

6 1

Types of Machine Type Country or Region of Purchase Warranty period

1955 US, Canada, Mexico, Brazil,

Australia, Japan

Parts and Labor - 4 years Battery pack - 1 year

Other Parts and Labor - 4 years

Battery pack - 1 year

1956 All Parts and Labor - 4 years

Battery pack - 1 year

2007 US, Canada, Mexico, Brazil,

Australia

Parts and Labor - 3 years Battery pack - 1 year

Japan Parts and Labor - 1 year

Battery pack - 1 year

Other Parts and Labor - 4 years

Battery pack - 1 year

2008 All Parts and Labor - 3 years

Battery pack - 1 year

2613 US Parts and Labor - 1 year

Battery pack - 1 year

2623 US Parts and Labor - 3 years

Battery pack - 1 year

2009 US, Canada, Mexico, Brazil,

Australia, Japan

Parts and Labor - 4 years Battery pack - 1 year

Other Parts and Labor - 4 years

Battery pack - 1 year

2637 All Parts and Labor - 4 years

Battery pack - 1 year

Warranty

Service

Types of Warranty Service

62 ThinkPad

If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional charges may apply outside your Service Provider’s normal service area, contact your local Service Provider representative or your reseller for country and location specific information.

1. Customer Replaceable Unit (″CRU″) Service

Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine

T60 Service and Troubleshooting Guide

and are available from Lenovo at any time on your request. You may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement.

2. On-site Service

Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation. Yo u must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to a designated service center.

3. Courier or Depot Service *

You will disconnect the failing Machine for collection arranged by your Service Provider. A shipping container will be provided to you for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the Machine to your location. Yo u are responsible for its installation and verification.

4. Customer Carry-In or Mail-In Service

You will deliver or mail as your Service Provider specifies (prepaid unless specified otherwise) the failing Machine suitably packaged to a designated location. After the Machine has been repaired or exchanged, it will be made available for your collection or, for Mail-in Service, the Machine will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise. You are responsible for the subsequent installation and verification of the Machine.

5. CRU and On-site Service

This type of Warranty Service is a combination of Type 1 and Type 2 (see above).

6. CRU and Courier or Depot Service

This type of Warranty Service is a combination of Type 1 and Type 3 (see above).

7. CRU and Customer Carry-In or Mail-In Service

This type of Warranty Service is a combination of Type 1 and Type 4 (see above).

a 5, 6 or 7 type of warranty service is listed, your Service Provider

When will determine which type of warranty service is appropriate for the repair.

Appendix A. Warranty information 63

* This type of service is called ThinkPad EasyServ or EasyServ in some countries.

To obtain warranty service contact a Service Provider. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below.

Worldwide telephone list

Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/think/support and click

Support phone list.

Country or Region Telephone Number

Africa Africa: +44 (0)1475 555 055

South Africa: +27-11-3028888 and 0800110756 Central Africa: Contact the nearest IBM Business Partner

Argentina 0800-666-0011 (Spanish)

Australia 131-426 (English)

Austria 01-24592-5901

01-211-454-610 (German)

Belgium 02-210-9820 (Dutch)

02-210-9800 (French) warranty service and support: 02-225-3611

Bolivia 0800-0189 (Spanish)

Brazil Sao Paulo region: (11) 3889-8986

Toll free outside Sao Paulo region: 0800-7014-815 (Brazilian Portuguese)

Canada 1-800-565-3344 (English, French)

In Toronto only call: 416-383-3344

Chile 800-224-488 (Spanish)

China 800-810-1818 ext 5070

8610 84981188 ext 5070 (Mandarin)

China (Hong Kong S.A.R.) Home PC: 852-2825-7799

Commercial PC: 852-8205-0333 ThinkPad and WorkPad: 852-2825-6580 (Cantonese, English, Putonghua)

Colombia 1-800-912-3021 (Spanish)

Costa Rica 284-3911 (Spanish)

Croatia 0800-0426

Cyprus +357-22-841100

Czech Republic +420-2-7213-1316

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T60 Service and Troubleshooting Guide

Country or Region Telephone Number

Denmark 4520-8200

warranty service and support: 7010-5150 (Danish)

Dominican Republic 566-4755

566-5161 ext. 8201 Toll Free within the Dominican Republic: 1-200-1929 Lenovo Customer Support Center - toll free 1-866-434-2080 (Spanish)

Ecuador 1-800-426911 (Spanish)

El Salvador 250-5696

800-6264 (Lenovo Customer Support Center - toll free) (Spanish)

Estonia +386-61-1796-699

Finland 09-459-6960

warranty service and support: +358-800-1-4260 (Finnish)

France 0238-557-450

warranty service and support: software 0810-631-020 hardware 0810-631-213 (French)

Germany 07032-15-49201

warranty service and support: 01805-25-35-58 (German)

Greece +30-210-680-1700

Guatemala 335-8490 (Spanish)

Honduras Tegucigalpa & San Pedro Sula: 232-4222

San Pedro Sula: 552-2234 (Spanish)

Hungary +36-1-382-5720

India 1600-425-6666

Alternate Toll Free: +91-80-2678-8940 (English)

Indonesia 800-140-3555

+62-21-251-2955 (Bahasa, Indonesian, English)

Ireland 01-815-9202

warranty service and support: 01-881-1444 (English)

Israel +972-3-531-3900 - Givat Shmuel Service Center

+972-4-849-4608 - Haifa Service Center (Hebrew, English)

Italy 02-7031-6101

warranty service and support: 39-800-820094 (Italian)

Appendix A. Warranty information 65

Country or Region Telephone Number

Japan

ThinkPad Products Toll Free:

0120-20-5550 For International: +81-46-266-4716

Both of the above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer. Please ask for ″English support please,″ and your call will be transferred to an English speaking operator.

Korea 1588-5801 (Korean)

Latvia +386-61-1796-699

Lithuania +386-61-1796-699

Luxembourg +352-298-977-5063 (French)

Malaysia 1800-88-8558 (English, Bahasa, Melayu)

Malta +356-23-4175

Mexico 001-866-434-2080 (Spanish)

Middle East +44 (0)1475-555-055

Netherlands +31-20-514-5770 (Dutch)

New Zealand 0800-733-222 (English)

Nicaragua 001-800-220-1830 (Lenovo Customer Support Center - toll free) (Spanish)

Norway 6681-1100

warranty service and support: 8152-1550 (Norwegian)

Panama 206-6047

001-866-434-2080 (Lenovo Customer Support Center - toll free) (Spanish)

Peru 0-800-50-866 (Spanish)

Philippines 1800-1888-1426 (English)

+63-2-995-8420 (Philipino)

Poland +48-22-878-6999

Portugal +351-21-892-7147 (Portuguese)

Romania +4-021-224-4015

Russian Federation +7-495-940-2000 (Russian)

Singapore 1800-3172-888 (English, Bahasa, Melayu)

Slovakia +421-2-4954-1217

Slovenia +386-1-4796-699

Spain 91-714-7983

91-397-6503 (Spanish)

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T60 Service and Troubleshooting Guide

Country or Region Telephone Number

Sri Lanka +94-11-2448-442 (English)

Sweden 08-477-4420

warranty service and support: 077-117-1040 (Swedish)

Switzerland 058-333-0900

warranty service and support: 0800-55-54-54 (German, French, Italian)

Taiwan 886-2-8723-9799 (Mandarin)

Thailand 1-800-299-229 (Thai)

Turkey 00800-4463-2041 (Turkish)

United Kingdom 01475-555-055

warranty service and support: software 08457-151-516 hardware 08705-500-900 (English)

United States 1-800-426-7378

(English)

Uruguay 000-411-005-6649 (Spanish)

Venezuela 0-800-100-2011 (Spanish)

Vietnam For northern area and Hanoi: 84-4-843-6675

For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese)

Appendix A. Warranty information 67

68 ThinkPad

T60 Service and Troubleshooting Guide

Appendix B. Customer Replaceable Units (CRUs)

For your ThinkPad computer, the following parts are designated Customer Replaceable Unit (CRU) parts.

Listed below are the CRUs and the documentation where removal/replacement instructions are located.

Service and Troubleshooting Guide

Setup Instructions

Access Help

Online Hardware Maintenance Manual

Online Video

Tier 1 CRUs

Battery X X X X

Hard disk

X X X X

drive

Optical drive X X X

Ultrabay device X X X

AC adapter

and power cord

TrackPoint cap X

Tier 2 CRUs

Memory

X X X X

(standard)

Keyboard X X X

Palm rest X X X X

PCI Express

X X X

Mini Card

Communication

X X X

Daughter Card

You can find instructions for replacing CRUs in Access Help. To open Access Help, click Start, move the pointer to All Programs (in Windows other than Windows XP, Programs); then to ThinkVantage. Click Access Help

If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use either of the following additional resources:

v The Online Hardware Maintenance Manual and Online Videos available

from the Support Web site http://www.lenovo.com/think/support/site.wss/document.do?lndocid =part-video

v The Customer Support Center. For the telephone number of the Support

Center for your country or region, see “Worldwide telephone list” on page

64.

70 ThinkPad

T60 Service and Troubleshooting Guide

Appendix C. Overview of your ThinkPad computer

Your ThinkPad at a glance

Front view

Your ThinkPad at a glance

Rear view

72 ThinkPad

T60 Service and Troubleshooting Guide

Features

Processor

v See the system properties of your computer. You can do this as follows:

right-click the My computer icon on your desktop, from the pull down menu select Properties.

Memory

v Double data rate (DDR) synchronous dynamic random access memory

(DRAM) II

Storage

device

v 2.5-inch hard disk drive

Display

color display uses TFT technology:

The

v Size: 14.1 inch or 15.0 inch, depending on the model v Resolution:

– LCD: Up to 1600-by-1200, depending on the model – External monitor: Up to 2048-by-1536

Brightness control

Keyboard

v Fingerprint reader (on some models) v 89-key, 90-key, or 94-key v UltraNav

™

(TrackPoint

and touch pad)

v Fn key function v ThinkVantage button v Volume control buttons v ThinkLight

™

External interface

v External-monitor connector v ExpressCard/PC Card slots (the upper slot: ExpressCard, the lower slot:

Type I or Type II PC Card)

v Stereo headphone jack v Microphone jack v 3 Universal Serial Bus (USB) connectors v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay

™

Slim

v Docking connector v Integrated wireless LAN feature (on some models) v Integrated Bluetooth feature (on some models) v Integrated wireless WA N feature (on some models)

Appendix C. Overview of your ThinkPad computer 73

Specifications

Size 14-inch model

Width: 311 mm (12.2 in.)

v v Depth: 255 mm (10.0 in.) v Height: 26.6 to 31.4 mm (1.0 to 1.2 in.)

15-inch model

v Width: 330 mm (13.0 in.) v Depth: 266.7 mm (10.5 in.) v Height: 27.7 to 32.5 mm (1.09 to 1.28 in.)

Environment

v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature

– At altitudes up to 2438 m (8000 ft)

- Operating with no diskette: 5° to 35°C (41° to 95°F)

- Operating with a diskette: 10° to 35°C (50° to 95°F)

- Not operating: 5° to 43°C (41° to 110°F)

– At altitudes above 2438 m (8000 ft)

- Maximum operating temperature, 31.3°C (88° F)

When you charge the battery pack, its temperature must be at least

Note:

10°C (50°F).

v Relative humidity:

– Operating with no disc in the drive: 8% to 90% – Operating with a disc in the drive: 8% to 80%

Heat output

v 65W or 90W maximum

Power source (ac adapter)

v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz

Battery pack

v Lithium-ion (Li-Ion) battery pack

– Nominal voltage: 10.8 V dc – Capacity: 5.2AH or 7.8AH, depending on the model

74 ThinkPad

T60 Service and Troubleshooting Guide

Appendix D. Wireless related information

Wireless interoperability

Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to:

v The IEEE 802.11a/b/g Standard on Wireless LANs, as defined and

approved by the Institute of Electrical and Electronics Engineers.

v The Wireless Fidelity (WiFi) certification as defined by the Wi-Fi Alliance.

Bluetooth

Daughter Card is designed to be interoperable with any Bluetooth

product that is compliant to Bluetooth Specification 2.0 + EDR as defined by the Bluetooth SIG. Following profiles are supported by Bluetooth Daughter Card:

v Generic Access v Service Discovery v Serial Port v Dial-up Networking v FAX v LAN Access using PPP v Personal Area Network v Generic Object Exchange v Generic Object Push v File Transfer v Synchronization v Audio Gateway v Headset v Printer v Human Interface Devices (Keyboard/Mouse) v Basic Image v Handsfree v AV

Usage environment and your health

Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card emits radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones.

Because Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

In some situation or environment, the use of Wireless LAN PCI Express Mini Card or Bluetooth Daughter Card may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include:

v Using the integrated wireless cards on board of airplanes, or in hospitals

v In any other environment where the risk of interference to other devices or

services is perceived or identified as harmful.

you are uncertain of the policy that applies on the use of wireless devices in

If a specific organization (e.g. airport or hospital), you are encouraged to ask for authorization to use Wireless LAN PCI Express Mini Card or Bluetooth Daughter Card prior to turning on the ThinkPad computer.

76 ThinkPad

T60 Service and Troubleshooting Guide

Appendix E. Notices

Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc. 500 Park Offices Drive, Hwy. 54 Research Triangle Park, NC 27709 U.S.A. Attention: Lenovo Director of Licensing

LENOVO

GROUP LTD. PROVIDES THIS PUBLICATION “AS IS” WITHOUT

WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or

indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo We b sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Television output notice

The following notice applies to models that have the factory-installed television-output feature.

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

Electronic emissions notices

The following information refers to ThinkPad T60, machine type 1951, 1952, 1953, 1954, 1955, 1956, 2007, 2008, 2009, 2613, 2623, and 2637

Federal Communications Commission (FCC) Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, used, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

78 ThinkPad

T60 Service and Troubleshooting Guide

However, there is no guarantee the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna.

v Increase the separation between the equipment and receiver.

v Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

v Consult an authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible party:

Lenovo (United States) Inc. One Manhattanville Road Purchase, New York 10577 Telephone: (919) 254-0532

Industry Canada Class B emission compliance statement

This Class B digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility

Appendix E. Notices 79

for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-Lenovo option cards.

This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.

Properly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.

Environmental notices for Japan

If you are a company employee and need to dispose of a ThinkPad computer that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. The computer is categorized as industrial waste. It should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the Law for Promotion of Effective Utilization of Resources, IBM Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers. For details, visit the IBM Japan Web site at www.ibm.com/jp/pc/service/recycle/

80 ThinkPad

Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers by the manufacturer was begun on October 1, 2003. For details, visit the IBM Japan Web site at www.ibm.com/jp/pc/service/recycle/personal.html

Disposing of a ThinkPad computer component containing heavy metal

The printed circuit board of a ThinkPad computer contains heavy metal. (Soldering with lead is used on the printed circuit board.) To properly dispose of the disused printed circuit board, follow the instructions in Collecting and recycling a disused ThinkPad computer.

Disposing of a disused lithium battery

A button-shaped lithium battery is installed on the system board of your ThinkPad computer to back up the main battery. If you want to replace it with a new one, contact your place of purchase or

T60 Service and Troubleshooting Guide

ask for a repair service provided by IBM. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow the instructions.

If you use a ThinkPad computer at home and need to dispose of a lithium battery, you must comply with local ordinances and regulations.

Handling a disused ThinkPad battery pack

Your ThinkPad computer has a lithium ion battery pack or a nickel metal hydride battery pack. If you are a company ThinkPad computer user and need to dispose of a battery pack, contact the proper person in ThinkPad sales, service, or marketing, and follow that person’s instructions. For details, visit the IBM Japan We b site at www.ibm.com/jp/pc/environment/recycle/ battery/

If you use a ThinkPad computer at home and need to dispose of a battery pack, you must comply with local ordinances and regulations.

Important information for the European Directive 2002/96/EC

Notice : This mark applies only to countries within the European Union (EU) and Norway. This appliance is labelled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union. This label is applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per this Directive.

Remarque : Cette étiquette concerne uniquement les pays de l’Union européenne et la Norvège. Cet appareil porte une étiquette liée aux dispositions de la Directive 2002/96/CE du Conseil Européen relative aux déchets d’équipements électriques et électroniques (DEEE). Cette directive détermine les dispositions générales, applicables dans l’Union européenne, pour la récupération et le recyclage des équipements utilisés. Cette étiquette

Appendix E. Notices 81

est apposée à différents produits pour signaler qu’ils ne doivent pas être jetés mais récupérés, selon les dispositions énoncées dans la directive.

IBM Lotus Software Offer

About the offer: As a qualifying ThinkPad computer customer, you are receiving a single, limited license for the Lotus Notes a single license for the Lotus SmartSuite to install and use this software on your new ThinkPad computer using one of the following options:

v Media for this software is not included in this offer. If you do not

already have the appropriate Lotus Notes Client or Lotus SmartSuite software media, you can order a CD and install the software onto your

computer. For more information, see “To order a CD” on page 83.

v If you already have a licensed copy of the software, you are entitled to

make and use one additional copy of the software you have.

software. These licenses entitle you

“standalone” client and

82 ThinkPad

About IBM Lotus Notes: With your standalone, limited use Notes client, you

can integrate your most valuable messaging, collaborative and personal information management (PIM) resources —like e-mail, calendar, to-do list — allowing you to access them while connected to or disconnected from your network. The standalone license does not include the right to access any IBM Lotus Domino servers; however this stand-alone license may be upgraded to a full Notes license at a reduced price. For more information visit http://www.lotus.com/notes.

About IBM Lotus SmartSuite: Lotus SmartSuite contains powerful applications with timesaving features that give you a head start on your work and guide you through individual tasks.

v Lotus Wo r d Pro v Lotus 1-2-3 v Lotus Freelance Graphics v Lotus Approach v Lotus Organizer v Lotus FastSite

– Word Processor

– Spreadsheet

– Database

– Time, Contact, and Information Manager

– Web Publisher

– Presentation Graphics

v Lotus SmartCenter – Internet Information Manager

T60 Service and Troubleshooting Guide

Customer Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport.

International Program License Agreement:The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA. For further information regarding the IBM IPLA, visit http://www.ibm.com/software/sla/sladb.nsf. These programs are not for resale.

Proof of Entitlement: The proof of purchase for your qualifying ThinkPad computer, as well as this Offer document, should be retained as your proof of entitlement.

Purchasing Upgrades, Additional Licenses and Technical Support

Software upgrades and technical support are available for a fee through IBM’s Passport Advantage licenses for Notes, SmartSuite, or other Lotus

Program. For information about purchasing additional

products, visit

http://www.ibm.com or http://www.lotus.com/passport.

To order a CD:

Important: Pursuant to this Offer, you may order one CD media per license.

You will need to provide the 7 digit serial number of the new ThinkPad computer that you purchased. The CD is provided at no charge; however, applicable shipping, duties and taxes may be imposed by local jurisdictions. Please allow 10 to 20 business days from receipt of your request for delivery.

–In U. S. Or Canada:

Call 800-690-3899

–In Latin American Countries:

Via the Internet: http://smartsuite.modusmedia.com Mail address:

IBM - Lotus Notes and SmartSuite Program Modus Media International 501 Innovation Avenue Morrisville, NC, USA 27560

Fax: 919-405-4495

To inquire about an order, contact:

smartsuite_ibm@modusmedia.com

–In European Countries:

Via the Internet: http://ibm.modusmedia.co.uk Mail address:

Appendix E. Notices 83

Trademarks

IBM - Lotus Notes and SmartSuite Program P.O. Box 3118 Cumbernauld, Scotland, G68 9JX

To inquire about an order, contact:

ibm_smartsuite@modusmedia.com

–In Asia Pacific Countries:

Via the Internet: http://smartsuite.modusmedia.com Mail address:

IBM - Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, Technopark at Chai Chee, Singapore 469000

Fax: +65 6448 5830

To inquire about an order, contact:

Smartsuiteapac@modusmedia.com

The following terms are trademarks of Lenovo in the United States, other countries, or both:

Lenovo ThinkPad PS/2 Rapid Restore Rescue and Recovery ThinkLight ThinkPad TrackPoint Ultrabay UltraNav

84 ThinkPad

The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both:

IBM (used under license) Lotus Lotus 1-2-3 Lotus Approach Lotus FastSite Lotus Freelance Graphics Lotus Notes Lotus Organizer Lotus SmartCenter Lotus SmartSuite Lotus Word Pro

T60 Service and Troubleshooting Guide

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/sites/corporate/tradmarx.htm)

Other company, product, or service names may be trademarks or service marks of others.

Appendix E. Notices 85

86 ThinkPad

T60 Service and Troubleshooting Guide

Index

battery

problems 24

replacing 45 BIOS Setup Utility 31 boot priority order list 27 built-in wireless networking card

problem 28, 29

carrying the computer 3 CD playback problem 27 cleaning the computer 7 computer lock 27 computer screen 22 configuration setup 31 Customer Replaceable Unit (CRU)

list 69

parts

diagnosing problems 9 DVD playback problem 28

environment 3 error messages 10 errors without messages 14

features 73 fingerprint reader 73

authentication problems 26

care 6 front view 71

keyboard problems 17

locations 71

password

problems 16

setting 4 PC-Doctor for Windows 9 power switch problems 17 problems

battery

computer screen 22

diagnosing 9

fingerprint reader 26

hard disk 25

hibernation 19

keyboard 17

password 16

power management 19

power switch 17

standby 19

startup 25

TrackPoint 18

troubleshooting 10

UltraNav 18

rear view 71 replacing, battery 45 Rescue and Recovery 43 restoring factory contents 43

troubleshooting 10

UltraNav problems 18 USB problem 29

warranty

information 61

Web, help by 57

hard disk

problems 25 upgrading 46, 49

help

and service 57 around the world 59 by telephone 57 by Web 57

hibernation problems 19

setup

BIOS 31

configuration 31 software problem 29 specifications 74 standby problems 19 startup problem 25 storage device upgrading 46, 49

important tips 3

telephone, help by 57 tips, important 3 TrackPoint problems 18

88 ThinkPad

T60 Service and Troubleshooting Guide

Part Number: 42T7660

Printed in China

(1P) P/N: 42T7660

Ibm THINKPAD T60 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Read first

Chapter 1. Finding information

This guide and other publications

Finding information with the ThinkVantage button

Chapter 2. Caring for your ThinkPad computer

Chapter 3. Solving computer problems

Frequently asked questions

Diagnosing problems

Troubleshooting

Error messages

Errors without messages

A password problem

A power switch problem

Keyboard problems

UltraNav problems

Standby or hibernation problems

Computer screen problems

Battery problems

Hard disk drive problems

A startup problem

Fingerprint authentication problems

Other problems

Chapter 4. Starting BIOS Setup Utility

Chapter 5. Installing a new operating system

Installing Windows XP

Installing the Windows XP Update Module Package

Installing Windows 2000

TI CardBus Controller Support

Installing the Windows 2000 Update Module Package

Chapter 6. Recovery options

Introducing Rescue and Recovery

Restoring factory contents

Recovering data

Chapter 7. Upgrading and replacing devices

Replacing the battery

Upgrading the hard disk drive

Replacing memory

Chapter 8. Getting help and service

Getting help and service

Getting help on the Web

Calling the Customer Support Center

Getting help around the world

Appendix A. Warranty information

Warranty Information

Warranty Period

Types of Warranty Service

Worldwide telephone list

Appendix B. Customer Replaceable Units (CRUs)

Appendix C. Overview of your ThinkPad computer

Your ThinkPad at a glance

Features

Specifications

Appendix D. Wireless related information

Wireless interoperability

Usage environment and your health

Appendix E. Notices

Notices

Television output notice

Electronic emissions notices

Federal Communications Commission (FCC) Statement

Industry Canada Class B emission compliance statement

European Union EMC Directive conformance statement

Environmental notices for Japan

Important information for the European Directive 2002/96/EC

IBM Lotus Software Offer

Trademarks

Index