IBM System x3500 Service Manual

IBM System x3500 Type 797 7

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P rob lem Dete rminatio n an d Se rvice Gui de

IBM System x3500 Type 797 7



P rob lem Dete rminatio n an d Se rvice Gui de

Note

Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 169.

20th Edition (February 2013)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Safety ............................vii

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements in this document ................2

Features and specifications .....................3

Server controls, LEDs, and connectors ................4

Front view ..........................4

Rear view ..........................6

Internal LEDs, connectors, and jumpers ................8

System-board internal connectors and switches ............8

System-board LEDs ......................10

System-board external connectors .................10

SAS backplane ........................11

Chapter 2. Configuration information and instructions .........13

Updating the firmware ......................13

Configuring the server ......................13

Using the Configuration/Setup Utility program ............14

Using the ServerGuide Setup and Installation CD ...........20

Using the baseboard management controller .............22

Using the Boot Menu program ..................34

Enabling the Broadcom Gigabit Ethernet Utility program.........34

Configuring the Broadcom Gigabit Ethernet controller..........35

Setting up the Remote Supervisor Adapter II SlimLine .........35

Using the Adaptec RAID Configuration Utility program .........37

Using ServeRAID Manager ...................38

Updating IBM Director .....................40

Chapter 3. Parts listing, System x3500 Type 7977 ...........41

Replaceable server components ..................42

Product recovery CDs ......................47

Power cords ..........................51

Chapter 4. Removing and replacing server components ........55

Installation guidelines ......................55

System reliability guidelines ...................56

Working inside the server with the power on .............56

Handling static-sensitive devices .................57

Returning a device or component .................57

Removing the left-side cover and bezel ................57

Replacing the left-side cover and bezel ................58

Turning the stabilizing feet.....................59

Tier 1 CRU information ......................60

Battery ...........................60

DVD drive..........................62

Hot-swap fan ........................63

Front fan cage ........................64

Rear fan cage ........................64

Memory module .......................66

Hot-swap power supply .....................72

Power-supply docking cable ...................73

USB cable assembly ......................74

Tier 2 CRU information ......................76

DIMM air duct ........................76

Light path diagnostics panel ...................77

Control panel assembly.....................78

ServeRAID-8k adapter .....................79

ServeRAID-MR10is VAULT SAS/SATA Controller ...........81

Removing and replacing FRUs ...................86

Power-supply cage ......................86

2.5-inch SAS backplane ....................87

SAS backplane ........................89

System board and microprocessor.................90

Chapter 5. Diagnostics .....................95

Diagnostic tools ........................95

POST ............................95

POST beep codes ......................95

Error logs .........................100

POST error codes ......................102

Checkout procedure ......................115

About the checkout procedure ..................115

Performing the checkout procedure ................115

Checkpoint codes (trained service technicians only) ...........116

Troubleshooting tables and procedures ...............116

DVD drive problems .....................117

General problems ......................118

Fan problems ........................118

Hard disk drive problems ....................119

Intermittent problems .....................120

Keyboard, mouse, or pointing-device problems............120

Memory problems ......................122

Microprocessor problems....................123

Monitor problems ......................123

Optional-device problems ...................126

Power problems .......................127

Serial port problems .....................128

ServerGuide problems.....................129

Software problems ......................129

Server boot failure problem ...................130

Universal Serial Bus (USB) port problems .............131

Video problems .......................131

Light path diagnostics ......................131

Remind button .......................133

Light path diagnostics LEDs ..................133

Power-supply LEDs.......................137

Diagnostic programs, messages, and error codes ...........138

Running the diagnostic programs.................138

Diagnostic text messages ...................140

Viewing the test log ......................140

Diagnostic error codes ....................140

Recovering from a BIOS update failure ...............149

System-error log messages ....................151

Solving power problems .....................160

Solving Ethernet controller problems ................160

Solving undetermined problems ..................161

Problem determination tips ....................162

iv IBM System x3500 Type 7977: Problem Determination and Service Guide

Appendix A. Getting help and technical assistance ..........165

Before you call ........................165

Using the documentation .....................166

Getting help and information from the World Wide Web .........166

How to send Dynamic System Analysis data to IBM ...........166

Creating a personalized support web page ..............166

Software service and support ...................166

Hardware service and support ...................167

IBM Taiwan product service ....................167

Appendix B. Notices ......................169

Trademarks..........................169

Important notes ........................170

Product recycling and disposal ..................171

Battery return program .....................172

Particulate contamination.....................174

Documentation format ......................174

Telecommunication regulatory statement ...............175

Electronic emission notices ....................175

Federal Communications Commission (FCC) statement ........175

Industry Canada Class A emission compliance statement ........175

Avis de conformité à la réglementation d'Industrie Canada .......175

Australia and New Zealand Class A statement ............175

European Union EMC Directive conformance statement ........176

Germany Class A statement ..................176

VCCI Class A statement ....................177

Japan Electronics and Information Technology Industries Association (JEITA)

statement ........................177

Korea Communications Commission (KCC) statement .........177

Russia Electromagnetic Interference (EMI) Class A statement ......178

People's Republic of China Class A electronic emission statement ....178

Taiwan Class A compliance statement ...............178

Index ............................179

Contents v

vi IBM System x3500 Type 7977: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Bu ürünü kurmadan önce güvenlik bilgilerini okuyun.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

viii IBM System x3500 Type 7977: Problem Determination and Service Guide

Chapter 1. Introduction

This Problem Determination and Service Guide contains information to help you solve problems that might occur in your IBM describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components.

Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document.

Notices and statements in this document

The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBM System x Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage might` occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

2 IBM System x3500 Type 7977: Problem Determination and Service Guide

Features and specifications

The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply.

Table 1. Features and specifications

Microprocessor:

v Intel Xeon dual-core or quad-core with 12 MB

Level-2 cache Important: Do not use dual-core and quad-core processors in the same server.

v Support for up to two microprocessors v Support for Intel Extended Memory 64

Technology (EM64T)

Note: Use the Configuration/Setup Utility program to determine the type and speed of the microprocessors.

Memory:

v Minimum: 1 GB depending on server model,

expandable to 48 GB

v Type: 667 MHz, PC2-5300, ECC Fully

Buffered DIMMs (FBD) with double data rate (DDR) II, SDRAM

v Connectors: Twelve 240-pin dual inline

memory module (DIMM) connectors

Drives:

v IDE:

– DVD (standard) – CD, CD-RW, DVD/CD-RW (optional) – Maximum of two devices can be installed

v Diskette (optional): External USB 1.44 MB v Supported hard disk drives:

– Serial Attached SCSI (SAS) – Serial Advanced Technology Attachment

(S ATA)

Expansion bays:

v Eight hot-swap SAS, 3.5-inch bays or 12

hot-swap SAS, 2.5-inch bays

v Three half-high 5.25-inch bays (DVD drive

installed) Note: Full-high devices such as an optional tape drive will occupy two half-high

5.25-inch bays.

PCI and PCI-X expansion slots:

v Six PCI expansion slots

– Three PCI Express x8 (two x8 links and

one x4 link) – One PCI 33 MHz/32-bit – Two PCI-X 2.0 133 MHz/64-bit slots

Upgradeable microcode:

System BIOS, service microprocessor, BMC, and SAS microcode

Power supply: Note: To upgrade to two 835-watt hot-swap

power supplies, install the redundant power and cooling option kit. Kit includes one 835-watt power-supply and three hot-swap fans. v Standard: One 835-watt 110 V or 240 V ac

input dual-rated power supply

v Upgradeable to two 835-watt hot-swap power

supplies

Hot-swap fans:

v Three (standard) v Upgradeable to six fans (for redundant

cooling)

Note: To upgrade to redundant cooling, install the redundant power and cooling option kit. Kit includes one 835-watt hot-swap power-supply and three hot-swap fans.

Size:

v Tower

– Height: 440 mm (17.3 in.) – Depth: 747 mm (29.4 in.) – Width: 218 mm (8.6 in.) – Weight: approximately 38 kg (84 lb) when

v Rack

–5U – Height: 218 mm (8.6 in.) – Depth: 696 mm (27.4 in.) – Width: 424 mm (16.7 in.) – Weight: approximately 34 kg (75 lb) when

Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.” A 1-U-high device is 4.45 cm (1.75 inches) tall.

Integrated functions:

v Baseboard management controller (Intelligent

Platform Management Interface (IPMI) 2.0 compliant)

v Service microprocessor support for Remote

Supervisor Adapter II SlimLine

v Light path diagnostics v ServeRAID-8k (512 MB with battery backup)

and ServeRAID-8s SAS Controllers support RAID levels 0, 1, 1E,,10, 5, 6, 50, and 60 Note: The server will not start without a RAID controller installed. – Eight 3.5–inch hard disk drive models:

– Twelve 2.5-inch hard disk drive models:

– The ServeRAID-8s controller is only

– The ServeRAID-8s is currently limited in

v Four Universal Serial Bus (USB) ports (2.0)

– Two on rear of server – Two on front of server

v Broadcom 5721 and 5721KFB3 10/100/1000

Gigabit Ethernet controllers

v ATI PCI ES1000 video

– 16 MB video memory – VGA and SVGA compatible

v ATA-100 single-channel IDE controller (bus

mastering)

v Vitesse VSC7250 SAS/SATA RAID controller v Mouse connector v Keyboard connector v Serial connector

fully configured or 20 kg (42 lb) minimum

ServeRAID-8k-l or ServeRAID-8k

ServeRAID-8k and ServeRAID-8s

supported in slot 2.

setup as the first boot priority.

Acoustical noise emissions:

v Sound power, idle: 5.5 bel declared v Sound power, operating: 6.0 bel declared

Environment:

v Air temperature:

– Server on: 10° to 35°C (50.0° to 95.0°F);

altitude: 0 to 2134 m (7000 ft)

– Server off: -40° to 60°C (-40.0° to 140.4°F);

maximum altitude: 2134 m (7000 ft)

v Humidity:

– Server on: 8% to 80% – Server off: 8% to 80%

Heat output:

Approximate heat output in British thermal units (Btu) per hour: v Minimum configuration: 2013 Btu per hour (590

watts)

v Maximum configuration: 2951 Btu per hour (865

watts)

Electrical input:

v Sine-wave input (50-60 Hz) required v Input voltage low range:

– Minimum: 100 V ac – Maximum: 127 V ac

v Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

v Approximate input kilovolt-amperes (kVA):

– Minimum: 0.60 kVA – Maximum: 0.88 kVA

Notes:

1. Power consumption and heat output vary depending on the number and type of optional features that are installed and the power-management optional features that are in use.

2. These levels were measured in controlled acoustical environments according to the procedures that are specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average stated values because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Chapter 1. Introduction 3

Server controls, LEDs, and connectors

This section describes the controls, light-emitting diodes (LEDs), and connectors on the front and rear of the server.

Front view

The following illustration shows the controls and LEDs on the front of the server.

Note: The front bezel door is not shown so that the drive bays are visible.

DVD drive activity LED (green)

System power LED

Power-control button

Hard disk drive activity LED

System locator LED

System-information LED

System-error LED

USB 2 USB 1

DVD-eject button

Hard disk drive status LED (amber)

Hard disk drive activity LED (green)

System Power-on LED: When this LED is lit and not flashing, it indicates that the server is turned on. When this LED is flashing, it indicates that the server is turned off and still connected to an ac power source. When this LED is off, it indicates that ac power is not present, or the power supply or the LED itself has failed. A power LED is also on the rear of the server.

Power-control button: Press this button to turn the server on and off manually. A power-control-button shield comes with the server. You can install this disk-shaped shield to prevent the server from being turned off accidentally.

Hard disk drive activity LED: When this LED is flashing, it indicates that a hard disk drive is in use.

System locator LED: Use this LED to visually locate the server among other servers. You can use IBM Director to light this LED remotely.

4 IBM System x3500 Type 7977: Problem Determination and Service Guide

System-information LED: When this amber LED is on, the server power supplies

are nonredundant, or some other noncritical event has occurred. The event is recorded in the error log. Check the light path diagnostic panel for more information.

System-error LED: When this amber LED is lit, it indicates that a system error has occurred. Use the diagnostic LED panel and the system service label on the inside of the left-side cover to further isolate the error.

USB 1: Connect a USB device to this connector.

USB 2: Connect a USB device to this connector.

DVD-eject button: Press this button to release a CD or DVD from the DVD drive.

Hard disk drive status LED: When this LED is lit, it indicates that the associated

hard disk drive has failed. If an optional RAID adapter is installed in the server and the LED flashes slowly (one flash per second), the drive is being rebuilt. If the LED flashes rapidly (three flashes per second), the controller is identifying the drive.

Hard disk drive activity LED: When this LED is flashing, it indicates that the drive is in use.

Hard disk drive status LED: On some server models, each hot-swap hard disk drive has a status LED. When this LED is lit, it indicates that the drive has failed. If an optional IBM ServeRAID controller is installed in the server, when this LED is flashing slowly (one flash per second), it indicates that the drive is being rebuilt. When the LED is flashing rapidly (three flashes per second), it indicates that the controller is identifying the drive.

DVD drive activity LED: When this LED is lit, it indicates that the DVD drive is in use.

Chapter 1. Introduction 5

Rear view

The following illustration shows the connectors and LEDs on the rear of the server.

Power cord

AC power LED DC power LED

Mouse

Keyboard

Serial 1

(COM 1)

Parallel

Video

USB 4

Ethernet 10/100/1000

USB 3

Ethernet 10/100/1000

RJ-45

Serial 2

(COM 2)

Power-cord connector: Connect the power cord to this connector.

AC power LED: This green LED provides status information about the power

supply. During typical operation, both the ac and dc power LEDs are lit.

DC power LED: This green LED provides status information about the power supply. During typical operation, both the ac and dc power LEDs are lit.

Mouse connector: Connect a mouse or other PS/2 device to this connector.

Keyboard connector: Connect a PS/2 keyboard to this connector.

COM 1 connector: Connect a 9-pin serial device to this connector.

Parallel connector: Connect a parallel device to this connector.

Video connector: Connect a monitor to this connector.

USB 3 connector: Connect a USB device to this connector.

Ethernet connector: Use this connector to connect the server to a network.

USB 4 connector: Connect a USB device to this connector.

Ethernet connector: Use this connector to connect the server to a network.

RJ-45 connector: Use this connector to connect the optional Remote Supervisor

Adapter II SlimLine to a network.

6 IBM System x3500 Type 7977: Problem Determination and Service Guide

COM 2 connector: Connect a 9-pin serial device to this connector. This connector

can also be redirected in the Configuration/Setup Utility program for use with the baseboard management controller (BMC) or Remote Supervisor Adapter II SlimLine to control the server remotely. Do not connect any 9-pin serial devices to this connector when it is configured for use with the BMC or Remote Supervisor Adapter II SlimLine.

Note: When this connector is configured for use with the server management, do not connect any other 9-pin serial devices to this connector.

Chapter 1. Introduction 7

Internal LEDs, connectors, and jumpers

The illustrations in this section show the LEDs, connectors, and jumpers on the internal boards. The illustrations might differ slightly from your hardware.

System-board internal connectors and switches

The following illustrations show the internal connectors and switches on the system board.

See Table 2 on page 9 for information about the switch settings.

Wake on LAN (CN 45)

SW4 (Boot block/Clear CMOS)

8 IBM System x3500 Type 7977: Problem Determination and Service Guide

Table 2. Switches on SW4

Switch number Description

1 Boot block:

v Leave the switch in the Off position for normal mode. v Move the switch to the On position to enable the system

to recover if the BIOS code becomes damaged.

See “Recovering from a BIOS update failure” on page 149 for more information.

2 Clear CMOS:

v Leave the switch in the Off position to keep the CMOS

data.

v Move the switch to the On position to clear the CMOS

data, which clears the power-on password and administrator password.

Notes:

1. Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables. (Review the information in “Safety” on page vii, “Installation guidelines” on page 55, and “Handling static-sensitive devices” on page 57.)

2. Any system-board switch or jumper blocks that are not shown in the illustrations in this document are reserved.

Chapter 1. Introduction 9

System-board LEDs

The following illustration shows the switches and LEDs on the system board.

DIMM error LEDs 1 thru 12

Microprocessor mismatch LED

Slot 1 error LED

Slot 2 error LED

Slot 3 error LED

Slot 4 error LED

Slot 5 error LED

Slot 6 error LED

Microprocessor 1 error LED

Microprocessor 2 error LED

VRM error LED

Battery error LED

BMC heartbeat LED

ServeRAID-8k error LED

System-board external connectors

The following illustration shows the external input/output connectors and the NMI switch on the system board.

Mouse

Keyboard

Serial 1

(COM 1)

LPT

VGA

USB 4

RJ45

USB 3

RJ45

NMI

Serial 2

(COM 2)

10 IBM System x3500 Type 7977: Problem Determination and Service Guide

SAS backplane

The following illustration shows the connectors on the SAS backplane.

Hard disk drive connectors

Power connector

Signal connector

Chapter 1. Introduction 11

12 IBM System x3500 Type 7977: Problem Determination and Service Guide

Chapter 2. Configuration information and instructions

This chapter provides information about updating the firmware and using the configuration utilities.

Updating the firmware

The firmware in your server is periodically updated and is available for download on the Web. Go to http://www.ibm.com/systems/support/ to check for the latest level of firmware, such as BIOS code, vital product data (VPD) code, device drivers, and service processor firmware.

The UpdateXpress program is available for most System x servers and optional devices. It detects supported and installed device drivers and firmware in your server and installs available updates. You can download the UpdateXpress program from the Web at no additional cost, or you can purchase it on a CD. To download the program or purchase the CD, go to http://www.ibm.com/systems/management/ xpress.html.

When you replace devices in the server, you might have to either update the server with the latest version of the firmware stored on the board or restore the pre-existing firmware from a diskette or CD image.

v BIOS code stored in ROM on the microprocessor board. v BMC firmware is stored in ROM on the baseboard management controller on the

microprocessor board.

v Ethernet firmware is stored in ROM on the Ethernet controller on the PCI-X

board.

v ServeRAID firmware is stored in ROM on the ServeRAID adapter. v SAS firmware is stored in ROM on the SAS controller on the I/O board. v Major components contain VPD code. You can select to update the VPD code

during the BIOS code update procedure.

Configuring the server

The following configuration programs come with the server:

v Configuration/Setup Utility program

The Configuration/Setup Utility program is part of the basic input/output system (BIOS). Use it to configure serial port assignments, change interrupt request (IRQ) settings, change the startup-device sequence, set the date and time, and set passwords. For information about using this utility program, see “Using the Configuration/Setup Utility program” on page 14.

v IBM ServerGuide Setup and Installation CD

The ServerGuide program provides software-setup tools and installation tools that are designed for the server. Use this CD during the installation of the server to configure basic hardware features, such as an integrated SAS controller with RAID capabilities, and to simplify the installation of the operating system. For information about using this CD, see “Using the ServerGuide Setup and Installation CD” on page 20.

v Baseboard management controller

Use these programs to configure the baseboard management controller, to update the firmware and sensor data record/field replaceable unit (SDR/FRU)

data, and to remotely manage a network. For information about using these programs, see “Using the baseboard management controller” on page 22.

v Boot Menu program

The Boot Menu program is part of the BIOS. Use it to override the startup sequence that is set in the Configuration/Setup Utility program and temporarily assign a device to be first in the startup sequence, see “Using the Boot Menu program” on page 34.

v Broadcom Gigabit Ethernet Utility program

The Broadcom Gigabit Ethernet Utility program is part of the BIOS. You can use it to configure the network as a startable device, and you can customize where the network startup option appears in your startup sequence. Enable the Broadcom Gigabit Ethernet Utility from the Configuration/Setup Utility program. For information, see “Enabling the Broadcom Gigabit Ethernet Utility program” on page 34.

v Ethernet controller configuration

For information about configuring the Ethernet controller, see “Configuring the Broadcom Gigabit Ethernet controller” on page 35.

v Remote Supervisor Adapter II SlimLine configuration

For information about setting up and cabling the Remote Supervisor Adapter II SlimLine, see “Setting up the Remote Supervisor Adapter II SlimLine” on page

35.

v ServeRAID Manager

ServeRAID Manager is available as a stand-alone program and as an IBM Director extension. Use the ServeRAID Manager to define and configure the disk-array subsystem before you install the operating system. For information about using this program, see “Using ServeRAID Manager” on page 38.

v IBM Director

IBM Director is a workgroup-hardware-management tool that you can use to centrally manage servers. If you plan to use IBM Director to manage the server, you must check for the latest applicable IBM Director updates and interim fixes. For information about updating IBM Director, see “Updating IBM Director” on page 40. For more information about IBM Director, see the IBM Director documentation on the IBM Director CD.

Using the Configuration/Setup Utility program

Use the Configuration/Setup Utility program to perform the following tasks:

v View configuration information v View and change assignments for devices and I/O ports v Set the date and time v Set and change passwords and Remote Control Security settings v Set the startup characteristics of the server and the order of startup devices v Set and change settings for advanced hardware features v Set and change settings for the baseboard management controller (BMC) v View and clear error logs

Starting the Configuration/Setup Utility program

To start the Configuration/Setup Utility program, complete the following steps:

1. Turn on the server.

2. When the prompt Press F1 for Configuration/Setup is displayed, press F1. If you have set both a power-on password and an administrator password, you

14 IBM System x3500 Type 7977: Problem Determination and Service Guide

must type the administrator password to access the full Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available.

3. Select settings to view or change.

Configuration/Setup Utility menu choices

The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS, some menu choices might differ slightly from these descriptions.

v System Summary

Select this choice to view configuration information, including the type, speed, and cache sizes of the microprocessors and the amount of installed memory. When you make configuration changes through other choices in the Configuration/Setup Utility program, the changes are reflected in the system summary; you cannot change settings directly in the system summary.

This choice is on the full and limited Configuration/Setup Utility menu. – Processor Summary

Select this choice to view the processor information, including the type, speed, and cache size of the microprocessor.

Chapter 2. Configuration information and instructions 15

v System Information

Select this choice to view information about the server. When you make changes through other choices in the Configuration/Setup Utility program, some of those changes are reflected in the system information; you cannot change settings directly in the system information.

This choice is on the full Configuration/Setup Utility menu only.

v Devices and I/O Ports

Select this choice to view or change assignments for devices and input/output (I/O) ports.

Select this choice to enable or disable integrated Ethernet controllers and all standard ports (such as serial, USB, and parallel). Enable is the default setting for all controllers. If you disable a device, it cannot be configured, and the operating system will not be able to detect it (this is equivalent to disconnecting the device). If you disable the integrated Ethernet controller and no Ethernet adapter is installed, the server will have no Ethernet capability. If you disable the integrated USB controller, the server will have no USB capability; to maintain USB capability, make sure that Enabled is selected for the USB Support and USB 2.0 Support options.

Select this choice to enable and configure serial remote video and keyboard redirection, and to set other remote console values.

This choice is on the full Configuration/Setup Utility menu only. – Parallel Port Setup

Select this choice to enable or disable the parallel port and to adjust the parallel port resources and features.

– Remote Console Redirection

Select this choice to enable and configure serial remote video and keyboard redirection.

– System MAC Addresses

Select this choice to view the MAC addresses of the server.

– Advanced Chipset Control

Select this choice to modify settings that control features of the core chip set on the system board and to configure memory features.

Attention: Do not make changes in the Advanced Chipset Control option unless you are directed to do so by an IBM authorized service representative.

– Video

Select this choice to view the video information.

v Date and Time

Select this choice to set the date and time in the server, in 24-hour format (hour:minute:second).

v System Security

Select this choice to set password settings. See “Passwords” on page 19 for more information about passwords. You can also enable the chassis-intrusion detector to alert you each time that the server cover is removed.

– Administrator Password

This choice is on the Configuration/Setup Utility menu only if an optional IBM Remote Supervisor Adapter II SlimLine Slimline is installed.

Select this choice to set or change an administrator password. An administrator password is intended to be used by a system administrator; it limits access to the full Configuration/Setup Utility menu. If an administrator password is set, the full Configuration/Setup Utility menu is available only if

16 IBM System x3500 Type 7977: Problem Determination and Service Guide

you type the administrator password at the password prompt. For more information, see “Administrator password” on page 20.

– Power-on Password

Select this choice to set or change a power-on password. See “Power-on password” on page 19 for more information.

v Start Options

Select this choice to view or change the start options. Changes in the start options take effect when you restart the server.

You can set keyboard operating characteristics, such as whether the server starts with the keyboard number lock on or off. You can enable the server to run without a monitor, or keyboard.

This choice is on the full Configuration/Setup Utility menu only. – Startup Sequence Options

The startup sequence specifies the order in which the server checks devices to find a boot record. The server starts from the first boot record that it finds. If the server has Wake on LAN hardware and software and the operating system supports Wake on LAN functions, you can specify a startup sequence for the Wake on LAN functions. You can also specify whether an integrated controller or a PCI adapter has boot precedence.

If you enable the boot fail count, the BIOS default settings will be restored after three consecutive failures to find a boot record.

v Advanced Setup

Select this choice to change settings for advanced hardware features.

Important: The server might malfunction if these optional devices are incorrectly configured. Follow the instructions on the screen carefully.

This choice is on the full Configuration/Setup Utility menu only. – CPU Options

Select this choice to enable or disable Hyper-Threading, the pre-fetch queue, C1 enhanced mode, and no-execute mode memory protection.

The default setting for Hyper-Threading is Enabled.

– PCI Bus Control

Select this choice to view the system resources that are used by the installed PCI, PCI Express, or PCI-X devices.

– IPMI

Select this choice to view or clear the system event log, make changes to the serial/modem device commands and the POST watchdog settings, and view the LAN settings.

- IPMI Specification Version This is a nonselectable menu item that displays the IPMI and BMC version.

- BMC Hardware/Firmware Version This is a nonselectable menu item that displays the BMC firmware version.

- Clear System Event Log Enable or disable the system event log clearing. If system event-log clearing is enabled, it will reset to disabled when the BMC system-event log is cleared. Disabled is the default setting.

- Existing Event Log number This is a nonselectable menu item that displays the number of entries in the system-event log.

Chapter 2. Configuration information and instructions 17

- BIOS POST Watchdog Enable or disable the BMC POST watchdog. Disabled is the default setting.

- POST Watchdog Timeout Set the BMC POST watchdog timeout value. 5 minutes is the default setting.

- System Event Log Select this choice to view the BMC system-event log, which contains all system error and warning messages that have been generated. Use the arrow keys to move among pages in the log. If an optional IBM Remote Supervisor Adapter II SlimLine is installed, the full text of the error messages is displayed; otherwise, the log contains only numeric error codes. Run the diagnostic program to get more information about error codes that occur. See Chapter 5, “Diagnostics,” on page 95 for more information. Select Clear System Event Log to clear the BMC system-event log.

Important: If the system-error LED on the front of the server is lit but there are no other error indications, clear the BMC system-event log. This log does not clear itself, and if it begins to fill up, the system-error LED will be lit. Also, after you complete a repair or correct an error, clear the BMC system-event log to turn off the system-error LED on the front of the server.

- Serial /Modem Device Commands Select this choice to change the serial port sharing and access mode.

v Serial Port Sharing

Enable or disable serial port sharing. Enabled is the default setting.

v Serial Port Access Mode

Share, disable, preboot only, or always available. Shared is the default setting.

- LAN Settings Select this choice to view the baseboard management controller network configuration information.

– NMI Options

Select this choice to enable or disable the NMI reboot. Enabled is the default setting.

v Error Logs

Select this choice to view or clear error logs. – POST Error Log

Select this choice to view the three most recent error codes and messages that the system generated during POST. For more information about error logs, see IPMI on page 17.

– System Event/Error Log

Select this choice to view error codes and messages that the system generated during POST and all system status messages from the service processor. Select Clear error logs to clear the system event/error log. For more information on error logs, see IPMI on page 17.

Important: If the system-error LED on the front of the server is lit but there are no other error indications, clear the system event/error log. This log does not clear itself, and if it begins to fill up, the system-error LED will be lit. Also, after you complete a repair or correct an error, clear the system event/error log to turn off the system-error LED on the front of the server.

v Save Settings

Select this choice to save the changes that you have made in the settings.

18 IBM System x3500 Type 7977: Problem Determination and Service Guide

v Restore Settings

Select this choice to cancel the changes that you have made in the settings and restore the previous settings.

v Load Default Settings

Select this choice to cancel the changes that you have made in the settings and restore the factory settings.

v Exit Setup

Select this choice to exit from the Configuration/Setup Utility program. If you have not saved the changes that you have made in the settings, you are asked whether you want to save the changes or exit without saving them.

Passwords

From the System Security choice, you can set, change, and delete a power-on password and an administrator password. The System Security choice is on the full Configuration/Setup menu only.

If you set only a power-on password, you must type the power-on password to complete the system startup and to have access to the full Configuration/Setup Utility menu.

An administrator password is intended to be used by a system administrator; it limits access to the full Configuration/Setup Utility menu. If you set only an administrator password, you do not have to type a password to complete the system startup, but you must type the administrator password to access the Configuration/Setup Utility menu.

If you set a power-on password for a user and an administrator password for a system administrator, you can type either password to complete the system startup. A system administrator who types the administrator password has access to the full Configuration/Setup Utility menu; the system administrator can give the user authority to set, change, and delete the power-on password. A user who types the power-on password has access to only the limited Configuration/Setup Utility menu; the user can set, change, and delete the power-on password, if the system administrator has given the user that authority.

Power-on password: If a power-on password is set, when you turn on the server, the system startup will not be completed until you type the power-on password. You can use any combination of up to seven characters (A - Z,a-z,and0-9)forthe password.

When a power-on password is set, you can enable the Unattended Start mode, in which the keyboard and mouse remain locked but the operating system can start. You can unlock the keyboard and mouse by typing the power-on password.

If you forget the power-on password, you can regain access to the server in any of the following ways:

v If an administrator password is set, type the administrator password at the

password prompt. Start the Configuration/Setup Utility program and reset the power-on password.

v Remove the server battery and then reinstall it. See “Battery” on page 60 for

information on how to remove the battery from the system board.

v Toggle switch 2 of SW4 on the system board to the on position to bypass the

power-on password check.

Chapter 2. Configuration information and instructions 19

Attention: Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables. Do not change settings or move jumpers on any system-board switch or jumper blocks that are not shown in this document.

The following illustration shows the locations of the power-on password override, boot recovery, and Wake on LAN bypass jumpers.

Wake on LAN (CN 45)

SW4 (Boot block/Clear CMOS)

While the server is turned off, toggle the position of switch 2 of SW4 to the On position. You can then start the Configuration/Setup Utility program and reset the power-on password. After you reset the password, turn off the server again and move the switch back to the off position.

The power-on password override switch does not affect the administrator password.

Administrator password: If an administrator password is set, you must type the administrator password for access to the full Configuration/Setup Utility menu. You can use any combination of up to seven characters (A - Z,a-z,and0-9)forthe password. The Administrator Password choice is on the Configuration/Setup Utility menu only if an optional IBM Remote Supervisor Adapter II SlimLine is installed.

Attention: If you forget the administrator password, you must replace the system board.

Using the ServerGuide Setup and Installation CD

The ServerGuide Setup and Installation CD contains a setup and installation program that is designed for your server. The ServerGuide program detects the server model and optional hardware devices that are installed and uses that information during setup to configure the hardware. The ServerGuide program simplifies operating-system installations by providing updated device drivers and, in some cases, installing them automatically.

If a later version of the ServerGuide program is available, you can download a free image of the ServerGuide Setup and Installation CD or purchase the CD from the ServerGuide fulfillment Web site at http://www.ibm.com/systems/management/ serverguide/sub.html. To download the free image, click IBM Service and Support

Site.

Note: Changes are made periodically to the IBM Web site. The actual procedure

might vary slightly from what is described in this document.

The ServerGuide program has the following features:

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