IBM 4800-741, SurePOS 721, SurePOS 741, SurePOS 781, SurePOS 722 Hardware Service Manual

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SurePOS 700 Seri es

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SurePOS 700-721/741/781, 722/742/782 Hardw are

Service Guide

SA27-4329-04Updated July 14, 2008

SurePOS 700 Seri es

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SurePOS 700-721/741/781, 722/742/782 Hardw are

Service Guide

SA27-4329-04Updated July 14, 2008

Updated July 14, 2008

Note

Before using this information and the product it supports, be sure to read the general information under Appendix B, “Safety information,” on page 97 and Appendix C, “Notices,” on page 103.

Fourth Edition (October 2007)

This edition applies to SurePOS 700 Models 721/741/781 and 722/742/782. Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at

http://www.ibm.com/solutions/retail/store/support. Click Publications. A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address

your comments to: IBM Corporation

Retail Store Solutions Information Development Department ZBDA PO Box 12195 Research Triangle Park, North Carolina 27709 USA

you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you

When supply in any way it believes appropriate without incurring any obligation to you.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Updated July 14, 2008

Contents

|| ||

Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi

About this guide . . . . . . . . . . . . . . . . . . . . . . . . .xi

Who should use this guide . . . . . . . . . . . . . . . . . . . .xi

How this guide is organized . . . . . . . . . . . . . . . . . . .xi

Related publications . . . . . . . . . . . . . . . . . . . . . .xi

Sure POS Models 7x1 and 7x2 important driver information . . . . . . . . xii

Publications accessibility . . . . . . . . . . . . . . . . . . . . . xii

Summary of changes . . . . . . . . . . . . . . . . . . . . . . xiii

July 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

October, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . xiii

March, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

August, 2006 . . . . . . . . . . . . . . . . . . . . . . . . . xiii

March, 2006 . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

July, 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Providing feedback . . . . . . . . . . . . . . . . . . . . . . .xv

Chapter 1. Introducing the SurePOS 700 Models . . . . . . . . . . . .1

Physical characteristics . . . . . . . . . . . . . . . . . . . . . .2

Dimensions . . . . . . . . . . . . . . . . . . . . . . . . .2

Controls and indicators . . . . . . . . . . . . . . . . . . . . .2

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . .4

Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Environmental and temperature . . . . . . . . . . . . . . . . . .8

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Power switch operation . . . . . . . . . . . . . . . . . . . . .9

Uninterruptible power supply (optional) . . . . . . . . . . . . . . .10

Power management . . . . . . . . . . . . . . . . . . . . . .12

Features and options . . . . . . . . . . . . . . . . . . . . . .13

Video function . . . . . . . . . . . . . . . . . . . . . . . .15

Local area network . . . . . . . . . . . . . . . . . . . . . .15

Audio and headphones . . . . . . . . . . . . . . . . . . . . .15

PC I/O . . . . . . . . . . . . . . . . . . . . . . . . . . .16

System memory . . . . . . . . . . . . . . . . . . . . . . .16

Optional USB DASD . . . . . . . . . . . . . . . . . . . . . .16

USB support . . . . . . . . . . . . . . . . . . . . . . . . .16

Unique software interface . . . . . . . . . . . . . . . . . . . .17

I/O devices . . . . . . . . . . . . . . . . . . . . . . . . . .17

Cash drawers . . . . . . . . . . . . . . . . . . . . . . . .18

Voltage setting for the 4689 DBCS SurePOS Receipt Journal printer . . . .19

Powered USB connectors . . . . . . . . . . . . . . . . . . . .20

System and driver support . . . . . . . . . . . . . . . . . . . . .21

Operating systems . . . . . . . . . . . . . . . . . . . . . .21

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . .21

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . .22

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . .22

Software . . . . . . . . . . . . . . . . . . . . . . . . . .22

Updated July 14, 2008

Calling for service . . . . . . . . . . . . . . . . . . . . . . . .23

Chapter 2. Removal and replacement procedures . . . . . . . . . . .25

Before you begin . . . . . . . . . . . . . . . . . . . . . . . .26

Cables, connectors, and headphones . . . . . . . . . . . . . . . .26

Connecting your cash drawer to SurePOS Models 721, 741, and 781 . . . . .27

Removing the slanted I/O trays . . . . . . . . . . . . . . . . . . .28

Removing the covers . . . . . . . . . . . . . . . . . . . . . .29

Removing the top plate . . . . . . . . . . . . . . . . . . . . . .32

Removing the CD-ROM . . . . . . . . . . . . . . . . . . . . .33

Removing the hard disk drive . . . . . . . . . . . . . . . . . . .36

Removing the exhaust fan (Models 742 and 782 only) . . . . . . . . . .38

Replacing the insulating rubber seal (Models 722, 742, and 782 only) . . . . .39

Removing the spline . . . . . . . . . . . . . . . . . . . . . . .41

Removing the I/O modules . . . . . . . . . . . . . . . . . . . .42

Removing the I/O module holders . . . . . . . . . . . . . . . . . .43

Removing the air duct (Models 722, 74x, 78x, and C4x) . . . . . . . . . .44

Removing the processor fan (Models 742, 782 only) . . . . . . . . . . .45

Removing the heat sink and processor . . . . . . . . . . . . . . . .45

Removing the control switch card . . . . . . . . . . . . . . . . . .47

Removing the power supply . . . . . . . . . . . . . . . . . . . .48

Removing the riser card . . . . . . . . . . . . . . . . . . . . .49

Removing the planar . . . . . . . . . . . . . . . . . . . . . . .54

Removing the UPS . . . . . . . . . . . . . . . . . . . . . . .56

Removing the expansion housing . . . . . . . . . . . . . . . . . .58

Removing the UPS battery . . . . . . . . . . . . . . . . . . . .60

Removing the front USB card . . . . . . . . . . . . . . . . . . .61

Removing the memory modules . . . . . . . . . . . . . . . . . .62

Removing the front service housing components (wide models only) . . . . .64

Removing the system and bezel latches . . . . . . . . . . . . . .64

Removing the pull-out handle . . . . . . . . . . . . . . . . . .66

Removing the cable guide . . . . . . . . . . . . . . . . . . . .66

Removing the cable guide arm assembly . . . . . . . . . . . . . .67

Chapter 3. Problem determination . . . . . . . . . . . . . . . . .73

Preliminary checklist . . . . . . . . . . . . . . . . . . . . . . .73

Problem isolation . . . . . . . . . . . . . . . . . . . . . . . .74

Special tools requirements . . . . . . . . . . . . . . . . . . . .75

Using the RAID application . . . . . . . . . . . . . . . . . . . .75

Determining a hard drive failure . . . . . . . . . . . . . . . . . .75

Replacing and rebuilding a hard drive . . . . . . . . . . . . . . .77

Accessing the RAID setup menu . . . . . . . . . . . . . . . . .77

Chapter 4. Diagnostics and configuration settings . . . . . . . . . .79

Service and diagnostics . . . . . . . . . . . . . . . . . . . . .79

Using the BIOS setup program . . . . . . . . . . . . . . . . . . .79

Navigation and menus . . . . . . . . . . . . . . . . . . . . .79

Saving settings . . . . . . . . . . . . . . . . . . . . . . . .80

Boot device order . . . . . . . . . . . . . . . . . . . . . . .80

Restoring CMOS default settings . . . . . . . . . . . . . . . . . .80

Appendix A. Parts catalog . . . . . . . . . . . . . . . . . . . .83

Assembly 1: Models 721, 741 and 781 . . . . . . . . . . . . . . . .84

Assembly 2: Models 722, 742, and 782 . . . . . . . . . . . . . . . .88

Assembly 3: Slanted I/O tray . . . . . . . . . . . . . . . . . . . .92

Assembly 4: Front service assembly . . . . . . . . . . . . . . . . .94

iv SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Line cord assemblies . . . . . . . . . . . . . . . . . . . . . .96

Appendix B. Safety information . . . . . . . . . . . . . . . . . .97

Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . 103

Electronic emission notices . . . . . . . . . . . . . . . . . . . . 105

Federal Communications Commission (FCC) statement . . . . . . . . 105

European Union EMC Directive conformance statement . . . . . . . . 105

Industry Canada Class A Emission Compliance statement . . . . . . . 106

Avis de conformité aux normes d’Industrie Canada . . . . . . . . . . 106

Germany . . . . . . . . . . . . . . . . . . . . . . . . . 106

Australia and New Zealand . . . . . . . . . . . . . . . . . . . 106

Chinese Class A warning statement . . . . . . . . . . . . . . . . 107

Japanese power line harmonics compliance statement . . . . . . . . . 107

Japanese Voluntary Control Council for Interference (VCCI) statement 107

Korean communications statement . . . . . . . . . . . . . . . . 107

Taiwanese Class A warning statement . . . . . . . . . . . . . . . 108

Taiwan contact information . . . . . . . . . . . . . . . . . . . . 108

Cable ferrite requirement . . . . . . . . . . . . . . . . . . . . . 108

Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . . 108

Product Recycling and disposal . . . . . . . . . . . . . . . . . . 109

Battery return program . . . . . . . . . . . . . . . . . . . . . .110

For Taiwan: . . . . . . . . . . . . . . . . . . . . . . . . .110

For the European Union: . . . . . . . . . . . . . . . . . . . . 111

For California: . . . . . . . . . . . . . . . . . . . . . . . . 111

Flat panel displays . . . . . . . . . . . . . . . . . . . . . . .112

Monitors and workstations . . . . . . . . . . . . . . . . . . . .112

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .112

Appendix D. Intel software license agreement (final, single user) . . . .113

Important - read before copying, installing or using . . . . . . . . . . .113

Ownership of software and copyrights . . . . . . . . . . . . . . .113

Limited media warranty . . . . . . . . . . . . . . . . . . . .113

Exclusion of other warranties . . . . . . . . . . . . . . . . . .113

Limitation of liability . . . . . . . . . . . . . . . . . . . . . .114

Termination of this agreement . . . . . . . . . . . . . . . . . .114

Applicable laws . . . . . . . . . . . . . . . . . . . . . . .114

Government restricted rights . . . . . . . . . . . . . . . . . .114

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Part number index . . . . . . . . . . . . . . . . . . . . . . .119

Contents v

Updated July 14, 2008

vi SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Figures

1. Example of the wide and narrow SurePOS 700 series . . . . . . . . . . . . . . . . .1

2. Front panel controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . .3

3. Front panel connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

4. Overview of rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

5. Rear view of input/output available on all models . . . . . . . . . . . . . . . . . . .5

6. USB-only configuration (models 7x1) . . . . . . . . . . . . . . . . . . . . . . . .6

7. USB-only configuration (models 7x2) . . . . . . . . . . . . . . . . . . . . . . . .6

8. RS-485 and USB configuration . . . . . . . . . . . . . . . . . . . . . . . . . .7

9. Location of UPS configuration switches . . . . . . . . . . . . . . . . . . . . . .11

10. UPS rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

11. Setting the cash drawer using the jumper override . . . . . . . . . . . . . . . . . .18

12. Location of printer jumper on the I/O card . . . . . . . . . . . . . . . . . . . . . .19

13. Example of the powered USB port . . . . . . . . . . . . . . . . . . . . . . . .20

14. Serial number and machine information . . . . . . . . . . . . . . . . . . . . . .23

15. Processor power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

16. Removing the slanted I/O tray . . . . . . . . . . . . . . . . . . . . . . . . . .28

17. Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

18. Opening the modesty cover . . . . . . . . . . . . . . . . . . . . . . . . . . .30

19. Replacing the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

20. To p plate screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

21. Opening units with front-service housing . . . . . . . . . . . . . . . . . . . . . .33

22. Removing the CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

23. Example of serial ATA connector (Model C42 only) . . . . . . . . . . . . . . . . . .35

24. Hard disk drive and brackets . . . . . . . . . . . . . . . . . . . . . . . . . .37

25. Master and slave connectors . . . . . . . . . . . . . . . . . . . . . . . . . .37

26. Exhaust fan (Models 742, and 782 only) . . . . . . . . . . . . . . . . . . . . . .38

27. Location of alignment pen holes . . . . . . . . . . . . . . . . . . . . . . . . .39

28. Location of alignment pen holes . . . . . . . . . . . . . . . . . . . . . . . . .40

29. Removing the spline . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

30. Opened I/O latch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

31. I/O module holders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

32. Removing the air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

33. Processor fan and levers . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

34. Heat sink and processor . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

35. Removing the control switch card . . . . . . . . . . . . . . . . . . . . . . . . .47

36. Removing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . .48

37. Example of Model 742 and 782 processor power cable . . . . . . . . . . . . . . . . .48

38. Removing feature cards . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

39. Serial connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

40. Removing the I/O card cables . . . . . . . . . . . . . . . . . . . . . . . . . .50

41. Power connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

42. Dump switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

43. Riser card latch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

44. Example of stand-offs . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

45. Planar location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

46. Power supply housing bracket . . . . . . . . . . . . . . . . . . . . . . . . . .56

47. Lifting the bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

48. Removing the UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

49. Position of system unit and expansion housing . . . . . . . . . . . . . . . . . . . .58

50. Prying the expansion housing latch upward . . . . . . . . . . . . . . . . . . . . .59

51. Removing the UPS battery . . . . . . . . . . . . . . . . . . . . . . . . . . .60

52. Removing the front USB card . . . . . . . . . . . . . . . . . . . . . . . . . .61

53. Opening the memory module latches . . . . . . . . . . . . . . . . . . . . . . .62

Updated July 14, 2008

54. Replacing the memory modules . . . . . . . . . . . . . . . . . . . . . . . . .63

55. Removing the system latch . . . . . . . . . . . . . . . . . . . . . . . . . . .64

56. Removing the bezel latch . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

57. Attaching the pull-out handle . . . . . . . . . . . . . . . . . . . . . . . . . .66

58. Removing the cable guide . . . . . . . . . . . . . . . . . . . . . . . . . . .67

59. Positioning the cable guide arm assembly . . . . . . . . . . . . . . . . . . . . .68

60. Attaching the cable guide arm assembly . . . . . . . . . . . . . . . . . . . . . .69

61. Extra cord length during routing . . . . . . . . . . . . . . . . . . . . . . . . .70

62. Cable assembly arm with cables securely in place . . . . . . . . . . . . . . . . . .71

63. RAID hard drive failure pop-up . . . . . . . . . . . . . . . . . . . . . . . . . .75

64. Disk drive failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

65. Boot up warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

66. Example of the RAID setup menu . . . . . . . . . . . . . . . . . . . . . . . .78

67. Location of CMOS jumper—Model 741 and 781 . . . . . . . . . . . . . . . . . . .81

68. Location of CMOS jumper—Model 721 . . . . . . . . . . . . . . . . . . . . . . .81

viii SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Tables

1. Models and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

2. Rear icons and definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

3. Port DC loads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

4. Features and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

5. Cash drawer jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . .18

6. Actions to isolate the cause of a problem . . . . . . . . . . . . . . . . . . . . . .74

7. CMOS jumper and pin location by model . . . . . . . . . . . . . . . . . . . . . .81

8. Power cords for all models . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Updated July 14, 2008

x SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Preface

About this guide

This guide describes the removal and replacement procedures for the IBM SurePOS 700 Models 721/741/781 and 722/742/782, which are commonly referred to in this guide as the SurePOS 700.

Who should use this guide

This guide is to be used by trained point-of-sale equipment service representatives.

How this guide is organized

This guide is organized as follows:

v Chapter 1, “Introducing the SurePOS 700 Models,” on page 1 describes the

physical dimensions, features, and options of the product.

v Chapter 2, “Removal and replacement procedures,” on page 25 describes the

replacement and removal procedures.

v Chapter 3, “Problem determination,” on page 73 describes the problem

determination procedures.

v Chapter 4, “Diagnostics and configuration settings,” on page 79 describes the

BIOS setup and other control procedures.

v Appendix A, “Parts catalog,” on page 83 lists part numbers for field-replacable

units (FRUs).

v Appendix C, “Notices,” on page 103 contains trademarks that are referenced in

the guide and other miscellaneous notices.

v Appendix B, “Safety information,” on page 97 contains translations of the safety

notices.

Related publications

The following IBM publications are also available from the IBM Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/store/support.

v Safety Information – Read This First, GA27-4004

| |

v SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation

Guide, GA27-4328

v SurePOS 722/742/782, 723/743/783 Operating System Installation Guide,

GA27-4357

v Point of Sale Options and I/O Devices Service Guide, GC30-9737 v SureMark 4610 Printers User’s Guide, GA27-4151 v SureMark 4610 Printers Hardware Service Guide, GY27-0355 v Point of Sale Subsystem Programming Reference and User’s Guide, SC30-3560 v Point of Sale Subsystem Installation, Keyboards, and Code Pages, GC30-3623 v 4820 SurePoint Solution Planning, Installation and Service Guide, GA27-4231 v 4820 SurePoint Solution System Reference, SA27-4249

Additional information on the CANPOS keyboard is located in the following publication:

v SurePOS 500/600 Series Systems: Planning, Installation and Operation Guide,

GA27-4254

Sure POS Models 7x1 and 7x2 important driver information

SurePOS Models 7x1 and 7x2 require new POS input/output (I/O) and local area network (LAN) drivers. Existing drivers for Models 4694 and Models 4800 will not work properly with these products. This notice applies to all operating systems: DOS, 4690, Microsoft Windows, and Linux. Additionally, a hard drive image for a predecessor product will not work properly. Be sure to download the appropriate drivers from the IBM Retail Web site at http://www.ibm.com/solutions/retail/store/ support.

Publications accessibility

The softcopy version of this guide and other related publications are accessibility enabled.

Updated July 14, 2008

xii SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Summary of changes

July 2008

October, 2007

| |

March, 2007

August, 2006

March, 2006

(GA27-4328-04) Added new FRU numbers.

This version (GA27-4328-04) is retitled to specify the SurePOS 700 models to which this publication applies.

Updated Introduction

Updated notices.

Minor wording updates.

This update provides the RoHS-compliant field replacement part numbers.

This version (SA27-4329-02) contains removal and replacement information and field-replacement unit numbers for the front-service housing option.

July, 2005

This version (SA27-4329-01) documents the addition of the SurePOS 700 Models 722, 742, and 782 and other model variations.

Updated July 14, 2008

xiv SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Providing feedback

Your feedback is important in helping IBM provide accurate and high-quality information.

You can use either of these ways to provide feedback:

v Go to http://www.ibm.com/solutions/retail/store. Click Support, then click

Publications. Click the publication comments within the introductory text.

Provide the requested information and your comments. Be sure to include the

name and form number of the document in the [Publication ID] field.

v Print and complete the form at the end of this document. Return the form to IBM

by mail or by giving it to an IBM representative.

If applicable, include a reference to the specific location of the text (for example, the page or table number) on which you are commenting.

Between major revisions of this document, there might be minor technical updates. The latest version of this document is available on the Retail Store Solutions Web site at www.ibm.com/solutions/retail/store/support/publications/.

Updated July 14, 2008

xvi SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Chapter 1. Introducing the SurePOS 700 Models

The IBM SurePOS 720 are offered in a wide footprint and a narrow footprint. Your packaging options determine the width of the unit. A unique cover-set feature provides a broad selection of cover options and colors (see Table 1 on page 2).

Figure 1. Example of the wide and narrow SurePOS 700 series

Table 1 describes the available models.

Updated July 14, 2008

Table 1. Models and descriptions

Entry products for cost-sensitve applications:

SurePOS 720 Model 4800:

721 VIA C3 1.2 GHz 722 Intel Celeron 2.0 GHz

Value products that balance cost and high performance:

SurePOS 740 Model 4800:

741 Intel Celeron 2.0 GHz C41 Intel Celeron 2.0 GHz without installed

POS I/O ports 742 Intel Celeron D 326, 2.5 GHz C42 Intel Celeron D 326, 2.5 GHz without

installed POS I/O ports E42 Intel Celeron D 326, 2.5 GHz with

Microsoft Windows Embedded for Point of

Service preloaded

High performance products for intensive POS applications:

SurePOS 780 Model 4800:

781 Intel Pentium 4, 2.4 GHz W81 Intel Pentium 4, 2.4 GHz with Microsoft

Windows XP Professional preloaded 782 Intel Pentium 4 531, 3.0 GHz

For compatibility with your hardware peripherals and software applications, see “Compatibility” on page 22.

Physical characteristics

This section gives you the physical characteristics for the SurePOS 720 as narrow, wide, and wide with uninterruptible power supply (UPS) models.

Dimensions

The dimensions for the wide and narrow models are as follows:

Footprint Width Depth Height Weight

Wide 442 mm

Narrow 320 mm

Wide with UPS 442 mm

Controls and indicators

Figure 2 on page 3 describes the front panel controls and indicators.

(17.4

(12.6

(17.4

in.)

475 mm

in.)

(18.7 475 mm

in.)

(18.7 475 mm

in.)

(18.7

116 mm

in.)

(4.6 116 mm

in)

(4.6 116 mm

in.)

(4.6

11.8 kg

lbs)

(26

10.0 kg

lbs)

(22

17.7 kg

lbs)

(39

2 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

DE FG

Figure 2. Front panel controls and indicators. Note: Use of the front headphone jack overrides the rear line-out jack.

A Recessed dump switch B System power switch C Headphone jack (Models 74* and 78* only) D Hard disk drive indicator E Power indicator F UPS indicator (only with wide footprint and UPS installed; otherwise

covered)

G UPS switch (only with wide footprint and UPS installed; otherwise covered)

Indicators F and G display only if you install the optional UPS.

Note:

Chapter 1. Introducing the SurePOS 700 Models 3

Connectors

Updated July 14, 2008

SurePOS 720 offer a unique configuration for connecting POS input and output (I/O) devices. Most of the POS-specific I/O function is contained on a riser card that connects into the main processor board.

The SurePOS models support both the RS-485 POS I/O (4694 family), as well as the powered USB I/O, (IBM SurePOS 700 family). A unique tailgate design, which includes IBM SurePorts, allows for different configurations of I/O that you can later upgrade or change in the field. The rear I/O panels are cable-attached to the riser card.

Note: The front panel of Models 740 and 780 provides one 12V POS USB 2.0 and

two PC USB 2.0 connectors. See Figure 3.

Figure 3. Front panel connectors.

Figure 4 provides an overview of the rear panel for both wide and narrow footprints:

AC D

Figure 4. Overview of rear panel

A UPS and cable connections for wide models only B IBM SurePorts: USB and/or RS-485 I/O connections

C PC I/O on all models D Power inlet and PCI slots (and serial ports on Models 74* and 78*).

4 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Figure 5 shows a closer view of the I/O connections that are available on all models and Table 2 defines the icons on the connections.

Figure 5. Rear view of input/output available on all models

Table 2. Rear icons and definitions

Icon → Definition Icon → Definition

Mouse

IBM PS/2® compatible keyboard

Printer

Display

Ethernet local area network (LAN)

USB (USB 1.1 on Model 721, USB 2.0 on Models 721, 722, 741, 742, 781, and

782)

External serial devices (such as a scale and a scanner).

Microphone

Line (audio) in

Line (audio) out

Chapter 1. Introducing the SurePOS 700 Models 5

Updated July 14, 2008

IBM SurePorts Point of Sale connections

Attention

Hot plugging of powered USB devices is not supported.

USB-only configuration: Figure 6 shows the configuration with only USB

connections.

DEFGH

Figure 6. USB-only configuration (models 7x1)

DEFGH

Figure 7. USB-only configuration (models 7x2)

H, G, F, E, D, and C, B, A

All 12-V powered USB ports, except C, which is a 24-V USB port.

Note: The letters shown on the USB connectors are used to identify the

connector space and the order of connection per card. As an example, for each card, the system first recognizes a device connected to the A USB port before recognizing the device connected to the B USB port. This auto-sensing feature applies to each card; therefore, the system could recognize card 1, USB port B, then C, before recognizing the USB port D on card 2.

3A, 3B

IBM cash drawer ports.

Note: Port 3A automatically detects an IBM cash drawer. Customers with

RS-485 scanner, or a secondary RS-485 display.

6 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

non-IBM cash drawers should read the voltage considerations described in “Cash drawers” on page 18.

Updated July 14, 2008

RS-485 and USB configuration: Figure 8 shows the RS-485 and USB

configuration.

Figure 8. RS-485 and USB configuration

3A, 3B

IBM cash drawer ports.

Note: Port 3A automatically detects an IBM cash drawer. Customers with

non-IBM cash drawers should read the voltage considerations described in “Cash drawers” on page 18.

IBM RS-485 primary display

79B 4A 5A

5A IBM RS-485 primary POS keyboard 7 RS-485 printer

You cannot connect a RS-485 attached printer and a USB attached

Note:

printer to a unit at the same time. Only one printer can be connected to the system at a time.

9A,

RS-485 scanner, or a secondary RS-485 display.

C, B, A

USB ports. C (left port) is 24 V, B and A are powered 12 V.

Chapter 1. Introducing the SurePOS 700 Models 7

Cooling

Cooling is provided through forced-air cooling by a fan contained in the power supply. Air vents must not be blocked, and the vents must have two inches of clearance from cabinet walls, trash cans, and papers.

Environmental and temperature

The following environmental characteristics apply:

v Operating temperature: +10 to 40°C (+50 to 104°F) with 8% to 80% relative

humidity

v Shipping: -40 to +60°C (-40 to +140°F) v Storage: 0 to +60°C (32 to +140°F)

Updated July 14, 2008

8 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Power

Attention

Hot plugging of powered USB devices is not supported.

This section describes the power, power switches and power management.

The power requirements for the SurePOS 720:

v Input voltage: 100 - 127 V or 200 - 240 V AC nominal v Frequency: 50 - 60 Hz, ±3 Hz v Power consumption: 60 W typical, 200 W max.

Table 3 for the maximum continuous DC load rating for each port.

See

Table 3. Port DC loads.

Notes:

1. Total 12-V current for all external loads is 5 A max. Total 5-V current available for all external loads is 5 A max.

2. Two printers cannot be attached to the system simultaneously.

3. Only one cash drawer can be activated at any time.

24-V printer ports 3.0 A 38-V printer ports 2.1 A 24-V/38-V cash drawer ports 1.0 A 150 mS pulse 12-V ports (RS-485) 1.0 A/port 12-V port (USB) 1.5 A/port 5-V RS-485 1.0 A/port 5-V PS/2 keyboard/mouse 0.5 A/port 5-V in all USB ports 0.5 A/port

Total 12-V current for all external loads is 5 A maximum.

Total 5-V current for all external loads is 5 A maximum.

Power switch operation

During normal operation, the power switch on the SurePOS 700 Series operates as you would expect. Push the switch to turn the machine on, push it again and the unit powers off. There are some exceptions:

1. You can program the switch to operate differently. For example, if your operating system supports power management, you can program the switch to behave as a standby or resume switch. For more information, refer to the documentation included with your operating system or power management software.

2. A delay can occur when powering off, if you press the power button when the unit is running its power-on self-test (POST).

3. Sometimes you cannot initiate a controlled shutdown because the application or system is hung. Press and hold the power switch until the unit powers off.

Note: This is not the recommended method of powering off the SurePOS 700

Series. Use it only when no other method is available to power off the

Chapter 1. Introducing the SurePOS 700 Models 9

system. If you power off the unit by pressing and holding the power switch, some programmed events do not function until the unit is powered on again. Examples of these programmed events are IBM Wake on LAN®, and others.

Uninterruptible power supply (optional)

The technical characteristics of the uninterruptible power supply (UPS) are as follows:

v Capacity: 500 VA/300 W v Run time: 2.5 minutes minimum at full-rated (500 VA) load with a new,

fully-charged battery

v Output voltage in battery mode: 113 V AC ± 10% for low range; 220 V AC ± 10%

for high range.

v Frequency (in backup mode): 60 Hz ±3 Hz for line frequency > 55 Hz; 50 Hz ±3

Hz for line frequency < 55 Hz (output waveform is a stepped sinewave approximation)

v Transfer time: <8 ms typical, 10 ms max, AC to battery

characteristics of the batteries are as follows:

The

v Replaceable by persons with typical PC hardware upgrade skills. v Recharge time is 8 hours typical, with a maximum of 16 hours for a fully depleted

battery.

v Battery type is 12-V, 5-AH, sealed, leak-proof, maintenance-free lead-acid type.

Updated July 14, 2008

Battery life

With a new, fully-charged battery, the UPS is capable of delivering full output for 2.5 minutes. Typical POS configurations require much less power. A typical system unit with LCD operator display can last 15 minutes with a new, fully charged battery, depending on print activity and 60 minutes if the terminal is in standby mode. The battery charge capacity decreases over time and this decrease is accelerated by heavy usage. Regular deep discharges of the battery can dramatically reduce its useful service life. The useful life of a battery in a typical environment is one to three years.

Input voltage

The UPS option cannot sense low- versus high-line voltages. Separate units are designed for low- and high-line voltages. Units cannot be converted between high- and low-line voltage. Figure 10 on page 12 shows the power outlets and connectors of the UPS.

Attention: Damage to the UPS will occur if incorrect line voltage is applied to the

unit.

System unit interface

The UPS has an RS-232 (EIA 232)-compatible output that can connect to one of the system unit RS-232 ports to communicate UPS status (AC power loss, low battery) to the operating system (OS), or application. The interface is compatible with the Microsoft Windows default UPS implementations.

10 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Configuration switches

The DIP switches are located on the front panel of the UPS subassembly (see A in Figure 9). These switches allow you to select whether the ON or OFF state of the connected system unit controls the operation of the UPS during an AC power outage.

Standalone mode: When both switches are set to the OFF or the up position

(factory default), the UPS always enters battery mode during an AC outage. The unit remains in battery mode until AC is restored or until the battery is discharged.

On-battery and low-battery signals are available to the associated system when an

RS-232 cable connection is in place, but there is no control of the UPS from the system unit. This mode of operation is typical for the standby type of power supplies commonly found in the marketplace.

Host-dependent mode: The host-dependent mode is when both DIP switches are

set in the ON or down position. During an AC outage, the UPS does not remain in battery mode for more than five seconds unless there is an active RS-232 connection present from a powered-on system unit. If the system unit is powered on, the UPS remains in standby mode. If the system unit is powered off, the unit does not stay in standby mode. When AC power is restored, AC power is again available at the UPS output. This setting is useful for situations where systems units are powered down at the close of business and the main store power is also shut down. This setting prevents the UPS from switching into standby mode and discharging the battery when the store power is removed.

Figure 9. Location of UPS configuration switches

Chapter 1. Introducing the SurePOS 700 Models 11

Updated July 14, 2008

Figure 10. UPS rear view. A: Circuit breaker; B: Power inlet; C: RS-232 port ; D: AC outlets

Power management

Power management on the SurePOS 720 is based on the standard desktop PC model. Depending on OS and drivers used, all models are capable of being placed into a standby state with AC power applied. Protection from AC power events is provided by an optional UPS that can be integrated into the wide-footprint unit. Support is provided for the following industry standards and conventions:

v ACPI - APM v Wake on LAN v Wake on real-time clock alarm v Wake on PS/2 keyboard/mouse

12 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Features and options

Table 4. Features and options

SurePOS 720, Model 4800-721

Attribute

CPU VIA C3 1.2

GHz/133MHz

Chipset Intel 815E/ICH2 Intel 845GV,

Memory PC133-MHz

SDRAM, 128 MB standard 512 MB max 2 sockets

NVRAM 128 KB Hard disk

(optional)

CD- ROM

Zero or one 40 GB or larger ATA100/7200 RPM

External USB Internal 24X IDE; external USB; boot support included (All optional)

Video Analog, VGA

interface only, no

DVI

Integrated into chipset

Dual display support via PCI feature card option Video

64 MB max, shared with system memory memory

Audio- Front

Audio

None

Mic in, Line in/out

-Rear PC I/O PS/2 keyboard

PS/2 mouse PS/2 mouse PS/2 mouse

No USB on front

2x PC USB 1.1 on

rear

2x RS-232 (unpowered)

LAN Intel Ethernet 10/100

Wake on LAN® enabled

Wireless support by feature card

SurePOS 720, Model 4800-722

Intel Celeron™ 2.0 GHz,

ICH4 DDR 333-MHz Max 256 MB

standard 2 GB max, 2 sockets

SurePOS 740, Model 4800-741

Intel Celeron

2.0 GHz/400 MHz

Intel 845GV/ICH4

SurePOS 740, Model 4800-742

Intel Celeron D 326 2.5 GHz

Intel 915GV, ICH6R

DDR2 533-MHz, 256 MB standard 2 GB max, 2 sockets

Zero, one or two 40 GB or larger

Zero, one or two SATA-I/7200RPM;

40GB ATA100/7200 RPM

Analog VGA, standard DVI with adapter card option

Front headphone jack

1 powered USB 2.0 port

1 powered USB

2.0; 2 PC USB 2.0 on front 2x PC USB 2.0 on front

2x USB 2.0 on rear 2x USB 2.0 on

rear

4x RS-232 (unpowered)

parallel printer

SurePOS 780, Model 4800-781

Intel Pentium®4

2.4 GHz/533Mhz

Intel 845GV/ICH4

DDR 333-MHz Max 512 MB standard 2 GB max, 2 sockets

One standard or two 80 GB or larger ATA100/7200 RPM

1 powered USB

2.0 port on front 2x PC USB 2.0 on front

2x USB 2.0 on rear

4x RS-232 (unpowered)

SurePOS 780, Model 4800-782

Intel Pentium 4 531 3.0 GHz

Intel 915GV, ICH6R

DDR2 533-MHz Max 256 MB standard 2 GB max, 2 sockets

SATA-I/ 7200RPM:

standard, 2 optional

1 powered USB 2.0; 2 PC USB 2.0

2x USB 2.0 on rear

4x RS-232 (unpowered)

Chapter 1. Introducing the SurePOS 700 Models 13

Table 4. Features and options (continued)

SurePOS 720, Model 4800-721

Attribute

SurePOS 720, Model 4800-722

Slots

2 PCI (no ISA) Approx. 1/2 length (195 mm/7.6 in.

max)

Diskette Drive

DVD or CD- RW

Standby power

SurePOS 740, Model

SurePOS 740, Model 4800-742

4800-741

2 PCI or 1 PCI and 1 x1 Lane PCI Express

External USB optional

External USB

Internal UPS (optional – wide only)

Updated July 14, 2008

SurePOS 780, Model 4800-781

2 PCI (no ISA) Approx. 1/2 length (195 mm/7.6 in. max)

SurePOS 780, Model 4800-782

2 PCI or 1 PCI and 1 x1 Lane PCI Express

14 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Video function

The integrated chipset on the system board provides the video function. Video storage uses system DRAM and utilizes technology that provides extra video memory as needed and releases it back to the operating system when not in use.

Using the BIOS setup, you can permanently allocate memory to system memory or to video memory. All video subsystems support modes up to 1600 x 1200 resolution.

Video drivers are available for many versions of Windows and Linux; support for the 4690 is embedded in the operating system. DOS uses the video subsystem in standard DOS modes.

Local area network

IBM provides special local area network (LAN) drivers for the SurePOS 720, without requiring different drivers for different boards. The product is shipped with integrated, auto-sensing 10/100 Mbps Ethernet support and uses Intel LAN hardware.

Note: Existing LAN drivers for 4694, and earlier models of 4800 are not compatible

with SurePOS 720.

Other LAN information is as follows:

v Support is provided for Dynamic Host Configuration Protocol (DHCP) and

Preboot Execution Environment (PXE), but not for the Remote Program Load (RPL) or Novell NetWare protocols

v Wireless connectivity is offered through the use of an added PCI feature card v Compatibility is provided for the following industry standards:

– IEEE 802.3i 10Base-T/100Base-T physical layer interface – IEEE 802.3u auto negotiation

Audio and headphones

The SurePOS 720 of products contain an AC97 compatible audio subsystem. The product is capable of driving conventional speakers or headphones with the line-out output, but cannot drive non-powered speakers (such as the early models of the 4820 display with optional speaker kit). Connecting headphones to the front audio jack disconnects the line-out jack on the rear.

PC speaker tones are coupled into the audio subsystem (line-out).

Note: The front headphone jack is not available on Models 721 and 722.

1. Depends upon your operating system.

Chapter 1. Introducing the SurePOS 700 Models 15

PC I/O

Updated July 14, 2008

The core chipsets have standard interfaces for the following devices:

v PS/2 keyboard and mouse v Parallel printer v Two RS-232 ports

Models 741, 742, 781 and 782 contain two additional RS-232 channels. Drivers are required to enable these ports (for all operating systems) and are available through the support page on the Web (http://www.ibm.com/solutions/retail/store/support and then select support.) . Because these ports are PCI devices and fully Plug and Play compliant, applications must use OS and BIOS calls to discover their locations in the system’s I/O map. Also, these applications must be able to share the PCI interrupt structure, if interrupt support is required.

v USB

– Model 721 supports two PC USB 1.1 compatible ports on the rear – Model 741 and Model 781 support two PC USB 2.0 compatible ports on the

rear, and an additional two PC USB 2.0 ports on the front. These models also have a powered 12V POS/USB port on the front, which is driven by the USB controller on the riser card.

– Model 742, and 782 support two PC USB 2.0 compatible ports on the rear

and two additional USB 2.0 ports on the front. These models also have a powered 12V POS/USB port on the front (except Model 722), which is driven by the USB controller card on the planar.

Note:

System memory

All system boards have two memory sockets. The factory-installed base memory occupies one of the sockets. An empty socket depends upon the initial order for base memory. Use only memory provided by IBM Retail. Note that not all third-party memory modules work with every product. IBM performs extensive life and reliability testing to insure that the memory offered by IBM will operate correctly over all voltage and temperature ranges.

Optional USB DASD

External USB drives, such as HDD/ZIP, diskette or memory key, operate with the product; IBM provides USB boot support. Yo u have to test any specific USB device not offered by IBM Retail prior to use. This requirement is especially necessary due to the implementation differences between drive suppliers.

USB support

The SurePOS 720 contain two different USB subsystems. The base subsystem is implemented on the main processor board and uses the core USB support provided by the motherboard chipset. Model 721 supports the USB 1.1 standard; Models 741, 742, 781 and 782 support the USB 2.0 standard. All motherboard USB controllers are Universal Host Controller Interface (UHCI) compliant.

USB 1.1 devices can be used with USB 2.0 ports (at USB 1.1 speeds), and

USB 2.0 devices will work on USB 1.1 ports (at USB 1.1 speeds).

Models 7x1

The POS USB PC ports are all driven from the POS riser card and comply with the USB 1.1 standard. These controllers are all OHCI compliant (except those machines containing the front-powered POS USB 2.0 port).

16 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Models 7x2

The POS USB PC ports are all driven from the POS riser card and comply with the USB 2.0 standard. These controllers are all Universal Host Controller Interface (UHCI) or Enhanced Host Controller Interface (EHCI) compliant.

Unique software interface

For the software programmer, the SurePOS 720 appear as a PCI-based PC system unit with the usual PC peripherals . The unique POS function is packaged on the PCI riser card. The following unique functions are also provided in the system unit:

v Two PCI feature card slots or optionally on the Models 742 and 782, 1 PCI and 1

x1 Lane PCI Express feature card slots

v 128 KB of nonvolatile random access memory (NVRAM) v A ROM that connects to the system ROM during POST to provide additional

function and information

v An interface to the RS-485 (EIA 485) subsystem, if the system is equipped with

RS-485 ports. IBM drivers and operating systems isolate these changes from the application.

v An interface to the POS USB subsystem. IBM drivers and operating systems

isolate these changes from the application.

I/O devices

SurePOS 720 support a wide range of displays, keyboards, printers, cash drawers, and scanners. See the IBM Retail Stores Web site at http://www.ibm.com/solutions/ retail/store/support,

Additional I/O information is available in the following publications:

Note:

for a list of currently supported devices.

USB I/O devices

SurePOS 700 Series: Options and I/O Devices Service Guide, SY27-0392

RS-485 I/O devices

Store Systems POST I/O Devices Installation and Operation Guide, GA27-4028

Chapter 1. Introducing the SurePOS 700 Models 17

Cash drawers

Updated July 14, 2008

The SurePOS 720 are preconfigured from the factory to work correctly with all IBM cash drawers. In this automatic mode, the system can correctly detect the difference between IBM 24-V and IBM 38-V cash drawers. Cash drawer port 3A provides auto-sensing function for an IBM cash drawer.

Note: Automatic mode sets the cash drawer operating voltage for both cash drawer

ports. If you connect a 24-V cash drawer to port 3A and connect a second drawer, it must also be a 24-V drawer.

If you are using a non-IBM drawer, the automatic mode will not work correctly, and damage to either the cash drawer, system unit, or both is possible. If a customer has two connected cash drawers, both drawers must be the same voltage.

You can configure the cash drawer voltage (24 V or 38 V) by using the configuration options on the POS configuration setup program or with the jumper override. Figure 11 shows the location of the cash drawer voltage jumper on the riser card and a diagram with the position of the jumpers.

JP2 JP3 3 2 1

Figure 11 . Setting the cash drawer using the jumper override. Tip: Using Adobe Acrobat, you can magnify the digital picture to see a close-up view of the card

Table 5 provides the correct jumper settings for the 24 V and 38 V cash drawers:

Table 5. Cash drawer jumper settings

Voltage Jumper JP2 Jumper JP3

Automatic setup (default) Not used 2-3 Manual 24 V 2-3 1-2 Manual 38 V 1-2 1-2

18 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Voltage setting for the 4689 DBCS SurePOS Receipt Journal printer

To operate correctly with the SurePOS Models 721, 741, and 781, customers with the 4689 DBCS SurePOS Receipt Journal printer must set the printer voltage to 24 V. All other RS-485 printers will work correctly with the SurePOS 700 at the default setting of 38 V.

To configure the printer voltage to 24 V, you set the jumpers JP1 and JP2. Both jumpers must have the same setting. Select pins 1-2 for 38 V (default) or pins 2–3 for 24 V. Figure 12 shows the location of the printer jumper.

38 24

JP1 JP2

Figure 12. Location of printer jumper on the I/O card. Tip: Using Adobe Acrobat, you can magnify the digital picture to see a close-up view of the card.

Chapter 1. Introducing the SurePOS 700 Models 19

Powered USB connectors

The powered USB connectors provide additional power from the host to devices that require more power than is available from the USB standard Type A connector. As shown in Figure 13, additional power is supplied through another set of contacts that are contained within the powered USB connector.

The powered USB receptacle consists of two connectors that are integrated within a common shielded housing. These two connectors are stacked vertically inside the common housing. The upper connector contains four contacts that are used for powering the attached device. The lower connector is a fully compliant USB Type A connector capable of mating with either a standard USB Type A plug or a powered USB plug. In other words, the bottom half of the connectors are standard USB Type A ports to which USB I/O devices can be attached.

Updated July 14, 2008

Figure 13. Example of the powered USB port. A is the power section of the connector and B is the standard USB section of connector.

Powered USB connectors provide the following features:

v Additional power for USB POS I/O devices needing more than 5 V. v Unique keying and color coding of the 12-V and 24-V connectors, which prevents

unintentionally attaching a connector to the wrong type of port.

v Positive mechanical retention latch between the plug and receptacle to prevent

inadvertent disconnections.

Non-POS I/O devices

The SurePOS 720 support most of the following non-POS I/O devices:

v Many, but not all, USB mass-storage devices such as diskette drives, CD-ROM,

and memory key. Lack of standardization precludes a list of the devices that are not supported. Boot mode is supported for most devices that support USB boot.

v IBM VGA monitors (CRT and LCD) v Industry-standard PC keyboards, mice, and printers v Standard USB and RS-232 devices with appropriate drivers, software, and

operating systems

20 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

System and driver support

This section describes the supported operating systems, BIOS information, and driver requirements.

Operating systems

SurePOS 720 support the following operating systems:

v 4690 OS V4R1 v Windows 2000/SPx v Windows XP/SP2 v WEPOS (Windows XP Embedded for Point of Service v IBM Retail Environment for SUSE Version 2 Novell Linux v PC DOS

Problem resolution procedures typically require the installation of the latest

Note:

fix pack.

Drivers

Driver packages are available on the IBM Web site (http://www.ibm.com/solutions/ retail/store/support) for download for all supported operating systems. A complete list is provided on the web site. Drivers are provided for video, LAN, USB, audio, RS-232 (if required) and POS I/O. In many cases, the default drivers shipped with the operating system will be satisfactory.

BIOS

SurePOS 720 use a technology that allows an upgradeable BIOS. IBM provides utilities to upgrade the BIOS and updates are published on the support Web site. You are responsible to perform BIOS upgrades as required. BIOS upgrades are not covered by IBM warranties or maintenance agreements.

Chapter 1. Introducing the SurePOS 700 Models 21

Compatibility

Hardware

Software

Updated July 14, 2008

To ensure that the SurePOS 720 operate smoothly with any previous hardware equipment and software programs, carefully review the following requirements.

v All cash drawers. Customers with non-IBM cash drawers must use the POS I/O

configuration screen or jumper override to set the correct operating voltage. Failure to do so may damage the cash drawer or the system unit. See “Cash drawers” on page 18.

v 4820 DVI displays (Models 741, 742, 781 and 782 only) require a video card

that supports Digital Video Interactive (DVI). The output port is installed in the feature card slot. Note:DVI displays are only supported on Models 741 and 781.

v 4820 displays with the integrated speaker feature require a PCI audio card

with integrated speaker amplification.

v The maximum length of PCI card slots is 195 mm (7.5 in.).

v New and unique drivers for all operating systems are required for all

functions in the product.

v Software migration considerations:

– DOS:

- New LAN drivers are required, with modifications to LAN configuration files such as PROTOCOL.INI

- Modifications are required to CONFIG.SYS and AUTOEXEC.BAT

Applications with hardcoded routines to specific interrupt request (IRQ) levels,

–

I/O addresses, might experience migration problems.

– Applications requiring COM ports 3 or greater must be capable of using a PCI

compliant, Plug and Play device that uses the shared interrupt architecture. – Third-party memory modules do not work with every product. – Windows and Linux:

- Reinstall the operating system.

- After Windows is installed, install the appropriate drivers (downloaded from the IBM Web site), and then install the applications.

- Existing operating system images for the 4694 or previous models of 4800 are not compatible with the SurePOS 720. However, after you install the operating system, typical HDD imaging utilities should operate correctly.

7x2 IBM 4690 OS must be Version 4, Release 1

–

Redundant Array of Inexpensive Disks (RAID) program (Models 742 and 782 only)

The RAID2 function provides support for redundant hard disk drives. Supported only on the Microsoft Windows operating systems, RAID provides an error message should one of the two hard disk drives experience a failure. For more information, see the IBM SurePOS 700 Software Installation Guide.

2. Also referred to as the Redundant Array of Independent Disks

22 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Calling for service

When you call IBM for warranty information or service, be sure to have the serial number, machine type and model number available.

Figure 14 shows the location of this information on the SurePOS 720

Figure 14. Serial number and machine information

Note: Both positions A and B show the serial number and machine type-model

number.

Chapter 1. Introducing the SurePOS 700 Models 23

Updated July 14, 2008

24 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide

Updated July 14, 2008

Chapter 2. Removal and replacement procedures