IBM SurePoint 4820-2GN, SurePoint 4820-5WN, SurePoint 4820-2WN, SurePoint 4820-5GN, SurePoint 4820-2GB Planning, Installation And Service Manual

4820 SurePoint Solution



Planning, Installation and Service Guid e

GA27-4231-06January 14, 2005

4820 SurePoint Solution



Planning, Installation and Service Guid e

GA27-4231-06January 14, 2005

January 14, 2005

Note

Before using this information and the product it supports, be sure to read the Appendix D, “Safety information,” and the
general information under Appendix C, “Notices.”

Seventh Edition (February 2004)

This edition applies to the IBM 4820 SurePoint Solution and to all subsequent releases and modifications until
otherwise indicated in new editions.

This publication is available on the IBM Retail Stores solutions electronic Support We b site.

1. Go to www.ibm.com/solutions/retail/store/

2. Select Support

3. Select Publications to access IBM Retail Store Solutions— Electronic Publications We b site.

publications through your IBM representative or the IBM branch office that serves your locality. Publications

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A form for reader’s comments is also provided at the back of this publication. If the form has been removed,
address your comments to:

IBM Corporation, Information Development, Department CNPA
PO Box 12195
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you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information

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© Copyright International Business Machines Corporation 1999, 2004. All rights reserved.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

January 14, 2005

Contents

Figures . . . . . . . . . . . . . . .v

Tables . . . . . . . . . . . . . . . vii

About this guide . . . . . . . . . . .ix

Who should read this guide . . . . . . . . .ix

Related publications . . . . . . . . . . .ix

Tell us what you think . . . . . . . . . . .x

Accessibility . . . . . . . . . . . .xi

Summary of Changes . . . . . . . . xiii

Chapter 1. Introducing the IBM 4820

SurePoint Solution . . . . . . . . . 1-1

Hardware options . . . . . . . . . . . . 1-3

Pedestal options . . . . . . . . . . . . 1-4

Supported operating systems . . . . . . . . 1-5

Views of the 4820 SurePoint Solution . . . . . 1-6

System software, touch drivers, and diagnostics . . 1-8

Environmental requirements . . . . . . . . 1-8

Power usage . . . . . . . . . . . . . . 1-9

Spill resistance . . . . . . . . . . . . . 1-9

Calling for service . . . . . . . . . . . . 1-9

Chapter 2. Installing the IBM 4820 . . . 2-1

Tailoring your installation . . . . . . . . . 2-1

Identifying the pedestal type . . . . . . . . 2-2

Identifying the 4820 cables . . . . . . . . . 2-2

Identifying the 4820 I/O ports . . . . . . . . 2-5

Installing the pedestal . . . . . . . . . . 2-8

VESA bracket instructions . . . . . . . . . 2-26

Installing the options . . . . . . . . . . 2-27

Powering on . . . . . . . . . . . . . 2-34

Adjusting the image . . . . . . . . . . . 2-35

Configuring and calibrating the touch screen . . 2-38

Installing the optional button cover . . . . . . 2-46

Maximizing your comfort . . . . . . . . . 3-1

Cleaning the touch screen . . . . . . . . . 3-1

Using the brightness controls . . . . . . . . 3-1

Chapter 4. Troubleshooting common

problems . . . . . . . . . . . . . 4-1

Models with capacitive and resistive touch

technology . . . . . . . . . . . . . . 4-1

Models with infrared touch technology . . . . . 4-2

All models . . . . . . . . . . . . . . 4-3

Appendix A. Field-replaceable units A-1

Assembly 1: 4820 . . . . . . . . . . . . A-2

Assembly 2: 4820 mounting hardware . . . . . A-6

Appendix B. Mounting surface

templates . . . . . . . . . . . . . B-1

Mounting dimensions—Models 10D, 1FR . . . . B-2

Appendix C. Notices . . . . . . . . C-1

Electronic emission notices . . . . . . . . . C-2

Japanese power line harmonics compliance

statement . . . . . . . . . . . . . . . C-3

Japanese Voluntary Control Council for

Interference (VCCI) statement . . . . . . . . C-3

Korean Communications Statement . . . . . . C-4

Taiwanese class A warning statement . . . . . C-4

Electrostatic discharge (ESD) . . . . . . . . C-4

End of life disposal . . . . . . . . . . . C-5

Mercury-added statement . . . . . . . . . C-5

Taiwanese battery recycling statement . . . . . C-5

Trademarks . . . . . . . . . . . . . . C-5

Appendix D. Safety information . . . . D-1

Index . . . . . . . . . . . . . . . X-1

Chapter 3. Maintaining the IBM 4820 3-1

© Copyright IBM Corp. 1999, 2004 iii

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iv 4820 Planning, Installation and Service Guide

January 14, 2005

Figures

1-1. 4820 SurePoint Solution with features and

available pedestals . . . . . . . . . 1-2

1-2. Pedestal types . . . . . . . . . . . 1-4

1-3. Front view of 4820 . . . . . . . . . 1-6

1-4. Rear view of 4820 . . . . . . . . . 1-7

1-5. Views of 10-inch models . . . . . . . 1-8

2-1. Pedestal types . . . . . . . . . . . 2-2

2-2. Connector cable for the RS-232 models 2-2

2-3. Infrared touch with MSR . . . . . . . 2-3

2-4. Touch only . . . . . . . . . . . . 2-3

2-5. Connector cable for capacitive and resistive

touch RS-232 models . . . . . . . . 2-4

2-6. 4820-4FT model with MSR attached 2-4

2-7. Model 2xx RS-232 I/O ports . . . . . . 2-5

2-8. Model 5xx USB I/O ports . . . . . . . 2-5

2-9. Models 42T, 4FT I/O ports . . . . . . 2-5

2-10. Models 46T, 46R I/O ports . . . . . . 2-6

2-11. Model 48T I/O ports . . . . . . . . 2-6

2-12. Mounting the distributed pedestal 2-8

2-13. Video cable routing direction . . . . . . 2-9

2-14. Using the velcro strip . . . . . . . . 2-10

2-15. Routing the video and power cables 2-11
2-16. Distributed pedestal parts list shown with

short pedestal . . . . . . . . . . 2-12

2-17. Distributed pedestal covers . . . . . . 2-13

2-18. Pedestal (free-standing) parts list 2-14

2-19. Placement of cable covers . . . . . . 2-15

2-20. Routing the cables . . . . . . . . . 2-16

2-21. Integrated pedestal parts list . . . . . 2-17

2-22. Routing the power cable . . . . . . . 2-18

2-23. Integrated pedestal covers . . . . . . 2-19

2-24. Inserting the stiffening plate . . . . . . 2-20

2-25. Securing the arm assembly to the 4694 2-21
2-26. Attaching the filler panel covers 2-22
2-27. Securing the arm assembly to SurePOS 720,

740, 780 . . . . . . . . . . . . 2-23

2-28. Attaching the filler panel covers 2-24
2-29. Securing the arm assembly to the SurePOS

720, 740, 780 . . . . . . . . . . . 2-25

2-30. Securing the arm assembly to the SurePOS

720, 740, 780 . . . . . . . . . . . 2-26

2-31. Aligner placement . . . . . . . . . 2-27

2-32. Lock insert and brass key . . . . . . 2-28

2-33. 4820 SurePoint Solution with attached

keypad/MSR . . . . . . . . . . . 2-28

2-34. Rear view of attached keypad . . . . . 2-29

2-35. 4820 SurePoint Solution with MSR 2-30
2-36. Tabs for attaching the pointing device 2-31
2-37. 4820 SurePoint Solution with optional

pointing device . . . . . . . . . . 2-32

2-38. Path of pointing device cable . . . . . 2-33

2-39. Pattern display using the 4820 Video

Quality Test Pattern program . . . . . 2-37

2-40. Example of initial installation window 2-39

2-41. Example of calibrate window . . . . . 2-40

2-42. Example of the hardware window 2-41
2-43. Example of the reminder to calibrate 2-41
2-44. Location of optional button cover 2-46

3-1. Brightness menu . . . . . . . . . . 3-1

B-1. Distributed pedestal mounting template B-1
B-2. Free-standing pedestal mounting template B-2

B-3. Mounting dimensions . . . . . . . . B-3

© Copyright IBM Corp. 1999, 2004 v

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vi 4820 Planning, Installation and Service Guide

January 14, 2005

Tables

1-1. 4820 SurePoint Solution models and features 1-1
1-2. 4820 SurePoint Solution hardware options 1-3

1-3. Supported operating systems . . . . . . 1-5

1-4. Environmental requirements . . . . . . 1-8

1-5. Power usage values . . . . . . . . . 1-9

2-1. Connector definitions . . . . . . . . 2-6

2-2. Connector icons . . . . . . . . . . 2-7

2-3. Summary of touch response modes 2-43

4-1. Touch screen status messages . . . . . . 4-2

4-2. USB power and voltage . . . . . . . 4-6

4-3. Power supply pin voltages . . . . . . 4-6

© Copyright IBM Corp. 1999, 2004 vii

January 14, 2005

viii 4820 Planning, Installation and Service Guide

January 14, 2005

About this guide

This guide provides information on installing and servicing the IBM 4820
SurePoint Solution and is organized as follows:

v Chapter 1, “Introducing the IBM 4820 SurePoint Solution,” describes all models

and available options for the 4820 SurePoint

v Chapter 2, “Installing the IBM 4820,” on page 2-1 provides the installation steps

for the display and the features.

v Chapter 3, “Maintaining the IBM 4820,” on page 3-1 describes common

maintenance procedures for all models of the 4820.

v Chapter 4, “Troubleshooting common problems,” provides information on

resolving common problems.

v Appendix A, “Field-replaceable units” provides the field replaceable unit (FRU)

part numbers for the 4820.

v Appendix B, “Mounting surface templates” are necessary when installing the

distributed pedestal and the free-standing pedestal.

™

Solution.

Throughout

this guide, the following numeric terms refer to the IBM product

name:

4820 4820 SurePoint Solution

4694 4694 Point of Sale Terminal

4840 IBM 4840 SurePOS

4800 4840 SurePOS 700 Series

Who should read this guide

Personnel responsible for installing, maintaining, and using the IBM 4820
SurePoint Solution should read this guide. Some chapters provide information that
is intended for trained technical personnel.

Related publications

The following IBM publications, drivers, and service diskette information are
available from the IBM Retail Store Solutions We b site at:
www.ibm.com/solutions/retail/store/. From the store page, click Support.

v IBM 4820 SurePoint Solution: System Reference, SA27-4249
v IBM 4694 Point-of-Sale Terminals: Installation and Operation Manual, SA27-4005
v IBM 4694 Point-of-Sale Terminals: Hardware Service Manual, SY27-0364
v IBM SurePOS 700 Series Installation and Operations Guide, GA27-4223
v IBM SurePOS 500 Series Installation and Operations Guide, GA27-4254
v IBM SurePOS 300 Series Installation and Service Guide, GA27-4309
v IBM SurePOS 720, 740, and 780 Planning, Installation and Operation Guide,

GA27-4328

v IBM SurePOS 720, 740, and 780 Hardware Service Guide, SA27-4329
v IBM SurePOS 700 Series: Options and I/O Devices Service Guide, SY27-0392

™

500 Series

© Copyright IBM Corp. 1999, 2004 ix

Driver and service diskette information

Under SurePOS Peripherals, click IBM SurePoint Solution to go to the IBM 4820
SurePoint System Support page, where you can download the following software:

v 4694/4695/ISA Service/Diagnostic Diskette, Version 5.33 or later
v 4820 Touch Drivers for SurePOS 700 Series, which includes the Elo

TouchSystems SmartSet software

v 4820 USB-attached Model 2xN/5xN POS Device Service Diskette
v 4820 RS-232-attached Model 2xN/5xN POS Device Service Diskette

Under Peripheral Drivers, click the links to go to the Peripheral Driver Guide page,
where you can download the following software:

v POSS for Windows
v OLE for POS (OPOS)
v JavaPOS
v POSS for DOS

Tell us what you think

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high-quality information. Please take a few moments to tell us what you think
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or how we might improve their quality is through feedback from customers like
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giving it to an IBM representative.

January 14, 2005

®

™

If applicable, include a reference to the specific location of the text on which you
are commenting. For instance, include the page or table number.

Between major revisions of this guide we may make minor technical updates. The
latest softcopy version of this guide is available on the Publications We b page:
www.ibm.com/solutions/retail/store/. Click Support, then Publications.

x 4820 Planning, Installation and Service Guide

January 14, 2005

Accessibility

Accessibility features help a user who has a physical disability, such as restricted
mobility or limited vision, to use the 4800 SurePOS terminals successfully. The
following is a high-level list of the accessibility features:

v All controls are located on the front of the machine, in easy reach.
v Industry-standard serial and USB ports allow alternative I/O devices.
v Manuals are available in .PDF format and can be downloaded from the Web. See

“Related publications” on page ix for the We b address.

v To assist users with color-vision deficiencies, the power LED blinks as well as

changes color when in low-power mode.

v Displays are driven at 60 Hz to eliminate problems caused by screen flicker.

© Copyright IBM Corp. 1999, 2004 xi

January 14, 2005

xii 4820 Planning, Installation and Service Guide

January 14, 2005

Summary of Changes

December 2004

Corrections to part numbers

February 2004

This edition reorganizes the guide and provides information about the 4820
SurePoint Solution Models 2WN, 2GN, 5WN, and 5GN. This edition also
combines System Reference information, since a separate publication is no
longer maintained.

October 2003

This edition adds information about the features of Models 4WT and 4GT
of the 4820 SurePoint Solution.

July 2002

This edition adds information about Models 10D and 1FR of the 4820
SurePoint Solution.

January 2002

This edition adds information about the integrated touch pedestal available
for the 4694 Point of Sale terminal.

September 2000

This edition adds information about the features of Models 42D, 42T, 4FD,
and 4FT of the 4820 SurePoint Solution:

v RS-232 (EIA 232) connectivity
v Free-standing pedestal

February

2000

This edition adds information about the features of Models 48D and 48T of
the 4820 SurePoint Solution:

v Universal Serial bus (USB) connectivity
v Audio capability
v Transition Minimized Differential Signaling (TMDS) digital video

interface

v Digital Visual Interface (DVI)

© Copyright IBM Corp. 1999, 2004 xiii

January 14, 2005

xiv 4820 Planning, Installation and Service Guide

January 14, 2005

Chapter 1. Introducing the IBM 4820 SurePoint Solution

The IBM 4820 SurePoint Solution (see Figure 1-1 on page 1-2) is a family of
displays optimized for retail point of sale applications. Choices in touch
technology, screen size, I/O device support, and connectivity enable a SurePoint
solution for any POS environment.

Table 1-1 summarizes the models and features of the 4820 SurePoint Solution:

Table 1-1. 4820 SurePoint Solution models and features

Model

Screen
size

4820-2GN 12 in.

4820-2WN Pearl

single
bulb

4820-5GN 15 in. Iron Gray

4820-5WN Pearl

4820-2GB 12 in.

4820-2WB Pearl

dual
bulb

4820-42T 12 in. Pearl

4820-46T 12 in. Pearl

4820-48T 12 in. Pearl

4820-4WT 12 in. Pearl

4820-4GT 12 in. Iron gray USB¹

4820-4FT 12 in. Iron gray RS-232 None No 3M TouchWare 4810

4820-46R 12 in. Pearl

4820-42D 12 in. Pearl

4820-4FD 12 in. Iron gray RS-232 None No 4840 4810

4820-46D 12 in. Pearl

4820-48D 12 in. Pearl

4820-10D 10 in. Pearl

4820-1FR 10 in. Iron gray None No Supports all

Color

MSR Keypad

4820 Infrared Touch Screen Monitors

Iron Gray

white

USB or RS-232¹ Ye s

white

Iron Gray

white

4820 Capacitive Touch Screen Monitors

white

white

white

white

RS-232 IBM PS/2

RS-485 PS/2

USB

USB¹

4820 Resistive Touch Screen Monitors

RS-485 PS/2 Yes POS suite 4694

white

4820 Non-touch Screen Monitors

white

white

white

white

¹Options are selected by feature code.

None

None

USB Ye s

None No

Pointing

device

®

PS/2

PS/2

Keylock Touch driver Host system

Elo TouchSystems

Universal

Supports all

No 3M TouchWare PC

4694

Ye s

POS suite

3M TouchWare 4800; 4694-206

3M TouchWare Supports all

Ye s

No

Supports all

Ye s 4694

None

4800 4694–206

Supports all

© Copyright IBM Corp. 1999, 2004 1-1

January 14, 2005

4820

Pointing
device

Distributed
pedestal

Audio kit

Magnetic stripe reader (MSR)

S1

S2

Keypad

Integrated
pedestal

Free-standing
pedestal

Integrated
pedestal

Figure 1-1. 4820 SurePoint Solution with features and available pedestals

1-2 4820 Planning, Installation and Service Guide

January 14, 2005

Hardware options

Table 1-2. 4820 SurePoint Solution hardware options

Optional hardware Description

12-in. and 15–in. models only:

Keypad

v 32-key with ISO 3 track MSR, or
v 32-key with JUCC MSR

Keyboard

v USB models allow USB keyboard

attachment

v RS-232 models accept a PS/2 keyboard for

diagnostics when no system keyboard is
available

MSR ISO 3 track or JUCC

Pointing Device

v PS/2 mouse type
v USB models

Security Manager’s keylock (469X) and

factory-installed for 2xx and 5xx models.

Sound Audio kit available (all models except 2xx

and 5xx) that requires sound card with
amplified output (speaker out). For example,
Sound Blaster sound card PCI 16 or Yamaha
sound card WF192XG

Amplified audio kit available for models 2xx
and 5xx

All Models:

Mounting

v Integrated pedestal
v Integrated touch pedestal

– Short: 255 mm (10 in.)
– Tall: 380 mm (15 in.)

Distributed pedestal

v

– Short: 240 mm(9.38 in.)
– Tall: 352 mm (13.80 in.)

v

Free-standing pedestal

v VESA bracket (excluding models 2xx and

5xx)

Chapter 1. Introducing the IBM 4820 SurePoint Solution 1-3

Pedestal options

The pedestal options for the 4820 SurePoint Solution are integrated, free-standing,
or distributed pedestal. See Figure 1-2.

January 14, 2005

Integrated

Distributed

Figure 1-2. Pedestal types

Free standing

1-4 4820 Planning, Installation and Service Guide

January 14, 2005

Supported operating systems

Table 1-3. Supported operating systems. Supported = U; Not supported = "

Operating Systems

™

Virtual Machine (JVM)

Windows Java

4690

Linux

Windows XP

Model

4.0

®

95

®

DOS

Windows

Windows NT

Windows 98

Windows 2000

4820 Infrared Touch Screen Monitors

4820-2GN

4820-2WN

4820-5GN

4820-5WN

4820-2WB

U " U U U JavaPOS

Version 3,

Release 3

with

CSD 04H0

IBM Retail
Environment
or SUSE
LINUX

4820-2GB

4820 Capacitive Touch Screen Monitors

4820-42T

U U U U U U U

4820-46T U U U U U

4820-48T " U U U U

U

4820-4WT U U U U U

U JavaPOS

Version 2,

Release 3

"

4820-4GT U U U U U

4820 Resistive Touch Screen Monitors

4820-4FT

4820-46R U U U U U U JavaPOS Version 2,

U U U U U U U

U

"

Release 2

4820 Non-touch Screen Monitors

4820-42D

U U U U U U U

4820-4FD U U U U U U U

4820-46D U U U U U U JavaPOS

4820-48D U U U U U U

4820-10D U U U U U U

U

"

Version 2,

Release 3

4820-1FR U U U U U U

Chapter 1. Introducing the IBM 4820 SurePoint Solution 1-5

Views of the 4820 SurePoint Solution

This section shows examples of the various models of the 4820 SurePoint Solution.

12.1-inch and 15.0- inch models

Figure 1-3 is a front view of the 12.1-inch and 15.0 inch models of the 4820
SurePoint Solution. Note the location of the control buttons.

January 14, 2005

- Brightness

+ Brightness

Power
Suspend/Resume

Figure 1-3. Front view of 4820

Figure 1-4 on page 1-7 is a rear view of the 12.1-inch and 15.0-inch models of the
4820 SurePoint Solution. This view shows the keypad, the locating tabs for the
MSR, and the audio kit, connector, and connector cover. Note the location of the
manager’s keylock.

1-6 4820 Planning, Installation and Service Guide

January 14, 2005

Keypad/MSR
locating Tabs

Keypad/MSR connector

Key lock
cylinder

Keypad/MSR
connector cover

Mounting bracket cover/
Audio kit

Figure 1-4. Rear view of 4820. Options shown may not be available on all models.

Chapter 1. Introducing the IBM 4820 SurePoint Solution 1-7

10.0 inch models

Figure 1-5 shows the front and rear views of the 10-inch models:

January 14, 2005

Figure 1-5. Views of 10-inch models

System software, touch drivers, and diagnostics

Yo u can obtain the appropriate software for your 4820 SurePoint Solution from the
IBM Retail Store Solutions Web site:www.ibm.com/solutions/retail/store/ (from
the store page, click on Support).

Environmental requirements

Table 1-4 shows the humidity and temperature limits for the 4820 SurePoint
Solution.

Table 1-4. Environmental requirements

Maximum

Operating

Storage

Temperature (dry
bulb)

0 to 40°C

(32° to 104° F)

-20 to 60°C

(-4° to 140° F)

temperature (wet

bulb)

Ensure that the cooling vents are not blocked by papers, signs, or other items.

27° C

(81° F)

29° C

(84° F)

Relative humidity

8 to 80%

5 to 90 %

1-8 4820 Planning, Installation and Service Guide

January 14, 2005

Power usage

Table 1-5 lists the power consumption for the 4820 SurePoint Solution.

When compared to a similar-size CRT, the 4820 SurePoint Solution consumes less
power and dissipates less heat.

Table 1-5. Power usage values

Models Power consumption (on and operating)

10-inch 12 W

12-inch single bulb 16 W

12-inch dual bulb 20 W

15-inch 23 W

All SurePoint models can be powered from the power supply, which accepts 100­to 240-V ac input. Those 4820 SurePoint models offering the RS-485 and USB
communications interface can be powered from the POS terminal.

SurePoint models offering the USB communications interface can be powered from
the POS terminal with these exceptions:

v 15-inch models require a power supply when attached to 4694 POS terminals.
v 12-inch dual bulb models require a power supply when attached to 4694 POS

terminals if more than 2.5 watts of power is to be used for devices attached to
the auxiliary USB ports.

SurePoint

models offering the RS-232 communications interface can be connected

to powered RS-232 ports on SurePOS 700 or 300 terminals. Hot plugging is not
supported.

Spill resistance

The 4820 SurePoint Solution is designed to meet the following standards:
v National Electrical Manufacturers Association (NEMA) Type 5 rating per NEMA

Standards Publication number 250–1991 Enclosures for Electrical Equipment

v IP 52 rating per IEC 529

Calling for service

When you call IBM for warranty information or service, be sure to have the
following information available:

v Machine type/model
v Serial number

Locate
the machine.

this information either on the lower-right edge at the rear, or on the side of

Chapter 1. Introducing the IBM 4820 SurePoint Solution 1-9

January 14, 2005

1-10 4820 Planning, Installation and Service Guide

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Chapter 2. Installing the IBM 4820

This section describes procedures for setting up the 4820 SurePoint Solution.
Unless otherwise indicated, these procedures apply to all models. Be sure to know
your model number, and type of touch technology. See Table 1-1 on page 1-1.

Tailoring your installation

Because of the numerous 4820 Model types, pedestal types, and available options
for the 4820, you must tailor your installation to fit your configuration. This section
provides instructions by pedestal type, and by option. The recommended steps of
installation are:

1. Select the pedestal type and route the cables. Refer to Figure 2-1 on page 2-2.

Cable routing is unique for each pedestal and system unit.

Note:

2. See to “Installing the options” on page 2-27 and install your optional
hardware to the display in the following order:

a. Keypad/MSR or MSR
b. Pointing device
c. Keylock barrel

3. Connect the cables to the 4820 SurePoint Solution.

4. Install the optional speaker kit (see “Attaching the audio kit” on page 2-32) or

cable cover.

5. Connect the cables to your system unit.

6. Power on the system and the 4820 display. See to “Powering on” on page 2-34

7. Perform an auto adjust to obtain the optimal image. See “Adjusting the

image” on page 2-35.

8. Attach optional button cover, ( see “Installing the optional button cover” on
page 2-46).

9. Install the appropriate touch driver for your 4820 Model number (see Table 1-1
on page 1-1). Touch drivers are available from the IBM We b site:
www.ibm.com/solutions/retail/store. Then click on Support.

Note:

10. For Models 2xx and 5xx, run the optional IBM Advanced Touchscreen
Configurator to enable the multiple monitor support, beep on touch, and the
blocked beam monitor. See “Features of the IBM Advanced Touch Screen
Configurator” on page 2-45 for additional information.

© Copyright IBM Corp. 1999, 2004 2-1

For multiple monitor installations (two monitors attached to a single

host, or a 4820 attached to a 4840), any 2xx or 5xx model can run with
any other touch model, however both drivers must be installed.

Installing the IBM 4820

Identifying the pedestal type

Before you begin, decide if your 4820 SurePoint Solution requires an integrated,
free-standing, or distributed pedestal. Note that your system type can dictate the
mounting pedestal. For example, an IBM 4800 or IBM 4694 POS terminal requires
the integrated touch pedestal for the 4820 SurePoint Solution.

January 14, 2005

Integrated

Distributed

Figure 2-1. Pedestal types

Identifying the 4820 cables

This section identifies the RS-232 cables for the various models of the 4820
SurePoint Solution.

Touch with MSR/keypad: Models 2xx and 5xx

RS-232 Touch

RS-232 MSR

Keypad /
Keyboard

Host end 4820 end

Figure 2-2. Connector cable for the RS-232 models

Free standing

RS-232
(Touch/MSR/keypad)

2-2 4820 Planning, Installation and Service Guide

January 14, 2005

Touch with MSR

RS-232 Touch

RS-232 MSR

Host end 4820 end

Figure 2-3. Infrared touch with MSR

Touch only

RS-232 Touch

Installing the IBM 4820

RS-232
(Touch/MSR)

RS-232
(Touch)

Figure 2-4. Touch only

4820 end

Chapter 2. Installing the IBM 4820 2-3

Installing the IBM 4820

January 14, 2005

Models with capacitive or resistive touch: Models 42T, 46T,
48T, 4WT, 4GT, 4FT, 46R

Keypad/MSR

RS-232 Touch

RS-232 MSR

Keypad /
Keyboard

Host end 4820 end

Figure 2-5. Connector cable for capacitive and resistive touch RS-232 models. The PS/2 pigtail connector allows you

to connect a PS/2 keyboard and perform diagnostics.

Touch with MSR

RS-232 Touch

PS/2 keyboard connector

(for diagnostics)

RS-232
(Touch/MSR/keypad)

RS-232 MSR

Host end 4820 end

Figure 2-6. 4820-4FT model with MSR attached

RS-232
(Touch/MSR)

2-4 4820 Planning, Installation and Service Guide