IBM System x3200 Problem Determination And Service Manual

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System x3200 Types 4362 and 4363

Problem Determination and Service Guide

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System x3200 Types 4362 and 4363

Problem Determination and Service Guide

Note: Before using this information and the product it supports, read the general information in

Appendix B, “Notices,” on page 141, and the Warranty and Support Information document on the IBM System x Documentation CD.

First Edition (October 2006)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Guidelines for trained service technicians . . . . . . . . . . . . . . . viii

Inspecting for unsafe conditions . . . . . . . . . . . . . . . . . viii

Guidelines for servicing electrical equipment . . . . . . . . . . . . .ix

Safety statements . . . . . . . . . . . . . . . . . . . . . . . .x

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1

Related documentation . . . . . . . . . . . . . . . . . . . . . .1

Notices and statements in this document . . . . . . . . . . . . . . . .2

Features and specifications . . . . . . . . . . . . . . . . . . . . .3

Server controls, LEDs, and power . . . . . . . . . . . . . . . . . .4

Front view . . . . . . . . . . . . . . . . . . . . . . . . . .4

Rear view . . . . . . . . . . . . . . . . . . . . . . . . . .6

Server power features . . . . . . . . . . . . . . . . . . . . . .7

Connectors, LEDs, and jumpers . . . . . . . . . . . . . . . . . . .9

System-board internal connectors . . . . . . . . . . . . . . . . .9

System-board external connectors . . . . . . . . . . . . . . . . .10

System-board optional-devices connectors . . . . . . . . . . . . . .11

System-board LEDs . . . . . . . . . . . . . . . . . . . . . .12

System-board jumpers . . . . . . . . . . . . . . . . . . . . .13

Chapter 2. Diagnostics . . . . . . . . . . . . . . . . . . . . .15

Diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . .15

POST . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

POST beep codes . . . . . . . . . . . . . . . . . . . . . .16

Error logs . . . . . . . . . . . . . . . . . . . . . . . . . .18

POST error codes . . . . . . . . . . . . . . . . . . . . . . .19

Checkout procedure . . . . . . . . . . . . . . . . . . . . . . .27

About the checkout procedure . . . . . . . . . . . . . . . . . .27

Performing the checkout procedure . . . . . . . . . . . . . . . .28

Checkpoint codes (trained service technicians only) . . . . . . . . . . .28

Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . .29

CD or DVD drive problems . . . . . . . . . . . . . . . . . . .29

Diskette drive problems . . . . . . . . . . . . . . . . . . . . .30

General problems . . . . . . . . . . . . . . . . . . . . . . .31

Hard disk drive problems . . . . . . . . . . . . . . . . . . . .31

Intermittent problems . . . . . . . . . . . . . . . . . . . . . .32

Keyboard, mouse, or pointing-device problems . . . . . . . . . . . .32

Memory problems . . . . . . . . . . . . . . . . . . . . . . .34

Microprocessor problems . . . . . . . . . . . . . . . . . . . .35

Monitor or video problems . . . . . . . . . . . . . . . . . . . .35

Optional-device problems . . . . . . . . . . . . . . . . . . . .37

Power problems . . . . . . . . . . . . . . . . . . . . . . .38

Serial port problems . . . . . . . . . . . . . . . . . . . . . .39

ServerGuide problems . . . . . . . . . . . . . . . . . . . . .40

Software problems . . . . . . . . . . . . . . . . . . . . . .40

Universal Serial Bus (USB) port problems . . . . . . . . . . . . . .41

Error LEDs . . . . . . . . . . . . . . . . . . . . . . . . . .42

Diagnostic programs, messages, and error codes . . . . . . . . . . . .43

Running the diagnostic programs . . . . . . . . . . . . . . . . .43

Diagnostic text messages . . . . . . . . . . . . . . . . . . . .44

Viewing the test log . . . . . . . . . . . . . . . . . . . . . .44

Diagnostic error codes . . . . . . . . . . . . . . . . . . . . .45

Recovering from a BIOS update failure . . . . . . . . . . . . . . . .53

System-error log messages . . . . . . . . . . . . . . . . . . . .54

Solving SAS problems . . . . . . . . . . . . . . . . . . . . . .62

Solving power problems . . . . . . . . . . . . . . . . . . . . .62

Solving Ethernet controller problems . . . . . . . . . . . . . . . . .63

Solving undetermined problems . . . . . . . . . . . . . . . . . . .64

Calling IBM for service . . . . . . . . . . . . . . . . . . . . . .65

Chapter 3. Parts listing, System x3200 Types 4362 and 4363 . . . . . . .67

Replaceable server components . . . . . . . . . . . . . . . . . .68

Power cords . . . . . . . . . . . . . . . . . . . . . . . . . .71

Chapter 4. Removing and replacing server components . . . . . . . .73

Installation guidelines . . . . . . . . . . . . . . . . . . . . . .73

System reliability guidelines . . . . . . . . . . . . . . . . . . .74

Working inside the server with the power on . . . . . . . . . . . . .75

Handling static-sensitive devices . . . . . . . . . . . . . . . . .76

Returning a device or component . . . . . . . . . . . . . . . . .76

Removing and replacing Tier 1 CRUs . . . . . . . . . . . . . . . .77

Removing the side cover . . . . . . . . . . . . . . . . . . . .77

Installing the side cover . . . . . . . . . . . . . . . . . . . . .78

Removing the lower bezel . . . . . . . . . . . . . . . . . . . .79

Installing the lower bezel . . . . . . . . . . . . . . . . . . . .80

Removing the upper bezel . . . . . . . . . . . . . . . . . . . .81

Installing the upper bezel . . . . . . . . . . . . . . . . . . . .82

Removing an adapter . . . . . . . . . . . . . . . . . . . . .83

Installing an adapter . . . . . . . . . . . . . . . . . . . . . .84

Removing and installing internal drives . . . . . . . . . . . . . . .86

Removing a hot-swap power supply . . . . . . . . . . . . . . . .98

Installing a hot-swap power supply . . . . . . . . . . . . . . . . 100

Removing a memory module . . . . . . . . . . . . . . . . . . 101

Installing a memory module . . . . . . . . . . . . . . . . . . . 102

Removing and replacing Tier 2 CRUs . . . . . . . . . . . . . . . . 103

Removing the battery . . . . . . . . . . . . . . . . . . . . . 103

Installing the battery . . . . . . . . . . . . . . . . . . . . . 103

Removing the rear system fan . . . . . . . . . . . . . . . . . . 105

Installing the rear system fan . . . . . . . . . . . . . . . . . . 106

Removing the front system fan assembly . . . . . . . . . . . . . . 107

Installing the front system fan assembly . . . . . . . . . . . . . . 108

Removing the simple-swap backplate . . . . . . . . . . . . . . . 109

Installing the simple-swap backplate . . . . . . . . . . . . . . . .110

Removing the SAS/SATA hard disk drive backplane . . . . . . . . . .110

Installing the SAS/SATA hard disk drive backplane . . . . . . . . . .112

Removing the front-panel assembly . . . . . . . . . . . . . . . .113

Installing the front-panel assembly . . . . . . . . . . . . . . . .114

Removing the front USB connector assembly . . . . . . . . . . . .114

Installing the front USB connector assembly . . . . . . . . . . . . .115

Removing the hot-swap power supply cage . . . . . . . . . . . . .116

Installing the hot-swap power supply cage . . . . . . . . . . . . .117

Removing the SAS/SATA controller . . . . . . . . . . . . . . . .118

Installing the SAS/SATA controller . . . . . . . . . . . . . . . .119

Removing and replacing FRUs . . . . . . . . . . . . . . . . . . 120

Removing a non-hot-swap power supply . . . . . . . . . . . . . . 120

Installing a non-hot-swap power supply . . . . . . . . . . . . . . 122

Removing the microprocessor and fan sink . . . . . . . . . . . . . 123

Installing a microprocessor and fan sink . . . . . . . . . . . . . . 125

iv System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Removing the system board . . . . . . . . . . . . . . . . . . 127

Installing the system board . . . . . . . . . . . . . . . . . . . 128

Chapter 5. Configuration information and instructions . . . . . . . . 129

Updating the firmware . . . . . . . . . . . . . . . . . . . . . . 129

Configuring the server . . . . . . . . . . . . . . . . . . . . . . 129

Using the Configuration/Setup Utility program . . . . . . . . . . . . 130

Using the ServerGuide Setup and Installation CD . . . . . . . . . . . 133

Using the Boot Menu program . . . . . . . . . . . . . . . . . . 135

Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent . . . . . 136

Configuring the Broadcom NetXtreme Gigabit Ethernet controller . . . . . 136

LSI Configuration Utility program . . . . . . . . . . . . . . . . . 136

Appendix A. Getting help and technical assistance . . . . . . . . . . 139

Before you call . . . . . . . . . . . . . . . . . . . . . . . . 139

Using the documentation . . . . . . . . . . . . . . . . . . . . . 139

Getting help and information from the World Wide Web . . . . . . . . . 140

Software service and support . . . . . . . . . . . . . . . . . . . 140

Hardware service and support . . . . . . . . . . . . . . . . . . . 140

IBM Taiwan product service . . . . . . . . . . . . . . . . . . . . 140

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . 141

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Important notes . . . . . . . . . . . . . . . . . . . . . . . . 142

Product recycling and disposal . . . . . . . . . . . . . . . . . . 143

Battery return program . . . . . . . . . . . . . . . . . . . . . 144

Electronic emission notices . . . . . . . . . . . . . . . . . . . . 145

Federal Communications Commission (FCC) statement . . . . . . . . 145

Industry Canada Class A emission compliance statement . . . . . . . . 145

Australia and New Zealand Class A statement . . . . . . . . . . . . 145

United Kingdom telecommunications safety requirement . . . . . . . . 145

European Union EMC Directive conformance statement . . . . . . . . 145

Taiwanese Class A warning statement . . . . . . . . . . . . . . . 146

Chinese Class A warning statement . . . . . . . . . . . . . . . . 146

Japanese Voluntary Control Council for Interference (VCCI) statement 146

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Contents v

vi System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in an IBM and manufactured, has required safety items to protect users and service technicians from injury. The information in this section addresses only those items. Use good judgment to identify potential unsafe conditions that might be caused by non-IBM alterations or attachment of non-IBM features or options that are not addressed in this section. If you identify an unsafe condition, you must determine how serious the hazard is and whether you must correct the problem before you work on the product.

Consider the following conditions and the safety hazards that they present:

v Electrical hazards, especially primary power. Primary voltage on the frame can

v Explosive hazards, such as a damaged CRT face or a bulging or leaking

v Mechanical hazards, such as loose or missing hardware.

product that you are working on. Each IBM product, as it was designed

cause serious or fatal electrical shock.

capacitor.

inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and observe any sharp edges.

3. Check the power cord:

v Make sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground.

v Make sure that the power cord is the correct type, as specified in “Power

cords” on page 71.

v Make sure that the insulation is not frayed or worn.

Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.

viii System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Guidelines for servicing electrical equipment

Observe the following guidelines when you service electrical equipment:

v Check the area for electrical hazards such as moist floors, nongrounded power

extension cords, power surges, and missing safety grounds.

v Use only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live electrical currents.

v Regularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

v Do not touch the reflective surface of a dental mirror to a live electrical circuit.

The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit.

v Some rubber floor mats contain small conductive fibers to decrease electrostatic

discharge. Do not use this type of mat to protect yourself from electrical shock.

v Do not work alone under hazardous conditions or near equipment that has

hazardous voltages.

v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical

outlet so that you can turn off the power quickly in the event of an electrical accident.

v Disconnect all power before you perform a mechanical inspection, work near

power supplies, or remove or install main units.

v Before you work on the equipment, disconnect the power cord. If you cannot

disconnect the power cord, have the customer power-off the wall box that supplies power to the equipment and lock the wall box in the off position.

v Never assume that power has been disconnected from a circuit. Check it to

make sure that it has been disconnected.

v If you have to work on equipment that has exposed electrical circuits, observe

the following precautions:

– Make sure that another person who is familiar with the power-off controls is

near you and is available to turn off the power if necessary.

– When you are working with powered-on electrical equipment, use only one

hand. Keep the other hand in your pocket or behind your back to avoid creating a complete circuit that could cause an electrical shock.

– When using a tester, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on a suitable rubber mat to insulate you from grounds such as metal

floor strips and equipment frames.

Use extreme care when measuring high voltages.

v To ensure proper grounding of components such as power supplies, pumps,

blowers, fans, and motor generators, do not service these components outside of their normal operating locations.

v If an electrical accident occurs, use caution, turn off the power, and send another

person to get medical aid.

Safety ix

Safety statements

Important:

Each caution and danger statement in this documentation begins with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety

Information document.

For example, if a caution statement begins with a number 1, translations for that caution statement appear in the Safety Information document under statement 1.

Be sure to read all caution and danger statements in this documentation before you perform the procedures. Read any additional safety information that comes with your server or optional device before you install the device.

x System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Statement 1:

DANGER

Electrical

current from power, telephone, and communication cables is

hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

5. Turn device ON.

Safety xi

Statement 2:

CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Dispose

of the battery as required by local ordinances or regulations.

xii System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Statement 3:

CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

laser products contain an embedded Class 3A or Class 3B laser

Some diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1

Safety xiii

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION: Use safe practices when lifting.

Statement 5:

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

xiv System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Statement 8:

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Statement 12:

CAUTION: The following label indicates a hot surface nearby.

Statement 13:

DANGER

Overloading

a branch circuit is potentially a fire hazard and a shock hazard

under certain conditions. To avoid these hazards, ensure that your system electrical requirements do not exceed branch circuit protection requirements. Refer to the information that is provided with your device for electrical specifications.

Safety xv

Statement 15:

CAUTION: Make sure that the rack is secured properly to avoid tipping when the server unit is extended.

xvi System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Chapter 1. Introduction

This Problem Determination and Service Guide contains information to help you solve problems that might occur in the IBM System x3200 Types 4362 and 4363. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components.

Replaceable components are of three types:

v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for the server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

information about the terms of the warranty and getting service and assistance,

For see the Warranty and Support Information document.

Related documentation

In addition to this document, the following documentation also comes with the server:

v Installation Guide

This printed document contains instructions for setting up the server and basic instructions for installing some options.

v User’s Guide

This document is in Portable Document Format (PDF) on the IBM System x Documentation CD. It provides general information about the server, including

information about features, and how to configure the server. It also contains detailed instructions for installing, removing, and connecting optional devices that the server supports.

v Rack Installation Instructions

This printed document contains instructions for installing the server in a rack.

v Safety Information

This document is in PDF on the IBM System x Documentation CD. It contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document.

v Warranty and Support Information

This document is in PDF on the System x Documentation CD. It contains information about the terms of the warranty and getting service and assistance.

Depending IBM System x Documentation CD.

The xSeries and System x Tools Center is an online information center that contains information about tools for updating, managing, and deploying firmware, device drivers, and operating systems. The xSeries and System x Tools Center is at http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp

on the server model, additional documentation might be included on the

The server might have features that are not described in the documentation that comes with the server. The documentation might be updated occasionally to include information about those features, or technical updates might be available to provide additional information that is not included in the server documentation. These updates are available from the IBM Web site. Complete the following steps to check for updated documentation and technical updates.

Note: Changes are made periodically to the IBM Web site. The actual procedure

might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html/

2. From the Hardware list, select System x3200 and click Go.

3. Click the Install and use tab.

4. Click Product documentation.

Notices and statements in this document

The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM System x

Documentation CD. Each statement is numbered for reference to the corresponding

statement in the Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage could occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

2 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Features and specifications

The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply.

Table 1. Features and specifications

Microprocessor:

v One Intel

Xeon

™

3000 sequence, or

Pentium D Processor

v 2 MB or 4 MB Level-2 cache v 800 or 1066 MHz front-side bus

(FSB)

Memory:

v Minimum: 512 MB v Maximum: 8 GB v Types: PC2-5300 double-data-rate 2

(DDR2)

v Connectors: four dual inline memory

module (DIMM) connectors, two-way interleaved

(depending on the model):

Drives

v Diskette (optional internal or external

USB): 1.44 MB

v Hard disk drive: SAS or SATA v One of the following optical IDE

drives: – CD-ROM – DVD-ROM (optional) – DVD-ROM/CD-RW (optional) – Multiburner (optional)

bays (depending on the

Drive model):

v Two 5.25 in. bays (one optical drive

installed)

v One 3.5 in. removable-media drive

bay

v Four 3.5 in. or 2.5 in. hard disk drive

bays

expansion slots (depending on

PCI the model):

v One PCI Express x8 slot

v One PCI Express x1 slot

v Three PCI 32-bit/33 MHz slots

Fans:

Three speed-controlled fans.

Power supply:

One of the following:

v Two redundant 430 watt (90-240 V ac)

v One nonredundant 400 watt (90-240 V

ac)

Size:

v Height: 438 mm (17.25 in.) v Depth: 540 mm (21.25 in.) v Width: 216 mm (8.5 in.) v Weight: 16.3 kg (36 lb) to 25.2 kg (56

lb) depending upon configuration

Integrated

v Mini baseboard management controller

(mini-BMC)

v Broadcom BCM5721 10/100/1000

Ethernet controller on the system board with RJ-45 Ethernet port

v Two serial ports v One parallel port v Four-port Serial ATA controller v One internal SAS port (mini-PCI slot) v Six Universal Serial Bus (USB) v2.0

ports (two on front and four on rear)

v Keyboard port v Mouse port v ATA-100 single-channel IDE controller

(bus mastering)

v ATI ES1000 video controller

– Compatible with SVGA and VGA – 16 MB SDRAM video memory

Diagnostic

v Fans v Memory v Power supply

Acoustical

v Sound power, idling: 5.0 bel v Sound power, operating: 5.3 bel

functions:

LEDs:

noise emissions:

Environment:

v Air temperature:

– Server on: 10° to 35°C (50° to 95°F)

Altitude: 0 to 914 m (2998.0 ft)

– Server off: -40° to 60°C (-40° to 140°F)

Altitude: 0 to 2133 m (7000.0 ft)

Humidity (operating and storage): 8% to

80%

output:

Heat

Approximate heat output in British thermal units (Btu) per hour:

v Minimum configuration: 630 Btu per hour

(185 watts)

v Maximum configuration: 1784 Btu per hour

(523 watts)

Electrical

input:

v Sine-wave input (50 or 60 Hz) required v Input voltage and frequency ranges

automatically selected

v Input voltage low range:

– Minimum: 100 V ac – Maximum: 127 V ac

Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

v Input kilovolt-amperes (kVA) approximately:

– Minimum: 0.20 kVA (all models) – Maximum: 0.55 kVA

Notes:

1. Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.

2. These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Chapter 1. Introduction 3

Server controls, LEDs, and power

This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off.

Front view

The following illustration shows the controls, LEDs, and connectors on the front of the server.

Power-on LED

Power-control button

Hard disk drive activity LED

System-error LED

USB connectors

CD-eject or DVD-eject button

CD or DVD drive activity LED

Power-on LED

When this LED is lit, it indicates that the server is turned on. When this LED is off, it indicates that ac power is not present, or the power supply or the LED itself has failed. The LED will flash if the system is turned off and the power cord is still attached to the server.

Note: If this LED is off, it does not mean that there is no electrical power in

the server. The LED might be burned out. To remove all electrical power from the server, you must disconnect the power cords from the electrical outlets.

Power-control

button

Press this button to turn the server on and off manually.

Hard disk drive activity LED

When this LED is flashing, it indicates that a hard disk drive is in use.

System-error LED

When this amber LED is lit, it indicates that a system error has occurred. An LED on the system board might also be lit to help isolate the error. See Chapter 2, “Diagnostics,” on page 15 for additional information.

Optional diskette-eject button Optional diskette drive activity LED

USB connectors

Connect USB devices to these connectors.

4 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

CD-eject or DVD-eject button

Press this button to release a CD from the CD drive or a DVD from the DVD drive.

CD or DVD drive activity LED

When this LED is lit, it indicates that the CD drive or DVD drive is in use.

(Optional) External diskette-eject button

Press this button to release a diskette from the diskette drive.

(Optional) External diskette drive activity LED

When this LED is lit, it indicates that the diskette drive is in use.

Hot-swap hard disk drive activity LED (some models)

On some server models, each hot-swap drive has a hard disk drive activity LED. When this green LED is flashing, it indicates that the associated hard disk drive is in use.

When the drive is removed, this LED also is visible on the hard disk drive backplane, next to the drive connector. The backplane is the printed circuit board behind drive bays 4 through 7.

Hot-swap hard disk drive status LED (some models)

On some server models, each hot-swap hard disk drive has an amber status LED. If this amber status LED for a drive is lit, it indicates that the associated hard disk drive has failed.

If an optional ServeRAID adapter is installed in the server and the LED flashes slowly (one flash per second), the drive is being rebuilt. If the LED flashes rapidly (three flashes per second), the adapter is identifying the drive.

When the drive is removed, this LED also is visible on the hard disk drive backplane, below the hot-swap hard disk drive activity LED.

Chapter 1. Introduction 5

Rear view

The following illustration shows the connectors and indicators on the rear of the server.

Power cord

Serial 2

Mouse

Keyboard

Serial 1

Parallel

Video

USB (2)

Ethernet

USB (2)

Remote Supervisor Adapter II SlimLine Ethernet

Fixed power supply

Hot-swap power supplies

AC power LED

DC power LED

Power-cord connector

Connect the power cord to this connector.

Serial 2 connector

Connect a 9-pin serial device to this connector.

Mouse connector

Connect a mouse device to this connector.

Keyboard connector

Connect a keyboard to this connector.

Serial 1 connector

Connect a 9-pin serial device to this connector.

Parallel connector

Connect a parallel device to this connector.

Video connector

Connect a monitor to this connector.

USB connectors

Connect USB devices to these connectors.

6 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Ethernet connector

Use this connector to connect the server to a network.

Ethernet transmit/receive activity LED

This LED is on the Ethernet connector on the rear of the server. When this LED is lit, it indicates that there is activity between the server and the network.

Ethernet link status LED

This LED is on the Ethernet connector on the rear of the server. When this LED is lit, it indicates that there is an active connection on the Ethernet port.

Remote Supervisor Adapter II SlimLine Ethernet connector

Use this connector to connect the Remote Supervisor Adapter II SlimLine to a network.

AC power LED

On some server models, each hot-swap power supply has an ac power LED and a dc power LED. During typical operation, both the ac and dc power LEDs are lit.

DC power LED

On some server models, each hot-swap power supply has a dc power LED and an ac power LED. During typical operation, both the ac and dc power LEDs are lit.

Server power features

When the server is connected to an ac power source but is not turned on, the operating system does not run, and all core logic is shut down; however, the server can respond to remote requests to turn on the server.

Turning on the server

Approximately 20 seconds after the server is connected to ac power, the power-control button becomes active, and you can turn on the server and start the operating system by pressing the power-control button.

The server can also be turned on in any of the following ways:

v If a power failure occurs while the server is turned on, the server will restart

automatically when power is restored.

v If your operating system supports the systems-management software for an

optional Remote Supervisor Adapter II SlimLine, the systems-management software can turn on the server.

v If your operating system supports the Wake on LAN feature, the Wake on LAN

feature can turn on the server.

v If an optional Remote Supervisor Adapter II SlimLine is installed in the server, the

server can be turned on from the Remote Supervisor Adapter II SlimLine user interface.

When 4 GB or more of memory (physical or logical) is installed, some

Note:

memory is reserved for various system resources and is unavailable to the operating system. The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured PCI optional devices.

Chapter 1. Introduction 7

Turning off the server

When you turn off the server and leave it connected to ac power, the server can respond to remote requests to turn on the server. To remove all power from the server, you must disconnect it from the power source.

Some operating systems require an orderly shutdown before you turn off the server. See your operating-system documentation for information about shutting down the operating system.

Statement 5:

The server can be turned off in any of the following ways:

v You can turn off the server from the operating system, if your operating system

supports this feature. After an orderly shutdown of the operating system, the server will be turned off automatically.

v You can press the power-control button to start an orderly shutdown of the

operating system and turn off the server, if your operating system supports this feature.

v If the operating system stops functioning, you can press and hold the

power-control button for more than 4 seconds to turn off the server.

v If an optional Remote Supervisor Adapter II SlimLine is installed in the server, the

server can be turned off from the Remote Supervisor Adapter II SlimLine user interface.

v If the Wake on LAN feature turned on the server, the Wake on LAN feature can

turn off the server.

v The server can turn itself off as an automatic response to a critical system

failure.

8 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Connectors, LEDs, and jumpers

The following illustrations show the connectors, light-emitting diodes (LEDs), and jumpers on the system board. The illustrations might differ slightly from your hardware.

System-board internal connectors

The following illustration shows the internal connectors on the system board.

Rear system fan connector

Microprocessor fan

Serial 2 connector

Wake-on-LAN

Battery

SAS/SATA controller connector

SATA drive connectors (4)

IDE connector

Power connector (24 pin)

Power connector (4 pin)

Drive connector (optional)

Microprocessor connector

DIMM 1 connector

DIMM 2 connector

DIMM 3 connector

DIMM 4 connector

Hard disk drive fan connector

Front panel connector

Hard disk drive backplane connector

USB tape drive connector

mini-BMC JTAG connector

Front USB connector

Chapter 1. Introduction 9

System-board external connectors

The following illustration shows the external input/output (I/O) connectors on the system board.

Serial 2

Mouse

Keyboard

Serial 1

Parallel

Video

USB (2)

Ethernet

USB (2)

Remote Supervisor Adapter II SlimLine Ethernet

10 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

System-board optional-devices connectors

The following illustration shows the system-board connectors for user-installable optional devices.

Slot 5, PCI 32-bit/33 MHz

Slot 4, PCI 32-bit/33 MHz

Slot 3, PCI 32-bit/33 MHz

Slot 2, PCI Express x8

Slot 1, PCI Express x1

Remote Supervisor Adapter II SlimLine

DIMM 1

DIMM 2

DIMM 3

DIMM 4

Chapter 1. Introduction 11

System-board LEDs

The following illustration shows the LEDs on the system board.

VRD power fault LED

mini-BMC heartbeat LED

System power LED

DASD fan error LED

Microprocessor fan error LED

Standby power LED

System fan error LED

DIMM 1 error LED

DIMM 2 error LED

DIMM 3 error LED

DIMM 4 error LED

12 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

System-board jumpers

The following illustration shows the jumpers on the system board.

System rest (nopop) (JP3)

Serial 2 switch (JP9)

NMI button

NMI button switch (SW1)

Clear CMOS jumper (JP 2)

mini-BMC force update jumper (JP 1)

Force power on jumper(JP8)

Boot block jumper (JP6)

The following table describes the function of each jumper block.

Table 2. System-board jumper blocks

Jumper name Description

Mini-BMC force update (JP1) Pins 1 and 2: Normal (default)

Clear CMOS (JP2)

v Pins 1 and 2: Keep CMOS data (default)

v Pins 2 and 3: Clear the CMOS data, which clears the power-on

password

Note: Changing the position of this jumper does not affect the

administrator password check if an administrator password is set. If the administrator password is set and forgotten, remove and then reinstall the battery.

Boot block (JP6)

v Pins 1 and 2: Normal (default)

v Pins 2 and 3: Recover boot block (see “Recovering from a BIOS

update failure” on page 53)

Force power-on (JP8) Pins 1 and 2: Use the power-control button to start the server

(default)

Chapter 1. Introduction 13

14 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Chapter 2. Diagnostics

This chapter describes the diagnostic tools that are available to help you solve problems that might occur in the server.

If you cannot locate and correct a problem using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 139 for more information.

Diagnostic tools

The following tools are available to help you diagnose and solve hardware-related problems:

v POST beep codes, error messages, and error logs

The power-on self-test (POST) generates beep codes and messages to indicate successful test completion or the detection of a problem. See “POST” for more information.

v Troubleshooting tables

These tables list problem symptoms and actions to correct the problems. See “Troubleshooting tables” on page 29.

v Server LEDs

Use the LEDs on the server to diagnose system errors quickly. See “Error LEDs” on page 42 for more information.

v Diagnostic programs, messages, and error messages

The diagnostic programs are the primary method of testing the major components of the server. The diagnostic programs are on the IBM Enhanced

Diagnostics CD that comes with the server. See “Diagnostic programs,

messages, and error codes” on page 43 for more information.

POST

When you turn on the server, it performs a series of tests to check the operation of the server components and some optional devices in the server. This series of tests is called the power-on self-test, or POST.

If a power-on password is set, you must type the password and press Enter, when prompted, for POST to run.

If POST is completed without detecting any problems, one short beep occurs, and the server startup is completed.

If POST detects a problem, several beeps might sound, or an error message is displayed. See “POST beep codes” on page 16 and “POST error codes” on page 19 for more information.

POST beep codes

A beep code is a combination of short or long beeps or series of short beeps that are separated by pauses. For example, a “1-2-3” beep code is one short beep, a pause, two short beeps, and pause, and three short beeps. A beep code indicates that POST has detected a problem.

The following table describes the beep codes and suggested actions to correct the detected problems.

A single problem might cause more than one error message. When this occurs, correct the cause of the first error message. The other error messages usually will not occur the next time POST runs.

Exception: If there are multiple error codes that indicate a microprocessor error,

the error might be in a microprocessor or in a microprocessor socket. See “Microprocessor problems” on page 35 for information about diagnosing microprocessor problems.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Beep code Description Action

One short beep Indicates successful completion of

POST, with no errors.

1-1-3 CMOS write/read test failed.

1-1-4 BIOS ROM checksum failed.

1-2-1 Programmable interval timer failed. (Trained service technician only) Replace the

1-2-2 DMA initialization failed. (Trained service technician only) Replace the

1-2-3 DMA page register write/read failed. (Trained service technician only) Replace the

1-2-4 RAM refresh verification failed.

None

1. Reseat the battery.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

1. Recover the BIOS code.

2. (Trained service technician only) Replace the system board.

system board.

1. Reseat the DIMMs.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. DIMMs

b. (Trained service technician only) System

board

16 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Beep code Description Action

1-3-1 First 64 K RAM test failed.

1. Reseat the DIMMs.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. DIMMs

b. (Trained service technician only) System

board

2-1-1 Secondary DMA register failed. (Trained service technician only) Replace the

system board.

2-1-2 Primary DMA register failed. (Trained service technician only) Replace the

system board.

2-1-3 Primary interrupt mask register failed. (Trained service technician only) Replace the

system board.

2-1-4 Secondary interrupt mask register failed. (Trained service technician only) Replace the

system board.

2-4-1 Video failed; screen believed operable. (Trained service technician only) Replace the

system board.

3-3-2 Critical SMBUS error occurred.

1. Disconnect the power cord, wait 30 seconds, and retry.

2. Reseat the following components:

a. DIMM

b. System board

Replace the following components one at a

3. time, in the order shown, restarting the server each time:

a. DIMM

b. (Trained service technician only) System

board

3-3-3 No operational memory in system.

1. Make sure that the system board contains the correct number and type of DIMMs; install or reseat the DIMMs; then, restart the server.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. DIMMs

b. (Trained service technician only) System

board

Chapter 2. Diagnostics 17

Error logs

The POST error log contains the three most recent error codes and messages that were generated during POST. The BMC system-event log contains messages that were generated by the mini-BMC. The system-event/error log contains messages that were generated during POST and all system status messages from the service processor.

The system-event/error log and BMC system-event log are limited in size. When these logs are full, new entries will not overwrite existing entries; therefore, you must periodically clear them through the Configuration/Setup Utility program (the menu choices are described in the User’s Guide). When you are troubleshooting an error, be sure to clear both logs so that you can find current errors more easily.

Important: After you complete a repair or correct an error, clear the BMC

system-event log to turn off the system-error LED on the front of the server.

Entries that are written to the system-event/error log during the early phase of POST show an incorrect date and time as the default time stamp; however, the date and time are corrected as POST continues.

Each system-event/error log entry is displayed on its own page. To move from one entry to the next, use the Up Arrow (↑) and Down Arrow (↓) keys.

You can view the contents of the POST error log and the system-event/error log from the Configuration/Setup Utility program. For complete information about using the Configuration/Setup Utility program, see the User’s Guide.

To view the error logs, complete the following steps:

1. Turn on the computer.

2. When the prompt Press F1 for Configuration/Setup is displayed, press F1.

3. Use one of the following procedures:

v To view the POST error log, select Error Logs → POST Error Log v To view the system-event/error log, select Error Logs → System Event/Error

Log

v To view the BMC system-event log, select Advanced Setup → Baseboard

Management Controller (BMC) Setting → System Event Log

18 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

POST error codes

The following table describes the POST error codes and suggested actions to correct the detected problems.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

062 Three consecutive boot failures using the

default configuration.

101 Tick timer internal interrupt failure. (Trained service technician only) Replace the system

102 Internal timer channel 2 test failure. (Trained service technician only) Replace the system

151 Real-time clock error.

161 Real-time clock battery failure.

162 Invalid configuration information or CMOS

random-access memory (RAM) checksum failure.

1. Flash the system firmware to the latest level (see “Updating the firmware” on page 129).

2. (Trained service technician only) Replace the system board.

board.

1. Reseat the battery.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

1. Reseat the battery.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

1. Run the Configuration/Setup Utility program, select Load Default Settings, and save the settings.

2. Reseat the following components:

a. Battery

b. Failing device (if the device is a FRU, the

device must be reseated by a trained service technician only)

Replace the following components one at a time,

3. in the order shown, restarting the server each time:

a. Battery

b. Failing device (if the device is a FRU, the

device must be replaced by a trained service technician only)

c. (Trained service technician only) System

board

Chapter 2. Diagnostics 19

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

163 Time of day not set.

1. Run the Configuration/Setup Utility program,

select Load Default Settings, make sure that the date and time are correct, and save the settings.

2. Reseat the battery.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

164 Memory size has changed.

1. Run the Configuration/Setup Utility program, select Load Default Settings, make sure that the date and time are correct, and save the settings.

2. Reseat the battery.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

175 Service processor flash code damaged or

not loaded.

1. Update the Remote Supervisor Adapter II SlimLine firmware.

2. Replace the Remote Supervisor Adapter II SlimLine.

184 Power-on password damaged.

1. Run the Configuration/Setup Utility program, select Load Default Settings, and save the settings.

2. Reseat the battery.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

187 VPD serial number not set.

1. Set the serial number by updating the BIOS code level (see “Updating the firmware” on page 129).

2. (Trained service technician only) Replace the system board.

189 Three attempts were made to access the

server with an incorrect password.

Restart the server and enter the administrator password; then, run the Configuration/Setup Utility program and change the power-on password.

20 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

289 A DIMM has been disabled by system.

1. Make sure that the DIMM is installed correctly (see “Installing a memory module” on page 102).

2. Replace the DIMM.

3. (Trained service technician only) Replace the system board.

301 Keyboard or keyboard controller error.

1. If you have installed a USB keyboard, run the Configuration/Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup.

2. Reseat the keyboard cable.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Keyboard

b. (Trained service technician only) System

board

303 Keyboard controller failure.

1. Reseat the keyboard.

2. Replace the keyboard.

3. (Trained service technician only) Replace the system board.

602 Invalid diskette boot record

1. Replace the diskette.

2. Reseat the diskette drive cables.

3. Replace the diskette drive.

604 Internal diskette drive error

1. Run the Configuration/Setup Utility program, select Load Default Settings, and save the settings.

2. Reseat the diskette drive signal cables.

3. Replace the diskette drive.

962 Parallel port configuration error

1. Run the Configuration/Setup Utility program and make sure that the parallel port setting is correct.

2. (Trained service technician only) Replace the system board.

1162 Serial port error

1. Run the Configuration/Setup Utility program and make sure that the serial port settings are correct.

2. (Trained service technician only) Replace the system board.

Chapter 2. Diagnostics 21

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

178x Fixed disk error.

Note: x is the drive that has the error.

1. Run the hard disk drive diagnostic tests on drive x.

2. Reseat the following components, depending on the server model:

v Hot-swap models:

a. Hard disk drive x

b. SAS/SATA controller

Simple-swap models:

a. Hard disk drive x

b. Hard disk drive x cable

Replace the following components one at a time,

3. depending on the server model, in the order shown, restarting the server each time:

v Hot-swap models:

a. Hard disk drive x

b. Hard disk drive backplane

c. SAS/SATA controller

Simple-swap models:

a. Hard disk drive x

b. Hard disk drive x cable

(Trained service technician only) Replace the

4. system board.

1801 A PCI adapter has requested memory

resources that are not available.

1. Make sure that no devices have been disabled in the Configuration/Setup Utility program.

2. Change the order of the adapters in the PCI, and PCI Express slots. Make sure that the startup (boot) device is positioned early in the scanning order. (For information about the scanning order, see the User’s Guide on the IBM System x

Documentation CD).

3. Make sure that the settings for the adapter and all other adapters in the Configuration/Setup Utility program are correct. If the memory resource settings are not correct, change them.

4. If all memory resources are being used, remove an adapter to make memory available to the adapter. Disabling the BIOS on the adapter should correct the error. See the documentation that comes with the adapter.

22 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

1802 No more I/O space is available for a PCI

adapter.

1. If the error code indicates a particular PCI or PCI-E slot or device, remove that device.

2. If the error remains, reseat each adapter.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Failing PCI adapter

b. (Trained service technician only) System

board

1803 No more memory (above 1 MB for a PCI

adapter).

1. If the error code indicates a particular PCI or PCI-E slot or device, remove that device.

2. If the error remains, reseat each adapter.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Failing PCI adapter

b. (Trained service technician only) System

board

1804 No more memory (below 1 MB for a PCI

adapter).

1. Remove the failing adapter.

2. Reseat each adapter.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Failing PCI adapter

b. (Trained service technician only) System

board

1805 PCI option ROM checksum error.

1. Remove the failing adapter.

2. Reseat each adapter.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Failing PCI adapter

b. (Trained service technician only) System

board

Chapter 2. Diagnostics 23

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

1806 PCI built in self-test failure.

1. If the error code indicates a particular PCI or PCI-E slot or device, remove that device.

2. Reseat the following components:

a. Each adapter

b. (Trained service technician only, if the

specified board is a FRU) The board that is indicated in the error code. (See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine CRU or FRU status.)

Replace the components listed in step 2 one at a

3. time, in the order shown above, restarting the server each time.

1807, 1808 General PCI error.

1. Make sure that no devices have been disabled in the Configuration/Setup Utility program.

2. Replace each adapter one at a time, restarting the server each time.

1962 A hard disk drive does not contain a valid

boot sector.

1. Make sure that a bootable operating system is installed.

2. Run the hard disk drive diagnostic tests.

3. Reseat the following components, depending on the server model:

v Hot-swap models:

a. Hard disk drive

b. SAS/SATA controller

Simple-swap models:

a. Hard disk drive

b. Hard disk drive cable

Replace the following components one at a time,

4. depending on the server model, in the order shown, restarting the server each time:

v Hot-swap models:

a. Hard disk drive

b. Hard disk drive backplane

c. SAS/SATA controller

Simple-swap models:

a. Hard disk drive

b. Hard disk drive cable

(Trained service technician only) Replace the

5. system board.

24 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

5962 IDE DVD drive configuration error.

1. Run the Configuration/Setup Utility program and load the default settings (see “Using the Configuration/Setup Utility program” on page

130).

2. Reseat the following components:

a. DVD drive cable

b. DVD drive

c. System board

Replace the components listed in step 2 one at a

3. time, in the order shown, restarting the server each time.

8603 Pointing-device error.

1. Reseat the pointing device.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Pointing device

b. (Trained service technician only) System

board

00012000 Processor machine check error.

1. (Trained service technician only) Reseat the microprocessor.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor

b. (Trained service technician only) System

board

00019701 Microprocessor 1 failed the built in self-test

(BIST).

1. (Trained service technician only) Reseat the microprocessor.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor

b. (Trained service technician only) System

board

01298001 No update data for microprocessor 1.

1. Update the BIOS code again (see “Updating the firmware” on page 129).

2. (Trained service technician only) Reseat the microprocessor.

3. (Trained service technician only) Replace the microprocessor.

Chapter 2. Diagnostics 25

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

01298101 Bad update data for processor 1.

1. Update the BIOS code again (see “Updating the firmware” on page 129).

2. (Trained service technician only) Reseat the microprocessor.

3. (Trained service technician only) Replace the microprocessor.

I9990301 Hard disk drive boot sector error.

1. Reseat the following components, depending on the server model:

v Hot-swap models:

a. Hard disk drive

b. SAS/SATA controller

Simple-swap models:

a. Hard disk drive

b. Hard disk drive cable

Replace the following components one at a time,

2. depending on the server model, in the order shown, restarting the server each time:

v Hot-swap models:

a. Hard disk drive

b. Hard disk drive backplane

c. SAS/SATA controller

Simple-swap models:

a. Hard disk drive

b. Hard disk drive cable

(Trained service technician only) Replace the

3. system board.

I9990650 AC power has been restored.

1. Reseat the power cords.

2. Check for interruption of the external power.

3. Replace the power cords.

26 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Checkout procedure

The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server.

About the checkout procedure

Before you perform the checkout procedure for diagnosing hardware problems, review the following information:

v Read the safety information beginning on page vii.

v The diagnostic programs provide the primary methods of testing the major

components of the server, such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives. You can also use them to test some external devices. If you are not sure whether a problem is caused by the hardware or by the software, you can use the diagnostic programs to confirm that the hardware is working correctly.

v When you run the diagnostic programs, a single problem might cause more than

one error message. When this happens, correct the cause of the first error message. The other error messages usually will not occur the next time you run the diagnostic programs.

Exception: If there are multiple error codes or LEDs that indicate a

microprocessor error, the error might be in a microprocessor or in a microprocessor socket. See “Microprocessor problems” on page 35 for information about diagnosing microprocessor problems.

v Before you run the diagnostic programs, you must determine whether the failing

server is part of a shared hard disk drive cluster (two or more servers sharing external storage devices). If it is part of a cluster, you can run all diagnostic programs except the ones that test the storage unit (that is, a hard disk drive in the storage unit) or the storage adapter that is attached to the storage unit. The failing server might be part of a cluster if any of the following conditions is true:

– You have identified the failing server as part of a cluster (two or more servers

sharing external storage devices).

– One or more external storage units are attached to the failing server and at

least one of the attached storage units is also attached to another server or unidentifiable device.

– One or more servers are located near the failing server.

Important:

at a time. Do not run any suite of tests, such as “quick” or “normal” tests, because this might enable the hard disk drive diagnostic tests.

v If the server is halted and a POST error code is displayed, see “Error logs” on

page 18. If the server is halted and no error message is displayed, see “Troubleshooting tables” on page 29 and “Solving undetermined problems” on page 64.

v For information about power-supply problems, see “Solving power problems” on

page 62.

v For intermittent problems, check the error log; see “Error logs” on page 18 and

“Diagnostic programs, messages, and error codes” on page 43.

If the server is part of a shared hard disk drive cluster, run one test

Chapter 2. Diagnostics 27

Performing the checkout procedure

To perform the checkout procedure, complete the following steps:

1. Is the server part of a cluster?

v No: Go to step 2. v Yes: Shut down all failing servers that are related to the cluster. Go to step 2.

2. Complete the following steps:

a. Turn off the server and all external devices.

b. Check all cables and power cords.

c. Set all display controls to the middle positions.

d. Turn on all external devices.

e. Turn on the server. If the server does not start, see “Troubleshooting tables”

on page 29.

f. Check the system-error LED on the front panel. If it is lit, check the LEDs on

the system board (see “Error LEDs” on page 42).

Important: If the system-error LED on the front of the server is lit but there

are no other error indications, clear the BMC system-event log. This log does not clear itself, and if it begins to fill up, the system-error LED will be lit. Also, after you complete a repair or correct an error, clear the BMC system-event log to turn off the system-error LED on the front of the server.

g. Check for the following results:

v Successful completion of POST, indicated by one beep

v Successful completion of startup

3. Did more than one beep sound, or was a POST error code displayed?

v Yes: Find the beep code or error code in “POST beep codes” on page 16 or

“POST error codes” on page 19; if necessary, see “Solving undetermined problems” on page 64.

v No: Find the failure symptom in “Troubleshooting tables” on page 29; if

necessary, run the diagnostic programs (see “Running the diagnostic programs” on page 43).

– If you receive an error, see “Diagnostic error codes” on page 45.

– If the diagnostic programs were completed successfully and you still

suspect a problem, see “Solving undetermined problems” on page 64.

Checkpoint codes (trained service technicians only)

A checkpoint code identifies the check that was occurring when the server stopped; it does not provide error codes or suggest replacement components. Checkpoint codes are shown on the checkpoint display, which is on the system board. By using the checkpoint display, you do not have to wait for the video to initialize each time that you restart the server.

There are two types of checkpoint codes: complex programmable logic device (CPLD) hardware checkpoint codes and BIOS checkpoint codes. The BIOS checkpoint codes might change when the BIOS code is updated.

For a list of checkpoint codes for the System x3200 server, see http://w3.pc.ibm.com/helpcenter/infotips/techinfo/MIGR-58350.html.

28 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.

If you cannot find the problem in these tables, see “Running the diagnostic programs” on page 43 for information about testing the server.

If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables:

1. Check the LEDs on the front panel or the system board (see “Error LEDs” on page 42).

2. Remove the software or device that you just added.

3. Run the diagnostic tests to determine whether the server is running correctly.

4. Reinstall the new software or new device.

CD or DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The CD or DVD drive is not recognized.

A CD or DVD is not working correctly.

1. Make sure that:

v The IDE channel to which the CD or DVD drive is attached (primary or

secondary) is enabled in the Configuration/Setup Utility program.

v All cables and jumpers are installed correctly.

v The correct device driver is installed for the CD or DVD drive.

Run the CD or DVD drive diagnostic programs.

3. Reseat the CD or DVD drive cable.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. CD or DVD drive cable

b. CD or DVD drive

c. (Trained service technician only) System board

1. Clean the CD or DVD.

2. Run the CD or DVD drive diagnostic programs.

3. Reseat the CD or DVD drive cable.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. CD or DVD drive cable

b. CD or DVD drive

Chapter 2. Diagnostics 29

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The CD or DVD drive tray is not working.

1. Make sure that the server is turned on.

2. Insert the end of a straightened paper clip into the manual tray-release opening.

3. Reseat the CD or DVD drive cable.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. CD or DVD drive cable

b. CD or DVD drive

Diskette drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The diskette drive activity LED stays lit, or the server bypasses the diskette drive.

1. If there is a diskette in the drive, make sure that:

v The diskette drive cables are correctly and securely connected. v The diskette drive is enabled in the Configuration/Setup Utility program. v The diskette is good and not damaged. (Try another diskette if you have

one.)

v The diskette is inserted correctly in the drive. v The diskette contains the necessary files to start the server. v Your software program is working properly.

To prevent diskette drive read/write errors, make sure that the distance

between monitors and diskette drives is at least 76 mm (3 in.).

3. Replace the diskette drive.

30 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

General problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A cover lock is broken, an LED is not working, or a similar

If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a trained service technician.

problem has occurred.

Hard disk drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

Not all drives are recognized by the hard disk drive diagnostic test (the Fixed Disk Test or the SCSI Attached Disk test).

The server stops responding during the hard disk drive diagnostic test.

A hard disk drive was not detected while the operating system was being started.

A hard disk drive passes the diagnostic Fixed Disk Test but the problem remains.

Remove the drive that is indicated on the diagnostic tests; then, run the hard disk drive diagnostic test again. If the remaining drives are recognized, replace the drive that you removed with a new one.

Remove the hard disk drive that was being tested when the server stopped responding, and run the diagnostic test again. If the hard disk drive diagnostic test runs successfully, replace the drive that you removed with a new one.

Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic tests again.

Run the diagnostic SCSI Attached Disk test (see “Running the diagnostic programs” on page 43).

Note: Use the SCSI Attached Disk test for drives that are part of RAID arrays. Use

the Fixed Disk test for SATA drives that are not part of RAID arrays

Chapter 2. Diagnostics 31

Intermittent problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A problem occurs only occasionally and is difficult to diagnose.

1. Make sure that:

v All cables and cords are connected securely to the rear of the server and

attached devices.

v When the server is turned on, air is flowing from the fan grille. If there is no

airflow, the fan is not working. This can cause the server to overheat and shut down.

Check the system-event/error log (see “Error logs” on page 18).

Keyboard, mouse, or pointing-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

All or some keys on the keyboard do not work.

1. Make sure that:

v The keyboard cable is securely connected. v If you are using a PS/2 keyboard, the keyboard and mouse cables are not

reversed.

v The server and the monitor are turned on.

If you are using a USB keyboard, run the Configuration/Setup Utility program

2. and enable keyboardless operation to prevent the 301 POST error message from being displayed during startup.

3. If you are using a USB keyboard and it is connected to a USB hub, disconnect the keyboard from the hub and connect it directly to the server.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Keyboard

b. (Trained service technician only) System board

32 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The mouse or pointing device does not work.

1. Make sure that:

v The mouse or pointing-device cable is securely connected to the server.

v If you are using a PS/2 mouse or pointing device, the keyboard and mouse

or pointing-device cables are not reversed.

v The mouse or pointing-device device drivers are installed correctly.

v The server and the monitor are turned on.

v The mouse option is enabled in the Configuration/Setup Utility program.

If you are using a USB mouse or pointing device and it is connected to a USB

2. hub, disconnect the mouse or pointing device from the hub and connect it directly to the server.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Mouse or pointing device

b. (Trained service technician only) System board

Chapter 2. Diagnostics 33

Memory problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The amount of system memory that is displayed is less than the amount of installed physical memory.

1. Make sure that:

v No error LEDs are lit on the front-panel assembly or on the system board.

v The memory modules are seated correctly.

v Yo u have installed the correct type of memory.

v If you changed the memory, you updated the memory configuration in the

Configuration/Setup Utility program.

v All DIMMs are enabled. The server might have automatically disabled a

DIMM when it detected a problem.

v If a DIMM was disabled by a system-management interrupt (SMI), replace

the DIMM.

Check the POST error log for error message 289. If POST error message 289

2. is in the error log, perform the actions listed in the POST error codes table (see “POST error codes” on page 19). Otherwise, continue to step 3.

3. Run memory diagnostics (see “Running the diagnostic programs” on page 43).

4. Make sure that there is no memory mismatch when the server contains more than the minimum memory configuration (one 512 MB DIMM) and that you have installed the correct number of DIMMs (see the User’s Guide on the IBM

System x Documentation CD for information about installing optional memory

modules).

5. Reseat the DIMMs.

6. Replace the following components one at a time, in the order shown, restarting the server each time:

a. DIMMs

b. (Trained service technician only) System board

34 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Microprocessor problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The server emits a continuous beep during POST, indicating that the startup (boot) microprocessor is not working correctly.

1. Make sure that the microprocessor is supported on this server.

2. (Trained service technician only) Reseat the microprocessor.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only) Microprocessor

b. (Trained service technician only) System board

Monitor or video problems

Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

Testing the monitor

1. Make sure that the monitor cables are firmly connected.

2. Try using a different monitor on the server, or try using the monitor that is being tested on a different server.

3. Run the diagnostic programs. If the monitor passes the diagnostic programs, the problem might be a video device driver.

4. (Trained service technician only) Replace the system board.

The screen is blank.

1. Make sure that:

v The server is turned on. If there is no power to the server, see “Power

problems” on page 38.

v The monitor cables are connected correctly. v The monitor is turned on and the brightness and contrast controls are

adjusted correctly.

v A single beep sounds when the server is turned on, indicating the successful

completion of POST.

Make sure that the correct server is controlling the monitor, if applicable.

3. Make sure that damaged BIOS code is not affecting the video; see “Recovering from a BIOS update failure” on page 53.

4. See “Solving undetermined problems” on page 64.

Chapter 2. Diagnostics 35

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The monitor works when you turn on the server, but the screen goes blank when you start some application programs.

1. Make sure that:

v The application program is not setting a display mode that is higher than the

capability of the monitor.

v Yo u installed the necessary device drivers for the application.

Run video diagnostics (see “Running the diagnostic programs” on page 43).

v If the server passes the video diagnostics, the video is good; see “Solving

undetermined problems” on page 64.

v (Trained service technician only) If the server fails the video diagnostics,

replace the system board.

The monitor has screen jitter, or the screen image is wavy, unreadable, rolling, or distorted.

1. If the monitor self-tests show that the monitor is working correctly, consider the location of the monitor. Magnetic fields around other devices (such as transformers, appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.

Attention: Moving a color monitor while it is turned on might cause screen

discoloration.

Move the device and the monitor at least 305 mm (12 in.) apart, and turn on the monitor.

Notes:

a. To prevent diskette drive read/write errors, make sure that the distance

between the monitor and any external diskette drive is at least 76 mm (3 in.).

b. Non-IBM monitor cables might cause unpredictable problems.

Reseat the monitor cable.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Monitor

b. (Trained service technician only) System board

Wrong characters appear on the screen.

1. Reseat the monitor cable.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Monitor

b. (Trained service technician only) System board

36 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Optional-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v SeeParts listing, System x 3200 Types 4362 and 4363 to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

An IBM optional device that was just installed does not work.

An IBM optional device that used to work does not work now.

1. Make sure that:

v The device is designed for the server (see the ServerProven

list at

http://www.ibm.com/servers/eserver/serverproven/compat/us/).

v Yo u followed the installation instructions that came with the device and the

device is installed correctly.

v Yo u have not loosened any other installed devices or cables. v Yo u updated the configuration information in the Configuration/Setup Utility

program. Whenever memory or any other device is changed, you must update the configuration.

Reseat the device that you just installed.

3. Replace the device that you just installed.

1. Make sure that all of the cable connections for the device are secure.

2. If the device comes with test instructions, use those instructions to test the device.

3. Reseat the failing device.

4. Replace the failing device.

Chapter 2. Diagnostics 37

Power problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The power-control button does not work (the server does not start).

Note: The power-control button

will not function until 20 seconds after the server has been connected to ac power.

The server does not turn off.

1. Make sure that the front-panel assembly power-control button is working correctly:

a. Disconnect the server power cords.

b. Reconnect the power cords.

c. Press the power-control button.

d. If the server does not start, bypass the front-panel assembly power-control

button by using the force power-on jumper (see “System-board jumpers” on page 13). If the server starts, reseat the front-panel assembly cable and repeat steps 1a through 1c. If the problem remains, replace the front-panel assembly.

Make sure that:

v The power cords are correctly connected to the server and to a working

electrical outlet.

v The server contains the correct type of DIMMs. v The DIMMs are correctly seated. v The LEDs on the power supply do not indicate a problem. v The microprocessor is correctly installed.

Reseat the following components:

a. DIMMs

b. Power supply cables to all internal components

c. Power supplies (hot-swap models)

Replace the following components one at a time, in the order shown, restarting

4. the server each time:

a. DIMMs

b. Power supplies (hot-swap models)

c. (Trained service technician only) Power supply (non-hot swap models)

If you just installed an optional device, remove it, and restart the server. If the

5. server now starts, you might have installed more devices than the power supply supports.

6. See “Solving undetermined problems” on page 64.

1. Determine whether you are using an Advanced Configuration and Power Interface (ACPI) or a non-ACPI operating system. If you are using a non-ACPI operating system, complete the following steps:

a. Press Ctrl+Alt+Delete.

b. Turn off the server by holding the power-control button for 5 seconds.

c. Restart the server.

d. If the server fails POST and the power-control button does not work,

disconnect the ac power cord for 20 seconds; then, reconnect the ac power cord and restart the server.

(Trained service technician only) If the problem remains or if you are using an

ACPI-aware operating system, suspect the system board.

38 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The server unexpectedly shuts

See “Solving undetermined problems” on page 64. down, and the LEDs on the front-panel assembly are not lit.

Serial port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The number of serial ports that are identified by the operating system is less than the number of installed serial ports.

A serial device does not work.

1. Make sure that:

v Each port is assigned a unique address in the Configuration/Setup Utility

program and none of the serial ports is disabled.

v The serial-port adapter (if one is present) is seated correctly.

Reseat the serial-port adapter.

3. Replace the serial-port adapter.

1. Make sure that:

v The device is compatible with the server. v The serial port is enabled and is assigned a unique address. v The device is connected to the correct connector (see “Connectors, LEDs,

and jumpers” on page 9).

Reseat the following components:

a. Failing serial device

b. Serial cable

c. Remote Supervisor Adapter II SlimLine (if one is present)

Replace the following components one at a time, in the order shown, restarting

3. the server each time:

a. Failing serial device

b. Serial cable

c. Remote Supervisor Adapter II SlimLine (if one is present)

d. (Trained service technician only) System board

Chapter 2. Diagnostics 39

ServerGuide problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

™

The ServerGuide Installation CD will not start.

The ServeRAID cannot view all installed drives, or the operating system cannot be installed.

The operating-system installation program continuously loops.

The ServerGuide program will not start the operating-system CD.

The operating system cannot be installed; the option is not available.

Setup and

™

program

1. Make sure that the server supports the ServerGuide program and has a startable (bootable) CD or DVD drive.

2. If the startup (boot) sequence settings have been changed, make sure that the CD or DVD drive is first in the startup sequence.

3. If more than one CD or DVD drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive.

1. Make sure that there are no duplicate IRQ assignments.

2. Make sure that the hard disk drive is connected correctly.

Make more space available on the hard disk.

Make sure that the operating-system CD is supported by the ServerGuide program. See the ServerGuide Setup and Installation CD label for a list of supported operating-system versions.

Make sure that the operating-system CD is supported on the server. If the operating system is supported, no logical drive is defined (RAID servers). Run the ServerGuide program and make sure that setup is complete.

Software problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

You suspect a software problem.

1. To determine whether the problem is caused by the software, make sure that:

v The server has the minimum memory that is needed to use the software. For

memory requirements, see the information that comes with the software. If you have just installed an adapter or memory, the server might have a memory-address conflict.

v The software is designed to operate on the server. v Other software works on the server. v The software works on another server.

If you receive any error messages while you use the software, see the

2. information that comes with the software for a description of the messages and suggested solutions to the problem.

3. Contact your place of purchase of the software.

40 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Universal Serial Bus (USB) port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A USB device does not work.

1. Make sure that:

v The correct USB device driver is installed. v The operating system supports USB devices. v A standard PS/2 keyboard or mouse is not connected to the server. If it is, a

USB keyboard or mouse will not work during POST.

Make sure that the USB configuration options are set correctly in the

2. Configuration/Setup Utility program menu. (For more information, see the

User’s Guide on the IBM System x Documentation CD).

3. If you are using a USB hub, disconnect the USB device from the hub and connect it directly to the server.

Chapter 2. Diagnostics 41

Error LEDs

The system board has error LEDs that will help to locate the source of the error (see “System-board LEDs” on page 12). Run the diagnostic programs to find out the cause of the error (see “Running the diagnostic programs” on page 43).

The server is designed so that LEDs remain lit when the server is connected to an ac power source but is not turned on, provided that the power supply is operating correctly. This feature helps you to isolate the problem when the operating system is shut down.

Many errors are first indicated by a lit system-error LED on the front-panel assembly of the server. If this LED is lit, one or more LEDs elsewhere in the server might also be lit and can direct you to the source of the error.

Important: If the system-error LED on the front of the server is lit but there are no

other error indications, clear the BMC system-event log. This log does not clear itself, and if it begins to fill up, the system-error LED will be lit. Also, after you complete a repair or correct an error, clear the BMC system-event log to turn off the system-error LED on the front of the server.

Before you work inside the server to view the LEDs, read the safety information that begins on page vii and “Handling static-sensitive devices” on page 76.

If an error occurs, view the server LEDs in the following order:

1. Check the front-panel assembly on the front of the server. If the system-error LED is lit, it indicates that an error has occurred.

2. Check the front and rear of the server to determine whether any component LEDs are lit.

3. Remove the server cover and look inside the server for lit LEDs. Certain components inside the server have LEDs that will be lit to indicate the location of a problem. For example, a DIMM error will light the LED next to the failing DIMM on the system board.

Look at the system service label on the top of the server, which gives an overview of internal components. This information can often provide enough information to correct the error.

42 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Diagnostic programs, messages, and error codes

The server diagnostic programs are the primary method of testing the major components of the server. As you run the diagnostic programs, text messages and error codes are displayed on the screen and are saved in the test log. A diagnostic text message or error code indicates that a problem has been detected; to determine what action you should take as a result of a message or error code, see the table in “Diagnostic error codes” on page 45.

Running the diagnostic programs

To run the diagnostic programs, complete the following steps:

1. If the server is running, turn off the server and all attached devices.

2. Turn on all attached devices; then, turn on the server.

3. When the prompt Press F1 For Configuration/Setup, appears press the F1

key.

4. From the Configuration/Setup Utility menu, select Startup Options.

5. From the Startup Options menu, select Startup Sequence Options.

6. Note the device that is selected as the first startup device. Later, you must restore this setting.

7. Select CD/DVD-ROM as the first startup device.

8. Press Esc two times to return to the Configuration/Setup Utility menu.

9. Insert the IBM Enhanced Diagnostics CD in the CD drive.

10. Select Save & Exit Setup and follow the prompts. The diagnostics will load.

11. From the diagnostic programs screen, select the test that you want to run, and follow the instructions on the screen.

When you are diagnosing hard disk drives, select SCSI Attached Disk test for the most thorough test or if the drives are part of a RAID array. Select Fixed

Disk Test for any of the following situations:

v You want to run a faster test.

v The server contains simple-swap SATA hard disk drives that are not part of

a RAID array.

determine what action you should take as a result of a diagnostic text message

To or error code, see the table in “Diagnostic error codes” on page 45.

If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with your software.

A single problem might cause more than one error message. When this happens, correct the cause of the first error message. The other error messages usually will not occur the next time you run the diagnostic programs.

Exception: If there are multiple error codes or LEDs that indicate a microprocessor

error, the error might be in a microprocessor or in a microprocessor socket. See “Microprocessor problems” on page 35 for information about diagnosing microprocessor problems.

If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the server stopped.

Chapter 2. Diagnostics 43

The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server. If no mouse is attached to the server, you cannot use the Next Cat and Prev Cat buttons to select categories. All other mouse-selectable functions are available through function keys. Yo u can use the regular keyboard test to test a USB keyboard, and you can use the regular mouse test to test a USB mouse. You can run the USB interface test only if no USB devices are attached. The USB test will not run if a Remote Supervisor Adapter II SlimLine is installed.

To view server configuration information (such as system configuration, memory contents, interrupt request (IRQ) use, direct memory access (DMA) use, device drivers, and so on), select Hardware Info from the top of the screen.

Diagnostic text messages

Diagnostic text messages are displayed while the tests are running. A diagnostic text message contains one of the following results:

Passed: The test was completed without any errors.

Failed: The test detected an error.

User Aborted: Yo u stopped the test before it was completed.

Not Applicable: Yo u attempted to test a device that is not present in the server.

Aborted: The test could not proceed because of the server configuration.

Warning: The test could not be run. There was no failure of the hardware that was

being tested, but there might be a hardware failure elsewhere, or another problem prevented the test from running; for example, there might be a configuration problem, or the hardware might be missing or is not being recognized.

The result is followed by an error code or other additional information about the error.

Viewing the test log

To view the test log when the tests are completed, select Utility from the top of the screen and then select View Test Log. Yo u can also press F3 from the diagnostic menus to view the summary test log. To view the detailed test log, press Ta b while you are viewing the summary test log. The test-log data is maintained only while you are running the diagnostic programs. When you exit from the diagnostic programs, the test log is cleared.

To save the test log to a file on a diskette or to the hard disk, click Save Log on the diagnostic programs screen and specify a location and name for the saved log file.

Notes:

1. To create and use a diskette, you must add an optional external diskette drive to the server.

2. To save the test log to a diskette, you must use a diskette that you have formatted yourself; this function does not work with preformatted diskettes. If the diskette has sufficient space for the test log, the diskette can contain other data.

44 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Diagnostic error codes

The following table describes the error codes that the diagnostic programs might generate and suggested actions to correct the detected problems.

If the diagnostic programs generate error codes that are not listed in the table, make sure that the latest levels of BIOS, Remote Supervisor Adapter II SlimLine, and ServeRAID code are installed.

In the error codes, x can be any numeral or letter. However, if the three-digit number in the central position of the code is 000, 195, or 197, do not replace a CRU or FRU. These numbers appearing in the central position of the code have the following meanings:

000 The server passed the test. Do not replace a CRU or FRU.

195 The Esc key was pressed to end the test. Do not replace a CRU or FRU.

197 This is a warning error, but it does not indicate a hardware failure; do not

replace a CRU or FRU. Take the action that is indicated in the Action column but do not replace a CRU or a FRU. See the description of

Warning in “Diagnostic text messages” on page 44 for more information.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

005-xxx-000 Failed video test.

011-xxx-000 Failed COM1 serial port test.

020-xxx-000 Failed PCI Interface test.

1. Reseat the video adapter, if one is installed.

2. (Trained service technician only) Replace the system board.

1. Check the loopback plug that is connected to the externalized serial port.

2. Check the cable from the externalized serial port to the system board.

3. (Trained service technician only) Replace the system board.

1. Replace the following components one at a time, in the order shown, restarting the server each time:

a. SAS/SATA controller

b. (Trained service technician only) System

board

Chapter 2. Diagnostics 45

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

035-002-0nn ServeRAID interface timeout.

1. Make sure that the ServeRAID controller is configured correctly. Obtain the basic and extended configuration status bytes and see the ServeRAID documentation for more information.

2. Reseat the following components:

a. Hard disk drive backplane cable

b. ServeRAID adapter

Replace the components listed in step 2 one at a

3. time, in the order shown, restarting the server each time.

035-253-0nn ServeRAID controller 0nn initialization

failure; 0nn = the controller number.

1. Make sure that the ServeRAID controller is configured correctly. See the ServeRAID documentation for more information.

2. Reseat the following components:

a. Hard disk drive backplane cable

b. ServeRAID adapter

Replace the components listed in step 2 one at a

3. time, in the order shown, restarting the server each time.

035-253-s99 RAID adapter initialization failure.

1. Reseat the following components:

a. ServeRAID adapter

b. Hard disk drive backplane cable

Replace the components listed in step 1 one at a

2. time, in the order shown, restarting the server each time.

035-254-0nn Setup error; unable to allocate memory to

run test.

Check the system resources and make more memory available (see Using the Configuration/Setup Utility program); then, run the test again.

035-255-0nn Internal error.

1. Reseat the hard disk drive backplane cable.

2. Replace the hard disk drive backplane.

035-260-0nn System to controller interface failure.

1. Reseat the ServeRAID adapter.

2. Replace the ServeRAID adapter.

3. Restart the server.

035-265-0nn Adapter Communication error.

1. Update the RAID controller firmware (see “Updating the firmware” on page 129).

2. Reseat the RAID adapter.

3. Replace the RAID adapter.

035-266-0nn Adapter CPU test error.

1. Update the RAID controller firmware (see “Updating the firmware” on page 129).

2. Reseat the RAID adapter.

3. Replace the RAID adapter.

46 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

035-267-0nn Adapter Local RAM test error.

1. Update the RAID controller firmware (see “Updating the firmware” on page 129).

2. Reseat the RAID adapter.

3. Replace the RAID adapter.

035-268-0nn Adapter NVSRAM test error.

1. Update the RAID controller firmware (see “Updating the firmware” on page 129).

2. Reseat the RAID adapter.

3. Replace the RAID adapter.

035-269-0nn Adapter Cache test error.

1. Update the RAID controller firmware (see “Updating the firmware” on page 129).

2. Reseat the RAID adapter.

3. Replace the RAID adapter.

035-271-0nn Adapter XOR engine test error.

1. Update the RAID controller firmware (see “Updating the firmware” on page 129).

2. Reseat the RAID adapter.

3. Replace the RAID adapter.

035-272-0nn Adapter Drive test error. Replace the attached drive.

035-273-0nn Adapter Drive error. Replace the attached drive.

035-274-0nn Adapter Parameters set error.

1. Update the RAID controller firmware (see “Updating the firmware” on page 129).

2. Reseat the RAID adapter.

3. Replace the RAID adapter.

035-275-001 Adapter Communication error.

1. Update the RAID controller firmware (see “Updating the firmware” on page 129).

2. Reseat the RAID adapter.

3. Replace the RAID adapter.

035-276-001 Adapter CPU test error.

1. Update the RAID controller firmware (see “Updating the firmware” on page 129).

2. Reseat the RAID adapter.

3. Replace the RAID adapter.

035-277-001 Adapter Local RAM test error.

1. Update the RAID controller firmware (see “Updating the firmware” on page 129).

2. Reseat the RAID adapter.

3. Replace the RAID adapter.

035-278-001 Adapter NVSRAM test error.

1. Update the RAID controller firmware (see “Updating the firmware” on page 129).

2. Reseat the RAID adapter.

3. Replace the RAID adapter.

Chapter 2. Diagnostics 47

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

035-279-001 Adapter Cache test error.

1. Update the RAID controller firmware (see “Updating the firmware” on page 129).

2. Reseat the RAID adapter.

3. Replace the RAID adapter.

035-280-001 Adapter Drive test error. Replace the attached drive.

035-281-001 Adapter Drive error. Replace the attached drive.

035-282-001 Adapter Parameters set error.

1. Update the RAID controller firmware (see “Updating the firmware” on page 129).

2. Reseat the RAID adapter.

3. Replace the RAID adapter.

035-283-001 Adapter Battery error. Replace the battery module on the RAID adapter.

035-xxx-cnn c = ServeRAID channel number, nn = ID of

failing hard disk drive.

1. Check the system-event/error log and replace any indicated failing devices.

Note: A FRU must be replaced by a trained

service technician only.

2. Reseat the hard disk drive on channel C, ID nn.

3. Replace the hard disk drive on channel C, ID nn.

035-xxx-snn Failed hard disk drive with ID nn on RAID

adapter in slot s.

1. Check the system-event/error log and replace any indicated failing devices.

Note: A FRU must be replaced by a trained

service technician only.

2. Reseat the disk with ID nn on adapter in slot s.

3. Replace the disk with ID nn on adapter in slot s.

035-xxx-099 No adapters were found. If an adapter is installed:

1. Reseat the adapter.

2. Check the adapter cables to be sure that they are secure.

035-xxx-s99 Failed RAID test: s = number of failing

adapter slot

1. Check the system-event/error log and replace any indicated failing devices.

Note: A FRU must be replaced by a trained

service technician only.

2. Reseat the following components:

a. RAID adapter in slot s

b. Cable for the RAID adapter in slot s

Replace the following components one at a time,

3. in the order shown, restarting the server each time:

a. RAID adapter in slot s

b. Cable for the RAID adapter in slot s

c. (Trained service technician only) System

board

48 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

075-xxx-000 Failed power supply test. Depending on the server model:

v Replace the hot-swap power supply.

v (Trained service technician only) Replace the

non-hot-swap power supply.

089-xxx-0nn Failed microprocessor test.

1. Make sure that the BIOS code is at the latest level.

2. (Trained service technician only) Reseat the microprocessor.

3. (Trained service technician only) Replace the microprocessor.

201-xxx-00n Failed memory test.

Note: n = slot number of failing DIMM

Replace the following components one at a time, in the order shown, restarting the server each time:

1. DIMM identified by nn

2. (Trained service technician only) System board

201-xxx-n99 Multiple DIMM failure.

Note: n = bank number of failing pair

1. See the error text to identify the failing DIMMs.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. DIMMs in bank n

b. (Trained service technician only) System

board

206-xxx-000 Failed diskette drive test.

1. Rerun the diskette drive test using another diskette.

2. Reseat the diskette drive cable.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Diskette drive

b. (Trained service technician only) System

board

215-xxx-000 Failed CD or DVD test.

1. Run the test again with a different CD or DVD.

2. Reseat the CD or DVD drive cable.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. CD or DVD drive

b. (Trained service technician only) System

board

Chapter 2. Diagnostics 49

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

217-198-xxx Could not establish drive parameters.

1. Reseat the following components, depending on the server model:

v Hot-swap models:

a. Hard disk drive

b. SAS/SATA controller

Simple-swap models:

a. Hard disk drive

b. Hard disk drive cable

Replace the following components one at a time,

2. depending on the server model, in the order shown, restarting the server each time:

v Hot-swap models:

a. Hard disk drive

b. Hard disk drive backplane

c. SAS/SATA controller

Simple-swap models:

a. Hard disk drive

b. Hard disk drive cable

(Trained service technician only) Replace the

3. system board.

217-xxx-000 Failed fixed disk test.

1. Reseat hard disk drive 1.

2. Replace hard disk drive 1.

217-xxx-001 Failed fixed disk test.

1. Reseat hard disk drive 2.

2. Replace hard disk drive 2.

217-xxx-002 Failed fixed disk test.

1. Reseat hard disk drive 3.

2. Replace hard disk drive 3.

217-xxx-003 Failed fixed disk test.

1. Reseat hard disk drive 4.

2. Replace hard disk drive 4.

217-xxx-004 Failed fixed disk test.

1. Reseat hard disk drive 5.

2. Replace hard disk drive 5.

301-xxx-000 Failed keyboard test.

Note: After installing a USB keyboard, you

might have to use the Configuration/Setup Utility program to enable keyboardless operation and prevent the POST error message 301 from being displayed during startup.

1. Reseat the keyboard cable.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Keyboard

b. (Trained service technician only) System

board

50 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

302-xxx-xxx Failed mouse test.

1. Reseat the mouse cable.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Mouse

b. (Trained service technician only) System

board

305-xxx-xxx Failed video monitor test.

1. Reseat the monitor cable.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Monitor

b. (Trained service technician only) System

board

405-199-00n Failed. No good link! Check loopback plug.

For single/dual port, n >= 0

1. Make sure that the loopback plug is a gigabit loopback plug.

2. Make sure that the loopback plug is tight in the slot (a green LED blinks on the port).

3. On a dual-port server, use two loopback plugs at the same time, one in each port.

4. Replace the loopback plug.

405-xxx-000 Failed Ethernet test on controller on the

system board.

1. Run the Configuration/Setup Utility program. Make sure that:

v The Ethernet adapter is not disabled

v The BIOS code is at the latest level

Reseat the Ethernet adapter.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Ethernet adapter

b. (Trained service technician only) System

board

Chapter 2. Diagnostics 51

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

405-xxx-00n Failed Ethernet test on adapter in PCI slot.

v For single port, n > 0

v For dual port, n > 1

1. Complete the following steps to identify the slot on the system board or the SAS/SATA controller:

a. Run the Configuration/Setup Utility program.

b. Select Advanced Setup --> PCI Slot/Device

Information.

the information for Ethernet Controller, the

In entry in the Slot column is the PCI slot number for the adapter.

Note: If adapters are installed in more than one

slot, the failing adapter is the one whose MAC address in the Ethernet Controller information matches the MAC address on the diagnostics screen where the failure occurs.

2. Reseat the Ethernet adapter in the slot.

3. Replace the Ethernet adapter in the slot.

52 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Recovering from a BIOS update failure

If power to the server is interrupted while BIOS code is being updated, the server might not restart correctly or might not display video. If this happens, complete the following steps to recover:

1. Read the safety information that begins on page vii and “Installation guidelines” on page 73.

2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock and remove the side cover (see “Removing the side cover” on page

77).

4. Locate the boot block recovery jumper (JP6) on the system board (see “System-board jumpers” on page 13), removing any adapters that impede access to the jumper (see “Removing an adapter” on page 83).

5. Move the boot block recovery jumper block to pins 2 and 3.

6. Replace any adapters that you removed (see “Installing an adapter” on page

84); then, install the side cover (see “Installing the side cover” on page 78).

7. Reconnect all external cables and power cords.

8. Insert the update CD into the CD or DVD drive.

9. Turn on the server and the monitor.

After the update session is completed, remove the CD from the drive and turn off the server.

10. Disconnect all power cords and external cables.

11. Remove the side cover (see “Removing the side cover” on page 77).

12. Remove any adapters that impede access to the boot block recovery jumper (see “Removing an adapter” on page 83).

13. Move the boot block recovery jumper block to pins 1 and 2.

14. Replace any adapters that you removed (see “Installing an adapter” on page

84); then, install the side cover (see “Installing the side cover” on page 78).

15. Lock the side cover.

16. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

Chapter 2. Diagnostics 53

System-error log messages

A system-error log is generated by both the Remote Supervisor Adapter II SlimLine and the mini-BMC. The system-error log can contain messages of three types:

Information Information messages do not require action; they record significant

system-level events, such as when the server is started.

Warning Warning messages do not require immediate action; they indicate

possible problems, such as when the recommended maximum ambient temperature is exceeded.

Error Error messages might require action; they indicate system errors,

such as when a fan is not detected.

Each message contains date and time information, and it indicates the source of

the message (POST/BIOS or the service processor).

In the following example, the system-error log message indicates that the server was turned on at the recorded time.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Date/Time: 2002/05/07 15:52:03 DMI Type: Source: SERVPROC Error Code: System Complex Powered Up Error Code: Error Data: Error Data:

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

The following table describes the possible system-error log messages and suggested actions to correct the detected problems.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

System-error log message Action

A system NMI was detected Make sure that the system software is operating correctly and does

not conflict with other software; the system software has created a software NMI, or pressing the NMI button has created a service NMI.

Alert accepted by remote system x; type:y, ID:z Information only.

Alert accepted from system x; type:y, sender’s ID:z

Alert ID x will be retried by sender; when accepted by a remote system, it will have a different ID

Alert not accepted by remote system x; type:y, ID:z

Alert not accepted from system x; type:y, sender’s ID:z

Information only.

54 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

System-error log message Action

ASM Reset -- reason unknown Information only.

ASM Reset due to x, Instruction Fault: y Information only.

ASM Reset due Watchdog timeout Information only.

ASM Reset was caused by restoring default

Information only.

values

ASM Reset was initiated by the user Information only.

Configuration error recovery on the Inter-connect

Information only.

network

CPU over temperature

1. Make sure that the fan sink has good airflow and is not obstructed.

2. Reseat the following components:

a. Fan sink cable

b. (Trained service technician only) Fan sink

DASD controller removal

1. Make sure that the mini-PCI-X adapter cable is not damaged.

2. Reseat the mini-PCI-X adapter cable.

3. Replace the mini-PCI-X adapter cable.

DHCP failure,no IP@ assigned-

Information only.

RETRYING!,rc=xxx,count=yyy

Dialback failed for userid w. Could not connect

Information only.

at phone number x, y, z

ENET[eee] DHCP-

Information only. HstNme=a,DN=b,IP@=ccc.ccc.ccc.ccc GW@=ddd.ddd.ddd.ddd, NMsk=fff.fff.fff.fff, DNS1@=ggg.ggg.ggg.ggg, DNS2@=hhh.hhh.hhh.hhh

ENET[eee] IP-Cfg:HstName=x,

Information only. IP@=ccc.ccc.ccc.ccc, GW@=ddd.ddd.ddd.ddd, NetMsk=fff.fff.fff.fff

Failure reading an I2C device, possible bus failure

1. Reseat the following components:

a. AC power cords

b. Hot-swap power supplies, if any are installed

c. Power supply cables on the system board

(Trained service technician only) Replace the system board.

Fan x Failure

1. Make sure that fan x is not obstructed.

2. Reseat the fan x cable.

3. Replace fan x.

Fan x Outside Recommended Speed

1. Make sure that fan x is not obstructed.

2. Reseat the fan x cable.

3. Replace fan x.

Chapter 2. Diagnostics 55

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

System-error log message Action

Flash of x by y via z was successful...w Information only.

Flash of x via z failed for user z...z Information only.

Flash succeeded for x (address: y) Information only.

Hard Drive x Fault

1. Run the diagnostics programs.

2. Replace hard disk drive x.

3. Replace the following component, depending on the server model:

v Hot-swap models: Hard disk drive backplane

v Simple-swap models: Hard disk drive x cable

Hard drive x removal detected. Reseat the following component, depending on the server model:

v Hot-swap and simple-swap models: Hard disk drive x

Internal Error CPU Fault Information only. If the message remains:

1. (Trained service technician only) Reseat the microprocessor.

2. (Trained service technician only) Replace the microprocessor.

Invalid userid or password received. Userid is w,

Information only.

x, y, z

LAN: Command Mode tamper triggered.

Information only.

Possible break in attempt

LAN: Telnet tamper triggered. Possible break in

Information only.

attempt

LAN: Web Server tamper delay triggered.

Information only.

Possible break in attempt

LAN: Ethernet interface is no longer active Information only.

LAN: Ethernet interface is now active Information only.

No ISMP Gateway defined for the interconnect

Information only.

network. RSA x is Assuming the Gateway

OS Watchdog response disabled by x Information only.

OS Watchdog response enabled by x Information only.

PFA Alert, see preceding error in system error

Information only. See the preceding entry in the system-error log.

log

Possible ASM reset occurred -- reason unknown Information only.

Power off Information only.

Power on Information only.

PPP[xxx] PPP-Cfg, Local-

Information only. IP@=aaa.aaa.aaa.aaa, RemoteIP@=bbb.bbb.bbb.bbb NetMsk=ccc.ccc.ccc.ccc, Auth=ddd

PPP_1:Client Connected at xxx bps Information only.

PPP_1:User requested to abort PPP interface Information only.

56 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

System-error log message Action

Received alert from system x; type:y, sender’s

Information only.

ID:z

Remote access attempt failed Information only.

Remote access attempt failed. Invalid userid or

Information only. password received. Userid is ’x’ from WEB browser at IP@=yyy.yyy.yyy.yyy

Remote access attempt failed. Invalid userid or

Information only. password received. Userid is ’x’ from CMD mode client at IP@=yyy.yyy.yyy.yyy

Remote access attempt failed. Invalid userid or

Information only. password received. Userid is ’x’ from TELNET client at IP@=yyy.yyy.yyy.yyy

Remote Login Successful. Login ID: Information only.

Remote Login Successful. Login ID:’x’ from

Information only. CMD mode client at IP@=yyy.yyy.yyy.yyy

Retried alert accepted from system x; type:y,

Information only. sender’s ID:z

Retry count exceeded. Incorrect password

Information only. entered too many times for userid w, x, y, z

RS485 broadcast from x ignored; more than y

Information only. devices present on the RS485 network

RS485 connection to system x has ended Information only.

RS485 network overload has cleared; x or fewer

Information only. devices are present on the RS485 network

RSA x Became the ISMP Gateway Information only.

Running the backup ASM main application Information only.

Secondary Device Event[00 x UNKNOWN-y] Information only.

Sending alert to remote system x; type:y, ID:z Information only.

Serial tamper delay triggered. Possible serial

Information only. port break in attempt

System board is over recommended temperature

1. Make sure that the fans have good airflow and are not obstructed.

2. (Trained service technician only) Replace the system board.

System board is under recommended temperature

1. Make sure that the fans have good airflow and are not obstructed.

2. (Trained service technician only) Replace the system board.

System Complex Powered Down Information only.

System error log full Clear the current logs.

Chapter 2. Diagnostics 57

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

System-error log message Action

System is over recommended voltage for +3.3V

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System is over recommended voltage for 1.5V CPU

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System is over recommended voltage on VRM 1 (Trained service technician only) Reseat the microprocessor.

System is under recommended voltage for +3.3V

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System is under recommended voltage for 1.5V CPU

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System is under recommended voltage on VRM 1 (Trained service technician only) Reseat the microprocessor.

System log 75% full Clear the current logs.

System log cleared Information only.

System Memory Error

1. Reseat the DIMMs.

2. Replace the DIMMs.

System over recommended voltage for +12V

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System over recommended voltage on +2.5V

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System over recommended voltage on continuous +5V

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

58 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

System-error log message Action

System shut off due to system board under temperature

1. Make sure that the fans have good airflow and are not obstructed.

2. (Trained service technician only) Replace the system board.

System shutoff due to +12V over voltage

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System shutoff due to +12V under voltage

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System shutoff due to +2.5V over voltage

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System shutoff due to +2.5V under voltage

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System shutoff due to +3.3V over voltage

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System shutoff due to +3.3V under voltage

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System shutoff due to 1.5V CPU over voltage

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System shutoff due to 1.5V CPU under voltage

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

Chapter 2. Diagnostics 59

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

System-error log message Action

System shutoff due to board over temperature

1. Make sure that all fans have good airflow and are not obstructed.

2. (Trained service technician only) Replace the system board.

System shutoff due to continuous +5V over voltage

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System shutoff due to continuous +5V under voltage

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System shutoff due to CPU over temperature

1. Make sure that the fan sink has good airflow and is not obstructed.

2. Reseat the following components:

a. Fan sink cable

b. (Trained service technician only) Fan sink

System shutoff due to VRM 1 over voltage

1. (Trained service technician only) Reseat the microprocessor.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only) Microprocessor

b. (Trained service technician only) System board

System shutoff due to VRM 1 under voltage

1. (Trained service technician only) Reseat the microprocessor.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only) Microprocessor

b. (Trained service technician only) System board

System under recommended voltage for +12V

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System under recommended voltage on +2.5V

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

System under recommended voltage on continuous +5V

1. Reseat the following components:

a. Hot-swap power supplies, if any are installed

b. Power supply cables on the system board

(Trained service technician only) Replace the system board.

60 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

System-error log message Action

We started a RS485 connection with remote

Information only.

system x

We will retry sending alert ID x; when accepted

Information only.

by a remote system, it will have a different ID

Windows blue screen has been captured Information only.

Chapter 2. Diagnostics 61

Solving SAS problems

For any SAS error message, one or more of the following devices might be causing the problem:

v A failing SAS device (adapter, drive, or controller)

v An incorrect SAS termination jumper setting

v A missing or incorrectly installed SAS terminator

v A defective SAS terminator

v An incorrectly installed cable

v A defective cable

any SAS error message, follow these suggested actions in the order in which

For they are listed until the problem is solved:

1. Make sure that external SAS devices are turned on before you turn on the server.

2. Make sure that the cables for all external SAS devices are connected correctly.

3. If an external SAS device is attached, make sure that the external SAS termination is set to automatic.

4. Make sure that the last device in each SAS chain is terminated correctly.

5. Make sure that the SAS devices are configured correctly.

Solving power problems

Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of an overcurrent condition. To diagnose a power problem, use the following general procedure:

1. Turn off the server and disconnect all ac power cords.

2. Check for loose cables in the power subsystem. Also check for short circuits, for example, if a loose screw is causing a short circuit on a circuit board.

3. Remove the adapters and disconnect the cables and power cords to all internal and external devices until the server is at the minimum configuration that is required for the server to start (see “Solving undetermined problems” on page 64 for the minimum configuration).

4. Reconnect all ac power cords and turn on the server. If the server starts successfully, replace the adapters and devices one at a time until the problem is isolated.

If the server does not start from the minimum configuration, replace the components in the minimum configuration one at a time until the problem is isolated.

62 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Solving Ethernet controller problems

The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file.

Try the following procedures:

v Make sure that the correct device drivers, which come with the server are

installed and that they are at the latest level.

v Make sure that the Ethernet cable is installed correctly.

– The cable must be securely attached at all connections. If the cable is

attached but the problem remains, try a different cable.

– If you set the Ethernet controller to operate at 100 Mbps, you must use

Category 5 cabling.

– If you directly connect two servers (without a hub), or if you are not using a

hub with X ports, use a crossover cable. To determine whether a hub has an X port, check the port label. If the label contains an X, the hub has an X port.

v Determine whether the hub supports auto-negotiation. If it does not, try

configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub.

v Check the Ethernet controller LEDs on the rear panel of the server. These LEDs

indicate whether there is a problem with the connector, cable, or hub. – The Ethernet link status LED is lit when the Ethernet controller receives a link

pulse from the hub. If the LED is off, there might be a defective connector or cable or a problem with the hub.

– The Ethernet transmit/receive activity LED is lit when the Ethernet controller

sends or receives data over the Ethernet network. If the Ethernet transmit/receive activity light is off, make sure that the hub and network are operating and that the correct device drivers are installed.

v Check the LAN activity LED on the rear of the server. The LAN activity LED is lit

when data is active on the Ethernet network. If the LAN activity LED is off, make sure that the hub and network are operating and that the correct device drivers are installed.

v Check for operating-system-specific causes of the problem. v Make sure that the device drivers on the client and server are using the same

protocol.

the Ethernet controller still cannot connect to the network but the hardware

If appears to be working, the network administrator must investigate other possible causes of the error.

Chapter 2. Diagnostics 63

Solving undetermined problems

If the diagnostic tests did not diagnose the failure or if the server is inoperative, use the information in this section.

If you suspect that a software problem is causing failures (continuous or intermittent), see “Software problems” on page 40.

Damaged data in CMOS memory or damaged BIOS code can cause undetermined problems. To reset the CMOS data, use the clear CMOS jumper (JP2) to clear the CMOS memory; see “System-board jumpers” on page 13. If you suspect that the BIOS code is damaged, see “Recovering from a BIOS update failure” on page 53.

Check the LEDs on all the power supplies. If the LEDs indicate that the power supplies are working correctly, complete the following steps:

1. Turn off the server.

2. Make sure that the server is cabled correctly.

3. Remove or disconnect the following devices, one at a time, until you find the failure. Turn on the server and reconfigure it each time.

v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is one 512 MB

DIMM on the system board.

v Service processor.

following minimum configuration is required for the server to turn on:

The

v One microprocessor v One 512 MB DIMM on the system board v One power supply v Power cord v System board

4. Turn on the server. If the problem remains, suspect the following components in the following order: a. System board b. Memory module c. Microprocessor d. SAS/SATA controller

the problem is solved when you remove an adapter from the server but the

If problem recurs when you reinstall the same adapter, suspect the adapter; if the problem recurs when you replace the adapter with a different one, suspect the system board or SAS/SATA controller.

If you suspect a networking problem and the server passes all the system tests, suspect a network cabling problem that is external to the server.

64 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Calling IBM for service

See Appendix A, “Getting help and technical assistance,” on page 139 for information about calling IBM for service.

When you call for service, have as much of the following information available as possible:

v Machine type and model

v Microprocessor and hard disk drive upgrades

v Failure symptoms

– Does the server fail the diagnostic programs? If so, what are the error codes?

– What occurs? When? Where?

– Is the failure repeatable?

– Has the current server configuration ever worked?

– What changes, if any, were made before it failed?

– Is this the original reported failure, or has this failure been reported before?

v Diagnostic program type and version level

v Hardware configuration (print screen of the system summary)

v BIOS code level

v Operating-system type and version level

can solve some problems by comparing the configuration and software setups

You between working and nonworking servers. When you compare servers to each other for diagnostic purposes, consider them identical only if all the following factors are exactly the same in all the servers:

v Machine type and model

v BIOS level

v Adapters and attachments, in the same locations

v Address jumpers, terminators, and cabling

v Software versions and levels

v Memory amount, type and configuration

v Diagnostic program type and version level

v Configuration option settings

v Operating-system control-file setup

Chapter 2. Diagnostics 65

66 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Chapter 3. Parts listing, System x3200 Types 4362 and 4363

The following replaceable components are available for the System x3200 Types 4362 and 4363 servers models 32x, 34x, 42x, 44x, 52x, 54x, 62x, 3Bx, 3Dx, 4Bx, 4Dx, 5Bx, 5Dx, and 6Bx except as specified otherwise in Table 3 on page 68.

Replaceable server components

Replaceable components are of three types:

v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

information about the terms of the warranty and getting service and assistance,

For see the Warranty and Support Information document.

Table 3. Parts listing, Types 4362 and 4363

CRU part

number

Index Description

(Tier 1)

1 Chassis assembly 42C8916

2 Front-panel assembly 25R8865

3 Front USB connector assembly (cable) 26K6096

4 CD-ROM, Half-high (primary for models: 3Bx 3Dx 4Bx

39M0135

4Dx 5Bx 5Dx 5Fx 6Bx 6Dx)

4 DVD/CD-RW (alternate for models: 3Bx 3Dx 4Bx 4Dx 5Bx

26K5429

5Dx 5Fx 6Bx 6Dx)

4 CD-RW drive, 48X (alternate for models: 32x, 34x, 42x,

39M3509

44x, 52x, 54x, 56x, 62x, 64x )

4 CD-RW drive, 48X (primary for models: 32x, 34x, 42x,

39M3511

44x, 52x, 54x, 56x, 62x, 64x )

4 CD-ROM drive, 48x (optional) 39M3517

4 Multiburner 39M3519

4 DVD-ROM drive, 16/48 (optional) 39M3515

4 DVD-RAM drive, Rambo 8 (optional) 42C0951

5 Diskette Drive, 1.44 MB (optional internal) 33P3343

6 Bezel, diskette drive 25R8857

7 Bezel, upper 42C8912

8 Bezel, lower 42C8913

9 Hard disk drive, SATA, 80 GB, fixed/simple-swap, with tray 39M4503

9 Hard disk drive, SATA, 160 GB, fixed/simple-swap, with

39M4507

tray (optional)

9 Hard disk drive, SATA, 250 GB, fixed/simple-swap, with

39M4511

tray (optional)

9 Hard disk drive, SAS, 36GB, 10K, hot-swap, with tray

39R7364

(optional)

9 Hard disk drive, SAS, 73 GB, 10 K, hot-swap, with tray

39R7348

(optional)

9 Hard disk drive, SAS, 146 GB, 10 K, hot-swap, with tray

26K5713

(optional)

CRU part

number

(Tier 2)

FRU part

number

68 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Table 3. Parts listing, Types 4362 and 4363 (continued)

Index Description

9 Hard disk drive, SAS, 300 GB, 10 K, hot-swap, with tray

CRU part

number

(Tier 1)

39R7344

CRU part

number

(Tier 2)

(optional)

9 Hard disk drive, SAS, 36 GB, 15 K, hot-swap, with tray

39R7346

(optional)

9 Hard disk drive, SAS, 73 GB, 15 K, hot-swap, with tray

39R7366

(optional)

9 Hard disk drive, SAS, 146 GB, 15 K, hot-swap, with tray

39R73422

(optional)

9 Hard disk drive, SATA, 80 GB, hot-swap, with tray

39M4521

(optional)

9 Hard disk drive, SATA, 160 GB, hot-swap, with tray

39M4525

(optional)

9 Hard disk drive, SATA, 250 GB, hot-swap, with tray

39M4529

(optional)

9 Hard disk drive, SATA, 500 GB, hot-swap, with tray

39M4517

(optional)

10 Retention bracket, PCI 25R8790

11 Hard disk drive cage, 3.5 in. drives 42C8910

11 Hard disk drive cage, 2.5 in. drives 42C8911

12 Hard disk drive backplane (for 2.5 in. and 3.5 in Hot-Swap

39Y9757

SAS/SATA hard disk drives)

12 Hard disk drive backplate (for 3.5 in. Simple-Swap S ATA

25R8842

hard disk drives)

13 Hard disk drive duct assembly (for part number 42C8910) 39Y9860

13 Hard disk drive duct assembly (for part number 42C8911) 42C7507

14 System board assembly 41Y3852

15 SAS/SATA controller 42C1279

16 Microprocessor, 800/1.87 GHz (models: 42x, 44x, 4Bx,

4Dx)

16 Microprocessor, 800/2.13 GHz (models: 52x, 54x, 56x,

5Dx, 5Bx, 5Fx)

16 Microprocessor, 800/2.4 GHz (models: 62x , 64x, 6Bx,

6Dx)

16 Microprocessor, 800/3.0 GHz 40K5454

17 Fan sink 43W0401

18 Side cover with lock 25R8859

19 Power supply, non-redundant 400 watt (models 32x, 34x,

42x, 44x, 52x, 54x, 62x, 3Bx, 3Dx, 4Bx, 4Dx, 5Bx, 5Dx, 6Bx)

19 Power supply, redundant, 430 watt (optional) 39Y7281

20 Memory, 512 MB 533/667 MHz PC2-4200/5300 ECC 30R5151

20 Memory, 1 GB 533/667 MHz PC2-4200/5300 ECC

41Y2728

(optional)

FRU part

number

41Y3848

41Y3849

41Y3850

39Y7297

Chapter 3. Parts listing, System x3200 Types 4362 and 4363 69

Table 3. Parts listing, Types 4362 and 4363 (continued)

CRU part

number

Index Description

20 Memory, 2 GB 533/667 MHz PC2-4200/5300 ECC

(Tier 1)

41Y2731

(optional)

21 System fan, rear 25R8829

Battery, 3.0 volt 33F8354

Bezel kit 13N2450

Cable, 24-inch S ATA signal (models: 32x, 42x, 52x, 3Bx, 4Bx, 5Bx)

Cable, 400 watt DAS (models: models: 34x, 44x, 54x, 62x, 3Dx, 4Dx, 5Dx, 6Bx)

Cable, diskette drive (optional) 39R8112

Cable, IDE signal 13N2466

Cable, SAS 4X signal (models: 34x, 44x, 54x, 62x, 64x, 3Dx, 4Dx, 5Dx, 6Dx, 6Bx)

Cable, serial port 2 42C1053

EMC I/O shield 25R8843

EMC shield kit 13N2997

Feet 13N2985

Keyboard, US 39M6989

Keylock, keyed-alike 26K7363

Keylock, keyed-random 26K7364

Kit, bezel 13N2450

Kit, Retainer (for optical and diskette drives) 39R9369

Kit, shield 13N2997

Mouse, 2-button 39M6976

Mouse, optical, 3-button (optional) 39M6984

Power supply cage (for redundant or hot-swap power supplies) (models 56x,64x, 5Fx, 6Dx)

Power supply, redundant 430 watt (models 56x,64x, 5Fx,

39Y7281

6Dx)

Retention module (for fan sink) 25R8873

System service label 25R8841

Tray 25R8864

number

(Tier 2)

25R5635

25R8849

41Y3884

39Y7283

FRU part

number

70 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Power cords

For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.

IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).

For units intended to be operated at 11 5 volts: Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a parallel blade, grounding-type attachment plug rated 15 amperes, 125 volts.

For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment plug rated 15 amperes, 250 volts.

For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a grounding-type attachment plug. The cord set should have the appropriate safety approvals for the country in which the equipment will be installed.

IBM power cords for a specific country or region are usually available only in that country or region.

IBM power cord part number Used in these countries and regions

39M5206 China

39M5102 Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea

39M5123 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria,

Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Democratic Republic of), Congo (Republic of), Cote D’Ivoire (Ivory Coast), Croatia (Republic of), Czech Republic, Dahomey, Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Finland, France, French Guyana, French Polynesia, Germany, Greece, Guadeloupe, Guinea, Guinea Bissau, Hungary, Iceland, Indonesia, Iran, Kazakhstan, Kyrgyzstan, Laos (People’s Democratic Republic of), Latvia, Lebanon, Lithuania, Luxembourg, Macedonia (former Yugoslav Republic of), Madagascar, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova (Republic of), Monaco, Mongolia, Morocco, Mozambique, Netherlands, New Caledonia, Niger, Norway, Poland, Portugal, Reunion, Romania, Russian Federation, Rwanda, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Slovakia, Slovenia (Republic of), Somalia, Spain, Suriname, Sweden, Syrian Arab Republic, Tajikistan, Tahiti, Togo, Tunisia, Turkey, Turkmenistan, Ukraine, Upper Volta, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Yugoslavia (Federal Republic of), Zaire

39M5130 Denmark

39M5144 Bangladesh, Lesotho, Macao, Maldives, Namibia, Nepal,

Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda

Chapter 3. Parts listing, System x3200 Types 4362 and 4363 71

IBM power cord part number Used in these countries and regions

39M5151 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel

Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman, Polynesia, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Seychelles, Sierra Leone, Singapore, Sudan, Tanzania (United Republic of), Trinidad and Tobago, United Arab Emirates (Dubai), United Kingdom, Yemen, Zambia, Zimbabwe

39M5158 Liechtenstein, Switzerland

39M5165 Chile, Italy, Libyan Arab Jamahiriya

39M5172 Israel

39M5095 220 - 240 V

Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela

39M5081 110 - 120 V

39M5219 Korea (Democratic People’s Republic of), Korea (Republic of)

39M5199 Japan

39M5068 Argentina, Paraguay, Uruguay

39M5226 India

39M5233 Brazil

72 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Chapter 4. Removing and replacing server components

Replaceable components are of three types:

v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to

See determine whether a component is a Tier 1 CRU, Tier 2 CRU, or FRU.

For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document.

Installation guidelines

Before you remove or replace a component, read the following information:

v Read the safety information that begins on page vii and the guidelines in

“Handling static-sensitive devices” on page 76. This information will help you work safely.

v When you install your new server, take the opportunity to download and apply

the most recent firmware updates. This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance. To download firmware updates for your server, go to http://www.ibm.com/servers/eserver/support/xseries/index.html/, select System 4362 or 4363 from the Hardware list, click Go, and then click the Download tab. For additional information about tools for updating, managing, and deploying firmware, see the xSeries and System x Tools Center at http:// publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp

v Before you install optional hardware devices, make sure that the server is

working correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly. If the server is not working correctly, see Chapter 2, “Diagnostics,” on page 15 for more information.

v Observe good housekeeping in the area where you are working. Place removed

covers and other parts in a safe place.

v If you must start the server while the cover is removed, make sure that no one is

near the server and that no other objects have been left inside the server.

v Do not attempt to lift an object that you think is too heavy for you. If you have to

lift a heavy object, observe the following precautions:

– Make sure that you stand safely without slipping.

– Distribute the weight of the object equally between your feet.

– Use a slow lifting force. Never move suddenly or twist when you lift a heavy

object.

– To avoid straining the muscles in your back, lift by standing or by pushing up

with your leg muscles

v Make sure that you have an adequate number of properly grounded electrical

outlets for the server, monitor, and other devices.

v Back up all important data before you make changes to disk drives.

v Have a small flat-blade screwdriver available.

v You do not have to turn off the server to install or replace hot-swap power

supplies, hot-plug adapters, or hot-plug Universal Serial Bus (USB) devices. However, you must turn off the server before performing any steps that involve removing or installing system-board cables.

v Blue on a component indicates touch points, where you can grip the component

to remove it from or install it in the server, open or close a latch, and so on.

v Orange on a component or an orange label on or near a component indicates

that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component.

v When you are finished working on the server, reinstall all safety shields, guards,

labels, and ground wires.

v For a list of supported optional devices for the server, see http://www.ibm.com/

servers/eserver/serverproven/compat/us/.

System reliability guidelines

To help ensure proper cooling and system reliability, make sure that:

v Each of the drive bays has a drive or a filler panel installed in it.

v If the server has redundant power, each of the power-supply bays has a power

supply installed in it.

v There is adequate space around the server to allow the server cooling system to

work properly. Leave approximately 50 mm (2 in.) of open space around the front and rear of the server. Do not place objects in front of the fans. For proper cooling and airflow, replace the server cover before turning on the server. Operating the server for extended periods of time (more than 30 minutes) with the server cover removed might damage server components.

v You have followed the cabling instructions that come with optional adapters.

v You have replaced a failed fan within 48 hours.

v You have replaced a hot-swap drive within 10 minutes of removal.

v You do not run the server without the air baffle installed. Operating the server

without the air baffle might cause the microprocessor to overheat.

v The microprocessor socket always contains a microprocessor and fan sink.

v For redundant and hot-swappable operation on some models, the power supplies

are connected to 200-240 V ac.

74 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Working inside the server with the power on

Attention: Static electricity that is released to internal server components when

the server is powered-on might cause the server to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.

The server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on:

v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts

before working inside the server; do not wear cuff links while you are working inside the server.

v Do not allow your necktie or scarf to hang inside the server.

v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist

watches.

v Remove items from your shirt pocket, such as pens and pencils, that could fall

into the server as you lean over it.

v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws,

into the server.

Chapter 4. Removing and replacing server components 75

Handling static-sensitive devices

Attention: Static electricity can damage the server and other electronic devices.

To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the following precautions:

v Limit your movement. Movement can cause static electricity to build up around

you.

v The use of a grounding system is recommended. For example, wear an

electrostatic-discharge wrist strap, if one is available. Always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.

v Handle the device carefully, holding it by its edges or its frame.

v Do not touch solder joints, pins, or exposed circuitry.

v Do not leave the device where others can handle and damage it.

v While the device is still in its static-protective package, touch it to an unpainted

metal part on the outside of the server for at least 2 seconds. This drains static electricity from the package and from your body.

v Remove the device from its package and install it directly into the server without

setting down the device. If it is necessary to set down the device, put it back into its static-protective package. Do not place the device on the server cover or on a metal surface.

v Take additional care when handling devices during cold weather. Heating reduces

indoor humidity and increases static electricity.

Returning a device or component

If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

76 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Removing and replacing Tier 1 CRUs

Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

The illustrations in this document might differ slightly from your hardware.

Removing the side cover

Attention: Operating the server for more than 30 minutes with the side cover

removed might damage server components. For proper cooling and airflow, replace the side cover before turning on the server.

To remove the side cover, complete the following steps.

Cover-release latch

Key lock

1. Read the safety information that begins on page vii and “Installation guidelines” on page 73.

2. If you are replacing a non-hot-swap component, turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock the side cover.

4. Press the cover-release latch down, as indicated by the two arrows on the latch, and tilt the top of the side cover away from the chassis.

5. Lift the side cover off the server and set it aside.

6. If you are instructed to return the side cover, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Chapter 4. Removing and replacing server components 77

Installing the side cover

Attention: For proper cooling and airflow, replace the side cover before you turn

on the server. Operating the server for extended periods of time (more than 30 minutes) with the side cover removed might damage server components.

To install the side cover, complete the following steps.

1. Make sure that all cables, adapters, and other components are installed and seated correctly and that you have not left loose tools or parts inside the server. Also, make sure that all internal cables are correctly routed.

2. If you removed the upper and lower bezels, reinstall them before you replace the side cover (see “Installing the upper bezel” on page 82 and “Installing the lower bezel” on page 80).

Important: The cover lock must be in the unlocked (opened) position before

you install the side cover.

3. Position the lip on the bottom edge of the side cover on the ledge on the bottom of the chassis; then, tilt the top of the cover into position on the chassis until it latches securely into place.

4. Lock the side cover.

5. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

78 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Removing the lower bezel

When your work with some devices, such as the drives in bays 4 through 7, you must first remove the lower bezel to access the devices.

To remove the lower bezel, complete the following steps.

1. Read the safety information that begins on page vii and “Installation guidelines” on page 73.

2. If you are replacing a non-hot-swap component, turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock the side cover.

Note: Yo u do not have to remove the side cover to remove the lower bezel.

4. Press the round blue release button on the right side of the lower bezel and tilt the lower bezel forward to disengage and remove it from the chassis.

5. If you are instructed to return the lower bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Chapter 4. Removing and replacing server components 79

Installing the lower bezel

To install the lower bezel, complete the following steps.

1. Insert the two bottom tabs on the lower bezel into the corresponding holes in the front of the chassis.

2. Press the top of the lower bezel into position on the chassis until it locks securely into place.

3. Lock the side cover.

4. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

80 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

Removing the upper bezel

When you work with some devices, such as the drives in bays 1 through 3, you must first remove the upper bezel to access the devices.

To remove the upper bezel, complete the following steps.

1. Read the safety information that begins on page vii and “Installation guidelines” on page 73.

2. If you are replacing a non-hot-swap component, turn off the server and all attached devices; then, disconnect all power cords and external cables.

3. Unlock and remove the side cover (see “Removing the side cover” on page 77).

4. Remove the lower bezel (see “Removing the lower bezel” on page 79).

5. Carefully pull the two bezel clips on the left side of the upper bezel away from the chassis; then, rotate the upper bezel to the right side of the server to disengage the two right-side tabs from the chassis.

6. If you are instructed to return the upper bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

Chapter 4. Removing and replacing server components 81

Installing the upper bezel

To install the upper bezel, complete the following steps.

1. Insert the two right-side tabs on the upper bezel into the corresponding holes on the right side of the chassis.

2. Rotate the upper bezel to the left side of the chassis and press the bezel clips onto the corresponding indentations on the left side of the chassis.

3. Install the lower bezel (see “Installing the lower bezel” on page 80).

4. Install the side cover (see “Installing the side cover” on page 78).

5. Lock the side cover.

6. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.

82 System x3200 Types 4362 and 4363: Problem Determination and Service Guide

IBM System x3200 Problem Determination And Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual