IBM TI5, TF7, TG5, TM7 User Manual

SureMark Printers

DBCS User’s Guide



GA27-4256-00updated March 18, 2002

updated March 18, 2002

Note

Before using this information and the product it supports, be sure to read “Safety Information” on page xi and the general information under Appendix G, “Notices” on page 173.

Third Edition (September 2000)

This edition applies to IBM SureMark Printers, models TI5, TG5,, TF7 and TM7. This edition replaces publication GA18-7710-01.

Order publications through your IBM representative or the IBM branch office serving your locality. Publications are not stocked at the address given below.

A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address your comments to:

IBM Corporation, Information Development, Department CJMA PO Box 12195 Research Triangle Park, North Carolina, 27709 USA

When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

updated March 18, 2002

Preface ............................ix

Who Should Read This Manual ...................ix

How This Manual Is Organized ...................ix

Related Publications and Diskettes ..................x

Where to Find More Information ...................x

Tell Us What You Think ......................x

Safety Information ........................xi

Summary of Changes .....................xix

Web-only Update for GA27-4256-01 (March 2002)............xix

Web-only Update for GA27-4256-01 (June 2001) ............xix

GA18-7710-01 .........................xix

GA27-4256-00 .........................xix

Figures ...........................xxi

Tables ...........................xxiii

Part 1. General Information ..........................1

Chapter 1. Introduction ......................3

Printer Overview .........................3

Description of Models .......................4

Features Used with the SureMark Printers ..............5

Planning Information .......................5

Your Responsibilities ......................5

Limitations ..........................6

Communication Interfaces ....................6

Temperature and Humidity Limits..................7

Physical Dimensions ......................7

Power Requirements ......................8

Hardware Requirements .....................8

Software Requirements .....................9

Single-Byte Character Set (SBCS) Code Pages ............9

Double-Byte Character Set (DBCS) Code Pages ...........10

Bar Codes .........................10

Chapter 2. Installation Instructions .................11

Unpacking the Printer ......................11

Installing the SureMark Printers ...................12

Installing for RS-232/RS-485 Communication .............12

Installing for USB Communication .................15

Using the Wall Mounting Feature ..................18

Installing the Fillers .......................19

Installing Fillers for RS-232/RS-485 Printers .............19

Installing Fillers for USB Printers .................21

RS-232 Communication Mode Selections ...............23

Baud Rate Selection ......................23

RS-232 Communications Protocol Selection .............23

USB Communication Mode ....................25

USB Selection .........................25

Chapter 3. SureMark Installation, Service, and Utility Software ......27

updated March 18, 2002

Software Adjustments (Models TI5 and TG5 Only) ............27

Using the 4690 Operating System .................27

Using IBM Point-of-Sale Device Diagnostics .............28

Using Reference/Service Diskettes (RS-485 or RS-232 Only) .......28

4610 DBCS Installation Utility Diskette ................31

DBCS Code Page Download ....................31

4610 DBCS Installation Utility Diskette Code Page Download.......31

DBCS Code Page Download – POSS for Windows (RS-485 and USB only) 33

DBCS User-Defined Character Download ...............35

Firmware Update ........................36

4610 DBCS Installation Utility Diskette for Updating SureMark Firmware. . . 36 Using POSS For Windows for Updating SureMark Firmware (RS-485 and

USB Only).........................37

Using 4690 OS 4610 Utility to Update SureMark Firmware ........38

Updating 4610 Firmware Using RS-232 Attachment Cable ........38

Limitation on Updating Firmware .................39

Emulating the IBM Model 3 or Model 4 Printers .............39

Enabling Emulation Using 4610 DBCS Installation Utility Diskette .....39

Enabling Emulation Using 4690 On-Line Terminal Diagnostics ......40

Limitations for Emulation ....................40

Printing Saved Data ......................41

Emulating an Epson Single-Station Printer (Single-Station SureMark Only) . . . 41

Enabling Epson Emulation....................42

Limitations for Epson Emulation..................42

Changing the Printer Mode between DBCS and SBCS ..........42

Proportional Font Conversion Utility .................43

Resources on the Internet .....................43

Part 2. Models TI5 and TG5..........................45

Chapter 4. Operation (Models TI5 and TG5) .............47

Operating Controls and Indicators ..................47

Ribbon Loading ........................49

Paper Loading .........................51

Thermal Printhead Cleaning ....................53

Chapter 5. Testing and Problem Analysis – Models TI5 and TG5 .....55

Testing the Printer........................55

Offline Tests ..........................56

Customer Receipt Test .....................56

Document Insert Test .....................56

Resetting the Printer - Offline ..................59

Problem Determination .....................59

Part 3. Models TF7 and TM7 .........................61

Chapter 6. Operation (Models TF7 and TM7) .............63

Operating Controls and Indicators ..................63

Paper Loading .........................63

Thermal Printhead Cleaning ....................66

Chapter 7. Testing and Problem Analysis – Models TF7 and TM7 .....67

Testing the Printer........................67

Offline Test ..........................68

RS-232 Hex Dump .......................69

iv SureMark DBCS User’s Guide

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Resetting the Printer - Offline ...................70

Problem Determination ......................70

Part 4. Appendixes..............................71

Appendix A. Consumable Supplies ................73

Paper Specifications .......................73

Thermal Paper ........................73

Document Insert Forms (Models TI5 and TG5 Only) ..........74

Print Ribbons (Models TI5 and TG5 Only) ..............75

Appendix B. Technical Information .................77

General Description .......................77

Specifications .........................77

Memory Units .........................79

Immediate Commands ......................79

Voltage Conversion Circuitry ....................79

RS-485 Serial I/O Parameters ...................80

Cash Drawer Connector Pin Assignments ...............80

RS-232 Connector Pin Assignments .................80

RS-232 Parameters .......................81

USB Connector Pin Assignments ..................81

Code Page Definitions ......................82

Generic Code Page ......................83

Code Page 437 .......................84

Code Page 858 .......................85

Code Page 860 .......................86

Code Page 863 .......................87

Code Page 865 .......................88

Code Page 932 .......................89

Code Page 949 .......................90

Code Page 950 .......................91

Code Page 1381 .......................92

Character Fonts ........................93

Thermal Printing Font .....................93

Impact Printing Fonts (Models TI5 and TG5 Only) ...........94

Appendix C. RS-232 Programming Information ...........100

RS-232 Commands Summary by Function ..............100

Alphabetized RS-232 Commands Summary ..............104

System Commands .......................107

Exercise Program ......................107

Verify Previous Commands Completed ..............107

Status Request .......................107

Extended Address Command – Request Printer ID ..........107

Preset or Onetime-Set Commands .................109

Download Graphics (Logo) Commands ..............109

Predefine Messages .....................111

Download User-Defined Characters ................112

Download Double-Byte Characters ................117

Flash Storage Write .....................121

Erase Flash EPROM Sector ..................121

Send Checksum of Flash EPROM Sector .............122

Microcode Tolerance (MCT) Information - Loading ..........122

Microcode Tolerance (MCT) Information - Request ..........123

DBCS Address Vectors ....................125

Contents v

updated March 18, 2002

Setup Commands .......................125

Set Print Mode .......................125

Set or Cancel Double-Wide Mode ................126

Set or Cancel Double-High Mode.................127

Set or Cancel Underline Mode..................127

Set or Cancel Overline Mode ..................127

Set or Cancel Invert Mode ...................127

Set or Cancel Emphasized Printing ................128

Set or Cancel High Quality Print Mode...............128

Set Print Station .......................128

Select User-Defined or Resident Character Sets ...........129

Set Code Page .......................129

Set Inter-Character Spacing...................129

Set Inter-Character Spacing – DBCS ...............130

Set or Cancel Rotated Characters ................130

Set Print Station Parameters ..................130

Select 1/8-Inch Line Spacing ..................131

Select 1/6-Inch Line Spacing ..................131

Select Color Printing .....................132

Set Line Spacing Using Minimum Units ..............132

Set Sheet Eject Length ....................133

Set Horizontal Tab Positions ..................133

Set Left Margin Position ....................133

Set Relative Position .....................134

Align Positions .......................134

Set or Cancel Unidirectional Printing ...............135

Set Error Recovery Function ..................136

Define Document Wait Time ..................136

Status Sent to System.....................137

Select Character for Reprinted Lines ...............137

Reinitialize the Printer .....................138

Enable or Disable the Feed Buttons (Models TI5 and TG5 Only) .....138

Enable or Disable the Beeper (Models TF7 and TM7 Only) .......139

Enable or Disable Upside-Down Printing ..............139

Select Character Size for Scalable Fonts ..............140

Fix Font Matrix .......................141

Print Logo Inline .......................141

Enable or Disable Two-Color Printing ...............141

Bar Code Commands ......................142

Print Bar Code .......................142

Select Horizontal Size of Bar Code ................145

Select Bar Code Height ....................146

Select Printing Position of Human Readable Information (HRI) ......146

Select Font for HRI ......................146

Print PDF417 Bar Code ....................147

Select PDF417 ECC (Error Correction Codewords) Level ........147

Select Aspect Ratio PDF417 Bar Code ..............148

Enable PDF417 Truncation ...................148

Print Character Commands ....................148

Print and Line Feed......................148

Print and Line Feed......................149

Print, Form Feed, and Cut the Paper (FF) .............149

Print and Feed Paper n lines ..................149

Print and Feed Paper Using Minimum Units .............149

Print Graphic Messages .....................150

Select and Print a Graphics (Logo) Command ............150

vi SureMark DBCS User’s Guide

updated March 18, 2002

Print Predefined Graphics (Logo) Command ............151

Print Predefined Messages ...................152

Miscellaneous Commands ....................152

Tab to Next Tab Stop .....................152

Return Home (Select Printhead Location)..............153

Paper Cut/DI Eject ......................153

Generate Drive Pulse for Cash Drawer ..............153

Retrieve the Flash Storage ...................154

Retrieve Size of User Flash Storage ...............154

Retrieve Printer Usage Statistics .................154

Asynchronous (Real-Time) Commands ...............155

Real-Time Requests .....................156

Data Buffer Management and Batch Printing .............157

Reset Line Count ......................157

Disable Line Count ......................157

Hold Printing Until Buffer is Released ...............157

Document Handling.......................157

Portrait Mode ........................158

Landscape Mode ......................158

Status Summary .......................160

Message from the Printer ...................160

Status Byte 1 ........................160

Status Byte 2 ........................161

Status Byte 3 ........................161

Status Byte 4 ........................162

Status Byte 5 ........................162

Status Byte 6 ........................162

Status Byte 7 ........................162

Status Byte 8 ........................162

Appendix D. Uploading Electronic Journal Data ...........163

Enable the Upload of EJ Data ...................163

Disable the Upload of EJ Data...................163

Upload the EJ Data.......................163

Request the Size of the EJ Space .................164

Erase the EJ Data in the Printer ..................164

Appendix E. Proportional Fonts .................165

Preparing the Fonts.......................165

Implementing Proportional Fonts ..................165

Layout Using Align Commands .................165

Layout using Set Tab Position ..................166

Appendix F. Emulation Support for Epson Single-Station Printer ....169

Commands Supported in Emulation Mode ..............169

Commands with Limited Support in Emulation Mode ..........171

Commands Not Supported in Emulation Mode .............172

Connectivity Differences .....................172

Appendix G. Notices ......................173

Electronic Emission Notices....................173

Federal Communications Commission (FCC) Statement ........173

Industry Canada Class A Emission Compliance Statement .......173

Avis de conformité aux normes d’Industrie Canada ..........173

European Union (EU) Mark of Conformity Statement .........174

Japanese Voluntary Control Council for Interference (VCCI) Statement 175

Contents vii

updated March 18, 2002

Korean Communications Statement ................175

Chinese Class A warning statement ................175

Taiwanese Class A Warning Statement ..............175

Australia / New Zealand Compliance Statement ...........176

Trademarks..........................176

Index ............................177

viii SureMark DBCS User’s Guide

updated March 18, 2002

Preface

This manual assists you with installing, testing, and performing problem determination for models TI5, TF7, and TM7 of the IBM SureMark Printer.

Who Should Read This Manual

This manual is intended for use by persons who are installing, testing, or programming a Model TI5, TF7 or TM7 IBM SureMark Printer. The manual should also be used for problem determination on the printer.

How This Manual Is Organized

Part 1 contains information that applies to SureMark printers in general: v Chapter 1, “Introduction” provides an overview of the features and options of the

SureMark printers.

v Chapter 2, “Installation Instructions”–provides information on installing the

SureMark printers.

v Chapter 3, “SureMark Installation, Service, and Utility Software”–provides

information about using SureMark utilities to setup or modify your system configuration.

Part 2 contains information that is specific to the thermal/impact SureMark printer, Models TI5 and TG5:

v Chapter 4, “Operation (Models TI5 and TG5)”–provides information about the

controls and indicators. Ribbon loading and paper loading instructions are also included.

v Chapter 5, “Testing and Problem Analysis – Models TI5 and TG5”–provides

information on testing and on problem determination.

Part 3 contains information that is specific to the single-station SureMark printers, models TF7 and TM7:

v Chapter 6, “Operation (Models TF7 and TM7)”–provides information on the

controls and indicators. Paper loading instructions are also included.

v Chapter 7, “Testing and Problem Analysis – Models TF7 and TM7”–provides

information on testing and on problem determination.

The appendixes contain the following information:

v Appendix A, “Consumable Supplies”–information about consumable supplies. v Appendix B, “Technical Information”–information about technical specifications. v Appendix C, “RS-232 Programming Information”–information about RS-232

programming commands.

v Appendix D, “Uploading Electronic Journal Data”–information about uploading

electronic journal data while the SureMark is in Model 4 emulation mode.

v Appendix E, “Proportional Fonts”–information about creating and using

proportional fonts.

v Appendix F, “Emulation Support for Epson Single-Station Printer”–expanded

information about Epson emulation mode.

v Appendix G, “Notices”–information about trademarks and electronic emission

notices

Related Publications and Diskettes

v IBM SureMark Printers: DBCS Hardware Service Manual, GY27-0397 v IBM SureMark Printers: DBCS Installation Utilities Diskette v IBM 4693 Point-of-Sale Terminals Reference Diskette v IBM 4694/4695 Point-of-Sale Terminals Service Diskette v IBM Safety Information – Read This First, GA27-4004 v IBM SurePOS 700 Series: System Reference, SA27-4220 v IBM SurePOS 500 Series: System Reference, SA27-4255 v POSS Programming Reference and User’s Guide, SC30-3560

The diskettes are only available by download from the Internet. See “Resources on the Internet” on page 43 for more information.

For information about ordering IBM publications that are not shipped with the SureMark printers, contact your IBM representative or your place of purchase.

Where to Find More Information

A CD-ROM is available that contains books that are part of the IBM Retail Store Solutions Library Collection, SK2T-0331.

updated March 18, 2002

Current versions of Retail Store Solutions documentation and downloadable diskettes are available on the IBM Retail Store Solutions Web site. See “Resources on the Internet” on page 43 for information about accessing the site.

Tell Us What You Think

Your feedback is important in helping to provide the most accurate and high-quality information. Please take a few moments to tell us what you think about this book. The only way for us to know if you are satisfied with our books, or how we might improve their quality, is through feedback from customers like you. If you have any comments about this book, there is a comment form at the back of this book. You can also get a copy of the form from the PDF version of the book on the Web.

To access a PDF version of this book, visit the Retail Store Solutions Web site at:

http://www.ibm.com/solutions/retail/store

From there, select Support at the left, then select Publications.

After you have filled out the form, return it by mail, by fax, or by giving it to an IBM representative. If applicable, include a reference to the specific location of the text on which you are commenting. For instance, include the page or table number.

Between major revisions of this manual we may make minor technical updates. The latest softcopy version of this manual is available under Publications on the IBM Retail Store Solutions Web site.

x SureMark DBCS User’s Guide

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Safety Information

Before you begin to install this product, read the safety information in IBM Safety Information - Read This First, GA27-4004. This booklet describes safe

procedures for cabling and plugging in electrical equipment.

Voordat u begint met de installatie van dit produkt, moet u eerst de veiligheidsinstructies lezen in de brochure Veiligheidsinstructies—Lees dit eerst, GA27-4004. Hierin wordt beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten.

Danger:

Gevaar:

Preface xi

updated March 18, 2002

Perigo:

Antes de começar a instalar este produto, leia as informações de segurança contidas em Informações Sobre Seguranaça—Leia Isto Primeiro, GA27-4004. Esse folheto descreve procedimentos de segurança para a instalaçãode cabos e conexões em equipamentos elétricos.

Fare!

Før du installerer dette produkt, skal du lse sikkerhedsforskrifterne i Sikkerhedsforskrifter—Lœs dette fø rst GA27-4004. Vejledningen beskriver den fremgangsmåde, du skal bruge ved tilslutning af kabler og udstyr.

Gevaar

Voordat u begint met het installeren van dit produkt, dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information - Read This First, GA27-4004. In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur.

VAARA

Ennen kuin aloitat tämän tuotteen asennuksen, lue julkaisussa Turvaohjeet—Luetämä ensin, GA27-4004, olevat turvaohjeet. Tässä kirjasessa on ohjeet siitä, miten sä hkölaitteet kaapeloidaan ja kytketään turvallisesti.

xii SureMark DBCS User’s Guide

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Danger

Avant d’installer le présent produit, consultez le livret Informations pour la sécurité–Lisez-moi d’ abord, GA27-4004, qui dé crit les procédures à

respecter pour effectuer les opérations de câ blage et brancher les équipements électriques en toute sécurité.

Vorsicht

Bevor mit der Installation des Produktes begonnen wird, die Sicherheitshinweise in Sicherheitsinformationen—Bitte zuerst lesen, IBM Form GA27-4004. Diese Veröffentlichung beschreibt die Sicherheitsvorkehrungen für das Verkabeln und Anschlieβen elektrischer Geräte.

Vigyázat

Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety Information — Read This First, GA27–4004 kö nyvecskében leírt biztonsági

informá ciókat. Ez a kö nyv leírja, milyen biztonsági intézkedéseket kell megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor.

Pericolo

prima di iniziare l’installazione di questo prodotto, leggere le informazioni relative alla sicurezza riportate nell’opuscolo Informazioni di sicurezza—Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche.

Preface xiii

updated March 18, 2002

Fare

Før du begynner å installere dette produktet, må du lese sikkerhetsinformasjonen i Sikkerhetsinformasjon—Les dette fø rst, GA27–4004 som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr.

Perigo

Antes de iniciar a instalação deste produto, leia as informações de segurança Informações de Segurança—Leia Primeiro, GA27–4004. Este documento descreve como efectuar, de um modo seguro, as ligações eléctricas dos equipamentos.

Peligro

Antes de empezar a instalar este producto, lea la información de seguridad en Información de Seguridad—Lea Esto Primero, GA27–4004. Este documento describe los procedimientos de sequridad para cablear y enchufar equipos eléctricos.

xiv SureMark DBCS User’s Guide

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Varning—livsfara

Innan du börjar installera den här produkten börduläsa sä kerhetsinformationen i dikumentet Säkerhetsföreskrifter—Läs detta fö rst, GA27–4004. Där beskrivs hur du på ett säkert sätt ansluter elektrisk utrustning.

Preface xv

IBM

updated March 18, 2002

IBM

xvi SureMark DBCS User’s Guide

GA27-4004

updated March 18, 2002

Preface xvii

updated March 18, 2002

xviii SureMark DBCS User’s Guide

updated March 18, 2002

Summary of Changes

This section summarizes the changes included in the latest editions of this manual.

Web-only Update for GA27-4256-01 (March 2002)

This update contains updates to the paper loading procedure for models TM6 and TF6. See “Paper Loading” on page 63.

Web-only Update for GA27-4256-01 (June 2001)

This edition includes the updates for the TG5 model.

GA18-7710-01

This edition includes information for the support of a USB logic card.

Information that was added includes:

v “USB Connector Pin Assignments” on page 81. v USB information has been added to “Voltage Conversion Circuitry” on page 79

and “Hardware Requirements” on page 8.

v The part number for the available USB cables has been added to “Features

Used with the SureMark Printers” on page 5.

v Information about your responsibilities when using USB communications has

been added to “Planning Information” on page 5.

v The data rate for USB communications has been added to “Communication

Interfaces” on page 6.

v Information about installing the SureMark printer for use with USB

communications has been added to “Installing for USB Communication” on page 15.

v Information about installing fillers for the SureMark printer when using USB

communications has been added to “Installing Fillers for USB Printers” on page 21.

v Communication mode information for USB has been added to “USB

Communication Mode” on page 25.

v Relevant information for performing problem determination with USB has been

added to Table 6 on page 59.

GA27-4256-00

This edition includes information for the support of the new single-station SureMark printers, which are models TF7 and TM7, and also information about new functions and commands for Model TI5. Changed or new information is indicated by a revision bar (|) in the left margin. (There are no revision bars in the margin of figures. Refer to “Figures” on page xxi for revision bars that show which figures have been changed.)

Changes for this edition include: v Because there are important differences between models TF7 and TM7, which

are single-station SureMark printers, and the Model TI5 thermal/impact SureMark printer, the book has been reorganized into three parts.

updated March 18, 2002

– Part 1, “General Information” on page 1 contains information that is similar for

all SureMark models. Information about the new single-station printers has been added throughout this part.

– Part 2, “Models TI5 and TG5” on page 45 contains information that is specific

to the Model TI5 thermal/impact SureMark printer.

– Part 3, “Models TF7 and TM7” on page 61 contains information that is specific

to the new single-station SureMark printers – models TF7 and TM7.

v A new thermal font has been added. See “Set Print Mode” on page 125 and

“Thermal Printing Font” on page 93.

v Support for emulation of an Epson single-station printer has been added.

(Emulation is only available when the SureMark is in SBCS mode.) See “Emulating an Epson Single-Station Printer (Single-Station SureMark Only)” on page 41 for information about how to enable emulation and an overview of the limitations to using emulation mode. See Appendix F, “Emulation Support for Epson Single-Station Printer” on page 169 for detailed information about what Epson commands are supported in emulation mode.

v A font conversion utility has been added as part of the support for proportional

fonts. See “Proportional Font Conversion Utility” on page 43.

v Information about uploading electronic journal data while the printer is emulating

a Model 4 printer has been added. See Appendix D, “Uploading Electronic Journal Data” on page 163.

v The following commands have been added:

–“Proportional Font” on page 114 –“Select Color Printing” on page 132 – n=09 (Align Column Right) for “Align Positions” on page 134 –“Enable or Disable Upside-Down Printing” on page 139 –“Select Character Size for Scalable Fonts” on page 140 –“Fix Font Matrix” on page 141 –“Print Logo Inline” on page 141 –“Enable or Disable Two-Color Printing” on page 141 – n=09 (Code 128A, 128B, and 128C) for “Print Bar Code” on page 142

v The following command, which is supported only on models TF7 and TM7, has

been added: –“Enable or Disable the Beeper (Models TF7 and TM7 Only)” on page 138

xx SureMark DBCS User’s Guide

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Figures

1. IBM SureMark Printers .............................3

2. SureMark Printer Dimensions – Models TI5 and TG5 ..................7

3. SureMark Printer Dimensions – Models TF7 and TM7 .................8

4. Cable Connectors and RS-232 Settings Switch for Thermal/Impact SureMark Printers .....12

5. Cable Connectors for Single-Station SureMark Printers .................13

6. RS-232 Mode Switches for Single-Station SureMark Printers...............13

7. RS-232 and RS-485 Cable Routing for Single-Station SureMark Printers ..........14

8. USB Ports for Thermal/Impact SureMark Printers (View is from the bottom rear of the printer) 15

9. USB Ports for Single-Station SureMark Printers ...................16

10. USB Cable Routing for Single-Station SureMark Printers ................16

11. Mounting a Single-Station SureMark on a Wall ....................18

12. Installing the Fillers for RS-232/RS-485 Systems ...................20

13. Installing the Fillers for USB Systems .......................22

14. Adjustment and Alignment Printouts ........................30

15. Switch for Epson Emulation ...........................42

16. SureMark Printer - Indicators, Controls, and Printing Stations (Models TI5 and TG5) ......47

17. Inserting Documents .............................48

18. Printable Area of an Inserted Document (Portrait) ...................48

19. Printable Area of an Inserted Document (Landscape) .................49

20. Opening the Ribbon Cover ...........................49

21. Ribbon Cartridge Loading ...........................50

22. Ribbon Path around the Printhead ........................50

23. Paper Cover – Models TI5 and TG5 ........................51

24. Paper Loading Path –: Models TI5 and TG5 .....................52

25. Printhead and Print Line Area – Models TI5 and TG5 .................53

26. Offline Printer Test Pattern – Customer Receipt Station (Models TI5 and TG5) ........57

27. SureMark Printer - Indicator, Control, and Printing Station (Models TF7 and TM7) .......63

28. Paper Loading Path..............................64

29. Paper Loading Path (Models TF7 and TM7) .....................65

30. Printhead and Print Line Area (Models TF7 and TM7) .................66

31. Offline Printer Test Pattern – Models TF7 and TM7 ..................69

32. Printer’s Resident Character Set - Generic Code Page .................83

33. Code Page 437 ...............................84

34. Code Page 858 ...............................85

35. Code Page 860 ...............................86

36. Code Page 863 ...............................87

37. Code Page 865 ...............................88

38. Code Page 932 ...............................89

39. Code Page 949 ...............................90

40. Code Page 950 ...............................91

41. Code Page 1381 ...............................92

42. Proportional Font Example ...........................116

updated March 18, 2002

xxii SureMark DBCS User’s Guide

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Tables

1. Warranty Information ..............................1

2. Adjustment Procedures Using 4690 Operating System .................28

3. Adjustment Procedures Using the Point-of-Sale Device Diagnostics ............28

4. Font Files for DBCS Code Pages .........................33

5. UDC Font File Names for DBCS Code Pages ....................36

6. Troubleshooting – Models TI5 and TG5 ......................59

7. Troubleshooting – Models TF7 and TM7 ......................70

8. Station Characteristics .............................78

9. Sound Characteristics .............................78

10. 9-pin to 9-pin RS-232 Connector Layout ......................81

11. 25-pin to 25-pin RS-232 Connector Layout .....................81

12. RS-232 Commands Organized by Function ....................100

13. RS-232 Commands in Alphabetical Order .....................104

14. Address Ranges for DBCS Code Pages ......................118

15. MCT Command Definitions...........................123

16. Fonts for Models TI5, TG5, TF7, and TM7 .....................126

17. Width and Height for Scalable Fonts .......................140

18. Code 128 character set ............................143

19. Retrievable Usage Data ............................155

20. Commands Supported in Epson Emulation Mode ..................169

21. Commands with Limited Support in Epson Emulation Mode...............171

22. Commands Not Supported in Epson Emulation Mode .................172

updated March 18, 2002

xxiv SureMark DBCS User’s Guide

updated March 18, 2002

Part 1. General Information

This part contains descriptions of the SureMark printers that support DBCS mode and information about installing the printers.

The following table shows the warranty information for each printer model.

Table 1. Warranty Information

Machine type Description Warranty

4610-TI3 Attaches to the IBM 4694/4800.

RS232, RS485, USB (Pearl white covers)

4610-TI4 Attaches to the IBM 4694/4800.

RS232, RS485, USB (Pearl white covers)

4610-TI5 (DBCS – AP only)

4610-TM6 Attaches to the IBM 4694/4800.

4610-TM7 (DBCS – AP only)

4610-TF6 TM6 with iron gray covers to match

4610-TF7 TM7 with iron gray covers to match

4610-IF6 Functionally equivalent to TF6 with

4610-TG3 Functionally equivalent to Model TI3

4610-TG4 Functionally equivalent to Model TI4

4610-TG5 (DBCS – AP only)

4610-DG3 Functionally equivalent to Model

4610-DG4 Functionally equivalent to Model

4610-DI3 Functionally equivalent to Model TI3

4610-DI4 Functionally equivalent to Model TI4

4610-DM6 Functionally equivalent to Model

Attaches to the IBM 4694/4800. RS232, RS485, USB (Pearl white covers)

RS232, RS485, USB (Pearl white covers)

Attaches to the IBM 4694/4800. RS232, RS485, USB (Pearl white covers)

4840

iron gray covers but with IOR warranty

with iron gray covers to match the IBM 4840

Functionally equivalent to Model TI5 with iron gray covers to match the IBM 4840

TG3 but with Depot warranty

TG4 but with Depot warranty

but with Depot warranty

TM6 but with Depot warranty

Warranty

service

IOR 24x7 none

Depot repair IOR 24x7 IOR

Depot repair IOR 24x7, IOR

IOR 24x7 none

Depot repair IOR 24x7, 9x5

upgrade

9x5

updated March 18, 2002

Note: IOR 24x7 is IBM onsite repair 24 hours times seven days per week. 9x5 is

nine hours per day for five days per week.

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updated March 18, 2002

Chapter 1. Introduction

Printer Overview .........................3

Description of Models .......................4

Features Used with the SureMark Printers ..............5

Planning Information .......................5

Your Responsibilities ......................5

Limitations ..........................6

Communication Interfaces ....................6

Temperature and Humidity Limits..................7

Physical Dimensions ......................7

Models TI5 and TG5 .....................7

Models TF7 and TM7 .....................7

Power Requirements ......................8

Hardware Requirements .....................8

Software Requirements .....................9

Operating System Requirements .................9

Application Requirements ...................9

Single-Byte Character Set (SBCS) Code Pages ............9

Double-Byte Character Set (DBCS) Code Pages ...........10

Bar Codes .........................10

Printer Overview

Figure 1. IBM SureMark Printers

The IBM SureMark printers are high-performance, high-function printers. The SureMark is available in several models:

v Models TI5 and TG5 feature a thermal customer receipt station and an impact

v Models TF7 and TM7 are single-station thermal printers. They contain no

document insert station. The dual printheads enable quiet, fast printing at the customer receipt station while providing the capability to print and frank checks and to print multipart forms through the document insert station.

document insert station. These models cost less, weigh less, and have a smaller footprint than the Models TI5 and TG5 printer. Models TF7 and TM7 have been designed for wall mounting, if desired by the retailer.

updated March 18, 2002

All SureMark printers provide:

v Fast, quiet receipt printing v Easy paper loading v 2-MB flash memory for storing messages, logos, code pages, and double-byte

character sets

v Bar code generation v Downloadable fonts and code pages v Downloadable microcode v Small footprint v Support for RS-232 (EIA 232) and RS-485 (EIA 485) interfaces

The single-station SureMark printers, and also SureMark Models TI5 and TG5 printers that have been updated with the latest firmware, support the following in the thermal station:

v Proportional fonts (SBCS only) v Scalable fonts v Color printing – black plus one accent on two-color thermal paper (thermal

station only)

v Upside-down printing

Additional features of some SureMark models include:

v Support for USB interface (models TI5, TG5, and TM7) v Easy-to-load ribbon cartridge (Models TI5 and TG5) v Epson emulation (models TF7 and TM7, SBCS only)

Description of Models

SureMark printers are available in the following models that can operate in either single-byte character set (SBCS) mode or double-byte character set (DBCS) mode:

| | | |

Models TI5 and TG5

Models TF7 and TM7

When any of these printers operates in DBCS mode, you can use one of the following character sets (characters must be downloaded to the printer from the Utility Diskette or using POSS for Windows):

v Japanese v Korean v Traditional Chinese v Simplified Chinese

Standard models that supports receipt and document printing. Model TG5 is

equivalent to Model TI5 but with iron gray covers to match the IBM 4840

system units.

Smaller models that contain only a thermal customer receipt station.

Because there is no document insert station, these models do not support

document printing.

Models TF7 and TM7 have an audible alarm, a spill-resistant design, and

an optional wall mount.

For Food Service customers, the covers on Model TF7 match the IBM

SurePOS 500 Series systems. For Retail customers, the covers on Model

TM7 match the IBM 4694 systems if the RS-232/RS-485 interface is

ordered, and match the IBM SurePOS 700 Series systems if the USB

interface is ordered.

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updated March 18, 2002

Note: IOR 24x7 is IBM onsite repair 24 hours times seven days per week. 9x5 is

nine hours per day for five days per week.

Features Used with the SureMark Printers

All models support the following features:

v Integration Panel v 40-Character VFD Post Extension v Distributed Printer Cable (RS-485) v Integrated Cable (RS-485) v Short RS-232 Communications Cable, 2 m (about 6.6 ft), P/N 86H2192 v Long RS-232 Communications Cable, 4 m (about 13.1 ft), P/N 86H2195

v Power Supply (RS-232 and USB), P/N 42H1176 v Power Cords (country-specific) v RS-232/RS-485 Interface Card

Models TI5, TG5, and TM7 support the following features:

v USB Cable — Powered, 0.5 m (about 1.6 ft), P/N 01L1646 v USB Cable — Powered, 3.8 m (about 12.5 ft), P/N 01L647 v USB Cable — Standard, 5.0 m (about 16.4 ft), P/N 08L2014 v USB Interface Card

Because a cash drawer can attach directly to the SureMark, all models also support the following features:

v Compact Cash Drawer - Vertical Till v Compact Cash Drawer - Horizontal Till v Full-size Cash Drawer - Adjustable Till v Full-size Cash Drawer - Fixed Till Insert v Short Cash Drawer Cable, P/N 72H3802 v Long Cash Drawer Cable, P/N 72H3803

Planning Information

Your Responsibilities

You are responsible for replenishing consumable supplies, including roll paper for the thermal (customer receipt station) printer, and, depending on your model, forms and ribbon cartridges for the impact (document insert) station. (See Appendix A, “Consumable Supplies”.)

The customer must load the appropriate DBCS fonts in the printer.

If you plan to use RS-232 communications, you are responsible for ordering a 24 V dc power supply with a power cord. You are also responsible for ordering the RS-232 cable.

Note: If a 3-wire RS-232 cable is to be used, the printer must be set to XON/XOFF

mode. (See “RS-232 Communications Protocol Selection” on page 23.)

| |

It is the customers responsibilities to update printer firmware as needed prior to installing printers and as desired during the printer’s life.

Chapter 1. Introduction 5

updated March 18, 2002

If you plan to use RS-485 communications, you are responsible for ordering the RS-485 cable.

| | | | | |

If you plan to use USB communications, you are responsible for ordering one of the following:

v A powered USB cable, P/N 08L2014. v A standard USB cable with a Type B connector for the printer, and a power brick.

The 3.8-m USB cable for a distributed configuration is P/N 01L1647 and the

0.5-m USB cable for an integrated configuration is P/N 01L1646.

SureMark printers have no physical journal station. You must use an electronic journaling application instead. Electronic journaling eliminates the

need to store paper journal tapes and the time-consuming task of searching papers should the need arise.

Limitations

SureMark printers have a safety feature that slows printing if excessive duty cycles are used. This feature protects the printer hardware from potential damage and should not be noticeable during normal operation.

Communication Interfaces

All SureMark printers can support the RS-232 and RS-485 interfaces. Models TI5, TG5, and TM7 can also support the USB interface. For SureMark models that can support the USB interface, you can upgrade installed printers from RS-232/RS-485 to USB by ordering a USB interface card.

RS-232 supports 9600 and 19 200 baud rates. RS-485 operates at a 187.5K baud rate. USB supports data rates up to 12 Mbps.

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