IBM System x3500 Service Manual

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IBM System x3500 Type 797 7

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P rob lem Dete rminatio n an d Se rvice Gui de

IBM System x3500 Type 797 7

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P rob lem Dete rminatio n an d Se rvice Gui de

Note

Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 169.

20th Edition (February 2013)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Safety ............................vii

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements in this document ................2

Features and specifications .....................3

Server controls, LEDs, and connectors ................4

Front view ..........................4

Rear view ..........................6

Internal LEDs, connectors, and jumpers ................8

System-board internal connectors and switches ............8

System-board LEDs ......................10

System-board external connectors .................10

SAS backplane ........................11

Chapter 2. Configuration information and instructions .........13

Updating the firmware ......................13

Configuring the server ......................13

Using the Configuration/Setup Utility program ............14

Using the ServerGuide Setup and Installation CD ...........20

Using the baseboard management controller .............22

Using the Boot Menu program ..................34

Enabling the Broadcom Gigabit Ethernet Utility program.........34

Configuring the Broadcom Gigabit Ethernet controller..........35

Setting up the Remote Supervisor Adapter II SlimLine .........35

Using the Adaptec RAID Configuration Utility program .........37

Using ServeRAID Manager ...................38

Updating IBM Director .....................40

Chapter 3. Parts listing, System x3500 Type 7977 ...........41

Replaceable server components ..................42

Product recovery CDs ......................47

Power cords ..........................51

Chapter 4. Removing and replacing server components ........55

Installation guidelines ......................55

System reliability guidelines ...................56

Working inside the server with the power on .............56

Handling static-sensitive devices .................57

Returning a device or component .................57

Removing the left-side cover and bezel ................57

Replacing the left-side cover and bezel ................58

Turning the stabilizing feet.....................59

Tier 1 CRU information ......................60

Battery ...........................60

DVD drive..........................62

Hot-swap fan ........................63

Front fan cage ........................64

Rear fan cage ........................64

Memory module .......................66

Hot-swap power supply .....................72

Power-supply docking cable ...................73

USB cable assembly ......................74

Tier 2 CRU information ......................76

DIMM air duct ........................76

Light path diagnostics panel ...................77

Control panel assembly.....................78

ServeRAID-8k adapter .....................79

ServeRAID-MR10is VAULT SAS/SATA Controller ...........81

Removing and replacing FRUs ...................86

Power-supply cage ......................86

2.5-inch SAS backplane ....................87

SAS backplane ........................89

System board and microprocessor.................90

Chapter 5. Diagnostics .....................95

Diagnostic tools ........................95

POST ............................95

POST beep codes ......................95

Error logs .........................100

POST error codes ......................102

Checkout procedure ......................115

About the checkout procedure ..................115

Performing the checkout procedure ................115

Checkpoint codes (trained service technicians only) ...........116

Troubleshooting tables and procedures ...............116

DVD drive problems .....................117

General problems ......................118

Fan problems ........................118

Hard disk drive problems ....................119

Intermittent problems .....................120

Keyboard, mouse, or pointing-device problems............120

Memory problems ......................122

Microprocessor problems....................123

Monitor problems ......................123

Optional-device problems ...................126

Power problems .......................127

Serial port problems .....................128

ServerGuide problems.....................129

Software problems ......................129

Server boot failure problem ...................130

Universal Serial Bus (USB) port problems .............131

Video problems .......................131

Light path diagnostics ......................131

Remind button .......................133

Light path diagnostics LEDs ..................133

Power-supply LEDs.......................137

Diagnostic programs, messages, and error codes ...........138

Running the diagnostic programs.................138

Diagnostic text messages ...................140

Viewing the test log ......................140

Diagnostic error codes ....................140

Recovering from a BIOS update failure ...............149

System-error log messages ....................151

Solving power problems .....................160

Solving Ethernet controller problems ................160

Solving undetermined problems ..................161

Problem determination tips ....................162

iv IBM System x3500 Type 7977: Problem Determination and Service Guide

Appendix A. Getting help and technical assistance ..........165

Before you call ........................165

Using the documentation .....................166

Getting help and information from the World Wide Web .........166

How to send Dynamic System Analysis data to IBM ...........166

Creating a personalized support web page ..............166

Software service and support ...................166

Hardware service and support ...................167

IBM Taiwan product service ....................167

Appendix B. Notices ......................169

Trademarks..........................169

Important notes ........................170

Product recycling and disposal ..................171

Battery return program .....................172

Particulate contamination.....................174

Documentation format ......................174

Telecommunication regulatory statement ...............175

Electronic emission notices ....................175

Federal Communications Commission (FCC) statement ........175

Industry Canada Class A emission compliance statement ........175

Avis de conformité à la réglementation d'Industrie Canada .......175

Australia and New Zealand Class A statement ............175

European Union EMC Directive conformance statement ........176

Germany Class A statement ..................176

VCCI Class A statement ....................177

Japan Electronics and Information Technology Industries Association (JEITA)

statement ........................177

Korea Communications Commission (KCC) statement .........177

Russia Electromagnetic Interference (EMI) Class A statement ......178

People's Republic of China Class A electronic emission statement ....178

Taiwan Class A compliance statement ...............178

Index ............................179

Contents v

vi IBM System x3500 Type 7977: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Bu ürünü kurmadan önce güvenlik bilgilerini okuyun.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

viii IBM System x3500 Type 7977: Problem Determination and Service Guide

Chapter 1. Introduction

This Problem Determination and Service Guide contains information to help you solve problems that might occur in your IBM describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components.

Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document.

Notices and statements in this document

The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBM System x Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage might` occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

2 IBM System x3500 Type 7977: Problem Determination and Service Guide

Features and specifications

The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply.

Table 1. Features and specifications

Microprocessor:

v Intel Xeon dual-core or quad-core with 12 MB

Level-2 cache Important: Do not use dual-core and quad-core processors in the same server.

v Support for up to two microprocessors v Support for Intel Extended Memory 64

Technology (EM64T)

Note: Use the Configuration/Setup Utility program to determine the type and speed of the microprocessors.

Memory:

v Minimum: 1 GB depending on server model,

expandable to 48 GB

v Type: 667 MHz, PC2-5300, ECC Fully

Buffered DIMMs (FBD) with double data rate (DDR) II, SDRAM

v Connectors: Twelve 240-pin dual inline

memory module (DIMM) connectors

Drives:

v IDE:

– DVD (standard) – CD, CD-RW, DVD/CD-RW (optional) – Maximum of two devices can be installed

v Diskette (optional): External USB 1.44 MB v Supported hard disk drives:

– Serial Attached SCSI (SAS) – Serial Advanced Technology Attachment

(S ATA)

Expansion bays:

v Eight hot-swap SAS, 3.5-inch bays or 12

hot-swap SAS, 2.5-inch bays

v Three half-high 5.25-inch bays (DVD drive

installed) Note: Full-high devices such as an optional tape drive will occupy two half-high

5.25-inch bays.

PCI and PCI-X expansion slots:

v Six PCI expansion slots

– Three PCI Express x8 (two x8 links and

one x4 link) – One PCI 33 MHz/32-bit – Two PCI-X 2.0 133 MHz/64-bit slots

Upgradeable microcode:

System BIOS, service microprocessor, BMC, and SAS microcode

Power supply: Note: To upgrade to two 835-watt hot-swap

power supplies, install the redundant power and cooling option kit. Kit includes one 835-watt power-supply and three hot-swap fans. v Standard: One 835-watt 110 V or 240 V ac

input dual-rated power supply

v Upgradeable to two 835-watt hot-swap power

supplies

Hot-swap fans:

v Three (standard) v Upgradeable to six fans (for redundant

cooling)

Note: To upgrade to redundant cooling, install the redundant power and cooling option kit. Kit includes one 835-watt hot-swap power-supply and three hot-swap fans.

Size:

v Tower

– Height: 440 mm (17.3 in.) – Depth: 747 mm (29.4 in.) – Width: 218 mm (8.6 in.) – Weight: approximately 38 kg (84 lb) when

v Rack

–5U – Height: 218 mm (8.6 in.) – Depth: 696 mm (27.4 in.) – Width: 424 mm (16.7 in.) – Weight: approximately 34 kg (75 lb) when

Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.” A 1-U-high device is 4.45 cm (1.75 inches) tall.

Integrated functions:

v Baseboard management controller (Intelligent

Platform Management Interface (IPMI) 2.0 compliant)

v Service microprocessor support for Remote

Supervisor Adapter II SlimLine

v Light path diagnostics v ServeRAID-8k (512 MB with battery backup)

and ServeRAID-8s SAS Controllers support RAID levels 0, 1, 1E,,10, 5, 6, 50, and 60 Note: The server will not start without a RAID controller installed. – Eight 3.5–inch hard disk drive models:

– Twelve 2.5-inch hard disk drive models:

– The ServeRAID-8s controller is only

– The ServeRAID-8s is currently limited in

v Four Universal Serial Bus (USB) ports (2.0)

– Two on rear of server – Two on front of server

v Broadcom 5721 and 5721KFB3 10/100/1000

Gigabit Ethernet controllers

v ATI PCI ES1000 video

– 16 MB video memory – VGA and SVGA compatible

v ATA-100 single-channel IDE controller (bus

mastering)

v Vitesse VSC7250 SAS/SATA RAID controller v Mouse connector v Keyboard connector v Serial connector

fully configured or 20 kg (42 lb) minimum

ServeRAID-8k-l or ServeRAID-8k

ServeRAID-8k and ServeRAID-8s

supported in slot 2.

setup as the first boot priority.

Acoustical noise emissions:

v Sound power, idle: 5.5 bel declared v Sound power, operating: 6.0 bel declared

Environment:

v Air temperature:

– Server on: 10° to 35°C (50.0° to 95.0°F);

altitude: 0 to 2134 m (7000 ft)

– Server off: -40° to 60°C (-40.0° to 140.4°F);

maximum altitude: 2134 m (7000 ft)

v Humidity:

– Server on: 8% to 80% – Server off: 8% to 80%

Heat output:

Approximate heat output in British thermal units (Btu) per hour: v Minimum configuration: 2013 Btu per hour (590

watts)

v Maximum configuration: 2951 Btu per hour (865

watts)

Electrical input:

v Sine-wave input (50-60 Hz) required v Input voltage low range:

– Minimum: 100 V ac – Maximum: 127 V ac

v Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

v Approximate input kilovolt-amperes (kVA):

– Minimum: 0.60 kVA – Maximum: 0.88 kVA

Notes:

1. Power consumption and heat output vary depending on the number and type of optional features that are installed and the power-management optional features that are in use.

2. These levels were measured in controlled acoustical environments according to the procedures that are specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average stated values because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Chapter 1. Introduction 3

Server controls, LEDs, and connectors

This section describes the controls, light-emitting diodes (LEDs), and connectors on the front and rear of the server.

Front view

The following illustration shows the controls and LEDs on the front of the server.

Note: The front bezel door is not shown so that the drive bays are visible.

DVD drive activity LED (green)

System power LED

Power-control button

Hard disk drive activity LED

System locator LED

System-information LED

System-error LED

USB 2 USB 1

DVD-eject button

Hard disk drive status LED (amber)

Hard disk drive activity LED (green)

System Power-on LED: When this LED is lit and not flashing, it indicates that the server is turned on. When this LED is flashing, it indicates that the server is turned off and still connected to an ac power source. When this LED is off, it indicates that ac power is not present, or the power supply or the LED itself has failed. A power LED is also on the rear of the server.

Power-control button: Press this button to turn the server on and off manually. A power-control-button shield comes with the server. You can install this disk-shaped shield to prevent the server from being turned off accidentally.

Hard disk drive activity LED: When this LED is flashing, it indicates that a hard disk drive is in use.

System locator LED: Use this LED to visually locate the server among other servers. You can use IBM Director to light this LED remotely.

4 IBM System x3500 Type 7977: Problem Determination and Service Guide

System-information LED: When this amber LED is on, the server power supplies

are nonredundant, or some other noncritical event has occurred. The event is recorded in the error log. Check the light path diagnostic panel for more information.

System-error LED: When this amber LED is lit, it indicates that a system error has occurred. Use the diagnostic LED panel and the system service label on the inside of the left-side cover to further isolate the error.

USB 1: Connect a USB device to this connector.

USB 2: Connect a USB device to this connector.

DVD-eject button: Press this button to release a CD or DVD from the DVD drive.

Hard disk drive status LED: When this LED is lit, it indicates that the associated

hard disk drive has failed. If an optional RAID adapter is installed in the server and the LED flashes slowly (one flash per second), the drive is being rebuilt. If the LED flashes rapidly (three flashes per second), the controller is identifying the drive.

Hard disk drive activity LED: When this LED is flashing, it indicates that the drive is in use.

Hard disk drive status LED: On some server models, each hot-swap hard disk drive has a status LED. When this LED is lit, it indicates that the drive has failed. If an optional IBM ServeRAID controller is installed in the server, when this LED is flashing slowly (one flash per second), it indicates that the drive is being rebuilt. When the LED is flashing rapidly (three flashes per second), it indicates that the controller is identifying the drive.

DVD drive activity LED: When this LED is lit, it indicates that the DVD drive is in use.

Chapter 1. Introduction 5

Rear view

The following illustration shows the connectors and LEDs on the rear of the server.

Power cord

AC power LED DC power LED

Mouse

Keyboard

Serial 1

(COM 1)

Parallel

Video

USB 4

Ethernet 10/100/1000

USB 3

Ethernet 10/100/1000

RJ-45

Serial 2

(COM 2)

Power-cord connector: Connect the power cord to this connector.

AC power LED: This green LED provides status information about the power

supply. During typical operation, both the ac and dc power LEDs are lit.

DC power LED: This green LED provides status information about the power supply. During typical operation, both the ac and dc power LEDs are lit.

Mouse connector: Connect a mouse or other PS/2 device to this connector.

Keyboard connector: Connect a PS/2 keyboard to this connector.

COM 1 connector: Connect a 9-pin serial device to this connector.

Parallel connector: Connect a parallel device to this connector.

Video connector: Connect a monitor to this connector.

USB 3 connector: Connect a USB device to this connector.

Ethernet connector: Use this connector to connect the server to a network.

USB 4 connector: Connect a USB device to this connector.

Ethernet connector: Use this connector to connect the server to a network.

RJ-45 connector: Use this connector to connect the optional Remote Supervisor

Adapter II SlimLine to a network.

6 IBM System x3500 Type 7977: Problem Determination and Service Guide

COM 2 connector: Connect a 9-pin serial device to this connector. This connector

can also be redirected in the Configuration/Setup Utility program for use with the baseboard management controller (BMC) or Remote Supervisor Adapter II SlimLine to control the server remotely. Do not connect any 9-pin serial devices to this connector when it is configured for use with the BMC or Remote Supervisor Adapter II SlimLine.

Note: When this connector is configured for use with the server management, do not connect any other 9-pin serial devices to this connector.

Chapter 1. Introduction 7

Internal LEDs, connectors, and jumpers

The illustrations in this section show the LEDs, connectors, and jumpers on the internal boards. The illustrations might differ slightly from your hardware.

System-board internal connectors and switches

The following illustrations show the internal connectors and switches on the system board.

See Table 2 on page 9 for information about the switch settings.

Wake on LAN (CN 45)

SW4 (Boot block/Clear CMOS)

8 IBM System x3500 Type 7977: Problem Determination and Service Guide

Table 2. Switches on SW4

Switch number Description

1 Boot block:

v Leave the switch in the Off position for normal mode. v Move the switch to the On position to enable the system

to recover if the BIOS code becomes damaged.

See “Recovering from a BIOS update failure” on page 149 for more information.

2 Clear CMOS:

v Leave the switch in the Off position to keep the CMOS

data.

v Move the switch to the On position to clear the CMOS

data, which clears the power-on password and administrator password.

Notes:

1. Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables. (Review the information in “Safety” on page vii, “Installation guidelines” on page 55, and “Handling static-sensitive devices” on page 57.)

2. Any system-board switch or jumper blocks that are not shown in the illustrations in this document are reserved.

Chapter 1. Introduction 9

System-board LEDs

The following illustration shows the switches and LEDs on the system board.

DIMM error LEDs 1 thru 12

Microprocessor mismatch LED

Slot 1 error LED

Slot 2 error LED

Slot 3 error LED

Slot 4 error LED

Slot 5 error LED

Slot 6 error LED

Microprocessor 1 error LED

Microprocessor 2 error LED

VRM error LED

Battery error LED

BMC heartbeat LED

ServeRAID-8k error LED

System-board external connectors

The following illustration shows the external input/output connectors and the NMI switch on the system board.

Mouse

Keyboard

Serial 1

(COM 1)

LPT

VGA

USB 4

RJ45

USB 3

RJ45

NMI

Serial 2

(COM 2)

10 IBM System x3500 Type 7977: Problem Determination and Service Guide

SAS backplane

The following illustration shows the connectors on the SAS backplane.

Hard disk drive connectors

Power connector

Signal connector

Chapter 1. Introduction 11

12 IBM System x3500 Type 7977: Problem Determination and Service Guide

Chapter 2. Configuration information and instructions

This chapter provides information about updating the firmware and using the configuration utilities.

Updating the firmware

The firmware in your server is periodically updated and is available for download on the Web. Go to http://www.ibm.com/systems/support/ to check for the latest level of firmware, such as BIOS code, vital product data (VPD) code, device drivers, and service processor firmware.

The UpdateXpress program is available for most System x servers and optional devices. It detects supported and installed device drivers and firmware in your server and installs available updates. You can download the UpdateXpress program from the Web at no additional cost, or you can purchase it on a CD. To download the program or purchase the CD, go to http://www.ibm.com/systems/management/ xpress.html.

When you replace devices in the server, you might have to either update the server with the latest version of the firmware stored on the board or restore the pre-existing firmware from a diskette or CD image.

v BIOS code stored in ROM on the microprocessor board. v BMC firmware is stored in ROM on the baseboard management controller on the

microprocessor board.

v Ethernet firmware is stored in ROM on the Ethernet controller on the PCI-X

board.

v ServeRAID firmware is stored in ROM on the ServeRAID adapter. v SAS firmware is stored in ROM on the SAS controller on the I/O board. v Major components contain VPD code. You can select to update the VPD code

during the BIOS code update procedure.

Configuring the server

The following configuration programs come with the server:

v Configuration/Setup Utility program

The Configuration/Setup Utility program is part of the basic input/output system (BIOS). Use it to configure serial port assignments, change interrupt request (IRQ) settings, change the startup-device sequence, set the date and time, and set passwords. For information about using this utility program, see “Using the Configuration/Setup Utility program” on page 14.

v IBM ServerGuide Setup and Installation CD

The ServerGuide program provides software-setup tools and installation tools that are designed for the server. Use this CD during the installation of the server to configure basic hardware features, such as an integrated SAS controller with RAID capabilities, and to simplify the installation of the operating system. For information about using this CD, see “Using the ServerGuide Setup and Installation CD” on page 20.

v Baseboard management controller

Use these programs to configure the baseboard management controller, to update the firmware and sensor data record/field replaceable unit (SDR/FRU)

data, and to remotely manage a network. For information about using these programs, see “Using the baseboard management controller” on page 22.

v Boot Menu program

The Boot Menu program is part of the BIOS. Use it to override the startup sequence that is set in the Configuration/Setup Utility program and temporarily assign a device to be first in the startup sequence, see “Using the Boot Menu program” on page 34.

v Broadcom Gigabit Ethernet Utility program

The Broadcom Gigabit Ethernet Utility program is part of the BIOS. You can use it to configure the network as a startable device, and you can customize where the network startup option appears in your startup sequence. Enable the Broadcom Gigabit Ethernet Utility from the Configuration/Setup Utility program. For information, see “Enabling the Broadcom Gigabit Ethernet Utility program” on page 34.

v Ethernet controller configuration

For information about configuring the Ethernet controller, see “Configuring the Broadcom Gigabit Ethernet controller” on page 35.

v Remote Supervisor Adapter II SlimLine configuration

For information about setting up and cabling the Remote Supervisor Adapter II SlimLine, see “Setting up the Remote Supervisor Adapter II SlimLine” on page

35.

v ServeRAID Manager

ServeRAID Manager is available as a stand-alone program and as an IBM Director extension. Use the ServeRAID Manager to define and configure the disk-array subsystem before you install the operating system. For information about using this program, see “Using ServeRAID Manager” on page 38.

v IBM Director

IBM Director is a workgroup-hardware-management tool that you can use to centrally manage servers. If you plan to use IBM Director to manage the server, you must check for the latest applicable IBM Director updates and interim fixes. For information about updating IBM Director, see “Updating IBM Director” on page 40. For more information about IBM Director, see the IBM Director documentation on the IBM Director CD.

Using the Configuration/Setup Utility program

Use the Configuration/Setup Utility program to perform the following tasks:

v View configuration information v View and change assignments for devices and I/O ports v Set the date and time v Set and change passwords and Remote Control Security settings v Set the startup characteristics of the server and the order of startup devices v Set and change settings for advanced hardware features v Set and change settings for the baseboard management controller (BMC) v View and clear error logs

Starting the Configuration/Setup Utility program

To start the Configuration/Setup Utility program, complete the following steps:

1. Turn on the server.

2. When the prompt Press F1 for Configuration/Setup is displayed, press F1. If you have set both a power-on password and an administrator password, you

14 IBM System x3500 Type 7977: Problem Determination and Service Guide

must type the administrator password to access the full Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available.

3. Select settings to view or change.

Configuration/Setup Utility menu choices

The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS, some menu choices might differ slightly from these descriptions.

v System Summary

Select this choice to view configuration information, including the type, speed, and cache sizes of the microprocessors and the amount of installed memory. When you make configuration changes through other choices in the Configuration/Setup Utility program, the changes are reflected in the system summary; you cannot change settings directly in the system summary.

This choice is on the full and limited Configuration/Setup Utility menu. – Processor Summary

Select this choice to view the processor information, including the type, speed, and cache size of the microprocessor.

Chapter 2. Configuration information and instructions 15

v System Information

Select this choice to view information about the server. When you make changes through other choices in the Configuration/Setup Utility program, some of those changes are reflected in the system information; you cannot change settings directly in the system information.

This choice is on the full Configuration/Setup Utility menu only.

v Devices and I/O Ports

Select this choice to view or change assignments for devices and input/output (I/O) ports.

Select this choice to enable or disable integrated Ethernet controllers and all standard ports (such as serial, USB, and parallel). Enable is the default setting for all controllers. If you disable a device, it cannot be configured, and the operating system will not be able to detect it (this is equivalent to disconnecting the device). If you disable the integrated Ethernet controller and no Ethernet adapter is installed, the server will have no Ethernet capability. If you disable the integrated USB controller, the server will have no USB capability; to maintain USB capability, make sure that Enabled is selected for the USB Support and USB 2.0 Support options.

Select this choice to enable and configure serial remote video and keyboard redirection, and to set other remote console values.

This choice is on the full Configuration/Setup Utility menu only. – Parallel Port Setup

Select this choice to enable or disable the parallel port and to adjust the parallel port resources and features.

– Remote Console Redirection

Select this choice to enable and configure serial remote video and keyboard redirection.

– System MAC Addresses

Select this choice to view the MAC addresses of the server.

– Advanced Chipset Control

Select this choice to modify settings that control features of the core chip set on the system board and to configure memory features.

Attention: Do not make changes in the Advanced Chipset Control option unless you are directed to do so by an IBM authorized service representative.

– Video

Select this choice to view the video information.

v Date and Time

Select this choice to set the date and time in the server, in 24-hour format (hour:minute:second).

v System Security

Select this choice to set password settings. See “Passwords” on page 19 for more information about passwords. You can also enable the chassis-intrusion detector to alert you each time that the server cover is removed.

– Administrator Password

This choice is on the Configuration/Setup Utility menu only if an optional IBM Remote Supervisor Adapter II SlimLine Slimline is installed.

Select this choice to set or change an administrator password. An administrator password is intended to be used by a system administrator; it limits access to the full Configuration/Setup Utility menu. If an administrator password is set, the full Configuration/Setup Utility menu is available only if

16 IBM System x3500 Type 7977: Problem Determination and Service Guide

you type the administrator password at the password prompt. For more information, see “Administrator password” on page 20.

– Power-on Password

Select this choice to set or change a power-on password. See “Power-on password” on page 19 for more information.

v Start Options

Select this choice to view or change the start options. Changes in the start options take effect when you restart the server.

You can set keyboard operating characteristics, such as whether the server starts with the keyboard number lock on or off. You can enable the server to run without a monitor, or keyboard.

This choice is on the full Configuration/Setup Utility menu only. – Startup Sequence Options

The startup sequence specifies the order in which the server checks devices to find a boot record. The server starts from the first boot record that it finds. If the server has Wake on LAN hardware and software and the operating system supports Wake on LAN functions, you can specify a startup sequence for the Wake on LAN functions. You can also specify whether an integrated controller or a PCI adapter has boot precedence.

If you enable the boot fail count, the BIOS default settings will be restored after three consecutive failures to find a boot record.

v Advanced Setup

Select this choice to change settings for advanced hardware features.

Important: The server might malfunction if these optional devices are incorrectly configured. Follow the instructions on the screen carefully.

This choice is on the full Configuration/Setup Utility menu only. – CPU Options

Select this choice to enable or disable Hyper-Threading, the pre-fetch queue, C1 enhanced mode, and no-execute mode memory protection.

The default setting for Hyper-Threading is Enabled.

– PCI Bus Control

Select this choice to view the system resources that are used by the installed PCI, PCI Express, or PCI-X devices.

– IPMI

Select this choice to view or clear the system event log, make changes to the serial/modem device commands and the POST watchdog settings, and view the LAN settings.

- IPMI Specification Version This is a nonselectable menu item that displays the IPMI and BMC version.

- BMC Hardware/Firmware Version This is a nonselectable menu item that displays the BMC firmware version.

- Clear System Event Log Enable or disable the system event log clearing. If system event-log clearing is enabled, it will reset to disabled when the BMC system-event log is cleared. Disabled is the default setting.

- Existing Event Log number This is a nonselectable menu item that displays the number of entries in the system-event log.

Chapter 2. Configuration information and instructions 17

- BIOS POST Watchdog Enable or disable the BMC POST watchdog. Disabled is the default setting.

- POST Watchdog Timeout Set the BMC POST watchdog timeout value. 5 minutes is the default setting.

- System Event Log Select this choice to view the BMC system-event log, which contains all system error and warning messages that have been generated. Use the arrow keys to move among pages in the log. If an optional IBM Remote Supervisor Adapter II SlimLine is installed, the full text of the error messages is displayed; otherwise, the log contains only numeric error codes. Run the diagnostic program to get more information about error codes that occur. See Chapter 5, “Diagnostics,” on page 95 for more information. Select Clear System Event Log to clear the BMC system-event log.

Important: If the system-error LED on the front of the server is lit but there are no other error indications, clear the BMC system-event log. This log does not clear itself, and if it begins to fill up, the system-error LED will be lit. Also, after you complete a repair or correct an error, clear the BMC system-event log to turn off the system-error LED on the front of the server.

- Serial /Modem Device Commands Select this choice to change the serial port sharing and access mode.

v Serial Port Sharing

Enable or disable serial port sharing. Enabled is the default setting.

v Serial Port Access Mode

Share, disable, preboot only, or always available. Shared is the default setting.

- LAN Settings Select this choice to view the baseboard management controller network configuration information.

– NMI Options

Select this choice to enable or disable the NMI reboot. Enabled is the default setting.

v Error Logs

Select this choice to view or clear error logs. – POST Error Log

Select this choice to view the three most recent error codes and messages that the system generated during POST. For more information about error logs, see IPMI on page 17.

– System Event/Error Log

Select this choice to view error codes and messages that the system generated during POST and all system status messages from the service processor. Select Clear error logs to clear the system event/error log. For more information on error logs, see IPMI on page 17.

Important: If the system-error LED on the front of the server is lit but there are no other error indications, clear the system event/error log. This log does not clear itself, and if it begins to fill up, the system-error LED will be lit. Also, after you complete a repair or correct an error, clear the system event/error log to turn off the system-error LED on the front of the server.

v Save Settings

Select this choice to save the changes that you have made in the settings.

18 IBM System x3500 Type 7977: Problem Determination and Service Guide

v Restore Settings

Select this choice to cancel the changes that you have made in the settings and restore the previous settings.

v Load Default Settings

Select this choice to cancel the changes that you have made in the settings and restore the factory settings.

v Exit Setup

Select this choice to exit from the Configuration/Setup Utility program. If you have not saved the changes that you have made in the settings, you are asked whether you want to save the changes or exit without saving them.

Passwords

From the System Security choice, you can set, change, and delete a power-on password and an administrator password. The System Security choice is on the full Configuration/Setup menu only.

If you set only a power-on password, you must type the power-on password to complete the system startup and to have access to the full Configuration/Setup Utility menu.

An administrator password is intended to be used by a system administrator; it limits access to the full Configuration/Setup Utility menu. If you set only an administrator password, you do not have to type a password to complete the system startup, but you must type the administrator password to access the Configuration/Setup Utility menu.

If you set a power-on password for a user and an administrator password for a system administrator, you can type either password to complete the system startup. A system administrator who types the administrator password has access to the full Configuration/Setup Utility menu; the system administrator can give the user authority to set, change, and delete the power-on password. A user who types the power-on password has access to only the limited Configuration/Setup Utility menu; the user can set, change, and delete the power-on password, if the system administrator has given the user that authority.

Power-on password: If a power-on password is set, when you turn on the server, the system startup will not be completed until you type the power-on password. You can use any combination of up to seven characters (A - Z,a-z,and0-9)forthe password.

When a power-on password is set, you can enable the Unattended Start mode, in which the keyboard and mouse remain locked but the operating system can start. You can unlock the keyboard and mouse by typing the power-on password.

If you forget the power-on password, you can regain access to the server in any of the following ways:

v If an administrator password is set, type the administrator password at the

password prompt. Start the Configuration/Setup Utility program and reset the power-on password.

v Remove the server battery and then reinstall it. See “Battery” on page 60 for

information on how to remove the battery from the system board.

v Toggle switch 2 of SW4 on the system board to the on position to bypass the

power-on password check.

Chapter 2. Configuration information and instructions 19

Attention: Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables. Do not change settings or move jumpers on any system-board switch or jumper blocks that are not shown in this document.

The following illustration shows the locations of the power-on password override, boot recovery, and Wake on LAN bypass jumpers.

Wake on LAN (CN 45)

SW4 (Boot block/Clear CMOS)

While the server is turned off, toggle the position of switch 2 of SW4 to the On position. You can then start the Configuration/Setup Utility program and reset the power-on password. After you reset the password, turn off the server again and move the switch back to the off position.

The power-on password override switch does not affect the administrator password.

Administrator password: If an administrator password is set, you must type the administrator password for access to the full Configuration/Setup Utility menu. You can use any combination of up to seven characters (A - Z,a-z,and0-9)forthe password. The Administrator Password choice is on the Configuration/Setup Utility menu only if an optional IBM Remote Supervisor Adapter II SlimLine is installed.

Attention: If you forget the administrator password, you must replace the system board.

Using the ServerGuide Setup and Installation CD

The ServerGuide Setup and Installation CD contains a setup and installation program that is designed for your server. The ServerGuide program detects the server model and optional hardware devices that are installed and uses that information during setup to configure the hardware. The ServerGuide program simplifies operating-system installations by providing updated device drivers and, in some cases, installing them automatically.

If a later version of the ServerGuide program is available, you can download a free image of the ServerGuide Setup and Installation CD or purchase the CD from the ServerGuide fulfillment Web site at http://www.ibm.com/systems/management/ serverguide/sub.html. To download the free image, click IBM Service and Support

Site.

Note: Changes are made periodically to the IBM Web site. The actual procedure

might vary slightly from what is described in this document.

The ServerGuide program has the following features:

20 IBM System x3500 Type 7977: Problem Determination and Service Guide

v An easy-to-use interface v Diskette-free setup, and configuration programs that are based on detected

hardware

v ServeRAID Manager program, which configures your ServeRAID adapter or

integrated SAS/SATA controller with RAID capabilities

v Device drivers that are provided for the server model and detected hardware v File-system type that is selectable during setup

ServerGuide features

Features and functions can vary slightly with different versions of the ServerGuide program. To learn more about the version that you have, start the ServerGuide Setup and Installation CD and view the online overview. Not all features are supported on all server models.

The ServerGuide program requires a supported IBM server with an enabled startable (bootable) CD drive. In addition to the ServerGuide Setup and Installation CD, you must have the operating-system CD to install the operating system.

The ServerGuide program performs the following tasks:

v Sets system date and time v Detects an installed SAS RAID adapter or controller and runs the SAS RAID

configuration program

v Checks the microcode (firmware) levels of a ServeRAID adapter and determines

whether a later level is available from the CD

v Detects installed optional hardware devices and provides updated device drivers

for most adapters and devices

v Provides diskette-free installation for supported Windows operating systems v Includes an online readme file with links to tips for your hardware and

operating-system installation

Setup and configuration overview

When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up the server model. On a server with a ServeRAID SAS controller or integrated SAS/SATA controller with RAID capabilities, you can run ServeRAID Manager to create logical drives.

Note: Features and functions can vary slightly with different versions of the ServerGuide program.

When you start the ServerGuide Setup and Installation CD, the program prompts you to complete the following tasks:

v Select your language. v Select your keyboard layout and country. v View the overview to learn about ServerGuide features. v View the readme file to review installation tips for your operating system and

adapter.

v Start the operating-system installation. You will need your operating-system CD.

Typical operating system installation

The ServerGuide program can reduce the time it takes to install an operating system. It provides the device drivers that are required for your hardware and for the operating system that you are installing. This section describes a typical ServerGuide operating-system installation.

Chapter 2. Configuration information and instructions 21

Note: Features and functions can vary slightly with different versions of the ServerGuide program.

1. After you have completed the setup process, the operating-system installation program starts. (You will need your operating-system CD to complete the installation.)

2. The ServerGuide program stores information about the server model, service processor, hard disk drive controllers, and network adapters. Then, the program checks the CD for newer device drivers. This information is stored and then passed to the operating-system installation program.

3. The ServerGuide program prompts you to insert your operating-system CD and restart the server. At this point, the installation program for the operating system takes control to complete the installation.

Installing your operating system without ServerGuide

If you have already configured the server hardware and you are not using the ServerGuide program to install your operating system, complete the following steps to download the latest operating-system installation instructions from the IBM Web site.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click System x.

3. From the menu on the left side of the page, click System x support search.

4. From the Task menu, select Install.

5. From the Product family menu, select System x3500.

6. From the Operating system menu, select your operating system, and then click

Search to display the available installation documents.

Using the baseboard management controller

The baseboard management controller provides environmental monitoring for the server. If environmental conditions exceed thresholds or if system components fail, the baseboard management controller lights LEDs to help you diagnose the problem and also records the error in the system event/error log.

The baseboard management controller also provides the following remote server management capabilities through the OSA SMBridge management utility program:

v Command-line interface (IPMI Shell)

The command-line interface provides direct access to server management functions through the IPMI protocol. Use the command-line interface to issue commands to control the server power, view system information, and identify the server. You can also save one or more commands as a text file and run the file as a script.

v Serial over LAN

Establish a Serial over LAN (SOL) connection to manage servers from a remote location. You can remotely view and change the BIOS settings, restart the server, identify the server, and perform other management functions. Any standard Telnet client application can access the SOL connection.

22 IBM System x3500 Type 7977: Problem Determination and Service Guide

Enabling and configuring SOL using the OSA SMBridge management utility program

To enable and configure the server for SOL by using the OSA SMBridge management utility program, you must update and configure the BIOS; update and configure the baseboard management controller (BMC) firmware; update and configure the Ethernet controller firmware; and enable the operating system for an SOL connection.

BIOS update and configuration: Complete the following steps to update and configure the BIOS code to enable SOL:

1. Update the BIOS code: a. Download the latest version of the BIOS code from http://www.ibm.com/

systems/support/.

b. Update the BIOS code, following the instructions that come with the update

file that you downloaded.

2. Update the BMC firmware: a. Download the latest version of the BMC firmware from http://www.ibm.com/

systems/support/.

b. Update the BMC firmware, following the instructions that come with the

update file that you downloaded.

3. Configure the BIOS settings: a. Restart the server and press F1 when are prompted to start the

Configuration/Setup Utility program.

b. Select Devices and I/O Ports; then, make sure that the values are set as

follows:

v Serial Port A: Auto-configure v Serial Port B: Auto-configure

c. Select Remote Console Redirection; then, make sure that the values are

set as follows:

v Remote Console COM Port: COM 2 v Remote Console Baud Rate: 19200 or higher v Remote Console Connection Type: VT100 v Remote Console Connect: Direct v Remote Console Flow Control: Hardware v Remote Console Active After Boot: Enabled

d. Press Esc twice to exit the Remote Console Redirection and Devices and

I/O Ports sections of the Configuration/Setup Utility program.

e. Select Advanced Setup; then, select Baseboard Management Controller

(BMC) Settings.

f. Set BMC Serial Port Access Mode to Dedicated. g. Press Esc twice to exit the Baseboard Management Controller (BMC)

Settings and Advanced Setup sections of the Configuration/Setup Utility

program. h. Select Save Settings; then, press Enter. i. Press Enter to confirm. j. Select Exit Setup; then, press Enter. k. Make sure that Yes, exit the Setup Utility is selected; then, press Enter.

Chapter 2. Configuration information and instructions 23

Linux configuration: For SOL operation on the server, you must configure the Linux operating system to expose the Linux initialization (booting) process. This enables users to log in to the Linux console through an SOL session and directs Linux output to the serial console. See the documentation for your specific Linux operating-system type for information and instructions.

Use one of the following procedures to enable SOL sessions for your Linux operating system. You must be logged in as a root user to perform these procedures.

Red Hat Enterprise Linux ES 2.1 configuration:

Note: This procedure is based on a default installation of Red Hat Enterprise Linux ES 2.1. The file names, structures, and commands might be different for other versions of Red Hat Linux.

Complete the following steps to configure the general Linux parameters for SOL operation when using the Red Hat Enterprise Linux ES 2.1 operating system.

Note: Hardware flow control prevents character loss during communication over a serial connection. You must enable it when using a Linux operating system.

1. Add the following line to the end of the # Run gettys in standard runlevels section of the /etc/inittab file. This enables hardware flow control and enables users to log in through the SOL console.

7:2345:respawn:/sbin/agetty -h ttyS0 19200 vt102

2. Add the following line at the bottom of the /etc/securetty file to enable a user to log in as the root user through the SOL console:

ttyS0

LILO configuration: If you are using LILO, complete the following steps:

1. Complete the following steps to modify the /etc/lilo.conf file: a. Add the following text to the end of the first default=linux line

-Monitor

b. Comment out the map=/boot/map line by adding a # at the beginning of this

line.

c. Comment out the message=/boot/message line by adding a # at the beginning

of this line.

d. Add the following line before the first image= line:

# This will allow you to only Monitor the OS boot via SOL

e. Add the following text to the end of the first label=linux line:

-Monitor

f. Add the following line to the first image= section. This enables SOL.

append="console=ttyS0,19200n8 console=tty1"

g. Add the following lines between the two image= sections:

# This will allow you to Interact with the OS boot via SOL

image=/boot/vmlinuz-2.4.9-e.12smp

label=linux-Interact

initrd=/boot/initrd-2.4.9-e.12smp.img

read-only

root=/dev/hda6

append="console=tty1 console=ttyS0,19200n8 "

24 IBM System x3500 Type 7977: Problem Determination and Service Guide

The following examples show the original content of the /etc/lilo.conf file and the content of this file after modification.

Original /etc/lilo.conf contents

prompt

timeout=50

default=linux

boot=/dev/hda

map=/boot/map

install=/boot/boot.b

message=/boot/message

linear

image=/boot/vmlinuz-2.4.9-e.12smp

label=linux

initrd=/boot/initrd-2.4.9-e.12smp.img

read-only

root=/dev/hda6

image=/boot/vmlinuz-2.4.9-e.12

label=linux-up

initrd=/boot/initrd-2.4.9-e.12.img

read-only

root=/dev/hda6

Chapter 2. Configuration information and instructions 25

Modified /etc/lilo.conf contents

prompt

timeout=50

default=linux-Monitor

boot=/dev/hda

#map=/boot/map

install=/boot/boot.b

#message=/boot/message

linear

# This will allow you to only Monitor the OS boot via SOL

image=/boot/vmlinuz-2.4.9-e.12smp

label=linux-Monitor

initrd=/boot/initrd-2.4.9-e.12smp.img

read-only

root=/dev/hda6

append="console=ttyS0,19200n8 console=tty1"

# This will allow you to Interact with the OS boot via SOL

image=/boot/vmlinuz-2.4.9-e.12smp

label=linux-Interact

initrd=/boot/initrd-2.4.9-e.12smp.img

read-only

root=/dev/hda6

append="console=tty1 console=ttyS0,19200n8 "

image=/boot/vmlinuz-2.4.9-e.12

label=linux-up

initrd=/boot/initrd-2.4.9-e.12.img

read-only

root=/dev/hda6

2. Run the lilo command to store and activate the LILO configuration.

When the Linux operating system starts, a LILO boot: prompt is displayed instead of the graphical user interface. Press Tab at this prompt to install all of the boot options that are listed. To load the operating system in interactive mode, type linux-Interact and then press Enter.

GRUB configuration: If you are using GRUB, complete the following steps to modify the /boot/grub/grub.conf file:

1. Comment out the splashimage= line by adding a # at the beginning of this line.

2. Add the following line before the first title= line:

# This will allow you to only Monitor the OS boot via SOL

3. Append the following text to the first title= line:

SOL Monitor

4. Append the following text to the kernel/ line of the first title= section:

console=ttyS0,19200 console=tty1

5. Add the following five lines between the two title= sections:

# This will allow you to Interact with the OS boot via SOL

title Red Hat Linux (2.4.9-e.12smp) SOL Interactive

root (hd0,0)

26 IBM System x3500 Type 7977: Problem Determination and Service Guide

kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1

console=ttyS0,19200

initrd /initrd-2.4.9-e.12smp.img

Note: The entry that begins with kernel /vmlinuz is shown with a line break after console=tty1. In your file, the entire entry must all be on one line.

The following examples show the original content of the /boot/grub/grub.conf file and the content of this file after modification.

Original /boot/grub/grub.conf contents

#grub.conf generated by anaconda

# Note that you do not have to rerun grub after making changes to this file

# NOTICE: You have a /boot partition. This means that

# all kernel and initrd paths are relative to /boot/, eg.

# root (hd0,0)

# kernel /vmlinuz-version ro root=/dev/hda6

# initrd /initrd-version.img

#boot=/dev/hda

default=0

timeout=10

splashimage=(hd0,0)/grub/splash.xpm.gz

title Red Hat Enterprise Linux ES (2.4.9-e.12smp)

root (hd0,0)

kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6

initrd /initrd-2.4.9-e.12smp.img

title Red Hat Enterprise Linux ES-up (2.4.9-e.12)

root (hd0,0)

kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6

initrd /initrd-2.4.9-e.12.img

Chapter 2. Configuration information and instructions 27

Modified /boot/grub/grub.conf contents

#grub.conf generated by anaconda

# Note that you do not have to rerun grub after making changes to this file

# NOTICE: You have a /boot partition. This means that

# all kernel and initrd paths are relative to /boot/, eg.

# root (hd0,0)

# kernel /vmlinuz-version ro root=/dev/hda6

# initrd /initrd-version.img

#boot=/dev/hda

default=0

timeout=10

# splashimage=(hd0,0)/grub/splash.xpm.gz

# This will allow you to only Monitor the OS boot via SOL

title Red Hat Enterprise Linux ES (2.4.9-e.12smp) SOL Monitor

root (hd0,0)

kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=ttyS0,19200 console=tty1

initrd /initrd-2.4.9-e.12smp.img

# This will allow you to Interact with the OS boot via SOL

title Red Hat Linux (2.4.9-e.12smp) SOL Interactive

root (hd0,0)

kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1 console=ttyS0,19200

initrd /initrd-2.4.9-e.12smp.img

title Red Hat Enterprise Linux ES-up (2.4.9-e.12)

root (hd0,0)

kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6

initrd /initrd-2.4.9-e.12.img

You must restart the Linux operating system after you complete these procedures for the changes to take effect and to enable SOL.

SUSE SLES 8.0 configuration:

Note: This procedure is based on a default installation of SUSE Linux Enterprise Server (SLES) 8.0. The file names, structures, and commands might be different for other versions of SUSE Linux.

Complete the following steps to configure the general Linux parameters for SOL operation when using the SLES 8.0 operating system.

Note: Hardware flow control prevents character loss during communication over a serial connection. You must enable it when using a Linux operating system.

1. Add the following line to the end of the # getty-programs for the normal runlevels section of the /etc/inittab file. This enables hardware flow control and enables users to log in through the SOL console.

7:2345:respawn:/sbin/agetty -h ttyS0 19200 vt102

2. Add the following line after the tty6 line at the bottom of the /etc/securetty file to enable a user to log in as the root user through the SOL console:

ttyS0

3. Complete the following steps to modify the /boot/grub/menu.lst file:

28 IBM System x3500 Type 7977: Problem Determination and Service Guide

a. Comment out the gfxmenu line by adding a # in front of the word gfxmenu. b. Add the following line before the first title line:

# This will allow you to only Monitor the OS boot via SOL

c. Append the following text to the first title line:

SOL Monitor

d. Append the following text to the kernel line of the first title section:

console=ttyS0,19200 console=tty1

e. Add the following four lines between the first two title sections:

# This will allow you to Interact with the OS boot via SOL

title linux SOL Interactive

kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791

console=tty1 console=ttyS0,19200

initrd (hd0,1)/boot/initrd

The following examples show the original content of the /boot/grub/menu.lst file and the content of this file after modification.

Original /boot/grub/menu.lst contents Notes

gfxmanu (hd0,1)/boot/message color white/blue black/light-gray default 0 timeout 8

title linux

kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 1 initrd (hd0,1)/boot/initrd

title floppy

root chainloader +1

title failsafe

kernal (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp 1

disableapic maxcpus=0 3

initrd (hd0,1)/boot/initrd.shipped

Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line.

Modified /boot/grub/menu.lst contents Notes

#gfxmanu (hd0,1)/boot/message color white/blue black/light-gray default 0 timeout 8

# This will allow you to only Monitor the OS boot via SOL title linux SOL Monitor

kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=ttyS1,19200 1

console=tty1

initrd (hd0,1)/boot/initrd # This will allow you to Interact with the OS boot via SOL title linux SOL Interactive

kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=tty1 console=ttyS0,19200 initrd (hd0,1)/boot/initrd

title floppy

Chapter 2. Configuration information and instructions 29

Modified /boot/grub/menu.lst contents Notes

root chainloader +1

title failsafe

kernel (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp 1

disableapic maxcpus=0 3

initrd (hd0,1)/boot/initrd.shipped

Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line.

You must restart the Linux operating system after you complete these procedures for the changes to take effect and to enable SOL.

Microsoft Windows 2003 Standard Edition configuration:

Note: This procedure is based on a default installation of the Microsoft Windows 2003 operating system.

Complete the following steps to configure the Windows 2003 operating system for SOL operation. You must be logged in as a user with administrator access to perform this procedure.

1. Complete the following steps to determine which boot entry ID to modify: a. Type bootcfg at a Windows command prompt; then, press Enter to display

the current boot options for your server.

b. In the Boot Entries section, locate the boot entry ID for the section with an

OS friendly name of Windows Server 2003, Standard. Write down the boot entry ID for use in the next step.

2. To enable the Microsoft Windows Emergency Management System (EMS), at a Windows command prompt, type

bootcfg /EMS ON /PORT COM1 /BAUD 19200 /ID boot_id

where boot_id is the boot entry ID from step 1b; then, press Enter.

3. Complete the following steps to verify that the EMS console is redirected to the COM2 serial port:

a. Type bootcfg at a Windows command prompt; then, press Enter to display

the current boot options for your server.

b. Verify the following changes to the bootcfg settings:

v In the Boot Loader Settings section, make sure that redirect is set to

COM2 and that redirectbaudrate is set to 19200.

v In the Boot Entries section, make sure that the OS Load Options: line

has /redirect appended to the end of it.

The following examples show the original bootcfg program output and the output after modification.

30 IBM System x3500 Type 7977: Problem Determination and Service Guide

Original bootcfg program output

Boot Loader Settings

----------------------------

timeout: 30

default: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

Boot Entries

----------------

Boot entry ID: 1

OS Friendly Name: Windows Server 2003, Standard

Path: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

OS Load Options: /fastdetect

Modified bootcfg program output

Boot Loader Settings

----------------------------

timeout: 30

default: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

redirect: COM1

redirectbaudrate: 19200

Boot Entries

----------------

Boot entry ID: 1

OS Friendly Name: Windows Server 2003, Standard

Path: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

OS Load Options: /fastdetect /redirect

You must restart the Windows 2003 operating system after you complete this procedure for the changes to take effect and to enable SOL.

Installing the OSA SMBridge management utility program

Complete the following steps to install the OSA SMBridge management utility program on a server running a Windows operating system:

1. Go to http://www.ibm.com/systems/support/, download the utility program, and create the OSA BMC Management Utility CD.

2. Insert the OSA BMC Management Utility CD into the drive. The InstallShield wizard starts, and a window similar to that shown in the following illustration opens.

Chapter 2. Configuration information and instructions 31

3. Follow the prompts to complete the installation. The installation program prompts you for a TCP/IP port number and an IP

address. Specify an IP address, if you want to limit the connection requests that will be accepted by the utility program. To accept connections from any server, type INADDR_ANY as the IP address. Also specify the port number that the utility program will use. These values will be recorded in the smbridge.cfg file for the automatic startup of the utility program.

Complete the following steps to install the OSA SMBridge management utility program on a server running a Linux operating system. You must be logged in as a root user to perform these procedures.

1. Go to http://www.ibm.com/systems/support/, download the utility program, and create the OSA BMC Management Utility CD.

2. Insert the OSA BMC Management Utility CD into the drive.

3. Type mount/mnt/cdrom.

4. Locate the directory where the installation RPM package is located and type cd/mnt/cdrom.

5. Type the following command to run the RPM package and start the installation:

rpm -ivh smbridge-2.0-XX.rpm

6. Follow the prompts to complete the installation. When the installation is complete, the utility copies files to the following directories:

/etc/init.d/SMBridge /etc/smbridge.cfg /usr/sbin/smbriged /var/log/smbridge/Liscense.txt /var/log/smbridge/Readme.txt

The utility starts automatically when the server is started. You can also locate the /ect/init.d directory to start the utility and use the following commands to manage the utility:

32 IBM System x3500 Type 7977: Problem Determination and Service Guide

smbridge status smbridge start smbridge stop smbridge restart

Using the baseboard management controller utility programs

Use the baseboard management controller utility programs to configure the baseboard management controller, download firmware updates and SDR/FRU updates, and remotely manage a network.

Using the baseboard management controller configuration utility program:

Use the baseboard management controller configuration utility program to view or change the baseboard management controller configuration settings. You can also use the utility program to save the configuration to a file for use on multiple servers.

Complete the following steps to start the baseboard management controller configuration utility program:

1. Insert the configuration utility diskette into the diskette drive and restart the server.

2. From a command-line prompt, type bmc_cfg and press Enter.

3. Follow the instructions on the screen.

Using the baseboard management controller firmware update utility program: Use the baseboard management controller firmware update utility disk

to update the baseboard management controller firmware and SDR/FRU data. The firmware update utility updates the baseboard management controller firmware and SDR/FRU data only and does not affect any device drivers.

Note: To ensure proper server operation, be sure to update the server baseboard management controller firmware before you update the BIOS code.

To update the firmware, if the Linux or Windows operating-system update package is available from the World Wide Web and you have obtained the applicable update package, follow the instructions that come with the update package.

Using the OSA SMBridge management utility program: Use the OSA SMBridge management utility program to remotely manage and configure a network. The utility program provides the following remote management capabilities:

v CLI (command-line interface) mode

Use CLI mode to remotely perform power-management and system identification control functions over a LAN or serial port interface from a command-line interface. Use CLI mode also to remotely view the system event/error log.

Use the following commands in CLI mode: – identify

Control the system-locator LED on the front of the server.

– power

Turn the server on and off remotely.

– sel

Perform operations with the BMC system event log.

– sysinfo

Display general system information that is related to the server and the baseboard management controller.

v Serial over LAN

Chapter 2. Configuration information and instructions 33

Use the Serial over LAN capability to remotely perform control and management functions over a Serial over LAN (SOL) network. You can also use SOL to remotely view and change the server BIOS settings.

At a command prompt, type Telnet localhost 623 to access the SOL network. Type help at the smbridge> prompt for more information.

Use the following commands in an SOL session: – connect

Connect to the LAN. Type connect -ip ip_address -u username -p password.

– identify

Control the system-locator LED on the front of the server.

– power

Turn the server on and off remotely.

– reboot

Force the server to restart.

– sel get

Display the system event/error log.

– sol

Configure the SOL function.

– sysinfo

Display system information that is related to the server and the globally unique identifier (GUID).

Using the Boot Menu program

The Boot Menu program is a built-in, menu-driven configuration program that you can use to temporarily redefine the first startup device without changing settings in the Configuration/Setup Utility program.

To use the Boot Menu program, complete the following steps:

1. Turn off the server.

2. Restart the server.

3. Press F12.

4. Select the startup device.

The next time that the server is started, it returns to the startup sequence that is set in the Configuration/Setup Utility program.

Enabling the Broadcom Gigabit Ethernet Utility program

The Broadcom Gigabit Ethernet Utility is part of the BIOS. You can use it to configure the network as a startable device, and you can customize where the network startup option appears in the startup sequence.

To enable the Broadcom Gigabit Ethernet Utility program, complete the following steps:

1. From the Configuration/Setup Utility main menu, select Devices and I/O Ports and press Enter.

2. Select Planar Ethernet and use the Right Arrow (→) key to set it to Enabled.

3. Select Save Settings and press Enter.

34 IBM System x3500 Type 7977: Problem Determination and Service Guide

Configuring the Broadcom Gigabit Ethernet controller

The Ethernet controller is integrated on the system board. It provides an interface for connecting to a 10 Mbps, 100 Mbps, or 1 Gbps network and provides full-duplex (FDX) capability, which enables simultaneous transmission and reception of data on the network. If the Ethernet port in the server supports auto-negotiation, the controller detects the data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T) and duplex mode (full-duplex or half-duplex) of the network and automatically operates at that rate and mode.

You do not have to set any jumpers or configure the controller. However, you must install a device driver to enable the operating system to address the controller. To find updated information about configuring the controller, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click System x.

3. Under Popular links, click Publications lookup.

4. From the Product family menu, select System x3500 and click Continue.

Setting up the Remote Supervisor Adapter II SlimLine

You use the optional Remote Supervisor Adapter II SlimLine to obtain enhanced system management capabilities, above those of the embedded BMC. The Remote Supervisor Adapter II SlimLine has a dedicated Ethernet connection at the rear of the server.

This section describes how to set up, cable, and configure the Remote Supervisor Adapter II SlimLine so that you can manage the server remotely.

In addition to the information in this section, see the IBM Remote Supervisor Adapter II SlimLine User’s Guide for information about how to configure and use the Remote Supervisor Adapter II SlimLine to manage the server remotely through the Web-based interface or the text-based interface.

Note: The Web-based interface and text-based interface do not support double-byte character set (DBCS) languages.

Requirements

Make sure that the following Remote Supervisor Adapter II SlimLine requirements are met:

v The Web interface Remote Disk function requires the client system to be running

Microsoft Windows 2000 or later. The Web interface Remote Control features require the Java

– Microsoft Internet Explorer version 5.5 or later with the latest Service Pack – Netscape Navigator version 7.0 or later – Mozilla version 1.3 or later

v If you plan to configure Simple Network Management Protocol (SNMP) trap alerts

on the Remote Supervisor Adapter II SlimLine, install and compile the management information base (MIB) on your SNMP manager.

v You will need an Internet connection to the client system to download software

and firmware from the IBM Support Web site during the installation process. The Remote Supervisor Adapter II SlimLine firmware and the SNMP MIB are

™

1.4 Plug-in or later. The following Web browsers are supported:

Chapter 2. Configuration information and instructions 35

available on the ServerGuide Setup and Installation CD; the latest versions are available at http://www.ibm.com/systems/management/serverguide/sub.html.

Cabling the Remote Supervisor Adapter II SlimLine

You can manage the server remotely through the Remote Supervisor Adapter II SlimLine by using the dedicated system-management Ethernet connector on the rear of the server.

For additional information about network configuration, go to the Remote Supervisor Adapter II SlimLine Installation Guide.

Complete the following steps to cable the Remote Supervisor Adapter II SlimLine:

1. Connect one end of a Category 3 or Category 5 Ethernet cable to the dedicated systems-management Ethernet connector. See“Server controls, LEDs, and connectors” on page 4 for the location of the systems-management Ethernet connector.

2. Connect the other end of the cable to the network.

Installing the Remote Supervisor Adapter II SlimLine firmware

The software and firmware files that you need are contained in one system service package installation kit. The kit contains the following files:

v Software and firmware installation instructions v BIOS code update with support for the Remote Supervisor Adapter II SlimLine v Diagnostics code update v Remote Supervisor Adapter II SlimLine device drivers v Remote Supervisor Adapter II SlimLine firmware update v Integrated service processor firmware update v Video device driver v Firmware-update utility program

Complete the following steps to download and install the software and firmware.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/support/.

2. In the left navigation pane, click Downloads and drivers.

3. In the Search field, type Remote Supervisor Adapter II SlimLine firmware and click Search.

4. Select the system service package for the operating system that is running on the server in which the Remote Supervisor Adapter II SlimLine is installed.

5. Click the file link to download the system service package to d:\ibmssp, where d is the hard disk drive letter. (Create the directory if necessary.)

6. Extract the files into d:\ibmssp. See the readme.txt file, which is included with the extracted files, for a list of the files in the package.

7. Follow the instructions in Remote Supervisor Adapter II SlimLine Installation Instructions, which is in Portable Document Format (PDF) in d:\ibmssp, to install the software and firmware.

8. Restart the server after the software and firmware are installed.

36 IBM System x3500 Type 7977: Problem Determination and Service Guide

Completing the setup

See the IBM Remote Supervisor Adapter II SlimLine User’s Guide on the IBM Documentation CD for instructions for completing the configuration, including the

following procedures:

v Configuring the Ethernet ports v Defining login IDs and passwords v Selecting the events that will receive alert notifications v Monitoring remote server status using the Remote Supervisor Adapter II SlimLine

Web-based interface

v Controlling the server remotely v Attaching a remote diskette drive, CD drive, or disk image to the server

After you configure the adapter, use the Web-based interface to create a backup copy of the configuration so that you can restore the configuration, if you have to replace the adapter. For more information, see the Remote Supervisor Adapter II SlimLine User’s Guide.

Using the Adaptec RAID Configuration Utility program

Use the Adaptec RAID Configuration Utility programs to perform the following tasks:

v Configure a redundant array of independent disks (RAID) array v View or change the RAID configuration and associated devices

When you are using the Adaptec RAID Configuration Utility programs to configure and manage arrays, consider the following information:

v Hard disk drive capacities affect how you create arrays. Drives in an array can

have different capacities, but the RAID controller treats them as if they all have the capacity of the smallest hard disk drive.

v To help ensure signal quality, do not use drives with different speeds and data

rates.

v To update the firmware and BIOS code for an optional ServeRAID SAS

controller, you must use the IBM ServeRAID Support CD that comes with the ServeRAID option.

Starting the Adaptec RAID Configuration Utility program

To start the Adaptec RAID Configuration Utility program, complete the following steps:

1. Turn on the server.

2. When the prompt <<< Press <CTRL><A> for Adaptec RAID Configuration Utility! >>> is displayed, press Ctrl+A.

3. To select a choice from the menu, use the arrow keys to highlight it and press Enter.

Adaptec RAID Configuration Utility menu choices

The following choices are on the Adaptec RAID Configuration Utility menu:

v Array Configuration Utility

Select this choice to create, manage, or delete arrays, or to initialize drives.

v SerialSelect Utility

Select this choice to configure the controller interface definitions or to configure the physical transfer and SAS address of the selected drive.

v Disk Utilities

Chapter 2. Configuration information and instructions 37

Select this choice to format a disk or verify the disk media. Select a device from the list and read the instructions on the screen carefully before you make a selection.

Creating a RAID array

To create a RAID array, complete the following steps:

1. Start the Adaptec RAID Configuration Utility program.

2. Select Array Configuration Utility.

3. From the Main menu, select Create Array.

Note: Hard disk drives in an array can have different capacities, but the RAID controller treats them as if they all have the capacity of the smallest hard disk drive.

4. From the list of available drives, select the drives that you want to include in the array and press Enter.

5. From the list of available RAID levels, select the one that you want to use.

6. Follow the instructions on the screen to complete the configuration; then, select Done to exit.

7. Restart the server.

Viewing the array configuration

To view information about the RAID array, complete the following steps:

1. Start the Adaptec RAID Configuration Utility program.

2. Select Array Configuration Utility.

3. From the Main menu, select Manage Arrays.

4. Select an array and press Enter.

5. To exit from the program, press Esc.

Using ServeRAID Manager

Use ServeRAID Manager, which is on the IBM ServeRAID Support CD, to:

v Configure a redundant array of independent disks (RAID) array v Restore a SAS hard disk drive to the factory-default settings, erasing all data

from the disk

v View your RAID configuration and associated devices v Monitor the operation of your RAID controller

To perform some tasks, you can run ServeRAID Manager as an installed program. However, to configure the SAS and RAID controllers and perform an initial RAID configuration on the server, you must run ServeRAID Manager in Startable CD mode, as described in the instructions in this section. If you install a different type of RAID adapter in the server, use the configuration method that is described in the instructions that come with that adapter to view or change SAS settings for attached devices.

See the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID technology and instructions for using ServeRAID Manager to configure your SAS and RAID controllers. Additional information about ServeRAID Manager is also available from the Help menu. For information about a specific object in the ServeRAID Manager tree, select the object and click Actions→

Hints and tips.

38 IBM System x3500 Type 7977: Problem Determination and Service Guide

Configuring the controller

By running ServeRAID Manager in Startable CD mode, you can configure the controller before you install your operating system. The information in this section assumes that you are running ServeRAID Manager in Startable CD mode.

To run ServeRAID Manager in Startable CD mode, turn on the server; then, insert the CD into the DVD-ROM drive. If ServeRAID Manager detects an unconfigured controller and ready drives, the Configuration wizard starts.

In the Configuration wizard, you can select express configuration or custom configuration. Express configuration automatically configures the controller by grouping the first two physical drives in the ServeRAID Manager tree into an array and creating a RAID level-1 logical drive. If you select custom configuration, you can select the two physical drives that you want to group into an array and create a hot-spare drive.

Using express configuration: Complete the following steps to use express configuration:

1. In the ServeRAID Manager tree, click the controller.

2. Click Express configuration.

3. Click Next. The “Configuration summary” window opens.

4. Review the information in the “Configuration summary” window. To change the configuration, click Modify arrays.

5. Click Apply; then, click Yes when asked if you want to apply the new configuration. The configuration is saved in the controller and in the physical drives.

6. Exit from ServeRAID Manager and remove the CD from the DVD-ROM drive.

7. Restart the server.

Using custom configuration: Complete the following steps to use custom configuration:

1. In the ServeRAID Manager tree, click the controller.

2. Click Custom configuration.

3. Click Next. The “Create arrays” window opens.

4. From the list of ready drives, select the two drives that you want to group into the array.

5. Click the icon on the toolbar to add the selected drives to the array.

6. If you want to configure a hot-spare drive, complete the following steps: a. Click the Spares tab. b. Select the physical drive that you want to designate as the hot-spare drive,

and the icon on the toolbar to add the selected drives.

7. Click Next. The “Configuration summary” window opens.

8. Review the information in the “Configuration summary” window. To change the configuration, click Back.

9. Click Apply; then, click Yes when asked if you want to apply the new configuration. The configuration is saved in the controller and in the physical drives.

10. Exit from ServeRAID Manager and remove the CD from the DVD-ROM drive.

11. Restart the server.

Chapter 2. Configuration information and instructions 39

Viewing the configuration

You can use ServeRAID Manager to view information about RAID controllers and the RAID subsystem (such as arrays, logical drives, hot-spare drives, and physical drives). When you click an object in the ServeRAID Manager tree, information about that object appears in the right pane. To display a list of available actions for an object, click the object and click Actions.

Updating IBM Director

If you plan to use IBM Director to manage the server, you must check for the latest applicable IBM Director updates and interim fixes.

To install the IBM Director updates and any other applicable updates and interim fixes, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Check for the latest version of IBM Director: a. Go to http://www.ibm.com/systems/management/downloads.html. b. If the drop-down list shows a newer version of IBM Director than what

comes with the server, follow the instructions on the Web page to download the latest version.

2. Install the IBM Director program.

3. Download and install any applicable updates or interim fixes for the server: a. Go to http://www.ibm.com/support/. b. Click Downloads and drivers. c. From the Category list, select xSeries (Intel and AMD processor-based). d. From the Sub-category list, select System x3500 and click Continue. e. In the Search within results field, type director and click Search. f. Select any applicable update or interim fix that you want to download. g. Click the link for the executable (.exe) file to download the file, and follow

the instructions in the readme file to install the update or interim fix.

h. Repeat steps 3f and 3g for any additional updates or interim fixes that you

want to install.

40 IBM System x3500 Type 7977: Problem Determination and Service Guide

Chapter 3. Parts listing, System x3500 Type 7977

The following replaceable components are available for all models of the System x3500 Type 7977 server, except as specified otherwise in “Replaceable server components” on page 42. For an updated parts listing on the Web, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under Product support, click System x.

3. Under Popular links, click Parts documents lookup.

4. From the Product family menu, select System x3500, and click Continue.

Replaceable server components

Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document.

Table 3. Parts listing, Type 7977

Index Description

1 Power supply, 835 W (models 12x, 22x, 42x, 52x, 62x,

72x, 82x, 92x, A2x, B2x, C2x, D2x, F2x, G2x, H2x, J2x, L2x, M2x, Q4x, R2x, E1x, E2x, E4x, E5x, E7x, E3x, E6x, E8x, E9x, EBx, EFx, EGx)

2 Operator information panel assembly, with bracket and

cables 3 5.25 inch EMC flange (included in kit 39Y8355) 39Y8355 4 USB mounting bracket (model CTO) 41Y9068 5 DVD-ROM (primary) 39M3569 5 DVD-ROM (option) 39M3517 5 DVD-ROM (option) 39M3515 5 DVD-ROM, half-high (option) 43W4615 5 DVD-ROM, half-high, SATA (option) 43W8466 5 CD/RW/DVD combo drive (option) 43W4575 5 CD-ROM, 48X (option) 43W4615 5 CD-ROM, 48X (option) 39M3509 5 DVD-ROM (option) 39M3519 6 Half-high CD-ROM (option) 42C0953 6 Half-high combo drive (option) 39M0135 6 Half-high DVD-ROM (option) 43W4577 6 Half-high SATA DVD-ROM (option) 43W8467 6 Hard disk drive, 73 GB, 10K, SAS, HS (option) 39R7340 6 Hard disk drive, 146 GB, 10K, SAS, HS (option) 39R7342 6 Hard disk drive, 73 GB, 15K, SAS, HS (option) 39R7348 6 Hard disk drive, 146 GB, 15K, SAS, HS (option) 39R7350 6 Hard disk drive, 36 GB (option) 39R7346 6 Hard disk drive, 80 GB (option) 39M4521 6 Hard disk drive, 160 GB (option) 39M4525

CRU

part number

(Tier 1)

24R2731

CRU

part number.

(Tier 2)

41Y9080

FRU

part number

42 IBM System x3500 Type 7977: Problem Determination and Service Guide

Table 3. Parts listing, Type 7977 (continued)

Index Description

CRU

part number

(Tier 1)

CRU

part number.

(Tier 2)

part number

6 Hard disk drive, 250 GB (option) 39M4529 6 Hard disk drive, 300 GB (option) 39R7344 6 Hard disk drive, 500 GB (option) 39M4533 7 Bezel 44E3223 7 Bezel, SFF filler assembly (models E8x, J2x, L2x, ) 26K8680 8 Hard disk drive filler 41Y9043 9 SAS hard disk drive backplane 44E8783 9 Hard disk drive backplane (models J2x, L2x) 43X0334

9 Hard disk drive backplane (models E8x, E9x, J2x, L2x) 46C6425 10 Fan cage, front 41Y9067 11 Fan assembly , 120 mm top cover (models CTO, E3x,

44E4563

E6x, E8x, E9x, EFx, EGx) 12 Microprocessor duct 39Y8501 13 System board with tray 44R5619 13 Tray, system board 41Y9077 14 ServeRAID-8k with battery pack 44E8732 15 Power supply VRM (model CTO) 24R2694 16 Light Path Diagnostic panel assembly 39Y7125 17 Left-side cover 39Y8362 18 Microprocessor baffle (models 12x, 22x, 42x, 52x, 62x,

39M6800 72x, 82x, 92x, A2x, B2x, C2x, D2x, E1x, E2x, E3x, E4x, E5x, E6x, E7x, E8x, EFx, EGx, F2x, G2x, H2x, J2x, L2x, M2x, Q4x, R2x)

19 Heat sink 40K7438 20 Microprocessor, 1.6 GHz (models 42x, E1x, E2x) 41Y4275 20 Microprocessor, 1.6 GHz, quad core, 80 watt (model B2x) 43W5174 20 Microprocessor, 1.86 GHz, quad core, 80 watt (model

C2x)

20 Microprocessor, 1.87 GHz (model 52x) 41Y4276 20 Microprocessor, 2.0 GHz (models 62x, E6x) 41Y4277 20 Microprocessor, 2.0 GHz, quad core, 80 watt (models F2x,

EFx)

20 Microprocessor, 2.0 GHz, quad core, 80 watt, with heat

sink (model A2x)

20 Microprocessor, 2.33 GHz (models 72x, E4x) 41Y4278 20 Microprocessor, 2.33 GHz, quad core, 80 watt (models

G2x, EGx)

20 Microprocessor, 2.33 GHz, quad core, 80 watt, with heat

sink (model D2x)

20 Microprocessor, 2.5 GHz, quad core, 80 watt, with heat

sink (models E7x, EBx, J2x)

FRU

43W5175

43W5182

44R5644

43W5183

44R5645

44R5646

Chapter 3. Parts listing, System x3500 Type 7977 43

Table 3. Parts listing, Type 7977 (continued)

CRU

part number

Index Description

20 Microprocessor, 2.66 GHz, quad core, 120 watt (model

H2x)

20 Microprocessor, 2.66 GHz, quad core, 80 watt, with heat

sink (models E8x, L2x) 20 Microprocessor, 2.67 GHz (models 82x, E5x) 41Y4279 20 Microprocessor, 2.83 GHz, quad core, 80 watt, with heat

sink (model E3x, M2x) 20 Microprocessor, 3.0 GHz (model 92x) 41Y4280 20 Microprocessor, 3.0 GHz (model 12x) 41Y8905 20 Microprocessor, 3.0 GHz, quad core, 120 watt (model

E9x, R2x) 20 Microprocessor, 3.2 GHz (model 22x) 41Y4223 20 Microprocessor, 3.16 GHz, quad core, (model Q4x) 46C7740 20 Microprocessor, 3.33 GHz, dual core, without heat sink

(option) 20 Microprocessor, 3.33 GHz, quad core, without heat sink

(option) 21 Retention module, microprocessor 39M6783 22 Memory, 512 MB PC5300 ECC (models 12x, 22x, 42x,

52x, 62x, 72x, 82x, 92x, A2x, B2x, C2x, D2x, E1x, E4x,

E5x, F2x, G2x, H2x, J2x, L2x, M2x, Q4x, R2x) 22 Memory, 1 GB PC5300 ECC (models E2x, E6x, E7x, EFx) 39M5784 22 Memory, 1 GB DDRR (option) 46C7421 22 Memory, 2 GB PC5300 ECC (models E3x, E8x, EBx,

EGx, E9x) 22 Memory, 2 GB DDRR (option) 46C7422 22 Memory, 4 GB PC5300 ECC (option) 41Y2845 22 Memory, 4 GB DDRR (option) 46C7423 23 Remote Supervisor Adapter II SlimLine Bracket 41Y9086 24 DIMM air duct 39Y8499 25 Power supply cage 24R2738 26 Filler panel, power supply (models 12x, 22x, 42x, 52x,

62x, 72x, 82x, 92x, A2x, B2x, C2x, D2x, E1x, E2x, E3x,

E4x, E5x, E6x, E7x, E8x, E9x, EBx, EFx, EGx, F2x, G2x,

H2x, J2x, L2x, M2x, Q4x, R2x)

Alcohol wipe 59P4739

Adapter, 3U SCSI (option) 43W4325

Adapter, NetXtreme1000 (option) 39Y6081

Adapter, NetXtreme SXG (option) 39Y6090

Adapter, NetXtreme dual (option) 39Y6095

Adapter, NetXtreme TXG (option) 39Y6100

Adapter, iSCSI TX server (option) 30R5209

(Tier 1)

39M5781

39M5790

39Y7391

CRU

part number.

(Tier 2)

part number

FRU

43W5184

44R5647

44R5648

44E5117

46C7742

46M1028

44 IBM System x3500 Type 7977: Problem Determination and Service Guide

Table 3. Parts listing, Type 7977 (continued)

Index Description

Adapter, iSCSI SX server (option) 30R5509 Adapter, SCSI (option) 39R8750 Card, SAS (option) 25R8071 Chassis 41Y9084 Battery pack, SAS 8i (models E8x, J2x, L2x) 25R8118 Battery, ServeRAID-8k (option) 25R8088 Cable, DVD signal, IDE 13N2466 Cable, CD/FDD power 39R9343 Cable, fan harness (models CTO, E8x, J2x, L2x) 39Y8341 Cable, front panel USB 26K7340 Cable, power supply interposer 39Y8356 Cable, rear 120x38 fans 39Y8400 Cable, redundant rear 120x38 fans (model CTO) 39Y8401 Cable, SAS power (models 12x, 22x, 42x, 52x, 62x, 72x,

82x, 92x, A2x, B2x, C2x, D2x, F2x, G2x, H2x, M2x, Q4x, R2x, E1x, E2x, E3x, E4x, E5x, E6x, E7x, E9x, EBx, EFx, EGx)

Cable, mini SAS signal (models A2x, B2x, C2x, D2x, F2x, G2x, H2x, M2x, Q4x, R2x, 12x, 22x, 42x, 52x, 62x, 72x, 82x, 92x, E1x, E2x, E3x, E4x, E5x, E6x, E7x, E9x, EBx, EFx, EGx)

Cable, SAS 710 mm (models E8x, J2x L2x) 46M6498 Cable, SCSI 38 inch (option) 25R0048 Cable, power microfit, CGRID, 20 pins (models E8x, J2x,

L2x) Cable, power microfit, CGRID, 24 pins (models E8x, J2x,

L2x) Cable, SAS (models E8x, J2x, L2x) 42C2378 Cable, SAS/SATA 2 drop (models AC1, CTO, MC1) 46C7660 Cable, SFF SAS (models E8x, J2x, L2x) 44E4044 Cable, second serial port 42C1053 Cover button (model CTO) 41Y9069 Converter kit, 3.5/5.25 inch bracket (option) 32P4743 DD S/5 drive (option) 40K2553 Drive bay filler (models 12x, 22x, 42x, 52x, 62x, 72x, 82x,

92x, A2x, B2x, C2x, D2x, E1x, E2x, E3x, E4x, E5x, E6x, E7x, E8x, EBx, EFx, EGx, F2x, G2x, H2x, J2x, L2x, M2x, Q4x, R2x)

Fan air duct, rear 39Y8504 Fan, rear bracket assembly (E3x, E6x, E8x, E9x, EFx,

EGx, CTO) Feet, stabilizer, front 26K7345

CRU

part number

(Tier 1)

39M6800

41Y9074

CRU

part number.

(Tier 2)

39Y8508

46C4006

44E4042

44E4040

FRU

part number

Chapter 3. Parts listing, System x3500 Type 7977 45

Table 3. Parts listing, Type 7977 (continued)

Index Description

Filler bezel assembly (option) 41Y9071

Foot, system 13N2985

Hard disk drive inner cage assembly (models E8x, J2x,

L2x)

Hard disk drive outer cage assembly (models E8x, J2x,

L2x)

Interposer (models AC1, CTO, E3x, E9x, MC1) 46M0452

Keylock, alike keyed (option) 26K7363

Keylock, random keyed (option) 26K7364

Miscellaneous kit contains:

v RAID enable cable (1)

v Power button (1)

v Diagnostics label assembly (1)

v Optical guide rail assembly (1)

Miscellaneous kit contains:

v EMC shield, single bay SAS (1)

v EMC shield, 5.25 inch

v 525 EMC flange, tower top

v 525 EMC flange, tower bottom

Miscellaneous kit contains:

v Auxiliary PSU latch (1)

v Strain relief bracket (1)

Mouse, 3B USB optical (option) 40K9203

Netxtreme II express fiber SR adapter (option) 42C1792

PATA/SATA interposer card (option) 69Y1457

PCIe 8s SAS controller (models E8x, J2x, L2x) 46M0839

Power converter (optional) 44E8879

PRO/1000 GT server Ethernet adapter (option) 39Y6107

PRO/1000 GT server Ethernet adapter, DP (option) 73P5109

PRO/1000 GT server Ethernet adapter, QP (option) 73P5209

Qlogic ISCSI single port PCI-E adapter 39Y6148

Qlogic ISCSI dual port PCI-E adapter 42C1772

Qlogic 10 GB dual-port CNA adapter (option) 42C1802

Qlogic 10 GB SFP+ SR optical transceiver (option) 42C1816

Rack bezel assembly (option) 41Y9072

Shield kit, contains: (option)

v Top EMC shield (1)

v Bottom EMC shield (1)

RSA II card (models E3x, E9x) 44T1412

SATA to Standard Power Adaptor 43W8495

CRU

part number

(Tier 1)

39Y8355

41Y9070

CRU

part number.

(Tier 2)

41Y9079

44E7524

FRU

part number

44E4036

44E4038

46 IBM System x3500 Type 7977: Problem Determination and Service Guide

Table 3. Parts listing, Type 7977 (continued)

Index Description

ServeRAID-MR10is VAULT SAS/SATA Controller, without battery (option)

Shield, system board I/O 41Y9076 Side cover assembly (option) 39Y8362 Slide kit 40K6679 System service label 39Y8359 Top/side cover 39Y8360 Thermal grease 41Y9292 USB optical wheel 39Y9875

Product recovery CDs

Table 4. Product recovery CDs

Operating system, Language CRU part number

Software recovery CD pack 43X1420 Windows 2003 Small Business Server

Standard Edition R2 w/SP2, English Windows 2003 Small Business Server

Standard Edition R2 w/SP2, French Windows 2003 Small Business Server

Standard Edition R2 w/SP2, Italian Windows 2003 Small Business Server

Standard Edition R2 w/SP2, German Windows 2003 Small Business Server

Standard Edition R2 w/SP2, Spanish Windows 2003 Small Business Server

Standard Edition R2 w/SP2, Korean Windows 2003 Small Business Server

Standard Edition R2 w/SP2, Traditional Chinese

Windows 2003 Small Business Server Standard Edition R2 w/SP2, Simplified Chinese

Windows 2003 Small Business Server Standard Edition R2 w/SP2, Japanese

Windows 2003 Small Business Server Premium Edition R2 w/SP2, English

Windows 2003 Small Business Server Premium Edition R2 w/SP2, French

Windows 2003 Small Business Server Premium Edition R2 w/SP2, Italian

Windows 2003 Small Business Server Premium Edition R2 w/SP2, German

CRU

part number

(Tier 1)

44W4028

44W4029

44W4030

44W4031

44W4032

44W4033

44W4034

44W4035

44W4036

44W4037

44W4038

44W4039

44W4040

CRU

part number.

(Tier 2)

44E8696

FRU

part number

Chapter 3. Parts listing, System x3500 Type 7977 47

Table 4. Product recovery CDs (continued)

Operating system, Language CRU part number

Windows 2003 Small Business Server Premium Edition R2 w/SP2, Spanish

Windows 2003 Small Business Server Premium Edition R2 w/SP2, Korean

Windows 2003 Small Business Server Premium Edition R2 w/SP2, Traditional Chinese

Windows 2003 Small Business Server Premium Edition R2 w/SP2, Simplified Chinese

Windows 2003 Small Business Server Premium Edition R2 w/SP2, Japanese

MS Windows Server 2003 R2 w/SP2 Standard 32 bit Edition 1-4 Processors, English

Windows Server 2003 R2 w/SP2 32 bit Standard Edition 1-4 Processors, French

Windows Server 2003 R2 w/SP2 32 bit Standard Edition 1-4 Processors, Italian

Windows Server 2003 R2 w/SP2 32 bit Standard Edition 1-4 Processors, German

Windows Server 2003 R2 w/SP2 32 bit Standard Edition 1-4 Processors, Spanish

Windows Server 2003 R2 w/SP2 32 bit Standard Edition 1-4 Processors, Traditional Chinese

Windows Server 2003 R2 w/SP2 32 bit Standard Edition 1-4 Processors, Japanese

Windows Server 2003 R2 w/SP2 32 bit Standard Edition 1-4 Processors, Simplified Chinese

Windows Server 2003 R2 w/SP2 32 bit Standard Edition 1-4 Processors, Korean

Windows Server 2003 R2 w/SP2 Standard 64 Bit Edition 1-4 Processors, English

Windows Server 2003 R2 w/SP2 Standard 64 Bit Edition 1-4 Processors, Japanese

Windows Server 2003 R2 w/SP2 Enterprise 32 bit Edition 1-2 Processors, English

Windows Server 2003 R2 w/SP2 32 bit Enterprise Edition 1-2 Processors, French

Windows Server 2003 R2 w/SP2 32 bit Enterprise Edition 1-2 Processors, German

Windows Server 2003 R2 w/SP2 32 bit Enterprise Edition 1-2 Processors, Spanish

Windows Server 2003 R2 w/SP2 32 bit Enterprise Edition 1-2 Processors, Simplified Chinese

44W4041

44W4042

44W4043

44W4044

44W4045

44W4046

44W4047

44W4048

44W4049

44W4050

44W4051

44W4052

44W4053

44W4054

44W4055

44W4056

44W4057

44W4058

44W4059

44W4060

44W4061

48 IBM System x3500 Type 7977: Problem Determination and Service Guide

Table 4. Product recovery CDs (continued)

Operating system, Language CRU part number

Windows Server 2003 R2 w/SP2 32 bit

44W4062 Enterprise Edition 1-2 Processors, Traditional Chinese

Windows Server 2003 R2 w/SP2 32 bit

44W4063 Enterprise Edition 1-2 Processors, Japanese

Windows Server 2003 R2 w/SP2 Enterprise

44W4064 32 bit Edition 1-2 Processors, Korean

Windows Server 2003 R2 w/SP2 Enterprise

44W4065 32 bit Edition 1-8 Processors, English

Windows Server 2003 R2 w/SP2 32 bit

44W4066 Enterprise Edition 1-8 Processors, French

Windows Server 2003 R2 w/SP2 32 bit

44W4067 Enterprise Edition 1-8 Processors, Italian

Windows Server 2003 R2 w/SP2 32 bit

44W4068 Enterprise Edition 1-8 Processors, German

Windows Server 2003 R2 w/SP2 32 bit

44W4069 Enterprise Edition 1-8 Processors, Spanish

Windows Server 2003 R2 w/SP2 32 bit

44W4070 Enterprise Edition 1-8 Processors, Simplified Chinese

Windows Server 2003 R2 w/SP2 Enterprise

44W4071 32 bit Edition 1-8 Processors, Traditional Chinese

Windows Server 2003 R2 w/SP2 32 bit

44W4072 Enterprise Edition 1-8 Processors, Japanese

Windows Server 2003 R2 w/SP2 32 bit

44W4073 Enterprise Edition 1-8 Processors, Korean

Windows Server 2003 R2 w/SP2 Enterprise

44W4074 64 Bit Edition 1-2 Processors, English

Windows Server 2003 R2 w/SP2 Enterprise

44W4075 64 Bit Edition 1-2 Processors, Japanese

Windows Server 2003 R2 w/SP2 Enterprise

44W4076 64 Bit Edition 1-8 Processors, English

Windows Server 2003 R2 w/SP2 Enterprise

44W4077 64 Bit Edition 1-8 Processors, Japanese

Windows Server 2003 R2 w/SP2 Enterprise

44W4078 32 bit Edition 1-2 Processors, Italian

Windows Server 2003 ENTERPRISE 32

68Y9467 Embedded Software Package

Windows Server 2008 Datacenter 32/64 Bit,

49Y0222 Multilingual

Windows Server 2008 Datacenter 32/64 Bit,

49Y0223 Simplified Chinese

Windows Server 2008 Datacenter 32/64 Bit,

49Y0224 Traditional Chinese

Windows Server 2008 Standard Edition

49Y0892 32/64 Bit 1-4 Processors, Multilingual

Chapter 3. Parts listing, System x3500 Type 7977 49

Table 4. Product recovery CDs (continued)

Operating system, Language CRU part number

Windows Server 2008 Standard Edition 32/64 Bit 1-4 Processors, Simplified Chinese

Windows Server 2008 Standard Edition 32/64 Bit 1-4 Processors, Traditional Chinese

Windows Server 2008 Enterprise Edition 32/64 Bit 1-8 Processors, Multilingual

Windows Server 2008 Enterprise Edition w/SP2 32/64 Bit 1-8 Processors, Simplified Chinese

Windows Server 2008 Enterprise Edition 32/64 Bit 1-8 Processor, Traditional Chinese

Windows Server 2008 Datacenter R2, Multilingual

Windows Server 2008 Datacenter R2, Simplified Chinese

Windows Server 2008 Datacenter R2, Traditional Chinese

Windows Server 2008 Datacenter w/SP2 32/64 Bit, Multilingual

Windows Server 2008 HPC Edition, English 68Y9455 Windows Server 2008 HPC Edition,

Japanese Windows Server 2008 HPC Edition,

Simplified Chinese Windows Server 2008 R2 Foundation,

English Windows Server 2008 R2 Foundation,

French Windows Server 2008 R2 Foundation,

German Windows Server 2008 R2 Foundation,

Spanish Windows Server 2008 R2 Foundation, Italian 81Y2005 Windows Server 2008 R2 Foundation,

Brazilian Windows Server 2008 R2 Foundation, Polish 81Y2007 Windows Server 2008 R2 Foundation,

Russian Windows Server 2008 R2 Foundation,

Turkish Windows Server 2008 R2 Foundation,

Japanese Windows Server 2008 R2 Foundation,

Simplified Chinese Windows Server 2008 R2 Foundation,

Traditional Chinese

49Y0893

49Y0894

49Y0895

49Y0896

49Y0897

59Y7332

59Y7333

59Y7334

60Y1760

68Y9456

68Y9457

81Y2001

81Y2002

81Y2003

81Y2004

81Y2006

81Y2008

81Y2009

81Y2010

81Y2011

81Y2012

50 IBM System x3500 Type 7977: Problem Determination and Service Guide

Table 4. Product recovery CDs (continued)

Operating system, Language CRU part number

Windows Server 2008 R2 Foundation, Korean

Windows Server 2008 R2 Foundation, Czech 81Y2014 Windows Server 2008 R2 Standard Edition

32/64 Bit 1-4 Processors, Multilingual Windows Server 2008 R2 Standard Edition

32/64 Bit 1-4 Processors, Simplified Chinese Windows Server 2008 R2 Standard Edition

32/64 Bit 1-4 Processors, Traditional Chinese Windows Server 2008 R2 Enterprise Edition

32/64 Bit 1-8 Processors 10 Users, Multilingual

Windows Server 2008 R2 Enterprise Edition 32/64 Bit 1-8 Processors 10 Users, Simplified Chinese

Windows Server 2008 R2 Enterprise Edition 32/64 Bit 1-8 Processors 10 Users, Traditional Chinese

Windows Server 2008 R2 Enterprise Edition 32/64 Bit 1-8 Processors 25 Users, Multilingual

Windows Server 2008 R2 Enterprise Edition 32/64 Bit 1-8 Processors 25 Users, Simplified Chinese

Windows Server 2008 R2 Enterprise Edition 32/64 Bit 1-8 Processors 25 Users, Traditional Chinese

81Y2013

81Y2015

81Y2016

81Y2017

81Y2018

81Y2019

81Y2020

81Y2021

81Y2022

81Y2023

Power cords

For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.

IBM power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).

For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a parallel blade, grounding-type attachment plug rated 15 amperes, 125 volts.

For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment plug rated 15 amperes, 250 volts.

Chapter 3. Parts listing, System x3500 Type 7977 51

For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a grounding-type attachment plug. The cord set should have the appropriate safety approvals for the country in which the equipment will be installed.

IBM power cords for a specific country or region are usually available only in that country or region.

IBM power cord part number Used in these countries and regions

39M5206 China 39M5102 Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea 39M5123 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria,

Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Democratic Republic of), Congo (Republic of), Cote D’Ivoire (Ivory Coast), Croatia (Republic of), Czech Republic, Dahomey, Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Finland, France, French Guyana, French Polynesia, Germany, Greece, Guadeloupe, Guinea, Guinea Bissau, Hungary, Iceland, Indonesia, Iran, Kazakhstan, Kyrgyzstan, Laos (People’s Democratic Republic of), Latvia, Lebanon, Lithuania, Luxembourg, Macedonia (former Yugoslav Republic of), Madagascar, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova (Republic of), Monaco, Mongolia, Morocco, Mozambique, Netherlands, New Caledonia, Niger, Norway, Poland, Portugal, Reunion, Romania, Russian Federation, Rwanda, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Slovakia, Slovenia (Republic of), Somalia, Spain, Suriname, Sweden, Syrian Arab Republic, Tajikistan, Tahiti, Togo, Tunisia, Turkey, Turkmenistan, Ukraine, Upper Volta, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna,

Yugoslavia (Federal Republic of), Zaire 39M5130 Denmark 39M5144 Bangladesh, Lesotho, Macao, Maldives, Namibia, Nepal,

Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda 39M5151 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel

Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia,

Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia,

Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,

Polynesia, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent

and the Grenadines, Seychelles, Sierra Leone, Singapore, Sudan,

Tanzania (United Republic of), Trinidad and Tobago, United Arab

Emirates (Dubai), United Kingdom, Yemen, Zambia, Zimbabwe 39M5158 Liechtenstein, Switzerland 39M5165 Chile, Italy, Libyan Arab Jamahiriya 39M5172 Israel 39M5095 220 - 240 V

Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,

Bermuda, Bolivia, Brazil, Caicos Islands, Canada, Cayman

Islands, Colombia, Costa Rica, Cuba, Dominican Republic,

Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras,

Jamaica, Japan, Mexico, Micronesia (Federal States of),

Netherlands Antilles, Nicaragua, Panama, Peru, Philippines,

Taiwan, United States of America, Venezuela

52 IBM System x3500 Type 7977: Problem Determination and Service Guide

IBM power cord part number Used in these countries and regions

39M5081 110 - 120 V

Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan,

United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5233 Brazil

Chapter 3. Parts listing, System x3500 Type 7977 53

54 IBM System x3500 Type 7977: Problem Determination and Service Guide

Chapter 4. Removing and replacing server components

Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

See Chapter 3, “Parts listing, System x3500 Type 7977,” on page 41to determine whether a component is a Tier 1 CRU, Tier 2 CRU, or FRU.

For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document.

Installation guidelines

Before you install optional devices, read the following information: v Read the safety information that begins on page vii and the guidelines in

“Handling static-sensitive devices” on page 57. This information will help you work safely.

v Observe good housekeeping in the area where you are working. Place removed

covers and other parts in a safe place.

v If you must start the server while the cover is removed, make sure that no one is

near the server and that no tools or other objects have been left inside the server.

v Do not attempt to lift an object that you think is too heavy for you. If you have to

lift a heavy object, observe the following precautions: – Make sure that you can stand safely without slipping. – Distribute the weight of the object equally between your feet. – Use a slow lifting force. Never move suddenly or twist when you lift a heavy

object.

– To avoid straining the muscles in your back, lift by standing or by pushing up

with your leg muscles.

v Make sure that you have an adequate number of properly grounded electrical

outlets for the server, monitor, and other devices.

v Back up all important data before you make changes to disk drives. v Have a small flat-blade screwdriver available. v You do not have to turn off the server to install or replace hot-swap power

supplies, hot-swap fans, or hot-plug Universal Serial Bus (USB) devices.

v Blue on a component indicates touch points, where you can grip the component

to remove it from or install it in the server, open or close a latch, and so on.

v Orange on a component or an orange label on or near a component indicates

that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific

hot-swap component for any additional procedures that you might have to perform before you remove or install the component.

v When you are finished working on the server, reinstall all safety shields, guards,

labels, and ground wires.

v You can install a maximum of two IDE devices in the server. v For a list of supported optional devices for the server, see http://www.ibm.com/us/

compact/.

System reliability guidelines

To help ensure proper cooling and system reliability, make sure that the following requirements are next:

v Each of the drive bays has a drive or a filler panel and electromagnetic

compatibility (EMC) shield installed in it.

v If the server has redundant power, each of the power-supply bays has a power

supply installed in it.

v There is adequate space around the server to allow the server cooling system to

work properly. Leave approximately 50 mm (2.0 in.) of open space around the front and rear of the server. Do not place objects in front of the fans. For proper cooling and airflow, replace the server cover before you turn on the server. Operating the server for extended periods of time (more than 30 minutes) with the server cover removed might damage server components.

v You have followed the cabling instructions that come with optional adapters. v You have replaced a failed fan as soon as possible. v You have replaced a hot-swap drive within 2 minutes of removal. v You do not remove the air baffles or air ducts while the server is running.

Operating the server without the air baffle or air ducts might cause the microprocessor to overheat.

v Microprocessor socket 2 always contains either a microprocessor baffle or a

microprocessor and heat sink.

Working inside the server with the power on

Attention: Static electricity that is released to internal server components when

the server is powered-on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server with the power on.

The server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on:

v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts

before you work inside the server; do not wear cuff links while you are you work inside the server.

v Do not allow your necktie or scarf to hang inside the server. v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist

watches.

v Remove items from your shirt pocket, such as pens and pencils, that might fall

into the server as you lean over it.

v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws,

into the server.

56 IBM System x3500 Type 7977: Problem Determination and Service Guide

Handling static-sensitive devices

Attention: Static electricity can damage the server and other electronic devices.

To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the following precautions:

v Limit your movement. Movement can cause static electricity to build up around

you.

v The use of a grounding system is recommended. For example, wear an

electrostatic-discharge wrist strap, if one is available. Always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server with the power on.

v Handle the device carefully, holding it by its edges or its frame. v Do not touch solder joints, pins, or exposed circuitry. v Do not leave the device where others can handle and damage it. v While the device is still in its static-protective package, touch it to an unpainted

metal part on the outside of the server for at least 2 seconds. This drains static electricity from the package and from your body.

v Remove the device from its package and install it directly into the server without

setting down the device. If it is necessary to set down the device, put it back into its static-protective package. Do not place the device on the server cover or on a metal surface.

v Take additional care when you handle devices during cold weather. Heating

reduces indoor humidity and increases static electricity.

Returning a device or component

If you are instructed to return a device or component, follow the packaging instructions provided with the replacement part. Use any packaging materials for shipping that are supplied to you.

Removing the left-side cover and bezel

Cover release latch

Lock

Left-side cover

To remove the left-side cover and bezel complete the following steps:

1. Read the safety information that begins on page vii and “Handling static-sensitive devices.”

Chapter 4. Removing and replacing server components 57

2. If you are installing or replacing a non-hot-swap component, turn off the server and all peripheral devices, and disconnect the power cords and all external cables.

3. Unlock the left-side cover and pull the cover-release latch down while you rotate the top edge of the cover away from the server; then, lift the cover off the server.

Attention: For proper cooling and airflow, replace the top cover before you turn on the server. Operating the server for more than 2 minutes with the top cover removed might damage server components.

4. Press on the left edge of the bezel, and rotate the left side of the bezel away from the server. Rotate the left edge of the bezel out beyond 90°; then, pull the bezel away from the server.

Replacing the left-side cover and bezel

Cover release latch

Lock

Left-side cover

To install the left-side cover and bezel, complete the following steps:

1. Set the bottom edge of the left-side cover on the bottom ledge of the server; then, rotate the top edge of the cover toward the server and press down on the cover until it clicks into place.

2. Insert the tabs of the bezel into the slots on the server chassis; then, rotate the bezel until it is closed.

3. Lock the bezel and left-side cover in place with the lock on the side cover.

58 IBM System x3500 Type 7977: Problem Determination and Service Guide

Turning the stabilizing feet

To rotate the front feet, complete the following steps.

1. Carefully position the server on a flat surface. The feet should hang over the edge of the flat surface to ease removal.

2. Press in on the clips to hold the feet in place; then, pry the feet away from the server. In some cases, you might need a screwdriver to pry the feet from the server.

Feet

3. Reinstall the feet in the opposite location. The tab on the feet should extend beyond the edge of the server.

Chapter 4. Removing and replacing server components 59

Tier 1 CRU information

Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Battery

To remove the battery, complete the following steps:

1. Read the safety information that begins on page “Safety” on page vii.

2. Turn off the server and all attached devices.

3. Disconnect all external cables and power cords.

4. Remove the left-side cover and bezel (see “Removing the left-side cover and bezel” on page 57).

5. See “System-board internal connectors and switches” on page 8 for the location of the battery.

6. Remove the battery: a. Use one finger to press the top of the battery clip away from the battery. b. Lift and remove the battery from the socket.

7. Dispose of the battery as required by local ordinances or regulations (see “Battery return program” on page 172 for information about disposing of the battery).

Installing the battery

The following notes describe information that you must consider when you replace the battery in the server:

v You must replace the battery with a lithium battery of the same type from the

same manufacturer.

v To order replacement batteries, call 1-800-426-7378 within the United States, and

1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM marketing representative or authorized reseller.

v After you replace the battery, you must reconfigure the server and reset the

system date and time.

v To avoid possible danger, read and follow the following safety statement.

60 IBM System x3500 Type 7977: Problem Determination and Service Guide

Statement 2:

CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

To install the replacement battery, complete the following steps:

1. Follow any special handling and installation instructions that come with the replacement battery.

2. Insert the replacement battery: a. Position the battery so that the positive (+) symbol is facing away from you. b. Use one finger to press the top of the battery clip away from the battery. c. Press the battery into the socket until it clicks into place. Make sure that the

battery clip holds the battery securely.

3. Install the left-side cover and bezel (see “Removing the left-side cover and bezel” on page 57).

4. Connect the cables and power cords (see “Completing the installation” in the Installation Guide or User’s Guide for cabling instructions).

Note: You must wait approximately 20 seconds after you connect the power cord of the server to an electrical outlet before the power-control button becomes active.

5. Turn on all attached devices and the server.

6. Start the Configuration/Setup Utility program and reset the configuration:

v Set the system date and time. v Set the power-on password. v Reconfigure the server.

See “Using the Configuration/Setup Utility program” on page 14 for details.

Chapter 4. Removing and replacing server components 61

DVD drive

To remove the DVD drive, complete the following steps.

Optical drive filler

Optical drive

1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables as necessary to replace the device.

3. Unlock and remove the left-side cover (see “Removing the left-side cover and bezel” on page 57).

4. Press on the bezel retention tab at the center of the left edge of the bezel, and rotate the left side of the bezel away from the server; then, pull the bezel away from the server.

5. Disconnect the DVD drive cable from the system board.

6. Grasping the blue tabs on each side of the DVD drive, press them inward while you pull the drive out of the sever.

7. Remove the rails from the DVD drive and save them for future use.

To install a DVD drive, complete the following steps:

1. Install the rails on the DVD drive.

2. Connect the DVD drive cable to the system board.

3. Slide the DVD drive into the server to engage the drive.

4. Replace the left-side cover and bezel; then, lock the side cover and bezel.

5. Reconnect the external cables and power cords.

62 IBM System x3500 Type 7977: Problem Determination and Service Guide

Hot-swap fan

The server comes with three 120 mm x 38 mm hot-swap fans in the fan support bracket at the front of the server. The following removal and replacement instructions can be used to remove and replace any hot-swap fan in the server.

Complete the following steps to remove a hot-swap fan.

Hot-swap fan

1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57.

Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server with the power on.

2. Remove the left-side cover (see “Removing the left-side cover and bezel” on page 57).

Attention: To ensure proper system cooling, do not leave the top cover off the server for more than 2 minutes.

3. Open the fan-locking handle by sliding the orange release latch in the direction of the arrow.

4. Pull upward on the free end of the handle to lift the fan out of the server.

Complete the following steps to install a hot-swap fan:

1. Open the fan-locking handle on the replacement fan.

2. Lower the fan into the socket and close the handle to the locked position.

3. Replace the left-side cover.

Chapter 4. Removing and replacing server components 63

Front fan cage

Complete the following steps to remove the front fan cage.

Fan cage assembly release buttons

Fan cage assembly

Rear fan cage

1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57.

2. Remove the fans (see “Hot-swap fan” on page 63).

3. Press the fan cage release latches on each side of the fan cage toward the sides of the server. The cage will lift up slightly when the release latches are fully open.

4. Grasp the cage and lift it out of the server.

To install the front fan cage, complete the following steps:

1. Align the guides on the fan cage with release latches on each side.

2. Push the cage into the server until it clicks into place.

3. Install the fans (see “Hot-swap fan” on page 63).

If you have installed a redundant power supply, you also installed a fan cage on the rear of the server.

64 IBM System x3500 Type 7977: Problem Determination and Service Guide

Rear fan assembly with baffle

To remove the rear fan cage, complete the following steps:

Note: You do not have to remove the rear fan from the fan cage to remove or replace the fan cage.

1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57.

Chapter 4. Removing and replacing server components 65

Rear Fan Connector

Memory module

2. Lift the rear fan air baffle up and rotate it back out of the way.

3. Disconnect the fan power cable from the system board.

4. Grasp the fan cage by the top edges.

5. Pull the retention pin out and slide the fan cage toward the PCI expansion slots; then, pull the cage toward the front of the server and lift it out.

To install the rear fan cage, complete the following:

1. Rotate the air baffle out of the way.

2. Align the clips on the back of the fan cage with the mounting holes in the rear of the chassis.

3. Insert the clips through the holes and push the fan cage toward the power-supply cage until it stops. The retention pin clicks into place when the fan cage is in place.

4. Connect the rear fan power cable to the connector on the system board.

5. Rotate the air baffle into the closed position.

The following notes describe the types of dual inline memory modules (DIMMs) that the server supports and other information that you must consider when you install DIMMs:

v The server supports 667 MHz, 1.8 V, 240-pin, PC2-5300 double-data-rate (DDR)

II, fully buffered synchronous dynamic random-access memory (SDRAM) with error correcting code (ECC) DIMMs. These DIMMs must be compatible with the latest 5300 SDRAM Fully Buffered DIMM (FBD) specification. For a list of supported optional devices for the server, see http://www.ibm.com/servers/ eserver/serverproven/compat/us/.

66 IBM System x3500 Type 7977: Problem Determination and Service Guide

v The server supports up to 12 DIMMs. v There must be at least one pair of DIMMs installed for the server to operate. v When you install additional DIMMs, be sure to install them in pairs. All the DIMM

pairs must be the same size and type.

v The server supports online-spare memory. This feature disables the failed

memory from the system configuration and activates an online-spare DIMM to replace a failed active DIMM. Online-spare memory reduces the amount of available memory. Each online-spare DIMM must be the same speed, type, and the same size as, or larger than, the largest active DIMM.

Enable online-spare memory through the Configuration/Setup Utility program. The BIOS code assigns the online-spare DIMMs according to your DIMM configuration. Two online-spare configurations are supported.

v You do not have to save new configuration information when you install or

remove DIMMs.

Branch 0

Branch 1

Channel 1

Channel 0

DIMM 6 DIMM 5 DIMM 4

DIMM 3 DIMM 2 DIMM 1

DIMM 12 DIMM 11 DIMM 10

DIMM 9 DIMM 8 DIMM 7

Channel 3

Channel 4

v Two memory branches are split between the 12 DIMM slots. DIMM slots 1

through 6 are on branch 0, and DIMM slots 7 through 12 are on branch 1.

v The server can operate in memory mirroring, non-mirroring (normal), and

online-spare modes. The server can also operate in a single-channel mode when one DIMM is installed.

v The server supports memory mirroring (mirroring mode) and online-spare

memory. – Memory mirroring replicates and stores data on DIMMs within two branches

simultaneously. You must enable memory mirroring through the Configuration/Setup Utility program (see “Using the Configuration/Setup Utility program” on page 14). To enable memory mirroring in the Configuration/Setup Utility program, select Devices and I/O Ports → Advanced Chipset Control → Memory Branch Mode. Use the arrow keys to change the Memory Branch Mode setting to Mirror; then, save your changes. When you use memory mirroring, consider the following information:

- The maximum available memory is reduced to 16 GB, instead of the 32 GB available in non-mirroring mode.

- The minimum memory configuration is four identical DIMMs. You must install identical pairs of fully buffered, dual-inline memory modules (DIMMs) in all four DIMM connectors (same size, type, speed, and technology). These DIMMs must span across both branches and all four channels. For example, when you install the first four DIMMs, you must install two DIMMs in branch 0 (one in channel 0 and one in channel 1) and two DIMMs in branch 1 (one in channel 2 and one in channel 3). See Table 5 on page 68 for the DIMM installation sequence.

- When you upgrade the server to eight DIMMs, the DIMMs that are next to each other (for example, DIMM connector 1 and DIMM connector 4) within the channels of a branch must be identical in size, type, speed, and technology. However, the DIMMs in the connectors above or below each

Chapter 4. Removing and replacing server components 67

other within the channels of a branch do not have to be identical to each other (for example, the DIMMs in DIMM connector 1 and DIMM connector

2).

- Both branches operate in dual-channel mode. The following table shows the DIMM configuration upgrade sequence for

operating in mirroring mode.

Table 5. DIMM upgrade configuration sequence in mirroring mode

Number of DIMMs DIMM connectors

4 1,4,7,10 8 1, 4, 7, 10, 2, 5, 8, 11 12 1, 4, 7, 10, 2, 5, 8, 11, 3, 6, 9, 12

– Online-spare memory disables a failed rank pair of DIMMs from the system

configuration and activates an online-spare rank pair of DIMMs to replace the failed rank pair of DIMMs. For an online-spare pair of DIMMs to be activated, you must enable this feature and have installed an additional rank pair of DIMMs of the same speed, type, size (or larger), and technology as the failed pair of DIMMs. You must enable the feature through the Configuration/Setup Utility program. To enable online-spare memory in the Configuration/Setup Utility program, select Devices and I/O Ports → Advanced Chipset Control →

Memory Branch Mode. Use the arrow keys to change the setting for Branch 0 Rank Sparing or Branch 1 Rank Sparing to Enabled; then, save your

changes. See“Using the Configuration/Setup Utility program” on page 14 for additional information. When you use online-spare memory, you must consider the following information:

- You cannot enable online-spare memory while the server is operating in mirroring mode.

- When you use online-spare memory the two memory branches operate independently of each other. You can enable online-spare memory for one or both branches.

- Online-spare memory reduces the amount of available memory.

- Online-spare DIMM pairs are assigned according to your DIMM configuration.

- Online-spare memory works by copying data from a failed DIMM rank to another good DIMM rank within the same memory branch.

- Online-spare memory can not copy data from one branch to the other.

68 IBM System x3500 Type 7977: Problem Determination and Service Guide

CH3

DIMM 10

Minimum configuration: one pair of DIMMs

(Branch 0 works independently of Branch 1)

BR1

CH2

DIMM 7

CH1

DIMM 4

Rank 1 is sparing to Rank 0

BR0

Rank 0

Rank 1

CH0

DIMM 1

A pair of two identical double rank modules: same size, speed, and organization

DIMM 11

DIMM 12

CH3

DIMM 10

DIMM 11

DIMM 12

Rank 4 is used to spare any defective rank of rank 0, 2, and 3

DIMM 8

DIMM 9

Other Configuration: Multiple Pairs of DIMMs

(Branch 0 works independently of Branch 1)

BR1

CH2

DIMM 7

DIMM 8

DIMM 9

DIMM 5

DIMM 6

CH1

DIMM 4

DIMM 5

DIMM 6

BR0

Rank 0 512 MB

Rank 1 Empty

Rank 2 512 MB

Rank 3 512 MB

Rank 4 1 GB

Rank 5 Empty

DIMM 2

DIMM 3

CH0

DIMM 1

DIMM 2

DIMM 3

A pair of two identical single rank modules (512MB)

A pair of two identical double rank modules (1GB)

A pair of two identical single rank modules (1GB)

- A rank is defined as an area or block of 64 bits that is created by using

some or all of the chips on a DIMM. For an ECC DIMM, a memory rank is a block of 72 data bits (64 bits plus 8 ECC bits).

- The minimum memory configuration is two single-rank DIMMs that are

installed in branch 0, DIMM connector 1 (in channel 0) and connector 4 (in channel 1); however, online-sparing is not supported with this configuration.

- To support online-sparing in branch 0, you must add a second pair of

DIMMs. The spare pair of DIMMs can be single-rank or double-rank and must be the same speed, type, size (or larger), and technology as the failed pair of DIMMs. The spare pair must be installed in branch 0, DIMM connector 2 (in channel 0) and connector 5 (in channel 1). Branch 0 and branch 1 operate independently.

v The following notes apply when the server operates in non-mirroring mode

(normal mode): – DIMMs must be installed in matched pairs. If you install a second pair of

DIMMs in DIMM connector 7 and DIMM connector 10, they do not have to be the same size, speed, type, and technology as the DIMMs in DIMM connector

Chapter 4. Removing and replacing server components 69

1 and DIMM connector 4. However, the size, speed, type, and technology of the DIMMs that you install in DIMM connector 7 and DIMM connector 10 must match each other.

– The following table shows the DIMM upgrade configuration sequence for

operating in non-mirroring mode (normal mode).

Table 6. 5. DIMM upgrade configuration sequence in non-mirroring mode

Number of DIMMs DIMM connectors

21,4 4 1,4,7,10 6 1, 4, 7, 10, 2, 5 8 1, 4, 7, 10, 2, 5, 8, 11 10 1, 4, 7, 10, 2, 5, 8, 11, 3, 6 12 1, 4, 7, 10, 2, 5, 8, 11, 3, 6, 9, 12

v If a problem with a DIMM is detected, light path diagnostics lights the

system-error LED on the front of the server, indicating that there is a problem, and guides you to the defective DIMM. When this occurs, first identify the defective DIMM; then, remove and replace the DIMM.

Removing and replacing memory modules

At least one pair of DIMMs must be installed for the server to operate correctly.

Installing memory modules

DIMMs must be installed in pairs of the same type and speed. To use the memory mirroring feature, all the DIMMs in the server must be the same type and speed, and the feature must be supported by your operating system. The following instructions are for installing one pair of memory modules.

Installing a memory module: To install a memory module, complete the following steps:

1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57.

2. Turn off the server and peripheral devices; then, disconnect the power cords and all external cables necessary to replace the device.

DIMM

3. Remove the power supply or power supplies from the server.

70 IBM System x3500 Type 7977: Problem Determination and Service Guide

Retaining clip

4. Raise the power-supply cage out of the way: a. Press in on the power-supply latch bracket on the left side of the server,

when you are facing the rear of the server.

b. Lift the end of the power-supply cage and rotate the cage up until it stops.

The tab on the rear power-supply latch bracket will click into place when the cage is completely out of the way.

c. Let the power-supply cage rest on the rear power supply latch bracket.

Attention: To avoid breaking the DIMM retaining clips or damaging the DIMM connectors, open and close the clips gently.

5. Open the retaining clip on each end of the DIMM connector.

6. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package.

7. Turn the DIMM so that the DIMM keys align correctly with the slot.

DIMM

Retaining clip

8. Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector.

9. Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously. The retaining clips snap into the locked position when the DIMM is seated in the connector. If there is a gap between the DIMM and the retaining clips, the DIMM has not been correctly inserted; open the retaining clips, remove the DIMM, and then reinsert it.

10. Repeat steps 5 through 9 to install the second DIMM in the pair and for each additional pair that you install.

11. Reconnect any cables that were disconnected during removal. Attention: Make sure the CN6, CN7 and CN8 power connectors are setup

properly, see “System-board internal connectors and switches” on page 8.

12. Lower the power-supply cage: a. Rotate the power-supply cage back slightly; then, push the tab on the rear

power supply latch bracket out of the way.

b. Lower the power-supply cage until it snaps into place; then, lower the

handle.

c. Replace the power supply or power supplies in the cage.

13. Reconnect external cables and power cords.

Chapter 4. Removing and replacing server components 71

Hot-swap power supply

If you install or remove a hot-swap power supply, observe the following precautions.

Statement 8:

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

To remove a hot-swap power supply, complete the following steps.

Power supply filler

Release latch

Power supply

1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57.

72 IBM System x3500 Type 7977: Problem Determination and Service Guide

Attention: Static electricity that is released to internal server components

when the server is powered-on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server with the power on.

2. Disconnect the power cord from the connector on the back of the power supply. Attention: To ensure proper system cooling, do not leave the top cover off the

server for more than 2 minutes.

3. Press the locking latch on the power-supply and pull the power supply out of the bay.

To install a hot-swap power supply, complete the following steps:

1. Place the power supply into the bay and push it in until it locks into place.

2. Connect one end of the power cord for the new power supply into the connector on the back of the power supply, and connect the other end of the power cord into a properly grounded electrical outlet.

3. Make sure that the ac power LED on the top of the power supply is lit, indicating that the power supply is operating correctly. If the server is turned on, make sure that the dc power LED on the top of the power supply is lit also.

Power-supply docking cable

The following section describes how to replace the power-supply docking cable.

To remove the power-supply docking cable assembly, complete the following steps.

Power supply docking cable assembly screws

Power supply docking cable assembly

1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57.

2. Turn off the server and peripheral devices; then, disconnect the power cords and all external cables necessary to replace the device.

3. Unlock and remove the left-side cover (see “Removing the left-side cover and bezel” on page 57).

Chapter 4. Removing and replacing server components 73

4. Remove the power supply or power supplies from the server.

5. Rotate the power-supply cage out of the way.

6. Disconnect the power-supply docking cable from the system board.

7. Using a Phillips screwdriver, remove the three screws that secure the docking-cable connector to the chassis and remove the docking cable and its cage from the server.

To install a new power-supply docking cable, complete the following steps:

1. Connect the power-supply docking cable to the system board.

2. Position the power-supply docking cable cage inside the server, aligning the screw holes with the holes in the chassis.

3. Secure the cage in the chassis using the three screws.

4. Lower the power-supply cage into place.

5. Install the power supply; then, connect the power cord and all external cables.

6. Install and lock the left-side cover.

USB cable assembly

To remove the USB cable assembly from the server, complete the following steps:

1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57.

2. Turn off the server and peripheral devices; then, disconnect the power cords and all external cables as necessary to replace the device.

3. Unlock and remove the left-side cover and open the bezel.

4. Disconnect the USB cable from the system board.

5. Press down on the release latch on the top of the USB mounting bracket and rotate the top of the mounting bracket away from the server.

6. Lift the mounting bracket out and away from the server while you pull the USB cable through the hole.

To replace the USB cable in the USB mounting bracket, complete the following steps:

74 IBM System x3500 Type 7977: Problem Determination and Service Guide

1. Complete steps 1 through 6 to remove the USB cable assembly from the server; then, return to this procedure and continue with step 2.

2. Rotate the mounting bracket so that you are looking at the rear of the bracket; then, squeeze the retaining clips on each side of the connector and remove the cable from the mounting bracket.

3. Squeeze the retaining clips on each side of the USB cable connector and insert the connector into the mounting bracket; then, release the retaining clips.

To install the USB cable assembly in the server, complete the following steps:

1. Feed the USB cable into the server through the opening in the front of the server.

2. Position the bottom of the mounting bracket into the opening and rotate the top of the bracket toward the server until it clicks into place.

3. Connect the USB cable to the USB connector on the system board. See “System-board internal connectors and switches” on page 8 to locate the USB connector on the system board.

Chapter 4. Removing and replacing server components 75

Tier 2 CRU information

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

DIMM air duct

To remove the DIMM air duct, complete the following steps.

Positioning pins

DIMM air duct

Plastic push pins

Transition duct

Rivet

1. Read the safety information that begins on page vii, and “Handling static-sensitive devices” on page 57.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device.

3. Unlock and remove the left-side cover (see “Removing the left-side cover and bezel” on page 57).

4. Remove the power supply or power supplies from the power-supply cage; then, rotate the power-supply cage to its open position.

5. Remove the plastic push-pins that secure the DIMM air duct to the power-supply cage.

a. Grasp the top of the plastic push-pins and pull them out of the rivets. b. Grasp the rivets and pull them out of the mounting hole and set them to the

side.

Note: If the DIMM air duct in your system is secured with screws, remove the screws.

6. Push the air duct up toward the rear of the power-supply cage. When the locator pins are free of the power-supply cage, you can remove the air duct from the server.

To install a replacement DIMM air duct, complete the following steps:

1. Align the positioning pins on the end of the air duct so that they hang over the end of the power-supply cage.

76 IBM System x3500 Type 7977: Problem Determination and Service Guide

2. Slide the air duct down the power-supply cage (away from the positioning pins) until the positioning pins lock in place and the mounting holes in the air duct align with the holes in the power-supply cage.

3. Use the plastic push-pins and rivets to secure the air duct to the power-supply cage. Place the rivets in the mounting holes and then insert the push-pins in the rivets. Press the push-pins all the way down to lock the rivets in place.

Note: If the air duct in your server uses screws, use the screws to secure the air duct to the power-supply cage.

Light path diagnostics panel

To remove the light path diagnostics panel, complete the following steps.

Release Tab

Light path diagnostics panel

1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cable as necessary to replace the device.

3. Unlock and remove the left-side cover (see “Removing the left-side cover and bezel” on page 57).

4. Disconnect the light path diagnostics panel cable from the system board.

5. Press in on the release tab and twist the light path diagnostics panel clockwise until it stops; then, remove the panel from the server.

To install a replacement light path diagnostics panel, complete the following steps:

1. While you hold the cable out of the way, position the light path diagnostics panel over the slots on the side of the drive bay cage.

2. Rotate the panel counter clockwise until it clicks into place.

3. Connect the cable to the system board.

Chapter 4. Removing and replacing server components 77

4. Install the left-side cover and close the bezel.

5. Reconnect power cords and external cables.

Control panel assembly

To remove the control panel assembly, complete the following steps.

Release latch

Control panel assembly

1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device.

3. Unlock and remove the left-side cover (see “Removing the left-side cover and bezel” on page 57).

4. Remove the bezel (see “Removing the left-side cover and bezel” on page 57).

5. Lay the server on its right side.

6. Remove the fan cage from the server.

7. Remove the power supply and rotate the power-supply cage out of the way.

8. Remove the information LED assembly cable from the system board.

9. Locate the control panel assembly release latch just above the DVD drive.

10. Press on the release latch while you pull the assembly toward the rear of the server; then, angle the back of the assembly toward the system board and remove the assembly from the server.

To install a replacement control panel assembly, complete the following steps:

1. Angle the assembly so that the edge of the assembly is in the guide slot.

2. Slide the assembly forward until it clicks into place.

3. Connect the operator information LED assembly cable into the system board.

4. Install the fan cage and air baffle.

5. Rotate the power-supply cage back into place and install the power supply.

6. Install the left-side cover and close the bezel.

78 IBM System x3500 Type 7977: Problem Determination and Service Guide

7. Reconnect power cords and external cables.

ServeRAID-8k adapter

The ServeRAID-8k adapter can be installed only in its dedicated connector on the system board. See the following illustration for the location of the connector on the system board. The ServeRAID-8k adapter is not cabled to the system board, and no rerouting of the SAS cable is required.

To remove the ServeRAID-8k adapter, complete the following steps.

ServeRAID-8k adapter

ServeRAID-8k connector

1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables. Remove the left-side cover.

Attention: To avoid breaking the retaining clips or damaging the ServeRAID-8k adapter connector, open and close the clips gently.

3. Disconnect the battery pack cable from the adapter.

4. Open the retaining clips on each end of the ServeRAID-8k adapter connector and remove the adapter from the server.

Chapter 4. Removing and replacing server components 79

5. Remove the two battery mounting screws on the chassis wall; then, remove the battery pack from the server. Be sure not to drop the screws into the server chassis. If you are not going to replace the ServeRAID-8k adapter, reinstall the battery pack mounting screws into the holes in the chassis, otherwise set them aside for future use.

To replace the ServeRAID-8k adapter, complete the following steps.

ServeRAID-8k adapter

ServeRAID-8k connector

1. Open the retaining clips on each end of the ServeRAID-8k adapter connector.

2. Touch the static-protective package that contains the ServeRAID-8k adapter to any unpainted metal surface on the server. Then, remove the ServeRAID-8k adapter and battery pack from the package.

3. Turn the ServeRAID-8k adapter so that the ServeRAID-8k adapter keys align correctly with the connector.

Attention: Incomplete insertion might cause damage to the system board or the ServeRAID-8k adapter.

80 IBM System x3500 Type 7977: Problem Determination and Service Guide

4. Press the ServeRAID-8k adapter firmly into the connector.

5. Mount the battery pack to the chassis, using the two mounting screws.

6. Plug the battery pack cable into the connector on the adapter.

ServeRAID-MR10is VAULT SAS/SATA Controller

The optional IBM ServeRAID-MR10is VAULT SAS/SATA controller can be installed only in its dedicated PCI slot 2 connector on the system board, and only in server models with eight 3.5-inch hot-swap hard disk drives. See “System-board internal connectors and switches” on page 8 for the location of the connector on the system board. The ServeRAID-MR10is SAS/SATA controller is not cabled to the system board. Instructions for routing the cables are described below.

To install the ServeRAID-MR10is SAS/SATA controller and route the cables, complete the following steps:

1. Read the safety information that begins on page “Handling static-sensitive devices” on page 57.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.

Attention: To avoid breaking the retaining clips or damaging the ServeRAID-MR10is SAS/SATA adapter connector, open and close the clips gently.

3. Remove the side cover (see “Removing the left-side cover and bezel” on page

57.

4. Rotate the rear adapter-retention bracket to the open (unlocked) position.

5. Remove the screw that secures the expansion-slot cover to the chassis (if no adapter is installed in the slot). Store the expansion-slot cover and screw in a safe place for future use.

Chapter 4. Removing and replacing server components 81

Note: Expansion-slot covers must be installed on all vacant slots. This maintains the electronic emissions standards of the server and ensures proper ventilation of server components.

6. Open the retaining clips on each end of the ServeRAID-MR10is adapter connector.

7. Touch the static-protective package that contains the ServeRAID-MR10is adapter to any unpainted metal surface on the server; then, remove the ServeRAID-MR10is adapter from the package and place it on a static-protective surface.

82 IBM System x3500 Type 7977: Problem Determination and Service Guide

8. Turn the ServeRAID-MR10is adapter so that the ServeRAID-MR10is adapter keys align correctly with the connector on the system board.

Attention: Incomplete insertion might cause damage to the system board or the ServeRAID-MR10is adapter.

9. Press the ServeRAID-MR10is adapter firmly into the connector on the system board.

10. Rotate the power-supply cage assembly out of the chassis: a. Remove the hot-swap power-supply. Press down on the orange release

lever and pull the power supply out of the bay, using the handle.

b. Lift up the power-supply cage handle and pull the power-supply cage

assembly all the way up until the retainer latch locks the cage in place on the chassis.

11. Remove the front fan cage assembly (see “Front fan cage” on page 64).

12. Take the other end of the signal cable that is attached to the drive backplane for drive bays 8 through 11 and route it through the plastic slot on the chassis underneath the front fan cage; then, connect it to connector J9 on the ServeRAID-MR10is SAS/SATA controller.

Chapter 4. Removing and replacing server components 83

The following illustration shows the connectors on the controller to which you connect the signal cables from the drive backplanes.

The following illustration shows which end of the cable connects to the backplane and to the controller.

84 IBM System x3500 Type 7977: Problem Determination and Service Guide

13. Reinstall the front fan cage assembly. Align the front fan cage assembly over the fan cage assembly slot and with the connector on the system board. Lower the fan cage assembly into the chassis and press down firmly until the fan cage assembly is seated firmly in place. Make sure that no cables will be pinched.

14. Take the other end of the signal cable that is attached to the drive backplane for drive bays 4 through 7 and route the cable around the right side of the front fan cage assembly and along the chassis wall (make sure that the cable is in front of the fan cage release tab): then, connect it to connector J8 on the ServeRAID-MR10is SAS/SATA controller.

15. Rotate the rear adapter-retention bracket to the closed (locked) position.

16. Rotate the power-supply cage assembly back into the server. Press the power-supply cage release tab and rotate the power-supply cage assembly into the chassis.

17. Reinstall the hot-swap power supplies.

18. If you have other options to install or remove, do so now.

Chapter 4. Removing and replacing server components 85

19. Replace the side cover (see “Replacing the left-side cover and bezel” on page

58).

Removing and replacing FRUs

FRUs must be installed only by trained service technicians.

The illustrations in this document might differ slightly from the hardware.

Power-supply cage

To remove the power-supply cage, complete the following steps.

Power supply retaining screws

Power supply assembly

1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cable as necessary to replace the device.

3. Remove the left-side cover.

4. Remove the power supplies (see “Hot-swap power supply” on page 72).

5. Press the release tab and use the handle to lift up the power-supply cage and rotate it into the fully open position.

6. Remove two of the screws on the rear of the server that secure the cage to the server chassis.

7. While you hold the cage in place with one hand, remove the last screw; then, remove the cage from the server.

To install the power-supply cage, complete the following steps:

86 IBM System x3500 Type 7977: Problem Determination and Service Guide

1. Position the hinge so that the cage would be in the open position if it were installed in the server.

2. Move the hinge inside the server chassis and align the screw holes with the holes in the chassis.

3. Secure the cage to the chassis, using three screws.

4. Press on the release tab of the support bracket while you hold the power-supply cage up with the handle; then, lower the power-supply cage.

5. Press down on the end of the cage until it clicks into place.

6. Close the handle.

7. Replace the power supplies (see “Hot-swap power supply” on page 72).

8. Replace the left-side cover.

9. Reconnect the external cables and power cords.

2.5-inch SAS backplane

To remove a 2.5-inch Serial Attached SCSI (SAS) backplane, complete the following steps.

2.5-inch SAS backplanes

Mounting screws (x10)

1. Read the safety information that begins on page vii, and “Handling static-sensitive devices” on page 57.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cable as necessary to replace the device.

3. Lay the server on its right side.

4. Remove the left-side cover.

5. Remove the hard disk drives from the server.

6. Remove the fan cage from the server.

7. Note where the SAS signal and power cables are connected to the system board and the ServeRAID-8s adapter; then, disconnect the SAS signal and power cables from the system board and the ServeRAID-8s adapter.

Chapter 4. Removing and replacing server components 87

8. Using your thumbs, press in on the retention tabs on the inside of the inner hard disk drive cage while you pull the cage out of the server. While you remove the cage, use your free hand to guide the SAS signal and power cables out of the server.

9. Note where the SAS signal and power cables are connected to the backplane; then, disconnect the cables from the backplane.

10. Remove the screws that secure the backplane to the inner cage assembly and set them aside for future use.

To install the 2.5-inch SAS backplane, complete the following steps:

1. Position the replacement backplane on the back of the inner hard disk drive

cage; then, using the screws that you removed in step 10 secure the backplane to the inner hard disk drive cage.

88 IBM System x3500 Type 7977: Problem Determination and Service Guide

SAS backplane

2. Connect the SAS signal and power cables to the replacement backplane.

3. Feed the SAS signal and power cables into the server through the hard disk drive cage opening while you push the inner hard disk drive cage into the server. Push the inner hard disk drive cage assembly into the server until it stops.

4. Connect the SAS signal and power cables to the system-board and the ServeRAID-8s adapter.

5. Reinstall the fan cage.

6. Replace the left-side cover.

7. Replace the hard disk drives.

8. Reconnect the external cables and power cords.

9. If you are replacing both 2.5-inch SAS backplanes, repeat steps 1 and 2 to install the second replacement backplane.

To remove a Serial Attached SCSI (SAS) backplane, complete the following steps.

Locator pins

Hard disk drive backplane

1. Read the safety information that begins on page vii, and “Handling static-sensitive devices” on page 57.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device.

3. Remove the left-side cover.

4. Pull the hard disk drives out of the server slightly to disengage them from the SAS backplane.

5. Note where the cables are connected to the SAS backplane, and then disconnect the power and SAS signal cables from the SAS backplane.

6. Lift the retention bracket that holds the backplane in place; then, grasp the top edge of the backplane and rotate it toward the rear of the server. When the backplane is clear of the retention bracket, remove it from the server.

7. If you are removing both SAS backplanes, repeat steps 5 and 6 to remove the remaining backplane.

Chapter 4. Removing and replacing server components 89

To install a SAS backplane, complete the following steps:

1. Position the replacement backplane on the back of the SAS cage; then, rotate the top of the backplane toward the SAS cage until it clicks into place under the retention tab.

2. Connect the power cable to the replacement backplane.

3. Connect the SAS signal cable to the backplane.

4. Replace the left-side cover.

5. Replace the hard disk drives.

6. Reconnect the external cables and power cords.

7. If you are replacing both SAS backplanes, repeat steps 1 through 4 to install the second replacement backplane.

System board and microprocessor

The following sections describe how to replace the system board and a microprocessor.

The following notes describe information that you must consider when you install a microprocessor:

v The voltage regulators for microprocessor 1 is integrated on the system board;

the VRM for microprocessor 2 comes with the microprocessor option and must be installed on the system board.

v You can use the Configurations/Setup utility program to determine the specific

type of microprocessor in the server.

Removing and installing the system board

To remove the system board tray, complete the following steps.

Handle

Release lever

Handle

1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 57.

90 IBM System x3500 Type 7977: Problem Determination and Service Guide

IBM System x3500 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Safety

Chapter 1. Introduction

Related documentation

Notices and statements in this document

Features and specifications

Server controls, LEDs, and connectors

Front view

Rear view

Internal LEDs, connectors, and jumpers

System-board internal connectors and switches

System-board LEDs

System-board external connectors

SAS backplane

Chapter 2. Configuration information and instructions

Updating the firmware

Configuring the server

Using the Configuration/Setup Utility program

Starting the Configuration/Setup Utility program

Configuration/Setup Utility menu choices

Passwords

Using the ServerGuide Setup and Installation CD

ServerGuide features

Setup and configuration overview

Typical operating system installation

Installing your operating system without ServerGuide

Using the baseboard management controller

Enabling and configuring SOL using the OSA SMBridge management utility program

Installing the OSA SMBridge management utility program

Using the baseboard management controller utility programs

Using the Boot Menu program

Enabling the Broadcom Gigabit Ethernet Utility program

Configuring the Broadcom Gigabit Ethernet controller

Setting up the Remote Supervisor Adapter II SlimLine

Requirements

Cabling the Remote Supervisor Adapter II SlimLine

Installing the Remote Supervisor Adapter II SlimLine firmware

Completing the setup

Using the Adaptec RAID Configuration Utility program

Starting the Adaptec RAID Configuration Utility program

Adaptec RAID Configuration Utility menu choices

Creating a RAID array

Viewing the array configuration

Using ServeRAID Manager

Configuring the controller

Viewing the configuration

Updating IBM Director

Chapter 3. Parts listing, System x3500 Type 7977

Replaceable server components

Product recovery CDs

Power cords

Chapter 4. Removing and replacing server components

Installation guidelines

System reliability guidelines

Working inside the server with the power on

Handling static-sensitive devices

Returning a device or component

Removing the left-side cover and bezel

Replacing the left-side cover and bezel

Turning the stabilizing feet

Tier 1 CRU information

Battery

Installing the battery

DVD drive

Hot-swap fan

Front fan cage

Rear fan cage

Memory module

Removing and replacing memory modules

Installing memory modules

Hot-swap power supply

Power-supply docking cable

USB cable assembly

Tier 2 CRU information

DIMM air duct

Light path diagnostics panel