IBM System x iDataPlex dx360 M2 Problem Determination And Service Manual

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System x iDataPlex dx360 M2 Types6313,6380,6385,6386, 7321 , 7323, 7831 , and 7834

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P robl e m Dete rminatio n and Se rvi ce Gui de

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System x iDataPlex dx360 M2 Types6313,6380,6385,6386, 7321 , 7323, 7831 , and 7834

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P robl e m Dete rminatio n and Se rvi ce Gui de

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Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page

235, the Environmental Notices and User's Guide, and the Warranty and Support Information document on the IBM Documentation CD.

Eighth Edition (November 2011)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

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Safety ............................vii

Guidelines for trained service technicians ...............viii

Inspecting for unsafe conditions .................viii

Guidelines for servicing electrical equipment .............viii

Safety statements ........................ix

Chapter 1. Start here.......................1

Diagnosing a problem .......................1

Undocumented problems .....................4

Chapter 2. Introduction ......................5

Related documentation ......................5

Notices and statements in this document ................6

Features and specifications .....................7

Operator panel controls, connectors, and LEDs .............8

Front view ..........................8

Rear view ..........................9

Turning on the system-board tray .................10

Turning off the system-board tray .................10

System-board layouts ......................10

System-board connectors ....................11

System-board jumpers .....................12

System-board LEDs and controls .................13

Chapter 3. Diagnostics .....................15

Diagnostic tools ........................15

POST ............................16

POST error messages .....................16

Event logs .........................25

Checkout procedures ......................27

About the checkout procedures ..................27

Performing the basic checkout procedure ..............28

Performing the advanced checkout procedure ............29

Troubleshooting tables ......................31

General problems .......................31

Hard disk drive problems ....................31

Intermittent problems......................33

Keyboard or mouse problems ..................34

Memory problems .......................35

Microprocessor problems ....................35

Optional-device problems ....................36

Power problems .......................37

Serial-device problems .....................38

Software problems ......................38

Universal Serial Bus (USB) port problems ..............39

Diagnostic programs, messages, and error codes ............39

Running the diagnostic programs .................40

Diagnostic text messages ....................41

Viewing the test log ......................41

Diagnostic error codes .....................41

Clearing CMOS memory .....................77

Updating (flash-updating) the server firmware .............77

System-event log ........................78

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Integrated management module error messages ............79

Solving SAS hard disk drive problems ................105

Solving Ethernet controller problems ................106

Solving undetermined problems ..................106

Problem determination tips ....................108

Chapter 4. Parts listing .....................109

dx360 M2 Type 6380, 7321, and 7323 system-board tray components ....110

Type 6313, 6385, and 7831 2U chassis components ..........113

Type 6386 and 7834 3U chassis components .............115

I/O enclosure components ....................116

I/O enclosures configured with 2.5-inch hot-swap hard disk drives.....116

I/O enclosures configured with 3.5-inch simple-swap hard disk drives . . . 117

Storage enclosure components ..................118

Consumable parts .......................119

Power cords .........................119

Chapter 5. Removing and replacing server components ........123

Installation guidelines ......................123

System reliability guidelines ...................124

Handling static-sensitive devices .................124

Returning a device or component ................124

Removing the system-board tray cover ...............125

Installing the system-board tray cover ................125

Removing the system-board tray from a 2U chassis ...........126

Installing the system-board tray in a 2U chassis ............127

Removing the system-board tray from a 3U chassis ...........128

Installing the system-board tray in a 3U chassis ............129

Removing an expansion enclosure from a system-board tray .......131

Installing an expansion enclosure on a system-board tray.........132

Removing and replacing consumable parts and Tier 1 CRUs .......132

Removing the 2U chassis fan assembly ..............133

Installing the 2U chassis fan assembly...............134

Removing the 2U chassis fan-assembly top cover ..........135

Installing the 2U chassis fan-assembly top cover ...........135

Removing the 3U chassis top cover ................136

Installing the 3U chassis top cover ................137

Removing the battery .....................137

Installing the battery .....................138

Removing and installing a hard disk drive .............139

Removing the PCIe adapter bay cover...............143

Installing the PCIe adapter bay cover ...............143

Removing the power cord ...................145

Installing the power cord ....................146

Removing and replacing Tier 2 CRUs ................146

Removing a 2.5-inch SAS/SATA drive cage .............147

Installing a 2.5-inch SAS/SATA drive cage .............148

Removing the 3U chassis fan assembly ..............149

Installing the 3U chassis fan assembly...............150

Removing and installing an adapter ................150

Removing the battery holder, ServeRAID Li-Ion battery, and charge circuit

from a 3U chassis .....................156

Installing the battery holder, ServeRAID Li-Ion battery, and charge circuit in

a 3U chassis .......................158

Removing an IBM virtual media key ................160

Installing an IBM virtual media key ................162

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Removing an I2C multiplexer card ................162

Installing an I

C multiplexer card .................163

Removing a memory module ..................163

Installing a memory module ...................164

Removing and installing a one-bay or four-bay hard disk drive bracket and

cable assembly ......................168

Removing a PCIe riser-card assembly from the system-board tray ....171

Installing a PCIe riser-card assembly in the system-board tray ......172

Removing a power supply from a 2U chassis ............173

Installing a power supply in a 2U chassis ..............174

Removing a power supply from a 3U chassis ............174

Installing a power supply in a 3U chassis ..............176

Removing a power-supply paddle card from an expansion enclosure . . . 178

Installing a power-supply paddle card in an expansion enclosure .....179

Removing a storage enclosure .................180

Installing a storage enclosure ..................181

Removing a storage-riser-card assembly, ServeRAID SAS controller, and

battery cable interposer card from a 3U chassis ..........181

Installing a storage-riser-card assembly, ServeRAID SAS controller, and

battery cable interposer card in a 3U chassis ...........183

Removing and replacing FRUs ..................184

Removing a 2x2 2.5-inch SAS/SATA backplane ...........185

Installing a 2x2 2.5-inch SAS/SATA backplane ............185

Removing the 2U chassis from a Type 7825 iDataPlex rack .......186

Installing the 2U chassis in a Type 7825 iDataPlex rack ........187

Removing the 3U chassis hard disk drive backplane .........188

Installing the 3U chassis hard disk drive backplane ..........189

Removing a 3U chassis from a Type 7825 iDataPlex rack .......190

Installing a 3U chassis in a Type 7825 iDataPlex rack .........191

Removing a front-panel assembly ................192

Installing a front-panel assembly .................193

Removing an I/O enclosure configured with 2.5-inch hot-swap hard disk

drives ..........................193

Installing an I/O enclosure configured with 2.5-inch hot-swap hard disk

drives ..........................194

Removing an I/O enclosure configured with 3.5-inch simple-swap hard disk

drives ..........................195

Installing an I/O enclosure configured with 3.5-inch hot-swap hard disk

drives ..........................196

Removing a microprocessor and heat sink .............197

Installing a microprocessor and heat sink ..............199

Removing a PCIe riser-card assembly from the I/O enclosure ......203

Installing a PCIe riser-card assembly in the I/O enclosure........203

Removing a power-supply paddle card from the system-board tray ....204

Installing a power-supply paddle card in the system-board tray ......205

Removing a power-supply paddle card from a 3U chassis .......206

Installing a power-supply paddle card in a 3U chassis .........207

Removing the system-board tray .................208

Installing the system-board tray .................210

Chapter 6. Configuration information and instructions ........213

Firmware updates .......................213

Using the Setup utility ......................214

Starting the Setup utility ....................214

Setup utility menu choices ...................214

Passwords .........................217

Contents v

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IBM Advanced Settings Utility program................218

Using the Boot Menu program ...................219

Starting the backup server firmware .................219

Using the integrated management module ..............219

Using the remote presence capability and blue-screen capture .......221

Enabling the remote presence feature ...............221

Obtaining the IP address for the Web interface access .........221

Logging on to the Web interface .................222

Using the LSI Logic Configuration Utility program ............222

Starting the LSI Logic Configuration Utility program ..........224

Formatting a SCSI hard disk drive ................224

Creating a mirrored pair of SCSI hard disk drives ...........224

Configuring a ServeRAID controller .................225

Configuring the Gigabit Ethernet controller ..............225

Updating IBM Systems Director ..................226

Updating the Universal Unique Identifier (UUID) ............227

Updating the DMI/SMBIOS data ..................229

Appendix A. Getting help and technical assistance ..........233

Before you call ........................233

Using the documentation .....................233

Getting help and information from the World Wide Web .........234

Software service and support ...................234

Hardware service and support ...................234

IBM Taiwan product service ....................234

Appendix B. Notices ......................235

Trademarks..........................236

Important notes ........................237

German Ordinance for Work gloss statement .............237

Telecommunication regulatory statement ...............237

Electronic emission notices ....................237

Federal Communications Commission (FCC) statement ........238

Industry Canada Class A emission compliance statement ........238

Avis de conformité à la réglementation d'Industrie Canada .......238

Australia and New Zealand Class A statement ............238

European Union EMC Directive conformance statement ........238

Taiwanese Class A warning statement ...............239

Chinese Class A warning statement ................239

Japanese Voluntary Control Council for Interference (VCCI) statement 239

Korean Class A warning statement ................239

Index ............................241

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Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

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Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in an IBM product on which you are working. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury. The information in this section addresses only those items. Use good judgment to identify potential unsafe conditions that might be caused by non-IBM alterations or attachment of non-IBM features or optional devices that are not addressed in this section. If you identify an unsafe condition, you must determine how serious the hazard is and whether you must correct the problem before you work on the product.

Consider the following conditions and the safety hazards that they present: v Electrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

v Explosive hazards, such as a damaged CRT face or a bulging capacitor. v Mechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and

observe any sharp edges.

3. Check the power cord:

v Make sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground.

v Make sure that the power cord is the correct type, as specified in Chapter 4,

“Parts listing,” on page 109 and “Power cords” on page 119.

v Make sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety

of any non-IBM alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings,

contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when you service electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded power

extension cords, and missing safety grounds. v Use only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live

electrical current. v Regularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

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v Do not touch the reflective surface of a dental mirror to a live electrical circuit.

The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit.

v Some rubber floor mats contain small conductive fibers to decrease electrostatic

discharge. Do not use this type of mat to protect yourself from electrical shock.

v Do not work alone under hazardous conditions or near equipment that has

hazardous voltages.

v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical

outlet so that you can turn off the power quickly in the event of an electrical accident.

v Disconnect all power before you perform a mechanical inspection, work near

power supplies, or remove or install main units.

v Before you work on the equipment, disconnect the power cord. If you cannot

disconnect the power cord, have the customer power-off the wall box that supplies power to the equipment and lock the wall box in the off position.

v Never assume that power has been disconnected from a circuit. Check it to

make sure that it has been disconnected.

v If you have to work on equipment that has exposed electrical circuits, observe

the following precautions: – Make sure that another person who is familiar with the power-off controls is

near you and is available to turn off the power if necessary.

– When you work with powered-on electrical equipment, use only one hand.

Keep the other hand in your pocket or behind your back to avoid creating a complete circuit that could cause an electrical shock.

– When you use a tester, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on a suitable rubber mat to insulate you from grounds such as metal

floor strips and equipment frames.

v Use extreme care when you measure high voltages.

v To ensure proper grounding of components such as power supplies, pumps,

blowers, fans, and motor generators, do not service these components outside of their normal operating locations.

v If an electrical accident occurs, use caution, turn off the power, and send another

person to get medical aid.

Safety statements

Important: Each caution and danger statement in this document is labeled with a

number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.

For example, if a caution statement is labeled “Statement 1,” translations for that caution statement are in the Safety Information document under Statement 1.

Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with your server or optional device before you install the device.

Safety ix

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Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

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Statement 2:

CAUTION:

When replacing the lithium battery, use only IBM Part Number 33F8354 or an

equivalent type battery recommended by the manufacturer. If your system has

a module containing a lithium battery, replace it only with the same module

type made by the same manufacturer. The battery contains lithium and can

explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water

v Heat to more than 100°C (212°F)

v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

Statement 3:

CAUTION:

When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or

transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Safety xi

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Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION: Use safe practices when lifting.

Statement 5:

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

1 2

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Statement 8:

CAUTION:

Never remove the cover on a power supply or any part that has the following

label attached.

Hazardous voltage, current, and energy levels are present inside any

component that has this label attached. There are no serviceable parts inside

these components. If you suspect a problem with one of these parts, contact

a service technician.

Statement 10:

CAUTION:

Do not place any object on top of rack-mounted devices.

Safety xiii

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Chapter 1. Start here

You can solve many problems without outside assistance by following the

troubleshooting procedures in this Problem Determination and Service Guide and

on the IBM

perform, troubleshooting procedures, and explanations of error messages and error

codes. The documentation that comes with your operating system and software

also contains troubleshooting information.

Diagnosing a problem

Before you contact IBM or an approved warranty service provider, follow these

procedures in the order in which they are presented to diagnose a problem with

your server:

1. Determine what has changed. Determine whether any of the following items were added, removed, replaced,

or updated before the problem occurred:

v IBM System x v Device drivers v Firmware v Hardware components v Software

If possible, return the server to the condition it was in before the problem occurred.

2. Collect data. Thorough data collection is necessary for diagnosing hardware and software

problems. a. Document error codes and system-board LEDs.

v System-board LEDs: See “System-board LEDs and controls” on page 13

for information about system-board LEDs.

v System error codes: See “Event logs” on page 25 for information about

a specific error code.

v Software or operating-system error codes: See the documentation for

the software or operating system for information about a specific error code. See the manufacturer's Web site for documentation.

b. Collect system data.

Run Dynamic System Analysis (DSA) to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact IBM or an approved warranty service provider. See “Diagnostic programs, messages, and error codes” on page 39 for the instructions to run the DSA program.

If you need to download the latest version of DSA, go to http://www.ibm.com/systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=SERV-DSA or complete the following steps.

Web site. This document describes the diagnostic tests that you can

Server Firmware (formerly called BIOS code)

Note: Changes are made periodically to the IBM Web site. The actual

procedure might vary slightly from what is described in this document.

1) Go to http://www.ibm.com/systems/support/.

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2) Under Product support, click System x.

3) Under Popular links, click Software and device drivers.

4) Under Related downloads, click Dynamic System Analysis (DSA). For information about DSA command-line options, go to

http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp?topic=/ com.ibm.xseries.tools.doc/erep_tools_dsa.html or complete the following steps:

1) Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.

2) In the navigation pane, click IBM System x and BladeCenter Tools Center.

3) Click Tools reference > Error reporting and analysis tools > IBM Dynamic System Analysis.

3. Follow the problem-resolution procedures. The four problem-resolution procedures are presented in the order in which they

are most likely to solve your problem. Follow these procedures in the order in which they are presented:

a. Check for and apply code updates.

Most problems that appear to be caused by faulty hardware are actually caused by server firmware, device firmware, or device drivers that are not at the latest levels.

1) Determine the existing code levels. In DSA, click Firmware/VPD to view system firmware levels, or click

Software to view operating-system levels.

2) Download and install updates of code that is not at the latest level.

Important: Some cluster solutions require specific code levels or

coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

To display a list of available updates for your server, go to http://www.ibm.com/systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=MIGR-4JTS2T or complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual

procedure might vary slightly from what is described in this

document. a) Go to http://www.ibm.com/systems/support/. b) Under Product support, click System x. c) Under Popular links, click Software and device drivers. d) Click System x iDataPlex dx360 M2 server to display the list of

downloadable files for the server.

You can install code updates that are packaged as an UpdateXpress System Pack or UpdateXpress CD image. An UpdateXpress System Pack contains an integration-tested bundle of online firmware and device-driver updates for your server.

Be sure to separately install any listed critical updates that have release dates that are later than the release date of the UpdateXpress System Pack or UpdateXpress image.

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When you click an update, an information page is displayed, including a list of the problems that the update fixes. Review this list for your specific problem; however, even if your problem is not listed, installing the update might solve the problem.

b. Check for and correct an incorrect configuration.

If the server is incorrectly configured, a system function can fail to work when you enable it; if you make an incorrect change to the server configuration, a system function that has been enabled can stop working.

1) Make sure that all installed hardware and software are supported. If any hardware or software component is not supported, uninstall it to

determine whether it is causing the problem. You must remove nonsupported hardware before you contact IBM or an approved warranty service provider for support.

2) Make sure that the server, operating system, and software are

installed and configured correctly.

Many configuration problems are caused by loose power or signal cables or incorrectly seated adapters. You might be able to solve the problem by turning off the server, reconnecting cables, reseating adapters, and turning the server back on. See “Checkout procedures” on page 27 for the instructions to perform the checkout procedures.

If the problem is associated with a specific function (for example, if a RAID hard disk drive is marked offline in the RAID array), see the documentation for the associated controller and management or controlling software to verify that the controller is correctly configured.

Problem determination information is available for many devices such as RAID and network adapters.

For problems with operating systems or IBM software or devices, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual

procedure might vary slightly from what is described in this

document. a) Go to http://www.ibm.com/systems/support/. b) Under Product support, click System x. c) From the Product family list, select System x iDataPlex dx360 M2

server.

d) Under Support & downloads, click Documentation, Install, and

Use to search for related documentation.

c. Check for troubleshooting procedures and RETAIN tips.

Troubleshooting procedures and RETAIN tips document known problems and suggested solutions. To search for troubleshooting procedures and RETAIN tips, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual

procedure might vary slightly from what is described in this document.

1) Go to http://www.ibm.com/systems/support/.

2) Under Product support, click System x.

3) From the Product family list, select System x iDataPlex dx360 M2 server.

4) Under Support & downloads, click Troubleshoot.

Chapter 1. Start here 3

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5) Select the troubleshooting procedure or RETAIN tip that applies to your problem:

v Troubleshooting procedures are under Diagnostic. v RETAIN tips are under Troubleshoot.

d. Check for and replace defective hardware.

If a hardware component is not operating within specifications, it can cause unpredictable results. Most hardware failures are reported as error codes in a system or operating-system log. See “Troubleshooting tables” on page 31 and Chapter 5, “Removing and replacing server components,” on page 123 for more information. Hardware errors are also indicated by diagnostics LEDs.

A single problem might cause multiple symptoms. Follow the troubleshooting procedure for the most obvious symptom. If that procedure does not diagnose the problem, use the procedure for another symptom, if possible.

If the problem remains, contact IBM or an approved warranty service provider for assistance with additional problem determination and possible hardware replacement. To open an online service request, go to http://www.ibm.com/support/electronic/. Be prepared to provide information about any error codes and collected data.

Undocumented problems

If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by IBM. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no diagnostics LEDs or log entries indicate a hardware component failure, contact IBM or an approved warranty service provider for assistance. To open an online service request, go to http://www.ibm.com/support/electronic/. Be prepared to provide information about any error codes and collected data and the problem determination procedures that you have used.

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Chapter 2. Introduction

This Problem Determination and Service Guide contains information to help you solve problems that might occur in your IBM System x iDataPlex system-board tray (dx360 M2 Type 6380, 7321, and 7323 system-board tray), System x iDataPlex 2U Flex Chassis (Type 6313, 6385, and 7831 2U chassis), or System x iDataPlex 3U Chassis (Type 6386 and 7834 3U chassis). It describes the diagnostic tools that are available, error codes and suggested actions, and instructions for replacing failing components.

Replaceable components are of three types: v Consumable parts: Purchase and replacement of consumable parts

(components, such as batteries and printer cartridges, that have depletable life) is your responsibility. If IBM acquires or installs a consumable part at your request, you will be charged for the service.

v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document on the IBM Documentation CD.

™

dx360 M2

Notices and statements in this document

The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBM Documentation CD. Each statement is numbered for reference to the corresponding statement in your language in the Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage might occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

6 System x iDataPlex dx360 M2: Problem Determination and Service Guide

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Features and specifications

The following information is a summary of the features and specifications of the hardware. Depending on the hardware configuration, some features might not be available, or some specifications might not apply.

Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.” A 1U-high device is 1.75 inches tall.

Microprocessor: One or two quad-core Intel Xeon microprocessors with integrated memory controllers in each system-board tray Note: Use the Setup utility to determine the type and speed of the microprocessor.

Hard disk drives: The system-board tray supports one 3.5-inch simple-swap SAS (with the optional SAS controller), one 3.5-inch simple-swap SATA, or two 2.5-inch simple-swap SATA hard disk drives or solid-state drives. The system-board tray with an attached enclosure can support the following drive configurations:

v Up to four 3.5-inch simple-swap

SAS hard disk drives with the storage enclosure and optional SAS controller

v Up to five 3.5-inch simple-swap

SATA hard disk drives with the storage enclosure

v Up to four 3.5-inch simple-swap

SATA hard disk drives with up to two 2.5-inch simple-swap SATA hard disk drives or solid-state drives with the storage enclosure

v Up to two 3.5-inch simple-swap

SATA hard disk drives with the I/O enclosure

v Up to two 3.5-inch simple-swap

SAS hard disk drives with the I/O enclosure and optional SAS controller

v Up to eight 2.5-inch hot-swap SAS

hard disk drives with the I/O enclosure and optional SAS controller

v Up to twelve 3.5-inch hot-swap

SAS or SATA (with the optional SAS controller) hard disk drives in a 3U chassis

Memory:

v Sixteen DIMM connectors (eight

per microprocessor)

v Minimum: Two DIMMs per

microprocessor

v Maximum: 64 GB (as of the date

of this publication)

v Type: Registered ECC

double-data-rate 3 (DDR3) -800,

-1066, and -1333 MHz DIMMs only

v Sizes: 1 GB single-rank, 2 GB

dual-rank, and 4 GB dual-rank

v Chipkill supported with selected

DIMMs

Integrated functions:

v Integrated management module

(IMM), which provides service processor control and monitoring functions, video controller, and (when the optional virtual media key is installed) remote keyboard, video, mouse, and remote hard disk drive capabilities

v Dedicated or shared management

network connections

v Six Serial ATA (SATA) ports v Serial over LAN (SOL) and serial

redirection over Telnet or Secure Shell (SSH)

v Dual-port Gigabit Ethernet

controller

v Front connectors for USB 2.0 (2

ports), serial, video, and RJ-45 (3 ports) – One systems-management

RJ-45 port for connection to a dedicated systemsmanagement network

– Two RJ-45 LAN ports

Predictive Failure Analysis (PFA) alerts:

v Memory v Hard disk drives

Expansion slots: Up to two PCI Express slots total. Support for the following riser cards:

v One PCI Express x16 slot (x16) v Two PCI Express x16 slots (x8) v One PCI Express x8 slot (x8)

supports an optional RAID controller only (some configurations)

Environment:

v Air temperature:

– Server on: 10°C to 35°C (50°F to

95°F); altitude: 0 to 914.4 m (0 to 3000 ft). Derate maximum temperature by 1°C for every

304.8 m (1000 ft) increase in elevation to a maximum of 3048.0 m (10000 ft) at an ambient temperature of 28°C

– Server off: 10°C to 43°C (59°F to

109.4°F); maximum altitude: 2133 m (7000 ft)

v Humidity:

– Server on: 10% to 80% – Server off: 8% to 80%

Size:

v Height:

– 2U chassis: 8.6 cm (3.39 inches) – 3U chassis: 13.0 cm (5.1 inches)

v Depth: 51.3 cm (20.2 inches) v Width: 44.6 cm (17.6 inches) v Weight:

– 2U chassis:

- Fully loaded: 22.7 kg (46.1 lb)

- Without system-board trays:

7.1 kg (15.6 lb)

– 3U chassis:

- Fully loaded: 28.1 kg (62.0 lb)

- Without hard disk drives: 15.4 kg (34.0 lb)

Electrical Input:

v Input voltage low range: 100 V ac

(minimum) to 127 V ac (maximum), sine-wave input (50 - 60 Hz)

v Input voltage high range: 200 V ac

(minimum) to 240 V ac (maximum), sine-wave input (50 - 60 Hz)

Chapter 2. Introduction 7

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Operator panel controls, connectors, and LEDs

This section describes the controls, connectors, and light-emitting diodes (LEDs) and how to turn the system-board tray on and off.

Front view

The following illustration shows the controls, connectors, and LEDs on the front of the server. The operator panel on the system-board tray is the same for all server configurations.

Power-control button: Press this button to turn the system-board tray on and off manually or to wake the system-board tray from a reduced-power state. Note that the power-control button is recessed to prevent the system-board tray from being turned on or off accidentally. There is a power-control button cover that can be removed for easier access to the power-control button.

USB connectors: Connect USB 2.0 devices to these connectors.

Ethernet link activity/status LED: This LED is on each Ethernet connector. When

this LED is lit, it indicates that there is an active connection on the Ethernet port. When this LED is flashing, it indicates that there is activity between the server and the network.

Ethernet connectors: Use these connectors to connect the server to a network.

Ethernet connection speed LED: This LED is on each Ethernet connector. The

status of this LED indicates the connection speed, in megabits-per-second (Mbps), between the server and the network as follows:

v LED off: 10 Mbps connection v LED lit amber: 100 Mbps connection v LED lit green: 1000 Mbps connection

Systems-management Ethernet connector: Use this connector to connect the server to a network for systems-management information control.

Video connector: Connect a monitor to this connector.

Serial connector: Connect a 9-pin serial device to this connector. The serial port is

shared with the integrated management module (IMM). The IMM can take control of the shared serial port to perform text console redirection and to redirect serial traffic, using Serial over LAN (SOL).

System-error LED: When this LED is lit, it indicates that a system error has occurred. The source of the error is logged in the system-event log that is accessed in the Setup utility.

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Locator LED: This LED can be lit remotely by the system administrator to aid in

visually locating the system-board tray. In an IPMI environment, the system administrator can light the LED by using the IPMI chassis identify command.

Hard disk drive activity LED: When this LED is lit or flashing, it indicates that an associated hard disk drive is in use.

In configurations that contain hot-swap hard disk drives, each hot-swap hard disk drive has the following LEDs.

v Hot-swap hard disk drive activity LED: When this LED is flashing, it indicates

that the drive is in use.

v Hot-swap hard disk drive status LED: When this LED is lit, it indicates that the

drive has failed.

Power-on LED: The states of the power-on LED are as follows:

v Off: AC power is not present, or the power supply or the LED itself has failed. v Flashing rapidly (4 times per second): The system-board tray is turned off and

is not ready to be turned on. The power-control button is disabled.

v Flashing slowly (once per second): The system-board tray is turned off and is

ready to be turned on. You can press the power-control button to turn on the system-board tray.

v Lit: The system-board tray is turned on. v Fading on and off: The system-board tray is in a reduced-power state. To wake

the system-board tray, press the power-control button or use the IMM Web interface.

Rear view

Note: If this LED is off, it does not mean that no electrical power is present. The

LED might be burned out. To remove all electrical power, you must remove the system-board tray from the chassis, remove the chassis from the rack, or disconnect the power cord from the power source.

The following illustration shows the connector on the rear of the 2U chassis. The 3U chassis is similar.

Power-cord connector: Connect the power cord to this connector. When the chassis is installed in an iDataPlex rack, it is automatically connected to power through a power cord that is mounted to the rack rail.

Chapter 2. Introduction 9

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Turning on the system-board tray

After you install the system-board tray in a chassis, the system-board tray can start in any of the following ways:

Important: To avoid potential problems during startup, disconnect any USB flash

drives from the system that contain the Smart Launch Utility before you turn on the system-board tray.

v You can press the power-control button on the front of the system-board tray

(see “Operator panel controls, connectors, and LEDs” on page 8) to start the system-board tray.

v In an IPMI environment, the system administrator can turn on the system-board

tray by using the IPMI chassis control command.

v If a power failure occurs, the system-board tray can start automatically when

power is restored, if it is configured to do so.

Turning off the system-board tray

When you turn off the system-board tray, it is still connected to ac power through the chassis power supply. The system-board tray still can respond to requests from the IMM, such as a remote request to turn on the system-board tray. To remove all power from the system-board tray, you must remove the tray from the chassis.

Shut down the operating system before you turn off the system-board tray. See the operating-system documentation for information about shutting down the operating system.

The system-board tray can be turned off in any of the following ways: v You can press the power-control button on the front of the system-board tray

(see “Operator panel controls, connectors, and LEDs” on page 8). This starts an orderly shutdown of the operating system, if this feature is supported by the operating system.

v You can turn off the system-board tray from the operating system, if the operating

system supports this feature. After an orderly shutdown of the operating system, the system-board tray will be turned off automatically.

v In an IPMI environment, the system administrator can turn off the system-board

tray by using the IPMI chassis control command.

v If the operating system stops functioning, you can press and hold the

power-control button for more than 4 seconds to turn off the system-board tray.

v You might be able to turn off the system-board tray by using an optional

management appliance. – If the system is not operating correctly, the management appliance might

automatically turn off the system-board tray.

– Through the management appliance control interface, you might also be able

to configure the management appliance to turn off the system-board tray. For additional information, see the documentation for your management appliance.

System-board layouts

The following illustrations show the connectors, jumpers, and LEDs on the system board.

Note: The illustrations in this document might differ slightly from your hardware.

10 System x iDataPlex dx360 M2: Problem Determination and Service Guide

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System-board connectors

The following illustration shows the connectors on the system board.

Chapter 2. Introduction 11

Page 28

System-board jumpers

The following illustration shows the locations of the jumpers on the system board.

The following table defines the function of each jumper on the system board.

Jumper Description

Clear CMOS (JP1)

UEFI boot recovery (JP2)

v Pins 1 and 2: Normal (default) v Pins 2 and 3: Clear the CMOS data

v Pins 1 and 2: Normal (default) v Pins 2 and 3: Use the secondary page during

startup

12 System x iDataPlex dx360 M2: Problem Determination and Service Guide

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System-board LEDs and controls

Note: Any error LED can be lit after ac power has been removed from the

system-board tray so that you can isolate a problem. After ac power has been removed from the system-board tray, power remains available to these LEDs for up to 90 seconds. To view the error LEDs, press and hold the reminder button on the system board to light the error LEDs. The error LEDs that were lit while the system-board tray was running will be lit again while the button is pressed.

The following illustration shows the locations of the LEDs and controls on the system board.

LED name Description

Error LEDs When an error LED is lit, it indicates that the associated

component has failed.

H8 heartbeat When this LED is flashing, it indicates that the power

management controller is functioning normally.

Chapter 2. Introduction 13

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LED name Description

IMM heartbeat When this LED is flashing at a constant rate of every other

second, it indicates normal operation of the IMM controller. When this LED is flashing at a constant rate of every other half-second, it indicates that the IMM controller is initializing or is not functional.

Microprocessor mismatch

Standby power When this LED is lit, it indicates that the server is connected to

When this LED is lit, it indicates that microprocessor 1 is not installed, or the microprocessors do not have the same cache size and type, and clock speed.

an ac power source and that the power supply has supplied the 5–volt standby voltage to the system board.

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Chapter 3. Diagnostics

This section describes the diagnostic tools that are available to help you solve problems that might occur in the system-board tray and chassis.

To update the firmware, you might have to use an external USB CD-RW/DVD drive such as the IBM and Lenovo part number 73P4515 or 73P4516. To run the Setup utility or the Dynamic System Analysis (DSA) Preboot, you must have the following additional hardware:

v Monitor v Combination USB keyboard and pointing device such as IBM part number

40K5372

Optionally, to run the DSA Preboot, you can use a USB flash drive (memory key).

If you cannot diagnose and correct a problem by using the information in this section, see Appendix A, “Getting help and technical assistance,” on page 233 for more information.

Diagnostic tools

The following tools are available to help you diagnose and solve hardware-related problems:

v POST error messages, and event logs

The power-on self-test (POST) generates messages to indicate the detection of a problem. See “POST” on page 16 for more information.

v Checkout procedures

Checkout procedures are available to help you diagnose server problems. The basic checkout procedure is designed for anyone to use. The advanced checkout procedure is intended for trained service technicians only. See “Checkout procedures” on page 27 for more information.

v Troubleshooting tables

These tables list problem symptoms and actions to correct the problems. See “Troubleshooting tables” on page 31 for more information.

v Dynamic System Analysis (DSA) Preboot diagnostic programs

The DSA Preboot diagnostic programs collect and analyze system information to aid in diagnosing problems. The diagnostic programs collect the following information:

– System configuration – Network interfaces and settings – Installed hardware – Service processor status and configuration – Vital product data, firmware, and server firmware configuration – Hard disk drive health – RAID controller configuration – Event logs for RAID controllers and the IMM The diagnostic programs create a merged log that includes events from all

collected logs. The information is collected into a file that you can send to IBM service and support. Additionally, you can view the server information locally

Page 32

through a generated text report file. You can also copy the log to removable media and view the log from a Web browser.

POST

When you turn on the system-board tray, it performs a series of tests to check the operation of the components and some optional devices in the chassis. This series of tests is called the power-on self-test, or POST.

If the system-board tray is configured to require entry of a password to complete the system startup, you need to type both the administrator password and power-on password to complete the system startup, if either password is set.

If POST detects a problem, an error message is displayed. See “POST error messages” for more information.

POST error messages

The following table describes the POST error messages and suggested actions to correct the detected problems.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

0010002 Microprocessor not supported

0011000 Invalid microprocessor type

1. Reseat the following components one at a time, in the order shown, restarting the system-board tray each time:

a. (Trained service technician only) Microprocessor 1 b. (Trained service technician only) Microprocessor 2 (if

installed)

2. (Trained service technician only) Remove microprocessor 2 and restart the system-board tray.

3. (Trained service technician only) Remove microprocessor 1 and install microprocessor 2 in the microprocessor 1 connector. Restart the system-board tray. If the error is corrected, microprocessor 1 is bad and must be replaced.

4. Replace the following components one at a time, in the order shown, restarting the system-board tray each time:

a. (Trained service technician only) Microprocessor 1 b. (Trained service technician only) Microprocessor 2 c. (Trained service technician only) System board

1. Update the system firmware (see “Firmware updates” on page 213).

2. (Trained service technician only) Remove and replace the affected microprocessor (error LED is lit) with a supported type.

16 System x iDataPlex dx360 M2: Problem Determination and Service Guide

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

0011002 Microprocessor mismatch

1. Run the Setup utility and view the microprocessor information to compare the installed microprocessor specifications.

2. (Trained service technician only) Remove and replace one of the microprocessors so that they both match.

0011004 Microprocessor failed BIST

1. Update the system firmware (see “Firmware updates” on page 213).

2. (Trained service technician only) Reseat microprocessor

3. Replace the following components one at a time, in the order shown, restarting the system-board tray each time:

a. (Trained service technician only) Microprocessor b. (Trained service technician only) System board

001100A Microcode update failed

1. Update the system firmware (see “Firmware updates” on page 213).

2. (Trained service technician only) Replace the microprocessor.

0050001 DIMM disabled Note: Each time you install or remove a DIMM, you must

disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Make sure the DIMM is installed correctly (see “Installing a memory module” on page 164).

2. If the DIMM was disabled because of a memory fault, follow the suggested actions for that error event and restart the server.

3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).

Chapter 3. Diagnostics 17

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

0051003 Uncorrectable DIMM error Note: Each time you install or remove a DIMM, you must

disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

2. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server.

3. If the problem remains, replace the failing DIMM (see “Removing a memory module” on page 163 and “Installing a memory module” on page 164).

4. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system-board tray (see “Removing the system-board tray” on page 208 and “Installing the system-board tray” on page 210).

5. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board tray (see “Removing the system-board tray” on page 208 and “Installing the system-board tray” on page 210).

6. (Trained Service technician only) Replace the affected microprocessor (see “Removing a microprocessor and heat sink” on page 197 and “Installing a microprocessor and heat sink” on page 199).

0051006 DIMM mismatch detected Note: Each time you install or remove a DIMM, you must

disconnect the server from the power source; then, wait 10 seconds before restarting the server.

Make sure that the DIMMs match and are installed in the correct sequence (see “Installing a memory module” on page

164).

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

0051009 No memory detected Note: Each time you install or remove a DIMM, you must

disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Make sure one or more DIMMs are installed in the server.

2. Reseat the DIMMs and restart the server (see “Removing a memory module” on page 163 and “Installing a memory module” on page 164).

3. Make sure that the DIMMs match and are installed in the correct sequence (see “Installing a memory module” on page 164).

4. (Trained service technician only) Replace the microprocessor that controls the failing DIMMs (see “Removing a microprocessor and heat sink” on page 197 and “Installing a microprocessor and heat sink” on page

199).

5. (Trained service technician only) Replace the system-board tray (see “Removing the system-board tray” on page 208 and “Installing the system-board tray” on page 210).

005100A No usable memory detected Note: Each time you install or remove a DIMM, you must

disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Make sure one or more DIMMs are installed in the server.

2. Reseat the DIMMs and restart the server (see “Removing a memory module” on page 163 and “Installing a memory module” on page 164).

3. Make sure that the DIMMs match and are installed in the correct sequence (see “Installing a memory module” on page 164).

4. Clear CMOS memory to ensure that all DIMM connectors are enabled (see “Removing the battery” on page 137 and “Installing the battery” on page 138). Note that all firmware settings will be reset to the default settings.

Chapter 3. Diagnostics 19

Page 36

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

0058001 PFA threshold exceeded Note: Each time you install or remove a DIMM, you must

disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see “Installing a memory module” on page 164).

3. If the error still occurs on the same DIMM, replace the affected DIMM.

0058007 DIMM population is unsupported Note: Each time you install or remove a DIMM, you must

disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Reseat the DIMMs and restart the server (see “Removing a memory module” on page 163 and “Installing a memory module” on page 164).

2. Make sure that the DIMMs are installed in the proper sequence (see “Installing a memory module” on page

164).

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

0058008 DIMM failed memory test Note: Each time you install or remove a DIMM, you must

disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see “Installing a memory module” on page 164 for memory population).

4. If the problem is related to a DIMM, replace the failing DIMM (see “Removing a memory module” on page 163 and “Installing a memory module” on page 164).

5. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system-board tray (see “Removing the system-board tray” on page 208 and “Installing the system-board tray” on page 210).

6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board tray (see “Removing the system-board tray” on page 208 and “Installing the system-board tray” on page 210).

7. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system-board tray (see “Removing the system-board tray” on page 208 and “Installing the system-board tray” on page 210).

8. (Trained Service technician only) Replace the affected microprocessor (see “Removing a microprocessor and heat sink” on page 197 and “Installing a microprocessor and heat sink” on page 199).

00580A1 Invalid DIMM population for mirroring

mode

Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. If a fault LED is lit, resolve the failure.

2. Install the DIMMs in the correct sequence (see “Installing a memory module” on page 164).

00580A4 Memory population changed Information only. Memory has been added, moved, or

changed.

Chapter 3. Diagnostics 21

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

00580A5 Mirror failover complete Information only. Memory redundancy has been lost. Check

the event log for uncorrected DIMM failure events (See “Event logs” on page 25 for more information).

0068002 CMOS battery cleared

2011000 PCI-X PERR

2011001 PCI-X SERR

2018001 PCI Express uncorrected or

uncorrected error

1. Reseat the battery.

2. Clear the CMOS memory (see “Clearing CMOS memory” on page 77).

3. Replace the following components one at a time, in the order shown, restarting the system-board tray each time:

a. Battery b. (Trained service technician only) System board

1. Check the riser-card LEDs.

2. Reseat all affected adapters and riser cards.

3. Update the PCI device firmware.

4. Remove both adapters from the riser card.

5. Replace the following components one at a time, in the order shown, restarting the system-board tray each time:

a. Riser card b. (Trained service technician only) System board

1. Check the riser-card LEDs.

2. Reseat all affected adapters and riser cards.

3. Update the PCI device firmware.

4. Remove both adapters from the riser card.

5. Replace the following components one at a time, in the order shown, restarting the system-board tray each time:

a. Riser card b. (Trained service technician only) System board

1. Check the riser-card LEDs.

2. Reseat all affected adapters and riser cards.

3. Update the PCI device firmware.

4. Remove both adapters from the riser card.

5. Replace the following components one at a time, in the order shown, restarting the system-board tray each time:

a. Riser card b. (Trained service technician only) System board

22 System x iDataPlex dx360 M2: Problem Determination and Service Guide

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

2018002 Option ROM resource allocation

failure

Informational message that some devices might not be initialized.

1. If possible, rearrange the order of the adapters in the PCI slots to change the load order of the optional-device ROM code.

2. Run the Setup utility, select Start Options, and change the boot priority to change the load order of the optional-device ROM code.

3. Run the Setup utility and disable some other resources, if their functions are not being used, to make more space available:

v Select Start Options and Planar Ethernet

(PXE/DHCP) to disable the integrated Ethernet

controller ROM.

v Select Advanced Functions, then PCI Bus Control,

then PCI ROM Control Execution to disable the ROM of adapters in the PCI slots.

v Select Devices and I/O Ports to disable any of the

integrated devices.

4. Replace the following components one at a time, in the order shown, restarting the system-board tray each time:

a. Each adapter b. (Trained service technician only) System board

3xx0007 (xx can be 00 -

19)

Firmware fault detected, system halted

1. Recover the server firmware to the latest level.

2. Undo any recent configuration changes, or clear CMOS memory to restore the settings to the default values.

3. Remove any recently installed hardware.

3038003 Firmware corrupted

1. Run the Setup utility, select Load Default Settings, and save the settings to recover the server firmware.

2. (Trained service technician only) Replace the system board.

3048005 Booted secondary (backup) UEFI

image

3048006 Booted secondary (backup) UEFI

image because of ABR

Information only. The backup switch was used to boot the secondary bank.

1. Run the Setup utility, select Load Default Settings, and save the settings to recover the primary UEFI settings.

2. Turn off the system-board tray and remove it from the power source.

3. Reconnect the system-board tray to the power source, and then turn on the system-board tray.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

305000A RTC date/time is incorrect

3058001 System configuration invalid

3058004 Three boot failures

3108007 System configuration restored to

default settings

3138002 Boot configuration error

3808000 IMM communication failure

1. Adjust the date and time settings in the Setup utility, and then restart the system-board tray.

2. Reseat the battery.

3. Replace the following components one at a time, in the order shown, restarting the system-board tray each time:

a. Battery b. (Trained service technician only) System board

1. Run the Setup utility, and select Save Settings.

2. Run the Setup utility, select Load Default Settings, and save the settings.

3. Reseat the following components one at a time in the order shown, restarting the system-board tray each time:

a. Battery b. Failing device (if the device is a FRU, then it must be

reseated by a trained service technician only)

4. Replace the following components one at a time, in the order shown, restarting the system-board tray each time:

a. Battery b. Failing device (if the device is a FRU, then it must be

replaced by a trained service technician only)

c. (Trained service technician only) System board

1. Undo any recent system changes, such as new settings or newly installed devices.

2. Make sure that the system-board tray is attached to a reliable power source.

3. Make sure that the operating system is not corrupted.

4. Run the Setup utility, save the configuration, and then restart the system-board tray.

5. See “Problem determination tips” on page 108.

Information only. This is message is usually associated with the CMOS battery clear event.

1. Remove any recent configuration changes that you made in the Setup utility.

2. Run the Setup utility, select Load Default Settings, and save the settings.

1. Remove power from the system-board tray for 30 seconds, and then reconnect the system-board tray to power and restart it.

2. Update the IMM firmware.

3. Make sure that the IMM key is seated and not damaged.

4. (Trained service technician only) Replace the system board.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

3808002 Error updating system configuration

to IMM

3808003 Error retrieving system configuration

from IMM

3808004 IMM system event log full

3828004 AEM power capping disabled

1. Remove power from the system-board tray, and then reconnect the system-board tray to power and restart it.

2. Run the Setup utility and select Save Settings.

3. Update the firmware.

1. Remove power from the system-board tray, and then reconnect the system-board tray to power and restart it.

2. Run the Setup utility and select Save Settings.

3. Update the IMM firmware.

v When out-of-band, use the IMM Web interface or IPMItool

to clear the logs from the operating system.

v When using the local console:

1. Run the Setup utility.

2. Select System Event Log.

3. Select Clear System Event Log.

4. Restart the system-board tray.

1. Check the settings and the event logs.

2. Make sure that the Active Energy Manager feature is enabled in the Setup utility. Select System Settings, Power, Active Energy, and Capping Enabled.

3. Update the system-board tray firmware.

4. Update the IMM firmware.

Event logs

Error codes and messages are displayed in the following types of event logs: v POST event log: This log contains the three most recent error codes and

messages that were generated during POST. You can view the POST event log through the Setup utility.

v System-event log: This log contains POST and system management interrupt

(SMI) events and all events that are generated by the BMC that is embedded in the IMM. You can view the system-event log through the Setup utility and through the Dynamic System Analysis (DSA) program (as the IPMI event log).

The system-event log is limited in size. When it is full, new entries will not overwrite existing entries; therefore, you must periodically save and then clear the system-event log through the Setup utility. When you are troubleshooting, you might have to save and then clear the system-event log to make the most recent events available for analysis.

Messages are listed on the left side of the screen, and details about the selected message are displayed on the right side of the screen. To move from one entry to the next, use the Up Arrow (↑) and Down Arrow (↓) keys.

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Some IMM sensors cause assertion events to be logged when their setpoints are reached. When a setpoint condition no longer exists, a corresponding deassertion event is logged. However, not all events are assertion-type events.

v Integrated management module (IMM) event log: This log contains a filtered

subset of all IMM, POST, and system management interrupt (SMI) events. You can view the IMM event log through the IMM Web interface and through the Dynamic System Analysis (DSA) program (as the ASM event log).

v DSA log: This log is generated by the Dynamic System Analysis (DSA) program,

and it is a chronologically ordered merge of the system-event log (as the IPMI event log), the IMM chassis-event log (as the ASM event log), and the operating-system event logs. You can view the DSA log through the DSA program.

Viewing event logs through the Setup utility

To view the POST event log or system-event log, complete the following steps:

1. Turn on the server.

2. When the prompt <F1> Setup is displayed, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the event logs.

3. Select System Event Logs and use one of the following procedures:

v To view the POST event log, select POST Event Viewer. v To view the system-event log, select System Event Log.

Viewing event logs without restarting the server

If the server is not hung, methods are available for you to view one or more event logs without having to restart the server.

If you have installed Portable or Installable Dynamic System Analysis (DSA), you can use it to view the system-event log (as the IPMI event log), the IMM event log (as the ASM event log), the operating-system event logs, or the merged DSA log. You can also use DSA Preboot to view these logs, although you must restart the server to use DSA Preboot. To install Portable DSA, Installable DSA, or DSA Preboot or to download a DSA Preboot CD image, go to http://www.ibm.com/ systems/support/supportsite.wss/docdisplay?lndocid=SERV-DSA &brandind=5000008 or complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure

might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click System x.

3. Under Popular links, click Software and device drivers.

4. Under Related downloads, click Dynamic System Analysis (DSA) to display the matrix of downloadable DSA files.

If IPMItool is installed in the server, you can use it to view the system-event log. Most recent versions of the Linux operating system come with a current version of IPMItool. For information about IPMItool, see http://publib.boulder.ibm.com/ infocenter/toolsctr/v1r0/index.jsp?topic=/com.ibm.xseries.tools.doc/ config_tools_ipmitool.html or complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure

might vary slightly from what is described in this document.

1. Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.

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2. In the navigation pane, click IBM System x and BladeCenter Tools Center.

3. Expand Tools reference, expand Configuration tools, expand IPMI tools, and click IPMItool.

For an overview of IPMI, go to http://publib.boulder.ibm.com/infocenter/systems/ index.jsp?topic=/liaai/ipmi/liaaiipmi.htm or complete the following steps:

1. Go to http://publib.boulder.ibm.com/infocenter/systems/index.jsp.

2. In the navigation pane, click IBM Systems Information Center.

3. Expand Operating systems, expand Linux information, expand Blueprints

for Linux on IBM systems, and click Using Intelligent Platform Management Interface (IPMI) on IBM Linux platforms.

You can view the IMM event log through the Event Log link in the IMM Web interface.

The following table describes the methods that you can use to view the event logs, depending on the condition of the server. The first two conditions generally do not require that you restart the server.

Table 1. Methods for viewing event logs

Condition Action

The server is not hung and is connected to a network.

The server is not hung and is not connected to a network.

The server is hung.

Use any of the following methods: v Run Portable or Installable DSA to view

the event logs or create an output file that you can send to IBM service and support.

v In a Web browser, type the IP address of

the IMM and go to the Event Log page.

v Use IPMItool to view the system-event log. Use IPMItool locally to view the system-event

log.

v If DSA Preboot is installed, restart the

server and press F2 to start DSA Preboot and view the event logs.

v If DSA Preboot is not installed, insert the

DSA Preboot CD and restart the server to start DSA Preboot and view the event logs.

v Alternatively, you can restart the server

and press F1 to start the Setup utility and view the POST event log or system-event log. For more information, see “Viewing event logs through the Setup utility” on page 26.

Checkout procedures

The checkout procedures are the sequence of tasks that you should follow to diagnose a problem. The basic checkout procedure is designed for anyone to use. The advanced checkout procedure is intended for trained service technicians only.

About the checkout procedures

Before you perform either the basic checkout procedure or the advanced checkout procedure for diagnosing hardware problems, review the following information:

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v Read the safety information that begins on page vii. v The diagnostic programs provide the primary methods of testing the major

components. If you are not sure whether a problem is caused by the hardware or by the software, you can use the diagnostic programs to confirm that the hardware is working correctly.

v When you run the diagnostic programs, a single problem might cause more than

one error message. When this happens, correct the cause of the first error message. The other error messages usually will not occur the next time you run the diagnostic programs.

Exception: If multiple error codes indicate a microprocessor error, the error

might be in a microprocessor or in a microprocessor socket. See “Microprocessor problems” on page 35 for information about diagnosing microprocessor problems.

v Before you run the diagnostic programs, you must determine whether the failing

system-board tray is part of a shared hard disk drive cluster (two or more system-board trays that share external storage devices). If it is part of a cluster, you can run all diagnostic programs except the ones that test the storage unit (that is, a hard disk drive in the storage unit) or the storage adapter that is attached to the storage unit. The failing system-board tray might be part of a cluster if any of the following conditions are true:

– You have identified the failing system-board tray as part of a cluster (two or

more system-board trays that share external storage devices).

– One or more external storage units are attached to the failing system-board

tray and at least one of the attached storage units is also attached to another server or unidentifiable device.

Important: If the system-board tray is part of a shared hard disk drive cluster,

run one test at a time. Do not run any suite of tests, such as “quick” or “normal” tests, because this might enable the hard disk drive diagnostic tests.

v If the system-board tray is halted and a POST error code is displayed, see

“POST error messages” on page 16. If the system-board tray is halted and no error message is displayed, see “Troubleshooting tables” on page 31 and “Solving undetermined problems” on page 106.

v For information about power-supply problems, see “Power problems” on page 37. v For intermittent problems, check the event log; see “Event logs” on page 25 and

“Diagnostic programs, messages, and error codes” on page 39.

Performing the basic checkout procedure

To perform the basic checkout procedure, complete the following steps:

1. Is the system-board tray part of a cluster? v Yes: Shut down all failing system-board trays that are related to the cluster.

Go to step 2.

v No: Go to step 2.

2. Complete the following steps: a. If the system-board tray is running, turn off the system-board tray. b. Check all installed devices for compatibility. c. Turn on the system-board tray. If the system-board tray does not start, see

“Troubleshooting tables” on page 31.

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d. Record any POST error messages that are displayed on the monitor. If an

error is displayed, look up the first error in “POST error messages” on page

16.

e. Check the system-error LED on the system-board tray operator panel. If it is

lit, check the system-event log.

Important: If the system-error LED on the front of the system-board tray is

lit but there are no error indications, clear the system-event log. This log does not clear itself, and if it begins to fill up, the system-error LED will be lit. Also, after you complete a repair or correct all conditions in the system-event log, clear the system-event log to turn off the system-error LED.

f. Check for the successful completion of startup, indicated by a readable

display of the operating-system desktop.

3. Are there readable instructions on the main menu? v Yes: Run the diagnostic programs (see “Running the diagnostic programs” on

page 40). – If you receive an error, see “Diagnostic error codes” on page 41. – If the diagnostic programs were completed successfully and you still

suspect a problem, see “Solving undetermined problems” on page 106.

v No: Find the failure symptom in “Troubleshooting tables” on page 31; if

necessary, see “Solving undetermined problems” on page 106.

Important: Clear the system-event log and the POST event log after you correct all

conditions. This will turn off the system-error LED, if all conditions are corrected.

Performing the advanced checkout procedure

This section contains information for trained service technicians.

The no-POST no-video environment occurs when the server does not complete POST and there is no output to the monitor during boot. To perform the no-POST no-video troubleshooting procedure, complete the following steps:

1. Search the Retain tips for a known solution that will correct the problem. Did a Retain tip correct the issue?

v Yes: The problem is solved. v No: Go to step 2.

2. Check the standby power. Are any system LEDs lit or flashing? v Yes: See “System-board LEDs and controls” on page 13 to locate the

system LEDs and to continue troubleshooting.

v No: Go to step 3.

3. Verify that the power supply is receiving power. Is the power properly turned on and are the power-supply fans working?

v Yes: Go to step 4. v No: Go to step 5 on page 30.

4. Remove the system-board tray from the chassis and apply power to the system. Is the fan on the power supply working?

v Yes: (Trained service technician only) Replace the system-board tray. v No: Replace the power supply.

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5. Determine whether power is being applied to the system-board tray. Press the power-control button to turn on the system. Are the system fans working?

v Yes: Go to step 7. v No: Complete the following tasks:

a. Remove the chassis. b. Remove the chassis top cover. c. Reseat the fan packs on the power supply. d. Reseat the chassis in the rack. e. Go to step 6.

6. Is the amber LED on the power supply lit?

v Yes: Replace the power supply. v No: (Trained service technician only) If the amber LED on the power supply

is not lit, reseat the system-board tray.

7. Reseat all of the system board components, including the following components:

v Cables v DIMMs v Optional adapters v Video adapter

Go to step 8.

8. Turn the system on. Does the system boot and display output to the monitor?

v Yes: One of the components was loose. The problem is solved. v No: Go to step 9.

9. Configure the system to the minimum hardware requirements as listed in “Solving undetermined problems” on page 106; then, turn on the system. Does the system boot and display output to the monitor?

v Yes: The problem was caused by one or more of the components that were

removed. Reinstall each device one at a time to isolate the failing component; then, replace the component.

v No: Go to step 10.

10. Test POST by completing the following steps: a. Clear CMOS memory by using the procedure listed in “Clearing CMOS

memory” on page 77. b. Turn on the system. c. Does the system boot and display output to the monitor?

v Yes: Go to step 11.

v No: See the “Solving undetermined problems” on page 106 to continue

troubleshooting.

11. Recover the server firmware: a. Use the server firmware recovery procedure listed in “Starting the backup

server firmware” on page 219. b. Turn on the system. c. Does the system boot and display output to the monitor?

v Yes: The symptom has changed, see “Solving undetermined problems”

on page 106 to continue troubleshooting.

v No: Go to step 12.

12. (Trained service technician only) Replace the system-board tray.

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Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.

If you cannot find a problem in these tables, see “Running the diagnostic programs” on page 40 for information about testing the system-board tray.

If you have just added new software or a new optional device and the system-board tray is not working, complete the following steps before you use the troubleshooting tables:

1. Remove the software or device that you just added.

2. Run the diagnostic tests to determine whether the system-board tray is running correctly.

3. Reinstall the new software or new device.

General problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A cover lock is broken, an LED is not working, or a similar problem has occurred.

If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a trained service technician.

Hard disk drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A hard disk drive has failed, and the associated amber hard disk drive status LED is lit.

Replace the failed hard disk drive (see “Removing and installing a hard disk drive” on page 139).

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A newly installed hard disk drive is not recognized.

Multiple hard disk drives fail. Make sure that the hard disk drive, SAS RAID controller, and system-board tray

1. Observe the associated amber hard disk drive status LED. If the LED is lit, it indicates a drive fault.

2. If the LED is lit, remove the drive from the bay, wait 45 seconds, and reinsert the drive, making sure that the drive assembly connects to the hard disk drive backplane.

3. Observe the associated green hard disk drive activity LED and the amber status LED:

v If the green activity LED is flashing and the amber status LED is not lit, the

drive is recognized by the controller and is working correctly. Run the DSA hard disk drive test to determine whether the drive is detected.

v If the green activity LED is flashing and the amber status LED is flashing

slowly, the drive is recognized by the controller and is rebuilding.

v If neither LED is lit or flashing, check the hard disk drive backplane (go to

step 4).

v If the green activity LED is flashing and the amber status LED is lit, replace

the drive. If the activity of the LEDs remains the same, go to step 4. If the activity of the LEDs changes, return to step 1.

4. Make sure that the hard disk drive backplane is correctly seated. When it is correctly seated, the drive assemblies correctly connect to the backplane without bowing or causing movement of the backplane.

5. Reseat the backplane power cable and repeat steps 1 through 3.

6. Reseat the backplane signal cable and repeat steps 1 through 3.

7. Suspect the backplane signal cable or the backplane: v If the configuration has eight hot-swap bays:

a. Replace the affected backplane signal cable. b. Replace the affected backplane.

v If the configuration has 12 hot-swap bays:

a. Replace the backplane signal cable. b. Replace the backplane. c. Replace the SAS expander card.

8. Run the DSA tests for the SAS controller and hard disk drives: v If the controller passes the test but the drives are not recognized, replace the

backplane signal cable and run the tests again.

v Replace the backplane. v If the controller fails the test, disconnect the backplane signal cable from the

controller and run the tests again.

v If the controller fails the test, replace the controller.

9. See “Problem determination tips” on page 108.

device drivers and firmware are at the latest level. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

Multiple hard disk drives are offline.

A replacement hard disk drive does not rebuild.

A green hard disk drive activity LED does not accurately represent the actual state of the associated drive.

An amber hard disk drive status LED does not accurately represent the actual state of the associated drive.

1. Review the storage subsystem logs for indications of problems within the storage subsystem, such as backplane or cable problems.

2. See “Problem determination tips” on page 108.

1. Make sure that the hard disk drive is recognized by the controller (the green hard disk drive activity LED is flashing).

2. Review the SAS RAID controller documentation to determine the correct configuration parameters and settings.

1. If the green hard disk drive activity LED does not flash when the drive is in use, run the DSA disk drive test.

2. Use one of the following procedures:

v If the drive passes the test, replace the backplane. v If the drive fails the test, replace the drive.

1. If the amber hard disk drive LED and the RAID controller software do not indicate the same status for the drive, complete the following steps:

a. Turn off the system-board tray. b. Reseat the SAS controller. c. Reseat the backplane signal cable, backplane power cable, and SAS

expander card (if the server has 12 drive bays). d. Reseat the hard disk drive. e. Turn on the system-board tray and observe the activity of the hard disk

drive LEDs.

2. See “Problem determination tips” on page 108.

Intermittent problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A problem occurs only occasionally and is difficult to diagnose.

1. Make sure that: v All cables are connected securely to the front of the system-board tray and

the power cord is connected securely to the rear of the chassis.

v When the system-board tray is turned on, air is flowing from the rear of the

chassis. If there is no airflow, the fan assembly is not working. This causes the system-board tray to overheat and shut down.

2. Check the system-event log (see “Event logs” on page 25).

3. See “Solving undetermined problems” on page 106.

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Keyboard or mouse problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

All keyboard and mouse problems.

1. Make sure that the keyboard and mouse cables are securely connected.

2. If you are using a USB keyboard and mouse and they are connected to a USB hub, disconnect the devices from the hub and connect them directly to the system-board tray.

3. Replace the following components one at a time, in the order shown, restarting the system-board tray each time:

a. Keyboard or mouse b. (Trained service technician only) System-board tray

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Memory problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The amount of system memory that is displayed is less than the amount of installed physical memory.

1. Make sure that:

v Memory mirroring does not account for the discrepancy. v The memory modules are seated correctly. v You have installed the correct type of memory. v If you changed the memory, you updated the memory configuration in the

Setup utility.

v All banks of memory are enabled. The software might have automatically

disabled a memory bank when it detected a problem, or a memory bank might have been manually disabled.

2. Check the POST event log for a memory error message. v If a DIMM was disabled by a systems-management interrupt (SMI), replace

the DIMM.

v If a DIMM was disabled by the user or by POST, run the Setup utility and

enable the DIMM.

3. Run memory diagnostics (see “Running the diagnostic programs” on page 40).

4. Make sure that there is no memory mismatch when the system-board tray is at the minimum memory configuration (see “Solving undetermined problems” on page 106 for information about the minimum required configuration).

5. Add one pair of DIMMs at a time, making sure that the DIMMs in each pair match.

6. Reseat the DIMMs.

7. Replace the following components one at a time, in the order shown, restarting the system-board tray each time:

a. DIMMs b. (Trained service technician only) System-board tray

Microprocessor problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

Multiple error codes indicate a microprocessor error.

1. (Trained service technician only) Reseat the microprocessor and restart the system-board tray.

2. Run the DSA Preboot diagnostic program. See “Running the diagnostic programs” on page 40.

3. (Trained service technician only) Replace the microprocessor.

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Optional-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

An IBM optional device that was just installed does not work.

An IBM optional device that used to work does not work now.

1. Make sure that:

v The device is designed for the system-board tray. v You followed the installation instructions that came with the device and the

device is installed correctly.

v You have not loosened any other installed devices or cables. v You updated the configuration information in the Setup utility. Whenever

memory or any other device is changed, you must update the configuration.

2. If the device comes with its own test instructions, use those instructions to test the device.

3. Reseat the device that you just installed.

4. Replace the device that you just installed.

1. Make sure that all of the cable connections for the device are secure.

2. If the device comes with test instructions, use those instructions to test the device.

3. Reseat the failing device.

4. Replace the failing device.

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Power problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The power-control button does not work (the system-board tray does not start).

The system-board tray does not turn off.

The system-board tray unexpectedly shuts down, and the LEDs on the operator panel are not lit.

1. Make sure that the operator panel power-control button is working correctly: a. Disconnect the chassis power cord. b. Reconnect the power cord. c. Press the power-control button.

2. Make sure that: v The power cord is fully seated in the power-supply inlet and connected to a

working electrical outlet and that the power-supply fan is working.

v The system-board tray contains the correct type of DIMMs. v The DIMMs are correctly seated. v The microprocessor is correctly installed.

3. Reseat the following components: a. DIMMs b. Power-supply cables to all internal components c. Power supply

4. Replace the following components one at a time, in the order shown, restarting the system-board tray each time:

a. DIMMs b. Power supply

5. If you just installed an optional device, remove it, and restart the system-board tray. If the system-board tray now starts, you might have installed more devices than the power supply supports.

6. See “Solving undetermined problems” on page 106.

1. Determine whether you are using an Advanced Configuration and Power Interface (ACPI) or a non-ACPI operating system. If you are using a non-ACPI operating system, complete the following steps:

a. Press Ctrl+Alt+Delete. b. Turn off the system-board tray by holding the power-control button for 5

seconds. c. Restart the system-board tray. d. If the system-board tray fails POST and the power-control button does not

work, disconnect the ac power cord for 20 seconds; then, reconnect the ac

power cord and restart the system-board tray.

2. (Trained service technician only) If the problem remains or if you are using an ACPI-aware operating system, suspect the system board.

See “Solving undetermined problems” on page 106.

Chapter 3. Diagnostics 37

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Serial-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The number of serial ports that are identified by the operating system is less than the number of installed serial ports.

A serial device does not work.

1. Make sure that each port is assigned a unique address in the Setup utility and none of the serial ports is disabled. Note: One external serial port is available. A second port (COM2) is reserved for the IMM Serial over LAN (SOL) function.

2. Reseat the serial port adapter, if one is installed.

3. Replace the serial port adapter, if one is installed.

1. Make sure that:

v The device is compatible with the system-board tray. v The serial port is enabled and is assigned a unique address. v The device is connected to the correct connector (see “Operator panel

controls, connectors, and LEDs” on page 8).

2. Reseat the following components: a. Failing serial device b. Serial cable

3. Replace the following components one at a time, in the order shown, restarting the system-board tray each time:

a. Failing serial device b. Serial cable c. (Trained service technician only) System-board tray

Software problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

You suspect a software problem.

38 System x iDataPlex dx360 M2: Problem Determination and Service Guide

1. To determine whether the problem is caused by the software, make sure that: v The system-board tray has the minimum memory that is needed to use the

software. For memory requirements, see the information that comes with the software. Note: If you have just installed an adapter or memory, the system-board tray might have a memory-address conflict.

v The software is designed to operate on the system-board tray. v Other software works on the system-board tray. v The software works on another system-board tray.

2. If you receive any error messages while you use the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem.

3. Contact your place of purchase of the software.

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Universal Serial Bus (USB) port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A USB device does not work. Important: To avoid potential problems during startup, disconnect any USB flash

drives from the system that contain the Smart Launch Utility before you turn on the system-board tray.

1. Make sure that:

v The operating system supports USB devices. v The correct USB device driver is installed.

2. Make sure that the USB configuration options are set correctly in the Setup utility.

3. If you are using a USB hub, disconnect the USB device from the hub and connect it directly to the system-board tray.

4. (Trained service technician only) Replace the system-board tray.

Diagnostic programs, messages, and error codes

The IBM Dynamic System Analysis (DSA) Preboot diagnostic programs are the primary method of testing the major components of the system-board tray. DSA is a system information collection and analysis tool that you can use to provide information to IBM service and support to aid in the diagnosis of the system problems.

To download the latest version of DSA, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA or complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure

might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click System x.

3. Under Popular links, click Software and device drivers.

4. Click Dynamic System Analysis (DSA).

As you run the diagnostic programs, text messages are displayed on the screen and are saved in the test log. A diagnostic text message indicates that a problem has been detected and indicates what action you should take as a result of the text message.

The DSA diagnostic programs collect information about the following aspects of the system:

v System configuration v Network interfaces and settings v Hardware inventory, including PCIe and USB information v Service processor status and configuration v Vital product data, firmware, and server firmware

Chapter 3. Diagnostics 39

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v Drive health information v LSI RAID and adapter configuration v Event logs for RAID controllers and service processors

The DSA diagnostic programs can also provide diagnostics for the following system components, if they are installed in the system:

v Hard disk drives v Memory v Microprocessor v Network devices v IMM I2C bus test

The diagnostic programs create a service data record with information about the server and results from the diagnostics tests you performed. You can output all of the collected information as a compressed XML file that you can send to IBM service and support, view the information locally through a generated text report file, or copy the log to a removable media and view the log from a Web browser. See “Running the diagnostic programs” for more information.

Running the diagnostic programs

Important: The DSA diagnostic programs do not support USB CD-ROM drives. If

you run the DSA diagnostic programs while any USB CD-ROM drives are attached, ignore any optical drive test results that are returned for USB CD-ROM drives. You also can remove USB CD-ROM drives before you run the DSA diagnostic programs to get accurate optical drive test results.

To run the DSA Preboot diagnostic programs, complete the following steps:

1. If the system-board tray is running, turn off the system-board tray and all attached devices.

2. Turn on all attached devices; then, turn on the system-board tray.

3. When the prompt Press F2 for Dynamic System Analysis (DSA) is displayed, press F2.

Note: The DSA Preboot diagnostic program might appear to be unresponsive

for an unusual length of time when you start the program. This is normal operation while the program loads.

4. Optionally, select Exit to DSA to exit from the stand-alone memory diagnostic program.

Note: After you exit from the stand-alone memory diagnostic environment, you

must restart the server to access the stand-alone memory diagnostic environment again.

5. Select gui to display the graphical user interface, or select cmd to display the DSA interactive menu.

6. Follow the instructions on the screen to select the diagnostic test to run.

Follow the actions in the “Diagnostic error codes” on page 41 to solve the problem.

If the diagnostic programs do not detect any hardware errors but the problem remains during normal operations, a software error might be the cause. If you suspect a software problem, see the information that comes with your software.

40 System x iDataPlex dx360 M2: Problem Determination and Service Guide

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A single problem might cause more than one error message. When this happens, correct the cause of the first error message. The other error messages usually will not occur the next time you run the diagnostic programs.

Exception: Reseat all hard disk drives and cables; then, run the hard disk drive

diagnostic tests again. See “Microprocessor problems” on page 35 for information about diagnosing microprocessor problems.

If the system-board tray stops during testing and you cannot continue, restart the system-board tray and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the system-board tray stopped.

Diagnostic text messages

Diagnostic text messages are displayed while the tests are running. A diagnostic text message contains one of the following results:

Passed: The test was completed without any errors.

Failed: The test detected an error.

Aborted: The test could not proceed because of the server configuration.

Viewing the test log

You can use one of the following methods to access the test log when the tests are completed:

v From the DSA command line, issue the DSA CLI view command or select

Diagnostic Event Log from the DSA graphical user interface (GUI).

v From the DSA interactive menu, select getextendedresults. v From the DSA interactive menu, select view to view all of the collected results

and event log data.

v In the DSA GUI, select DSA error log from the System Information page.

You can send the DSA event log file to IBM service and support to aid in diagnosing the server problems or you can use the DSA CLI copy command to copy the log to an external USB device.

Diagnostic error codes

The following table describes the messages that the diagnostic programs might generate and suggested actions to correct the detected problems. Follow the suggested actions in the order in which they are listed in the action column.

Important: The DSA diagnostic programs do not support USB CD-ROM drives. If you run the DSA diagnostic programs while any USB CD-ROM drives are attached, ignore any optical drive test results that are returned for USB CD-ROM drives.

Chapter 3. Diagnostics 41

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Table 2. DSA Preboot messages

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

089-801-xxx CPU CPU Stress

Test

Aborted Internal

program error.

1. Turn off and restart the system.

2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

3. Run the test again.

4. Make sure that the system firmware is at the latest level. The installed firmware level is shown in the diagnostic event log in the Firmware/VPD section for this component. For more information, see “Firmware updates” on page

213.

5. Run the test again.

6. Turn off and restart the system if necessary to recover from a hung state.

7. Run the test again.

8. Replace the following components one at a time, in the order shown, and run this test again to determine whether the problem has been solved:

a. (Trained service technician only)

Microprocessor board

b. (Trained service technician only)

Microprocessor

9. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

42 System x iDataPlex dx360 M2: Problem Determination and Service Guide

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

089-802-xxx CPU CPU Stress

Test

Aborted System

resource availability error.

1. Turn off and restart the system.

2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

3. Run the test again.

5. Run the test again.

6. Turn off and restart the system if necessary to recover from a hung state.

7. Run the test again.

8. Make sure that the system firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213.

9. Run the test again.

10. Replace the following components one at a time, in the order shown, and run this test again to determine whether the problem has been solved:

a. (Trained service technician only)

Microprocessor board

b. (Trained service technician only)

Microprocessor

11. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

089-901-xxx CPU CPU Stress

Test

Failed Test failure.

1. Turn off and restart the system if necessary to recover from a hung state.

2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

3. Run the test again.

213.

5. Run the test again.

6. Turn off and restart the system if necessary to recover from a hung state.

7. Run the test again.

8. Replace the following components one at a time, in the order shown, and run this test again to determine whether the problem has been solved:

a. (Trained service technician only)

Microprocessor board

b. (Trained service technician only)

Microprocessor

9. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

44 System x iDataPlex dx360 M2: Problem Determination and Service Guide

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-801-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: the IMM returned an incorrect response length.

166-802-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: the test cannot be completed for an unknown reason.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the diagnostic event log in the Firmware/VPD section for this component. For more information, see “Firmware updates” on page

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-803-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: the node is busy; try later.

166-804-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: invalid command.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-805-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: invalid command for the given LUN.

166-806-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: timeout while processing the command.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-807-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: out of space.

166-808-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: reservation canceled or invalid reservation ID.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-809-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: request data was truncated.

166-810-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: request data length is invalid.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-811-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: request data field length limit is exceeded.

166-812-xxx IMM IMM I2C Test Aborted IMM I2C Test

stopped a parameter is out of range.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-813-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: cannot return the number of requested data bytes.

166-814-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: requested sensor, data, or record is not present.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

Page 68

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-815-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: invalid data field in the request.

166-816-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: the command is illegal for the specified sensor or record type.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

52 System x iDataPlex dx360 M2: Problem Determination and Service Guide

Page 69

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-817-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: a command response could not be provided.

166-818-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: cannot execute a duplicated request.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

Page 70

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-819-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: a command response could not be provided; the SDR repository is in update mode.

166-820-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: a command response could not be provided; the device is in firmware update mode.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code and IMM firmware are at the latest level.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

54 System x iDataPlex dx360 M2: Problem Determination and Service Guide

Page 71

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-821-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: a command response could not be provided; IMM initialization is in progress.

166-822-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: the destination is unavailable.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

Page 72

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-823-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: cannot execute the command; insufficient privilege level.

166-824-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: cannot execute the command.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

56 System x iDataPlex dx360 M2: Problem Determination and Service Guide

Page 73

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-901-xxx IMM IMM I2C Test Failed The IMM

indicates a failure in the I/O controller hub.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

6. Run the test again.

7. Remove power from the system.

8. (Trained service technician only) Replace the system board.

9. Reconnect the system to power and turn on the system.

10. Run the test again.

11. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

Page 74

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-902-xxx IMM IMM I2C Test Failed The IMM

indicates a failure in the SIO bus.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

6. Run the test again.

7. Turn off the system and disconnect it from the power source.

8. (Trained service technician only) Replace the system board.

9. Reconnect the system to the power source and turn on the system.

10. Run the test again.

11. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

58 System x iDataPlex dx360 M2: Problem Determination and Service Guide

Page 75

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-903-xxx IMM IMM I2C Test Failed The IMM

indicates a failure in the LAN bus.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

6. Make sure that the Ethernet device firmware is at the latest level. The installed firmware level is shown in the diagnostic event log in the Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213.

7. Run the test again.

8. Turn off the system and disconnect it from the power source.

9. (Trained service technician only) Replace the system board.

10. Reconnect the system to the power source and turn on the system.

11. Run the test again.

12. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

Page 76

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-904-xxx IMM IMM I2C Test Failed The IMM

indicates a failure in the LED or CPU temperature bus.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

6. Run the test again.

7. Turn off the system and disconnect it from the power source.

8. (Trained service technician only) Replace the system board.

9. Reconnect the system to the power source and turn on the system.

10. Run the test again.

11. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

60 System x iDataPlex dx360 M2: Problem Determination and Service Guide

Page 77

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-905-xxx IMM IMM I2C Test Failed The IMM

indicates a failure in the VRD bus.

Note: Ignore the error if the hard disk drive backplane is not installed.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

6. Run the test again.

7. Turn off the system and disconnect it from the power source.

8. (Trained service technician only) Reseat the microprocessors.

9. (Trained service technician only) Replace the system board.

10. Reconnect the system to the power source and turn on the system.

11. Run the test again.

12. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

Page 78

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

166-906-xxx IMM IMM I2C Test Failed The IMM

indicates a failure in the VPD Power PSOC.

201-801-xxx Memory Memory Test Aborted Test canceled:

the server firmware programmed the memory controller with an invalid CBAR address

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

6. Run the test again.

7. Turn off the system and disconnect it from the power source.

8. (Trained service technician only) Replace the system board.

9. Reconnect the system to the power source and turn on the system.

10. Run the test again.

11. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the server firmware is at the

latest level. The installed firmware level is shown in the diagnostic event log in the Firmware/VPD section for this component. For more information, see “Firmware updates” on page

213.

4. Run the test again.

5. If the failure remains, go to the IBM Web site for

more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

62 System x iDataPlex dx360 M2: Problem Determination and Service Guide

Page 79

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

201-802-xxx Memory Memory Test Aborted Test canceled:

the end address in the E820 function is less than 16 MB.

201-803-xxx Memory Memory Test Aborted Test canceled:

could not enable the processor cache.

201-804-xxx Memory Memory Test Aborted Test canceled:

the memory controller buffer request failed.

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that all DIMMs are enabled in the Setup utility.

4. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the diagnostic event log in the Firmware/VPD section for this component. For more information, see “Firmware updates” on page

213.

5. Run the test again.

6. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the diagnostic event log in the Firmware/VPD section for this component. For more information, see “Firmware updates” on page

213.

4. Run the test again.

5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off and restart the system.

2. Run the test again.

213.

4. Run the test again.

5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

Page 80

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

201-805-xxx Memory Memory Test Aborted Test canceled:

the memory controller display/alter write operation was not completed.

201-806-xxx Memory Memory Test Aborted Test canceled:

the memory controller fast scrub operation was not completed.

201-807-xxx Memory Memory Test Aborted Test canceled:

the memory controller buffer free request failed.

1. Turn off and restart the system.

2. Run the test again.

213.

4. Run the test again.

5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off and restart the system.

2. Run the test again.

213.

4. Run the test again.

5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off and restart the system.

2. Run the test again.

213.

4. Run the test again.

5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

64 System x iDataPlex dx360 M2: Problem Determination and Service Guide

Page 81

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

201-808-xxx Memory Memory Test Aborted Test canceled:

memory controller display/alter buffer execute error.

201-809-xxx Memory Memory Test Aborted Test canceled

program error: operation running fast scrub.

201-810-xxx Memory Memory Test Aborted Test stopped:

unknown error code xxx received in COMMONEXIT procedure.

1. Turn off and restart the system.

2. Run the test again.

213.

4. Run the test again.

5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

5. Run the test again.

6. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

213.

5. Run the test again.

6. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

Page 82

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

201-901-xxx Memory Memory Test Failed Test failure:

single-bit error, failing DIMM z.

1. Turn off the system and disconnect it from the power source.

2. Reseat DIMM z.

3. Reconnect the system to power and turn on the system.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

5. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the diagnostic event log in the Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213.

6. Run the test again.

7. Replace the failing DIMMs.

8. Re-enable all memory in the Setup utility (see “Using the Setup utility” on page 214).

9. Run the test again.

10. Replace the failing DIMM.

11. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

66 System x iDataPlex dx360 M2: Problem Determination and Service Guide

Page 83

Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

201-902-xxx Memory Memory Test Failed Test failure:

202-801-xxx Memory Memory

Stress Test

Aborted Internal

single-bit and multi-bit error, failing DIMM z

program error.

1. Turn off the system and disconnect it from the power source.

2. Reseat DIMM z.

3. Reconnect the system to power and turn on the system.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

6. Run the test again.

7. Replace the failing DIMMs.

8. Re-enable all memory in the Setup utility see “Using the Setup utility” on page 214).

9. Run the test again.

10. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Turn off and restart the system.

2. Make sure that the DSA code is at the latest

level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

3. Make sure that the server firmware is at the

latest level. The installed firmware level is shown in the diagnostic event log in the Firmware/VPD section for this component. For more information, see “Firmware updates” on page

213.

4. Run the test again.

5. Turn off and restart the system if necessary to

recover from a hung state.

6. Run the memory diagnostics to identify the

specific failing DIMM.

7. If the failure remains, go to the IBM Web site for

more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

202-802-xxx Memory Memory

Stress Test

202-901-xxx Memory Memory

Stress Test

Failed General error:

memory size is insufficient to run the test.

Failed Test failure.

1. Make sure that all memory is enabled by checking the Available System Memory in the Resource Utilization section of the DSA event log. If necessary, enable all memory in the Setup utility (see “Using the Setup utility” on page 214).

2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

3. Run the test again.

4. Run the standard memory test to validate all memory.

5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Run the standard memory test to validate all memory.

2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

3. Turn off the system and disconnect it from power.

4. Reseat the DIMMs.

5. Reconnect the system to power and turn on the system.

6. Run the test again.

7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

215-801-xxx Optical Drive

v Verify

Media Installed

v Read/ Write

Test

v Self-Test

Messages and actions apply to all three tests.

Aborted Unable to

communicate with the device driver.

1. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

2. Run the test again.

3. Check the drive cabling at both ends for loose or broken connections or damage to the cable. Replace the cable if it is damaged.

4. Run the test again.

5. For additional troubleshooting information, go to http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559.

6. Run the test again.

7. Make sure that the system firmware is at the latest level. The installed firmware level is shown in the diagnostic event log in the Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213.

8. Run the test again.

9. Replace the CD/DVD drive.

10. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

215-802-xxx Optical Drive

215-803-xxx Optical Drive

v Verify

Media Installed

v Read/ Write

Test

v Self-Test

Messages and actions apply to all three tests.

v Verify

Media Installed

v Read/ Write

Test

v Self-Test

Messages and actions apply to all three tests.

Aborted The media tray

is open.

Failed The disc might

be in use by the system.

1. Close the media tray and wait 15 seconds.

2. Run the test again.

3. Insert a new CD/DVD into the drive and wait for 15 seconds for the media to be recognized.

4. Run the test again.

5. Check the drive cabling at both ends for loose or broken connections or damage to the cable. Replace the cable if it is damaged.

6. Run the test again.

7. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

8. Run the test again.

9. For additional troubleshooting information, go to http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559.

10. Run the test again.

11. Replace the CD/DVD drive.

12. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Wait for the system activity to stop.

2. Run the test again

3. Turn off and restart the system.

4. Run the test again.

5. Replace the CD/DVD drive.

6. If the failure remains, go to the IBM Web site for

more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

215-901-xxx Optical Drive

215-902-xxx Optical Drive

v Verify

Media Installed

v Read/ Write

Test

v Self-Test

Messages and actions apply to all three tests.

v Verify

Media Installed

v Read/ Write

Test

v Self-Test

Messages and actions apply to all three tests.

Aborted Drive media is

not detected.

Failed Read

miscompare.

1. Insert a CD/DVD into the drive or try a new media, and wait for 15 seconds.

2. Run the test again.

3. Check the drive cabling at both ends for loose or broken connections or damage to the cable. Replace the cable if it is damaged.

4. Run the test again.

5. For additional troubleshooting information, go to http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559.

6. Run the test again.

7. Replace the CD/DVD drive.

8. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Insert a CD/DVD into the drive or try a new media, and wait for 15 seconds.

2. Run the test again.

3. Check the drive cabling at both ends for loose or broken connections or damage to the cable. Replace the cable if it is damaged.

4. Run the test again.

5. For additional troubleshooting information, go to http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559.

6. Run the test again.

7. Replace the CD/DVD drive.

8. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

215-903-xxx Optical Drive

215-904-xxx Optical Drive

v Verify

Media Installed

v Read/ Write

Test

v Self-Test

Messages and actions apply to all three tests.

v Verify

Media Installed

v Read/ Write

Test

v Self-Test

Messages and actions apply to all three tests.

Aborted Could not

access the drive.

Failed A read error

occurred.

1. Insert a CD/DVD into the drive or try a new media, and wait for 15 seconds.

2. Run the test again.

3. Check the drive cabling at both ends for loose or broken connections or damage to the cable. Replace the cable if it is damaged.

4. Run the test again.

5. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA.

6. Run the test again.

7. For additional troubleshooting information, go to http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559.

8. Run the test again.

9. Replace the CD/DVD drive.

10. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Insert a CD/DVD into the drive or try a new

media, and wait for 15 seconds.

2. Run the test again.

3. Check the drive cabling at both ends for loose or

broken connections or damage to the cable. Replace the cable if it is damaged.

4. Run the test again.

5. For additional troubleshooting information, go to

http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559.

6. Run the test again.

7. Replace the CD/DVD drive.

8. If the failure remains, go to the IBM Web site for

more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

217-900-xxx Hard Drive Disk Drive

405-901-xxx Broadcom

Ethernet Device

405-901-xxx Broadcom

Ethernet Device

Self Test

Test Control Registers

Test MII Registers

Failed

1. Reseat all hard disk drive backplane connections at both ends.

2. Reseat the all drives.

3. Run the test again.

4. Make sure that the firmware is at the latest level.

5. Run the test again.

6. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Make sure that the component firmware is at the latest level. The installed firmware level is shown in the diagnostic event log in the Firmware/VPD section for this component. For more information, see “Firmware updates” on page

213.

2. Run the test again.

3. Replace the component that is causing the error. If the error is caused by an adapter, replace the adapter. Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component.

4. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

213.

2. Run the test again.

4. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

405-903-xxx Broadcom

Ethernet Device

405-904-xxx Broadcom

Ethernet Device

Test EEPROM Failed

FIFO Failed

213.

2. Run the test again.

4. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

213.

2. Run the test again.

4. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

405-905-xxx Broadcom

Ethernet Device

405-906-xxx Broadcom

Ethernet Device

Test Interrupt Failed

Test Loop back at Physical Layer

Failed

213.

2. Run the test again.

3. Check the interrupt assignments in the PCI Hardware section of the DSA event log. If the Ethernet device is sharing interrupts, if possible, use the Setup utility see “Using the Setup utility” on page 214) to assign a unique interrupt to the device.

4. Replace the component that is causing the error. If the error is caused by an adapter, replace the adapter. Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component.

5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

1. Check the Ethernet cable for damage and make sure that the cable type and connection are correct.

2. Make sure that the component firmware is at the latest level. The installed firmware level is shown in the diagnostic event log in the Firmware/VPD section for this component. For more information, see “Firmware updates” on page

213.

3. Run the test again.

5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

Chapter 3. Diagnostics

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Table 2. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and

which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained

service technician.

Message number Component Test State Description Action

405-907-xxx Broadcom

Ethernet Device

405-908-xxx Broadcom

Ethernet Device

Test Loop back at MAC-Layer

Test LEDs Failed

Failed

213.

2. Run the test again.

4. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

213.

2. Run the test again.

4. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.

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Clearing CMOS memory

To clear the CMOS memory, complete the following steps:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 123.

2. Turn off the system-board tray and all attached devices; then, disconnect the chassis power cord and external cables.

3. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis” on page 126 or “Removing the system-board tray from a 3U chassis” on page 128).

4. If an expansion enclosure is installed, remove it (see “Removing an expansion enclosure from a system-board tray” on page 131); otherwise, remove the system-board tray cover (see “Removing the system-board tray cover” on page

125).

5. Remove the battery (see “Removing the battery” on page 137).

6. Locate the Clear CMOS jumper (JP1) (see “System-board jumpers” on page

12).

7. Move the jumper from pins 1 and 2 to pins 2 and 3.

8. Wait approximately 10 seconds; then, move the jumper back to pins 1 and 2.

9. Install the battery (see “Installing the battery” on page 138).

10. Install the expansion enclosure, if you removed one (see “Installing an expansion enclosure on a system-board tray” on page 132); otherwise, install the system-board tray cover (see “Installing the system-board tray cover” on page 125).

11. Install the system-board tray in the chassis (see “Installing the system-board tray in a 2U chassis” on page 127 or “Installing the system-board tray in a 3U chassis” on page 129).

12. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the system-board tray.

13. Run the Setup utility and set configuration parameters as necessary (see “Using the Setup utility” on page 214 for information).

Updating (flash-updating) the server firmware

Periodically, IBM makes new levels of server firmware available on the Web. Always check http://www.ibm.com/systems/support/ for the latest level of server firmware, device drivers, documentation, and hints and tips. You can use one of the following methods to update (flash-update) the server firmware on the system-board tray:

v Download the server firmware update file directly to the hard disk drive. v Download the server firmware update file to an external USB device, such as a

USB flash drive; then, start the system-board tray with the external USB device attached to the system-board tray to update the server firmware.

v Download the server firmware update file to a CD or DVD (you must attach an

optional external USB portable CD or DVD drive to the system-board tray); then, start the system-board tray with the CD or DVD in the CD or DVD drive to update the server firmware.

One file type is available for each of these methods. The description next to each file indicates the type of medium to which you can download the file. A readme file is also available with instructions for installing the server firmware update.

Chapter 3. Diagnostics 77

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Important: Some cluster solutions require specific code levels or coordinated code

updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

To download the UEFI (flash) update files, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure

might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click System x.

3. Under Popular links, click Software and device drivers.

4. Click System x iDataPlex dx360 M2 server to display the matrix of downloadable files.

5. Select the applicable file for your operating system and the file type for the medium that you want to use; then, download the flash UEFI update.

6. Update the server firmware and follow the instructions in the readme file that comes with the update file.

Note: Always reset the Setup utility to the default values after you update the

server firmware.

7. Restart the system-board tray.

System-event log

The system-event log contains messages of three types:

Information Information messages do not require action; they record significant

Warning Warning messages do not require immediate action; they indicate

Error Error messages might require action; they indicate system errors,

system-level events, such as when the server is started.

possible problems, such as when the recommended maximum ambient temperature is exceeded.

such as when a fan is not detected.

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Integrated management module error messages

The following table describes the possible integrated management module error messages and suggested actions to correct the detected problems.

Table 3. Integrated management module error messages

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message Severity Description Action

%1 Platform Watchdog Timer expired for %2. (%1 = OS Watchdog or Loader Watchdog; %2 = OS Watchdog or Loader Watchdog)

A diagnostic interrupt has occurred on system %1. (%1 = CIM_ComputerSystem. ElementName)

A software NMI has occurred on system %1. (%1 = CIM_ComputerSystem. ElementName)

Error A Platform Watchdog Timer Expired

event has occurred.

Error An operator information panel

NMI/diagnostic interrupt has occurred.

Error A software NMI has occurred.

1. Reconfigure the watchdog timer to a higher value.

2. Make sure that the IMM Ethernet over USB interface is enabled.

3. Reinstall the RNDIS or cdc_ether device driver for the operating system.

4. Disable the watchdog.

5. Check the integrity of the installed operating system.

If the NMI button on the operator information panel has not been pressed, complete the following steps:

1. Make sure that the NMI button is not pressed.

2. Replace the operator information panel cable.

3. Replace the operator information panel.

1. Check the device driver.

2. Reinstall the device driver.

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Table 3. Integrated management module error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message Severity Description Action

A Uncorrectable Bus Error has occurred on system %1. (%1 = CIM_ComputerSystem. ElementName)

An Over-Temperature Condition has been detected on the Processor CPU n Status. (n = microprocessor number)

Error A bus uncorrectable error has

occurred. (Sensor = Critical Int CPU)

Error An overtemperature condition has

occurred for microprocessor n. (n = microprocessor number)

1. Check the system-event log.

2. Check the microprocessor error LEDs.

3. Remove the failing microprocessor from the system board.

4. Check for a UEFI firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

5. Make sure that the two microprocessors are matching (see “Installing a microprocessor and heat sink” on page 199 for information about microprocessor requirements).

6. (Trained service technician only) Replace the system board.

1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.

2. Make sure that the heat sink for microprocessor n is installed correctly.

3. (Trained service technician only) Replace microprocessor n.

(n = microprocessor number)

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Table 3. Integrated management module error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message Severity Description Action

An SM BIOS Uncorrectable CPU complex error for Processor CPU n Status has asserted. (n = microprocessor number)

Error An SMBIOS uncorrectable CPU

complex error has asserted.

1. Check for a UEFI firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

2. Make sure that the installed microprocessors are compatible with each other (see “Installing a microprocessor and heat sink” on page 199 for information about microprocessor requirements).

3. (Trained service technician only) Reseat microprocessor n.

4. (Trained service technician only) Replace microprocessor n.

(n = microprocessor number)

Attempting to %1 server %2 by user %3. (%1 = Power Up, Power

Info A user has used the IMM to

perform a power function on the server.

No action; information only.

Down, Power Cycle, or Reset; %2 = IBM_ComputerSystem. ElementName; %3 = user ID)

Certificate Authority %1 has detected a %2 Certificate Error. (%1 = IBM_Certificate Authority.CADistinguished Name; %2 = CIM_PublicKeyCertificate. ElementName)

Error A problem has occurred with the

SSL Server, SSL Client, or SSL Trusted CA certificate that has been imported into the IMM. The imported certificate must contain a public key that corresponds to the key pair that was previously

1. Make sure that the certificate that you are importing is correct.

2. Try importing the certificate again.

generated by the Generate a New

Key and Certificate Signing Request link.

DHCP setting changed to %1 by user %2. (%1 =

Info A user has changed the DHCP

mode.

No action; information only.

DHCP addressing mode, %2 = user ID)

Chapter 3. Diagnostics 81

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Table 3. Integrated management module error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message Severity Description Action

DHCP[%1] failure, no IP address assigned. (%1 = IP address, xxx.xxx.xxx.xxx)

ENET[0] DHCP-HSTN=%1, DN=%2, IP@=%3, SN=%4, GW@=%5, DNS1@=%6. (%1 = CIM_DNSProtocolEndpoint. Hostname; %2 = CIM_DNSProtocolEndpoint. DomainName; %3 = CIM_IPProtocolEndpoint IPv4Address; %4 = CIM_IPProtocolEndpoint. SubnetMask; %5 = IP address, xxx.xxx.xxx.xxx; %6 = IP address, xxx.xxx.xxx.xxx)

ENET[0] IP-Cfg:HstName=%1, IP@%2, NetMsk=%3, GW@=%4. (%1 = CIM_DNSProtocolEndpoint. Hostname; %2 = CIM_StaticIPSettingData. IPv4Address; %3 = CIM_StaticIPSettingData. SubnetMask; %4 = CIM_StaticIPSettingData. DefaultGatewayAddress)

Ethernet Data Rate modified from %1 to %2 by user %3. (%1 = CIM_Ethernet Port.Speed; %2 = CIM_EthernetPort.Speed; %3 = user ID)

Info A DHCP server has failed to assign

an IP address to the IMM.

Info The DHCP server has assigned an

IMM IP address and configuration.

Info An IMM IP address and

configuration have been assigned using client data.

Info A user has modified the Ethernet

port data rate.

1. Make sure that the network cable is connected.

2. Make sure that there is a DHCP server on the network that can assign an IP address to the IMM.

No action; information only.

82 System x iDataPlex dx360 M2: Problem Determination and Service Guide

Page 99

Table 3. Integrated management module error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message Severity Description Action

Ethernet Duplex setting modified from %1 to %2 by

Info A user has modified the Ethernet

port duplex setting.

No action; information only.

user %3. (%1 = CIM_ EthernetPort.FullDuplex; %2 = CIM_ EthernetPort.FullDuplex; %3 = user ID)

Ethernet Duplex setting modified from %1 to %2 by

Info A user has modified the Ethernet

port MAC address setting.

No action; information only.

user %3. (%1 = CIM_EthernetPort.Network Addresses; %2 = CIM_EthernetPort.Network Addresses; %3 = user ID)

Ethernet interface %1 by user %2. (%1 =

Info A user has enabled the Ethernet

interface.

No action; information only.

CIM_EthernetPort.Enabled State; %2 = user ID)

Ethernet locally administered MAC address modified from %1 to %2 by user %3. (%1 =

Info A user has modified the locally

administered Ethernet port MAC address setting.

No action; information only.

CIM_EthernetPort.Network Addresses; %2 = CIM_EthernetPort.Network Addresses; %3 = user ID)

Ethernet MTU setting modified from %1 to %2 by

Info A user has modified the Ethernet

port MTU setting.

No action; information only.

user %3. (%1 = CIM_EthernetPort.Active MaximumTransmissionUnit; %2 = CIM_EthernetPort.Active MaximumTransmissionUnit; %3 = user ID)

Chapter 3. Diagnostics 83

Page 100

Table 3. Integrated management module error messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable

units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message Severity Description Action

Failure Predicted on drive n for array %1. (n = hard disk drive number, %1 = CIM_ComputerSystem. ElementName)

Fault in slot System board on system %1. (%1 = CIM_ComputerSystem. ElementName)

Flash of %1 from %2 failed for user %3. (%1 = CIM_ManagedElement. ElementName; %2 = Web or LegacyCLI; %3 = user ID)

Warning Predicted failure on a drive.

Error A PCI slot error has occurred.

Info An attempt to update a firmware

component from the interface and IP address has failed.

1. Run the hard disk drive diagnostic test on drive n.

2. Reseat the following components:

a. Hard disk drive b. Cable from the system

board to the backplane

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Hard disk drive b. Cable from the system

board to the backplane

c. Hard disk drive backplane

1. Check the riser-card LEDs.

2. Reseat the affected adapters and riser card.

3. Update the server and adapter firmware (UEFI and IMM). Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

4. Remove both adapters.

5. Replace the PCIe adapter.

6. Replace the riser card.

7. (Trained service technician only) Replace the system board.

Try to update the firmware again.

84 System x iDataPlex dx360 M2: Problem Determination and Service Guide