IBM SureMark 4610 1NF Hardware Service Manual

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SureMark 4610 Printers

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Hardw are Service Guide - Model 1NF

G362-0578-00

SureMark 4610 Printers



Hardw are Service Guide - Model 1NF

G362-0578-00

Note

Before using this information and the product it supports, be sure to read “Safety information” on page vii and Appendix D, “Notices,” on page 85.

October 2011

This edition applies to IBM SureMark Printer Model 1NF single-station printer. The latest version of this publication is available from the IBM Web site. Complete the following steps to display a list

of publications for your printer:

1. From http://www.ibm.com, click Support & downloads.

2. Click Documentation in the list on the right.

3. In the Search across document types field, type 4610 and the model number; then, click Submit.

4. From the list on the Search Results page, click on the publication you want to display.

5. On the next page, select the version and or language of the publication.

When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Safety information .......................vii

Chapter 1. Introduction ......................1

Publications accessibility ......................1

Who should read this guide.....................1

How this guide is organized ....................1

Related publications .......................1

Notices and statements used in this book ...............2

Calling for service ........................2

Printer information label .....................3

fiscal label ..........................4

Models and features .......................5

Warranty information .......................6

Fiscal logic assembly, ports, and power ................6

IBM fiscal logic assembly ....................6

Power ...........................8

Locating the power reset switch ..................8

Operating system requirements ...................9

RS-232 interface........................9

USB interface ........................10

4690 OS ..........................10

Hardware requirements ......................10

Chapter 2. Product specifications .................11

Physical dimensions .......................11

Temperature and humidity limits ..................12

Connector and port pin assignments .................12

DC power connector ......................12

12 V Powered USB (Display)...................12

24 V Powered USB (Printer to Host) ................12

RS-232 (host and audit ports) ..................13

Cash drawer .........................14

Printing width, speed, and acoustics .................14

Bar codes ...........................15

Resident code pages ......................15

Chapter 3. Adjusting and maintaining the SureMark 4610 Model 1NF

printers ..........................17

Using and maintaining the printer ..................17

Replenishing consumable supplies ................17

Cleaning recommendations ...................19

Chapter 4. Running tests and diagnostics ..............21

Testing the printer ........................21

Troubleshooting .......................22

Firmware off-line tests .....................23

Low paper sensing and calibration.................25

Chapter 5. Removing and replacing FRUs ..............27

Installation guidelines ......................27

Handling static-sensitive devices ..................27

Removing the fiscal tray .....................28

Installing the fiscal tray ......................29

Removing the fiscal logic card ...................31

Installing the fiscal logic card ....................34

Removing the electronic journal slot .................37

Removing the electronic journal slot assembly ............37

Removing the electronic journal slot card ..............38

Installing the electronic journal slot .................38

Installing the electronic journal slot assembly .............39

Installing the electronic journal slot card...............39

Removing the program memory assembly ...............40

Installing the program memory assembly ...............41

Removing the paper door cover...................41

Installing the paper door cover ...................42

Removing the main cover .....................44

Installing the main cover .....................46

Removing the fiscal base .....................47

Installing the fiscal base .....................48

Removing the paper motion sensor .................49

Installing the paper motion sensor ..................50

Removing the thermal printhead ..................51

Installing the thermal printhead ...................52

Removing the thermal printhead flat cable ...............53

Installing the thermal printhead flat cable ...............53

Removing the logic card .....................54

Installing the logic card ......................56

Removing the cutter motor and paper door assembly ...........58

Installing the cutter motor and paper door assembly ...........60

Removing the rollers .......................62

Installing the rollers .......................63

Removing the low-paper sensor ..................64

Installing the low-paper sensor ...................65

Removing the paper transport frame from the main frame .........66

Installing the paper transport frame on the main frame ..........67

Appendix A. 1NF fiscal ready printer ................69

Fiscal base ..........................69

Removing the fiscal base from a fiscal ready printer ..........69

Installing the fiscal base on a fiscal ready printer ...........72

Interface card .........................73

Connectors .........................73

Removing the interface card ...................73

Installing the interface card ...................74

Appendix B. Country specific information ..............77

Appendix C. Parts listing ....................79

How to use the FRU catalog ....................79

Assembly 1: Model 1NF .....................80

Assembly 2: Model 1NF, Fiscal drawer assembly ............82

Power cords ..........................83

Cables ............................84

Appendix D. Notices ......................85

Electronic emission notices ....................86

Federal Communications Commission (FCC) statement .........86

European Union EMC Directive conformance statement.........86

Industry Canada Class A Emission Compliance statement ........87

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Avis de conformité aux normes d'Industrie Canada ..........87

Germany ..........................87

Australia and New Zealand ...................87

Chinese Class A warning statement ................88

Japanese power line harmonics compliance statement .........88

Japanese Voluntary Control Council for Interference (VCCI) statement . . . 88

Korean communications statement ................88

Taiwanese Class A warning statement ...............89

Taiwan contact information ....................89

Cable ferrite requirement .....................89

Electrostatic Discharge (ESD) ...................89

Product Recycling and disposal ...................90

Battery return program ......................91

For Taiwan: .........................91

For the European Union: ....................91

For California: ........................92

Flat panel displays .......................92

Monitors and workstations.....................92

Trademarks ..........................93

Index ............................95

Part number index .......................97

Contents v

vi SureMark Hardware Service

Safety information

Danger:

Before you begin to install this product, read the safety information in IBM Safety Information — Read This First, GA27-4004. This booklet describes safe procedures for cabling and plugging in

electrical equipment.

Gevaar:

Voordat u begint met de installatie van dit produkt, moet u eerst de veiligheidsinstructies lezen in de brochure Veiligheidsinstructies—Lees dit eerst, GA27-4004. Hierin wordt beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten.

Perigo:

Antes de começar a instalar este produto, leia as informações de segurança contidas em Informações Sobre Seguranaça—Leia Isto Primeiro, GA27-4004. Esse folheto descreve procedimentos de segurança para a instalação de cabos e conexões em equipamentos elétricos.

Fare!

Før du installerer dette produkt, skal du læse sikkerhedsforskrifterne i Sikkerhedsforskrifter—Lœs dette først GA27-4004. Vejledningen beskriver den fremgangsmåde, du skal bruge ved tilslutning af

kabler og udstyr.

Gevaar

Voordat u begint met het installeren van dit produkt, dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information — Read This First, GA27-4004. In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur.

VAARA

Ennen kuin aloitat tämän tuotteen asennuksen, lue julkaisussa Turvaohjeet—Luetämä ensin, GA27-4004, olevat turvaohjeet. Tässä kirjasessa on ohjeet siitä, miten sähkölaitteet kaapeloidaan ja kytketään turvallisesti.

Danger

Avant d'installer le présent produit, consultez le livret Informations pour la sécurité–Lisez-moi d'abord, GA27-4004, qui décrit les procédures à respecter pour effectuer les opérations de câblage et brancher les équipements électriques en toute sécurité.

Vorsicht

Bevor mit der Installation des Produktes begonnen wird, die Sicherheitshinweise in Sicherheitsinformationen—Bitte zuerst lesen, IBM Form GA27-4004. Diese Veröffentlichung beschreibt die Sicherheitsvorkehrungen für das Verkabeln und Anschlieβen elektrischer Geräte.

viii SureMark Hardware Service

Vigyázat

Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety Information — Read This First, GA27-4004 könyvecskében leírt biztonsági információkat. Ez a könyv leírja, milyen

biztonsági intézkedéseket kell megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor.

Pericolo

prima di iniziare l'installazione di questo prodotto, leggere le informazioni relative alla sicurezza riportate nell'opuscolo Informazioni di sicurezza—Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche.

Fare

Før du begynner å installere dette produktet, må du lese sikkerhetsinformasjonen i Sikkerhetsinformasjon—Les dette først, GA27-4004 som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr.

Perigo

Antes de iniciar a instalação deste produto, leia as informações de segurança Informações de Segurança—Leia Primeiro, GA27-4004. Este documento descreve como efectuar, de um modo

seguro, as ligações eléctricas dos equipamentos.

Safety information ix

Peligro

Antes de empezar a instalar este producto, lea la información de seguridad en Información de Seguridad—Lea Esto Primero, GA27-4004. Este documento describe los procedimientos de

sequridad para cablear y enchufar equipos eléctricos.

Varning—livsfara

Innan du börjar installera den här produkten bör du läsa säkerhetsinformationen i dikumentet Säkerhetsföreskrifter—Läs detta först, GA27-4004. Där beskrivs hur du på ett säkert sätt ansluter elektrisk utrustning.

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IBM

GA27-4004

Safety information xi

GA27-4004

IBM

GA27-4004

xii SureMark Hardware Service

Chapter 1. Introduction

This Hardware Service Guide contains information to help you solve problems that might occur in your

SureMark™4610 Model 1NF fiscal and fiscal ready point-of-sale (POS) printers and the IBM

IBM developed fiscal solution. It describes the diagnostic tools that are available, error codes and suggested actions, and instructions for replacing failing components.

For information on solving problems that might occur on country specific fiscal solutions developed by IBM business partners, see the documentation that came with the country specific fiscal solution.

Note: Additional information for the 4610 fiscal ready printer and country specific fiscal information can be

found in Appendix A, “1NF fiscal ready printer,” on page 69 and Appendix B, “Country specific information,” on page 77.

For information about the terms of the warranty and getting service and assistance, see the “Warranty information” on page 6.

Note: The illustrations in this document might differ slightly from your hardware.

Publications accessibility

The softcopy version of this guide and other related publications are accessibility enabled.

Who should read this guide

This guide is intended for use by personnel who are installing and using the IBM SureMark 4610 Model 1NF single-station printer.

How this guide is organized

This publication is organized as follows:

v Chapter 1, “Introduction” provides an overview of the 4610 Model 1NF. v Chapter 2, “Product specifications,” on page 11 contains technical information about the IBM 4610

Model 1NF single-station printer, such as physical dimensions, and station characteristics.

v Chapter 3, “Adjusting and maintaining the SureMark 4610 Model 1NF printers,” on page 17 describes

procedures for routine printer maintenance.

v Chapter 4, “Running tests and diagnostics,” on page 21 provides information on using the utility disks,

and running diagnostics procedures.

v Chapter 5, “Removing and replacing FRUs,” on page 27 describes how to remove and replace or install

the field replacement units (FRUs).

v Appendix C, “Parts listing,” on page 79 lists the FRUs by part number.

Related publications

In addition to this Hardware Service Guide, the following IBM SureMark single-station printer documentation is provided on the IBM Point-of-Sale Product Support web site http://www.ibm.com/ solutions/retail/store/support/publications/ :

v IBM SureMark Printers: User's Guide - Model 1NF, G362-0577 v IBM SureMark Printers: Programming Guide for Models 2CR and 2NR, GA27-5005

v IBM SureMark Printers: Fonts and Logos Utility Diskette

v IBM SureMark Printers: Firmware Update Diskettes

v IBM 4693 Point-of-Sale Terminals Reference Diskette

v IBM Safety Information—Read This First, GA27-4004. v IBM SurePOS 700 Series: System Reference, SA27-4220. v IBM SurePOS 500 Series: System Reference, SA27-4255. v POSS Programming Reference and User's Guide, SC30-3560

The latest version of this publication is available from the IBM Web site. Complete the following steps to display a list of publications for your printer:

1. From http://www.ibm.com, click Support & downloads.

2. Click Documentation in the list on the right.

3. In the Search across document types field, type 4610 and the model number; then, click Submit.

4. From the list on the Search Results page, click on the publication you want to display.

5. On the next page, select the version and or language of the publication.

Notices and statements used in this book

The caution and danger statements that appear in this book are also in the multilingual Safety Information book, which is on the IBM Documentation CD.

The following notices and statements are used in the documentation:

v Notes: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid inconvenient or

problem situations.

v Attention: These notices indicate potential damage to programs, devices, or data. An attention notice is

placed just before the instruction or situation in which damage could occur.

v Caution: These statements indicate situations that can be potentially hazardous to you. A caution

statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to

you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

Calling for service

Before calling for service you will need the machine type, model number, and serial number of the printer. If a fiscal subassembly is installed you will also need the fiscal serial number and other country specific information from the label attached to fiscal subassembly. To locate the labels see “Printer information label” on page 3and “fiscal label” on page 4.

2 SureMark Hardware Service

Printer information label

The printer information labels A (Figure 1) are located beside the power button on the inside of the printer and the on the front right edge of the main cover.

Note: You can find the fiscal serial number and other country specific identification information on a label

on the Fiscal logic assembly (see “fiscal label” on page 4 for information).

Figure 1. Location of the printer information label with machine type, model number and serial number

Chapter 1. Introduction 3

fiscal label

You can find the fiscal serial number and other country specific identification information on the fiscal label A (Figure 2) on the fiscal logic assembly.

Figure 2. fiscal label

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Models and features

The following information is a high-level summary of the features and specifications for the IBM SureMark 4610 Model 1NF printers. Depending on the model, some features might not be available, or some specifications might not apply.

Table 1. Feature and specifications

Printer:

v Print speed - up to 80 lps

(thermal single color printing)

v Dots per inch (dpi)- 203 v Print method - Thermal v Quiet paper cutter and tear

bar

v Beeper v Paper:

– Size:

- 80 mm single- or two-color

- 102 mm (4 in) maximum outer diameter internal roll

– Easy one-handed paper

v Bar code generation v Mounting

– Distributed (free standing)

Communication:

v Ports and connectors:

– RS-232 (9-pin D-shell) for

POS Terminal Communications

– RS-232 (9-pin D-shell) for

Government Audit Port – Powered USB port – DC connector – Cash Drawer (RJ-11) – Character Display (USB)

v Operating systems:

– Microsoft MS-DOS

– Microsoft Windows XP – Linux – 4690 OS

v Drivers:

– UPOS (OPOS and

JavaPOS

™

)

– 4690 OS

Size:

v Size

– Height:

- Cover closed - 196 mm (7.72 in)

- Cover open - 297 mm (11.69 in)

– Depth -177 mm (6.97 in) – Width - 145 mm (5.7 in) – Weight:

- Fiscal ready - 1.7 kg (3.75 lb)

- Fiscal - 2.5 kg (5.51 lb)

Power supply:

v Standard 4610 power supply

– 110/220 VAC Input – +24 VDC Output –75W

v Terminal supplied power option

(Powered USB): – 24 V powered USB connection

using the IBM supplied cable

Fiscal:

v Electronic journal-2GBelectronic

journal card (minimum)

v Secure Fiscal enclosure with epoxied

Fiscal memory

v Allows control of2x20character

displays, if required by country fiscal regulations

v Audit port (DB-9) v Country specific fiscal compliance v Base for IBM business partner fiscal

solution

Controls, indicators, and sensors:

v Controls

– Cover latch – Paper feed – Power switch

v Indicators

– Beeper – Status LED – Paper status LED

v Enhanced system management

sensors – Paper present – Low-paper sensing – Paper jams – Cutter health – Printhead status – Statistics reporting

Acoustical noise emissions:

v Sound power, idling: 61.5 bel

Environment:

v Air temperature:

– Printer on: 5° to 40° C (42.8° to

104° F)

– Printer off: 0° to 60° C (32° to

140° F

v Humidity

– Operating: 8% to 80% relative

humidity

– Storage: 5% to 80% relative

humidity

Note: These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of printers will operate.

Chapter 1. Introduction 5

Warranty information

Table 2 shows the warranty information for each printer model.

Table 2. Warranty information

Model type Warranty service

1NR IOR 24x7 service

Notes:

1. IOR 24x7 is IBM on-site repair 24 hours a day, seven days per week.

Fiscal logic assembly, ports, and power

A fiscal logic assembly provides communication with the SureMark Model 1NF single-station printers, system unit, and other devices. This section provides information about the fiscal logic assembly and fiscal ready logic assembly.

IBM fiscal logic assembly

The IBM fiscal logic assembly consists of a tray, optional keylock, covers, fiscal fiscal screw, connectors, and ports. This section provides an illustration and text describing the parts of the IBM fiscal logic assembly.

6 SureMark Hardware Service

Figure 3. IBM Fiscal Logic Assembly with USB and RS-232 communications options

Fiscal screw

The fiscal screw A (Figure 3) is a fiscal security device, used to secure the fiscal assembly in the printer. The screw is sealed using the required country specific fiscal seal. The 4610-NF can accommodate wire, wax, or lead seals.

RS-232 audit port

This RS-232 audit port B (Figure 3) is used to connect a laptop or other audit device to the printer.

RS-232 communications port

This RS-232 communications port C (Figure 3) is an optional method of communicating between the POS system and the printer.

24 V USB communications port

This 24 V USB communications port D (Figure 3) is used to communicate with the printer and provide power to the printer.

12 V USB display port

This 12 V USB display port E (Figure 3) is used to provide power and communicate with the display.

Cash drawer

The cash drawer (RJ-45) connector F (Figure 3) is used to communicate with the cash drawer.

Chapter 1. Introduction 7

24 Vdc connector

Connect the power adapter to the 24 Vdc power connector G (Figure 3 on page 7) to provide power to the printer. This connector should be used only when the 24 V USB communications and power connector is not used.

Electronic journal card slot

The electronic journal card slot H (Figure 3 on page 7) accommodates the electronic journal card for storing the electronic journal. Depending on country specific regulations, the electronic journal is either key lock accessible, always accessible, or accessibly by opening the fiscal assembly.

Electronic journal card slot cover

The electronic journal card slot cover I (Figure 3 on page 7) is a device that can be used as an additional fiscal security device to secure the electronic journal card in card slot. The slot cover can also be used as dust cover, when there is no electronic journal card installed in the slot.

Keylock (optional)

The optional keylock J (Figure 3 on page 7) is used to lock the electronic journal card slot cover in the closed position and secure the installed electronic journal card that contains the electronic journal.

Note: An optional internal security screw may be installed to secure the electronic journal card

slot cover in the closed position (see Appendix B, “Country specific information,” on page 77 for more information on this country specific option)

Fiscal tray cover

The fiscal tray cover K (Figure 3 on page 7) is secured in place with four screws and provides an extra layer of fiscal security by providing an additional protection against tampering or disabling the fiscal logic card.

Service jumper

This jumper is used in the fiscalization operation.

Table 3. Communication interface, rate, and power source

Device Description Power

RS-232 115.2 K baud rate Power-cord and brick USB USB is 2.0-Compliant Full-Speed HID; bulk

transfers at 12 Mbps (megabits per second)

System unit input voltage (+24 V); power-cord and brick if standard USB cable is used

Power

The IBM SureMark 4610 Model 1NF printers are powered by connecting a power cord and brick to the power connector or by connecting a 2 meter USB powered signal cable or 4 meter USB powered signal cable between the system and the 24 V powered USB port on the back of the printer.

Note: If you are connecting to a system that is not manufactured by IBM. You must connect a power-cord

between the brick and the power-cord connector on the printer.

Using the power-cord and brick

The power-cord and brick are used to supply power to the printer when:

v The printer is connected to the system using the RS-232 connector. v The printer is connected to a standard USB port (for example, on a non-IBM Point of Sale system.) .

Locating the power reset switch

The power reset switch A (Figure 4 on page 9) for the 4610 Model 1NF single-station printer is located under the paper door.

8 SureMark Hardware Service

Figure 4. Power reset switch location

Operating system requirements

You can download drivers from the Retail Store Solutions Web site:

http://www.ibm.com/solutions/retail/store/support/

RS-232 interface

The RS-232 interface is supported on systems with the following operating systems: v Windows (POSReady; XP) UPOS 1.13

– JavaPOS (via Direct IO) – OPOS (via Direct IO)

Chapter 1. Introduction 9

USB interface

The USB interface supports systems with the following operating systems: v Windows (POSReady; XP) UPOS 1.13

– JavaPOS (via Direct IO) – OPOS (via Direct IO)

v Linux (SLEPOS 11 SP1

– JavaPOS (via Direct IO)

v 4690OS

– V6R2 with JavaPOS 1.4

4690 OS

Supported on V6R2.

Hardware requirements

SureMark printers work with the following systems:

v PC or other store controller with an RS-232 or USB port v SurePOS 700 Series systems v SurePOS 500 Series systems v SurePOS 300 Series systems v SurePOS 100 Series systems v IBM Self Checkout solution

10 SureMark Hardware Service

Chapter 2. Product specifications

This section describes the physical specifications for models 1NF.

Physical dimensions

Figure 5 describes the physical dimensions.

196 mm (7.72 in)

177 mm (6.97 in)

Figure 5. IBM SureMark 4610 Model 1NF dimensions

Table 4. Summary of dimensions

Width: 145 mm (5.71 in) footprint Height: Cover closed: 196 mm (7.72 in)

Cover open: 297 mm (11.69 in) Depth: 177 mm (6.97 in) Weight: Fiscal - 2.5 kg (5.51 lb)

Fiscal Ready - 1.7 kg (3.75 lb)

145 mm (5.71 in)

Temperature and humidity limits

Shipping -40° to 60° C (-40° to 140° F) with 5% to 100% relative humidity including condensation,

but excluding rain

Storage 0° to 60° C (32° to 140° F) with 5% to 80% relative humidity Operating 5° to 40° C (42.8° to 104° F) with 8% to 80% relative humidity

Connector and port pin assignments

The following sections describe the connector pin assignments for the external connectors:

DC power connector

Table 5. Power supply pin assignments

Pin Signal

1 +24Vdc 2 Not connected 3 Ground

12 V Powered USB (Display)

Table 6. Powered USB pin assignments

Pin Signal

1 Vbus +5 V dc 2 Minus data 3 Plus data 4 Ground (Vbus) 5 Ground (+12 V dc) 6 +12Vdc 7 +12Vdc 8 Ground (+12 V dc)

24 V Powered USB (Printer to Host)

Table 7. Powered USB2X4connector pin assignments

Pin Signal

1 +5 V dcGround 2 +24Vdc 3 Vbus +5 V dc 4 + Data 5 Ground 6 - Data 7 Ground 8 +24Vdc 9 Ground (Frame)

12 SureMark Hardware Service

Table 7. Powered USB2X4connector pin assignments (continued)

Pin Signal

10 Ground (Frame) 11 Ground (Frame) 12 Ground (Frame)

RS-232 (host and audit ports)

Table 8. RS-232 pin assignments

Pin Signal

1 DCD 2 RXD 3 TXD 4 DTR 5 GND 6 DSR 7RTS 8 CTS 9RI

Chapter 2. Product specifications 13

Cash drawer

A single connector can drive either a single cash drawer or two cash drawers using a special cable. The connector provides a status line if one of the cash drawers is open. The cash drawer cannot be activated while the printer is operating.

Table 9. Cash drawer connector pin assignments

Pin Signal

1 Not connected 2 Solenoid 1 drawer 3 Cash drawer status 4 +24Vdc 5 Solenoid 2 drawer 6 Ground

Printing width, speed, and acoustics

Table 10. Station characteristics

Characteristic Customer receipt station

Speed (see note following table)

Paper Width 80 mm Print Width 34 characters at 12 cpi

Pitch 12, 15, 17, 20 cpi

Up to 80 lps (non-fiscal printing) 35 lps (fiscal printing), typical

44 characters at 15 cpi 48 characters at 17 cpi 57 characters at 20 cpi

Note: To ensure reliable operation, the printer reduces throughput when printing higher densities or

continuous (no pause) paper feeding. This might affect overall throughput. Optimize print density to maximum throughput.

The reduced print speed is based on the number of print dots that are turned on for a given print line, which is defined as dot utilization. Dot utilization typically is low for normal character printing and up to 100% for full black line printing. SureMark single-station printers operates at 80 lps at low dot utilization, and at slower speeds as the dot utilization increases. It is also controlled by receipt motor use.

Table 11. Sound characteristics

Type Description LwAd LpAm <LpA>>m

Operating (bels)

SureMark Printer 5.7 N/A 61.5 N/A 47 N/A

Idling (bels) Operating

(dB)

Idling (dB) Operating

(dB)

Idling (dB)

Notes:

LwAd The declared upper limit of the A-weighted sound power level for a random sample of

machines.

LpAm The mean value of the A-weighted sound pressure levels at the operator position (if any)

for a random sample of machines.

14 SureMark Hardware Service

<LpA>>m

The mean value of the A-weighted sound pressure levels at the one-meter (bystander) positions for a random sample of machines.

N/A Indicates not applicable.

All measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.

Bar codes

SureMark printers can generate these bar codes:

v UPC A/E v JAN 8 (EAN) v Code 39 v ITF v Code 93 v Code 128 A, B, C v Codabar v PDF417

Resident code pages

The following is a list of code pages that are resident in the printer. The fiscal firmware selects the resident code page required in each country:

v 437-US v 858 - International v 860 - Portuguese v 863 - Canadian French v 865 - Norwegian v 869 - Greek v 857 - Turkish v 864 - Arabic v 867 - Hebrew (Israel) v 852 - Hungarian, Polish, Czech, Romanian, Slovak, Slovenian, Croatian v 848 - Ukrainian v 866 - Russian (Cyrillic) v 872 - Bulgarian, Serbian v 775 - Lithuanian, Latvian, Estonia v 861 - Icelandic v 1250 - Windows Latin 2 v 1251 - Windows Cyrillic v 1252 - Windows Latin 1 v 1253 - Windows Greek v 1254 - Windows Turkish v 1255 - Windows Hebrew v 1256 - Windows Arabic v 1257 - Windows Baltic Rim

Chapter 2. Product specifications 15

16 SureMark Hardware Service

Chapter 3. Adjusting and maintaining the SureMark 4610 Model 1NF printers

This section contains information about the proper use and maintenance of the SureMark 4610 Model 1NF single-station printers. For detailed technical information, see Chapter 2, “Product specifications,” on page

11.

Attention: Ensure that all covers are installed before operating the printer.

Using and maintaining the printer

Replenishing consumable supplies

The end user is responsible for replenishing the supply roll paper.

Loading and replacing the paper roll

1. Press the blue release button to open the paper cover.

2. If necessary, remove any unused paper or the empty paper roll core before inserting a new paper roll. Refer to the label inside the printer for a diagram of how to load paper.

3. Place the paper roll into the paper roll bucket as shown on the diagram. The leading edge of the paper should come from the bottom of the roll as shown in the diagram.

Note: The thermal printhead will not print on paper with glue on it. If the new paper roll was sealed by

glue, tear off the 6 to 8 inches of paper with glue on it before loading it.

4. Close the paper cover.

5. Press the customer receipt feed button to advance the paper and verify that the paper is feeding correctly. Feed approximately 1 ft (30 cm) of paper to test for correct alignment.

Attention: Do not pull the receipt paper out of the printer with the paper access cover closed. This disengages the paper feed. The paper feed motor must then catch up before the printer can feed the paper, which causes missing lines or partial lines of print. Use the customer receipt feed button to advance the receipt and all lines will print.

Supported thermal paper

Note: Using an inferior grade of paper can affect print quality as well as the life of the printhead and the

printer mechanism.

The paper used in the thermal receipt station must meet the following requirements:

Width 3.13 ± 0.02 in (79.5 ± 0.5 mm)

Outside Diameter

4 in (102 mm) maximum

Thickness

0.00236 in (60 µm) optimal. Range 0.00161 in (41 µm) minimum to 0.00389 in (99 µm) maximum.

Important: Paper has a significant manufacturing tolerance, and nominal paper designations do

not reflect actual measurements. The manufacturing tolerance must fall within the published operating thickness range. Customers should test paper in their specific configuration before use. The intent of this specification is that if any spot measurement of the paper is outside the specified range, the paper is deemed not to meet the specification and the customer is responsible for any problems caused by paper jams.

The paper must be wound with the printing side facing out. The paper should not be attached to the core in any manner.

Important: Printer reliability and performance are directly related to the quality of the supplies used by the

customer. The published parameters for printer performance are established using supplies that meet the specifications listed above.

Thermal paper with watermarks, coupons, or advertisements printed on the front or back of the paper is not covered by IBM specifications. Some inks and printing processes work acceptably, but others do not. Printer problems that are caused by supplies that do not meet IBM specifications might result in a billable service call, regardless of the existence of a service contract.

A list of supported paper and suppliers are available from the IBM Web site. To check for updated printer paper information, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from

what is described in this document.

1. Go to http://www.ibm.com/solutions/retail/store/support/

2. Under Peripherals, click IBM SureMark Printer; then, scroll down the page to locate the your 4610 printer.

3. Click on OEM Paper Testing; then, scroll down the page to the table containing suppliers and their contact information.

Note: IBM Brand POS Supplies - Are available from the Nashua Corporation, a premier manufacturer and

marketer of thermal specialty papers produces and markets point-of-sale receipt paper under the IBM brand. Only papers that are included on IBM’s tested list are available under the IBM brand. For more information, go to http://www.nashua.com/ESol/NashuaCom/ IbmHome.aspx?Selected=ESol or contact Vince Hanhold at 330-835-3554 or vhanhold@nashua.com.

18 SureMark Hardware Service

Cleaning recommendations

You should inspect your 4610 unit periodically and clean the cover as required. Use a soft, clean cloth with warm, soapy water to clean the plastic parts. Do not use abrasives or any alkaline, ammonia, or chloride-based cleaner.

Note: Do not apply cleaning solution directly to the cover. Always apply the cleaner to a clean cloth and

then wipe the cover with the damp cloth. Be certain that the cloth is only damp and not dripping wet.

Cleaning the thermal printhead

The thermal printhead can be cleaned whenever print quality deteriorates.

1. Open the paper cover.

2. Using a cotton swab soaked in isopropyl alcohol, gently wipe the printhead several times on its print line and on the surrounding area.

3. Wipe off any residual alcohol with a dry swab.

If print quality does not improve after cleaning the thermal printhead, run the Thermal Printhead Health Test. If print quality still does not improve, call for service.

Chapter 3. Adjusting and maintaining the SureMark 4610 Model 1NF printers 19

20 SureMark Hardware Service

Chapter 4. Running tests and diagnostics

This chapter describes the IBM Diagnostics for POS Systems and Peripherals, off-line tests, and troubleshooting procedures.

Testing the printer

The SureMark single station fiscal printer consists of a Suremark printer integrated with a fiscal logic card. The printer card and fiscal logic card perform individual power on self tests. If both the printer POST and the Fiscal logic POST are successful, the fiscal printer is ready for operation.

Printer POST:

1. The printer receives power through the fiscal logic and performs its POST.

2. Check the status of the printer-ready indicator:

v Printer-ready indicator ON: The printer POST completed successfully. v Printer-ready indicator OFF or blinking: The printer POST failed.

3. If the Printer POST fails, see Troubleshooting.

4. If the Printer POST is successful, note the results of the fiscal logic POST.

Fiscal POST:

Fiscal POST failures are indicated by an error tone. Error tone definitions are provided in the Troubleshooting section.

If either POST fails or if you suspect problems with your printer, see “Troubleshooting” on page 22

Troubleshooting

Table 12 contains common steps to identify and resolve problems. For the latest troubleshooting guidance and symptom-fix tip information, go to the IBM Knowledgebase support Web site:

http://www2.clearlake.ibm.com/store/support/html/knowledgebase.html

This site contains additional information that is gathered from field experience, and might not have been available at the publishing date of this document.

Table 12. Troubleshooting

Symptom Printer LEDs Fiscal Logic Error Tones after

Reset

No response from the fiscal printer.

Unable to print

Normal operation but paper low indicator is blinking.

Fiscal Power-on Message does not print

Printer-ready indicator is off. None v Check the power connection

4 beeps v Fiscal logic OK but cannot

Printer-ready indicator is ongreen.

Printer-ready indicator is blinking amber.

Printer-ready and paper low indicators are blinking amber.

Paper-low indicator blinking. None Normal operational condition.

Normal Printer-ready indicator solid green.

None Check the fiscal logic card and

None v Normal Paper out indication.

None Check that the printer cover is

None Check Fiscal Logic Card 4 beeps Check Printer Logic Card

Actions

to the fiscal printer.

v If using the RS-232

communications port or a USB port with power brick, check that the power supply is connected to the printer and plugged into an AC power source.

v If using USB communications

with a powered USB cable, check that the POS system is turned on.

v Check the fiscal logic card.

communicate with the printer.

v Check the printer logic card. v Check the flex circuit

connecting the printer logic and fiscal logic.

v The least likely indication is a

problem with the power section of the fiscal logic.

fiscal program memory. Power will generally be passed through to the printer assembly even if the fiscal logic card is defective.

v Check that the customer

receipt paper is correctly loaded.

closed.

Paper roll is low.

22 SureMark Hardware Service

Table 12. Troubleshooting (continued)

Symptom Printer LEDs Fiscal Logic Error Tones after

Reset

Fiscal printer error beeps occur on reset.

Customer receipt station is feeding paper, but not printing.

Normal Printer-ready indicator solid green.

Normal None v Ensure that the paper is not

2 beeps v Check that the electronic

3 beeps Indicates a fiscal memory

4 beeps v Check the printer logic card.

Actions

journal memory card is plugged in.

v If electronic journal card is

installed, the card should be removed and checked externally.

v If the electronic journal card is

OK, the electronic journal riser card should be checked.

problem

v Check the flex circuit.

feeding upside down. See paperload for information.

v Clean the printhead. See

clean for information.

Notes:

1. If problems persist reset the printer and run the POST again by unplugging and plugging the printer.

2. Record all symptoms before calling for service.

3. If you receive software error messages, refer to the software manual of the application.

4. The IBM 4610 SureMark Fiscal printer returns codes specific to your country.

5. Call your service representative.

Firmware off-line tests

To enter the firmware off-line test and setup procedures, you may press and hold the paper feed button while plugging the printer in or perform the following steps:

1. Open the paper door cover.

2. Press the white power reset switch A (Figure 6 on page 24) to turn the printer off and then on again.

Chapter 4. Running tests and diagnostics 23

Figure 6. Off-line tests activation

3. Close the paper door cover.

4. Press and hold the paper feed button until you hear a click and the front LED indicator blinks.

Upon entering the off-line test mode the following off-line selection menu is printed. Follow the instructions on the printed menu.

Off-line Selection started To select a sub-menu or test: FIRST, press the paper feed button the indicated number of times. THEN, press again and hold button down at least 1 second to confirm selection.

Sub-menus Presses

Thermal Receipt test 1 Enable Fiscal Testing 2 More Selections 3

To exit off-line setup, open printer cover.

Figure 7. Example of the off-line selection menu

To enter a sub-menu or run a test, follow the printed instructions (see “Summary of off-line test menus” on page 25 for information about the sub-menus and tests available in the off-line test mode).

24 SureMark Hardware Service

Summary of off-line test menus

The following table describes the off-line test menu and sub-menu items.

Table 13. Summary of the off-line test menu items

Submenu (if

Menu item Definition

Thermal Receipt test Prints a receipt Fiscal offline test Fiscal test Varies by country. More Selections Provides additional menus:

MCT listing Provides information for service personnel. Low Paper Calibration You are instructed to insert a small roll of paper in the

More Selections Provides additional menus:

applicable) Definition

printer. During the test the printer ejects all of the paper from this roll to calibrate the low-paper sensor.

Execute Print Head test

Reset TPH User data

Paper Out Sensor Test

Print Resident Code Prints out the twenty-three resident code pages. Main menu Return to main menu.

Starts printhead test.

Select after you install a new thermal printhead.

Starts motion sensor test.

Low paper sensing and calibration

Low-paper sensing in the Model 1NF is based upon the paper thickness and the core size. You can modify the low-paper and critically low sensing settings. These settings determine the amount of paper that remains on the roll and at which time the low-paper and the critically low-paper status is sent. The default setting for low-paper status is 5 meters (or 5000 mm) remaining on the roll, and critically low status is 1 meter (or 1000 mm) remaining on the roll.

You must calibrate the printer to accurately recognize the thickness of the paper supply, which you can do with an off-line test or by a command (see Table 13). You only need to calibrate one printer for a specific paper supply. You can then broadcast that calibration constant to all printers that will use the same paper.

To set the low-paper supply sensors of all printers within your system:

1. Run the calibration on one printer (see Table 13).

2. Read out MCT#0X'28' from the calibrated printer.

Note: The calibration constant is stored in MCT#0X'28'. System management can interrogate all

printers to determine whether one has been recently calibrated.

3. Clear the high-order bit and send the value to all printers in the enterprise.

Table 14. MCT load command settings for low-paper and critically low-paper amounts

Constant Decimal Hexadecimal Description

Low-paper amount 38 X'26' The amount of paper left in the printer when it

sends the low-paper status. Default is 5 meters (5000 or 0X'1388'; number is stored as mm).

Chapter 4. Running tests and diagnostics 25

Table 14. MCT load command settings for low-paper and critically low-paper amounts (continued)

Constant Decimal Hexadecimal Description

Critically low-paper amount 39 X'27' The amount of paper remaining in the printer

when it sends the critically low-paper status. Default is 1 meter (1000 or 0X'03E8'; number is stored as mm).

LowPaperCalibrationConstant 40 X'28' The high order bit to this variable is set after this

printer has calibrated the low-paper amount. The lower order bits are the number of mm that the printer feeds after it detects the sensor change, until the paper is out.

26 SureMark Hardware Service

Chapter 5. Removing and replacing FRUs

This section contains the FRU removal and replacement procedures for SureMark 4610 Model 1NF.

Notes:

1. Before you perform any removal and replacement procedures, see “Handling static-sensitive devices.”

2. Locate the machine serial number (see “Calling for service” on page 2 for information).

3. Turn OFF the power, unplug the power-cord, and remove all signal cables from the printer.

Installation guidelines

Before you remove or replace a component, read the following information: v Read the “Safety information” on page vii and the guidelines in “Handling static-sensitive devices.” This

information will help you work safely.

v Observe good housekeeping in the area where you are working. Place removed covers and other parts

in a safe place.

v Have a Phillips screwdriver available. v You do not have to turn off the printer to install or replace the three rollers in the lower part of the unit.

However, you must turn off the printer and remove all cables to install or replace all other devices or components in the printer.

Handling static-sensitive devices

Attention: Static electricity can damage the server and other electronic devices. To avoid damage, keep

static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of electrostatic discharge, observe the following precautions:

v Limit your movement. Movement can cause static electricity to build up around you. v Handle the device carefully, holding it by its edges or its frame. v Do not touch solder joints, pins, or exposed printed circuitry. v Do not leave the device where others can handle and possibly damage the device. v While the device is contained in its anti-static bag, touch it and your finger to an unpainted metal part of

the system unit for at least 2 seconds. (This action removes static electricity from the package and from your body.)

v Remove the device from its package and install it directly into your system, without putting it down. If it

is necessary to put the device down, place it onto its static-protective bag. (If your device is an adapter, place it component side up). Do not place the device onto the cover of the system or onto a metal table.

v Take additional care when handling devices during cold weather because heating reduces indoor

humidity and increases static electricity.

Removing and replacing FRUs

Removing the fiscal tray

This section provides information for removing an IBM fiscal tray from a fiscal printer. For information on how to remove a fiscal tray from a fiscal ready printer with an IBM business partners fiscal solution installed, see the documentation provided by the IBM business partner.

Attention: Only authorized service personnel are permitted to remove the fiscal seal. Consult local procedures.

To remove the fiscal tray from the printer, complete the following steps:

1. Disconnect all power and signal cables from the printer.

2. Remove the printer from its mount; then, place the printer upright on a flat smooth surface with the fiscal screw facing you.

3. Remove the seal from the fiscal screw A (Figure 8 on page 29); then, use a screwdriver to remove the fiscal screw. For information on removing the seal see the country specific information in Appendix B, “Country specific information,” on page 77.

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Figure 8. Removing the fiscal tray

4. Grasp the tray just below the fiscal screw and pull it out of the printer.

5. Place the fiscal tray in a safe location for future use. For information on removing the fiscal logic card from the tray, see “Removing the fiscal logic card” on page 31.

Installing the fiscal tray

This section provides information for installing and IBM fiscal tray in the printer. For information on how to install a fiscal tray in a fiscal ready printer with an IBM business partners fiscal solution installed, see the documentation provided by the IBM business partner.

To install the fiscal tray, complete the following steps:

1. Orient the printer so that the opening for the fiscal tray is facing you.

2. Align the rails on the fiscal tray with the slots in the printers cover.

3. Slide the fiscal tray into the printer until is stops.

Chapter 5. Removing and replacing FRUs 29

Removing and replacing FRUs

4. Use the fiscal screw to secure the fiscal tray; then, install the seal.

Important: The methods of installing the seal as well as the type of seal used is country specific. See

the information provided by the fiscal authority in your country for details about the type of seal and how to install it.

5. Mount the printer and attach all power and signal cables.

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Removing the fiscal logic card

This section provides the information needed to remove the fiscal logic card from a fiscal tray provided by IBM. If your fiscal solution is provided by an IBM business partner, see the documentation provided by the IBM business partner for more information. The fiscal logic card is the logic card installed in the fiscal logic tray and should not be confused with the logic card that is installed on the printer unit under the main cover.

Note: It is not necessary to remove the program memory from the logic card to complete the steps. It is

necessary to remove the screw that secures the program memory.

To remove the fiscal logic card, complete the following steps:

1. Place the fiscal tray on a clean, flat, static-protective surface.

2. Remove the electronic journal card from the card slot and set it aside for future use.

Chapter 5. Removing and replacing FRUs 31

Removing and replacing FRUs

Figure 9. Removing the fiscal tray cover.

3. Remove the screws A (Figure 9) that secure the cover; then, remove the cover B (Figure 9) from the tray by lifting it straight up and off the tray. The fiscal memory is epoxied to the inside of the cover and also connects to the fiscal logic card. The fiscal memory prevents the cover from being easily removed.

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Figure 10. Remove the fiscal card

4. Remove the electronic journal slot D and slot assembly C (see “Removing the electronic journal slot” on page 37 and “Removing the electronic journal slot assembly” on page 37 for information).

Chapter 5. Removing and replacing FRUs 33

Removing and replacing FRUs

5. Remove the program memory B (Figure 10 on page 33) (see “Removing the program memory assembly” on page 40 for information).

6. Lift the I/O probe shield E (Figure 10 on page 33) up and off the fiscal logic card and set it aside for

future use.

7. Remove the fiscal logic card A (Figure 10 on page 33): a. Remove the hex nuts securing the RS-232 connectors to the tray. b. Remove the standoffs that secure the fiscal logic card to the tray. c. Grasp the rear of the card and pull it toward the rear of the tray. d. While pulling the card back, rotate the rear of the card up and out of the tray.

8. If necessary, remove the electronic journal slot assembly (see “Removing the electronic journal slot assembly” on page 37 for information).

Installing the fiscal logic card

This section provides the information needed to install the fiscal logic card A (Figure 11) in the fiscal tray provided by IBM. If your fiscal solution is provided by an IBM business partner, see the documentation provided by the IBM business partner for information.

Figure 11. Install the fiscal logic card (I/O probe shield not shown for clarity)

Attention: The fiscal logic card is a static-sensitive device, ensure that all static precautions are taken before installing or replacing the fiscal logic card. See “Handling static-sensitive devices” on page 27 for information about handling static-sensitive devices.

To install the fiscal logic card, complete the following steps:

1. While the card is still in its static-protective package, touch it to an unpainted metal surface for at least 2 seconds. This drains static electricity from the package and from your body.

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2. Open the static-protective package and grasp the card by the edges and remove it from the package. Set the card down on the static-protective package.

3. Remove the hex nuts from the RS-232 connectors and set them aside for future use.

4. Position the tray on a flat work surface.

5. Orient the logic card A (Figure 11 on page 34) so the connectors are facing the holes in the faceplate.

6. Lower the front edge of the card into position on the tray just behind the faceplate.

7. Push the front edge of the card toward the faceplate, ensuring the two ESD tabs B (Figure 11 on page 34) pass over the top of the USB connector housing.

Note: There are two ESD tabs on the back of the face plate that must on top of the USB connectors

housing when the logic card is installed. If the two tabs are not on top of the connector housing, remove the card and reinstall it.

8. Rotate the back of the card down onto the tray and push the logic card forward until the RS-232 and power connectors pass through the holes.

9. Align the mounting holes on the fiscal logic card with the mounting holes on the tray and install the three standoffs. The standoffs are installed in the two mounting holes near the rear edge of the logic card and the mounting hole directly behind the stacked RS-232 connectors.

10. Install the I/O probe shield:

a. Align the holes in the I/O shield with the component parts on the logic card. b. Set the I/O shield onto the logic card.

11. Install the electronic journal card slot assembly (see “Installing the electronic journal slot assembly” on page 39 for information).

12. Install the program memory (see “Installing the program memory assembly” on page 41 for

information).

13. Install the hex nuts on the RS-232 connector or connectors.

Figure 12. Install battery jumper on jumper block

14. Install the battery jumper A (Figure 12) on the jumper block B (Figure 12).

15. Place the cover on the tray and secure it using four screws. To ensure the fiscal memory pins align

with the connector on the logic card, place the front edge of the cover against the back of the faceplate before lowering the cover.

Chapter 5. Removing and replacing FRUs 35

Removing and replacing FRUs

16. Install the electronic journal card into the electronic journal slot. If the card does not go into the slot, do not force it. Ensure the electronic journal card is right side up and attempt to insert it in the slot again. If the problem persists, inspect the card slot for obstructions and call for service if necessary.

The fiscal tray and logic card are now ready to be installed in the printer (see “Installing the fiscal tray” on page 29 for information).

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Removing the electronic journal slot

This section provides information needed for removing the electronic journal slot assembly and the electronic journal slot card. It is not necessary to remove the fiscal logic card from the tray to remove or install the electronic journal slot card. However, if you are replacing the fiscal logic card, the electronic journal slot assembly which includes the slot card and mount must be removed and set aside.

Figure 13. Electronic journal slot assembly removal (I/O probe shield not shown for clarity)

Removing the electronic journal slot assembly

The fiscal logic card does not have to be removed from the tray to remove the electronic journal slot assembly from its mount on the logic card. See Figure 13 for more information.

To remove the electronic journal slot assembly, complete the following steps:

1. Remove the fiscal tray from the printer.

2. Remove the program memory B (Figure 10 on page 33) (see “Removing the program memory assembly” on page 40 for information).

3. Push the slot assembly support A (Figure 13) toward the front of the logic tray. To push on the slot

assembly support you will have to place your finger between the support and the I/O probe shield (the

shield is not shown in Figure 13 for clarity).

4. Rotate the back of the assembly up while lifting it up and off the logic card.

Chapter 5. Removing and replacing FRUs 37

Removing and replacing FRUs

Removing the electronic journal slot card

Figure 14. Remove the electronic journal slot card

The fiscal logic card does not have to be removed from the tray to remove the electronic journal slot card from its mount on the logic card.

To remove the electronic journal slot card, complete the following steps:

1. Remove the fiscal tray from the printer.

2. Remove the screws that secure the cover; then, remove the cover from the tray by lifting it straight up and off the tray. The fiscal memory is epoxied to the inside of the cover and also connects to the fiscal logic card preventing the cover from being easily removed.

3. Press out on the two rentention tabs Con the electronic journal slot assembly B and lift the edge of the card A (Figure 14); then, rotate the card up and out of the mounting bracket.

Installing the electronic journal slot

This section provides information needed for installing the entire electronic journal slot assembly and the electronic journal slot card.

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Installing the electronic journal slot assembly

To install the electronic journal slot assembly, complete the following steps (see Figure 13 on page 37 for additional information):

1. Ensure the I/O probe shield is in place. If not, install the shield before continuing. To install the shield:

a. Align the holes in the shield with the matching components on the logic card.

b. Place the I/O shield onto the logic card and hold it in place.

2. Press the assembly down onto the logic card. Ensure that the small retention tab on the mounts leg passes through the hole in the logic card.

3. Align the pins of the electronic journal slot card with the connector on the logic card.

4. If necessary, install the fiscal logic card in the tray (see “Removing the fiscal logic card” on page 31 for information).

5. Install the fiscal tray in the printer (see “Installing the fiscal tray” on page 29 for information).

Installing the electronic journal slot card

The logic card does not have to be removed from the tray to install the electronic journal slot card.

Figure 15. Electronic journal slot card

To install the electronic journal slot card, complete the following steps:

1. Align the pins of the electronic journal slot card A (Figure 15) with the connector on the logic card.

2. Press down on the card until it clicks into place on the support bracket B (Figure 15).

Chapter 5. Removing and replacing FRUs 39

Removing and replacing FRUs

Removing the program memory assembly

This section provides the information needed to remove the program memory from the fiscal logic card.

Figure 16. Install the program memory

To remove the program memory, complete the following steps:

1. Remove the fiscal logic tray from the printer (see “Removing the fiscal tray” on page 28 for information).

3. Remove the mounting screw A (Figure 16) and lift the program memory assembly B (Figure 16) up and off the fiscal logic card.

Note: It may be necessary to push the edge of the I/O probe shield D slightly forward when

4. Set the assembly and the mounting screw aside.

removing the program memory.

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Installing the program memory assembly

This section provides the information needed to install the program memory on the fiscal logic card. Refer to Figure 16 on page 40.

To install the program memory, complete the following steps:

1. Place the tray on a flat work surface.

2. Push the edge of the I/O probe shield D (Figure 16 on page 40) away from the program memories

connector on the logic card.

3. Align the program memories pins C (Figure 16 on page 40) with the connector on the logic card.

4. Place the program memory assembly onto the logic card ensuring the pins are seated in the connector

and release the I/O probe shield.

5. Use a screw A (Figure 16 on page 40) to secure the assembly to the fiscal logic card.

Removing the paper door cover

This section provides the information needed to remove the paper door cover from a fiscal or fiscal ready printer.

To remove the paper door cover, complete the following steps:

1. Press and release the blue paper door release button A (Figure 17) to open the paper door.

Figure 17. Opening the paper door cover

Chapter 5. Removing and replacing FRUs 41

Removing and replacing FRUs

2. Grasp both sides of the paper door cover and use your thumbs to press outward on the cover retention tabs A as shown in Figure 18.

Figure 18. Removing the paper door cover

3. While grasping the paper door cover and holding the retention tabs outward, slide the paper door cover toward the front of the printer until it stops; then, lift the paper door cover off of the paper door.

Installing the paper door cover

This section provides the information needed to install the paper door cover in a fiscal or fiscal ready printer

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Figure 19. Installing the paper door cover

To install the paper door cover A (Figure 19), complete the following steps:

1. Open the paper door and orientate printer so the customer receipt feed button C (Figure 19) is on the right side of the printer.

2. Align the tabs G (Figure 19) on the bottom of the paper door cover with the mounting slots E (Figure 19) in the paper door. The slots are located just in front of a large retention clip F (Figure 19) on the paper door.

3. Insert the tabs into the slots. The customer receipt button and light pipes B (Figure 19) will also pass through an opening on the right side.

4. Once the cover is flush to the top of the paper door, slide the paper door cover backward until it snaps into position.

5. Close the paper door.

Chapter 5. Removing and replacing FRUs 43

Removing and replacing FRUs

Removing the main cover

This section provides information for removing the main cover from a fiscal printer.

Note: The following figure shows the location of the main cover release tab if you turn the printer over.

During the removal process, the printer must be placed upright and you will have to locate the tab by feel. The following illustration shows the printer without the fiscal base in place for clarity.

Figure 20. Main cover tab

To remove the main cover, complete the following steps:

1. Remove the paper door cover (see “Removing the paper door cover” on page 41).

2. Press the paper door assembly down until it closes and latches. You will hear a click when the paper door is closed.

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3. If necessary, remove the fiscal tray from the printer (see “Removing the fiscal tray” on page 28 for information).

4. Remove the fiscal security bar (A in Figure 21):

Figure 21. Removing the security bar

a. Position the printer so that you can gain access to the bottom of the printer. b. Remove the screw that secures the fiscal security bar to the cross member of the fiscal base. c. Lift the security bar up and out of the printer. d. Set the security bar and the screw in a safe location for future use.

5. Locate the main cover release tab A (Figure 18 on page 42) above.

6. Turn the printer over with the paper door assembly facing up.

7. From the rear of the printer place a fingertip against the inside wall of the cover.

8. Slide your fingertip up the inside of the cover until you come in contact with the release tab. The release tab will be touching your fingernail.

Note: You might hear a click when you place your fingertip between the cover and the release tab.

9. Grasp the front of the printer with your opposite hand.

10. Place the thumb of your hand at the rear of the printer against the raised part of the printer cover.

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11. Press the release tab toward the front of the printer, while pushing the rear of the cover up with your thumb and lifting slightly on the front. As the cover is released and begins to move upward, remove your hand from under the printer and lift the cover up and off.

Note: You might have to rock the main cover back and forth slightly to get it free of the printer unit.

Installing the main cover

This section provides information for installing the main cover on a fiscal printer.

To install the main cover, complete the following steps:

1. Ensure that the paper door is in the closed position, with the paper door cover removed.

2. Slide the main cover down over the unit until the main cover release tab snaps into place.

Note: You might have to rock the main cover back and forth slightly to get it onto the unit.

3. Orient the printer so that it is upside down on the work surface and install the fiscal security bar:

a. Orient the security bar so the tab on the bar is aligned with the slot in the cover. b. Insert the tab into the slot and rotate opposite end of the bar into position on the cross member. c. Align the small mounting hole with the hole on the cross member. d. Using a screw, secure the security bar in place.

4. If necessary, install the fiscal tray (see “Installing the fiscal tray” on page 29 for information).

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Removing the fiscal base

This section provided information on how to remove the fiscal base from a fiscal printer. For information on how to remove the fiscal base from a fiscal ready printer (see “Fiscal base” on page 69 in Appendix A, “1NF fiscal ready printer,” on page 69 for information).

To remove the fiscal base, complete the following steps:

Note: The fiscal base does not have to be removed to work on the printer or to remove the main cover.

You should only have to remove the cover if it is broken and in need of replacement.

1. Remove the fiscal tray from the printer (see “Removing the fiscal tray” on page 28 for information).

2. Remove the top and main covers ( see “Removing the paper door cover” on page 41 and “Removing the main cover” on page 44 for information).

3. Remove the two screws A (Figure 22) securing the ground plate in place; then, remove the ground plate from the printer and place the ground plate and the screws in a safe location for future use.

Figure 22. Remove ground plate

4. Remove the flex cable from the mount: a. Place the printer on a flat surface front side down.

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b. Locate the connector and push in on the two release tabs on either side of the connector while

pushing it up and out of the mount.

Figure 23. Remove the bottom fiscal base from the printer.

5. Remove the two screws securing the fiscal base from the printer: a. Position the printer upright on a work surface with the front of the printer facing you. b. Remove the two mounting screws from either side and place them in a safe place for future use.

6. Remove the fiscal base from the bottom of the printer.

Installing the fiscal base

This section provided information on how to install the fiscal base on a fiscal printer. For information on how to remove the fiscal base from a fiscal ready printer see “Fiscal base” on page 69 in Appendix A, “1NF fiscal ready printer,” on page 69.

To install the fiscal base on a fiscal printer, complete the following steps:

1. Place the frame of the printer on to the fiscal base.

2. Insert the two screws through the mounting holes on the rear of the printer and secure the fiscal base to the bottom of the printer frame.

3. Orient the printer so that it is upside down.

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4. Install the ground plane: a. Insert the tab on the left rear corner of the ground plane into the slot in the left corner of the printer. b. Rotate the right side of the ground plane into place while guiding the tab on the right rear corner

into its mounting slot on the right rear corner.

Important: Ensure the tabs on each corner of the ground plane are in their slots. If the tabs are

not inserted into their slots, the printer will not be properly grounded which could result in damage to the electronics or the printer malfunctioning.

c. Rotate the end of the ground plane into place aligning the mounting holes with the holes in the

cross member of the fiscal base.

d. While holding the ground plane in place, use two screws to secure the ground plane and fiscal

base to the printer.

5. Turn the printer over and install the paper door and main cover (see “Installing the paper door cover” on page 42 and “Installing the main cover” on page 46 for information).

6. Install the fiscal tray (see “Installing the fiscal tray” on page 29 for information).

Removing the paper motion sensor

This section provides the information needed to remove the paper motion sensor from a fiscal or fiscal ready printer.

Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices” on page 27.

To remove the paper motion sensor, complete the following steps:

1. Turn off the printer and disconnect the power and signal cables from the rear of the printer.

2. Press the paper door release button to open the paper door (see Figure 17 on page 41 for the location of the paper door release button).

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3. Pull gently on the top of the paper motion sensor B (Figure 24) to pivot it open.

Figure 24. Paper motion sensor

A B

4. Disconnect the cable that connects the paper motion sensor to the logic card.

5. Pull the paper motion sensor tab A (Figure 24) until the pivot point is removed from its hole; then, rotate the paper motion sensor up and out of the printer.

Installing the paper motion sensor

This section provides the information need to install the paper motion sensor in a fiscal or fiscal ready printer.

To install the paper motion sensor, complete the following steps:

1. Orient the paper motion sensor B (Figure 24) so the sensor is visible.

2. Position one of the paper motion sensor tabs A (Figure 24) as close as possible to a mounting hole.

3. Rotate the opposite end of the paper motion sensor into place. When the paper motion sensor tab are in line with the mounting holes, you will hear it click into place.

4. Rotate the paper motion sensor to the closed position.

5. Connect the cable to the logic card

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Removing the thermal printhead

This section provides the information needed to remove the thermal printhead from a fiscal or fiscal ready printer.

To remove the thermal printhead, complete the following steps:

1. Remove the logic card (see “Removing the logic card” on page 54 for information on how to remove the logic card).

2. Remove both the paper door and main covers (see “Removing the paper door cover” on page 41 and “Removing the main cover” on page 44 for instructions).

3. Press the paper door release lever A (Figure 25) to put the paper door in the open position.

Figure 25. Paper door release lever

4. Set the unit on its back.

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5. While supporting the printhead with one hand use a screwdriver with a magnetic-head to remove the mounting screws A(Figure 26); then, lift the printhead partially out of the printer.

Screws

Figure 26. Paper door release lever

6. Disconnect the thermal printhead flat cable from the bottom of the printhead.

Installing the thermal printhead

This section provides the information needed to install the thermal printhead in the printer.

Note: After you replace the thermal printhead, run the offline test to reset the statistics (see “Firmware

off-line tests” on page 23 for information).

To install the thermal printhead, complete the following steps:

1. Remove both the paper door and main covers (see “Removing the paper door cover” on page 41 and “Removing the main cover” on page 44 for information).

2. Orient the printer so the front of the unit is facing you.

3. Hold the printhead with the two black bars or print surface facing away from you; then, connect the flat cable to the printhead

Note: Ensure the contacts on the flat cable are facing toward you. If they are not, then remove and

install the cable (see “Removing the thermal printhead flat cable” on page 53 and “Installing the thermal printhead flat cable” on page 53 for information).

4. Place the unit on its back.

5. Align the threaded holes in the printhead with the mounting holes in the frame; then, use the two mounting screws A(Figure 26) to secure the printhead in place.

6. Install the main and paper door covers; then, reconnect the signal and power cables (see “Installing the main cover” on page 46 and “Installing the paper door cover” on page 42 for information).

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Removing the thermal printhead flat cable

This section provides the information needed to remove the thermal printhead flat cable from a fiscal or fiscal ready printer.

xxxxx

Figure 27. Removing and installing the thermal printhead flat cable.

To remove the thermal printhead flat cable A (Figure 27), complete the following steps:

1. Remove both the paper door and main covers (see “Removing the paper door cover” on page 41 and “Removing the main cover” on page 44 for instructions).

2. Remove the logic card (see “Removing the logic card” on page 54 for information on how to remove the logic card).

Note: Do not disconnect any cables other than the thermal printhead flat cable from the logic card.

3. Remove the thermal printhead (see “Removing the thermal printhead” on page 51).

4. Remove the cable A (Figure 27) from the printer.

Note: Be sure to note the orientation of the flat cable, paying close attention to the blue stripe and

orientation of the contacts B (Figure 27) on each end of the cable.

Installing the thermal printhead flat cable

This section provides the information needed to install the thermal printhead flat cable in a fiscal or fiscal ready printer.

Notes:

1. Notice that one end of the cable is longer than the other. The longer end should be installed in to the printhead.

2. Orient the cable with the longest leg is facing away from you.

3. Do not reverse flip the cable during installation.

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4. An improperly installed cable will result in no communication between the logic card and the thermal print head.

To install the thermal printhead flat cable, complete the following step:

1. Orient the cable so the longest end is facing up and the blue stripe facing away from you.

2. Slide the long end of the cable into the printer unit just under the printhead mount.

3. Route the rest of the cable through the printer unit frame toward the logic card.

4. Connect the cable to the printhead; then, install the printhead (see “Installing the thermal printhead” on page 52 for information on how to install the printhead).

5. Connect the opposite end of the cable to the thermal printhead flat cable connector C (Figure 27 on page 53) on logic card; then, install the logic card (see “Installing the logic card” on page 56 for information on how to install the logic card).

6. Install both the paper door and main covers (see “Installing the paper door cover” on page 42 and “Installing the main cover” on page 46 for instructions).

Removing the logic card

This section provides the information needed to remove the logic card from a fiscal or fiscal ready printer.

To remove the thermal printhead flat cable, complete the following step:

1. Remove the fiscal tray (see “Removing the fiscal tray” on page 28 for information on how to remove the fiscal tray).

2. Remove the top and main covers (see “Removing the paper door cover” on page 41, “Removing the main cover” on page 44, and “Removing the fiscal base” on page 47 for information on removing the covers and fiscal base).

3. Press the paper door release lever to put the paper door in the open position.

4. Disconnect the logic card from the flex cable or interface card: v Flex cable (Fiscal printer):

a. Turn the printer over and place it on the work surface upside down. b. Disconnect the flex cable from the logic card and set it aside for future use.

Note: When disconnecting the flex cable do not grasp flex cable itself. Grasp the connector and

pull it away from the logic card.

v Interface card (Fiscal ready printer):

a. Place the printer unit on one side as shown in Figure 28 on page 55. b. Press to release the latch and pivot the interface A (Figure 28 on page 55) card to remove it.

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Figure 28. Removing the interface card

5. Position the printer on a work surface with the logic card B (Figure 29 on page 56) facing you; then, press upward on the logic card B (Figure 29 on page 56) release tab and rotate the top of the logic card away from the printer unit.

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Figure 29. Removing the logic card

6. Note the position of the cables connected to the logic card; then, disconnect them.

7. The logic card can now be set aside in a static-protective package.

Note: If the logic card is to be reinstalled, take precautions to avoid damage from static electricity. For

details about handling these devices, see “Handling static-sensitive devices” on page 27 and set the logic card aside for future use. Otherwise, discard the logic card and see “Installing the logic card” for information on how to install the new logic card.

Installing the logic card

This section provides the information needed to install the logic card in the a fiscal or fiscal ready printer.

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Figure 30. Logic card

To install the logic card, complete the following steps:

1. Touch the static-protective package that contains the logic card to any unpainted metal surface; then, remove the logic card from the package. Do not set the card down.

2. Orient the logic card so the printed circuit board is facing the printer.

3. Connect the cables to the logic card. When you connect the thermal printhead flat cable, ensure the blue area on the cable is facing to the right.

Cable connectors:

v Motion sensor (A in Figure 30) v Thermal print head flat cable (B in Figure 30) v Low paper motor (C in Figure 30) v Paper transport motor (D in Figure 30) v Paper cutter motor (F in Figure 30)

4. Place the interface connector through the opening in the bottom of the printer and set the bottom edge of the card on the printers ledge.

5. Rotate the top of the card toward the printer until is clicks into place.

6. Connect the logic card to the flex cable or interface card: v Flex cable (Fiscal printer):

a. Turn the printer over and place it on the work surface upside down. b. Connect the flex cable to the logic cards interface connector (E in Figure 30).

v Interface card (Fiscal ready printer):

a. Place the printer unit on one side as shown in Figure 28 on page 55. b. Insert the tab on the interface card into the slot.

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c. Rotate the interface card toward the printer until is clicks into place.

7. Turn the printer over and install the flex cable connector onto the logic cards connector.

Note: Ensure that the ground strap (A in Figure 31) makes contact with the tab (B in Figure 31) on

the logic card.

Figure 31. Grounding the logic card

8. Replace the covers and the fiscal tray (see “Installing the main cover” on page 46, “Installing the paper door cover” on page 42, and “Installing the fiscal tray” on page 29 for information on replacing the fiscal tray and any covers that you removed).

9. Connect the signal and power cables to the printer and turn the printer on.

Removing the cutter motor and paper door assembly

This section provides the information needed to remove the cutter door and paper door assembly from a fiscal or fiscal ready printer.

To remove the cutter motor and paper door assembly, complete the following steps:

Note: Do not disconnect any cables other than the cutter motor and paper door assembly cable from the

logic card.

1. Remove the fiscal tray (see “Removing the fiscal tray” on page 28 for information on how to remove the fiscal tray).

2. Remove the paper door and main covers (see “Removing the paper door cover” on page 41 and “Removing the main cover” on page 44 for information on removing the top and main covers).

3. Open the paper door assembly by pressing on the paper door release lever.

4. Remove the two screws (A in Figure 32 on page 59) that hold the cutter motor to the unit and remove the cutter motor.

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Figure 32. Cutter motor screws

5. Remove the paper door assembly: a. Remove the long leg of the lift spring (B in Figure 33 on page 60) from the mounting slot. b. Rotate the spring until short leg of the spring is no longer in contact with the paper door; then,

remove the spring from the post.

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Figure 33. Clearing the drag strip detent

c. Repeat steps 5a on page 59 and 5b on page 59 to remove the second spring; then continue on to

the next step.

d. Lift the tip of the drag strip (A in Figure 33) while opening the paper door assembly further, so

that the tab at the end of the drag strip clears its detent.

e. Align the square opening of the door assembly hinge must align with the flat sides of the posts;

then, lift the paper door assembly off its posts.

Installing the cutter motor and paper door assembly

This section provides the information needed to install the cutter door and paper door assembly in a fiscal or fiscal ready printer.

To install the cutter motor and paper door assembly, complete the following steps:

1. Position the door assembly over the posts; then, align the hinges on the door assembly with the posts on the unit.

2. Set the door assembly on to the posts and hold it in the fully open position.

3. Align the drag strip with the retention bracket on the side of the unit.

4. Close the door assembly slightly while inserting the drag strip into the retention bracket. You will hear the drag strip click as it passes the detent.

Note: Do not close the door completely.

5. Install the lift spring: a. Orient the printer unit with one side facing you. b. Orient the spring with the short leg facing up and toward the printer unit frame. c. Place the spring onto the post and rotate the short leg of the spring enough to avoid contact with

the paper door assembly.

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d. Align the end of the spring leg with the slot and hole in the paper door assembly; then, rotate the

bottom of the spring toward the front of the printer unit and insert the hooked end into the mounting slot.

e. Repeat steps 5a on page 60 through 5d to install the remaining spring; then, continue to the next

step.

6. Install the cutter motor: a. Align the mounting holes in the motor with the holes in mounting bracket. b. Install the mounting screws and secure the cutter motor.

7. Route the wires from the cutter motor and paper door assembly around the right side of the printer unit frame.

8. Connect the cable to the logic card; then install the logic card (see “Installing the logic card” on page 56 for information on how to install the logic card).

9. Install the main and paper door covers (see “Installing the main cover” on page 46 and “Installing the paper door cover” on page 42).

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Removing the rollers

This section provides the information needed to remove the rollers from a fiscal or fiscal ready printer.

To remove the rollers, complete the following steps:

Note: Only use this procedure if you are replacing all rollers. If you are replacing only the lower four

rollers, you only need to open the paper door cover and proceed to Step 4.

1. Remove both the paper door and main covers (see “Removing the paper door cover” on page 41 and “Removing the main cover” on page 44 for instructions).

2. Remove the paper door assembly (see steps 5a on page 59 through 5e on page 60 of “Removing the cutter motor and paper door assembly” on page 58 for information on how to remove the lift springs and paper door assembly).

Note: You do not need to remove the cutter motor or disconnect its cable from the logic card.

3. Remove the topmost roller by pushing apart the paper door assembly posts (A in Figure 34) and pulling it out of its holes.

Paper door

assembly posts

Figure 34. Removing the topmost roller

4. Remove the lower four rollers by pulling on the thinner portion of the roller to get the posts clear of the holes. You might find a small screwdriver or long nose pliers useful for reaching the thinner portion of the roller.

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Installing the rollers

This section provides the information needed to install all the rollers in a fiscal or fiscal ready printer. If you are installing only the bottom four rollers begin at step 2.

Figure 35. Place Holder for Future Artwork

To install the rollers, complete the following steps:

1. Orient the printer unit with the paper cutter closest to you.

2. Install the four lower rollers (B in Figure 35): a. Orient the roller with the large gap to the left. b. Insert the opposite end of the roller into the mounting hole on the right side of the printers frame. c. Bend the left side of the roller slightly and insert it into the mounting hole. d. Repeat steps 2a through 2c for each of the remaining rollers.

3. Install the upper roller (A in Figure 35): a. Align one end of the roller with a mounting hole. b. Push the two sides of the frame apart and insert the opposite end of the roller into the mounting

hole.

4. Install both the paper door and main covers (see “Removing the paper door cover” on page 41 and “Removing the main cover” on page 44 for instructions).

5. If necessary, install the fiscal tray (see “Installing the fiscal tray” on page 29 for information).

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Removing the low-paper sensor

This section provides the information needed to remove the low-paper sensor from a fiscal or fiscal ready printer.

To remove the low-paper sensor, complete the following steps:

Note: Do not disconnect any cables other than the three wire low-paper sensor cable from the logic card.

1. Remove both the paper door and main covers (see “Removing the paper door cover” on page 41 and “Removing the main cover” on page 44 for instructions).

2. If necessary, remove the fiscal tray (see “Removing the fiscal tray” on page 28).

3. Remove the logic card (see “Removing the logic card” on page 54 for information on how to remove the logic card).

4. Remove the low-paper sensor cable from under the paper basket; then, remove the cable from the cable guides on the left side of the unit.

Note: The low-paper sensor cable can be easily removed from the cable guides by removing one wire

of the cable at a time.

5. Release but do not remove the left lift spring (B in Figure 36).

6. Rotate the low-paper selector (A in Figure 36) to the wall mount position (as shown by C); then, turn the unit over and locate the low-paper sensor. Lift the sensor over the detent and continue to rotate it counterclockwise till it stops.

Figure 36. Low-paper sensor removal

7. Rotate the top of the low-paper sensor away from the unit, pulling it off its pivot point; then lift it up and out of the unit.

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Installing the low-paper sensor

This section provides the information needed to install the low-paper sensor in a fiscal or fiscal ready printer.

Figure 37. Installing the low-paper sensor.

To install the low-paper sensor, complete the following steps:

1. Insert the bottom of the low paper sensor (A in Figure 37) into the slot on the printer unit and align the hole in the sensor with the pivot point.

2. Rotate the top of the sensor toward the unit until it clicks into place; then, rotate the sensor clockwise until it stops C.

3. Route the cable through the four cable guides along the left side of the unit and pass the cable under the paper basket and to the right side of the printer unit.

Note: It might be easier to route the cable through the guides if you press one wire at time of the

low-paper sensor cable into the cable guides.

4. Connect the cable to the logic card; then, install the logic card (see “Installing the logic card” on page 56 for information on installing the logic card).

5. Push the leg of the left lift spring (B in Figure 37) back into place D. Ensure that the hook on the end of the spring is inserted into the slot completely.

6. Install both the paper door and main covers (see “Installing the paper door cover” on page 42 and “Installing the main cover” on page 46 for instructions).

7. If necessary, install the fiscal tray (see “Installing the fiscal tray” on page 29).

8. Ensure the low-paper sensor is in the correct mounting position.

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Removing the paper transport frame from the main frame

This section provides the information to remove the paper transport frame from the printers main frame of a fiscal or fiscal ready printer.

To remove the paper transport frame from the main frame, complete the following steps:

1. Remove both the paper door and main covers (see “Removing the paper door cover” on page 41 and “Removing the main cover” on page 44 for instructions).

2. If necessary, remove the fiscal tray (see “Removing the fiscal tray” on page 28 for information).

3. Remove the logic card (see “Removing the logic card” on page 54 for information) to gain access to the paper transport frame.

4. Remove the screw (B in Figure 38) that holds the grounding strap to the main frame.

Figure 38. Removing the grounding strap from the main frame

5. Press down on the paper transport frame release tab (A in Figure 38) and slide the frame to the left to remove it from the main frame.

Note: You might have to pivot the metal brake adjuster on the left side of the paper transport frame to

clear its guide slot on the main frame.

6. Remove the grounding strap (C in Figure 38) from the frame.

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Installing the paper transport frame on the main frame

This section provides the information needed to install the paper transport frame on to the printers main frame of a fiscal or fiscal ready printer.

To install the paper transport frame on the main frame, complete the following steps:

1. Position the transport frame over the main frame.

2. Align the rear of transport frame with the pivot points on the main frame; then, press the front of the transport frame down onto the main frame until it clicks into place.

3. Use a screw (A in Figure 38 on page 66) to secure the ground strap (C in Figure 38 on page 66) and the two frames.

4. Install the logic card on the printer unit; then, install all the covers you removed.

5. Install both the paper door and main covers (see “Installing the paper door cover” on page 42 and “Installing the main cover” on page 46 for instructions).

6. If necessary, install the fiscal tray (see “Installing the fiscal tray” on page 29).

7. Reconnect the external cables and power cords; then, turn on the printer.

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Appendix A. 1NF fiscal ready printer

This section contains information on the IBM SureMark 4610 Model 1NF point-of-sale fiscal ready printer. The IBM SureMark 4610 Model 1NF point-of-sale fiscal ready printer is a high-performance printer is based on IBM 4610 technologies, incorporating a fiscal ready solution developed by IBM business partners world wide having features and components that differ from the 4610 Model 1NF point-of-sale fiscal printer.

Note: All other information concerning the general remove and replace operations, and servicing of this

printer is the same as the 1NF fiscal printer. Refer to the appropriate sections in this publication for information on general remove and replace operations.

Fiscal base

This section provides the information needed to remove and install the fiscal base from a fiscal ready printer.

Removing the fiscal base from a fiscal ready printer

To remove the fiscal base, complete the following steps:

1. If necessary, remove the fiscal tray from the printer (see “Removing the fiscal tray” on page 28 for information).

Figure 39. Removing the security bar

2. Remove the top and main cover ( see “Removing the paper door cover” on page 41 and “Removing the main cover” on page 44 for information).

3. Remove the two screws securing the ground plate in place; then, remove the ground plate from the printer and place the ground plate and the screws in a safe location for future use.

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Figure 40. Remove ground plate

4. Remove the two screws securing the fiscal base to the printer: a. Position the printer upright on a work surface with the front of the printer facing you. b. Remove the two mounting screws from either side and place them in a safe place for future use.

Appendix A. 1NF fiscal ready printer 71

Figure 41. fiscal base removal

5. Remove the fiscal base from the bottom of the printer.

Installing the fiscal base on a fiscal ready printer

To install the fiscal base on a fiscal ready printer, complete the following steps:

1. Place the main frame of the printer on to the fiscal base.

2. Insert the two screws through the mounting holes on the rear of the printer and secure the fiscal base to the bottom of the printer frame.

3. Orient the printer so that it is upside down.

4. Align the guide holes in the support bracket with the two guide posts on the bottom of the fiscal base.

5. Install two screws into the mounting holes in the bottom of the printer.

6. Turn the printer over and install the main cover (see “Installing the main cover” on page 46 for information).

7. Orient the printer so that it is upside down on the work surface and install the fiscal security bar: a. Orient the security bar so the tab on the bar is aligned with the slot in the cover. b. Insert the tab into the slot and rotate opposite end of the bar into position on the support bar. c. Align the small mounting hole with the hole on the support bar. d. Using a screw, secure the security bar in place.

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8. Turn the printer over and install the paper door cover (see “Installing the paper door cover” on page 42 for information).

Interface card

This section provides information on the connectors, installation and removal of the interface card installed in the 1NF fiscal ready printer

Connectors

A B C

Figure 42. RS-232 interface card

Cash drawer

The cash drawer (RJ-45) connector (A in Figure 42) is used to communicate with the cash drawer.

RS-232 communications port

This RS-232 communications port (B in Figure 42) is used to provide communication with the POS system and the printer.

Power-supply

Connect 24 V power to this connector (C in Figure 42) to provide power to the printer.

Removing the interface card

Follow these step to remove the interface card:

1. Disconnect all power from the printer.

2. Remove all the covers and the base from the printer (see “Removing the paper door cover” on page 41, “Removing the main cover” on page 44, and “Removing the fiscal base” on page 47 for more information).

3. Place the printer on one side.

4. Press the release latch and rotate the interface card out of the printer.

Appendix A. 1NF fiscal ready printer 73

Figure 43. Removing the interface card

Installing the interface card

Note: You might prefer to plug all cables into the interface card before installation; however, do not plug

in any power until after installation.

To install the interface card, complete the following steps:

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Figure 44. Installing the interface card

1. Place the printer unit upside down on a flat work surface.

2. Insert the tab of the interface card into the slot on the base of the printer.

3. Press down on the side of the interface card opposite the tab until the blue release button slider snaps into place.

4. Install the fiscal base, main and paper door cover (see “Installing the fiscal base” on page 48, “Installing the main cover” on page 46, and “Installing the paper door cover” on page 42 for information).

5. Connect the printer with your system unit.

6. If you have a power cord, connect it to the printer.

Appendix A. 1NF fiscal ready printer 75

76 SureMark Hardware Service

Appendix B. Country specific information

This section provides information that is specific to a given country. Refer to the tables below for information specific to that country.

The following table provides information on how the electronic journal slot cover is secured and fiscal sealing information:

Table 15. Electronic Journal Security and Sealing Information

Country Electronic Journal Access Fiscal Screw Fiscal Seal

Turkey Keylock M4 X 16 Lead Seal Italy Keylock M4 X 16 Wax Seal Greece Keylock M4 X 20 Wax Seal Hungary Keylock TBD TBD Chile TBD TBD TBD Venezuela TBD TBD TBD

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Appendix C. Parts listing

This section contains FRU part number information.

How to use the FRU catalog

This parts listing contains reference drawings and a corresponding index for all field replaceable parts. The index provides the part number, the quantity required (units), and a description of the part.

Listed below is additional information about the parts assembly index.

SIMILAR ASSEMBLIES

If two assemblies contain a majority of identical parts, they are broken down on the same list. Common parts are shown by one index number. Parts specific to one or the other of the assemblies are listed separately and identified by description.

AR (As Required) in the Units column indicates that the quantity is not the same for all machines. NP (Non-Procurable) in the Units column indicates that the part is non-procurable and that the

individual parts or the next higher assembly should be ordered.

NR (Not Recommended) in the Units column indicates that the part is procurable, but not

recommended for field replacement, and that the next higher assembly should be ordered.

R (Restricted) in the Units column indicates the part has a restricted availability.

INDENTURE

The indenture is marked by a series of dots located before the parts description. The indenture indicates the relationship of a part to the next higher assembly.

No Dot Main assembly One Dot Detail parts of a main assembly One Dot Subassembly of the main assembly Two dots Detail part of a one-dot subassembly Two dots Subassembly of a one-dot subassembly Three dots Detail part of a two-dot subassembly

Assembly 1: Model 1NF

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Assembly 1: (continued)

Asm– Index

1– 73Y1158 1 Model 1NR, 80 mm pearl white covers without interface card

– 73Y1159 1 Model 1NR, 80 mm, iron gray covers, without interface card – 84Y0539 Model 1NR, fiscal ready,80 mm pearl white covers without fiscal drawer assembly – 84Y0540 Model 1NR, fiscal ready,80 mm iron gray covers without fiscal drawer assembly – –1 73Y1197 1 Fiscal base assembly, pearl white –1 73Y1198 1 Fiscal base assembly, iron gray – –2 84Y0527 1 Cable cover, pearl white –2 84Y0528 1 Cable cover, iron gray – –3 50Y0020 1 Interface card, USB/RS-232, 24V – –4 50Y0090 1 Low paper motion sensor assembly – 50Y0086 1 v Paper motion sensor – 50Y0088 1 v Paper motion sensor cable – –5 50Y0064 1 Logic card, base – –6 50Y0092 1 Paper transport frame

– Includes inner cover, platen, cutter motor, top cutter blade, cutter sensor, drag

–7 80Y1281 1 Paper motion sensor assembly

– –8 60Y3083 1 Paper door assembly, 80 mm – –9 60Y3165 1 Mid cover, pearl white –9 60Y3172 1 Mid cover, iron gray –10 50Y0071 1 paper door cover, pearl white –10 50Y0076 1 paper door cover, iron gray – –11 60Y3153 1 Spill cover, pearl white –11 60Y3155 1 Spill cover, iron gray – – 13G2015 1 RS-232 Cable, 3 foot length Null modem (not shown) – 07K5155 1 Powered USB Display cable 1.8M (not shown) – 40N6723 1 Power supply (not shown) – 50Y0082 1 Paper bucket roller kit (6 rollers, not shown) – 50Y0084 1 Miscellaneous parts kit (not shown)

– 50Y0096 1 Printhead with screws (not shown) – 50Y0094 1 Thermal printhead flat cable (not shown) – 60Y3168 1 Flex circuit (not shown) – 93F0415 1 Grease packet (not shown)

Part Number Units Description

Includes frame, paper advance motor, printhead, tearbar, stationary cutter, gears,

wall mount drag strip, and mounting screw

strip, and cover open springs.

Includes sensor and cable

Includes screws, clips, springs, ground straps, and drag strip.

Appendix C. Parts listing 81

Assembly 2: Model 1NF, Fiscal drawer assembly

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Assembly 2: (continued)

Asm– Index

2–1 73Y1111 1 USB/RS232 logic card, PCB

– –2 73Y1135 1 Program memory (Turkey) –2 73Y1140 1 Program memory (All countries except Turkey) – –3 R Top cover with fiscal memory (Italy) (orderable via IBM Fiscal Service Dept only) –3 73Y1156 1 Top cover with fiscal memory (Turkey) –3 84Y0502 1 Top cover with fiscal memory (Hungary) –3 84Y0506 1 Top cover with fiscal memory (Venezuela) –3 84Y0596 1 Top cover with fiscal memory (Slovakia) – –4 84Y0587 1 I/O probe shield – –5 73Y1174 1 Electronic journal card, PCB (All countries except Venezuela) –5 98Y4856 1 Electronic journal card assembly/media (Venezuela) – – 40N8495 1 Key (not shown) – 84Y0507 1 Miscellaneous parts kit (not shown)

– 84Y0510 1 Miscellaneous parts kit for key lock (not shown) – 84Y0516 1 Fiscal electronic journal SD card (not shown)

Part Number Units Description

Includes screws, and standoffs.

Power cords

For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.

IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).

For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a parallel blade, grounding-type attachment plug rated 15 amperes, 125 volts.

For units intended to be operated at 230 volts (U.S.): Use a UL-listed and CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment plug rated 15 amperes, 250 volts.

For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a grounding-type attachment plug. The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.

Table 16. Power cord part numbers

IBM power cord part number Used in these countries and regions

39M5163 Chile, Italy 39M5121 European plug, Albania, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Egypt, Finland, France,

Germany, Greece, Hungary, Iceland, Indonesia, Macedonia, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, former Yugoslavia, Spain, Suriname, Sweden, Turkey

Appendix C. Parts listing 83

Table 16. Power cord part numbers (continued)

IBM power cord part number Used in these countries and regions

39M5079 Bahamas, Barbados, Bermuda, Bolivia, Canada, Cayman Islands, Columbia, Costa Rica, Dominican

Rep., El Salvador, Ecuador, Guatemala, Haiti, Honduras, Jamaica, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Venezuela

Cables

There are many different cables that can be connected to the printer depending on your configuration. The following table provides a list of those cables and their part numbers.

Table 17. Cable part numbers

IBM cable part number Description

08L2144 VFD USB display cable 14R0063 4610 Power Cable-2.0m 13G2016 RS232 Cable, 6' (1.8m) length Null modem 72H3811 Printer to Cash Drawer Cable 3.8m 41J8960 Printer to Cash Drawer Cable (0.5m) 08L2143 Powered USB Display cable 73Y1103 USB Powered Signal Cable 2m compact USB connector 73Y1122 USB Powered Signal Cable 4m compact USB connector 73Y1107 Non Powered USB Signal Cable 2m compact USB connector 73Y1188 Non Powered USB Signal Cable 4m compact USB connector

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Appendix D. Notices

IBM may not offer the products, services, or features discussed in this document in all countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering the subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A.

For license inquiries regarding double-byte character set (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to:

IBM World Trade Asia Corporation Licensing 2-31 Roppongi 3-chome, Minato-ku Tokyo 106, Japan

The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or program(s) described in this publication at any time without notice.

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk.

Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.

This information is for planning purposes only. The information herein is subject to change before the products described become available.

Electronic emission notices

Federal Communications Commission (FCC) statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.

This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment.

Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

European Community contact: IBM Technical Regulations

Pascalstr. 100, Stuttgart, Germany 70569 Telephone: 0049 (0)711 785 1176 Fax: 0049 785 1283 E-mail: tjahn@de.ibm.com

86 SureMark Hardware Service

IBM SureMark 4610 1NF Hardware Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Safety information

Chapter 1. Introduction

Publications accessibility

Who should read this guide

How this guide is organized

Related publications

Notices and statements used in this book

Calling for service

Printer information label

fiscal label

Models and features

Warranty information

Fiscal logic assembly, ports, and power

IBM fiscal logic assembly

Power

Using the power-cord and brick

Locating the power reset switch

Operating system requirements

RS-232 interface

USB interface

4690 OS

Hardware requirements

Chapter 2. Product specifications

Physical dimensions

Temperature and humidity limits

Connector and port pin assignments

DC power connector

12 V Powered USB (Display)

24 V Powered USB (Printer to Host)

RS-232 (host and audit ports)

Cash drawer

Printing width, speed, and acoustics

Bar codes

Resident code pages

Chapter 3. Adjusting and maintaining the SureMark 4610 Model 1NF printers

Using and maintaining the printer

Replenishing consumable supplies

Loading and replacing the paper roll

Supported thermal paper

Cleaning recommendations

Cleaning the thermal printhead

Chapter 4. Running tests and diagnostics

Testing the printer

Troubleshooting

Firmware off-line tests

Summary of off-line test menus

Low paper sensing and calibration

Chapter 5. Removing and replacing FRUs

Installation guidelines

Handling static-sensitive devices

Removing the fiscal tray

Installing the fiscal tray

Removing the fiscal logic card

Installing the fiscal logic card

Removing the electronic journal slot

Removing the electronic journal slot assembly

Removing the electronic journal slot card

Installing the electronic journal slot

Installing the electronic journal slot assembly

Installing the electronic journal slot card

Removing the program memory assembly

Installing the program memory assembly

Removing the paper door cover

Installing the paper door cover

Removing the main cover

Installing the main cover

Removing the fiscal base

Installing the fiscal base

Removing the paper motion sensor

Installing the paper motion sensor

Removing the thermal printhead

Installing the thermal printhead

Removing the thermal printhead flat cable

Installing the thermal printhead flat cable

Removing the logic card