IBM SurePoint 4820-2GN, SurePoint 4820-5WN, SurePoint 4820-2WN, SurePoint 4820-5GN, SurePoint 4820-2GB Planning, Installation And Service Manual

...

Download

4820 SurePoint Solution



Planning, Installation and Service Guid e

GA27-4231-07Update November 2005

4820 SurePoint Solution



Planning, Installation and Service Guid e

GA27-4231-07Update November 2005

Update November 2005

Note

Before using this information and the product it supports, be sure to read the Appendix D, “Safety information,” and the general information under Appendix C, “Notices.”

Eighth Edition (June 2005)

This edition applies to the IBM 4820 SurePoint Solution and to all subsequent releases and modifications until otherwise indicated in new editions.

This publication is available on the IBM Retail Store solutions electronic Support Web site.

1. Go to www.ibm.com/solutions/retail/store/

2. Select Support

3. Select Publications to access IBM Retail Store Solutions— Electronic Publications Web site.

publications through your IBM representative or the IBM branch office that serves your locality. Publications

Order are not stocked at the address given below.

A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address your comments to:

| | | | | |

Store Solutions Information Development

Retail Department ZBDA IBM Corporation P.O. Box 12195 Research Triangle Park, NC 27709-9990 USA

you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you

When supply in any way it believes appropriate without incurring any obligation to you.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Update November 2005

Contents

Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

About this guide . . . . . . . . . . . . . . . . . . . . . . . .ix

Who should read this guide . . . . . . . . . . . . . . . . . . . .ix

Related publications . . . . . . . . . . . . . . . . . . . . . . .ix

Tell us what you think . . . . . . . . . . . . . . . . . . . . . . .x

Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . .xi

Summary of changes . . . . . . . . . . . . . . . . . . . . . . xiii

Chapter 1. Introducing the IBM 4820 SurePoint Solution . . . . . . . . .1

Hardware options . . . . . . . . . . . . . . . . . . . . . . . .3

Pedestal options . . . . . . . . . . . . . . . . . . . . . . . . .4

Supported operating systems . . . . . . . . . . . . . . . . . . . .5

Views of the 4820 SurePoint Solution . . . . . . . . . . . . . . . . .6

System software, touch drivers, and diagnostics . . . . . . . . . . . . .8

Environmental requirements . . . . . . . . . . . . . . . . . . . .8

Power usage . . . . . . . . . . . . . . . . . . . . . . . . . .9

Spill resistance . . . . . . . . . . . . . . . . . . . . . . . . .9

Calling for service . . . . . . . . . . . . . . . . . . . . . . . .9

Chapter 2. Installing the IBM 4820 . . . . . . . . . . . . . . . . .11

Tailoring your installation . . . . . . . . . . . . . . . . . . . . .11

Identifying the pedestal type . . . . . . . . . . . . . . . . . . . .12

Identifying the 4820 cables . . . . . . . . . . . . . . . . . . . .12

Identifying the 4820 I/O ports . . . . . . . . . . . . . . . . . . . .17

Installing the pedestal . . . . . . . . . . . . . . . . . . . . . .20

|| ||

|| || | ||

Installing the VESA bracket . . . . . . . . . . . . . . . . . . . .42

Installing options . . . . . . . . . . . . . . . . . . . . . . . .43

Powering on . . . . . . . . . . . . . . . . . . . . . . . . . .52

Adjusting the image . . . . . . . . . . . . . . . . . . . . . . .53

Configuring and calibrating the touch screen . . . . . . . . . . . . . .58

Chapter 3. Maintaining the IBM 4820 . . . . . . . . . . . . . . . .67

Maximizing your comfort . . . . . . . . . . . . . . . . . . . . .67

Cleaning the touch screen . . . . . . . . . . . . . . . . . . . . .67

Using the brightness controls . . . . . . . . . . . . . . . . . . . .67

Chapter 4. Troubleshooting common problems . . . . . . . . . . . .69

Obtaining diagnostic and service information . . . . . . . . . . . . . .69

Troubleshooting capacitive and resistive displays that use the 3M TouchWare 69 Troubleshooting the 4820 Infrared touch screen using the ELO Touch Properties

Page . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

All models . . . . . . . . . . . . . . . . . . . . . . . . . .74

Appendix A. Field-replaceable units . . . . . . . . . . . . . . . .81

Assembly 1: 4820 . . . . . . . . . . . . . . . . . . . . . . . .82

Assembly 2: 4820 mounting hardware . . . . . . . . . . . . . . . .86

Appendix B. Mounting surface templates . . . . . . . . . . . . . .89

Update November 2005

Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . .91

Electronic emission notices . . . . . . . . . . . . . . . . . . . .92

Japanese power line harmonics compliance statement . . . . . . . . . .93

Japanese Voluntary Control Council for Interference (VCCI) statement . . . .93

Korean Communications Statement . . . . . . . . . . . . . . . . .94

Taiwanese class A warning statement . . . . . . . . . . . . . . . .94

Electrostatic discharge (ESD) . . . . . . . . . . . . . . . . . . .94

End of life disposal . . . . . . . . . . . . . . . . . . . . . . .95

Battery return program . . . . . . . . . . . . . . . . . . . . . .95

Mercury-added statement . . . . . . . . . . . . . . . . . . . . .96

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .96

Appendix D. Safety information . . . . . . . . . . . . . . . . . .97

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

iv 4820 Planning, Installation and Service Guide

Update November 2005

Figures

1. 4820 SurePoint Solution with features and available pedestals . . . . . . . . . . . . . .2

2. Pedestal types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

3. Front view of 4820 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

4. Rear view of 4820 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

5. Views of 10-inch models . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

6. Pedestal types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

7. Connector cable for the EIA-232 models . . . . . . . . . . . . . . . . . . . . . .12

8. Infrared touch with MSR . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

9. Touch only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

10. Infrared touch (powered) . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

11. Connector cable for capacitive and resistive touch EIA-232 models . . . . . . . . . . . .15

12. 4820-4FT model with MSR attached . . . . . . . . . . . . . . . . . . . . . . . .15

13. Microphone cable for amplified speaker kit . . . . . . . . . . . . . . . . . . . . .16

14. Model 2xx EIA-232 I/O ports . . . . . . . . . . . . . . . . . . . . . . . . . .17

15. Model 5xx USB I/O ports . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

16. Models 42T, 4FT I/O ports . . . . . . . . . . . . . . . . . . . . . . . . . . .17

17. Models 46T, 46R I/O ports . . . . . . . . . . . . . . . . . . . . . . . . . . .18

18. Model 48T I/O ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

19. Mounting the distributed pedestal . . . . . . . . . . . . . . . . . . . . . . . . .20

20. Video cable routing direction . . . . . . . . . . . . . . . . . . . . . . . . . .21

21. Using the velcro strip . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

22. Routing the video and power cables . . . . . . . . . . . . . . . . . . . . . . . .23

23. Distributed pedestal parts (shown with short pedestal) . . . . . . . . . . . . . . . . .24

24. Distributed pedestal covers . . . . . . . . . . . . . . . . . . . . . . . . . . .25

25. Pedestal (free-standing) parts . . . . . . . . . . . . . . . . . . . . . . . . . .26

26. Placement of cable covers . . . . . . . . . . . . . . . . . . . . . . . . . . .27

27. Routing the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

28. Integrated pedestal parts . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

29. Routing the power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

30. Integrated pedestal covers . . . . . . . . . . . . . . . . . . . . . . . . . . .31

31. Routing the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

32. Integrated pedestal parts . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

33. Routing the power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

34. Integrated pedestal covers . . . . . . . . . . . . . . . . . . . . . . . . . . .35

35. Inserting the stiffening plate . . . . . . . . . . . . . . . . . . . . . . . . . . .36

36. Securing the arm assembly to the 4694 . . . . . . . . . . . . . . . . . . . . . .37

37. Attaching the filler panel covers . . . . . . . . . . . . . . . . . . . . . . . . .38

38. Securing the arm assembly to SurePOS 720, 740, 780 . . . . . . . . . . . . . . . . .39

39. Attaching the filler panel covers . . . . . . . . . . . . . . . . . . . . . . . . .40

40. Securing the arm assembly to the SurePOS 720, 740, 780 . . . . . . . . . . . . . . .41

41. Securing the arm assembly to the SurePOS 720, 740, 780 . . . . . . . . . . . . . . .42

42. Aligner placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

43. Lock insert and brass key . . . . . . . . . . . . . . . . . . . . . . . . . . .44

44. 4820 SurePoint Solution with attached keypad/MSR . . . . . . . . . . . . . . . . . .45

45. Rear view of attached keypad . . . . . . . . . . . . . . . . . . . . . . . . . .46

46. 4820 SurePoint Solution with MSR . . . . . . . . . . . . . . . . . . . . . . . .47

47. Tabs for attaching the pointing device . . . . . . . . . . . . . . . . . . . . . . .48

48. 4820 SurePoint Solution with optional pointing device . . . . . . . . . . . . . . . . .49

49. Optional button cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

50. Path of pointing device cable . . . . . . . . . . . . . . . . . . . . . . . . . .51

51. On-screen display menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

52. Pattern display using the 4820 Video Quality Test Pattern program . . . . . . . . . . . .55

53. On-screen display menu (Models 2xx and 5xx) . . . . . . . . . . . . . . . . . . . .56

Update November 2005

54. Touch Screen Utility installation dialog . . . . . . . . . . . . . . . . . . . . . . .58

55. Calibrate tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

56. Hardware tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

57. Calibrate reminder dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

58. Brightness adjustment panel . . . . . . . . . . . . . . . . . . . . . . . . . .67

59. Power adapter pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

60. Powered USB connector and pin numbers . . . . . . . . . . . . . . . . . . . . .80

61. Distributed pedestal mounting template . . . . . . . . . . . . . . . . . . . . . .89

62. Free-standing pedestal mounting template . . . . . . . . . . . . . . . . . . . . .90

vi 4820 Planning, Installation and Service Guide

Update November 2005

Tables

1. 4820 SurePoint Solution models and features . . . . . . . . . . . . . . . . . . . . .1

2. 4820 SurePoint Solution hardware options . . . . . . . . . . . . . . . . . . . . . .3

3. Supported operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . .5

4. Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .8

5. Power usage for 4820 SurePoint Solution . . . . . . . . . . . . . . . . . . . . . .9

6. Connector definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

7. Connector icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

8. Summary of touch response modes . . . . . . . . . . . . . . . . . . . . . . . .63

9. Touch sound settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

10. Touch screen status messages . . . . . . . . . . . . . . . . . . . . . . . . .71

11. Supported video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

12. Power adapter pin voltages . . . . . . . . . . . . . . . . . . . . . . . . . . .79

13. Powered USB connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . .80

Update November 2005

viii 4820 Planning, Installation and Service Guide

Update November 2005

About this guide

This guide provides information on installing and servicing the IBM 4820 SurePoint Solution and is organized as follows:

v Chapter 1, “Introducing the IBM 4820 SurePoint Solution,” describes all models

and available options for the 4820 SurePoint

v Chapter 2, “Installing the IBM 4820,” on page 11 provides the installation steps

for the display and the features.

v Chapter 3, “Maintaining the IBM 4820,” on page 67 describes common

maintenance procedures for all models of the 4820.

v Chapter 4, “Troubleshooting common problems,” provides information on

resolving common problems.

v Appendix A, “Field-replaceable units” provides the field replaceable unit (FRU)

part numbers for the 4820.

v Appendix B, “Mounting surface templates” are necessary when installing the

distributed pedestal and the free-standing pedestal.

™

Solution.

Throughout

this guide, the following numeric terms refer to the IBM product name:

4820 4820 SurePoint Solution 4694 4694 Point of Sale Terminal 4840 IBM 4840 SurePOS 4800 4840 SurePOS 700 Series

Who should read this guide

Personnel responsible for installing, maintaining, and using the IBM 4820 SurePoint Solution should read this guide. Some chapters provide information that is intended for trained technical personnel.

Related publications

The following IBM publications, drivers, and service diskette information are available from the IBM Retail Store Solutions Web site at: www.ibm.com/solutions/retail/store/. From the store page, click Support.

v IBM 4820 SurePoint Solution: System Reference, SA27-4249 v IBM 4694 Point-of-Sale Terminals: Installation and Operation Manual, SA27-4005 v IBM 4694 Point-of-Sale Terminals: Hardware Service Manual, SY27-0364 v IBM SurePOS 700 Series Installation and Operations Guide, GA27-4223 v IBM SurePOS 500 Series Installation and Operations Guide, GA27-4254 v IBM SurePOS 300 Series Installation and Service Guide, GA27-4309 v IBM SurePOS 720, 740, and 780 Planning, Installation and Operation Guide,

GA27-4328

v IBM SurePOS 720, 740, and 780 Hardware Service Guide, SA27-4329 v IBM SurePOS 700 Series: Options and I/O Devices Service Guide, SY27-0392

™

500 Series

Driver and service diskette information

Under SurePOS Peripherals, click IBM SurePoint Solution to go to the IBM 4820 SurePoint System Support page, where you can download the following software:

v 4694/4695/ISA Service/Diagnostic Diskette, Version 5.33 or later

| |

v 4820 Touch Drivers, including:

– SurePOS 500-xx3 & SurePoint 4820-2xx/5xx & Kiosk Touch Driver &

Configurator

– SurePOS 500/600-xx1/xx2, Kiosk-xx0/xx2, 4820-x2x/xFx (RS232) Touch

Drivers

– SurePoint x8x (USB) Touch Driver

4820 USB-attached Model 2xN/5xN POS Device Service Diskette

v 4820 EIA-232-attached Model 2xN/5xN POS Device Service Diskette

Under Peripheral Drivers, click the links to go to the Peripheral Driver Guide page, where you can download the following software:

v POSS for Windows v OLE for POS (OPOS)

™

v JavaPOS v POSS for DOS

Update November 2005

Tell us what you think

Your feedback is important in helping us provide accurate and high-quality information. Please take a few moments to tell us what you think about this document.

You can use either of these ways to provide feedback: v Visit our Web site at http://www.ibm.com/solutions/retail/store. Select Support,

then Publications . Select the publication comments link within the introductory text. Fill in the requested information and your comments. Be sure to include the name and form number of the document in the Publication ID field.

v Print and fill out the form at the end of this document. Return the form to us by

mail or by giving it to an IBM representative.

applicable, include a reference to the specific location of the text (for example, the

If page or table number) on which you are commenting.

Between major revisions of this document, we might make minor technical updates. The latest version of this document is available on the Retail Store Solutions Web site at www.ibm.com/solutions/retail/store/support/publications.

x 4820 Planning, Installation and Service Guide

Update November 2005

Accessibility

Accessibility features help a user who has a physical disability, such as restricted mobility or limited vision, to use the 4800 SurePOS terminals successfully. The following is a high-level list of the accessibility features:

v All controls are located on the front of the machine, in easy reach. v Industry-standard serial and USB ports allow alternative I/O devices. v Manuals are available in .PDF format and can be downloaded from the Web.

See “Related publications” on page ix for the Web address.

v To assist users with color-vision deficiencies, the power LED blinks as well as

changes color when in low-power mode.

v Displays are driven at 60 Hz to eliminate problems caused by screen flicker.

Update November 2005

xii 4820 Planning, Installation and Service Guide

Update November 2005

Summary of changes

November 2005

This update provides corrections to:

v Assembly 1 in the parts catalog Appendix A, “Field-replaceable units,” on

page 81

v Table 1 on page 1

| |

2005 (Eighth edition)

July

This edition (GA27-4231-07 )includes the following updates:

v New pedestal (see “Integrated pedestal for 5xx models” on page 32). v New cables:

– “Touch (powered)” on page 14 – “Microphone” on page 16

v Updates to Appendix A, “Field-replaceable units.” v Troubleshooting information for infrared touch problems (see “All models”

on page 74).

v New procedures for adjusting the display image (see “Models 2xx and

5xx” on page 56).

v The term “RS-232” is replaced with “EIA-232”. v Other corrections and clarifications.

December

2004

This web-only update provides corrections to part numbers.

February 2004

This edition reorganizes the guide and provides information about the 4820 SurePoint Solution Models 2WN, 2GN, 5WN, and 5GN. This edition also combines System Reference information, since a separate publication is no longer maintained.

October 2003

This edition adds information about the features of Models 4WT and 4GT of the 4820 SurePoint Solution.

July 2002

January 2002

September 2000

February 2000

This edition adds information about Models 10D and 1FR of the 4820 SurePoint Solution.

This edition adds information about the integrated touch pedestal available for the 4694 Point of Sale terminal.

This edition adds information about the features of Models 42D, 42T, 4FD, and 4FT of the 4820 SurePoint Solution:

v EIA-232 connectivity v Free-standing pedestal

This edition adds information about the features of Models 48D and 48T of the 4820 SurePoint Solution:

v Universal Serial bus (USB) connectivity v Audio capability v Transition Minimized Differential Signaling (TMDS) digital video interface

v Digital Visual Interface (DVI)

Update November 2005

xiv 4820 Planning, Installation and Service Guide

Update November 2005

Chapter 1. Introducing the IBM 4820 SurePoint Solution

The IBM 4820 SurePoint Solution (see Figure 1 on page 2) is a family of displays optimized for retail point of sale applications. Choices in touch technology, screen size, I/O device support, and connectivity enable a SurePoint solution for any POS environment.

Table 1 summarizes the models and features of the 4820 SurePoint Solution.

Table 1. 4820 SurePoint Solution models and features

Model

Screen size

4820-2GN 12 in.

4820-2WN Pearl white

single bulb

4820-5GN 15 in.

|||||

4820-5WN Pearl white

dual bulb

4820-2GB 12 in.

4820-2WB Pearl white

4820-42T

dual bulb

4820-46T Pearl white RS-485 PS/2 4820-48T Pearl white

12 in. single bulb

4820-4WT Pearl white USB¹ 4820-4GT Iron gray USB¹

4820-4FT 12 in.

4820-46R Pearl white RS-485 PS/2 Ye s POS suite 4694

single bulb

4820-42D 4820-4FD Iron gray EIA-232 None No 4840 4810

4820-46D Pearl white None PS/2 Ye s 4694 4820-48D Pearl white

12 in. single bulb

4820-10D 10 in. Pearl white None No Supports all 4820-1FR 10 in. Iron gray None No Supports all

Color

MSR Keypad

4820 infrared touch screen monitors

Pointing

device

Keylock Touch driver² Host system

Iron Gray

USB or EIA-232¹ Yes ¹

Iron Gray

4820 capacitive touch screen monitors

Pearl white EIA-232 IBM PS/2

USB

No 3M TouchWare PC

Yes

4820 resistive touch screen monitors

Iron gray

EIA-232

None

4820 non-touch screen monitors

Pearl white None PS/2 No

USB Yes

Elo TouchSystems Universal

Supports all

POS suite 4694 3M TouchWare 4800;

4694-206

3M TouchWare Supports all

3M TouchWare

4810

Supports all

None

4800 4694-206

Notes:

1. Options are selected by feature code.

2. Touch drivers must be obtained from the IBM Web site (www.ibm.com/solutions/retail/store/). Drivers from other sources are not supported.

Update November 2005

Figure 1. 4820 SurePoint Solution with features and available pedestals

| |

2 4820 Planning, Installation and Service Guide

Update November 2005

Hardware options

Table 2. 4820 SurePoint Solution hardware options

Optional hardware Description

12-in. and 15-in. models only

Keypad

v 32-key with ISO 3 track MSR, or v 32-key with JUCC MSR

Keyboard

v USB models allow USB keyboard

attachment

| | |

v EIA-232 models accept a PS/2 keyboard

for diagnostics when no system keyboard

is available MSR ISO 3 track or JUCC Pointing Device

v PS/2 mouse type v USB models

Security Manager’s keylock (469X) and

factory-installed for 2xx and 5xx models.

Sound Audio kit available (all models except 2xx

and 5xx) that requires sound card with amplified output (speaker out). For example, Sound Blaster sound card PCI 16 or Yamaha sound card WF192XG

Amplified audio kit available for models 2xx and 5xx

All models

Mounting

v Integrated pedestal v Integrated touch pedestal

– Short: 255 mm (10 in.)

– Tall: 380 mm (15 in.)

Distributed pedestal

– Short: 240 mm(9.38 in.)

– Tall: 352 mm (13.80 in.)

Free-standing pedestal

v VESA bracket

Chapter 1. Introducing the IBM 4820 SurePoint Solution 3

Pedestal options

Update November 2005

The pedestal options for the 4820 SurePoint Solution are integrated, free-standing, or distributed pedestal. See Figure 2.

| |

Figure 2. Pedestal types

4 4820 Planning, Installation and Service Guide

Update November 2005

Supported operating systems

Table 3. Supported operating systems

| |||||

||||||

Model

DOS

95 NT

4820-2GN

4820-2WN

| |

4820-5GN

| ||||

| |

4820-5WN

| |

4820-2WB

4820-2GB

U Not supported U U

4820-42T

||||||||

4820-46T U U U U U

||||||

4820-48T

||||| |

4820-4WT U U U

||||

4820-4GT U U U

||||

U U U U U U

Not supported

4820-4FT

|||||||| |

4820-46R U U U U U Version 2, Release 2

|||||||

U U U U U U

4820-42D

||||||||

4820-4FD U U U U U U

|||||||

4820-46D U U U U U

|||||| |

4820-48D U U U U U

|||||| |

4820-10D U U U U U

||||||

4820-1FR U U U U U

|||||| |

U U U U U U

Windows

98 2000 XP

4.0

4820 Infrared Touch Screen Monitors

4820 Capacitive Touch Screen Monitors

U U U

4820 Resistive Touch Screen Monitors

4820 Non-touch Screen Monitors

Operating system

4690

Version 3, Release 3

with

CSD 04H0

Version 2, Release 3

IBM Retail

Environment for

SUSE LINUX

Chapter 1. Introducing the IBM 4820 SurePoint Solution 5

Views of the 4820 SurePoint Solution

This section shows examples of the various models of the 4820 SurePoint Solution.

12.1-inch and 15.0-inch models

Figure 3 is a front view of the 12.1-inch and 15.0 inch models of the 4820 SurePoint Solution. Note the location of the control buttons.

Update November 2005

- Brightness

+ Brightness

Power Suspend/Resume

Figure 3. Front view of 4820

Note: Button design varies between models.

6 4820 Planning, Installation and Service Guide

Update November 2005

Figure 4 is a rear view of the 12.1-inch and 15.0-inch models of the 4820 SurePoint Solution. This view shows the keypad, the locating tabs for the MSR, and the audio kit, connector, and connector cover. Note the location of the manager’s keylock.

Keypad/MSR locating Tabs

Keypad/MSR connector

Key lock cylinder

Keypad/MSR connector cover

Mounting bracket cover/ Audio kit

Figure 4. Rear view of 4820. Options shown may not be available on all models.

Chapter 1. Introducing the IBM 4820 SurePoint Solution 7

10.0 inch models

Figure 5 shows the front and rear views of the 10-inch models.

Update November 2005

Figure 5. Views of 10-inch models

System software, touch drivers, and diagnostics

You can obtain the appropriate software for your 4820 SurePoint Solution from the IBM Retail Store Solutions Web site:www.ibm.com/solutions/retail/store/ (from the store page, click Support).

Environmental requirements

Table 4 shows the humidity and temperature limits for the 4820 SurePoint Solution.

Table 4. Environmental requirements

Condition Operating limits Storage limits

Temperature (dry bulb) 0 to 40°C

(32° to 104° F)

Maximum temperature (wet bulb)

27° C (81° F)

Relative humidity 8 to 80% 5 to 90 %

Ensure that the cooling vents are not blocked by papers, signs, or other items.

-20 to 60°C (-4° to 140° F)

29° C (84° F)

8 4820 Planning, Installation and Service Guide

Update November 2005

Power usage

| |

||| |

|||

||| |

| | | |

| |

| | |

| |

Table 5 lists the power consumption for the 4820 SurePoint Solution.

The 4820 SurePoint Solution consumes less power and dissipates less heat than a similar-size CRT.

Table 5. Power usage for 4820 SurePoint Solution

Models Size Power consumption (on

and operating)

4820-10D, 4820-1FR 10-inch 12 W 4820-2GB, 4820-2WB 12-inch dual bulb 20 W 4820-5GN, 4820-5WN 15-inch 23 W All others 12-inch single bulb 16 W

All 4820 SurePoint models can be powered from a power adapter, which accepts 100V to 240V ac input. However, some models offering USB or EIA-232 communications interfaces can be powered from the POS terminal and do not require a power adapter.

v Models with the USB interface can be powered from the POS terminal with the

following exceptions: – 15-inch models require a power supply when attached to 4694 POS terminals. – 12-inch dual bulb models require a power supply when attached to 4694 POS

terminals if more than 2.5 watts of power is to be used for devices attached to the auxiliary USB ports.

Models with the EIA-232 interface can be connected to powered EIA-232 ports

on SurePOS 700 or 300 terminals. (Hot plugging is not supported.)

Spill resistance

The 4820 SurePoint Solution is designed to meet the following standards:

v National Electrical Manufacturers Association (NEMA) Type 5 rating per NEMA

Standards Publication number 250-1991 Enclosures for Electrical Equipment

v IP 52 rating per IEC 529

Calling for service

When you call IBM for warranty information or service, be sure to have the following information available:

v Machine type/model v Serial number

Locate this information either on the lower-right edge at the rear, or on the side of the machine.

Chapter 1. Introducing the IBM 4820 SurePoint Solution 9

Update November 2005

10 4820 Planning, Installation and Service Guide

Update November 2005

Chapter 2. Installing the IBM 4820

This section describes procedures for setting up the 4820 SurePoint Solution. Unless otherwise indicated, these procedures apply to all models. Be sure to know your model number, and type of touch technology. See Table 1 on page 1.

Tailoring your installation

Because of the numerous 4820 Model types, pedestal types, and available options for the 4820, you must tailor your installation to fit your configuration. This section provides instructions by pedestal type, and by option. The recommended steps of installation are:

1. Select the pedestal type and route the cables. Refer to Figure 6 on page 12.

Cable routing is unique for each pedestal and system unit.

Note:

2. See to “Installing options” on page 43 and install your optional hardware to the display in the following order:

a. Keypad/MSR or MSR b. Pointing device c. Keylock barrel

3. Connect the cables to the 4820 SurePoint Solution.

4. Attach the 4820 SurePoint Solution to the pedestal.

5. Install the optional speaker kit (see “Attaching the audio kit” on page 49) or cable cover.

6. Connect the cables to your system unit.

7. Power on the system and the 4820 display. See to “Powering on” on page 52

8. Perform an auto adjust to obtain the optimal image. See “Adjusting the image” on page 53.

9. Attach optional button cover, ( see “Installing the optional button cover” on page 50).

10. Install the appropriate touch driver for your 4820 Model number (see Table 1 on page 1). Touch drivers are available from the IBM Web site: www.ibm.com/solutions/retail/store. Then click Support.

Note:

11. For Models 2xx and 5xx, run the optional IBM Advanced Touchscreen

Configurator to enable the multiple monitor support, beep on touch, and the blocked beam monitor. See “IBM Advanced Touch Screen Configurator” on page 65 for additional information.

For multiple monitor installations (two monitors attached to a single

host, or a 4820 attached to a 4840), any 2xx or 5xx model can run with any other touch model, however both drivers must be installed.

Installing the IBM 4820

Identifying the pedestal type

Before you begin, decide if your 4820 SurePoint Solution requires an integrated, free-standing, or distributed pedestal. Note that your system type can dictate the mounting pedestal. For example, an IBM 4800 or IBM 4694 POS terminal requires the integrated touch pedestal for the 4820 SurePoint Solution.

Update November 2005

| |

Figure 6. Pedestal types

Identifying the 4820 cables

| |

Models with IR touch: 2xx and 5xx

This section identifies the EIA-232 cables for the various models of the 4820 SurePoint Solution.

Touch with MSR/keypad

Figure 7. Connector cable for the EIA-232 models

|| |

A EIA-232 touch (host) B EIA-232 MSR (host) C Keypad/keyboard (host) D EIA-232 touch/MSR/keypad (4820)

12 4820 Planning, Installation and Service Guide

Update November 2005

|| |

Installing the IBM 4820

Touch with MSR

Figure 8. Infrared touch with MSR

A EIA-232 touch (host) B EIA-232 MSR (host) C EIA-232 touch/MSR (4820)

Touch only

Figure 9. Touch only

|| |

A EIA-232 touch (host) B EIA-232 touch (4820)

Chapter 2. Installing the IBM 4820 13

Installing the IBM 4820

Update November 2005

| | |

| |

Touch (powered)

Figure 10. Infrared touch (powered)

| |

|| | |

A EIA-232 touch (host) B 12vdc power(host) C EIA-232 touch/power (4820)

14 4820 Planning, Installation and Service Guide

Update November 2005

Installing the IBM 4820

Models with capacitive or resistive touch: 42T, 46T, 48T, 4WT, 4GT, 4FT, 46R

Touch with keypad/MSR

The PS/2 pigtail connector (see Figure 11) is used to connect a PS/2 keyboard and perform diagnostics.

Figure 11. Connector cable for capacitive and resistive touch EIA-232 models

|| |

A EIA-232 touch (host) B EIA-232 MSR (host) C Keypad/keyboard (host) D PS/2 keyboard (for diagnostics) E EIA-232 touch/MSR/keypad (4820)

Touch with MSR

Figure 12. 4820-4FT model with MSR attached

|| |

A EIA-232 touch (host) B EIA-232 MSR (host) C EIA-232 touch/MSR (4820)

Chapter 2. Installing the IBM 4820 15

Installing the IBM 4820

Microphone

| |

Update November 2005

| |

Figure 13. Microphone cable for amplified speaker kit

| |

|| | |

A Microphone cable (4820 amplified speaker kit) B USB (host) C Microphone (host)

16 4820 Planning, Installation and Service Guide

Update November 2005

Identifying the 4820 I/O ports

This section identifies the input/output ports of the various 4820 models. See Figure 12 on page 15.

This section does not show all possible configurations.

Note:

Models 2xx, 5xx

Installing the IBM 4820

Figure 14. Model 2xx EIA-232 I/O ports

Figure 15. Model 5xx USB I/O ports

Models 42T, 4FT

AB E F

Figure 16. Models 42T, 4FT I/O ports

Chapter 2. Installing the IBM 4820 17

Installing the IBM 4820

Models 46T, 46R with RS-485

AHB

Figure 17. Models 46T, 46R I/O ports

Model 48T

EF BA

Update November 2005

Figure 18. Model 48T I/O ports

| |

Table 6. Connector definitions

A 12 V dc power E USB 1.1 (two units for

external connections)

B Video connector F USB 2.0 C PS/2 keyboard

port for diagnostics

D EIA-232 connector

port

G Enable/disable audible

beeper (Models 42T and 4FT)

H RS-485 (EIA 485)

connector port

18 4820 Planning, Installation and Service Guide

Update November 2005

Identifying the icons

Icons located near the 4820 SurePoint Solution ports also identify the connection type. Table 7 lists these icons.

Installing the IBM 4820

Table 7. Connector icons

Power

Video

USB/RS-485/EIA-232 Touch/MSR

USB out

Enable audible beeper (Models 4FT, 42T only)

Disable audible beeper (Models 4FT, 42T only)

IBM PS/2

compatible keyboard

Chapter 2. Installing the IBM 4820 19

Installing the IBM 4820

Installing the pedestal

This section describes how to install the distributed, integrated, integrated touch and free-standing pedestal. Cable routing steps are included.

Distributed pedestal

Follow these instructions for installing the 4820 SurePoint Solution to the distributed pedestal:

Attaching the distributed pedestal to the counter

The distributed pedestal is available in short (238.2 mm/9.38 inches) and tall (350.6 mm/13.80 inches) versions. Both pedestals bolt to your counter; therefore, installation is the same. Figure 19 shows the mounting order for the tall pedestal.

Update November 2005

Pedestal

Mounting surface

Metal support bracket

M6 screws

Figure 19. Mounting the distributed pedestal

20 4820 Planning, Installation and Service Guide

Update November 2005

| | || |

Distributed pedestal instructions

Follow these steps to attach the distributed pedestal to the counter:

1. Using the template (see Figure 61 on page 89) as a guide, mark the screw hole

locations for drilling through the counter. Use 8-mm bit or 5/16-in. bit to drill the four screw holes.

To route cables through the counter, drill two 2.2-mm (7/8-in.) holes

Note:

through the counter. Trim the remaining material between the holes with a small saw or chisel.

2. Place the pedestal so that the mounting bolts align with the counter screw

holes.

3. Use the enclosed M6 screws to secure the pedestal to the counter as shown in

Figure 19 on page 20. The slots located in the metal support bracket allow you to position the pedestal for maximum stability.

Routing the cables for the distributed pedestal

1. Remove the trough cover from the distributed pedestal.

2. Route the video cable down through the distributed pedestal (as shown

Figure 20) and leave it unconnected.

| |

Figure 20. Video cable routing direction

Chapter 2. Installing the IBM 4820 21

Distributed pedestal instructions

Update November 2005

| | || |

3. Using the velcro strip that is connected to the power cable, fasten the power and video cables together (see Figure 21).

| |

Figure 21. Using the velcro strip

22 4820 Planning, Installation and Service Guide

Update November 2005

Distributed pedestal instructions

| | | |

4. Pull the video and power cable attachment up through the distributed pedestal (see Figure 22).

| |

Figure 22. Routing the video and power cables

| |

5. Unfasten the velcro strip and separate the video and power cables.

6. Route the video cable back down through the distributed pedestal.

7. Attach the video cable to the appropriate port in the system unit.

Do not attach the video and power cables to the 4820 display.

Note:

8. Install your optional hardware. (See “Installing options” on page 43.)

Chapter 2. Installing the IBM 4820 23

Distributed pedestal instructions

Mounting the 4820 SurePoint Solution to the distributed pedestal

Review the parts list shown in Figure 23 and then follow the steps to attach the 4820 display to the distributed pedestal.

Mounting bracket

Collar

Update November 2005

Cable cover

Mounting bracket cover

Trough cover

Trough

Pedestal mounting bracket

Metal support bracket

Figure 23. Distributed pedestal parts (shown with short pedestal)

| | |

| |

1. Ensure that the pedestal is secure.

2. Mount the 4820 onto the pedestal: a. Place the 4820 display on the distributed pedestal. Make sure that the metal

tabs on the mounting bracket slide into the appropriate slots on the back of the 4820 display.

b. Secure the 4820 to the mounting bracket using four screws.

3. Attach the power cable and video cable to the 4820 display.

Ensure that you have connected the cables to the system unit.

Note:

24 4820 Planning, Installation and Service Guide

Update November 2005

Distributed pedestal instructions

| |

| | | |

4. Install the mounting covers.

Install the optional audio kit at this time. See “Attaching the audio kit” on

Note:

page 49.

a. Attach the cable cover (1 in Figure 24) to the mounting bracket, snapping

the tabs on the sides of the cover into the small holes on the sides of the bracket.

Mounting bracket cover

Cable cover

Trough cover

Figure 24. Distributed pedestal covers

| | |

| |

b. Attach the mounting bracket cover (2 in Figure 24) to the back of the

display. Slide the tabs on the cover into the appropriate slots in the back of the display and snap into place.

c. Position the trough cover (3 in Figure 24) over the trough of the distributed

pedestal. Press on the trough cover until it snaps into place.

5. Plug the power brick into an outlet.

6. Power on the system unit. See “Power usage” on page 9.

7. Auto adjust your screen for maximum viewing. (See “Adjusting the image” on page 53.)

Chapter 2. Installing the IBM 4820 25

Free-standing pedestal instructions

Free-standing pedestal

Follow these instructions for installing the 4820 SurePoint Solution to the free-standing pedestal:

Attaching the free-standing pedestal to the counter

Note: Attaching the free-standing pedestal to the counter is optional. Your pedestal

may not require mounting.

Follow these steps to mount the 4820 SurePoint Solution to your counter.

1. Using the free-standing pedestal mounting template (Figure 62 on page 90) as a guide, mark the screw hole locations for drilling through the counter. Use 8-mm bit (5/16-in.) bit to drill the four screw holes.

2. Place the pedestal so that the mounting bolts align with the counter screw holes.

3. Use the enclosed M6 screws to secure the pedestal to the counter. The slots located in the metal support bracket allow you to position the pedestal for maximum stability.

4. See “Tailoring your installation” on page 11 and continue with your installation.

Mounting the 4820 to the free-standing pedestal

Review the parts diagram in Figure 25, and then follow the steps to attach the 4820 SurePoint Solution to the free-standing pedestal:

Update November 2005

Mounting bracket cover

Cable cover

Screws

Mounting bracket

Free-standing base

Figure 25. Pedestal (free-standing) parts

1. If attaching the free-standing pedestal to the counter, ensure that the pedestal is secure.

26 4820 Planning, Installation and Service Guide

Update November 2005

Free-standing pedestal instructions

2. Place the 4820 display on the free-standing pedestal. Make sure that the metal tabs on the mounting bracket slide into the appropriate slots on the back of the 4820 display.

3. Secure the 4820 to the mounting bracket by using four screws.

4. Connect and route the cables to the 4820: a. Place the cables in the cable trough. b. Connect to cables to the appropriate ports on the 4820.

Ensure that you have attached the cables to the appropriate ports in the

Note:

back of the system unit.

Install the covers.

5. a. Attach the cable cover (1) to the mounting bracket (as shown in

Figure 26), snapping the tabs on the sides of the cover into the small holes on the sides of the mounting bracket.

b. Attach the mounting bracket cover (2) to the back of the display. Slide the

tabs on the cover into the appropriate slots in the back of the display and snap into place.

21Mounting bracket cover

Cable cover

Figure 26. Placement of cable covers

6. Power On the system unit. See “Power usage” on page 9.

7. Auto adjust your screen for maximum viewing. See “Adjusting the image” on page 53.

Chapter 2. Installing the IBM 4820 27

Integrated pedestal instructions

Integrated pedestal

See “Tailoring your installation” on page 11. These instructions provide steps for cable routing and mounting the 4820 SurePoint Solution to the integrated pedestal:

Routing the cables for the integrated pedestal

1. Attach the video cable to the appropriate port on the system unit.

2. Route the video cable and the power cable for the 4820 display through the opening of the system unit.

3. Separately route these cables up through the base of the integrated pedestal as shown in Figure 27.

Note:

Update November 2005

Yo u may need to rotate the pedestal arm for the video cable connector to

fit through the opening.

| |

Figure 27. Routing the cables

28 4820 Planning, Installation and Service Guide

Update November 2005

Integrated pedestal instructions

Mounting the 4820 SurePoint Solution to the integrated pedestal

Figure 28 shows the parts of the integrated pedestal.

Mounting bracket cover/ audio kit

Mounting bracket cover

Cable cover

Mounting bracket

Trough cover

Trough

Integrated base plate

Thumb screws

Figure 28. Integrated pedestal parts

Follow these steps to attach the 4820 to the integrated pedestal:

1. Ensure that you have routed the cables.

2. Secure the pedestal to the system unit: a. Align the holes of the integrated base plate with the holes in the unit. b. Tighten the thumb screws securely.

See “Integrated touch pedestal” on page 36.

Note:

3. Mount the 4820 onto the pedestal. a. Place the display on the pedestal mounting bracket. Make sure that the

metal tabs on the pedestal slide into the appropriate slots on the back of the

4820 display. b. Secure the 4820 to the pedestal by using four screws. c. Attach the power and video cables to the 4820 display.

Ensure that you have attached the cables to the appropriate ports in the

Note:

back of the system unit.

Chapter 2. Installing the IBM 4820 29

Integrated pedestal instructions

4. Route the power cable and secure it to the mounting bracket with a cable tie as shown in Figure 29.

Update November 2005

Figure 29. Routing the power cable

30 4820 Planning, Installation and Service Guide

Update November 2005

Integrated pedestal instructions

| |

| | | | |

5. Install the covers.

Install the optional audio kit at this time. See “Attaching the audio kit” on

Note:

page 49.

a. Attach the cable cover (1 in Figure 30) to the mounting bracket, snapping

the tabs on the sides of the cover into the small holes on the sides of the mounting bracket.

Mounting bracket cover

Cable cover

Trough cover

| |

Figure 30. Integrated pedestal covers

| | | |

| |

b. Attach the mounting bracket cover (2 in Figure 30) to the back of the

display. Slide the tabs on the cover into the appropriate slots in the back of the display and snap into place.

c. Position the trough cover (3 in Figure 30) over the trough of the integrated

pedestal. Press the trough cover until it snaps into place.

Plug the power cord into an outlet and power on the system unit. See “Power

6. usage” on page 9.

| |

7. Auto-adjust your screen for optimum viewing (see “Adjusting the image” on page 53).

Chapter 2. Installing the IBM 4820 31

Integrated pedestal instructions for 5xx models

Integrated pedestal for 5xx models

| |

See “Tailoring your installation” on page 11. These instructions provide steps for cable routing and mounting the 4820 SurePoint Solution to the integrated pedestal.

Update November 2005

| |

| | || |

Routing the cables for the integrated pedestal

1. Attach the video cables and touch cable to the appropriate port on the system unit.

2. Route the video cables and touch cable for the 4820 display through the opening of the system unit.

3. Separately route these cables up through the base of the integrated pedestal as shown in Figure 31.

Yo u may need to rotate the pedestal arm for the video cable connector to fit

Note:

through the opening.

| |

Figure 31. Routing the cables

32 4820 Planning, Installation and Service Guide

Update November 2005

Integrated pedestal instructions for 5xx models

| | || |

Mounting the 4820 SurePoint Solution to the integrated pedestal

Figure 32 shows the parts of the integrated pedestal.

| |

Figure 32. Integrated pedestal parts

Chapter 2. Installing the IBM 4820 33

Integrated pedestal instructions for 5xx models

Update November 2005

| | ||

Perform the following steps to attach the 4820 to the integrated pedestal.

1. Ensure that you have routed the cables.

2. Secure the pedestal to the system unit. a. Align the holes of the integrated base plate with the holes in the unit. b. Tighten the thumb screws securely.

See “Integrated touch pedestal” on page 36.

Note:

3. Mount the 4820 onto the pedestal. a. Route and attach the power and video cables to the 4820 display (as shown

in Figure 33).

Figure 33. Routing the power cable

34 4820 Planning, Installation and Service Guide

Update November 2005

Integrated pedestal instructions for 5xx models

| | |

b. Place the display on the pedestal mounting bracket (see Figure 34).

| |

Figure 34. Integrated pedestal covers

| |

| | |

| |

c. Secure the 4820 to the pedestal by using four screws.

Ensure that you have attached the cables to the appropriate ports in the

Note:

back of the system unit.

4. Install the covers. a. Attach the trough cover (1 in Figure 34) and cable cover (2) to the

mounting arm, snapping the tabs on the sides of the cover into the small holes on the sides of the mounting bracket.

b. Attach the mounting bracket cover (3 and 4) to the back of the display.

Slide the tabs on the cover into the appropriate slots in the back of the display and snap into place.

c. Position the trough cover over the trough of the integrated pedestal. Press

the trough cover until it snaps into place.

Plug the power cord into an outlet and power on the system unit. See “Power

5. usage” on page 9.

6. Go to “Adjusting the image” on page 53 and auto adjust your screen for maximum viewing.

Chapter 2. Installing the IBM 4820 35

Integrated touch pedestal instructions

Integrated touch pedestal

See “Tailoring your installation” on page 11. This section describes how to install the integrated touch pedestal to the wide 4694 and 4800 (wide and narrow) POS terminals.

Mounting the 4820 to your system unit

Wide 4694 Point of Sale models: Follow these steps when installing the

integrated touch pedestal onto the wide 4694 models:

1. If applicable, remove the blank filler panel and printer.

| | | |

2. Place the stiffening plate onto the 4694, aligning the holes in the plate with the holes in the unit (As shown in Figure 35).

Update November 2005

| |

Figure 35. Inserting the stiffening plate

| |

Note: Figure 35 illustrates the right-oriented placement of the arm. Rotate the

3. Fasten the counter-sunk washers and screws to the stiffening plate.

4. Route the cables as described for your 4820 model.

36 4820 Planning, Installation and Service Guide

plate over for a left-oriented placement.

Update November 2005

Integrated touch pedestal instructions

| | | |

5. Place the arm assembly on the stiffening plate as shown in Figure 36. Insert and tighten the three thumb screws as shown.

| |

Figure 36. Securing the arm assembly to the 4694

| | |

Note: The left or right placement of the arm assembly depends upon your

configuration.

6. Attach the 4820 to the pedestal.

7. Install the options. (See “Installing options” on page 43.)

Chapter 2. Installing the IBM 4820 37

Integrated touch pedestal instructions

8. Place the filler panel covers on the arm assembly as shown in Figure 37.

Update November 2005

Figure 37. Attaching the filler panel covers

38 4820 Planning, Installation and Service Guide

Update November 2005

| |

Integrated touch pedestal instructions

SurePOS 720, 740, or 780 with integration tray: Follow these steps when

installing the integrated touch pedestal onto a SurePOS 720, 740, or 780 with an integration tray:

1. Remove the rubber plugs in the top cover of the system unit (if not already removed).

a. Refer to the SurePOS 720, 740, and 780 Hardware Service Guide to

remove the integration tray and top cover. b. From the inside of the top cover, push the rubber plugs out of the plastic. c. Reinstall the top cover and the integration tray.

Route the cables as described for your 4820 model.

3. Place the arm assembly on the slant tray as shown in Figure 38. Insert and tighten the four thumb screws as shown.

| | | |

The left or right placement of the arm assembly depends upon your

Note:

configuration.

| |

Figure 38. Securing the arm assembly to SurePOS 720, 740, 780

4. Attach the 4820 to the pedestal.

Chapter 2. Installing the IBM 4820 39

Integrated touch pedestal instructions

Update November 2005

| | |

| |

5. Place the filler panel covers on the arm assembly as shown in Figure 39.

Figure 39. Attaching the filler panel covers

6. See “Tailoring your installation” on page 11 and continue with your installation.

40 4820 Planning, Installation and Service Guide

Update November 2005

Integrated touch pedestal instructions

SurePOS 720, 740, or 780 directly on system unit: Follow these steps when

installing the integrated touch pedestal onto a SurePOS 720, 740, or 780 without an integration tray:

1. Remove the rubber plugs in the top cover of the system unit (if not already removed).

a. See the SurePOS 720, 740, and 780 Hardware Service Guide to remove

the top cover. b. From the inside of the top cover, push the rubber plugs out of the plastic. c. Reinstall the top cover.

Install the arm assembly in the box filler panel.

3. Route the cables as described for your 4820 model.

4. Place the arm assembly on the system unit as shown in Figure 40. Insert and tighten the four thumb screws as shown.

The left or right placement of the arm assembly depends upon your

Note:

configuration.

Figure 40. Securing the arm assembly to the SurePOS 720, 740, 780

5. Install your options. See “Installing options” on page 43.

6. Attach the 4820 to the pedestal.

Chapter 2. Installing the IBM 4820 41

Integrated touch pedestal instructions

Update November 2005

| | |

| |

7. Place the filler panel covers on the arm assembly as shown in Figure 41.

Figure 41. Securing the arm assembly to the SurePOS 720, 740, 780

8. See “Tailoring your installation” on page 11 and continue with your installation.

Installing the VESA bracket

IBM provides a mounting bracket that complies with the Video Electronic Standards Association (VESA) FPMPMI (Flat Panel Monitor Physical Mounting Interface). This standard requires the bracket to have four screw holes on a 75-mm (2.9-in.) square grid.

Follow these steps to attach the 4820 to the VESA bracket:

1. Connect the cables (keypad/MSR/touch, video, power) to the appropriate ports on the back of the 4820.

2. Install the options on your 4820. See “Installing options” on page 43

3. Attach the VESA bracket to the 4820 by using four screws.

4. Attach the VESA bracket to a VESA-compliant mounting arm according to the instructions that are shipped with the product.

5. See “Tailoring your installation” on page 11 and continue with your installation.

42 4820 Planning, Installation and Service Guide

Update November 2005

Installing options

This section describes how to install all available options and the routing order. Some options are not available for your 4820 model. Yo u must determine whether your model accepts the described option. For model information and options, see Table 1 on page 1.

Depending on your selected options, IBM recommends that you follow this order when installing them:

1. Manager’s keylock

This feature must be factory-installed for models 2xx and 5xx.

Note:

2. Keypad, or MSR – attaches either the MSR or the keypad with MSR to the 4820 SurePoint Solution

3. MSR

4. Pointing device

5. Audio kit

Install the audio kit when you install the covers.

Note:

Installing the manager’s keylock

The empty lock cylinder (see Figure 4 on page 7) of the 4820 SurePoint Solution contains a slot that matches the lock’s insert. Your objective is to adjust this slot so that the lock will fit snugly into the cylinder. Follow these steps:

1. To install the manager’s keylock, look into the empty lock cylinder to determine the orientation of the slot.

2. Insert the aligner into the empty lock cylinder so that the aligner’s slot orientation matches the cylinder’s slot orientation (see Figure 42).

Installing options

Lock cylinder

Aligner slot

Figure 42. Aligner placement

3. Turn the aligner so that the arrow on the aligner is pointing downward, as shown in Figure 42.

4. Remove the aligner.

5. Remove the keys that accompany the lock insert.

6. Place the brass installation and removal key fully into the lock insert.

Chapter 2. Installing the IBM 4820 43

Installing options

Update November 2005

7. Hold the lock and brass key so that the key is in the same orientation as shown in Figure 43.

Lock cylinder

Lock insert with brass key

Figure 43. Lock insert and brass key

8. Push the lock insert and brass key fully into the empty lock cylinder.

9. Hold the lock insert in place with your finger and remove the brass key.

10. Test the lock to ensure that it operates correctly with the keys.

11. Continue with the install as described in “Attaching the MSR/keypad” on page

45.

44 4820 Planning, Installation and Service Guide

Update November 2005

Attaching the MSR/keypad

Follow these steps to attach the MSR/keypad to the 4820 SurePoint Solution:

1. Remove the MSR/keypad connector cover from the rear of the 4820 by pulling upward on the cover. Discard this connector cover.

| | |

2. Attach the keyboard to the display.

v Models 2xx and 5xx: Align the MSR/keypad (1 in Figure 44) so that the

connectors are slightly above their matching slots on the 4820. Slide the MSR/keypad downward (2) until it snaps into place.

v All other models: Align the MSR/keypad with the edge (1) of the 4820 so

that the top edge of the 4820 aligns with the top of the keypad. Slide the keypad unit downward (2) until it snaps into place.

Installing options

Figure 44. 4820 SurePoint Solution with attached keypad/MSR

3. Attach the keypad cable to the MSR/keypad connector.

Chapter 2. Installing the IBM 4820 45

Installing options

Update November 2005

Figure 45. Rear view of attached keypad

4. Install the replacement connector cover that shipped with the keypad.

5. Continue with the installation of your next option.

46 4820 Planning, Installation and Service Guide

Update November 2005

Attaching the MSR

| | |

Installing options

Follow these steps to attach the magnetic stripe reader (MSR) to the 4820 SurePoint Solution:

1. Remove the MSR/keypad connector cover from the rear of the 4820 by pulling on the cover. Discard this connector cover.

2. Attach the MSR to the display.

v Models 2xx and 5xx: Align the MSR (1 in Figure 46) so that the

connectors are slightly above their matching slots on the 4820. Slide the MSR downward (2) until it snaps into place.

v All other models: Align the MSR with the edge (1) of the 4820 so that the

top edge of the 4820 aligns with the top of the keypad. Slide the keypad unit downward (2) until it snaps into place.

Figure 46. 4820 SurePoint Solution with MSR

3. Attach the MSR cable to the MSR connector.

4. Install the new connector cover that shipped with the MSR.

5. Continue with the installation by attaching the pointing device.

Chapter 2. Installing the IBM 4820 47

Installing options

Attaching the pointing device

Note: The following steps assume that you align the 4820 and the pointing device

as shown in Figure 48 on page 49.

Follow these steps to attach the pointing device to the 4820 SurePoint Solution:

1. Before you begin, locate the tabs for the pointing device on the rear of the 4820 (see Figure 47).

Update November 2005

Figure 47. Tabs for attaching the pointing device

48 4820 Planning, Installation and Service Guide

Tabs

Update November 2005

Installing options

2. Align the pointing device slightly right of center of the 4820 SurePoint Solution (see 1 in Figure 48).

Figure 48. 4820 SurePoint Solution with optional pointing device

3. Slide the pointer to the left (2) until it snaps into place.

4. Install the mounting screw into the rear of the 4820.

5. For certain models, connect the pointing device cable to the pointing device port that is located on your system unit.

6. Continue with the installation.

Attaching the audio kit

Notes:

1. The optional audio kit is a replacement for the mounting cover of the 4820 SurePoint Solution. If this is an initial installation of the 4820 SurePoint Solution, install the audio kit when you install the covers.

| | |

2. For non-2xx and non-5xx models, a sound card with amplified output (speaker out) must be installed on your system unit before attaching the audio kit. Sound Blaster sound card PCI 16 and Yamaha sound card WF192XG are examples.

Chapter 2. Installing the IBM 4820 49

Installing the optional button cover

To install the optional button cover, follow these steps:

1. Because the button cover is somewhat difficult to remove, auto-adjust the display (see “Adjusting the image” on page 53) before installing the cover.

2. Align the button cover with the buttons located on the bottom of the 4820 (A in Figure 49).

Figure 49. Optional button cover

3. Press on the button cover until it snaps into place.

4. See “Tailoring your installation” on page 11 to complete your installation.

Update November 2005

Routing the cables

For an efficient and uncomplicated install, IBM recommends that you route the cables in the following order:

1. Video

2. Power

3. Audio cables

4. Touch/keypad/MSR cable

5. Pointing device (with attached cable)

50 4820 Planning, Installation and Service Guide

Update November 2005

| | | | |

Routing the cables

Routing the pointing device cable (integrated and distributed)

1. Before attaching the 4820 display to the mounting bracket, route the pointing device cable through the middle opening of the mounting bracket into the trough, and down through the pedestal (see Figure 50).

| |

Figure 50. Path of pointing device cable

2. Attach the cable to the mouse port of the 4694.

Chapter 2. Installing the IBM 4820 51

Routing the cables

Update November 2005

Attaching and routing the RS-485 touch/keypad/MSR cable (integrated, distributed, and free-standing pedestals)

1. Connect the RS-485 touch/keypad/MSR cable to the appropriate port in the back of the display.

Notes:

a. Do not route the cable through the middle opening of the mounting bracket. b. The RS-485 model of the 4820 SurePoint Solution can connect to port 4 or

9 of the system unit. See the system documentation to identify the correct port for your system.

Follow the instructions for your pedestal type:

v Distributed pedestal:

a. Route the cable through the distributed pedestal b. Attach the cable to the system.

Integrated pedestal:

a. Route the cable down through the pedestal. b. Attach it to the appropriate port.

Routing

the audio cables (non-amplified speakers):

1. Attach the audio cables to the sound card ports on the system unit.

2. Route the audio cables.

3. Separately route these cables up through the base of the integrated pedestal.

4. Attach the cables to the audio kit, if applicable.

Routing

1. Attach speaker adapter cable to an available standard USB port and to the

2. Attach microphone cable to adapter cable.

3. Attach speaker cable to speaker port on system unit.

the audio cables (amplified speakers):

microphone port on the system unit.

Powering on

| | |

| |

52 4820 Planning, Installation and Service Guide

Some 4820 SurePoint models offering the RS-485 and USB communications interfaces can be powered from the Point of Sale terminal and do not require a power adapter (see “Power usage” on page 9).

1. If a power adapter is required, connect it to the 4820 and an electrical outlet. The 4820 power light-emitting diode (LED) glows green.

2. Power on the system

3. Power on the 4820.

If the 4820 is powered on before the system, the message No Video/Low

Note:

Power Mode is displayed.

Update November 2005

Adjusting the image

This section describes how to adjust the image and adjust the touch screen.

Models 1xx and 4xx

Using the OSD menu

The on-screen display (OSD) menu allows you to adjust the display settings such as contrast, brightness, clock phase, and image position. To access the menu, press and hold the minus (−) and plus (+) buttons at the same time. The OSD menu is displayed (see Figure 51).

Auto Adjust

Figure 51. On-screen display menu

Adjusting the image

Manual Adjust Brightness Contrast Information Reset

______________________________

(+) Select (-) Scroll (+&-) Exit

Auto Adjust

Automatically adjusts the video settings. Use this option when you install the display and at any time the video mode is changed, or the 4820 is moved to another host system.

Manual Adjust

Allows you to modify the clock, phase, and image position.

Brightness

Allows you to modify the display’s brightness setting.

Contrast

Allows you to modify the contrast setting.

Information

Provides the current screen resolution, the horizontal, and the refresh signal frequencies.

Reset Presents Ye s or No dialog box that allows you to reset the menu settings to

the default values.

exit the OSD menu, press the minus (−) and plus (+) buttons at the same time.

To The system saves your values.

The OSD menu times out after approximately 20 seconds of inaction. The system does not save any of your values.

Using Manual Adjust: Normally, you do not need to use Manual Adjust because

Auto Adjust sets the parameters at the optimum value. However, Manual Adjust allows you to fine-tune the display timings.

Chapter 2. Installing the IBM 4820 53

Adjusting the image

Update November 2005

Using the 4820 Video Quality Test Pattern program

Note: This section does not apply to the Models 1FR and 1FD.

The 4820 Video Quality Test Pattern program provides additional support when the display image is unsatisfactory.

When to use: Use this program only if you cannot obtain satisfactory results using

the Auto Adjust and Manual Adjust features of the OSD menu. You can use Auto Adjust frequently because it automatically fine tunes your settings based on your PC’s video signal.

DOS users: To run the 4820 Video Quality Test Pattern program for DOS users,

follow these steps:

1. Download the 4820Patt.exe program from the support Web site: www.ibm.com/solutions/retail/store, then click Support, and create a diskette. This file generates a special image pattern.

2. Boot the system by using the diskette, or from a DOS command prompt (full screen), run the DOS_PAT.exe. A 640 x 480 text pattern is displayed.

3. Press the (−) and plus (+) buttons at the same time. The OSD menu is displayed.

4. Select Auto Adjust.

5. After adjustment is complete, press any key on the keyboard. A 720 x 400 text pattern is displayed.

6. Select Auto Adjust.

7. When complete, press the minus (−) and plus (+) buttons at the same time. Your adjustments are saved and the OSD menu closes.

Notes:

a. If the screen flickers, repeat the steps 3 through 7 or select Manual Adjust. b. Press any key to exit a special image pattern.

54 4820 Planning, Installation and Service Guide

Update November 2005

Adjusting the image

Windows users: To run the 4820 Video Quality Test Pattern program for Windows

users, follow these steps:

1. Download the 4820Patt.exe program from the support Web site (www.ibm.com/solutions/retail/store, then click Support) and build a diskette. This program generates a special image pattern.

2. From the command prompt, run the win_pat.exe. A text pattern is displayed.

3. When the special image pattern is displayed, press the (−) and plus (+) buttons to open the OSD menu.

4. Select Auto Adjust.

5. When complete, press the minus (−) and plus (+) buttons at the same time. Your adjustments are saved and the OSD menu closes.

Figure 52. Pattern display using the 4820 Video Quality Test Pattern program

Chapter 2. Installing the IBM 4820 55

Adjusting the image

Models 2xx and 5xx

Update November 2005

This section describes how to optimize the display image (Models 2xx and 5xx).

| | | | | | | |

| |

Using the OSD menu

The on-screen display (OSD) menu allows you to autoadjust the image to the optimum settings. It also allows you to adjust brightness, contrast and fine tune the timings (in the rare event that the autoadjust doesn’t result in the best settings). To access the OSD menu, press and hold the minus (−) and plus (+) buttons at the same time. The menu is displayed (see Figure 53).

Figure 53. On-screen display menu (Models 2xx and 5xx)

| |

v Use the minus (−) button to scroll the main menu and any submenu. v Use the plus (+) button to select a submenu or item in a submenu. v Use the plus (+) and minus (−) buttons to modify items in a submenu. v Press the minus (−)and plus (+) buttons together save a setting and exit the item,

submenu, or OSD (or select the Exit item).

| | |

| |

Following are the descriptions of each menu item:

Autoadjust (Autoset icon)

Automatically adjusts the video settings. Use this option the first time the display is attached to any host or the first time a new video mode is used.

Brightness (Light bulb icon)

Allows you to modify the brightness setting (0-32).

Contrast (Half moon icon)

Allows you to modify the contrast setting (0-127).

Fine Tune (Arrows icon)

H-Position

V-Position

Clock Allows adjustment of display timings (rarely required and not

Phase Allows adjustment of display timings (rarely required and not

56 4820 Planning, Installation and Service Guide

Allows adjustment of the horizontal location of the image.

Allows adjustment of the vertical location of the image.

recommended)

Update November 2005

Adjusting the image

| |

| | |

OSD

| |

| | |

Memory Recall

Restores the factory default settings and performs an autoadjust

Auto Color

Autoadjusts the color gains to optimal.

DOS Mode

Allows optimization for either Text (default) or Graphic display modes.

Setting (OSD icon)

OSD H-Position

Allows adjustment of the horizontal location of the OSD menu

OSD V-Position

Allows adjustment of the vertical location of the OSD menu

Timeout

Time (5 to 120 seconds) until the OSD image is automatically removed (without saving any manual settings). The default is 10.

Language

Allows changing of the OSD language from English (default) to Français, Deutsch, or Español.

Transparency

Allows changing the OSD image from opaque (default) to transparent (range of 0-6).

Setting (Palette icon)

| | |

Color

Color Setting

Allows changing of the color temperature of the white point from 6500K (default) to 9300K to User setting.

Red Allows changing of the Red gain setting Green Allows changing of the Green gain setting Blue Allows changing of the Blue gain setting

Information

(! icon)

Provides the current horizontal and vertical refresh frequencies, the FirmWare (FW) revision level and the FW date.

Exit Saves the current settings and exits the OSD

The only functions usually needed are Autoadjust, Brightness, and

Note:

Information. It is not necessary to modify the other settings in the course of normal operation.

Chapter 2. Installing the IBM 4820 57

Configuring and calibrating the touch screen

This section describes how to configure and calibrate the touch screen. For information on your model type, refer to Table 1 on page 1.

Models 42T, 46T, 48T, 4WT, 4GT, 4FT, 46R

This section applies only the 4820 models with the capacitive and resistive touch technology.

When to adjust

You should also configure and calibrate your touch screen when:

v Yo u initially install the touch software v The cursor does not accurately follow your finger movement v Yo u change the video resolution or video mode v Yo u adjust the touch screen controller frequency using the Stabilize Cursor

function

v Yo u enable or disable the Filtering option

Using the Touch Screen Utility

Update November 2005

| |

| | || |

Note: Examples shown in this section can vary depending upon your operating

system.

The touch display calibration tool is used to calibrate the touch display. When started, the tool prompts you to calibrate the display (see Figure 54).

| |

Figure 54. Touch Screen Utility installation dialog

58 4820 Planning, Installation and Service Guide

Update November 2005

Configuring and calibrating the touch screen

| | || |

If you click Calibrate, you can select from three tabs: Calibration, Click Settings, and Hardware. The Calibrate tab (Figure 55) enables you to calibrate the display.

| |

Figure 55. Calibrate tab

Chapter 2. Installing the IBM 4820 59

Configuring and calibrating the touch screen

Update November 2005

| | | |

The Click Settings tab specifies the touch click settings. The Hardware tab (Figure 56) is used to restore the hardware default settings.

| |

| | | | |

Figure 56. Hardware tab

If you change the screen resolution, a Calibrate reminder dialog (Figure 57) is displayed.

| |

Figure 57. Calibrate reminder dialog

60 4820 Planning, Installation and Service Guide

Update November 2005

IBM POS Device Diagnostics tool

The IBM POS Device Diagnostics is a diagnostics tool that allows you to test the 4820 when it is attached to the SurePOS 700 Series system unit. This tool installs as part of the POSS for Microsoft

This section describes how to calibrate the touch screen with 3M TouchWare.

Understanding the touch and when to calibrate

Note: During calibration, the lift-off position of your touch, and not the touchdown

position, determines the calibration point. If you do not position your touch correctly on the screen, you can slide your finger to the center of the target. Hold your finger as still as possible after you reach the calibration position. Do not use any swiping motion during lift-off.

The calibration process:

v Defines the dimensions and center of the touch screen’s active area v Aligns the active area to the underlying image

Configuring and calibrating the touch screen

Windows

software.

Calibrate your touch screen when:

v Yo u initially install the 3M TouchWare software v The cursor does not accurately follow your finger movement v Yo u change the video resolution or video mode v Yo u adjust the touch screen controller frequency using the Stabilize Cursor

function

v Yo u enable or disable the Filtering option

Steps to calibrate

Follow these steps to calibrate the 4820 SurePoint Solution:

1. Allow the 4820 SurePoint Solution to warm up at least one-half hour before you begin calibration.

2. Open the touch screen Properties dialog box. Select the Calibrate tab.

3. Click Calibrate. A calibration target appears in the lower left corner of the screen.

4. Touch the touch screen and position your fingertip to completely cover the target. Hold your touch for at least three seconds.

5. Lift your finger off of the screen when you accurately touch the target.

6. Touch the touch screen and position your fingertip to completely cover the next target. Hold your touch for at least three seconds.

7. Lift your finger off of the screen. The program saves the new calibration values and displays a dialog box.

8. Test the calibration.

Chapter 2. Installing the IBM 4820 61

Configuring and calibrating the touch screen

Testing the calibration

1. Touch random points on the screen and check that the cursor is located underneath your finger.

2. Drag your finger across the screen. Check that the cursor accurately follows your movements.

3. Touch each corner and along each edge of the screen. Check that the cursor reaches the full image area and that you can touch and activate all icons and menus across the entire screen

4. If any part of the test fails, calibrate the touch screen again.

Customizing the touch response mode

The touch response mode defines how your touch emulates the functions of a mouse. For example, you can define a touch to produce a button down (pressing a mouse button) or button up (releasing the mouse button). Touch modes also define how your touch produces a mouse click and double click. The SmartSet software allows the following touch modes:

Desktop (default)

The system moves the cursor to the touch point, but does not generate a

button down as long as you continue to slide your finger around the

screen. When you pause and hold your finger steady, the system generates a mouse button down. You can now slide your finger around the screen. When you lift your finger, the system generates a button up.

Update November 2005

Drawing

The system moves the cursor to the touch point and immediately generates a button down. You can slide your finger around the screen with the button held down. When you lift your finger, the system generates a button up.

Button

The system moves the cursor to the touch point and generates a button down and up (a click). To drag, slide your finger around the screen (button down). The system generates a button up after your lift your finger.

Click The system moves the cursor to the touch point and immediately generates

a button down and up (a click). Click mode does not generate a second button down, does not support drag, and does not generate a mouse event on finger liftoff.

Liftoff The system moves the cursor to the touch point, but does not generate a

mouse button down. You can slide your finger around the screen and your movements are followed, but the system generates mouse move events only. Lifting your finger off the screen generates a mouse button down. The system then waits for a system-defined time delay, and generates a button up. The system does not support drag in this mode, but liftoff mode is useful for applications that require greater accuracy.

Touchdown

The system moves the cursor to the touch point, generates a button down, waits for a system-defined time delay, and generates a button up. The system does not generate a mouse event on finger lift-off. The system does not support drag in this mode.

62 4820 Planning, Installation and Service Guide

Update November 2005

Configuring and calibrating the touch screen

Table 8 describes how to click, double-click, and drag with the touch modes.

Table 8. Summary of touch response modes

Touch mode How to click How to double-click How to drag

Desktop Touch the object and Drawing

lift your finger.

Button

Touch the object. Click Liftoff Touchdown Touch the object.

Provides a pause for

user to receive visual

Touch twice in quick succession in the same place.

Touch the object, pause briefly, and slide your finger.

Not supported.

feedback that a

button was pressed

and released.

Selecting a touch mode: Use the Touch Settings tab or the Special tab to

select a touch mode. Some touch modes require you to select options on both tabs.

Configuring the touch sound

You can configure your touch screen so that the system produces a beep when you touch the screen, or when you remove your touch. To enable or disable the touch sound:

v Select the Touch Settings tab to access the Touch Sound option. v Click Beep to cycle through the choices:

– Beep on touchdown produces a beep when you touch the screen – Beep on lift-off produces a beep when you lift your finger off the screen. – Beep off produces no sounds when you touch the screen. This is the default

setting.

Customizing

the touch sound: If you enable the touch sound, you can

customize both frequency or pitch, and duration. To customize the touch sound:

1. Select the Special tab to access the Custom Touch Sound options.

| |

||||

|||||

2. Click the right and left arrows to change the frequency (pitch) and duration of the touch sound. The ranges of these settings are listed in Table 9.

Table 9. Touch sound settings

Setting Range Increment Default

Frequency (Hz) 200 to 5000 10 1500 Duration

(milliseconds)

50 to 600 10 200

Chapter 2. Installing the IBM 4820 63

Configuring and calibrating the touch screen

Other adjustments to the touch display

This section provides a summary of the other SmartSet software features. For additional information, see the on-line help of the program.

Adjusting the double-click settings: You can adjust the speed and area values

of the double-click. The speed defines how quickly you must touch the screen twice for the system to interpret your actions as a double-click. The area defines the space in which you must touch twice for the system to interpret your actions as a double-click. Changing these settings for the touch screen affects the mouse double-click settings, too.

Changing the cursor display and position: After calibration, the cursor appears

directly beneath your finger when you touch the screen. Options on the Cursor tab allow you to set the following preferences:

Cursor Visibility

Specifies whether to show or hide the cursor

Cursor Vertical Offset

Defines the vertically distance between your touch and the position of the cursor on the screen

Edge Adjustment

Adjusts the cursor position as your finger approaches the left or right side of the screen

Update November 2005

Stabilizing

a jittery cursor: The Stabilize Cursor option adjusts the operating

frequency of your touch screen to ensure that the cursor follows your touch smoothly and accurately. Normally, you will not need to stabilize the cursor of the touch screen. However, if you experience problems with a jittery cursor or ragged lines, use the Stabilize Cursor option.

Using the Filtering option: The Filtering option allows you to select additional

filtering to eliminate the interference that is produced in ungrounded 50/60 Hz touch systems. This option is intended only for use in ungrounded systems. The default setting of Filtering is disabled. If erratic touch problems occur, you should enable Filtering.

64 4820 Planning, Installation and Service Guide

Update November 2005

Models 2xx, 5xx

Configuring and calibrating the touch screen

This section applies to the infrared-touch technology available in Models 2xx and 5xx.

IBM Advanced Touch Screen Configurator

The IBM Advanced Touch Screen Configurator program is available from the support web site and provides additional features for your touch software. The readme.htm file provides complete installation and user instructions. The program includes the following features:

Beep on touch

| |

Changes the frequency, duration, and other properties of the beeper in the display head.

Dual monitor mapping configuration

Maps a touch screen to a specific monitor.

Optimized configuration loader

Loads the IBM Advanced Touch Screen Configurator to each of the attached touch screens.

Blocked beam monitor

| |

Detects an object that is continuously touching the screen and blocking the beam.

This feature is for diagnostic use only. It is not recommended for

Note:

everyday use.

Chapter 2. Installing the IBM 4820 65

Configuring and calibrating the touch screen

Update November 2005

66 4820 Planning, Installation and Service Guide

Update November 2005

Chapter 3. Maintaining the IBM 4820

Note: Information in this chapter is for all models of the 4820 SurePoint Solution.

Maximizing your comfort

Before you begin using your display, follow these tips to ensure that you are comfortable:

v Keep your head in a comfortable viewing position. v Maintain a comfortable viewing distance. v Position the display to avoid glare or reflection from overhead lighting or outside

sources of light.

| |

v Keep the screen free of dust and dirt by regularly cleaning the surface with a

soft, dry cloth (see “Cleaning the touch screen”).

v Set the brightness levels that allow you to see clearly. v With your finger, press the touch screen only as hard as necessary for use. Do

not pound on the touch screen.

v Do not use a pen to press the touch screen.

Except for Models 2xx and 5xx, you cannot activate the touch sensors

Note:

with any pointing aid except your finger.

Cleaning the touch screen

Keeping the touch screen free from dirt and dust allows the touch sensor to operate efficiently. Follow these guidelines:

Before cleaning the touch screen, power off the 4820 SurePoint Solution.

Note:

| |

v Use a soft, dry cloth with isopropyl alcohol (or any non abrasive cleaner that

does not contain ammonia or chlorine).

Attention: Do not apply cleaning solution directly to the screen. Always spray

the cleaner on a clean cloth and then wipe the screen.

v Wipe gently across the surface. v Allow a few minutes for the surface to dry before using.

Using the brightness controls

Pressing the plus (+) or the minus (-) button adjusts the screen brightness.

Brightness

Figure 58. Brightness adjustment panel

| | | | |

As you press the (+) button or the (-) button, the panel displays the level of brightness. When you reach the desired level, stop pressing the keys. After approximately 5 seconds, your values are saved and the brightness adjustment panel closes. (On models 2xx and 5xx, press the plus and minus buttons simultaneously to save your values and exit.)

− |_______________________________________| +

_______________________________________

Adjust

Update November 2005

68 4820 Planning, Installation and Service Guide

Update November 2005

Chapter 4. Troubleshooting common problems

|| || ||

Obtaining diagnostic and service information . . . . . . . . . . . . . .69

Troubleshooting capacitive and resistive displays that use the 3M TouchWare 69

Correct connections for servicing EIA-232 models . . . . . . . . . . .70

Touch screen controller information . . . . . . . . . . . . . . . .70

| || ||

Troubleshooting the 4820 Infrared touch screen using the ELO Touch Properties

Page . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Troubleshooting display beep . . . . . . . . . . . . . . . . . .73

All models . . . . . . . . . . . . . . . . . . . . . . . . . .74

LED states . . . . . . . . . . . . . . . . . . . . . . . . .78

Testing the power supply . . . . . . . . . . . . . . . . . . . .79

This section describes several common problems and explains what to do.

Some 4820 image problems can be caused by problems in the system unit

| |

Obtaining diagnostic and service information

| | |

| |

Note:

to which the display is attached.

Some procedures are specific for capacitive or resistive touch models. See Table 1 on page 1 for your touch technology and model number.

Obtain service manuals, installation guides, touch drivers, and diagnostic diskettes for all 4820 displays from the IBM Retail Store Solutions web site: www.ibm.com/solutions/retail/store. From the web page:

1. Click on Support.

2. Click on SurePoint Solution.

3. Select the appropriate download for your specific 4820 model. An abstract, download description, system prerequisites, and installation

instructions are provided on each download page to assist you.

use the web site to access the POS Knowledgebase Tips & FAQs search

| | | |

| |

Troubleshooting capacitive and resistive displays that use the 3M

TouchWare

Also, utility. Within this utility, find articles which will assist you in troubleshooting your specific 4820 problem. All touch drivers for IBM 4820 displays must be obtained from this IBM web site and not from any other vendor or site (except Linux).

The first step in troubleshooting is to ensure that you have connected all cables properly.

3M TouchWare is the Windows-based touch driver application for the USB and EIA-232 versions of these displays (the RS-485 version uses IBM POS touch drivers).

Correct connections for servicing EIA-232 models

Before you begin, ensure your connections are as follows:

v EIA-232 touch connects to COM 1 v EIA-232 MSR connects to COM 2 v PS/2 pigtail is attached to a keyboard

service software can correctly evaluate your 4820 display only with these

The connections.

Touch screen controller information

The touch screen controller information window provides information about the type, firmware version, and status of your touch screen. Locate the controller by selecting the Hardware tab from the 3M TouchWare software.

Update November 2005

To start the application, select

, then:

1. Use the tabs within the 3M TouchWare application for determining the status of your touch display and to assist you with troubleshooting touch problems. You must select EIA-232 or USB when installing the touch driver and application.

70 4820 Planning, Installation and Service Guide

Update November 2005

Controller type

The Controller Type field displays the model name of your touch screen controller.

Firmware version

The Firmware Version field displays the revision number of the firmware in your TouchWare software controller.

Touch screen status

The Touch screen Status field provides valuable information about whether the touch screen hardware is operating properly. Table 10 lists the possible messages that are displayed in the Status field:

Table 10. Touch screen status messages

Message Definition Recommended action

OK Touch screen found and

None

operational

A/D Error

ASIC Error

Hardware Error

Touch screen hardware error

PWM NOVRAM Error Checksum error in nonvolatile

Replace unit

random access memory (NOVRAM), using defaults

Random access memory (RAM) Error

Touch screen Not Found TouchWare software was

Checksum error in read-only memory (ROM)

unable to communicate with

Check that all cables for correctly connected.

the touch screen

Touch screen properties dialog box

Problem Recommended action

You have touch, but cannot open the Touch screen Properties dialog box.

Only the touch screen USB driver was installed and the TouchWare software was not completely installed. Unplug your touch screen from the USB port and reinstall the TouchWare software.

The Touch Screen Properties dialog box always opens to the Hardware tab

The TouchWare software is unable to find or communicate with the touch screen controller.

1. Check the Controller Information box on the Hardware tab. If the OK message displays, contact technical support.

2. If the message NOT FOUND is displayed, review the cable connections.

Chapter 4. Troubleshooting common problems 71

Update November 2005

Troubleshooting the 4820 Infrared touch screen using the ELO Touch

Properties Page

| | |

The 4820 Infrared touch models use the ELO driver, which is Windows-based and is used for both USB and EIA-232 models. To access the ELO properties, use the ELO Touch properties page:

1. Click on Start.

2. Click on Control Panel.

3. Select

| |

From the properties page you can determine the status of your touch display and troubleshoot touch problems.

Using the tabs on the main panel, make your selections.

Mode Tab:

v If touch is activating too easily, ensure that the Mouse button emulation

v If touches are resulting in right button actions, ensure that the options are

v If double clicks are not working well, enlarge the double click area to at

| | |

Sound Tab:

If beep on touch is not working as desired, use this tab to modify the settings. (This is the system or PC beep, not the beeper in the display,

72 4820 Planning, Installation and Service Guide

mode is set to ″Click on Release.″

not set to left handed operation.

least 15mm on a side.

Update November 2005

| |

Properties Tabs:

| | |

| |

| | | |

| |

| | | | | |

which is configured by the IBM Advanced Touch Screen Configurator as described on “IBM Advanced Touch Screen Configurator” on page 65.)

EIA-232

v If the EIA-232 drivers have been installed, there will always be a

Properties 1 tab, regardless of whether or not a touch screen is attached.

v If an EIA-232 touch screen is attached, but not functional, check

this tab. – A red X indicates that the controller is not communicating.

Verify that the cables are connected properly (and attached to the COM port for which the drivers were installed). If the cables are connected, call service.

– A green check indicates that the controller is communicating

Ensure that the disable touch box is not checked.

USB

v If the USB drivers have been installed, a properties tab will be

present only if a USB touch screen is attached.

v If a touchscreen is attached, but there is no properties page, the

likely cause is that the ELO drivers were not installed for USB. (The touch function may be working, even without ELO drivers since there are native Windows drivers. However, using the native Windows drivers is not recommended. Using the native drivers will result in video alignment that is not optimum).

Ta b

About

| |

Troubleshooting display beep

| |

| | | | |

If the IBM Advanced Touchscreen Configurator has been installed, but the display is not beeping as configured, reload the beep configuration. Go to:

Start

==> Programs

==> IBM Advanced Touchscreen Configurator

==> Reload Beep on Touch Configuration.

(The beep configuration is lost when power is removed from the display.)

Use this tab to ensure that the latest driver that is available on the IBM web site is installed. (www.ibm.com/solutions/retail/store)

Chapter 4. Troubleshooting common problems 73

All models

This section provides information pertinent to all 4820 models.

This table specifies the resolution by model number or touch technology type.

Condition description Resolution

The power indicator on the display is off

Models 42x and 4Fx only

Update November 2005

| |

Ensure that the 4820 is powered on by pressing the power button on the display.

Models 42x, 4Fx, 46x, 10D, 1FR

EIA-232 only: Models 2xx, 5xx

1. Check the voltage of the power supply output (see “Testing the

Verify that the power brick is properly plugged into the power port

3. Replace the unit.

Models

USB only: Models 2xx, 5xx

1. Check the voltage output of the powered USB cable (see “USB

If the voltages are correct at the system unit port and wrong at the

3. Verify that the powered USB cable is properly connected to the

4. Replace the unit.

Power LED amber All Models:

Low power mode. Communication is not yet established between host and 4820

1. Check the video cable connections and replace the cables, if

2. Verify that the host PC is powered on.

3. Check the standby or suspend mode of power management.

4. Replace the unit, if necessary.

power supply” on page 79.) If the voltage is incorrect: a. Verify that the power cord is plugged into a working ac outlet. b. Verify that the power cord is properly plugged into the power

brick.

c. If the voltage remains incorrect, replace the power supply.

of the display.

48D, 48T

power” on page 80).

v If the voltages are correct, replace the unit. v If the voltages are incorrect, remove the cable from the system

unit, and verify that the voltage are correct at the system port.

v If the voltage at the port is not correct, the system unit requires

servicing.

cable, replace the cable.

4820 SurePoint Solution.

necessary.

74 4820 Planning, Installation and Service Guide

Update November 2005

This table specifies the resolution by model number or touch technology type.

Condition description Resolution

Touch display not responding to touch

| | | |

| | |

Totally blank display All Models:

Capacitive Models Only: Make sure that only a finger is used to

touch the screen.

Note: The sensor can only detect fingers. Do not use pens or pencils

on the touch display.

All Models:

1. Check whether touch screen or protective screen is dirty. If necessary, clean the screen (see “Cleaning the touch screen” on page 67).

2. Verify that the keypad/MSR/touch cable is correctly attached to the 4820 display and to the system.

3. Run the service diagnostic diskette.

4. Model 48T, see “Using the Touch Screen Utility” on page 58

5. Check the cable connections and replace the cables, if necessary.

6. Replace the 4820 display.

1. Verify that the power indicator for the display is ON. If not, go to the first condition listed in this table.

2. Verify that the system unit is ON.

3. Check the brightness controls.

4. If LED is orange (amber), go to the second condition listed in this table.

5. Check the cable connections, and replace the cables, if necessary.

6. Replace the 4820 display, if necessary.

v For Models 46x, 42x, and 4Fx, run the service diskette.

Unsupported video mode message Use operating system tools to change to a supported mode (see

Table 11 on page 78).

No Video/low power mode message Communication is not yet established between the host unit and the

4820.

1. Verify that the system unit is powered on.

2. Check the video cabling between the 4820 display and the system unit.

Chapter 4. Troubleshooting common problems 75

Update November 2005

This table specifies the resolution by model number or touch technology type.

Condition description Resolution Unacceptable image quality All models:

| |

| | |

| |

| | | |

| | | | |

| |

Pixel defects Displays occasionally have bright (always on) dots or dark (always

|| | | | |

Magnetic stripe reader (MSR) malfunctioning All Models:

Keypad malfunctioning All Models:

1. Verify that the video mode is set to 800 x 600 (except model 5xx, which should be set to 1024 x 768).

2. Press the (+) and (-) buttons on the bottom of the display simultaneously to get a menu of options. Activate the Auto-Adjust option by pressing the (+) button (excluding models 48x).

3. Check the video cable connections, and replace the cables, if necessary.

4. Check whether touch screen or protective screen is dirty. If necessary, clean the screen (see “Cleaning the touch screen” on page 67).

models except Models 2xx, 5xx, 48x:

All

1. Select Manual Adjust by pressing the (-) button and then the (+) button.

2. Activate the Phase option by pressing the (+) button and adjust the phase by pressing the (+) and (-) buttons until you obtain the best display image. Press (+) and (-) at the same time to save the setting.

3. To manually adjust the Clock, Horizontal and Vertical, select your option by pressing the (-) button and then activate it by pressing the (+) button. Adjust by pressing the (+) and (-) buttons until you obtain the best display image. Press (+) and (-) at the same time to save the setting.

4. Run the 4820 Video Quality Test Pattern program (excluding models 48x, 10D, 1FR, 2xx, and 5xx).

Models 46x, 42x, and 4Fx, use the service diskette and run the display test for your host system. If the test is successful, the application software can be failing.

For models 48D, 48T, run the IBM POS Device Diagnostics, which came with the POSS for Windows installation.

off) dots. All TFT suppliers consider a small number of these pixel defects to be acceptable. The exact number depends on the supplier and the size of the LCD. Typically, two to three defective pixels of each type is considered acceptable.

1. Check that the cable is securely connected.

2. Make sure the MSR is securely attached to the display.

3. Run the MSR test using the service diskette.

4. Replace the MSR.

5. For models 48D, 48T, see the IBM POS Device Diagnostics, which came with the POSS for Windows installation.

1. Check that the cable is securely connected.

2. Make sure the keypad is securely attached to the display.

3. Run the keypad test using the service diskette.

4. Replace the keypad.

5. For models 48D, 48T, see the IBM POS Device Diagnostics, which came with the POSS for Windows installation.

76 4820 Planning, Installation and Service Guide

Update November 2005

This table specifies the resolution by model number or touch technology type.

Condition description Resolution

Pointing device malfunctioning All Models:

1. Make sure the pointing device is securely attached to the display.

2. Run the pointing device test using the service diskette, if available for your model.

3. Replace the pointing device.

4. For models 48D, 48T, see the IBM POS Device Diagnostics, which came with the POSS for Windows installation.

Capacitive and Resistive Touch Problems

Condition description Resolution

Touches are not accurate

1. Check that the Cursor Vertical Offset and Edge Adjustment are turned off.

2. Select the Calibrate tab and calibrate the touch screen

Drawing lines are not straight and smooth Select the Cursor tab and click Stabilize Cursor. Follow instructions

displayed on the screen.

Double-click does not work

1. Select the Touch Settings tab to adjust the double-click speed and area.

2. Set the Double-click speed in the slow to medium range.

3. Set the Double-click area in the medium to high range.

4. Ta p twice on the Test figure to test the double-click speed and area settings. If the Test figure begins to move (or stops moving), the touch screen recognized your touches as a double-click.

Cursor does not appear after starting Windows

1. Select the Cursor table and verify that the Cursor Visibility is turned on.

2. Check the Windows Control Panel Mouse Properties page to verify that touch screen Hidden Cursors is not selected.

Cursor is not located directly underneath your finger

1. Select the Cursor tab and check that Cursor Vertical Offset and Edge Adjustment are turned off.

2. Select the Touch screen Properties dialog box and select the

Calibrate tab. Follow the instructions for calibrating your touch

screen.

Cursor does not reach out to edges of screen.

1. Select the Cursor tab and check that Cursor Vertical Offset and Edge Adjustment are turned off.

2. Select the Touch screen Properties dialog box and select the

Calibrate tab. Follow the instructions for calibrating your touch

screen.

Cursor is jittery Run the Stabilize Cursor option. Cursor jumps or bounces suddenly across

screen After calibration, the cursor does not appear

under your finger tip when touching the

You could be touching the screen in more than one spot at the same time. Be sure to point and touch with one finger only.

Turn off the Cursor Vertical Offset and Edge Adjustment options on the cursor tab.

screen.

Display beep does not sound.

| |

IR Touch Problems

1. Install the IBM Advanced Touchscreen Configurator (see “IBM Advanced Touch Screen Configurator” on page 65).

2. Run the Reload Beep Config program.

Chapter 4. Troubleshooting common problems 77

This table specifies the resolution by model number or touch technology type.

Condition description Resolution

Touch area does not work.

| |

|| |

Table 11. Supported video modes

Resolution Vertical frequency (Hz)

640x350 70 640x400 70 720x350 70 720x400 70 640x480 60, 72, 75 800x600 56, 60, 72, 75 1024x768 (15-inch models only) 60, 70, 75

1. Windows only: Verify that touch has not been disabled in the ELO Properties page.

2. Install and run the Blocked Beam Monitor (see “IBM Advanced Touch Screen Configurator” on page 65).

Update November 2005

LED states

The 4820 SurePoint Solution has a dual-color LED: green or amber. The monitor’s power management state determines the lighting of the LED. Green indicates full power usage, and amber indicates low power mode or no detected video signal.

78 4820 Planning, Installation and Service Guide

Update November 2005

Testing the power supply

| |

If you experience power supply problems, test the pin voltages to verify that your power adapter is working properly.

| | |

| |

| | ||

|||

||| | |

| |

Power adapter

If your 4820 SurePoint Solution uses a power adapter (also known as a power brick), test the voltages of the adapter’s power cable.

v Models 10D and 1FR use a +12V adapter (part number 66P0405). v All other models can use a +15V adapter (part number 10N0951).

Table 12 lists the acceptable voltages for each power adapter. If your voltage is outside the listed range, replace your adapter.

Table 12. Power adapter pin voltages

Pin (see Figure 59)

1 +11.4 to +12.6 +14.5 to +17.0 2 Ground Ground

+12V power adapter +15V power adapter

Voltage (dc)

Pin 2

Pin 1

| |

Figure 59. Power adapter pinouts

Chapter 4. Troubleshooting common problems 79

Update November 2005

| | | | | | |

|| | | |

USB power

Some 4820 SurePoint Solution models offering USB connections can be powered from the POW terminal (see “Power usage” on page 9). The powered USB cable provides approximately 12V dc. If your 4820 SurePoint Solution is powered by a USB cable, test the pin voltages to verify that they are correct. Table 13 lists the pinouts for the USB connector and the acceptable voltages for the power provided by the cable.

Table 13. Powered USB connector pinouts

Pin (see Figure 60) Voltage (dc)

1 +4.75 to +5.25 2, 3 Data 4, 5 Ground 6 +10.8 to +12.6

| |

Figure 60. Powered USB connector and pin numbers

80 4820 Planning, Installation and Service Guide

Update November 2005

Appendix A. Field-replaceable units

Assembly 1: 4820 . . . . . . . . . . . . . . . . . . . . . . . .82

Assembly 2: 4820 mounting hardware . . . . . . . . . . . . . . . .86

FRU parts list

Assembly 1: 4820

Update November 2005

82 4820 Planning, Installation and Service Guide

Update November 2005

Assembly 1: (continued)

Asm– Index

Part

Number

Units Description

1–1 07K6091 1 4820, model 42D (display only), pearl white

–1 07K6101 1 4820, model 42T, pearl white –1 10N1009 1 4820, model 42T, iron gray –1 07K6131 1 4820, model 4FD (display only), iron gray –1 07K6111 1 4820, model 4FT, iron gray –1 47L8698 1 4820, model 46D (display only), pearl white –1 07K6118 1 4820, model 46T, pearl white –1 10N1097 1 4820, model 46T, iron gray –1 07K6122 1 4820, model 46R, pearl white –1 47L8700 1 4820, model 48D (display only), pearl white –1 47L8701 1 4820, model 48T, pearl white –1 66P0400 1 4820, model 10D, pearl white –1 66P0401 1 4820, model 1FR, iron gray –1 14J0612 1 4820, model 4WT, pearl white –1 14J0615 1 4820, model 4WT (with I/O support) –1 14J0618 1 4820, model 4GT, iron gray –1 14J0621 1 4820, model 4GT (with I/O support), iron gray –1 14J0842 1 4820, model 2WN (USB), pearl white –1 14J0848 1 4820, model 2WN (USB with I/O support), pearl white –1 14J0854 1 4820, model 2WN (EIA-232), pearl white

||||

–1 14J0860 1 4820, model 2WN (EIA-232 with I/O support), pearl white

||||

–1 14J0845 1 4820, model 2GN (USB), iron gray –1 14J0851 1 4820, model 2GN (USB with I/O support), iron gray –1 14J0857 1 4820, model 2GN (EIA-232), iron gray

||||

–1 14J0863 1 4820, model 2GN (EIA-232 with I/O support), iron gray

||||

–1 07K6085 1 4820, model 2GB (USB), iron gray –1 07K6086 1 4820, model 2GB (USB with I/O support), iron gray –1 07K6088 1 4820, model 2GB (EIA-232), iron gray

||||

–1 07K6089 1 4820, model 2GB (EIA-232 with I/O support), iron gray

||||

–1 46L5457 1 4820, model 2WB (USB), pearl white –1 07K6063 1 4820, model 2WB (USB with I/O support), pearl white –1 07K6064 1 4820, model 2WB (EIA-232), pearl white

||||

–1 07K6065 1 4820, model 2WB (EIA-232 with I/O support), pearl white

||||

–1 14J0866 1 4820, model 5WN (USB), pearl white –1 14J0868 1 4820, model 5WN (USB with I/O support), pearl white –1 14J0870 1 4820, model 5WN (EIA-232), pearl white

||||

–1 14J0872 1 4820, model 5WN (EIA-232 with I/O support), pearl white

||||

–1 14J0867 1 4820, model 5GN (USB), iron gray –1 14J0869 1 4820, model 5GN (USB with I/O support), iron gray –1 14J0871 1 4820, model 5GN (EIA-232), iron gray

||||

–1 14J0873 1 4820, model 5GN (EIA-232 with I/O support), iron gray

||||

–2 29R0854 1 Pointing device, PS/2 interface, pearl white –2 29R0853 1 Pointing device, USB interface, pearl white –3 25L7093 1 Cable, digital video 0.8 m (models 48D/48T only) –3 07K5152 1 Cable, digital video 1.8 m (models 48D/48T only) –3 25L7092 1 Cable, digital video 3.8 m (models 48D/48T only) –4 25L7049 1 Speaker kit, pearl white (models 42D, 42T, 46D, 46T only)

||||

–4 29R0933 1 Speaker kit, amplified, pearl white

||||

–4 29R0936 1 Speaker kit, amplified, iron gray

||||

–5 10N0951 1 Power brick, universal, +15V (all models except 10D and 1FR) Replaces p/n

|||| |

–5 66P0405 1 Power brick, universal, +12V (models 10D, 1FR)

||||

–6 29R0855 1 MSR, 3-track, pearl white (only for models 2xx and 5xx)

||||

02K6555

Appendix A. Field-replaceable units 83

Assembly 1: (continued)

Update November 2005

Asm– Index

–6 47L7229 1 MSR, 3-track, pearl white (non 2xx, 5xx models)

||||

–6 29R0856 1 MSR, 3-track, iron gray (only for models 2xx and 5xx)

||||

–6 07K6136 1 MSR, 3-track, iron gray (non 2xx, 5xx models)

||||

–6 07K6137 1 MSR, JUCC, iron gray (non 2xx, 5xx models)

||||

–6 41K6061 1 MSR, JUCC, iron gray (only for models 2xx and 5xx)

||||

–6 47L7230 1 MSR, JUCC, pearl white (non 2xx, 5xx models)

||||

–6 41K6059 1 MSR, JUCC, pearl white (only for models 2xx and 5xx)

||||

–7 00P1405 1 Keypad/3-track MSR, pearl white –7 00P1408 1 Keypad/JUCC MSR, pearl white –7 29R0852 1 Keypad/3-track MSR, iron gray –8 47L8747 1 Cable, analog video 0.8 m (models 42D, 42T, 4FD, 4FT, 46D, 46T, 4WT, 4GT only) –8 25L7095 1 Cable, analog video 1.8 m (models 42D, 42T, 4FD, 4FT, 46D, 46T, 4WT, 4GT only) –8 25L7094 1 Cable, analog video 3.8 m (models 42D, 42T, 4FD, 4FT, 46D, 46T, 4WT, 4GT only) –9 95F3192 1 Cable, RS-485 Touch/MSR/Keypad, 0.8 m (models 46D/46T only) –9 48G9020 1 Cable, RS-485 Touch/MSR/Keypad, 1.8 m (models 46D/46T only) –9 95F3191 1 Cable, RS-485 Touch/MSR/Keypad, 3.8 m (models 46D/46T only) –9 07K6154 1 Cable, EIA-232 Touch/MSR, PS/2 Keypad, 1.8 m (model 42T only)

||||

–9 07K6092 1 Cable, EIA-232 Touch/MSR, PS/2 Keypad, 3.8 m (model 42T only)

||||

–9 07K6156 1 Cable, EIA-232 Touch/MSR, 1.8 m (model 4FT only)

||||

–9 10J0860 1 Cable, EIA-232 Touch/MSR, 3.8m (model 4FT only)

||||

–9 01L1636 1 Cable, USB, 0.8 m (models 48D, 48T, 4WT, 4GT only) –9 07K5153 1 Cable, USB, 1.8 m (models 48D, 48T, 4WT, 4GT only) –9 01L1637 1 Cable, USB, 3.8 m

||||

–9 14J1052 1 Cable, Video, 0.8 m Analog –9 14J1108 1 Cable, Video, 1.8 m Analog –9 14J1054 1 Cable, Video, 3.8 m Analog –9 66P0406 1 Cable, Video, 1.0 m VGA-VGA (models 10D, 1FR only) –9 66P0407 1 Cable, Video, 2.6 m VGA-VGA (models 10D, 1FR only) –9 66P0408 1 Cable, Video, 1.0 mVGA-DVI (models 10D, 1FR only) –9 66P0409 1 Cable, Video, 3.8 m VGA-DVI (models 10D, 1FR only) –9 14J0932 1 Cable, standard USB, 1.8 m –9 47L8705 1 Cable, standard USB, 3.8 m –9 99J9355 1 Cable, analog VGA to DVI, 0.3 m – Models 2xx and 5xx: – 14J0980 1 Cable, EIA-232, Touch only, 0.8 m

||||

– 14J0979 1 Cable, EIA-232, Touch only, 1.8 m

||||

– 14J0978 1 Cable, EIA-232, Touch only, 3.8 m

||||

– 14J0972 1 Cable, EIA-232, Touch and MSR, 0.8 m

||||

– 14J0971 1 Cable, EIA-232, Touch and MSR, 1.8 m

||||

– 14J0970 1 Cable, EIA-232, Touch and MSR, 3.8 m

||||

– 14J0976 1 Cable, EIA-232, Touch, Keypad/MSR, 0.8 m

||||

– 14J0975 1 Cable, EIA-232, Touch, Keypad/MSR, 1.8 m

||||

– 14J0974 1 Cable, EIA-232, Touch, Keypad/MSR, 3.8 m

||||

– 14J1142 1 Cable assembly (1.8 m) for SurePOS 700 speaker kit – 14J1143 1 Cable assembly (3.8 m) for SurePOS 700 speaker kit – 29R0933 1 Speaker/microphone kit, factory, pearl white –10 07K4039 1 Speaker kit attachment cables (set of 2) Speaker and Microphone (1.8 m) –10 07K4040 1 Speaker kit attachment cables (set of 2) Speaker and Microphone (3.8 m) – Power cords for models 4xx: –11 76H3516 1 v Power cord, US –11 76H3514 1 v Power cord, Argentina/Australia/New Zealand –11 76H3518 1 v Power cord, Austria/Belgium/France/Germany –11 76H3520 1 v Power cord, Denmark

Part

Number

Units Description

84 4820 Planning, Installation and Service Guide

IBM SurePoint 4820-2GN, SurePoint 4820-5WN, SurePoint 4820-2WN, SurePoint 4820-5GN, SurePoint 4820-2GB Planning, Installation And Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual