IBM 4810-E3H, 4910-33D, SurePOS 300 4810, SurePOS 300 4910 Installation And Service Manual
SurePOS 300
Installation and Service Guide for
4810/4910
Model x4x
G362-0560-00March 2009
SurePOS 300
Installation and Service Guide for
4810/4910
Model x4x
G362-0560-00March 2009
March 2009
Note
Before using this information and the product it supports, be sure to read the general information under Appendix B, “Safety
information,” on page 51 and Appendix C, “Notices,” on page 57.
March 2009
This edition applies to Model x4x of the IBM 4810/4910 Point of Sale terminal and to all subsequent releases and
modifications until otherwise indicated in new editions.
Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at
http://www.ibm.com/solutions/retail/store/support. Click Publications.
IBM welcomes your comments. You can send your comments to the following address:
IBM Corporation
Retail Store Solutions Information Development, Department ZBDA
PO Box 12195
Research Triangle Park, North Carolina, 27709
U.S.A.
When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you
supply in any way it believes appropriate without incurring any obligation to you.
© Copyright International Business Machines Corporation 2005, 2009.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
March 2009
Contents
Tables ............................v
Figures ...........................vii
About this guide ........................ix
Who should read this manual ....................ix
Related publications and drivers ...................ix
Publications accessibility ......................x
Notice statements ........................x
Providing feedback ........................x
Chapter 1. Introduction ......................1
Product summary ........................1
IBM SurePOS 300 models ....................1
Standard features Model x4x ...................1
Optional features Model x4x ...................2
Planning information .......................2
Required classification of 24V I/O cables (DP-3 information)........2
Powered USB device attachment .................2
Physical dimensions ......................2
User information .........................4
Controls and indicators (front view) .................4
Rear connectors ........................6
Chapter 2. Getting started.....................9
Hardware information .......................9
Software information .......................9
Operating system preload - Model E4x ...............9
Chapter 3. Removal and installation procedures for the 4810/4910 SurePOS
300 ............................11
Removing and installing the top cover ................12
Removing and installing the hard disk drive ..............14
Removing and installing the hard disk drive and hard disk tray as an assembly 15
Removing and installing the flash drive ................16
Removing and installing the memory module ..............17
Removing and installing the front-panel card ..............18
Removing and installing the I/O connector card .............19
Removing and installing the riser card and the I/O connector card as an
assembly ..........................20
Removing and installing the power supply ...............21
Removing and installing the hard disk drive air duct ...........22
Resetting the system board CMOS settings ..............23
Removing and installing the battery .................23
Removing and installing the system board ...............25
Removing and installing the front cover ................27
Chapter 4. Problem determination .................29
Problem determination tools ....................29
Supported memory keys .....................29
Using the IBM diagnostics for POS systems and peripherals package.....29
Diagnostics memory key setup ..................29
Troubleshooting ........................30
© Copyright IBM Corp. 2005, 2009 iii
March 2009
Preliminary checklist .......................30
Power LED operation .....................31
Beep codes .........................31
POST messages displayed to the system monitor ...........31
Symptoms .........................32
Suspected Fault .......................34
Chapter 5. Parts catalog .....................37
Assembly 1: Field-replaceable units .................38
Chapter 6. Power cords .....................41
Appendix A. Connector Pinouts ..................43
Keyboard/Mouse Connector ....................43
RS232 Connector ........................44
Powered RS232 Connector ....................45
External VGA Connector .....................46
Ethernet Connector .......................47
USB Connector.........................47
Headphone/Line-in/Microphone Connector ...............48
Cash Drawer Connector .....................48
Powered USB Connector .....................49
Appendix B. Safety information ..................51
Appendix C. Notices ......................57
Electronic emission notices ....................59
Federal Communications Commission (FCC) statement .........59
European Union EMC Directive conformance statement .........59
Industry Canada Class A Emission Compliance statement ........60
Avis de conformité aux normes d’Industrie Canada ..........60
Germany ..........................60
Australia and New Zealand ...................60
Chinese Class A warning statement ................61
Japanese power line harmonics compliance statement .........61
Japanese Voluntary Control Council for Interference (VCCI) statement . . . 61
Korean communications statement ................61
Taiwanese Class A warning statement ...............62
Taiwan contact information ....................62
Cable ferrite requirement .....................62
Electrostatic Discharge (ESD) ...................62
Product Recycling and disposal ...................63
Battery return program ......................64
For Taiwan: .........................64
For the European Union: ....................65
For California: ........................65
Flat panel displays .......................66
Monitors and workstations .....................66
Trademarks ..........................66
Index ............................67
Part number index .......................69
iv SurePOS Installation and Service
March 2009
Tables
1. Summary of features ..............................1
2. Optional features ...............................2
3. Power consumption ..............................3
4. Port power ratings ...............................4
5. LED operation ................................5
6. Rear connector icons and descriptions (USB) .....................6
7. LED operation ................................31
8. Beep Codes ................................31
9. POST messages displayed to the system monitor...................32
10. 4810/4910 Problem symptoms table........................32
11. Suspected Fault Table .............................34
12. Power cords ................................41
13. Keyboard/Mouse Connector ...........................43
14. RS232 Connector ..............................44
15. Powered RS232 Connector ...........................45
16. External VGA Connector ............................46
17. Ethernet Connector ..............................47
18. USB Connector ...............................47
19. Headphone/Line-in/Microphone Connector .....................48
20. Cash Drawer Connector ............................48
21. Powered USB Connector ............................49
© Copyright IBM Corp. 2005, 2009 v
March 2009
vi SurePOS Installation and Service
March 2009
Figures
1. Dimensions of the 4810/4910 SurePOS 300 .....................3
2. Front view of 4810/4910 system unit ........................5
3. Rear view of the 4810/4910 model x4x (RS232) ....................6
4. Rear view of the 4810/4910 model x4x (USB) ....................6
5. Removing and installing the top cover .......................12
6. Service label ................................13
7. Removing the hard disk drive ..........................14
8. Removing the hard drive and hard drive tray as an assembly ..............15
9. Removing the flash drive ............................16
10. Opening the memory-module retainer clips .....................17
11. Memory-module retainer clips in the open position. ..................17
12. Installing the memory module ..........................17
13. Closing the memory-module retainer clips .....................17
14. Removing and replacing the front-panel card ....................18
15. Removing the I/O connector card .........................19
16. Removing the riser card and the I/O connector card as an assembly ............20
17. Removing the power supply ...........................21
18. Removing the hard drive air duct .........................22
19. Locating and resetting the CMOS jumper ......................23
20. Removing and installing the battery ........................24
21. Removing the system board...........................25
22. Tilting and removing the system board .......................26
23. Removing the front cover ............................27
24. Keyboard/Mouse Connector ...........................43
25. RS232 Connector ..............................44
26. Powered RS232 Connector ...........................45
27. External VGA Connector ............................46
28. Ethernet Connection .............................47
29. USB Connector ...............................47
30. Cash Drawer Connector ............................48
31. Powered USB Connector ............................49
© Copyright IBM Corp. 2005, 2009 vii
March 2009
viii SurePOS Installation and Service
March 2009
About this guide
This guide provides product-planning information, replacement and removal
procedures, problem determination, and a parts listing of field-replaceable units
(FRUs) for Model x4x of the IBM SurePOS 300 (also referred to as the 4810/4910).
Within this guide, the terms 4810/4910 or Model x4x refer to the IBM SurePOS 300.
The chapters are organized as follows:
v Chapter 1, “Introduction,” on page 1 provides an overview of the 4810/4910 x4x.
v Chapter 2, “Getting started,” on page 9 provides information about the hardware
and software that ships with the Model x4x.
v Chapter 3, “Removal and installation procedures for the 4810/4910 SurePOS
300,” on page 11 describes how to install and remove the components of Model
x4x of the 4810/4910 SurePOS 300.
v Chapter 4, “Problem determination,” on page 29 describes problem determination
and diagnostics information for the IBM SurePOS 300 Models.
v Chapter 5, “Parts catalog,” on page 37 provides information about the
field-replaceable units (FRUs) for the product.
v Chapter 6, “Power cords,” on page 41 provides information about power cords.
Safety information and notices are in the appendixes.
Who should read this manual
This manual is intended for use by experienced personnel responsible for installing
and maintaining Model x4x SurePOS 300.
Related publications and drivers
The following IBM publications are available from IBM Retail Store Solution Web
site at http://www.ibm.com/solutions/retail/store. Select Support, then select
Publications.
v Safety and Regulatory Information - Read this First , GA27-4004
v SureMark 4610 Printers User’s Guide, GA27-4151
v SureMark 4610 Printers Hardware Service Guide, GY27-0355
v SureMark 4610 Printers DBCS Hardware Service Manual, GY27-0397
v SureMark 4610 Printers User’s Guide for Models 2CR and 2NR, GA27-5003
v SureMark 4610 Printers Hardware Service Guide for Models 2CR and 2NR,
GA27-5004
v 4820 SurePoint Solution Planning, Installation and Service Guide, GA27-4231
v 4820 SurePoint Solution System Reference, SA27-4249
v Point of Sale Options and I/O Devices Service Guide, GC30-9737
v SurePOS 300 Operating System Installation Guide, GA27-4360
Model x4x of the IBM 4810/4910 SurePOS 300 requires UPOS drivers at level 1.9.6
or higher. IBM drivers are available from the IBM Retail Store Solutions Web site at
http://www.ibm.com/solutions/retail/store. Select Support, then select the link under
Peripheral Drivers to access these drivers:
v OLE for POS (OPOS)
v JavaPOS
© Copyright IBM Corp. 2005, 2009 ix
v POS for Linux
Additional technical information is available at http://www.ibm.com/solutions/retail/
store/support. Ask your questions in the TechLine section located at the bottom of
this webpage.
Publications accessibility
The softcopy version of this guide and other related publications are accessibility
enabled.
Notice statements
Notices contained in this guide are defined as follows:
Notes: These notices provide important tips, guidance, or advice.
Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
Attention: These notices indicate potential damage to programs, devices, or data.
An attention notice is placed just before the instruction or situation in which damage
could occur.
March 2009
Caution: These statements indicate situations that can be potentially hazardous to
you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Providing feedback
Your feedback is important in helping IBM provide accurate and high-quality
information.
To provide feedback:
v Go to http://www.ibm.com/solutions/retail/store. Click Support, then click
Publications. Click the publication comments within the introductory text.
Provide the requested information and your comments. Be sure to include the
name and form number of the document in the [Publication ID] field.
v You can mail your comments to:
IBM Corporation Retail Store Solutions
Information Development Department ZBDA
P.O. Box 12195 Research Triangle Park,
North Carolina 27709 USA
Be sure to include the name and form number of the document.
If applicable, include a reference to the specific location of the text (for example, the
page or table number) on which you are commenting.
x SurePOS Installation and Service
March 2009
Between major revisions of this document, there might be minor technical updates.
The latest version of this document is available on the Retail Store Solutions Web
site at www.ibm.com/solutions/retail/store/support/publications/.
About this guide xi
March 2009
xii SurePOS Installation and Service
March 2009
Chapter 1. Introduction
This chapter describes the characteristics of model x4x of the IBM 4810/4910
SurePOS 300 Point of Sale terminal.
Product summary
The 4810/4910 Point of Sale terminal consists of a PC-compatible core with ports
enabling you to attach retail I/O devices. Designed specifically for distributed
environments, the 4810/4910 can be mounted under a check stand or counter.
terminal:
IBM SurePOS 300 models
The following can be included with the 4810/4910 Point of Sale terminal:
v 4810–340 IBM SurePOS 300 system unit (no preload)
v 4810–E40 Windows
v 4910–E4S 4810–E40 base system unit bundled with a 4610 or 4679 Single
Station Printer and Non-Touch Monitor (in some countries)
v 4910–E4D 4810–E40 base system unit bundled with a 4610 Dual Station Printer
and Non-Touch Monitor (in some countries)
v 4910–E4T 4810–E40 base system unit bundled with a 4610 Single Station
Printer and 4820 Touch Monitor
v 4910–E4F 4810–E40 base system unit bundled with 4820 Non-Touch Monitor
®
preload units
Standard features Model x4x
Table 1 describes the features of Model x4x of the 4810/4910 SurePOS 300.
Table 1. Summary of features
Type of feature Description
CPU Intel ULV Celeron M 373 (1.0GHz)
Core chip set Intel 910GMLE / ICH6M
I/O ports v Two VGA
Memory v Two DIMM slots for 400 MHz DDR2 RAM
Video Intel Graphics Media Accelerator 900
v Two RS-232 ports standard (nine pin male D-shell)
v Three USB 2.0 high speed ports:
– Two rear
– One front
v Keyboard and mouse ports, PS/2 compatible
v One - line in
v One - microphone
v One - line-out/headphone
v One - 10/100Mb Ethernet LAN (RJ45)
v One - 5V/12V powered RS232 (nine pin female D-shell)
v One - Cash drawer port, standard IBM 24V-compatible
v One - 24V Powered USB 2.0
v One - 12V Powered USB 2.0
v RS232 Connector Card installed
– Three 5V/12V powered RS232 (nine pin female D-shell)
v USB Connector Card installed
– Three 12V Powered USB2.0
v 512 MB standard, expandable to 2 GB
© Copyright IBM Corp. 2005, 2009 1
Product introduction
Table 1. Summary of features (continued)
Type of feature Description
LAN Broadcom BCM5906M 10/100Mb
Clock Nonvolatile real-time clock
Media 3.5-inch SATA Hard Disk Drive or optional 4GB Modular-Flash
Audio Analog Devices AD1882 Codec
Optional features Model x4x
Table 2. Optional features
Type of feature Description
Storage 160 GB hard disk drive or 4 GB modular flash drive
SurePort cards 5V/12V Powered RS-232 connector card or powered USB connector
Memory 512 MB, 1 GB, or 2 GB total system memory
March 2009
Drive
card
Planning information
Required classification of 24V I/O cables (DP-3 information)
Attention: Powered USB 24V ports are intended for use with POS printers (IBM
SureMark 4610). All IBM POS printer cables are classified as UL Data-Processing
Cables DP-3. For safe use of these ports, any third-party cables must meet the
same requirements.
Powered USB device attachment
Attaching powered USB devices should adhere to the requirements of Section 2.3.3
of the Universal Serial Bus OEM Point-of-Sale Device Interface Specification.
Devices falling outside this specification may operate properly, but are not
supported.
Physical dimensions
Figure 1 on page 3 shows the dimensions of the product.
2 SurePOS Installation and Service
March 2009
Height
Product introduction
Width
Depth
Figure 1. Dimensions of the 4810/4910 SurePOS 300
v Width: 245 mm (9.65 in.)
v Depth: 257 mm (10.12 in.)
v Height: 90 mm (3.54 in.)
v Weight: 4.53 kg (10.0 lb.) nominal
Power requirements and consumption
This section describes the power requirements and power consumption of the
SurePOS 300 Point of Sale terminal.
Power input:
v AC Input Connector: IEC 320 C14
v Input Voltage: 100-127, 200-240 VAC
v Input Frequency: 50 or 60 Hz (+/- 3Hz)
Power consumption:
Table 3. Power consumption
Power State EnergyStar (1) Point-of-Sale (2)
OFF (S5) 2.0 W 2.0 W
Suspend-to-RAM (S3) 2.5 W 2.5 W
Standby (S1) 20 W 31 W
On, idle (S0) 27 W 55 W
(1) Configured with 15" analog VGA monitor, PS/2 keyboard and PS/2 mouse at
115V AC input voltage with Wake-on-LAN enabled.
(2) Configured with 15" IBM LCD 4820 Touch Display, IBM 2x20 Customer Display,
IPM POS 4610 printer, PS/2 keyboard and PS/2 mouse at 115V AC input voltage
with Wake-on-LAN enabled.
Chapter 1. Introduction 3
Product introduction
March 2009
Port power ratings:
Table 4. Port power ratings
Port/name Port Voltage Ratings Maximum Current
Powered Serial Ports
C/D/E/F
USB (2 back, 1 front) 5V 0.5A
12V powered USB – A/B/C/D 12V 1.5A
24V powered USB – E 24V 3.0A
Cash Drawer 24V 1.0 A / 150 ms pulse
Keyboard and Mouse 5V 1.0A
5V 1.0A
12V 1.0A
Notes:
1. Suspend-to-RAM (S3) wake-capable ports include:
v USB ports 1 and 2
v PS/2 keyboard and mouse ports
v 12V powered USB port A (RS232 connector card)
v 12V powered USB port D (USB connector card)
Note that 12V is not present during Suspend-to-RAM (S3). Ports are enabled for
wake through BIOS setup.
2. Combined, the wake-enabled USB ports 1 and 2, the 12V USB port, and the
PS/2 keyboard and mouse ports can only support a maximum 5V load of 1.5A
without the modular flash drive installed or 1.2A with the modular flash drive
installed.
3. The total 12V current for all external loads is 3A.
4. The total 5V current for all external loads is 3.5A.
Environmental considerations
These are the temperature and humidity requirements:
v Operating: +5°C to 40°C (41° to 104°F) with 8% to 80% relative humidity
v Shipping: −40°C to +60°C (−40° to 140° F), which includes condensation but not
rain
v Storage: 0°C to +60°C (32° to 140° F)
A fan contained in the power supply provides forced-air cooling. All the vents on the
front and rear of the 4810/4910 must have 51 mm (2 in.) minimum clearance.
The 4810/4910 SurePOS 300 meets applicable worldwide Electromagnetic
Compatibility (EMC) standards. Refer to Appendix C, “Notices,” on page 57 for a
complete description.
User information
Controls and indicators (front view)
Figure 2 on page 5 shows the indicators that are available on the front view of the
4810/4910 system unit.
4 SurePOS Installation and Service
March 2009
Product introduction
Figure 2. Front view of 4810/4910 system unit
These are the descriptions of the indicators that are on the front cover:
This indicates a standard USB port.
This LED indicates HDD activity.
This LED indicates the 4810 power state. Hold down the power
button for 4 seconds to power off.
Table 5. LED operation
System state LED state or operation
Off (No AC supplied) OFF
Off (AC supplied) (Note: this state can be
entered by holding the power button down
for at least 4 seconds)
On (POST) Blinking (0.5 second ON, 0.5 second OFF)
On (Normal operation after post '8B'h) ON
S1 (Standby) Blinking (0.5 second ON, 0.5 second OFF)
S3 (Suspend to RAM) Blinking (0.5 second ON, 0.5 second OFF)
Blip (0.25 second ON, 1.75 seconds OFF)
Chapter 1. Introduction 5
Product introduction
Rear connectors
Figure 3 and Figure 4 show examples of the rear view of the 4810/4910 model x4x.
Figure 3. Rear view of the 4810/4910 model x4x (RS232)
March 2009
3
CD1
Figure 4. Rear view of the 4810/4910 model x4x (USB)
Table 6. Rear connector icons and descriptions (USB)
Icon Description
Mouse port
PS/2 or compatible keyboard port
USB ports
VGA display port
CD1
3
6 SurePOS Installation and Service
Port for first and second external serial devices, such as a scale
or a scanner
Third, fourth, fifth, and sixth external serial device ports. These
connectors also provide 12V and 5V for external devices.
March 2009
Product introduction
Table 6. Rear connector icons and descriptions (USB) (continued)
Icon Description
Ethernet LAN cable port
Microphone port
Audio input port
Port for audio output, such as self-amplified speakers or
headphones
Power cord inlet connector
USB, 12V powered port
B
12V
24V
USB, 24V powered port
A
Cash drawer port
Indicates that USB wake devices are supported when attached to
this port
Security screw location
This symbol indicates the location where a security screw can be
optionally installed by a customer to protect access to the inside
of the system unit. (IBM does not provide this screw.) The screw
is an M3 and can protrude into the unit for 6 to 9 mm. The screw
head needs to be a pan head or the equivalent. The screw head
outside diameter is to be 8 mm maximum, and the screw head
height can be up to 3.5 mm.
Chapter 1. Introduction 7
Product introduction
March 2009
8 SurePOS Installation and Service
March 2009
Chapter 2. Getting started
Hardware information
The hardware shipping carton contains:
v One SurePOS 300 unit
v One power cord
v Safety and regulatory documents
v Modular flash drive (MFD); this is optional
Note: You can purchase this unit with the standard 160 GB hard disk drive and
install the 4 GB modular flash drive feature. See “Removing and installing
the flash drive” on page 16.
Software information
Operating system preload - Model E4x
The Model E4x incorporates a preloaded Windows operating system. All hardware
features are the same for all models.
Preload features:
v Windows XP
v Windows®Embedded for Point of Service (WEPOS)
Refer to IBM 4810/4910 SurePOS 300 Operating System Installation Guide for
information about installing other operating systems.
®
© Copyright IBM Corp. 2005, 2009 9
March 2009
10 SurePOS Installation and Service
March 2009
Chapter 3. Removal and installation procedures for the
4810/4910 SurePOS 300
This section describes how to remove and install the components of Model x4x of
the 4810/4910 SurePOS 300. These are the procedures that are included:
v “Removing and installing the top cover” on page 12
v “Removing and installing the hard disk drive” on page 14
v “Removing and installing the hard disk drive and hard disk tray as an assembly”
on page 15
v “Removing and installing the flash drive” on page 16
v “Removing and installing the memory module” on page 17
v “Removing and installing the front-panel card” on page 18
v “Removing and installing the I/O connector card” on page 19
v “Removing and installing the riser card and the I/O connector card as an
assembly” on page 20
v “Resetting the system board CMOS settings” on page 23
v “Removing and installing the power supply” on page 21
v “Removing and installing the hard disk drive air duct” on page 22
v “Removing and installing the battery” on page 23
v “Removing and installing the system board” on page 25
v “Removing and installing the front cover” on page 27
© Copyright IBM Corp. 2005, 2009 11
Removing and installing the top cover
1
March 2009
2
3
1
Figure 5. Removing and installing the top cover
To open the top cover:
1. Switch OFF the power to the unit. Unplug the power cord from the system unit.
2. Attention: Establish personal grounding before touching this unit.
3. If a security screw is present, remove it using the appropriate tool (to be
provided by the customer). Refer to Figure 4 on page 6 for the location of the
optional security screw and to Table 6 on page 6 for more information about the
security screw.
4. Press the side latches 1.
5. Slide the top cover back 2 for approximately 15 mm (5/8 in.), then lift it up3.
Note: Notice the SERVICE LABEL that is located on the inside of the top cover;
see Figure 6 on page 13.
12 SurePOS Installation and Service
March 2009
Figure 6. Service label
To replace the top cover:
1. Place the top cover so that it is approximately 15 mm (5/8 in.) from the front of
the unit.
2. Slide the top forward until the latches make a clicking noise and are engaged.
Check both side latches to ensure that both latches are fully latched and appear
to align up evenly with the sides of the top cover.
Chapter 3. Removal and installation procedures for the 4810/4910 SurePOS 300 13
Loading...