IBM SurePoint 4820-2GN, SurePoint 4820-5WN, SurePoint 4820-2WN, SurePoint 4820-5GN, SurePoint 4820-2GB Planning, Installation And Service Manual
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4820 SurePoint Solution
Planning, Installation and Service Guid e
GA27-4231-07Update November 2005
4820 SurePoint Solution
Planning, Installation and Service Guid e
GA27-4231-07Update November 2005
Update November 2005
Note
Before using this information and the product it supports, be sure to read the Appendix D, “Safety information,” and the
general information under Appendix C, “Notices.”
Eighth Edition (June 2005)
This edition applies to the IBM 4820 SurePoint Solution and to all subsequent releases and modifications until
otherwise indicated in new editions.
This publication is available on the IBM Retail Store solutions electronic Support Web site.
1. Go to www.ibm.com/solutions/retail/store/
2. Select Support
3. Select Publications to access IBM Retail Store Solutions— Electronic Publications Web site.
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Store Solutions Information Development
Retail
Department ZBDA
IBM Corporation
P.O. Box 12195
Research Triangle Park, NC
27709-9990 USA
you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you
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© Copyright International Business Machines Corporation 1999, 2005. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Update November 2005
Contents
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Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
About this guide . . . . . . . . . . . . . . . . . . . . . . . .ix
Who should read this guide . . . . . . . . . . . . . . . . . . . .ix
Related publications . . . . . . . . . . . . . . . . . . . . . . .ix
Tell us what you think . . . . . . . . . . . . . . . . . . . . . . .x
Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . .xi
Summary of changes . . . . . . . . . . . . . . . . . . . . . . xiii
Chapter 1. Introducing the IBM 4820 SurePoint Solution . . . . . . . . .1
Hardware options . . . . . . . . . . . . . . . . . . . . . . . .3
Pedestal options . . . . . . . . . . . . . . . . . . . . . . . . .4
Supported operating systems . . . . . . . . . . . . . . . . . . . .5
Views of the 4820 SurePoint Solution . . . . . . . . . . . . . . . . .6
System software, touch drivers, and diagnostics . . . . . . . . . . . . .8
Environmental requirements . . . . . . . . . . . . . . . . . . . .8
Power usage . . . . . . . . . . . . . . . . . . . . . . . . . .9
Spill resistance . . . . . . . . . . . . . . . . . . . . . . . . .9
Calling for service . . . . . . . . . . . . . . . . . . . . . . . .9
Chapter 2. Installing the IBM 4820 . . . . . . . . . . . . . . . . .11
Tailoring your installation . . . . . . . . . . . . . . . . . . . . .11
Identifying the pedestal type . . . . . . . . . . . . . . . . . . . .12
Identifying the 4820 cables . . . . . . . . . . . . . . . . . . . .12
Identifying the 4820 I/O ports . . . . . . . . . . . . . . . . . . . .17
Installing the pedestal . . . . . . . . . . . . . . . . . . . . . .20
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Installing the VESA bracket . . . . . . . . . . . . . . . . . . . .42
Installing options . . . . . . . . . . . . . . . . . . . . . . . .43
Powering on . . . . . . . . . . . . . . . . . . . . . . . . . .52
Adjusting the image . . . . . . . . . . . . . . . . . . . . . . .53
Configuring and calibrating the touch screen . . . . . . . . . . . . . .58
Chapter 3. Maintaining the IBM 4820 . . . . . . . . . . . . . . . .67
Maximizing your comfort . . . . . . . . . . . . . . . . . . . . .67
Cleaning the touch screen . . . . . . . . . . . . . . . . . . . . .67
Using the brightness controls . . . . . . . . . . . . . . . . . . . .67
Chapter 4. Troubleshooting common problems . . . . . . . . . . . .69
Obtaining diagnostic and service information . . . . . . . . . . . . . .69
Troubleshooting capacitive and resistive displays that use the 3M TouchWare 69
Troubleshooting the 4820 Infrared touch screen using the ELO Touch Properties
Page . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
All models . . . . . . . . . . . . . . . . . . . . . . . . . .74
Appendix A. Field-replaceable units . . . . . . . . . . . . . . . .81
Assembly 1: 4820 . . . . . . . . . . . . . . . . . . . . . . . .82
Assembly 2: 4820 mounting hardware . . . . . . . . . . . . . . . .86
Appendix B. Mounting surface templates . . . . . . . . . . . . . .89
© Copyright IBM Corp. 1999, 2005 iii
Update November 2005
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . .91
Electronic emission notices . . . . . . . . . . . . . . . . . . . .92
Japanese power line harmonics compliance statement . . . . . . . . . .93
Japanese Voluntary Control Council for Interference (VCCI) statement . . . .93
Korean Communications Statement . . . . . . . . . . . . . . . . .94
Taiwanese class A warning statement . . . . . . . . . . . . . . . .94
Electrostatic discharge (ESD) . . . . . . . . . . . . . . . . . . .94
End of life disposal . . . . . . . . . . . . . . . . . . . . . . .95
Battery return program . . . . . . . . . . . . . . . . . . . . . .95
Mercury-added statement . . . . . . . . . . . . . . . . . . . . .96
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .96
Appendix D. Safety information . . . . . . . . . . . . . . . . . .97
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
iv 4820 Planning, Installation and Service Guide
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Figures
1. 4820 SurePoint Solution with features and available pedestals . . . . . . . . . . . . . .2
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2. Pedestal types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
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3. Front view of 4820 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
4. Rear view of 4820 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
5. Views of 10-inch models . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
6. Pedestal types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
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7. Connector cable for the EIA-232 models . . . . . . . . . . . . . . . . . . . . . .12
8. Infrared touch with MSR . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
9. Touch only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
10. Infrared touch (powered) . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
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11. Connector cable for capacitive and resistive touch EIA-232 models . . . . . . . . . . . .15
12. 4820-4FT model with MSR attached . . . . . . . . . . . . . . . . . . . . . . . .15
13. Microphone cable for amplified speaker kit . . . . . . . . . . . . . . . . . . . . .16
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14. Model 2xx EIA-232 I/O ports . . . . . . . . . . . . . . . . . . . . . . . . . .17
15. Model 5xx USB I/O ports . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
16. Models 42T, 4FT I/O ports . . . . . . . . . . . . . . . . . . . . . . . . . . .17
17. Models 46T, 46R I/O ports . . . . . . . . . . . . . . . . . . . . . . . . . . .18
18. Model 48T I/O ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
19. Mounting the distributed pedestal . . . . . . . . . . . . . . . . . . . . . . . . .20
20. Video cable routing direction . . . . . . . . . . . . . . . . . . . . . . . . . .21
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21. Using the velcro strip . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
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22. Routing the video and power cables . . . . . . . . . . . . . . . . . . . . . . . .23
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23. Distributed pedestal parts (shown with short pedestal) . . . . . . . . . . . . . . . . .24
24. Distributed pedestal covers . . . . . . . . . . . . . . . . . . . . . . . . . . .25
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25. Pedestal (free-standing) parts . . . . . . . . . . . . . . . . . . . . . . . . . .26
26. Placement of cable covers . . . . . . . . . . . . . . . . . . . . . . . . . . .27
27. Routing the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
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28. Integrated pedestal parts . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
29. Routing the power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
30. Integrated pedestal covers . . . . . . . . . . . . . . . . . . . . . . . . . . .31
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31. Routing the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
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32. Integrated pedestal parts . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
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33. Routing the power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
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34. Integrated pedestal covers . . . . . . . . . . . . . . . . . . . . . . . . . . .35
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35. Inserting the stiffening plate . . . . . . . . . . . . . . . . . . . . . . . . . . .36
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36. Securing the arm assembly to the 4694 . . . . . . . . . . . . . . . . . . . . . .37
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37. Attaching the filler panel covers . . . . . . . . . . . . . . . . . . . . . . . . .38
38. Securing the arm assembly to SurePOS 720, 740, 780 . . . . . . . . . . . . . . . . .39
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39. Attaching the filler panel covers . . . . . . . . . . . . . . . . . . . . . . . . .40
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40. Securing the arm assembly to the SurePOS 720, 740, 780 . . . . . . . . . . . . . . .41
41. Securing the arm assembly to the SurePOS 720, 740, 780 . . . . . . . . . . . . . . .42
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42. Aligner placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
43. Lock insert and brass key . . . . . . . . . . . . . . . . . . . . . . . . . . .44
44. 4820 SurePoint Solution with attached keypad/MSR . . . . . . . . . . . . . . . . . .45
45. Rear view of attached keypad . . . . . . . . . . . . . . . . . . . . . . . . . .46
46. 4820 SurePoint Solution with MSR . . . . . . . . . . . . . . . . . . . . . . . .47
47. Tabs for attaching the pointing device . . . . . . . . . . . . . . . . . . . . . . .48
48. 4820 SurePoint Solution with optional pointing device . . . . . . . . . . . . . . . . .49
49. Optional button cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
50. Path of pointing device cable . . . . . . . . . . . . . . . . . . . . . . . . . .51
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51. On-screen display menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
52. Pattern display using the 4820 Video Quality Test Pattern program . . . . . . . . . . . .55
53. On-screen display menu (Models 2xx and 5xx) . . . . . . . . . . . . . . . . . . . .56
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© Copyright IBM Corp. 1999, 2005 v
Update November 2005
54. Touch Screen Utility installation dialog . . . . . . . . . . . . . . . . . . . . . . .58
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55. Calibrate tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
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56. Hardware tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
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57. Calibrate reminder dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
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58. Brightness adjustment panel . . . . . . . . . . . . . . . . . . . . . . . . . .67
59. Power adapter pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
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60. Powered USB connector and pin numbers . . . . . . . . . . . . . . . . . . . . .80
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61. Distributed pedestal mounting template . . . . . . . . . . . . . . . . . . . . . .89
62. Free-standing pedestal mounting template . . . . . . . . . . . . . . . . . . . . .90
vi 4820 Planning, Installation and Service Guide
Update November 2005
Tables
1. 4820 SurePoint Solution models and features . . . . . . . . . . . . . . . . . . . . .1
2. 4820 SurePoint Solution hardware options . . . . . . . . . . . . . . . . . . . . . .3
3. Supported operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . .5
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4. Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .8
5. Power usage for 4820 SurePoint Solution . . . . . . . . . . . . . . . . . . . . . .9
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6. Connector definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
7. Connector icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
8. Summary of touch response modes . . . . . . . . . . . . . . . . . . . . . . . .63
9. Touch sound settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
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10. Touch screen status messages . . . . . . . . . . . . . . . . . . . . . . . . .71
11. Supported video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
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12. Power adapter pin voltages . . . . . . . . . . . . . . . . . . . . . . . . . . .79
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13. Powered USB connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . .80
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© Copyright IBM Corp. 1999, 2005 vii
Update November 2005
viii 4820 Planning, Installation and Service Guide
Update November 2005
About this guide
This guide provides information on installing and servicing the IBM 4820 SurePoint
Solution and is organized as follows:
v Chapter 1, “Introducing the IBM 4820 SurePoint Solution,” describes all models
and available options for the 4820 SurePoint
v Chapter 2, “Installing the IBM 4820,” on page 11 provides the installation steps
for the display and the features.
v Chapter 3, “Maintaining the IBM 4820,” on page 67 describes common
maintenance procedures for all models of the 4820.
v Chapter 4, “Troubleshooting common problems,” provides information on
resolving common problems.
v Appendix A, “Field-replaceable units” provides the field replaceable unit (FRU)
part numbers for the 4820.
v Appendix B, “Mounting surface templates” are necessary when installing the
distributed pedestal and the free-standing pedestal.
™
Solution.
Throughout
this guide, the following numeric terms refer to the IBM product name:
4820 4820 SurePoint Solution
4694 4694 Point of Sale Terminal
4840 IBM 4840 SurePOS
4800 4840 SurePOS 700 Series
Who should read this guide
Personnel responsible for installing, maintaining, and using the IBM 4820 SurePoint
Solution should read this guide. Some chapters provide information that is intended
for trained technical personnel.
Related publications
The following IBM publications, drivers, and service diskette information are
available from the IBM Retail Store Solutions Web site at:
www.ibm.com/solutions/retail/store/. From the store page, click Support.
v IBM 4820 SurePoint Solution: System Reference, SA27-4249
v IBM 4694 Point-of-Sale Terminals: Installation and Operation Manual, SA27-4005
v IBM 4694 Point-of-Sale Terminals: Hardware Service Manual, SY27-0364
v IBM SurePOS 700 Series Installation and Operations Guide, GA27-4223
v IBM SurePOS 500 Series Installation and Operations Guide, GA27-4254
v IBM SurePOS 300 Series Installation and Service Guide, GA27-4309
v IBM SurePOS 720, 740, and 780 Planning, Installation and Operation Guide,
GA27-4328
v IBM SurePOS 720, 740, and 780 Hardware Service Guide, SA27-4329
v IBM SurePOS 700 Series: Options and I/O Devices Service Guide, SY27-0392
™
500 Series
© Copyright IBM Corp. 1999, 2005 ix
Driver and service diskette information
Under SurePOS Peripherals, click IBM SurePoint Solution to go to the IBM 4820
SurePoint System Support page, where you can download the following software:
v 4694/4695/ISA Service/Diagnostic Diskette, Version 5.33 or later
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v 4820 Touch Drivers, including:
– SurePOS 500-xx3 & SurePoint 4820-2xx/5xx & Kiosk Touch Driver &
Configurator
– SurePOS 500/600-xx1/xx2, Kiosk-xx0/xx2, 4820-x2x/xFx (RS232) Touch
Drivers
– SurePoint x8x (USB) Touch Driver
4820 USB-attached Model 2xN/5xN POS Device Service Diskette
v
v 4820 EIA-232-attached Model 2xN/5xN POS Device Service Diskette
Under Peripheral Drivers, click the links to go to the Peripheral Driver Guide page,
where you can download the following software:
®
v POSS for Windows
v OLE for POS (OPOS)
™
v JavaPOS
v POSS for DOS
Update November 2005
Tell us what you think
Your feedback is important in helping us provide accurate and high-quality
information. Please take a few moments to tell us what you think about this
document.
You can use either of these ways to provide feedback:
v Visit our Web site at http://www.ibm.com/solutions/retail/store. Select Support,
then Publications . Select the publication comments link within the introductory
text. Fill in the requested information and your comments. Be sure to include the
name and form number of the document in the Publication ID field.
v Print and fill out the form at the end of this document. Return the form to us by
mail or by giving it to an IBM representative.
applicable, include a reference to the specific location of the text (for example, the
If
page or table number) on which you are commenting.
Between major revisions of this document, we might make minor technical updates.
The latest version of this document is available on the Retail Store Solutions Web
site at www.ibm.com/solutions/retail/store/support/publications.
x 4820 Planning, Installation and Service Guide
Update November 2005
Accessibility
Accessibility features help a user who has a physical disability, such as restricted
mobility or limited vision, to use the 4800 SurePOS terminals successfully. The
following is a high-level list of the accessibility features:
v All controls are located on the front of the machine, in easy reach.
v Industry-standard serial and USB ports allow alternative I/O devices.
v Manuals are available in .PDF format and can be downloaded from the Web.
See “Related publications” on page ix for the Web address.
v To assist users with color-vision deficiencies, the power LED blinks as well as
changes color when in low-power mode.
v Displays are driven at 60 Hz to eliminate problems caused by screen flicker.
© Copyright IBM Corp. 1999, 2005 xi
Update November 2005
xii 4820 Planning, Installation and Service Guide
Update November 2005
Summary of changes
November 2005
This update provides corrections to:
v Assembly 1 in the parts catalog Appendix A, “Field-replaceable units,” on
page 81
v Table 1 on page 1
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2005 (Eighth edition)
July
This edition (GA27-4231-07 )includes the following updates:
v New pedestal (see “Integrated pedestal for 5xx models” on page 32).
v New cables:
– “Touch (powered)” on page 14
– “Microphone” on page 16
v Updates to Appendix A, “Field-replaceable units.”
v Troubleshooting information for infrared touch problems (see “All models”
on page 74).
v New procedures for adjusting the display image (see “Models 2xx and
5xx” on page 56).
v The term “RS-232” is replaced with “EIA-232”.
v Other corrections and clarifications.
December
2004
This web-only update provides corrections to part numbers.
February 2004
This edition reorganizes the guide and provides information about the 4820
SurePoint Solution Models 2WN, 2GN, 5WN, and 5GN. This edition also
combines System Reference information, since a separate publication is no
longer maintained.
October 2003
This edition adds information about the features of Models 4WT and 4GT of
the 4820 SurePoint Solution.
July 2002
January 2002
September 2000
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February 2000
© Copyright IBM Corp. 1999, 2005 xiii
This edition adds information about Models 10D and 1FR of the 4820
SurePoint Solution.
This edition adds information about the integrated touch pedestal available
for the 4694 Point of Sale terminal.
This edition adds information about the features of Models 42D, 42T, 4FD,
and 4FT of the 4820 SurePoint Solution:
v EIA-232 connectivity
v Free-standing pedestal
This edition adds information about the features of Models 48D and 48T of
the 4820 SurePoint Solution:
v Universal Serial bus (USB) connectivity
v Audio capability
v Transition Minimized Differential Signaling (TMDS) digital video interface
v Digital Visual Interface (DVI)
Update November 2005
xiv 4820 Planning, Installation and Service Guide
Update November 2005
Chapter 1. Introducing the IBM 4820 SurePoint Solution
The IBM 4820 SurePoint Solution (see Figure 1 on page 2) is a family of displays
optimized for retail point of sale applications. Choices in touch technology, screen
size, I/O device support, and connectivity enable a SurePoint solution for any POS
environment.
Table 1 summarizes the models and features of the 4820 SurePoint Solution.
Table 1. 4820 SurePoint Solution models and features
Model
Screen
size
4820-2GN 12 in.
4820-2WN Pearl white
single
bulb
4820-5GN 15 in.
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4820-5WN Pearl white
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dual
bulb
4820-2GB 12 in.
4820-2WB Pearl white
4820-42T
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dual
bulb
4820-46T Pearl white RS-485 PS/2
4820-48T Pearl white
12 in.
single
bulb
4820-4WT Pearl white USB¹
4820-4GT Iron gray USB¹
4820-4FT 12 in.
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4820-46R Pearl white RS-485 PS/2 Ye s POS suite 4694
single
bulb
4820-42D
4820-4FD Iron gray EIA-232 None No 4840 4810
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4820-46D Pearl white None PS/2 Ye s 4694
4820-48D Pearl white
12 in.
single
bulb
4820-10D 10 in. Pearl white None No Supports all
4820-1FR 10 in. Iron gray None No Supports all
Color
MSR Keypad
4820 infrared touch screen monitors
Pointing
device
Keylock Touch driver² Host system
Iron Gray
Iron Gray
USB or EIA-232¹ Yes ¹
Iron Gray
4820 capacitive touch screen monitors
®
Pearl white EIA-232 IBM PS/2
USB
No 3M TouchWare PC
Yes
Yes
4820 resistive touch screen monitors
Iron gray
EIA-232
None
4820 non-touch screen monitors
No
Pearl white None PS/2 No
USB Yes
Elo TouchSystems
Universal
Supports all
POS suite 4694
3M TouchWare 4800;
4694-206
3M TouchWare Supports all
3M TouchWare
4810
Supports all
None
4800
4694-206
Notes:
1. Options are selected by feature code.
2. Touch drivers must be obtained from the IBM Web site (www.ibm.com/solutions/retail/store/). Drivers from other sources are not
supported.
© Copyright IBM Corp. 1999, 2005 1
Update November 2005
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Figure 1. 4820 SurePoint Solution with features and available pedestals
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2 4820 Planning, Installation and Service Guide
Update November 2005
Hardware options
Table 2. 4820 SurePoint Solution hardware options
Optional hardware Description
12-in. and 15-in. models only
Keypad
v 32-key with ISO 3 track MSR, or
v 32-key with JUCC MSR
Keyboard
v USB models allow USB keyboard
attachment
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v EIA-232 models accept a PS/2 keyboard
for diagnostics when no system keyboard
is available
MSR ISO 3 track or JUCC
Pointing Device
v PS/2 mouse type
v USB models
Security Manager’s keylock (469X) and
factory-installed for 2xx and 5xx models.
Sound Audio kit available (all models except 2xx
and 5xx) that requires sound card with
amplified output (speaker out). For example,
Sound Blaster sound card PCI 16 or Yamaha
sound card WF192XG
Amplified audio kit available for models 2xx
and 5xx
All models
Mounting
v Integrated pedestal
v Integrated touch pedestal
– Short: 255 mm (10 in.)
– Tall: 380 mm (15 in.)
Distributed pedestal
v
– Short: 240 mm(9.38 in.)
– Tall: 352 mm (13.80 in.)
v
Free-standing pedestal
v VESA bracket
Chapter 1. Introducing the IBM 4820 SurePoint Solution 3
Pedestal options
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Update November 2005
The pedestal options for the 4820 SurePoint Solution are integrated, free-standing,
or distributed pedestal. See Figure 2.
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Figure 2. Pedestal types
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4 4820 Planning, Installation and Service Guide
Update November 2005
Supported operating systems
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Table 3. Supported operating systems
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Model
DOS
95 NT
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4820-2GN
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4820-2WN
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4820-5GN
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4820-5WN
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4820-2WB
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4820-2GB
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U Not supported U U
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4820-42T
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4820-46T U U U U U
||||||
4820-48T
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4820-4WT U U U
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4820-4GT U U U
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U U U U U U
U
Not supported
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4820-4FT
||||||||
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4820-46R U U U U U Version 2, Release 2
|||||||
U U U U U U
U
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4820-42D
||||||||
4820-4FD U U U U U U
|||||||
4820-46D U U U U U
||||||
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4820-48D U U U U U
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4820-10D U U U U U
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4820-1FR U U U U U
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U U U U U U
U
Windows
®
98 2000 XP
4.0
4820 Infrared Touch Screen Monitors
4820 Capacitive Touch Screen Monitors
U U U
4820 Resistive Touch Screen Monitors
4820 Non-touch Screen Monitors
Operating system
®
4690
Version 3,
Release 3
with
CSD 04H0
Version 2, Release 3
Version 2, Release 3
IBM Retail
Environment for
SUSE LINUX
U
U
U
U
Chapter 1. Introducing the IBM 4820 SurePoint Solution 5
Views of the 4820 SurePoint Solution
This section shows examples of the various models of the 4820 SurePoint Solution.
12.1-inch and 15.0-inch models
Figure 3 is a front view of the 12.1-inch and 15.0 inch models of the 4820 SurePoint
Solution. Note the location of the control buttons.
Update November 2005
- Brightness
+ Brightness
Power
Suspend/Resume
Figure 3. Front view of 4820
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Note: Button design varies between models.
6 4820 Planning, Installation and Service Guide
Update November 2005
Figure 4 is a rear view of the 12.1-inch and 15.0-inch models of the 4820 SurePoint
Solution. This view shows the keypad, the locating tabs for the MSR, and the audio
kit, connector, and connector cover. Note the location of the manager’s keylock.
Keypad/MSR
locating Tabs
Keypad/MSR connector
Key lock
cylinder
Keypad/MSR
connector cover
Mounting bracket cover/
Audio kit
Figure 4. Rear view of 4820. Options shown may not be available on all models.
Chapter 1. Introducing the IBM 4820 SurePoint Solution 7
10.0 inch models
Figure 5 shows the front and rear views of the 10-inch models.
Update November 2005
Figure 5. Views of 10-inch models
System software, touch drivers, and diagnostics
You can obtain the appropriate software for your 4820 SurePoint Solution from the
IBM Retail Store Solutions Web site:www.ibm.com/solutions/retail/store/ (from the
store page, click Support).
Environmental requirements
Table 4 shows the humidity and temperature limits for the 4820 SurePoint Solution.
Table 4. Environmental requirements
Condition Operating limits Storage limits
Temperature (dry bulb) 0 to 40°C
(32° to 104° F)
Maximum temperature (wet
bulb)
27° C
(81° F)
Relative humidity 8 to 80% 5 to 90 %
Ensure that the cooling vents are not blocked by papers, signs, or other items.
-20 to 60°C
(-4° to 140° F)
29° C
(84° F)
8 4820 Planning, Installation and Service Guide
Update November 2005
Power usage
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Table 5 lists the power consumption for the 4820 SurePoint Solution.
The 4820 SurePoint Solution consumes less power and dissipates less heat than a
similar-size CRT.
Table 5. Power usage for 4820 SurePoint Solution
Models Size Power consumption (on
and operating)
4820-10D, 4820-1FR 10-inch 12 W
4820-2GB, 4820-2WB 12-inch dual bulb 20 W
4820-5GN, 4820-5WN 15-inch 23 W
All others 12-inch single bulb 16 W
All 4820 SurePoint models can be powered from a power adapter, which accepts
100V to 240V ac input. However, some models offering USB or EIA-232
communications interfaces can be powered from the POS terminal and do not
require a power adapter.
v Models with the USB interface can be powered from the POS terminal with the
following exceptions:
– 15-inch models require a power supply when attached to 4694 POS terminals.
– 12-inch dual bulb models require a power supply when attached to 4694 POS
terminals if more than 2.5 watts of power is to be used for devices attached to
the auxiliary USB ports.
Models with the EIA-232 interface can be connected to powered EIA-232 ports
v
on SurePOS 700 or 300 terminals. (Hot plugging is not supported.)
Spill resistance
The 4820 SurePoint Solution is designed to meet the following standards:
v National Electrical Manufacturers Association (NEMA) Type 5 rating per NEMA
Standards Publication number 250-1991 Enclosures for Electrical Equipment
v IP 52 rating per IEC 529
Calling for service
When you call IBM for warranty information or service, be sure to have the following
information available:
v Machine type/model
v Serial number
Locate this information either on the lower-right edge at the rear, or on the side of
the machine.
Chapter 1. Introducing the IBM 4820 SurePoint Solution 9
Update November 2005
10 4820 Planning, Installation and Service Guide
Update November 2005
Chapter 2. Installing the IBM 4820
This section describes procedures for setting up the 4820 SurePoint Solution.
Unless otherwise indicated, these procedures apply to all models. Be sure to know
your model number, and type of touch technology. See Table 1 on page 1.
Tailoring your installation
Because of the numerous 4820 Model types, pedestal types, and available options
for the 4820, you must tailor your installation to fit your configuration. This section
provides instructions by pedestal type, and by option. The recommended steps of
installation are:
1. Select the pedestal type and route the cables. Refer to Figure 6 on page 12.
Cable routing is unique for each pedestal and system unit.
Note:
2. See to “Installing options” on page 43 and install your optional hardware to the
display in the following order:
a. Keypad/MSR or MSR
b. Pointing device
c. Keylock barrel
3. Connect the cables to the 4820 SurePoint Solution.
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4. Attach the 4820 SurePoint Solution to the pedestal.
5. Install the optional speaker kit (see “Attaching the audio kit” on page 49) or
cable cover.
6. Connect the cables to your system unit.
7. Power on the system and the 4820 display. See to “Powering on” on page 52
8. Perform an auto adjust to obtain the optimal image. See “Adjusting the image”
on page 53.
9. Attach optional button cover, ( see “Installing the optional button cover” on
page 50).
10. Install the appropriate touch driver for your 4820 Model number (see Table 1
on page 1). Touch drivers are available from the IBM Web site:
www.ibm.com/solutions/retail/store. Then click Support.
Note:
11. For Models 2xx and 5xx, run the optional IBM Advanced Touchscreen
Configurator to enable the multiple monitor support, beep on touch, and the
blocked beam monitor. See “IBM Advanced Touch Screen Configurator” on
page 65 for additional information.
© Copyright IBM Corp. 1999, 2005 11
For multiple monitor installations (two monitors attached to a single
host, or a 4820 attached to a 4840), any 2xx or 5xx model can run with
any other touch model, however both drivers must be installed.
Installing the IBM 4820
Identifying the pedestal type
Before you begin, decide if your 4820 SurePoint Solution requires an integrated,
free-standing, or distributed pedestal. Note that your system type can dictate the
mounting pedestal. For example, an IBM 4800 or IBM 4694 POS terminal requires
the integrated touch pedestal for the 4820 SurePoint Solution.
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Update November 2005
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Figure 6. Pedestal types
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Identifying the 4820 cables
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Models with IR touch: 2xx and 5xx
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This section identifies the EIA-232 cables for the various models of the 4820
SurePoint Solution.
Touch with MSR/keypad
Figure 7. Connector cable for the EIA-232 models
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A EIA-232 touch (host)
B EIA-232 MSR (host)
C Keypad/keyboard (host)
D EIA-232 touch/MSR/keypad (4820)
12 4820 Planning, Installation and Service Guide
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Installing the IBM 4820
Touch with MSR
Figure 8. Infrared touch with MSR
A EIA-232 touch (host)
B EIA-232 MSR (host)
C EIA-232 touch/MSR (4820)
Touch only
Figure 9. Touch only
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A EIA-232 touch (host)
B EIA-232 touch (4820)
Chapter 2. Installing the IBM 4820 13
Installing the IBM 4820
Update November 2005
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Touch (powered)
Figure 10. Infrared touch (powered)
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A EIA-232 touch (host)
B 12vdc power(host)
C EIA-232 touch/power (4820)
14 4820 Planning, Installation and Service Guide
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