IBM System x3650 M3 4255, System x3650 M3 7945, System x3650 M3 7949 Service Manual

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IBM System x3650 M3 Types 4255, 7945, and 7949

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P roble m Dete rminatio n and Se rvi ce Gui de

IBM System x3650 M3 Types 4255, 7945, and 7949

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P roble m Dete rminatio n and Se rvi ce Gui de

Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 281, the IBM Safety Information and IBM Environmental Notices and User's Guide on the IBM System x Documentation CD, and the IBM Warranty Information document that comes with your server.

Eleventh Edition (September 2012)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents

Safety ............................vii

Guidelines for trained service technicians ...............viii

Inspecting for unsafe conditions .................viii

Guidelines for servicing electrical equipment .............ix

Safety statements ........................x

Chapter 1. Start here.......................1

Diagnosing a problem .......................1

Undocumented problems .....................4

Chapter 2. Introduction ......................5

Related documentation ......................5

Notices and statements in this document................6

Features and specifications.....................7

Server controls, LEDs, and connectors ................9

Front view ..........................9

Rear view ..........................12

Internal connectors, LEDs, and jumpers................15

System-board internal connectors .................15

System-board external connectors.................16

System-board switches and jumpers ................17

System-board LEDs ......................20

System-board optional device connectors ..............22

PCI riser-card adapter connectors .................22

PCI riser-card assembly LEDs ..................22

SAS riser-card connectors and LEDs................24

Chapter 3. Diagnostics .....................25

Diagnostic tools ........................25

POST ............................26

Event logs .........................26

POST error codes.......................28

Checkout procedure .......................41

About the checkout procedure ..................41

Performing the checkout procedure ................42

Troubleshooting tables ......................43

DVD drive problems ......................43

General problems .......................44

Hard disk drive problems ....................44

Hypervisor problems ......................46

Intermittent problems......................47

USB keyboard, mouse, or pointing-device problems ..........48

Memory problems .......................49

Microprocessor problems ....................51

Monitor or video problems ....................51

Optional-device problems ....................54

Power problems .......................55

Serial device problems .....................59

ServerGuide problems .....................60

Software problems ......................61

Universal Serial Bus (USB) port problems ..............61

Video problems........................61

Light path diagnostics ......................62

Remind button ........................64

Light path diagnostics LEDs ...................65

Power-supply LEDs .......................69

Diagnostic programs, messages, and error codes ............72

Running the diagnostic programs .................72

Diagnostic text messages ....................73

Viewing the test log ......................73

Diagnostic messages .....................73

Tape alert flags ........................108

Recovering the server firmware ..................109

Automatic boot failure recovery (ABR) ................112

Nx boot failure.........................113

System event messages log ...................114

Integrated management module error messages ............114

Solving power problems .....................153

Solving Ethernet controller problems ................154

Solving undetermined problems ..................154

Problem determination tips ....................155

Chapter 4. Parts listing, Types 4255, 7945, and 7949 server.......157

Replaceable server components ..................157

Product recovery CDs ......................165

Power cords .........................165

Chapter 5. Removing and replacing server components ........169

Installation guidelines ......................169

System reliability guidelines...................170

Working inside the server with the power on ............171

Handling static-sensitive devices .................171

Returning a device or component ................172

Internal cable routing and connectors ...............172

Removing and replacing consumable parts and Tier 1 CRUs .......176

Removing the cover .....................177

Installing the cover ......................178

Removing the microprocessor 2 air baffle..............178

Installing the microprocessor 2 air baffle ..............180

Removing the DIMM air baffle ..................180

Installing the DIMM air baffle ..................182

Removing the fan bracket ...................182

Installing the fan bracket ....................184

Removing an IBM virtual media key................185

Installing an IBM virtual media key ................186

Removing a USB hypervisor memory key .............186

Installing a USB hypervisor memory key ..............187

Removing a PCI riser-card assembly ...............188

Installing a PCI riser-card assembly ................189

Removing a PCI adapter from a PCI riser-card assembly ........190

Installing a PCI adapter in a PCI riser-card assembly .........191

Removing the optional two-port Ethernet adapter ...........193

Installing the optional two-port Ethernet adapter ...........194

Storing the full-length-adapter bracket ...............196

Removing the SAS riser-card and controller assembly .........197

Installing the SAS riser-card and controller assembly .........198

Removing a ServeRAID SAS controller from the SAS riser card .....201

Installing a ServeRAID SAS controller on the SAS riser card ......202

Removing an optional ServeRAID adapter advanced feature key .....204

iv IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

Installing an optional ServeRAID adapter advanced feature key .....205

Removing a ServeRAID SAS controller battery from the remote battery tray 207 Installing a ServeRAID SAS controller battery on the remote battery tray 208

Removing a hot-swap hard disk drive ...............210

Installing a hot-swap hard disk drive ...............210

Removing a simple-swap hard disk drive ..............211

Installing a simple-swap hard disk drive ..............212

Removing an optional CD-RW/DVD drive..............213

Installing an optional CD-RW/DVD drive ..............214

Removing a tape drive ....................214

Installing a tape drive .....................216

Removing a memory module (DIMM) ...............217

Installing a memory module ...................217

Installing a DIMM ......................222

Removing a hot-swap fan ...................223

Installing a hot-swap fan ....................224

Removing a hot-swap ac power supply ..............225

Installing a hot-swap ac power supply ...............226

Removing the battery .....................229

Installing the battery .....................231

Removing the operator information panel assembly ..........233

Installing the operator information panel assembly ..........233

Removing and replacing Tier 2 CRUs ................234

Removing the bezel .....................234

Installing the bezel ......................234

Removing the SAS hard disk drive backplane ............235

Installing the SAS hard disk drive backplane ............235

Removing the simple-swap hard disk drive backplate .........236

Installing the simple-swap hard disk drive backplate ..........237

Removing and replacing FRUs ..................238

Removing a microprocessor and heat sink .............238

Installing a microprocessor and heat sink..............240

Thermal grease .......................244

Removing a heat-sink retention module ..............246

Installing a heat-sink retention module ...............246

Removing the system board ..................247

Installing the system board ...................248

Removing the 240 VA safety cover ................250

Installing the 240 VA safety cover ................251

Chapter 6. Configuration information and instructions ........253

Updating the firmware ......................253

Configuring the server ......................253

Using the Setup utility .....................255

Using the Boot Selection Menu program ..............260

Starting the backup server firmware................260

Using the ServerGuide Setup and Installation CD...........260

Using the integrated management module .............263

Using the USB memory key for VMware hypervisor ..........264

Using the remote presence capability and blue-screen capture ......265

Using the embedded hypervisor .................266

Enabling the Broadcom Gigabit Ethernet Utility program ........267

Configuring the Gigabit Ethernet controller .............267

Using the LSI Configuration Utility program .............268

IBM Advanced Settings Utility program...............270

Updating IBM Systems Director ..................270

Contents v

Updating the Universal Unique Identifier (UUID) ............271

Updating the DMI/SMBIOS data ..................274

Appendix A. Getting help and technical assistance ..........279

Before you call ........................279

Using the documentation.....................279

Getting help and information from the World Wide Web .........279

Software service and support ...................280

Hardware service and support ...................280

IBM Taiwan product service ....................280

Appendix B. Notices ......................281

Trademarks..........................281

Important notes ........................282

Particulate contamination.....................283

Documentation format ......................283

Telecommunication regulatory statement ...............284

Electronic emission notices ....................284

Federal Communications Commission (FCC) statement ........284

Industry Canada Class A emission compliance statement ........284

Avis de conformité à la réglementation d'Industrie Canada .......284

Australia and New Zealand Class A statement ............284

European Union EMC Directive conformance statement ........285

Germany Class A statement ..................285

Japan VCCI Class A statement .................286

Japan Electronics and Information Technology Industries Association (JEITA)

statement ........................286

Korea Communications Commission (KCC) statement .........286

Russia Electromagnetic Interference (EMI) Class A statement ......287

People's Republic of China Class A electronic emission statement ....287

Taiwan Class A compliance statement ...............287

Index ............................289

vi IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Bu ürünü kurmadan önce güvenlik bilgilerini okuyun.

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury. The information in this section addresses only those items. Use good judgment to identify potential unsafe conditions that might be caused by non-IBM alterations or attachment of non-IBM features or optional devices that are not addressed in this section. If you identify an unsafe condition, you must determine how serious the hazard is and whether you must correct the problem before you work on the product.

Consider the following conditions and the safety hazards that they present: v Electrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

v Explosive hazards, such as a damaged CRT face or a bulging capacitor. v Mechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and observe any sharp edges.

3. Check the power cord: v Make sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground.

v Make sure that the power cord is the correct type, as specified in “Power

cords” on page 165.

v Make sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations.

viii IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when you service electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded power

extension cords, and missing safety grounds.

v Use only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live electrical currents.

v Regularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

v Do not touch the reflective surface of a dental mirror to a live electrical circuit.

The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit.

v Some rubber floor mats contain small conductive fibers to decrease electrostatic

discharge. Do not use this type of mat to protect yourself from electrical shock.

v Do not work alone under hazardous conditions or near equipment that has

hazardous voltages.

v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical

outlet so that you can turn off the power quickly in the event of an electrical accident.

v Disconnect all power before you perform a mechanical inspection, work near

power supplies, or remove or install main units.

v Before you work on the equipment, disconnect the power cord. If you cannot

disconnect the power cord, have the customer power-off the wall box that supplies power to the equipment and lock the wall box in the off position.

v Never assume that power has been disconnected from a circuit. Check it to

make sure that it has been disconnected.

v If you have to work on equipment that has exposed electrical circuits, observe

the following precautions: – Make sure that another person who is familiar with the power-off controls is

near you and is available to turn off the power if necessary.

– When you are working with powered-on electrical equipment, use only one

hand. Keep the other hand in your pocket or behind your back to avoid creating a complete circuit that could cause an electrical shock.

– When you use a tester, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on a suitable rubber mat to insulate you from grounds such as metal

floor strips and equipment frames.

v Use extreme care when you measure high voltages. v To ensure proper grounding of components such as power supplies, pumps,

blowers, fans, and motor generators, do not service these components outside of their normal operating locations.

v If an electrical accident occurs, use caution, turn off the power, and send another

person to get medical aid.

Safety ix

Safety statements

Important:

Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.

For example, if a caution statement is labeled “Statement 1,” translations for that caution statement are in the Safety Information document under “Statement 1.”

Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device.

Attention: Use No. 26 AWG or larger UL-listed or CSA certified telecommunication line cord.

x IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Safety xi

Statement 2:

CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

xii IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

Statement 3:

CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1

Safety xiii

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION: Use safe practices when lifting.

Statement 5:

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

xiv IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

Statement 8:

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Statement 12:

CAUTION: The following label indicates a hot surface nearby.

Statement 26:

CAUTION: Do not place any object on top of rack-mounted devices.

This server is suitable for use on an IT power-distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition.

Important: This product is not suitable for use with visual display workplace devices according to Clause 2 of the German Ordinance for Work with Visual Display Units.

Safety xv

xvi IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

Chapter 1. Start here

You can solve many problems without outside assistance by following the troubleshooting procedures in this Problem Determination and Service Guide and on the IBM Web site. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes. The documentation that comes with your operating system and software also contains troubleshooting information.

Diagnosing a problem

Before you contact IBM or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server:

1. Determine what has changed. Determine whether any of the following items were added, removed, replaced,

or updated before the problem occurred:

v BIOS code v Device drivers v Firmware v Hardware components v Software

If possible, return the server to the condition it was in before the problem occurred.

2. Collect data. Thorough data collection is necessary for diagnosing hardware and software

problems. a. Document error codes and system-board LEDs.

v System error codes: See “Viewing the test log” on page 73 for

information about error codes.

v Software or operating-system error codes: See the documentation for

the software or operating system for information about a specific error code. See the manufacturer's Web site for documentation.

v Light path diagnostics LEDs: See “Light path diagnostics LEDs” on

page 65 for information about light path diagnostics LEDs that are lit.

v System-board LEDs: See “System-board LEDs” on page 20 for

information about system-board LEDs that are lit.

b. Collect system data.

Run Dynamic System Analysis (DSA) to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact IBM or an approved warranty service provider. For instructions for running the DSA program, see “Running the diagnostic programs” on page 72.

If you have to download the latest version of DSA, go to http://www.ibm.com/systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=SERV-DSA or complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1) Go to http://www.ibm.com/systems/support/.

2) Under Product support, click System x.

3) Under Popular links, click Software and device drivers.

4) Under Related downloads, click Dynamic System Analysis (DSA). For information about DSA command-line options, go to

http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp?topic=/ com.ibm.xseries.tools.doc/erep_tools_dsa.html or complete the following steps:

1) Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.

2) In the navigation pane, click IBM System x and BladeCenter Tools Center.

3) Click Tools reference > Error reporting and analysis tools > IBM Dynamic System Analysis.

3. Follow the problem-resolution procedures. The four problem-resolution procedures are presented in the order in which they

are most likely to solve your problem. Follow these procedures in the order in which they are presented:

a. Check for and apply code updates.

Most problems that appear to be caused by faulty hardware are actually caused by BIOS code, system firmware, device firmware, or device drivers that are not at the latest levels.

Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

1) Determine the existing code levels. In DSA, click Firmware/VPD to view system firmware levels, or click

Software to view operating-system levels.

2) Download and install updates of code that is not at the latest level. To display a list of available updates for your server, go to

http://www.ibm.com/systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=MIGR-4JTS2T or complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

a) Go to http://www.ibm.com/systems/support/. b) Under Product support, click System x. c) Under Popular links, click Software and device drivers. d) Click System x3650 M3 to display the list of downloadable files for

the server.

You can install code updates that are packaged as an UpdateXpress System Pack or UpdateXpress CD image. An UpdateXpress System Pack contains an integration-tested bundle of online firmware and device-driver updates for your server.

Be sure to separately install any listed critical updates that have release dates that are later than the release date of the UpdateXpress System Pack or UpdateXpress image.

2 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

When you click an update, an information page is displayed, including a list of the problems that the update fixes. Review this list for your specific problem; however, even if your problem is not listed, installing the update might solve the problem.

b. Check for and correct an incorrect configuration.

If the server is incorrectly configured, a system function can fail to work when you enable it; if you make an incorrect change to the server configuration, a system function that has been enabled can stop working.

1) Make sure that all installed hardware and software are supported. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ to

verify that the server supports the installed operating system, optional devices, and software levels. If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem. You must remove nonsupported hardware before you contact IBM or an approved warranty service provider for support.

2) Make sure that the server, operating system, and software are

installed and configured correctly.

Many configuration problems are caused by loose power or signal cables or incorrectly seated adapters. You might be able to solve the problem by turning off the server, reconnecting cables, reseating adapters, and turning the server back on. For information about performing the checkout procedure, see “Checkout procedure” on page

41. If the problem is associated with a specific function (for example, if a

RAID hard disk drive is marked offline in the RAID array), see the documentation for the associated controller and management or controlling software to verify that the controller is correctly configured.

Problem determination information is available for many devices such as RAID and network adapters.

For problems with operating systems or IBM software or devices, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

a) Go to http://www.ibm.com/systems/support/. b) Under Product support, click System x. c) From the Product family list, select System x3650 M3. d) Under Support & downloads, click Documentation, Install, and

Use to search for related documentation.

c. Check for troubleshooting procedures and RETAIN tips.

Troubleshooting procedures and RETAIN tips document known problems and suggested solutions. To search for troubleshooting procedures and RETAIN tips, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1) Go to http://www.ibm.com/systems/support/.

2) Under Product support, click System x.

3) From the Product family list, select System x3650 M3.

4) Under Support & downloads, click Troubleshoot.

Chapter 1. Start here 3

5) Select the troubleshooting procedure or RETAIN tip that applies to your problem:

v Troubleshooting procedures are under Diagnostic. v RETAIN tips are under Troubleshoot.

d. Check for and replace defective hardware.

If a hardware component is not operating within specifications, it can cause unpredictable results. Most hardware failures are reported as error codes in a system or operating-system log. For more information, see “Troubleshooting tables” on page 43 and Chapter 5, “Removing and replacing server components,” on page 169. Hardware errors are also indicated by light path diagnostics LEDs.

A single problem might cause multiple symptoms. Follow the troubleshooting procedure for the most obvious symptom. If that procedure does not diagnose the problem, use the procedure for another symptom, if possible.

If the problem remains, contact IBM or an approved warranty service provider for assistance with additional problem determination and possible hardware replacement. To open an online service request, go to http://www.ibm.com/support/electronic/. Be prepared to provide information about any error codes and collected data.

Undocumented problems

If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by IBM. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact IBM or an approved warranty service provider for assistance. To open an online service request, go to http://www.ibm.com/support/electronic/. Be prepared to provide information about any error codes and collected data and the problem determination procedures that you have used.

4 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

Chapter 2. Introduction

This Problem Determination and Service Guide contains information to help you solve problems that might occur in your IBM or 7949 server. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components.

Replaceable components are of four types: v Consumable Parts: Purchase and replacement of consumable

parts(components, such as batteries and printer cartridges, that have depletable life) is your responsibility. If IBM acquires or installs a consumable part at your request, you will be charged for the service.

v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document on the IBM Documentation CD.

System x3650 M3 Type 4255, 7945,

Related documentation

In addition to this document, the following documentation also comes with the server:

v Installation and User's Guide

This document is in Portable Document Format (PDF) on the IBM Documentation CD. It provides general information about setting up and cabling the server, including information about features, and how to configure the server. It also contains detailed instructions for installing, removing, and connecting optional devices that the server supports.

v Rack Installation Instructions

This printed document contains instructions for installing the server in a rack.

v Safety Information

This document is in PDF on the IBM Documentation CD. It contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document.

v Warranty and Support Information

This printed document contains information about the terms of the warranty.

v Environmental Notices and User Guide

This document is in PDF on the IBM Documentation CD. It contains translated environmental notices.

v IBM License Agreement for Machine Code

This document is in PDF on the IBM Documentation CD. It provides translated versions of the IBM License Agreement for Machine code for your product.

v Licenses and Attributions Documents

This document is in PDF. It contains information about the open-source notices.

Depending on the server model, additional documentation might be included on the IBM Documentation CD.

The System x

and xSeries®Tools Center is an online information center that contains information about tools for updating, managing, and deploying firmware, device drivers, and operating systems. The System x and xSeries Tools Center is at http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.

The server might have features that are not described in the documentation that you received with the server. The documentation might be updated occasionally to include information about those features, or technical updates might be available to provide additional information that is not included in the server documentation. These updates are available from the IBM Web site. To check for updated documentation and technical updates, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click System x.

3. Under Popular links, click Publications lookup.

4. From the Product family menu, select System x3650 M3 and click Continue.

Notices and statements in this document

The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the Documentation CD. Each statement is numbered for reference to the corresponding statement in your language in the Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage might occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

6 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

Features and specifications

The following information is a summary of the features and specifications of the server. Depending on the model, some features might not be available, or some specifications might not apply.

Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.” A 1-U-high device is 1.75 inches tall.

Notes:

1. Power consumption and heat output vary depending on the number and type of optional features that are installed and the power-management optional features that are in use.

2. The sound levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO

9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Chapter 2. Introduction 7

Table 1. Features and specifications

Microprocessor:

v Supports up to two Intel Xeon

multi-core microprocessors (one installed)

v Level-3 cache v QuickPath Interconnect (QPI) links

speed up to 6.4 GT per second

Note:

v Do not install an Intel Xeon

series microprocessor and an Xeon 5600 series microprocessor in the same server.

v Use the Setup utility to determine the

type and speed of the microprocessors.

v For a list of supported microprocessors,

see http://www.ibm.com/servers/eserver/ serverproven/compat/us/.

Memory:

v Minimum: 2 GB v Maximum: 288 GB

– 48 GB using unbuffered DIMMs

(UDIMMs)

– 288 GB using registered DIMMs

(RDIMMs)

v Type: PC3-10600R-999, 800, 1067, and

1333 MHz, ECC, DDR3 registered or unbuffered SDRAM DIMMs

v Slots: 18 dual inline v Supports (depending on the model):

– 2 GB and 4 GB unbuffered DIMMs – 2 GB, 4 GB, 8 GB, and 16 GB

registered DIMMs

SATA optical drives (optional):

v DVD-ROM v Multi-burner

Hard disk drive expansion bays (depending on the model:

v Eight 2.5-inch SAS hot-swap bays for

hard disk drive bays with option to add eight more 2.5-inch SAS hot-swap hard disk drive bays

v Four 2.5-inch simple-swap, solid state

SATA hard disk drive bays

PCI expansion slots:

v Two PCI Express riser cards with two

PCI Express x8 slots (x8 lanes) each, standard

v Support for the following optional riser

cards: – Two 133 MHz/64-bit PCI-X 1.0a slots – One PCI Express x16 slot (x16

lanes)

™

5500

™

Size (2U):

v Height: 85.2 mm (3.346 in.) v Depth: EIA flange to rear - 698 mm

(27.480 in.), Overall - 729 mm (28.701 in.)

v Width: With top cover - 443.6 mm

(17.465 in.), With front bezel - 482.0 mm (18.976 in.)

v Weight: approximately 21.09 kg (46.5

lb) to 25 kg (55 lb) depending upon configuration

Integrated functions:

v Integrated management module (IMM),

which provides service processor control and monitoring functions, video controller, and (when the optional virtual media key is installed) remote keyboard, video, mouse, and remote hard disk drive capabilities

v Dedicated or shared management

network connections

v Serial over LAN (SOL) and serial

redirection over Telnet or Secure Shell (SSH)

v One systems-management RJ-45 for

connection to a dedicated systems-management network

v Support for remote management

presence through an optional virtual media key

v Broadcom BCM5709 Gb Ethernet

controller with TCP/IP Offload Engine (TOE) and Wake on LAN support

v Four Ethernet ports (two on system

board and two additional ports when the optional IBM Dual-Port 1 Gb Ethernet Daughter Card is installed)

v One serial port, shared with the

integrated management module (IMM)

v Four Universal Serial Bus (USB) ports

(two on front, two on rear of server), v2.0 supporting v1.1, plus one or more dedicated internal USB ports on the SAS riser card

v Two video ports (one on front and one

on rear of server)

v One SATA tape connector, one USB

tape connector, and one tape power connector on SAS riser card (some models)

v Support for hypervisor function through

an optional USB flash device on the SAS riser card (not available on simple-swap models)

Note: In messages and documentation, the term service processor refers to the integrated management module (IMM).

Video controller (integrated into IMM):

v Matrox G200eV (two analog ports - one

front and one rear that can be connected at the same time) Note: The maximum video resolution is 1600 x 1200 at 75 Hz. – SVGA compatible video controller – DDR2 250 MHz SDRAM video

memory controller – Avocent Digital Video Compression – 16 MB of video memory (not

expandable)

ServeRAID controller (depending on the model):

v A ServeRAID-BR10il v2 SAS/SATA

adapter that provides RAID levels 0, 1, and 1E (comes standard on some hot-swap models).

v An optional ServeRAID-BR10il SAS/SATA

adapter that provides RAID levels 0, 1, and 1E can be ordered.

v An optional ServeRAID-MR10i SAS/SATA

adapter that provides RAID levels 0, 1, 5, 6, 10, 50, and 60 can be ordered.

v An optional ServerRAID M1015

SAS/SATA adapter that provides RAID levels 0, 1, and 10 with optional RAID 5/50 and SED (Self Encrypting Drive) upgrade.

v An optional ServeRAID-M5014 SAS/SATA

adapter that provides RAID levels 0, 1, 5, 10 and 50 with optional battery and RAID 6/60 and SED upgrade.

v An optional ServeRAID-M5015 SAS/SATA

adapter with battery that provides RAID levels 0, 1, 5, 10, and 50 with optional RAID 6/60 and SED upgrade

Notes:

1. RAID is supported in hot-swap models only.

2. The ServeRAID controllers are installed in a PCI Express x8 mechanical slot (x4 electrical); however, the controllers run at x4 bandwidth.

8 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

Table 1. Features and specifications (continued)

Electrical input with hot-swap ac power supplies:

v Sine-wave input (47 - 63 Hz) required v Input voltage range automatically

selected

v Input voltage low range:

– Minimum: 100 V ac – Maximum: 127 V ac

v Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

v Input kilovolt-amperes (kVA)

approximately: – Minimum: 0.090 kVA – Maximum: 0.700 kVA

Environment:

v Air temperature:

– Server on: 10°C to 35°C (50.0°F to

95.0°F); altitude: 0 to 914.4 m (3000 ft). Decrease system temperature by 1°C for every 1000-foot increase in altitude.

– Server off: 5°C to 45°C (41.0°F to

113.0°F); maximum altitude: 3048 m (10000 ft)

– Shipment: -40°C to +60°C (-40°F to

140°F); maximum altitude: 3048 m (10000 ft)

v Humidity:

– Server on: 20% to 80%; maximum

dew point: 21°C; maximum rate of change 5°C per hour.

– Server off: 8% to 80%; maximum

dew point: 27°C

– Shipment: 5% to 100%

v Particulate contamination:

Attention: Airborne particulates and reactive gases acting alone or in combination with other environmental factors such as humidity or temperature might pose a risk to the server. For information about the limits for particulates and gases, see “Particulate contamination” on page

283.

Hot-swap fans:

Three - provide redundant cooling.

Power supply:

v Up to two hot-swap power supplies for

redundancy support – 460-watt ac – 675-watt ac – 675-watt high-efficiency ac – 675-watt dc

Note: You cannot mix 460-watt and 675-watt power supplies, or high-efficiency and non-high-efficiency power supplies, or ac and dc power supplies in the server.

Acoustical noise emissions:

v Declared sound power, idle: 6.3 bel v Declared sound power, operating: 6.5 bel

Heat output:

Approximate heat output: v Minimum configuration: 662 Btu per hour

(194 watts)

v Maximum configuration: 2302 Btu per

hour (675 watts)

Server controls, LEDs, and connectors

This section describes the controls, light-emitting diodes (LEDs), and connectors.

Front view

The following illustration shows the controls, connectors, and hard disk drive bays on the front of the server.

Hard disk drive activity LED (green)

Hard disk drive status LED (amber)

Rack release latch

Hard disk drive bays

Hard disk drive activity LED: Each hard disk drive has an activity LED. When this LED is flashing, it indicates that the drive is in use.

Hard disk drive status LED: Each hard disk drive has a status LED. When this LED is lit, it indicates that the drive has failed. When this LED is flashing slowly (one flash per second), it indicates that the drive is being rebuilt as part of a RAID

Video connector

USB 1 connector

Bay 15Bay 0

CD/DVD drive activity LED

USB 2 connector

CD/DVD eject button

Operator information panel

Rack release latch

CD/DVD drive (optical drive)

Chapter 2. Introduction 9

configuration. When the LED is flashing rapidly (three flashes per second), it indicates that the controller is identifying the drive.

Video connector: Connect a monitor to this connector. The video connectors on the front and rear of the server can be used simultaneously.

USB connectors: Connect a USB device, such as USB mouse, keyboard, or other USB device, to either of these connectors.

Operator information panel: This panel contains controls, light-emitting diodes (LEDs), and connectors. For information about the controls and LEDs on the operator information panel, see “Operator information panel.”

Rack release latches: Press these latches to release the server from the rack.

Optional CD/DVD-eject button: Press this button to release a CD or DVD from the

CD-RW/DVD drive.

Optional CD/DVD drive activity LED: When this LED is lit, it indicates that the CD-RW/DVD drive is in use.

Operator information panel

The following illustration shows the controls and LEDs on the operator information panel.

The following controls and LEDs are on the operator information panel: v Power-control button and power-on LED: Press this button to turn the server

on and off manually or to wake the server from a reduced-power state. The states of the power-on LED are as follows:

– Off: AC power is not present, or the power supply or the LED itself has failed. – Flashing rapidly (4 times per second): The server is turned off and is not

ready to be turned on. The power-control button is disabled. This will last approximately 20 to 40 seconds.

Note: Approximately 40 seconds after the server is connected to ac power, the power-control button becomes active.

– Flashing slowly (once per second): The server is turned off and is ready to

be turned on. You can press the power-control button to turn on the server. – Lit: The server is turned on. – Fading on and off: The server is in a reduced-power state. To wake the

server, press the power-control button or use the IMM Web interface.

10 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

Note: If this LED is off, it does not mean that there is no electrical power in the server. The LED might be burned out. To remove all electrical power from the server, you must disconnect the power cord from the electrical outlet.

v Ethernet icon LED: This LED lights the Ethernet icon. v Ethernet activity LEDs: When any of these LEDs is lit, it indicates that the

server is transmitting to or receiving signals from the Ethernet LAN that is connected to the Ethernet port that corresponds to that LED.

v Information LED: When this LED is lit, it indicates that a noncritical event has

occurred. An LED on the light path diagnostics panel is also lit to help isolate the error.

v System-error LED: When this LED is lit, it indicates that a system error has

occurred. An LED on the light path diagnostics panel is also lit to help isolate the error.

v Release latch: Slide this latch to the left to access the light path diagnostics

panel, which is behind the operator information panel.

v Locator button and locator LED: Use this LED to visually locate the server

among other servers. It is also used as the physical presence for Trusted Platform Module (TPM). Press this button to turn on or turn off this LED locally. You can use IBM Systems Director to light this LED remotely.

Light path diagnostics panel

The light path diagnostics panel is on the top of the operator information panel.

To access the light path diagnostics panel, slide the blue release button on the operator information panel to the left. Pull forward on the operator information panel until the hinge of the panel is free of the server chassis. Then pull down on the operator information panel, so that you can view the light path diagnostics panel information.

Operator information panel

Light path diagnostics LEDs

Release latch

The following illustration shows the controls and LEDs on the light path diagnostics panel.

Notes:

1. Do not run the server for an extended period of time while the light path

diagnostics panel is pulled out of the server.

2. Light path diagnostics LEDs remain lit only while the server is connected to

power.

Chapter 2. Introduction 11

Rear view

Checkpoint code display

v Remind button: This button places the system-error LED on the front panel into

Remind mode. In Remind mode, the system-error LED flashes rapidly until the problem is corrected, the server is restarted, or a new problem occurs.

By placing the system-error LED indicator in Remind mode, you acknowledge that you are aware of the last failure but will not take immediate action to correct the problem. The remind function is controlled by the IMM.

v NMI button: Press this button to force a nonmaskable interrupt to the

microprocessor, if you are directed by IBM service and support.

v Reset button: Press this button to reset the server and run the power-on

self-test (POST). You might have to use a pen or the end of a straightened paper clip to press the button. The reset button is in the lower-right corner of the light path diagnostics panel.

The following illustration shows the connectors on the rear of the server.

Ethernet connectors: Use any of these connectors to connect the server to a network.

Power-cord connector: Connect the power cord to this connector.

USB connectors: Connect a USB device, such as USB mouse, keyboard, or other

USB device, to any of these connectors.

Serial connector: Connect a 9-pin serial device to this connector. The serial port is shared with the integrated management module (IMM). The IMM can take control of the shared serial port to perform text console redirection and to redirect serial traffic, using Serial over LAN (SOL).

Video connector: Connect a monitor to this connector. The video connectors on the front and rear of the server can be used simultaneously.

12 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

Note: The maximum video resolution is 1600 x 1200 at 75 Hz.

Systems-management Ethernet connector: Use this connector to connect the

server to a network for systems-management information control. This connector is used only by the IMM.

The following illustration shows the LEDs on the rear of the server.

Ethernet activity LED

Ethernet link LED

Power-on LED (green)

Locator LED (blue)

AC power LED (green)

DC power LED (green)

Power-supply error LED (amber)

System-error LED (amber)

Ethernet activity LEDs: When any of these LEDs is lit, it indicates that the server is transmitting to or receiving signals from the Ethernet LAN that is connected to the Ethernet port that corresponds to that LED.

Ethernet link LEDs: When these LEDs are lit, they indicate that there is an active link connection on the 10BASE-T, 100BASE-TX, or 1000BASE-TX interface for the Ethernet port.

AC power LED: Each hot-swap power supply has an ac power LED and a dc power LED. When the ac power LED is lit, it indicates that sufficient power is coming into the power supply through the power cord. During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see “Power-supply LEDs” on page 69.

IN OK power LED: Each hot-swap dc power supply has an IN OK power LED and an OUT OK power LED. When the IN OK power LED is lit, it indicates that sufficient power is coming into the power supply through the power cord. During typical operation, both the IN OK and OUT OK power LEDs are lit. For any other combination of LEDs, see “Power-supply LEDs” on page 69.

DC power LED: Each hot-swap power supply has a dc power LED and an ac power LED. When the dc power LED is lit, it indicates that the power supply is supplying adequate dc power to the system. During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see “Power-supply LEDs” on page 69.

OUT OK power LED: Each hot-swap dc power supply has an IN OK power LED and an OUT OK power LED. When the OUT OK power LED is lit, it indicates that the power supply is supplying adequate dc power to the system. During typical operation, both the IN OK and OUT OK power LEDs are lit. For any other combination of LEDs, see “Power-supply LEDs” on page 69.

Power-supply error LED: When the power-supply error LED is lit, it indicates that the power supply has failed.

Note: Power supply 1 is the default/primary power supply. If power supply 1 fails, you must replace the power supply immediately.

Chapter 2. Introduction 13

System-error LED: When this LED is lit, it indicates that a system error has occurred. An LED on the light path diagnostics panel is also lit to help isolate the error. This LED is the same as the system-error LED on the front of the server.

Locator LED: Use this LED to visually locate the server among other servers. You can use IBM Systems Director to light this LED remotely. This LED is the same as the system-locator LED on the front of the server.

Power-on LED: The states of the power-on LED are as follows:

v Off: AC power is not present, or the power supply or the LED itself has failed. v Flashing rapidly (4 times per second): The server is turned off and is not

ready to be turned on. The power-control button is disabled. This will last approximately 20 to 40 seconds.

Note: Approximately 40 seconds after the server is connected to ac power, the power-control button becomes active.

v Flashing slowly (once per second): The server is turned off and is ready to be

turned on. You can press the power-control button to turn on the server.

v Lit: The server is turned on. v Fading on and off: The server is in a reduced-power state. To wake the server,

press the power-control button or use the IMM Web interface.

14 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

Internal connectors, LEDs, and jumpers

The illustrations in this section show the LEDs, connectors, and jumpers on the internal boards. The illustrations might differ slightly from your hardware.

System-board internal connectors

The following illustration shows the internal connectors on the system board.

Chapter 2. Introduction 15

System-board external connectors

The following illustration shows the external input/output connectors on the system board.

16 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

System-board switches and jumpers

The following illustration shows the location and description of the switches and jumpers.

Note: If there is a clear protective sticker on the top of the switch blocks, you must remove and discard it to access the switches.

The default positions for the UEFI and the IMM recovery jumpers are pins 1 and 2.

UEFI boot recovery jumper (J29)

IMM recovery jumper (J147)

3 2 1

2 3

The following table describes the jumper settings for J29 and J147 on the system board.

Table 2. System board jumpers

Jumper number

J29 UEFI boot

SW3 switch blockSW4 switch block

Jumper name Jumper setting

recovery jumper

v Pins 1 and 2: Normal (default) Loads the primary server

firmware ROM page.

v Pins 2 and 3: Loads the secondary (backup) server firmware

ROM page.

Chapter 2. Introduction 17

Table 2. System board jumpers (continued)

Jumper number

J147 IMM

Notes:

1. If no jumper is present, the server responds as if the pins are set to 1 and 2.

2. Changing the position of the UEFI boot recovery jumper from pins 1 and 2 to pins 2 and 3 before the server is turned on alters which flash ROM page is loaded. Do not change the jumper pin position after the server is turned on. This can cause an unpredictable problem.

Jumper name Jumper setting

recovery jumper

v Pins 1 and 2: Normal (default) Loads the primary IMM

firmware ROM page.

v Pins 2 and 3: Loads the secondary (backup) IMM firmware

ROM page.

The following illustration shows the jumper settings for switch blocks SW3 and SW4 on the system board.

Table 3 on page 19 and Table 4 on page 19 describe the function of each switch on SW3 and SW4 switch blocks on the system board.

18 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

1234 1234

Off Off

SW3 switch blockSW4 switch block

Table 3. System board switch block 3, switches1-4

Switch

number Default value Switch description

1 Off Clear CMOS memory. When this switch is toggled to On, it clears the data in

CMOS memory.

2 Off Trusted Platform Module (TPM) physical presence. Turning this switch to the on

position indicates a physical presence to the TPM. 3 Off Reserved. 4 Off Reserved.

Table 4. System board switch block 4, switches1-4

Switch

number Default value Switch description

1 Off Power-on password override. Changing the position of this switch bypasses the

power-on password check the next time the server is turned on and starts the

Setup utility so that you can change or delete the power-on password. You do not

have to move the switch back to the default position after the password is

overridden.

Changing the position of this switch does not affect the administrator password

check if an administrator password is set.

See “Passwords” on page 259 for additional information about the power-on

password. 2 Off Power-on override. When this switch is toggled to On and then to Off, you force a

power-on which overrides the power-on and power-off button on the server and

they become nonfunctional. 3 Off Forced power permission overrides the IMM power-on checking process. (Trained

service technician only) 4 Off Reserved.

Notes:

1. Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables. (Review the information in “Safety” on page vii, “Installation guidelines” on page 169, and “Handling static-sensitive devices” on page 171.)

2. Any system-board switch or jumper blocks that are not shown in the illustrations in this document are reserved.

Chapter 2. Introduction 19

System-board LEDs

The following illustration shows the light-emitting diodes (LEDs) on the system board.

Note: Error LEDs remain lit only while the server is connected to power.

Table 5. System-board LEDs

LED Description

Error LEDs The associated component has failed. 12-volt power (A, B, C, D, E

and AUX) error LEDs

20 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

If any of these LEDs are lit, there is a failure in the associated system-board power channel (see “Power problems” on page 55).

Table 6. System Pulse LEDs

LED Description Action

Enclosure manager heartbeat Indicates the status of

power-on and power-off sequencing.

(Trained service technician only) If the server is connected to power and the LED is not flashing, replace

When the server is

the system board.

connected to power, this LED flashes slowly to indicate that the enclosure manager is working correctly.

IMM heartbeat Indicates the status of the

boot process of the IMM.

If the LED does not begin flashing within 30 seconds of when the server is connected

When the server is connected to power this LED flashes quickly to indicate that the IMM code is loading. When the loading is complete, the LED stops flashing briefly and then flashes slowly to indicate that the IMM if fully operational and you can press the power-control button to start the server.

to power, complete the following steps:

1. (Trained service technician only) Use the IMM recovery jumper to recover the firmware (see “System-board switches and jumpers” on page

17).

2. (Trained service technician only) Replace the system board.

Chapter 2. Introduction 21

System-board optional device connectors

The following illustration shows the connectors for user-installable options.

PCI riser-card adapter connectors

The following illustration shows the connectors on the PCI riser card for user-installable PCI adapters.

PCI riser-card assembly LEDs

The following illustration shows the light-emitting diodes (LEDs) on the PCI riser-card assembly.

22 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

Note: Error LEDs remain lit only while the server is connected to power.

Upper PCI slot error LED (Adaptor card error LED)

Lower PCI slot error LED

Chapter 2. Introduction 23

SAS riser-card connectors and LEDs

The following illustrations show the connectors and LEDs on the SAS riser cards.

Note: Error LEDs remain lit only while the server is connected to power.

A 12-drive-capable model server contains the riser card that is shown in the following illustration.

USB hypervisor connector

PCI Express SAS controller connector

SAS controller error LED

SAS riser card

A tape-enabled model server contains the riser card that is shown in the following illustration.

PCI Express SAS

USB hypervisor connector

USB tape signal

controller connector

SATA tape signal

Tape drive power

SAS controller error LED

SAS riser card (tape-enabled model server)

24 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

Chapter 3. Diagnostics

This chapter describes the diagnostic tools that are available to help you solve problems that might occur in the server.

If you cannot locate and correct a problem by using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 279 for more information.

Diagnostic tools

The following tools are available to help you diagnose and solve hardware-related problems:

v Troubleshooting tables

These tables list problem symptoms and actions to correct the problems. See “Troubleshooting tables” on page 43.

v Light path diagnostics

Use the light path diagnostics to diagnose system errors quickly. See “Light path diagnostics” on page 62 for more information.

v Dynamic System Analysis Preboot (DSA) diagnostic programs

The DSA Preboot diagnostic programs provide problem isolation, configuration analysis, and error log collection. The diagnostic programs are the primary method of testing the major components of the server and are stored in integrated USB memory. The diagnostic programs collect the following information about the server: – System configuration – Network interfaces and settings – Installed hardware – Light path diagnostics status – Service processor status and configuration – Vital product data, firmware, and IBM's implementation of UEFI configuration – Hard disk drive health – RAID controller configuration – ServeRAID controller and service processor event logs, including the following

information:

- System-event logs

- Temperature, voltage, and fan speed information

- Tape drive presence and read/write test results

- Systems management analysis and reporting technology (SMART) data

- USB information

- Monitor configuration information

- PCI slot information

The diagnostic programs create a merged log that includes events from all collected logs. The information is collected into a file that you can send to IBM service and support. Additionally, you can view the server information locally through a generated text report file. You can also copy the log to removable media and view the log from a Web browser. See “Running the diagnostic programs” on page 72 for more information.

v IBM Electronic Service Agent

IBM Electronic Service Agent is a software tool that monitors the server for hardware error events and automatically submits electronic service requests to IBM service and support. Also, it can collect and transmit system configuration

POST

Event logs

information on a scheduled basis so that the information is available to you and your support representative. It uses minimal system resources, is available free of charge, and can be downloaded from the Web. For more information and to download Electronic Service Agent, go to http://www.ibm.com/support/electronic/.

When you turn on the server, it performs a series of tests to check the operation of the server components and some optional devices in the server. This series of tests is called the power-on self-test, or POST. This server does not use beep codes for server status.

If a power-on password is set, you must type the password and press Enter, when you are prompted, for POST to run.

Error codes and messages are displayed in the following types of event logs: v POST event log: This log contains the three most recent error codes and

messages that were generated during POST. You can view the POST event log through the Setup utility.

v System-event log: This log contains all BMC, POST, and system management

interrupt (SMI) events. You can view the system-event log from the Setup utility and through the Dynamic System Analysis (DSA) program (as the IPMI event log).

The system-event log is limited in size. When it is full, new entries will not overwrite existing entries; therefore, you must periodically save and then clear the system-event log through the Setup utility when the IMM logs an event that indicates that the log is more than 75% full. When you are troubleshooting, you might have to save and then clear the system-event log to make the most recent events available for analysis.

Messages are listed on the left side of the screen, and details about the selected message are displayed on the right side of the screen. To move from one entry to the next, use the Up Arrow (↑) and Down Arrow (↓) keys.

Some IMM sensors cause assertion events to be logged when their setpoints are reached. When a setpoint condition no longer exists, a corresponding deassertion event is logged. However, not all events are assertion-type events.

v Integrated management module (IMM) event log: This log contains a filtered

subset of all IMM, POST, and system management interrupt (SMI) events. You can view the IMM event log through the IMM Web interface and through the Dynamic System Analysis (DSA) program (as the ASM event log).

v DSA log: This log is generated by the Dynamic System Analysis (DSA) program,

and it is a chronologically ordered merge of the system-event log (as the IPMI event log), the IMM event log (as the ASM event log), and the operating-system event logs. You can view the DSA log through the DSA program.

Viewing event logs from the Setup utility

To view the POST event log or system-event log, complete the following steps:

1. Turn on the server.

2. When the prompt <F1> Setup is displayed, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the event logs.

3. Select System Event Logs and use one of the following procedures:

v To view the POST event log, select POST Event Viewer.

26 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

v To view the system-event log, select System Event Log.

Viewing event logs without restarting the server

If the server is not hung, methods are available for you to view one or more event logs without having to restart the server.

If you have installed Portable or Installable Dynamic System Analysis (DSA), you can use it to view the system-event log (as the IPMI event log), the IMM event log (as the ASM event log), the operating-system event logs, or the merged DAA log. You can also use DSA Preboot to view these logs, although you must restart the server to use DSA Preboot. To install Portable DSA, Installable DSA, or DSA Preboot or to download a DSA Preboot CD image, go to http://www.ibm.com/ systems/support/supportsite.wss/docdisplay?lndocid=SERV-DSA &brandind=5000008 or complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click System x.

3. Under Popular links, click Software and device drivers.

4. Under Related downloads, click Dynamic System Analysis (DSA) to display the matrix of downloadable DSA files.

If IPMItool is installed in the server, you can use it to view the system-event log. Most recent versions of the Linux operating system come with a current version of IPMItool. For information about IPMItool, see http://publib.boulder.ibm.com/ infocenter/toolsctr/v1r0/index.jsp?topic=/com.ibm.xseries.tools.doc/ config_tools_ipmitool.html or complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.

2. In the navigation pane, click IBM System x and BladeCenter Tools Center.

3. Expand Tools reference, expand Configuration tools, expand IPMI tools, and click IPMItool.

For an overview of IPMI, go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/ index.jsp?topic=/com.ibm.xseries.tools.doc/co... or complete the following steps:

1. Go to http://publib.boulder.ibm.com/infocenter/systems/index.jsp.

2. In the navigation pane, click IBM Systems Information Center.

3. Expand Operating systems, expand Linux information, expand Blueprints

for Linux on IBM systems, and click Using Intelligent Platform Management Interface (IPMI) on IBM Linux platforms.

You can view the IMM event log through the Event Log link in the integrated management module (IMM) Web interface.

The following table describes the methods that you can use to view the event logs, depending on the condition of the server. The first two conditions generally do not require that you restart the server.

Chapter 3. Diagnostics 27

Table 7. Methods for viewing event logs

Condition Action

The server is not hung and is connected to a network.

The server is not hung and is not connected to a network.

The server is hung.

Use any of the following methods: v Run Portable or Installable DSA to view

the event logs or create an output file that you can send to IBM service and support.

v Type the IP address of the IMM and go to

the Event Log page.

v Use IPMItool to view the system-event log. Use IPMItool locally to view the system-event

log.

v If DSA Preboot is installed, restart the

server and press F2 to start DSA Preboot and view the event logs.

v If DSA Preboot is not installed, insert the

DSA Preboot CD and restart the server to start DSA Preboot and view the event logs.

v Alternatively, you can restart the server

and press F1 to start the Setup utility and view the POST event log or system-event log. For more information, see “Viewing event logs from the Setup utility” on page

26.

POST error codes

The following table describes the POST error codes and suggested actions to correct the detected problems. These errors can appear as severe, warning, or informational.

28 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

0010002 Microprocessor not supported

1. Reseat the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor 1

b. (Trained service technician only)

Microprocessor 2 (if installed)

2. (Trained service technician only) Remove microprocessor 2 and restart the server.

3. (Trained service technician only) Remove microprocessor 1 and install microprocessor 2 in the microprocessor 1 connector. Restart the server. If the error is corrected, microprocessor 1 is bad and must be replaced.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor 1

b. (Trained service technician only)

Microprocessor 2

c. (Trained service technician only) System

board

0011000 Invalid microprocessor type

1. Update the firmware to the latest level (see “Updating the firmware” on page 253).

2. (Trained service technician only) Remove and replace the affected microprocessor (error LED is lit) with a supported type.

0011002 Microprocessor mismatch

1. Run the Setup utility and view the microprocessor information to compare the installed microprocessor specifications.

2. (Trained service technician only) Remove and replace one of the microprocessors so that they both match.

Chapter 3. Diagnostics 29

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

0011004 Microprocessor failed BIST

001100A Microcode update failed

0050001 DIMM disabled Note: Each time you install or remove a DIMM, you

1. Update the firmware to the latest level (see “Updating the firmware” on page 253).

2. (Trained service technician only) Reseat microprocessor 2.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor

b. (Trained service technician only) System

board

1. Update the server firmware to the latest level (see “Updating the firmware” on page 253).

2. (Trained service technician only) Replace the microprocessor.

must disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Make sure the DIMM is installed correctly (see “Installing a memory module” on page 217).

2. If the DIMM was disabled because of a memory fault, follow the suggested actions for that error event and restart the server.

3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).

30 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

0051003 Uncorrectable DIMM error Note: Each time you install or remove a DIMM, you

must disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

2. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server.

3. If the problem remains, replace the failing DIMM (see “Removing a memory module (DIMM)” on page 217 and “Installing a memory module” on page 217).

4. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board (see “Removing the system board” on page 247 and “Installing the system board” on page 248).

5. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board (see “Removing the system board” on page 247 and “Installing the system board” on page

248).

6. (Trained Service technician only) Replace the affected microprocessor (see “Removing a microprocessor and heat sink” on page 238 and “Installing a microprocessor and heat sink” on page 240).

0051004 DIMM presence detected read/write failure Note: Each time you install or remove a DIMM, you

must disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Update the server firmware to the latest level (see “Updating the firmware” on page 253).

2. Reseat the DIMMs.

3. Install DIMMs in the correct sequence (see “Installing a memory module” on page 217).

4. Replace the failing DIMM.

5. (Trained service technician only) Replace the system board.

Chapter 3. Diagnostics 31

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

0051006 DIMM mismatch detected Note: Each time you install or remove a DIMM, you

must disconnect the server from the power source; then, wait 10 seconds before restarting the server.

Make sure that the DIMMs match and are installed in the correct sequence (see “Installing a memory module” on page 217).

0051009 No memory detected Note: Each time you install or remove a DIMM, you

must disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Make sure one or more DIMMs are installed in the server.

2. Reseat the DIMMs and restart the server (see “Removing a memory module (DIMM)” on page 217 and “Installing a memory module” on page

217).

3. Make sure that the DIMMs match and are installed in the correct sequence (see “Installing a memory module” on page 217).

4. (Trained service technician only) Replace the microprocessor that controls the failing DIMMs (see “Removing a microprocessor and heat sink” on page 238 and “Installing a microprocessor and heat sink” on page 240).

5. (Trained service technician only) Replace the system board (see “Removing the system board” on page 247 and “Installing the system board” on page 248).

005100A No usable memory detected Note: Each time you install or remove a DIMM, you

must disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Make sure one or more DIMMs are installed in the server.

2. Reseat the DIMMs and restart the server (see “Removing a memory module (DIMM)” on page 217 and “Installing a memory module” on page

217).

3. Make sure that the DIMMs match and are installed in the correct sequence (see “Installing a memory module” on page 217).

4. Clear CMOS memory to ensure that all DIMM connectors are enabled (see “Removing the battery” on page 229 and “Installing the battery” on page 231). Note that all firmware settings will be reset to the default settings.

32 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

0058001 PFA threshold exceeded Note: Each time you install or remove a DIMM, you

must disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see “Installing a memory module” on page 217).

3. If the error still occurs on the same DIMM, replace the affected DIMM.

248).

0058007 DIMM population is unsupported Note: Each time you install or remove a DIMM, you

must disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Reseat the DIMMs and restart the server (see “Removing a memory module (DIMM)” on page 217 and “Installing a memory module” on page

217).

2. Make sure that the DIMMs are installed in the proper sequence (see “Installing a memory module” on page 217).

Chapter 3. Diagnostics 33

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

0058008 DIMM failed memory test Note: Each time you install or remove a DIMM, you

must disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see “Installing a memory module” on page 217 for memory population).

4. If the problem is related to a DIMM, replace the failing DIMM (see “Removing a memory module (DIMM)” on page 217 and “Installing a memory module” on page 217).

5. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board (see “Removing the system board” on page 247 and “Installing the system board” on page 248).

6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board (see “Removing the system board” on page 247 and “Installing the system board” on page

248).

7. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system board (see “Removing the system board” on page 247 and “Installing the system board” on page 248).

8. (Trained Service technician only) Replace the affected microprocessor (see “Removing a microprocessor and heat sink” on page 238 and “Installing a microprocessor and heat sink” on page 240).

0058015 Start to Activate Spare Memory Channel Information only. A failed DIMM has been detected to

activate the memory online-spare feature. Check the event log for uncorrected DIMM failure events.

34 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

00580A1 Invalid DIMM population for mirroring mode Note: Each time you install or remove a DIMM, you

must disconnect the server from the power source; then, wait 10 seconds before restarting the server.

1. If a fault LED is lit, resolve the failure.

2. Install the DIMMs in the correct sequence (see “Installing a memory module” on page 217).

00580A4 Memory population changed Information only. Memory has been added, moved, or

changed.

00580A5 Mirror failover complete Information only. Memory redundancy has been lost.

Check the event log for uncorrected DIMM failure events (See “Event logs” on page 26 for more information).

00580A6 Spare Memory Channel Activated Information only. Memory online-spare channel has

been activated to backup a failed DIMM. Check the event log for uncorrected DIMM failure events.

0068002 CMOS battery cleared

1. Reseat the battery.

2. Clear the CMOS memory (see “System-board switches and jumpers” on page 17).

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery b. (Trained service technician only) System

board

2011000 PCI-X PERR

1. Check the riser-card LEDs.

2. Reseat all affected adapters and riser cards.

3. Update the PCI device firmware.

4. Remove both adapters from the riser card.

5. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Riser card b. (Trained service technician only) System

board

Chapter 3. Diagnostics 35

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

2011001 PCI-X SERR

2018001 PCI Express uncorrected or uncorrected

error

1. Check the riser-card LEDs.

2. Reseat all affected adapters and riser cards.

3. Update the PCI device firmware.

4. Remove the adapter from the riser card.

5. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Riser card b. (Trained service technician only) System

board

1. Check the riser-card LEDs.

2. Reseat all affected adapters and riser cards.

3. Update the PCI device firmware.

4. Remove both adapters from the riser card.

5. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Riser card b. (Trained service technician only) System

board

36 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

2018002 Option ROM resource allocation failure Informational message that some devices might not

be initialized.

1. If possible, rearrange the order of the adapters in the PCI slots to change the load order of the optional-device ROM code.

2. Run the Setup utility, select Start Options, and change the boot priority to change the load order of the optional-device ROM code.

3. Run the Setup utility and disable some other resources, if their functions are not being used, to make more space available:

a. Select Start Options and Planar Ethernet

(PXE/DHCP) to disable the integrated Ethernet controller ROM.

b. Select Advanced Functions, then PCI Bus

Control, then PCI ROM Control Execution to disable the ROM of adapters in the PCI slots.

c. Select Devices and I/O Ports to disable any

of the integrated devices.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Each adapter b. (Trained service technician only) System

board

3xx0007 (xx can be 00 - 19)

Firmware fault detected, system halted

1. Recover the server firmware to the latest level.

2. Undo any recent configuration changes, or clear CMOS memory to restore the settings to the default values.

3. Remove any recently installed hardware.

3038003 Firmware corrupted

1. Run the Setup utility, select Load Default Settings, and save the settings to recover the server firmware.

2. (Trained service technician only) Replace the system board.

3048005 Booted secondary (backup) server firmware

image

Information only. The backup switch was used to boot the secondary bank.

Chapter 3. Diagnostics 37

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

3048006 Booted secondary (backup) server firmware

image because of ABR

305000A RTC date/time is incorrect

3058001 System configuration invalid

1. Run the Setup utility, select Load Default Settings, and save the settings to recover the primary server firmware settings.

2. Turn off the server and remove it from the power source.

3. Reconnect the server to the power source, and then turn on the server.

1. Adjust the date and time settings in the Setup utility, and then restart the server.

2. Reseat the battery.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery b. (Trained service technician only) System

board

1. Run the Setup utility, and select Save Settings.

2. Run the Setup utility, select Load Default Settings, and save the settings.

3. Reseat the following components one at a time in the order shown, restarting the server each time:

a. Battery b. Failing device (if the device is a FRU, then it

must be reseated by a trained service technician only)

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery b. Failing device (if the device is a FRU, then it

must be replaced by a trained service technician only)

c. (Trained service technician only) System

board

38 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

3058004 Three boot failures

1. Undo any recent system changes, such as new settings or newly installed devices.

2. Make sure that the server is attached to a reliable power source.

3. Remove all hardware that is not listed on the ServerProven Web site.

4. Make sure that the operating system is not corrupted.

5. Run the Setup utility, save the configuration, and then restart the server.

6. See “Problem determination tips” on page 155.

3108007 System configuration restored to default

settings

3138002 Boot configuration error

Information only. This is message is usually associated with the CMOS battery clear event.

1. Remove any recent configuration changes that you made in the Setup utility.

2. Run the Setup utility, select Load Default Settings, and save the settings.

3808000 IMM communication failure

1. Shut down the system and remove the power cords from the server for 30 seconds; then, reconnect the server to power and restart it.

2. Update the IMM firmware.

3. Make sure that the virtual media key is seated and not damaged.

4. (Trained service technician only) Replace the system board.

3808002 Error updating system configuration to IMM

1. Remove power from the server, and then reconnect the server to power and restart it.

2. Run the Setup utility and select Save Settings.

3. Update the firmware.

3808003 Error retrieving system configuration from

IMM

1. Remove power from the server, and then reconnect the server to power and restart it.

2. Run the Setup utility and select Save Settings.

3. Update the IMM firmware.

3808004 IMM system event log full

v When out-of-band, use the IMM Web interface or

IPMItool to clear the logs from the operating system.

v When using the local console:

1. Run the Setup utility.

2. Select System Event Log.

3. Select Clear System Event Log.

4. Restart the server.

Chapter 3. Diagnostics 39

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

3818001 Core Root of Trust Measurement (CRTM)

update failed

3818002 Core Root of Trust Measurement (CRTM)

update aborted

3818003 Core Root of Trust Measurement (CRTM)

flash lock failed

3818004 Core Root of Trust Measurement (CRTM)

system error

3818005 Current Bank Core Root of Trust

Measurement (CRTM) capsule signature invalid

3818006 Opposite bank CRTM capsule signature

invalid

3818007 CRTM update capsule signature invalid

3828004 AEM power capping disabled

1. Run the Setup utility, select Load Default Settings, and save the settings.