IBM System x3250 4364, System x3250 4365, System x32504366 Problem Determination And Service Manual

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IBM System x3250 Types 4364, 4365, and 4366

Problem Determination and Service Guide



IBM System x3250 Types 4364, 4365, and 4366

Problem Determination and Service Guide

Note: Before using this information and the product it supports, read the general information in
Appendix B, “Notices,” on page 119, and the Warranty and Support Information document on the IBM
System x Documentation CD..

The most recent version of this document is available at http://www.ibm.com/support/.

Eighth Edition (November 2009)

© Copyright International Business Machines Corporation 2007.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents

Safety ............................vii

Guidelines for trained service technicians ...............viii

Inspecting for unsafe conditions .................viii

Guidelines for servicing electrical equipment .............viii

Safety statements ........................x

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements in this document ................2

Features and specifications .....................3

Server controls, LEDs, and connectors ................4

Front view ..........................4

Rear view ..........................5

Internal LEDs, connectors, and jumpers ................5

System-board internal connectors .................6

System-board switches and jumpers ................7

System-board external connectors .................8

System-board LEDs ......................9

System-board optional device connectors ..............10

Chapter 2. Configuration information and instructions .........11

Updating the firmware ......................11

Configuring the server ......................11

Using the ServerGuide Setup and Installation CD ...........11

Using the Configuration/Setup Utility program ............12

Using the LSI Logic Configuration Utility program ...........12

Configuring the Ethernet controller .................13

Updating the DMI/SMBIOS data ..................14

Chapter 3. Parts listing, Type 4364, 4365, or 4366 server ........15

Replaceable server components ..................16

Product recovery CDs ......................19

Power cords ..........................22

Chapter 4. Removing and replacing server components ........25

Installation guidelines ......................25

System reliability guidelines ...................26

Working inside the server with the power on .............26

Handling static-sensitive devices .................26

Returning a device or component .................27

Removing and replacing Tier 1 CRUs ................28

Removing the cover ......................28

Installing the cover ......................29

Removing an adapter .....................30

Installing an adapter ......................31

Removing a Remote Supervisor Adapter II SlimLine ..........33

Installing a Remote Supervisor Adapter II SlimLine...........33

Hard disk drive ........................34

Removing a CD or CD/DVD combination drive ............38

Installing a CD or CD/DVD combination drive.............39

Removing a memory module (DIMM)................40

Installing a memory module (DIMM) ................40

Removing a fan .......................41

© Copyright IBM Corp. 2007 iii

Installing a fan ........................42

Removing and replacing Tier 2 CRUs ................43

Removing the battery .....................43

Installing the battery ......................43

Removing the operator information panel assembly ..........45

Installing the operator information panel assembly ...........45

Removing the power supply ...................46

Installing the power supply ...................47

Removing the riser-card assembly .................49

Installing the riser-card assembly .................49

Removing the backplane or back plate (3.5-inch drives) .........50

Installing the backplane or back plate (3.5-inch drives) .........51

Removing the SAS backplane (2.5-inch drives) ............53

Installing the SAS backplane (2.5-inch drives) ............53

Removing the SAS/SATA controller (hot-swap models) .........54

Installing the SAS/SATA controller (hot-swap models)..........55

Removing a SATA RAID back plate ................56

Installing a SATA RAID back plate .................56

Removing a drive cage .....................58

Installing a drive cage .....................59

Removing and replacing FRUs ...................59

Microprocessor ........................59

Removing the system board ...................64

Installing the system board ...................65

Chapter 5. Diagnostics .....................67

Diagnostic tools ........................67

POST ............................67

POST beep codes ......................67

Error logs ..........................70

POST error codes .......................71

Checkout procedure .......................78

About the checkout procedure ..................78

Performing the checkout procedure ................79

Troubleshooting tables ......................81

CD or DVD drive problems ...................81

General problems .......................82

Hard disk drive problems ....................82

Intermittent problems......................83

Keyboard, mouse, or pointing-device problems ............84

Memory problems .......................85

Microprocessor problems ....................85

Monitor problems .......................85

Optional-device problems ....................88

Power problems .......................89

Serial port problems ......................90

ServerGuide problems .....................90

Software problems ......................91

Universal Serial Bus (USB) port problems ..............92

Video problems........................92

System-board LEDs .......................92

Diagnostic programs, messages, and error codes ............94

Running the diagnostic programs .................94

Diagnostic text messages ....................95

Viewing the test log ......................95

Diagnostic error codes .....................96

iv IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

Recovering from BIOS update failure ................103

System-event/error log messages .................104

Solving power problems .....................112

Solving Ethernet controller problems ................112

Solving undetermined problems ..................114

Problem determination tips ....................114

Calling IBM for service......................115

Appendix A. Getting help and technical assistance ..........117

Before you call ........................117

Using the documentation .....................117

Getting help and information from the World Wide Web .........118

Software service and support ...................118

Hardware service and support ...................118

IBM Taiwan product service ....................118

Appendix B. Notices ......................119

Trademarks..........................119

Important notes ........................120

Product recycling and disposal ..................121

Battery return program .....................122

Electronic emission notices ....................123

Federal Communications Commission (FCC) statement ........123

Industry Canada Class A emission compliance statement ........124

Australia and New Zealand Class A statement ............124

United Kingdom telecommunications safety requirement ........124

European Union EMC Directive conformance statement ........124

Taiwanese Class A warning statement ...............125

Chinese Class A warning statement ................125

Japanese Voluntary Control Council for Interference (VCCI) statement 125

Index ............................127

Contents v

vi IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

© Copyright IBM Corp. 2007 vii

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or optional devices that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.

Consider the following conditions and the safety hazards that they present:

v Electrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

v Explosive hazards, such as a damaged CRT face or a bulging capacitor.

v Mechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and

observe any sharp edges.

3. Check the power cord:

v Make sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.

v Make sure that the power cord is the correct type, as specified in “Power

cords” on page 22.

v Make sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety

of any non-IBM alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings,

contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when you service electrical equipment:

v Check the area for electrical hazards such as moist floors, nongrounded power

extension cords, and missing safety grounds.

v Use only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live

electrical currents.

v Regularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

viii IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

v Do not touch the reflective surface of a dental mirror to a live electrical circuit.

The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.

v Some rubber floor mats contain small conductive fibers to decrease electrostatic

discharge. Do not use this type of mat to protect yourself from electrical shock.

v Do not work alone under hazardous conditions or near equipment that has

hazardous voltages.

v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical

outlet so that you can turn off the power quickly in the event of an electrical
accident.

v Disconnect all power before you perform a mechanical inspection, work near

power supplies, or remove or install main units.

v Before you work on the equipment, disconnect the power cord. If you cannot

disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.

v Never assume that power has been disconnected from a circuit. Check it to

make sure that it has been disconnected.

v If you have to work on equipment that has exposed electrical circuits, observe

the following precautions:

– Make sure that another person who is familiar with the power-off controls is

near you and is available to turn off the power if necessary.

– When you are working with powered-on electrical equipment, use only one

hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.

– When you use a tester, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on a suitable rubber mat to insulate you from grounds such as metal

floor strips and equipment frames.

v Use extreme care when you measure high voltages.

v To ensure proper grounding of components such as power supplies, pumps,

blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.

v If an electrical accident occurs, use caution, turn off the power, and send another

person to get medical aid.

Safety ix

Safety statements

Important:

Each caution and danger statement in this document is labeled with a number. This
number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.

For example, if a caution statement is labeled “Statement 1”, translations for that
caution statement are in the Safety Information document under “Statement 1”.

Be sure to read all caution and danger statements in this document before you
perform the procedures. Read any additional safety information that comes with the
server or optional device before you install the device.

x IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is
hazardous.

To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical
storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached
devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Safety xi

Statement 2:

CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

xii IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

Statement 3:

CAUTION:

When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or

transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.

v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1

`

Safety xiii

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION:
Use safe practices when lifting.

Statement 5:

CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.

2

1

xiv IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

Statement 8:

CAUTION:

Never remove the cover on a power supply or any part that has the following

label attached.

Hazardous voltage, current, and energy levels are present inside any

component that has this label attached. There are no serviceable parts inside

these components. If you suspect a problem with one of these parts, contact

a service technician.

Statement 26:

CAUTION:

Do not place any object on top of rack-mounted devices.

This server is suitable for use on an IT power-distribution system whose maximum

phase-to-phase voltage is 240 V under any distribution fault condition.

Safety xv

xvi IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

Chapter 1. Introduction

This Problem Determination and Service Guide contains information to help you

solve problems that might occur in your IBM

4366 server. It describes the diagnostic tools that come with the server, error codes

and suggested actions, and instructions for replacing failing components.

Replaceable components are of three types:

v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

For information about the terms of the warranty and getting service and assistance,

see the Warranty and Support Information document.

Related documentation

In addition to this document, the following documentation also comes with the

server:

v Installation Guide

This printed document contains instructions for setting up the server and basic
instructions for installing some optional devices.

v User’s Guide

This document is in Portable Document Format (PDF) on the IBM System x
Documentation CD. It provides general information about the server, including

information about features, and how to configure the server. It also contains
detailed instructions for installing, removing, and connecting optional devices that
the server supports.

v Rack Installation Instructions

This printed document contains instructions for installing the server in a rack.

v Safety Information

This document is in PDF on the IBM System x Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has a number that you can use to locate the
corresponding statement in your language in the Safety Information document.

v Warranty and Support Information

This document is in PDF on the System x Documentation CD. It contains
information about the terms of the warranty and getting service and assistance.

®

System x3250 Type 4364, 4365, or

®

Depending on the server model, additional documentation might be included on the

IBM System x Documentation CD.

The System x and xSeries

contains information about tools for updating, managing, and deploying firmware,

device drivers, and operating systems. The System x and xSeries Tools Center is at

http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.

© Copyright IBM Corp. 2007 1

®

Tools Center is an online information center that

The server might have features that are not described in the documentation that
comes with the server. The documentation might be updated occasionally to include
information about those features, or technical updates might be available to provide
additional information that is not included in the server documentation. These
updates are available from the IBM Web site. To check for updated documentation
and technical updates, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html.

2. From the Hardware list, select System x3250 and click Go.

3. Click the Install and use tab.

4. Click Product documentation.

Notices and statements in this document

The caution and danger statements in this document are also in the multilingual
Safety Information document, which is on the IBM System x Documentation CD.
Each statement is numbered for reference to the corresponding statement in the
Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which

damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially

hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the

description of a potentially lethal or extremely hazardous procedure step or

situation.

2 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

Features and specifications

The following information is a summary of the features and specifications of the

server. Depending on the server model, some features might not be available, or

some specifications might not apply.

Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment

is referred to as a unit, or “U.” A 1-U-high device is 1.75 inches tall.

Table 1. Features and specifications

Microprocessor:

One Intel
series, Pentium

®

LGA 775 Xeon 3000

®

D, or Celeron D,

depending on the server model
Note: Use the Configuration/Setup
Utility program to determine the size
of the L2 cache, speed of the
microprocessor, and speed of the
front-side bus.

Memory:

v Minimum: One or two 512 MB

DIMMs, depending on the server
model

v Maximum: 8 GB
v Type: PC2-5300, 667 MHz, ECC,

DDR II unbuffered SDRAM DIMMs
only

v Slots: Four dual inline
v Supports 512 MB, 1 GB, and 2 GB

DIMMs

Drives:

Ultrabay Enhanced: CD or CD/DVD

Expansion bays:

One of the following configurations:

v Two 3.5-inch slim-high bays for

hard disk drives.
– Hot-swap models: Supports

maximum of two serial-attached
SCSI (SAS) drives or two serial
ATA (SATA) drives.

– Simple-swap models: Supports

maximum of two SATA drives

v Four 2.5-inch small form-factor

(SFF) hot-swap bays for hard disk
drives. Supports a maximum of four

2.5-inch SAS drives.

Expansion slots:

Two PCI Express x8 slots, one
low-profile and one 3/4-length full
height

Video controller:

v ATI ES1000 video on system board
v 16 MB DDR video memory

Power supply:

351 watt (110 or 220 V ac
auto-sensing)

Size:

v Height: 43 mm (1.75 inches, 1 U)
v Depth: 559 mm (22 inches)
v Width: 440 mm (17.32 inches)
v Maximum weight: 12.7 kg (28 lb)

depending on your configuration

Integrated functions:

v Two Broadcom NetXtreme

Ethernet controllers on the system
board with Wake on LAN support

v Serial port
v Four USB ports (two on front and

two on rear of server)

v Keyboard port
v Mouse port
v Systems-management port if an

optional Remote Supervisor
Adapter II SlimLine is installed

Hard disk controllers:

v Serial ATA (SATA) controller

(simple-swap SATA models)

v Serial-attached SCSI (SAS)

controller with integrated RAID
(hot-swap SAS/SATA models)

Environment:

v Air temperature:

– Server on: 10° to 35°C (50.0°

– Server on: 10° to 32°C (50.0°

– Server off: 10° to 43°C (50.0°

– Shipping: -40° to 60°C

v Humidity:

– Server on: 8% to 80%
– Server off: 8% to 80%

™

GB

to 95.0°F); altitude: 0 to 914.4
m (3000 ft)

to 89.6°F); altitude: 914.4 m
(3000 ft) to 2133 m (6998.0 ft)

to 109.4°F); maximum altitude:
2133 m (6998.0 ft)

(-40° to 140°F); maximum
altitude: 2133 m (6998.0 ft)

Acoustical noise emissions:

v Sound power, idling: 6.5 bel

maximum

v Sound power, operating: 6.5 bel

maximum

Heat output:

Approximate heat output in British
thermal units (Btu) per hour:
v Minimum configuration: 341 Btu per

hour (100 watts)

v Maximum configuration: 1024 Btu

per hour (300 watts)

Electrical input:

v Sine-wave input (47 - 63 Hz)

required

v Input voltage low range:

– Minimum: 100 V ac
– Maximum: 127 V ac

v Input voltage high range:

– Minimum: 200 V ac
– Maximum: 240 V ac

v Approximate input kilovolt-amperes

(kVA):
– Minimum: 0.102 kVA
– Maximum: 0.55 kVA

Notes:

1. Power consumption and heat
output vary depending on the
number and type of optional
features that are installed and the
power-management optional
features that are in use.

2. These levels were measured in
controlled acoustical environments
according to the procedures that
are specified by the American
National Standards Institute (ANSI)
S12.10 and ISO 7779 and are
reported in accordance with ISO

9296. Actual sound-pressure levels
in a given location might exceed
the average stated values because
of room reflections and other
nearby noise sources. The declared
sound-power levels indicate an
upper limit, below which a large
number of computers will operate.

Chapter 1. Introduction 3

Server controls, LEDs, and connectors

This section describes the controls, light-emitting diodes (LEDs), and connectors on
the front and rear of the server.

Front view

The following illustration shows the controls, light-emitting diodes (LEDs), and
connectors on the front of the server.

Hard disk drive activity LED

Locator LED

Reset button

Power-control button

Power-on LED

Power-on LED: When this LED is lit and not flashing, it indicates that the server is
turned on. When this LED is flashing, it indicates that the server is turned off and
still connected to an ac power source. When this LED is off, it indicates that ac
power is not present, or the power supply or the LED itself has failed.

System-error LED

USB 1 connector

USB 2 connector

CD-eject button

CD drive activity LED

Note: If this LED is off, it does not mean that there is no electrical power in the
server. The LED might be burned out. To remove all electrical power from the
server, you must disconnect the power cord from the electrical outlet.

Power-control button: Press this button to turn the server on and off manually. A
power-control-button shield comes installed around the button to prevent the server
from being turned off accidentally. You can remove this disk-shaped shield if you
prefer.

Reset button: Press this button to reset the server and run the power-on self-test
(POST). You might have to use a pen or the end of a straightened paper clip to
press the button.

Hard disk drive activity LED: When this LED is flashing, it indicates that a hard
disk drive is in use.

Locator LED: This LED can be lit remotely by the system administrator to aid in
visually locating the server. You can use IBM Director to light this LED remotely.

System-error LED: When this LED is lit, it indicates that a system error has
occurred. An LED on the system board might also be lit to help isolate the error.
See Chapter 5, “Diagnostics,” on page 67 for additional information.

USB connectors: Connect a USB device to either of these connectors.

CD-eject button: Press this button to release a CD from the CD drive.

CD drive activity LED: When this LED is lit, it indicates that the CD drive is in use.

4 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

Rear view

The following illustration shows the LEDs on the rear of the server.

Ethernet 1 transmit / receive
activity LED

Ethernet 1 speed LED

Ethernet 2 speed LED

Ethernet 2 transmit / receive
activity LED

Ethernet transmit/receive activity LED: This LED is on each Ethernet connector.
When this LED is lit, it indicates that there is activity between the server and the
network.

Ethernet speed LED: This LED is on each Ethernet connector. When this LED is
lit, it indicates that the Ethernet network speed is 1 Gbps. When this LED is off, it
indicates that the Ethernet network speed is 10 Mbps or 100 Mbps.

The following illustration shows the connectors on the rear of the server.

Mouse connector

Systems-management
connector

Power-cord connector

USB 3 connector

USB 4 connector

Keyboard connector

Serial connector

Video connector

Ethernet 2 connector

Ethernet 1 connector

Power-cord connector: Connect the power cord to this connector.

Keyboard connector: Connect a PS/2 keyboard to this connector.

Mouse connector: Connect a mouse or other PS/2 device to this connector.

Serial connector: Connect a 9-pin serial device to this connector.

Video connector: Connect a monitor to this connector.

Ethernet connector: Use either of these connectors to connect the server to a

network.

USB connector: Connect a USB device to either of these connectors.

Systems-management connector: Connect the server to a network for

systems-management information control. This connector is active only if you have
installed a Remote Supervisor Adapter II SlimLine, and it is used only by the
Remote Supervisor Adapter II SlimLine.

Internal LEDs, connectors, and jumpers

The following illustrations show the connectors, LEDs, and jumpers on the internal
boards. The illustrations might differ slightly from your hardware.

Chapter 1. Introduction 5

System-board internal connectors

The following illustration shows the internal connectors on the system board.

Fan 3 connector

Fan 2 connector

Fan 1 connector

IDE connector

Important: Use only a supported IBM SAS/SATA controller in the SAS/SATA
controller card connector. For a list of supported optional devices for the server, see
http://www.ibm.com/servers/eserver/serverproven/compat/us/

Microprocessor connection

Wake on LAN connector

SATA 2 connector

SATA 0 connector

Power connector

SAS/SATA controller
card connector

Front USB connector

Operator information
panel connector

Hot-swap SAS/SATA
backplane power
connector

SAS signal connector
(some models)

Power connector
Fan 5 connector
Fan 4 connector

6 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

System-board switches and jumpers

The following illustration shows the switches and jumpers on the system board.

NMI switch

Clear CMOS jumper

Boot block
recovery jumper

The following illustration identifies the pins on a jumper and shows the location of
pin 1.

3

2

Pin 1 mark

Table 2. Switch and jumper settings

Component Settings

CMOS jumper (JP3)

Boot block jumper (JP4)

NMI (non-maskable
interrupt) switch (SW1)

1

v Pins 1 and 2: Keep CMOS data (default)

v Pins 2 and 3: Clear the CMOS data, which clears the

power-on password and administrator password

v Pins 1 and 2: Normal (default)

v Pins 2 and 3: Recover boot block

v Normal (default): No NMI issued

v The NMI button that is on the rear of server, connected to

this switch, has been pressed: NMI issued

Chapter 1. Introduction 7

System-board external connectors

The following illustration shows the external connectors on the system board.

Keyboard/mouse
connector

Serial connector

Video connector

Ethernet 2 connector

Ethernet 1 connector

USB 4 connector

USB 3 connector

Systems­management
connector

8 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

System-board LEDs

The following illustration shows the light-emitting diodes (LEDs) on the system
board.

DIMM 4
error LED

DIMM 3
error LED

DIMM 2
error LED

DIMM 1
error LED

Voltage
regulator
error LED

Fan 3
error LED

Fan 2
error LED

Fan 1
error LED

Fan 5 error LED

Fan 4 error LED

Standby
power
LED

Baseboard
management
controller
heartbeat
LED

Table 3. System-board LEDs

LED Description

Error LEDs When one of these LEDs is lit, it indicates that the associated

component has failed.

Baseboard management
controller heartbeat LED

This LED flashes to indicate that the mini-BMC is functioning
normally.

Standby power LED When this LED is lit, it indicates that the server is connected

to ac power.

Chapter 1. Introduction 9

System-board optional device connectors

The following illustration shows the connectors for user-installable optional devices.

Riser-card
connector

DIMM 1
connector

DIMM 2
connector

DIMM 3
connector

DIMM 4
connector

The following illustration shows the location of the PCI Express slots on the
riser-card assembly.

PCI Express x8 slot 1

Remote Supervisor
Adapter II SlimLine
connector

Other
systems-management
adapter connector

Battery connector

SAS/SATA controller
connector

PCI Express x8 slot 2

10 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide

Chapter 2. Configuration information and instructions

This chapter provides information about updating the firmware and using the
configuration utilities.

Updating the firmware

The firmware for the server is periodically updated and is available for download on
the Web. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html to
check for the latest level of firmware, such as BIOS code, vital product data (VPD)
code, device drivers, and service processor firmware. Download the latest firmware
for the server; then, install the firmware, using the instructions that are included with
the downloaded file.

When you replace a device in the server, you might have to either update the
server with the latest version of the firmware that is stored in memory on the device
or restore the pre-existing firmware from a diskette or CD image.

v BIOS code is stored in ROM on the system board.

v BMC firmware is stored in ROM on the mini-baseboard management controller

on the system board.

v Ethernet firmware is stored in ROM on the Ethernet controller.

v ServeRAID firmware is stored in ROM on the ServeRAID adapter.

v SATA firmware (simple-swap models) is stored in ROM on the integrated SATA

controller.

v SAS/SATA firmware (hot-swap models) is stored in ROM on the SAS/SATA

controller on the system board.

Configuring the server

The ServerGuide Setup and Installation CD provides software setup tools and
installation tools that are specifically designed for your IBM server. Use this CD
during the initial installation of the server to configure basic hardware features and
to simplify the operating-system installation.

In addition to the ServerGuide Setup and Installation CD, you can use the following
configuration programs to customize the server hardware:

v Configuration/Setup Utility program

v LSI Logic Configuration Utility program

v Baseboard management controller SMBridge management utility program

For more information about these programs, see “Configuring the server” in the
User’s Guide on the IBM System x Documentation CD.

Using the ServerGuide Setup and Installation CD

The ServerGuide Setup and Installation CD provides programs to detect the server
model and installed optional hardware devices, configure the server hardware,
provide device drivers, and help you install the operating system. For information
about the supported operating-system versions, see the label on the CD. If the
ServerGuide Setup and Installation CD did not come with the server, you can
download the latest version from http://www.ibm.com/pc/qtechinfo/MIGR­4ZKPPT.html.

© Copyright IBM Corp. 2007 11

To start the ServerGuide Setup and Installation CD, complete the following steps:

1. Insert the CD, and restart the server. If the CD does not start, see “ServerGuide
problems” on page 90.

2. Follow the instructions on the screen to:

a. Select your language.

b. Select your keyboard layout and country.

c. View the overview to learn about ServerGuide features.

d. View the readme file to review installation tips about your operating system

and adapter.

e. Start the setup and hardware configuration programs.

f. Start the operating-system installation. You will need your operating-system

CD.

Using the Configuration/Setup Utility program

The Configuration/Setup Utility program is part of the BIOS. You can use it to
perform the following tasks:

v View configuration information

v View and change assignments for devices and I/O ports

v Set the date and time

v Set and change passwords

v Set and change the startup characteristics of the server and the order of startup

devices (startup-drive sequence)

v Set and change settings for advanced hardware features

v View and clear the error logs

v Change interrupt request (IRQ) settings

v Enable USB keyboard and mouse support

v Resolve configuration conflicts

Go to http://www.ibm.com/servers/eserver/support/xseries/index.html to check for
the latest version of the BIOS code.

Starting the Configuration/Setup Utility program

To start the Configuration/Setup Utility program, complete the following steps:

1. Turn on the server.

2. When the message Press F1 for Configuration/Setup is displayed, press F1.
If an administrator password has been set, you must type the administrator
password to access the full Configuration/Setup Utility menu.

3. Follow the instructions on the screen.

See the User’s Guide on the IBM System x Documentation CD for more detailed
information about the Configuration/Setup Utility program.

Using the LSI Logic Configuration Utility program

Use the LSI Logic Configuration Utility program to configure hot-swap hard disk
drives that are connected to the SAS/SATA controller.

Important: If the server is a simple-swap SATA model and you have installed an
optional SATA RAID Kit, you can use the LSI Logic Configuration Utility program to
configure the simple-swap SATA hard disk drives.

12 IBM System x3250 Types 4364, 4365, and 4366: Problem Determination and Service Guide