IBM 4800-741, SurePOS 721, SurePOS 741, SurePOS 781, SurePOS 722 Planning, Installation, And Operation Manual
...
SurePOS 700 Seri es
SurePOS 700-721/741/781, 722/742/782
Planning,
Gui d e
Installation, an d Operation
GA27-4328-04Updated October 31, 2007
SurePOS 700 Seri es
SurePOS 700-721/741/781, 722/742/782
Planning,
Gui d e
Installation, an d Operation
GA27-4328-04Updated October 31, 2007
Updated October 31, 2007
Note
Before using this information and the product it supports, be sure to read the general information under Appendix A, “Safety
information,” on page 119 and Appendix B, “Notices,” on page 125.
Fourth Edition (October 2006)
This edition applies to IBM SurePOS Models 721/741/781 and 722/742/782.
Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at
http://www.ibm.com/solutions/retail/store/support. Click Publications.
A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address
your comments to:
IBM Corporation
Retail Store Solutions Information Development
Department ZBDA
PO Box 12195
Research Triangle Park, North Carolina 27709 USA
you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you
When
supply in any way it believes appropriate without incurring any obligation to you.
© Copyright International Business Machines Corporation 2003, 2007. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Updated October 31, 2007
Contents
||
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
About this guide . . . . . . . . . . . . . . . . . . . . . . . . xiii
Who should read this guide . . . . . . . . . . . . . . . . . . . xiii
How this guide is organized . . . . . . . . . . . . . . . . . . . xiii
Related publications . . . . . . . . . . . . . . . . . . . . . . xiii
Sure POS Models 7x1 and 7x2 important driver information . . . . . . . . xiv
Uninterruptible power supply option . . . . . . . . . . . . . . . . . xiv
Publications accessibility . . . . . . . . . . . . . . . . . . . . . xiv
Summary of changes . . . . . . . . . . . . . . . . . . . . . .xv
GA27-4328-04 . . . . . . . . . . . . . . . . . . . . . . . . .xv
Web-only update March, 2007 . . . . . . . . . . . . . . . . . . .xv
GA27-4238-02 . . . . . . . . . . . . . . . . . . . . . . . . .xv
GA27-4328-01 . . . . . . . . . . . . . . . . . . . . . . . . .xv
Providing feedback . . . . . . . . . . . . . . . . . . . . . . xvii
Chapter 1. Introducing the SurePOS 700 Models . . . . . . . . . . . .1
Physical characteristics . . . . . . . . . . . . . . . . . . . . . .2
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . .2
Controls and indicators . . . . . . . . . . . . . . . . . . . . .2
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . .4
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Environmental and temperature . . . . . . . . . . . . . . . . . .8
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Power switch operation . . . . . . . . . . . . . . . . . . . . .9
Uninterruptible power supply (optional) . . . . . . . . . . . . . . .10
Power management . . . . . . . . . . . . . . . . . . . . . .12
Features and options . . . . . . . . . . . . . . . . . . . . . .13
Video function . . . . . . . . . . . . . . . . . . . . . . . .15
Local area network . . . . . . . . . . . . . . . . . . . . . .15
Audio and headphones . . . . . . . . . . . . . . . . . . . . .15
PC I/O . . . . . . . . . . . . . . . . . . . . . . . . . . .16
System memory . . . . . . . . . . . . . . . . . . . . . . .16
Optional USB DASD . . . . . . . . . . . . . . . . . . . . . .16
USB support . . . . . . . . . . . . . . . . . . . . . . . . .16
Unique software interface . . . . . . . . . . . . . . . . . . . .17
I/O devices . . . . . . . . . . . . . . . . . . . . . . . . . .17
Cash drawers . . . . . . . . . . . . . . . . . . . . . . . .18
Voltage setting for the 4689 DBCS SurePOS Receipt Journal printer . . . .19
Powered USB connectors . . . . . . . . . . . . . . . . . . . .20
System and driver support . . . . . . . . . . . . . . . . . . . . .21
Operating systems . . . . . . . . . . . . . . . . . . . . . .21
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . .21
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . .22
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . .22
Software . . . . . . . . . . . . . . . . . . . . . . . . . .22
Calling for service . . . . . . . . . . . . . . . . . . . . . . . .23
© Copyright IBM Corp. 2003, 2007 iii
Updated October 31, 2007
Chapter 2. Installation and system setup . . . . . . . . . . . . . .25
Before you begin . . . . . . . . . . . . . . . . . . . . . . . .25
Supported operating systems . . . . . . . . . . . . . . . . . .25
Determining your configuration . . . . . . . . . . . . . . . . . .25
Your order and packaging . . . . . . . . . . . . . . . . . . . .25
Setup procedures . . . . . . . . . . . . . . . . . . . . . . . .26
Step 1. Installing your internal options . . . . . . . . . . . . . . .26
Step 2. Wide units only: Installing the expansion housing and the optional
UPS . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Step 3. Installing the cover kit . . . . . . . . . . . . . . . . . .33
Step 4. Installing the slanted I/O tray (wide units only) . . . . . . . . .38
Step 5. Routing the cables . . . . . . . . . . . . . . . . . . .39
Step 6. Attaching your I/O devices . . . . . . . . . . . . . . . . .39
Step 7. Installing the fillers on a slanted I/O tray . . . . . . . . . . . .40
Step 8. Connecting the power . . . . . . . . . . . . . . . . . .43
Step 9. Running the BIOS configuration utility . . . . . . . . . . . .44
Chapter 3. Installing internal options . . . . . . . . . . . . . . . .45
Cover removal procedures . . . . . . . . . . . . . . . . . . . .45
To p plate removal . . . . . . . . . . . . . . . . . . . . . . . .49
Installing a feature card . . . . . . . . . . . . . . . . . . . . . .50
Installing memory modules . . . . . . . . . . . . . . . . . . . .51
Chapter 4. Installing external options . . . . . . . . . . . . . . . .53
Before you start . . . . . . . . . . . . . . . . . . . . . . . .53
To install the SurePOS 700: . . . . . . . . . . . . . . . . . . .53
Attaching the cables to the system unit . . . . . . . . . . . . . . . .53
Securing IBM USB POS keyboard cables . . . . . . . . . . . . . .53
Securing the cable using cable ties . . . . . . . . . . . . . . . .54
Installing the cash drawer and the system unit . . . . . . . . . . . . .55
Non-IBM cash drawers: Setting the jumper for the correct voltage . . . . .57
Removing and replacing the cash drawer coin-roll cutter (compact cash drawer
only) . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Installing I/O trays . . . . . . . . . . . . . . . . . . . . . . . .59
Installing an I/O tray on the system unit . . . . . . . . . . . . . . .59
Installing a slanted I/O tray on the full-size cash drawer . . . . . . . . .60
Installing the fillers . . . . . . . . . . . . . . . . . . . . . . .60
Installing the tape-holder kit . . . . . . . . . . . . . . . . . . . .60
Installing the printer . . . . . . . . . . . . . . . . . . . . . . .62
Installing the 40-character LCD . . . . . . . . . . . . . . . . . . .63
Installing the 40-character VFD . . . . . . . . . . . . . . . . . . .66
Installing the character/graphics display . . . . . . . . . . . . . . . .68
Installing the display post with a snap . . . . . . . . . . . . . . .68
Installing the display post with a base . . . . . . . . . . . . . . .71
Installing the guidance label . . . . . . . . . . . . . . . . . . .73
Attaching an IBM SurePoint Solution . . . . . . . . . . . . . . . . .74
Installing CRT displays . . . . . . . . . . . . . . . . . . . . . .75
Installing a CRT on a wedge mount . . . . . . . . . . . . . . . .75
Installing a CRT in a slanted I/O tray . . . . . . . . . . . . . . . .76
Installing a CRT on a post mount . . . . . . . . . . . . . . . . .77
Attaching the distributed pedestal to the counter . . . . . . . . . . .78
Attaching the pedestal to the short-post mounting plate . . . . . . . . .80
Installing the large CRT table post mount to a pedestal . . . . . . . . .81
Installing and removing lock inserts . . . . . . . . . . . . . . . . .82
Preparing to install a lock or a blank lock insert . . . . . . . . . . . .82
Installing a lock insert . . . . . . . . . . . . . . . . . . . . .82
iv SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation Guide
Updated October 31, 2007
Removing a lock insert . . . . . . . . . . . . . . . . . . . . .83
Installing a blank lock insert . . . . . . . . . . . . . . . . . . .84
Removing a blank lock insert . . . . . . . . . . . . . . . . . . .85
Installing the keyboard-V and the PLU keyboard . . . . . . . . . . . .85
Changing the keytop labels . . . . . . . . . . . . . . . . . . .85
Installing a vertical stand . . . . . . . . . . . . . . . . . . . . .86
Wide models only: Installing the front service housing . . . . . . . . . .87
Removing the bottom feet . . . . . . . . . . . . . . . . . . . .87
Attaching the system and bezel latches . . . . . . . . . . . . . . .87
Attaching the pull-out handle . . . . . . . . . . . . . . . . . . .89
Installing the cable guide and the cable guide arm assembly . . . . . . .89
Inserting the system unit into the service housing . . . . . . . . . . .92
Attaching the I/O tray . . . . . . . . . . . . . . . . . . . . .92
Routing the cables . . . . . . . . . . . . . . . . . . . . . .93
Installing the display stand . . . . . . . . . . . . . . . . . . .97
Installing the printer . . . . . . . . . . . . . . . . . . . . . .98
Chapter 5. Diagnostics and configuration settings . . . . . . . . . .99
Service and diagnostics . . . . . . . . . . . . . . . . . . . . .99
Using the BIOS setup program . . . . . . . . . . . . . . . . . . .99
Navigation and menus . . . . . . . . . . . . . . . . . . . . .99
Saving settings . . . . . . . . . . . . . . . . . . . . . . . 100
Boot device order . . . . . . . . . . . . . . . . . . . . . . 100
Restoring CMOS default settings . . . . . . . . . . . . . . . . . . 100
Chapter 6. Operating POS I/O devices . . . . . . . . . . . . . . . 103
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Adjusting the controls on video displays . . . . . . . . . . . . . . . 104
Cash drawers . . . . . . . . . . . . . . . . . . . . . . . . . 104
Lock positions . . . . . . . . . . . . . . . . . . . . . . . . 105
Document storage area under cash drawer . . . . . . . . . . . . . 105
Cash-drawer options . . . . . . . . . . . . . . . . . . . . . 106
Compact cash-drawer only: Using the cash-drawer coin-roll cutter . . . . 106
Keyboards . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Manager's lock . . . . . . . . . . . . . . . . . . . . . . . 108
Function keys . . . . . . . . . . . . . . . . . . . . . . . . 109
Keyboard lights (status indicators) . . . . . . . . . . . . . . . . 109
Using the USB keyboard-V . . . . . . . . . . . . . . . . . . .110
Using the USB PLU keyboard/display . . . . . . . . . . . . . . .113
Entering data at your terminal . . . . . . . . . . . . . . . . . . .115
Operating card readers . . . . . . . . . . . . . . . . . . . .115
Cleaning the card reader . . . . . . . . . . . . . . . . . . . .115
Printers . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Chapter 7. Testing . . . . . . . . . . . . . . . . . . . . . . .117
Preliminary checklist . . . . . . . . . . . . . . . . . . . . . .117
Problem isolation . . . . . . . . . . . . . . . . . . . . . . . .118
Appendix A. Safety information . . . . . . . . . . . . . . . . .119
Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . 125
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 127
Federal Communications Commission (FCC) statement . . . . . . . . 127
European Union EMC Directive conformance statement . . . . . . . . 127
Industry Canada Class A Emission Compliance statement . . . . . . . 128
Avis de conformité aux normes d’Industrie Canada . . . . . . . . . . 128
Contents v
Updated October 31, 2007
Germany . . . . . . . . . . . . . . . . . . . . . . . . . 128
Australia and New Zealand . . . . . . . . . . . . . . . . . . . 128
Chinese Class A warning statement . . . . . . . . . . . . . . . . 129
Japanese power line harmonics compliance statement . . . . . . . . . 129
Japanese Voluntary Control Council for Interference (VCCI) statement 129
Korean communications statement . . . . . . . . . . . . . . . . 129
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 130
Taiwan contact information . . . . . . . . . . . . . . . . . . . . 130
Cable ferrite requirement . . . . . . . . . . . . . . . . . . . . . 130
Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . . 130
Product Recycling and disposal . . . . . . . . . . . . . . . . . . 131
Battery return program . . . . . . . . . . . . . . . . . . . . . 132
For Taiwan: . . . . . . . . . . . . . . . . . . . . . . . . . 132
For the European Union: . . . . . . . . . . . . . . . . . . . . 132
For California: . . . . . . . . . . . . . . . . . . . . . . . . 133
Flat panel displays . . . . . . . . . . . . . . . . . . . . . . . 133
Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Appendix C. Intel software license agreement (final, single user) . . . . 135
Important - read before copying, installing or using . . . . . . . . . . . 135
Copyright license . . . . . . . . . . . . . . . . . . . . . . 135
Ownership of software and copyrights . . . . . . . . . . . . . . . 135
Limited media warranty . . . . . . . . . . . . . . . . . . . . 135
Exclusion of other warranties . . . . . . . . . . . . . . . . . . 135
Limitation of liability . . . . . . . . . . . . . . . . . . . . . . 136
Termination of this agreement . . . . . . . . . . . . . . . . . . 136
Applicable laws . . . . . . . . . . . . . . . . . . . . . . . 136
Government restricted rights . . . . . . . . . . . . . . . . . . 136
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
vi SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation Guide
Updated October 31, 2007
Figures
1. Example of the wide and narrow SurePOS 700 series . . . . . . . . . . . . . . . . .1
2. Front panel controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . .3
3. Front panel connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
4. Overview of rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
5. Rear view of input/output available on all models . . . . . . . . . . . . . . . . . . .5
6. USB-only configuration (models 7x1) . . . . . . . . . . . . . . . . . . . . . . . .6
7. USB-only configuration (models 7x2) . . . . . . . . . . . . . . . . . . . . . . . .6
8. RS-485 and USB configuration . . . . . . . . . . . . . . . . . . . . . . . . . .7
9. Location of UPS configuration switches . . . . . . . . . . . . . . . . . . . . . .11
10. UPS rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
11. Setting the cash drawer using the jumper override . . . . . . . . . . . . . . . . . .18
12. Location of printer jumper on the I/O card . . . . . . . . . . . . . . . . . . . . . .19
13. Example of the powered USB port . . . . . . . . . . . . . . . . . . . . . . . .20
14. Serial number and machine information . . . . . . . . . . . . . . . . . . . . . .23
15. Removing the retainer bracket . . . . . . . . . . . . . . . . . . . . . . . . . .27
16. Correct placement of system unit for installing expansion housing . . . . . . . . . . . . .28
17. Aligning the expansion housing with the system unit . . . . . . . . . . . . . . . . . .29
18. Removing the sheet metal panel . . . . . . . . . . . . . . . . . . . . . . . . .30
19. Connecting the battery to the UPS . . . . . . . . . . . . . . . . . . . . . . . .30
20. Saving the battery date label . . . . . . . . . . . . . . . . . . . . . . . . . .31
21. Inserting the UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
22. Replacing the UPS retainer bracket . . . . . . . . . . . . . . . . . . . . . . . .32
23. Installing the covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
24. Installing the rear door . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
25. View of rear door lower tabs . . . . . . . . . . . . . . . . . . . . . . . . . .34
26. Removing the plug for the headphone jack . . . . . . . . . . . . . . . . . . . . .35
27. Removing the CD-ROM blank . . . . . . . . . . . . . . . . . . . . . . . . . .35
28. Removing the blank for the UPS switch panel . . . . . . . . . . . . . . . . . . . .36
29. Placement of bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
30. Installing two mounting tabs into the slanted I/O tray . . . . . . . . . . . . . . . . . .38
31. Routing the cables through the slanted I/O tray . . . . . . . . . . . . . . . . . . . .39
32. Mounting locations for the fillers . . . . . . . . . . . . . . . . . . . . . . . . .40
33. Installing the display filler . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
34. Installing the keyboard filler . . . . . . . . . . . . . . . . . . . . . . . . . . .41
35. Installing the keyboard-replacement filler . . . . . . . . . . . . . . . . . . . . . .42
36. Location of installed fillers . . . . . . . . . . . . . . . . . . . . . . . . . . .42
37. Front panel controls and indicators . . . . . . . . . . . . . . . . . . . . . . . .43
38. Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
39. Opening the hinged rear door . . . . . . . . . . . . . . . . . . . . . . . . . .47
40. Removing the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
41. To p plate screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
42. Installing feature cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
43. Replacing the memory modules . . . . . . . . . . . . . . . . . . . . . . . . .51
44. Pictorial steps to attach the cable with clips and brackets . . . . . . . . . . . . . . . .54
45. Securing the cable with cable ties . . . . . . . . . . . . . . . . . . . . . . . .55
46. Place the system unit on the cash drawer . . . . . . . . . . . . . . . . . . . . .56
47. Installing cash drawer cables . . . . . . . . . . . . . . . . . . . . . . . . . .57
48. Install coin-roll cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
49. Installing the slanted I/O tray . . . . . . . . . . . . . . . . . . . . . . . . . .59
50. Installing two mounting tabs into the slanted I/O tray . . . . . . . . . . . . . . . . . .60
51. Removing the tape-holder latch . . . . . . . . . . . . . . . . . . . . . . . . .61
52. Snapping the tape-holder into place . . . . . . . . . . . . . . . . . . . . . . . .61
53. Install the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
© Copyright IBM Corp. 2003, 2007 vii
Updated October 31, 2007
54. Assemble the post . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
55. Slide display into holder . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
56. Plug cable into display unit . . . . . . . . . . . . . . . . . . . . . . . . . . .64
57. Assembling the display . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
58. Attachment points for the display post . . . . . . . . . . . . . . . . . . . . . . .65
59. Assemble the post . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
60. Routing the cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
61. Placement of the display on the arm . . . . . . . . . . . . . . . . . . . . . . .67
62. Routing the cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
63. Connecting the character/graphics display post . . . . . . . . . . . . . . . . . . . .68
64. Routing the character/graphics display cable . . . . . . . . . . . . . . . . . . . .69
65. Installing the character/graphics display . . . . . . . . . . . . . . . . . . . . . .69
66. Placing the post into the filler hole . . . . . . . . . . . . . . . . . . . . . . . .70
67. Connecting the character/graphics display post . . . . . . . . . . . . . . . . . . . .71
68. Routing the cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
69. Placement of the character/graphics display on the arm . . . . . . . . . . . . . . . .72
70. Routing the cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
71. Installing the guidance label . . . . . . . . . . . . . . . . . . . . . . . . . . .73
72. IBM SurePoint Solution display . . . . . . . . . . . . . . . . . . . . . . . . .74
73. Wedge mount for CRT . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
74. Installing the power cord and video cable on a CRT wedge mount . . . . . . . . . . . .75
75. Attaching the CRT to a post mount . . . . . . . . . . . . . . . . . . . . . . . .77
76. Pedestal mounting diagram . . . . . . . . . . . . . . . . . . . . . . . . . . .78
77. Pedestal mounting template . . . . . . . . . . . . . . . . . . . . . . . . . . .79
78. Attaching the short post mounting plate to the pedestal . . . . . . . . . . . . . . . . .80
79. Attaching the three extra feet to the cash drawer . . . . . . . . . . . . . . . . . . .80
80. Attaching the short CRT post mount to the large CRT table post mount . . . . . . . . . . .81
81. Lock inserts and accessories . . . . . . . . . . . . . . . . . . . . . . . . . .82
82. Aligner positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
83. Install a lock insert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
84. Remove a lock insert . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
85. Align the lug with the slot in the lock cylinder . . . . . . . . . . . . . . . . . . . .84
86. Turn the locking screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
87. Installing the keytop labels . . . . . . . . . . . . . . . . . . . . . . . . . . .85
88. Placing the system unit on the vertical stand . . . . . . . . . . . . . . . . . . . .86
89. Attaching the rear latch . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
90. Attaching the bezel latch . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
91. Attaching the pull-out handle . . . . . . . . . . . . . . . . . . . . . . . . . .89
92. Attaching the cable guide . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
93. Positioning the cable guide arm assembly . . . . . . . . . . . . . . . . . . . . .90
94. Attaching the cable guide arm assembly . . . . . . . . . . . . . . . . . . . . . .91
95. Inserting the unit into the service housing . . . . . . . . . . . . . . . . . . . . . .92
96. Installing the I/O tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
97. Extra cord length during routing . . . . . . . . . . . . . . . . . . . . . . . . .94
98. Cable assembly arm with cables securely in place . . . . . . . . . . . . . . . . . .95
99. Cable guide arm assembly latch . . . . . . . . . . . . . . . . . . . . . . . . .96
100. Attaching the back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
101. Routing the cable through the pedestal . . . . . . . . . . . . . . . . . . . . . . .98
102. Location of CMOS jumper—Model 741 and 781 . . . . . . . . . . . . . . . . . . . 101
103. Location of CMOS jumper—Model 721 . . . . . . . . . . . . . . . . . . . . . . 101
104. Character displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
105. CRT displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
106. Controls on 9-in. monochrome display . . . . . . . . . . . . . . . . . . . . . . 104
107. Full-size cash drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
108. Compact cash drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
109. Lock positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
viii SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation Guide
Updated October 31, 2007
110. Cash-drawer depth-adjustment bar . . . . . . . . . . . . . . . . . . . . . . . . 106
111. Using the coin-roll cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
112. Keyboard types for the SurePOS 700 . . . . . . . . . . . . . . . . . . . . . . . 108
113. Manager's lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
114. Example of S1 and S2 function keys . . . . . . . . . . . . . . . . . . . . . . . 109
115. Location of keyboard status-indicator lights . . . . . . . . . . . . . . . . . . . . .110
116. Location of keyboard-V status indicators . . . . . . . . . . . . . . . . . . . . . .110
117. USB keyboard-V volume control . . . . . . . . . . . . . . . . . . . . . . . . . 111
118. Location of mode lock keys . . . . . . . . . . . . . . . . . . . . . . . . . .112
119. Location of system function keys . . . . . . . . . . . . . . . . . . . . . . . .112
120. Location of USB PLU keyboard/display indicators . . . . . . . . . . . . . . . . . .113
121. Location of PLU-keyboard DIP switches . . . . . . . . . . . . . . . . . . . . . .114
122. Location of volume control on USB PLU keyboard/display . . . . . . . . . . . . . . .114
123. Location of system function keys . . . . . . . . . . . . . . . . . . . . . . . .115
124. Reading a magnetic stripe card . . . . . . . . . . . . . . . . . . . . . . . . .115
Figures ix
Updated October 31, 2007
x SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation Guide
Updated October 31, 2007
Tables
1. Models and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
2. Rear icons and definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
3. Port DC loads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
4. Features and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
5. Cash drawer jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . .18
6. Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
7. CMOS jumper and pin location by model . . . . . . . . . . . . . . . . . . . . . 101
8. Keyboard status-indicator lights meanings . . . . . . . . . . . . . . . . . . . . .110
9. Keyboard-V status-indicator lights meanings . . . . . . . . . . . . . . . . . . . . 111
10. USB PLU keyboard/display status-indicators meanings . . . . . . . . . . . . . . . .113
11. Settings for DIP switches SW3 and SW4 . . . . . . . . . . . . . . . . . . . . .114
12. Actions to isolate the cause of a problem . . . . . . . . . . . . . . . . . . . . .118
© Copyright IBM Corp. 2003, 2007 xi
Updated October 31, 2007
xii SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation Guide
Updated October 31, 2007
Preface
About this guide
This guide shows you how to install and operate IBM SurePOS 700 Series. This
book uses the terms 7x1 and 7x2 when referring to SurePOS Models 721, 741,
781, 722, 742, 782.
Who should read this guide
This guide is intended for the person who will install, set up, and manage the
operation of the SurePOS 700 Models.
How this guide is organized
This guide is organized as follows:
Chapter 1, “Introducing the SurePOS 700 Models” provides general
information about the SurePOS 700 models, including descriptions of the
standard and optional features.
Chapter 2, “Installation and system setup” contains information about
installing and setting up the SurePOS 700.
Chapter 3, “Installing internal options” provides information about installing
internal options, such as the fixed disk and feature cards, in the SurePOS 700.
Chapter 4, “Installing external options” provides information about installing
external options, such as the cash drawer and displays, on the SurePOS 700.
Chapter 5, “Diagnostics and configuration settings” provides information
about changing or setting the configuration file of the SurePOS 700
Chapter 6, “Operating POS I/O devices” provides information about how to
operate the I/O devices of the SurePOS 700.
Chapter 7, “Testing” provides information about testing the SurePOS 700.
Appendix A, “Safety information” provides translated safety notices.
Appendix B, “Notices” contains the notices for this guide.
Related publications
The following IBM publications are also available from the IBM Retail and Store
Solutions web site at www.ibm.com/solutions/retail/store.
v Safety Information – Read This First, GA27-4004
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© Copyright IBM Corp. 2003, 2007 xiii
v SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide, SA27-4329
v SurePOS 722/742/782, 723/743/783 Operating System Installation Guide,
GA27-4357
v Point of Sale Options and I/O Devices Service Guide, GC30-9737
v SureMark 4610 Printers User’s Guide, GA27-4151
v SureMark 4610 Printers Hardware Service Guide, GY27-0355
v Point of Sale Subsystem Programming Reference and User’s Guide, SC30-3560
v Point of Sale Subsystem Installation, Keyboards, and Code Pages, GC30-3623
v 4820 SurePoint Solution Planning, Installation and Service Guide, GA27-4231
v 4820 SurePoint Solution System Reference, SA27-4249
Diagnostic programs that are media independent are downloadable from the IBM
Retail and Store Solutions web site at www.ibm.com/solutions/retail/store. The use
of generic drivers from manufacturer web sites is not recommended.
Updated October 31, 2007
Sure POS Models 7x1 and 7x2 important driver information
SurePOS Models 721, 741 and 781 require new POS I/O and LAN drivers. Existing
drivers for Models 4694 and Models 4800 will not work properly with these
products. This notice applies to all operating systems: DOS, 4690, Windows, and
Linux. Additionally, a hard drive image for a predecessor product will not work
properly. Be sure and download the appropriate drivers from the IBM Retail web
site: www.ibm.com/solutions/retail/store.
Uninterruptible power supply option
This product contains a sealed lead acid battery. The battery must be recycled or
disposed of properly.
In the United States, IBM has established a collection process for reuse, recycling,
or proper disposal of used IBM sealed acid batteries. For information about proper
disposal of these batteries, please contact IBM at 1-800-426-4333. Please have the
IBM part number listed on the battery available prior to your call.
For information about disposal of sealed acid batteries outside the United States, go
to the following URL or contact your local waste disposal facility.
http://www.ibm.com/ibm/environment/products/batteryrecycle.shtml
Publications accessibility
The soft-copy version of this guide and other related publications are
accessibility-enabled.
xiv SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation Guide
Updated October 31, 2007
Summary of changes
GA27-4328-04
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This version is retitled to specify the SurePOS 700 models to which this publication
applies.
[artman- More TBD]
Web-only update March, 2007
Added graphics to introduction chapter.
Updated the notices.
GA27-4238-02
This publication provides information about the front-service housing option.
GA27-4328-01
This publication provides information about the following updates to the product:
v New Intel chipset
v USB 2.0 SurePorts
v 3.xGHz capacity
v Availability of WEPOS offering
© Copyright IBM Corp. 2003, 2007 xv
Updated October 31, 2007
xvi SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation Guide
Updated October 31, 2007
Providing feedback
Your feedback is important in helping IBM provide accurate and high-quality
information.
You can use either of these ways to provide feedback:
v Go to http://www.ibm.com/solutions/retail/store. Click Support, then click
Publications. Click the publication comments within the introductory text.
Provide the requested information and your comments. Be sure to include the
name and form number of the document in the [Publication ID] field.
v Print and complete the form at the end of this document. Return the form to IBM
by mail or by giving it to an IBM representative.
If applicable, include a reference to the specific location of the text (for example, the
page or table number) on which you are commenting.
Between major revisions of this document, there might be minor technical updates.
The latest version of this document is available on the Retail Store Solutions Web
site at www.ibm.com/solutions/retail/store/support/publications/.
© Copyright IBM Corp. 2003, 2007 xvii
Updated October 31, 2007
xviii SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation Guide
Updated October 31, 2007
Chapter 1. Introducing the SurePOS 700 Models
The IBM SurePOS Models 721/741/781 and 722/742/782 are offered in a wide
footprint and a narrow footprint. Your packaging options determine the width of the
unit. A unique cover-set feature provides a broad selection of cover options and
colors (see Table 1 on page 2).
Figure 1. Example of the wide and narrow SurePOS 700 series
© Copyright IBM Corp. 2003, 2007 1
Table 1 describes the available models.
Updated October 31, 2007
Table 1. Models and descriptions
Entry products for cost-sensitve applications:
SurePOS 720 Model
4800:
721 VIA C3 1.2 GHz
722 Intel Celeron 2.0 GHz
Value products that balance cost and high performance:
SurePOS 740 Model
4800:
741 Intel Celeron 2.0 GHz
C41 Intel Celeron 2.0 GHz without installed
POS I/O ports
742 Intel Celeron D 326, 2.5 GHz
C42 Intel Celeron D 326, 2.5 GHz without
installed POS I/O ports
E42 Intel Celeron D 326, 2.5 GHz with
Microsoft Windows Embedded for Point of
Service preloaded
High performance products for intensive POS applications:
SurePOS 780 Model
4800:
781 Intel Pentium 4, 2.4 GHz
W81 Intel Pentium 4, 2.4 GHz with Microsoft
Windows XP Professional preloaded
782 Intel Pentium 4 531, 3.0 GHz
For compatibility with your hardware peripherals and software applications, see
“Compatibility” on page 22.
Physical characteristics
This section gives you the physical characteristics for the SurePOS Models
721/741/781 and 722/742/782 as narrow, wide, and wide with uninterruptible power
supply (UPS) models.
Dimensions
The dimensions for the wide and narrow models are as follows:
Footprint Width Depth Height Weight
Wide 442 mm
Narrow 320 mm
Wide with UPS 442 mm
Controls and indicators
Figure 2 on page 3 describes the front panel controls and indicators.
(17.4 in.)
(12.6 in.)
(17.4 in.)
475 mm
(18.7 in.)
475 mm
(18.7 in.)
475 mm
(18.7 in.)
116 mm
(4.6 in.)
116 mm
(4.6 in)
116 mm
(4.6 in.)
11.8 kg
(26 lbs)
10.0 kg
(22 lbs)
17.7 kg
(39 lbs)
2 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation Guide
Updated October 31, 2007
B
A
C
DE FG
Figure 2. Front panel controls and indicators. Note: Use of the front headphone jack
overrides the rear line-out jack.
A Recessed dump switch
B System power switch
C Headphone jack (Models 74* and 78* only)
D Hard disk drive indicator
E Power indicator
F UPS indicator (only with wide footprint and UPS installed; otherwise
covered)
G UPS switch (only with wide footprint and UPS installed; otherwise covered)
Indicators F and G display only if you install the optional UPS.
Note:
Chapter 1. Introducing the SurePOS 700 Models 3
Connectors
Updated October 31, 2007
SurePOS Models 721/741/781 and 722/742/782 offer a unique configuration for
connecting POS input and output (I/O) devices. Most of the POS-specific I/O
function is contained on a riser card that connects into the main processor board.
The SurePOS models support both the RS-485 POS I/O (4694 family), as well as
the powered USB I/O, (IBM SurePOS 700 family). A unique tailgate design, which
includes IBM SurePorts, allows for different configurations of I/O that you can later
upgrade or change in the field. The rear I/O panels are cable-attached to the riser
card.
Note: The front panel of Models 740 and 780 provides one 12V POS USB 2.0 and
two PC USB 2.0 connectors. See Figure 3.
Figure 3. Front panel connectors.
Figure 4 provides an overview of the rear panel for both wide and narrow footprints:
AC D
Figure 4. Overview of rear panel
A UPS and cable connections for wide models only
B IBM SurePorts: USB and/or RS-485 I/O connections
B
C PC I/O on all models
D Power inlet and PCI slots (and serial ports on Models 74* and 78*).
4 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation Guide
Updated October 31, 2007
Figure 5 shows a closer view of the I/O connections that are available on all models
and Table 2 defines the icons on the connections.
Figure 5. Rear view of input/output available on all models
Table 2. Rear icons and definitions
Icon → Definition Icon → Definition
Mouse
IBM PS/2® compatible
keyboard
Printer
Display
Ethernet local area
network (LAN)
USB (USB 1.1 on
Model 721, USB 2.0
on Models 721, 722,
741, 742, 781, and
782)
External serial devices
(such as a scale and
a scanner).
Microphone
Line (audio) in
Line (audio) out
Chapter 1. Introducing the SurePOS 700 Models 5
Updated October 31, 2007
IBM SurePorts Point of Sale connections
Attention
Hot plugging of powered USB devices is not supported.
USB-only configuration: Figure 6 shows the configuration with only USB
connections.
DEFGH
BC
A
Figure 6. USB-only configuration (models 7x1)
DEFGH
BC
A
Figure 7. USB-only configuration (models 7x2)
H, G, F, E, D, and C, B, A
All 12-V powered USB ports, except C, which is a 24-V USB port.
Note: The letters shown on the USB connectors are used to identify the
connector space and the order of connection per card. As an
example, for each card, the system first recognizes a device
connected to the A USB port before recognizing the device
connected to the B USB port. This auto-sensing feature applies to
each card; therefore, the system could recognize card 1, USB port
B, then C, before recognizing the USB port D on card 2.
3A, 3B
IBM cash drawer ports.
Note: Port 3A automatically detects an IBM cash drawer. Customers with
RS-485 scanner, or a secondary RS-485 display.
9A
6 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation Guide
non-IBM cash drawers should read the voltage considerations
described in “Cash drawers” on page 18.
Updated October 31, 2007
RS-485 and USB configuration: Figure 8 shows the RS-485 and USB
configuration.
BC
A
Figure 8. RS-485 and USB configuration
3A, 3B
IBM cash drawer ports.
Note: Port 3A automatically detects an IBM cash drawer. Customers with
non-IBM cash drawers should read the voltage considerations
described in “Cash drawers” on page 18.
IBM RS-485 primary display
4A
79B 4A 5A
5A IBM RS-485 primary POS keyboard
7 RS-485 printer
You cannot connect a RS-485 attached printer and a USB attached
Note:
printer to a unit at the same time. Only one printer can be connected
to the system at a time.
9B
9A,
RS-485 scanner, or a secondary RS-485 display.
C, B, A
USB ports. C (left port) is 24 V, B and A are powered 12 V.
Chapter 1. Introducing the SurePOS 700 Models 7
Cooling
Cooling is provided through forced-air cooling by a fan contained in the power
supply. Air vents must not be blocked, and the vents must have two inches of
clearance from cabinet walls, trash cans, and papers.
Environmental and temperature
The following environmental characteristics apply:
v Operating temperature: +10 to 40°C (+50 to 104°F) with 8% to 80% relative
humidity
v Shipping: -40 to +60°C (-40 to +140°F)
v Storage: 0 to +60°C (32 to +140°F)
Updated October 31, 2007
8 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation Guide
Updated October 31, 2007
Power
Attention
Hot plugging of powered USB devices is not supported.
This section describes the power, power switches and power management.
The power requirements for the SurePOS Models 721/741/781 and 722/742/782:
v Input voltage: 100 - 127 V or 200 - 240 V AC nominal
v Frequency: 50 - 60 Hz, ±3 Hz
v Power consumption: 60 W typical, 200 W max.
Table 3 for the maximum continuous DC load rating for each port.
See
Table 3. Port DC loads.
Notes:
1. Total 12-V current for all external loads is 5 A max. Total 5-V current available for all
external loads is 5 A max.
2. Two printers cannot be attached to the system simultaneously.
3. Only one cash drawer can be activated at any time.
24-V printer ports 3.0 A
38-V printer ports 2.1 A
24-V/38-V cash drawer ports 1.0 A 150 mS pulse
12-V ports (RS-485) 1.0 A/port
12-V port (USB) 1.5 A/port
5-V RS-485 1.0 A/port
5-V PS/2 keyboard/mouse 0.5 A/port
5-V in all USB ports 0.5 A/port
Total 12-V current for all external loads is 5 A maximum.
Total 5-V current for all external loads is 5 A maximum.
Power switch operation
During normal operation, the power switch on the SurePOS 700 Series operates as
you would expect. Push the switch to turn the machine on, push it again and the
unit powers off. There are some exceptions:
1. You can program the switch to operate differently. For example, if your operating
system supports power management, you can program the switch to behave as
a standby or resume switch. For more information, refer to the documentation
included with your operating system or power management software.
2. A delay can occur when powering off, if you press the power button when the
unit is running its power-on self-test (POST).
3. Sometimes you cannot initiate a controlled shutdown because the application or
system is hung. Press and hold the power switch until the unit powers off.
Note: This is not the recommended method of powering off the SurePOS 700
Series. Use it only when no other method is available to power off the
Chapter 1. Introducing the SurePOS 700 Models 9
system. If you power off the unit by pressing and holding the power
switch, some programmed events do not function until the unit is
powered on again. Examples of these programmed events are IBM Wake
on LAN®, and others.
Uninterruptible power supply (optional)
The technical characteristics of the uninterruptible power supply (UPS) are as
follows:
v Capacity: 500 VA/300 W
v Run time: 2.5 minutes minimum at full-rated (500 VA) load with a new,
fully-charged battery
v Output voltage in battery mode: 113 V AC ± 10% for low range; 220 V AC ± 10%
for high range.
v Frequency (in backup mode): 60 Hz ±3 Hz for line frequency > 55 Hz; 50 Hz ±3
Hz for line frequency < 55 Hz (output waveform is a stepped sinewave
approximation)
v Transfer time: <8 ms typical, 10 ms max, AC to battery
characteristics of the batteries are as follows:
The
v Replaceable by persons with typical PC hardware upgrade skills.
v Recharge time is 8 hours typical, with a maximum of 16 hours for a fully depleted
battery.
v Battery type is 12-V, 5-AH, sealed, leak-proof, maintenance-free lead-acid type.
Updated October 31, 2007
Battery life
With a new, fully-charged battery, the UPS is capable of delivering full output for 2.5
minutes. Typical POS configurations require much less power. A typical system unit
with LCD operator display can last 15 minutes with a new, fully charged battery,
depending on print activity and 60 minutes if the terminal is in standby mode. The
battery charge capacity decreases over time and this decrease is accelerated by
heavy usage. Regular deep discharges of the battery can dramatically reduce its
useful service life. The useful life of a battery in a typical environment is one to
three years.
Input voltage
The UPS option cannot sense low- versus high-line voltages. Separate units are
designed for low- and high-line voltages. Units cannot be converted between high-
and low-line voltage. Figure 10 on page 12 shows the power outlets and connectors
of the UPS.
Attention: Damage to the UPS will occur if incorrect line voltage is applied to the
unit.
System unit interface
The UPS has an RS-232 (EIA 232)-compatible output that can connect to one of
the system unit RS-232 ports to communicate UPS status (AC power loss, low
battery) to the operating system (OS), or application. The interface is compatible
with the Microsoft Windows default UPS implementations.
10 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation Guide
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