IBM SUREMARK TI9, SUREMARK TM6, SUREMARK TG4, SUREMARK TI1, SUREMARK TI3, SUREMARK TI2, SUREMARK TG3, SUREMARK TG9, SUREMARK TI8, SUREMARK TF6, SUREMARK TI4, SUREMARK TG8 User Manual

3.24 Mb
Loading...

SureMark 4610 Printers

 

User’s Guide for

Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TF6, and TM6

Updated April 2, 2009

GA27-4151-07

SureMark 4610 Printers

 

User’s Guide for

Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TF6, and TM6

Updated April 2, 2009

GA27-4151-07

Updated April 2, 2009

Note

Before using this information and the product it supports, be sure to read Appendix H, “Safety information,” on page 197 and the general information under Appendix I, “Notices,” on page 203.

April 2009

This edition applies to IBM SureMark Printer Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TF6 and TM6.

Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/store/support/. Click Publications.

A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address your comments to:

IBM Corporation

Retail Store Solutions Information Development

Department ZBDA

PO Box 12195

Research Triangle Park, North Carolina 27709 USA

When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.

© Copyright International Business Machines Corporation 1997, 2006.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Updated April 2, 2009

Contents

 

Figures. . . . . . . . . . . . . . . . . . . . . . .

. . .

.

. xi

 

Tables. . . . . . . . . . . . . . . . . . . . . . .

. . .

.

.

xiii

 

Preface . . . . . . . . . . . . . . . . . . . . . .

. . .

.

.

xv

 

Who should read this manual. . . . . . . . . . . . . . .

. . .

.

.

xv

 

How this manual is organized . . . . . . . . . . . . . .

. . .

.

.

xv

 

Related publications and diskettes. . . . . . . . . . . . .

. . .

.

.

xvi

 

Where to find more information . . . . . . . . . . . . . .

. . .

.

.

xvi

 

Tell us what you think . . . . . . . . . . . . . . . . .

. . .

.

.

xvi

 

Summary of changes . . . . . . . . . . . . . . . .

. . .

.

.

xvii

%

GA27-4151-07 (April, 2009) . . . . . . . . . . . . . . .

. . .

.

. xvii

 

GA27-4151-07 (February/March, 2007 update) . . . . . . . .

. . .

.

. xvii

 

GA27-4151-07 (May, 2006) . . . . . . . . . . . . . . .

. . .

.

. xvii

 

Web-only update GA27-4151-06 (December, 2005) . . . . . .

. . .

.

. xvii

 

GA27-4151-06 (August, 2005) . . . . . . . . . . . . . .

. . .

.

. xvii

 

Web-only update for corrections to GA27-4151-05 (August, 2004) .

. . .

.

. xvii

 

Web-only update for corrections to GA27-4151-05 (August, 2003) .

. . .

.

. xvii

 

Web-only update for Model TI8, GA27-4151-05 (April, 2003) . .

. . .

.

. xviii

 

Web-only update for GA27-4151-04 (March, 2002) . . . . . .

. . .

.

. xviii

 

Web update for GA27-4151-04 (June, 2001) . . . . . . . .

. . .

.

. xviii

 

GA27-4151-04 . . . . . . . . . . . . . . . . . . .

. . . . . xviii

 

GA27-4151-03 . . . . . . . . . . . . . . . . . . . . . . . . . xix

 

GA27-4151-02 . . . . . . . . . . . . . . . . . . . .

. . .

.

. xx

Part 1. General information . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . . 3 Printer overview . . . . . . . . . . . . . . . . . . . . . . . . . 3 Description of models . . . . . . . . . . . . . . . . . . . . . . . 4

Features used with the SureMark printers

. . . . . .

. . . . . . .

.

6

Comparison of the SureMark models . .

. . . . . .

. . . . . . .

.

7

Planning information . . . . . . . . .

. . . . . .

. . . . . . .

.

9

Your responsibilities . . . . . . . .

. . . . . .

. . . . . . .

.

9

Limitations . . . . . . . . . . . .

. . . . . .

. . . . . . .

.

9

Communication interfaces . . . . . . . . . . . . . . . . . . . . 10

Temperature and humidity limits . . . . . . . . . . . . . . . . . 10

Physical dimensions . . . . . . . . . . . . . . . . . . . . . . 10

Power requirements . . . . . . . . . . . . . . . . . . . . . . 12

Hardware requirements . . . . . . . . . . . . . . . . . . . . . 13

Software requirements . . . . . . . . . . . . . . . . . . . . . 13

Resident code pages . . . . . . . . . . . . . . . . . . . . . 15

Bar codes. . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 2. Installation instructions. . . . . . . . . . . .

.

.

.

.

.

17

Unpacking the printer . . . . . . . . . . . . . . . . .

.

.

.

.

.

18

Installing a SureMark printer . . . . . . . . . . . . . . .

.

.

.

.

.

18

Installing for EIA-232/RS-485 communication . . . . . . . .

.

.

.

.

.

18

Installing SureMark for USB communication . . . . . . . .

.

.

.

.

.

21

Using the wall mounting feature. . . . . . . . . . . . . .

.

.

.

.

.

23

Installing the fillers . . . . . . . . . . . . . . . . . .

.

.

.

.

.

24

Installing fillers for EIA-232/RS-485 printers . . . . . . . .

.

.

.

.

.

24

© Copyright IBM Corp. 1997, 2006

iii

 

Updated April 2, 2009

 

Installing fillers for USB printers. . . . . . . . . . . . . . . . . .

26

 

EIA-232 communication mode selections (all models except TI8, TI9, TG8, TG9)

28

 

Baud rate selection . . . . . . . . . . . . . . . . . . . . . .

28

 

EIA-232 communications protocol selection . . . . . . . . . . . . .

28

 

EIA-232 communication mode selections (Models TI8, TI9, TG8, TG9) . . . .

30

 

Baud rate selection . . . . . . . . . . . . . . . . . . . . . .

30

 

EIA-232 communications protocol selection . . . . . . . . . . . . .

30

 

USB communication mode . . . . . . . . . . . . . . . . . . . .

31

 

USB selection . . . . . . . . . . . . . . . . . . . . . . . . . 31

 

Chapter 3. SureMark installation, service, and utility software . . . . . .

33

 

Software adjustments (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and

 

 

TG9) . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

 

Offline configurations for Models TI8, TI9, TG8, TG9 . . . . . . . . . .

34

 

Using the IBM Diagnostics for the POS Systems and Peripherals (all models

 

 

except Models TI1 and TI2) . . . . . . . . . . . . . . . . . .

34

 

Using the reference/service diskettes (Models TI1 and TI2) . . . . . . .

35

 

4610 fonts and logos utilities . . . . . . . . . . . . . . . . . . . .

37

 

Utility diskette . . . . . . . . . . . . . . . . . . . . . . . .

37

 

IBM Diagnostics for POS Systems and Peripherals package (all models

 

 

except TI1 and TI2) . . . . . . . . . . . . . . . . . . . . .

37

 

Proportional font conversion utility . . . . . . . . . . . . . . . . . .

37

 

Firmware update . . . . . . . . . . . . . . . . . . . . . . . .

37

 

Using a firmware update diskette (Models TI1 and TI2 only) . . . . . . .

38

 

Using POSS for Windows to update SureMark printer firmware (RS-485 and

 

 

USB only) . . . . . . . . . . . . . . . . . . . . . . . . .

39

 

Using JavaPOS for Windows to update SureMark printer firmware (EIA-232,

 

 

RS-485, and USB). . . . . . . . . . . . . . . . . . . . . . 39

 

Updating SureMark firmware using temporary EIA-232 attachment . . . . .

40

 

Limitation on updating firmware . . . . . . . . . . . . . . . . . .

41

 

Emulating the IBM Model 3 or Model 4 printers . . . . . . . . . . . . .

41

 

Limitations for emulation . . . . . . . . . . . . . . . . . . . . 41

 

Printing saved data . . . . . . . . . . . . . . . . . . . . . . 41

 

Emulating an Epson single-station printer (single-station only) . . . . . . .

43

 

Enabling Epson emulation . . . . . . . . . . . . . . . . . . . . 43

 

Limitations for Epson emulation . . . . . . . . . . . . . . . . . .

43

 

MICR data parser sample code (Models TI2, TI4, TI8, TI9, TG4, TG8, and TG9

 

 

only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

 

Resources on the Internet . . . . . . . . . . . . . . . . . . . . .

44

 

 

 

 

Part 2. Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9 . . . . . . . . .

45

 

Chapter 4. Operation . . . . . . . . . . . . . . . . . . . . . . 47

 

Operating controls and indicators . . . . . . . . . . . . . . . . . .

47

 

Ribbon loading . . . . . . . . . . . . . . . . . . . . . . . . .

51

 

Paper loading . . . . . . . . . . . . . . . . . . . . . . . . . 53

 

Clearing jams in the check flipper area . . . . . . . . . . . . . . . .

55

%

MICR reader read head cleaning . . . . . . . . . . . . . . . . . .

56

 

Thermal print head cleaning . . . . . . . . . . . . . . . . . . . .

57

 

Document scanner cleaning (Model TI8, TI9, TG8, TG9) . . . . . . . . .

59

 

Document scanner calibration (Models TI8, TI9, TG8, TG9) . . . . . . . .

60

 

Chapter 5. Testing and problem analysis . . . . . . . . . . . . . .

61

 

Testing the printer . . . . . . . . . . . . . . . . . . . . . . . . 61

 

Offline tests . . . . . . . . . . . . . . . . . . . . . . . . . . 62

 

Customer receipt test . . . . . . . . . . . . . . . . . . . . .

62

iv SureMark Printers User’s Guide

Updated April 2, 2009

Document insert test . . . . . . . . . . . . . . . . . . . . . . 63 MICR reader and check flipper test (Models TI2, TI4, TI8, TI9, TG4, TG8, and

TG9 only) . . . . . . . . . . . . . . . . . . . . . . . . . 65 EIA-232 hex dump . . . . . . . . . . . . . . . . . . . . . . 66 Resetting the printer - offline . . . . . . . . . . . . . . . . . . . 66 Electronic journal dump. . . . . . . . . . . . . . . . . . . . . 66 Problem determination . . . . . . . . . . . . . . . . . . . . . . 67

Part 3. Models TF6 and TM6 . . . . . . . . . . . . . . . . . . . . . . . . . 69

Chapter 6. Operation (Models TF6 and TM6) . . . . . . . . . . . . . 71 Operating controls and indicators . . . . . . . . . . . . . . . . . . 71 Paper loading . . . . . . . . . . . . . . . . . . . . . . . . . 71 Thermal print head cleaning . . . . . . . . . . . . . . . . . . . . 73

Chapter 7. Testing and problem analysis (Models TF6 and TM6) . . . . . 75 Testing the printer . . . . . . . . . . . . . . . . . . . . . . . . 75

Offline test . . . . .

. . . . . . . . . . . . . . . .

. .

.

.

.

76

EIA-232 hex dump . .

. . . . . . . . . . . . . . . . .

. . . . 77

Resetting the printer - offline . . . . . . . . . . . . . . . .

. . . . 78

Problem determination .

. . . . . . . . . . . . . . . .

. .

.

.

.

78

Part 4. Appendixes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

 

Appendix A. Consumable supplies. . . . . . . . . . . . . . . .

.

81

 

Paper specifications . . . . . . . . . . . . . . . . . . . . . . . 81

 

Thermal paper . . . . . . . . . . . . . . . . . . . . . . . . 81

 

Document insert forms (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8,

 

 

 

and TG9 only) . . . . . . . . . . . . . . . . . . . . . .

.

82

 

Print ribbons (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9

 

 

 

only) . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

83

%

Expendable supplies . . . . . . . . . . . . . . . . . . . . . .

.

83

 

Appendix B. Printer maintenance procedures . . . . . . . . . . .

.

85

%

Product care procedures . . . . . . . . . . . . . . . . . . . .

.

85

 

Service provider system maintenance procedures . . . . . . . . . . .

.

85

 

Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 . . . . . .

.

85

 

Models TF6 and TM6 . . . . . . . . . . . . . . . . . . . .

.

85

 

Appendix C. Technical information. . . . . . . . . . . . . . . .

.

87

 

General description . . . . . . . . . . . . . . . . . . . . . . . 87

 

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 87

 

Memory units . . . . . . . . . . . . . . . . . . . . . . . .

.

89

 

Immediate commands . . . . . . . . . . . . . . . . . . . . . . 89

 

Voltage conversion circuitry . . . . . . . . . . . . . . . . . . .

.

89

 

RS-485 serial I/O parameters . . . . . . . . . . . . . . . . . .

.

90

 

Cash drawer connector pin assignments . . . . . . . . . . . . . .

.

90

 

EIA-232 connector pin assignments . . . . . . . . . . . . . . . .

.

91

 

EIA-232 parameters . . . . . . . . . . . . . . . . . . . . . .

.

91

 

USB connector pin assignments . . . . . . . . . . . . . . . . .

.

92

 

Code page definitions . . . . . . . . . . . . . . . . . . . . . . 92

 

Generic code page . . . . . . . . . . . . . . . . . . . . .

.

93

 

Code page 437. . . . . . . . . . . . . . . . . . . . . . .

.

94

 

Code page 858. . . . . . . . . . . . . . . . . . . . . . .

.

95

 

Code page 860. . . . . . . . . . . . . . . . . . . . . . .

.

96

Contents v

Updated April 2, 2009

Code page 863. . . . . . . . . . . . . . . . . . . . . . . . 97 Code page 865. . . . . . . . . . . . . . . . . . . . . . . . 98 Character fonts . . . . . . . . . . . . . . . . . . . . . . . . . 98 Thermal printing font . . . . . . . . . . . . . . . . . . . . . . 98

Impact printing fonts (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9) . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Appendix D. EIA-232 programming information . . . .

. . .

. . . . 101

EIA-232 commands summary by function. . . . . . . .

. . .

.

.

.

.

104

Alphabetized EIA-232 commands summary . . . . . . .

. . .

.

.

.

.

108

System commands . . . . . . . . . . . . . . . . . . . . . . . 111

Exercise program . . . . . . . . . . . . . .

. .

. .

.

.

.

.

111

Verify previous commands completed . . . . . . .

. .

. .

.

.

.

.

111

Status request. . . . . . . . . . . . . . . . . . . . . . . . 112

Extended address command-request printer ID

.

. . . . . . . . .

.

112

Preset or Onetime-Set commands . . . . . .

.

. . . . . . . . .

.

114

All models . . . . . . . . . . . . . .

.

. . . . . . . . .

.

114

Models TI8 and TI9 only . . . . . . . . .

.

. . . . . . . . .

.

114

Download graphics (logo) commands . . . .

.

. . . . . . . . .

.

115

Predefine messages . . . . . . . . . .

.

. . . . . . . . .

.

117

Download user-defined characters . . . . . . . . . . . . . . . . 118 Thermal code page . . . . . . . . . . . . . . . . . . . . . . 119 Proportional font . . . . . . . . . . . . . . . . . . . . . . . 120 Impact code page . . . . . . . . . . . . . . . . . . . . . . 122 Flash storage write . . . . . . . . . . . . . . . . . . . . . . 123

Erase flash EPROM sector . . . . . . . . . . . . .

. . . .

.

.

123

Send checksum of flash EPROM sector . . . . . . . .

. . . .

.

.

124

Microcode tolerance (MCT) information - loading . . . . .

. . . .

.

.

124

Microcode tolerance (MCT) information - request . . . . .

. . . .

.

.

125

Setup commands . . . . . . . . . . . . . . . . .

. . . .

.

.

129

Set print mode . . . . . . . . . . . . . . . . .

. . . .

.

.

129

Set or cancel double-wide mode . . . . . . . . . . .

. . . .

.

.

130

Set or cancel double-high mode . . . . . . . . . . .

. . . .

.

.

131

Set or cancel underline mode . . . . . . . . . . . .

. . . .

.

.

131

Set or cancel overline mode . . . . . . . . . . . .

. . . .

.

.

131

Set or cancel invert mode . . . . . . . . . . . . .

. . . .

.

.

131

Set or cancel emphasized printing . . . . . . . . . .

. . . .

.

.

132

Select maximum print speed . . . . . . . . . . . .

. . . .

.

.

132

Set or cancel unidirectional printing . . . . . . . . . .

. . . .

.

.

133

Request document length for landscape print . . . . . .

. . . .

.

.

133

Set document length for landscape print . . . . . . . .

. . . .

.

.

133

Set print station . . . . . . . . . . . . . . . . .

. . . .

.

.

134

Select user-defined or resident character sets . . . . . .

. . . .

.

.

134

Set code page . . . . . . . . . . . . . . . . .

. . . .

.

.

135

Set intercharacter spacing . . . . . . . . . . . . .

. . . .

.

.

135

Set or cancel rotated characters . . . . . . . . . . .

. . . .

.

.

135

Set print station parameters. . . . . . . . . . . . .

. . . .

.

.

136

Select 1/8-inch line spacing . . . . . . . . . . . . .

. . . .

.

.

136

Select 1/6-inch line spacing . . . . . . . . . . . . .

. . . .

.

.

136

Select color printing. . . . . . . . . . . . . . . .

. . . .

.

.

137

Set line spacing using minimum units . . . . . . . . .

. . . .

.

.

137

Set sheet eject length . . . . . . . . . . . . . . .

. . . .

.

.

138

Set horizontal tab positions . . . . . . . . . . . . .

. . . .

.

.

138

Set left margin position . . . . . . . . . . . . . .

. . . .

.

.

138

Set relative position. . . . . . . . . . . . . . . .

. . . .

.

.

139

Align positions. . . . . . . . . . . . . . . . . .

. . . .

.

.

139

vi SureMark Printers User’s Guide

Updated April 2, 2009

Set error recovery function . . . . . . . . . . . .

. . . .

. .

.

140

Define document wait time . . . . . . . . . . . .

. . . .

. .

.

141

Status sent to system . . . . . . . . . . . . . .

. . . .

. .

.

141

Select character for reprinted lines . . . . . . . . .

. . . .

. .

.

142

Re-initialize the printer. . . . . . . . . . . . . . . . . . . . . 142

Enable or disable the feed buttons . . . . . . . . . .

.

. .

. .

.

143

Enable or disable the beeper (Models TF6 and TM6 only) .

.

. .

. .

.

143

Enable or disable upside-down printing . . . . . . . .

.

. .

. .

.

144

Select character size for scalable fonts . . . . . . . .

.

. .

. .

.

145

Fix font matrix. . . . . . . . . . . . . . . . . .

.

. .

. .

.

146

Print logo inline . . . . . . . . . . . . . . . . .

.

. .

. .

.

146

Select thermal paper . . . . . . . . . . . . . . .

.

. .

. .

.

147

Bar code commands . . . . . . . . . . . . . . . .

.

. .

. .

.

147

Print bar code . . . . . . . . . . . . . . . . . .

.

. .

. .

.

147

Select horizontal size of bar code . . . . . . . . . .

.

. .

. .

.

152

Select bar code height . . . . . . . . . . . . . .

.

. .

. .

.

152

Select printing position of human readable information (HRI)

.

. .

. .

.

152

Select font for HRI . . . . . . . . . . . . . . . .

.

. .

. .

.

153

Print PDF417 bar code . . . . . . . . . . . . . .

.

. .

. .

.

153

Print PDF417 bar code using binary mode . . . . . . .

.

. .

. .

.

154

Select PDF417 ECC (error correction codewords) level . .

.

. .

. .

.

154

Select aspect ratio PDF417 bar code . . . . . . . . .

.

. .

. .

.

155

Enable PDF417 truncation . . . . . . . . . . . . .

.

. .

. .

.

155

Print character commands . . . . . . . . . . . . . .

.

. .

. .

.

156

Print and line feed . . . . . . . . . . . . . . . .

.

. .

. .

.

156

Print and line feed . . . . . . . . . . . . . . . .

.

. .

. .

.

156

Print, form feed, and cut the paper (FF) . . . . . . . .

.

. .

. .

.

156

Print and feed paper n lines. . . . . . . . . . . . .

.

. .

. .

.

156

Print and feed paper using minimum units . . . . . . .

.

. .

. .

.

156

Print and feed paper in reverse using minimum units . . .

.

. .

. .

.

157

Print graphic messages . . . . . . . . . . . . . . . . . . . . . 157

Select and print a graphics (logo) command. . . . . . . .

. . .

.

.

157

Print predefined graphics (logo) command . . . . . . . .

. . .

.

.

159

Print predefined messages . . . . . . . . . . . . . .

. . .

.

.

159

Miscellaneous commands . . . . . . . . . . . . . . .

. . .

.

.

160

Tab to next tab stop . . . . . . . . . . . . . . . .

. . .

.

.

160

Return home (select print head location) . . . . . . . . .

. . .

.

.

160

Paper cut/DI eject . . . . . . . . . . . . . . . . . . . . . . 161

Generate drive pulse for cash drawer . . . . . . . . . . . . . .

.

161

Retrieve the flash storage . . . . . . . . . . . . . . . . . .

.

161

Retrieve size of user flash storage . . . . . . . . . . . . . . .

.

162

Retrieve printer usage statistics . . . . . . . . . . . . . . . .

.

162

Check processing commands (Models TI2, TI4, TI8, TI9, TG4, TG8, and TG9

 

 

only) . . . . . . . . . . . . . . . . . . . . . . . . . .

.

164

Models TI8 and TI9 MICR read commands . . . . . . . . . . . .

.

164

MICR read . . . . . . . . . . . . . . . . . . . . . . . .

.

165

Flip check . . . . . . . . . . . . . . . . . . . . . . . . . 166 Document scanner commands. . . . . . . . . . . . . . . . . . . 166

Start scan . . . . . . . . . . . . . . . . . . .

. . .

. .

.

166

Print scanned image . . . . . . . . . . . . . . .

. . .

. .

.

168

Store scanned image and/or select partial image for retrieval

. . .

. .

.

169

Retrieve scanned image . . . . . . . . . . . . . .

. . .

. .

.

172

Scanner calibration . . . . . . . . . . . . . . . . . . . .

. . 173

Retrieve next image location . . . . . . . . . . . . . .

. .

. . 174

Retrieve first unread image location . . . . . . . . . . . .

.

. .

.

174

Select compression format and scanned image threshold . . . .

.

. .

.

174

Contents vii

Updated April 2, 2009

Asynchronous (real-time) commands . . . . . . . . . . . . . . . . 175

Real-time requests . . . . . . . . . .

. . . . . . .

. . . .

.

175

Data buffer management and batch printing . .

. . . . . . .

. . . .

.

176

Reset line count . . . . . . . . . . . . . . . . . . . . . . . 176

Disable line count . . . . . . .

. . . . . . . . .

. .

. . . . 176

Hold printing until buffer is released .

. . . . . . . . .

. .

. .

.

.

177

Page mode printing commands . . .

. . . . . . . . .

. .

. .

.

.

177

Select page mode . . . . . . . . . . . . . . . . . . . . . . 177 Select standard mode . . . . . . . . . . . . . . . . . . . . . 177

Select printable area . . . . . . . . . . . . . . . . . . . .

.

178

Select printing direction/position . . . . . . . . . . . . . . . .

.

178

Set vertical position . . . . . . . . . . . . . . . . . . . . .

.

178

Set relative vertical position . . . . . . . . . . . . . . . . . .

.

179

Set left margin position (standard mode), set absolute print position (page

 

 

mode) . . . . . . . . . . . . . . . . . . . . . . . . .

.

179

Set relative horizontal position . . . . . . . . . . . . . . . . .

.

180

Set printing position. . . . . . . . . . . . . . . . . . . . .

.

180

Print and form feed and cut the paper . . . . . . . . . . . . . .

.

181

Print page in page mode . . . . . . . . . . . . . . . . . . .

.

181

Clear print data in page mode . . . . . . . . . . . . . . . . .

.

181

Document handling . . . . . . . . . . . . . . . . . . . . . . . 181 Portrait mode . . . . . . . . . . . . . . . . . . . . . . . . 181 Landscape mode . . . . . . . . . . . . . . . . . . . . . . 182 Status summary . . . . . . . . . . . . . . . . . . . . . . . 184

Message from the printer. . . . . . . . .

. .

. . . . . . .

.

.

184

Status byte 1 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

184

Status byte 2 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

185

Status byte 3 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

185

Status byte 4 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

185

Status byte 5 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

186

Status byte 6 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

186

Status byte 7 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

186

Status byte 8 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

186

Appendix E. Uploading electronic journal data

. .

. . . . . . .

.

.

187

Enable the upload of EJ data . . . . . . . .

. .

. . . . . . .

.

.

187

Disable the upload of EJ data . . . . . . . .

. .

. . . . . . .

.

.

187

Upload the EJ data . . . . . . . . . . . . . . . . . . . . . . . 188

Request the size of the EJ space

. . . . . . . .

. . . . . . .

.

.

188

Erase the EJ data in the printer .

. . . . . . . .

. . . . . . .

.

.

188

Appendix F. Proportional fonts .

. . . . . . . .

. . . . . . .

.

.

189

Preparing the fonts . . . . . . . . . . . . . . . . . . . . . . . 189 Implementing proportional fonts . . . . . . . . . . . . . . . . . . 189 Layout using align commands . . . . . . . . . . . . . . . . . . 190 Layout using set tab position . . . . . . . . . . . . . . . . . . 191

Appendix G. Emulation support for Epson single-station printer. . . . . 193 Commands supported in emulation mode. . . . . . . . . . . . . . . 193 Commands with limited support in emulation mode . . . . . . . . . . . 195 Commands not supported in emulation mode . . . . . . . . . . . . . 196 Connectivity differences . . . . . . . . . . . . . . . . . . . . . 196 Functional differences . . . . . . . . . . . . . . . . . . . . . . 196

Appendix H. Safety information . . . . . . . . . . . . . . . . . 197

viii SureMark Printers User’s Guide

Updated April 2, 2009

Appendix I. Notices . . . . . . . . . . . . . . . . . . . . . . 203 Electronic emission notices . . . . . . . . . . . . . . . . . . . . 205

Federal Communications Commission (FCC) statement . . . . .

. .

.

205

European Union EMC Directive conformance statement . . . . .

. .

.

205

Industry Canada Class A Emission Compliance statement . . . .

. .

.

206

Avis de conformité aux normes d’Industrie Canada . . . . . . .

. .

.

206

Germany . . . . . . . . . . . . . . . . . . . . . .

. .

.

206

Australia and New Zealand . . . . . . . . . . . . . . . .

. .

.

206

Chinese Class A warning statement . . . . . . . . . . . . .

. .

.

207

Japanese power line harmonics compliance statement . . . . . .

. .

.

207

Japanese Voluntary Control Council for Interference (VCCI) statement

 

 

207

Korean communications statement . . . . . . . . . . . . .

. .

.

207

Taiwanese Class A warning statement . . . . . . . . . . . .

. .

.

208

Taiwan contact information . . . . . . . . . . . . . . . . . . . . 208 Cable ferrite requirement . . . . . . . . . . . . . . . . . . . . . 208 Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . . 208

Product Recycling and disposal . .

. . . . . . . . .

.

.

.

. . . . 209

Battery return program . . . . .

. . . . . . . . .

.

.

.

. . .

.

210

For Taiwan:. . . . . . . . .

. . . . . . . . .

.

.

.

. . .

.

210

For the European Union: . . . .

. . . . . . . . .

.

.

.

. . . . 211

For California: . . . . . . . .

. . . . . . . . .

.

.

.

. . . .

211

Flat panel displays . . . . . . . . . . . . . . . . . . . . . . . 212 Monitors and workstations . . . . . . . . . . . . . . . . . . . . 212 Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . 212

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Contents ix

Updated April 2, 2009

x SureMark Printers User’s Guide

Updated April 2, 2009

Figures

1.

IBM SureMark printers . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

3

2.

SureMark printer dimensions (Models TI1, TI2, TI3, TI4, TG3, and TG4) . . . . . . . . .

.

11

3.

SureMark printer dimensions (Models TI8, TI9, TG8, TG9) . . . . . . . . . . . . . .

.

11

4.

SureMark printer dimensions (Models TF6 and TM6) . . . . . . . . . . . . . . . .

.

12

5.

Cable connectors and EIA-232 settings switch for thermal/impact SureMark printers . . . . .

.

18

6.

Cable connectors for single-station SureMark printers . . . . . . . . . . . . . . . .

.

19

7.

EIA-232 mode switches for single-station SureMark printers . . . . . . . . . . . . . .

.

19

8.

EIA-232 and RS-485 cable routing for single-station SureMark printers . . . . . . . . . .

.

20

9.

USB Ports for thermal/impact SureMark printers . . . . . . . . . . . . . . . . . .

.

21

10.

USB ports for single-station SureMark printers . . . . . . . . . . . . . . . . . . .

.

22

11.

USB cable routing for single-station SureMark printers . . . . . . . . . . . . . . . .

.

22

12.

Mounting a single-station SureMark on a wall . . . . . . . . . . . . . . . . . . .

.

24

13.

Installing the fillers for EIA-232/RS-485 systems . . . . . . . . . . . . . . . . . .

.

25

14.

Installing the fillers for USB systems. . . . . . . . . . . . . . . . . . . . . . .

.

27

15.

SurePOS 500 integration . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

28

16.

Adjustment and alignment printouts . . . . . . . . . . . . . . . . . . . . . . .

.

36

17.

Switch for Epson emulation . . . . . . . . . . . . . . . . . . . . . . . . . .

.

43

18.

SureMark printer indicators, controls, and printing stations (Models TI1, TI2, TI3, TI4, TI8, TI9,

 

 

 

TG3, TG4, TG8, and TG9) . . . . . . . . . . . . . . . . . . . . . . . . . .

.

47

19.

Inserting checks for all models except TF6 and TM6. . . . . . . . . . . . . . . . .

.

48

20.

Inserting checks or documents in a Model TI2, TI4, TI8, TI9, TG4, TG8, or TG9 printer . . . .

.

48

21.

Inserting checks or documents in a Model TI2 or TI4 printer . . . . . . . . . . . . . .

.

49

22.

Side insertion of documents in a Model TI8 printer . . . . . . . . . . . . . . . . .

.

49

23.

Printable area of an inserted document (portrait) . . . . . . . . . . . . . . . . . .

.

50

24.

Printable area of an inserted document (landscape) . . . . . . . . . . . . . . . . .

.

50

25.

Opening the ribbon cover. . . . . . . . . . . . . . . . . . . . . . . . . . .

.

51

26.

Ribbon cartridge loading . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

51

27.

Ribbon path around the print head . . . . . . . . . . . . . . . . . . . . . . .

.

52

28.Paper cover (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9) . . . . . . . . . 53

29.Paper loading path (Models TI1, TI2, TI3,TI4, TI8, TI9, TG3, TG4, TG8, and TG9) . . . . . . . 54

30.

Removing the lower document insert cover . . . . . . . . . . . . . . . . . . . .

.

55

31.

Removing the check flipper cartridge (except Models TI8, TI9) . . . . . . . . . . . . .

.

56

% 32.

MICR reader read head . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

57

33.

Print head and print line area (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9)

 

58

34.

Scanner and print head location (Model TI8, TI9, TG8, TG9) . . . . . . . . . . . . . .

.

59

35.

Printer buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

62

36.

Offline printer test pattern from the customer receipt station (Models TI1, TI2, TI3, TI4, TI8, TI9,

 

 

 

TG3, TG4, TG8, TG9) . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

64

37.

MICR reader test results (Models TI2, TI4, and TG4): Good noise level . . . . . . . . . .

.

65

38.

MICR reader test results (Models TI8, TI9, TG8, TG9): Good noise level . . . . . . . . .

.

65

39.

MICR reader test results: Noise level needs adjusting . . . . . . . . . . . . . . . .

.

66

40.

SureMark printer indicator, control, and printing station (Models TF6 and TM6) . . . . . . .

.

71

41.

Paper loading path (Models TF6 and TM6) . . . . . . . . . . . . . . . . . . . .

.

72

42.

Print head and print line area (Models TF6 and TM6) . . . . . . . . . . . . . . . .

.

73

43.

Offline printer test pattern (Models TF6 and TM6) . . . . . . . . . . . . . . . . . .

.

77

44.

Printer’s resident character set - generic code page . . . . . . . . . . . . . . . . .

.

93

45.

Code Page 437 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

94

46.

Code Page 858 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

95

47.

Code Page 860 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

96

48.

Code Page 863 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

97

49.

Code Page 865 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

98

50.

Proportional font example . . . . . . . . . . . . . . . . . . . . . . . . . .

.

122

51.

Scanned image layout . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

169

© Copyright IBM Corp. 1997, 2006

xi

Updated April 2, 2009

52. Scanned image organization . . . . . . . . . . . . . . . . . . . . . . . . . . 170

xii SureMark Printers User’s Guide

Updated April 2, 2009

Tables

1.

Warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

. 5

2.

J2 connector pin assignments . . . . . . . . . . . . . . . . . . . . . . .

. .

.

12

3.

Troubleshooting (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9). . . . .

. .

.

67

4.

Troubleshooting (Models TF6 and TM6) . . . . . . . . . . . . . . . . . . .

. .

.

78

5.

Station characteristics . . . . . . . . . . . . . . . . . . . . . . . . . .

. .

.

88

6.

Sound characteristics . . . . . . . . . . . . . . . . . . . . . . . . . .

. .

.

88

7.

Cash drawer connector pin assignments . . . . . . . . . . . . . . . . . . .

. .

.

90

8.

EIA-232 connector pin functions . . . . . . . . . . . . . . . . . . . . . .

. .

.

91

9.

9-pin to 9-pin EIA-232 connector layout . . . . . . . . . . . . . . . . . . .

. .

.

91

10.

25-pin to 25-pin EIA-232 connector layout . . . . . . . . . . . . . . . . . .

. .

.

91

11.

Standard USB connector pin assignments . . . . . . . . . . . . . . . . . .

. .

.

92

12.

Powered USB connector pin assignments . . . . . . . . . . . . . . . . . .

. .

.

92

13.

Driver documentation by operating system . . . . . . . . . . . . . . . . . . .

.

.

103

14.

EIA-232 commands organized by function . . . . . . . . . . . . . . . . . . .

.

.

104

15.

EIA-232 commands in alphabetical order . . . . . . . . . . . . . . . . . . .

.

.

108

16.

Memory allocation for Models TI8 and TI9 functions . . . . . . . . . . . . . . .

.

.

115

17.

MCT command definitions . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

125

18.

Fonts for Models TI3, TI4, TG3, TG4, TG8, TG9, TI8, TI9, TF6, and TM6 . . . . . . .

.

.

129

19.

Fonts for Models TI1 and TI2 . . . . . . . . . . . . . . . . . . . . . . . .

.

.

130

20.

Width and height for scalable fonts. . . . . . . . . . . . . . . . . . . . . .

.

.

145

21.

Code 128 character set . . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

149

22.

Print bar code examples . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

152

23.

Buffer sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

158

24.

Retrievable usage data . . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

162

25.

Data table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

172

26.

Average size for a personal check with little background data . . . . . . . . . . . .

.

.

174

27.

Print direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

178

28.

Commands supported in Epson emulation mode. . . . . . . . . . . . . . . . .

.

.

193

29.

Commands with limited support in Epson emulation mode . . . . . . . . . . . . .

.

.

195

30.

Commands not supported in Epson emulation mode . . . . . . . . . . . . . . .

.

.

196

© Copyright IBM Corp. 1997, 2006

xiii

Updated April 2, 2009

xiv SureMark Printers User’s Guide

Updated April 2, 2009

Preface

This manual assists you with installation, testing, and problem determination of

IBM® SureMarkprinters.

Who should read this manual

This manual is intended for use by persons who are installing, testing, or programming an IBM SureMark printer. The manual should also be used for problem determination on the printer.

How this manual is organized

Part 1, “General information,” on page 1 contains information that applies to

SureMark printers in general:

vChapter 1, “Introduction” provides an overview of the features and options of the SureMark printers.

vChapter 2, “Installation instructions” provides information on installing the SureMark printers.

vChapter 3, “SureMark installation, service, and utility software” provides information about using SureMark utilities to setup or modify your system configuration.

Part 2, “Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9,” on page 45 contains information that is specific to the thermal/impact SureMark printers:

vChapter 4, “Operation” provides information about the controls and indicators. Ribbon loading and paper loading instructions are also included.

vChapter 5, “Testing and problem analysis” provides information on testing and on problem determination.

Part 3, “Models TF6 and TM6,” on page 69 contains information that is specific to the single-station SureMark printers:

vChapter 6, “Operation (Models TF6 and TM6)” provides information on the controls and indicators. Paper loading instructions are also included.

vChapter 7, “Testing and problem analysis (Models TF6 and TM6)” provides information on testing and on problem determination.

The appendixes contain the following information:

vAppendix A, “Consumable supplies” provides information about consumable supplies.

vAppendix C, “Technical information” provides information about technical specifications.

vAppendix D, “EIA-232 programming information” provides information about EIA-232 programming commands.

vAppendix E, “Uploading electronic journal data” provides information about uploading electronic journal data while the SureMark is in Model 4 emulation mode.

vAppendix F, “Proportional fonts” provides information about creating and using proportional fonts.

vAppendix G, “Emulation support for Epson single-station printer” provides expanded information about Epson emulation mode.

© Copyright IBM Corp. 1997, 2006

xv

Updated April 2, 2009

vAppendix H, “Safety information” provides important safety warnings in several languages.

vAppendix I, “Notices” provides information about trademarks and electronic emission notices.

vFor California: provides information about perchlorate material.

Related publications and diskettes

vIBM SureMark Printers: Hardware Service Manual, GY27-0355

vIBM SureMark Printers: Fonts and Logos Utility Diskette

vIBM SureMark Printers: Firmware Update Diskettes

vIBM 4693 Point-of-Sale Terminals Reference Diskette

vIBM 4694/4695 Point-of-Sale Terminals Service Diskette

vIBM Safety Information—Read This First, GA27-4004.

vIBM SurePOS 700 Series: System Reference, SA27-4220.

vIBM SurePOS 500 Series: System Reference, SA27-4255.

vPOSS Programming Reference and User’s Guide, SC30-3560

Diskettes are available by download from the Internet. See “Resources on the

Internet” on page 44 for more information.

For information about ordering IBM publications not shipped with the SureMark printers, contact your IBM representative or your place of purchase.

Where to find more information

A CD-ROM is available that contains books that are part of the IBM Retail Store

Solutions Library Collection, SK2T-0331.

Current versions of Retail Store Solutions documentation and downloadable diskettes are available on our Web site. See “Resources on the Internet” on page 44 for information about accessing the site.

Tell us what you think

Your feedback is important in helping to provide the most accurate and high-quality information. Please take a few moments to tell us what you think about this book. The only way for us to know if you are satisfied with our books, or how we might improve their quality, is through feedback from customers like you. If you have any comments about this book, there is a comment form at the back of this book. You can also get a copy of the form from the PDF version of the book on the Web.

To access a PDF version of this book, visit the Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/store/support/. From there, select Publications.

After you have filled out the form, return it by mail, by fax, or by giving it to an IBM representative. If applicable, include a reference to the specific location of the text on which you are commenting. For instance, include the page or table number.

Between major revisions of this manual we may make minor technical updates. The latest softcopy version of this manual is available under Publications on the IBM Retail Store Solutions Web site.

xvi SureMark Printers User’s Guide

Updated April 2, 2009

Summary of changes

This section summarizes the changes included in the latest editions of this manual.

% GA27-4151-07 (April, 2009)

%

This update provides changes to the MICR reader read head cleaning procedures,

%

expandable supplies, and product care procedures.

%

Changes or additions to the text are indicated by a change bar (%) to the left of the

%

text.

GA27-4151-07 (February/March, 2007 update)

vModel 3 and Model 4 emulation support notes

vVarious clarifications and corrections

vUpdated notices Appendix I, “Notices,” on page 203

GA27-4151-07 (May, 2006)

This update provides new part numbers for existing products that are manufactured using updated methods or materials required in certain jurisdictions, such as the European Union. It also includes other edits based on user feedback.

Web-only update GA27-4151-06 (December, 2005)

This update provides new and updated commands and programming information, and more references to Models TI8/TG8 and TI9/TG9.

GA27-4151-06 (August, 2005)

This Web-only update adds Model TI9 and TG9, as well as references to Model

TI8.

Web-only update for corrections to GA27-4151-05 (August, 2004)

Corrections and clarifications for:

v“Paper specifications” on page 81

v“Microcode tolerance (MCT) information - request” on page 125

v“Re-initialize the printer” on page 142

v“Start scan” on page 166

v“Select standard mode” on page 177

vMinor changes to formatting

Web-only update for corrections to GA27-4151-05 (August, 2003)

Corrections and clarifications for:

v“Document scanner calibration (Models TI8, TI9, TG8, TG9)” on page 60

vMinor changes to formatting

© Copyright IBM Corp. 1997, 2006

xvii

Updated April 2, 2009

Web-only update for Model TI8, GA27-4151-05 (April, 2003)

This update adds the new Model TI8 to this User’s Guide. This model provides document-scanning capability and a powered flipper.

Web-only update for GA27-4151-04 (March, 2002)

This update contains changes to the paper loading procedure for Models TF6 and TM6.

Web update for GA27-4151-04 (June, 2001)

This update contains the following changes and additions:

vThe location of the Euro character for code page 858 has been corrected. See “Code page 858” on page 95.

vInformation on the new Models TG3 and TG4.

vCommand format details about bar codes 128a and 128b.

vFlash memory usage message. See the remarks in Flash storage write on page 123.

vNew table for Code 128 character set. See Table 21 on page 149.

vThe commands in Appendix D, “EIA-232 programming information,” on page 101 are to be used for EIA-232 connections only. Additional information about where to find commands when using RS-485 or USB communications has been added to the beginning of that appendix.

GA27-4151-04

This edition adds information about the new single-station SureMark printers, which are Models TF6 and TM6, and also about updates for Models TI3 and TI4.

Changes for this edition include:

vBecause there are important differences between Models TF6 and TM6, which are single-station SureMark printers, and the thermal/impact SureMark printers, the book has been reorganized into three parts.

Part 1 contains information that is similar for all SureMark models. Information about the new single-station printers has been added throughout this part.

Part 2 contains information that is specific to the thermal/impact SureMark printer Models TI1, TI2, TI3, TI4, TG3, and TG4.

Part 3 contains information that is specific to the new single-station SureMark printer Models TF6 and TM6.

vA new thermal font has been added. See “Set print mode” on page 129 and “Thermal printing font” on page 98.

vSupport for emulation of an Epson single-station printer has been added. See “Emulating an Epson single-station printer (single-station only)” on page 43 for information about how to enable emulation and an overview of the limitations to using emulation mode. See Appendix G, “Emulation support for Epson single-station printer,” on page 193 for detailed information about what Epson commands are supported in emulation mode.

vA font conversion utility has been added as part of the support for proportional fonts. See “Proportional font conversion utility” on page 37.

xviiiSureMark Printers User’s Guide

Updated April 2, 2009

vInformation about uploading electronic journal data while the printer is emulating a Model 4 printer has been added. See Appendix E, “Uploading electronic journal data,” on page 187.

vThe following commands have been added:

Note: These commands are not supported for Models TI1 and TI2. Currently installed Model TI3, TG3, TI4, and TG4 printers support these commands after you download the latest firmware.

“Proportional font” on page 120

“Select color printing” on page 137

n=09 (Align Column Right) for “Align positions” on page 139

“Enable or disable upside-down printing” on page 144

“Select character size for scalable fonts” on page 145

“Fix font matrix” on page 146

“Print logo inline” on page 146

“Select thermal paper” on page 147

n=09 (Code 128A, 128B, and 128C) for “Print bar code” on page 147

vThe following command, which is supported only on Models TF6 and TM6, has been added:

“Enable or disable the beeper (Models TF6 and TM6 only)” on page 143

GA27-4151-03

This edition includes information for the support of a USB logic card.

Information that was added includes:

v“USB connector pin assignments” on page 92.

vUSB information has been added to “Voltage conversion circuitry” on page 89.

vThe part number for the available USB cables has been added to “Features used with the SureMark printers” on page 6.

vInformation about your responsibilities when using USB communications has been added to “Planning information” on page 9.

vThe data rate for USB communications has been added to “Communication interfaces” on page 10.

vUSB information has been added to “Hardware requirements” on page 13.

vInformation about installing the SureMark printer for use with USB communications has been added to “Installing SureMark for USB communication” on page 21.

vInformation about installing fillers for the SureMark printer when the USB feature is used has been added to “Installing fillers for USB printers” on page 26.

vCommunication mode information for USB has been added to “USB communication mode” on page 31.

vRelevant information for performing problem determination with USB has been added to Table 3 on page 67.

Summary of changes xix

Updated April 2, 2009

GA27-4151-02

This edition includes information about two new models of the SureMark printer: Model TI3 and Model TI4. Because Model TI3 is a new version of Model TI1, and Model TI4 is a new version of Model TI2, in some cases only the new model number was added to the existing text.

Information that was added includes:

v“Comparison of the SureMark models” on page 7, which describes the microcode, hardware, and operating system differences.

v“Firmware update” on page 37, which describes the methods that you can use to update the SureMark firmware.

v“Enable or disable the feed buttons” on page 143 and “Select maximum print speed” on page 132, which describe new EIA-232 commands.

Information that was changed includes:

v“Software requirements” on page 13, which includes operating system and driver requirements, and application requirements.

v“Code page definitions” on page 92. Code page 850, which is resident in Model TI1 and TI2, has been replaced in this document by code page 858, which is resident in Models TI3 and TI4. Code page 858 is the same as code page 850 plus the euro character symbol.

vZero (0) is no longer valid for the EIA-232 command “Microcode tolerance (MCT) information - request” on page 125.

vThe Remarks under “Define document wait time” on page 141 have been corrected and expanded.

Because documentation, drivers, and diskettes are now available on the Web, “Resources on the Internet” on page 44 was added to describe how to locate the applicable Web site.

Along with these changes and additions, the manual was also reorganized. The information that was in Appendixes B and E, along with some additional information, is now in Chapter 3, “SureMark installation, service, and utility software,” on page 33.

xx SureMark Printers User’s Guide

Updated April 2, 2009

Part 1. General information

This part contains descriptions of the SureMark printers and information about installing the printers.

© Copyright IBM Corp. 1997, 2006

1

Updated April 2, 2009

2 SureMark Printers User’s Guide

Updated April 2, 2009

Chapter 1. Introduction

Printer overview . . . . . . . . . . . . . . . . . . . . . . . . . 3 Description of models . . . . . . . . . . . . . . . . . . . . . . . 4

Features used with the SureMark printers . . . . . . . . . . . . .

.

6

Comparison of the SureMark models . . . . . . . . . . . . . . .

.

7

Differences among SureMark models . . . . . . . . . . . . . .

.

7

Differences between Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, and

 

 

Models TF6, TM6 . . . . . . . . . . . . . . . . . . . .

.

8

Planning information . . . . . . . . . . . . . . . . . . . . . .

.

9

Your responsibilities . . . . . . . . . . . . . . . . . . . . .

.

9

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Communication interfaces . . . . . . . . . . . . . . . . . . . . 10 Temperature and humidity limits . . . . . . . . . . . . . . . . . 10 Physical dimensions . . . . . . . . . . . . . . . . . . . . . . 10

Models TI1, TI2, TI3, TI4, TG3, and TG4 . . . . . . . . . . . .

.

10

Models TI8, TI9, TG8, TG9 . . . . . . . . . . . . . . . . .

.

11

Models TF6 and TM6 . . . . . . . . . . . . . . . . . . .

.

12

Power requirements . . . . . . . . . . . . . . . . . . . . . . 12 Hardware requirements . . . . . . . . . . . . . . . . . . . . . 13 Software requirements . . . . . . . . . . . . . . . . . . . . . 13 Operating system requirements . . . . . . . . . . . . . . . . . 13

Application requirements

. . . . . . . . . . .

. . . . . . .

.

14

Resident code pages . .

. . . . . . . . . . .

. . . . . . .

.

15

Bar codes. . . . . . .

. . . . . . . . . . .

. . . . . . .

.

15

Printer overview

Figure 1. IBM SureMark printers

The IBM SureMark printers are high-performance, high-function printers. The

SureMark is available in several models:

vModels TI3, TI4, TG3, and TG4 feature a thermal customer receipt station and an impact document insert station. The dual print heads enable quiet, fast printing at the customer receipt station while providing the capability to print and frank

© Copyright IBM Corp. 1997, 2006

3

Updated April 2, 2009

checks and to print multipart forms through the document insert station. (Models TI1 and TI2 are older versions of Models TI3 and TI4, respectively. Production of the older models has ceased.)

vModels TI8, TI9, TG8, and TG9 provide a document scanner and a powered flipper, in addition to all the features of Model TI4.

vModels TF6 and TM6 are single-station thermal printers. They contain no document insert station. These models cost less, weigh less, and have a smaller footprint than the thermal/impact SureMark printers. Models TF6 and TM6 have been designed for wall mounting, if desired by the retailer.

All SureMark printers provide:

vFast, quiet receipt printing

vEasy paper loading

v256-KB flash memory for storing messages, logos, code pages, and electronic journal data

vModels TI8, TI9, TG8 and TG9 have 1 MB of flash memory for scanned image storage

vBar code generation

vDownloadable fonts and code pages

vDownloadable microcode

vSmall footprint

vSupport for EIA-232 (RS-232) and RS-485 (EIA-485) interfaces

Note: RS-232 and EIA-232 are synonymous; EIA-232 is used throughout this document. RS-485 and EIA-485 are synonymous; RS-485 is used throughout this document.

vSupport for Universal Serial Bus (USB) interface

The single-station SureMark printers, the SureMark Model TI8, TI9, TG8 and TG9, and SureMark Models TI3, TI4, TG3, and TG4 that have been updated with the latest firmware, support the following in the thermal station:

vProportional fonts

vScalable fonts

vColor printing: black plus one accent on two-color thermal paper (thermal station only)

vUpside-down printing

Additional features of some SureMark models include:

vSingle-pass handling of checks (Models TI2, TI4, TI8, TI9, TG4, TG8, TG9)

vEasy-to-load ribbon cartridge (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9)

vEpson emulation (Models TF6, TM6)

vDocument scanning (Models TI8, TG8, TI9, TG9)

vCheck 21 compliance (Models TI9, TG9)

Description of models

Note: All TGx models are functionally equivalent to the corresponding TIx models. TGx models have iron gray covers, while TIx models have pearl white covers.

The SureMark printers are available in the following models:

4 SureMark Printers User’s Guide

Updated April 2, 2009

Models TI1 and TI3

Standard models that support receipt and document printing. (Model TI1 can no longer be ordered.)

Models T12 and TI4

High-function models that feature improved check handling. Check handling uses the magnetic character ink recognition (MICR) reader and check flipper that are included in these models. (Model TI2 can no longer be ordered.)

With one insertion of a check into a Model TI2, TI4, TI8, or TI9 printer, the printer uses its MICR reader to read the magnetic-ink-character line on the check, franks the check, and prints the face of the check. While the printer is processing the check, the operator is free to attend to the customer’s needs, which shortens the total transaction time.

Model TI8

In addition to the features of the Model TI4, these models have a document scanner feature. Scanned documents can be stored and retrieved in TIFF, JPEG, and BMP formats. The Model TI8 has increased flipper speed due to a powered flipper. (Model TI8 can no longer be ordered.)

Model TI9

In addition to the features of the Model TI8, the TI9 is compliant with Check 21 legislation, which means that it enables single-insertion check handling and scanning of both sides of the full length of the document.

Models TF6 and TM6

Smaller models that contain only a thermal customer receipt station. Because there is no document insert station, these models do not support document printing.

Models TF6 and TM6 have an audible alarm, a spill-resistant design, and an optional wall mount.

For Food Service customers, Model TF6 covers match the IBM SurePOS500 Series systems. For Retail customers, Model TM6 covers match the IBM 4694 systems if the EIA-232/RS-485 interface is ordered, and the covers match the IBM SurePOS 700 Series systems if the USB interface is ordered.

Note: Model TG3 is functionally equivalent to TI3, TG4 is functionally equivalent to TI4, and so on.

Table 1 shows the warranty information for each printer model.

Table 1. Warranty information

Machine type

Description

Warranty

Warranty

 

 

service

upgrade

 

 

 

 

4610-TI3

EIA-232, RS-485, USB (Pearl white covers)

IOR 24x7

none

 

 

 

 

4610-TI4

EIA-232, RS-485, USB (Pearl white covers)

IOR 24x7

none

 

 

 

 

4610-TI5 (DBCS,

EIA-232, RS-485, USB (Pearl white covers)

IOR 24x7

none

AP only)

 

 

 

 

 

 

 

4610-TI8

EIA-232, RS-485, USB (Pearl white covers)

IOR 24x7

none

 

 

 

 

4610-TI9

EIA-232, RS-485, USB (Pearl white covers)

IOR 24x7

none

 

 

 

 

4610-TM6

EIA-232, RS-485, USB (Pearl white covers)

IOR 24x7

none

 

 

 

 

Chapter 1. Introduction 5

Updated April 2, 2009

Table 1. Warranty information (continued)

Machine type

Description

Warranty

Warranty

 

 

service

upgrade

 

 

 

 

4610-TM7

EIA-232, RS-485, USB (Pearl white covers)

IOR 24x7

none

(DBCS, AP only)

 

 

 

 

 

 

 

4610-TF6

TM6 with iron gray covers

Depot

IOR 24x7,

 

 

repair

9x5

 

 

 

 

4610-TF7

TM7 with iron gray covers

Depot

IOR 24x7,

 

 

repair

9x5

 

 

 

 

4610-IF6

Functionally equivalent to TF6 with iron gray

IOR 24x7

none

 

covers but with IOR warranty

 

 

 

 

 

 

4610-TG3

Functionally equivalent to Model TI3 with iron

IOR 24x7

none

 

gray covers

 

 

 

 

 

 

4610-TG4

Functionally equivalent to Model TI4 with iron

IOR 24x7

none

 

gray covers

 

 

 

 

 

 

4610-TG5

Functionally equivalent to Model TI5 with iron

IOR 24x7

none

(DBCS, AP only)

gray covers

 

 

 

 

 

 

4610-TG8

Functionally equivalent to Model TI8 with iron

IOR 24x7

none

 

gray covers

 

 

 

 

 

 

4610-TG9

Functionally equivalent to Model TI9 with iron

IOR 24x7

none

 

gray covers

 

 

 

 

 

 

4610-DG3

Functionally equivalent to Model TG3 but

Depot

IOR 24x7,

 

with Depot warranty

repair

9x5

 

 

 

 

4610-DG4

Functionally equivalent to Model TG4 but

Depot

IOR 24x7,

 

with Depot warranty

repair

9x5

 

 

 

 

4610-DI3

Functionally equivalent to Model TI3 but with

Depot

IOR 24x7,

 

Depot warranty

repair

9x5

 

 

 

 

4610-DI4

Functionally equivalent to Model TI4 but with

Depot

IOR 24x7,

 

Depot warranty

repair

9x5

 

 

 

 

4610-DI8

Functionally equivalent to Model TI8 but with

Depot

IOR 24x7,

 

Depot warranty

repair

9x5

 

 

 

 

4610-DI9

Functionally equivalent to Model TI9 but with

Depot

IOR 24x7,

 

Depot warranty

repair

9x5

 

 

 

 

4610-DM6

Functionally equivalent to Model TM6 but

Depot

IOR 24x7,

 

with Depot warranty

repair

9x5

 

 

 

 

4610-DG8

Functionally equivalent to Model TG8 but

Depot

IOR 24x7,

 

with Depot warranty

repair

9x5

 

 

 

 

4610-DG9

Functionally equivalent to Model TG9 but

Depot

IOR 24x7,

 

with Depot warranty

repair

9x5

 

 

 

 

Note: IOR 24x7 is IBM on-site repair 24 hours times seven days per week. 9x5 is nine hours per day for five days per week.

Features used with the SureMark printers

All models support the following features:

vIntegration Panel

v40-Character VFD or LCD Post Extension

vDistributed Printer Cable (RS-485)

vIntegrated Cable (RS-485)

6 SureMark Printers User’s Guide

Updated April 2, 2009

vShort EIA-232 Communications Cable, 2 m (about 6.6 ft), P/N 40N4780

vLong EIA-232 Communications Cable, 4 m (about 13.1 ft), P/N 40N4781

vPower Supply (EIA-232 and USB), P/N 40N5051

vPower Cords (country-specific)

vEIA-232/RS-485 Interface Card

Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TM6 and TF6 support the following features:

vUSB Cable, Powered, 0.5 m (about 1.6 ft), P/N 40N4715

vUSB Cable, Powered, 3.8 m (about 12.5 ft), P/N 40N4716

vUSB Cable, Standard, 5.0 m (about 16.4 ft), P/N 40N4767

vUSB Interface Card

Because a cash drawer can attach directly to the SureMark, all models also support the following features:

vCompact Cash Drawer, Vertical Till

vCompact Cash Drawer, Horizontal Till

vFull-size Cash Drawer, Adjustable Till

vFull-size Cash Drawer, Fixed Till Insert

vShort Cash Drawer Cable, P/N 40N4778

vLong Cash Drawer Cable, P/N 40N4779

Comparison of the SureMark models

The SureMark models can be divided into three groups:

vModels TI1 and TI2 can no longer be ordered. Because these are not currently being manufactured, they do not support some functions that are on the current models.

vModels TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 have a thermal print station for customer receipts and an impact print station for document processing. These models are currently being manufactured.

Models TI8 and TG8 additionally have document scanning.

Models TI9 and TG9 additionally have document scanning compliant with Check 21.

vModels TF6 and TM6 have only a thermal print station for customer receipts.

Differences among SureMark models

vDifferent microcode is required to operate each of the following groups of printers:

Models TI1 and TI2

Models TI3, TI4, TG3, TG4, TM6, TF6

Models TI3, TI4, TG3, TG4, TF6, TM6 with the 2 MB card option

Models TI3, TI4, TG3, and TG4 with the 8 MB card option

Models TI8, TI9, TG8, and TG9

vTotal amount of data space available for the download of graphic messages is 65 376 bytes for Models TI1 and TI2, but only 65 136 bytes for Models TI3, TI4, TG3, and TG4. Models TI8, TI9, TG8, and TG9 have from 0 KB to 1 MB, user allocatable.

Chapter 1. Introduction 7

Updated April 2, 2009

vMemory allocated to store incoming commands and data is 16 KB for Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9, but only 4 KB for Models TI1 and TI2.

vModels TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 operate at higher speeds than Models TI1 and TI2.

vCode page 858, which contains the euro character symbol, is resident in Models TI3, TI4, TI8, TI9, TG3, and TG4. Code page 850, which contains all character symbols from code page 858 excluding the euro character symbol, is resident in Models TI1 and TI2.

vThe second byte of the device ID specifies what model of SureMark is being used. The 4690 OS uses the printer model to determine the name of the microcode update file:

ADXPJPUF.DAT for Models TI1 and TI2

ADXPJPFF.DAT for Models TI3, TI4, TG3, TG4, TM6, TF6

ADXPJP2F.DAT for Models TI3, TI4, TG3, and TG4 with the 2 MB card option

For microcode update information for Models TI8, TI9, TG8, and TG9, see the IBM Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/ store/support/.

Differences between Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, and Models TF6, TM6

Models TF6 and TM6 are single-station thermal printers. These models do not include an impact station. Therefore they can not be used for any of the check handling that thermal/impact SureMark Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 support.

The single-station SureMark printers have a lower weight, lower cost, and smaller footprint than the thermal/impact printers. The single-station SureMark printers are designed to provide a cost-effective printer in environments that do not require document printing and check processing.

The single-station SureMark printers are spill-resistant, which makes them a good choice for food service customers. In the single-station printers, the logic card and interface card are mounted vertically, which minimizes the possibility of damage from spills. (In the thermal/impact printers, although the logic card is mounted vertically, the interface card is mounted horizontally.) For particularly hazardous locations, an optional spill cover is available for Models TF6 and TM6.

Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 have a trap-door design that allows you to easily change to a new interface, for example when upgrading from EIA-232 to USB. To change the interface on a single-station SureMark, you must remove the bottom cover, then remove both the logic card and the interface card (they are joined by a connector).

The single-station SureMark printers support a 90 mm diameter paper roll, instead of the 80 mm paper roll that is used with the thermal/impact printers. The single-station printers also support an external larger paper roll via RPQ. When the external paper roll is used, the paper feeds into the printer through a slot in the bottom cover of the printer.

A power switch is located inside the top cover of the single-station SureMark printers. Power to the thermal/impact SureMark printers is controlled by the system or by an external power supply.

8 SureMark Printers User’s Guide

Updated April 2, 2009

Because of their smaller size and lighter weight, the single-station SureMark printers are designed for wall mounting. Like the other SureMark printers, they can also be mounted on a system unit or a countertop.

Planning information

This section contains information that helps you plan your environment, supply requirements, and power requirements.

Your responsibilities

You are responsible for replenishing consumable supplies, including roll paper for the thermal (customer receipt station) printer, and, depending on your model, forms, ribbon cartridges for the impact (document insert) station, and MICR read head cleaning cards for the MICR reader. (See Appendix A, “Consumable supplies,” on page 81.)

It is your responsibility to update printer firmware as needed prior to installing printers, and as desired during the printer’s life.

If you plan to use EIA-232 communications, you are responsible for ordering a 24 V dc power supply with a power cord. You are also responsible for ordering the EIA-232 cable.

Note: If a 3-wire EIA-232 cable is to be used, the printer must be set to XON/XOFF mode. (See “EIA-232 communications protocol selection” on page 28.)

If you plan to use RS-485 communications, you are responsible for ordering the

RS-485 cable.

If you plan to use USB communications, you are responsible for ordering one of the following:

vA powered USB cable. The 3.8-m USB cable for a distributed configuration is P/N 40N4716 and the 0.5-m USB cable for an integrated configuration is P/N 40N4715.

vA standard USB cable, P/N 40N4767, with a Type B connector for the printer, and a power brick.

With SureMark printer models you can use an electronic journaling application. Electronic journaling eliminates the need to store paper journal tapes and the time-consuming task of searching papers should the need arise.

Limitations

SureMark printers have a safety feature which slows printing if excessive duty cycles are used. This feature protects the printer hardware from potential damage and should not be noticeable during normal operation.

For Model TI2, TI4, TI8, and TI9, sources of electromagnetic noise (for example, displays, security towers, and other sources) can interfere with the MICR read head. The printer is equipped to filter noise from many of these devices. If the MICR reader does not function properly, rearranging the printer relative to the device may improve MICR reading. The noise source should be as far away as possible from the right side of the printer. For additional information on troubleshooting MICR reader problems, see “Offline tests” on page 62.

Chapter 1. Introduction 9

Updated April 2, 2009

The single-insert check handling feature of SureMark Models TI2, TI4, TI8, TI9, TG4, TG8, and TG9 is provided as an added convenience when customer service is a priority. Checks in good condition will feed reliably; damaged checks may not.

Communication interfaces

All SureMark printers can support the EIA-232 and RS-485 interfaces. Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TM6, and TF6 can also support the USB interface. For SureMark models that can support the USB interface, you can upgrade installed printers from EIA-232/RS-485 to USB by ordering a USB interface card.

EIA-232 supports 9600 and 19 200 bps baud rates and, in the Models TI8, TG8, TI9, and TG9 only, 115 200 bps.

RS-485 operates at a 187.5 Kbps baud rate.

USB supports data rates up to 12 Mbps.

Temperature and humidity limits

Shipping -40° to 60° C (-40° to 140° F) with 5% to 100% relative humidity including condensation, but excluding rain

Storage 0° to 60° C (32° to 140° F)

Operating 0° to 40° C (32° to 104° F) with 8% to 80% relative humidity

To allow convection cooling, ventilation holes in the covers must not be blocked.

Physical dimensions

Models TI1, TI2, TI3, TI4, TG3, and TG4 all have the same dimensions. Models TI8, TI9, TG8, are TG9 are taller, whereas Models TF6 and TM6 have a smaller footprint.

Models TI1, TI2, TI3, TI4, TG3, and TG4

Width

190.5 mm (7.5 in.)

Depth

255 mm (10 in.)

Height

Front: 140 mm (5.5 in.), Rear: 190 mm (7.5 in.)

Weight

4.4 kg (9.6 lb) without paper

10 SureMark Printers User’s Guide

Updated April 2, 2009

190.

 

(7.

5

mm

5

 

 

in.

 

 

)

255

mm

(10

 

 

in.

 

 

)

 

 

 

mm

5

)

.

 

200

 

 

.

 

9

 

.

in

(7

 

 

 

 

mm

5

)

.

 

190

 

 

.

 

5

 

.

in

(7

 

140

mm

5

 

(5.

in.

 

 

)

Figure 2. SureMark printer dimensions (Models TI1, TI2, TI3, TI4, TG3, and TG4)

Models TI8, TI9, TG8, TG9

Width

190.5 mm (7.5 in.)

Depth

255 mm (10 in.)

Height

Front: 153.4 mm (6.0 in.), Rear: 199.5 mm (7.9 in.)

Weight

4.9 kg (10.8 lb) without paper

199.

 

(7.

5

mm

9

 

 

in.

 

 

)

255

mm

(10

 

 

in.

 

 

)

 

 

 

mm

5

)

.

 

200

 

 

.

 

9

 

.

in

(7

 

 

 

 

mm

5

)

.

 

190

 

 

.

 

5

 

.

in

(7

 

153

.

 

(6.

4

mm

0

 

 

in.

 

 

)

 

 

 

Figure 3. SureMark printer dimensions (Models TI8, TI9, TG8, TG9)

Chapter 1. Introduction 11

Updated April 2, 2009

Models TF6 and TM6

Width

145 mm (5.7 in.)

Depth

177 mm (7.0 in.)

Height

Front: 95 mm (3.7 in.), Rear: 121 mm (4.8 in.)

Weight

1.4 kg (3.0 lb) without paper

121

 

mm

 

8

 

 

(4.

in.

 

 

)

177

mm

0

 

(7.

in.

 

 

)

95

 

mm

 

.

 

(3

7

 

in.

 

 

 

 

 

 

 

 

)

 

 

 

 

 

mm

145

 

)

 

in

 

 

.

7

.

 

(5

 

 

Figure 4. SureMark printer dimensions (Models TF6 and TM6)

Power requirements

SureMark printers do not contain a power supply. When the printer is operating in EIA-232 mode, an external power supply must be attached to connector J2 of the interface card of the printer. This connector is located under the printer and is accessible without removing the printer covers. (See Figure 5 on page 18 for thermal/impact SureMark printers, and Figure 6 on page 19 for single-station SureMark printers.) Connector J2 has the following pin functions:

Table 2. J2 connector pin assignments

Pin Signal

1+24 V dc

2Not Connected

3Ground

When the SureMark is operating in RS-485 mode, power is supplied to the printer from the IBM POS system. The system supplies 38V dc and 5V dc to the printer.

When the SureMark has the USB feature installed and is using the powered USB cable with a SurePOS 700 Series system, 24 V is supplied from the system unit.

12 SureMark Printers User’s Guide

Updated April 2, 2009

When the SureMark has the USB feature installed and is using a 4-wire cable with a Type B connector, an external power brick (+24 V dc) must be used.

Hardware requirements

SureMark printers work with the following systems:

vIBM 4614 SureOne® POS terminal (EIA-232 connection only)

vIBM 4683 systems (RS-485 connection only)

vIBM 4693 systems

vIBM 4694 systems

vIBM 4695 systems (EIA-232 connection only and with power supply)

v7497 POS Attachment Adapter (RPQ 8Q1238 in US, RS-485 only)

vPC or other store controller with an EIA-232 or USB port

vSurePOS 700 Series systems

vSurePOS 500 Series systems

vSurePOS 300 Series systems

vIBM Self Checkout solution

Software requirements

Operating system requirements

POSS drivers can be downloaded from the Retail Store Solutions Web site. See “Resources on the Internet” on page 44 for more information.

If you use the RS-485 interface, you must use POSS or 4690 OS drivers. If you use the EIA-232 interface, use the commands described in Appendix D, “EIA-232 programming information,” on page 101.

EIA-232 interface: When using the EIA-232 interface, attach thermal/impact

SureMark printers to systems that are running one of these operating systems:

vWindows® XP Professional

vNovell Linux® Point of Service (NLPOS)

vIBM Retail Environment for SUSE Linux

vWindows 2000 Professional with OPOS and JavaPOS support from POS Suite V1.2 or later

vWindows 98 Second Edition or Windows NT® 4.0 with OPOS and JavaPOS support from POS Suite V1.0 or later

When using the EIA-232 interface, attach single-station SureMark printers to systems that are running Windows 2000 Professional, Windows 98 Second Edition, or Windows NT 4.0 with OPOS and JavaPOS support from POS Suite V1.3.1 or later.

RS-485 interface: When using the RS-485 interface, attach thermal/impact

SureMark printers to systems that are running one of these operating systems:

v4690 Operating System Version 1 at maintenance level 9910, 4690 OS V2 or 4690 OS V2R3

vIBM Retail Environment for SUSE Linux

vNovell Linux Point of Service

vIBM PC DOS 2000 or later with POSS for DOS V1.60(b) plus delta package 160(D), or later

vWindows XP Professional

vWindows 2000 Professional with:

POSS for Windows from POS Suite V1.1 or later

OPOS and JavaPOS support from POS Suite V1.2 or later

Chapter 1. Introduction 13

Updated April 2, 2009

vWindows 98 Second Edition or Windows NT 4.0 with POSS for Windows, OPOS and JavaPOS support from POS Suite V1.0 or later

When using the RS-485 interface, attach single-station SureMark printers to systems that are running one of these operating systems:

vIBM PC DOS 2000 with POSS for DOS V2.10 or later (Model TM6 only)

vWindows XP Professional, Windows 2000 Professional, Windows 98 Second Edition, or Windows NT 4.0 with:

POSS for Windows from POS Suite V1.3.0 or later

IBM Retail Environment for SUSE Linux

OPOS and JavaPOS support from POS Suite V1.3.1 or later

USB interface: When using the USB interface, attach thermal/impact SureMark printers to systems that are running one of these operating systems:

v4690 OS V2R3, which includes JavaPOS 1.4

vWindows XP Professional

vIBM Retail Environment for SUSE Linux

vNovell Linux Point of Service

vWindows 2000 Professional with:

POSS for Windows from POS Suite V1.1 or later

OPOS and JavaPOS support from POS Suite V1.2 or later

vWindows 98 Second Edition or Windows NT 4.0 with POSS for Windows, OPOS and JavaPOS support from POS Suite V1.0 or later

When using the USB interface, attach single-station SureMark printers to systems that are running one of these operating systems:

vWindows XP Professional, Windows 2000 Professional, Windows 98 Second Edition, or Windows NT 4.0 with:

POSS for Windows from POS Suite V1.3.0 or later

OPOS and JavaPOS support from POS Suite V1.3.1 or later

Application requirements

Customers must be at these application levels (or higher) when running the 4690 OS:

Application Name

Product

Maintenance Level

 

Number

 

 

 

 

IBM SUREPOS Application Client/Server

5745-C44

N/A

Environment for 4690 OS

 

 

 

 

 

IBM Chain Drug Sales Application

5669-212

9701 with PRPQ 5799-QYP

 

 

 

IBM 4680/4690 General Sales Application

5696-546

9701 with APAR IR33229 and

 

 

PRPQ 5799-QYN

 

 

 

IBM 4680/4690 Supermarket Application

5696-536

9701 with APAR IR33228 plus

 

 

PRPQ 5799-QYL

 

 

 

StoreFlow(see note 1)

 

Release 1.4

 

 

 

Notes:

1. Where available, supports Models TI3, TI4, TG3, and TG4 at the point of sale.

2. 4690 Terminal Services for Windows NT is required when you use Windows NT 4.0 or Windows 2000 as the primary operating system with these 4690 applications.

14 SureMark Printers User’s Guide

Updated April 2, 2009

Resident code pages

These code pages are resident in the printer:

vGeneric

v437 (US)

v850 (International) – only Models TI1 and TI2

v858 (International) – only Models TI3, TI4, TI8, TG3, TG4, TF6 and TM6

v860 (Portuguese)

v863 (Canadian French)

v865 (Norwegian)

Additional code pages (four thermal and two impact) can be downloaded, if desired, using diskettes that are available on the Web. See “Resources on the Internet” on page 44 for more information about downloading diskettes.

Bar codes

SureMark printers can generate these bar codes:

vUPC-A

vUPC-E

vJAN13 (EAN-13)

vJAN8 (EAN-8)

vCode 39

vITF

vCodabar

vCode 128C

vCodes 128A, 128B, and 128C (only Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TF6 and TM6)

vCode 93

vPDF417

Chapter 1. Introduction 15

Updated April 2, 2009

16 SureMark Printers User’s Guide

Updated April 2, 2009

Chapter 2. Installation instructions

Unpacking the printer . . . . . . . . . . . . . . . . . . . . . .

18

Installing a SureMark printer . . . . . . . . . . . . . . . . . . . .

18

Installing for EIA-232/RS-485 communication . . . . . . . . . . . . .

18

Installing SureMark for USB communication . . . . . . . . . . . . .

21

Using the wall mounting feature. . . . . . . . . . . . . . . . . . .

23

Installing the fillers . . . . . . . . . . . . . . . . . . . . . . .

24

Installing fillers for EIA-232/RS-485 printers . . . . . . . . . . . . .

24

Installing fillers for USB printers. . . . . . . . . . . . . . . . . .

26

EIA-232 communication mode selections (all models except TI8, TI9, TG8, TG9)

28

Baud rate selection . . . . . . . . . . . . . . . . . . . . . .

28

EIA-232 communications protocol selection . . . . . . . . . . . . .

28

DTR/DSR control . . . . . . . . . . . . . . . . . . . . . . 29

XON/XOFF control . . . . . . . . . . . . . . . . . . . . .

29

EIA-232 communication mode selections (Models TI8, TI9, TG8, TG9) . . . .

30

Baud rate selection . . . . . . . . . . . . . . . . . . . . . .

30

EIA-232 communications protocol selection . . . . . . . . . . . . .

30

DTR/DSR control . . . . . . . . . . . . . . . . . . . . . . 30

XON/XOFF control . . . . . . . . . . . . . . . . . . . . .

30

USB communication mode . . . . . . . . . . . . . . . . . . . .

31

USB selection . . . . . . . . . . . . . . . . . . . . . . . . .

31

Before installing an IBM SureMark printer, be sure to read “Electronic emission notices” on page 205.

DANGER

To avoid a shock hazard, do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

DANGER

To avoid shock hazard:

The power cord must be connected to a properly wired and earthed receptacle.

Any equipment to which this product will be attached must also be connected to properly wired receptacles.

Note: For translations of these safety notices, see IBM Safety Information—Read This First, GA27-4004.

© Copyright IBM Corp. 1997, 2006

17

Updated April 2, 2009

Unpacking the printer

Note: Save all packing material and shipping containers.

1.Remove the SureMark printer from the shipping container and place it on a flat surface.

2.Open any shipping containers of additional options and accessories to install with the SureMark printer.

3.Carefully remove any remaining packing material and packing tape.

Installing a SureMark printer

This section describes SureMark printer installation.

Installing for EIA-232/RS-485 communication

1.Power the system off and disconnect the EIA-232 power supply.

2.Locate the rear cable connectors.

3.If you are using the EIA-232 communication port:

a.For all models except TI8, TG8, TI9, TG9, check the settings on the EIA-232 mode switch, which is near the rear cable connections. See Figure 5 for thermal/impact printers. See Figure 6 on page 19 and Figure 7 on page 19 for single-station printers.

Notes:

1)If the EIA-232 communication cable has only 3 wires or if the system output is 3 pins (2 signals and a ground), you must use XON/XOFF mode.

2)Models TI8, TG8, TI9, TG9 do not have a mode switch for EIA-232 settings. See “EIA-232 communication mode selections (Models TI8, TI9, TG8, TG9)” on page 30.

b.Connect the power supply to the printer.

OFF

1 2

EIA-232

Cash

Power Supply

EIA 232 RS-485 Port

Mode

Drawer

Port (EIA-232

Port

Switch

Port

Only)

 

(some

 

 

 

models)

 

 

 

Figure 5. Cable connectors and EIA-232 settings switch for thermal/impact SureMark printers. (View is from the bottom rear of the printer)

18 SureMark Printers User’s Guide

Updated April 2, 2009

Power supply port (EIA-232 only)

EIA-232 port

RS-485 port

Cash drawer connector

Figure 6. Cable connectors for single-station SureMark printers. (View is from the bottom rear of the printer)

 

 

 

OFF

4

3

2

1

 

EIA-232 mode switches

Cash drawer connector

Figure 7. EIA-232 mode switches for single-station SureMark printers. (View is from the bottom rear of the printer)

4.Connect the RS-485 or EIA-232 communication cable to the correct port.

5.For single-station printers, route any power cord and cables as shown in

Figure 8 on page 20.

Chapter 2. Installation instructions 19

Updated April 2, 2009

Cash drawer cable

Cash drawer cable

Power cord

RS-485 cable

EIA-232 cable

 

Figure 8. EIA-232 and RS-485 cable routing for single-station SureMark printers

6.Connect any other signal cables for I/O devices to the correct ports.

7.Check that all signal cables are installed and seated in the correct ports.

8.If you are installing the printer on an integrated unit:

a.Pull out the locking lever at the left side of the system unit. (wide systems only)

b.For single-station printers, place the printer in the square-shaped filler panel.

c.Route the keyboard cable to the side of the tab as shown in Figure 13 on page 25.

d.Route all cables attached to the printer through the center opening of the system unit and place the printer (with its filler panel, if it is a single-station printer) on the system unit.

e.If you have additional fillers to install, go to “Installing the fillers” on page 24.

f.Lift the system unit rear cover and attach any cables from the printer to the system unit. (If this is a EIA-232-attached printer, reattach the brick power cord if you had to detach it to route it through the center opening.)

9.Power on the printer by either:

v Connecting the brick power supply cable to a properly wired and grounded power source and powering it on.

v Powering on the POS system unit for an RS-485-attached printer.

Attention: Never connect both voltage sources to the printer at the same time, even if one of the sources is powered off. Potential system damage could occur under these conditions.

10.For single-station SureMark printers, turn on the power on/off switch on the printer.

20 SureMark Printers User’s Guide

Updated April 2, 2009

11.For thermal/impact SureMark printers, locate the ribbon cartridge and install it in the printer. (See “Ribbon loading” on page 51.) Be sure that the ribbon is routed through the print head correctly.

12.Load the paper roll into the printer. See “Paper loading” on page 53 for thermal/impact SureMark printers or “Paper loading” on page 71 for single-station SureMark printers.

13.Installation is now complete. Go to Chapter 5, “Testing and problem analysis,” on page 61 for thermal/impact printers or Chapter 7, “Testing and problem analysis (Models TF6 and TM6),” on page 75 for single-station printers and run the offline tests.

Installing SureMark for USB communication

1.Disconnect the power brick from the printer, if one is connected.

2.Locate the rear cable connectors on the printer.

Cash

Power

Powered

Standard

Drawer

Supply

USB Port

USB Port

Port

Port

 

 

Figure 9. USB Ports for thermal/impact SureMark printers. (View is from the bottom rear of the printer)

Chapter 2. Installation instructions 21

Updated April 2, 2009

Power supply port

Powered USB port

Standard USB port

Cash drawer connector

 

Figure 10. USB ports for single-station SureMark printers. (View is from the bottom rear of

 

the printer)

 

3. For single-station printers, route any power cord and cables as shown in

 

Figure 11.

Cash drawer cable

Cash drawer cable

Standard USB cable

Powered USB cable

Power cord

 

Figure 11. USB cable routing for single-station SureMark printers

4.Connect the USB communication cable to the correct port.

5.Connect any other signal cables for I/O devices to the correct ports.

22 SureMark Printers User’s Guide

Updated April 2, 2009

6.Check that all signal cables are installed and seated in the correct ports.

7.If you are installing the printer on an integrated SurePOS 700 Series system:

a.For single-station printers, place the printer in the square-shaped filler panel.

b.Route all cables attached to the printer through a rear opening of the system unit and place the printer (with its filler panel, if it is a single-station printer) on the system unit.

c.Make the side of the printer overlap the tab on the side of the system unit (wide systems only).

d.If you have additional fillers to install, go to “Installing the fillers” on page 24.

e.If a fence or I/O tray is installed, lift the system unit rear cover and attach any cables from the printer to the system unit. (If a power brick was disconnected at the beginning of the installation or is needed because a standard USB cable is being used, attach the power brick.)

8.If you are using a power brick, power on the printer by connecting the power brick supply cable to a properly wired and grounded power source and powering it on.

9.For single-station SureMark printers, turn on the power on/off switch on the printer.

10.For thermal/impact printers, locate the ribbon cartridge and install it in the printer. (See “Ribbon loading” on page 51.) Be sure that the ribbon is routed through the print head correctly.

11.Load the paper roll into the printer. See “Paper loading” on page 53 for thermal/impact SureMark printers or “Paper loading” on page 71 for single-station SureMark printers.

12.Installation is now complete. Go to Chapter 5, “Testing and problem analysis,” on page 61 for thermal/impact printers or Chapter 7, “Testing and problem analysis (Models TF6 and TM6),” on page 75 for single-station printers and run the offline tests.

Using the wall mounting feature

Because of their light weight and small footprint, the single-station SureMark printers can be mounted on a wall. This is a useful feature when counter space is limited.

Note: To correctly function in a wall mount, a SureMark printer must have paper roll pivots.

To use the printer with the wall mounting feature:

1.Position the mounting bracket on a wall that has no dangerous objects, such as electrical wires or pipes hidden beneath the wall surface.

Note: Position the bracket so that the installed printer will not extend more than 10 cm (4 in.) into a walk, hall, corridor, passageway or aisle.

2.Attach the bracket securely to the wall with four 6 mm (0.25 in.) screws. The screws are not provided. You should use fasteners that are suitable for the type of wall construction, such that the bracket is securely attached to the wall. For walls that are constructed of gypsum wallboard on wood or metal studs, use four good-quality medium-capacity or high-capacity hollow-wall anchors.

3.Route the communication cable up the wall surface or through the bracket.

Chapter 2. Installation instructions 23

Updated April 2, 2009

4.Connect the cables to the printer.

5.Place the SureMark printer on the two bracket posts. Slide the printer down until a click sounds.

Wall bracket

Mounting posts

Screws (not provided)

SureMark with top cover open

Figure 12. Mounting a single-station SureMark on a wall

Installing the fillers

Installing fillers for EIA-232/RS-485 printers

Notes:

1.On an integrated unit, pull out on the locking lever at the left side of system unit.

2.Ensure that the side of each filler overlaps the tab on the side of the system unit.

To install fillers:

1.Power the system off and disconnect the EIA-232 power supply (if connected). See Figure 5 on page 18.

2.If you have a video display on an integrated system:

a.Move the display on its arm to the side and remove any tape holding the alignment ring.

b.Remove the knockout section of the display filler.

c.Align the display filler with the alignment ring and slide the filler onto the ring. Press the display filler into place. See Figure 13 on page 25.

24 SureMark Printers User’s Guide

Updated April 2, 2009

Knockout

Alignment

Section

Ring

Display Filler

 

Printer Filler

Display Filler

Keyboard Filler

Tab

Locking Lever

Cable

Figure 13. Installing the fillers for EIA-232/RS-485 systems

3. If you do not have a video display, place the display filler on the system unit.

Chapter 2. Installation instructions 25

Updated April 2, 2009

4.If you have a short keyboard, place the keyboard filler beside the keyboard. See Figure 13 on page 25.

5.Place the printer filler beside the display filler. Make sure you route the printer cable to the side, as shown in Figure 13 on page 25.

Installing fillers for USB printers

1.Disconnect the power brick from the printer (if connected).

2.Place the display filler appropriate for the video display on the system unit. See Figure 14 on page 27.

3.If you have a short keyboard, place the keyboard filler beside the keyboard. See Figure 14 on page 27.

4.Place the printer filler beside the display filler. Make sure you route the keyboard cable to the side, as shown in Figure 14 on page 27.

26 SureMark Printers User’s Guide

Updated April 2, 2009

Knockout

Alignment

Section

Ring

Display Filler

 

Printer Filler

Display Filler

Keyboard Filler

Tab

Cable

Locking Lever

Figure 14. Installing the fillers for USB systems

Chapter 2. Installation instructions 27

Updated April 2, 2009

Figure 15. SurePOS 500 integration

EIA-232 communication mode selections (all models except TI8, TI9, TG8, TG9)

Switch settings described in this section apply only when the printer is connected to the system with the EIA-232 cable. The switch is accessible without removing the printer covers. (See Figure 5 on page 18 to see how to access the switch.)

Baud rate selection

SureMark printers support two EIA-232 baud rates, 9600 and 19 200 bps. The baud rate is selected using switch 1 on the EIA-232 settings switch. Set the switch as follows:

Switch 1 OFF 9600 bps

Switch 1 ON 19 200 bps

The printer normally ships with switch 1 in the OFF position, which selects the 9600 bps baud rate.

EIA-232 communications protocol selection

SureMark printers support EIA-232 protocol using either DTR/DSR or XON/XOFF to control data transmission. XON/XOFF mode uses system and printer software to control the flow of data. This is called flow control.

Use switch 2 on the EIA-232 settings switch to select the mode. Switch settings are:

Switch 2 OFF DTR/DSR control

28 SureMark Printers User’s Guide

+ 194 hidden pages