IBM 4800-741, SurePOS 721, SurePOS 741, SurePOS 781, SurePOS 722 Hardware Service Manual
...
SurePOS 700 Seri es
SurePOS 700-721/741/781, 722/742/782
Hardw are
Service Guide
SA27-4329-04Updated July 14, 2008
SurePOS 700 Seri es
SurePOS 700-721/741/781, 722/742/782
Hardw are
Service Guide
SA27-4329-04Updated July 14, 2008
Updated July 14, 2008
Note
Before using this information and the product it supports, be sure to read the general information under Appendix B, “Safety
information,” on page 97 and Appendix C, “Notices,” on page 103.
Fourth Edition (October 2007)
This edition applies to SurePOS 700 Models 721/741/781 and 722/742/782.
Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at
http://www.ibm.com/solutions/retail/store/support. Click Publications.
A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address
your comments to:
IBM Corporation
Retail Store Solutions Information Development
Department ZBDA
PO Box 12195
Research Triangle Park, North Carolina 27709 USA
you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you
When
supply in any way it believes appropriate without incurring any obligation to you.
© Copyright International Business Machines Corporation 2003, 2008.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Updated July 14, 2008
Contents
||
||
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi
About this guide . . . . . . . . . . . . . . . . . . . . . . . . .xi
Who should use this guide . . . . . . . . . . . . . . . . . . . .xi
How this guide is organized . . . . . . . . . . . . . . . . . . .xi
Related publications . . . . . . . . . . . . . . . . . . . . . .xi
Sure POS Models 7x1 and 7x2 important driver information . . . . . . . . xii
Publications accessibility . . . . . . . . . . . . . . . . . . . . . xii
Summary of changes . . . . . . . . . . . . . . . . . . . . . . xiii
July 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
October, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . xiii
March, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
August, 2006 . . . . . . . . . . . . . . . . . . . . . . . . . xiii
March, 2006 . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
July, 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Providing feedback . . . . . . . . . . . . . . . . . . . . . . .xv
Chapter 1. Introducing the SurePOS 700 Models . . . . . . . . . . . .1
Physical characteristics . . . . . . . . . . . . . . . . . . . . . .2
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . .2
Controls and indicators . . . . . . . . . . . . . . . . . . . . .2
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . .4
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Environmental and temperature . . . . . . . . . . . . . . . . . .8
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Power switch operation . . . . . . . . . . . . . . . . . . . . .9
Uninterruptible power supply (optional) . . . . . . . . . . . . . . .10
Power management . . . . . . . . . . . . . . . . . . . . . .12
Features and options . . . . . . . . . . . . . . . . . . . . . .13
Video function . . . . . . . . . . . . . . . . . . . . . . . .15
Local area network . . . . . . . . . . . . . . . . . . . . . .15
Audio and headphones . . . . . . . . . . . . . . . . . . . . .15
PC I/O . . . . . . . . . . . . . . . . . . . . . . . . . . .16
System memory . . . . . . . . . . . . . . . . . . . . . . .16
Optional USB DASD . . . . . . . . . . . . . . . . . . . . . .16
USB support . . . . . . . . . . . . . . . . . . . . . . . . .16
Unique software interface . . . . . . . . . . . . . . . . . . . .17
I/O devices . . . . . . . . . . . . . . . . . . . . . . . . . .17
Cash drawers . . . . . . . . . . . . . . . . . . . . . . . .18
Voltage setting for the 4689 DBCS SurePOS Receipt Journal printer . . . .19
Powered USB connectors . . . . . . . . . . . . . . . . . . . .20
System and driver support . . . . . . . . . . . . . . . . . . . . .21
Operating systems . . . . . . . . . . . . . . . . . . . . . .21
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . .21
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . .22
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . .22
Software . . . . . . . . . . . . . . . . . . . . . . . . . .22
© Copyright IBM Corp. 2003, 2008 iii
Updated July 14, 2008
Calling for service . . . . . . . . . . . . . . . . . . . . . . . .23
Chapter 2. Removal and replacement procedures . . . . . . . . . . .25
Before you begin . . . . . . . . . . . . . . . . . . . . . . . .26
Cables, connectors, and headphones . . . . . . . . . . . . . . . .26
Connecting your cash drawer to SurePOS Models 721, 741, and 781 . . . . .27
Removing the slanted I/O trays . . . . . . . . . . . . . . . . . . .28
Removing the covers . . . . . . . . . . . . . . . . . . . . . .29
Removing the top plate . . . . . . . . . . . . . . . . . . . . . .32
Removing the CD-ROM . . . . . . . . . . . . . . . . . . . . .33
Removing the hard disk drive . . . . . . . . . . . . . . . . . . .36
Removing the exhaust fan (Models 742 and 782 only) . . . . . . . . . .38
Replacing the insulating rubber seal (Models 722, 742, and 782 only) . . . . .39
Removing the spline . . . . . . . . . . . . . . . . . . . . . . .41
Removing the I/O modules . . . . . . . . . . . . . . . . . . . .42
Removing the I/O module holders . . . . . . . . . . . . . . . . . .43
Removing the air duct (Models 722, 74x, 78x, and C4x) . . . . . . . . . .44
Removing the processor fan (Models 742, 782 only) . . . . . . . . . . .45
Removing the heat sink and processor . . . . . . . . . . . . . . . .45
Removing the control switch card . . . . . . . . . . . . . . . . . .47
Removing the power supply . . . . . . . . . . . . . . . . . . . .48
Removing the riser card . . . . . . . . . . . . . . . . . . . . .49
Removing the planar . . . . . . . . . . . . . . . . . . . . . . .54
Removing the UPS . . . . . . . . . . . . . . . . . . . . . . .56
Removing the expansion housing . . . . . . . . . . . . . . . . . .58
Removing the UPS battery . . . . . . . . . . . . . . . . . . . .60
Removing the front USB card . . . . . . . . . . . . . . . . . . .61
Removing the memory modules . . . . . . . . . . . . . . . . . .62
Removing the front service housing components (wide models only) . . . . .64
Removing the system and bezel latches . . . . . . . . . . . . . .64
Removing the pull-out handle . . . . . . . . . . . . . . . . . .66
Removing the cable guide . . . . . . . . . . . . . . . . . . . .66
Removing the cable guide arm assembly . . . . . . . . . . . . . .67
Chapter 3. Problem determination . . . . . . . . . . . . . . . . .73
Preliminary checklist . . . . . . . . . . . . . . . . . . . . . . .73
Problem isolation . . . . . . . . . . . . . . . . . . . . . . . .74
Special tools requirements . . . . . . . . . . . . . . . . . . . .75
Using the RAID application . . . . . . . . . . . . . . . . . . . .75
Determining a hard drive failure . . . . . . . . . . . . . . . . . .75
Replacing and rebuilding a hard drive . . . . . . . . . . . . . . .77
Accessing the RAID setup menu . . . . . . . . . . . . . . . . .77
Chapter 4. Diagnostics and configuration settings . . . . . . . . . .79
Service and diagnostics . . . . . . . . . . . . . . . . . . . . .79
Using the BIOS setup program . . . . . . . . . . . . . . . . . . .79
Navigation and menus . . . . . . . . . . . . . . . . . . . . .79
Saving settings . . . . . . . . . . . . . . . . . . . . . . . .80
Boot device order . . . . . . . . . . . . . . . . . . . . . . .80
Restoring CMOS default settings . . . . . . . . . . . . . . . . . .80
Appendix A. Parts catalog . . . . . . . . . . . . . . . . . . . .83
Assembly 1: Models 721, 741 and 781 . . . . . . . . . . . . . . . .84
Assembly 2: Models 722, 742, and 782 . . . . . . . . . . . . . . . .88
Assembly 3: Slanted I/O tray . . . . . . . . . . . . . . . . . . . .92
Assembly 4: Front service assembly . . . . . . . . . . . . . . . . .94
iv SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
Updated July 14, 2008
Line cord assemblies . . . . . . . . . . . . . . . . . . . . . .96
Appendix B. Safety information . . . . . . . . . . . . . . . . . .97
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . 103
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 105
Federal Communications Commission (FCC) statement . . . . . . . . 105
European Union EMC Directive conformance statement . . . . . . . . 105
Industry Canada Class A Emission Compliance statement . . . . . . . 106
Avis de conformité aux normes d’Industrie Canada . . . . . . . . . . 106
Germany . . . . . . . . . . . . . . . . . . . . . . . . . 106
Australia and New Zealand . . . . . . . . . . . . . . . . . . . 106
Chinese Class A warning statement . . . . . . . . . . . . . . . . 107
Japanese power line harmonics compliance statement . . . . . . . . . 107
Japanese Voluntary Control Council for Interference (VCCI) statement 107
Korean communications statement . . . . . . . . . . . . . . . . 107
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 108
Taiwan contact information . . . . . . . . . . . . . . . . . . . . 108
Cable ferrite requirement . . . . . . . . . . . . . . . . . . . . . 108
Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . . 108
Product Recycling and disposal . . . . . . . . . . . . . . . . . . 109
Battery return program . . . . . . . . . . . . . . . . . . . . . .110
For Taiwan: . . . . . . . . . . . . . . . . . . . . . . . . .110
For the European Union: . . . . . . . . . . . . . . . . . . . . 111
For California: . . . . . . . . . . . . . . . . . . . . . . . . 111
Flat panel displays . . . . . . . . . . . . . . . . . . . . . . .112
Monitors and workstations . . . . . . . . . . . . . . . . . . . .112
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .112
Appendix D. Intel software license agreement (final, single user) . . . .113
Important - read before copying, installing or using . . . . . . . . . . .113
Copyright license . . . . . . . . . . . . . . . . . . . . . . .113
Ownership of software and copyrights . . . . . . . . . . . . . . .113
Limited media warranty . . . . . . . . . . . . . . . . . . . .113
Exclusion of other warranties . . . . . . . . . . . . . . . . . .113
Limitation of liability . . . . . . . . . . . . . . . . . . . . . .114
Termination of this agreement . . . . . . . . . . . . . . . . . .114
Applicable laws . . . . . . . . . . . . . . . . . . . . . . .114
Government restricted rights . . . . . . . . . . . . . . . . . .114
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Part number index . . . . . . . . . . . . . . . . . . . . . . .119
Contents v
Updated July 14, 2008
vi SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
Updated July 14, 2008
Figures
1. Example of the wide and narrow SurePOS 700 series . . . . . . . . . . . . . . . . .1
2. Front panel controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . .3
3. Front panel connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
4. Overview of rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
5. Rear view of input/output available on all models . . . . . . . . . . . . . . . . . . .5
6. USB-only configuration (models 7x1) . . . . . . . . . . . . . . . . . . . . . . . .6
7. USB-only configuration (models 7x2) . . . . . . . . . . . . . . . . . . . . . . . .6
8. RS-485 and USB configuration . . . . . . . . . . . . . . . . . . . . . . . . . .7
9. Location of UPS configuration switches . . . . . . . . . . . . . . . . . . . . . .11
10. UPS rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
11. Setting the cash drawer using the jumper override . . . . . . . . . . . . . . . . . .18
12. Location of printer jumper on the I/O card . . . . . . . . . . . . . . . . . . . . . .19
13. Example of the powered USB port . . . . . . . . . . . . . . . . . . . . . . . .20
14. Serial number and machine information . . . . . . . . . . . . . . . . . . . . . .23
15. Processor power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
16. Removing the slanted I/O tray . . . . . . . . . . . . . . . . . . . . . . . . . .28
17. Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
18. Opening the modesty cover . . . . . . . . . . . . . . . . . . . . . . . . . . .30
19. Replacing the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
20. To p plate screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
21. Opening units with front-service housing . . . . . . . . . . . . . . . . . . . . . .33
22. Removing the CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
23. Example of serial ATA connector (Model C42 only) . . . . . . . . . . . . . . . . . .35
24. Hard disk drive and brackets . . . . . . . . . . . . . . . . . . . . . . . . . .37
25. Master and slave connectors . . . . . . . . . . . . . . . . . . . . . . . . . .37
26. Exhaust fan (Models 742, and 782 only) . . . . . . . . . . . . . . . . . . . . . .38
27. Location of alignment pen holes . . . . . . . . . . . . . . . . . . . . . . . . .39
28. Location of alignment pen holes . . . . . . . . . . . . . . . . . . . . . . . . .40
29. Removing the spline . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
30. Opened I/O latch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
31. I/O module holders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
32. Removing the air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
33. Processor fan and levers . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
34. Heat sink and processor . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
35. Removing the control switch card . . . . . . . . . . . . . . . . . . . . . . . . .47
36. Removing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . .48
37. Example of Model 742 and 782 processor power cable . . . . . . . . . . . . . . . . .48
38. Removing feature cards . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
39. Serial connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
40. Removing the I/O card cables . . . . . . . . . . . . . . . . . . . . . . . . . .50
41. Power connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
42. Dump switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
43. Riser card latch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
44. Example of stand-offs . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
45. Planar location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
46. Power supply housing bracket . . . . . . . . . . . . . . . . . . . . . . . . . .56
47. Lifting the bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
48. Removing the UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
49. Position of system unit and expansion housing . . . . . . . . . . . . . . . . . . . .58
50. Prying the expansion housing latch upward . . . . . . . . . . . . . . . . . . . . .59
51. Removing the UPS battery . . . . . . . . . . . . . . . . . . . . . . . . . . .60
52. Removing the front USB card . . . . . . . . . . . . . . . . . . . . . . . . . .61
53. Opening the memory module latches . . . . . . . . . . . . . . . . . . . . . . .62
© Copyright IBM Corp. 2003, 2008 vii
Updated July 14, 2008
54. Replacing the memory modules . . . . . . . . . . . . . . . . . . . . . . . . .63
55. Removing the system latch . . . . . . . . . . . . . . . . . . . . . . . . . . .64
56. Removing the bezel latch . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
57. Attaching the pull-out handle . . . . . . . . . . . . . . . . . . . . . . . . . .66
58. Removing the cable guide . . . . . . . . . . . . . . . . . . . . . . . . . . .67
59. Positioning the cable guide arm assembly . . . . . . . . . . . . . . . . . . . . .68
60. Attaching the cable guide arm assembly . . . . . . . . . . . . . . . . . . . . . .69
61. Extra cord length during routing . . . . . . . . . . . . . . . . . . . . . . . . .70
62. Cable assembly arm with cables securely in place . . . . . . . . . . . . . . . . . .71
63. RAID hard drive failure pop-up . . . . . . . . . . . . . . . . . . . . . . . . . .75
64. Disk drive failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
65. Boot up warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
66. Example of the RAID setup menu . . . . . . . . . . . . . . . . . . . . . . . .78
67. Location of CMOS jumper—Model 741 and 781 . . . . . . . . . . . . . . . . . . .81
68. Location of CMOS jumper—Model 721 . . . . . . . . . . . . . . . . . . . . . . .81
viii SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
Updated July 14, 2008
Tables
1. Models and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
2. Rear icons and definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
3. Port DC loads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
4. Features and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
5. Cash drawer jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . .18
6. Actions to isolate the cause of a problem . . . . . . . . . . . . . . . . . . . . . .74
7. CMOS jumper and pin location by model . . . . . . . . . . . . . . . . . . . . . .81
8. Power cords for all models . . . . . . . . . . . . . . . . . . . . . . . . . . .96
© Copyright IBM Corp. 2003, 2008 ix
Updated July 14, 2008
x SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
Updated July 14, 2008
Preface
About this guide
This guide describes the removal and replacement procedures for the IBM
SurePOS 700 Models 721/741/781 and 722/742/782, which are commonly referred
to in this guide as the SurePOS 700.
Who should use this guide
This guide is to be used by trained point-of-sale equipment service representatives.
How this guide is organized
This guide is organized as follows:
v Chapter 1, “Introducing the SurePOS 700 Models,” on page 1 describes the
physical dimensions, features, and options of the product.
v Chapter 2, “Removal and replacement procedures,” on page 25 describes the
replacement and removal procedures.
v Chapter 3, “Problem determination,” on page 73 describes the problem
determination procedures.
v Chapter 4, “Diagnostics and configuration settings,” on page 79 describes the
BIOS setup and other control procedures.
v Appendix A, “Parts catalog,” on page 83 lists part numbers for field-replacable
units (FRUs).
v Appendix C, “Notices,” on page 103 contains trademarks that are referenced in
the guide and other miscellaneous notices.
v Appendix B, “Safety information,” on page 97 contains translations of the safety
notices.
v
Related publications
The following IBM publications are also available from the IBM Retail Store
Solutions Web site at http://www.ibm.com/solutions/retail/store/support.
v Safety Information – Read This First, GA27-4004
|
|
|
|
|
|
|
|
|
|
|
© Copyright IBM Corp. 2003, 2008 xi
v SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation
Guide, GA27-4328
v SurePOS 722/742/782, 723/743/783 Operating System Installation Guide,
GA27-4357
v Point of Sale Options and I/O Devices Service Guide, GC30-9737
v SureMark 4610 Printers User’s Guide, GA27-4151
v SureMark 4610 Printers Hardware Service Guide, GY27-0355
v Point of Sale Subsystem Programming Reference and User’s Guide, SC30-3560
v Point of Sale Subsystem Installation, Keyboards, and Code Pages, GC30-3623
v 4820 SurePoint Solution Planning, Installation and Service Guide, GA27-4231
v 4820 SurePoint Solution System Reference, SA27-4249
Additional information on the CANPOS keyboard is located in the following
publication:
v SurePOS 500/600 Series Systems: Planning, Installation and Operation Guide,
GA27-4254
Sure POS Models 7x1 and 7x2 important driver information
SurePOS Models 7x1 and 7x2 require new POS input/output (I/O) and local area
network (LAN) drivers. Existing drivers for Models 4694 and Models 4800 will not
work properly with these products. This notice applies to all operating systems:
DOS, 4690, Microsoft Windows, and Linux. Additionally, a hard drive image for a
predecessor product will not work properly. Be sure to download the appropriate
drivers from the IBM Retail Web site at http://www.ibm.com/solutions/retail/store/
support.
Publications accessibility
The softcopy version of this guide and other related publications are accessibility
enabled.
Updated July 14, 2008
xii SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
Updated July 14, 2008
Summary of changes
July 2008
|
|
October, 2007
|
|
|
March, 2007
August, 2006
March, 2006
(GA27-4328-04) Added new FRU numbers.
This version (GA27-4328-04) is retitled to specify the SurePOS 700 models to
which this publication applies.
Updated Introduction
Updated notices.
Minor wording updates.
This update provides the RoHS-compliant field replacement part numbers.
This version (SA27-4329-02) contains removal and replacement information and
field-replacement unit numbers for the front-service housing option.
July, 2005
This version (SA27-4329-01) documents the addition of the SurePOS 700 Models
722, 742, and 782 and other model variations.
© Copyright IBM Corp. 2003, 2008 xiii
Updated July 14, 2008
xiv SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
Updated July 14, 2008
Providing feedback
Your feedback is important in helping IBM provide accurate and high-quality
information.
You can use either of these ways to provide feedback:
v Go to http://www.ibm.com/solutions/retail/store. Click Support, then click
Publications. Click the publication comments within the introductory text.
Provide the requested information and your comments. Be sure to include the
name and form number of the document in the [Publication ID] field.
v Print and complete the form at the end of this document. Return the form to IBM
by mail or by giving it to an IBM representative.
If applicable, include a reference to the specific location of the text (for example, the
page or table number) on which you are commenting.
Between major revisions of this document, there might be minor technical updates.
The latest version of this document is available on the Retail Store Solutions Web
site at www.ibm.com/solutions/retail/store/support/publications/.
© Copyright IBM Corp. 2003, 2008 xv
Updated July 14, 2008
xvi SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
Updated July 14, 2008
Chapter 1. Introducing the SurePOS 700 Models
The IBM SurePOS 720 are offered in a wide footprint and a narrow footprint. Your
packaging options determine the width of the unit. A unique cover-set feature
provides a broad selection of cover options and colors (see Table 1 on page 2).
Figure 1. Example of the wide and narrow SurePOS 700 series
© Copyright IBM Corp. 2003, 2008 1
Table 1 describes the available models.
Updated July 14, 2008
Table 1. Models and descriptions
Entry products for cost-sensitve applications:
SurePOS 720 Model
4800:
721 VIA C3 1.2 GHz
722 Intel Celeron 2.0 GHz
Value products that balance cost and high performance:
SurePOS 740 Model
4800:
741 Intel Celeron 2.0 GHz
C41 Intel Celeron 2.0 GHz without installed
POS I/O ports
742 Intel Celeron D 326, 2.5 GHz
C42 Intel Celeron D 326, 2.5 GHz without
installed POS I/O ports
E42 Intel Celeron D 326, 2.5 GHz with
Microsoft Windows Embedded for Point of
Service preloaded
High performance products for intensive POS applications:
SurePOS 780 Model
4800:
781 Intel Pentium 4, 2.4 GHz
W81 Intel Pentium 4, 2.4 GHz with Microsoft
Windows XP Professional preloaded
782 Intel Pentium 4 531, 3.0 GHz
For compatibility with your hardware peripherals and software applications, see
“Compatibility” on page 22.
Physical characteristics
This section gives you the physical characteristics for the SurePOS 720 as narrow,
wide, and wide with uninterruptible power supply (UPS) models.
Dimensions
The dimensions for the wide and narrow models are as follows:
Footprint Width Depth Height Weight
Wide 442 mm
Narrow 320 mm
Wide with UPS 442 mm
Controls and indicators
Figure 2 on page 3 describes the front panel controls and indicators.
(17.4
(12.6
(17.4
in.)
in.)
in.)
475 mm
in.)
(18.7
475 mm
in.)
(18.7
475 mm
in.)
(18.7
116 mm
in.)
(4.6
116 mm
in)
(4.6
116 mm
in.)
(4.6
11.8 kg
lbs)
(26
10.0 kg
lbs)
(22
17.7 kg
lbs)
(39
2 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
Updated July 14, 2008
B
A
C
DE FG
Figure 2. Front panel controls and indicators. Note: Use of the front headphone jack
overrides the rear line-out jack.
A Recessed dump switch
B System power switch
C Headphone jack (Models 74* and 78* only)
D Hard disk drive indicator
E Power indicator
F UPS indicator (only with wide footprint and UPS installed; otherwise
covered)
G UPS switch (only with wide footprint and UPS installed; otherwise covered)
Indicators F and G display only if you install the optional UPS.
Note:
Chapter 1. Introducing the SurePOS 700 Models 3
Connectors
Updated July 14, 2008
SurePOS 720 offer a unique configuration for connecting POS input and output
(I/O) devices. Most of the POS-specific I/O function is contained on a riser card that
connects into the main processor board.
The SurePOS models support both the RS-485 POS I/O (4694 family), as well as
the powered USB I/O, (IBM SurePOS 700 family). A unique tailgate design, which
includes IBM SurePorts, allows for different configurations of I/O that you can later
upgrade or change in the field. The rear I/O panels are cable-attached to the riser
card.
Note: The front panel of Models 740 and 780 provides one 12V POS USB 2.0 and
two PC USB 2.0 connectors. See Figure 3.
Figure 3. Front panel connectors.
Figure 4 provides an overview of the rear panel for both wide and narrow footprints:
AC D
Figure 4. Overview of rear panel
A UPS and cable connections for wide models only
B IBM SurePorts: USB and/or RS-485 I/O connections
B
C PC I/O on all models
D Power inlet and PCI slots (and serial ports on Models 74* and 78*).
4 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
Updated July 14, 2008
Figure 5 shows a closer view of the I/O connections that are available on all models
and Table 2 defines the icons on the connections.
Figure 5. Rear view of input/output available on all models
Table 2. Rear icons and definitions
Icon → Definition Icon → Definition
Mouse
IBM PS/2® compatible
keyboard
Printer
Display
Ethernet local area
network (LAN)
USB (USB 1.1 on
Model 721, USB 2.0
on Models 721, 722,
741, 742, 781, and
782)
External serial devices
(such as a scale and
a scanner).
Microphone
Line (audio) in
Line (audio) out
Chapter 1. Introducing the SurePOS 700 Models 5
Updated July 14, 2008
IBM SurePorts Point of Sale connections
Attention
Hot plugging of powered USB devices is not supported.
USB-only configuration: Figure 6 shows the configuration with only USB
connections.
DEFGH
BC
A
Figure 6. USB-only configuration (models 7x1)
DEFGH
BC
A
Figure 7. USB-only configuration (models 7x2)
H, G, F, E, D, and C, B, A
All 12-V powered USB ports, except C, which is a 24-V USB port.
Note: The letters shown on the USB connectors are used to identify the
connector space and the order of connection per card. As an
example, for each card, the system first recognizes a device
connected to the A USB port before recognizing the device
connected to the B USB port. This auto-sensing feature applies to
each card; therefore, the system could recognize card 1, USB port
B, then C, before recognizing the USB port D on card 2.
3A, 3B
IBM cash drawer ports.
Note: Port 3A automatically detects an IBM cash drawer. Customers with
RS-485 scanner, or a secondary RS-485 display.
9A
6 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
non-IBM cash drawers should read the voltage considerations
described in “Cash drawers” on page 18.
Updated July 14, 2008
RS-485 and USB configuration: Figure 8 shows the RS-485 and USB
configuration.
BC
A
Figure 8. RS-485 and USB configuration
3A, 3B
IBM cash drawer ports.
Note: Port 3A automatically detects an IBM cash drawer. Customers with
non-IBM cash drawers should read the voltage considerations
described in “Cash drawers” on page 18.
IBM RS-485 primary display
4A
79B 4A 5A
5A IBM RS-485 primary POS keyboard
7 RS-485 printer
You cannot connect a RS-485 attached printer and a USB attached
Note:
printer to a unit at the same time. Only one printer can be connected
to the system at a time.
9B
9A,
RS-485 scanner, or a secondary RS-485 display.
C, B, A
USB ports. C (left port) is 24 V, B and A are powered 12 V.
Chapter 1. Introducing the SurePOS 700 Models 7
Cooling
Cooling is provided through forced-air cooling by a fan contained in the power
supply. Air vents must not be blocked, and the vents must have two inches of
clearance from cabinet walls, trash cans, and papers.
Environmental and temperature
The following environmental characteristics apply:
v Operating temperature: +10 to 40°C (+50 to 104°F) with 8% to 80% relative
humidity
v Shipping: -40 to +60°C (-40 to +140°F)
v Storage: 0 to +60°C (32 to +140°F)
Updated July 14, 2008
8 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
Updated July 14, 2008
Power
Attention
Hot plugging of powered USB devices is not supported.
This section describes the power, power switches and power management.
The power requirements for the SurePOS 720:
v Input voltage: 100 - 127 V or 200 - 240 V AC nominal
v Frequency: 50 - 60 Hz, ±3 Hz
v Power consumption: 60 W typical, 200 W max.
Table 3 for the maximum continuous DC load rating for each port.
See
Table 3. Port DC loads.
Notes:
1. Total 12-V current for all external loads is 5 A max. Total 5-V current available for all
external loads is 5 A max.
2. Two printers cannot be attached to the system simultaneously.
3. Only one cash drawer can be activated at any time.
24-V printer ports 3.0 A
38-V printer ports 2.1 A
24-V/38-V cash drawer ports 1.0 A 150 mS pulse
12-V ports (RS-485) 1.0 A/port
12-V port (USB) 1.5 A/port
5-V RS-485 1.0 A/port
5-V PS/2 keyboard/mouse 0.5 A/port
5-V in all USB ports 0.5 A/port
Total 12-V current for all external loads is 5 A maximum.
Total 5-V current for all external loads is 5 A maximum.
Power switch operation
During normal operation, the power switch on the SurePOS 700 Series operates as
you would expect. Push the switch to turn the machine on, push it again and the
unit powers off. There are some exceptions:
1. You can program the switch to operate differently. For example, if your operating
system supports power management, you can program the switch to behave as
a standby or resume switch. For more information, refer to the documentation
included with your operating system or power management software.
2. A delay can occur when powering off, if you press the power button when the
unit is running its power-on self-test (POST).
3. Sometimes you cannot initiate a controlled shutdown because the application or
system is hung. Press and hold the power switch until the unit powers off.
Note: This is not the recommended method of powering off the SurePOS 700
Series. Use it only when no other method is available to power off the
Chapter 1. Introducing the SurePOS 700 Models 9
system. If you power off the unit by pressing and holding the power
switch, some programmed events do not function until the unit is
powered on again. Examples of these programmed events are IBM Wake
on LAN®, and others.
Uninterruptible power supply (optional)
The technical characteristics of the uninterruptible power supply (UPS) are as
follows:
v Capacity: 500 VA/300 W
v Run time: 2.5 minutes minimum at full-rated (500 VA) load with a new,
fully-charged battery
v Output voltage in battery mode: 113 V AC ± 10% for low range; 220 V AC ± 10%
for high range.
v Frequency (in backup mode): 60 Hz ±3 Hz for line frequency > 55 Hz; 50 Hz ±3
Hz for line frequency < 55 Hz (output waveform is a stepped sinewave
approximation)
v Transfer time: <8 ms typical, 10 ms max, AC to battery
characteristics of the batteries are as follows:
The
v Replaceable by persons with typical PC hardware upgrade skills.
v Recharge time is 8 hours typical, with a maximum of 16 hours for a fully depleted
battery.
v Battery type is 12-V, 5-AH, sealed, leak-proof, maintenance-free lead-acid type.
Updated July 14, 2008
Battery life
With a new, fully-charged battery, the UPS is capable of delivering full output for 2.5
minutes. Typical POS configurations require much less power. A typical system unit
with LCD operator display can last 15 minutes with a new, fully charged battery,
depending on print activity and 60 minutes if the terminal is in standby mode. The
battery charge capacity decreases over time and this decrease is accelerated by
heavy usage. Regular deep discharges of the battery can dramatically reduce its
useful service life. The useful life of a battery in a typical environment is one to
three years.
Input voltage
The UPS option cannot sense low- versus high-line voltages. Separate units are
designed for low- and high-line voltages. Units cannot be converted between high-
and low-line voltage. Figure 10 on page 12 shows the power outlets and connectors
of the UPS.
Attention: Damage to the UPS will occur if incorrect line voltage is applied to the
unit.
System unit interface
The UPS has an RS-232 (EIA 232)-compatible output that can connect to one of
the system unit RS-232 ports to communicate UPS status (AC power loss, low
battery) to the operating system (OS), or application. The interface is compatible
with the Microsoft Windows default UPS implementations.
10 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
Updated July 14, 2008
Configuration switches
The DIP switches are located on the front panel of the UPS subassembly (see A
in Figure 9). These switches allow you to select whether the ON or OFF state of the
connected system unit controls the operation of the UPS during an AC power
outage.
Standalone mode: When both switches are set to the OFF or the up position
(factory default), the UPS always enters battery mode during an AC outage. The
unit remains in battery mode until AC is restored or until the battery is discharged.
On-battery and low-battery signals are available to the associated system when an
RS-232 cable connection is in place, but there is no control of the UPS from the
system unit. This mode of operation is typical for the standby type of power
supplies commonly found in the marketplace.
Host-dependent mode: The host-dependent mode is when both DIP switches are
set in the ON or down position. During an AC outage, the UPS does not remain in
battery mode for more than five seconds unless there is an active RS-232
connection present from a powered-on system unit. If the system unit is powered
on, the UPS remains in standby mode. If the system unit is powered off, the unit
does not stay in standby mode. When AC power is restored, AC power is again
available at the UPS output. This setting is useful for situations where systems units
are powered down at the close of business and the main store power is also shut
down. This setting prevents the UPS from switching into standby mode and
discharging the battery when the store power is removed.
A
Figure 9. Location of UPS configuration switches
Chapter 1. Introducing the SurePOS 700 Models 11
Updated July 14, 2008
Figure 10. UPS rear view. A: Circuit breaker; B: Power inlet; C: RS-232 port ; D: AC
outlets
Power management
Power management on the SurePOS 720 is based on the standard desktop PC
model. Depending on OS and drivers used, all models are capable of being placed
into a standby state with AC power applied. Protection from AC power events is
provided by an optional UPS that can be integrated into the wide-footprint unit.
Support is provided for the following industry standards and conventions:
v ACPI - APM
v Wake on LAN
v Wake on real-time clock alarm
v Wake on PS/2 keyboard/mouse
12 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
Loading...