IBM System x3650 Type 7979, System x3650 Type 1914 Problem Determination And Service Manual
IBM System x3650 Ty pe 7979 and 1914
Problem Dete rminatio n and Service Guid e
IBM System x3650 Ty pe 7979 and 1914
Problem Dete rminatio n and Service Guid e
Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page
165.
Seventh Edition (November 2006)
© Copyright International Business Machines Corporation 2006. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Guidelines for trained service technicians . . . . . . . . . . . . . . . viii
Inspecting for unsafe conditions . . . . . . . . . . . . . . . . . viii
Guidelines for servicing electrical equipment . . . . . . . . . . . . . viii
Safety statements . . . . . . . . . . . . . . . . . . . . . . . .x
Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1
Related documentation . . . . . . . . . . . . . . . . . . . . . .1
Notices and statements in this document . . . . . . . . . . . . . . . .2
Features and specifications . . . . . . . . . . . . . . . . . . . . .3
Server controls, LEDs, and connectors . . . . . . . . . . . . . . . .5
Front view . . . . . . . . . . . . . . . . . . . . . . . . . .5
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . .7
Internal connectors, LEDs, and jumpers . . . . . . . . . . . . . . . .8
System-board option connectors . . . . . . . . . . . . . . . . . .9
PCI riser-card option connectors . . . . . . . . . . . . . . . . .10
Power-backplane-board connectors . . . . . . . . . . . . . . . .10
System-board internal cable connectors . . . . . . . . . . . . . . .11
System-board external connectors . . . . . . . . . . . . . . . . .12
System-board switches and jumpers . . . . . . . . . . . . . . . .13
System-board LEDs . . . . . . . . . . . . . . . . . . . . . .15
Riser-card assembly LEDs . . . . . . . . . . . . . . . . . . .16
Chapter 2. Diagnostics . . . . . . . . . . . . . . . . . . . . .17
Diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . .17
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
POST beep codes . . . . . . . . . . . . . . . . . . . . . .17
Error logs . . . . . . . . . . . . . . . . . . . . . . . . . .26
POST error codes . . . . . . . . . . . . . . . . . . . . . . .28
Checkout procedure . . . . . . . . . . . . . . . . . . . . . . .34
About the checkout procedure . . . . . . . . . . . . . . . . . .34
Performing the checkout procedure . . . . . . . . . . . . . . . .35
Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . .36
CD or DVD drive problems . . . . . . . . . . . . . . . . . . .36
General problems . . . . . . . . . . . . . . . . . . . . . . .37
Hard disk drive problems . . . . . . . . . . . . . . . . . . . .37
Intermittent problems . . . . . . . . . . . . . . . . . . . . . .38
USB keyboard, mouse, or pointing-device problems . . . . . . . . . .39
Memory problems . . . . . . . . . . . . . . . . . . . . . . .40
Microprocessor problems . . . . . . . . . . . . . . . . . . . .41
Monitor problems . . . . . . . . . . . . . . . . . . . . . . .41
Optional-device problems . . . . . . . . . . . . . . . . . . . .44
Power problems . . . . . . . . . . . . . . . . . . . . . . .45
Serial port problems . . . . . . . . . . . . . . . . . . . . . .47
ServerGuide problems . . . . . . . . . . . . . . . . . . . . .48
Software problems . . . . . . . . . . . . . . . . . . . . . .48
Universal Serial Bus (USB) port problems . . . . . . . . . . . . . .49
Video problems . . . . . . . . . . . . . . . . . . . . . . . .49
Light path diagnostics . . . . . . . . . . . . . . . . . . . . . .49
Remind button . . . . . . . . . . . . . . . . . . . . . . . .51
Light path diagnostics LEDs . . . . . . . . . . . . . . . . . . .52
Power-supply LEDs . . . . . . . . . . . . . . . . . . . . . . .53
Diagnostic programs, messages, and error codes . . . . . . . . . . . .54
© Copyright IBM Corp. 2006 iii
Running the diagnostic programs . . . . . . . . . . . . . . . . .55
Diagnostic text messages . . . . . . . . . . . . . . . . . . . .56
Viewing the test log . . . . . . . . . . . . . . . . . . . . . .56
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . .56
Recovering the BIOS code . . . . . . . . . . . . . . . . . . . .65
System event/error log messages . . . . . . . . . . . . . . . . . .68
Solving power problems . . . . . . . . . . . . . . . . . . . . .74
Solving Ethernet controller problems . . . . . . . . . . . . . . . . .75
Solving undetermined problems . . . . . . . . . . . . . . . . . . .76
Problem determination tips . . . . . . . . . . . . . . . . . . . .77
Calling IBM for service . . . . . . . . . . . . . . . . . . . . . .78
Chapter 3. Parts listing, Type 7979 and 1914 server . . . . . . . . . .79
Replaceable server components . . . . . . . . . . . . . . . . . .79
View 1 . . . . . . . . . . . . . . . . . . . . . . . . . . .80
View 2 . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . .84
Chapter 4. Removing and replacing server components . . . . . . . .87
Installation guidelines . . . . . . . . . . . . . . . . . . . . . .87
System reliability guidelines . . . . . . . . . . . . . . . . . . .88
Working inside the server with the power on . . . . . . . . . . . . .88
Handling static-sensitive devices . . . . . . . . . . . . . . . . .89
Returning a device or component . . . . . . . . . . . . . . . . .89
Removing and replacing Tier 1 CRUs . . . . . . . . . . . . . . . .90
Removing the cover . . . . . . . . . . . . . . . . . . . . . .90
Installing the cover . . . . . . . . . . . . . . . . . . . . . .91
Removing the microprocessor air baffle . . . . . . . . . . . . . . .91
Installing the microprocessor air baffle . . . . . . . . . . . . . . .92
Removing the DIMM air baffle . . . . . . . . . . . . . . . . . .92
Removing the fan-bracket assembly . . . . . . . . . . . . . . . .93
Installing the fan-bracket assembly . . . . . . . . . . . . . . . .95
Installing the DIMM air baffle . . . . . . . . . . . . . . . . . . .96
Removing the riser-card assembly . . . . . . . . . . . . . . . . .96
Installing the riser-card assembly . . . . . . . . . . . . . . . . .98
Removing an adapter . . . . . . . . . . . . . . . . . . . . .98
Installing an adapter . . . . . . . . . . . . . . . . . . . . . .99
Removing a Remote Supervisor Adapter II SlimLine . . . . . . . . . . 101
Installing a Remote Supervisor Adapter II SlimLine . . . . . . . . . . 102
Removing the ServeRAID SAS controller . . . . . . . . . . . . . . 102
Installing a ServeRAID SAS controller . . . . . . . . . . . . . . . 103
Removing a hard disk drive . . . . . . . . . . . . . . . . . . . 105
Installing a hard disk drive . . . . . . . . . . . . . . . . . . . 105
Removing a CD-RW/DVD drive . . . . . . . . . . . . . . . . . 107
Installing a CD-RW/DVD drive . . . . . . . . . . . . . . . . . . 108
Removing an optional tape drive . . . . . . . . . . . . . . . . . 108
Installing an optional tape drive . . . . . . . . . . . . . . . . . 109
Removing a memory module (DIMM) . . . . . . . . . . . . . . .114
Installing a memory module . . . . . . . . . . . . . . . . . . .114
Removing a hot-swap fan . . . . . . . . . . . . . . . . . . .116
Installing a hot-swap fan . . . . . . . . . . . . . . . . . . . .117
Removing a hot-swap power supply . . . . . . . . . . . . . . . .118
Installing a hot-swap power supply . . . . . . . . . . . . . . . .119
Removing the battery . . . . . . . . . . . . . . . . . . . . . 121
Installing the battery . . . . . . . . . . . . . . . . . . . . . 122
Removing and replacing Tier 2 CRUs . . . . . . . . . . . . . . . . 124
iv IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
Removing the operator information panel assembly . . . . . . . . . . 124
Installing the operator information panel assembly . . . . . . . . . . 125
Removing the power backplane . . . . . . . . . . . . . . . . . 126
Installing the power backplane . . . . . . . . . . . . . . . . . . 127
Removing the CD/DVD media backplane . . . . . . . . . . . . . . 128
Installing the CD/DVD media backplane . . . . . . . . . . . . . . 129
Installing and removing the hard disk drive backplane . . . . . . . . . 129
Removing and replacing FRUs . . . . . . . . . . . . . . . . . . 134
Removing a microprocessor . . . . . . . . . . . . . . . . . . 134
Installing a microprocessor . . . . . . . . . . . . . . . . . . . 135
Removing a heat-sink retention module . . . . . . . . . . . . . . 138
Installing a heat-sink retention module . . . . . . . . . . . . . . . 139
Removing the system board and shuttle . . . . . . . . . . . . . . 140
Installing the system board and shuttle . . . . . . . . . . . . . . 141
Removing the 3.5-inch center bracket . . . . . . . . . . . . . . . 143
Installing the 3.5-inch center bracket . . . . . . . . . . . . . . . 143
Chapter 5. Configuration information and instructions . . . . . . . . 145
Updating the firmware . . . . . . . . . . . . . . . . . . . . . . 145
Configuring the server . . . . . . . . . . . . . . . . . . . . . . 145
Using the ServerGuide Setup and Installation CD . . . . . . . . . . . 145
Using the Configuration/Setup Utility program . . . . . . . . . . . . 146
Using the ServeRAID configuration programs . . . . . . . . . . . . 146
Using the RAID configuration programs . . . . . . . . . . . . . . 147
Using the baseboard management controller . . . . . . . . . . . . 149
Appendix A. Getting help and technical assistance . . . . . . . . . . 163
Before you call . . . . . . . . . . . . . . . . . . . . . . . . 163
Using the documentation . . . . . . . . . . . . . . . . . . . . . 163
Getting help and information from the World Wide Web . . . . . . . . . 164
Software service and support . . . . . . . . . . . . . . . . . . . 164
Hardware service and support . . . . . . . . . . . . . . . . . . . 164
Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . 165
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . 165
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 166
Product recycling and disposal . . . . . . . . . . . . . . . . . . 167
Battery return program . . . . . . . . . . . . . . . . . . . . . 168
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 169
Federal Communications Commission (FCC) statement . . . . . . . . 169
Industry Canada Class A emission compliance statement . . . . . . . . 169
Australia and New Zealand Class A statement . . . . . . . . . . . . 169
United Kingdom telecommunications safety requirement . . . . . . . . 169
European Union EMC Directive conformance statement . . . . . . . . 169
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 170
Chinese Class A warning statement . . . . . . . . . . . . . . . . 170
Japanese Voluntary Control Council for Interference (VCCI) statement 170
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Contents v
vi IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2006 vii
Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
v Electrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
v Explosive hazards, such as a damaged CRT face or a bulging capacitor.
v Mechanical hazards, such as loose or missing hardware.
inspect the product for potential unsafe conditions, complete the following steps:
To
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
v Make sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
v Make sure that the power cord is the correct type, as specified in “Power
cords” on page 84.
v Make sure that the insulation is not frayed or worn.
Remove the cover.
4.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
v Check the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
v Use only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical currents.
v Regularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
v Do not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
v Some rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
v Do not work alone under hazardous conditions or near equipment that has
hazardous voltages.
v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
v Disconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
v Before you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
v Never assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
v If you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
– When using a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
Use extreme care when measuring high voltages.
v
v To ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
v If an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety ix
Safety statements
Important:
Each caution and danger statement in this documentation begins with a number.
This number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.
For example, if a caution statement begins with a number 1, translations for that
caution statement appear in the Safety Information document under statement 1.
Be sure to read all caution and danger statements in this documentation before
performing the instructions. Read any additional safety information that comes with
your server or optional device before you install the device.
x IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
Statement 1:
DANGER
Electrical
current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal
cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
5. Turn device ON.
Safety xi
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose
of the battery as required by local ordinances or regulations.
xii IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
laser products contain an embedded Class 3A or Class 3B laser
Some
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
Safety xiii
Statement 4:
≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
xiv IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 26:
CAUTION:
Do not place any object on top of rack-mounted devices.
Attention: This server is suitable for use on an IT power distribution system,
whose maximum phase to phase voltage is 240 V under any distribution fault
condition.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Safety xv
xvi IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in your IBM
®
System x3650 Type 7979 and 1914
server. It describes the diagnostic tools that come with the server, error codes and
suggested actions, and instructions for replacing failing components.
Attention: The most recent version of this document is available at
http://www.ibm.com/servers/eserver/support/xseries/index.html.
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.
The server has two model styles, which are based on the size and number of hard
disk drive bays:
v The 3.5-inch models have six 3.5-inch hot-swap hard disk drive bays. Install only
3.5-inch drives in these models. If you intend to install a tape drive option, the
tape drive will occupy two of the six 3.5-inch drive bays.
v The 2.5-inch models have eight 2.5-inch hot-swap hard disk drive bays and one
3.5-inch tape drive bay. Install only 2.5-inch hard disk drives and an optional
3.5-inch tape drive in these models.
Throughout this documentation, the terms 2.5-inch models and 3.5-inch models are
used to distinguish between the server styles.
Related documentation
In addition to this document, the following documentation also comes with the
server:
v Installation Guide
This printed document contains instructions for setting up the server and basic
instructions for installing some options.
© Copyright IBM Corp. 2006 1
v User’s Guide
This document is in Portable Document Format (PDF) on the IBM System x
Documentation CD. It provides general information about the server, including
information about features, and how to configure the server. It also contains
detailed instructions for installing, removing, and connecting optional devices that
the server supports.
v Rack Installation Instructions
This printed document contains instructions for installing the server in a rack.
v Safety Information
This document is in PDF on the IBM System x Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has a number that you can use to locate the
corresponding statement in your language in the Safety Information document.
v Warranty and Support Information
This document is in PDF on the System x Documentation CD. It contains
information about the terms of the warranty and getting service and assistance.
Depending
on the server model, additional documentation might be included on the
IBM System x Documentation CD.
The System x and xSeries Tools Center is an online information center that
contains information about tools for updating, managing, and deploying firmware,
device drivers, and operating systems. The System x and xSeries Tools Center is at
http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.
The server might have features that are not described in the documentation that
you received with the server. The documentation might be updated occasionally to
include information about those features, or technical updates might be available to
provide additional information that is not included in the server documentation.
These updates are available from the IBM Web site. To check for updated
documentation and technical updates, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html.
2. From the Hardware list, select System x3650 and click Go.
3. Click the Install and use tab.
4. Click Product documentation.
Notices and statements in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM System x
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
2 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Features and specifications
The following information is a summary of the features and specifications of the
server. Depending on the server model, some features might not be available, or
some specifications might not apply.
Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment
is referred to as a unit, or “U.” A 1-U-high device is 1.75 inches tall.
Notes:
1. Power consumption and heat output vary depending on the number and type of
optional features installed and the power-management optional features in use.
2. The sound levels were measured in controlled acoustical environments
according to the procedures specified by the American National Standards
Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO
9296. Actual sound-pressure levels in a given location might exceed the
average values stated because of room reflections and other nearby noise
sources. The declared sound-power levels indicate an upper limit, below which
a large number of computers will operate.
Chapter 1. Introduction 3
Table 1. Features and specifications
Microprocessor:
®
™
v Intel
Xeon
FC-LGA 771
dual-core with 4096 KB (minimum)
Level-2 cache
v Support for up to two
microprocessors
v Support for Intel Extended Memory
64 Technology (EM64T)
Note:
v Use the Configuration/Setup Utility
program to determine the type and
speed of the microprocessors.
v For a list of supported
microprocessors, see
http://www.ibm.com/servers/eserver/
serverproven/compat/us/
Memory:
v Twelve DIMM connectors
v Minimum: 1 GB
v Maximum: 48 GB
v Type: Fully Buffered DIMM (FBD)
PC2-5300 DIMMs only
v Sizes: 512 MB, 1 GB, 2 GB, or
4 GB (when available), in pairs
™
supported
v Chipkill
Drives:
CD/DVD: IDE 24x CD-RW/ 8x DVD
combination
Expansion bays:
v Hot-swap hard disk drive bays:
SAS only. Number and size depend
on the server model. One of the
following configurations:
– Six 3.5-inch drive bays (optional
tape drive requires two of these
bays)
– Eight 2.5-inch drive bays and
one tape drive bay
v
One 5.25-inch Ultrabay Enhanced
bay (CD-RW/DVD drive installed)
Expansion
slots:
v Two PCI Express x8 slots (x4
lanes) on system board (low profile)
v Support for either of the following
optional riser cards:
– Riser card with two PCI Express
x8 slots (x8 lanes) (standard)
– Riser card with two 133
MHz/64-bit PCI-X slots
Hot-swap
fans:
v Standard: Five
v Maximum: Te n - provide redundant
cooling
Hot-swap power supplies:
835 watts (100-240 V ac)
v Minimum: One
v Maximum: Two - provide
redundant power
(2 U):
Size
v Height: 85.4 mm (3.36 in.)
v Depth: 705 mm (27.8 in.)
v Width: 443.6 mm (17.5 in.)
v Weight: approximately 21.09 kg
(46.5 lb) to 29.03 kg (64 lb)
depending upon configuration
Integrated
functions:
v Baseboard management controller
v Two Broadcom 10/100/1000
Ethernet controllers with Wake on
®
LAN
support and TCP/IP Offload
Engine (TOE) support
v One RAID controller, active only
when a ServeRAID 8k or 8k-l SAS
controller is installed
v One serial port
v One serial-attached SCSI (SAS)
controller
v Seven Universal Serial Bus (USB)
ports (two on front and four on
rear of server, plus one internal),
v2.0 supporting v1.1
v Two video ports (one on front and
one on rear of server)
v One internal serial ATA ( SATA)
connector for tape
v Support for Remote Supervisor
Adapter II SlimLine
Note:
In messages and
documentation, the term service
processor refers to the baseboard
management controller or the
optional Remote Supervisor Adapter
II SlimLine.
Video controller:
v ATI RN50 video on system board
v Compatible with SVGA and VGA
v 16 MB DDR video memory
ServeRAID
SAS controller:
v ServeRAID™-8k-l SAS Controller
that supports RAID levels 0, 1, 10
(standard)
v Upgradeable to ServeRAID-8k
SAS Controller, 256 MB with
battery backup, that supports
RAID levels 0, 1, 1E, 5, 6, and 10
Environment:
v Air temperature:
– Server on: 10° to 35°C (50.0° to
95.0°F); altitude: 0 to 914.4 m
(3000 ft). Decrease system
temperature by 0.75°C for every
1000-foot increase in altitude.
– Server off: 10° to 43°C (50.0° to
109.4°F); maximum altitude: 2133
m (7000 ft)
– Shipment: -40° to +60°C (-40° to
140°F); maximum altitude: 2133
m (7000 ft)
v
Humidity:
– Server on/off: 8% to 80%
– Shipment: 5% to 100%
Acoustical
noise emissions:
v Declared sound power, idle: 6.8 bel
v Declared sound power, operating:
6.8 bel
Heat
output:
Approximate heat output in British
thermal units (Btu) per hour:
v Minimum configuration: 1230 Btu per
hour (360 watts)
v Maximum configuration: 3390 Btu
per hour (835 watts)
Electrical
input:
v Sine-wave input (50-60 Hz) required
v Input voltage range automatically
selected
v Input voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
v
Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
v
Input kilovolt-amperes (kVA)
approximately:
– Minimum: 0.29 kVA
– Maximum: 1.00 kVA
4 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
Server controls, LEDs, and connectors
This section describes the controls, light-emitting diodes (LEDs), and connectors.
Front view
The following illustration shows the controls, light-emitting diodes (LEDs), and
connectors on the front of the 3.5-inch model server.
Operator information panel
USB 5 connector
USB 6 connector
Video connector
Hard disk drive activity LED (green)
Hard disk drive status LED (amber)
CD/DVD eject button
CD/DVD drive activity LED
Rack release latch Rack release latch
The following illustration shows the controls, light-emitting diodes (LEDs), and
connectors on the front of the 2.5-inch model server.
Operator information panel
USB 5 connector
USB 6 connector
Video connector
Tape drive bay
Hard disk drive activity LED (green)
Hard disk drive status LED (amber)
CD/DVD eject button
CD/DVD drive activity LED
Rack release latch Rack release latch
Operator information panel: This panel contains controls, LEDs, and connectors.
The following illustration shows the controls, LEDs, and connectors on the operator
information panel.
Power-on
LED
Hard disk drive
activity LED
Information
LED
Release
latch
Power-control
button
System
locator
LED
System-error
LED
Chapter 1. Introduction 5
The following controls, LEDs, and connectors are on the operator information panel:
v Power-control button: Press this button to turn the server on and off manually.
A power-control-button shield comes installed on the server to prevent the server
from being turned off accidentally.
v Power-on LED: When this LED is lit and not flashing, it indicates that the server
is turned on. When this LED is flashing, it indicates that the server is turned off
and still connected to an ac power source. When this LED is off, it indicates that
ac power is not present, or the power supply or the LED itself has failed.
Note: If this LED is off, it does not mean that there is no electrical power in the
server. The LED might be burned out. To remove all electrical power from the
server, you must disconnect the power cord from the electrical outlet.
v Hard disk drive activity LED: When this LED is flashing, it indicates that a hard
disk drive is in use.
v System-locator LED: Use this LED to visually locate the server among other
servers. Yo u can use IBM Director to light this LED remotely.
v Information LED: When this LED is lit, it indicates that a noncritical event has
occurred. An LED on the light path diagnostics panel is also lit to help isolate the
error.
v System-error LED: When this LED is lit, it indicates that a system error has
occurred. An LED on the light path diagnostics panel is also lit to help isolate the
error.
v Release latch: Slide this latch to the left to access the light path diagnostics
panel, which is behind the operator information panel.
connectors: Connect a USB device, such as USB mouse, keyboard, or other
USB
USB device, to either of these connectors.
Video connector: Connect a monitor to this connector. The video connectors on
the front and rear of the server can be used simultaneously.
Hard disk drive activity LED: Each hot-swap hard disk drive has an activity LED.
When this LED is flashing, it indicates that the drive is in use.
Hard disk drive status LED: Each hot-swap hard disk drive has a status LED.
When this LED is lit, it indicates that the drive has failed. When this LED is flashing
slowly (one flash per second), it indicates that the drive is being rebuilt as part of a
RAID configuration. When the LED is flashing rapidly (three flashes per second), it
indicates that the controller is identifying the drive.
CD/DVD-eject button: Press this button to release a CD or DVD from the
CD-RW/DVD drive.
CD/DVD drive activity LED: When this LED is lit, it indicates that the CD-RW/DVD
drive is in use.
Rack release latches: Press these latches to release the server from the rack.
6 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
Rear view
The following illustration shows the connectors and LEDs on the rear of the server.
Power-cord
connector
Powe r
supply 1
AC power LED
DC power LED
Power-supply
filler panel
SAS
connector
S-
ystems management
Ethernet connector
Serial
connector
Power-on LED
System-locator LED
System-error LED
USB 1
connector
Video
connector
USB 2
connector
Ethernet
activity LEDs
Ethernet
link LEDs
USB 3
connector
Ethernet 2
connector
Ethernet 1
connector
USB 4
connector
Power-cord connector: Connect the power cord to this connector.
AC power LED: Each hot-swap power supply has an ac power LED and a dc
power LED. When the ac power LED is lit, it indicates that sufficient power is
coming into the power supply through the power cord. During typical operation, both
the ac and dc power LEDs are lit. For any other combination of LEDs, see
“Power-supply LEDs” on page 53.
DC power LED: Each hot-swap power supply has a dc power LED and an ac
power LED. When the dc power LED is lit, it indicates that the power supply is
supplying adequate DC power to the system. During typical operation, both the ac
and dc power LEDs are lit. For any other combination of LEDs, see “Power-supply
LEDs” on page 53.
Systems-management Ethernet connector: Use this connector to connect the
server to a network for systems-management information control. This connector is
active only if you have installed a Remote Supervisor Adapter II SlimLine, and it is
used only by the Remote Supervisor Adapter II SlimLine.
Ethernet activity LEDs: When these LEDs are lit, they indicate that the server is
transmitting to or receiving signals from the Ethernet LAN that is connected to the
Ethernet port.
Ethernet link LEDs: When these LEDs are lit, they indicate that there is an active
link connection on the 10BASE-T, 100BASE-TX, or 1000BASE-TX interface for the
Ethernet port.
Ethernet connectors: Use either of these connectors to connect the server to a
network.
USB connectors: Connect a USB device, such as USB mouse, keyboard, or other
USB device, to any of these connectors.
Video connector: Connect a monitor to this connector. The video connectors on
the front and rear of the server can be used simultaneously.
System-error LED: When this LED is lit, it indicates that a system error has
occurred. An LED on the light path diagnostics panel is also lit to help isolate the
error.
Chapter 1. Introduction 7
System-locator LED: Use this LED to visually locate the server among other
servers. Yo u can use IBM Director to light this LED remotely.
Power-on LED: When this LED is lit and not flashing, it indicates that the server is
turned on. When this LED is flashing, it indicates that the server is turned off and
still connected to an ac power source. When this LED is off, it indicates that ac
power is not present, or the power supply or the LED itself has failed.
Serial connector: Connect a 9-pin serial device to this connector. The serial port is
shared with the baseboard management controller (BMC). The BMC can take
control of the shared serial port to perform text console redirection and to redirect
serial traffic, using Serial over LAN (SOL).
SAS connector: Connect a serial-attached SCSI (SAS) device to this connector.
Internal connectors, LEDs, and jumpers
The illustrations in this section show the LEDs, connectors, and jumpers on the
internal boards. The illustrations might differ slightly from your hardware.
8 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
System-board option connectors
The following illustration shows the connectors on the system board for
user-installable options.
Battery
connector
Microprocessor 1
connector
Microprocessor 2
connector
Voltage regulator
module connector
PCI Express slot 4
connector
PCI Express slot 3
connector
Remote Supervisor Adapter II
SlimLine connector
PCI riser card connector
ServeRAID SAS connector
DIMM 12 connector
DIMM 11 connector
DIMM 10 connector
DIMM 9 connector
DIMM 8 connector
DIMM 7 connector
DIMM 6 connector
DIMM 5 connector
DIMM 4 connector
DIMM 3 connector
DIMM 2 connector
DIMM 1 connector
Fan 8
connector
Fan 3
connector
Fan 9
connector
Fan 6
connector
Fan 1
connector
Fan 2
connector
Fan 5
connector
Fan 4
connector
Note: The connectors for fans 7 and 10 are on the power backplane. See
“Power-backplane-board connectors” on page 10.
Chapter 1. Introduction 9
PCI riser-card option connectors
The following illustration shows the connectors on the PCI riser card for
user-installable PCI adapters.
Note: For clarity, in the following illustration the PCI riser-card assembly is inverted.
Power-backplane-board connectors
The following illustration shows the internal connectors on the power-backplane
board.
PCI adapter
connectors
System-board
connector
Fan 10 connector
Hard disk drive
power connector
Fan 7 connector
10 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
System-board internal cable connectors
The following illustration shows the internal connectors on the system board.
IPMB connector
SATA tape drive
signal (J102)
Hard disk drive
backplane
signal (J92)
Operator panel (J50)
CD/DVD power (J12)
CD/DVD signal (J37)
Power backplane
(J72)
Tape drive power
(J100)
Front USB (J80)
Front video (J51)
Internal
USB (J82)
Chapter 1. Introduction 11
System-board external connectors
The following illustration shows the external input/output connectors on the system
board.
Ethernet 2 / USB 3
Ethernet 1 / USB 4
USB 1
USB 2
Video
Serial
Systems-management Ethernet
SAS
12 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
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